2024 IMPACT REPORT
MISSION,VISION,VALUES
Mission:ExcelsiorWellnessalignspeople, institutions,andresourcestorestoreand preserveourcommunity’smental,emotional andphysicalhealth,andwell-being.
Vision:Thatallpeoplelivehealthier,stronger, andmoresatisfyinglives.
Values:Quality,Compassion,Adaptation,and Innovation
January2024-December2024
AndrewHill,PresidentandCEO,Ex-officio
CarmenGreen,Chair
AlanBasham,Vice-ChairandDirector
DennisHession,Secretary
ShaunCross,TreasurerandChairofFinanceCommittee
DaphneSmith,ChairofGovernanceCommittee
Gerald(Jerry)Crowshoe,Director
Dr ShariClarke,Director
Dr.AmandaReedy,Director
LJKlinkenberg,Director
AnnaFranklin,Director
JacquelynneSandoval,Director
Dr.RobertWigert,Director
ALETTERFROMLEADERSHIP
ANDREWHILL,PRESIDENT&CEO,EXCELSIORWELLNESS
DearFriends,Partners,andCommunityMembers,
AtExcelsiorWellness,everynumbertellsastory andeverystoryremindsuswhywedo thiswork.
In2024,Excelsiortouchedthelivesofthousandsacrossourregion Morethan1,200new peoplefoundcarethroughourclinics,camps,housingprograms,andintegratedhealth services.FromyouthtryingsomethingnewatCampExcelsiortoyoungadultsgaining stabilityatLifePoint,tofamiliesconnectingtocareclosertohomethroughVIEWandour expandingwraparoundprograms everymomentreflectedtheheartofourmission.
Behindeverymilestonestandsanincredibleteam andthesteadfastsupportofour BoardofDirectors.Eachyear,weinvestnearly80%ofourrevenuebackintoourstaff, ensuringtheyhavetheresources,training,andcultureofcareneededtomeettheneeds ofourcommunity.In2024,teamsreopenedcampuses,launchednewprograms, completedan$8millionremodelofourFamilyMedicineandBehavioralHealthClinic,and expandedaccesstofullyintegratedcare Theiradaptability,innovation,commitmentto quality,andcompassionshapedeveryachievementinthepagesahead.
Ourimpactalsoextendedacrosstheregion.Excelsiorclosedtheyearwith$25millionin revenue,fueledby134%revenuegrowthsince2020andanaverageannualgrowthrateof 23% Wesecuredmorethan$15milliontoadvanceaffordablehousinginitiatives, distributedtensofthousandsofessentialitems,andprovidedover$260,000inservices regardlessofabilitytopay reaffirmingthatwellnessmustbeaccessibletoall.
WeexpandedvocationaltrainingthroughGildred’sGarage,securedkeyzoningapprovals forExcelsiorWellnessVillage,andpartneredwithnationalandstateleaderstoinvestina newearlylearningfacilityonourNorthwestSpokanecampus acceleratingourvisionfor thriving,connectedcommunities.
Asyouexplorethisreport,you’llseeayeardefinedbysharedprogress,boldinvestment, thoughtfulexecution,anddeepenedtrust.EverymilestonebelongsnotjusttoExcelsior buttoeveryneighbor,staffmember,partner,andcommunityleaderwhobelievesin what’spossible.
Thankyouforbeingpartofthisjourney Weareproudofwhat2024brought andweare justgettingstarted.
Withgratitudeandoptimism,
742
Pictured:SusanBell
“MYEXPERIENCEAT EXCELSIORWAS PHENOMENAL,ANDI’M SOGRATEFULFOR THEIRAMAZINGSTAFF ANDSERVICES.”
-PARTICIPANT FAMILYMEDICINE
1,000+
NEWINDIVIDUALSSERVED YEAR-OVER-YEAR
4.1/5 PATIENT SATISFACTIONRATING
$26K DIRECTFINANCIAL SUPPORTTO PARTICIPANTSIN NEED
$2.7M EMPLOYEEBENEFITS ACCOUNTFORMORE THAN10%OFREVENUE
51,484 UNIQUESERVICES PROVIDEDIN2024
134% INCREASEIN REVENUEOVERTHE LAST5YEARS
“I’MNEWHEREBUTTHEHEALTHCARECOVERAGEMIGHTBE THEBESTI’VEHADWHILEWORKINGINSPOKANE. EVERYONEHASBEENSOWELCOMING!I'VELOSTTRACK OFTHENUMBEROFEMPLOYEESWHOGREETEDME, INTRODUCEDTHEMSELVES,ANDTOLDMEHOWGLAD THEYWERETOHAVEMEONTHETEAM.”
-EXCELSIOREMPLOYEE
STAFFWITH20+YEARSOFEMPLOYMENT
SUEB.-49,SCOTTG.-38 LOUR.-38,MARGARETG.-35 ERICK.-31,KIMP.-30,JOHNF.-23 MARISOLP.-23,JOSHM.-22, SCOTTD.-21,MICHELLES.-21
331 YEARSOFSERVICE COMBINEDAMONG LEGACYEMPLOYEES
“WERECENTLYHADA GRADUATION!THE RESIDENTWASABLETO REUNIFYWITHFAMILY, ISWORKINGFULLTIME, ANDISRE-ENGAGEDIN AGEDPROGRAM. UPONDISCHARGE,THE MOTHERSHAREDWITH USTHATSHEFELT,‘I HAVEMYSONBACK.’" -PARTICIPANT LIFEPOINT
25%
OFALLINDIVIDUALSSERVED, WEREFROMTHENORTHWEST SPOKANENEIGHBORHOOD
$220K SERVICES DONATED
$25M POURED INTO THESPOKANE COMMUNITY
YEARATAGLANCE
New year, same mission and goals! The virtual wraparound services pilot is complete. The success of the program allows for expansion to additional participants
The school-based behavioral health program with a local school district continues to expand. The team rallies to create different pathways for patient services that were impacted by the cyber attack on Change Healthcare
Family Medicine moves to the main campus, achieving a long standing goal of Excelsior to bridge Primary Care and Behavioral Health services in one site The $8M renovated space combines services into one location, creating ease for families and community members
Camp Excelsior launches for the summer! The plans to build mixed income apartments prioritizing youth exiting the foster care system solidify with a preliminary award for funding and the development of architectural design.
The CEO presents at local neighborhood councils on the future of Excelsior's main site A private donor generously supplies equipment that will support the skills center being built at NW Blvd
Excelsior invests in our people and provides training to remain current on provided services. Our Lifepoint program continues to partner with DCYF and support youth exiting the foster care system, responding swiftly to house a youth who was aging out and had no alternative and would have been homeless
The Outreach and Engagement team is busy in the community, focusing on sharing the services available with underrepresented communities Excelsior's Grand Opening sees its largest turnout of neighbors and supporters, with over 360 attendees All-staff training begins for Culturally and Linguistically Appropriate Services
Excelsior reaches record visit volumes in Family Medicine, expands virtual wraparound services across new counties, and furthers community awareness of our place-based initiative, Excelsior Wellness Village
Graduation season! One of our Lifepoint residents reunifies with their family A parent shares gratitude in that they "have their son back " Summer camp preparations begin with a month-long training for recreational aides.
Excelsior partners with external agencies to identify and address unmet needs for youth. This includes exploring the development of an early learning facility, providing space for a Community Provider to provide assessments to diagnose autism, and discussing best practices with a Pediatric Provider on being a Foster Care Center of Excellence.
In partnership with The America’s Foundation, Excelsior Holistic Schools (EHS) completes renovations and successfully launches a pilot program for Transition Age Youth (TAY) in the Integrated Care Center The Mayor of Spokane speaks in support of the project
JustGettingStarted
Dec Excelsior hosts Winter Camp for the third year in a row We also expand integrated care and behavioral health outreach initiatives in the community. The Spokane City Council approves initial land use to support the place-based initiative, Excelsior Wellness Village
WAYSTOFURTHEROURIMPACT
AlldonationstoExcelsiorWellnessaretaxdeductible.
SocialImpactInvesting
Combinefinancialreturnswithsocialgoodbydirecting investmentdollarsintorealestatedevelopmentprojectsthat contributepositivelytothecommunity,suchasproviding affordablehousingorsupportingsustainabledevelopment.
PlannedGiving:AnImpactfulWayThroughYourWill
AnimpactfulwaytomakeagifttoExcelsioristomakea commitmentthroughyourwill.PleasecontacttheFinanceOffice atfinance@excelsiorwellness.orgformoreinformation.
DonorAdvisedFunds
Therearespecialtaxbenefitstomakingagiftthrough aDonorAdvisedFund.PleasecontacttheDevelopment Officeatdevelopment@excelsiorwellness.orgifyou haveaquestionaboutgiftingthroughaDonorFund.
MatchingGifts
Bytakingadvantageofanemployer’smatchinggift program,donorscannotablyincreasetheamountand impactoftheirgift.Pleaseconsideraskingyouremployerif theyhaveamatchinggiftprogram.
BecomeaMonthlySustainer
Tosupportoureffortsonanongoingbasis,weinvite youtoconsiderbecomingamonthlysustainer.You candonatebycheckoronline.
Todonateonline:Visitourwebsiteat excelsiorwellness.organdclickthe"Donate"button, orscantheQRcodebelow.
Todonatebycheck:Pleasemakeyourcheckpayable to'ExcelsiorWellness'andmailittoourofficeat3754 W.IndianTrailRd.,Spokane,WA99208.
Yourgenerouscontributionhelpsuscontinue providingvitalservicestothecommunity. Thankyouforyoursupport!
excelsiorwellness.org|509.559.3100
