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Year and Team Awards
TEAMS OF THE YEAR Rates Team - Innovation
The adoption of new processes and improved utilisation of technology enabled the Rates Team to exceed revenue collection forecasts during COVID-19. The team has achieved better outcomes and enhanced the level of services to internal customers and ratepayers.
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Sustainable Resource Centre (SRC) Team - WHS
The SRC Team achieved a period of 680 days without a lost time injury on site and the successful operational integration of the Drop Off Centre and SRC entry point. The Team also received a mark of 100 per cent in the WHS internal audit conducted at SRC last month.
Customer Service Team - Customer Service
After a challenging period with COVID-19 and climatic events, the Customer Service Team has provided an exceptional level of customer service to the Fairfield City community. They have the ability to resolve a variety of customer issues and understand when it is necessary to send the issue to a higher level. They always try and resolve the issue while providing exceptional customer service.
Domestic Waste - Operational Improvement
During the first and second wave of COVID, the Waste & Cleansing Operations Service was one of those few teams within Council that never stopped. During COVID the team experienced a fire at the depot which caused the loss of more than half the fleet, sicknesses due to the pandemic, the climate change challenges such as La Nina and the struggle with being unable to unload trucks due to excessive storm events. The team embraced the need to keep on going in order to ensure a continued service delivered to the community.
Children and Family Services - Sustainability
During COVID-19 our Children and Family Services remained open and operational throughout the lockdown and continued to provide education and care for children, whilst Fairstart transitioned to telehealth services.
With low occupancy numbers the educators transitioned to cook healthy and culturally appropriate meals for the local community for vulnerable and isolated residents. 11 centres quickly adapted to the change producing approximately 35,487 home-cooked meals.
Fairstart delivered 1,585 sessions of telehealth. This required staff to mobilise and adapt therapy approaches to ensure support for children with additional needs.
