Page 1


2013 Prime Site Awards 30


152 Madison Avenue, Room 802 New York, NY 10016

&Event Management



For Booking Agents, Promoters, Talent Buyers & Special Event Planners

'Shop Talk' with Jeff Bowen of Starbooker Presents 28

Due Diligence on Contracts and Riders 12

Spotlight: The Carolinas 88

Reaching out to

Children of All Ages . . . and Cultures Feld Entertainment continues gearing up for global growth 26




&Event Management



For Booking Agents, Promoters, Talent Buyers & Special Event Planners


2013 Prime Site Awards The Best of The Best ................................................................. 30-37 Prime Site Awards Ballot ...............................................................37 New Elite Awards Ballot ...............................................................23 Columns Viewpoint ..........................................................................................2 Caffin’s Corner ................................................................................4 Career Perspectives Learning the Ropes in Nashville, by Rob Battle. ................................8 Booking Perspectives Lessons From the Trenches, by Scott Pang ....................................10 Focus on Contracts Get on the Same 'Page' With Presenters, by Robert Baird............12 Production Riders in Perspective, by John Regna.........................14 Upfront Venue Watch, Food & Beverage Watch, Technology Watch, Heard on the Street.................................. 16-22 Leading Edge: Richard Lustig, Wendy Kay F&EM Products & Services Buyers’ Guide................................. 24-25



Cover Story New Frontiers for Feld ..................................................................26 In Conversation With ... Jeff Bowen, Starbooker Presents ...................................................28 State Spotlight The Carolinas............................................................................ 88-98 Facilities Index.................................................................................38 Ad Index..........................................................................................99


Hot List/University Venues. ...........................................................100

Facilities Directory

The Northeast. ...............................................................................................................39 the Mid-Atlantic..........................................................................................................42 THE SOUTHEAST.................................................................................................................45 THE MIDWEST. ...................................................................................................................51 THE WEST. ............................................................................................................................73 Canada/Caribbean......................................................................................................82






Greetings, F&EM Readers and Industry Partners

Facilities 2013 DIRECTORY


ompared to other industries, the live entertainment and event business was robust in 2008 and, according to most industry observers, ticket sales and audience attendance showed little-to-no decline from the previous year. However, this assessment came with a qualification that many of the tickets had been purchased and the events had been held before the more dire economic news came to the forefront in the 4th quarter of 2008. Even after this relatively strong year, the live entertainment and event industry will not be able to rest on its past achievements. Our industry doesn’t operate in a vacuum. Rising unemployment, decreasing disposable income and lack of consumer confidence have the potential to negatively impact ticket sales and the size of the am enthused toFilling join seats Facilities Media Group as aEditorial Director. audience. with effective entertainment during time of economic uncertainty is causing anxiety among venue managersfor and events bookers. Two things are trade for sure: magazines, (1) Without question, 2009 will be challenging; As a longtime journalist industry I can and (2) in order to meet this challenge, everyone in the industry, from venue managers and their staff to the emphatically say it has been a pleasure to collaborate with our seasoned Booking Agents, Promoters, Talent Buyers and Special Event Planners, will have to work smarter—which staff in developing content for costs thiswhile latest edition of theexperience. Facilities & Event basically means holding down enhancing the audience ManagementViewed SuperBook. through this work smarter prism, the 2009 Facilities SuperBook is more critical than ever. The centerpiece of issues this issue is the Annual 2008 Prime Site Awards (listed onfrom page 16). Every year, the Facilities Recent F&EM have featured valuable insight professionals in Media bestows the Prime Site Awards. This special designation—voted on by the readership (Booking Agents, the areas ofGroup facility management, fire safety, food service, law and insurance. Promoters, Talent Buyers & Special Event Planners) of Facilities—recognizes Venue Excellence, a criteria that In this SuperBook, the emphasis is on commentary from booking agents includes the structural dynamics of a building, the level of technology of its sound, lighting, staging—and the and promoters trends seeingareinintegral the live Twoand audience quality on of thethe venue staff. Allthey’re these components to theevents success ofindustry. the performance experience. The Primecome Site Awards acknowledge those venues that have work smarter. important macro-trends from Jeff Bowen, president of Greensboro, The other content in this issue—a directory of North American venues, a Product & Services NC-based Starbooker Presents (seeregionalized page 28) and Richard Lustig, president Directory, a spotlight interview with Greg Diekroeger, former Chair of the Board of the National Association of Orlando,forFL-based Lustig Talent Agency, Inc. (see page 17). According to Campus Activities, and Industry Perspective columns on customer service and event service—are all focused Bowen, the industry is “getting much betterindustry than members it was totwo three years on enabling workto smarter. In addition print, facilitiesonline is the fastest growing website in ago” in terms of volume of booking and tickettosales. At the same time, the notes, industry. Facilitiesonline features news, industry links, a fun-to-read“venues are cutting budgets,” Lustig and so performers in many blog, and the industry’s most extensive online database of Arenas, cases may not be able to commandTheaters, the prices they did in pre-recession Coliseums, Theaters, Civic Centers, PACs, Amphitheatres, years. Several other trends surface inUniversity agentVenues, and promoter to beand Special Fairgrounds, interviews Convention Centers found in the Upfront section and Carolinas Spotlight (page 88),Agents, including Event Venues. Thousands of Booking Promoters, Talent Buyers andand Special Event Planners use acts. Facilitiesonline every week to the strength of both classic rock/nostalgia young country stay informed about industry issue and specific events Among our guest columns, I would like to highlight a special section on a The way to meet the challenges of 2009? Work Smarter! The 2009 perennially important topic: contracting. preserving strong business FacilitiesToward SuperBook (and Facilitiesonline) has been designed to be your relationships, agents and venues need to reach written first essential tool indetailed achieving that goal. agreements



Volume 18 No.1

&Event Management



Editorial Director Timothy Herrick


For Booking Agents, Promoters, Talent Buyers & Special Event Planners

Volume 21 No.1

Associate Publisher Chief Operating Officer Michael Caffin

David Korn Associate AccountPublisher Executives Michael Caffin Andrew Reeves Editorial Director Harry Mark George Seli Creative Direction & Design Creative Direction & Design Scott-Goodman Associates Lester Goodman Circulation Manager Winny CheungManager Circulation Business ThereseOperations Langer Nadia Derelieva Business Operations

© Copyright 2013 by Bedrock Communications, Inc. Oh Opinions expressed in by-lined All Leo rights reserved. articles and advertising copy are not necessarily those of the publisher. Advertisers are responsible for all costs, Research Manager damages and claims regarding advertising insertions.

Amber Tavarez

Facilities & Event Management is published three times a year by Bedrock Inc., Madison © Copyright 2009 by Communications, Bedrock Communications, Inc. 152 All rights Avenue, Suite 802, New York, NY articles 10016. reserved. Opinions expressed in by-lined andTelephone: advertising copy are not necessarily those of the publisher. Advertisers (212) 532-4150. Fax: (212) 213-6382. are responsible for all costs, damages and claims regarding

advertising insertions. POSTMASTER: Please send address changes to Facilities, is published three times 802, a year New by Bedrock 152Facilities Madison Avenue, Suite York, NY 10016. Communications, Inc., 6 East 46th Street, Room 301, New York, Printed in U.S.A. NY 10017. Telephone: (212) 532-4150. Fax: (212) 213-6382.

POSTMASTER: send address changes to Facilities, 6 Cover ad spacePlease is available by contacting a Facilities East 46th Street, Room 301, New York, NY 10017. Printed in advertising account executive at (212) 532-4150. U.S.A. Cover ad space is available by contacting a Facilities

MEMBERS advertising accountOF: executive at (212) 532-4150, ext 103 MEMBERS OF:

that spell out responsibilities and liabilities, and veteran agents Robert Baird and John Regna review key contract clauses and discuss the value of productionTimothy riders,Herrick respectively. Due diligence is needed in a slew of areas beyond contracting when Editorial Director taking shows overseas, and what better touchstone on the topic of international expansion than Feld Entertainment, the focus of this issue’s cover story (page 26). At our sister publication, Facilities & Destinations, we have been increasing our international ON THE COVER coverage of the meetings and conventions industry, and we follow suit in F&EM with our chronicle of Feld’s A) Charleston Civic of Center; foray into the live(Clockwise) entertainment markets the Middle East, China, Latin B) Giant Center (interior); America and elsewhere around the globe. C) Coliseo de Puerto Rico; I encourage our readers to send us comments on the present issue, and D) Wachovia Arena at Casey Plaza; to stay tuned forE) the F&EM Booking Guide later in the fall. In the meantime, River Center/Adler Theatre (interior); I hope the agents and promoters F) and Toyota Center. delving into the SuperBook find the perspectives of their peers valuable, and that venue managers gain some insight into the thinking of their clients and business partners. ON THE COVER 2

– George Seli Editorial Director, Facilities Media Group

Facilities SuperBook 2009

Belle, from “Beauty and the Beast,” one of

Feld Entertainment’s Three Classic Fairy Tales. According to Rob McHugh, Feld’s International Senior Vice President, the production has served to introduce audiences in China to traditional Disney stories.


2013 Facilities & Event Management SuperBook

Caffin’s o r n e r


2013 Prime Site Awards, AND the “Elite” Behind the Scenes

n recent years, consumers have found discretionary money hard to come by and are traveling less. However, since they still need a respite from their daily lives and society’s troubles, they are willing to be ticket buyers. They still want to be entertained. But entertainment venues know that ticket buyers are not their only clients, and they also seek to accommodate agents, promoters and event planners. The best facilities are proactive about asking these industry partners how they can improve their food and beverage service, lighting, acoustics, staging, technology and overall functionality. The 105 North American entertainment venues chosen as the 2013 Facilities & Event Management (F&EM) Prime Site Award winners have certainly been proactive enough to earn the praise of our readership. In my 23 years at Facilities Media Group and in the industry, it has truly been a rewarding experience tracking the development of our Prime Site Awards. This year, there are some interesting new faces on the list of winners (section begins on page 30). A record 28 SMG-managed entertainment venues are winners, as well as a record 17 winners managed by Global Spectrum, 11 winners managed by VenuWorks and 10 winners managed by AEG. And backing them up are a large number of municipally operated venues, such as the Allen County War Memorial Coliseum in Fort Wayne, IN, Dallas’s Fair Park and the Morris Performing Arts Center in South Bend, IN. We at Facilities Media Group salute this year’s Prime Site Award winners. Your cities and executive staffs should be proud. Speaking of executives, we are introducing a new industry award in this issue, F&EM’s Elite Awards (see page 23). Please take a moment to nominate individuals in one or more of the following categories: Arena Executive of the Year, Theater Executive of the Year, Booking Agent of the Year, Promoter of the Year and Talent Buyer of the Year. The winners will be announced in our 2013-2014 F&EM Booking Guide late this fall. Later this month, IAVM VenueConnect comes to New Orleans, and it will mark the 21st consecutive IAVM national conference I have attended. I welcome readers and advertisers who will be there to stop by booth No. 1729 and say hello. Enjoy the issue. – Michael Caffin Associate Publisher, Facilities Media Group


2013 Facilities & Event Management SuperBook

Congratulations To Our Twenty-Eight Prime Site Winners 1st Mariner Arena (Baltimore, Maryland)

K-Rock Centre (Kingston, Ontario)

American Bank Center Arena (Corpus Christi, Texas)

Laredo Energy Arena (Laredo, Texas)

Blue Cross Arena (Rochester, New York)

Mohegan Sun Arena (Wilkes Barre, Pennsylvania)

BOK Center (Tulsa, Oklahoma)

New Orleans Arena (New Orleans, Louisiana)

Cabarrus Arena (Concord, North Carolina)

Rabobank Arena (Bakersfield, California)

CenturyLink Center (Bossier City, Louisiana)

ShoWare Center at Kent (Kent, Washington)

Chesapeake Energy Arena (Oklahoma City, Oklahoma)

Silver Spurs Arena (Kissimmee, Florida)

Coliseo De Puerto Rico (Hato Rey, Puerto Rico)

Times Union Center (Albany, New York)

DCU Center Arena (Worcester, Massachusetts)

Van Andel Arena (Grand Rapids, Michigan)

Dunkin’ Donuts Center (Providence, Rhode Island)

Verizon Wireless Arena (Manchester, New Hampshire)

Florence Civic Center Arena (Florence, South Carolina)

Arie Crown Theater (Chicago, Illinois)

Hershey Centre (Mississauga, Ontario)

Bellco Theatre (Denver, Colorado)

INTRUST Bank Arena (Wichita, Kansas)

Landmark Theatre (Richmond, Virginia)

Jacksonville Veterans Memorial Arena (Jacksonville, Florida)

Peery’s Egyptian Theater (Ogden, Utah)

To inquire about SMG managed facilities call 1.866.BOOK.SMG or visit

1st Mariner Arena

American Bank Center Arena

Blue Cross Arena

BOK Center

Cabarrus Arena

CenturyLink Center

Chesapeake Energy Arena

Coliseo De Puerto Rico

DCU Center Arena

Dunkin’ Donuts Center

Florence Civic Center Arena

Hershey Centre

INTRUST Bank Arena

Jacksonville Veterans Memorial Arena

K-Rock Centre

Laredo Energy Arena

Mohegan Sun Arena

New Orleans Arena

Rabobank Arena

ShoWare Center at Kent

Silver Spurs Arena

Times Union Center

Van Andel Arena

Verizon Wireless Arena

Arie Crown Theater

Bellco Theatre

Landmark Theatre

Peery’s Egyptian Theater

CAReer Perspectives

Le arni ng t h e R o p e s i n Na s hv i l l e

An agent reflects on his rise to fruitful self-employment and longevity in the music industry By Rob Battle


artists like Vern Gosdin, Buck hen I first embarked Owens, Billy “Crash” Craddock, upon my career, Keith Whitley and Keith’s I had no idea girlfriend, Lori Morgan. (We had where it would take me, or to get an extra $500 for her to how interesting and fun it be added to Keith’s dates.) The would be. That was 30-plus McFadden roster was not a very years ago. What I do today easy sell, but it trained me on how is a culmination of my past to pick up the phone and sell a relationships and experience. I tough date. started my career at Nashville’s After two years with McFadden Top Billing International, in and Associates, I received a call the mailroom. I quickly moved from another agent that I had into the position of assistant to impressed back at Top Billing. He the in-house publicist. As the had since moved and was working company changed and evolved, for Entertainment Artists, Inc., I assumed the responsibility and was leaving to start Vector of generating and issuing Management. But before he left, contracts. The company had he was charged with filling his purchased a massive IBM word position. I took the job, and processer, but no one knew literally moved across the how to program it so that the street from the McFadden information could be entered once and then imes were changing building. merged to contracts, notices, cover letters, file storage, etc. I spend many nights working with in the Nashville agency I ended up spending it, and finally got it to work flawlessly. Not that I business. The small ‘mom seven years at Entertainment had the knowledge, but my typing skills were so Artists. It was a totally very limited that I had to figure out how to make and pop’ shops were fading different situation from where it work, or lose my position, because I could not away, as West Coast players I had been previously. There keep up without it. These were the days prior to were no rules, or formalities. computers, and this machine was cutting-edge had their eyes on a very Just sell the dates, and have technology. lucrative country market.” a great time doing it. For a I impressed an agent that was leaving to help small office of six people, start a new company, McFadden and Associates. He asked me to come with him, and set up the same sort we had one of the hottest rosters in town, including Hank Williams Jr., who received the Country Music of system for the new company, with the promise that they would allow me to pitch their artists and become an Association’s “Entertainer of the Year” award five times in a row. We were the agents for The Kentucky agent. I worked hard for McFadden, selling legendary



2013 Facilities & Event Management SuperBook

Headhunters when they broke in radio. Earl Thomas Conley, Sawyer Brown and The Pirates of the Mississippi were very strong sellers, topping the country charts. The position gave me the opportunity to deal on a volume basis.

It is amazing, the drive that most legendary artists possess. The desire t is essential for any artist to perform in order to continue who desires to have a long career their legacy is far more important than working the road just to make to never come off the road, even a buck. These are the artists that for a brief period of time. With I love to partner with. The way they treat the fans, the buyers and the number of artists on the road A Bold Move in Nashville everyone they come in contact with But times were changing in the is exceptional. These are the true today, the phrase ‘out of sight, Nashville agency business. The seasoned professionals. When you out of mind’ holds true.” small “mom and pop” shops were see their show and hear their music fading away, as West Coast players — which continues to enthrall their had their eyes on a very lucrative country market. I fans — you understand why they can still draw the accepted a position to help open the Nashville office of hard-ticket-buying patrons. APA Talent and Literary Agency. When we first opened My business model has evolved over the years, the doors, I thought to myself, “What have I done?” and I believe I have found my niche. I have worked As it was a new satellite office, the phone did not ring. with headline rock artists, up-and-coming artists and Remembering my days at McFadden, I started making numerous country acts. Today, my desire is to stay “cold calls” — lots of them. Very slowly, the dates and focused and deliver high-quality dates and engagements, offers started to come. But this was a most challenging for a select number of clients. I love what I do for a job. Many of the Nashville managers were skeptical of living, and for me it has become a passion. APA’s entry into the Nashville market. ICM had been here a few years earlier, only to pack up and close their Rob Battle is the owner of College Grove, TN-based Nashville office after a brief stint. I spent 16 years at Battle Artist Agency. APA before starting my own company, Battle Artist Agency, four years ago. When I started my own business, it was second nature for me. I had rolled up my sleeves many times for others in a variety of positions, including accounting, and now it was time to do it for myself. The experience has been nothing shy of wonderful. I work with some of the greatest artists on the road today.


Secrets to Artists’ Longevity My primary clients are The Bellamy Brothers, Williams & Ree, Ray Price, Eddy Raven, Earl Thomas Conley, Mickey Gilley and George Jones. Each of these artists has a long-running career, established through continual aggressive touring, quality performances and consistent market pricing. They have also made it a priority to record, release new music and reinvent themselves. I believe it is essential for any artist who desires to have a long career never to come off the road, even for a brief period of time. With the number of artists on the road today, the phrase “out of sight, out of mind” holds true. The market is extremely competitive. Even when radio airplay slows down, these artists continue to build their fan base, and reach out through the various social media outlets. Fans want the personal connection, and desire to know every aspect of the artists’ lives. It is a different world today from just a few short years ago. Continual positive media exposure is essential. Having a strong, competent public relations firm on the team is also extremely important. 2013 Facilities & Event Management SuperBook


Booking Perspectives

Le ss o n s F r o m th e T r e n ch e s

How venues and promoters can get the most out of working with agents By Scott Pang


to do the show and fill that open date. This here is an old adage in the agency world: “A great especially rings true in smaller markets. agent is defined not by what he can book, but rather, by what he can move.” What does this 3. KNOW THE FOOD CHAIN: If an agent mean? Touring, whether a world tour or just a roadcalls to sell an act directly, the venue shouldn’t warrior weekend tour, can be a giant puzzle for music assume that the local promoter has passed agents, and we try to shake out any available dates in a due to the act’s quality or marketability. time period and pray that a routable run Oftentimes, the promoter simply has too of dates is hidden in there. Sometimes much on his or her plate and would rather oddball routing can’t be avoided; a former gents are under pass than risk creating a mediocre date. client once discussed (on nationally This may well be the time to strike. syndicated radio, no less) my booking tremendous pressure to get prowess after I sent him from Warsaw, dates routed out quickly, 4. DON’T BE A HERO: Unless a promoter Poland to Ft. Wayne, IN overnight. He represents a major venue in a major city, he got the laugh, and I heard about it for and waiting around for two or she should think twice about chasing the months. A-level act. It’s a safer bet to be innovative But if we come up with a reasonably or three buildings to return and put together packages of B-level artists. sane routing for the artist, we have done calls brings the whole These work, and the fans are out there. our jobs; we have “moved” the show. And And it’s important to know what the artists’ in effect, we have given buildings the very process to a halt.” guarantees have been. reason to open their doors. After many years of negotiating with venues and 5. KNOW WHO YOUR FRIENDS ARE: Strong business promoters, I offer them six lessons from the trenches. relationships should be developed with territorial agents and their assistants. Visiting their offices and perhaps meeting over 1. REMEMBER THE TELEPHONE: When an agent lunch can be a good idea; for example, a two- to three-day calls, he or she is generally looking for available dates, not Los Angeles visit, a two-day New York visit and another few checking in to see how the venue manager’s elderly aunt days for Nashville. Some of the great facility managers make is getting along. So the venue or promoter should return annual visits, and it really pays off for them. the call soon, if not immediately, with good information. There is nothing worse than being told, “My boss keeps 6. PEORIA IS A GREAT PLACE: Life exists outside of the the calendar, but he is on a safari and won’t be back for 14 top 40 markets. The money to be made is just as green, but days. So I can’t give you any information.” Agents are under the costs are lower in secondary and tertiary markets. Venues tremendous pressure to get dates routed out quickly, and in these areas should be creative and consider what kinds of waiting around for two or three buildings to return calls shows could work in their market. brings the whole process to a halt.


2. DON’T BE A ZOMBIE: Zombies don’t think – they just react. Venues should know their marketplace and be resourceful. If they can promote, they should; if they can’t, they should round up investors, get the money in the bank to cover the show, and then make the offer. But the goal is 10

Scott Pang has been an agent at ICM Partners since 1994. He “grew up” at the William Morris Agency (1980-1990) and received his “graduate education” as head of touring for the Ice Capades/Harlem Globetrotters from 1990-1994. 2013 Facilities & Event Management SuperBook






ace n Pl erma s, IA h S Hoyt s Moine – De

Topeka Arts Perfor Center – Tope ming ka, KS

Adler Theatre, - Davenport, IA

Burnsville Performin g Arts Center – Burnsville, MN ntteerr,, Bridge View Ce I - Ottumwa, IA

U.S. Cellular Center - Cedar Rapids, IA

rena ireless A S United W City, K e dg o D –

– Ev Ford Ce n ansv ille, ter IN

Sanford Center – Bemidji, MN

Paramount Theatre – Cedar R apids, IA

Toyota Center – Kennewick, WA

Clay County Re gional Events Center – Spen cer, IA

To see more of our venues, visit For Booking Information: 515-232-5151 &


Get on the Same ‘Page’ With Presenters

A checklist to ensure a risk-mitigating, successful contract

By Robert Baird


n many years of working with presenters, it has become clear to me that many of the problems that arise could have been avoided with more attention to the contractual process. As one agent said, “A contract is just a verbal agreement between two people. Period. The rest is just paperwork.” Unfortunately, the paperwork needs to be carefully considered so that it reflects both parties’ understanding of every aspect of the agreement. After all, once a contract is signed, it is often referred to again only when something goes very wrong. One thing to note: In the law, a verbal agreement has the force of a signed contract, and it is important to remember this. Even an email that indicates a definite desire to book an artist for such and such a date, while seemingly only a wish for the person emailing, could be construed as an offer and treated as such by the artist or the artist’s representative. Finally, I would suggest two words to guide presenters during the contractual stage and afterward: clarity and communication. Be clear about what you are able to offer in terms of fees, hospitality, technical features and more; and communicate honestly and often throughout the process so that there can be no misunderstandings. As simple a thing as ensuring that the artist knows where the venue is located, the parking situation and the exact load-in spot, can go a long way toward smoothing the process and making it satisfying for everyone involved. Happy booking! 1. READ THE CONTRACT a. Ensure that details in the contract match prior discussions, verbal agreements, etc. b. Check accuracy of dates, times, fee. c. Check length of show, start time. d. Check hospitality and accommodation details. 12

“Two words should guide presenters during the contractual stage and afterward: clarity and communication. Be clear about what you are able to offer in terms of fees, hospitality, technical features and more; and communicate honestly and often.” 2. SEE TECH RIDER BEFORE SIGNING CONTRACT a. Can the venue accommodate the tech requirements? (Having to honor an unseen tech rider could result in additional expenses for the venue.) 3. SPECIFY CANCELLATION DETAILS a. Ensure that the contract has a force majeure clause. b. Specify any other acceptable reasons for cancellation (family illness, travel complications, etc.). c. Specify notice time required for cancellation. d. Specify consequences of cancellation: i. If the artist cancels, who is responsible for promotion costs? Other costs? ii. If the venue cancels too close to performance, is the fee paid anyway? e. Specify if it would be desirable to reschedule performance. NOTE: In a force majeure clause both parties agree that they will not hold the other party liable in any way if a performance is cancelled or cannot take place as a result of an epidemic, civil insurrection, serious illness of the artist(s), labor difficulties and/ or strikes, floods, famine, severe weather conditions or any other cause beyond the control of either party. 2013 Facilities & Event Management SuperBook

4. SPECIFY RESPONSIBILITY FOR WITHHOLDING DOCUMENTATION (AND CONSEQUENCES) FOR FOREIGN ARTISTS a. Venue should indicate that 30 percent will be held from fee if acceptable withholding documentation is not provided. b. Venue should indicate what documentation is acceptable (e.g., P1 or P2 Visa, CWA, W-8BEN). c. Set timeline for receipt of documentation from artist. 5. SPECIFY MERCHANDISE DETAILS a. Who will sell the artist’s merchandise? b. When and where will it be sold? c. What commission on sales, if any, will go to the venue? d. Are there state regulations or taxes regarding such sales? 6. DETERMINE WHO IS RESPONSIBLE FOR LICENSING FEES a. Does venue have a blanket license from ASCAP or BMI? b. If not, specify who will pay the licensing fees – artist or venue? 7. SPECIFY JURISDICTION FOR DISPUTES a. Make sure that the legal jurisdiction indicated in the contract is acceptable, in case a contractual dispute should arise.

2013 Facilities & Event Management SuperBook

8. INCLUDE AN INDEMNITY CLAUSE a. This clause ensures that parties will hold each other harmless in the event of a third-party claim for loss, damages, etc. 9. SPECIFY LIABILITY REQUIREMENTS a. Is the artist covered under venue’s liability insurance policy, or is the artist required to carry his or her own insurance coverage? b. What amount of liability insurance is required of the artist? c. Has the artist submitted proof of such coverage? 10. KEEP A DETAILED RECORD a. Save all emails. b. Make a note of all telephone conversations. c. Confirm your understanding of what has been agreed to. Robert Baird is President of BAM! Baird Artists Management in Toronto, and President of NAPAMA (North American Performing Arts Managers and Agents). He is also Vice-President of Festivals and Events Ontario. Baird is on the Governance Committee of the Board of Directors of the Association of Performing Arts Presenters and is Chair of Team Agent Network.



Production Riders in Perspective

These often-misunderstood addenda are tools, not bargaining devices

By John Regna


production rider to a contract for a performing artist, or any show, is a tool. Nothing more, nothing less. Without that point of view, the negotiating parties cannot possibly cost out a show or understand their respective liabilities. And that transparency is key to a establishing a healthy business relationship. The days of promoters having to guess what the artist (or show producer) will require are gone. It is a common misconception that a production rider is a document engineered to squeeze every penny out of a promoter. It is not. While there certainly are some situations where managers or agents are instructed by artists (or show producers) to ask for more than is needed, and negotiate downward, it is predominantly the case that well-schooled managers and agents work in good faith with a promoter or a venue to determine what elements of the production rider can be provided without a problem, and what parts of the rider can present either logistical or financial problems. Using a rider as a bargaining chip is both time wasting and frustrating for both parties in the negotiation. A badly negotiated rider can also put the crew in adverse circumstances. These ladies and gentlemen, working under the production manager, generally expect that all terms and conditions of the standard rider will be met. Therefore, adjustments to the rider must be discussed, agreed to or rejected well in advance of the actual performance in order for the production team not to walk into what can turn very quickly from a comfortable situation during load-in to a nightmare by the time the show is loaded back onto the trucks. Before a rider is even presented to a potential promoter 14

“Production riders and riders outlining personal requirements for high marquee-value artists should never be given to a third party who cannot work with that document in a confidential way.”

or presenter, it is the job of the agent to qualify that buyer. Critical questions include: Is this a legitimate buyer? Is this a seasoned buyer, experienced in promoting and producing live events? And most importantly, does the promoter have a good track record in providing the proper rider requirements and environment for the engagement? That includes information security for the artist and his or her team. Production riders and riders outlining personal requirements for high marquee-value artists should never be given to a third party who cannot work with that document in a confidential way. These riders contain names, email addresses and telephone numbers of various department heads for the artist. These people should only be contacted when a serious deal is in the negotiation stages, or when a contract has finally been signed. In the early 1970s, the idea of a production rider was almost non-existent. The “rider” was actually referred to as “special provisions,” and it was usually on the face of a one-page contract. Sometimes, it was on the back of the one-page contract, or on a page typed in conversational tone and attached to the contract face. For a certain level of artists it usually said something as Flintstonian 2013 Facilities & Event Management SuperBook


Today, mid-2013, many of my as “Purchaser shall provide 4 vocal own clients have all types of rider microphones with mic stands, 1 guitar he new riders of the requirements, specified in documents of amp, 1 bass amp, 1 drum set with 1970s outlined mutual anywhere from five to 35 pages. Major cymbals and a Hammond B3 Organ names performing arena and stadium with Lesley speaker.” I can remember responsibilities in more shows have even longer riders. But the there rarely even being a mention of detail. They created a world one common denominator of these monitors or lighting, other than the documents is that when they are well occasional mention of “house sound and of better-sounding and written and properly organized, they lights” being provided at no cost to the better-looking shows.” leave no doubt about show costs and the artist. And many artists made do with performance expectations of all parties. these minimal terms. However, by the Recently, with more casinos and small theaters wanting mid to late 1970s that started to change in a drastic way. Riders became more comprehensive, stating brand names, headliners to appear in venues set up with in-house production, I have seen a number of situations where number of speaker cabinets, types of microphones and the production manager and in-house production teams such. Catering, internal transportation, exact names of cannot come to terms. In future articles, I will endeavor to the hotels being used, location of the nearest hospitals, various levels of insurance liability and many other factors break down some of these conflicts and offer solutions. began showing up in the rider. The old-school promoters Orlando-based John Regna has been a promoter since did not much care for this as it resulted in them having to 1971 and is known as one of the founders of the North spend more money, but what it did do was create a new American “classic rock” touring tradition. world of better-sounding and better-looking shows, as the documents outlined mutual responsibilities in more detail.

2013 Facilities & Event Management SuperBook




Venue WATCH In April, the Century Center Board of Managers approved South Bend, IN’s Board of Public Works’ unanimous recommendation to contract with SMG to operate the Century Center effective July 1. Located in downtown South Bend overlooking the St. Joseph River and waterfall, the Century Center includes the 694-seat Bendix Theater and hosts concerts and family shows in addition to conventions.

The University of Illinois’ Assembly Hall has been renamed State Farm Center as part of a 30-year, $60 million agreement with State Farm Insurance Co. The 50-year-old home of the university’s basketball teams is scheduled to undergo a $160 million renovation from spring 2014 to fall 2016. (See the Hot List, page 100, for details on the venue.) “We are proud to be a part of the renovation of this classic Illinois venue, and further expand our longstanding relationship with the University of Illinois and the state where our company has been headquartered for more than 90 years,” said Randall Harbert, Executive Vice President and Chief Agency, Sales & Marketing Officer, State Farm Insurance Companies.


2013 Facilities & Event Management SuperBook

Len Redkoles/Comcast-Spectacor

Comcast-Spectacor executives gather for a strategic planning session at historic Dilworth Town Inn in West Chester, PA, on June 6. Comcast-Spectacor President Peter Luukko (front row, fourth from right) led the discussions. The Rolling Stones played the Air Canada Centre in Toronto on June 6 for the last stop of their 50 & Counting Tour, the second of two sold-out shows at the venue. While in town, the band made a donation to MusiCounts, Canada’s music education charity associated with The Canadian Academy of Recording Arts and Sciences and the Canadian Country Music Association. The donation will enable an elementary school music program in Toronto to be fully outfitted with musical instruments. The history of the Rolling Stones’ relationship with MusiCounts dates back to 2005, when the group sponsored the inaugural MusiCounts Teacher of the Year Award to Norman McIntosh, esteemed music teacher at Confederation Secondary School in Val Caron, Ontario.

Leading Edge:

Richard Lustig

Richard Lustig, a touring musician in the late ‘60s and ‘70s, founded Lustig Talent Agency in 1986. By the early ‘90s, the company was representing acts nationally. His clientele primarily consists of nightclubs, casinos, fairs and festivals. Business trends: In the ‘90s we concentrated on ‘50s and ‘60s nostalgia acts. But as we hit 2000, few of those acts had any original members left, and the fans of that music were getting so old that they weren’t buy concert tickets and wouldn’t buy alcohol, so promoters couldn’t make any money. So we went with the times, and the classic rock of the ‘70s and ‘80s is were the money has been for us since the early 2000s. Industry trends: All the venues are cutting budgets, even the casinos, which you would think would be less affected by the economy, because people are always going to gamble. There are artists out there that go with the flow and understand that if they’re going to keep working, they have to adjust their prices to fit the 2013 Facilities & Event Management SuperBook

President Lustig Talent Agency, Inc. Orlando, FL

economy. And others say, “I don’t care, I’m not playing for less than X amount of dollars.” Working with artists: Most agents have the attitude that the act works for them, and that’s not the case: the agency works for the artist. And if you’re an agent with that proper attitude, you’re going to get more respect from your artists and in most cases make more money for both you and the artist. The attitude that the artist works for you in my opinion causes problems. [If an artist makes a decision I don’t agree with] I don’t get upset; I just tell them I don’t agree with their decision. But I tell them when they first come on board with me, “You’re the boss, you will always make the decisions.” Working with buyers: What I tell a buyer is that in order for me to suggest what acts you should get, I need four questions answered: where your event is, what your date is, what kind of music you’re looking to do, and most important, what your budget range is. When you get a buyer that calls you up and says, “I want these acts,” 99 percent of the time it’s a case of champagne taste and beer pocketbook. It seems buyers don’t realize how much acts cost, and so they are always looking at acts that they just can’t afford. 17



Technology WATCH

The International Association of Venue Managers (IAVM) has entered into a threeyear global partnership with Ungerboeck Software International (USI), a world leader in event management software. In addition to USI’s financial investment, Ungerboeck Software will be used to manage IAVM’s member database and will support the Association’s networking events, educational programs such as sector specific meetings, and the Association’s annual conference and tradeshow, VenueConnect. Twenty percent of USI’s contribution has been awarded to the IAVM Foundation, which will assist in the Foundation’s mission to increase the positive impact and vitality of the venue management industry by funding research, education and resource development. IAVM President and CEO Vicki Hawarden said, “Ungerboeck’s generous contributions to IAVM will strengthen the Association’s ability to better serve its members both at conferences and throughout the year. We look forward to implementing their incredibly useful software packages and will soon begin to migrate our members’ information into their highly customizable and efficient membership database software. I truly believe their support will make the Association a more nimble organization as we continue to expand our membership in the coming years.” USI will also have a strong presence at several of IAVM’s programs and conferences including: VenueConnect, the Venue Management School and the Graduate Institute, the Arena Management Conference, the International Convention Center Conference and the Performing Arts Managers Conference.

Food & Beverage WATCH Last month, Ovations Food Services was selected to partner with the XL Center and Rentschler Field in Hartford, CT. Ovations will operate alongside sister company Global Spectrum. The companies took over operations at Rentschler Field, a 40,000-seat stadium, on July 1, and will begin servicing the XL Center, a 16,000-plus seat multipurpose arena, on Sept. 1. The XL Center is home to the UConn Men’s and Women’s Basketball teams, the AHL’s Connecticut Whale, an affiliate of the New York Rangers, and host to the BIG EAST Women’s Basketball Championship. Rentschler Field, Connecticut’s newest stadium, serves as the home field for UConn football and is used yearround for concerts. More recently, The City of Bangor, Maine selected Ovations to service another Global Spectrum-managed property, the new, 8,000-capacity Cross Insurance Center, scheduled to open this fall. Ovations named Carmen Montes as the Food and Beverage Director at the new facility. She was the owner and chef of Montes International Catering and Gourmet Café in Bangor from 1998 to 2012. 18

This month, the new, $97 million Center for the Arts at Virginia Tech selected AudienceView as its
e-commerce and patron management partner. The Center is scheduled to open in the fall. “Virginia Tech has made a strong commitment to the arts both on campus and in the community with our new arts facility,” said Heather Ducote, Director of Marketing and Communications. “With AudienceView, we have made an equally strong commitment to the technology that will power the patron experience, pairing a modern, innovative solution with our leadingedge venue.” The Center will include a 1,260-seat performance hall and visual arts galleries. (For more university venues, see the Hot List, page 100.) Virginia Tech will deploy AudienceView as a single, integrated solution incorporating online ticketing/ e-commerce, email marketing, social commerce, mobile commerce, access control and business analytics. AudienceView’s proprietary content management system will manage the Center’s entire online presence, including corporate content. 2013 Facilities & Event Management SuperBook




Despite some minor fireworks damage to the new retractable roof of BC Place during “Live and Let Die,” Sir Paul McCartney’s performance at the Vancouver venue last November was certainly an iconic moment for Canadians who witnessed his On the Run Tour. Ventriloquist/stand-up comedian Jeff Dunham performed at the Rushmore Plaza Civic Center, Rapid City, SD, this March. (L-r): Sara Callaway, Box Office Supervisor; Dunham; and Jayne Kramer, Assistant General Manager.

This spring, the Times Union Center in Albany, NY hosted a performance by country duo Sugarland.

(L-r): Noelle Piazza, Director of Event Services; Jenifer Cioffi, Director of Finance; Doug McClaine, Assistant General Manager; Bob Belber, General Manager; Jennifer Nettles, Sugarland; Kristian Bush, Sugarland; Erin Villeneuve, Director of Marketing; Allie Harnell; Chris Ciceri, Albany Devils General Manager; Ryan Mance, Box Office Manager; Nate Sims, Operations Manager; and Derek Cooney, Accounting Supervisor.

20 20

Stand-up comedian, actor and producer Gabriel Iglesias took the stage this March at The Lakeland Center in Lakeland, FL. Backstage, he was presented a Detroit Tiger game jersey. (Lakeland has been the spring training home to the Tigers for 75 years.)

(L-r): Mike Lapan, Executive Director, The Lakeland Center; Paul Meloche, Icon Entertainment; Joe Meloche, Arson House Entertainment; Iglesias; Scott Sloman, Assistant Director, The Lakeland Center.

2013 Facilities & Event Management SuperBook


John F. Heaps Jr., newly appointed chairman of the Greater Springfield Convention & Visitors Bureau’s Sports Commission and president of Florence Savings Bank in Florence, MA, announces the launch of the commission at an April 11 press conference.


The Greater Springfield Convention & Visitors Bureau (GSCVB) recently announced the formation of the Western Massachusetts Sports Commission, which aims to enhance the GSCVB’s efforts to attract sports events and sportsrelated business opportunities to the four counties of western Massachusetts. The Commission will also increase the economic impact of sporting events in the area by coordinating regional sporting event bids, and hosting and marketing these events. It will capitalize on the region’s rich sports history and abundance of colleges and venues, including facilities on the UMass Amherst campus, the MassMutual Center arena in Springfield, Eastern States Exposition in West Springfield, Jiminy Peak Mountain Resort in Hancock and Wahconah Park in Pittsfield among others.

Leading Edge:

Wendy Kay President Utopia Artists Jupiter, FL

In 1985, Wendy Kay joined her family business, Mars Talent Agency, begun by her father in 1972. Eventually relocating the business from New York to Jupiter, FL, Kay joined with the operators of Paradise Artists in 2006 and debuted Utopia Artists, which specializes in classic rock and nostalgia acts. Classic rock/nostalgia market: In 1993 I replied to a question about change and I feel the same way today: I don’t see things changing overall for the market. It’s fun, and many of the artists are affordable compared to today’s groups and today’s country artists. What more can you ask for? And now the market includes everything prior to 2000. That gives the buyers a lot of artists to choose from. Popularity of the music: People thrive on memories of a better time. They can hear the words and relate to their past. There will never be a better period in music. Business trends: The difference between 1985-2000 and now is that I am more versatile. I have had to diversify into different markets and younger demographics. I represent Cirque Zuma Zuma (top 12 of America’s Got Talent), who are native African acrobats touring the U.S. and other countries quite successfully. I work with The Fab 5, who are young, up-and-coming teens, and produce the Reach for the Stars talent contests. Career highlight: That is a tough one because I have had so many wonderful experiences. Whenever I think of my “job” I think about how many wonderful artists I have been lucky to work with and befriend. Working and traveling with Wolfman Jack is one highlight. He gave me a wealth of information about this business and was a special artist to work with.


2013 Facilities & Event Management SuperBook

I n t r o d u ci n g

Facilities & Event Management’s

E l ite A w a r ds The live entertainment industry’s elite – luminaries such as Sir Elton John, Bruce Springsteen, Celine Dion, Steve Martin, Jeff Foxworthy and Katy Perry – are continually being recognized for their compelling live performances and creative contributions to popular culture. Yet instrumental to these performers’ live acts are another group of brilliant individuals, namely, venue executives, booking agents, promoters and talent buyers. Many of these professionals are “elite” in their own right, and deserve to be recognized for helping to create today’s best live entertainment experiences. And what more meaningful praise than peer-to-peer?

Facilities & Event Management’s Elite Awards, whose inaugural edition will appear in the 2013-2014 F&EM Booking Guide, are designed to foster that recognition among the industry’s leaders on an annual basis. Consider who are this year’s Elite, and take a moment to fill out the ballot below and nominate individuals in one or more of the following categories: Arena Executive of the Year, Theater Executive of the Year, Booking Agent of the Year, Promoter of the Year and Talent Buyer of the Year.

Arena Executive of the Year

Talent Buyer of the Year

1. Name:_____________________________________________

1. Name:_____________________________________________



2. Name:_____________________________________________

2. Name:_____________________________________________



Theater Executive of the Year 1. Name:_____________________________________________ Company:__________________________________________ 2. Name:_____________________________________________ Company:__________________________________________ Booking Agent of the Year 1. Name:_____________________________________________ Company:__________________________________________ 2. Name:_____________________________________________

Nominated By: Name, Title:___________________________________________ Organization:_________________________________________ Phone:_______________________________________________ Email:________________________________________________ May we contact you?  Yes____ No____

Company:__________________________________________ Promoter of the Year

Please Fill Out Form & Mail Your Vote To:

1. Name:_____________________________________________

Facilities & Event Management Elite Awards

Company:__________________________________________ 2. Name:_____________________________________________ Company:__________________________________________

152 Madison Avenue, Suite #802, New York, NY 10016 or Fax to: (212) 213-6382 or email

Facilities &Event Management



For Booking Agents, Promoters, Talent Buyers & Special Event Planners

Products &


Buyers’ Guide


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Bottoms Up Beer

For more information, visit or call (888) 618-0486 or email

2013 Facilities & Event Management SuperBook

MTS Seating

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Designed for situations where chairs are stacked frequently, the Omega Series of Steel Stacking Chairs are as dependable on the floor as they are away from it. Standard features include patented leg and seat reinforcement bar, stack bars, silhouettestyle back with no exposed fasteners, and handholds for easier mobility. Omega leg-on-leg stackers were developed using the most advanced engineering technologies – best powdercoat finish available in the industry, robotically welded frame, 12-year structural warranty. MTS is a leading manufacturer of premium quality banquet and foodservice seating for the hospitality market. The company’s wide selection of products includes extensive lines of stackable banquet and convention chairs, folding tables and staging products, guest room task chairs, and foodservice/dining seating and tables. MTS attributes its success to its commitment to continual product improvement and unparalleled customer satisfaction. 100 Industrial Drive Temperance, MI 48182 (734) 847-3875; Fax: (734) 847-4481 National Accounts Manager/Lodging and Convention: Eileen Kulish

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2013 Facilities & Event Management SuperBook

5/8/13 3:16 PM


Cover Spotlight

New Frontiers for

Feld F

Creating live entertainment that resonates in the global marketplace

rom a tightrope walk to a FL. Although we’re still in the monster truck wheelstand, early development stages, we Feld Entertainment plan for a two-year domestic tour productions are always bold and followed by an international tour. By George Seli adventurous. The same could We believe the Marvel characters be said about the company’s resonate in so many cultures.” approach to business development, which regularly takes its According to McHugh, the first international shows will production teams overseas and has led to the establishment likely be in Latin America, followed by Europe and Asia. of offices in Amsterdam, Singapore, Melbourne and Apart from the widespread popularity of the characters, other cities thousands of miles from Feld’s Vienna, VA “the great thing about the Marvel brand is they have a headquarters. Currently, Feld has a presence in 71 countries consistent schedule of superhero movies coming out on a through its various touring shows: Ringling Bros. and yearly basis, so I think Marvel will always be top of mind Barnum & Bailey Circus, Disney among consumers,” McHugh says. Live!, Disney On Ice and Monster “The world has changed. It used to be Jam. About 25 years ago when Rob that a movie opening in the U.S. would “We need to find partners McHugh, International Senior take a little while to get overseas, but that understand that the Vice President, joined the company, now when you release a movie it opens the shows were going global, but worldwide.” long-term goal is to build modestly so, with some dates in A Feld property that is currently a consistent tour that Japan and Australia followed by an primed for more overseas development initial foray into Europe that “didn’t is Monster Jam. “When Kenneth happens every year.” do very well,” McHugh remarks. Feld was inspired to acquire this “Then in the ‘90s we slowly started motorsports company from Live —Rob McHugh, to build up Europe, and now it’s Nation, he thought it really is a show International SVP our second strongest region after that lends itself to that international North America. We play over expansion,” says Payne. “It’s another 50 cities in Europe with two Ice tours. The demand has really grown.” It has become what Monster Jam was recently held for the McHugh calls a “mature market,” where Feld’s penchant first time in Abu Dhabi. for innovation and creativity is an advantage. “In a mature market every year you have to come up with something new to keep people interested in coming back and seeing how the show is different than the year before, whereas when we first brought our shows to Europe we were a novelty and people were more excited,” he explains. Next July, Feld will definitely have a novel experience for audiences when it brings Marvel Universe Live to arenas. Combining dramatic elements such as special effects, pyrotechnics, flying stunts and kung fu, the production will star well-known Marvel superheroes including SpiderMan, the Hulk, Thor, Wolverine and Iron Man. “It’s going to be a massive tour,” says Stephen Payne, Vice President of Corporate Communications. “We’re looking forward to rehearsing it at our new production facility in Ellenton,


Facilities & Event Management 2013 SuperBook

Princess Tiana from the musical, The Princess and the Frog, featured in Disney On Ice, a production Feld has staged in unexpected locales such as Valley of the Kings, Egypt. one of those nonverbal types of entertainment. You don’t have to speak English to enjoy seeing Grave Digger going through a line of crushed cars.” On May 10, Monster Jam was held for the first time in Abu Dhabi, the capital and the second-largest city of the United Arab Emirates. Producing the show required taking an 85-member touring staff, including an international security team, to Zayed City Sports Stadium. Ten sea containers, housing 10 of the best Monster Jam trucks in the world, were transported 6,190 nautical miles from Norfolk, VA to Port Jebel Ali, United Arab Emirates, along with 3,000 cubic yards of good dirt. “We have an entire department whose life it is to plan tracks and shepherd the dirt. We’re very experienced with moving such elements of the Monster Jam show around the world,” Payne adds. When the dust settled, the Abu Dhabi show “worked out very well,” McHugh says. Facilities & Event Management 2013 SuperBook

“We’re going to take the show to ANZ Stadium in Sidney in mid-October, and we continue to get interest for Monster Jam from South Africa and Latin America, as well as China, India and Southeast Asia. Many of these countries are trying to get the Monster Jam TV series put on local markets, so people can start to identify the trucks. People in the U.S. know Grave Digger, but maybe not in China.” The Disney characters, on the other hand, are well known in China, a country where both Feld and Disney aimed to expand the Disney Live! brand about nine years ago. Yet the stories behind the Disney characters are overall less familiar to the Chinese, McHugh points out. “Disney is known in China as more of a merchandise product. They know who Little Mermaid is because of the doll, not the story. So we created a show called Three Classic Fairy Tales. We had the story of Snow White, Beauty and the Beast, and Cinderella all put on stage live, and it was built exactly for the Chinese audiences, so that they would know these stories that are dear to us as Americans. Today, we’ve been to 35 different cities in China with Disney Live!” Room for growth still exists in Germany, however. “We’ve had more misses than hits in Germany, where Disney is not as popular as they would like it to be,” says McHugh. “But Disney bought their own TV station there, and they’re starting to build the brand.” Once Disney becomes more of a household name in Germany, “you’ll start to see our show do well,” he predicts. Disney On Ice, meanwhile, is rapidly expanding, with recent first-time shows in Qatar and South Africa. Feld’s logistical prowess is key for these productions as well. “We’ve put an ice floor for Disney On Ice in Valley of the Kings, Egypt. We have more portable ice floors than any other company, so we can put one in a facility that doesn’t have a hockey team, for example,” Payne explains. Of course, facilities in some cases simply can’t physically accommodate a show, and making that determination is part of Feld’s site search process. “No. 1, can the production itself fit into the venue? And No. 2, does it have enough capacity for us to be able to hit our attendance numbers according to our business plan?” says McHugh. “You might think a stadium is great for Monster Jam, but then you find out the truck can’t get down from the concourse onto the floor because the door’s not big enough.” Capacity issues precluded a Feld show in the 1990s in Hamburg, the largest city in Germany, McHugh recalls. “We looked Continued on page 84 27



Jeffrey Bowen President, Starbooker Presents

A Life of Live Events

Multiple perspectives on the industry from a promoter who has worn many hats BY GEORGE SELI


aunched in 2007, Jeffrey industry, promoting through social Bowen’s Starbooker Presents is a media, and successful booking Greensboro, NC-based “family strategies, as well as his overall business” where his wife, Holly Deese philosophy on live entertainment. Bowen, serves as vice-president and even his college-age daughter, Do you currently represent any acts that Savannah Bowen, contributes in an you feel are especially “out of the box”? editorial role. The company represents The Scorch Sisters, based in Los “a mixed bag of artists,” Bowen says, Angeles, are an all-girls’ blues and his own background has a diversity band, which is not a new genre but that parallels that of his roster. Having certainly a unique way of putting been a child model, actor, musician, a blues band together. They’ve director, producer and venue manager, got a couple of guys in the band, Bowen has a variety of perspectives on the the drummer and bass player. But three he average music live events and entertainment industry, girls started the band: singer Francesca fan still loves a live event. Capasso, guitarist Kimberly Allison which he feels is an asset to the 12 artists he currently represents. “Most are pretty well and keyboardist Alicia McCracken You can see anybody known, some are pretty new and all are sort of Morgan. All three are excellent and on the Internet, but it like family,” he remarks. The list includes upnamed to several publications last year and-coming acts such as blues band the Scorch as independent artists. And Francesca is just doesn’t beat a live Sisters and classic rocker Tim Charron, rock starting her acting career. event experience.” legend band Kick of the Rhino (with former members of Aerosmith, Quiet Riot, The Cult What are some ways your diverse and other hard rock bands), jazz singer Erin professional background helps you in McDougald, actress Charlene Tilton, and actor and entertainer promoting and booking artists? Branscombe Richmond, who costarred with Lorenzo Lamas in To me it’s a big advantage because there’s very little that I the 1990s TV series Renegade. In addition to his work with haven’t done. I know what works in a building, whether it’s these artists, Bowen provides booking services to Ford Center a club or a major arena. I know what the artists are going and Victory Theatre in Evansville, IN, as well as the Winstonthrough because I’ve been there and done that also. So I Salem Entertainment Sports Complex. He is a member of the know how to talk to all the parties and negotiate deals that International Association of Venue Managers and the Country make everyone happy. Music Association. According to Bowen, 2013 is “a developmental year for From the artist’s perspective, what are the advantages to working Starbooker that could lead to some bigger and better things in with a small agency such as yours? 2014.” In the meantime, he shares with Facilities & Event It’s more focused; I don’t have a thousand people to worry Management his thoughts on the health of the live events about. And if they’re not making money, I’m not making



2013 Facilities & Event Management SuperBook

money, so they’re not paying me to do what I should be doing. I focus more on them, and we can get on the phone and brainstorm new ideas for their careers. I like it to be small and intimate.

“The venue has to buy into the proposition that they are part of the entertainment

experience.” How are you seeing the volume of booking, ticket sales and overall strength of the live events industry so far this year? It’s getting much better than it was two to three years ago. More artists are going out on tour. However, unless you’re talking about the superstars, the main artists aren’t touring as long. They don’t take on as many buildings as they used to; you don’t see many 40- to 60-building tours anymore, so they’re being very careful where they play. How do you feel the country music segment is performing today? Country is still very hot, but it’s hottest within the younger new country stars such as Luke Bryan; they’re the ones that sell out in a few minutes. You have to work the standards a little harder. They have a strong following, and that’s who’s listening to it, that’s who’s buying the product. But there are still some classic country artists [who are doing exceptionally well]. Loretta Lynn, for example, has just sold out two tours two years in a row. Are more acts targeting second-tier markets and smaller cities? You’ve got to play the big cities; they’re always busy. But a lot of the new and up-and-coming artists want to get out there where the average person doesn’t have to drive two hours to see them. Evansville is a prime example. The first year we packed in shows and did tremendous country business. You could book a country show there once a month just about. I’m also working on bringing new acts, particularly rock bands, to the Victory Theatre. We know they’re not going to sell out the theater, but acts can grow. A prime example is [funk/R&B band] Here Come the Mummies, who are typically a club act drawing 200-300 people, but you know they’re going to come back with 600 the next time and 1,200 the next time. I’m working on building a concert series with the theater this summer that will primarily showcase bands from the countryside that just have to drive a couple hours up from Nashville. It gives them a chance to grow their fan base. Historically, have you seen concerts getting shorter? Yes, you’ve got a situation where there aren’t that many artists left that can go on stage and play hits for two or three hours. Also, there are some artists that don’t want to perform like they used to or they can’t. And then there are some who get up there and do one or two hours and every song they sing is a No. 1 song. And they understand that. But they say, “Let’s back off and not do this particular group of songs for a while, leave them hungry, and then next time around we’ll put them back in.” 2013 Facilities & Event Management SuperBook

(Above, l-r): Savvy Bowen, Jay Leno, Holly Deese Bowen, Jeff Bowen (Right): Bowen and Carrie Underwood Do shorter shows also reflect the attention span of today’s audiences? I think the average music fan still loves a live event. You can see anybody on the Internet, but it just doesn’t beat a live event experience. As an industry veteran, how do you feel about social media promotion? There are so many social media sites that it’s hard to keep up with them. But the days of just buying an ad in the paper and sitting back and waiting 30 days for the show to sell out are long gone. At the same time, grassroots marketing, just getting out there in front of people and getting the word out [is still important]. There are collectors out there now, poster collectors and flyer collectors. What is your process to determine if a performer will be a draw in a venue or a regional market? I look at the history, talk to media and see if radio stations are still playing the artist’s music. You can also ask the “guy in the street” if he would pay anything to go see a certain artist. And you’ll get an answer. You emphasize the importance of the “overall entertainment experience.” Can you discuss what that means? First, I believe the venue has to be part of the evening’s entertainment. Maybe Elton John is your favorite artist and you’ll go see him anywhere and pay anything to see him. But if you go to a venue and the people are not welcoming and there is no customer service, the place is dirty and you have a terrible experience with the building, [the experience will be compromised]. So the venue has to buy into the proposition that they are part of the experience. Second, from the artist’s side, I think artists sometimes aren’t connected to their fans as much as they should be. Some are excellent at it, while some just don’t want to be bothered with it: “Let me get out there, sing my songs and go home.” And I think that’s still a very important area; artists need to be connected with their fans. Many of them do a good job with their Web sites, talking to fans about things that are on their mind, discussing social causes and so on. And when they’re on stage they make eye contact and talk to the fans. You can feel the connection. 29


2013 Awards of Excellence Best of the Best

Talent Buyers, Booking Agents, Promoters and Special Event Planners Select Prime Site Award-Winning Facilities


hen booking agents and promoters interviewed by Facilities & Event Management discuss the venues they partner with, the diversity of their criteria and preferences becomes clear, including everything from the size of the loading docks to the speed of the staff in responding to emails. Once a year, we give our readers the chance to think about their “wish list” of qualities – staging, audience amenities, security, service and more – and vote on the venues that come closest to fulfilling that list. These would be our Prime Site Award winners: reader-acclaimed arenas, civic

Prime Site Award Winner Scotiabank Place – Serving a regional population of 1.6 million, Scotiabank Place, located in Kanata, Ontario, has a capacity of over 19,000. SuperBook Directory: 82


centers, coliseums, multi-purpose facilities, theaters and other live event venues. The Prime Site Award winners have been featured annually in the F&EM SuperBook since 1994, but they are especially important today as the live events industry is several years out of the recession and competition is intensifying among venues. Every year, new sports and entertainment facilities enter the marketplace and development plans progress, with recent examples such as AEG and MGM Resorts International’s new arena planned for Las Vegas, the soon-to-debut Pinnacle Bank Arena at the University of Nebraska and the Minnesota Vikings’ new stadium. As the supply of venues rises, being distinguished by clients as a “Prime Site” is a major advantage. This year, 105 Prime Site awardees – including a record of 10 facilities from Canada – will be enjoying that promotional advantage along with the distinct sense of accomplishment that can only come from client appreciation. We encourage our readers to continue voting for their venue partners so that we can recognize a robust number of nominees again next year. 2013 Facilities & Event Management SuperBook


at a venue like no other.

at a venue like no other. Meeting Planners, come take a look at a venue like no other. Quick Facts

• • • • •

584,000 sq. ft. of exhibit space on one level 63 meeting rooms providing 100,000 sq. ft. of meeting space on one level 50,000 sq. ft. spectacular Mile High Ballroom 35,000 sq. ft. stunning Four Seasons Ballroom Bellco Theatre with 5,000 total seats, with curtain system to cut down seating to 3,700 and divisible into 3 separate sections.

To inquire or book, Call or email Rich Carollo at 303.228.8022 or


Facilities & Event Management 2013 Prime Site Award Winners

Prime Site Award Winner Dunkin’ Donuts Center – The 14,000-seat Dunkin’ Donuts Center, located in Providence, RI, attracts more than one million visitors annually. SuperBook Directory: 39




Barclays Center, Brooklyn, NY Blue Cross Arena, Rochester, NY CONSOL Energy Center, Pittsburgh, PA DCU Center Arena, Worcester, MA Dunkin Donuts Center, Providence, RI Giant Center, Hershey, PA Madison Square Garden, New York, NY Mohegan Sun Arena, Wilkes Barre, PA Mullins Center, Amherst, MA Prudential Center, Newark, NJ Ryan Center, Kingston, RI Sun National Bank Center, Trenton, NJ TD Garden, Boston, MA Times Union Center, Albany, NY Verizon Wireless Arena, Manchester, NH Wells Fargo Center, Philadelphia, PA

1st Mariner Arena, Baltimore, MD Landmark Theatre, Richmond, VA Roanoke Civic Center, Roanoke, VA Show Place Arena, Upper Marlboro, MD Verizon Center, Washington, DC

Prime Site Award Winner Morris Performing Arts Center – Opened in 1921 and renovated in 2000, the Morris PAC seats 2,560. SuperBook Directory: 54

2013 Facilities & Event Management SuperBook


When stars take the stage, our fans come out to play. Verizon Wireless Arena continues to be the place that fans choose to play. Our audiences find the Verizon Wireless Arena to be the perfect venue to let loose and have some fun at concerts, sporting events and shows. As a result, they’ve helped us shine with a top 5 ranking in the Americas from a leading industry magazine, for arenas of 15,000 or less seats. They also ranked us within the top 10 in the world. Verizon Wireless Arena, 555 Elm Street Manchester, NH 03101 603-644-5000

New Hampshire’s premier sports and entertainment facility is conveniently located in Manchester, halfway between Boston, Massachusetts and Portland, Maine. Before your next concert season, plan on spending time with the fans at the Verizon Wireless Arena.


Prime Site Award Winner Adler Theatre– Located in Davenport, IA, the 2,411-seat Adler Theatre is part of the state-of-theart RiverCenter Complex. SuperBook Directory: 51


AmericanAirlines Arena, Miami, FL Bancorpsouth Center, Tupelo, MS BankAtlantic Center, Sunrise, FL BankUnited Center, Miami, FL Bridgestone Arena, Nashville, TN Cabarrus Arena & Events Center, Concord, NC CenturyLink Center, Bossier City, LA Colonial Life Arena, Columbia, SC Florence Civic Center, Florence, SC Greensboro Coliseum Complex, Greensboro, NC Jacksonville Veterans Memorial Arena, Jacksonville, FL KFC Yum! Center, Louisville, KY The Lakeland Center, Lakeland, FL New Orleans Arena, New Orleans, LA Silver Spurs Arena, Kissimmee, FL


The Straz Center for the Performing Arts, Tampa, FL Tampa Bay Times Forum, Tampa, FL Time Warner Cable Arena, Charlotte, NC UCF Arena, Oviedo, FL

Prime Site Award Winner Allen County War Memorial Coliseum – This multi-purpose arena serves Northeast Indiana, Northwest Ohio and Southern Michigan. SuperBook Directory: 51

2013 Facilities & Event Management SuperBook



Adler Theatre, Davenport, IA Allen County War Memorial Coliseum, Fort Wayne, IN Arie Crown Theater, Chicago, IL Bankers Life Fieldhouse, Indianapolis, IN Black River Coliseum, Poplar Bluff, MO Bowling Green State University Stroh Center, Bowling Green, OH Burnsville Performing Arts Center, Burnsville, MN Clay County Regional Events Center, Spencer, IA Ford Center, Evansville, IN Hoyt Sherman Place, Des Moines, IA i wireless Center, Moline, IL INTRUST Bank Arena, Wichita, KS Morris Performing Arts Center, South Bend, IN

Prime Site Award Winner Show Me Center – Southeast Missouri’s Show Me Center boasts a 7,200-seat arena hosting 160 events annually. SuperBook Directory: 58

Nutter Center at Wright State University, Dayton, OH Paramount Theatre, Cedar Rapids, IA Rushmore Civic Center Plaza Arena, Rapid City, SD The Sanford Center, Bemidji, MN Sears Centre Arena, Hoffman Estates, IL

Prime Site Award Winner Ford Center – Evanvsville, IN, is a hotbed of live entertainment thanks to this 11,000-capacity venue, just over a year old. SuperBook Directory: 54

2013 Facilities & Event Management SuperBook



Prime Site Award Winner U.S. Cellular Arena – Located in Milwaukee, WI, U.S. Cellular Arena is a 12,700-capacity sports and entertainment venue. SuperBook Directory: 58

Show Me Center, Cape Girardeau, MO Sprint Center, Kansas City, MO Swiftel Center, Brookings, SD Topeka Performing Arts Center, Topeka, KS United Wireless Arena, Dodge City, KS U.S. Cellular Arena, Milwaukee, WI Wells Fargo Arena, Des Moines, IA Wolstein Center, Cleveland, OH Van Andel Arena, Grand Rapids, MI Xcel Energy Center, Saint Paul, MN West

American Airlines Center, Dallas, TX American Bank Center, Corpus Christi, TX AT&T Center, San Antonio, TX


Beaumont Civic Center Complex, Beaumont, TX Bellco Theatre, Denver, CO The BOK Center, Tulsa, OK Budweiser Events Center, Loveland, CO Chesapeake Energy Arena, Oklahoma City, OK Comcast Arena at Everett, Everett, WA Fair Park, Dallas, TX Frank Erwin Center, Austin, TX Grand Canyon University Arena, Phoenix, AZ HP Pavilion, San Jose, CA Laredo Energy Arena, Laredo, TX Lloyd Noble Center, Norman, OK Oracle Arena, Oakland, CA Peery’s Egyptian Theater, Ogden, UT Rabobank Arena, Bakersfield, CA Santa Ana Star Center, Rio Rancho, NM ShoWare Center at Kent, Kent, WA 2013 Facilities & Event Management SuperBook


Staples Center, Los Angeles, CA State Farm Arena, Hidalgo, TX Taco Bell Arena at Boise State University, Boise, ID Tacoma Dome, Tacoma, WA Toyota Center/Windemere Theatre, Kennewick, WA United Spirit Arena, Lubbock, TX Canada

Air Canada Centre, Toronto, Ontario BC Place, Vancouver, BC Bell Centre, Montreal, Quebec

Budweiser Gardens, London, Ontario General Motors Centre, Oshawa, Ontario Hershey Centre, Mississauga, Ontario K-Rock Centre, Kingston, Ontario MTS Centre, Winnipeg, Manitoba Rogers Arena, Vancouver, BC Scotiabank Place, Kanata, Ontario Puerto Rico

Coliseo De Puerto Rico, Hato Rey, PR

Name of Prime Site Award Nominee(s): Please consider the __________________________________________________________________________ following Criteria when voting: __________________________________________________________________________

● Location/Market

● Flexibility __________________________________________________________________________

Booking agents, ● Seating promoters, Configurations Name, Title:_______________________________________________________________ talent buyers ● Ticketing Organization:______________________________________________________________ and special ● Lighting, Sound, Staging event planners:


for the top Entertainment Venues (Arenas, Theaters, Stadiums; facilities you have booked in the last three years)

Phone:____________________________________________________________________ ● Food & Beverage ● Interaction with

Email:_____________________________________________________________________ venue staff Describe the Event

● Dressing Rooms, Backstage ● Access/Egress

__________________________________________________________________________ ● Promotion/ Marketing

__________________________________________________________________________ May we contact you?  Yes____ No____ Please Fill Out Form & Mail Your Vote To:


152 Madison Avenue, Suite #802, New York, NY 10016 or Fax it to: (212) 213-6382; or email

2013 Facilities & Event Management SuperBook


Facilities A-Z the Northeast

Blue Cross Arena.................................. 39 CAL U Convocation Center................ 39 Dunkin’ Donuts Center........................ 39 Times Union Center............................. 39 Verizon Wireless Arena........................ 39 Mid-Atlantic

1st Mariner Arena................................. 42 Charleston Civic Center....................... 42

Paramount Theatre................................ 54 Rushmore Plaza Civic Center.............. 54 Sanford Center...................................... 58 Show Me Center................................... 58 Swiftel Center........................................ 58 Topeka Performing Arts Center........... 58 United Wireless Arena.......................... 58 U.S. Cellular Arena................................ 58 U.S. Cellular Center.............................. 58 Wright State University’s Nutter Center........................................ 58


Cabarrus Arena & Events Center........ 45 Florence Civic Center........................... 45 Greensboro Coliseum Complex........... 45 The Lakeland Center............................ 45 Vicksburg Convention Center.............. 45 Midwest

Adler Theatre/River Center.................. 51 Allen County War Memorial Coliseum................................................ 51 Arie Crown Theater.............................. 51 Bridge View Center.............................. 51 Burnsville Performing Arts Center....... 51 Clay County Regional Events Center........................................ 51 Ford Center/Victory Theatre................ 54 Hartman Arena..................................... 54 Hoyt Sherman Place............................. 54 INTRUST Bank Arena........................ 54 i wireless Center.................................... 54 The Morris Performing Arts Center............................................ 54 38


American Airlines Center..................... 73 ASU Gammage..................................... 73 Beaumont Civic Center........................ 73 Bellco Theater....................................... 73 Chesapeake Energy Arena.................... 78 Fair Park................................................ 78 Grand Canyon University Arena.......... 78 Laredo Energy Arena............................ 78 Lloyd Noble Center.............................. 78 Toyota Center........................................ 78 United Spirit Arena............................... 78 Canada

BC Place................................................ 82 Elgin and Winter Garden Theatre Centre.................................................... 82 MTS Centre.......................................... 82 Scotiabank Place.................................... 82 Puerto Rico

Coliseo de Puerto Rico......................... 84 2013 Facilities & Event Management SuperBook

The Northeast

Connecticut Massachusetts Maine New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont

rhode island

New York

Blue Cross Arena

1 War Memorial Square, Rochester, NY 14614 (585) 758-5300; Fax: (585) 758-5327 SMG General Manager: Jeff Calkins Serving the Rochester market since 1955, the SMG-managed Blue Cross Arena at the War Memorial has hosted acts as diverse as Ringling Brothers, Barry Manilow, Harlem Globetrotters and Monster Jam. The arena offers seating for 12,428 (upper bowl, 6,052; lower bowl, 4,696; floor, 1,680) and has a maximum capacity of 14,000 for general admission. Rolling 80 ft.-by-80 ft. StageRight concert stage with adjustable 4 ft. to 6 ft. height. Backstage areas include three locker rooms, four dressing rooms, an officials room and a green room. A promoters’ office of about 10 ft. by 25 ft. is available. The Blue Cross Arena is also known for the War Memorial shrine, accessible to the public, and the Veteran’s Memorial Plaza PAGE overlooking the Genesee River. 15 Pennsylvania

California University of Pennsylvania Convocation Center 250 University Avenue, California, PA 15419 (724) 938-4605 General Manager: Michael Silva

The Convocation Center opened in April 2012 on the campus of the California University of Pennsylvania and has since featured concerts including Kenny Rogers, Newsboys, the Harlem Globetrotters and Bob Dylan. Seating capacities: end-stage concert, 5,558; basketball, 4,886; half-house concert, 2,560. The facility features three large team locker rooms, six smaller locker rooms, office space and 12 spacious meeting rooms. University concessionaire AVI works through five full-service concession stands. Extended marketing services including graphic design and posters, and e-blasts to an extensive PAGE client base. 40 NEW YORK

Dunkin’ Donuts Center

Times Center 23-46Union 11/10/08 5:28

1 LaSalle Square, Providence, RI 02903 (401) 331-0700 Executive Assistant/Booking: Debra Polselli


Page 29

51 South Pearl Street, Albany, NY 12207 (518) 487-2000 General Manager: Bob Belber Upstate New York’s Premier Sports and Entertainment Facility Attracting over one million visitors annually, the 14,000-seat Dunkin’ Donuts Center MEETING & EVENT PLANNERS... offers 31,000 sq. ft. of arena space with a ceiling height of 86 feet, and a 25,000-sq.-ft. Owned by Albany County and managed by SMG, Times Union Center opened in 1990 concourse. Seating capacities: concerts, 3,500-14,000; basketball, ice hockey, NEED DATA? is home DevilsMARKET of AHL hockey and the Division I Men’s College Northeast v1 12,119; 1/13/09 7:52 AM and Page 20 to the Albany 11,352; ice show, 10,864. StageRight portable staging: 60 ft. by 40 ft.; 200 ft.-by-85 ft. ice Basketball Siena Saints. The arena has hosted such prestigious artists as Rolling rink. Backstage areas: six dressing rooms, six dressing/locker rooms, two media rooms, Stones, U2, Eric Clapton, Kenny Chesney and Toby Keith. Curtaining system allows two production offices, five meeting rooms. Other amenities include a state-of-the-art capacity to be adjusted between 6,000 and 17,000. New seats, ribbon boards and a video scoreboard, and concession and restaurant facilities. Twenty-five percent of U.S. brand new center hung video scoreboard equipped with led boards. Backstage areas population lives within 500 miles of Providence. More than 38,000 include three team-size locker rooms and seven star dressing rooms. The arena draws PAGE college students live within a five-mile radius to the downtown. patrons from all over New York as well as Massachusetts, Vermont, New Hampshire NEW HAMPSHIRE41 PENNSYLVANIA 5,400; Theatrical Stage – 3,000. and Connecticut. PAGE Exhibition Space: 25,348 sq. ft.; 277 10’x8’ booths in typical trade show configuration. Backstage Areas: main dressing room, 3 auxiliary locker rooms, visiting team locker room, 2 officials locker rooms, press office, 3 production rooms, lounge, catering room.

new Hampshire

Verizon Wireless Arena

555 Elm Street, Manchester, NH 03101 (603) 644-5000


Opened in 2001, the Verizon Wireless Arena is versatile enough to accommodate a center-stage concert of more than VERIZON WIRELESS 11,000 attendees as well as a theater-style performance for 2,500. Upcoming ARENA Elm Street shows include Ringling Bros. and Barnum & Bailey555 Circus, Monster Jam, Keith Manchester, NH 03101 Urban, American Idol Live! and New Kids on the Block. Features a 60 ft.-by-48 ft. (603) 644-5000; Fax: (603) 644-1575 Stageright stage, six dressing/team locker rooms and five production rooms.TimArena Regional General Manager: Bechert offers club and suite seating that allows access into a private lounge. Four permanent F&B stands, 12 portable. Promotional servicesNew andHampshire’ features include eblasts to & s Premier Sports Entertainment Facilityand a 300,000+ database, texting program, in-house video, exterior marquee PAGE lobby display. Snapshot: New Hampshire’s premier33

2013 Facilities & Event

sports and entertainment facility, the Verizon Wireless Arena, managed by SMG, has attracted more than 4.4 million Management SuperBook people, hosted more than 830 sports and entertainment events, including more than


Staging: Stageright equipment, setup is 48 OF CONVENTIONS, MEETINGS, ENTERTAINMENT ft. deep X 60 ft. wide X 4 ft. tall, 8 & ft. SPECIAL wide EVENTS. X 24 ft. deep sound wings SL & SR, and a front of house mixer riser 12 ft. deep X 16 Need to research venues for yourGIANT event orCENTER meeting? ft. wide X 1 ft. tall, 100 ft. from the down 550 West Hersheypark Facilitiesonline has the most up-to-date news,Drive stage edge. PA 17033 information and listingsHershey, available. Food & Beverage: 4 permanent concession (717) 534-3911; Fax: (717) 534-8996 stands; 12 portable concession stands; VIP Managing Director, Event Thelocated best onpart is, it’s all on Complex a user-friendly, Lounge; 2 specialty bars upper Bookings, Ticketing, and Marketing: level; Full catering services offered back-accessible website. easily Vikki Hultquist The #1 News & Information Sourceneeds! stage and to suites. One-stop shopping for all your market research A Sweet PlaceBuyers to Play! for Booking Agents, Promoters, Talent Amenities: 34 luxury suites, 5 party suites, Snapshot: The GIANT Center, a & Special Exclusive Club Lounge, 542 Club Seats, Event Planners state-of-the-art arena, opened its doors Wireless connection, Flat Screen TV’s in October of 2002, with a performance throughout the concourse. Facilities & Destinations by Cher. From that moment, GIANT39 Marketing: Group Sales; Email Center has been the area’s leading Marketing; Grassroots Marketing; Media sports and entertainment venue. Buying; Media Promotions/Trade; Public Comprehensive Directory of Conference GIANT CenterCenters, is also home to the



Backstage duction ro star dressin Staging: 1 variable co Stage/Gray 80’ x 40’, a 72” in 2” in Front of ho 24” Wenge hung score Company; boards; Mi Leader boa FOR YOUR NE


Broadcast THAT I full edit/st WHERE AS MEA throughou RESTAURAN throughou tions FROM all pa IT’S O interconne camera po Food & B Stands, 7 P Lounge.

Convocation Center at


California University of Pennsylvania The largest venue between Pittsburgh and Morgantown, featuring seating for 6,000 in the basketball arena, seating for 700 in a separate theater and 30,000 SF of conference and convention space.

   

Located in one of the fastest growing counties in Pennsylvania State University with 10,000 students with 8 other colleges within 1 hour drive Access to millions of patrons in the Mon Valley and tri-state area Approximately 35 miles midway between Pittsburgh, PA and Morgantown, WV.

Michael Silva 724-938-4600 250 University Ave, California, PA 15419

THE NORTHEAST / Rhode island

Dunkin’ Donuts Center One LaSalle Square, Providence, RI 02903 (401) 331-0700; (401) 621-5987


rovidence mixes the urban sophistication of a big city with the graceful charm of a small town. At the heart of Providence’s bustling downtown is the Dunkin’ Donuts Center (DDC), part of the Rhode Island Convention & Entertainment Complex, which also includes the Rhode Island Convention Center (RICC) and The VETS. The 14,000-seat DDC offers 31,000 sq. ft. of arena space with a ceiling height of 86 feet, a 25,000-sq.-ft. concourse, a 9,000-sq.-ft. lobby, 20 luxury suites, and five additional meeting/ hospitality rooms. Other amenities include a pedestrian bridge connecting the arena to the RICC, a state-of-the-art video scoreboard, and concession and restaurant facilities. There are 5,500 hotel rooms in the Greater Providence area,1,800 located within walking distance of the Center. The Center’s Marketing Department staff is comprised of advertising, marketing, group sales, and public relations’ specialists, who in turn operate a full-service in-house agency. This in-house agency affords complete professional coordination

2013 Facilities & Event Management SuperBook

of event marketing campaigns including advertising production and placement, media and retail promotions, sponsorships, group sales, public relations and publicity. Providence is known for its thriving arts scene and is recognized as one of the nation’s hottest culinary destinations. There are nine colleges and universities located in the Providence market, most of which are within a five-mile radius of the Center — Brown University, Johnson & Wales University, RI School of Design, and Providence College, just to name a few. The students at these local colleges and universities add to diverse population of the city.


the Mid-Atlantic


1st Mariner Arena

Delaware Maryland Virginia West Virginia Washington, DC

201 West Baltimore Street, Baltimore, MD 21201 (410) 347-2020; Fax: (410) 347-2042 General Manager: Frank Remesch “...Continuing to Make History...” 1st Mariner Arena, Baltimore’s largest indoor sports and entertainment facility, accommodates audiences of 2,500-14,000 depending on each show’s needs, including mini-theater, in the round, family shows, etc. Backstage areas: two large team rooms, locker room, 10 dressing rooms. Eight 1,000-watt Xenon Super Troupers permanently located in four elevated baskets, two per basket. Two 2,500-watt Gladiator 2; Meyer Sound Lab speakers driven through a series of amplifying, processing and equalizing equipment. Core audience: six million+, includes PAGE parts of Delaware, West Virginia and Virginia. 44 west Virginia

Charleston Civic Center

200 Civic Center Drive, Charleston, WV 25301 (304) 345-1500 General Manager: John D. Robertson, CFE The Center of Excitement! The Charleston Civic Center is the region’s largest and most versatile multiuse entertainment and event complex, housing over 30,000 sq. ft. of space and seating for up to 13,500. End-stage: 11,519 at 270° or 13,247 at 360°. In-the-round: 13,500. Basketball: 12,337. The Center has a 140 ft.-by-196 ft. coliseum floor and a Wenger stage of 4 ft. to 6 ft. in height. Backstage areas: four star dressing rooms; four team rooms; officials room; trainers room; media lounge. Onsite parking for 2,000. Charleston is located at the confluence of Interstates 64, 77 and 79, and PAGE Yeager Airport only 12 minutes from the center of town. 43


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Name, Title ____________________________________________________________________________ Company _____________________________________________________________________________ Street Address (City, State, Zip) ___________________________________________________________ Phone ________________________________________________________________________________ Email _________________________________________________________________________________ Which of the following categories (I, II, or III) best describes your business classification? Please check the one box that applies. I. Facilities ❑ 1AR Arena/Stadium ❑ 1CC Convention/Expo Center ❑ 1CI Civic Center ❑ 1HO Hotel/Conference Center ❑ 1PA Performing Arts Center ❑ 1FG Fairground ❑ 1AM Amphitheatre ❑ 1EH Exhibit Hall ❑ 1TH Theatre ❑ 1MP Multi-Purpose ❑ 1OT Other (please specify) ____________________


II. Entertainment Management ❑ 2A Concert Tour Promoter ❑ 2B Booking Agent ❑ 2C Business/Personal Manager ❑ 2D Talent Buyer ❑ 2E Special Event Planner ❑ 2F Sports Agent ❑ 2G Other (please specify) ____________________

III. Others Allied to Field ❑ 3A Architect ❑ 3D City Manager/Government ❑ 3F Exhibit Designer/Producer ❑ 3M Independent Meeting Planner ❑ 3Pv Show/Event Production Company ❑ 3X Other (please specify) ____________________

2013 Facilities & Event Management SuperBook

the mid atlantic/West Virginia

Charleston Civic Center 200 Civic Center Drive, Charleston, WV 25301 (304) 345-1500 •


he Charleston Civic Center is the entertainment and convention centerpiece of West Virginia’s Capital City, hosting the majority of the region’s premier entertainment, sporting and corporate events. As one of the most flexible facilities in the Mid-Atlantic, the Charleston Civic Center is comprised of four versatile venues: the Coliseum, Municipal Auditorium, Little Theater and Convention Center. Whether you need a meeting place or banquet facility, concert hall or exhibition space, the Charleston Civic Center is both uniquely suited and ideally situated to make the event a success. The Civic Center Coliseum The preeminent entertainment complex in the region, the Coliseum has hosted world-tour concerts and worldclass sporting events. Offering broad adaptability, the Coliseum seats up to 13,500 and offers over 30,500 sq. ft. of event space. The Municipal Auditorium A Charleston landmark, the Municipal Auditorium is located adjacent to the main Civic Center complex. With its classical architecture and Art-Deco styling, it is a striking venue for everything from musical and dance productions to theater and stage performances. Listed on the National Register for Historic Places, the Municipal Auditorium seats 3,483 guests.

The Civic Center Little Theater The Little Theater affords an intimate performing arts atmosphere, as well as an ideal venue for AV presentations, company meetings, films and lectures. The Little Theater comfortably accommodates many types of audiences and presenters with a 736-seat auditorium, a 36-ft. proscenium stage opening and an abundance of AV capabilities, lighting, platforms and other necessary support. The Charleston Convention Center The Convention Center provides over 107,000 sq. ft. of total exhibit space and 50,086 sq. ft. of premium, unobstructed exhibit space – enough for 256 10 ft.-by-10 ft. booths. The flexible area can be easily divided into separate halls, depending on your requirement. Meeting facilities on two levels of the Civic Center provide more than 100,000 sq. ft. of space for conferences and meetings of various sizes and configurations.

Luke Bryan

! s t u O l l e S r o f r e t n e The C Jason Aldean

d arrie Underwoo


2013 is off to an amazing start! In addition to sell-out performances from Country Music superstars Jason Aldean, Carrie Underwood, and Luke Bryan, the Charleston Civic Center has hosted capacity crowds for Christian Music’s Chris Tomlin, the annual WinterJam tour, and a rousing performance from the popular American folk rock group The Avett Brothers. We’ve got the space and the demand; call John Robertson at 304-345-1500 to book your event.

2013 Facilities & Event Management SuperBook


The Mid-Atlantic/Maryland

Continuing to

Make History!

West Baltimore Street Baltimore, MD 21201 (410) 347-2020 Fax: (410) 347-2042 4422

Mid-Atlantic Facilities SuperBook 2009 2013 Facilities & Event Management SuperBook

The Southeast

Alabama Arkansas Florida Georgia Kentucky Louisiana Mississippi North Carolina South Carolina Tennessee

north carolina

north Carolina

Cabarrus Arena & Events Center 4751 Hwy 49 North, Concord, NC 28025 (704) 920-3976; Fax: (704) 920-3999 Sales & Marketing Manager: Pam Sossamon

Multipurpose venue – 150,000 sq. ft. of temperature controlled event space, plus 11-acre lawn, 28,000-sq.-ft.-arena seats: 5,000 concerts/ 4,390 boxing/wrestling, 3,800 arena football; 1,500 – 3,000 half-house; Indoor/Outdoor portable staging; 2 Dressing rooms. Exhibition Space - Event Center A: 40,000 sq. ft.; Event Center B: 30,000 sq. ft.; Gold Hall 1: 20,000 sq. ft.; Gold Hall 2: 10,000 sq. ft.; Cabarrus Room A: 2,400 sq. ft.; Cabarrus Room B: 1,200 sq. ft.; Cabarrus Room C: 1,200 sq. ft.; Audience: 313,700 within a 15-mile radius; 1,377,900 – 30-mile radius; 3,154,100 – 60-mile radius; 7 VIP Suites; 6 on-site concession stands.


south carolina

Florence Civic Center

3300 West Radio Drive, Florence, SC 29501 (843) 679-9417; Fax: (843) 679-9429 General Manager: Kendall Wall Celebrating 20 Years of South Carolina Events! The SMG-managed Florence Civic Center is Northeastern South Carolina’s largest convention and entertainment venue features 50,000 sq. ft. of multi-purpose space including: 10,000-seat arena (backdrop scaling 2,500-7,500 capacity), 15,000-sq.-ft. grand ballroom (1,400 theater, 800 banquet) and the well-appointed Pee Dee, Santee and Waccamaw meeting rooms (combines 5,250 sq. ft.). The creative design incorporates all spaces to flow together under one roof and form multiple combinations to accommodate events of all sizes and requirements. Fiber-optics and Wi-Fi throughout. New staging and barricades. PAGE Generous supplemental marketing efforts. 15K+ Facebook fans; 18K+ email club. 97 florida

Greensboro Coliseum Complex

The Lakeland Center 23-46 11/10/08 5:28

The Greensboro Coliseum Complex is a multi-building facility hosting athletic events, concerts, theater, fairs and more. It consists of Greensboro Coliseum (with seating capacity over 22,500), the 2,400-seat War Memorial Auditorium, the 300-seat Odeon Theatre and the 167,000-sq.-ft. Special Events Center that includes three exhibition halls. The Complex is one of the most actively booked facilities in the country, hosting more than 1,000 events on an annual basis. City leaders recently authorized $24 million in improvements, including new, upholstered arena seating, widening of the Coliseum’s upper-level concourse, addition of new concession cooking stands PAGE and a new, larger, higher-resolution video scoreboard. 93

Located between Tampa and Orlando, The Lakeland Center is composed of the George MEETING &Theatre EVENT PLANNERS... Jenkins Arena, 2,296-seat Youkey and Sikes Hall. Opened in 1974, the arena has hosted rock ‘n’ roll legends and can accommodate up to 10,000 for a concert or indoor fesNEED MARKET DATA? tival as well as an 85 ft.-by-100 ft. permanent ice floor. Capacities: 6,400, basketball; 5,432, indoor football and hockey; 6,700, end-stage concert; 4,800, arenatorium (half-house). The arena has a 60 ft.-by-40 ft. SICO stage with 12 ft.-by-8 in. wings. The theater has a 78 ft. stage and a 55 ft. 6 in.-by-20 ft. 2 in. Arena backstage areas: four team rooms, two star dressing rooms, show office, washer/dryer, four meeting rooms. Theater backstage areas: two chorus rooms, four artist rooms, green room, catering room, production PAGE 49 office. 2,500 parking spaces are available.

1921 West Lee Street, Greensboro, NC 27403 (336) 373-7400 Deputy Director: Scott Johnson


Page 29

701 West Lime Street, Lakeland, FL 33815 (863) 834-8100 Assistant Director: Scott Sloman


Vicksburg Convention Center & Auditorium

1600 Mulberry Street (Convention Center) 901 Monroe Street (Auditorium) Vicksburg, MS 39180 (601) 630-2929; (866) VCCMEET; Fax: (601) 630-2910 Sales and Marketing Manager: Erin Powell In Vicksburg you’ll find Southern hospitality in its most authentic form and a city that harbors U.S. history at some of its most poignant turns. Vicksburg Convention Center & Auditorium, a two-level complex built with flexibility, functionality and ergonomics in mind, offers spacious exhibit halls, cozy meeting rooms and everything in between. 50,000 sq. ft. of meeting space includes 17,000-sq.-ft. ballroom. 2,400-seat theater also available. Entire facility is equipped with WiFi, all meeting rooms have PAGE 50 audiovisual equipment pre-set and ready-to-use. 2,345 hotel rooms nearby.

2013 Facilities & Event Management SuperBook



Need to research venues for your event or meeting? Facilitiesonline has the most up-to-date news, information and listings available.


The best part is, it’s all on a user-friendly, easily accessible website. The #1 News & Information Sourceneeds! One-stop shopping for all your market research





for Booking Agents, Promoters, Talent Buyers & Special Event Planners

Facilities & Destinations


Comprehensive Directory of Conference Centers,




The Southeast / North Carolina

Cabarrus Arena & Events Center 4751 Highway 49 North, Concord, NC 28025 • (704) 920-3976; Fax: (704) 920-3999 •


he Cabarrus Arena & Events Center is the region’s newest and most innovative exhibition center offering a flexible floor plan and state-of-the-art features. With the 5,000-seat arena, in excess of 150,000 sq. ft. of temperature-controlled event space and an 11-acre lawn, the Cabarrus Arena offers more meeting, banquet and exhibition options than any other facility in Cabarrus County. Situated in Concord, NC, the Cabarrus Arena & Events Center is in the heart of an area rich with colorful history and a tapestry of both the old and the new. The facility is only moments away from the historic downtown district with its stately antebellum homes and specialty shops, and minutes from the Charlotte Motor Speedway and Concord Mills Mall, the most visited tourist attraction in the state of North Carolina.


In addition, they are the only facility in the area that can offer the first-class service of SMG, the largest public facility management company in the world. The on-site food & beverage service is managed by Savor by SMG and is the exclusive caterer for the Cabarrus Arena. The Executive Chef and his staff have the experience and creativity to satisfy the most discriminating tastes, accommodate special requests and provide impeccable service for cocktail receptions and buffets to tradeshow exhibitor entertaining and large or small sit-down dinners. Beginning with your initial call and following through until the completion of your event, the Cabarrus Arena staff will provide you with professional and courteous attention to detail combined with a pleasant Southern charm.

2013 Facilities & Event Management SuperBook

The Southeast / south Carolina

Florence Civic Center 3300 West Radio Dr., Florence, SC 29501 (843) 679-9417; Fax: (843) 679-9429 •


he SMG-managed Florence Civic Center is the hub for entertainment in northeastern South Carolina. Nestled at the crossroads of Interstates 95 and 20, the facility has grown tremendously in its 20-year existence, resulting in an economic boom and development of the Florence Hospitality District. Once surrounded by merely forest, the venue now centers conveniently within the District, including dozens of national chain hotels, a variety of award-winning restaurants, and Florence’s premier shopping plaza, located just across the street. Visitors to the Florence Civic Center receive the area’s finest amenities and enjoy simplicity in travel as the venue sits just off two major highway arteries and just a few miles from the regional airport. The year 2013 marks the 20th anniversary benchmark for Florence’s premier venue and a bright future for growth and expansion. At the forefront of the region’s entertainment industry, record-selling concerts, conventions and community outreach, the Florence Civic Center is shining as one of the leaders among South Carolina entertainment and convention facilities. Currently the venue is exploring options for future expansions. With an increase in attendance, annual events and rental demand, the time has come to elevate venue potential. Many aspects are under review, including vast meeting space expansion, parking deck installments and an attached hotel, among other improvements.

2013 Facilities & Event Management SuperBook

The Florence Civic Center is eager to better compete nationally for larger conferences and conventions through this potential expansion. There is no better time to begin the upgrade process than now, as the Florence Civic Center celebrates 20 years of success in South Carolina events. The flourishing complex continues to gain momentum while publicizing the 20th anniversary benchmark and its 2013 exciting event lineup. The Center has already introduced several new self-managed exhibitions and is in the midst of producing additional center-managed shows and productions, while balancing an array of rentals and co-promoted engagements. “We have come a long way and are very optimistic on our future outlook,” General Manager Kendall Wall says. “Over the years we’ve hurdled many obstacles, but we’ve always remained focused on our mission to provide excellent service, professional event planning and quality entertainment to the area. We have grown as a facility, as a staff and as a community. Attendance is up, our calendar is stronger than ever and the community response lately is exceptionally positive. Patrons are supporting the venue, and the more support we get the more we’re able to provide. We’re excited about the anniversary year and potential expansions. We have our beloved community to thank for that,” finishes Wall.


The Southeast / NORTH Carolina

Greensboro Coliseum Complex 1921 West Lee Street, Greensboro, NC 27403 (336) 373-7400 •


he Greensboro Coliseum Complex is a multi-building facility designed to serve the citizens of Greensboro and the surrounding area through a broad range of activities, including athletic events, cultural arts, concerts, theater, educational activities and fairs. The Greensboro Coliseum Complex consists of Greensboro Coliseum (with seating capacity over 22,500), 2,400-seat War Memorial Auditorium, 300-seat Odeon Theatre, the 167,000-sq.-ft. Special Events Center that includes three exhibition halls, a 4,500-seat mini-arena and eight meeting rooms, and the 30,000-sq.-ft. Pavilion, located adjacent to the Special Events Center. The Greensboro Coliseum Complex is one of the most actively booked facilities in the country, hosting more than 1,000 events on an annual basis. With its incredible versatility, the Complex has gained worldwide acclaim from promoters, producers, event planners and patrons. 48

The Complex expanded dynamically in 2011 with the addition of four new, unique venues: The ACC Hall of Champions, an 8,100-sq.-ft. museum; the Greensboro Aquatic Center; the White Oak Amphitheatre, an outdoor venue with a seating capacity of over 7,600; and The Terrace, a 12,900-sq.-ft. banquet facility. City leaders recently authorized $24 million in improvements so that Greensboro’s greatest economic generator can continue to thrive. The upgrades include new, upholstered arena seating, widening of the Coliseum’s upper-level concourse, addition of new concession cooking stands and a new, larger, higher-resolution video scoreboard. These changes are critical as the Coliseum Complex, with its incredible versatility, continues to pursue bringing the most prestigious sporting events and biggest names in live entertainment to Greensboro. 2013 Facilities & Event Management SuperBook

As FLORIDA'S FIRST VENUE, we have been delighting audiences from Tampa, Orlando and the entire Central Florida region for over 35 years!



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701 West Lime Street • Lakeland, Florida 33815 • P 863-834-8100 • F 863-834-8101


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The Midwest

Illinois Indiana Iowa Kansas Michigan Minnesota Missouri Nebraska North Dakota Ohio South Dakota Wisconsin


Arie Crown Theater

2301 South Lake Shore Drive, Chicago, IL 60616 (312) 791-6196 Director: Dulcie Gilmore The Arie Crown Theater is located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago. Opened in 1960, the 4,267-seat venue can be curtained to 2,759 seats or 2,052 seats. The proscenium opening is 90 ft. wide by 40 ft. high, with a stage depth of 58.4 ft. Backstage areas include two weather-protected berths on the loading dock adjacent to the stage, nine two-person dressing rooms, two 40-person chorus rooms, one star dressing room, one full-size wardrobe room, and two 50 ft.-by-50 ft. rehearsal rooms. The theater’s catering is offered in conjunction with SAVOR Chicago McCormick Place. McCormick Place/Arie PAGE Crown Theater offers convenient underground parking for all performances. 55 Minnesota

Burnsville Performing Arts Center 12600 Nicollet Avenue, Burnsville, MN 55337 (952) 895-4685; Fax: (952) 895-4688 Executive Director: Brian Luther

Opened in January 2009, the Burnsville PAC features two theaters: a 1,014-seat Proscenium Stage and intimate 150-seat black box. The lobby is two stories tall, all glass; 2,000-sq.-ft. art gallery; multi-purpose room (1,196 sq. ft., divisible into two spaces). Additional space for banquets, special events and receptions. Stage dressing rooms, shared make-up area, separate star dressing room, 630-sq.-ft. green room. Presentations at the Burnsville PAC include cultural events, dramas, comedies, dance and musical acts from local arts organizations and national touring artists. Full-service in-house advertising agency. Part of Minneapolis/St. Paul metro region/Suburban Burnsville – 60,000 PAGE residents, including affluent families and growing boomer population. 57

2013 Facilities & Event Management SuperBook


Adler Theatre/RiverCenter

136 East Third Street, Davenport, IA 52801 (563) 326-8500; Fax: (563) 326-8505 • Executive Director: Rick Palmer, CFE A historic, Art Deco yet also state-of-the-art PAC, the RiverCenter Complex offers 100,000 sq. ft. of meeting, exhibit and event space, 2,411-seat Adler Theatre (renovated 2006); and Great River Hall – seats 3,200 for general admission/2,500 reserved. Mississippi River Hall can host 1,400 general admission/1,100 reserved. Backstage: two production offices, 800-sq.-ft. wardrobe room, eight dressing rooms, two star dressing rooms and soloist room. Facility is key anchor for live entertainment and cultural enrichment in downtown Davenport, serving the greater Quad Cities area and its population base of 400,000. Reach also extends out to a PAGE 75-100 mile radius on both sides of the Mississippi River. 52 indiana

Allen County War Memorial Coliseum

4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502; Fax: (260) 484-1637 General Manager: Randy L. Brown A multi-purpose complex, the tri-state area’s leading sports, entertainment and event venue serves Northeast Indiana, Northwest Ohio and Southern Michigan. With an MSA population of 411,000, Ft. Wayne is the state’s second-largest city, within a day’s drive of 55 million. Seating capacities: End concert-180: 8,843; End Concert-240: 10,006; End Concert-270: 10,297; End Concert-360: 12,045. Hockey/indoor football: 10,495; basketball: 11,083. 24 luxury suites, one super suite, 318 club seats. 148,000 sq. ft. of multi-purpose exhibition space, capable of hosting concerts up to 8,000 seats, as well as basketball and motor-sports PAGE events, with telescopic seating and floor chairs. 19 iowa

Bridge View Center

102 Church St., Ottumwa, IA 52501 (641) 684-7000; Fax: (641) 684-6305 Executive Director: Larry Gawronski Where Great Events Create Lifetime Experiences Fast becoming the premier destination in southeast Iowa for concerts, theatrical events and conventions, The Bridge View Center opened in 2007, nestled on the banks of the Des Moines River. This 92,000-sq.-ft. complex features an Expo Hall (reserved seating – 2,617; festival – 3,000; boxing/mixed martial arts – 1,800; floor events – 1,500), adjoining conference/meeting space (7,000 sq. ft., divisible into five rooms), 655-seat theater and a Grand Lobby (accommodates 2,500). Two star dressing rooms; choir dressing room with lockers and showers; 40 ft.-by-40 ft. studio adjoining theater, accommodatPAGE ing up to 100 persons. Regional MSA 150,000 (75-mile radius). 56 iowa

Clay County Regional Events Center

800 West 18th Street, Spencer, IA 51301-3156 (712) 580-3000; Fax: (712) 580-3003 General Manager: Scott Hallgren Delivering Outstanding Experiences Complex opened in 2003, featuring a 2,664-seat arena; 7,600-sq.-ft. Grand Ballroom, divisible into six individual meeting rooms; and a 24,000-sq.-ft., column-free exhibit hall. Boardroom, event office, dressing rooms, private green room are also available. Seating capacities: full concert – 2,664; wrestling/boxing – 2,700; theater – 2,160; open floor – 1,572; banquet – 1,400 (Exhibit Hall). Grand Ballroom: 750 theater style; 504 rounds; 450+ classroom style. Backstage: green room with private bath and shower; two dressing rooms. Co-promotes events; full marketing services; group sales. Spencer is the regional hub in northwest PAGE Iowa, serving a broad geographic region across NW Iowa/SW Minnesota. 59


The Mid west / IOWA

RiverCenter/ Adler Theatre 136 East Third Street, Davenport, IA 52801 (563) 326-8500; Fax: (563) 326-8505 •


estled along the banks of the Mississippi River, the RiverCenter/Adler Theatre is indeed a “center of exceptional events� in the Midwest. The RiverCenter/Adler Theatre staff takes pride in providing clients with everything they need to ensure an event that meets objectives and exceeds expectations, with personalized event coordination, exclusive catering, show decorating and more. Meeting and event planners find the light and industrial feeling of the RiverCenter immediately appealing. Whether a board meeting for 15 or a convention of 3,000, the RiverCenter/Adler Theatre is ideal for meetings, conventions, consumer shows and an array of special events, offering 100,000 sq. ft. of flexible meeting and event space to meet the needs of any group. Originally an RKO movie theater that opened in 1931, the Adler Theatre boasts seating for 2,400 in a beautiful, historic artdeco style that reopened for live performances in 1986. Recently updated again with an expanded backstage to accommodate bigger shows, other improvements were also made to the sound system and lighting and rigging capabilities, as well as improved heating and cooling. The Adler Theatre perfectly complements the RiverCenter,


providing distinct but separate entities adjacent to each other for multiple-layered functions and meetings. Any event can be enhanced with the use of the Adler Theatre, and conventions, tradeshows, or annual events at both the Adler and the RiverCenter are always accompanied by uncompromising service. The RiverCenter/Adler Theatre is managed by VenuWorks (formerly Compass Facility Management), the third-largest facilities management company in the United States. VenuWorks is well known for its success in providing full management services for arenas, theaters and convention centers, which are primarily under the governance of municipalities, counties, colleges and universities. It also manages food and beverage operations, performs feasibility studies, does consulting work and provides event booking and promotion services.

2013 Facilities & Event Management SuperBook

The Mid west / Indiana

Allen County War Memorial Coliseum 4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502; Fax: (260) 484-1637 •


he Allen County War Memorial Coliseum is one of only a few facilities in the United States to feature two arenas under one roof. The Coliseum Arena has a seating capacity of nearly 13,000 with deluxe suites and club seats, while the 108,000-sq.-ft. Expo Center has a seating capacity of 8,000. Located in northeast Indiana, Fort Wayne is the second-largest city in the state, just a few hours drive from some of the Midwest’s major markets, including Indianapolis, Chicago, Detroit, Cleveland and Cincinnati. The Memorial Coliseum is the perfect central location for staging programs directed to a wide regional audience. The Coliseum’s non-metro location offers affordable and local media, yet more than 55 million people live within a day’s drive. CAPACITIES Arena: The Memorial Coliseum has a total seating capacity of nearly 13,000 for a concert in the round and includes 24 luxury suites, 318 club seats and other state-of-theart amenities, including a center-hung, four-sided LED video scoreboard and nearly 360 degrees of LED ribbon boards. The Arena is home to the ECHL’s Fort Wayne Komets, the NCAA Division I men’s basketball team of Indiana University-Purdue University Fort Wayne (Mastodons), the Mad Ants of the NBA’s D-League and the Fort Wayne Derby Girls. Mini-Arena: A scaled-down arena setup with a customized curtain system is available for more intimate events utilizing up to 4,000 seats. Expo Center: A recent $5 million renovation to this 108,000-sq.-ft. space has dramatically improved lighting, sound and amenities. Flexible telescopic seating configurations can be customized for up to 8,000 guests. The Expo Center can be used in its entirety or in increments of one-third or two-thirds. Ample loading docks and oversized drive-through bays facilitate ease of move-in and move-out. The Expo Center features a 44,000-sq.-ft. lower level that can be used separately or for those events that need more space.

2013 Facilities & Event Management SuperBook

The Memorial Coliseum is the perfect central location for staging programs directed to a wide regional audience. 53

Experiences” Snapshot: The Clay County Regional Events Center, which opened in November 2003 and is managed by VenuWorks, includes an 2,664-seat indiana arena; 7,600-sq.-ft. Grand Ballroom, divisible into 6 individual meeting Ford Center/Victory Theatre rooms, and a 24,000-sq.-ft. 1 SE Martin Luther King Jr. Boulevard, arena/exhibit hall. Boardroom, Event Evansville, IN 47708 Office, Dressing Rooms, private Green (812) 422-8000; Fax: (812) 436-7001 Room are also available. Seating Capacities: Full concert set – Ford Center Executive Director: Scott Schoenike 2,664; Wrestling / Boxing (in the round) – 2,654; set – 2,160; Open floor The region’s center for sports and entertainment is designed to Theater host basketball, hockey, Bullmulti-purpose Riding, Lipizzaner concerts, exhibitions and shows for audiences as largesetas(Circus, 11,000. The facility Stallions) –for 1,572; – 1,400. works with downtown attractions to create a vibrant atmosphere sportsBanquet fans, music lovers Grand Ballroom: Theater style – 750; and conventioneers. Seating capacities: basketball – 9,800; hockey – 9,100; concerts – 10,500 Rounds ––504; Classroom style – 450+ total (9,066 permanent seats and 1,700 floor chairs); half-house 3,500-5,700. Exhibition

the mid west

space: 20,468 sq. ft.; two star dressing rooms, two locker rooms, green room, multi-purpose room; 137 high-definition flat-screen televisions throughout; high-definition video board PAGE with upper and lower displays and ribbon board. 61



Hoyt Sherman Place

1501 Woodland Avenue, Des Moines, IA 50309 (515) 244-0507; Fax: (515) 237-3582 Executive Director: Carol Pollock Originally a grand manor home circa 1877, Hoyt Sherman Place opened as a theater in 1923. A beautiful and acoustically sound performing arts center, it is Central HOYT SHERMAN PLACE Iowa’s only mid-sized live event facility. Recent 1501 $5.5 Woodland million renovation Avenue included updated sound, lighting and technical capabilities. venue hosts 280+ DesYear-round Moines, IA 50266 (515) 237-3582 events annually. Theater – 1,250 fixed seats (38(515) box 244-0507; seats); artFax:galleries date up to 250 for receptions, meetings, etc. Large chorus with bathroom attached; Executive Director: Carol Pollock medium-sized chorus room; three star dressing rooms. Full-service marketing departA grand manor home built ment. The capital of Iowa, Des Moines is visitedSnapshot: by 2.9 million+ each PAGE in 1877 by prominent businessman Hoyt year – 562,000+ within 40-mile radius. 63

Sherman; the structure, managed by VenuWorks, is a world-class performing arts center, located at the cornerstone of indiana Des Moines’ historic Sherman Hill. The Hoyt Sherman Place Theater opened in Morris Performing Arts Center 1923 and is Central Iowa’s only mid211 N. Michigan Street, South Bend, IN 46601 sized (1,251) performing arts venue and (574) 235-9190; (800) 537-6415; Fax: (574) 235-5604 the last remaining historical theater in Des Moines. Since reopening in Executive Director: Dennis J. Andres November, 2003 after a $5.5-million, The Magnificent Morris Has The Hottest Tickets in Town!six-month renovation, including updated and opened technicalascapabiliState-of-the-art PAC ($24.3 million renovation sound, in 2000)lighting originally The ties, this year-round venue has welcomed Palace Theater in 1921 with a design that replicated Italian Renaissance, Spanish over 200,000 patrons. Newly renovated, Revival and Baroque architecture. Seats 2,560.adjacent Backstage areas: dressing for galleries caneight be transformed rooms, two chorus rooms in Lower Level Hair/Wardrobe ft.-by-18 ft.); a a unique sitRoom down(30 dining experience, catering room. Brand-new stage, 45 ft. deep bysocial 103 cocktail ft. wide,party withora a72theater-style ft. fly height and 70 fly lines. Expanded orchestra pit;meeting full Wenger place. symphonic shell; fully

Snapshot: Managed by VenuWorks Food & Beverage: exclusive on-site and opened in the Winter of 2007, the caterer with full-service commercial Fairfield Arts and Convention Center is kitchen; 2 permanent concession stands. a stunning building that is home to the Parking: 750+ spaces on-site; additionStephen Sondheim Center for the alkansas parking throughout Fairgrounds. Performing Arts, two meeting rooms, an executive conference room, and an Marketing: co-promote on events; fullHartman exhibition hall. The theatre is an intimarketing Arena services; group sales. mate space equipped with some of the 8151 Hartman Arena Drive, Wichita/Park City, KS 67147 Demographics: Spencer is the regional most modern theatrical equipment. (316) Fax: (316) 683-2805 hub744-8880; in NW Iowa—serving a broad geoThe meeting rooms and exhibition hall graphic region across NW Iowa / SE are very flexible and can accommodate Executive Director: James Snodgrass Minnesota. Clay County Regional most needs. Events Center serves a market area Opened in 2009, the Hartman Arena serves the WichitaCapacities: Metro Area.Theatre Managed- by 522; Meeting within 75-100+ radius of Spencer. VenuWorks, it is an ideally sized, modernMidwest venue for concerts, sporting events, family shows, Room (each) - 60 banquet, 120 v1 1/13/09 8:26 AM theatre Page See ad on page 43 motorsports and more. Seating capacities: 5,000, football and 60 soccer; 6,500, end-stage style, classroom; Executiveconcerts; 7,000, festival; 3,300, half-house; 1,200, theater. Features an 80Room ft.-by-90 Conference - 20ft.atfloating conference clay county table, 20 additional around perimeter; grid suspended with 30 two-ton motors monitored by load cell system, and a 26,000-sq.-ft. regional events center Exhibition Hallfour - 400 banquet, arena floor. Stage: 40 ft.-by-60 ft. capacity. Up to seven dressing rooms; additional pro-600

moter and production offices; locker rooms. Onsite parking, livestock friendly, easy highway access. Twenty loge boxes with in-seat service, two premium lounges/bars. Full DAKOTA PAGE in-house marketing agency; can promote in-houseNORTH or co-promote. 62 IOWA

ranging of Capacities: 1,251 seats Backsta T Stage Dimensions: Back wall to private T Kansas 24’ ; SR Wall to SL Wall Proscenium dressing is 52’; Proscenium to Front of Pit Cover Sound INTRUST Bank Arena B 8’; Proscenium Height 22’6”; powered 500Proscenium East Waterman, Wichita, KS 67202 80 Width 34’4”. include (316) 440-9000; Fax: (316) ro Dressing Rooms: large440-9199 chorus w/bathmicroph ro room attached; medium sized chorus mixing ALERUS CENTER General A.J. Boleski So room;Manager: 3 star dressing rooms. 1200 South 42nd Street audio-v Grand Forks, ND 58201 in Sound: 2 Stacks of McCauly n-line SR Modern, state-of-the-art, premier Midwest sports/entertainment venue, perfect for all Lightin (701) 792-1200; Fax: (701) 746-6511 C and SL; 12 top and boxes and 4 bottoms; quartz f events – concerts conventions alike. Capacities: center stage (15,000), end stage 12 RIVERCENTER & All QSC Powerlite amplifiers; 1-Alan gramma (10,500), half stage (6,500), basketball (15,000), hockey (13,000); black curtaining system Director of Administration: co ADLER THEATRE and Heath 2200 FOH desk; 2 sm 58; 2 capabili Vione Jordheim includes: house reduction, backdrop and half-house curtains. 20Third suites, 2 party suites, 40 136 East Street L beta sm 57; 4 boom stands; 1 cd player; curtaini Davenport, IA 52801 loge boxes, 222 club seats. Backstage areas – 4 Event Offices, 3 Star Dressing Rooms, Snapshot: Managed by VenuWorks, th 1 3rd octive EQ on the stacks. (563) 326-8500; Fax: (563) 326-8505 Food & 3 full Locker Rooms, Hockey Locker Room, Officials Locker Room, Treatment Room, Alerus Center, built in 2001, is the D Lighting: 288 channels of etc sensor stands, region’s premier, full service Promoter Room, Press/Interview Room, and Pre-Function Room. Wichita is theentertainlargest E dimming; 1 obsession 2 w/2 monitors 20 beer ment and event center and cityand in Kansas with16-19 a population seatExecutive of Sedgwick County, fa Director: Rick Palmer, CFE keyboards; degree of S4372,186, Lekos county stands; PAGE features nearest large cities Denver,S4Kansas City,both arena and a convention 22 Fo (on stage); 12-26–degree LekosCity, (on Oklahoma exclusiv center.“The The Center Alerus Center With ItArena All” was pe stage); 11-36 degree S4 Lekos (on designed to serve as a multi-purpose, Snapshot: Managed by VenuWorks, Parking R stage); 11-19 degree S4 Barrels (on illinois versatile facility capable of quick the classic, 2,411-seat Adler Theatre is Market a sio stage); 48-S4 par 64 (on stage); 8-S4 12 conversions while maintaining the departm historic, art-deco yet also state-of-the-art circuit mutipar strips (on stage); 24-15 A i wireless Center integrity of the “entertainment experiPAC originally built in 1931 and most Demog to 30 degree S4 zooms (FOH); 12-19 Se ence”. Seating Capacities: Total – 1201 River Drive, Moline, IL 61265 recently renovated in 2006. The Adler ispeopleT Degree S4 Lekos (box booms HR and 21,389; Arena Set End Stage: 11,029; (309) 764-2001 part of the RiverCenter Complex, HL); 2- Lycian 1272 Starklite II. See adon Round: 12, 914; Half-House: 8,245; which features more than 100,000 Audience Amenities: 28 Box Seats. Standard Theater: 2,619. M Executive Director: Scott Mullen square feet of meeting, exhibit and event m Marketing: in-house marking services; Staging: The stage right portable stage space. The RiverCenter includes the Theco-promotions. i wireless Center is a 12,000-seat arena that has hosted topHall, artists and touring actsx capacity allows a maximum stage ofa64’W Great featuring seating Pa including The Eagles, Justin Bieber, Carrie Underwood, Soleil, Disney On include Ice. and 52’DCirque x 4’3,200 todu 6’ for H. general Accessories of admissions pa Managed by Venuworks. Capacities: 12,000 seat center stage; 11,500 end-stage; multiple lower-bowl theater an accessible ramp, stairs, guardrails, 2,500 reserved seats and and the Mississippi fo See ad on page 44 capacities that range from 3,000-6,000; 10,700 forand basketball; 9,500 forcan hockey skirting. The standard mixand stage River and Hall, which host 1,400isfor pa a 12’W x 24’D platform with1,100 heights indoor football. Seven dressing rooms including four team rooms, training room, three general admission and reserved. 2, production offices, and VIP promoter office. Also featuresStaging: a 450-sq.-ft. teamfrom store,the Premium ne 40’ deep plaster line Seating area and VIP Lounge, and 20 luxury suites. Parking: 937back onsite and80’ 300wide, parking Se to the wall, 38’ stage left

ramp spaces with an additional 1,000 spaces offsite nearby. Full-service marketlocated between Chicago, St. Louis, Facilities SuperBook 2009 ing and public relations department. Centrally The Midwest Indianapolis, Minneapolis and Omaha. SOUTH DAKOTA

updated utilities and HVAC system. One million within 40-minute drive; venue hosts 125+ events per year, attracting 156,000+.



Paramount Theatre/ U.S. Cellular Center

370 First Avenue NE, Cedar Rapids, IA 52401 (319) 398-5211; Fax: (319) 362-2102 Executive Director: Gene Felling The Paramount Theatre/U.S. Cellular Center is undergoing extensive renovations and will reopen in late Spring 2013. The arena will have an additional seating capacity, new concourses, seats, dressing rooms and rigging grid. The Paramount Theatre is being fully restored to its original 1927 condition. The theater will have a professional line array house sound system. End-stage reserved 360 capacity will be 7,700; GA festival capacity will be 9,000; Paramount Theatre – 1,650. A convention center is being built adjacent to the arena and will also open in 2013. PAGE 65 Population: 250,000 within an hour’s drive.


lig co Fo in ar ki M to ev av D de Tr po 62


South Dakota

Rushmore Plaza Civic Center

444 Mount Rushmore Road North, Rapid City, SD 57701 (605) 394-4115/(800) GOT-MINE; Fax: (605) 394-4119 GOTMINE.COM General Manager: Brian Maliske Truly the Center of It All South Dakota’s premier full-service performance, exhibition, convention and event complex. Entertainment promoters, professional sports teams and business executives have all disRUSHMORE PLAZA covered that the Civic Center can meet their needsCIVIC with professional service and competiCENTER Mt.1,741-seat Rushmore Rd. tive pricing. The Complex features a 10,000+-seat 444 arena, FineN.Arts Theatre, and City, SD 57701 two large Convention Halls with 12 variously sizedRapid meeting rooms. New (2008) Ice Arena (605) 394-4115 or (800)-GOTMINE – 28,000 sq. ft. convention space; 5,127 seats – hockey; 7,450 seats – concerts. Arena has Fax: (605) 394-4119 two star dressing rooms, five locker/dressing rooms; theater has two chorus rooms, Sales and Marketing Manager: PAGE four dressing rooms. C3 Steve Montgomery

The Center of It All

2013 Facilities & Event Management SuperBook Snapshot: Rushmore Plaza Civic Center is South Dakota’s premier fullservice performance, exhibition, con-

Exhibit Capaci entertai seating: with sea tures 34 space); Center’ up to 1, Backsta dressing locker/d floor; F rooms a Food & club res ple port Audien Suites, Parking

The Arie Crown Theater Classic Features, Modern Amenities

Whether you are planning a concert, theatrical event or meeting, Chicago's Arie Crown Theater is here to help you make your upcoming show a success. The Arie Crown Theater is a handsome, 4,249-seat proscenium arch theatre located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago. It features one of the largest and most adaptable stages in the Midwest, able to accommodate events in scale from a single lecturer to Grand Opera. It is accessible via a wide variety of public transportation methods and ample parking is available. The proscenium opening is 90 feet wide by 40 feet high, with a stage depth of over 58 feet, featuring an ample orchestra pit. The Arie Crown Theater is equipped with excellent lighting and sound systems. The spacious backstage area provides generous storage for scenery and props and oers two weather-protected berths on the loading dock adjacent to the stage. Abundant cast and crew areas can be found backstage, with ten principle dressing rooms two large chorus dressing rooms, tech rooms, special storage areas and a generously proportioned "Green Room" for VIP and performers' use. In addition, the Theater has two large, strategically located rehearsal rooms that are equipped with mirrored walls, wood ooring, and dance barres. For Booking Information, please visit us at, or call Dulcie Gilmore at (312) 791-6196. R








the mid west minnesota


The Sanford Center

Show Me Center

1111 Event Center Drive NE, Bemidji, MN 56601 (218) 441-4000; Fax: (218) 441-4099 Executive Director: Roger Swanson

1333 North Sprigg Street, Cape Girardeau, MO 63701 (573) 651-2297 Facility Director: William Gorman

Located on beautiful Lake Bemidji, managed by VenuWorks, The Sanford Center is northern Minnesota’s premier venue for sporting events, concerts and family shows, and offers high-tech meeting and ballroom space for conventions and conferences. Seating: 4,000 hockey, 5,500 for end-stage concerts. Exhibition space: 10,000-sq.-ft. ballroom (divisible three ways), 24,000-sq.-ft. arena/tradeshow floor; four breakout meeting rooms, pre/post reception area. Industry standard portable arena concert staging with risers. Two star dressing rooms, green room, meeting room, four locker rooms, production office. Twenty-five suites, 200+ club seats, state-of-the-art press box; in-house PAGE marketing department; 200,000+ residents within 75-mile radius of Bemidji. 21

The Show Me Center, a multipurpose facility located on the campus of Southeast Missouri State University, annually hosts 160 arena events. Consisting of a 7,200-seat arena, three concourses and six meeting rooms, the Show Me Center was designed with flexibility in mind. Seating capacities: west end-stage, 7,239 including 900 floor seats with a 60 ft. stage; south end-stage, 3,998; center stage, 7,468; basketball, 7,268; curtaining system allows for 700-7,468 seating range. StageRight staging 4 ft.-by-8 ft. decks to a maximum of 80 ft.-by-40 in., 4 ft.-6 ft. high in increments of 2 ins. Backstage areas: two large locker rooms, one large dressing room, two star dressing rooms, two production PAGE rooms. Seven self-operated concession stands. More than 3,000 parking spaces. 66

south dakota

Swiftel Center

824 32nd Avenue, Brookings, SD 57006 (605) 692-7539; Fax: (605) 697-6393 Executive Director: Tom Richter Treat yourself to Midwest Hospitality at its best A multi-purpose facility: configurations range from 4,300 basketball, 5,600 end-stage concert (reserved), 7,000 end-stage concert (festival). 15,000 sq. ft. of banquet space, divisible into four rooms. Six dressing rooms. Full-service in-house catering and concessions. StageRight stage – 40 ft.-by-60 ft., adjustable height from 4 ft. to 6 ft. House sound system is a BOSE Quality System, center-hung powered by Crown Amplification throughout the facility. Full rigging grid and Daktronics Galaxy Message Center. In-house marketing department is full-service agency, specializing in creating customized marketing campaigns for events. The Center serves PAGE the tri-state region – South Dakota, Minnesota, Iowa. 67 Kansas


Topeka Performing Arts Center

214 SE 8th Avenue, Topeka, KS 66603 (785) 234-2787; Fax: (785) 234-2307 Executive Director: Jan Zarr Entertaining, Enriching & Educating through the Arts State-of-the-art facility accommodates all events and functions – theater, dance, musical concerts as well as meetings, banquets and special events. Seating capacity – 2,546; main floor seats 1,168. TPAC also has a 2,000-sq.-ft. black box theater that seats 120. Exhibition space: 6,500-sq.-ft., carpeted banquet facility, as well as a 1,000-sq.-ft. foyer. Both areas can and have been used as exhibition space. Backstage areas: 1,975-sq.-ft. dance studio; 800-sq.-ft. green room; a 1,260-sq.-ft. room and two 600-sq.-ft. rooms available. Market – Topeka MSA PAGE (five counties) – 233,870; in-house marketing department. 68 wisconsin

United Wireless Arena

U.S. Cellular Arena

State-of-the-art, $40.3 million arena opened in 2011 featuring a U-shaped seating bowl, 4,000 fixed seats, 5,200+ for concerts and other events (half-house: 1,800 with curtaining system). 12 suites plus 12 Club Seating sections; in-suite catering available; VIP level includes a walk-out balcony, tables and seating, large plasma TVs, lounge furniture and fully stocked and serviced bar. Backstage areas: four team locker rooms, two green rooms. Arena floor: 20,000-sq.-ft. exhibition/conference space; 6,700 sq. ft. in attached Magouirk Conference Center. Kansas has a population of three million; venue also draws from Oklahoma and Colorado PAGE markets. In-house marketing staff. 69

Opened in 1950, this major (12,700 capacity) sports and entertainment venue is home to decades of sports legend, rock & roll history and a variety of other events; $16+ million in improvements since 1998 keep it technologically state-of-the art while retaining its legendary intensity and audience friendliness. Exhibition space: 24,000-sq.-ft. main floor/plus concourse. Backstage: 120 ft.-by-24 ft. media/catering room; two star dressing rooms; two team rooms; two chorus rooms; green room; traveling production office. Market: Milwaukee metro – 1.7 million people, extended market 4 million+ including Madison, Sheboygan and other outlying cities; PAGE Chicago metro area only 45 minutes away. C4

4100 Comanche Street, P.O. Box 1516 Dodge City, KS 67801 (620) 371-7390; Fax: (620) 371-7393 Executive Director: Ralph Nall


U.S. Cellular Center/ Paramount Theatre

370 First Avenue NE, Cedar Rapids, IA 52401 (319) 398-5211; Fax: (319) 362-2102 Executive Director: Gene Felling The U.S. Cellular Center/Paramount Theatre is undergoing extensive renovations and will reopen in late Spring 2013. The arena will have an additional seating capacity, new concourses, seats, dressing rooms and rigging grid. The Paramount Theatre is being fully restored to its original 1927 condition. The theater will have a professional line array house sound system. End-stage reserved 360 capacity will be 7,700; GA festival capacity will be 9,000; Paramount Theatre – 1,650. A convention center is being built adjacent to the arena and will also open in 2013. PAGE 72 Population: 250,000 within an hour’s drive.


400 West Kilbourn Avenue, Milwaukee WI 43203 (414) 908-6001; Fax: (414) 908-6010 Director of Sports & Entertainment Sales: Tony Dynicki


Wright State University’s Nutter Center

3640 Colonel Glenn Highway, Dayton, OH 45435 (937) 775-3498; Fax: (937) 775-2060 Executive Director: Jim Brown, CFE Southwest Ohio’s premier sports and entertainment complex. Market Population: 1.7 million; within a one-day drive of 60 percent of the U.S. population; 20,000+ college students in area. Capacities: 11,500 – in-the-round/end-stage; 2,000-7,500 – half-house; 9,500 – basketball. 70-ft. curtain and truss system. Total available flat space: 85,000 sq. ft. (main arena floor – 28,000 sq. ft.). Eight dressing rooms and production room. StageRight stage – 32 in.-by-8 ft. decks; 60 ft.-by-40 ft. stage with 12 ft.-by-24 ft. wings; adjustable height from 48 in. to 84 in. Ovations is the exclusive F&B provider; PAGE seven permanent stands. 4

2013 Facilities & Event Management SuperBook

the mid west / indiana

Ford Center 1 Southeast Martin Luther King Jr. Boulevard, Evansville, IN 47708 (812) 422-1515 •

Victory Theatre

600 Main Street, Evansville, IN 47708

(812) 435-6287 •


pened in November 2011, Ford Center is a multipurpose, 11,000-seat arena and the region’s center for sports and entertainment. Managed by VenuWorks, the 290,000-sq.-ft. facility is home to the NCAA Division I University of Evansville Aces men’s and women’s basketball and the Central Hockey League Evansville IceMen. The arena floor has over 20,000 sq. ft. of usable space and can be modified for basketball, hockey, concerts, conventions, rodeos, expos and a variety of other events. Premium seating includes 16 20-person suites, one 40-person suite, two eight-person mini suites, two 10-person mini suites and 95 main concourse loge seats. Among the events Ford Center has hosted are Bob Seger, Hadi Shrine Circus, TransSiberian Orchestra, Monster Jam and WWE Supershow. The historic Victory Theatre is the home of the Evansville Philharmonic Orchestra and hosts a variety of entertainment in an intimate, comfortable atmosphere, with recent performers including Ron White, Greg Allman, BB King, Pop Evil and “Weird Al” Yankovic. The 1,950-seat theater offers a 42 ft.-by-46 ft. wide stage with 24 ft. of off-stage wing space and a 30-ft.-tall grid. Amenities include fifth-floor banquet rooms with capacities of 180


and 80, three bar locations in the lobbies, and two star dressing rooms and four support dressing rooms all with their own private showers and restrooms. Since assuming management in October, VenuWorks has made investments in Wifi services, credit card machines, ATMs, LED message boards, and implemented branding campaigns. In addition, the theater’s first annual Summer Country Nights concert series is bringing in up-and-coming acts to give the community a chance to enjoy great music at a very affordable price. According to NS2 Talent Buyer Brian Penix, “We enjoy doing shows at the Victory Theatre in Evansville. It’s easy to sell tickets and make money there. The venue is beautiful and the VenuWorks staff is great to work with. But the most important thing they do is make the show enjoyable for the fans.”

2013 Facilities & Event Management SuperBook


Our staff is committed to providing the

Ford Center is a beautiful, exciting,

highest standard of service and to

multi-purpose 11,000-seat arena and

ensure the best possible experience

is the region’s center for sports and

during each event.

entertainment. The 290,000 square


foot facility is home of the NCAA


Division I University of Evansville Aces

arenas and convention centers. In

Men’s and Women’s basketball and the

addition to its facility management

ECHL Evansville IceMen. The arena

service, VenuWorks manages food and

floor has over 20,000 square feet of

beverage and operations, as well as

usable space and can be modified for



consulting work and provides event



conventions, rodeos, expos and a


Ford Center is

VenuWorks, service








booking and promotion services.

variety of other events.

FOR BOOKING INFORMATION CONTACT: Scott Schoenike 812.436.7151 fordcenterevansville


THE MID WEST / indiana


Designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival and Baroque.

211 North Michigan Street, South Bend, IN 46601 (574) 235-9190; (800) 537-6415; Fax: (574) 235-5604


he MORRIS originally opened as The Palace Theater in November, 1921. The building was designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival and Baroque. Architect J.S. Aroner of Chicago hoped that a trip through the theater would make patrons feel like they had just made a trip through Europe. The opulent interior décor was designed by Marshall Fields of Chicago. Patrons of the Palace enjoyed a magnificent ballroom and a theater that boasted the largest stage in the state and luxuries of the time such as a supervised nursery, a sitting room for women complete with an attendant, and a smoking room for men. In August of 1959, with the advent of television causing low attendance records, the theater was almost demolished. Mrs. Morris purchased the theater for an undisclosed sum and sold it for $1 to the city, which then renamed it the Morris Civic Auditorium in her honor. The MORRIS in February 2000 completed extensive $24.3 million renovation (soft and hard dollars) and was renamed THE MORRIS PERFORMING ARTS CENTER. The MORRIS reopened boasting upgraded technical equipment, enlarged performance and backstage spaces, as well as a completely restored interior. The MORRIS CENTER offers the best of the old and new, a combination of opulent decor and rich history with upgraded technical equipment and expanded space. The MORRIS CENTER now hosts over 125 events per year including pops concerts, national Broadway tours, dance, symphony, comedians, rock concerts and ballroom events. The MORRIS CENTER welcomes over 156,000 guests yearly and has an economic impact of $5.9 million on the City of South Bend. The MORRIS is the best-kept “touring” secret in the Midwest: a low-cost showcase for rehearsals and early performances of a tour. In 2003, the MORRIS Bistro Restaurant opened on the lower level as “The place to go before the show.” Seats up 100, available for private parties.


2013 Facilities & Event Management SuperBook

Cedar Rapids

• $35 Million renovation ovation opened in November of 2012 • Completely renovated and restored to 1920’s glory

Paramount Theatre

• State of the art rigging systems, lighting, video & EV X-Array speaker system • Expanded stage, orchestra pit and reception spaces


THE MID WEST / Missouri

Show Me Center 1333 North Sprigg Street Cape Girardeau, MO 63701 (573) 651-2297; (573) 651-5054


he Show Me Center, a multipurpose facility located on the campus of Southeast Missouri State University, opened in 1987 and annually hosts 160 arena events. Consisting of a 7,200-seat arena, three concourses and six meeting rooms, the Show Me Center was designed with flexibility in mind. It is the home court for the Southeast Missouri State University Redhawks NCAA Division I men and women’s basketball teams. Many of the best-known names in the music industry have appeared at the Show Me Center, which serves as an entertainment hub and meeting place for Southeast Missouri, Southern Illinois, Western Kentucky and Southeast Missouri State University. Seating capacities: west end-stage, 7,239 including 900 floor seats with a 60 ft.-by-40 ft. stage; south end-stage, 3,998; center stage, 7,468; basketball, 7,268; curtaining system allows for 7007,468 seating range. StageRight staging 4 ft.-by-8 ft. decks to a maximum of 80 ft.-by-40 in., 4 ft.-6 ft. high in increments of 2 ins. Backstage areas: two large locker rooms, one large dressing


room, two star dressing rooms, all equipped with showers and bathrooms; two production rooms. Seven self-operated concession stands; catering services offering a full menu with dietary specific options. The Show Me Center is a full-service Tickets West facility, with in-house ticket office, online ticketing and charge by phone. The facility offers a wide array of advertising and marketing services, including media placements and buys and event sponsorship acquisition. The Show Me Center has an active social media presence and an in-house fan email list of over 16,000 and growing.

2013 Facilities & Event Management SuperBook

The Facilities Media Group Essential Industry Tools

Bringing Venues to the Meeting & Events Market Since 1988

THE MID WEST / wisconsin


400 West Kilbourn Avenue, Milwaukee, WI 53203

(414) 908-6000; (414) 908-6001 • Fax: (414) 908-6010 • •


he U.S. Cellular Arena is located in downtown Milwaukee across the street from the Wisconsin Center convention facility and attached to the 4,100-seat Milwaukee Theatre. The buildings are close to hotels, dining and nightlife, and easily accessible. History The U.S. Cellular Arena opened in 1950 as the Milwaukee Arena, and was later famous as “MECCA,” home to a vibrant Robert Indianadesigned basketball floor, champion teams and a raucous reputation. Comprehensive improvements since 1997 helped land the U.S. Cellular Corp. wireless firm as a title sponsor in 2000. The building is now home to the 2012 (and four time) champion Milwaukee Wave indoor soccer team (MISL), the 2012 Horizon League Champion University of Wisconsin- Milwaukee Panthers men’s basketball team and the Brewcity Bruisers roller derby league, and hosts a wide range of entertainment events and other assemblies. The U.S. Cellular Arena’s connected sister facility, The Milwaukee Theatre, features 21stcentury theater design and technology in a creative and architecturally spectacular “adaptive re-use” of the historic Milwaukee Auditorium that created a hard-working but elegant 4,100-seat “destination” theater within the shell of the old building. Capacities The arena’s maximum capacity is 12,700. Boxing/wrestling events can seat up to 12,200; basketball capacity is 11,366, and soccer/hockey capacity is 9,556. “Open floor” events use the 8,910 permanent seats, and concerts with an end stage and 180-degree sightlines can seat 8,697. Smaller theater and arena configurations are possible using curtains to mask off one end or the upper parquet. The 24,000-sq.-ft. floor can accommodate schoolroom setups for 1,000, banquets of 1,800 diners at five-foot rounds or 155 10 ft.-by-10 ft. exhibit booths. Markets The U.S. Cellular Arena is the only venue of its size serving the diverse Milwaukee metropolitan market of 1.7 million people. Some four million people live within an hour’s drive, including residents of Chicago’s most affluent suburbs. The contiguous complex of the U.S. Cellular Arena and The Milwaukee Theatre offers an outstanding setting for indoor, multi-stage “festival” events, and their proximity

2013 Facilities & Event Management SuperBook

The arena’s brawny ceiling can support 450,000 pounds of hanging gear.

to the Wisconsin Center makes the campus as a whole an excellent convention destination. Box Office/Ticketing The U.S. Cellular Arena and the attached Milwaukee Theatre are Ticketmaster venues for remote, phone and online ticket sales. Group, Internet and fan club pre-sale arrangements may be made through the Box Office Manager. Lighting, Sound & Staging The arena’s brawny ceiling can support 450,000 pounds of hanging gear—enough to suspend a tour motorcade of five loaded 18 wheelers and a five-ton merchandise truck! Rigging points on its main steel bays are rated to 8,000 pounds each, and secondary rigging points support 4,000 pounds each. Recent upgrades include the installation of six 600 Amp power sources, new sports and flood lighting, new scoreboards, house sound and video systems, a built-tosuit portable stage, and ice-making equipment. Food & Beverage Service Levy Restaurants, the exclusive catering and concessions provider in the U.S. Cellular Arena, Milwaukee Theatre and Wisconsin Center, has forged unique local partnerships that contribute to a growing reputation for superior service and product. Sales: (414) 908-6092 ADA Ticketing: (414) 9086035 Box Office Fax: (414) 9086011 Rent: Call for rates Tax: 5.6% state/local sales tax; 5.85% for food & beverage Merchandising: Five Star Marketing Dressing rooms: Two star, Four team/chorus Co-promotes: Yes Parking: 276 spaces on-site; 14,000 in a four-block radius

Maximum capacity: 12,700 Permanent seats: 8,910 End concert—120-degree sightlines: 7,910 End concert—180-degree sightlines: 8,509 End concert—270-degree sightlines: 9,858 End concert—360-degree sightlines: 11,466 Concert in the round: 11,848 Open floor: 8,910 Basketball: 11,119 Soccer/hockey: 9,600 Boxing/wrestling: 12,146 Ice show w/end stage: 6,689



The West

Alaska Arizona California Colorado Hawai’i Idaho Montana Nevada ALASKA New Mexico Oklahoma ARIZONA OregonCALIFORNIA Texas Utah COLORADO Washington HAWAII Wyoming IDAHO MONTANA Beaumont Civic Center Complex 701 Main Street, Beaumont, TX 77701 NEVADA (409) 838-3435 / (800) 782-3081 Fax: (409) 838-3715 NEW MEXICO Director: Claudie D. Hawkins Conveniently located on IH-10 between Houston and New Orleans, this multiOKLAHOMA purpose facility is the ideal spot for concerts, conventions, exhibitions, banquets and other events. Seating capacity: 6,500 (concerts and other live events); meeting/exhibition space: 30,000 sq. ft. on ground additional 12,000 sq. ft. on upper level. Olevel; REGON Banquet seating: 2,000; backstage – four dressing rooms; five adjoining meeting rooms. New StageRight system makes stage up to 80 ft. by 40 ft. in heights from 3-5 ft. SMSA market size of over T 350,000 people includes a strong country EXAS audience as well as a large urban audience. UTAH Bellco Theatre 700 14th Street, Denver, CO 80202 WASHINGTON (303) 228-8061 WYOMING Director of Sales and Marketing: Rich Carollo


with Shower; Large Training Room; Private Club. Staging: 60 x 40 ft. stage; 16 x 16 ft. American Airlines Center sound wings; Height adjustment 4 – 6 2500 Victory Avenue, Dallas, TX 75219 ft. 4 Sets of stage stairs available. (214) 222-3687 Sound: state-of-the-art Panaray Loudspeaker System designed and Assistant VP, Event Development:
Ken Kuhl installed by Bose. XenontoSuper Trouper folOpened in July 2001, the American AirlinesLighting: Center is4home the Dallas
Stars low spotlights; Arena venue Lighting Touchand Dallas Mavericks and is one of the
premier entertainment in the MCP Operator Program; 160 South.
It accommodates 20,000 concert fansplate or 18,532 hockey fans and comprisIDAHO CENTER Arena down lights; 102 Event Center’s (TV es 16114 five concourses and 142 luxury suites and rooms. American Airlines Idaho Center Blvd. Suite 2 Lights); Full dimmer rack around seating bowl features a retractable seatingperimeter system reducing the conversion Nampa, ID 83687 of arena. (208) 468-1000;hockey Fax: (208) time between and442-3312 basketball floor configurations. In 2009, the Center Food & video Beverage: onsite catering by installed the first and largest 1080 high-definition replay system in an Thomas Cuisine Management; 4 permaGeneral Manager: Craig Baltzer NBA or NHL venue. nent concession stands; 6 portable conPAGE 15 Crossroads of the Northwest cession stands; total of 67 points of sale. Snapshot: The Idaho Center, at the Parking: 4,000 parking spaces; passenCrossroads of the Northwest, is one of ger Club Cartsshuttle patrons from arizona the most versatile and accessible facilities parking lot to arena doors. of its kind in the West. Whether it’s a ASU Gammage Wells Fargo Arena Marketing: Marketing Department; Sporting Event, Concert, Theatrical value-added marketing includes: listings 600Production, East Veterans Way, Tempe, AZ 85281 Equestrian Event, in Idaho Statesman, Idaho Press Tribune, (480) 965-5062Trade Show, or Conference, Convention, event listing on LED screens in all of the audience experience at the Idaho our ICtickets outlets, event listing on Director of isOperations: Center first class.Terri TheCranmer Idaho Center is 8 LED screens in Arena, event listing centrally located between Seattle, Located on Arizona State University’s Tempe Campus, Wells Fargo Arena home in Schedule of Events that is is mailed Portland, Reno, and Salt Lake City. out as to all ticket buyers, e-blast to a variety of Sun Devil sporting events as well concerts and shows, andoption, is one Maximum Arena Capacity - 14,000-seat event on basketball Idaho Center andserves ICtickets of Seating: the nation’s top collegiate arenas. The arena the 13,000; Full House 270 (0) - 11,016; web pages. Phoenix Valley, with a population of three million. It offers more than 8,000 parking 180 (0) - 9,581; Half House - 6,480; spaces and- is2,430. located two blocks from two light rail stations, and two blocks from Theater a bus transportation center. Wells Fargo Arena recently added a multimillion-dollar Backstage Areas: 4 Dressing/Locker center-court hung video scoreboard, along with four 8 ft.-by-12 ft. video screens. Rooms; Press Facilities available; 2 proTheduction venueoffices; also features an in-house marketing department. Office/Dressing Room PAGE texas





Come Take a Peak! The Wells Fargo Theatre was re-named Bellco Theatre in December of 2012. The hightech, 5,096-seat venue can be divided three ways or cut down to 3,700 seats with curtain system. Stage dimensions: width 100 ft., depth 48 ft. 11 in., height 34 ft. 6 in. Furthest seat from stage only 150 feet away. Backstage areas include green room, three star dressing rooms, four multipurpose rooms, office/catering area. Theatre offers Web site/social media promotion, email marketing, newsletter placement and more. Parking: 1,000 onsite spaces and right off RTD Light rail train station. With a population of 594,740, Denver is the PAGE largest city within a 600-mile radius and is the cultural, shopping and entertainment 31 capital of the region.

2013 Facilities & Event Management SuperBook


BeauMoNt CiViC CeNter

julie rogers theatre

Profitable Events Start Here.

Select from the spacious Beaumont Civic Center, opulent Julie Rogers Theatre, or historic Jefferson Theatre

jeffersoN theatre

Beaumont Civic Center Complex

409-833-3435 | 800-782-3081

The west / texas the Cotton Bowl Stadium is the centerpiece of Fair Park, an urban oasis renowned for its collection of art deco buildings

Cotton Bowl

3750 Cotton Bowl Circle, Dallas, TX 75210 • (214) 939-2222/(214) 670-8400 •


raced with a multi-million dollar renovation that added amenities and expanded capacity, the Cotton Bowl Stadium is the centerpiece of Fair Park, an urban oasis renowned for its collection of art deco buildings and located just two miles east of downtown Dallas. The stadium hosts up to 92,200 spectators for college football and 88,210 for international soccer; 336 Club Seats are available. The Cotton Bowl features state-of-the-art AV technology, including a Sportsound® sound system and a Daktronics ProStar® LED VideoPlus HD 57 ft. high-by-83 ft. wide video display. Backstage areas include two team 76

dressing rooms, two coaches dressing rooms and a 5,000-sq.-ft. Media Center that includes a 2,600-sq.-ft. conference room. Thirty-six concession stands are onsite, and there is a VIP Club with a separate elevator entrance, bars and dining area. With 13,000 parking spaces and two Dallas Area Rapid Transit (DART) light rail stops at Fair Park, the Cotton Bowl is well prepared for a large influx of patrons. The stadium has a long history of hosting college football and World Cup soccer, as well festivals such as the 2012 Diwali Mela Festival and 2012 Univision H2O Music Festival 2013 Facilities & Event Management SuperBook





Sportsound® Sound System • 36 Concessions • Tifway 419 Grass Field 336 Club Seats • 92,163 Seating Capacity • Parking for 13,000 Vehicles Daktronics ProStar® LED Video & HD Jumbotron 57’ H x 83’ W Accessible from Dallas Area Rapid Transit (DART) Light Rail Stations 5,000-Square Feet Multi-Purpose Media Center with Conference Room SPORTING EVENTS • CONCERTS • BUSINESS OUTINGS • TRADE SHOWS • CONFERENCES CONVENTIONS • COMPANY MEETINGS • CONSUMER EVENTS • SOCIAL EVENTS • GALAS


Cotton Bowl Stadium 3809 Grand Ave. • Dallas, Texas 75210 214-670-8400 or 214-939-2222 • •

The West Texas


Chesapeake Energy Arena

Cotton Bowl Stadium/Fair Park

Attracts more than one million guests per year, conveniently located near the junction of I-40 and I-35 in downtown Oklahoma City, a metro area with a 1.2 million+ population. Seating capacities: 4,000-18,000. Concert (center stage) – 17,932; concert (endstage) – 16,698; concert (theater) – 3,736; basketball – 17,404. Arena floor – 34,074 sq. ft. Backstage – four dressing rooms, three locker rooms, two production offices, press lounge and green room with 906-sq.-ft. lobby and a 1,576-sq.-ft. pub. Recently renovated main concourse; 36 suites, two lounge areas, seven bunker suites, two VIP dining areas. Full-service, award-winning marketing staff.

The Cotton Bowl Stadium is the centerpiece of Fair Park and hosts up to 92,200 spectators for college football and 88,210 for international soccer; 336 Club Seats are available. The facility features a Sportsound® sound system and a Daktronics ProStar® LED VideoPlus HD 57 ft. high-by-83 ft. wide video display. Backstage areas include two team dressing rooms, two coaches dressing rooms and a 5,000-sq.-ft. Media Center that houses a 2,600-sq.-ft. conference room. Thirty-six concession stands are onsite. Surrounded by 13,000 parking spaces and two Dallas Area Rapid Transit (DART) light rail stops at Fair Park.

3750 Cotton Bowl Circle, Dallas, TX 75210 (214) 939-2222; (214) 670-8400 Manager: Roland Rainey

100 West Reno, Oklahoma City, OK 73102 (405) 602-8700; Fax: (405) 602-8505 General Manager: Gary Desjardins



Grand Canyon University Arena

3300 West Camelback Road, Phoenix, AZ 85017 (602) 639-8099; Fax: (877) 532-3962 Sr. VP of Campus Development & Arena Manager: Bob Machen Entertainment with a Purpose Newly opened Grand Canyon University Arena seats 5,500 seats for concerts, 4,600 for basketball; wall-to-wall curtaining system makes half-house configuration very intimate. Four star dressing rooms with bathrooms; four large locker rooms; green room located adjacent to dressing rooms; additional room on concourse level for crew meals; additional space on the concourse level backstage for VIP parties, meet & greets, etc. In-house marketing department. Phoenix MSA (4.2 million) as well as 4,300 students on campus. PAGE 79 Four concession stands concourse level, one in lobby; catering by Sodexo. oklahoma



Laredo Energy Arena

6700 Arena Boulevard, Laredo, TX 78041 (956) 791-9192; Fax: (956) 523-7777 General Manager: Roy A. Medina Hot Days . . . Hotter Nights First class, state-of-the-art multi-purpose, 178,000-sq.-ft., SMG-managed facility in the second fastest-growing city in the U.S. Seats 10,000 with 14 luxury suites, six meeting rooms and a private club; end-stage – 9,622; 3/4 house – 6,780; half-house – 4,144; ice hockey – 8,065; basketball – 8,665; 32,000 sq. ft. of continuous open floor space (largest indoor convention space in South Texas). Gateway City – the largest, most efficient port of entry on the U.S./Mexico border. Home to 220,000, Nuevo Laredo, across the border, boasts 700,000 citizens. Only facility of its PAGE size within two-hour radius, a market totaling 6,500,000. 80 washington

Lloyd Noble Center

Toyota Center

Multi-purpose facility serving University of Oklahoma and surrounding community, Lloyd Noble Center is 20 minutes from downtown Oklahoma City, with one million+ within an 80-mile radius. Capacities (including floor seating): in-the-round – 11,205; full arena – 8,519; expanded theater – 4,516; theater – 2,848. Six locker rooms; 850-sq.-ft. catering/ media room; 1,140-sq.-ft. Media Work Room. House stage – 40 ft.-by-60 ft.-by-40 in. Stage area ranges from 48 sq. ft. to 2,400 sq. ft., made up of 8 ft.-by-4 ft. sections whose configuration can be customized for each performance. 12 fixed concession stands operated by OU concessions. State-of-the-art retractable center-hung scoreboard and PAGE sound system features four high-definition video boards and four video-boards. 13

Formerly known as the Tri-Cities Coliseum, this 7,500-seat multi-purpose facility annually hosts 180+ concert, sporting and other events. Seating features: three full sections with padded Broadway seating. 11 Executive Suites; full lounge facility upstairs. Eight concession stands. Complex includes The Three Rivers Convention Center with 75,000 sq. ft. of meeting/exhibit space, 13 spacious meeting rooms, 21,600-sq.-ft. Great Hall (accommodates 2,100), 14,000-sq.-ft. pre-function space. Tri-Cities MSA is fourth largest in the state with a population of 248,400. Marketing personnel assist with local media; Insider Data Base (15,000+) for event announcements; busy highway PAGE marquee; third-party advertising opportunities. 81

2900 South Jenkins Avenue, Norman, OK 73019 (405) 325-4666; Fax: (405) 325-4583 Director of Events: Loida Haffener-Salmond

7016 West Grandridge Boulevard, Kennewick, WA 99336 (509) 737-3700; Fax: (509) 735-9431 Executive Director: Corey Pearson


United Spirit Arena

1701 Indiana Avenue, Lubbock, TX 79409-2200 (806) 742-7362; Fax: (806) 742-7557 Associate Director: Cindy Harper The Entertainment Showcase of West Texas State-of-the-art, 15,000-seat multi-purpose facility was designed to both showcase Texas Tech University basketball and volleyball and also help meet the growing entertainment and event needs of the South Plains region. 81,017-sq.-ft. concourse space/ 31,916-sq.ft. arena floor; StageRight staging; four concourse-level meeting rooms; concourse level club area, six dressing rooms, practice gym, media work room, press conference room, 10 fixed concession stands, and 24 luxury suites. Lubbock, with a population of 230,000 and a campus of 29,000+ students, draws from a 1,000,000+ market including West PAGE Texas, Eastern New Mexico and the Texas Panhandle. 73


Meetings/ Tradeshows/ Exhibitions/ Convention Centers/CVBs/ Hotels/ Resorts/ Conference Centers THE FACILITIES MEDIA GROUP ESSENTIAL PLANNING TOOLS 2013 Facilities & Event Management SuperBook

WE CUSTOMIZE OUR VENUE TO FIT YOUR EVENT NEEDS AND SIZE Grand Canyon University Arena is a state-of-the-art, mid-sized facility in the heart of Phoenix, Arizona. Our unique curtaining system allows us to customize our building to fit any small to mid-sized event. For booking and rental information call Cathey Moses, General Manager • 602-639-8052 or GRAND CANYON UNIVERSITY ARENA

| 1,200 - 5,300 SEATING CAPACITY | 3300 W. CAMELBACK RD, PHOENIX, AZ 85017

The west / washington

Toyota Center & Three Rivers Convention Center

7016 W. Grandridge Boulevard, Kennewick, WA 99336 • (509) 737-3700 • Fax: (509) 735-9431 • •


hree Rivers is the confluence of everything that makes for great events: from the versatility of the Toyota Center to the distinctive Three Rivers Convention Center with our dedicated staff serving you all along the way. Centrally located between Seattle, Portland, Spokane and Boise in the Tri-Cities community of 250,000, Three Rivers is surrounded by world-class Seating Capacity: 7,500 wine regions, top-rated golf, miles Exhibit space: 27,000 sq ft of riverfront parks and trails, and Banquet space: 3,000 sq ft abundant dining, shopping and Dressing rooms: 5 VIP suites: 11 accommodation options. Toyota Center Comfortably seating 5,000 to 7,500 in six configurations, the Toyota Center is superbly suited for sports, entertainment, trade shows, and meetings. The facility’s concourse provides access to concessions

Press box Ice rink Xenon Supertrouper spotlights: 2 Rigging & staging Full Broadway Rigging Grid Windermere Theatre: 2,100 guests Catering room

and amenities, and private suites provide exclusive viewing for VIP attendees. A separate banquet area accommodates groups up to 250 with a dance floor, private entrance and full-service bar.

Total space: 75,000 sq ft Great Hall: 21,600 sq ft Foyer: 14,000 sq ft Meeting rooms: 13 Latest A/V Technology Programmable lighting In-House caterer On-site managers and staff Flexible restrooms by group Wi-Fi Internet

Three Rivers Convention Center The 75,000-sq.-ft. Three Rivers Convention Center is ideal for meetings and conventions. The Great Hall provides 21,600 sq. ft. easily transformed into a ballroom accommodating 1,500 or subdivided into smaller spaces. The Convention Center also includes meeting rooms, a soaring glass foyer, private boardroom and Cyber Café. New attached SpringHill Suites by Marriott to open by summer 2014. The Three Rivers Campus is managed by VenuWorks. VenuWorks provides full management services for arenas, theaters, and convention centers to over 30 venues across the country.

Experience Three Rivers

For Booking Information Please Contact Us: phone 509.737.3700 fax 509.735.9431 email

Toyota Center • Toyota Arena • Three Rivers Convention Center 7016 W. Grandridge Boulevard, Kennewick, WA 99336

2013 Facilities & Event Management SuperBook


british Columbia

BC Place



700 Pacific Boulevard, Vancouver, BC V6B 4Y8 (604) 669-2300 Marketing and Communication Manager: Duncan Blomfield An all-new BC Place reopened in September 2011 after completing a major revitalization that included the installation of the largest cable-supported retractable roof of its kind in the world. Today, BC Place is home to Vancouver Whitecaps FC, the BC Lions Football Club and the BC Sports Hall of Fame. Seating capacities: 54,500 (total), 24,500 (lower bowl), 30,000 (upper bowl), 12,155 (floor), 7,000 (banquets). Total exhibition space: 262,000 sq. ft. accommodating 900 10 ft.-by-10 ft. consumer show booths. Banquet room space: 7,000-sq.-ft. Celebrity chef Vikram Vij’s restaurant onsite. Four newly renovated team locker rooms, VIP star rooms, press PAGE rooms, event operations headquarters, 50 Guest Suites and Club Seating. 82 Ontario

Elgin & Winter Garden Theatre Centre

189 Yonge Street, Toronto, Ontario, Canada, M5B 1M4 (416) 325-4144; Fax: (416) 314-3583 Manager of Bookings and Events: Kevin Harris Originally built in 1913 for Vaudeville and silent films, this multi-use complex contains two distinct and separate theaters, one sitting atop the other, and hosts musicals, dramas, comedies, dance, operas, family shows, concerts and other events. Capacities: Elgin Theatre – 1,561; Winter Garden Theatre – 992. Cascading reception lobbies range from small intimate gatherings to 900. “Dinner on Stage” events – 80. Plentiful dressings rooms, stage management offices, crew rooms, wardrobe room, rehearsal studios, kitchen. Toronto is the largest city PAGE in Canada – 2.5 million+, Greater Toronto Area – five million+. 85 Manitoba

MTS Centre

300 Portage Avenue, Winnipeg, MB R3C 5S4 (204) 987-7825; Fax: (204) 926-5555 Senior Vice President/General Manager: Kevin Donnelly The geographic center of North America, Winnipeg is the capital of Manitoba, a province of 1.1 million+. The MTS Centrte accommodates 3,500 (RBC Theatre at the MTS Centre) to 15,000. Excellent sight lines, superb acoustics, the best amenities for events of all kinds. Hosts events ranging from hockey and other sports to the music industry’s biggest-name concerts. Backstage – four premier artist rooms, six team dressing rooms, catering room and offices. Valhoffer stage – 60 ft.-by-40 ft., combined with scaffolding – 56 ft.-by-72 ft.-by-5 ft. high. Standard arena house lighting as well as six Xenon 2K supertroopers available. Concessions; PAGE full-service tour; other catering by Centerplate; onsite restaurant. 83 ontario

Scotiabank Place

1000 Palladium Drive, Ottawa, Ontario, K2V 1A5 (613) 599-0140 Vice President | Executive Director: Tom Conroy The Place to Be Scotiabank Place is Ottawa’s premier sports and entertainment venue. Located 15 minutes west of downtown Ottawa, the 19,153-seat facility has hosted some of the world’s most popular performers, including Bruce Springsteen, Elton John, Bon Jovi, Katy Perry, Lady Gaga and Taylor Swift, as well as family shows, monster truck shows, basketball, wrestling and skating events. It is also home to the National Hockey League Ottawa Senators. Seating capacities: hockey, 19,153; 360° concert, 17,855; 270° concert, 13,226; 180° concert, 12,000; theater setup, 2,500 to 7,140. Parking spaces: 6,500. Eastern Ontario, PAGE Western Quebec and Upstate New York have a population of 1.6 million. C2


2013 Facilities & Event Management SuperBook

Can MTS Centre handle all of your CRAZY, OUTLANDISH show requirements? Does a bear s#it in the woods?






At your service.

caribbean Puerto Rico

Coliseo De Puerto Rico

500 Arterial B Street, Hato Rey, PR 00918 (787) 777-0800; (877) coliseo (265-4736) Fax: (787) 777-0809 General Manager: Wesley Elizabeth Cullen Opened in 2005, the Coliseo is the premier stage in the Caribbean. Capacities: concerts end-stage 240° – 15,694; end-stage 180° – 14,730; boxing or wrestling – 18,163; basketball – 17,024; hockey ice rink, size 200 ft. by 85 ft. – 15,635; half-house – 10,959; theater style – 3,093; 26 Corporate Suites, 1,000 club seats, two party suites, VIP Lounge with private elevator. StageRight 88 ft. by 48 ft. max, adjustable from 4 ft. to 6 ft. in 2-in. increments; four stairs units; 80 ft. StageRight barricade; 16 food concessions stands plus six onsite concessions restaurants PAGE and five bar concessions. 3

New Frontiers for

Feld Continued from page 27

at a venue where our show would fit, but then realized there were only 3,000 seats; that’s just not enough bodies to justify the cost of bringing our show there. Eventually they built a bigger venue, but that’s a problem we have worldwide: many big cities just don’t have the proper venues.”

Make Our World Your World! The Facilities Media Group

Facilities & Destinations SuperBook Facilities & Destinations Mid-Market Review Facilities & Destinations Planner Guide Facilities Booking Guide Facilities & Event Management SuperBook

A different sort of challenge when going international such a wide variety of markets. “There were a few that made is finding the right partner in the locale. “We always work me lose a few hairs,” he quips. “But I think it’s about finding with somebody locally, whether it’s a partner who is going the right partner and the right media mix.” The goal is to to co-promote and take risks with create long-term partnerships with our show, or we hire them to help the local promoters, and with arenas. “We always work with us understand the local market both “We have relationships with venues from a marketing perspective and a everywhere, and one of the things somebody locally, whether cultural one.” For example, “when we’re able to provide them is a certain Disney On Ice came to Qatar this level of stability,” says Payne, “meaning it’s a partner who is year, we had to take out the warthog that five years from now, we know going to co-promote Pumbaa from The Lion King, because we’ll have a show in that arena. And pigs are offensive to the Muslim we can make long-term agreements and take risks with our religion. Also, we had to make some with venue managements across the show, or we hire them to changes to the princess’s costume to country.” make it less revealing.” Feld’s local help us understand the partner typically assesses a show’s “We need to find partners that local market both from a cultural sensitivity prior to it being understand that you may lose money staged in the country. “We dub the the first couple of years, but the longmarketing perspective and show into the local language and then term goal is to build a consistent tour a cultural one.” we like them to listen to it as well, that happens every year,” McHugh just to make sure we have the proper stresses. “So, for example, every pronunciation and grammar so we March or April the families in Cairo don’t offend anybody in any way,” says McHugh. know that Disney On Ice is coming in, and they can plan for it as an annual family outing.” For Feld, staging Some overseas shows have not been successful, McHugh successful productions overseas is just the first step toward notes, which is statistically normal given Feld’s exploration of creating new entertainment traditions. 84

2013 Facilities & Event Management SuperBook

Canada / ontario


189 Yonge Street, Toronto, Ontario, Canada (416) 325-4144 • HISTORY Toronto’s historic Elgin and Winter Garden Theatre Centre is a Canadian National Historic Site and the last operating doubledecker Vaudeville-era theater in the world. Originally built in 1913 by Marcus Loew, it contains two distinct and unique theaters, one sitting atop the other. Both theaters operated together for 14 years, but, with the coming of “talkies,” the Winter Garden closed its doors in 1928 and remained boarded up for more than 60 years. RESTORATION The ensuing years brought many changes to the building but it gradually fell into disrepair. It was purchased by the Ontario Heritage Trust in 1981 and underwent a major restoration between 1987 and 1989 at a cost of $29 million (Cdn). A total of 65,000 sq. ft. of new space was added including ample lobbies, lounges and an eight-story backstage addition housing spacious dressing rooms, crew rooms, a loading dock, freight elevator and two enormous rehearsal studios. The Elgin now sparkles with its gilded plaster details, rich damask wall coverings and domed ceiling. The Winter Garden Theatre, with its canopy of

2013 Facilities & Event Management SuperBook

5,000 branches of real beech leaves, painted sky and lit moon, is a dream fantasy come to life. The 1,561-seat Elgin and the 992seat Winter Garden can operate simultaneously with services to patrons in the six separate bars and adjoining lounges. RENTAL OPPORTUNITIES A multi-use complex, the center is able to accommodate a diverse range of presentations and events. The building can host live performances including everything from musicals, dramas, comedies, dance and opera to concerts, lectures, book signings and television broadcasts. The center also hosts film premieres complete with red carpet ceremonies as well as corporate and special events, one-night presentations and long-running engagements. Thanks to its meticulous restoration, combined with modern technologies and patron amenities, the Elgin and Winter Garden Theatre Centre is a perfect venue for any presentation and ensures an enjoyable experience for patrons and performers alike.


caribbean / Puerto Rico


2013 Facilities & Event Management SuperBook


&Event Management


For Booking Agents, Promoters, Talent Buyers & Special Event Planners

Booking Guide

What the industry is saying about us: “Facilities has always been a great resource for our venue and also provides news and a wealth of information about industry trends.” Cheryl Cohen SMG Director of Marketing Dunkin’ Donuts Center Providence, RI

“The Facilities publications that we showcase our venues in get the job done for us. We see results on the client side and with promoters, show producers and agents. keeps us up-to-date on industry happenings and gives VenuWorks a vehicle to get our news out across the industry as well.” Tammy Koolbeck Senior Vice President VenuWorks

“It’s great to have a publication focused on the needs and demands of facilities. Clearly the venues and bricks and mortar are the foundation of the live music business and Facilities magazine recognizes all venues as an integral component of this business.” Kevin Donnelly Senior Vice President and General Manager MTS Centre, Winnipeg

“We have worked with Facilities magazine over the past 10+ years and are honored to be named a Prime Site Award winner again this year. It’s a privilege to work at an arena on a college campus that receives national visibility and recognition from one of America’s leading industry magazines.” Jim Brown, CFE Executive Director Wright State’s Nutter Center

Be a part of our upcoming issues, including our 2013-2014 Facilities & Event Management Booking Guide later in the fall, featuring our new Elite Awards. Call or email Michael Caffin, Associate Publisher (212) 532-4150

BI-LO Center, Greenville, SC

Carolina Theatre, Durham, NC


2013 Facilities & Event Management SuperBook

They’re in the minds of today’s touring acts By George Seli

2013 Facilities & Event Management SuperBook


n my mind I’m goin’ to Carolina,” sang James Taylor, raised in the Chapel Hill, NC area. Many troubadours like Taylor, as well as a host of other kinds of touring acts, are actually going to the Carolinas, taking advantage of the states’ vibrant infrastructure of arenas and theaters, and a culture that thrives on arts and entertainment. Creative industries support tens of thousands of jobs in each state and generate billions in economic impact, according to reports by the North Carolina Arts Council and South Carolina Arts Commission. The live music industry is particularly strong, and the Carolinas’ rich musical heritage is alive and well. North Carolina is known for jazz, with native sons including John Coltrane and Thelonius Monk, as well as folk and bluegrass, represented by Doc Watson and Ben Folds. South Carolina is where “beach music,” an early style of rock ‘n’ roll, originated. And Charleston is home to the St. Cecilia Society, arguably the country’s first musical society, formed in 1766. 89

While there is certainly some stylistic overlap in the musical traditions that define each state, North and South Carolina are well distinguished geographically — at least to the layman. The 334-mile border, originally drawn in the 1700s, has recently been redrawn in greater precision using modern-day surveying equipment, a project begun by the Joint Boundary Commission two decades ago and which continued through this spring. The retraced border has in fact changed the “home state” for a relatively small number of households and businesses. No tours will be unexpectedly heading to a different state as a result. However, more routes may be including Charlotte, North Carolina’s largest city, given the new Levine Center for the Arts, which houses the 1,150-seat James L. Knight Theater. Another major investment in Charlotte’s venue infrastructure will be made in the future, as the City Council voted unanimously in April to approve a plan to make $87.5 million worth of upgrades to the 17-year-old Bank of America Stadium, home to the Carolina Panthers. (In return, the Panthers must commit to stay in Charlotte for at least another six years.) North Carolina, which has a population nearly double that of its southern counterpart, has one of the largest highway networks in the United States. It also boasts several major airports, including Charlotte/Douglas International Airport, Piedmont Triad International Airport and Raleigh-Durham International Airport. South Carolina offers the Greenville-Spartanburg International Airport and Myrtle Beach International Airport. Both states are well stocked with major universities, including Duke, Wake Forest, University of North Carolina at Chapel Hill, Clemson and the University of South Carolina. That means a strong collegiate demographic, as William Lewis, Executive Director of the Raleigh-based Piedmont Council of Traditional Music, Inc., remarks in an interview below. Also look for comments by Ted Heinig of AC Entertainment and Jon Hardage of More Music Group on their work with some of the Carolinas’ top venues. There is certainly no shortage, and this Spotlight presents but a sampling. 90


Carolina Theatre Durham, NC

The Carolina Theatre hosts live performances in music, dance and theater, as well as a nationally respected film program. Fletcher Hall, which reopened following renovations in February 1994, has been restored to its 1926 décor, and is the only downtown building designed in the Beaux Arts style. The backstage walls have been autographed by visiting artists including Alison Krauss, Herbie Hancock, Tony Randall, Tim McGraw and Faith Hill, David Byrne and John Legend. The Theatre is anticipating transitioning its cinemas to full digital capability and replacing the seats. CAPACITIES: Fletcher Hall (proscenium theater, 1,032 seats); Cinema 1 (movie theater, 276 seats); Cinema 2 (movie theater, 66 seats). STAGING: Proscenium is 31 ft., 6 in. wide, 20 ft. from floor to fixed valance. Stage depth: 30 ft.-0 in. plaster line to back wall. BACKSTAGE AREAS: Five wheelchair-accessible dressing rooms including vanity mirrors, lights and showers; two principal/star rooms; one quad; two chorus; one wardrobe/costume room; and one green room accommodating 15 people. OTHER FEATURES: Connie Moses Ballroom, with a maximum capacity of 125 guests. Sound reinforcement capability ideal for amplified concerts. Six Legacy Boxes on either side of the stage in Fletcher Hall. 2013 Facilities & Event Management SuperBook

Donor Lounge is open prior to all performances. LOCAL MARKET: More than 1.2 million in the metro area; median age of 31. Home to major employers in education, health care and pharmaceuticals, and technology.

William Lewis

Executive Director PineCone - Piedmont Council of Traditional Music, Inc. Raleigh, NC

PineCone, founded in 1984, presents acts that perform the roots and traditional music of the Piedmont region of North Carolina.

How successful were the recent acts you presented at the Carolina Theatre? We just started the partnership with the theater last year. We recently presented the Jerry Douglas Band there, as well as the Kruger Brothers and Kontras Quartet. Our third concert took place in June with [ukulele virtuoso] Jake Schimabukuro. The shows have done well in what is a very competitive market. How would you describe the local live entertainment scene? There’s a tremendously active college demographic in the Triangle, which includes Raleigh, Durham and Chapel Hill. And in the middle of the Triangle is Research Triangle Park, which has many pharmaceutical companies as well as IBM, so there are high-end jobs. You have lots of live entertainment in the bars, performing arts centers and festivals. Durham in particular has been able to embrace its blues history. You had many famous blues musicians play out on the streets there. Are there any physical features of the theater you would highlight? The Carolina Theatre underwent a major renovation a few years back and did a great job of restoring the natural beauty of its historic hall. It’s about 1,030 seats, yet it still feels very intimate. And what we try to present with our shows is an intimate experience. We don’t do big light shows; our productions are all kind of stripped down to the bare bones. How did the staff go the extra mile for you? What I like about [President/CEO] Bob Nocek and his staff is that they’re very open to ideas and partnerships, and not everybody’s like that. Some folks can be territorial, and they can view you as competition. But any time we’ve gone to Bob and his staff they’ve very open to our suggestions, and so it’s been a terrific relationship. 2013 Facilities & Event Management SuperBook

Crown Center Fayetteville, NC

Dubbed “Minutes from Home, Miles from Ordinary,” the Crown Center is Southeastern North Carolina’s entertainment hub, consisting of five facilities: the Coliseum, Theatre, Expo Center, Arena and ballrooms. Recent and upcoming events include WWE, Disney Junior Live!, PBR Built Ford Tough Series and Joe Bonamassa. CAPACITIES: 11,552-sq.-ft. arena seats up to 4,500. Theater seats up to 2,446. 8,000-sq.-ft. ballroom seats 650 theater style, 250 classroom style and 400 banquet style. Coliseum seats up to 10,880 center stage; 9,564 end-stage concerts/basketball; 10,000 banquet style; 7,000 halfhouse. STAGING: Arena: Portable stage; 37-ft. domed roof (floor seating area) and a 27-ft. trim under bay (stage location). Theater: Permanent proscenium, 60 ft. by 25 ft.; 36-ft. depth, 24 lines sets, orchestra pit. Coliseum: Portable 72 ft.-by-40 ft. stage from 3 ft. to 4.5 ft. high. BACKSTAGE AREAS: Arena: Five star rooms, one choral room and six sports locker rooms. Theatre: Five star rooms and two choral dressing rooms. Coliseum: Four team dressing rooms, two star rooms, one green room, one production office and one catering area. OTHER FEATURES: Concessions provided by Centerplate. Coliseum features private suites that are leased on a yearly basis or for an individual event; suites feature a 300-sq.-ft. entertainment area. 4,375 lighted parking spaces. Space for nine tractor-trailer vehicles on north side. Power, water and waste disposal available. EVENT PROMOTION: The Crown Center has a fullservice in-house marketing department. Depending on the show, the Crown Center may promote, co-promote or serve as lessor only, but marketing services are offered 91

to each event, including placement and/or design of print, online, radio and TV ads; social media campaigns; creation and/or distribution of email blasts to 50,000-plus database; and more. LOCAL MARKET: Fayetteville is home to Fort Bragg; the military plays an important role in the city’s culture and economy. The median age is 32 years.

Greensboro Coliseum Complex Greensboro, NC

Greensboro Coliseum Complex hosts more than 1,000 event days annually among its 10 facilities situated on a 75-acre site. The facility presents theatrical and symphonic events, concerts, family shows, sport events and more. The Coliseum regularly hosts the ACC women’s and men’s basketball tournaments and NCAA Tournament. The Coliseum also welcomed the 2011 U.S. Figure Skating National Championships, which will return in 2015. UNCG plays its home men’s basketball season in Greensboro Coliseum. Having multiple facilities to complement one another on the same campus allows the facility to pursue major national championships and take advantage of economies of scale in managing services. Greensboro Coliseum Complex is presently undergoing a $24 million renovation that includes new seats, new scoreboards, new concession stands, and renovated concourses and bathrooms, along with upgrades to the Aquatic Center and the ACC Hall of Champions. CAPACITIES: Greensboro Coliseum Concert, 14,230 FOH; Greensboro Coliseum Concert under curtain, 7,509 FOH; Greensboro Coliseum ACC basketball, 21,021; Special Events Center Concert, 5,110; Special Events Center Basketball, 3,322; War Memorial Auditorium, 2,458 regular/2,490 maxed out; White Oak Amphitheatre, 2,035 fixed plus 5,000 lawn; Greensboro Aquatic Center, 2,500. 92

STAGING: 48 ft. StageRight stage. BACKSTAGE AREAS: Seven locker rooms, four VIP promoter suites, hospitality room (accommodates 200 for reception), training room and promoter offices. OTHER FEATURES: 37 concession stands in the Coliseum; catering by Ovations Food Services. Venue includes Luxury Suites, Club seats with admission to the Schiffman’s Diamond Club, the Vu Lounge, Natty Greene’s Brewpub and the Ovations Lounge. Greensboro Coliseum maintains new state-of-the-art LED infinity video scoreboards and ribbon boards by Daktronics. Onsite parking spaces: 6,500. EVENT PROMOTION: Greensboro Coliseum provides a full-service in-house advertising agency with two ad buyers, a public relations manager and group sales manager. The agency creates in-house static LED, poster and newspaper graphics to service shows. LOCAL MARKET: Greensboro-High Point-WinstonSalem DMA has an estimated market population of 1,611,000, ranking it the 33rd largest CSA in the United States. 2013 Facilities & Event Management SuperBook

Taylor Swift

The Who

Carrie Underwood Kid Rock Red Hot Chili Peppers Jay-Z

Jason Aldean

Justin Bieber

Venue size, quality facilities, marketplace buyers and experienced facility management contribute to any great performance. We’ve got them all, on one property, in the middle of the east coast, in the heart of North Carolina, including a newly renovated seating bowl with all new seats, video-board and hospitality spaces. For booking information contact: Scott Johnson at 336.373.7449, or Gerry Duncan at 336-373-7459, • Web:

Alicia Keys


Halton Arena Charlotte, NC

The Dale F. Halton Arena is a 9,000-seat venue located inside the UNC Barnhardt Student Activity Center. The arena is home to the Charlotte 49ers men’s and women’s basketball games. Halton Arena also hosts live concerts and musical entertainment, student productions such as Greek Week’s annual Step Show and Airband, and community festivals such as I-Fest, UNC Charlotte’s annual International Festival. CAPACITIES: Concerts: endstage, 6,567; full-house 180°, 4,715; half-house 180°, 1,400. Basketball and other sporting events: full-house 360°, 8,993; half-house 360° (lower bowl), 2,363. STAGING: SICO Fold & Set Entertainment Stage 60 ft.-by-40 ft. with 16 ft.-by-16 ft. Soundwings at 4, 5 or 6 ft.; two full-height stairways; carpeted or black tuff deck. BACKSTAGE AREAS: 3,026-sq.-ft. hospitality/catering room; two star dressing rooms; three regular dressing rooms; 6,000 sq. ft. of meeting space; press room/green room.

Jon Hardage

OTHER FEATURES: Acoustically engineered fully digital sound system; catering services available, and provided under contract by Chartwells; VIP Hospitality Area on 3rd Floor; moveable curtaining system; wireless Internet; three parking decks adjacent to facility. EVENT PROMOTION: In-house marketing and copromotion available. LOCAL MARKET: Charlotte, the second-largest city in the Southeast, has a metropolitan population of 1,850,000 and a university enrollment of 25,000-30,000.

Kendrick Lamar at Halton Arena

Agent, More Music Group Virginia Beach, VA

How successful were the recent acts you booked at the Halton Arena? [Hip hop artist] Kendrick Lamar sold out. [Country rock music artist] Brantley Gilbert did well; the show didn’t sell out, but it was also before his popularity surged. Are there any physical features of the facility you would highlight? The entire facility is great. Of particular note, the loading dock is above and beyond what most arenas of its size have. It could easily handle loading two trucks at once, with a relatively straight push to the stage. The full curtaining system is also great; the last time I was in house, they demonstrated how they could give the room an entirely different feel within 30 seconds, using the almost silent curtain motors. How did the staff go the extra mile for you? I deal mostly with the production side. [Director of Events] Zach Rutledge and his staff are always quick to respond and willing to help. One thing I value most in what I do is quick answers, and I don’t think I’ve ever had to wait more than a few hours for a response to an email. They also provide cell phone numbers, in case I need immediate answers. 94

2013 Facilities & Event Management SuperBook


BI-LO Center Greenville, SC

The BI-LO Center, a state-ofthe-art sports and entertainment arena, is celebrating its 15th anniversary this fall. The Center is investing more than $14 million in facility upgrades over the next two summers that include staging, AV, roof, suite amenities and more. Events this year include Ringling Bros. and Barnum & Bailey Circus, Monster Jam, Carrie Underwood, George Strait, Kid Rock and Sesame Street Live! CAPACITIES: Small Theatre, 2,496; Medium Theatre Upper & Lower Bowls, 7,098; Medium Theatre LB only, 3,710; 180° GA Floor, 10,391; 180° Standard Floor, 10,119; 180° LB Only, 5,862; 240° Upper & Lower Bowl, 11,315; 270° Upper & Lower Bowl, 12,165; 360° End Stage, 14,766; 360° Round, 15,480. STAGING: StageRight staging system; stage decks are 4 ft.-by-8 ft. pieces. BACKSTAGE AREAS: Five full locker rooms, four star dressing rooms, one production office, one promoter office, one pyro room, one catering dining room. OTHER FEATURES: House sound system that shows can tie into; several different levels of lighting between incandescent and halogen lighting; Centerplate catering plus Bojangles, Pizza Hut and Moe’s Permanent Concessions; Club seats, Luxury Suites, Party Suites, VIP Club and Premium Guest Entrance; venue app with location details; 290 VIP parking spaces, plus a loading dock parking area for artist trucks and buses.

LOCAL MARKET: DMA includes all of upstate South Carolina, Asheville and western North Carolina, and northern Georgia.

Colonial Life Arena Columbia, SC

The Colonial Life Arena is the largest arena in the state of South Carolina with 18,000 seats, and the 10th-largest on-campus basketball facility in the nation. Located on the beautiful University of South Carolina campus, the Colonial Life Arena celebrated its 10th year of operation in November 2012. The Arena has hosted a wide array of sporting events, concerts, commencements and conferences. Over the years it has welcomed major artists such as Elton John, Prince, Usher and Taylor Swift. Family shows ranging from the Ringling Bros. and Barnum & Bailey

EVENT PROMOTION: Full-service marketing department including media buying, third-party partner arrangements, social media management, street teams and more. Free assets include social media, press release distribution, onsite postering, onsite flyering, e-marketing and local event calendar placement. 2013 Facilities & Event Management SuperBook


Circus to Monster Jam have become annual staples for the Midlands Community. The Colonial Life Arena is also the home for all South Carolina Gamecocks men’s and women’s basketball games. CAPACITIES: 180° end-stage, 12,290; 270° end-stage, 14,794; 360° end-stage, 17,316; half-house, 9,696; basketball, 16,824. STAGING: StageRight staging, as large as 60 ft. by 40 ft. BACKSTAGE AREAS: Four locker rooms; four star rooms, production office, production workroom, green room (contains an air wall that can split the room in half ), loading dock with five bays, recruiting lounge (athletics), men’s and women’s locker rooms (athletics), training room (athletics), weight room. OTHER FEATURES: The Colonial Life Arena is a New Era/Paciolan ticketing facility. Centerplate runs the concessions and catering. Features 41 suites, four Entertainment Suites and the Frank McGuire Club, a full-service hospitality room that has a capacity of 300. More than 4,000 parking spaces are available within walking distance.

Cirque du Soleil (above) and Lady Antebellum (below) at the Florence Civic Center

EVENT PROMOTION: Advertising program available on an event-by-event basis (additional costs often apply), including exclusive email blast to CyberClub members, inclusion of event on Colonial Life Arena social media, inclusion in strip ad that runs in Columbia Visitor’s Guide that goes into all hotel rooms in Columbia, and many other services. LOCAL MARKET: Located 13 miles northwest of South Carolina’s geographic center, Columbia is the state capital and largest city in South Carolina. According to the 2010 U.S. Census, the total median family income saw a 17 percent increase from the 2000 to 2010 census. The market is home to the University of South Carolina, which enrolls more than 27,500, in addition to seven other higher-education institutions.

quirements. Events this year include performances by Willie Nelson and Luke Bryan, NASCAR Next 9, Ringling Brothers Circus, TNA Impact Wrestling and Kids Jamboree. The SMG-managed facility is conveniently located at the intersection of I-95 and I-20, just a few miles from the regional airport and next to dozens of national-chain hotels and award-winning restaurants.

Florence Civic Center

CAPACITIES: 10,000-seat arena (backdrop scaling 2,500-7,500 capacity), 15,000-sq.-ft. grand ballroom (1,400 theater, 800 banquet).

BACKSTAGE AREAS: Five dressing rooms.

The Florence Civic Center is the hub for entertainment events in South Carolina’s northeastern (“Pee Dee”) region since 1993. It is northeastern South Carolina’s largest convention and entertainment venue, featuring 50,000 sq. ft. of multi-purpose space complemented by new staging and remodeled box offices. The creative design incorporates all spaces to flow together under one roof and form multiple combinations to accommodate events of all sizes and re-

OTHER FEATURES: Facility-wide wireless Internet, fiber-optic network system, exterior illuminated marquee, interior LCD display units, eight corporate suites, catering by Savor Florence.

Florence, SC


EVENT PROMOTION: Generous supplemental marketing efforts; 15,000-plus Facebook fans; 18,000-plus email club. 2013 Facilities & Event Management SuperBook

20 Years of...

Service Performance Cuisine

20 Years of Excellence | 843.679.9417 | Florence, South Carolina

North Charleston Coliseum and Performing Arts Center North Charleston, SC

Opened in 1993, the North Charleston Coliseum is a 13,000seat multipurpose facility that is home to the South Carolina Stingrays hockey team and hosts the biggest names in live entertainment. Recent events of note include Prince, Elton John, the CNN GOP presidential debate, American Idol and X-Factor auditions, Cirque du Soleil and Jimmy Buffett. In 2011, the North Charleston Coliseum completed the first phase of its expansion with the grand opening of the Montague Terrace, a 7,500-sq.-ft. multipurpose facility. This summer, the Coliseum will begin the second phase of expansion with the groundbreaking for the Coliseum Terrace. The North Charleston Performing Arts Center is a 2,300seat proscenium theater that opened in 1999. The PAC hosts major concerts, family shows, ballets and symphonies, art festivals and more. The theater is also home to the Lowcountry’s only Broadway series. Recent events of note include Wicked, Robin Williams, Jerry Seinfeld, Darius Rucker, Les Miserables, Blue Man Group, Daryl Hall and John Oates. The complex is within two minutes of both major interstates (I-26 and I-526), providing easy access for both patrons and performers. CAPACITIES: Coliseum: 180° modified half-house with

Ted Heinig

Vice President of Concerts AC Entertainment, Knoxville, TN

upper-level curtains on east end, 5,970; 180° end-stage, 8,785; 220° end-stage, 9,700; 270° end-stage, 10,633; 360° end-stage, 12,625; hockey, 10,338. PAC: 2,341; orchestra, 1,306; grand tier, 970; orchestra pit, 65. STAGING: Coliseum: 60 ft. by 48 ft., with 24 ft.-by-12 ft. sound wings (4 ft.-by-8 ft. sections), adjustable height from 4 ft. to 6 ft. PAC: 108 ft. by 42 ft., 72 ft.-by-4 ft. apron; 3 ft. 6 in. stage height. Proscenium width 60 ft., height 25 ft. BACKSTAGE AREAS: Coliseum: production office, two star dressing rooms, green room, media workroom, four team locker rooms, three small dressing rooms. PAC: two quad dressing rooms, four single dressing rooms, two chorus rooms, wardrobe, green room, production office. OTHER FEATURES: Eight permanent concession stands, multiple portable stands; in-house catering; eight private suites; 2,300 parking spaces. EVENT PROMOTION: The Coliseum and PAC marketing department operates as a full-service, in-house advertising agency at negotiated rates to the user. Services include advertising placement, negotiation and settlement; public relations services; group sales and sponsorship sales.

Hall & Oates at the North Charleston PAC

How successful were the recent acts you booked at the North Charleston Performing Arts Center? We have done well with every event we’ve brought there: Hall & Oates, B.B. King, the kids’ show Yo Gabba Gabba! Steely Dan, scheduled for September, is selling great. Now every show we bring in doesn’t win, but there is a very high percentage of shows that are very successful in North Charleston. One key reason is the community: The people of the Charleston metro area really love live performance. And they love going to the North Charleston facility. Are there any physical features of the facility you would highlight? It is great for load in, load out, and from a technical aspect it was very well thought out. How did the staff go the extra mile for you? What sets North Charleston apart from many other venues in similar cities or secondary markets is GM Dave Holscher and his staff, who are top-class people with a really positive attitude. They do a great job of building a relationship with a promoter and then executing all of the millions of details that have to happen to put on a live performance. And their terrific production team keeps your stagehand and technical costs relatively low. They also understand how to succeed in their market. 98

2013 Facilities & Event Management SuperBook

Advertiser Index Northeast

Blue Cross Arena.......................................... 15 CAL U Convocation Center........................ 40 Dunkin’ Donuts Center................................ 41 Times Union Center..................................... 13 Verizon Wireless Arena................................ 33

Topeka Performing Arts Center.................. 68 United Wireless Arena................................. 69 U.S. Cellular Arena...............................Cover 4 U.S. Cellular Center...................................... 72 Wright State University’s Nutter Center...... 4 West


1st Mariner Arena......................................... 44 Charleston Civic Center............................... 43 Southeast

Cabarrus Arena & Events Center............... 46 Florence Civic Center.................................. 97 Greensboro Coliseum Complex................ 93 The Lakeland Center.................................... 49 Vicksburg Convention Center.................... 50

American Airlines Center............................ 15 ASU Gammage............................................... 5 Beaumont Civic Center............................... 74 Bellco Theater............................................... 31 Chesapeake Energy Arena.......................... 75 Fair Park......................................................... 77 Grand Canyon University Arena................. 79 Laredo Energy Arena................................... 80 Lloyd Noble Center...................................... 13 Toyota Center............................................... 81 United Spirit Arena....................................... 73


Adler Theatre/River Center......................... 52 Allen County War Memorial Coliseum...... 19 Arie Crown Theater...................................... 55 Bridge View Center...................................... 56 Burnsville Performing Arts Center.............. 57 Clay County Regional Events Center........ 59 Ford Center/Victory Theatre....................... 61 Hartman Arena.............................................. 62 Hoyt Sherman Place..................................... 63 INTRUST Bank Arena................................... 22 i wireless Center.............................................. 9 The Morris Performing Arts Center........... 64 Paramount Theatre...................................... 65 Rushmore Plaza Civic Center.............Cover 3 Sanford Center.............................................. 21 Show Me Center........................................... 66 Swiftel Center................................................ 67 2013 Facilities & Event Management SuperBook


BC Place......................................................... 82 Elgin and Winter Garden Theatre Centre.85 MTS Centre................................................... 83 Scotiabank Place.................................Cover 2 Puerto Rico

Coliseo de Puerto Rico.................................. 3 Other

SMG.............................................................. 6-7 VenuWorks..................................................... 11 IAVM Section

Bottoms Up Beer.......................................... 25 MTS Seating.................................................. 25 Weldon Williams & Lick............................... 24 99


Hot Lists

5 1

➤ San Diego, CA

➤ Boston, MA

Status: Hot Category: UNIVERSITY ARENAS FYI: While they do have a built-in college➤ Urbana-Champaign, IL age market, many university arenas boast event rosters that are diversified well beyond collegiate sports and entertainment. Here ➤ Miami, FL are five notable examples representing various regions of the country. Whether it’s the 2004 Presidential Debates at BankUnited Center, Disney On Ice at John Paul Jones Arena or the Rolling Stones at Assembly Hall (newly named the State Farm Center), these university venues have certainly “made the grade” as hosts for top-drawer live events. ➤ Charlottesville, VA




opening with Coldplay and continuing with concerts such as Green Day, John Mayer, Drake and Barry Manilow. The Center hosts the University of Miami Division I NCAA basketball teams and offers locker rooms, player lounge areas and training rooms.

Paul Jones 3] John Arena

5] Viejas Arena

Boston University

2] BankUnited Center

University of Miami

Managed by Global Spectrum, BankUnited Center is a 200,000-sq.-ft., 8,000-plus seat multipurpose entertainment facility in the heart of Coral Gables, the largest venue of its kind south of downtown Miami. Opened in 2003, the Center has hosted hundreds of memorable events and sold-out shows, 100

University of Illinois at Urbana-Champaign

A visually distinctive facility with a great, white dome, the State Farm Center is the largest Illinois arena outside of The United Center in Chicago. The venue hosts events ranging from rock concerts to Broadway to Fighting Illini basketball. The Rolling Stones, Elvis Presley, U2, Frank Sinatra and Bruce Springsteen are among the toptier musical acts that have performed at the Center, which houses nearly 16,000 permanent seats and potentially up to 17,200 depending on the size of the stage.

1] Agganis Arena Located within Boston University’s $225 million, 10-acre John Hancock Student Village, Agganis Arena is a 290,000-sq.ft. venue with 6,150 seats for hockey and ice shows, expandable to more than 8,000 seats for concerts, sporting events and family shows. Twenty-nine Loge Suites provide exclusive amenities. Other spaces include the 5,600-sq.-ft. Francis D. Burke Club Room, a 4,250-sq.-ft. full-service kitchen and two multipurpose rooms. Six concession stands on the concourse are among more than 44 points-of-sale. A total of 1,400 parking spaces are available.

Farm 4] State Center

University of Virginia

Constructed from 2003-2006, John Paul Jones Arena is the first facility in the country built by a public university almost entirely from private funds, and the largest arena in the Commonwealth of Virginia. The arena has hosted major acts such as Dave Matthews Band, The Police, The Eagles and Kenny Chesney, as well as Disney On Ice and Cirque du Soleil. The SMG-managed arena offers 15,219 seats and can “curtain down” to 1,200 for intimate gatherings or 8,892 for basketball games. The Lexus Club and training rooms are onsite.

San Diego State University

Viejas Arena is the 12,414-seat home of San Diego State Basketball, as well as cultural events and concerts. The facility houses seven locker rooms, a recently renovated men’s team lounge, 2,200-sq.ft. VIP Room, and an Artist Green Room with two private dressing rooms. A $1.2 million octagonal scoreboard with videoreplay capabilities is available, as well as a 2,000-space adjacent car garage. The local market includes 30,000 college-age adults, and a broader market of more than 2.6 million residents in San Diego County.

2013 Facilities & Event Management SuperBook

Facilites & Event Management 2013 SuperBook  

2013 Facilities & Event Management SuperBook for Venue Managers, Booking Agents, Promoters, Talent Buyers & Special Event Planners. Cover S...

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