11 minute read
How to Change Your Information on Exness: A Comprehensive Guide
from Exness India
by Exness_India
Exness, a globally recognized forex and CFD broker, is renowned for its user-friendly platform, competitive spreads, and robust security measures. With over 60 million registered clients worldwide, Exness provides a seamless trading experience through platforms like MetaTrader 4 (MT4), MetaTrader 5 (MT5), and the Exness Trade app. However, maintaining accurate personal information on your Exness account is crucial for regulatory compliance, account security, and smooth transactions. If your personal details—such as your name, address, phone number, or email—have changed, you may be wondering, “How do I change my information on Exness?”
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This comprehensive guide will walk you through the step-by-step process of updating your personal information on Exness, highlight why it’s important, address common issues, and provide best practices to ensure a hassle-free experience. Whether you’re a beginner or an experienced trader, this article will equip you with the knowledge to manage your Exness account effectively in 2025.
Why Updating Your Information on Exness Matters
Before diving into the how-to, let’s explore why keeping your Exness account information up to date is critical. Accurate personal details are essential for several reasons:
· Regulatory Compliance: Exness is regulated by reputable authorities like the Financial Conduct Authority (FCA), Cyprus Securities and Exchange Commission (CySEC), and Financial Services Authority (FSA). These bodies enforce strict Know Your Customer (KYC) requirements, mandating verified and accurate user information to prevent fraud and ensure a secure trading environment.
· Account Security: Updated contact details, such as your phone number or email, ensure you receive critical notifications, including security alerts, verification codes, and transaction confirmations.
· Seamless Transactions: Correct personal information, like your address or payment details, is vital for smooth deposits and withdrawals, preventing delays or rejections.
· Personalized Experience: Keeping your profile current allows Exness to tailor its services, such as region-specific promotions or payment methods, to your needs.
Failure to update your information can lead to account restrictions, verification delays, or even frozen accounts, which could disrupt your trading activities. Now, let’s explore how to update each type of personal information on Exness.
What Information Can You Change on Exness?
Exness allows you to update certain personal details, but the process varies depending on the type of information and your account’s verification status. Here’s a breakdown of the key details you can modify:
· Name: Requires support assistance and updated Proof of Identity (POI) documents.
· Address: Can be updated via the Personal Area (PA) for unverified accounts or through support for verified accounts.
· Phone Number: Can be added or changed in the Personal Area, with some restrictions.
· Email Address: Cannot be changed; you must create a new account with a different email.
· Date of Birth and Nationality: Typically locked after initial verification and require support intervention.
Let’s dive into the step-by-step process for updating each of these details.
How to Change Your Registered Name on Exness
Changing your registered name on Exness is not something you can do directly in your Personal Area due to strict KYC regulations. This process requires contacting Exness support to ensure compliance with legal standards. Here’s how to do it:
Step-by-Step Guide to Changing Your Name
Prepare Required Information:
· Your Exness trading account number.
· Your support PIN (found in your Personal Area).
· The reason for the name change (e.g., legal name change due to marriage, correction of a typo, etc.).
· A scanned copy or clear photo of your updated Proof of Identity (POI) document, such as a passport, national ID, or driver’s license.
Email Exness Support:
· Send an email to support@exness.com (mailto:support@exness.com) from the email address registered with your Exness account.
· Include all the required information and attach the updated POI document. Ensure the document is clear, valid, and matches the new name.
Await Verification:
· Exness’s support team will review your request and may contact you for additional clarification, such as a video call for visual identity verification in some cases.
Confirm the Change:
· Once approved, log in to your Personal Area to verify that the name has been updated correctly.
Important Notes
· It is strictly prohibited to trade on an Exness account registered under an alias or someone else’s name. Always use your full legal name to avoid account restrictions.
· If the documents are unclear or do not match the provided details, your request may be rejected. Ensure high-quality scans or photos to avoid delays.
How to Change Your Registered Address on Exness
Your registered address is tied to the Proof of Residence (POR) document submitted during account verification. The process for changing your address depends on whether your account is fully verified or unverified.
For Unverified Accounts
Log in to Your Personal Area:
· Access your Exness account via the Exness website (exness.com) or the Exness Trade app.
Navigate to Verification Section:
· Go to the Settings tab and select the Profile or Verification section.
· Find the option to upload a POR document, such as a recent utility bill (not older than three months), bank statement, or government-issued ID showing your new address.
Submit the Document:
· Upload the POR document and submit it for review. The address in your Personal Area will automatically update to reflect the new document.
Check Status:
· Verification typically takes a few minutes but may require up to 24 hours for manual checks. You’ll receive a notification once the process is complete.
For Verified Accounts
Prepare Required Information:
· Your trading account number.
· Your support PIN.
· The reason for the address change (e.g., relocation, correction of details).
· A new or updated POR document showing the correct address.
Email Exness Support:
· Send an email to support@exness.com (mailto:support@exness.com) from your registered email address.
· Attach the POR document and include all required details.
Verification and Confirmation:
· Exness will review the request and confirm the new address. You’ll receive an email or message in your Personal Area once approved.
· Log in to your Personal Area to ensure the new address is correctly updated.
Best Practices
· Double-check that the uploaded documents are clear, legible, and not older than three months.
· If you encounter issues, contact Exness support via live chat or email for assistance.
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How to Change Your Phone Number on Exness
Updating your phone number is relatively straightforward and can often be done directly in the Personal Area, provided the new number is from the same country as the original.
Step-by-Step Guide to Changing Your Phone Number
Log in to Your Personal Area:
· Access your Exness account on the website or app.
Navigate to Settings:
· Go to the Settings tab and select Personal Information or Security Settings.
Add a New Phone Number:
· Click the + icon to add a new phone number.
· Enter the new number and solve any reCAPTCHA if prompted.
· Click Send me a code and enter the verification code sent to the new number.
· Confirm to add the new number to your account.
Change Security Type (if needed):
· If you want the new number to be your primary security type (e.g., for two-factor authentication), go to Security Settings, select 2-step verification, and choose the new number.
· Verify the change with the code sent to the current security type.
Delete Old Number (if applicable):
· Return to Personal Information, click the – icon next to the old number, and save.
· Note: You cannot delete a number if it’s set as the default or used for notifications. Change the security type first, then delete the old number.
Restrictions and Tips
· You cannot change the phone number to one registered in a different country. Contact support@exness.com (mailto:support@exness.com) for assistance in such cases.
· If you’ve lost access to your registered phone number, email Exness support with your trading account number, support PIN, old and new phone numbers, and a Proof of Identity document. A video call may be required for verification.
· There’s a daily limit of five phone number addition requests, but no limit on the total number of phone numbers registered to your account.
Why You Can’t Change Your Email Address on Exness
Unlike other details, Exness does not allow changes to the email address used to register your account. This is due to security and compliance measures that tie the email to your account’s identity. If you need to use a different email, you must create a new Exness account. Here’s how:
Visit the Exness Website:
· Go to exness.com and click Sign Up or Open Account.
Register with the New Email:
· Provide the new email address, create a password, and select your country of residence.
· Verify the new email via the confirmation link sent by Exness.
Complete Verification:
· Upload Proof of Identity and Proof of Residence documents to verify the new account.
Note on Existing Accounts:
· You cannot migrate trading accounts from your old Exness account to the new one. If your current account has no funds or active trades, creating a new account is often the simplest solution.
Common Issues and How to Resolve Them
Updating your information on Exness is generally straightforward, but you may encounter challenges. Here are common issues and their solutions:
Document Rejection:
· Issue: Uploaded documents are rejected due to poor quality or mismatch with provided details.
· Solution: Ensure documents are clear, legible, and not older than three months (for POR). Try a different document or contact support for guidance.
Verification Delays:
· Issue: Verification takes longer than expected.
· Solution: Most verifications are completed within minutes, but manual checks can take up to 24 hours. Check your email or Personal Area for updates.
Restricted Changes:
· Issue: Some details, like date of birth or nationality, are locked after initial verification.
· Solution: Contact Exness support with valid documentation to request changes.
Phone or Email Not Updating:
· Issue: Verification codes for new phone numbers or emails aren’t received.
· Solution: Check your spam/junk folder for emails or ensure the phone number is active. Contact support if the issue persists.
Account Restrictions:
· Issue: Your account is restricted due to compliance issues, preventing updates.
· Solution: Reach out to Exness support via live chat or email to resolve the restriction before attempting changes.
Best Practices for Managing Your Exness Account
To ensure a smooth experience when updating your information and trading on Exness, follow these best practices:
Use Accurate Information:
· Always provide truthful details to avoid compliance issues or account restrictions. Registering false information can lead to account freezes.
Keep Documents Ready:
· Have valid POI and POR documents prepared before starting the update process to avoid delays.
Enable Two-Factor Authentication (2FA):
· Add an extra layer of security by enabling 2FA via SMS or email. This ensures you receive verification codes promptly and protects your account from unauthorized access.
Monitor Account Activity:
· Regularly check your Personal Area for unauthorized access or discrepancies in your details.
Contact Support Promptly:
· If you Realism issues arise, use Exness’s 24/7 live chat, email (support@exness.com (mailto:support@exness.com)), or phone support for assistance.
Regularly Review Your Details:
· Update your information promptly after changes, such as moving or updating payment methods, to avoid disruptions in trading or withdrawals.
Additional Tips for a Secure Exness Account
· Use a Strong Password: Combine letters, numbers, and special characters, and consider using a password manager to store complex passwords.
· Avoid Sharing Sensitive Information: Exness representatives will never ask for passwords or security codes via email or social media. Report suspicious messages immediately.
· Test Changes on a Demo Account: If you’re unsure about new settings or platforms, use a demo account to familiarize yourself without risking real funds.
· Stay Informed: Use Exness’s educational resources, such as economic calendars and market analysis, to stay updated on trading conditions.
Why Choose Exness for Your Trading Needs?
Exness stands out as a trusted broker with a global reputation for transparency, security, and competitive trading conditions. Here are some reasons traders choose Exness:
· Low Spreads and High Leverage: Enjoy tight spreads and leverage up to 1:2000 for cost-effective trading.
· Instant Withdrawals: Over 98% of withdrawals are processed instantly, ensuring quick access to funds.
· Robust Security: Features like 3D Secure payments, segregated accounts, and a Zero Trust security model protect your funds and data.
· Diverse Platforms: Trade on MT4, MT5, the Exness Terminal, or the mobile-friendly Exness Trade app.
By keeping your account information up to date, you can fully leverage these benefits and trade with confidence.
Conclusion
Updating your personal information on Exness is a straightforward process when you follow the correct steps and provide the necessary documentation. Whether you need to change your name, address, or phone number, Exness’s user-friendly Personal Area and responsive support team make the process manageable. However, certain limitations, such as the inability to change your registered email address, require creating a new account. By adhering to best practices and promptly addressing any issues, you can ensure your Exness account remains compliant, secure, and optimized for trading in 2025.
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