WUS_WELCOME PACK 2022

WELCOME PACK 2022

INDEX WHO ARE WE

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SOLUTIONS

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WATER METERS

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THE WaterEye APP

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REMOTE READING SYSTEM

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WATER MANAGEMENT

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FINANCE OPTIONS AVAILABLE

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FREQUENTLY ASKED QUESTIONS

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CONTACT US

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Where innovation meets expertise Water is our most precious natural resource, and Water Utility Solutions has effectively and efficiently taken care of our customers’ evolving water requirements for over 35 years.

At Water Utility Solutions, we like to push the boundaries – combining innovation and expertise.

We offer smart and prepaid water meter solutions and management to apartment blocks and new developments around Cape Town. To date, Water Utility Solutions services over 60 properties in the Cape Town area, have installed over 2000 meters and read over 4000 meters per month.

Step into the future with us.

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WHO WE ARE We are where experience meets innovation.

We pride ourselves on our ability to combine trusted solutions with advanced technology.

We are constantly evolving our systems and processes to serve our customers with the best possible water management solutions.

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SOLUTIONS Our mission is to save our natural resources and reduce our customers’ costs by providing innovative and sustainable turnkey water solutions.

We aim to save our customers both water and money and to ensure compliance with municipal water by-laws.

We have completed and manage commercial, industrial, retail and residential projects at over 60 buildings in Cape Town.

We read over 4000 meters a month and have been involved in reverse osmosis, borehole, greywater and water filtration system projects.

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Smart Meters Solutions

Sensus Prepaid Features

We supply, install and monitor smart water meter solutions for our customers.

Our prepaid water solution allows users to purchase water when they need it.

These meters have no mechanical parts, provide accurate remote readings, intelligent alarms system and online monitoring capabilities.

The meter is a STS approved meter that features leak and tamper detection. It allows for automated meter reading capabilities with secure encrypted communication.

The meter has a 90 day hourly data logger as well as a customer interface that provides credit and consumption information to the customer.

Innovative and sustainable water solutions

Water Management

Alternative Water Supply

Need an all-in-one long-term water solution?

Water Utility Solutions provide a versatile range of alternative water supply solutions, including greywater systems, boreholes, filtration systems and reverse osmosis plants.

We read meters, determine individual water usage, process billing information and engage with the municipality on our customers’ behalf.

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WATER METERS We supply, install and manage post paid and prepaid water metering solutions to Sectional titles and commercial building that requires 20 or more water meters.

SMART WATER METERS

Our smart water meter places all the information you need at your fingertips. The online monitoring portal and mobile app provides real-time data on your water consumption.

Its integrated remote reading capabilities enable safe and easy remote reading. The smart water meter includes intelligent alarms that detect leaks, bursts and other irregularities.

Benefits

Provides real time data on your water consumption.

Enables safe and remote reading of water meters.

Has intelligent alarms that detect leaks, burst pipes and other irregularities.

Provides accurate and reliable consumption and billing information.

Reduces operating costs.

Reduces water usage.

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Keep track of your water usage PREPAID WATER METERS

Our prepaid water meter allows users to purchase water when they need it. Water tokens are generated via the Faircape vending platform.

These water tokens can be purchased on the Faircape prepaid app and added onto the keypad provided.

Benefits STS approved meter.

Has intelligent alarms that detect leaks.

Has intelligent alarms that detect tampering on the meter box.

Customer Interface Unit (CIU) that provides credit and consumption information to the consumer.

Automated Meter Reading (AMR) capabilities.

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THE WaterEye APP Our technology monitors water usage, provides water consumption data, has alarm notifications and enhances water management.

Did you know that you have the technology in place to detect leaks and burst pipes?

With your Kamstrup smart water meter installed at your building, you will be able to not your water consumption but detect leaks and make use of other intelligent alarms in real-time.

The app is available on both Google Play Store and Apple iStore.

Accurate solutions for Your peace of mind page 08

Our advanced smart water meters send accurate consumption data directly to our WaterEye app. This allows us to offer accurate consumption measurements.

The WaterEye app allows us to detect leaks and abnormalities as they happen, saving our customers thousands of litres of water every year. The WaterEye app assists commercial, industrial and residential consumers to measure, manage and improve their overall water consumption which can lead to a reduction in your water bill.

Receive alerts when your building has A burst pipe Leaking pipes Tampering Dry pipes

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REMOTE READING SYSTEM

Information is key through our remote meter reading system.

We offer the Water Utility Solutions WaterEye Mobile app and READy (remote reading) software to all our buildings that have these devices in place.

All trustees of the body corporate can request to receive the intelligent alarm notifcations for their building.

Our Technology Increases Revenue and Decreases Costs

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WATER MANAGEMENT

Investigate Irregularities

Water Consumption

Investigate irregularities or discrepancies.

Calculate the water consumption and sewerage charge for each consumer.

Billing

Water Charges

Process billing information for each consumer’s water consumption and sewerage charge.

Calculate the water and sewerage charges when the municipality estimates the readings.

Verification of Meter Readings Verify that the meter readings reflected on the municipal invoice are correct and confirm that the invoice is accurate before payment thereof.

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We offer reconciliation of your account with the City of Cape Town Step 1 Compare City accounts to your property meter readings.

Step 2 Check bulk meters for discrepancies.

Step 3 Check sub meters for discrepancies.

Step 4 Check common areas for any irregularities.

Step 5 If any irregularities are picked up we will supply the information to query the bill with the City.

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FINANCE OPTIONS AVAILABLE

Pay Upfront When the customer decides to pay upfront, a 50% deposit is required on acceptance of the proposal. The remaining balance to be paid on completion of the project.

OR Work within your Budget When assisting body corporates of multi-dwelling complexes, we consider their current water & sewerage monthly levy budget. In this way we aim to reduce their monthly budget through our finance option on offer.

We love saving you Time, Money and Water! page 14

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FREQUENTLY ASKED QUESTIONS BODY CORPORATES When the meters are installed, does the owner now pay their own water and sewerage bill directly with the City of Cape Town?

No they do not, the payment of the municipal water and sewerage bill is still the responsibility of the body corporate. Water Utility Solutions provides the management service of completing the reconciliation for the body corporate to ensure that they can pay the municipal water bill in time.

What Water & Sewerage tariff will be charged?

You will be charged the City of Cape Town’s water and sewerage tariff rates. For body corporate’s this is the domestic tariff. This will be the same tariff that can be found on the body corporate’s municipal bulk water account.

Can we select to have the meters supplied and installed by Water Utility Solutions but not opt for the management services offered?

Unfortunately not, the management of these meters are an integral part of installing and using these meters correctly. For our smart water meters, these meters are placed on our remote reading system which monitors water consumption in real-time.

The prepaid water meters need to be registered on a vending platform in order for water tokens to be generated and hence purchased. According to the City of Cape Town’s amended water by-law, when individual water meters exist, these meters must be monitored and monthly usage recorded for each individual unit and detailed records to be retained for at least 24 months.

I am interested in the meter solution for our body corporate, but do not have the upfront capital to get these meters installed, what option do I have?

Water Utility Solutions offers a finance option, of up to 60 months, for our water installations.

Water Utility Solutions will own and manage these meters for the duration of the finance term. A non-finance option means we will require a 50% deposit in order to commence with the installation.

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Once the meters are installed and the body corporate and it’s residents have queries on the solution, what can they do?

Water Utility Solutions’s team will be ready to assist the body corporate and their residents with their queries. Water Utility Solutions will consult with the City of Cape Town, on behalf of the body corporate, when there are irregularities or discrepancies on the municipal bulk water account. For the consumer, we attend to all queries related to water consumption and sewerage charges.

SMART WATER METERS What is a smart water meter and how does it work?

A smart water meter measures water flow and then uses wireless technology so that remote readings can be taken. Smart water readers provide accurate data 24/7 and allows you to track your water usage and therefore gives you more control of your water bills.

What is the wear and tear of these smart meters like?

These ultrasonic meters have no moving parts, therefore they are not affected by wear and tear like conventional mechanical water meters.

How accurate is the smart water meter?

Our smart water meter has a low start flow down to 2 litres/hour which ensures that even very low flows are measured.

Do you have to read these smart water meters manually?

No, these meters are read remotely by the integrated communication infrastructure via a fixed network.

What happens in the event of a leak or burst water pipe?

Our smart water meter has multiple intelligent alarms and info codes for quick and effective responses to: leakage, burst, dry, reverse flow and tampering.

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PREPAID WATER METERS If the prepaid water meters are installed by Water Utility Solutions, can tokens be purchased from any STS Vendor?

No this will not be possible. Tokens are generated and therefore can only be purchased on the vending platform on which they have been registered on.

How do I purchase water tokens for the prepaid water meter?

Tokens will have to be purchased via the Water Utility Solutions vending platform. There are several options for our customers to select: our website (BUY.INPOWER.CO.ZA); the Faircape Utility App (App Store or Play Store), via EasyPay; selected retailers or via the FNB banking app.

How do I enter the water token for my unit?

Each prepaid water meter comes with a unique keypad linked to that meter. The token can then be entered into the meter to add kilolitres to the unit.

How are the prepaid water meters powered?

The meters use a battery that is replaceable. According to the manufacturer, the typical lifespan of the battery is around 5 years, depending on how they are used.

What happens if I run out of kl’s?

The meter valve will close, it can be reopened, and water can flow once a minimum of R 10’s worth of water is purchased via the vending platform.

Can’t find the answer to your question? Don’t worry we’re here to help! page 18

CONTACT US Get in contact with our dedicated team of experts and find out what we can do for you today or visit our website for more information.

info@waterutilitysolutions.co.za

021 815 5700 www.waterutilitysolutions.co.za

SOME OF OUR PARTNERS / CLIENTS We pride ourselves on working with some of thebest loved companies in the Cape Town area.

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