Welcome to Bridgewater Manor
FAIRCAPE LIFE Committed to excellence
Content Introduction
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Village Map
07
Garden Plan
08
Evacuation Plan
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Medical Emergency Information
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After Hours Urgent Maintenance Information
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Fibre Information
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DSTV Packages
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Occupational Therapy Services
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Take-away Procedure
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Sundries Price List
21
Housekeeping Services
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Application Forms
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We would like to extend a very warm welcome to our Village. We will be happy to assist you wherever possible so please feel free to call on the following personnel:
Village Manager
The Village Manager is responsible for the harmonious running of the village, and is contactable via the Reception desk during office hours via ext 9 or 2256
Client Services Officer
The Client Services Officer deals with all general enquiries and can be reached on ext 9 or 2255
Administration Officer
The Administration Officer is happy to assist you with all account related queries and is available during office hours and can be reached on ext 2313
Village Sister
The Village clinic is open on weekdays from 10h00 to 11h00 or 15h00 to 16h00. If you require medical support and are unable to attend the clinic, please call ext 2275
Unit Manager
The Unit Manager of the Healthcare Centre is on duty from 08:00 - 17:00 weekdays and is contactable on ext 2276
Security
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Security can be contacted on ext 2269
Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
General Information Accounts: You will receive three monthly accounts: one for Bridgewater Manor Management Association for property levy, plus water, electricity, telephone calls, and ad hoc items. A second account from Faircape Restaurants and Catering for food levy, guest meals, coffee shop purchases, etc. If you have Healthcare/Clinic expenses, these will be on a seperate account from Faircape Health. Visitors: Visitors are announced to your unit by Security and are given access to the Village once you have confirmed that you are expecting them. Refuse: Domestic Refuse is collected on weekdays. Please place your refuse in a bag outside your back door/ kitchen door by 8am daily. On weekends Refuse bins are placed in strategic areas. Garden: The Gardening Supervisor will contact you regarding your gardening time. Security: Security and Emergency calls will be answered at any time of the day or night. By using your panic button, our Security & Healthcare staff will contact you immediately to assess the nature of the emergency and respond appropriately. Please familiarize yourself with our emergency procedures. Keys: A spare set of your keys are kept securely locked in our Healthcare Centre and Reception in case of emergency. Please do not leave your key in your door as this makes it impossible for the staff to obtain entrance in case of an emergency. Mail: Incoming post is delivered to your pigeonhole in Reception. Outgoing mail may be put in the basket at Reception. Meals: Catering is provided by Faircape: Jerome Rustin - Kitchen Manager Daniel Nedie - FOH Moses Rwida - FOH Lunch is served daily: 1st sitting – 12:15pm 2nd sitting – 1:15pm If you will be absent for lunch or would like to book a guest, please complete the forms at Reception in advance, preferably a day or two before, or before 9.30am on the actual day. Or contact the Dining Room on ext 2307. Booking for guests on Saturdays and Sundays must be made at the dining room by 3pm on
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Fridays. Late bookings on Saturday and Sunday will NOT be accepted, as the ordering of food will already have been done. Residents WILL be billed for guest meals for Saturday and Sunday, if cancelled after 3pm on Fridays Cleaning/Laundry: Housekeeping and Laundry can be contacted on ext 2253 Holidays: Should you be away for any length of time, please inform Reception and we will inform Security. Hairdresser: The hairdressing salon is situated in the Healthcare Centre. You may contact the salon on ext 2306. Village Information: Please keep up to date with events by reading the Notice board in the foyer at Reception. We trust that your stay at Bridgewater Manor will be a long and happy one!
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Village Map
FAIRCAPE LIFE Committed to excellence
Bridgewater Manor
Cottages
Apartments
Walking Path
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BRIDGEWATER MAN RETIREMENT VILLA FAIRCAPE LIFE
GARDEN PLAN
Committed to excellence
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
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NOTES: THIS DRAWING IS NOT TO BE SCALED FROM (±1:400 @ A1)
LAST UPDATED:
2020.12.03
DRAWING NO:
BM-I-G-02
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ISSUED:
OFFICE
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Evacuation Plan FAIRCAPE LIFE Committed to excellence
Bridgewater Manor
D15
Smoking Corner
D18a
Garden Rubble
Main
Ro a
d
H
Security Guardhouse
Main entrance
Staff rooms, Laundry and Maintenence
Lift Ramp
Clubhouse
rset R oad
Manor House & Admin
Kitchen
Some
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Healthcare
Gas yard
A21
H
Resident exit
A1
A3 A2
A5 A4
A7 A6
A20
A9 A8
A11 A10
A13
A14
A12
A16 A15
A18 A17
A19
Generator
y er rs Nu t an Pl
Eme rgen cy D oor
A22
Evacution Plan Yellow Block Cottages: 1 -37
Blue Block Cottages: 62 - 76
Pink Block Cottages: 38 - 47
Orange Block Cottages: 92 - 108
A
Assembly Point
Red Block Apartments: 46 - 61 & 79 - 90
Green Block Cottages: 109 - 125
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Fire Hydrant NB: In the event of a fire, do NOT use lift as the electricity could be cut off
Parkings
Garages
Staircase
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Brown Block Cottages: 126 - 143
Carports
Medical Emergency Information Faircape Health is able to offer a Primary Health Nursing service to the residents of the Village. Primary Health Nursing is defined as the nursing care offered during one’s first contact with a health professional and incorporates the following principles: Health promotion
Palliation
Illness prevention
Wound management
Chronic disease management
Infection control
Basic care of the sick
Immunisations
Rehabilitation
Community health and development
Faircape Health have entered into agreements with GP practices in your area where the doctors have agreed to deliver services after hours. It is important that residents ensure that they will have a GP practice who will attend to residents at home in the case of need. We encourage you to build up a relationship with your doctors. At Bridgewater Manor Dr Donkin is generally available to see residents in their units after hours - 087 288 3151. Faircape Health nursing staff operate the Healthcare Clinic from Monday to Friday, during which time village residents can attend and receive primary health nursing. This may include the recording of blood pressure, a finger prick glucose test, a urine dipstick test etc. Consumables used will be appropriately charged for e.g. urine dipstick test strips, dressings etc. Assistance will be offered, where needed, for chronic medication blister packs to be packed and delivered by a pharmacy. Should you have any questions or concerns relating to the Healthcare Centre, please direct them to your Village Manager. Healthcare Telephone
021 850 2251
Healthcare Emergency Cellphone
060 976 3105
ER24 Paramedic Service
084 514 8454
Servest Security - Control Room
061 472 9107
ADT Armed Response
0860 012 300
Somerset West SAPS
021 850 1300 or 021 850 1303
Fire & Rescue Services
107 or 021 590 1900 or 021 444 8298
Ambulance
107 or 021 937 0500 (not for medical aid members)
Police Flying Squad
107 or 021 480 7700 or 10111 www.faircapelife.co.za
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Municipality 24 hr Emergency
0860 103 089
Estate Manager
021 851 4305 or 076 451 5404
Village Manager
021 850 2100 or 066 010 3529
Extention Details
Extention Number
Healthcare Unit Manager
2276 (Office Hours - 8:00 am to 4:00 pm)
Healthcare Clinic
2275 (Office Hours - 10:00 am to 11:00 am)
Healthcare Reception
2251
Security Gate
2269
Village Reception / Administration
9 (direct) Alternatively, 2100
Emergency Procedure To ensure your safety, it’s vital that all residents kindly read and familiarise themselves with all emergency information. 1
In case of Medical Emergency call: ER24 Paramedic Service on 084 514 8454
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Push the Panic Button. This will alert Healthcare AND Security.
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Healthcare will attempt to make contact with you by telephone.
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The on-call designated carer will be dispatched to your unit. Medical assistance can only be rendered by the Emergency Medical Services (EMS). Our healthcare staff are not legally permitted to diagnose or perform clinical procedures as it falls outside of their scope of practice. Any carer present in an emergency may only provide comfort to a person until the EMS arrive. The security guard will also be summoned to the unit to render assistance to the carer.
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The carer will communicate by two way radio with healthcare as to the nature of the emergency. Depending on the severity of the matter the Healthcare Sister will escalate the call to the emergency services.
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Healthcare will ensure that a back up call is made to the relevant emergency services.
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The carer and security guard will stay with you until the relevant emergency services arrives.
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The EMS are staffed by paramedics who are trained to diagnose and treat medical conditions. They are able to provide the best possible outcome to a medical emergency.
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Please Note: The Emergency Medical Services (EMS) are paid for by Faircape at no extra cost to the resident. This includes paramedics. Thereafter, all costs relating to treatment and additional services such as ambulance transportation to or from hospital, further medical assessment, prescribed medicines, and so forth will be for the resident’s account. Emergency Information - Frequently Asked Questions & Answers: What happens when I press my panic button? Both healthcare & security services will be notified by a ringing alarm. A screen will display the unit number of the resident as well as the exact time at which the panic button was pressed. The alarm will ring continuously and can only be disabled manually. The Registered Nurse (RN), Enrolled Nurse (EN), or Nursing Service Manager (NSM) on duty will notify the carer who will arrive with a radio, the resident’s spare keys, and a mini first aid kit (containing gloves, and crepe bandage). The RN/EN/NSM will then telephone the village residence to enquire about the incident. If the telephone is not answered, the incident will be treated as an emergency. If the carer identifies a medical emergency or potential medical emergency, medical emergency respondents will be notified and they will arrive at the residence as soon as possible. What is the carer expected to do when she arrives? The carer will remove any potential dangers from the area and endeavour to make the resident comfortable by providing a blanket and pillow. The carer will clean up any spills, pick up any fallen objects, offer a drink of water, and change a diaper if needed and appropriate. The carer will continue to provide as much support as they are able until the medical respondents arrive and provide feedback as necessary to the RN/EN/NSM on duty. What happens if the situation is serious or worsens while the carer is tending to the incident? The RN/EN/NSM will call the emergency service, and provide them with the additional information. All emergency services have a grading system. They will assess the new information provided to them and escalate their response accordingly. What if I have fallen and need help getting up? The carer will continue to provide comfort and support to the best of her ability. She is not, however, permitted to help the resident stand up. The carer is not sufficiently trained to assess the possibility or severity of internal injuries such as broken bones. Cracked or broken bones (especially vertebrae) can lead to serious complications if the resident is moved before being assessed by a qualified emergency respondent. Why can’t the RN/EN/NSM on duty come to my residence and provide assistance? The RN/EN/NSM on duty may not leave the healthcare centre to attend to a resident of the village. She must remain in the Nursing Services Office in order to coordinate the emergency response procedures. Additionally, it’s beyond the scope of her practice to perform medical diagnosis which is required as part of the response protocols. What is the role of the emergency services after I have pressed my panic button? Faircape Life has signed a service level agreement with CMR, ER24, and CMC to respond to medical emergencies.
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What will it cost me for the call out and emergency service response? Residents are not charged for the response and assessment. The cost of the emergency services response and assessment is covered by the service level agreement between CMR, ER24, and CMC. Further charges may be incurred however for any additional services related to medical treatment including transport to and from hospital. Medical aids generally cover the cost of transport to hospital but not the cost back to the village. If I don’t need to go to hospital for further medical assessment can I stay at home? Yes, once the emergency service respondents have performed their assessment they will provide recommendations based on the need for further treatment. What if the emergency service respondents recommend hospitalisation but I don’t wish to go? The emergency service respondents will kindly ask that you sign a document to indicate that you don’t wish to be taken to hospital by them. This is commonly referred to as an “RHT”, or “Refusal of Hospital Treatment”. They will ask you to sign this document in order to protect themselves from potential legal consequences should a serious or life threatening medical emergency go untreated because of refusal to be transported safely by them to the hospital. Is there a record of every emergency? Yes, if a panic button was pressed and the emergency response procedures set into motion, the RN/EN/NSM on duty will record and submit an incident report before the end of her shift. The incident report will include a summary of all events which transpired and how Faircape Life responded. These incident reports are received, assessed and reviewed by all members of our Multidisciplinary Team (MDT) to ensure residents receive only the highest standard of care, comfort, safety and security. What happens during the incident report review process? During the incident report review process, the appropriate member of the MDT will be assigned to perform follow ups. For example, if a fall was caused by a slip in the shower our Nursing Services Manager or Occupational Therapist will be assigned to investigate. They may make an appointment with you to visit your residence and assess the shower to add additional hand-rails or provide a non-slip shower mat. Every incident is unique and the Faircape MDT will always take every step possible to provide you with the highest standard of care, comfort, safety and security. Will I be charged for the MDT follow up visits? No, you will not be charged for any follow up visits by members of the Faircape MDT. You will however need to purchase any recommended additions or alterations to your residence based on the MDT recommendations (eg. a new shower hand-rail or non-slip shower mat). Will I be required to visit my doctor after an incident or a fall? We would very much like for you to be monitored after a fall or incident even if immediate hospitalisation wasn’t required. You may visit our village clinic for your healthcare needs or make an appointment with your trusted personal doctor. It’s important to be monitored after an incident so that your trusted healthcare providers can rule out any potential medical reasons for the incident or fall. For example, dizzy spells may be indicative of low blood pressure, hypoglycaemia, or even a side-effect of prescribed medication.
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
What if I require medical assistance from the healthcare centre but it doesn’t seem to be an emergency? If you need primary medical care visit the healthcare centre during clinic hours (10am to 11am). If it is past 11am and you require primary medical assistance that cannot wait until the next day please still go to the healthcare centre. If you require transport call the Village reception. If it is after hours (past 4pm) or you are physically unable to mobilise or are too unwell to go to the Healthcare Centre press the panic button. What if I just call ER24 and do not push the panic button? If you do not also push your panic button the Healthcare Centre will not be aware of the incident. A carer will therefore not arrive at your unit while you wait for the emergency services and the Healthcare Centre will not know to follow up with you afterwards.
After Hours Urgent Maintenance In Case of Burst Pipe, Geyser, or Flooding: 1. Turn off the main water stop-cock. The location of your stop-cock should have been indicated to you and we encourage you to check this if you are unsure. 2. Call the Estate Manager on 076 077 6647 to report the incident. 3. In the event that there is no response, call the Village Manager on 079 727 4123 to report the incident. Other Urgent Emergency Maintenance Items We encourage you to wait until morning when it is less costly to obtain a professional contractor to manage the issue. Typical Maintenance Emergencies Include: • Burst pipe, geyser or flooding • Electrical power outages Should you experience any of these emergencies, which cannot wait until the next day, a list of emergency contact numbers are available from security. Special Notices Do not call the healthcare centre for maintenance related emergencies.
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Fibre Information Connect to a world of entertainment at home with Faircom Fibre We’re in the process of installing fibre internet at all six of our Retirement Villages. Yours is already one of them! On top of this, we provide on-site training so our Residents know how to get the best out of streaming services like Netflix. Why fibre? • Stream or download your favourite movies and TV shows • Save money and make telephone calls over the internet • Register for DStv Now and start live streaming a selection of the best DStv channels (no decoder or upgrades to the DStv infrastructure necessary) Questions? Book a one-on-one on-site session with a Faircom representative. Phone: (021) 815 5700 Email: info@faircom.co.za Website: www.faircom.co.za Starting from 4Mbps @ R250 p/m (Data) Starting from 4Mbps @ R399 p/m (Data + Voice)
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
DSTv Packages
DStv Business - Stay Essential R375 Per TV Point DSTv Business - Stay Essential R385 per TV Point
General Entertainment 101 - M-Net (HD) 103 - 1Magic (HD) 108 - Sundance TV (HD) 115 - M-Net City (HD) 121 - Discovery Channel (HD) 123 - iTV Choice (HD) 125 - FOX (HD) 131 - Lifetime 136 - Discovery Family (HD) 144 - kykNET (HD) 161 - Mzansi Magic (HD) 166 - Zee World 901 - M-Net Plus 1 (HD) Movies 104 - M-Net Movies Premiere (HD) 105 - M-Net Movies Smile (HD) 106 - M-Net Movies Action+ (HD) 111 - M-Net Movies Stars (HD) 114 - Zee BollyMovies 138 - eMovies+ (HD) 140 - eMovies Extra (HD) 152 - AfricaMagic Epic Movies Documentary 171 - Discovery ID (HD) 180 - Weather 24 181 - National Geographic 186 - History (HD) Lifestyle 174 - BBC Lifestyle 175 - Food Network (HD) 179 - Travel Channel Sport 200 - SuperSport Blitz (HD) 201 - SuperSport 1 (HD)
202 - SuperSport 2 (HD) 203 - SuperSport 3 (HD) 204 - SuperSport 4 (HD) 205 - SuperSport 5 (HD) 206 - SuperSport 6 (HD) 207 - SuperSport 7 (HD) 208 - SuperSport 8 (HD) 209 - SuperSport 9 (HD) 210 - SuperSport 10 (HD) 211 - SuperSport 11 (HD) 212 - SuperSport 12 (HD) 235 - SuperSport Maximo (HD) 240 - Ginx (HD) Free-To-Air Channels 191 - SABC 1 (HD) 192 - SABC 2 (HD) 193 - SABC 3 (HD) 194 - eTV (HD) Community Channels 251 - Soweto TV 260 - Bay TV 261 - 1 KZN 262 - Tswane TV 263 - Cape Town TV 265 - Gau TV 292 - Lesotho TV Children 301 - Cartoon Network 302 - Boomerang 305 - Nickelodeon 306 - Cbeebies 309 - Disney Junior 311 - eToonz
Music 323 - VH1 Classic 325 - TRACE Urban (HD) Religion 331 - One Gospel 340 - Dumisa 341 - Faith (prev TBN) 342 - DayStar 343 - TBN Africa (prev Rhema) 347 - iTV 390 - Emmanuel TV News & Commerce 401 - CNN International (HD) 402 - Sky News 403 - eNews Channel Africa 404 - SABC News 406 - Al Jazeera 407 - Russia Today 409 - CGTN News 410 - CNBC Africa 411 - Bloomberg Specialist Channels 431 - BVN (Dutch) 435 - RTPi (Portuguese) 437 - TV5 Monde Afrique (French) 447 - CCTV 4 (Chinese) 515 - TV Record (Portuguese) Radio Channels All DStv radio channels are included
* Terms & Conditions apply - For Full Terms & Conditions go to www.dstv.com * Channels are subject to change * For assistance: Customer Support Centre 011 289 2289 or DStvBusiness@multichoice.co.za
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DStv Business - Stay Ultra Per TV Point DSTv Business R519 - Stay Ultra R545 per TV Point General Entertainment 101 - M-Net (HD) 103 - 1Magic (HD) 108 - Sundance TV (HD) 115 - M-Net City (HD) 119 - BBC First (HD) 120 - BBC Brit (HD) 121 - Discovery Channel (HD) 122 - Comedy Central 123 - iTV Choice (HD) 124 - E! Entertainment (HD) 125 - FOX (HD) 131 - Lifetime 132 - CBS Reality 135 - TLC Entertainment (HD) 136 - Discovery Family (HD) 144 - kykNET (HD) 161 - Mzansi Magic (HD) 166 - Zee World 901 - M-Net Plus 1 (HD) Movies 104 - M-Net Movies Premiere (HD) 105 - M-Net Movies Smile (HD) 106 - M-Net Movies Action+ (HD) 109 - M-Net Movies Pop Up (HD) 111 - M-Net Movies Stars (HD) 114 - Zee BollyMovies 138 - eMovies+ (HD) 140 - eMovies Extra (HD) 152 - AfricaMagic Epic Movies Documentary 170 - Crime + Investigation (HD) 171 - Discovery ID (HD) 180 - Weather 24 181 - National Geographic 182 - Nat Geo Wild 184 - BBC Earth (HD) 186 - History (HD) Lifestyle 174 - BBC Lifestyle 175 - Food Network (HD) 179 - Travel Channel
Sport 200 - SuperSport Blitz (HD) 201 - SuperSport 1 (HD) 202 - SuperSport 2 (HD) 203 - SuperSport 3 (HD) 204 - SuperSport 4 (HD) 205 - SuperSport 5 (HD) 206 - SuperSport 6 (HD) 207 - SuperSport 7 (HD) 208 - SuperSport 8 (HD) 209 - SuperSport 9 (HD) 210 - SuperSport 10 (HD) 211 - SuperSport 11 (HD) 212 - SuperSport 12 (HD) 235 - SuperSport Maximo (HD) 240 - Ginx (HD) Free-To-Air Channels 191 - SABC 1 (HD) 192 - SABC 2 (HD) 193 - SABC 3 (HD) 194 - eTV (HD) Community Channels 251 - Soweto TV 260 - Bay TV 261 - 1 KZN 262 - Tswane TV 263 - Cape Town TV 265 - Gau TV 292 - Lesotho TV Children 301 - Cartoon Network 302 - Boomerang 303 - Disney Channel 305 - Nickelodeon 306 - Cbeebies 308 - NickTOONS 309 - Disney Junior 311 - eToonz
Religion 331 - One Gospel 340 - Dumisa 341 - Faith (prev TBN) 342 - DayStar 343 - TBN Africa (prev Rhema) 347 - iTV 390 - Emmanuel TV News & Commerce 400 - BBC World News 401 - CNN International (HD) 402 - Sky News 403 - eNews Channel Africa 404 - SABC News 406 - Al Jazeera 407 - Russia Today 409 - CGTN News 410 - CNBC Africa 411 - Bloomberg Specialist Channels 431 - BVN (Dutch) 435 - RTPi (Portuguese) 437 - TV5 Monde Afrique (French) 447 - CCTV 4 (Chinese) 515 - TV Record (Portuguese) Radio Channels All DStv radio channels are included
Music 323 - VH1 Classic 325 - TRACE Urban (HD)
* Terms & Conditions apply - For Full Terms & Conditions go to www.dstv.com * Channels are subject to change * For assistance: Customer Support Centre 011 289 2289 or DStvBusiness@multichoice.co.za
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Occupational Therapy Services Faircape Health Occupational Therapy Services for long-term care Occupational Therapy Services available to village residents The Faircape Health Occupational Therapist based in the healthcare centre is available for individual consultation with village residents upon referral. Referral can be made based on needs related to fall risk, home safety, assistive devices, home & task adaptation, individual activity planning with cognitive impairment and driving ability concerns. If ongoing rehabilitation is required, the services of an external Occupational Therapist will be recommended. The on-site Occupational Therapist provides a balanced, comprehensive therapeutic activity programme on a group and individual basis. The therapeutic activity programme aims to improve and maintain mental, social, psychological & physical functioning and wellbeing and enhance quality of life. The Occupational Therapist assesses each resident to determine their abilities and activity needs and prescribes and plans the activity programming according to this. The Occupational Therapist integrates modalities such as multisensory stimulation, reminiscence therapy, music, pet therapy, cognitive stimulation, exercise and more into the activity programme. Besides therapeutic activity, the Occupational Therapist also addresses individual health or therapeutic needs such as fall prevention, assistive device prescription, compensatory/adaptive communication strategies and task adaptation as needed. The Occupational Therapist also provides training to staff and support, education or counselling to residents or families as needed.
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Take-away Procedure Take-away procedures for regular Take-aways Procedures for occasional Take-aways 1. Take-Aways will be served in disposable/biodegradable containers. Charges for the containers will be levied. 2. Bread rolls will be cling wrapped. 3. Booking take-away meals must be done by 3pm the previous day and for weekends, by Friday 3pm. Late bookings/changes will be charged for. 4. Take-away meals may be collected between 11:45am – 12:00pm. 5. Contact the Dining Room for any meal changes on ext: 2307 Procedures for Trays – delivered to cottages 1. Biodegradable containers will be used for “Trays” delivered to residents and residents will be charged for the containers. 2. The Village Sister must approve the delivery of “trays” to sick residents. 3. Sick residents whose delivery is approved by Health Care will not be charged a delivery fee. 4. Occasional trays for those whose delivery has not been approved by Health Care (but who don’t want to come because it is raining – or they want to watch sport on TV) will be charged for. 5. If you wake up on the day and you feel ill and would like a tray, please inform the dining room by dialling code 2307 by no later than 10am.
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Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Sundries Price List Faxes received per page R 2.10 Printing and e-mails per page (B & W) R 2.10 Faxes sent per page R 4.20 Photocopies per page - A4 R 1.40 Photocopies per page - A3 R 4.70 Telephone rental R 95.00 Telephone printout per page R 2.10 Shredding of documents (per cm/stack) R 1.60 Extra Housekeeping / Cleaning R 50.00 per 1½ hour (Must book for min of 1.5 hours) Personal Laundry per kilo R 21.00 Laundry Drying per kilo R 13.00 Ironing per kilo R 17.00 Extra Maintenance R 45.00 per ½ hour Trays delivered to cottages (Subject to change) R 10.00 Residents collected in wheelchairs R 3.20 Residents collected in own wheelchairs N/C Bridgewater Manor / Faircape Health All prices are inclusive of V.A.T. Nursing services in cottage (Bathing, bedmaking, footcare etc)
R 90.00 per hour/R 22.50 per 15 min
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Housekeeping Services Faircape Life offers residential cleaning at all 6 villages. Our professional housekeepers give a helping hand so that you can take a break. Courteous and thorough, our housekeepers are trained to bring spring-cleaning sparkle to your home, every day of the week. Just leave the cleaning chores to us! Housekeeping Standard Session: A standard cleaning session is a minimum of 1.5 hours and includes:
Dusting: Surfaces, fixtures and blinds
Housekeeping Services
Kitchen: All surfaces, sink, cupboard exteriors, appliances exteriors
Bedroom:
Bathroom
Floors
Linen change, cupboard exteriors
Hand basin, shower, and toilet clean
Sweeping, mopping, and vacuuming
Housekeeping Optional Extras: Optional extras require an additional 1 hour and includes: • Windows: Interior, and exterior • Appliances: Cleaning inside the microwave, fridge, and oven • Cupboard: Cleaning inside, packing of cupboards
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• Walls: Interior cleaning • Laundry: Washing, ironing, and folding
Village Manager: Yolandi Beadsworth | Tel: 021 850 2100
Please Note: • All cleaning equipment (broom, mop, window squeegee, dust cloths, etc.) and cleaning products (dishwashing liquid, surface cleaner, oven cleaner, window cleaner, etc.) are to be supplied by the resident. • Optional extra housekeeping services must be booked in advance and may be booked outside of a standard session. • The additional services are not included in the standard two hour session and an extra one hour needs to be booked per request. • An additional cost of R15.00 will be charged for specialised chemicals to clean appliances. Booking and Pricing Information: Shayleen Newman on shayleen@faircapeonsite.co.za or get in touch with your Village Manager to book.
Application Forms Should you wish to complete any of the application forms (listed below), please contact your village manager: Yolandi Beadsworth (yolandib@faircape.co.za). Resident Data Form Indemnity Form 30 Day Snag List Fibre Application Form Pet Application Policy Pet Indemnity Form
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FAIRCAPE LIFE Committed to excellence
Welcome to Bridgewater Manor WELCOME BROCHURE_V6_28 SEPTEMBER 2021