WELCOME TO EXCELSIOR WELLNESS
Thank you for choosing Excelsior Wellness. Whether you are here for care, collaboration, or connection, we are honored to serve alongside you.
At Excelsior, we value our commitment to our community, ensuring access for all, regardless of ability to pay. We believe that health is more than the absence of illness; it’s about hope, dignity, access, and possibility. Excelsior offers three pillars of programs and services, creating a full continuum of care through the eight dimensions of wellness defined by the Substance Abuse and Mental Health Services Administration (SAMHSA). These pillars include engagement, integrated healthcare, education, and opportunities for success.
Inside this booklet, you’ll find key information about our services, care philosophy, and how we work together with you, our neighbors and community. We want you to feel informed, empowered, and supported in being a decision maker in your care. Excelsior Wellness is more than one place or one program. Through Excelsior Wellness Center, we offer comprehensive community behavioral health services for individuals and families. At Excelsior Family Medicine, we provide affordable, integrated healthcare rooted in dignity and compassion.
In addition, our Integrated Care Center (ICC) brings it all together, creating a one-stop experience where mental, emotional, and physical health are treated with equal care to support young adults successful transition to an independent, community-based living.
We are deeply committed to our Five-Fold Commitment:
1.Equity and Accessibility for all
2.Best Use of Resources to maximize impact
3.Workforce Experience that reflects compassion and quality
4.Best Possible Health Outcomes for every individual, and
5.Enhancing the Care Experience with every interaction.
Our community is at the center of everything we do. That’s why we encourage you to speak up, ask questions, and partner with us in your care or collaboration. Whether you are a participant, family member, provider, or partner, your voice matters here. Your feedback helps us grow and helps us serve even better. On behalf of the entire team, we thank you for choosing Excelsior Wellness.
We look forward to a true partnership with you.
Andrew Hill Chief Executive Officer Excelsior Wellness
OUR CARE MODEL
Excelsior Wellness is a nonprofit, integrated healthcare system dedicated to supporting the mental, emotional, and physical well-being of individuals, families, and communities. By combining behavioral health, primary care, and social services, Excelsior Wellness provides coordinated, person-centered care.
Our holistic philosophy means we see, honor, and care for the whole person and meet them where they are. Guided by compassion, innovation, and a commitment to equity and access, Excelsior Wellness is helping build the future of community wellness in Spokane, across Washington, and the Pacific Northwest.
OUR MISSION
To uplift our community’s mental, emotional and physical health, and well-being.
EQUITY AND ACCESSIBILITY:
We are dedicated to providing affordable, high-quality healthcare to all communities, with a focus on the underserved. By removing barriers to healthcare, we ensure equal access for everyone, regardless of race, ethnicity, gender identity, sexual orientation, religion, or socio-economic status.
WORKFORCE EXPERIENCE:
Our healthcare providers are the foundation of our organization. We foster a supportive work environment that values diversity, encourages professional growth, and promotes collaboration, respect, and open communication. We prioritize work-life balance, reduce burnout, and empower our staff to deliver the best care possible.
BEST POSSIBLE HEALTH OUTCOMES:
Our ultimate goal is to achieve the best health outcomes for our patients. We provide high-quality, evidence-based healthcare services tailored to each patient's unique needs. By emphasizing preventive care, health education, and early intervention, we measure success through both clinical outcomes and patient satisfaction.
BEST USE OF RESOURCES:
We optimize resources to deliver high-quality healthcare while minimizing waste and maximizing efficiency through evidencebased practices. We focus on programs and services that improve health outcomes and reduce healthcare costs.
ENHANCING THE CARE EXPERIENCE
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We are committed to enhancing the care experience by offering patient-centered, compassionate care that addresses physical, emotional, and spiritual needs. We engage patients by providing education and support to help them make informed decisions. Through collaboration with other healthcare providers, we ensure continuity of care and constantly work to improve the quality of our services.
OUR FIVE-FOLD COMMITMENT
Excelsior Family Medicine
Excelsior Family Medicine is your neighborhood health clinic, committed to an integrated approach to wellness. We bring physical and mental health care together in one welcoming space, so you can receive whole-person care that fits your unique needs and goals. Our team of doctors, nurse practitioners, and counselors work closely with you and with each other to ensure care that feels personal and connected. We serve people of all ages, offering many services under one roof.
Primary Care
We focus on helping you stay healthy and manage ongoing health conditions over time. Primary care providers take the time to understand your medical history, mental health, current conditions, and personal health goals. They are usually the first people patients see when seeking care and act as trusted partners, helping guide them through their healthcare journey.
Psychiatric Medication Management
Our Medication Management program supports those who may be experiencing moderate to more serious mental or behavioral health challenges. Providers may prescribe medications to help reduce symptoms, manage long-term conditions, and improve overall quality of life. This program is intended to be short-term, with participants returning to primary care for continued medication support.
Mental Health Counseling
Our mental health counselors work with children, teens, and adults using proven therapy approaches. Counselors work together with you to set personal goals, focusing on what you want to achieve in your overall mental health and wellness.
Collaborative Care
We offer a collaborative care program that helps address everyday factors that can affect health, such as access to food, housing, transportation, and other community supports. Patients are referred to this service by their primary care provider. Together, we help set clear health goals, connect you with local resources, and enroll in needed services.
Substance Use Disorder Program
Our outpatient Substance Use Disorder program serves clients ages 11 and older. A state certified professional conducts ASAM based assessments to determine level of care, then provides individualized treatment planning and relapse prevention support. Services focus on education, coaching, coping skill development, and building self sufficiency. Clients may also be referred to our Collaborative Care program for added community resources and group support.
Excelsior Wellness Center
We offer personalized wellness programs to support families with children facing complex behavioral health needs. Our goal is simple: to keep your family strong and connected. Led by experienced, licensed professionals, we provide compassionate care, virtually or in person, walking alongside you every step of the way.
Respite Services
We offer short-term, therapeutic care for youth in K8 grade experiencing emotional and behavioral health challenges. Our structured, engaging program builds essential life skills grounded in Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), and Acceptance and Commitment Therapy (ACT), while giving caregivers peace of mind. th
What to Expect
Completion of a mental health assessment within the last 12 months.
Programming Monday-Friday (12-5:00pm). Seasonal day camps (spring, summer and winter).
Access to challenge course elements and initiatives.
Access to medication management.
Access to primary care.
Telehealth Counseling Services
Our telehealth services are designed for all ages to meet your unique needs. You will be paired with a dedicated clinician for regular sessions and will have access to a variety of services to support your wellness goals. These services can be adapted for both routine outpatient behavioral health service or intensive behavioral health outpatient services.
What to Expect
Medicaid or private pay/commercial Insurance accepted.
Individualized treatment planning.
Access to Certified Peer Support Specialist.
Access to medication management.
Access to primary care.
Wraparound Intensive Services (WISe+)
These services are for children, youth, and young adults ages birth-20 with significant behavioral health challenges who need individualized, coordinated support to succeed at home, in school, and in their communities. Each team includes a Certified Peer Support Specialist with lived experience, a Mental Health Therapist who provides evidence-based therapy, and a Care Coordinator who organizes services and leads the team toward your overall wellness goals. WISe is available in-person in Spokane County, while our Virtual Intensive Engagement Wraparound (VIEW) program extends access statewide across Washington.
What to Expect:
Completion of a Child Adolescent Needs and Strengths assessment. Completion of a mental health assessment. Medicaid or Medicaid eligible youth. 10+ hours of wraparound support each month from a multidisciplinary team.
Access to crisis services.
Access to medication management.
Access to primary care.
Integrated Care Center
We provide young adult services designed to empower individuals ages 18–25 as they transition to adulthood. Our programs bring together residential care, behavioral health, primary care, and medication support, all in one connected approach. Working side by side with our residents and the community, we create a supportive network that helps young adults build independence, strengthen recovery, and move confidently toward their goals.
Who Can Join:
All genders.
Self-referrals.
Willing to engage with a supportive team. Able to manage activities of daily living (e.g., toileting, bathing, eating).
Bridge
Our 90-day supportive housing program is designed to support young adults ages 18-25 as they move from inpatient or residential treatment back into the community. With individualized support and short-term housing, Bridge helps reduce the risk of facing homelessness and empowers young adults to chart their own path toward stability, wellness, and independence.
What to Expect:
Length of stay is up to 90 days.
Completion of a mental health assessment preferred.
All insurance types accepted.
Referrals from inpatient or residential treatment OR who completed treatment in the last 30 days accepted.
Short-Term Supportive Placement: provides a safe, structured place to land after inpatient care for intentional focus on recovery and transition planning.
Wraparound Support: delivers daily coaching, clinical access, and life-skills development to help rebuild routines and confidence.
Transition Pathways: connections to education, employment, and long-term housing options with guidance from staff and peer support.
LifePoint
We offer a transition program for young adults ages 18-21 focused on helping them achieve independence, wellness, and meaningful community integration. Our comprehensive services support individuals transitioning from homelessness, inpatient care, foster care, and other difficult circumstances.
What to Expect:
Length of stay is typically greater than 90 days.
Completion of a mental health assessment. Coordinated Care, Molina, or Wellpoint insurance accepted.
Referrals from all systems of care accepted. Holistic Support Framework: combines clinical care, peer support, and community resources to provide well-rounded, individualized support. Skill Development & Empowerment: builds the life skills needed for independent living through modeling, practice, and hands-on guidance.
Education & Employment Pathways: supports school success and work readiness to help move toward long-term stability and meaningful goals.
Scan the QR code or visit us at excelsiorintegratedcare.org to learn more.
OUR VISION
When youth thrive, neighborhoods and communities thrive.
SERVICES
EXCELSIOR WELLNESS IS HERE FOR ALL
At Excelsior Wellness, we offer comprehensive support services, including mental health, primary care, education, and community engagement programs to individuals and families of all backgrounds, ensuring that care is accessible to those facing the greatest challenges. Our mission is to enhance community wellness by providing inclusive, high-quality care and support, tailored to meet the unique needs of each individual, regardless of their circumstances.
We are committed to bridging the gaps in healthcare and support services across our community, making certain that no one is left without the essential care and support they deserve.
PAYMENT
We accept most insurance plans, including private insurance, Medicaid, and Medicare. We also offer a sliding fee scale. To apply for the sliding fee discount program, visit our website or call to request an application. Patients are responsible for their co-pays and deductibles.
