Reaching Out in 2020-21

In 2020-21...

We gave hope to 8,572 vulnerable people like Chris

“As well as being homeless, I had mental health issues, my physical health was poor and I had severe alcohol dependency and drug use.

Others may have judged me for the situation I found myself in… but not Extern. From the moment I was referred to them they supported me in every way possible.

They helped me find somewhere to live and made sure I was accessing the right services and benefits. They also helped me begin to tackle my issues with alcohol.

Every staff member I met in Extern treated me with kindness and understanding. I always have somewhere to turn when things get tough. When I am in need, they are there.”

We provided 82,841 hours of direct support to families like Mary’s

“My grandson was having problems at home and in school. He was anxious about catching the Coronavirus, so he stayed inside and refused to go out and play. His mood was very low.

Instead of just walking away or giving up, though, Extern thought of new ways they could help us. His keyworker would call over with things for him to do and brought him out on walks a couple of times a week. He went away on overnight stays, too, which he really enjoyed.

Extern have been such a great help over this past year. My grandson likes going out with his keyworker now, as it allows him the opportunity to talk about anything that’s bothering him. I can also ring the team at any time and they always listen and let me know how he’s getting on, and what the plan for each week is going to be. You’ve no idea how much that sort of support can really help someone until you need it yourself.”