Your student services

Helping students to feel safe and supported, we put the wellbeing and safety of our students first. Our dedicated team work closely with personal tutors, lecturers and support staff to ensure that students know how to keep themselves safe, happy, and healthy throughout their time at College and receive the appropriate support. All full time students have a personal tutor who will support their academic and personal progress. You will meet with your personal tutor and they will support your progress and personal development while you are at College. They will work with you to set challenging but achievable goals for your academic work and overall personal development. Your tutor and our EXtra provision (see pages 4142 for more details) will equip you with all the skills and knowledge you’ll need as you progress on to your next step, wherever and whatever that may be.

Our Future Steps Team are always available to you to ensure you have all the information, advice and guidance you need to make the right choices about your future. This could be applying for university, an Apprenticeship or starting a career. See page 49 for more details.

Support for Apprentices

Our friendly Apprenticeship Team are here to support you through your first steps and help you find an Apprenticeship job. They can offer guidance on jobs that might suit your interests and skills, give you advice on companies to apply to, assist you with job applications and help prepare you for interviews. Once you start your Apprenticeship your Exeter College Skills Officer will be your main point of contact throughout your qualification. As an expert in your field of work, they will conduct training, carry out workplace visits and assessments, and ensure you and your employer are supported throughout your journey. Our Apprentices will also be supported by WRAAP, the wrap around support programme for Apprentices. It will cover a range of topics such as health and wellbeing, social development such as participation in charity events and next steps career advice and guidance. Wellbeing support is accessible to all learners throughout term time. Our Wellbeing Team offer support for a wide range of issues which may impact on your wellbeing and learning. We are a non-judgemental and confidential space, providing one-to-one guidance, advice and signposting. Where appropriate, we can refer into specialist services, to ensure you receive the right support and keep you on track with your studies. Learners can drop in to see a member of the team within a safe space at Greystone House during our drop-in hours, or alternatively, we can offer support via phone or Teams call. We recognise that learners may find face-to-face or phone calls difficult, so where necessary, we are also happy to offer support via email. As a learner, you’ll have access to our online wellbeing platform which is full of useful resources and tips to help improve your wellbeing.

A member of the Wellbeing Team will also be based in your faculty once a week to make accessing face to face support easier if your course is away from our main Hele Road site. Learners can access support from the Wellbeing Team through drop in, referral from Tutor or by emailing studentservices@exe-

coll.ac.uk

Students can check the Student Wellbeing SharePoint pages for dates and times that Digby, our College therapy dog, is in College and come and say ‘Hello’!

Exeter College has a dedicated Safeguarding Team that is committed to ensuring that all students feel safe and are protected from harm. Safeguarding covers anything that may pose a risk to the safety or wellbeing of an individual. For example, if somebody is making you do something you don’t want to do or you find yourself in a situation that feels dangerous, risky or uncomfortable. If you are worried about yourself, a family member or someone else in the College, please speak to a member of staff or contact the Safeguarding Team directly. The Safeguarding Team are located at Greystone House.

Financial support

If you need information, advice or guidance about financial support, free meals or help with travel costs then our Welfare Team can help you with this. We are always happy to answer your queries and will support you whenever we can. We think that everyone has the right to further education and training. We are committed to supporting learners to achieve their full potential and may be able to offer financial support to help students who are experiencing hardship with costs associated with College. Financial support from the 16-19 Discretionary Bursary Fund is available for students with a household income of £27,000 or below. The College can support where cost could be a barrier to accessing education and could help towards travel or provide free meals. Vulnerable learners (who are in care, a care leaver or some students who live independently and financially support themselves) may be eligible for a bursary of up to £1,200 a year. Please check our website for the latest information and to request an application form. Course fees - see our website exe-coll.ac.uk for up-to-date details about any additional fees relating to your course or programme of study. You can also contact the Welfare Team on bursary@exe-coll.ac.uk or by calling 01392

400526.