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IT Services

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The IT Services Department work to deliver many services and technologies to enhance your experience while in MTU. In this section, you will find a summary of the IT services offered by MTU. We encourage students to visit our IT Services support website www.mycit.ie/itsupport to find detail guides and how-to-videos of the IT services in MTU. All new students will receive their Student Account details on registration, along with their student card.

myCIT Student Portal

www.mycit.ie is your one-stop portal for accessing all MTU student services such as Student Email, CANVAS, Timetables, Exam Papers, Library Search, ID Card Topup, Web4Student (module registration/ results), Password Reset, WiFi Registration, and Access to your Student Drive.

myCIT Email

Each student for the duration of their course at MTU receives and email account. Access to your student email account can be found at http://mail.mycit.ie or via Student Email link on the myCIT student portal. Students are required to use this as their primary email account when dealing with the college, as very important information will be sent via this service and all correspondences are through the myCIT email. This includes links to exam results, PIN numbers, notices, and all other essential information you will need. Only MTU will have your myCIT email address so you can be guaranteed that only official emails will be sent to it unless you pass it on yourself.

CANVAS

The CANVAS system provides a repository for formal course documents and a storage area for work programmes, lecturer-uploaded notes, presentations, and assessments. Canvas is accessible from the myCIT web portal under student applications. It can also be accessed using your mobile device by downloading the Canvas Student app from the Google Play Store or the App Store.

Student ID / SmartCard

The MTU SmartCard is your student identification; all students are required and expected to have this card at all times. The MTU SmartCard acts as an electronic purse, which you can top up via Debit Card or Credit Card at cardtopup.cit.ie or clicking Card Top-up on the myCIT student portal, this allows you to pay for goods in the shops and canteen, use the on-campus copy and print stations, and avail of car park facilities. Your MTU SmartCard will grant you to access to certain labs and rooms relevant to your course/department.

MTU Wireless - Eduroam

MTU offers a wireless service that can be accessed on each campus, and all Eduroam partner colleges around the world. Wireless High Density areas within Bishopstown Campus are in the canteen, Berkeley building, and Nexus buildings. You will need to follow the installation instructions on www.cit.ie/eduroam/student for your laptop or mobile devices. Each student will receive

5GB of network storage called the H-Drive

on the MTU Network. Please note this storage location is not backed up, therefore, we recommend that any critical data is backed up by the student.

Web4Student – www.mycit.ie/web4

Your Web4Student account is used for two main reasons: 1. To enrol for elective modules on-line. This should be done as soon as you have chosen your electives. 2. To obtain your examination results on-line; your results will be available at the end of each semester. It is essential that you enroll for your electives on-line so that your name is included in class lists, you can access CANVAS, your exam timetables are accurate, and your results can be processed. If you do not enroll for your electives, you will not be included in any of these functions.

Join Us Online

To receive the latest updates about what is happening on campus, we encourage all students to join our official MTU social media websites:

Facebook: https://www.facebook.com/myMTU/ Twitter: https://twitter.com/MTU_ie

IT SERVICE DESK CARD OFFICE

Location Open Access,

Room S101, Berkeley Building Ground Fl. Student Centre

Phone 021 433 5050 021 433 5290

Email servicedesk@mtu.ie cardservicescork@mtu.ie

Web http://servicedesk.cit.ie

Opening Hours 8.30am – 9:45pm 9:00am – 4:00pm (Mon - Fri during Term) 2:00pm – 4:30pm 9:00am - 4:45pm (Sat) 9:30am - 4:30pm (non term) (Fri 9.30 - 1.00pm, closed Sat non term)

Services Provided • Student Email • Issuing New ID cards • Computer Account • Replacement ID cards • Mycit.ie (€10 fee) • myCIT Portal and MTU Websites • Student Wireless (eduroam) • CANVAS • Web4 Student (Results/ Module Registration) • MTU Print Station Maintenance

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