Moving Forward with Excellence - 2022 Performance Excellence Summit & Canada Awards for Excellence

PERFORMANCE EXCELLENCE SUMMIT & CANADA AWARDS FOR EXCELLENCE ISSUE | NOVEMBER 2022

CREATIVE DIRECTOR / NIKI MARUSIC COPY EDITOR / BONITA SAVARD

ADVERTISING NIKI MARUSIC TEL: 416.251.7600 ext. 231 HOW TO REACH US Please address all correspondence to: info@excellence.ca EXCELLENCE CANADA North American Centre 5 7 0 0 Yo n g e S t r e e t , S u i t e 2 0 0 To r o n t o , O N M 2 M 4 K 2 T E L : 4 1 6 . 2 5 1 . 7 6 0 0 • FA X : 4 1 6 . 2 5 1 . 9 1 3 1 EMAIL: info@excellence.ca WWW.EXCELLENCE.CA ADVERTISING INQUIRIES TEL: 416.251.7600 ext. 231 ads@excellence.ca COPYRIGHT IDEAS AND OPINIONS EXPRESSED IN THE ARTICLES DO NOT NECESSARILY REFLECT THE VIEWS OF EXCELLENCE CANADA OR THE PUBLISHER. NO PART OF THIS PUBLICATION MAY BE USED WITHOUT WRITTEN PERMISSION FROM THE PUBLISHER.

EXCELLENCE MADE POSSIBLE. | 2

CONTENTS

18

4

4

MESSAGE FROM THE GOVERNOR GENERAL OF CANADA

6

WELCOME MESSAGE FROM THE CHAIR

7

WELCOME MESSAGE FROM THE PRESIDENT

12

PROGRAMME

14

BOARD OF GOVERNORS’ RECOGNITION OF ACHIEVEMENT AWARD RECIPIENTS

15

SPEAKER PROFILES

18

CANADA AWARDS FOR EXCELLENCE RECIPIENTS - GET TO KNOW THE 2022 RECIPIENTS

20

CANADA AWARDS FOR EXCELLENCE RECIPIENT LISTING

26

BELL LET’S TALK: CHANGING THE CONVERSATION AROUND MENTAL HEALTH

36

CULTURE MATTERS – REBGV’S EXCELLENCE JOURNEY

Her Excellency the Right Honourable Mary May Simon, C.C., C.M.M., C.O.M., O.Q., C.D., Governor General and Commander-in-Chief of Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 3

MESSAGE FROM THE GOVERNOR GENERAL

Message from the Governor General on the occasion of the 38th Performance Excellence Summit and Canada Awards for Excellence Ceremony As patron of the Canada Awards for Excellence, I would like to extend greetings to everyone attending the 38th annual Excellence Canada gala.

Organizations that set themselves apart are evolving to meet new challenges. They are adapting to the changing priorities of our society, while ensuring the well-being of a skilled, productive and versatile workforce. We have seen this over the past two years, notably in those sectors that have been particularly affected by lockdown measures.

The 18 exceptional organizations being recognized today understand how important these issues are to their continued success. Their collective performance reflects on our communities and our country as a whole and demonstrates that good corporate citizenship and smart business practices go hand in hand. Congratulations to the recipients on this well-deserved honour.

I would also like to warmly congratulate the three recipients of the Board of Governors’ Special Recognition of Achievement Awards for their remarkable contributions to Canadian society or the global human condition.

Thank you to the entire Excellence Canada team for continuing to foster and promote the creation of exemplary Canadian organizations.

I wish you a memorable event.

Mary Simon

MESSAGE DE LA GOUVERNEURE GÉNÉRALE

Message de la gouverneure générale à l’occasion du 38e Sommet sur l’excellence en matière de rendement et de la cérémonie de remise des Prix Canada pour l’excellence En tant que présidente d’honneur des Prix Canada pour l’excellence, j’aimerais saluer toutes les personnes qui prennent part au 38e gala annuel d’Excellence Canada.

Les entreprises qui se démarquent évoluent face aux nouveaux défis. Elles s’adaptent aux priorités changeantes de notre société, tout en veillant au bien-être d’une main-d’œuvre qualifiée, productive et polyvalente. Nous en avons été témoins durant les deux dernières années, notamment dans les secteurs particulièrement touchés par les mesures de confinement.

Les 18 organisations d’exception qui sont reconnues aujourd’hui comprennent bien l’importance de ces enjeux dans la poursuite de leurs succès. Leur performance collective rejaillit sur l’ensemble de nos communautés et de notre pays, et démontre que conscience sociale et pratiques d’affaires intelligentes vont de pair. Toutes mes félicitations aux gagnants pour cet honneur bien mérité.

Je tiens également à féliciter chaleureusement les trois lauréats des Prix de reconnaissance exceptionnelle du Conseil des gouverneurs pour leurs contributions remarquables à la nation canadienne ou à la condition humaine dans le monde.

Merci à toute l’équipe d’Excellence Canada de continuer à favoriser et promouvoir la création d’organisations canadiennes exemplaires.

Je vous souhaite un événement mémorable.

Mary Simon

W E L C O M E

F R O M

T H E

C H A I R

Greetings colleagues and friends, On behalf of the Board of Directors, management and staff of Excellence Canada, welcome to the annual Performance Excellence Summit and 38th Canada Awards for Excellence ceremony. It is an honour to participate in this flagship national event as the Chair of Excellence Canada.

I would like to extend congratulations to all the successful private, public and not-for-profit organizations that have met the rigorous standards and requirements through the Canada Awards for Excellence program. You are all outstanding role models of excellence. The theme of this year’s Performance Excellence Summit is “Moving forward with Excellence”. When I reflect on this theme, it speaks to giving hope and optimism that the pandemic is a catalyst to “moving forward” bringing the global community together and creating a new and thriving future.

Despite every aspect of life, economy and society being impacted over the past two and a half years, it is important to acknowledge the learnings that have taken place, to celebrate the pockets of excellence that have been achieved and to search for the bright lights that have managed to shine through. For example, the rise of the digital economy during this time has greatly impacted remote working, telemedicine and access to health care and delivery services in general. Many have identified having more time for family and self as a silver lining from the COVID dark clouds. An opportunity for creativity and innovation has also been remarked. Within my own organization at SE Health where I recently stepped down as CEO after 30 years, I observed excellence flourish at every level in the organization. Greater autonomy to the front-line health care providers, innovative solutions for a changing health and safety situation and continued focus on operational excellence - all enabled SE Health to adapt and respond to the rapid and ever shifting environment that COVID set in motion.

Notwithstanding the challenges we have all faced, there has been tremendous progress achieved and excellence has prevailed. What comes to mind is an anonymous quote: “Excellence is never an accident, it is the result of high intention, sincere effort, intelligent direction, skillful execution and the vision to see obstacles as opportunities”.

This year’s Performance Excellence Summit has been designed to celebrate with friends, provide opportunities to exchange creative ideas and to learn from others.

Let’s all “Move Forward with Excellence” to lead to a better world for everyone.

Take care, stay healthy and enjoy!

Shirlee Sharkey Chair, Board of Directors and Governors Excellence Canada

EXCELLENCE MADE POSSIBLE. | 6

W E L C O M E

F R O M

T H E

P R E S I D E N T

&

C E O

On behalf of the Board of Governors and the Board of Directors of Excellence Canada, I would like to welcome you to the annual Performance Excellence Summit and 38th Canada Awards for Excellence.

We are delighted that this year’s Summit and Awards are once again being held live and in-person, after 2 years of being isolated and conducting virtual events because of Covid-19.

We have crafted a very inspiring and informative agenda with incredible speakers who will share their knowledge and enthusiasm around this year’s theme: “Moving Forward with Excellence.”

The Summit will feature three keynote presentations and an expert panel discussion: 1.

2.

3.

4.

Lt. Col. Stephane Grenier, CEO of Mental Health Innovations, will inform us about “Moving forward with excellence by leveraging the world’s largest untapped mental health resource”.

Claudia Harvey, Global Entrepreneur, Author, and Philanthropist, will inspire us with her topic: “About Face: Achieving success through adversity.”

Nicole Sandow, Peak Performance Trainer at Dale Carnegie will challenge us to “Expand your success by expanding your comfort zone.”

Our panel discussion will focus on equity, diversity and inclusion. It will be facilitated by Tabatha Bull, CEO Canadian Council for Aboriginal Business, and will feature three expert panelists: Marc Andrews, Deputy Chief, Peel Regional Police; Phyllis Webstad, Founder and Ambassador, Orange Shirt Society; and Roberto Hausman, Founder, Diversity Leaders Alliance.

We will also be presenting the Board of Governors’ Recognition of Achievement Awards to three very distinguished Canadians who have made a real difference to Canadian society and to Canadians: 1.

2.

3.

Mary Deacon, C.M., Chair, Bell Let’s Talk Mitch Fairrais, Founding Board Member of Socks 4 Souls, Canada Phyllis Webstad, Founder and Ambassador, Orange Shirt Society.

Throughout the day we will be awarding the Canada Awards for Excellence to 18 outstanding organizations from across Canada for their achievements in the areas of Mental Health at Work®; Healthy Workplace®; Excellence, Innovation and Wellness®; and Organizational Excellence®.

Thank you very much for joining us at the annual Performance Excellence Summit and 38th Canada Awards for Excellence and thank you to our sponsors. We hope that you will enjoy the program, be inspired and come away with several learning nuggets that will serve you and your organizations well as we recover from the pandemic by “Moving Forward with Excellence”.

Allan N. Ebedes President & CEO Excellence Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 7

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From Pitcher to Investor As a multi-business owner, inventor, investor, and mother of three, my journey to success has had its fair share of challenges. At this year’s event, it is my pleasure to share my personal recipe for success through adversity with the attendees and honorees of the Canadian Business Excellence Awards.

I am so excited to share this story and find it helpful to have a playbook on hand with insights gathered along the way that one can refer to for that extra “push”. I’ve documented this journey from “Pitcher” to “Investor” in my e-book – The 5 Strategies That Lead To An Unstoppable Life.

This book is jam-packed with tips and tools I share about my journey from product inventor with my first business idea to a successful multi-business owner and investor in others’ ideas.

My career journey began in the corporate world and while I work for myself now, these tips are laid-out to be just as helpful for management-level employees as they are for entrepreneurs: anyone that wants unstoppable success!

For the book, I coined the term Three Pillars of Possibility™: which stands for the Business, Emotional and Financial understanding that work together as our foundation to master breakthroughs.

This book is my gift to you. It is my wish for you that it helps you to develop the emotional, financial and professional resilience that will help you achieve your greatest dreams.

My sincere congratulations to all of this year’s honorees. You are our inspiration!

– Claudia Harvey

ClaudiaHarvey.com

DOWNLOAD YOUR GIFTED COPY TODAY

B O A R D

O F

D I R E C T O R S

Neil Crawford Practice Leader, Strategic Human Resources

Dr. Hugh Drouin Director Excellence Canada

Consulting, Stratford

Allan N. Ebedes President & Chief Executive Officer

Excellence Canada

Managers Corporation

Laura Nashman Chief Executive Officer

BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

Shirlee Sharkey Chair, Excellence Canada

John Wilson Founder & CEO CEO Global Network Inc.

Together, we are making a difference!

Excellence Canada continues to inspire organizational excellence in Canada. Allan Ebedes, President & CEO would like to thank our Board of Directors, Board of Governors and Partners for their commitment and continued support.

Allan N. Ebedes President & Chief Executive Officer Excellence Canada

B O A R D

O F

G O V E R N O R S

Marc Andrews Deputy Chief Peel Regional Police

Dr. Ian Austin Dean, Centre for Business George Brown College

Dominic Cole-Morgan SVP Total Rewards Scotiabank

Rodney C. Cook Vice President, Workplace Health and Safety Services Workplace Safety & Insurance Board

Neil Crawford Practice Leader, Strategic Human Resources Consulting Stratford Managers Corporation

Stella DanosPapaconstantinou Commissioner, Social Services Region of Durham

Yvonne de Lint Deputy Managing Director, Currency Department Bank of Canada

Marie Doherty Director, Client Service Team Queen’s University

Dr. Hugh Drouin Director Excellence Canada

Allan Ebedes President & Chief Executive Officer Excellence Canada

Shani Gates Director, Quality, Information, and People Services Leeds, Grenville and Lanark District Health Unit

Martha Harley VP Finance, Administration & Risk University of Guelph

Sue Ivay Chief HR Officer Calian Group Ltd.

Julian Jugmohan Vice President, Finance Ricoh Canada Inc.

Cori Lawson-Roberts AVP Disability Innovation & Integrity, Wellness, Disability & Life Manulife

Dr. Peter Legge Chairman & Chief Executive Officer/ Publisher Canada Wide Media Limited

Ruth Mojeed Ramirez Founder and Chief Equity Officer The Inclusion Project

Laura Nashman Chief Executive Officer BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

Sanjay Puri VP Administration and CFO Humber College

David Rennie Executive Director, Strategies & Initiatives Regional Municipality of York

Devin Roberts Superintendent of Education Beaufort-Delta Divisional Education Council

Anil Sankar Director, Business Operations CBC

Shirlee Sharkey – Chair of Excellence Canada Director Excellence Canada

Suzanne Solven Registrar and Chief Executive Officer College of Pharmacists of British Columbia

Andy Taylor Chief Administrative Officer City of Markham

Cindy Taylor Assistant VP, Human Resources Carleton University

Heidi Theelen Manager, Organizational Excellence Engineers Canada

Marilyn Thompson Associate Provost, Human Resources University of Waterloo

John Wilson Founder & CEO CEO Global Network Inc.

Paola Zurro Chief Executive Officer Canadian Forces Housing Agency

View all Board of Directors profiles online at www.excellence.ca/ board-of-directors and Board of Governors at www.excellence.ca/ board-of-governors

7:00 a.m. – 8:30 a.m.

R E G IST RAT ION & CONT INENTA L BREA K FAST Sponsored by SE Health

8:30 a.m. – 8:40 a.m.

OPENING REMA RKS Erin Davis, Radio Host and Bestselling Author

8:40 a.m. – 8:45 a.m.

CHA IR' S W ELCOME REMA RKS Shirlee Sharkey, Chair, Board of Directors and Governors, Excellence Canada

8:45 a.m. – 9:45 a.m.

OPENING K EYNOT E A D D RESS MOV I N G FORWA RD W IT H EXCELLENCE BY LEVERA GING TH E WO R L D ’ S LA RGEST UNTA PPED MENTA L HEA LT H RESOURCE

Lt. Col. Stéphane Grenier, CEO Mental Health Innovations 9:45 a.m. – 10:15 a.m.

P R E S E N TATI ON OF T HE CANADA AWARDS FOR EXCELLENCE Me n ta l H e a l t h a t Wo rk ® E s sentials - Cer tific ate o f M erit Waypoint Centre for Mental Health Care Me n ta l H e a l t h a t Wo rk ® — S ilver Air Canada University of Ottawa Me n ta l H e a l t h a t Wo rk ® — G o ld Healthcare of Ontario Pension Plan The Bank of Nova Scotia The University of British Columbia

10:15 a.m. – 10:45 a.m.

N E T WORK ING A ND REF RESHMENT BREA K

10:45 a.m. – 11:45 a.m.

K EYNOT E A D D RESS AC HIEVING SUCCESS T HROUGH A DVERSIT Y Claudia Harvey, Global Entrepreneur, Author, Philanthropist

11:45 a.m. – 12:00 p.m.

P R E S E N TATI ON OF T HE CANADA AWARDS FOR EXCELLENCE E xce l l e n ce, I n n ova t i o n & Wel l ness ® — B ro nze Équipe Logan Entrepreneur Paysagiste E xce l l e n ce, I n n ova t i o n & Wel l ness ® — Silver Gestisoft Inc. E xce l l e n ce, I n n ova t i o n & Wel l ness ® — G o ld Centre de Collaboration MiQro Innovation (C2MI)

12:00 p.m. – 1:15 p.m.

BUF F ET LUNCH

1:15 p.m. – 1:45 p.m.

P R E S E NTAT ION OF T HE BOA RD OF GOVERNORS' R E COGNIT ION OF A CHIEVEMENT AWA RD Mary Deacon, C.M., Chair, Bell Let's Talk Mitch Fairrais, Founding Board Member of Socks 4 Souls Canada & President and Founder of On The Mark Phyllis Webstad, Founder and Ambassador, Orange Shirt Society

PE R F OR MANC E E X C E L L E N C E SUMMIT & CANADA AWARDS FOR EXCELLENCE M O N DAY , N OV E MB E R 7, 2 0 2 2 | ME T RO TORONTO CONVENT ION CENT RE, TORONTO, ON

1:45 p.m. – 2:00 p.m.

P R E S E NTATI ON OF T HE CANADA AWARDS FOR EXCELLENCE

Healthy Work place ® — Pl atinum Workplace Safety North Healthy Work place ® & M ental Health at Work ® — G o ld Liquor Control Board of Ontario (LCBO) TELUS Communications Inc Wajax 2:00 p.m. – 2:45 p.m.

PANE L D I S C USSION ON EQ UIT Y, D IVERSIT Y A ND INCLUSION Moderator: Tabatha Bull, CEO, Canadian Council for Aboriginal Business Marc Andrews, Deputy Chief, Peel Regional Police Roberto Hausman, Founder, Diversity Leaders Alliance Phyllis Webstad, Founder and Ambassador, Orange Shirt Society

2:45 p.m. – 3:15 p.m.

N E T WORK ING A ND REF RESHMENT BREA K

3:15 p.m. – 4:00 p.m.

E X PAN D YO U R SUCCESS BY EXPA ND ING YOUR COMF ORT ZONE Nicole Sandow, Peak Performance Trainer, Dale Carnegie

4:00 p.m. – 4:15 p.m.

P R E S E NTATI ON OF T HE CANADA AWARDS FOR EXCELLENCE O rga n i za t i o n a l E xce l l e n ce Essenti a l s ® — Cer tific ate o f M erit A Plus Creative Inc. O rga n i za t i o n a l E xce l l e n ce ® — G o ld Enterprise Technology Strategy, Government Information Technology Ontario (GovTechON), Ministry of Public & Business Service Delivery The Corporation of The Town of Aurora P R E S E N TAT ION OF T HE ORDER OF EXCELLENCE AWA R D

4:15 p.m. – 4:30 p.m.

E xce l l e n ce, I n n ova t i o n a nd Wel l ness ® — O rd er o f E xcellence Real Estate Board of Greater Vancouver Me n ta l H e a l t h a t Wo rk ® — O rd er o f E xcellence Bell Canada CLOSING REMA RKS

4:30 p.m. – 4:45 p.m.

Allan Ebedes, President & CEO, Excellence Canada

4:45 p.m. – 7:00 p.m

CO CK TA IL A ND NET WORK ING RECEPT ION Sponsored by CEO Global Network Room 716

@excellencecan

#excellencesummit

#CAE2022

BOARD OF GOVERNORS’ RECOGNITION OF ACHIEVEMENT AWARD RECIPIENTS (Listed in alphabetical order)

Mary Deacon, C.M.

TOP RIGHT: Mary Deacon is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of lifelong commitment to making a difference in mental health, and leadership of Bell Let's Talk. BOTTOM LEFT: Mitch Fairrais is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of the charitable work creating and directing the Socks 4 Souls initiative. BOTTOM RIGHT: Phyllis Webstad is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of outstanding initiative in the creation of Orange Shirt Day to remember the tragedy of the residential schools and for the pursuit of truth and reconciliation for the Indigenous Peoples of Canada.

Chair, Bell Let's Talk Mary Deacon is Chair of Bell Let’s Talk, a national mental health initiative that supports improved access to care, workplace best practices, research, and anti-stigma programs.

Mary’s long and successful career in the philanthropic sector includes almost a decade as the inaugural President of the Centre for Addiction and Mental Health Foundation – supporting Canada’s largest mental health hospital. A passionate advocate in the mental health community, Mary is respected and known for bringing people and ideas together to create positive change.

A graduate of the University of Guelph, Mary has received honourary doctorates from her alma mater, Wilfrid Laurier University and Dalhousie University for her pivotal leadership role in Canadian mental health and philanthropy. She is a Member of the Board of Governors of the Stratford Festival.

Mary received the Queen Elizabeth ll Diamond Jubilee Medal in 2012 and in 2019 was appointed to the Order of Canada.

Mitch Fairrais Founding Board Member of Socks 4 Souls Canada and President and Founder of On The Mark Mitch Fairrais is a Founding Board Member of Socks 4 Souls Canada and President and Founder of On The Mark, The Learning Experience Company Inc. Socks 4 Souls Canada was founded by a group of friends in 2015 to provide warmth, comfort, mobility, and foot health to Canada’s homeless communities by distributing new socks. Socks 4 Souls Canada distributes socks to more than 150 shelters and organizations that serve homeless communities in Canada.

Through the efforts of corporate, school and sports team sock drives, hundreds of volunteers, plus corporate and individual monetary donations, Socks 4 Souls Canada is now approaching 1,000,000 pairs of socks collected and distributed. Socks 4 Souls Canada is also the beneficiary of radio station Indie88’s The Josie Dye Show annual ‘Socks for the Streets’ campaign.

The Socks 4 Souls Canada vision is that every homeless person in Canada has everyday access to new socks.

Phyllis Webstad

The Board of Governors’ Recognition of Achievement Award is an honourary award apart from the Canada Awards for Excellence. From time-to-time, and not necessarily on an annual basis, the Excellence Canada Board of Governors recognizes individuals who have made a significant contribution to Canadian society and/or the global human condition.

Founder and Ambassador, Orange Shirt Society As founder of Orange Shirt Day and ambassador for Orange Shirt Society, Phyllis Webstad facilitates dialogue around the Residential School system and creates space for healing. Orange Shirt Day, recognized annually on September 30, is a day for people to reflect, educate themselves and commit to Truth and Reconciliation.

The Orange Shirt Society was created as a legacy to Phyllis’ Orange Shirt Day. The society works to further the message of Residential School survivors. A published author, Phyllis has three books that share her story in her own words – Orange Shirt Story; Phyllis’ Orange Shirt; and Beyond the Orange Shirt Story. Due to Phyllis' work, a simple orange shirt has become a conversation starter for all aspects of Residential Schools across the country and beyond its borders.

Phyllis is Northern Secwépemc (Shuswap) from the Stswecem’c Xgat’tem First Nation (Canoe Creek Indian Band), and she currently resides in Williams Lake, British Columbia with her husband.

Finding comfort in the outdoors, Phyllis can often be found in nature or going for walks outside as it allows her to feel grounded and connected to the land.

EXCELLENCE MADE POSSIBLE. | 14

SPE AK E R S

Listed in order of appearance)

Erin Davis, Radio Host and Bestselling Author Our MC today had the honour of waking up Torontonians for 30 years as host of the morning show on 98.1 CHFI and was recently into the Canadian and Music and Broadcast Industry Hall of Fame. Erin now resides in Victoria, BC where she hosts the CREA podcast Real Time, a podcast for seniors’ residences called Elder Wisdom and her dream project: Drift with Erin Davis, sleep stories on Apple and Frequency. Erin loves to emcee and to share her keynote message of hope after tragedy, based on her Globe & Mail bestselling memoir Mourning Has Broken: Love, Loss and Reclaiming Joy (HarperCollins Canada). Erin is delighted to be sharing in this event celebrating Excellence in all its forms.

Shirlee Sharkey, ICD.D, CHE, MHSc, BScN, BA, Reg.N. LLD (honoris causa) Shirlee Sharkey is recognized as one of Canada’s foremost experts on home care and healthy aging. As a registered nurse and the longtime CEO of SE Health, a unique not-for-profit social enterprise, she has dedicated her career to empowering people, championing compassion, and advancing social innovation to forever impact how people live and age at home. In May 2022, Shirlee stepped down from SE Health following 30 years of breakthrough leadership.

Shirlee shares her passion and expertise as a thought leader, speaker, author, and mentor. In 2020, she collaborated with a range of experts to co-author The Future of Aging, a book that has been described as “a brilliant and powerful challenge to locked-in ageist mindsets, policies and service models.

Lt. Col. Stéphane Grenier, CEO, Mental Health Innovations When it comes to mental health, Stéphane Grenier walks the talk.

He was appointed to the Order of Canada and awarded an honorary Doctor of Laws degree by the University of Guelph and Humber College for his contributions to the field of workplace mental health.

Stéphane’s riveting keynotes are not only thought-provoking, but also lead to tangible action and sustainable change for those leaders who are prepared to rethink how they support their people.

His autobiography, After the War: Surviving PTSD and Changing Mental Health Culture, tells his story from the day he landed in the midst of the Rwandan genocide, through his journey of changing mental health culture in the Canadian military, developing national Guidelines for Peer Support with the Mental Health Commission of Canada, all the way to creating Mental Health Innovations (MHI); a consultancy that leads innovation and sustainable change in organizations to enhance the mental health of their people.

Claudia Harvey , Global Entrepreneur, Author, Philanthropist Post her successful corporate career in senior management roles, Claudia Harvey began Dig It Apparel® Inc. and struck a deal with famous venture capitalist Kevin O’Leary.

The purchase of Suncayr™ in 2020 added another patented product, SpotMyUV®, to the Dig It product line. In the summer of 2022, SPOTMYUV was listed in the top 50 products in the health and beauty category on Amazon.com. Its three-year strategic plan is to expand globally into four continents.

Growing her company portfolio, she is the President and Founding Partner of BG Wealth Group Inc, and in 2020, added the restaurant franchises Flame ‘N Bricks™ Pizzeria and Coach’s Burger Joint™.

In 2019, she was awarded the Top Female Business Leader Award from New York’s International Association of Top Professionals, and in 2020, she was awarded Top Entrepreneur of the Decade.

Claudia believes in the power of paying it forward and helping organizations dedicated to empowering women and youth. She sits on the International Advisory Board of sonas.org and created the BG Scholarship Fund, which provides underprivileged children with a post-secondary education that will help them realize and achieve their full potential.

Tabatha Bull, CEO Canadian Council for Aboriginal Business Tabatha is Anishinaabe, a proud member of Nipissing First Nation. As CCAB’s president and CEO she is committed to help rebuild and strengthen the path towards reconciliation and a prosperous Indigenous economy to benefit all Canadians.

Serving the Indigenous community through CCAB’s commitment to support the Indigenous economy, Tabatha works with government, notably through her roles with the federal government’s recent COVID-19 Supply Council and the Deputy Minister of International Trade at Global Affairs Canada and through her work with various organizations, committees, and boards on Indigenous economic development.

An electrical engineer, Tabatha informs Canada’s energy sector by participating on many boards including Ontario’s electricity system operator IESO, and the Positive Energy Advisory Council, the MARS Energy Advisory Council, and the C.D. Howe Institute’s Energy Policy program.

Tabatha is dedicated to diversity and removing systematic barriers to improve opportunities and business competitiveness across all industry sectors.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 15

SPE AK E R S

(Con’t...)

Marc Andrews, Deputy Chief, Peel Regional Police Deputy Chief Marc Andrews is a long-time resident of Brampton, who grew up in and attended high school in Mississauga. He is a graduate of the University of Toronto and has a Masters degree in Business Administration.

While attending the University of Toronto he had short professional stints in the CFL with Winnipeg Blue Bombers and the Hamilton Tiger Cats.

Prior to joining Peel Regional Police in 1990, Deputy Chief Andrews was a commissioned officer in the Canadian Armed Forces, serving with the Princess Patricia Canadian Light Infantry for five years and involved a United Nations peacekeeping tour in the Middle East.

On February 23rd, 2018, Marc Andrews was appointed Deputy Chief of Police. His current role is Community Policing Command that is responsible for all frontline Policing in the region.

Roberto Hausman, Founder, Diversity Leaders Alliance Roberto Hausman is driven to teach, train and counsel. He has created a beautiful synergy of learning and loving through more than a quarter century of service. One of his more rewarding experiences during the past 25 years has been that of looking after his Charitable Foundation assisting needy/poor children and women, orphans and the homeless in Canada and abroad. In 2016 he was the Founder of the Diversity Leaders Alliance whose mission is to help, inspire, mentor and coach, the next generation of leaders and professionals of diverse backgrounds.

Hausman believes that “Above the clouds, the sun is always shining”. Through his charitable foundation “Needy Children Assistance”, Roberto Hausman has made a difference in the lives of thousands of children in Canada.

Nicole Sandow, Peak Performance Trainer, Dale Carnegie Nicole Sandow is a Certified Trainer & Performance Coach with Dale Carnegie. She is passionate and enthusiastic about Personal and Professional Development, Leadership, Effective Communications & Human Relations. It is Nicole’s belief that everyone has inherent potential to become a greater, more productive and happier version of their highest self. Using proven time-tested methodologies for performance change and growth, Nicole has helped thousands of individuals and organizations build their competencies, mindset and attitudes in the 5 Drivers of Success: Confidence, Communication, Human Relations, Leadership & Stress Management. She helps people with the ‘hard stuff’…the things that intimidate you, that you hold you back, the skills that really matter. Nicole helps people change how they see themselves, so they can change how the world sees them, and that changes the impact they have on the world. Her life mantra is one that she lives by and uses to help others build greater confidence and achieve success in their personal and professional lives: Growth and Comfort Cannot Coexist!

Allan Ebedes, President & CEO, Excellence Canada Allan has an MBA degree from the University of Toronto and is a CA/CPA. He also earned an LLM degree at the UofT Faculty of Law. He is a Certified Director with the Institute of Corporate Directors (ICD.D).

In his business career, Allan was a partner in a furniture and appliance chain, which grew significantly and was subsequently sold to The Brick. In 1979 Allan started the Toronto School of Business, a career college. Under the holding company, International Business Schools, the school grew to become the largest private career college in Canada, with 50 locations coast-to-coast.

In 2005, Allan was appointed President & CEO of the National Quality Institute (NQI), now Excellence Canada. Working with the Board of Directors, Allan is responsible for setting the strategic direction of Excellence Canada and delivering on its business plan and mission. Excellence Canada is home to the prestigious Canada Awards for Excellence program under the patronage of the Governor General of Canada.

EXCELLENCE MADE POSSIBLE. | 16

Bringing Care to Life

SE Health is one of Canada’s largest not-for-profit, social enterprises with more than 110 years of experience providing home and community care.

As a social enterprise, our areas of impact are:

Partnering for Indigenous Health

Improving End of Life Journeys

Learn how SE Health is making an impact.

Visit sehc.com/impact or scan the QR code

Shaping the Future of Aging

get to know the recipients 2022 CANADA AWARDS FOR EXCELLENCE RECIPIENTS

faites connaissance avec les lauréats RÉCIPIENDAIRES DES PRIX RÉCIPIENDAIRES CANADA POUR L’EXCELLENCE DES PRIX CANADA POUR 2022L’EXCELLENCE 2016

The Canada Awards for Excellence is the nation’s pre-eminent recognition of organizational excellence award. The program involves meeting and exceeding rigourous Standards and Requirements, demonstration of continuous improvement, measurement of progress, and verification by an external team of volunteers from Excellence Canada.

T H E AWA R D I S T H E S TA N D A R D O F E X C E L L E N C E .

T H E S E AWA R DS A R E P R E S E N T E D A N N U A L LY. To receive the Award, an organization must demonstrate outstanding performance in the appropriate award category including Excellence, Innovation and Wellness®, Organizational Excellence®, Healthy Workplace® and Mental Health at Work®.

The recipients are role models of excellence in the areas of leadership, governance, strategy, planning, customer experience, employee engagement, innovation and wellness. The organizations come from the private, public and not-forprofit sectors, from coast to coast. Each has a unique story to tell of their excellence journey, but one thing that they all have in common is a focus on continuous improvement and the pursuit of excellence.

Embarking on an excellence journey takes time and effort. To support organizations on their journey, Excellence Canada offers comprehensive products, tools, and services to help at every stage of the journey - and valuable connections to a network of organizations that have achieved the standards or are en route to achieving them.

Years of planning, hard work and dedication go into achieving and sustaining the high levels of performance that merit these awards. Please join with us as we celebrate these achievements.

Here’s to Canadian excellence and the 2022 Award recipients….Congratulations!

For more information, visit www.excellence.ca/awards

Les Prix Canada pour l’excellence sont les plus hautes distinctions remises au Canada pour l’excellence organisationnelle. Il s’agit d’un programme qui prévoit que les organisations en quête d’excellence doivent atteindre et dépasser des normes et des exigences rigoureuses, et se soumettre à des évaluations des progrès accomplis et à des vérifications de la part d’une équipe externe d’Excellence Canada.

LE PRIX EST LA NORME DE L’ E X C E L L E N C E . L E S P R I X SONT REMIS CHAQUE ANNÉE. Les prix sont attribués à des organisations qui ont démontré un rendement exceptionnel dans l’une des catégories suivantes : Excellence, innovation et mieuxêtre, Excellence Organisationnelle, Milieu de travail sain et Santé mentale au travail.

Les récipiendaires sont des modèles d’excellence dans les domaines du leadership, de la gouvernance, de la stratégie, de la planification, de l’expérience client, de l’engagement des employés, de l’innovation et du mieux-être. Il s’agit d’organisations des secteurs public, privé et sans but lucratif d’un océan à l’autre. Le vécu de chacune d’entre elles est unique, mais elles ont tous une chose en commun – elles sont axées sur l’amélioration continue et sur la poursuite de l’excellence.

La quête de l’excellence exige temps et effort. Pour appuyer les organisations dans cette aventure, le programme d’Excellence Canada offre une gamme complète de produits, d’outils et de services à toutes les étapes. Il offre aussi des liens précieux avec un réseau d’organisations qui ont atteint les normes requises ou qui sont en voie de le faire.

L’atteinte et le maintien des niveaux élevés de rendement qui mènent à l’obtention de ces Prix nécessitent des années de planification, de travail acharné et de dévouement. Veuillez vous joindre à nous pour célébrer ces réussites.

Nous saluons l’excellence canadienne ainsi que les récipiendaires des Prix 2022…

Félicitations!

Pour de plus amples renseignements, visitez www.excellence.ca/awards

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 19

CANADA AWARDS FOR EXCELLENCE 2022 AWA RD RE C I P I E NTS

AWA R D

PREVIOUS AWARDS

(Category, Level)

(Category, Level)

A PLUS CREATIVE INC.

Organizational Excellence ® — Certificate of Merit

Air Canada

Mental Health at Work ® — Silver

Mental Health at Work ® — Bronze 2019

Bell Canada

Mental Health at Work ® — Order of Excellence

Mental Health at Work ® — Silver 2013; Gold 2014; Order of Excellence 2017

Enterprise Technology Strategy, Government Information Technology Ontario (GovTechON), Ministry of Public & Business Service Delivery

Organizational Excellence ® — Gold

Équipe Logan Entrepreneur Paysagiste

Excellence, Innovation and Wellness ® — Bronze

Gestisoft Inc.

Excellence, Innovation and Wellness ® — Silver

Healthcare of Ontario Pension Plan (HOOPP)

Mental Health at Work ® — Gold

LIQUOR CONTROL BOARD OF ONTARIO (LCBO)

Healthy Workplace ® and Mental Health at Work ® - Gold

MiQro Innovation Collaborative Centre (C2MI)

Excellence, Innovation and Wellness ® — Gold

Advertising & E-Commerce Enrichment www.apluscreative.ca YORK, ON Employees: 55

Transportation www.aircanada.com MONTREAL, QC Employees: 35,000

Telecommunications www.bell.ca VERDUN, QC Employees: 50,000

Government www.ontario.ca TORONTO, ON Employees: 48

Landscaping www.entrepriseslogan.com PRÉVOST, QC Employees: 15

Technology www.gestisoft.com MONTREAL, QC Employees: 75

Pension Plan www.hoopp.com TORONTO, ON Employees: 800

Retail and Wholesale www.lcbo.com TORONTO, ON Employees: 10,000

Development and commercialization of components essential to digital technologies www.c2mi.ca BROMONT, QC Employees: 65

EXCELLENCE MADE POSSIBLE. | 20

CANADA AWARDS FOR EXCELLENCE

AWA R D

PREVIOUS AWARDS

(Category, Level)

(Category, Level)

Real Estate Board of Greater Vancouver

Excellence, Innovation and Wellness ®— Order of Excellence

Excellence, Innovation and Wellness ® - Platinum 2019; Gold 2016; Quality - Order of Excellence 2013, 2010; Gold 2007; Silver 2005

TELUS Communications Inc.

Healthy Workplace ® and Mental Health at Work ® - Gold

Healthy Workplace ® - Bronze 2019; Mental Health at Work ® - Bronze 2019

The Bank of Nova Scotia (Scotiabank)

Mental Health at Work ® - Gold

The Corporation of The Town of Aurora

Organizational Excellence ® — Gold

The University of British Columbia

Mental Health at Work ® - Gold

University of Ottawa

Mental Health at Work ® - Silver

Wajax Limited

Healthy Workplace ® and Mental Health at Work ® - Gold

Waypoint Centre for Mental Health Care

Mental Health at Work ® Essentials - Certificate of Merit

Workplace Safety North

Healthy Workplace ® - Platinum

2022 AWA RD RE C I P I E NTS

Real Estate www.rebgv.org VANCOUVER, BC Employees: 92

Communication Technology www.telus.com VANCOUVER, BC Employees: 28,000

Banking, Financial Services www.scotiabank.com TORONTO, ON Employees: 90,000

Government www.aurora.ca AURORA, ON Employees: 250

Excellence, Innovation and Wellness ®— Silver 2019, Bronze 2014

Higher Education www.ubc.ca VANCOUVER, BC Employees: 16,000

Education www.uottawa.ca OTTAWA, ON Employees: 10,000

Industrial Products & Services www.wajax.com MISSISSAUGA, ON Employees: 2,824

Healthcare www.waypointcentre.ca PENETANGUISHENE, ON Employees: 1,200+

Not-for-Profit www.workplacesafetynorth.ca NORTH BAY, ON Employees: 78

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 21

Mental Health at Work ® Essentials Certificate of Merit, 2018

Healthy Workplace ® - Gold 2019; Silver 2016

2022 CERTIFICATE OF MERIT RECIPIENT RÉCIPIENDAIRE CERTIFICAT DE MÉRITE ORGANIZATIONAL EXCELLENCE ESSENTIELS D’EXCELLENCE ESSENTIALS ORGANISATIONNELLE

Anastacia Adani CEO/Chef de la direction A Plus Creative Inc.

“At A Plus Creative Inc. we are

excited to continue our partnership with Excellence Canada on our journey to become a leading provider of marketing and e-commerce solutions in the North American markets. Excellence Canada has the tools and experienced advisors to help us create an inclusive, engaging and supportive environment for everyone on our team.

”

A Plus Creative Inc. A Plus Creative is a leading Consumer Marketing and E-Commerce solutions provider in Canada with 35,000 SF production facility in the Junction District of Toronto. We build strategy and create powerful branded content across multiple media platforms as well as comprehensive retail e-commerce and technology solutions.

Our clients are leading Canadian and global retailers and consumer brands. Our vision is to inspire and creatively connect people to the brands they love. We are committed to creating and maintaining an environment where diversity and self-expression are expected, and everyone is welcomed. We produce content that provides authentic representation of diversity in our society.

A Plus Creative inc.

A Plus Creative est un fournisseur de premier plan de solutions de marketing consommateur et de commerce électronique au Canada, avec une installation de 35 000 productions SF située dans le District de Junction de Toronto. Nous élaborons des stratégies et nous créons des contenus de marques percutants dans de multiples plateformes médiatiques, de même que des solutions complètes de technologie et de commerce de détail électronique. Nos clients sont de grands détaillants canadiens et internationaux et des marques commercialisées auprès des consommateurs. Notre vision est d’inspirer les gens et de les connecter de manière créative aux marques qu’ils aiment.

Nous sommes déterminés à créer et entretenir un environnement où sont attendues diversité et auto-expression et où tous sont les bienvenus. Nous produisons des contenus qui sont une représentation authentique de la diversité dans notre société.

« Chez A Plus Creative Inc. nous sommes enchantés à l’idée de poursuivre notre cheminement en partenariat avec Excellence Canada afin de devenir un fournisseur de premier plan de solutions en matière de marketing and de commerce électronique sur les marchés nord-américains. Excellence Canada a les outils et les conseillers qualifiés qui nous aideront à créer un environnement inclusif, stimulant et source de soutien pour tous les membres de notre équipe. »

A Plus team working on e-commerce content for a Canadian apparel retailer.

EXCELLENCE MADE POSSIBLE. | 22

2022 SILVER RECIPIENT MENTAL HEALTH AT WORK

RÉCIPIENDAIRE ARGENT SANTÉ MENTALE AU TRAVAIL

Air Canada A top-tier airline with a clear goal to “Rise Higher” and elevate everything about their business and its employees. Their priority to Lift Each Other Up, aims to ensure they rise higher by caring for each other while playing an impactful role in society, rooted in a collaborative and inclusive culture.

Air Canada has been progressing steadily towards providing enhanced mental health awareness, tools and resources to support their employees since the reception of the Bronze level certification in 2019. Air Canada is committed to fostering a psychologically healthy workplace that provides a respectful and productive environment and makes every reasonable effort to promote and protect the mental health of employees.

Their overarching goal is to create a culture of mental health awareness through education, engagement, and accountability.

Air Canada Une compagnie aérienne de renom qui a un objectif précis aller « Encore plus haut » qui rehausse tout en ce qui concerne ses activités et ses employés. Sa priorité qui est de se soutenir les uns les autres vise à ce qu’ils aillent encore plus haut en prenant soin les uns des autres tout en jouant un rôle déterminant dans la société, enraciné dans une culture de collaboration et d’inclusivité.

Air Canada progresse régulièrement vers une plus grande sensibilisation, de meilleurs outils et ressources pour soutenir ses employés depuis que la compagnie a obtenu le niveau de certification Bronze en 2019.

Air Canada est déterminée à encourager un milieu de travail psychologiquement sain procurant un environnement respectueux et productif et à faire tous les efforts raisonnables pour promouvoir et protéger la santé mentale des employés. Le but ultime est de créer une culture de sensibilisation à la santé mentale, par l’éducation, l’engagement et la responsabilisation.

Michael Rousseau President and CEO/Président et chef de la direction Air Canada

“Supporting mental health

initiatives is part of our commitment to safety first, always. The aviation industry has faced serious challenges throughout the COVID-19 pandemic and is still working through a complex recovery process. Encouraging our team to have open, honest discussions about mental health and making appropriate resources available to our employees is helping us take care of each other in the workplace.

”

« Soutenir les initiatives de santé mentale fait partie de notre engagement Priorité à la sécurité, toujours. Le secteur de l’aviation a fait face à de sérieuses difficultés tout au long de la pandémie de la COVID-19 et elle passe encore par un processus complexe pour s’en remettre et se relever. Encourager notre équipe à parler ouvertement et honnêtement de santé mentale, mettre à la disposition de nos employés les ressources dont ils ont besoin nous aide à prendre soins les uns des autres dans le lieu de travail. » UBY orientation on the road. Air Canada’s mental health managers Sobora and Gladys went on a nationwide tour where employees learned about mental health programs, trainings offered and other wellness initiatives. Each session ended with a “safe space” minute, where employees opened up about their concerns and provided feedback in a safe, non-judgemental environment.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 23

2022 ORDER OF EXCELLENCE RECIPIENT MENTAL HEALTH AT WORK

Mirko Bibic President and CEO/Président et chef de la direction BCE Inc. & Bell

“Bell is extremely proud to receive

the Order of Excellence award in recognition of our commitment to workplace mental health. The mental health of our team is critical, which is why we chose to lead by example in our own organization as one of the first to adopt the voluntary Standard for Psychological Health and Safety in the Workplace.

Good mental health practices do more than just help Bell perform at its best, they also ensure the wellbeing of all of us who work here, as well as our families.

”

« Bell éprouve une très grande fierté de se voir décerner le prix de l’Ordre d’Excellence en reconnaissance de notre engagement envers la santé mentale au travail. La santé mentale de notre équipe est essentielle, c’est pourquoi nous avons choisi de donner l’exemple dans notre propre organisation en étant parmi les premiers à adopter volontairement la norme sur la santé et la sécurité psychologiques dans le lieu de travail. Chez Bell, de bonnes pratiques de santé mentale ne nous aide pas simplement à donner notre meilleur rendement, elles assurent notre bien-être à nous tous qui travaillons ici de même qu’à nos familles. »

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE SANTÉ MENTALE AU TRAVAIL

Bell Canada Bell is leading by example in workplace mental health best practices with programs to support their 50,000 employees.

As early adopters of the National Standard on Psychological Health and Safety, Bell offers a flexible return-to-work program, enhanced accessibility to resources and tools, and promotes a culture of support.

Bell’s mandatory Workplace Mental Health Leadership program, certified by Queen’s University, aligns with evidence-based industry best practices and gives leaders practical skills for supporting their teams.

Wellbeing is a priority and team members can join daily online fitness and mindfulness classes and take advantage of unlimited coverage for mental health support services.

Bell has also enhanced its focus on diversity, equity and inclusion to better support psychological safety for all employees.

Bell’s program has a strong governance that includes reviews on strategy, trends, and on 90+ key performance indicators.

Bell Canada Pour ce qui est des pratiques exemplaires en santé mentale au travail, Bell montre l’exemple avec des programmes qui soutiennent ses 50 000 employés.

Adoptant dès le début la Norme nationale du Canada sur la santé et la sécurité psychologiques en milieu de travail, Bell offre un programme de retour au travail flexible, une plus grande accessibilité aux ressources et aux outils et favorise une culture de soutien.

Le programme obligatoire Leadership en santé mentale au travail certifié par l’Université Queen’s s’aligne sur les meilleures pratiques de l’industrie fondées sur l’expérience et donne aux dirigeants les compétences pratiques dont ils ont besoin pour soutenir leurs équipes.

Le bien-être est une priorité et les membres de l’équipe peuvent participer en ligne à des classes de conditionnement physique et de pleine conscience et profiter d’une protection illimitée de services de soutien de santé mentale. Bell s’est aussi concentrée davantage sur la diversité, l’équité et l’inclusion pour offrir à tous ses employés un meilleur soutien de sécurité psychologique.

Le programme de Bell repose sur un solide cadre de gouvernance comprenant des revues de la stratégie, des tendances et de 90+ indicateurs de rendement clés.

Bell team members visiting well-being kiosks and participating in mental health engagement activities.

EXCELLENCE MADE POSSIBLE. | 24

CANADA AWARDS FOR EXCELLENCE RECIPIENT

Bell Let’s Talk: Changing the Conversation Around Mental Health Written by: Mary Deacon, recipient of the Board of Governors’ Recogntion of Achievement Award

I

t is my great pleasure to be a recipient of the Board of Governors’ Recognition of Achievement Award for my work in mental health and I applaud Excellence Canada for continuing to shine a light on this important issue.

How far we have come in mental health since my time leading the Centre for Addiction and Mental Health Foundation! I remember clearly, back in 2005, making significant efforts to persuade a Canadian corporation to adopt mental health its cause of choice in the same way CIBC had done for breast cancer. I went down this road with several major corporations, but at the end of the day, no one was willing to do it. I believed that these companies were missing a tremendous opportunity to show leadership on an important issue that was very overdue. When Bell stepped up and put the weight of its brand and its capabilities as a communications company behind mental health, it was the start of an incredible journey – not just for us, but also for the many Canadians who felt empowered to add their voices to the growing conversation to eradicate stigma.

For the first 10 years of the Bell Let’s Talk mental health initiative, the overarching vision was to move mental health forward in Canada by reducing stigma, improving access to care, supporting world-class research, and leading by example in workplace mental health. Since 2010, we have committed over $129 million to Canadian mental health. The creation of Bell Let’s Talk Day in partnership with mental health experts and community organizations has played an active role in raising awareness, acceptance and action around this very common, treatable, yet highly stigmatized health issue. It has also helped make mental health part of our daily conversation and a greater political priority. It gives me hope that we are on the right path, with 78% of Canadians reporting they believe attitudes about mental illness have changed for the better since the first Bell Let’s Talk Day. The Day began with a goal of making a contribution towards eradicating the stigma that prevents too many people from seeking help. Today, it has grown into the largest mental health conversation in the world, something that all Canadians can be proud of.

But Bell Let’s Talk is far more than just one day. We work throughout the year to keep the mental health conversation at the forefront and have invested in more than 1,300 organizations, large and small, from coast to coast to coast to increase access to mental health services. A great example is the annual Bell Let’s Talk Community Fund, which supports grassroots mental health projects that are making a difference in people’s lives each and every day. Since the fund launched in 2011, we have made over 1,000 grants, totaling $17 million to increase access to care.

In 2020, at the end of an incredible decade of progress and change, we focused on a new, bold vision – a Canada where everyone could get the mental health support they needed. To help bring our vision to life, the Bell Let’s Talk Day campaign pivoted to focus on the idea that every action counts and we all have a role to play in moving mental health forward. Whether it’s tackling stigma, supporting ourselves and the people we care about, or taking action in our workplaces, schools and communities, we can all make a difference.

In line with our vision, and as part of Bell’s commitment to taking a strong stance against racism and social injustice, we launched the Bell Let’s Talk Diversity Fund, which has since provided $3.35 million in grants to 28 organizations serving Black, Indigenous and People of Colour (BIPOC) communities. As challenging as it can be for anyone to access services, it is vitally important to ensure that services address barriers faced by marginalized

communities, and are accessible and culturally appropriate.

Essential to the success of the Diversity Fund is our collaboration with an outstanding Circle of Advisors – mental health experts, community leaders and advocates with lived experience from BIPOC communities – to help ensure that we create lasting and meaningful change.

When it comes to mental health, the majority of government funding goes to acute and chronic care in hospital settings.

However, research shows that investing in prevention and early intervention programs can improve the trajectories of the lives of people struggling with mental health challenges, while lessening the need for more expensive hospital-based care. That’s why Bell Let’s Talk is making major investments to scale proven and effective programs, like Integrated Youth Services (IYS) in Canada. Think of IYS as “store front” hubs that provide wraparound mental, physical and social support for youth between the ages of 12 and 25. As a rapidly growing movement, I believe this model will help create a pan-Canadian system of care and is one of the most transformational things happening for mental health in Canada.

Also in support of youth, through the establishment of the Bell Let’s Talk Post-Secondary Fund in 2021, we are helping to drive adoption of the National Standard of Canada for Mental Health and Well-Being for Post-Secondary Students, developed in 2020.

These are just two examples of programs that have the potential to change the lives of young people, enabling them to finish school, develop meaningful relationships and contribute to their communities and the economic prosperity of our country.

As a corporation, Bell is deeply committed to creating a mentally healthy and safe workplace where all team members can thrive. It is essential to lead by example, and that is why we became engaged in the development of the National Standard for Psychological Health and Safety in the Workplace as both the largest corporate funder and an early adopter. Bell’s mental health practices are robust, but there is always room for improvement – this is a journey, not a destination. That’s why we value Excellence Canada and their Mental Health at Work Award so highly. The independent audit helps us continue to improve our practices. This year, Bell is once again receiving the Canada Order of Excellence Award for Mental Health at Work, and I could not be more proud of our workplace team’s commitment to continuous learning and growth.

It’s important to note that none of what we have accomplished over the past 12 years would be possible without the leadership and commitment of our CEO Mirko Bibic and the Bell team. It is both an honour and a privilege to work alongside my Bell colleagues to make this vision a reality, and I am filled with gratitude for having been given the opportunity to lead such an incredible initiative. I remember visiting CTV for the first Bell Let’s Talk Day, where a reporter sat me down and said, “Every day I talk about important things, but it’s not every day I get to talk about something that can change the world.”

Although my personal mission to make a difference in mental health began because of the tragic deaths of my beloved brothers, David and Ted, to mental illness and suicide, the work I’ve done has been far from solitary. Having learned so much from other people with lived experience, health professionals, community organizations and researchers that Bell Let’s Talk supports, I believe we can all make a difference in our homes, workplaces, schools and communities, and I am full of hope for the future.

By working together, we will create a Canada where everyone can get the mental health support they need.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 27

2022 GOLD RECIPIENT ORGANIZATIONAL EXCELLENCE

Renu Kulendran Deputy Minister/Sous-ministre Ministry of Public and Business Service Delivery/ Ministère des Services au public et aux entreprises

“I am extremely proud of the

tremendous work the Enterprise Technology Strategy Division has done in achieving the Canada Awards for Excellence Gold certification in Organizational Excellence.

This team works hard every day to modernize government services and meet the changing needs of Ontarians and the Ontario Public Service, agencies and the Broader Public Sector.

”

« J’éprouve une très grande fierté pour le travail remarquable effectué par la division de la Stratégie en matière de technologie en vue d’obtenir la certification Or d’Excellence organisationnelle des Prix Canada pour l’excellence. Cette équipe ne ménage aucun effort afin de moderniser les services gouvernementaux et répondre aux besoins changeants des Ontariennes et Ontariens et de la Fonction publique de l’Ontario, ses agences et le secteur public en général. »

RÉCIPIENDAIRE OR EXCELLENCE ORGANISATIONNELLE

Enterprise Technology Strategy, Government Information Technology Ontario (GovTechON), Ministry of Public & Business Service Delivery Enterprise Technology Strategy (ETS) is a new enterprise division within Government Information Technology Ontario (GovTechON). Established in April 2021, the core team of ETS was formed by the Architecture, Information Management, and Project Management Office (AIP) of the Central Agencies Cluster, Treasury Board Secretariat. The organization continues its growth by attracting additional talented members from across GovTechON. The mandate of ETS is to provide strategic leadership in the use of information and information technology (I&IT) to modernize Ontario public services and meet the changing needs of Ontarians and the Ontario Public Service (OPS), agencies and the Broader Public Sector. This includes an enterprise technology roadmap to realize the benefits of strategically managed technology, products and services, and coordinate technology investments across ministries. These plans will transform public service delivery, provide usercentred digital solutions and better value for taxpayers’ dollars. ETS also ensures the development and maintenance of OPS I&IT operating policies, technical standards, and guidelines, and alignment and compliance with the developed policies, standards, and guidelines.

Stratégie en matière de technologie pour la FPO, Technologie de l’information du gouvernement de l’Ontario (TechGouvON), Ministère des services au public et aux entreprises Stratégie en matière de technologie (STF) est une nouvelle division dans Technologie de l’information du gouvernement de l’Ontario (TechGouvON) au service de la fonction publique. Mise sur pied en avril 2021, l’équipe principale de STF a été constituée par la direction de l’Architecture, Gestion de l’information et Bureau de la gestion des projets (GI et BGP) du groupement ITI pour les organismes centraux, Secrétariat du Conseil du trésor. L’organisation poursuit sa croissance en attirant des talents venus de partout dans TechGouvOn. STF a pour mandat de fournir un leadership stratégique dans l’utilisation de l’information et de la technologie de l’information (ITI) afin de moderniser les services de la fonction publique de l’Ontario et répondre aux besoins changeants des Ontariennes et Ontariens, de la Fonction publique de l’Ontario (FPO), des organismes and du secteur public élargi. Ceci comprend une feuille de route pour les services technologiques pour l’entreprise commune afin de tirer les bienfaits de la technologie, des produits et services gérés stratégiquement, et coordonner les investissements technologiques interministériels. Ces plans transformeront la prestation des services publics, offriront des solutions numériques axées sur les utilisateurs et une meilleure valeur des deniers publics. STF verra aussi au développement et à la maintenance des politiques d’exploitation, des normes techniques et des lignes directrices d’ITI de la Fonction publique, ainsi qu’à un alignement et une conformité avec les politiques, normes et lignes directrices élaborées.

Happy employees at Enterprise Technology Division

EXCELLENCE MADE POSSIBLE. | 28

2022

Équipe Logan Entrepreneur Paysagiste Équipe Logan Entrepreneur Paysagiste started with an idea 12 years ago that flourished in Patrick Logan’s mind, a contractor from the municipality of Prévost, well known and appreciated by his local community.

Thanks to the competence and expertise of 15 professionals that share the vision of the prévostois contractor Patrick Logan, Équipe Logan Entrepreneur Paysagiste supported through the years more than 5000 customers, positioning the company as a leader of its industry in the Laurentians. Its reputation even established a foothold outside Québec when the company obtained a first contract in Mexico in 2019.

The company is feeling optimistic about the future, intending to continue to give back to its community by doing what it does best: create spectacular landscaping infrastructures that seamlessly integrate with the natural environment.

Équipe Logan Entrepreneur Paysagiste Équipe Logan Entrepreneur Paysagiste est une idée ayant germé il y a 12 ans dans la tête de Patrick Logan, entrepreneur prévostois connu et apprécié de sa communauté locale.

Grâce à la compétence et à l’expertise de 15 professionnels partageant la vision de l’entrepreneur prévostois Patrick Logan, Équipe Logan Entrepreneur Paysagiste a desservi au fil des années plus de 5000 clients, positionnant l’entreprise en chef de file de son industrie dans les Laurentides. Sa réputation débordera même les frontières du Québec puisqu’en 2019, l’entreprise obtient un premier contrat au Mexique.

L’organisation voit son avenir avec optimisme, puisqu’elle a l’intention de continuer de contribuer à sa collectivité en faisant ce qu’elle fait de mieux : créer des infrastructures paysagères époustouflantes s’intégrant parfaitement avec leur milieu naturel.

Patrick Logan President/Président Équipe Logan Entrepreneur Paysagiste

“Équipe Logan Entrepreneur

Paysagiste, it’s first and foremost a group of professionals who share the same vision: enhance the populated land by creating unique landscapes that deliver amazing sights. From the early design sketches to the final result, our team steps in to work its magic and produce high quality landscapes aligned with the immediate natural environment. All that with one goal in mind: enhance the functionality of the spaces you entrust with us. Dream, we’ll take care of the rest.

”

« Équipe Logan Entrepreneur Paysagiste, c’est d’abord et avant tout un groupe de professionnels qui partagent une même vision: valoriser le territoire habité en créant des paysages uniques qui en mettent plein la vue. Des premières esquisses au résultat final, notre équipe déploie sa magie pour réaliser des aménagements de très haute qualité qui s’harmonisent avec leur milieu naturel immédiat. Le tout avec un but en tête: améliorer la fonctionnalité des espaces que vous nous confiez.

Rêvez, on s’occupe du reste. »

Turnkey landscapes, carefully crafted to evolve with the seasons.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 29

2022

Pier Lemyre President and Chief Operating Officer/Président et Chef des opérations, Gestisoft Inc.

“It is with great pride that Gestisoft

is accepting this award from Excellence Canada. It recognizes innovation, excellence and wellness. These three key attributes are deep-rooted in our corporate culture. At Gestisoft, we strongly value flexibility and fun at work. We strive to provide people with a light and enjoyable working environment. We also believe fostering such conditions increase employees’ sense of belonging and creates more value for our clients. As we celebrate our 25th anniversary, this award is welcomed with pride and honour by our entire talented and dynamic team. It truly is a beautiful way to celebrate.

Gestisoft Inc. Digital transformation, CRM and ERP are very common terms at Gestisoft. We’re characterized as a company with the wind in its sails while keeping its human side.

People enjoy growing with Gestisoft.We place the organizational growth of each of our partners at the center of our initiatives.

Through our refined implementation methodologies, we maximize the success of each project.

Technology is a very dynamic universe that is constantly evolving. By offering Microsoft technologies, it’s fair to say that we are always ahead of the curve.

We have more than 25 years of experience to offer our partners and our experts are always ready to take on any challenge!

Gestisoft inc.

Transformation numérique, CRM et ERP sont des termes très communs chez Gestisoft.

Nous sommes caractérisés comme une entreprise ayant le vent dans les voiles tout en gardant son côté humain. Les gens apprécient grandir avec Gestisoft.

Nous plaçons la croissance organisationnelle de chacun de nos partenaires au centre de nos initiatives. Par nos méthodologies d’implantation raffinées, nous maximisons le succès de chacun des projets.

La technologie est un univers très dynamique et qui progresse constamment. En offrant les technologies Microsoft, il est juste de dire que nous sommes tendances.

C’est plus de 25 ans d’expérience que nous mettons au profit de nos partenaires et choses certaines, nos experts n’ont pas froid aux yeux lorsqu’il s’agit de surmonter les défis !

”

« C’est avec beaucoup de fierté que nous accueillons ce prix d’Excellence Canada, lequel reconnaît l’excellence, l’innovation et le mieux-être, trois attributs qui font partie intégrante de la culture de l’entreprise. Chez Gestisoft, nous valorisons la pleine flexibilité et le plaisir au travail afin que chacun se sente au meilleur endroit pour travailler et soit mobilisé par le désir commun de créer de l’impact chez nos clients. Ce prix est un honneur qui rejaillit sur l’ensemble de notre équipe talentueuse et dynamique et qui couronne de belle façon notre 25ième anniversaire en affaires. »

For the first time, Gestisoft participated in the Charles-Bruneau Foundation’s CIBC Tour to support children and their loved ones in their small battles towards recovery. This cause is particularly important to us because it’s essential for us to have a significant impact towards a cancer-free childhood!

EXCELLENCE MADE POSSIBLE. | 30

2022

Healthcare of Ontario Pension Plan (HOOPP) The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (DB) pension plan that has been helping build the foundation for a financially secure retirement for Ontario’s healthcare workers since 1960.

The reason HOOPP has been the leading defined benefit pension plan provider in the Ontario healthcare community is simple: the Plan is tailored to the healthcare sector and offers its members retirement income for life.

Employee wellbeing has been a priority at HOOPP for the past decade. What started with an employee-led wellness committee has grown into a holistic program that is an integral part of the HOOPP culture. The program has evolved with a more targeted focus on mental health, and a mental health strategy being created in 2021.

Healthcare of Ontario Pension Plan (HOOPP) Healthcare of Ontario Pension Plan (HOOPP) est un régime de retraite à prestations déterminées (PD) qui aide les travailleurs de la santé de l’Ontario à se constituer une base solide pour une retraite sans tracas financiers depuis 1960.

La raison pour laquelle HOOPP est le premier fournisseur de régimes de retraite à prestations déterminées au sein du domaine de la santé en Ontario est bien simple : le régime est conçu spécialement pour le secteur des soins de santé et fournit à ses participants un revenu pour la vie.

Depuis les dix dernières années HOOPP fait du bien-être des employés une priorité.

Ce qui a débuté par un comité de mieux-être dirigé par les employés est devenu un programme holistique qui fait partie intégrante de la culture de HOOPP. Le programme a évolué devenant plus ciblé sur la santé mentale et la création en 2021 d’une stratégie de santé mentale.

Jeff Wendling President and CEO/Président et chef de la direction Healthcare of Ontario Pension Plan

“We appreciate everything our

employees do for HOOPP and believe that offering resources and programs to support their wellbeing, particularly their mental health, is a hugely important part of our culture and our success.” said Jeff Wendling, President and Chief Executive Officer. “We’re proud that our approach has earned HOOPP a Canada Awards for Excellence Gold certification for Mental Health at Work, and we look forward to finding ways to enhance our commitment to employees going forward.

”

« Nous sommes reconnaissants envers nos employés de tout ce qu’ils font pour HOOPP et nous croyons qu’offrir ressources et programmes pour contribuer à leur bien-être, surtout leur santé mentale, constitue une part énorme de notre culture et de notre succès. Nous sommes fiers que notre approche a valu à HOOPP la certification Or des Prix Canada pour l’excellence de la catégorie Santé mentale au travail, et nous comptons bien trouver des façons de nous engager davantage envers nos employés à l’avenir. »

Thrive-a-thon fitness class in 2019 (this annual challenge has continued virtually and challenges participants to do 1-3 back to back 30-minute fitness classes).

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 31

Thrive-a-thon fitness class in 2019.

Supporting the health and wellbeing of our employees is a critical part of our culture and helps us continue to effectively serve our members.

We’re honoured to receive the Mental Health at Work Gold award and thank Excellence Canada for this recognition.

We are committed to using this opportunity to continue evolving our mental health strategy and program to create an environment where our employees can thrive.

2022 GOLD RECIPIENT HEALTHY WORKPLACE & MENTAL HEALTH AT WORK

Liquor Control Board of Ontario (LCBO) The Liquor Control Board of Ontario (LCBO) is a best-in-class, customer-first, responsible retailer and wholesaler of wine, beer, and spirits in Ontario – with over 600 retail stores, 400 LCBO Convenience Outlets, and over 10,000 employees across the province.

For nearly 100 years, the LCBO has strived to fulfill our mandate to the people of Ontario and support provincial priorities, embracing our obligation and opportunity to be a leading corporate citizen, govern the responsible sale of alcohol, and champion issues that matter to all Ontarians.

The LCBO values the holistic health, safety, and wellness of its employees, customers, business partners, and the communities in which it operates. Health, safety, and wellness are embedded into the organization’s core values, supported by a multi-year mental health strategy including tangible steps to foster a more psychologically healthy and safe workplace.

RÉCIPIENDAIRE OR SANTÉ AU TRAVAIL ET SANTÉ MENTALE AU TRAVAIL

La Régie des alcools de l’Ontario (LCBO) Le Liquor Control Board of Ontario (LCBO), qui est la Régie des alcools de l’Ontario, est un détaillant et un grossiste en vin, bière et spiritueux responsable, parmi les meilleurs de sa catégorie, pour lequel le client a priorité en Ontario – avec plus de 600 magasins et 400 points de vente LCBO et plus de 10 000 employés dans toute la province.

Depuis près de 100 ans, le LCBO s’efforce de s’acquitter de son mandat auprès des Ontariens et d’appuyer les priorités provinciales; il adhère à notre obligation et notre opportunité d’être une organisation citoyenne de premier plan, de régir la vente responsable d’alcool et de défendre les questions qui intéressent tous les Ontariens.

Le LCBO a à cœur la santé, la sécurité et le bien-être holistiques de ses employés, clients, partenaires d’affaires et collectivités dans lesquelles l’organisation exerce ses activités.

La santé, la sécurité et le bien-être font partie intégrante de ses valeurs fondamentales qui reposent sur une stratégie de santé mentale s’étalant sur plusieurs années, y compris des mesures concrètes pour favoriser un lieu de travail plus sain et plus sécuritaire sur le plan psychologique.

George Soleas President & CEO/Président et chef de la direction LCBO

“It is an honour to be the first

Canadian retailer to achieve two gold certifications from Excellence Canada for our leadership in Mental Health at Work and for fostering a Healthy Workplace. Health and Safety are part of our core values and key reasons why the LCBO is a good place to work. Thank you to our team members and our OPSEU Health & Safety partners for the incredible progress we continue to make together – and thank you to Excellence Canada for recognizing our efforts.

”

« C’est un honneur d’être le premier détaillant canadien à obtenir deux certifications Or d’Excellence Canada pour notre rôle de leader en santé mentale au travail et favoriser un milieu de travail sain. La santé et la sécurité font partie de nos valeurs fondamentales et sont les principales raisons pour lesquelles LCBO est un lieu où il fait bon travailler. Nous remercions nos co-équipiers et nos partenaires en santé et sécurité au SEFPO pour les prodigieux progrès que nous continuons d’accomplir An LCBO employee shows a new worker how to safely open a box of merchandise with a box cutter.

ensemble – et merci à Excellence Canada pour sa reconnaissance de nos efforts. »

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2022

Marie-Josée Turgeon CEO/Chef de la direction C2MI

“To Excel is one of our

organization’s values, this award confirms that our goal to always question ourselves, even when everything is according to plan, and especially to innovate as much as in the products and processes we develop as in our ways of doing and thinking, allows us to constantly push our own limits.

”

MiQro Innovation Collaborative Centre (C2MI) The MiQro Innovation Collaborative Centre (C2MI) serves as a reference in the development and commercialization of components essential to digital technologies, being a transversal vector to all economical sectors and critical to wealth creation. Backed by a world-class infrastructure in the manufacturing fields of microelectromechanical system (MEMS), advanced assembly of semiconductors, MEMS, compound semiconductors and electronic systems, as well as printable electronics, C2MI is at the heart of all industrial activity sectors integrating components essential to the use and deployment of digital technologies.

The Centre is strongly committed to be a unique model of collaboration where synergy between industrial and academic partners is necessary, even essential, to the development of new generation products.

Centre de Collaboration MiQro Innovation (C2MI) Le Centre de Collaboration MiQro Innovation (C2MI) est une référence en développement et en commercialisation des composants essentiels aux technologies numériques, un vecteur transversal à tous les secteurs de l’économie et critique à la création de richesse.

Appuyé par une infrastructure de classe mondiale dans les domaines de la fabrication de microsystèmes électromécaniques (MEMS), de l’assemblage avancé de semiconducteurs, de MEMS, de semiconducteurs composés et de systèmes électroniques ainsi que de l’électronique imprimable, le C2MI est au cœur de tous les secteurs d’activités industrielles intégrant des composants essentiels à l’utilisation et au déploiement des technologies numériques. Le Centre se veut également un modèle unique de collaboration où la synergie entre partenaires industriels et académiques est nécessaire, voire essentielle au développement des produits de nouvelle génération.

« Parce qu’exceller figure parmi les valeurs de notre organisation ce prix se veut une confirmation que notre souci de toujours nous remettre en question, même lorsque tout va bien et surtout d’innover autant dans les produits et procédés que nous développons que dans nos façons de faire et de penser nous permet sans cesse de repousser nos propres limites. »

Semiconductor wafers

EXCELLENCE MADE POSSIBLE. | 34

2022 ORDER OF EXCELLENCE RECIPIENT EXCELLENCE, INNOVATION & WELLNESS

Real Estate Board of Greater Vancouver The Real Estate Board of Greater Vancouver (REBGV) is a professional association representing more than 14,000 REALTORS® and their companies. REBGV provides a variety of member services, including the Multiple Listing Service®.

Ten local real estate brokers founded the association in 1919 to provide those engaged in real estate with the tools, information and services necessary to serve the home buying and selling needs of Greater Vancouver’s residents.

In 1996, the association embarked on a journey of continuous improvement with the National Quality Institute, which later became Excellence Canada.

Embedding excellence principles and practices into its culture over the last 26 years has made REBGV a high-performing organization focused on innovation.

Over this time, REBGV has created an “improvement” and “challenge” culture rooted in Excellence Canada’s standards.

Staff are encouraged to identify fail points throughout the organization. This empowers them to challenge existing practices and seek efficiencies that improve their business processes, culture, and, above all, service to their members.

RÉCIPIENDAIRE ORDRE DE L’EXCELLENCE EXCELLENCE, INNOVATION et MIEUX-ÊTRE

Chambre immobilière du Grand Vancouver Le Real Estate Board of Greater Vancouver (REBGV) est une association professionnelle qui représente plus de 14 000 courtiers immobiliers® et leurs agences. REBGV offre différents services à ses membres, notamment le Service interagences®.

Dix courtiers immobiliers locaux ont créé l’association en 1919 afin de donner aux personnes œuvrant dans l’immobilier les outils, l’information et les services nécessaires pour servir les besoins des résidents du Grand Vancouver qui achètent et vendent leurs maisons.

En 1996, l’association a entrepris un cheminement vers l’amélioration continue avec l’Institut national de la qualité, devenu par la suite Excellence Canada.

Incorporant les principes et pratiques d’excellence dans sa culture au cours des 26 dernières années fait du REBGV une organisation hautement performante privilégiant l’innovation. Au fil du temps, REBGV a créé une culture « d’amélioration » et de « défi » qui a pris racine dans les normes d’Excellence Canada.

Les membres du personnel sont encouragés à repérer les points de défaillance dans toute l’organisation, ce qui les met en mesure de remettre en question les pratiques existantes et de chercher des efficacités pour améliorer les procédés opérationnels, la culture et essentiellement le service aux membres.

In-person staff gatherings are a staple at REBGV — a staple that was sorely missed during the COVID-19 pandemic. With the office re-opened this year, we’ve already had our annual visits from the ice cream truck and a staff BBQ planned in the summertime. Pictured here, children of staff members pose at our annual staff fireworks viewing party, where staff and their families took in the Vancouver Celebration of Light.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 35

Jeff King Chief Executive Officer/Chef de la direction Real Estate Board of Greater Vancouver

“Our relationship with Excellence

Canada brings rigour, discipline, and structure to our continuous improvement and innovation efforts. We’re proud of what we’ve been able to achieve through this program over the last 26 years. People at every level of our organization use their processes and standards every day to help us find new and better ways to serve our customers.

”

« Notre relation avec Excellence Canada apporte rigueur, discipline, et structure à nos efforts continus d’amélioration et d’innovation. Nous sommes fiers de ce que nous avons été capables d’accomplir grâce à ce programme au cours des 26 dernières années. Les gens, à tous les niveaux de notre organisation se servent de ces processus et normes tous les jours pour nous aider à trouver de nouvelles et meilleures façons de servir nos clients. »

CANADA AWARDS FOR EXCELLENCE RECIPIENT

Culture matters – REBGV’s Excellence journey Written by: Mark Moldowan

S

ix years in, I still remember my first day at the Real Estate Board of Greater Vancouver (REBGV).

It was my first in-office job in years. I’d been working as a freelance writer, communication consultant, and pitchman for the better part of my career to that point, and I was nervous coming back into an office environment. Sure, I felt stuck in a rut selling my niche services, but there was at least one positive about being self-employed – leeway to develop new and interesting ways to do things.

Returning to the office, to what I had previously experienced as a rigid and unmoving bureaucracy, was a daunting prospect.

During the interview process, the HR person and the bigwigs at the table said that REBGV was forward-thinking and innovative.

They even mentioned this “Excellence” program they were a part of to ensure these practices were ingrained in the culture. But for all I knew, this could have been a sales pitch – all style, no substance.

So when I came in for my first day that February morning, and my new manager asked me, “What do you want to accomplish here in your first few months?” I was tempted to just give a corporate response.

Thinking back to my interview process, I decided to just say what I actually thought.

I outlined new strategies I thought might help, changes I thought would streamline some processes, and brought up a few areas I wanted to explore that could give us greater insights to the members we serve.

I was absolutely floored when each item I brought up became a project I would be working on in my first few months.

I soon realized that was my first taste of REBGV’s Excellence journey in action. But it wasn’t my last.

A history of innovation

Over a century ago, a small group of real estate brokers saw the need for standards, regulation, and good practice in Vancouver’s growing real estate sector.

They founded the Real Estate Board of Greater Vancouver in 1919 and set us on a journey of innovation, excellence and continuous improvement that’s lasted over a century. For an organization to last this long, a strong culture of growth and evolution is a must.

While this culture started long ago, its principles are timeless.

Those leaders planned ahead. Because of their foresight REBGV pioneered technology, established award-winning service programs, and helped shape a bright future for our profession.

Through the years, REBGV has always put people first – our staff, our members, and the public they serve. REBGV also takes a principled approach to upholding and enhancing the values of our founders. Cooperation. Ethics. Innovation. And Service.

Beginning our Excellence journey

Along the way, we recognized the need for a system of manage-

ment that would ensure we took a disciplined approach to achieving excellence. In 1996, we set out on a journey of continuous improvement with the National Quality Institute, which eventually became Excellence Canada.

We first qualified for the Canada Awards for Excellence (CAE) silver trophy. We achieved gold three years later. CAE became Excellence Canada, and we qualified for the Order of Excellence for Quality in 2010. We re-certified for the Order of Excellence in 2013.

From there, we set our sights on a new standard. In 2016, we achieved Excellence Canada’s Gold level under the Excellence, Innovation, and Wellness standard. Three years later, we were certified Platinum.

And now, the Order of Excellence.

It’s our culture

We understand Excellence Canada is not just a test we take every three years. It’s a philosophy that keeps us at the forefront of innovation. We challenge ourselves to constantly improve to not only meet, but exceed, the standards.

We brainstorm better ways of doing things. We map out key processes in each of our functional areas. We root out potential pitfalls and fix them. We track each change and improvement.

Our staff commits to this process because excellence is about providing the best possible service to our members, and to each other. Customer service is always top of mind.

For example, in 2020 when our provincial health officials first announced the social distancing mandates that would lead to almost two years of isolation, REBGV had already struck an emergency response group and was well prepared to continue operations in a work-from-home environment.

As part of an essential service, we had to keep the lights on for our members so they could continue to serve the public, keep them informed of the latest rules and guidelines, and keep our staff safe.

And we did it – all with no service interruption. In fact, we improved our efficiency, allowing us to embark on bigger and better projects.

Continuing Excellence

It takes a lot of work behind the scenes to build a culture like REBGV’s. But the results are worth it.

I feel like over the past six years, my skills have progressed more than all the prior years I’d been working in communications.

When I see the new employee announcements come through, I always crack a little smile. My mind goes right back to that cold, cloudy, February day when I first joined REBGV. I smile because I know that person, no matter what their role, will have the exact same moment as me. That moment where they see that people-focused, innovative culture up close and realize they’ve never worked for a place quite like REBGV before.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 37

Excel elllen enc ce standar standards alllow us to reach ne al new hei heights

Thank you to all the staff and REALTORS® we serve for helping us achieve this award!

Your dedication and hard work helps us better serve the real estate profession and the home buyers and sellers they represent.

2022 GOLD RECIPIENT HEALTHY WORKPLACE & MENTAL HEALTH AT WORK

TELUS Communications Inc. TELUS is a dynamic, world-leading communications technology company with $17 billion in annual revenue and 17 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes.

Our longstanding commitment to putting our customers first fuels every aspect of our business and the numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks.

Driven by our determination and vision to connect all citizens for good, our enduring philosophy to give where we live has inspired our team members to contribute more than $900 million and 1.8 million days of service since 2000.

RÉCIPIENDAIRE OR SANTÉ AU TRAVAIL ET SANTÉ MENTALE AU TRAVAIL

TELUS Communications Inc. TELUS est une compagnie dynamique et un leader mondial dans le domaine de la technologie des communications avec des revenus annuels de 17 milliards de dollars et 17 millions de raccordements clients, allant du sans-fil, aux données, IP, voix, télévision, divertissements, vidéo, jusqu’à la sécurité. Notre but social est de tirer parti de notre technologie avant-gardiste et de notre compassion au niveau mondial pour stimuler le changement social et obtenir de remarquables résultats humains. Notre engagement de longue date à donner priorité au client alimente chaque aspect de notre entreprise et les nombreuses éloges que TELUS reçoit sans cesse des entreprises indépendantes, chefs de file dans le domaine de l’analyse des réseaux témoignent bien de la force et de la vitesse de nos grands réseaux mondiaux. Notre philosophie immuable de donner là où nous vivons, stimulée par notre détermination et notre vision de relier tous les citoyens pour de bon a inspiré les membres de notre équipe à contribuer plus de 900 millions de dollars et 1,8 millions de journées de service depuis 2000.

13.6 million hours, 900 million dollars. That’s the collective impact of the TELUS’ team’s giving since 2000.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 39

Sandy McIntosh Executive Vice-president, People & Culture and Chief Human Resources Officer/ Vice-présidente à la direction, Personnes et culture et Chef des ressources humaines TELUS

“We weave well-being into

everything we do to support our team members. This recognition from Excellence Canada reaffirms the importance of having a holistic well-being strategy that touches on the whole health of each person - including physical, psychological, social, financial and environmental.

”

« Le bien-être est présent dans tout ce que nous faisons afin de soutenir les membres de notre équipe. Cette reconnaissance d’Excellence Canada réaffirme l’importance d’avoir une stratégie de bien-être qui englobe toute la santé de chaque personne – que ce soit sur le plan physique, psychologique, social, financier et environnemental. »

2022

Barb Mason Group Head and Chief Human Resources Officer/ Chef de groupe et chef des ressources humaines Scotiabank/Banque Scotia

“Scotiabank is honoured and proud

to accept Excellence Canada’s Gold Standard award for Psychological Safety in the workplace. As a major employer in Canada, we are committed to investing in the total wellbeing of our employees, of which financial, physical, and mental health benefits are a critical component in maintaining a safe, healthy and engaging culture. It’s within this environment that our people can bring their best selves to work each and every day.

”

« La Banque Scotia est remplie de gratitude et de fierté à l’idée de recevoir la certification Niveau Or d’Excellence Canada pour la sécurité psychologique dans le milieu de travail. À titre de grand employeur au Canada, la Banque est déterminée à investir dans le bien-être total de ses employés.

Les prestations visant à assurer leur santé financière, physique et mentale sont donc une composante essentielle du maintien d’un milieu sûr, sain et stimulant. C’est dans un tel environnement que notre personnel peut être au sommet de sa forme, jour après jour. »

The Bank of Nova Scotia (Scotiabank) Scotiabank has been an integral part of communities across Canada since 1832.

Today, Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future,” we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

With a team of over 90,000 employees and assets of over $1.3 trillion (as of July 31, 2022), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).

Scotiabank is committed to providing a holistic employee experience through all aspects affecting a person’s health. The ability for our employees to be inclusive, bring their whole selves to work and have resources to support mental resiliency are all connected to their individual success, and our collective success as a bank. Our journey with Excellence Canada has aided us in reviewing what we do best from a mental health perspective and how we can continue to evolve as an organization that cares deeply for our employees, customers, and communities.

La Banque de Nouvelle-Écosse (Banque Scotia) La Banque Scotia fait partie intégrante des collectivités partout au Canada depuis 1832.

Aujourd’hui, elle compte parmi les plus grandes banques des Amériques. Guidés par notre but : « pour l’avenir de chacun », nous aidons nos clients, leurs familles et leurs communautés à réussir en leur donnant accès à toute une gamme de conseils, produits et services, y compris des services bancaires personnels et commerciaux, la gestion du patrimoine et les services bancaires privés, aux entreprises, d’investissement et marchés financiers. Avec plus de 90 000 employés et des actifs de plus de 1,3 billions de dollars (au 31 juillet 2022), la Banque Scotia est cotée à la bourse de Toronto (TSX: BNS) et à celle de New York (NYSE: BNS).

La Banque Scotia s’est engagée à offrir à ses employés une expérience englobant tous les aspects touchant leur santé. La capacité de nos employés d’être inclusifs, d’être eux-mêmes au travail et d’avoir les ressources pour soutenir leur résilience mentale est liée à leur réussite individuelle et à la nôtre en tant que banque.

Notre parcours aux côtés d’Excellence Canada nous a aidé à examiner ce que nous faisons le mieux d’un point de vue de santé mentale et comment nous pouvons continuer d’évoluer en tant qu’organisation qui prend bien soin de ses employés, ses clients et ses collectivités.

OHS Team at the Tahoe Workplace Campus in Mississauga.

EXCELLENCE MADE POSSIBLE. | 40

2022 GOLD RECIPIENT ORGANIZATIONAL EXCELLENCE

The Corporation of The Town of Aurora The Town of Aurora is a growing community with small-town charm, located in central York Region in the Greater Toronto Area.

Aurora has a diverse economy, and is home to many large corporations.

The Town has modern, multi-use recreational facilities, playing fields, parks and trails. The Aurora Family Leisure Complex features a fitness centre with an indoor walking track, program rooms, climbing wall and gymnasium. The Parks Division manages over 62 parks encompassing more than 800 acres. There is also a connecting trail system of approximately 62 kilometres.

Aurora has an active downtown core with unique shops and restaurants. It is also a multi-faith community with direct access to many places of worship. The Town produces more than 23 special events throughout the year to keep residents and visitors entertained. Aurora is the best place to live, work and play!

RÉCIPIENDAIRE OR EXCELLENCE ORGANISATIONNELLE

The Corporation of The Town of Aurora Malgré qu’elle continue de prendre de l’expansion, la ville d’Aurora est une communauté qui ne perd jamais de son charme de petite ville. Située au centre de la région de York dans le Grand Toronto, Aurora a une économie diversifiée où de nombreuses grandes entreprises se sont installées.

La ville a des installations récréatives modernes, des terrains de jeu, des parcs et des pistes à usages multiples. Le complexe récréatif familial, le ‘Family Leisure Complex’ d’Aurora héberge un centre de conditionnement physique avec une piste de marche intérieure, des salles de programmes, un mur d’escalade et un gymnase. La division des parcs gère plus de 62 parcs s’étendant sur plus de 800 acres.

Il y a aussi un système de pistes de raccordement de près de 62 kilomètres.

Le centre-ville d’Aurora est très animé avec des magasins et restaurants d’un genre unique. C’est aussi une communauté multiconfessionnelle offrant un accès direct à de nombreux lieux de culte. La ville monte plus de 23 événements spéciaux tout au long de l’année pour divertir résidents et visiteurs. Aurora est une ville où il fait bon vivre, travailler et se divertir!

Doug Nadorozny CAO/ Dirigeant principal de l’administration The Corporation of The Town of Aurora

“I am extremely proud of Team

Aurora and our hard work to achieve Gold certification. It shows that the Town is making significant progress in ensuring that we have in place the strongest strategic and operational plans possible. But it’s also a testament to how staff, at all levels, have been involved in planning and improvement initiatives, and how we are more committed than ever to continuing to build a supportive and engaging workplace, while driving continuous improvement across the entire organization.

”

Celebrating the hard work, success, and contributions of Town of Aurora staff through a yearly internal, awards ceremony called Aura Awards.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 41

« J’éprouve une très grande fierté à l’égard de I’Équipe Aurora et de tout le beau travail que nous avons accompli pour atteindre la certification Or. Tout cela prouve que la ville fait de grands progrès afin de garantir que nous avons en place les plans stratégiques et opérationnels les plus solides possibles. Mais cela prouve aussi le degré de participation du personnel à tous les niveaux aux initiatives de planification et d’amélioration et combien nous sommes plus que jamais déterminés à créer un lieu de travail encore plus positif et engageant tout en favorisant une amélioration continue dans toute l’organisation. »

At our yearly Town staff event, where employees are treated to a free barbeque with food, games, treats and entertainment. The Executive Leadership Team gathers together to barbeque and put this fantastic event together to celebrate Town staff.

Our journey to excellence is golden!

We could not have achieved this certification without the support and leadership of our staff-led Excellence Canada Committee, the Town’s Executive Leadership Team and all of Team Aurora.

The Town of Aurora congratulates all who have been nominated and recognized for their achievements at the 2022 Canada Awards for Excellence.

Working together, we are building a strong and resilient organization to better serve our community. Thank you!

2022

The University of British Columbia The University of British Columbia (UBC) was established in 1915 and is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. UBC’s two main campuses are situated in Vancouver on the traditional, ancestral and unceded territory of the Musqueam, and in Kelowna on the traditional, ancestral and unceded territory of the Syilx.

The university has a longstanding history of leading action related to workplace wellbeing and mental health promotion since the launch of the Focus on People Strategic Framework in 2008. In 2015, UBC signed the Okanagan Charter for Health Promoting Universities and Colleges making a significant commitment to strengthen the coordination of cross-campus efforts in order to move towards becoming a health-promoting university.

Subsequently, the Wellbeing Strategic Framework was developed and launched in 2019 to provide a shared vision and direction which continues to guide this work.

Université de la Colombie-Britannique L’Université de la Colombie-Britannique (UBC) a été établie en 1915. C’est un centre mondial de recherche et d’enseignement qui se classe régulièrement parmi les vingt premières universités publiques au monde.

Les deux principaux campus de l’UBC sont situés à Vancouver sur le territoire traditionnel ancestral et non cédé des Musqueam, et à Kelowna sur le territoire traditionnel, ancestral et non cédé des Syilx.

L’université a une réputation de longue date d’être à la pointe de l’action dans la promotion du bien-être et de la santé mentale au travail depuis le lancement du cadre stratégique axé sur les gens en 2008. En 2015 l’UBC a signé la charte de l’Okanagan des universités et collèges soutenant la santé the Okanagan Charter for Health Promoting Universities and Colleges prenant l’important engagement de renforcer la coordination des efforts inter-campus afin de devenir une université promotrice de santé.

C’est ainsi que le cadre stratégique de bien-être Wellbeing Strategic Framework a été mis au point et lance en 2019 pour établir une vision et une orientation partagées qui continuent de guider ces travaux.

The Healthy Workplace Initiative Funds are available for teams looking to develop a program that supports healthy workplace initiatives such as mental health, arts, healthy eating, nutrition, and yoga.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 43

Marcia Buchholz Vice President, Human Resources/Vice-présidente, Ressources humaines The University of British Columbia

“It is encouraging that our commit-

ment to wellbeing, mental health and resilience is recognized at the gold level through Excellence Canada’s Mental Health at Work framework benchmark assessment. This recognition is a testament to the university’s continued leadership in the areas of health and wellbeing. Supporting and enhancing the wellbeing of UBC faculty and staff remains a priority, and one that we take to heart. As a world-class research university and employer of choice, we will continue to embrace wellbeing in our campus culture, in both large and small ways.

”

« C’est encourageant de voir notre engagement envers le bien-être, la santé mentale et la résilience reconnu au niveau Or par l’évaluation du cadre de travail d’Excellence Canada. Cette reconnaissance est un témoignage du rôle de premier plan que l’université continue de jouer dans les domaines de la santé et du bien-être. Soutenir et renforcer le bien-être des membres de la faculté et du personnel restent des priorités qui nous tiennent à cœur. Nous sommes une université de recherche de classe internationale et un employeur de choix et à ce titre nous continuerons d’intégrer le bien-être dans la culture de nos campus, de toutes les façons, petites et grandes.»

2022 SILVER RECIPIENT MENTAL HEALTH AT WORK

Jacques Frémont President and Vice-Chancellor/Président et Vice-Chancelier University of Ottawa

“Here at the University of Ottawa

we care about one another, we are a community, a family and we will do whatever is needed to ensure that each and every one of our students, faculty and staff has access to the supports they need to remain healthy during difficult times and good times and we will continue to do so, together.

”

« L’Université d’Ottawa est une grande famille où chacun et chacune se préoccupe du bien-être des autres. Nous mettons tout en œuvre pour aider chaque membre de notre population étudiante, de notre corps professoral et de notre personnel de soutien à rester en bonne santé, peu importe les aléas de la vie. Ensemble, nous

University of Ottawa The University of Ottawa is a community of over 50,000 students, faculty and staff creating a diverse, dynamic, and vibrant environment. Nestled by the Rideau Canal downtown Ottawa, uOttawa is the largest bilingual (French and English) institution in the world. As an institution with an international focus, the University ranked 162nd among universities in the world and has been recognized for more than 10 years among the National Capital Region’s top employers.

Our Strategic plan, Transformation 2030 is the result of collective efforts of our community. One key strategy under the pillar ‘More Sustainable’ is the objective to nurture a campus culture that promotes overall well-being, embraces diversity, and fuels employee engagement. uOttawa is an official signatory of the Okanagan Charter and is currently implementing the National Standard for Psychological Health and Safety in the Workplace framework to guide improvement efforts in a sustainable way.

RÉCIPIENDAIRE ARGENT SANTÉ MENTALE AU TRAVAIL

Université d’Ottawa La communauté de l’Université d’Ottawa regroupe plus de 50 000 personnes – population étudiante, corps professoral et personnel administratif – qui évoluent dans un milieu diversifié, animé et dynamique. Établie au centre-ville d’Ottawa, sur la rive du canal Rideau, l’Université d’Ottawa est la plus grande université bilingue (anglais-français) au monde. Établissement de portée internationale, l’Université se classe 162e meilleures universités du monde et figure depuis plus de 10 ans parmi les meilleurs employeurs de la région de la capitale nationale.

Notre plan stratégique, Transformation 2030, est né des efforts collectifs de notre communauté. Au nombre de ses volets stratégiques, le pilier « Plus durables » soustend l’objectif de favoriser une culture de développement durable sur le campus qui promeut le bien-être, valorise la diversité et encourage la mobilisation du personnel.

C’est dans cet esprit que l’Université est par ailleurs signataire de la Charte de l’Okanagan et appuie sa démarche d’amélioration durable sur la norme nationale pour la santé psychologique et la sécurité en milieu de travail.

poursuivrons cette mission. »

New Pride Crosswalk in celebration of LGBTQIA2S+ community.

EXCELLENCE MADE POSSIBLE. | 44

2022 GOLD RECIPIENT HEALTHY WORKPLACE & MENTAL HEALTH AT WORK

Wajax Limited Founded in 1858, Wajax (TSX: WJX) is one of Canada’s longest standing and most diversified industrial products and service providers. With 115 locations across Canada.

Wajax supports core sectors of the Canadian economy.

Environment, Health, Safety and Wellness are critical to Wajax’s performance and how they conduct their business. At Wajax they believe the strength of their company is in its people. The company is committed to providing a workplace that is safe and a work environment that fosters good health and wellness. This is demonstrated by the CEO’s encouragement of mental health discussions and open dialogue to help build a safe and supportive work environment to ensure everyone is as mentally, physically, and financially healthy as possible. Various resources are available to employees including a network of 100+ volunteer Wellness Champions across the country, who implement health and wellness initiatives locally.

RÉCIPIENDAIRE OR SANTÉ AU TRAVAIL ET SANTÉ MENTALE AU TRAVAIL

Wajax Limitée Fondée en 1858, Wajax (TSX: WJX) est l’une des compagnies qui fournit des services et des produits industriels parmi les plus anciennes et les plus diversifiées au Canada. Elle est présente dans 115 endroits au Canada.

Wajax soutien les secteurs clés de l’économie canadienne.

L’environnement, la santé et le mieux-être sont des enjeux essentiels au rendement de Wajax et à la façon dont la compagnie exerce ses activités. Wajax est convaincue que c’est dans ses gens que la compagnie tire sa force.

La compagnie tient à offrir un lieu de travail sécuritaire et un environnement de travail qui favorise la santé et le mieux-être, ce que démontre largement le chef de la direction qui encourage les discussions et un dialogue ouvert sur la santé mentale afin de créer un contexte sécuritaire et une source de soutien au travail permettant à tous de jouir le plus possible d’une santé mentale, physique et financière. Les employés disposent de différentes ressources, notamment un réseau de plus d’une centaine de Champions de bienêtre bénévoles répartis dans tout le pays qui mettent en place des initiatives locales de santé et de mieux-être.

Iggy Domagalski President and CEO/Président et chef de la direction Wajax Limited

“Six years ago, Wajax experienced a painful tragedy; four of our

employees died by suicide. This harsh reality, along with our responsibilities as an employer, prompted us to devote dedicated resources to address the mental health and well-being of our teammates and their family members. Over the years we have worked hard to create and implement a best-in-class Health & Wellness program designed to support and empower every member of our Wajax family.

The vegetable garden shown here is planted by our Wajax/Motion team and began with the green thumb of Safaa Dankha, a well-respected Winder in our ERS category. Thanks to Safaa sharing his passion for gardening, the culture at our Wajax/Motion branch has evolved, as employees gather as a close-knit community, bond, and of course, savour the rewards of the harvest!

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 45

”

« Il y a six ans, Wajax était plongée dans une pénible tragédie, quatre de nos employés se suicidaient. Cette terrible réalité et nos responsabilités en tant qu’employeur, nous ont poussé à dédier des ressources à la santé mentale et au bien-être de nos coéquipiers et des membres de leur famille. Au fil des années, nous n’avons ménagé aucun effort afin de créer et mettre en place un programme de santé et mieux-être parmi les meilleurs de sa catégorie conçu pour épauler chaque membre de notre famille Wajax. »

2022 CERTIFICATE OF MERIT RECIPIENT RÉCIPIENDAIRE CERTIFICAT DE MÉRITE MENTAL HEALTH AT WORK ESSENTIELS DE LA SANTÉ MENTALE ESSENTIALS AU TRAVAIL

Dr. Nadiya Sunderji President and CEO/ Présidente-directrice générale Waypoint Centre for Mental Health Care

“At Waypoint, we are always

seeking new and innovative ways to engage with our staff and hear their voices. We strive to create an environment that maximizes the health and wellbeing of everyone at the hospital and ultimately leads to quality patient outcomes.

We are very proud to receive a Canada Award for Excellence, it means we’re on the right track in caring for our people who serve our communities.

”

« Au Waypoint Centre de soins de santé mentale, nous sommes constamment à la recherche de nouvelles façons innovatrices d’interagir avec les membres de notre personnel et entendre ce qu’ils ont à dire. Nous nous efforçons de créer un environnement qui optimise la santé et le bien-être de chacun à l’hôpital menant à des résultats de qualité pour les patients. Nous sommes très fiers de recevoir un Prix Canada pour l’excellence qui veut dire que lorsqu’il s’agit de nous soucier des personnes qui servent nos communautés, nous sommes dans

Waypoint Centre for Mental Health Care Waypoint is a recognized academic and teaching hospital providing specialty mental health and addiction services for Simcoe County, Muskoka and central Ontario, as well as provincially as the province’s only high secure forensic mental health program.

Waypoint recognizes staff as their most valuable resource and is committed to the health and wellbeing of staff and patients.

In 2015, Waypoint started the journey to implement the National Standard for Psychological Health and Safety in the Workplace with a dedicated resource leading the initiative. Since then, Waypoint has created a psychological health and safety committee structure, embedded mental health support skills in leadership development, worked with the Waypoint Research Institute to study trauma in the workplace, developed youth resilience programming, studied burnout of staff in partnership with Yale University, and collaborated with Central Region hospitals to lead collective well-being efforts.

Waypoint Centre de soins de santé mentale Waypoint est un hôpital universitaire et d’enseignement reconnu pour offrir des services spécialisés en santé mentale et toxicomanie dans le comté de Simcoe, à Muskoka et dans le centre de l’Ontario, ainsi qu’à l’échelle de la province; c’est le seul programme de santé mentale médico-légal haute sécurité de la province.

Waypoint sait que les membres de son personnel sont sa ressource la plus précieuse et l’organisme est déterminé à veiller à la santé et au bien-être de ceux-ci ainsi que de ses patients. En 2015, Waypoint a entamé un cheminement pour mettre en œuvre la Norme nationale sur la santé et la sécurité psychologiques en milieu de travail. Depuis, Waypoint a créé une structure de comités de santé et sécurité psychologiques, intégré les capacités de soutien à la santé mentale dans le développement du leadership, travaillé avec l’Institut de recherche Waypoint pour étudier les traumatismes en milieu de travail, mis au point un programme de résilience chez les jeunes, étudié l’épuisement professionnel du personnel en partenariat avec l’université Yale, et collaboré avec les hôpitaux de la région du centre pour diriger les efforts collectifs du bien-être.

la bonne voie. » 2019 Civility Day Group – Each year the hospital encourage staff to wear pink in their commitment to promote civility and fight bullying.

EXCELLENCE MADE POSSIBLE. | 46

2022 PLATINUM RECIPIENT HEALTHY WORKPLACE

Workplace Safety North Workplace Safety North (WSN) is a not-forprofit health and safety organization helping build safer, healthier, stronger workplaces across Ontario. For us, continuous improvement of physical and psychological health and safety at work is a way of life.

Although our name is Workplace Safety North, we have amazing staff located in over 20 communities across the province facilitating organizational improvement through health and safety education.

A trusted safety advisor, WSN and its legacy organizations have been helping make workplaces safer since 1915. Bringing three organizations together in 2010 was not easy, but today we can see how our Excellence Canada journey has shaped our current culture and made WSN a truly great place to work.

Ask any of our team members and they’ll tell you there’s something special about working at WSN.

RÉCIPIENDAIRE PLATINE SANTÉ AU TRAVAIL

Workplace Safety North Workplace Safety North (WSN) est un organisme de santé et de sécurité sans but lucratif qui aide à rendre les lieux de travail plus sécuritaires, plus sains et plus solides partout en Ontario. Pour nous l’amélioration continue de la santé et de la sécurité physiques et psychologiques au travail c’est notre manière d’être.

Notre nom Workplace Safety North ne nous empêche pas d’avoir des employés formidables situés dans plus d’une vingtaine de communautés répartis dans toute la province qui aident à réaliser l’amélioration organisationnelle par l’éducation en matière de santé et de sécurité.

Conseiller de confiance en matière de sécurité, WSN et ses anciennes organisations aident à rendre les lieux de travail plus sécuritaires depuis 1915. En 2010 il n’a pas été facile de regrouper trois organisations, mais maintenant elles peuvent constater comment leur cheminement aux côtés d’Excellence Canada a donné forme à leur culture actuelle et a fait de WSN un organisme où il fait vraiment bon travailler.

Demandez à n’importe quel membre de notre équipe et il vous dira qu’il y a quelque chose de vraiment spécial à travailler chez WSN.

Paul André President and CEO/Présidente et chef de la direction Workplace Safety North

“Given the changing nature of

the workplace, the importance of creating a work environment where every member of the team feels valued, supported and safe from physical or psychological harm cannot be overstated. It is indeed the underpinning of a high trust work environment, a necessity for any organization to succeed. In defining our own success we pride ourselves in being adaptable and resilient as our journey in creating a healthy workplace continues to evolve and mature as we anticipate and adapt to

”

the future environment of work.

Workplace Safety North provides up to seven paid hours for staff to volunteer at the charitable resource of their choosing. In Christmas 2019, WSN staff served lunch at the Gathering Place, a community food centre.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 47

« Lorsqu’on voit la nature changeante du lieu de travail, l’importance de créer un environnement où chaque membre de l’équipe se sent valorisé, soutenu et à l’abri de tout danger physique ou psychologique ne peut pas être surestimée. C’est en fait sur quoi repose un environnement de travail de grande confiance, c’est une nécessité pour toute organisation qui veut réussir. En définissant notre propre succès, nos sommes fiers d’être adaptables et résilients tandis que nous continuons de cheminer vers la création d’un lieu de travail sain, d’évoluer et de prendre de la maturité en anticipant et nous adaptant à l’environnement futur du travail. »

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