Building Back Better - 2021 Performance Excellence Summit & Canada Awards for Excellence

Build Back Better

NOVEMBER 2-4, 2021

PERFORMANCE EXCELLENCE SUMMIT & CANADA AWARDS FOR EXCELLENCE ISSUE | NOVEMBER 2021

CREATIVE DIRECTOR / NIKI MARUSIC COPY EDITOR / BONITA SAVARD

ADVERTISING NIKI MARUSIC TEL: 416.251.7600 ext. 231 HOW TO REACH US Please address all correspondence to: info@excellence.ca EXCELLENCE CANADA North American Centre 5 7 0 0 Yo n g e S t r e e t , S u i t e 2 0 0 To r o n t o , O N M 2 M 4 K 2 T E L : 4 1 6 . 2 5 1 . 7 6 0 0 • FA X : 4 1 6 . 2 5 1 . 9 1 3 1 EMAIL: info@excellence.ca WWW.EXCELLENCE.CA ADVERTISING INQUIRIES TEL: 416.251.7600 ext. 231 ads@excellence.ca COPYRIGHT IDEAS AND OPINIONS EXPRESSED IN THE ARTICLES DO NOT NECESSARILY REFLECT THE VIEWS OF EXCELLENCE CANADA OR THE PUBLISHER. NO PART OF THIS PUBLICATION MAY BE USED WITHOUT WRITTEN PERMISSION FROM THE PUBLISHER.

EXCELLENCE MADE POSSIBLE. | 2

CONTENTS

20

4

4

MESSAGE FROM THE GOVERNOR GENERAL OF CANADA

6

WELCOME MESSAGE FROM THE CHAIR

7

WELCOME MESSAGE FROM THE PRESIDENT

10

PROGRAMME

14

BOARD OF GOVERNORS’ RECOGNITION OF ACHIEVEMENT AWARD RECIPIENTS

15

SPEAKER PROFILES

20

CANADA AWARDS FOR EXCELLENCE RECIPIENTS - GET TO KNOW THE 2021 RECIPIENTS

22

CANADA AWARDS FOR EXCELLENCE RECIPIENT LISTING

32

DOMTAR, A RECOGNIZED TREE-TO-SHEET APPROACH

Her Excellency the Right Honourable Mary May Simon, C.C., C.M.M., C.O.M., O.Q., C.D., Governor General and Commander-in-Chief of Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 3

MESSAGE FROM THE GOVERNOR GENERAL

Message from the Governor General on the occasion of the 37th annual Canada Awards for Excellence By demonstrating leadership and commitment to excellence, organizations across Canada are creating healthier and safer workplaces. As a result, they foster the well-being of communities, as well as the engagement, innovation, productivity and success of its members.

Each of today’s recipients have been dedicated to excellence for many years, doing good in their community and in Canada. They have led by example, showing caring, compassion and generosity. Most of all they have proven that social consciousness goes hand-in-hand with smart business practices, and that it is always possible to do better for Canadian employees, now in and in the future.

Thank you to all those at Excellence Canada for continuing to recognize deserving Canadian organizations. And congratulations to all of you being honoured here today!

Mary May Simon

MESSAGE DE LA GOUVERNEURE GÉNÉRALE

W E L C O M E

F R O M

T H E

C H A I R

Greetings colleagues and friends, On behalf of the Board of Directors, management and staff of Excellence Canada, welcome to the annual Performance Excellence Summit and 37th Canada Awards for Excellence ceremony. It is an honour to participate in this flagship national event, both as the Chair of Excellence Canada and the CEO of SE Health, an organization that continues to live and breathe its own journey to excellence. On that note, I would like to extend congratulations to all of the leading private, public and not-for-profit organizations that have met the rigorous standards and requirements through the Canada Awards for Excellence program. You are all truly role models of excellence.

The theme of this year’s Performance Excellence Summit is “Building Back Better: Reimagine, Restructure, Recover.” When I reflect on this theme, it speaks to a hopeful future and how we can make it a reality. As the global pandemic wears on, it has never been more important to acknowledge that excellence grows in hard times, not easy ones. If we are discouraged by adversity, we will never reach the heights of excellence.

Despite the unprecedented and ongoing challenges of the past year, there have also been many bright spots worth celebrating. The global effort to develop and distribute an effective vaccine for COVID-19 is helping us bring the virus under control. After a lagging start, Canada hit its stride and now enjoys one of the highest rates of vaccination in the world. Within my own organization, I watched excellence flourish as our health professionals and team consistently rose to the occasion and met challenges head on.

At the 2020 Summer Games in Tokyo, one of the most decorated gymnasts of all times, Simone Biles – herself no stranger to adversity – shone a powerful light on the connection between mental health and high performance, reminding us that winning should never come at the expense of wellbeing. And when we needed a dose of inspiration, Gurdeep Pandher was there, dancing in the Yukon and spreading joy and positivity throughout Canada and beyond. This is what leadership is all about.

Remember – despite challenges, excellence prevails. As organizations committed to excellence, we are well positioned to play a role in Building Back Better and creating a hopeful future. This year’s Performance Excellence Summit has been designed to inspire you and provide some creative new ideas to take back to your teams. I hope you will also take the time to self-reflect on your own wellness and personal excellence journey. And of course, the Summit is a great opportunity to network with colleagues from other award-winning organizations who are just as committed to achieving excellence as you are.

Take care, stay healthy and enjoy!

Shirlee Sharkey Chair, Excellence Canada President & CEO SE Health

EXCELLENCE MADE POSSIBLE. | 6

W E L C O M E

F R O M

T H E

P R E S I D E N T

&

C E O

On behalf of the Board of Governors and the Board of Directors of Excellence Canada, I would like to welcome you to the 37th Performance Excellence Summit and Canada Awards for Excellence.

As a result of the Covid-19 pandemic, this year’s Summit and Awards are being held virtually for the first time. Thanks to the feedback from our Partners and Friends of Excellence, we have scheduled three half-days, from noon to 3 p.m. EST. We have crafted an agenda with amazing speakers who will share their knowledge on this year’s theme: “Building Back Better: Reimagine . Restructure. Recover.”

The Summit will feature four keynote presentations: • Relentless Adaption -4 Digital Trends Accelerating How to Thrive in Chaos • It’s Time for a Workplace Renaissance: Building High performance Cultures Where People Thrive • From Great to Good • Feel Good First: Comedy as Your Secret Weapon

There will also be two concurrent sessions per day to choose from: • Responding to Workplace Mental Health Challenges in the Hybrid Work Culture • In Partnership for an Inclusive Future • Reinventing the Culture of Work • Refreshing our Approach to Enterprise Risk in Healthcare At the Canada Awards for Excellence, we will be recognizing 18 outstanding organizations for their achievements in the areas of: Mental Health at Work; Healthy Workplace; and Excellence, Innovation and Wellness. Marnie McBean, Three-Time Olympic Gold Medalist, will have a Fireside Chat with our Master of Ceremonies, Erin Davis. And we will be presenting Special Recognition of Achievement Awards to three very distinguished Canadians who have made a real difference in our fight against Covid-19: André Picard, Journalist, Globe and Mail; Ian MacLachlan, Ph.D., Independent Biotechnology Consultant, MacLachlan Consulting Inc; and Dr. Theresa Tam, BMBS (UK), FRCPC, Chief Public Health Officer of Canada.

Thank you for joining us for all or part of the Summit and Awards. We hope that you will enjoy the program and learn a few new nuggets that will serve you and your organization well as we recover from the pandemic and “Build Back Better!”.

Allan N. Ebedes President & CEO Excellence Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 7

B O A R D

O F

D I R E C T O R S

Colin Brown Director Excellence Canada

Neil Crawford Practice Leader, Strategic Human Resources

Dr. Hugh Drouin Director Excellence Canada

Allan N. Ebedes President & Chief Executive Officer

Excellence Canada

Consulting, Stratford Managers Corporation

Laura Nashman Chief Executive Officer

BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

Shirlee Sharkey Chair, Excellence Canada President & Chief Executive Officer SE Health

John Wilson Founder & CEO CEO Global Network Inc.

Together, we are making a difference!

Excellence Canada continues to inspire organizational excellence in Canada. Allan Ebedes, President & CEO would like to thank our Board of Directors, Board of Governors and Partners for their commitment and continued support.

Allan N. Ebedes President & Chief Executive Officer Excellence Canada

B O A R D

O F

G O V E R N O R S

Marc Andrews Deputy Chief Peel Regional Police

Dr. Ian Austin Dean, Centre for Business George Brown College

Colin Brown Director Excellence Canada

Rodney C. Cook Vice President, Workplace Health and Safety Services Workplace Safety & Insurance Board

Neil Crawford Practice Leader, Strategic Human Resources Consulting Stratford Managers Corporation

Stella DanosPapaconstantinou Commissioner, Social Services Region of Durham

Yvonne de Lint Deputy Managing Director, Currency Department Bank of Canada

Rani Dhaliwal SVP Transformation & Strategic Partnerships Humber College

Marie Doherty Director, Client Service Team Queen’s University

Dr. Hugh Drouin Director Excellence Canada

Allan Ebedes President & Chief Executive Officer Excellence Canada

Martha Harley VP Finance, Administration & Risk University of Guelph

Sue Ivay Chief HR Officer Calian Group Ltd.

Julian Jugmohan Vice President, Finance Ricoh Canada Inc.

Cori Lawson-Roberts AVP Disability Innovation & Integrity, Wellness, Disability & Life Manulife

Dr. Peter Legge Chairman & Chief Executive Officer/ Publisher Canada Wide Media Limited

Ruth Mojeed Founder and Chief Equity Officer The Inclusion Project

Bob Nakagawa Registrar College of Pharmacists of British Columbia

Laura Nashman Chief Executive Officer BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

David Rennie Executive Director, Strategies & Initiatives Regional Municipality of York

Anil Sankar Director, Business Operations CBC

Gary Seveny – Past Chair, Excellence Canada Co-Founder PB Capital Inc.

Shirlee Sharkey – Chair of Excellence Canada President & Chief Executive Officer Saint Elizabeth

Andy Taylor Chief Administrative Officer City of Markham

Cindy Taylor Assistant VP, Human Resources Carleton University

Heidi Theelen Manager, Organizational Excellence Engineers Canada

Marilyn Thompson Associate Provost, Human Resources University of Waterloo

Serge Tremblay Acting CEO Canadian Forces Housing Agency

John Wilson Founder & CEO CEO Global Network Inc.

View all Board of Directors profiles online at www.excellence.ca/ board-of-directors and Board of Governors at www.excellence.ca/ board-of-governors

37 T H P ER F OR MA NCE EX CEL L ENCE SUM M I T & CANADA AWARDS FOR EXCELLENCE Tuesday, November 2, 2021 12:00 p.m. – 12:30 p.m.

12:30 p.m. – 12:35 p.m.

12:35 p.m. – 1:00 p.m.

Networking

Connect with fellow peers 1:1 via speed networking

Welcome from Co-Hosts

Iva Grbesic, Content Creator & regular on Cityline’s Makeover Madness, and Adam Stoehr, VP Education and Research, Excellence Canada

Keynote: Relentless Adaptation - 4 Digital Trends Accelerating and How to Thrive in Chaos Amber Mac, Speaker, Author, Host, Entrepreneur

CO N C U R R ENT BREA KOUT SESSIONS

Responding to Workplace Mental Health Challenges in the Hybrid Work Culture

Moderator: Karen Jackson, Senior Advisor, Healthy Workplace Strategies, Excellence Canada 1:00 p.m. – 2:00 p.m.

Donna Marshall, Counselling Psychology CEO & Co-Founder, Workright

In Partnership for an Inclusive Future and Presentation of the REDI Readiness Award

Moderator: Ruth Mojeed Ramirez, Chief Equity Officer, The Inclusion Project Ian Austin, Dean of the Centre for Business, George Brown College Erin Davis, Founder, Erin Davis Co. Carol Anne Hilton, MBA, CEO and Founder of The Indigenomics Institute Anita Huberman, President & CEO, Surrey Board of Trade

2:00 p.m. – 2:25 p.m.

2:25 p.m. – 3:00 p.m.

Networking

Connect with fellow peers 1:1 via speed networking

It’s Time for a Workplace Renaissance: Building High Performance Cultures Where People Thrive Marv Franz, Founder and Principal, New Vantage

Wednesday, November 3, 2021 12:00 p.m. – 12:30 p.m.

12:30 p.m. – 12:35 p.m.

Networking

Connect with fellow peers 1:1 via speed networking

Welcome from Co-Hosts

Iva Grbesic, Content Creator & regular on Cityline’s Makeover Madness, and Adam Stoehr, VP Education and Research, Excellence Canada

EXCELLENCE MADE POSSIBLE. | 10

Wednesday, November 3, 2021 Cont’d 12:35 p.m. – 1:00 p.m.

From Great to Good

Ryan McCarty, Author, International Renowned Speaker, and the Co-Founder of Culture of Good CO NC U R R ENT BREA KOUT SESSIONS

A Risky Business – Refreshing our Approach to Enterprise Risk in Healthcare 1:00 p.m. – 2:00 p.m.

Moderator: Catherine Neville, VP Organizational Excellence, Excellence Canada

Farah Ismail, SVP, Excellence, Integration + Quality for SE Health & Elizz

2:00 p.m. – 2:25 p.m.

2:25 p.m. - 3:00 p.m.

A Healthy Future for Canada: Open and Optimistic as we Build Back Better

Moderator: Jennifer Elia, VP, Future of Work, Excellence Canada Michel Rodrigue, President & CEO, Mental Health Commission of Canada

Networking

Connect with fellow peers 1:1 via speed networking

Feel Good First: Comedy as Your Secret Weapon

Robert Hawke, Speaker, Author, Comedian and Cancer Survivor

Thursday, November 4, 2021

12:00 p.m. – 12:10 p.m.

12:10 p.m. – 12:15 p.m.

Welcome from Master of Ceremonies

Erin Davis, Radio Host and Bestselling Author

Chair’s Welcome and Opening Remarks

Shirlee Sharkey, President & Chief Executive Officer, SE Health

Presentation of the Board of Governors’ Special Recognition of Achievement Award 12:15 p.m. – 12:30 p.m.

Ian MacLachlan, Ph.D., Chief Scientific Officer of Protiva Biotherapeutics and Tekmira

Pharmaceuticals

André Picard, Health columnist at The Globe and Mail Dr. Theresa Tam, BMBS (UK), FRCPC, Chief Public Health Officer of Canada

12:30 p.m. – 1:15 p.m.

1:15 p.m. – 1:30 p.m.

Fireside Chat with Erin Davis and Marnie McBean, Three-Time Olympic Gold Medalist Networking

Connect with fellow peers 1:1 via speed networking

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 11

Thursday, November 4, 2021 Cont’d

1:30 p.m. – 2:55 p.m.

P R E S E NTATI O N O F T HE CANADA AWARDS FOR EXCELLENCE

Excellence, I nnovation and Wellness ® — G o ld Level College of Pharmacists of British Columbia Devolutions inc Domtar –Windsor Mill Engineers Canada Excellence, I nnovation and Wellness ® — P latinum Level British Columbia Pension Corporation Hydro-Québec, Distribution, Procurement and Shared Services Société de transport de Laval Excellence, I nnovation and Wellness ® — O rd er o f E xcellence Level Architecture, Information Management & Project Management Office, Central Agencies I&IT Cluster, Treasury Board Secretariat Me n ta l H e a l t h a t Wo r k — Silver Level VIA Rail Canada Me n ta l H e a l t h a t Wo r k — G o ld Level University of Calgary Me n ta l H e a l t h a t Wo r k — P latinum Level Sun Life Me n ta l H e a l t h a t Wo r k — O rd er o f E xcellence Level Mental Health Commission of Canada Ontario Shores Centre for Mental Health Sciences

Healthy Work place — B ro nze Level Circle of Care Healthy Work place — Silver Level McGill University, Administrative and Support Staff Ricoh Canada Inc. Healthy Work place — G o ld Level Central Agencies I&IT Cluster, Treasury Board Secretariat Healthy Work place, O rd er o f E xcellence Level and the M ental Health at Work , Pl at i n u m l evel Carleton University

2:55p.m. – 3:00 p.m.

Closing Remarks

Allan Ebedes, President & CEO, Excellence Canada

EXCELLENCE MADE POSSIBLE. | 12

O ne i n five peo ple i n Canada exp eri ences a men tal h ealth p rob lem or i llness. M an y o f t he most at- risk i ndi vi dual s are i n t hei r early wo rki ng years. 1 1

Ment a l H ea lt h Co mmis s io n o f Ca n a d a

Your employees’ mental health is critically important—it has a direct impact on your organization's productivity and bottom line. That’s why Excellence Canada offers the Mental Health at Work Framework—an integrated step-bystep approach to continual improvement towards achieving a psychologically healthy and safe workplace.

By implementing our program, you can expect to: lower costs associated with disability, absenteeism, and presenteeism; increase productivity; and create a culture focused on the well-being and resilience of your employees.

Invest in your employees' mental health today, it's the right thing to do! Download the requirements at excellence.ca/MentalHealthatWork

North American Centre 5700 Yonge Street, Suite 200, Toronto, ON M2M 4K2 | tf. 800.263.9648 | t. 416.251.7600 | www.excellence.ca

B OAR D O F GOVER NO R S’ RE CO GNITIO N O F A CHIEVEMENT AWAR D RE CIPIENTS (Listed in order of appearance)

Ian MacLachlan, Ph.D. Chief Scientific Officer of Protiva Biotherapeutics and Tekmira Pharmaceuticals As Chief Scientific Officer of Protiva Biotherapeutics and Tekmira Pharmaceuticals, Dr. Ian MacLachlan led the team of Canadian scientists that developed the Lipid Nanoparticle technology behind the mRNA vaccines for COVID-19. Lipid nanoparticle technology efficiently encapsulates nucleic acids in uniform lipid nanoparticles (LNP) that deliver their RNA payload to the inside of their target cells.

Tekmira’s LNP have been the foundation for 9 clinical stage siRNA products and the first drug to work through RNA interference, Patisiran (Onpattro), developed by Tekmira and Tekmira’s partner Alnylam.

LNP technology is now the most widely adopted delivery solution for RNA and forms the basis of more than 12 clinical stage mRNA vaccines for COVID-19, including the vaccines produced by Pfizer and Moderna.

TOP RIGHT: Dr. Ian MacLachlan is a recipient of the Board of Governors’ Recognition of Achievement Award for his leadership and significant contributions to the development of the Lipid Nanoparticle technology behind the mRNA vaccines for COVID-19. BOTTOM LEFT: André Picard is a recipient of the Board of Governors’ Recognition of Achievement Award for his outstanding contributions to public health and medicine reporting in Canadian journalism, particularly during the COVID-19 pandemic. BOTTOM RIGHT: Dr. Theresa Tam is a recipient of the Board of Governors’ Recognition of Achievement Award for her lifetime contributions to promote and protect the health of all Canadians and for providing national leadership during the Covid-19 pandemic.

André Picard Health columnist at The Globe and Mail André Picard is the health columnist at The Globe and Mail, where he has been a staff writer since 1987.

He is also the author of six books, including the current bestseller, “Neglected No More: The Urgent Need to Improve the Lives of Canada’s Elders.”

André has received much acclaim for his writing and his dedication to improving healthcare.

He was named Canada top newspaper columnist in 2020 at the National Newspaper Awards, and was the recipient of the Tribute Award of the Canadian Journalism Foundation for his influential coverage of COVID-19.

André is a recipient of the prestigious Michener Award for Meritorious Public Policy Journalism. He was also named Canada’s first “Public Health Hero” by the Canadian Public Health Association, and as a “Champion of Mental Health” by the Canadian Alliance on Mental Illness and Mental Health.

André is a graduate of the University of Ottawa and Carleton University and has received honourary degrees from seven universities, including the University of Toronto and the University of British Columbia.

Dr. Theresa Tam, BMBS (UK), FRCPC

The Board of Governors’ Recognition of Achievement Award is an honourary award apart from the Canada Awards for Excellence. From time-to-time, and not necessarily on an annual basis, the Excellence Canada Board of Governors recognizes individuals who have made a significant contribution to Canadian society and/or the global human condition.

Chief Public Health Officer of Canada Dr. Theresa Tam has worked to protect and promote the health of Canadians for over two decades.

A paediatrician with expertise in immunization, infectious disease, emergency preparedness and global health security, Tam was named Canada’s Chief Public Health Officer in 2017 and is the first woman to hold the job.

In her role as Canada’s top public health professional, she has provided national leadership in Canada’s response to the current COVID-19 pandemic response and Severe Acute Respiratory Syndrome (SARS) outbreak in 2003, and has served on World Health Organization emergency committees for Ebola, polio and Middle East respiratory syndrome. Tam is a champion for health equity and a leader in Canada’s efforts to address the ongoing opioid crisis.

EXCELLENCE MADE POSSIBLE. | 14

SPE AK E R S

(Listed in alphabetical order)

Dr. Ian Austin Dean of the Centre for Business at George Brown College Dr. Ian Austin is Dean of the Centre for Business at George Brown College and has held the position since 2018. He has more than 25 years of senior level leadership experience in the post-secondary sector. Before assuming the Deanship role at George Brown College, Ian was Principal of the Barbados Community College (BCC) where he had executive leadership responsibilities.

Prior to assuming the leadership of BCC, he was the Deputy Director for Continuing and Professional Education at the University of the West Indies (UWI). He was also a Visiting Scholar at the University of Toronto, Ontario Institute for Studies in Education (OISE).

Dr. Austin’s academic specialization is higher education governance and, most recently, he co-authored a book entitled Governance of Higher Education: Global Perspectives, Theories, and Practices. Ian earned a B.Sc. in Accounting and a postgraduate Diploma in Education from the University of the West Indies. He holds a MBA with a concentration in Finance from Virginia Tech, and a PhD in Higher Education - Leadership and Policy Studies - also from Virginia Tech.

Erin Davis Radio Host and Bestselling Author Our MC today had the honour of waking up Torontonians for 30 years as host of the morning show on 98.1 CHFI and was recently into the Canadian and Music and Broadcast Industry Hall of Fame. Erin now resides in Victoria, BC where she host the CREA podcast Real Time, a podcast for seniors’ residences called Elder Wisdom and her dream project: Drift with Erin Davis, sleep stories on Apple and Frequency. Erin loves to emcee and to share her keynote message of hope after tragedy, based on her Globe & Mail bestselling memoir Mourning Has Broken: Love, Loss and Reclaiming Joy (HarperCollins Canada). Erin is delighted to be sharing in this event celebrating Excellence in all its forms.

Erin Davis Founder, Erin Davis Co. Erin Davis is an award-winning expert, inspirational speaker, and global thought leader in the field of diversity, equity and inclusion, helping people feel a sense of connection and belonging. She is the founder of Erin Davis Co. and as Lead Inclusion Strategist helps leaders understand their role in creating a more inclusive workplace to unlock creativity and enhance innovation. Erin also empowers diversity and inclusion champions at all levels to find their voice and supports their journey to create a more inclusive world, one conversation at a time. She is a passionate social justice advocate committed to authentically and bravely challenge the status quo, and helping others to make the same commitment.

Allan Ebedes

President & CEO, Excellence Canada Allan has an MBA degree from the University of Toronto and is a CA/CPA. He also earned an LLM degree at the UofT Faculty of Law. He is a Certified Director with the Institute of Corporate Directors (ICD.D).

In his business career, Allan was a partner in a furniture and appliance chain, which grew significantly and was subsequently sold to The Brick. In 1979 Allan started the Toronto School of Business, a career college. Under the holding company, International Business Schools, the school grew to become the largest private career college in Canada, with 50 locations coast-to-coast.

In 2005, Allan was appointed President & CEO of the National Quality Institute (NQI), now Excellence Canada. Working with the Board of Directors, Allan is responsible for setting the strategic direction of Excellence Canada and delivering on its business plan and mission. Excellence Canada is home to the prestigious Canada Awards for Excellence program under the patronage of the Governor General of Canada.

Jennifer Elia Vice President, Future of Work, Excellence Canada Jennifer Elia is an HR and Group Benefits executive with over twenty years experience leading award-winning best practices in organizational health and performance. Her niche expertise is innovating top-tier health, wellness, mental health, and disability strategies for Canadian employers so they can attract talent and optimize performance.

As VP, Future of Work with Excellence Canada, Jennifer helps organizations future-proof their workforce. By teaching organizations how to foster employee health, performance and sustainability, Jennifer helps organizations amply arm themselves against today’s relentless pace of social, digital and economic change. Jennifer currently serves on the Ontario Shores Foundation Board of Directors and the Centennial College Program Advisory Committee. In 2016, she was nominated for the Premier’s Award for social and economic contribution in the Health Sciences category.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 15

SPE AK E R S

CON ’ T

(Listed in alphabetical order)

Marv Franz Founder and Principal, New Vantage Marv Franz is the founder and Principal of New Vantage. His company works with leaders, senior management teams and governance boards to help bring transformation to their organizations. Marv has worked with over sixty organizations including Fortune 500 companies, international NGOs, governmental organizations, and educational institutions in North America, South America, Africa, and Asia. Over the last two years, he has focused on helping businesses and their leaders adopt mindsets and develop capabilities to succeed in a post-pandemic world.

His leadership development work within the Social Services Department at the Municipality of Durham Region contributed to the achievement of the Governor General’s Order of Excellence with Excellence Canada, and led to co-authoring his book, The Inspired Workplace: How Building Community at Work Unlocks Organizational Potential.

Iva Grbesic

Fashion/Lifestyle Blogger and regular on Cityline’s Makeover Madness Iva is a firm believer that life’s problems are easier to deal with when you’re wearing great jeans, red lipstick and an amazing pair of shoes. This stylist and mother of four is a style expert bringing positivity and inspiration to everything she does.

Iva is a style expert bringing you the latest trends in fashion. She offers tips for real women by a real woman and shows you how easy it is to look your best and feel confident. Known for her transformations during Cityline’s Makeover Madness episodes Iva always brings the style and wow factor to every transformation.

Robert Hawke Speaker, Author, Comedian and Cancer Survivor Robert Hawke is a speaker, comedian and cancer survivor. Rob uses his 20 years of comedic experience and the lessons he learned in his battle with cancer to uplift and entertain audiences across the country. His keynotes inspire professionals to find inspiration, meaning and depth in their work. Robert has created content for The Ontario Hospital Association, The University of Toronto Medical School and The Canadian Mental Health Association to name a few. Rob’s storytelling and comedic skills were honed while working for The Second City Comedy Troupe in Toronto and internationally. He has shared in a Canadian Comedy Award and Gemini Award Nomination for Best Writing In A Comedy Series.

He wrote the books Kicking Cancer’s Ass: A Lighthearted Guide To The Fight Of Your Life and Doing Happiness: Uncovering The Hidden Benefits Of Feeling Good. He lives in Ontario with his terrific wife and ridiculously small dog.

Carol Anne Hilton CEO and Founder of The Indigenomics Institute Carol Anne is a recognized First Nation’s business leader and adviser with an international Masters Degree in Business Management (MBA) from the University of Hertfordshire, England, a partnership through Vancouver Island University. Carol Anne is of Nuu chah nulth descent from the Hesquiaht Nation on Vancouver Island.

Carol Anne currently serves on the BC Emerging Economy Task Force as an adviser to the Minister of Jobs, Trades and Technology as well as on the BC Indigenous Investment Council for the Ministry of Indigenous Relations and Reconciliation. Carol Anne was appointed as a senior advisor to the federal Finance Minister on the Canadian Federal Economic Growth Council.

Carol Anne currently serves as Director on the McGill University Institute of the Study of Canada, the National Canadian Community Economic Development Network as well as a juror on the national Smart Cities Challenge. Carol Anne is an instructor at Simon Fraser University’s Community Economic Development Program and a faculty lead at the Banff Center’s Indigenous Business Program where she was also a Fleck Fellow.

Anita Huberman President & CEO, Surrey Board of Trade Anita Huberman has been CEO of the Surrey Board of Trade for 15 years for one of the top 10 Boards of Trade/Chambers of Commerce in Canada, and for one of the largest cities in Canada. Anita and her team serve more than 6,000 member contacts. She is an Honorary Captain of the Royal Canadian Navy (appointed by Canada’s Minister of National Defence, just re-appointed for her third term till 2024), holds the Queen’s Diamond Jubilee Medal, was a Business in Vancouver Top 40 Under 40 award winner, awarded the 2019 Surrey Community Builder of the Year and received a Canada 150 Community Medal. She serves on the Board of Directors for the Forum for International Trade Training (FITT), Premier’s Economic Recovery Task Force, BC Economic Development Minister Industry Engagement Table, SFU President’s Advisory Council, SFU India Advisory Council, OMNI TV Advisory Council, Destination BC Advisory Council.

EXCELLENCE MADE POSSIBLE. | 16

Farah Ismail SVP, Excellence, Integration + Quality for SE Health & Elizz Farah is the Senior Vice-President, Excellence, Integration and Quality at SE Health, one of Canada’s largest Home Health Companies.

Farah holds a BSc.N and MSc.N from the University of Western Ontario and an LL.B from the University of Windsor. She is a skilled Privacy Officer and holds a Fellowship in Regulatory Excellence from the National Council of State Boards of Nursing. Farah has led large-scale initiatives and influenced lasting change by using innovative and resourceful strategies. She has a deep knowledge of the issues that impact our healthcare system and understands the need to provide safe, accessible and adequate healthcare from a clinical and legal perspective. She is a published author and speaker.

Karen Jackson Senior Advisor, Healthy Workplace Strategies, Excellence Canada Karen Jackson is a seasoned professional with over 25 years of experience in the health care and not-for-profit sector, as both a healthcare professional and leader. Karen’s background includes serving in progressive leadership roles in corporate services management and providing strategic direction to organizational health and wellness.

Understanding the impacts that all aspects of an organization ultimately have on its ability to be successful, Karen’s passion is to create cultures of excellence through a strategic focus on exemplary healthy workplace practices, including mental health. Karen’s specialties include change leadership, employee engagement, performance management, leadership development, organizational development and support services management. Karen is a lead Verifier for organizational assessments and an active member on the Greater Toronto and Hamilton Civic Action Champions Council for Mental Health in the workplace.

Ruth Mojeed Ramirez Founder & Chief Equity Officer of The Inclusion Project Ruth Mojeed Ramirez is the Chief Equity Officer of The Inclusion Project. She brings extensive lived experience and grounded expertise to her work in racial equity, diversity and inclusion. She leads organizational REDI strategy development and coaching among multi-level stakeholders in public and private sectors. She has contributed to and led many research projects; facilitated REDI competency sessions and; regularly advises and coaches many notable leaders on equity-related issues. Ruth serves on many boards and advisory committees. She is a director on the national board of the Canadian International Council where she leads efforts on inclusive policy development; a director on the board of Excellence Canada and; a director on the board of Camosun College.

Donna Marshall CEO and Co-Founder, Workright Donna Marshall is a leader in educating individuals and organizations on mental health and psychological safety. She is a professional speaker, lecturer, curriculum developer, and writer whose articles have appeared in numerous HR publications.

Along with Dr. Stephanie Bot, she developed the groundbreaking Harassment Education Advisory Team (HEART) program to manage and prevent harassment in the workplace. She wrote and facilitated leadership curricula for the Humber Institute of Technology and Advanced Learning and has appeared numerous times on a CBC television affiliate as a specialist in bullying, harassment and mental health issues in the workplace. Donna served as Chair of the Human Resource Professionals Association (HRPA) Toronto Committee on Leadership, spearheading a province-wide assessment of HR Leaders

Amber MacArthur TV Host, Entrepreneur, Author, Speaker, President of AmberMac Amber Mac is an award-winning podcaster, TV host, and bestselling author. Aside from speaking and hosting conferences professionally for more than a decade, she has moderated events with notable figures such as Prime Minister Justin Trudeau and former FBI Director James Comey. She started her career at Razorfish in San Francisco during the dot-com boom and has since been at the forefront of reporting on and participating in digital innovation, including the future of work, commerce, and emerging technologies. Her broadcast roles include hosting innovation programs on networks such as Bloomberg, TechTV, and SiriusXM. She has written a bestselling business book on digital marketing (2010) and most recently wrote an Internet security book (2016). In 2018, she was named one of DMZ’s 30 inspirational women making a difference in tech. Today, you will find Amber hosting a top-rated weekly SiriusXM radio show and podcast called #TheFeed.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 17

SPE AK E R S

CON ’ T

(Listed in alphabetical order)

Marnie McBean, O.C. Canada’s Chef de Mission, 2020 Tokyo Olympics & Three-Time Olympic Gold Medalist Marnie McBean is one of Canada’s most decorated Olympians, and an expert in turning potential into performance. As Canada’s chef de mission at the 2020 Tokyo Olympics and a former Specialist in Olympic Athlete Preparation and Mentoring for the Canadian Olympic Committee, McBean prepared athletes emotionally and psychologically to ensure that they performed at their highest level.

Drawing on her years of experience as a performance coach and a top competitor herself, she leaves audiences with a recipe for success that can be applied to all endeavours.

Ryan McCarty Internationally Renowned Consultant, Speaker, and Author Ryan McCarty is an author, international renowned speaker, and the Co-Founder of Culture of Good, Inc.

After creating and implementing a wildly successful Culture of Good movement at the largest Verizon Authorized Wireless Retailer, in which he spearheaded community investments worth $6 million for those in need, Ryan recognized the need to share the Culture of Good with other successful organizations and their leadership. Ryan’s work has been featured in Huffington Post, Inc.com, People, Forbes and more. With more than 25 years of leadership experience in the non and for-profit industry, Ryan has a meaningful passion for inspiring employees and customers, igniting positive change in the world, and impacting companies’ bottom lines. Join me in welcoming Ryan to the stage as he teaches how to unleash positive results in the workplace and world by inspiring us to bring their soul to work every day.

Catherine Neville Vice President, Organizational Excellence, Excellence Canada Catherine Neville is a senior executive who has worked in both private and not-for-profit sectors. She has extensive knowledge of quality management systems, including Excellence Canada’s (EC’s) Healthy Workplace Standard and Excellence, Innovation and Wellness Standard as well as ISO 9001:2015. Catherine is an active coach in strategic management planning and related scorecards, EC Standard implementation (from planning to done including preliminary assessments and mock verifications), and process management including process mapping, lean principles and continual improvement. She also teaches the verifier training program and is a member of EC’s Adjudication Committee for the Canada Awards for Excellence. Catherine is one of the leads for verifications and benchmark assessments for organizations she does not coach.

Michel Rodrigue President & Chief Executive Officer Mental Health Commission of Canada Michel joined the Mental Health Commission of Canada (MHCC) in 2015, bringing a wealth of management experience and a unique mix of expertise in performance management, stakeholder relations, finance and accounting, and communications.

Michel is driven by his commitment to the principle of mental health for all — where people have equitable access to recoveryoriented, evidence-based, culturally adapted mental health care, when are where they need it. Michel earned an Executive MBA from the Université du Québec in Montréal; CPA, CMA designation (Chartered Professional Accountant/Certified Management Accountant); a graduate diploma in financial accounting and management accounting from the Université du Québec in Outaouais; and a Bachelor of Arts (History) from Laurentian University.

Shirlee Sharkey CEO, SE Health and Chair of Excellence Canada Board of Governors and Directors Shirlee Sharkey is the CEO of SE Health, a not-for-profit social enterprise bringing excellence and innovation to home care, seniors lifestyle and family caregiving to forever impact how people live and age at home. Under Shirlee’s leadership, the 113-year old Canadian organization has enjoyed exponential growth and expansion, and facilitated transformative solutions in areas such as aging, Indigenous health and end of life care. Today, SE Health delivers more than 20,000 care exchanges daily through its team of 8,000 leaders and professionals. Active in public service, Shirlee is the current Chair of Excellence Canada and serves on many boards including Canada’s top think tank, the C.D. Howe Institute. Committed to global influence, she has gained and shared health system insights through her experiences in Canada, the Middle East, Australia and northern Europe.

EXCELLENCE MADE POSSIBLE. | 18

Adam Stoehr Vice President of Education Adam Stoehr has overall responsibility for Excellence Canada’s educational services, including the development and deployment of training and certification. He is one of Excellence Canada’s primary facilitators and speakers. He researches and typically speaks about strategy, employee happiness, organizational excellence, customer experience, leadership, process improvement and all forms of quality management. Adam has delivered talks for more than 25,000 adults and has conducted more than 20 Canada Awards for Excellence award verifications since 2000. He has a PhD in Business Strategy from the University of the West of England, Bristol Business School. His published thesis explores the relationship between a strategic approach to quality and employee happiness.

He also holds a Master of Business Administration (MBA) from the Rotman School of Management at the University of Toronto and a Bachelor of Business Administration (BBA) and French degree from Wilfrid Laurier University.

Organizational excellence standard It's our standard.

The COVID-19 global pandemic is forcing businesses to adapt rapidly to provide continuity for employees and customers.

The Organizational Excellence Standard is designed to meet the needs of today, while future-proofing your organization for tomorrow. .

To learn more about how we can help you create a better work environment and make your organization

stronger visit us at excellence.ca/ or call 1-800-263-9648 ext 211 for a complimentary consultation.

Excellence made possible.

200-5700 Yonge St., Toronto, ON M2M 4K2 | tf. 800.263.9648 | t. 416.251.7600 | f. 416.251.9131 |

www.excellence.ca

get to know the recipients 2021 CANADA AWARDS FOR EXCELLENCE RECIPIENTS

faites connaissance avec les lauréats RÉCIPIENDAIRES DES PRIX RÉCIPIENDAIRES CANADA POUR L’EXCELLENCE DES PRIX CANADA POUR 2021L’EXCELLENCE 2016

The Canada Awards for Excellence is the nation’s pre-eminent recognition of organizational excellence award. The program involves meeting and exceeding rigourous Standards and Requirements, demonstration of continuous improvement, measurement of progress, and verification by an external team of volunteers from Excellence Canada.

T H E AWA R D I S T H E S TA N D A R D O F E X C E L L E N C E .

T H E S E AWA R DS A R E P R E S E N T E D A N N U A L LY. To receive the Award, an organization must demonstrate outstanding performance in the appropriate award category including Excellence, Innovation and Wellness®, Financial Wellness, Healthy Workplace® and Mental Health at Work.

The recipients are role models of excellence in the areas of leadership, governance, strategy, planning, customer experience, employee engagement, innovation and wellness. The organizations come from the private, public and not-forprofit sectors, from coast to coast. Each has a unique story to tell of their excellence journey, but one thing that they all have in common is a focus on continuous improvement and the pursuit of excellence.

Embarking on an excellence journey takes time and effort. To support organizations on their journey, Excellence Canada offers comprehensive products, tools, and services to help at every stage of the journey - and valuable connections to a network of organizations that have achieved the standards or are en route to achieving them.

Years of planning, hard work and dedication go into achieving and sustaining the high levels of performance that merit these awards. Please join with us as we celebrate these achievements.

Here’s to Canadian excellence and the 2021 Award recipients….Congratulations!

For more information, visit www.excellence.ca/awards

Les Prix Canada pour l’excellence sont les plus hautes distinctions remises au Canada pour l’excellence organisationnelle. Il s’agit d’un programme qui prévoit que les organisations en quête d’excellence doivent atteindre et dépasser des normes et des exigences rigoureuses, et se soumettre à des évaluations des progrès accomplis et à des vérifications de la part d’une équipe externe d’Excellence Canada.

LE PRIX EST LA NORME DE L’ E X C E L L E N C E . L E S P R I X SONT REMIS CHAQUE ANNÉE. Les prix sont attribués à des organisations qui ont démontré un rendement exceptionnel dans l’une des catégories suivantes : Excellence, innovation et mieuxêtre, Mieux-être financier, Milieu de travail sain et Santé mentale au travail.

Les récipiendaires sont des modèles d’excellence dans les domaines du leadership, de la gouvernance, de la stratégie, de la planification, de l’expérience client, de l’engagement des employés, de l’innovation et du mieux-être. Il s’agit d’organisations des secteurs public, privé et sans but lucratif d’un océan à l’autre. Le vécu de chacune d’entre elles est unique, mais elles ont tous une chose en commun – elles sont axées sur l’amélioration continue et sur la poursuite de l’excellence.

La quête de l’excellence exige temps et effort. Pour appuyer les organisations dans cette aventure, le programme d’Excellence Canada offre une gamme complète de produits, d’outils et de services à toutes les étapes. Il offre aussi des liens précieux avec un réseau d’organisations qui ont atteint les normes requises ou qui sont en voie de le faire.

L’atteinte et le maintien des niveaux élevés de rendement qui mènent à l’obtention de ces Prix nécessitent des années de planification, de travail acharné et de dévouement. Veuillez vous joindre à nous pour célébrer ces réussites.

Nous saluons l’excellence canadienne ainsi que les récipiendaires des Prix 2021…

Félicitations!

Pour de plus amples renseignements, visitez www.excellence.ca/awards

EXCELLENCE MADE POSSIBLE. | 21

CANADA AWARDS FOR EXCELLENCE

AWA R D

PREVIOUS AWARDS

2021 AWA R D R E C I P I E N TS

(Category, Level)

(Category, Level)

Architecture, Information Management & Project Management Office, Central Agencies I&IT Cluster, Treasury Board Secretariat

Excellence, Innovation and Wellness ®— Order of Excellence

Excellence, Innovation and Wellness ®— Order of Excellence 2018; Platinum 2015; Gold 2013; Projects — Certificate of Merit 2016, 2015, 2014 & 2013

Excellence, Innovation and Wellness ®— Platinum

Excellence, Innovation and Wellness ®— Gold 2016

Healthy Workplace — Order of Excellence

Healthy Workplace ® —Platinum 2017; Gold 2015; Mental Health at Work— Gold 2019; Silver 2017; Bronze 2015

Public Service www.ontario.ca TORONTO, ON Employees: 65,000

British Columbia Pension Corporation Financial www.bcpensioncorp.ca VICTORIA, BRITISH COLUMBIA Employees: 600

Carleton University Education www.carleton.ca OTTAWA, ONTARIO Employees: 3,200

Mental Health at Work — Platinum

Central Agencies I&IT Cluster, Treasury Board Secretariat

Healthy Workplace — Gold

Ontario Public Service www.ontario.ca TORONTO, ONTARIO Employees: 65,000

Healthy Workplace — Bronze

Circle of Care Health Care www.circleofcare.com TORONTO, ONTARIO Employees: 900

College of Pharmacists of British Columbia Health Regulator www.bcpharmacists.org VANCOUVER, BRITISH COLUMBIA Employees: 66

Devolutions inc Computer Software Development www.devolutions.net LAVALTRIE, QUEBEC Employees: 130

Domtar - Windsor Mill Pulp and Paper Industry www.domtar.com WINDSOR, QUEBEC Employees: 875

Engineers Canada Not-for-profit - Engineering www.engineerscanada.ca OTTAWA, ONTARIO Employees: 47

Excellence, Innovation and Wellness ® — Gold

Excellence, Innovation and Wellness — Silver 2019

Excellence, Innovation and Wellness ® — Gold

Excellence, Innovation and Wellness ® — Gold

Excellence, Innovation and Wellness ® — Gold

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 22

Excellence, Innovation and Wellness ®— Silver, 2018

CANADA AWARDS FOR EXCELLENCE

AWA R D

PREVIOUS AWARDS

2021 AWA R D R E C I P I E N TS

(Category, Level)

(Category, Level)

Hydro-Québec, Distribution, Procurement and Shared Services

Excellence, Innovation and Wellness ®— Platinum

Excellence, Innovation and Wellness - Gold 2019

McGill University

Healthy Workplace — Going for SIlver

Energy www.hydroquebec.com MONTREAL, QUEBEC Employees: 7,000

Education www.mcgill.ca MONTREAL, QUEBEC Employees: 7,933

Mental Health Commission of Canada Health Care www.mentalhealthcommission.ca OTTAWA, ONTARIO Employees: 120

Ontario Shores Centre for Mental Health Sciences Health Care www.ontarioshores.ca WHITBY, ONTARIO Employees: 1,330

Ricoh Canada IT/Manufacturing www.ricoh.ca MISSISSAUGA, ONTARIO Employees: 1,600+

Société de transport de Laval Transportation www.stlaval.ca LAVAL, QUEBEC Employees: 1,000+

Sun Life

Mental Health at Work — Order of Excellence

Mental Health at Work — Order of Excellence

Transportation www.viarail.ca MONTREAL, QUEBEC Employees: 3,234

Mental Health at Work — Platinum, 2019; Gold, 2017

Quality - Order of Excellence 2013;

Excellence, Innovation and Wellness ® — Platinum

Quality - Silver 2016

Mental Health at Work — Platinum

Excellence, Innovation and Wellness Platinum 2015; Gold 2013

Mental Health at Work — Gold

Mental Health at Work - Silver 2017; Bronze 2016

Post Secondary Education www.ucalgary.ca CALGARY, ALBERTA Employees: 6,800

VIA Rail Canada

Excellence 2017; Gold 2014; Silver 2013

Healthy Workplace — Going for Silver

Financial Services www.sunlife.ca TORONTO, ONTARIO Employees: 10,685

University of Calgary

Mental Health at Work — Order of

Mental Health at Work — Going for Silver

EXCELLENCE MADE POSSIBLE. | 23

Gold 2007

2020 ORDER OF EXCELLENCE RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Liz MacKenzie Chief Information Officer/Directrice de l’information Central Agencies I&IT Cluster, Treasury Board Secretariat

“I am proud that the Architecture,

Information Management and Project Management Office, Central Agencies I&IT Cluster, Treasury Board Secretariat was awarded the Order of Excellence for the Excellence, Innovation and Wellness Standard. I am pleased with AIP’s perseverance and determination to provide the best quality of service to our business partners. This Order of Excellence is a testament to AIP’s tireless work and a milestone in our continuous pursuit of excellence for our valued business partners.

”

« Je suis fière qu’Architecture, gestion de l’information et bureau de gestion des projets, Groupement ITI pour les organismes centraux, Secrétariat du Conseil du Trésor, ait reçu le Prix Ordre d’excellence pour la norme Excellence, innovation et mieux-être. Je suis heureuse de la persévérance et de la détermination d’AGB à prodiguer la meilleure qualité de service à nos partenaires commerciaux. Cet Ordre d’excellence est un témoignage du travail inlassable d’AGB et un épisode déterminant dans notre poursuite ininterrompue de l’excellence pour nos partenaires commerciaux importants. »

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Architecture, Information Management & Project Management Office, Central Agencies I&IT Cluster, Treasury Board Secretariat The Architecture, Information Management and Project Management Office (AIP) provides excellence expertise on architecture development on I&IT projects, information management and project management to clients within the Ontario Public Service.

Our goal is to give quality, cost-effective assistance to enhance the delivery of government services.

AIP’s journey of excellence began in 2010, with a Bronze certification from the National Quality Institute (NQI). From 2011 to 2013, after a major transition with organizational change, staffing growth and broader responsibilities, AIP successfully achieved Silver, Gold and Platinum EIW certifications.

In 2018, AIP received the Canada Order of Excellence certification, after displaying outstanding performance in the areas of Organizational Excellence, Mental Health at Work, Excellence, Innovation and Wellness and Healthy Workplace. With an enhanced quality management system, AIP continues to pursue excellence in service delivery for clients by helping them achieve their business goals.

Architecture, gestion de l’information et Bureau de gestion des projets, Groupement ITI pour les organismes centraux, Secrétariat du Conseil du Trésor Architecture, gestion de l’information et bureau de gestion des projets (AGB) met à contribution son expertise de premier plan en matière de développement de l’architecture dans le cadre de projets d’ITI, de gestion de l’information et de gestion des projets au profit des clients de la fonction publique de l’Ontario. Nous avons pour mission d’offrir une assistance de qualité et économique pour améliorer la prestation des services publics.

Le parcours d’excellence d’AGB a commencé en 2010, avec un agrément Bronze de l’Institut national de la qualité (INQ). De 2011 à 2013, après une grande transition caractérisée par un changement organisationnel, une augmentation des effectifs et un élargissement de la sphère des responsabilités, AGB a réussi à obtenir les agréments Argent, Or et Platine en EIM. En 2018, AGB a reçu le Prix Ordre d’excellence du Canada pour son rendement exceptionnel dans les normes Excellence organisationnelle, Cadre de travail de santé mentale au travail, Excellence, innovation et mieux-être, et Milieu de travail sain. Grâce à un système de gestion de la qualité amélioré, AGB continue de briguer l’excellence dans la prestation de services aux clients en les aidant à atteindre leurs objectifs organisationnels.

AIP’s Excellence Canada Working Group members being recognized at our 2017 Branch Day.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 24

2020 PLATINUM RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

RÉCIPIENDAIRE PLATINE EXCELLENCE, INNOVATION et MIEUX-ÊTRE

BC Pension Corporation BC Pension Corporation is one of the largest pension service providers in Canada and the largest in British Columbia. They serve one in nine British Columbians, more than 639,000 members, from five different pension plans with more than 1,000 employers and pay out more than $400 million in benefits each month ($4.8 billion a year) to over 200,000 retirees. They pay pensions and provide expert pension services and trusted thought leadership to create an exceptional customer experience. As industry leaders, they drive innovation in pension administration.

Built off of their gold achievements, the Corporation’s journey to platinum excellence is incorporated in all aspects of their business. Every day they strive to reach higher through their passion and commitment to the members, employers, boards and plans they serve. Their accomplishments are a testament to hard work and dedication as a team of forwardthinking professionals with a common goal.

BC Pension Corporation BC Pension Corporation est l’un des plus importants fournisseurs de services de pensions au Canada et le plus grand en Colombie-Britannique. La corporation offre des services de pensions à un habitant de la Colombie-Britannique sur neuf, sert 639 000 participants à cinq régimes de retraite différents auprès de plus de 1 000 employeurs et verse des prestations de plus de 400 millions de dollars chaque mois (soit 4,8 milliards de dollars par mois) à plus de 200 000 retraités. En plus de verser des rentes, elle offre des services spécialisés en matière de pensions et un leadership éclairé respecté afin de créer une expérience client exceptionnelle. Chef de file de l’industrie, elle stimule l’innovation dans l’administration des régimes de retraite.

Forte de ses accomplissements dans la catégorie Or, la Corporation continue son parcours vers l’excellence platine dans tous les aspects de ses activités. Chaque jour elle s’efforce d’atteindre de nouveaux sommets par sa passion et son engagement envers les participants, les employeurs, les conseils et les régimes qu’elle sert. Ses accomplissements témoignent de ses efforts et de son dévouement en tant qu’équipe de professionnels progressistes qui tendent vers un but commun.

We celebrate our connection to each other and to our community.

EXCELLENCE MADE POSSIBLE. | 25

Laura Nashman CEO/Chef de la direction BC Pension Corporation

“Excellence is not just about what

we do. In fact, it is mostly about how we do it – the way we show up every day. We pursue excellence together – as one team; one community of professional, forward thinking people.

”

« L’excellence ne se limite pas à ce que nous faisons. En fait, c’est surtout comment nous nous y prenons – la façon dont nous répondons présents chaque jour.

Nous poursuivons l’excellence ensemble – comme une seule équipe, une seule communauté de professionnels, de gens tournés vers l’avenir. »

2021 ORDER OF EXCELLENCE RECIPIENT HEALTHY WORKPLACE & PLATINUM RECIPIENT MENTAL HEALTH AT WORK

Benoit-Antoine Bacon President and Vice-Chancellor/Président et Vice-Chancelier, Carleton University

“Carleton University’s Healthy

Workplace culture has been the foundation that our community continues to rely on to weather these most challenging times. For example, by creating spaces for faculty and staff to connect with each other, and by offering tailored workshops, our Healthy Workplace strategy helped to foster our resilience.

We are thrilled to receive the Order of Excellence in Healthy Workplace and Platinum certification in Mental Health at Work, confirming our position as a proud national leader.

”

« La culture de milieu de travail sain de l’université Carleton est le fondement auquel notre communauté continue de se fier pour surmonter cette période extrêmement difficile.

Par exemple, en créant des espaces permettant aux membres de la faculté et du personnel de communiquer entre eux et en offrant des ateliers personnalisés, notre stratégie de Milieu de travail sain a aidé à renforcer notre résilience. C’est tout un honneur pour nous de recevoir l’Ordre de l’excellence en milieu de travail sain et la certification platine en Santé mentale au travail, confirmant notre fière position de chef de file national. »

Carleton University For more than a decade, Carleton University has taken an intentional approach to supporting the well-being and mental health of its faculty and staff and, in 2019, launched a comprehensive Healthy Workplace Strategic Plan. On an ongoing basis, Carleton hosts several workshops, events and training opportunities tailored to the needs of its community, including the newly developed Workplace Mental Health for Managers Workshop and the Mindfulness Workshop Series with a clinical psychologist. In response to the COVID-19 pandemic, Carleton moved all offerings online and provided additional virtual support for faculty and staff. The crossfunctional Healthy Workplace Committee and Champions, enthusiastic ambassadors of the Healthy Workplace initiative, bring workplace wellness to the forefront of daily life, ensuring it’s embedded within the culture at Carleton University. Beyond Carleton’s campus, our Healthy Workplace initiative is sought out as a best practice by organizations and other post-secondary institutions.

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE SANTÉ AU TRAVAIL ET RÉCIPIENDAIRE PLATINE SANTÉ MENTALE AU TRAVAIL

Carleton University Voilà plus de dix ans que l’université Carleton adopte une approche délibérée pour favoriser le bien-être et la santé mentale des membres de sa faculté et de son personnel, lançant en 2019 un plan stratégique de milieu de travail entièrement sain. Carleton tient continuellement plusieurs ateliers, événements et opportunités de formation adaptés aux besoins de sa communauté, y compris le tout nouvel atelier de santé mentale au travail pour les gestionnaires et une série d’ateliers de pleine conscience avec un psychologue clinicien. Face à la pandémie de la COVID-19, Carleton a transféré en ligne toutes les activités qu’elle propose et offre un soutien additionnel aux membres de la faculté et au personnel. Le Comité et les Champions interfonctionnels pour un milieu de travail sain, ambassadeurs enthousiastes de l’initiative Milieu de travail sain, placent le mieux-être au travail au centre de la vie quotidienne, de sorte qu’il soit bien ancré dans la culture de l’université Carleton. Hors du campus, notre initiative de milieu de travail sain est une pratique exemplaire recherchée par d’autres organisations et établissements d’études post-secondaires.

Carleton staff members having a great time participating in the Process Management Certificate program, facilitated by Excellence Canada.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 26

Kwesi Loney, Head Coach of Carleton’s men’s soccer program, receiving a Service Excellence Award for an Individual at Carleton University’s annual Service Excellence Awards. The 2020 event was held virtually, with over 600 faculty and staff in attendance.

Strive for Wellness At Carleton University, our commitment to a healthy workplace and mental well-being is woven into the fabric of our campus community.

Strive for Wellness is a key theme in our university Strategic Integrated Plan that guides all aspects of our work at Carleton.

In achieving the Order of Excellence in Healthy Workplace and Platinum in Mental Health at Work, Carleton continues to be a proud leader in the post-secondary sector in Canada.

Thank you to all the dedicated members of our campus community who made this significant accomplishment in our excellence journey possible.

2021 GOLD RECIPIENT HEALTHY WORKPLACE

Liz MacKenzie Chief Information Officer/Directrice de l’information Central Agencies I&IT Cluster, Treasury Board Secretariat

“I’m proud Central Agencies I&IT

Cluster, Treasury Board Secretariat was awarded Gold for the Canada Award for Excellence for Healthy Workplace. Creating a healthy working environment is a top priority for the CAC and our staff has worked tirelessly to accomplish this. It fills me with joy to see their efforts well recognized and validated by such a prestigious organization.

”

« Je suis fier que le Groupement ITI pour les organismes centraux du Secrétariat du Conseil du Trésor ait atteint le niveau Or des Prix Canada pour l’Excellence pour milieu de travail sain. Créer un environnement de travail sain est une grande priorité de la DAG et notre personnel n’a ménagé aucun effort pour y arriver.

Voir leurs efforts ainsi reconnus et validés par une organisation aussi prestigieuse me remplit de joie. »

RÉCIPIENDAIRE OR SANTÉ AU TRAVAIL

Central Agencies I&IT Cluster, Treasury Board Secretariat The Central Agencies I&IT Cluster (CAC) is a Division of the Treasury Board Secretariat (TBS) responsible for providing I&IT leadership to our ministry partners and their associated agencies. Our mandate is to ensure that our clients and business partners have the tools, support, and knowledge in place to optimize the value of I+IT investments in meeting the priorities of the Government of Ontario.

The CAC provides cost-effective support to its clients that enhance government operations and services. CAC closely aligns to the core businesses of our partner ministries and are essential to the efficient delivery of their services.

To successfully achieve our mandate, CAC has committed to creating an inclusive workplace culture that empowers employees, encourages innovation, and provides professional development opportunities.

This positive working environment will lead to increased engagement and commitment from staff.

Central Agencies I&IT Cluster, Treasury Board Secretariat La direction des applications du Groupement ITI pour les organismes centraux (la DAG) est une Division du Secrétariat du Conseil du Trésor (SCT) responsable de fournir un leadership en matière de ITI à nos ministères partenaires et leurs agences affiliées. Notre mandat est de nous assurer que nos clients et partenaires d’affaires ont les outils, le soutien et les connaissances spécialisées nécessaires en place pour optimiser la valeur des investissements ITI de façon à répondre aux priorités du gouvernement de l’Ontario.

La DAG offre un soutien rentable en TI à ses clients, renforçant les opérations et services gouvernementaux d’un bon rapport coût-efficacité. La DAG s’aligne étroitement sur les activités principales de nos ministères partenaires, ce qui est essentiel pour la prestation efficace et rentable de leurs services.

Pour bien remplir notre mandat à l’égard de ces activités la DAG s’est engagée à créer une culture du milieu de travail inclusive qui donne aux employés les moyens d’agir, encourage l’innovation et procure des possibilités de développement professionnel.

Cet environnement de travail renforcera l’engagement du personnel.

Potluck for United Way Campaign.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 28

2021 BRONZE RECIPIENT HEALTHY WORKPLACE

Circle of Care Circle of Care, part of Sinai Health, is a leading not-for profit home care provider for individuals living in the Greater Toronto Area.

Our staff and volunteers simplify everyday life for more than 16, 000 clients and their families each year, helping them preserve their independence and live comfortably at home.

As an Employer, Circle of Care is committed to supporting our employees and creating a work environment where all employees feel valued, engaged and can thrive in their roles. Through the Wellness at Work – Healthy Workplace plan, Circle of Care has evaluated the physical and psychological health of our employees and has created programs to promote employee health and well-being.

RÉCIPIENDAIRE BRONZE SANTÉ AU TRAVAIL

Circle of Care Circle of Care, qui fait partie de Sinai Health, est un fournisseur sans but lucratif de premier plan de soins à des personnes vivant à domicile dans la région du Grand Toronto.

Les membres de notre personnel et nos bénévoles simplifient la vie de tous les jours à plus de 16 000 clients et leurs familles chaque année, les aidant à rester indépendants et à vivre confortablement chez eux.

En tant qu’employeur, Circle of Care est déterminé à soutenir ses employés et à créer un environnement de travail dans lequel tous les employés sont engagés, se sentent appréciés et peuvent s’épanouir dans leur rôle. Le plan Mieux-être au travail - milieux de travail sain a permis à Circle of Care d’évaluer la santé physique et psychologique de ses employés et de créer des programmes favorisant leur santé et leur bien-être.

Carey Lucki Chief Executive Officer/Chef de la direction Circle of Care

“Circle of Care is fully committed

to supporting the health and wellbeing of our employees and as such, it remains a key strategic priority in our 2020 – 2025 strategic plan.

We recognize that our success as an organization is dependent upon our people, who are our greatest assets. We look forward to continuing the important work of creating a Healthy Workplace where our employees can feel that they are valued, engaged in their work and can thrive within their roles.

”

« Circle of Care est fermement engagé à apporter son soutien à la santé et au bien-être de ses employés et c’est dans cette optique que cet engagement demeure une des principales priorités de notre plan stratégique de 2020 à 2025.

Nous reconnaissons que notre succès en tant qu’organisation dépend de nos gens qui sont notre plus grande richesse. Nous comptons bien poursuivre cet important travail de créer un milieu de travail sain où nos employés peuvent se sentir valorisés, engagés dans leur travail et prospérer dans leur rôle. »

Personal Support Workers attend an Annual Learning event (pre-COVID-19). The pictured Learning Event focused on helping our PSWs understand the physiology behind dementia, mental illness and behaviors.

EXCELLENCE MADE POSSIBLE. | 29

2021 GOLD RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Bob Nakagawa Registrar/Registraire College of Pharmacists of British Columbia

“Our work with Excellence Canada

has had a profound impact on our organization. We are a stronger and more resilient organization as a result. Despite the significant impact of COVID-19 on our operations, we have been able to pivot quickly and effectively to a work from home environment and continue to serve the public of British Columbia. We are honoured and privileged to be recognized by Excellence Canada.

”

« Notre collaboration avec Excellence Canada a eu un effet profond sur notre organisation. Elle a renforcé notre organisation et la rendue plus résistante. Malgré la sérieuse incidence qu’a eu la maladie du COVID-19 sur nos activités, nous avons été en mesure de réagir rapidement et efficacement et changé pour un environnement de travail à domicile et continuer à servir le public de la ColombieBritannique. C’est pour nous un honneur et un privilège d’être reconnus par Excellence Canada. »

RÉCIPIENDAIRE OR EXCELLENCE, INNOVATION et MIEUX-ÊTRE

College of Pharmacists of British Columbia Founded in 1891, the College of Pharmacists of British Columbia is the regulatory body for pharmacy in British Columbia and is responsible for registering pharmacists and pharmacy technicians and licensing pharmacies throughout the province. The College’s mandate is to protect the public by ensuring pharmacists and pharmacy technicians are fully qualified and able to provide safe, ethical and effective care to help people achieve better health.

To fulfill its mandate of better health through excellence in pharmacy amid an ever-changing provincial health landscape, the College is committed to staying modern, relevant and adaptable. As part of this commitment, the College has undergone a comprehensive assessment from all perspectives, including its employees, customers, partners and leadership, in order to identify and address strategic organizational needs, streamline processes, and implement best practices.

College of Pharmacists of British Columbia Fondé en 1891, le collège des pharmaciens de la Colombie-Britannique est l’organisme qui réglemente la pharmacie en Colombie-Britannique avec la responsabilité d’enregistrer les pharmaciens et les techniciens en pharmacie et de délivrer les licences de pharmacies dans toute la province. Le collège a pour mandat de protéger le public en s’assurant que les pharmaciens et les techniciens en pharmacie ont toutes les qualifications requises pour fournir une assistance sécuritaire, éthique et efficace à la population et aider ainsi les gens à atteindre un meilleur état de santé.

Pour remplir son mandat d’assurer une meilleure santé par l’excellence en pharmacie dans un environnement sanitaire provincial en constante évolution, le collège a pris l’engagement de demeurer moderne, pertinent et adaptable. Pour tenir cet engagement, le collège a entrepris une évaluation approfondie en tous points, y compris au niveau de ses employés, clients, partenaires, dirigeants, afin de repérer les besoins organisationnels stratégiques, simplifier ses processus et instaurer des pratiques exemplaires.

Fulfilling, inclusive, collaborative, engaging, flexible, supporting and caring – these are just a few descriptors of what it is like working at the College.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 30

2020 GOLD RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Devolutions inc Established in 2010, Devolutions is a Canadian software company located near Montreal, Quebec. With more than 800,000 users in over 140 countries, Devolutions is on a mission to develop innovative Universal Password and Access Management solutions that help users and organizations simply and effectively achieve their remote desktop management, password management, privileged access management and cybersecurity goals. The company is also committed to providing exceptional technical support, ensuring an excellent user experience that exceeds expectations, and delivering high performance with superior quality.

The goal of Devolutions is to improve and expand its range of current solutions to position itself more in the Privileged Access Management (PAM) market and to develop independent Canadian expertise and technology in security, in a market that is primarily occupied by foreign companies.

Achieving gold in Excellence, Innovation and Wellness validates the commitment of Devolutions in making a difference on the market.

RÉCIPIENDAIRE OR EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Devolutions inc Fondée en 2010, Devolutions est une entreprise canadienne en logiciel informatique située à proximité de Montréal, Québec. Avec plus de 800 000 utilisateurs répartis dans 140 pays, sa mission est de développer des solutions innovantes de gestion universelle d’accès et de mots de passe afin d’aider les entreprises à atteindre leurs objectifs en termes de cybersécurité, de gestion de connexions à distance, de mots de passe et d’accès privilégiés.

L’objectif de Devolutions est d’améliorer et d’élargir sa gamme de solutions actuelles afin de se positionner davantage sur le marché de la gestion des accès privilégiés (PAM) et de développer une expertise canadienne indépendante en matière de sécurité, dans un marché majoritairement occupé par des entreprises étrangères.

Atteindre l’or dans la catégorie Excellence, Innovation et Bien-être valide l’engagement de Devolutions à faire la différence sur le marché et propulse l’entreprise vers la réussite de ses objectifs.

David Hervieux Founder and CEO/Fondateur et chef de la direction Devolutions inc

“This award recognizes all the

work accomplished by Devolutions employees. All the team efforts to make our company strong are now paying off. It is a real honor to receive this award, and it proves that Devolutions will survive any crisis.

”

« Ce prix vient reconnaître tout le travail accompli par les employés de Devolutions. Tous les efforts déployés par toute l’équipe pour rendre notre entreprise solide sont maintenant récompensés. C’est une vraie fierté de recevoir ce prix, et cela prouve que Devolutions saura passer à travers toutes les crises. »

This award recognizes all the work accomplished by Devolutions employees. All the teamefforts to make our company strong are now paying off. It is a real honorto receive this award, and it proves that Devolutions will survive any crisis.

EXCELLENCE MADE POSSIBLE. | 31

C ANADA AWARDS FOR EXCELLENCE RECIPIENT

Domtar, a recognized tree-to-sheet approach Excellence, Innovation and Wellness –Gold Level

A

t the Domtar Windsor mill in Quebec, the pursuit of excellence is experienced at all levels, in health and safety, sustainable development, quality and productivity, from tree nursing to paper delivery.

As private woodland owner, the company manages 160,000 hectares of forestslocated in southern Quebec, all certified Forest Stewardship Council (FSC®), Sustainable Forestry Initiative® (SFI®) and ISO 14001. An important partner in sustainability and the largest user of pulp-quality fiber in Quebec, it contributes to the advancement of forestry practices in the sustainable management of natural resources.

A high-performance mill The Domtar Windsor mill is the last integrated fine paper mill in Canada. In addition to forest properties, it owns a wood yard, a pulp production line, two paper machines, a conversion center with three sheeters, it receives and transforms the wood into chips, then into pulp and cut paper. It has an annual production capacity of 447,000 metric tons of hardwood pulp and 642,000 short tons of fine papers, consisting of commercial printing, Copy, Form and recycled content paper.

Concerned about offering a responsible product, the Windsor millis certified by the international standards of the Forest Stewardship Council® (FSC®), the Sustainable Forestry Initiative® (SFI®), ISO 9001, ISO 14001 and the European Ecolabel standard.

The forestry and environmental certifications obtained by independent third parties aim to provide a framework for a sustainable management of the forest or manufacturing processes and contribute to the balance between the poles of sustainable development: environmental, social and economic. At the Windsor mill, over 50% of the fiber is FSC® certified and 100% of the wood is chain-of-custody compliant.

A circular, environmental,and sustainable approach In accordance with its environmental, fiber supplyand forestry policies, Domtar operates in a manner that values each resource and constantly reduces its ecological footprint. An important player in the circular economy, all the manufacturing stages, from forest management to the sheet of paper, are interrelated.

In addition to the mitigation measures put in place to minimize the impact on rivers and forest biodiversity, forest operators are trained to ensure rigorous management of the renewable resource. The wood harvested in the forest is selected toget the best value. The sawlogs are sent to sawmills. Pulpwood is sent to the milland turned intochips. Branches and tops are crushed to create biomass. Forest bark and biomass are burned for energy. The pulp and paper manufacturing process is optimized to reduce the impact on air, water, and generate less residues. Production residues

are recovered or reused to prevent them from being landfilled. In fact, over 97% of the fabrication residues from the Windsor mill are used for energy or as an amendment in the forest, agriculture, or mine site rehabilitation. In terms of energy, the Windsor mill operates a cogeneration plant with two turbogenerators and produces 50 MW,equivalent to the annual consumption of 12,800 single-family homes. More than 90% of the energy used comes from renewable sources. Sustainabledevelopment is at the heart of each of our activities.

A commitment to its employees and communities The performance of the Windsor mill is based on the quality of its experienced workforce. Concerned about providing rewarding working conditions, Domtar implements tools to promote employees’ learning and development. Health and safety is a fundamental company value and every effort is made to reduce risks at source.

The Windsor mill has won the Pulp & Paper Canada’s Safest Mill awardeight times over the past decade. This achievement is a testament to the effort of all employees to maintain safe work practices for themselves and their colleagues. Domtar has been a part of many communities for over a century. Domtar’s community commitment is through sharing and accessibility of its private forest properties located in more than 70 municipalities in Quebec with hunting and fishing and hiking clubs, maple syrup production, energy production through the installation of wind turbines on these lands.The Domtar Windsor millalso supports the development of community-building projects, whether in education, environment, healthor community impact. To achieve this, it can count on the commitment of its employees such as the Earth Choice Ambassadors group, who conduct environmental activities with our communities.

An important economic player The Domtar Windsor mill generates 875 direct jobs and nearly 4,000 indirect jobs. Although its economic impact amounts to over $ 1.5 billion, Domtar plays a key role in developing the economic chain of the forestry and paper industry. As such, through Forest management, Domtar contributes to the maintenance of jobs and the development of the 350 communities that supply the Windsor mill. By purchasing Domtar paper, customers support the approach to sustainable forest development and economical dynamism of several regions of Quebec.

The Canada Awards for Excellence demonstrates the commitment of the Domtar Windsor plant and its employees to producing a quality product every day in a safe and responsible manner, taking into account environmental, social, and economic factors in all aspects.

EXCELLENCE MADE POSSIBLE. | 33

2020 GOLD RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

John D. Williams President and CEO/Président et chef de la direction Domtar – Usine de Windsor

“The Windsor Mill has long been a

high performer within the Domtar system,” said Domtar President and CEO John D. Williams. “It is gratifying to have our employees’ outstanding work recognized by the Canada Awards for Excellence. The entire mill team, and especially its leaders, have demonstrated our values of agility, caring and innovation in extraordinary ways, particularly in the challenging circumstances of the past 18 months.

Domtar - Windsor Mill The last fully integrated fine paper mill in Canada, Domtar Windsor mill located in Quebec employs 875 people and produces bleached hardwood market pulp and uncoated fine multipurpose paper. It sustainably manages its 160,000 hectares of private and certified forests located in southern Quebec.

Proud of its 157 years of history and continuous improvement, Domtar Windsor mill innovates to maintain its leadership position in health and safety, sustainable development, quality and productivity. The company relies on an experienced organizational structure focused on rigorous budgetary, strategic planning and human performance improvement processes to achieve the highest operational standards. Guided by its values of agility, innovation and commitment, Domtar’s Windsor mill is leading the way for future generations.

RÉCIPIENDAIRE OR EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Domtar - Usine de Windsor Dernière usine de papier fin totalement intégrée au Canada, l’usine Domtar de Windsor au Québec emploie 875 employées et produit de la pâte commerciale blanchie de bois feuillus et du papier fin non couché à usages multiples. Elle aménage de façon durable ses 160 000 hectares de forêts privées et certifiées situées dans le sud du Québec.

Fière de ses 157 ans d’histoire et d’amélioration continue, l’usine Domtar de Windsor innove pour maintenir sa position de leader en santé et sécurité, en développement durable, en qualité et en productivité.

L’entreprise s’appuie sur une structure organisationnelle expérimentée et axée sur des processus rigoureux budgétaires, de planification stratégique et d’amélioration de la performance humaine pour atteindre les plus hauts standards opérationnels. Guidée par ses valeurs d’agilité, d’innovation et d’engagement, l’usine Domtar de Windsor trace la voie pour les générations futures.

”

« L’usine de Windsor affiche depuis longtemps un rendement élevé dans le système Domtar, a déclaré le président et chef de la direction de Domtar, John D. Williams. « Il est gratifiant de voir le travail exceptionnel de nos employés reconnu par les Prix Canada pour l’excellence. Tous les employés de l’usine, et en particulier ses dirigeants, ont démontré de façon extraordinaire nos valeurs d’agilité, d’engagement et d’innovation, particulièrement dans les circonstances difficiles des 18 derniers mois. »

Technical project assistant.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 34

STANDING OUT IS IN OUR NATURE HEALTH & SAFETY

QUALITY

SUSTAINABILITY

PRODUCTIVITY

At Domtar Windsor mill, all our decisions are made with social, environmental and economic factors in mind. It's just the way we do things.

To learn more, visit Domtar.com

2021 GOLD RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Gerard McDonald, MBA, P.Eng., ICD.D Chief Executive Officer /Chef de la direction Engineers Canada

“Engineers Canada takes great

pride in achieving gold certification. This milestone is a result of our collective, ongoing efforts to deliver high quality work, embrace continual improvement, and support and sustain each other in the process.

”

« C’est une grande fierté pour Ingénieurs Canada d’obtenir la certification Or. Ce Jalon est l’aboutissement des efforts que

RÉCIPIENDAIRE OR EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Engineers Canada Engineers Canada is the national organization of the provincial and territorial associations that regulate the practice of engineering in Canada and license the country’s 300,000 members of the engineering profession. Engineers Canada provides expertise, services and tools to encourage the growth of engineering in Canada, help establish consistent high standards, and inspire public confidence.

Since 2016, Engineers Canada has simplified its governance approach, refined and clarified its organizational purpose, created a new strategic plan, and strengthened communications. Annual planning, budgeting and monitoring processes are continually improving. There is better control and management of policies, reduced staff turnover, improvements to the management and documentation of key business processes and projects, and better alignment within planning processes.

Employees are engaged, working in a culture that encourages and values the free flow of information in pursuit of continual growth.

nous avons collectivement déployés

Engineers Canada Ingénieurs Canada est l’organisme national qui regroupe les ordres provinciaux et territoriaux chargés de réglementer la pratique de l’ingénierie au Canada et de délivrer les permis d’exercice aux 300 000 membres, ingénieurs de profession. Ingénieurs Canada offre l’expertise, les services et les outils pour encourager la croissance de l’ingénierie au Canada, aider à établir des normes élevées et cohérentes, et inspirer la confiance du public.

Depuis 2016, Ingénieurs Canada a simplifié son mode de gouvernance, perfectionné et clarifié sa vocation organisationnelle, créé un nouveau plan stratégique et consolidé ses communications. L’organisation améliore sans cesse ses processus annuels de planification, de budgétisation et de surveillance. De meilleures politiques de contrôle et de gestion sont en place, le roulement de personnel a diminué, les principaux processus et projets opérationnels de gestion et de documentation ont été améliorés et mieux alignés sur les processus de planification. Les employés sont engagés et travaillent dans une culture qui encourage et valorise la libre circulation de l’information dans un souci de croissance continue.

sans relâche afin de toujours offrir un travail de qualité supérieure, d’adopter l’amélioration continue tout en nous épaulant les uns et les autres. »

Engineers Canada staff march in Capital Pride 2019.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 36

2021 PLATINUM RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Hydro-Québec, Distribution, Procurement and Shared Services Hydro-Québec generates, transmits and distributes electricity. It is Canada’s largest electricity producer and ranks among the world’s largest hydropower producers.

Hydro-Québec uses mainly renewable generating options, in particular large hydro.

Hydro-Québec’s Groupe – Distribution, approvisionnement et services partagés develops, operates and maintains the power grid in order to deliver reliable electricity and quality services to Hydro-Québec’s 4.4 million customers. The group also manages all strategic procurement of goods and services and supports all of the company’s operational activities in the field with regard to logistics (transportation, material) and real estate.

RÉCIPIENDAIRE PLATINE EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Hydro-Québec, Distribution, Approvisionnement et Services Partagés Hydro-Québec produit, transporte et distribue de l’électricité. Elle est le plus grand producteur d’électricité du Canada et l’un des plus grands producteurs d’hydroélectricité du monde. L’entreprise exploite essentiellement des filières d’énergie renouvelables, et plus particulièrement la grande hydraulique.

Le groupe – Distribution, approvisionnement et services partagés développe, exploite et entretient le réseau de distribution afin d’assurer un approvisionnement en électricité fiable et des services de qualité aux 4,4 millions de clients d’Hydro-Québec.

Il gère également l’ensemble des approvisionnements stratégiques en biens et services de l’entreprise et soutient toutes les activités opérationnelles sur le terrain en offrant des services en matière de logistique (transport, matériel) et de gestion immobilière.

Call Center employee answering questions from our clients.

EXCELLENCE MADE POSSIBLE. | 37

Éric Filion Executive Vice President/Vice-président exécutif Hydro-Québec Distribution, Approvisionnements et Services Partagés

“This distinction is a real source

of pride for our organization! It highlights the efforts, creativity and daily commitment of all of our employees, without whom such results would not be achievable.

”

« Cette distinction est une réelle fierté pour notre organisation ! Elle vient mettre en lumière les efforts, la créativité et l’engagement au quotidien de l’ensemble de nos employés, sans qui, de tels résultats ne seraient pas atteignables. »

2021 SILVER RECIPIENT HEALTHY WORKPLACE

Suzanne Fortier Principal and Vice-Chancellor/Directrice et Vice-chancelière, McGill University

“We value the well-being, engage-

ment and development of all of our staff who do extraordinary work in support of McGill’s academic mission. Our vision is to become an even healthier workplace, where all employees experience a sense of belonging and can readily learn, collaborate, and innovate as a community. McGill’s ongoing improvement journey is informed by the Excellence Canada Healthy Workplace Standard.

This objective and highly reputed framework actively addresses engagement themes that matter most to McGill.

McGill University McGill University a world-renowned institution of higher learning in Montreal, Canada, celebrates its 200-year anniversary in 2021. The McGill community proudly engages bright minds from over 150 countries around the world.

McGill’s commitment to excellence has long been reflected in its quality education, ground-breaking research, and impactful service to society. McGill’s alumni and faculty include 12 Nobel laureates, 147 Rhodes Scholars, 4 Pulitzer Prize winners, and 121 Olympians.

Today, McGill’s pursuit of excellence includes a commitment to co-creating a safe, engaging and productive workplace for ALL employees, where continuous learning and healthy risk taking are the norm. “My Healthy Workplace” is one of the top priorities of Principal Suzanne Fortier, and foundational to McGill becoming an agile learning organization. McGill looks to the future with confidence, cognizant of the boundless strength of a healthy community of engaged and diverse employees.

RÉCIPIENDAIRE ARGENT SANTÉ AU TRAVAIL

McGill University L’Université McGill, un établissement d’enseignement supérieur de renommée mondiale situé à Montréal, Canada, célèbre son 200e anniversaire en 2021. La communauté McGill est fière d’engager les esprits les plus brillants de plus de 150 pays.

Depuis longtemps, l’engagement de McGill envers l’excellence se reflète dans la qualité de son éducation, ses recherches avant-gardistes et l’impact de son service à la société. 12 Prix Nobel, 147 Boursiers de Rhodes, 4 Prix Pulitzer et 121 Olympiens comptent parmi les anciens élèves et les membres de la faculté de McGill.

De nos jours, McGill continue sa poursuite de l’excellence notamment en s’engageant à cocréer un milieu de travail sécuritaire, motivant et productif pour TOUS les employés où l’apprentissage continu et la prise de bons risques sont la norme. « Mon milieu de travail sain” est l’une des premières priorités de sa directrice, Suzanne Fortier, sur laquelle McGill s’appuie pour devenir une organisation d’apprentissage agile. McGill se tourne avec confiance vers l’avenir, sachant qu’elle peut compter sur la force intarissable d’une communauté saine et diverse d’employés motivés.

”

« Nous avons à cœur le bien-être, l’engagement et le développement de tout notre personnel qui fait un travail extraordinaire en soutenant la mission académique de McGill. Nous voulons devenir un milieu de travail encore plus sain auquel tous les employés ont le sentiment d’appartenir et où ils peuvent aisément apprendre, collaborer et innovés en communauté. Notre cheminement continu vers l’amélioration est guidé par les normes de Milieu de travail sain d’Excellence Canada. Cet objectif et ce cadre de travail hautement réputé répondent activement aux thèmes d’engagement qui sont les plus chers à McGill. »

Afternoon yoga gathering on McGill’s downtown campus.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 38

2020 ORDER OF EXCELLENCE RECIPIENT MENTAL HEALTH AT WORK

Mental Health Commission of Canada The Mental Health Commission of Canada (MHCC) is a catalyst and trusted partner that enables and supports governments, organizations, and individuals to effect systemic change. We believe in a bright future where everyone has timely access to high quality mental health support and services, and where mental wellness is seen as an integral component of overall health and wellbeing. By engaging stakeholders, uplifting the voices of people with lived experience, and developing best practices using evidence-based insight, we inspire collective action in service of a more equitable Canadian health system where everyone can live better, healthier lives.

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE SANTÉ MENTALE AU TRAVAIL

Commission de la santé mentale au Canada En tant que catalyseur et partenaire de confiance, la Commission de la santé mentale du Canada (CSMC) habilite et soutient les gouvernements, les organisations et les personnes afin d’opérer des changements systémiques.

Nous croyons en un avenir prometteur où chacun peut bénéficier d’un soutien et de services de qualité et où la santé mentale est considérée comme faisant partie intégrante du bien-être et de la santé dans leur ensemble. En mobilisant des intervenants, en faisant entendre la voix des personnes ayant vécu la maladie mentale, et en élaborant des pratiques exemplaires fondées sur des données probantes, nous inspirons une action collective au service d’un système de santé canadien plus équitable où chacun peut vivre mieux et en meilleure santé.

Michel Rodrigue President and CEO/Président et chef de la direction Mental Health Commission of Canada Commission de la santé mentale au Canada

“I am humbled by the

recognition for the work we are doing at the Mental Health Commission of Canada to cultivate a psychologically safe workplace. Under the guidance of a new strategic plan and a bold set of wellness aspirations, we are committed to building an organizational culture with psychological safety at its core.

”

« Je suis touché par la reconnaissance faites à la Commission de la santé mentale au Canada pour ses efforts visant à cultiver un milieu de travail psychologiquement sécuritaire.

Guidés par un nouveau plan stratégique et de courageuses aspirations tendant vers le mieuxêtre, nous sommes déterminés à entretenir une culture organisationnelle qui repose sur la sécurité psychologique. »

Staff photo Pink Shirt Day 2020.

EXCELLENCE MADE POSSIBLE. | 39

2021 ORDER OF EXCELLENCE RECIPIENT MENTAL HEALTH AT WORK

Karim Mamdani President and CEO/Président et chef de la direction Ontario Shores Centre for Mental Health Sciences

“We are absolutely thrilled to

be recognized with the Order of Excellence for our implementation of the Mental Health at Work Framework,” says Karim Mamdani, President and CEO. “I am incredibly proud of our staff, the wellbeing programs we have implemented and the workplace culture we have collectively created so that Ontario Shores is both a great place to work and receive care.

”

« Nous sommes absolument enchantés de recevoir l’Ordre de l’Excellence en reconnaissance de la mise en œuvre de notre cadre de santé mentale au travail. Je suis extrêmement fier de notre personnel, des programmes de bien-être que nous avons mis en place et de la culture du milieu de travail que nous avons créé ensemble à Ontario Shores qui est un endroit fantastique où travailler et recevoir des soins. »

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE SANTÉ MENTALE AU TRAVAIL

Ontario Shores Centre for Mental Health Sciences Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is a public speciality mental health hospital, providing a range of specialized assessment and treatment services to those living with complex and serious mental illness.

Exemplary patient care is delivered through safe and evidence-based approaches where successful outcomes are achieved using best clinical practices based on the latest advances and the latest advances in scientific research, patient care and treatment.

Ontario Shores’ more than 1,300 staff, and its 150 volunteers, are dedicated to providing excellent patient and family-centred care in a safe, respectful, healing and positive environment.

Ontario Shores is deeply committed to providing a safe and healthy place to work and receive care. Ontario Shores is proud of the robust offerings available to support total health and wellbeing of its dedicated and talented staff.

Ontario Shores Centre for Mental Health Sciences Ontario Shores Centre for Mental Health Sciences (Ontario Shores) est un hôpital public spécialisé en soins de santé mentale, offrant toute une gamme de services d’évaluation et de traitement aux personnes souffrant de maladies mentales graves et complexes. Des soins exemplaires sont prodigués aux patients selon des approches sécuritaires s’appuyant sur des faits et dont les résultats positifs sont obtenus à l’aide des meilleures pratiques cliniques fondées sur les tous derniers développements et les tous derniers progrès en recherche scientifique, soins et traitement des patients.

Les plus de 1 300 membres du personnel et 150 bénévoles d’Ontario Shores se sont donnés pour vocation de fournir d’excellents soins aux patients, centrés sur la famille dans un environnement sécuritaire, respectueux, thérapeutique et positif.

Ontario Shores est résolument engagé à offrir un milieu sain et sécuritaire où il fait bon travailler et recevoir des soins. Ontario Shores est fier de mettre à la disposition de son personnel dévoué et talentueux de solides services pour lui faire bénéficier d’un soutien complet de santé et de bien-être.

A collection of staff showcasing the RisingUp service culture at Ontario Shores through self-inspired initiatives, honours and staff appreciation days.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 40

2021 SILVER RECIPIENT HEALTHY WORKPLACE

Ricoh Canada Ricoh Canada believes that a strong and progressive framework of excellence can shape an organization’s path to success. In 2019, Ricoh began their journey to become a recognized Healthy Workplace. With a solid foundation of programs and policies in place, Ricoh began with a Healthy Workplace Policy. Next, the entire organization was engaged to name the program that would incorporate all elements of a healthy workplace. Drawn from the suggestions of Ricoh’s team members, a new brand was launched – RCares; Ricoh Cares.

In 2020, the COVID-19 pandemic was, not only a significant disruptor to Ricoh’s business, but also a direct threat to the health and wellbeing of their team members.

Ricoh’s pandemic response efforts were designed using the guiding principles of RCares to maintain their commitment to being a Healthy Workplace. Today, the RCares brand sends a strong signal to the team members of Ricoh we are committed to building and sustaining a healthy workplace for all today and in the future.

RÉCIPIENDAIRE ARGENT SANTÉ AU TRAVAIL

Ricoh Canada Ricoh Canada croit qu’un cadre d’excellence solide et progressif peut tracer la voie de la réussite d’une organisation. En 2019, Ricoh a entamé son cheminement pour devenir un milieu de travail sain reconnu comme tel.

S’appuyant sur une base solide en place de programmes et de lignes de conduite, Ricoh a commencé par adopter une politique de Milieu de travail sain. Toute l’organisation a ensuite participé à la recherche d’un nom pour le programme qui intégrerait tous les éléments d’un milieu de travail sain. Une nouvelle marque a été lancée à partir des suggestions faites par les membres de l’équipe Ricoh – RCares (Ricoh se soucie).

En 2020, la pandémie de la COVID-19 n’a pas seulement sérieusement perturber les activités de Ricoh, elle a été une menace directe pour la santé et le bien-être des membres de notre équipe. Les efforts déployés par Ricoh pour réagir à la pandémie ont été conçus à l’aide des principes directeurs de RCares pour maintenir son engagement d’être un milieu de travail sain. De nos jours, la marque RCares envoie un signal fort aux membres de l’équipe Ricoh que nous avons la ferme intention de cultiver et soutenir un milieu de travail sain pour le présent et pour l’avenir.

Mike Fast President and CEO/Présidente et chef de la direction Ricoh Canada Inc.

“At Ricoh, caring about the

physical and psychological health & safety, and social wellbeing of all our team members is at the core of who we are as an organization.

Receiving the Healthy Workplaces Silver level certification is a high honour that recognizes our One Team approach that is the foundation of our success. I am proud of the team at Ricoh and want to thank Excellence Canada for their partnership on this journey of continual improvement.

”

« Chez Ricoh, se soucier de la santé et de la sécurité physiques et psychologiques et du bien-être social de tous les membres de notre équipe est au cœur de la fibre même de notre organisation. Recevoir la certification de niveau Argent pour Milieu de travail sain est un grand honneur qui reconnaît que notre réussite repose sur notre approche d’équipe soudée et unifiée. Je suis fier de notre équipe Ricoh et je veux remercier Excellence Canada pour son partenariat dans ce cheminement d’amélioration continue. »

The Burnaby office team worked together helping prepare a local community garden for use this past spring (2021).

EXCELLENCE MADE POSSIBLE. | 41

Redefine work.

Change. For better.

Today’s work requires better processes, better collaboration and better results.

Ricoh Canada is the proud recipient of Excellence Canada’s Silver Award for Healthy Workplace

RicohChangeMakers.ca

2020 PLATINUM RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Société de transport de Laval Since establishing an internal taskforce on quality in 2001, the STL has worked relentlessly on continuous improvement to the point of earning a coveted Prix performance Québec in 2019. This approach helped to refine internal practices and strengthen its customer focus in every department. For example, in 2017, the continuous improvement program in transportation resulted in a modern, dynamic and innovative system being implemented, allowing managers, and their teams, to continually and rigorously track performance indicators and plans aligned with the STL strategy.

The STL can stand out for its sound management as continuous improvement becomes a matter of routine for all employees through this type of initiative.

RÉCIPIENDAIRE PLATINE EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Société de transport de Laval Depuis la mise en place de son comité Défi qualité en 2001, la STL n’a cessé de progresser en matière d’amélioration continue jusqu’à l’obtention du grand prix performance Québec en 2019. Cette démarche a permis de raffiner les pratiques internes et de réaffirmer l’orientation client dans chaque direction. Par exemple, en 2017, le Programme d’amélioration continue en transport permet l’implantation d’un système moderne, dynamique et innovateur permettant aux gestionnaires de suivre rigoureusement et en continu avec leurs équipes des indicateurs de performance et des plans directement liés à la stratégie de la STL. C’est par ce genre d’initiative que l’amélioration continue s’intègre dans les mœurs de tous les employés de la STL permettant à l’entreprise de se démarquer par sa saine gestion.

Éric Morasse Chair of the Board of Directors/Président du conseil d’administration, Société de transport de Laval

“Quality has been part of the STL’s

DNA for years. Back in 2015, it earned a Grande mention award. The STL leads by example in many areas, including innovation, improved customer service and internal practices.

The Prix performance Québec and now the Canada Award for Excellence highlight, once again, how the STL and its teams successfully endeavour to make our city a recognized sustainable mobility leader.

”

« À la STL, la qualité fait partie de l’ADN de l’entreprise depuis des années. Récipiendaire d’une Grande mention en 2015, notre organisation fait figure d’exemple à bien des niveaux, qu’il s’agisse d’innovation, d’amélioration de l’expérience client ou encore de pratiques internes.

Le Prix performance Québec et maintenant le Prix Canada pour l’excellence, soulignent, une fois de plus, que la STL et toutes ses équipes oeuvrent avec succès à faire de notre ville un leader reconnu en mobilité durable. »

The Prix performance Québec recognizes and rewards the performance of more that 1000 STL employees who get involved every day to contribute to an effective and quality management.

EXCELLENCE MADE POSSIBLE. | 43

On carbure tous à l’énergie positive Nouveaux bus 100 % électriques

STLaval.ca/bus-electriques

2021 PLATINUM RECIPIENT MENTAL HEALTH AT WORK

Sun Life You likely know Sun Life as a market leader providing Canadians with solutions for their health, wealth and protection needs for over 155 years. Sun Life’s Purpose is to help Clients achieve lifetime financial security and live healthier lives. It is the company’s north star and fuels every Sun Life employee to deliver for Clients every day.

Sun Life has another important role as an employer to more than 11,000 employees across Canada. Sun Life embeds its Purpose throughout its organization, recognizing that in order to inspire meaningful action on mental health with their Clients, they must lead by example by being best in class for their own Employees.

At Sun Life, Employee mental health outcomes are part of the company’s business goals. The importance of Employee mental health comes from the top down where leaders demonstrate empathy and compassion, facilitate open and vulnerable conversations, and empower Employees to take action on their mental health. The President of Sun Life Canada has taken an active role in calling on CEOs across Canada to act on Employee mental health within their own organizations, allowing Sun Life to amplify its effect both in and outside of its organization.

RÉCIPIENDAIRE PLATINE SANTÉ MENTALE AU TRAVAIL

Sun Life Vous connaissez probablement Sun Life comme un chef de file sur le marché proposant aux Canadiens des solutions répondant à leurs besoins en matière de santé, de gestion du patrimoine et de protection depuis plus de 155 ans. Sun Life a pour vocation d’aider ses clients à atteindre la sécurité financière à toutes les étapes de leur vie et à vivre en meilleure santé. C’est l’étoile polaire de la compagnie qui guide et stimule chaque employé à tenir chaque jour ses promesses à l’égard de ses clients.

Comme compagnie employant plus de 11 000 personnes dans tout le Canada Sun Life joue un autre rôle important. C’est toute l’organisation de Sun Life qui est imprégnée de sa vocation, reconnaissant ainsi que pour pouvoir inspirer une action sérieuse sur la santé mentale auprès de ses clients, elle doit donner l’exemple en étant la meilleure de sa catégorie pour ses propres employés.

En ce qui concerne la santé mentale des employés de Sun Life, les résultats font partie des buts opérationnels de la compagnie.

L’importance de la santé mentale est inculquée aux employés du haut de la hiérarchie où les dirigeants font preuve d’empathie et de compassion, facilitent des conversations ouvertes et vulnérables et leur donnent les moyens de prendre en charge leur santé mentale. Le président de Sun Life a joué un rôle actif appelant tous les chefs d’entreprise partout au Canada à agir pour la santé mentale de leurs employés, permettant à Sun Life d’en amplifier les effets à l’intérieur comme à l’extérieur de l’organisation.

EXCELLENCE MADE POSSIBLE. | 45

Jacques Goulet President/Président Sun Life Canada and Lumino Health

“Sun Life is the leading Canadian

group benefits provider, helping over 20,000 employers across Canada bring health solutions to their employees. We lead by example for our own Employees. We are proud to receive The Canada Award for Excellence for Mental Health at Work.

It recognizes Sun Life as a leading employer in Employee well-being and commends our commitment to innovate and evolve our programs as we strive to help our Employees bring their authentic and full selves to work.

”

« Sun Life est le premier fournisseur canadien de régimes d’avantages sociaux collectifs, aidant plus de 20 000 employeurs partout au pays à offrir des solutions santé à leurs employés. Nous donnons l’exemple en faisant de même pour nos propres employés. Nous sommes fiers de recevoir le Prix Canada pour l’excellence en Santé mentale au travail, reconnaissant ainsi Sun Life comme l’employeur de premier plan en bien-être des employés et saluant notre engagement envers l’innovation et l’évolution de nos programmes tandis que nous nous efforçons d’aider nos employés à demeurer authentiques et fidèles à eux-mêmes au travail. »

2021 GOLD RECIPIENT MENTAL HEALTH AT WORK

Ed McCauley President and Vice-Chancellor/Président et ViceChancelier, University of Calgary

“Research, learning,

entrepreneurship, and innovation thrive when our UCalgary community members’ wellbeing is supported. I am proud to accept Excellence Canada’s Mental Health at Work Gold Level Certification because I’ve seen the hard work of so many contributing to the policies, strategies, practices and resources that support our community. This award recognizes these efforts and we are honoured to receive it.

”

RÉCIPIENDAIRE OR SANTÉ MENTALE AU TRAVAIL

University of Calgary The University of Calgary is a global intellectual hub located in Canada’s most enterprising city. In our spirited, high-quality learning environment, students thrive in programs made rich by research, hands-on experiences and entrepreneurial thinking.

Our strategy drives us to be recognized as one of Canada’s top five research universities, engaging the communities we both serve and lead. This strategy is called Eyes High, inspired by the university’s Gaelic motto, which translates as ‘I will lift up my eyes.’

UCalgary has a well-established commitment to mental health. In 2015, The university unveiled a comprehensive Campus Mental Health Strategy (CMHS).

As a community-based strategy, focused on students, staff and faculty, the CMHS outlines UCalgary’s commitment to building a community of caring.

Université de Calgary L’université de Calgary est un pôle intellectuel situé dans l’une des villes canadiennes les plus entreprenantes. Dans notre environnement d’apprentissage dynamique de haute qualité, les étudiants sont stimulés par des programmes enrichis grâce à des recherches, des expériences pratiques et la pensée entrepreneuriale. Notre stratégie nous vaut d’être reconnu comme l’une des cinq premières universités de recherche au Canada, engageant les communautés que nous servons et auxquelles nous montrons la voie. Cette stratégie s’appelle Eyes High, elle est inspirée par notre devise gaélique qui se traduit par ‘je lèverai les yeux’ L’université de Calgary a un engagement envers la santé mentale bien établi.

En 2015, l’université a dévoilé une stratégie complète de santé mentale sur le campus ‘Campus Mental Health Strategy (CMHS)’.

C’est une stratégie communautaire au cœur de laquelle se trouvent nos étudiants, notre personnel et les membres de notre faculté.

CMHS résume l’engagement de l’université de Calgary de bâtir une communauté d’entraide et de solidarité.

« Quand nous soutenons le bien-être des membres de notre communauté universitaire c’est la recherche, l’apprentissage, l’entreprenariat et l’innovation qui en profitent. Je suis fier d’accepter la certification de niveau Or pour la Santé mentale au travail d’Excellence Canada parce que j’ai vu les efforts que beaucoup ont fait pour contribuer aux politiques, stratégies, pratiques et ressources qui soutiennent notre communauté.

Ce prix reconnaît ces efforts et c’est un honneur pour nous de le recevoir. »

Healthy habits and support at annual wellness expo, UFlourish.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 46

2021 SILVER RECIPIENT MENTAL HEALTH AT WORK

VIA Rail Canada VIA Rail Canada’s mandate is to operate the national passenger rail services on behalf of the Government of Canada, offering intercity rail services and ensuring rail transportation services to regional and remote communities. Its objective is to offer a safe, accessible, efficient, reliable, sustainable and environmentally friendly passenger rail service that meets the needs of Canadian passengers.

VIA Rail Canada cares deeply about its employees’ psychological health. It is not only key to individuals achieving their full potential—it is essential to the organization’s success. Among current support measures, VIA Rail Canada has developed a network of VIAWELL Ambassadors to promote health and well-being within the organization.

Other measures focus on respect & inclusion and access to resources.

RÉCIPIENDAIRE ARGENT SANTÉ MENTALE AU TRAVAIL

VIA Rail Canada VIA Rail Canada a pour mandat d’exploiter le service ferroviaire voyageur national au nom du gouvernement du Canada, et offre des liaisons interurbaines ainsi que des services dans plusieurs régions rurales et éloignées.

Son objectif est de fournir un service ferroviaire voyageur sécuritaire, accessible, efficace, fiable, durable et écologique qui répond aux besoins des Canadiens.

VIA Rail Canada a profondément à cœur la santé psychologique de ses employés.

Non seulement est-ce important pour leur permettre de réaliser leur plein potentiel, c’est essentiel au succès de l’organisation.

Parmi les mesures de soutien actuellement en place, VIA Rail Canada a établi un réseau d’ambassadeurs VIAMieux-être pour promouvoir la santé et le bien-être dans l’organisation. D’autres mesures portent sur le respect, l’inclusion et l’accès aux ressources.

Cynthia Garneau President and CEO/Présidente et chef de la direction VIA Rail Canada

“We’re extremely proud to

be recognized for our ongoing commitment to supporting the well-being of our employees. With work playing such a significant role in our lives, we strongly believe that, as an employer, we can and should positively contribute to the health and well-being of our people. I’m proud of the work we’ve accomplished, and I look forward to continue learning from Excellence Canada as we progress on our well-being journey. Together, we go further.

”

« Nous sommes extrêmement fiers d’être reconnus pour notre engagement continu à soutenir le bien-être de nos employés.

Le travail jouant un rôle si important dans nos vies, nous croyons fermement qu’en tant qu’employeur, nous pouvons et devons contribuer positivement à la santé et au bien-être de nos employés. Je suis fière du travail que nous avons accompli et j’ai hâte de continuer à apprendre d’Excellence Canada au fur et à mesure que nous progressons dans notre cheminement vers le bienêtre. Ensemble, nous allons plus

VIAWELL Ambassadors.

loin. » EXCELLENCE MADE POSSIBLE. | 47

Investment ideas, delivered straight to your inbox.

CARRICK ON MONEY Protect your money with Rob Carrick’s proven personal finance advice on saving and investing.

MARKET UPDATE A timely summary of the markets and stocks on the move, conveniently sent before the open, at noon and at the close.

GLOBE INVESTOR Money-making ideas, insight and market analysis from The Globe’s investment experts and journalists.

Sign up for these investing newsletters at tgam.ca/investingnewsletters

Excellence Canada gratefully acknowledges the support of the following sponsors of Canadian Excellence

THANK YOU " We c o u l d n ' t h a v e d o n e i t w i t h o u t y o u ! " SUPPORTING SPONSORS

MEDIA SPONSOR