10 minute read
How do I change my information on Exness?
from Exness
by Exness_Blog
Navigating the world of online trading requires maintaining accurate personal information with your broker to ensure seamless account management, compliance with regulations, and secure transactions. Exness, a globally recognized forex and CFD broker, provides a user-friendly platform for traders to manage their accounts. However, if your personal details—such as your name, address, phone number, or email—change, you’ll need to update them to keep your account in good standing. This article provides a detailed guide on how to change your information on Exness, ensuring a smooth process while adhering to the platform’s policies.
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Why Updating Your Information on Exness Is Important
Before diving into the step-by-step process, it’s essential to understand why keeping your Exness account information up to date is critical. Accurate personal details are necessary for:
· Regulatory Compliance: Exness is regulated by authorities like the FCA, CySEC, and FSA, which require verified and accurate user information to prevent fraud and ensure a secure trading environment.
· Smooth Transactions: Correct details, such as your address and phone number, facilitate seamless deposits, withdrawals, and communication with Exness support.
· Account Security: Updated contact information, such as your phone number or email, ensures you receive verification codes and account alerts promptly.
· Avoiding Account Restrictions: Incorrect or outdated information may lead to account verification issues or, in worst-case scenarios, account freezing.
By keeping your information current, you avoid interruptions in your trading activities and maintain compliance with Exness’s policies.
What Information Can You Change on Exness?
Exness allows you to update specific personal details, but some changes require additional steps or support assistance. Here’s a breakdown of the information you can modify:
· Registered Name: Changes require proof of identity and must be handled by Exness support.
· Physical Address: Can be updated via the Personal Area (PA) with a Proof of Residence (POR) document.
· Phone Number: You can add or change phone numbers in the Personal Area, but some restrictions apply.
· Email Address: The registered email cannot be changed; you must create a new Exness account with a different email.
· Security Settings: You can update two-factor authentication (2FA) settings, including phone numbers used for verification.
Each type of change has specific procedures, which we’ll cover in detail below.
Step-by-Step Guide to Changing Your Information on Exness
Here’s a comprehensive guide to updating your personal information on Exness, tailored to each type of change.
1. Changing Your Registered Name
Exness requires that accounts be registered under your full legal name. Using an alias or someone else’s name is prohibited and may result in account suspension. To change your registered name, follow these steps:
· Log in to Your Personal Area (PA): Visit the Exness website exness.com or use the Exness Trade app and sign in using your registered email and password.
· Contact Exness Support: You cannot change your name directly in the Personal Area. Email support@exness.com from your registered email address with the following details:
· Your trading account number.
· Your support PIN (found in your Personal Area under “Settings”).
· The reason for the name change (e.g., legal name change due to marriage or correction of a typo).
· A scanned copy or clear photo of your updated Proof of Identity (POI) document, such as a passport, national ID, or driver’s license.
· Await Verification: Exness’s support team will review your request and may contact you for additional clarification. The updated name will reflect the details on your submitted POI document.
· Verify the Change: Once approved, log in to your Personal Area to confirm that your name has been updated correctly.
Important Note: Changing your name may require a video call for visual identity verification in some cases. Ensure your documents are clear, valid, and match the information provided.
2. Changing Your Registered Address
Your registered address is tied to the Proof of Residence (POR) document submitted during account verification. The process to update your address depends on whether your account is fully verified or unverified.
For Unverified Accounts:
· Log in to your Personal Area.
· Navigate to the “Complete Profile” section and select the option to upload a POR document.
· Upload a recent utility bill, bank statement, or government-issued document (not older than three months) showing your name and new address.
· Submit the document. The address in your Personal Area will automatically update to reflect the new POR.
For Verified Accounts:
· Email support@exness.com from your registered email with:
· Your trading account number.
· Your support PIN.
· The reason for the address change (e.g., relocation).
· The new residential address.
· A scanned copy or photo of a valid POR document.
· Exness will review the request and may contact you for further details.
· Once approved, log in to your Personal Area to confirm the address update.
Tip: Double-check that all details in the POR document match the information you provide to avoid delays. Address changes do not affect open positions or pending orders but may impact regulatory requirements based on your new jurisdiction.
3. Changing Your Phone Number
You can add a new phone number or update the one used for two-factor authentication (2FA) in your Personal Area, but changing the registered phone number to one from a different country requires support assistance.
To Add a New Phone Number:
· Log in to your Personal Area.
· Go to “Settings” > “Security Settings” > “2-Step Verification” > “Change.”
· Select “New Phone Number” and click “Next.”
· Enter the new phone number and solve the reCAPTCHA if prompted.
· Click “Send Me a Code” and enter the verification code sent to your new number.
· Confirm to add the new phone number to your account.
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To Change the Security Type Phone Number:
· Follow the same steps as above, but select the phone number you wish to set as the security type for 2FA.
· Enter the verification code sent to your current security type and confirm.
To Change the Registered Phone Number:
· Email support@exness.com from your registered email with:
· Your trading account number.
· Your support PIN.
· The old and new phone numbers.
· The reason for the change.
· A valid Proof of Identity document.
· Whether you have a Gmail account (for potential video verification via Google Meet or Zoom).
· A suitable time for a video call, if required.
· Exness may require visual identity verification via video call for this change.
Note: You can add up to five phone numbers daily, but you cannot change the registered phone number to one from a different country. If your account has no funds, consider registering a new account instead of changing the phone number.
4. Changing Your Email Address
Exness does not allow changes to the email address used to register your account. If you need to use a different email, you must create a new Exness account. Here’s how:
· Visit Open An Account or Visit Brokers 🏆
· Enter your new email address, phone number, and other required details.
· Verify your identity and address as prompted.
· Note that trading accounts from your old Exness account cannot be migrated to the new one.
Tip: If your current account has no funds or active trades, creating a new account is often the simplest solution.
5. Updating Security Settings
To enhance account security, you can update your 2FA settings or password:
· Change 2FA Settings:
· Log in to your Personal Area.
· Go to “Settings” > “Security Settings” > “2-Step Verification.”
· Follow the prompts to add a new phone number or change the security type, as described above.
· Change Your Password:
· In the Personal Area, go to “Settings” > “Change Password.”
· Enter your current password and the new password (use a combination of letters, numbers, and special characters).
· Confirm the change.
Tip: Enable 2FA via SMS for added security, and use a password manager to store complex passwords.
Common Issues and Troubleshooting Tips
While updating your information on Exness is straightforward, you may encounter issues. Here are common problems and solutions:
· Document Rejection: Ensure uploaded documents are clear, legible, and not older than three months (for POR). If rejected, try a different document or contact support.
· Verification Delays: Verification typically takes minutes but may require up to 24 hours for manual checks. Ensure all details match your documents.
· Login Issues: Double-check your credentials. If you’ve forgotten your password, use the “Forgot Password” option to reset it.
· Frozen Account: Using false or outdated information may lead to account freezing. Contact support immediately to resolve this.
· No Response from Support: If live chat or email responses are delayed, try contacting Exness via phone or through the Support Hub in your Personal Area.
Best Practices for Managing Your Exness Account
To ensure a smooth experience when updating your information, follow these best practices:
· Use Accurate Information: Always provide truthful details to avoid compliance issues or account restrictions.
· Keep Documents Ready: Have valid POI and POR documents prepared before starting the update process.
· Enable 2FA: Use two-factor authentication to secure your account and receive verification codes promptly.
· Monitor Account Activity: Regularly check your Personal Area for unauthorized access or discrepancies.
· Contact Support Promptly: If you encounter issues, reach out to Exness support via live chat, email (support@exness.com), or phone for assistance.
Why Choose Exness for Trading?
Exness is a trusted broker with over 60 million registered clients globally, offering competitive spreads, high leverage (up to 1:2000), and user-friendly platforms like MetaTrader 4 and 5. Its robust customer support, available 24/7 in English, Chinese, and Thai, ensures traders receive timely assistance. By keeping your account information updated, you can fully leverage Exness’s features, including:
· Instant Withdrawals: Over 98% of withdrawals are processed instantly.
· Diverse Instruments: Trade forex, cryptocurrencies, commodities, indices, and more.
· Regulatory Compliance: Licensed by top-tier authorities like the FCA and CySEC.
Conclusion
Updating your personal information on Exness is a straightforward process when you follow the correct steps. Whether you’re changing your name, address, phone number, or security settings, Exness provides clear pathways through the Personal Area or customer support. By keeping your details accurate, you ensure compliance, security, and uninterrupted access to your trading account.
If you encounter challenges, Exness’s support team is available via email (support@exness.com), live chat, or phone. For more complex changes, such as updating your registered name or phone number, be prepared to provide valid documentation and possibly complete a video verification. By following this guide, you can confidently manage your Exness account and focus on your trading journey.
Ready to update your Exness account? Log in to your Personal Area now and follow the steps above to keep your information current!
FAQs
1. Can I change my email address on Exness?No, you cannot change the registered email address. You must create a new Exness account with the desired email.
2. How long does it take to verify a new address?Verification typically takes minutes but may require up to 24 hours for manual checks.
3. What documents are required to change my address?A recent utility bill, bank statement, or government-issued document (not older than three months) showing your name and new address.
4. What happens if I use incorrect information?Using false or outdated information may lead to account restrictions or freezing. Always provide accurate details.
5. How do I contact Exness support?Reach out via live chat, email (support@exness.com), or phone. Support is available 24/7 in English, Chinese, and Thai.
💥 Note: To enjoy the benefits of the partner code, such as trading fee rebates, you need to register with Exness through this link: Open An Account or Visit Brokers 🏆
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