The Future of Work - 2023 Performance Excellence Summit & Canada Awards for Excellence

PERFORMANCE EXCELLENCE SUMMIT & CANADA AWARDS FOR EXCELLENCE ISSUE | NOVEMBER 2023

CREATIVE DIRECTOR / NIKI MARUSIC COPY EDITOR / BONITA SAVARD

ADVERTISING NIKI MARUSIC TEL: 416.251.7600 ext. 231 HOW TO REACH US Please address all correspondence to: info@excellence.ca EXCELLENCE CANADA 4 7 1 1 Yo n g e S t r e e t 10th Floor To r o n t o , O N M 2 N 6 K 8 TEL: 416.251.7600 EMAIL: info@excellence.ca WWW.EXCELLENCE.CA ADVERTISING INQUIRIES TEL: 416.251.7600 ext. 231 ads@excellence.ca COPYRIGHT IDEAS AND OPINIONS EXPRESSED IN THE ARTICLES DO NOT NECESSARILY REFLECT THE VIEWS OF EXCELLENCE CANADA OR THE PUBLISHER. NO PART OF THIS PUBLICATION MAY BE USED WITHOUT WRITTEN PERMISSION FROM THE PUBLISHER.

EXCELLENCE MADE POSSIBLE. | 2

CONTENTS

18

4

4

MESSAGE FROM THE GOVERNOR GENERAL OF CANADA

6

WELCOME MESSAGE FROM THE CHAIR

7

WELCOME MESSAGE FROM THE PRESIDENT

10

PROGRAMME

12

BOARD OF GOVERNORS’ RECOGNITION OF ACHIEVEMENT AWARD RECIPIENTS

13

SPEAKER PROFILES

16

CANADA AWARDS FOR EXCELLENCE RECIPIENTS - GET TO KNOW THE 2023 RECIPIENTS

18

CANADA AWARDS FOR EXCELLENCE RECIPIENT LISTING

Her Excellency the Right Honourable Mary May Simon, C.C., C.M.M., C.O.M., O.Q., C.D., Governor General and Commander-in-Chief of Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 3

MESSAGE FROM THE GOVERNOR GENERAL

Message from the Governor General on the occasion of the 39th Performance Excellence Summit and 2023 Canada Awards for Excellence Ceremony As patron of the Canada Awards for Excellence, I am delighted to extend my th warmest greetings to everyone gathered for the 39 annual gala.

Since it was first founded in 1992 as the National Quality Institute and later rebranded in 2011, Excellence Canada has become the national authority on best practices in quality and healthy workplaces. Over the years, its experienced team has helped thousands of organizations across the country to implement performance improvement strategies, with a focus on employee well-being. By fostering the development of exemplary organizations, Excellence Canada is contributing to the growth of our communities and our country.

This year, 12 organizations are being recognized for achieving the highest levels of excellence in quality, organizational excellence, healthy workplace and mental health.

Congratulations to all of the recipients on their remarkable performance.

I wish you all a wonderful event.

Mary Simon

MESSAGE DE LA GOUVERNEURE GÉNÉRALE

Message de la gouverneure générale à l’occasion du 39e Sommet sur l’excellence en matière du rendement et de la cérémonie de remise des Prix Canada pour l’excellence 2023 À titre de présidente d’honneur des Prix Canada pour l’excellence, je suis ravie de saluer chaleureusement les personnes réunies pour ce 39e gala annuel.

Fondé en 1992 sous le nom d’Institut national de la qualité puis rebaptisé en 2011, Excellence Canada est devenu l’autorité nationale sur les meilleures pratiques en matière de milieux de travail sains et de qualité. Au fil du temps, son équipe chevronnée a aidé des milliers d’organisations de l’ensemble du pays à mettre en œuvre des stratégies d’amélioration du rendement, tout en ayant à cœur le mieux-être du personnel. Excellence Canada favorise ainsi le développement d’organisations exemplaires qui contribuent à leur tour à l’essor de nos communautés et de notre pays.

Cette année, 12 organisations se sont distinguées en atteignant les plus hauts niveaux d’excellence en matière de qualité, d’excellence organisationnelle, de santé du milieu de travail et de santé mentale.

Toutes mes félicitations aux lauréats pour leur remarquable performance.

Je vous souhaite un excellent événement.

Mary Simon

W E L C O M E

F R O M

T H E

C H A I R

Greetings colleagues and friends, On behalf of the Board of Directors, management, and staff of Excellence Canada, welcome to the annual Performance Excellence Summit and the 39th Canada Awards for Excellence ceremony. I am thrilled to take part in this flagship national event as the Chair of Excellence Canada.

Congratulations to all the successful organizations that have met the rigorous standards and requirements through the Canada Awards for Excellence program. These exceptional companies are transforming to address emerging challenges, adjusting to shifting societal priorities and most importantly, safeguarding and nurturing our skilled and talented workforce. The theme of this year’s Performance Excellence Summit is “The Future of Work – Redefining Excellence in a new era.”

Today, we stand on the precipice of a new era, where the very nature of work is undergoing a profound transition. The future of work is not just a buzzword; it’s a reality that demands our attention and adaptation. As we gather here to discuss and delve into this critical topic, it’s imperative that we understand how excellence, the hallmark of any successful endeavor, is being redefined in this changing landscape.

In the past, excellence was often measured by traditional metrics – the number of hours worked, output quantity, and adherence to strict schedules. However, the new era of work presents a different concept.

Excellence now extends beyond these conventional boundaries. It encompasses adaptability, creativity, and the ability to harness the power of technology and innovation. Excellence means fostering an environment that nurtures and empowers a diverse and dynamic workforce. It’s about recognizing that the strength of a team lies in its differences and harnessing those differences to drive innovation and problem-solving. Furthermore, excellence in the future of work is closely intertwined with our ability to learn and unlearn continually. The rapid pace of technological advancements means that the knowledge and skills that were once considered cutting-edge may become obsolete within a short span. Thus, staying excellent requires a commitment to lifelong learning and a willingness to adapt to change. It’s about contributing to a more inclusive, sustainable, and technologically advanced world.

During this year’s Performance Excellence Summit, we’ll explore these ideas and more, gaining insights into how the very essence of excellence is evolving in this new era of work. So, let’s engage in thoughtful dialogues, share our experiences, and prepare ourselves to embrace the future of work with excellence as our guiding star.

Lastly, I wish to extend my warmest congratulations to the three recipients of the Board of Governors’ Special Recognition of Achievement Awards for their significant contributions to Canadian Society and the well-being of humanity worldwide.

Thank you for joining us on this enlightening journey.

Shirlee Sharkey Chair, Board of Directors and Governors Excellence Canada

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W E L C O M E

F R O M

T H E

P R E S I D E N T

&

C E O

Dear Friend of Excellence, On behalf of the Board of Directors and the Board of Governors, it is my pleasure to welcome you to the highly anticipated Performance Excellence Summit & 39th Canada Awards for Excellence.

The Performance Excellence Summit is a unique platform that brings together visionaries, thought leaders, and professionals from various industries to explore the latest trends, best practices, and innovations in achieving excellence. This summit is not just a gathering of professionals; it is a celebration of the pursuit of excellence, where individuals and organizations alike strive to reach new heights of performance and efficiency.

The Canada Awards for Excellence, a cornerstone of this summit, recognizes and honors organizations that have demonstrated outstanding performance and achievements in the pursuit of excellence. As we celebrate excellence in various categories, we also acknowledge the dedication and hard work that goes into creating a culture of continuous improvement and innovation.

This year’s summit promises to be a dynamic and enriching experience. We have curated a lineup of distinguished speakers that will provide valuable insights, foster collaboration, and inspire you to push the boundaries of what is possible.

I encourage you to actively engage in the discussions, network with your peers, and seize the opportunity to learn from the best.

Wishing you a rewarding and inspiring experience at the Performance Excellence Summit & Canada Awards for Excellence.

Best regards,

Allan N. Ebedes President & CEO Excellence Canada

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 7

B O A R D

O F

D I R E C T O R S

Neil Crawford Practice Leader, Strategic Human Resources

Dr. Hugh Drouin Director Excellence Canada

Consulting, Stratford

Allan N. Ebedes President & Chief Executive Officer

Excellence Canada

Managers Corporation

Laura Nashman Chief Executive Officer

BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

Shirlee Sharkey Chair, Excellence Canada

John Wilson Founder & CEO CEO Global Network Inc.

Together, we are making a difference!

Excellence Canada continues to inspire organizational excellence in Canada. Allan Ebedes, President & CEO would like to thank our Board of Directors, Board of Governors and Partners for their commitment and continued support.

Allan N. Ebedes President & Chief Executive Officer Excellence Canada

B O A R D

O F

G O V E R N O R S

Marc Andrews Deputy Chief Peel Regional Police

Dr. Ian Austin Dean, Centre for Business George Brown College

Neil Crawford Practice Leader, Strategic Human Resources Consulting Stratford Managers Corporation

Stella DanosPapaconstantinou Commissioner, Social Services Region of Durham

Marie Doherty Director, Human Resources City of Belleville

Dr. Hugh Drouin Director Excellence Canada

Allan Ebedes President & Chief Executive Officer Excellence Canada

Farah Ismail Senior VP, Chief Legal, Privacy & Compliance Officer SE Health

Sue Ivay Chief HR Officer Calian Group Ltd.

Julian Jugmohan Vice President, Finance Ricoh Canada Inc.

Cori Lawson-Roberts AVP Disability Innovation & Integrity, Wellness, Disability & Life Manulife

Dr. Peter Legge Former Chairman & Chief Executive Officer/ Publisher Canada Wide Media Limited

Ruth Mojeed Ramirez Founder and Chief Equity Officer The Inclusion Project

Laura Nashman Chief Executive Officer BC Pension Corporation

Richard Perri Senior Vice President, Finance SparkPower Corporation

Sanjay Puri VP Administration and CFO Humber College

David Rennie Executive Director, Strategies & Initiatives Regional Municipality of York

Devin Roberts Superintendent of Education Beaufort-Delta Divisional Education Council

Anil Sankar Director, Business Operations CBC

Shirlee Sharkey – Chair of Excellence Canada Director Excellence Canada

Suzanne Solven Registrar and Chief Executive Officer College of Pharmacists of British Columbia

Andy Taylor Chief Administrative Officer City of Markham

Cindy Taylor Assistant VP, Human Resources Carleton University

Heidi Theelen Manager, Organizational Excellence Engineers Canada

Marilyn Thompson Associate Provost, Human Resources University of Waterloo

John Wilson Founder & CEO CEO Global Network Inc.

Paola Zurro Chief Executive Officer Canadian Forces Housing Agency

View all Board of Directors profiles online at www.excellence.ca/ board-of-directors and Board of Governors at www.excellence.ca/ board-of-governors

EVENT PROGRAMME THE FUTURE OF WORK: REDEFINING EXCELLENCE IN A NEW ERA 7:30 a.m. – 9:00 a.m.

R E G I ST RAT ION A ND CONT INENTA L BREA K FAST

9:00 a.m. – 9:10 a.m.

W ELCOMING REMA RKS Erin Davis, Radio Host and Bestselling Author

9:10 a.m. – 9:15 a.m.

C H AI R’S W ELCOME A ND OPENING REMA RKS Shirlee Sharkey, Chair, Board of Directors and Governors, Excellence Canada

9:15 a.m. – 10:15 a.m.

OPENING K EYNOT E A D D RESS H OW TO REAWA K EN T HE HUMA N SPIRIT Dr. Lance Secretan, Spiritual Thought Leader, Author, Advisor & Expert on Corporate Culture

10:15 a.m. – 10:45 a.m.

BA LA NCING LIF E W IT H HUMOUR Kate Davis, Speaker, Comedienne and Writer

10:45 a.m. – 11:15 a.m.

NE T WORK ING A ND REF RESHMENT BREA K Sponsored by Wajax

11:15 a.m. – 12:00 p.m.

WORK ING IT OUT: H OW TO B E R EA DY F OR T HE RED EF INED F UT URE OF WORK Linda Nazareth, Economist, Futurist, Author and Keynote Speaker

12:00 p.m. – 12:30 p.m.

P R E S E NTAT ION OF T HE BOA RD OF GOVERNORS' R E COGNIT ION OF A CHIEVEMENT AWA RD Dr. Samir K. Sinha MD, DPhil, FRCPC, AGSF, Director of Geriatrics, Sinai Health System and the University Health Network in Toronto, Professor of Medicine at the University of Toronto and the Director of Health Policy Research at Toronto Metropolitan University's National Institute on Ageing Professor David R. Beatty C.M., O.B.E., F.ICD, CFA, The David & Sharon Johnston Center for Corporate Governance Innovation, Professor of Strategy, Rotman School of Management, University of Toronto Ajay K. Agrawal, Geoffrey Taber Chair in Entrepreneurship and Innovation, Rotman School of Management , University of Toronto and NBER

12:30 p.m. – 2:00 p.m.

BUF F ET LUNCH

2:00 p.m. – 2:30 p.m.

I G N I TI N G A WORK PLA CE CULT URE OF COMPASSIONAT E CA RE Jeffrey B. Moat, CEO, Pallium Canada

2:30 p.m. – 3:00 p.m.

T H E PAST, PRESENT A ND F UT URE OF MENTA L HEA LT H Mary Deacon, Chair, Bell Let’s Talk NE T WORK ING A ND REF RESHMENT BREA K

3:00 p.m. – 3:30 p.m.

Sponsored by Wajax 3:30 p.m. – 4:30 p.m.

P R E S E NTATION OF T HE CANADA AWARDS FOR EXCELLENCE

M ental Health at Work ® — Silver Across Boundaries: An Ethnoracial Mental Health Centre M ental Health at Work ® — G o ld Leeds, Grenville and Lanark District Health Unit Healthy Work place ® — S i l ver Peel Regional Police Healthy Work place ® — G ol d Ricoh Canada Inc. Excellence, I nnovation and Wellness ® — Silver Centre de métallurgie du Québec Garantie de construction résidentielle Greenfield Global Québec inc. Logistik Unicorp inc.

O rganizational Excellence — Silver Beaufort Delta Divisional Education Council O rganizational Excellence — G o ld Students and Enrolment Division, Carleton University O rganizational Excellence — O rd er o f E xcellence SE Health CLOSING REMA RKS

4:30 p.m. – 4:35 p.m.

Allan Ebedes, President & CEO, Excellence Canada CA NA DA AWA RDS F OR EXCELLENCE COCK TA IL RECEPT ION

4:35 p.m. – 6:30 p.m.

Sponsored by CEO Global Network

@excellencecan

#excellencesummit

#CAE2023

BOARD OF GOVERNORS’ RECOGNITION OF ACHIEVEMENT AWARD RECIPIENTS (Listed in alphabetical order)

Dr. Samir K. Sinha MD, DPhil, FRCPC, AGSF

TOP RIGHT: Dr. Samir K. Sinha is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of exceptional research and work on developing sustainable health care models that can better meet the needs of our ageing populations.

BOTTOM LEFT: Professor David R. Beatty is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of lifelong commitment to advancing Corporate Governance Innovation and fostering education at the Rotman School of Management.

BOTTOM RIGHT: Ajay K. Agrawal is a recipient of the Board of Governors’ Recognition of Achievement Award in recognition of groundbreaking work in Artificial Intelligence and distinguished service at the Rotman School of Management and the Creative Destruction Lab.

Director of Geriatrics, Sinai Health System and the University Health Network in Toronto, Professor of Medicine at the University of Toronto and the Director of Health Policy Research at Toronto Metropolitan University’s National Institute on Ageing A Rhodes Scholar, Samir is a highly regarded clinician and international expert in the care of older adults. In 2021, he was appointed to serve as a member of the Government of Canada’s National Seniors Council in 2021, and also recently led the development of Canada’s new National LongTerm Care Services Standard.

Professor David R. Beatty C.M., O.B.E., F.ICD, CFA The David & Sharon Johnston Center for Corporate Governance Innovation Professor of Strategy, Rotman School of Management, University of Toronto Professor David R. Beatty has served on 39 different public Boards of Directors in Canada, America, Mexico, Australia and the UK and been chairman of 9 publicly traded companies. He was a key figure in founding the Canadian Coalition for Good Governance in 2002, representing 50 institutional investors. David also held a leadership role as the President of Weston Foods for a decade and was the CEO of Old Canada Investment Corporation Limited. He is known for his contributions to education, including creating and teaching the Canadian Directors' Education Program. He has received honors including the Order of Canada in 2013, the only Canadian to be cited for "contributions to Corporate Governance", the Queen's Jubilee medal in 2012, a Lifetime Achievement Award by the International Corporate Governance Network (with $77 trillion in AUMs) in 2018 and he was made an Officer of the Most Excellent Order of the British Empire by HRH Queen Elizabeth II at Buckingham Palace in 1994.

Ajay K. Agrawal

The Board of Governors’ Recognition of Achievement Award is an honourary award apart from the Canada Awards for Excellence.

From time-to-time, and not necessarily on an annual basis, the Excellence Canada Board of Governors recognizes individuals who have made a significant contribution to Canadian society.

Geoffrey Taber Chair in Entrepreneurship and Innovation, Rotman School of Management, University of Toronto and NBER Ajay is an economist and professor at the University of Toronto’s Rotman School of Management.

He is a research associate at the National Bureau of Economic Research, an academic advisory council member at the Center on Regulation and Markets, an advisory board member at Carnegie Mellon University’s Block Center for Technology and Society and a faculty affiliate at the Vector Institute for Artificial Intelligence. Ajay conducts research on the economics of innovation and serves on the editorial board of the scholarly journal Management Science. He is coauthor of two best-selling books on the economics of artificial intelligence: “Prediction Machines” and “Power & Prediction,” both published by Harvard Business Review Press. Ajay is the founder of the Creative Destruction Lab, a not-for-profit program that has helped startup graduates generate over $28 billion in equity value. He is also co-founder of NEXT Canada, a not-for-profit program focused on the development of young founders. Ajay is a co-founder of Sanctuary, an AI/robotics company that has a mission to create the world’s first human-like intelligence in general purpose robots. He was appointed a Member of the Order of Canada in 2022.

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SPE AK E R S (Listed in order of appearance) Erin Davis, Radio Host and Bestselling Author Our MC today had the honour of waking up Torontonians for 30 years as host of the morning show on 98.1 CHFI and was recently into the Canadian Music and Broadcast Industry Hall of Fame. Erin now resides in Victoria, BC where she hosts the CREA podcast Real Time, a podcast for seniors’ residences called Elder Wisdom and her dream project: Drift with Erin Davis, sleep stories on Apple and Frequency. Erin loves to emcee and to share her keynote message of hope after tragedy, based on her Globe & Mail bestselling memoir Mourning Has Broken: Love, Loss and Reclaiming Joy (HarperCollins Canada). Erin is delighted to be sharing in this event celebrating Excellence in all its forms.

Shirlee Sharkey, Board Director and Advisor, Former President & CEO, SE Health Shirlee Sharkey is recognized as one of Canada’s notable experts on home care. As the long-time CEO of SE Health, a unique notfor-profit social enterprise, she has dedicated her career to empowering people, championing compassion, and advancing social innovation. In May 2022, Shirlee stepped down from SE Health following 30 years of breakthrough leadership. Shirlee’s commitment to corporate governance and public service is evident in her leadership and involvement today on many boards, including University Health Network, Toronto Ontario; Chair Michener Institute of Education; The Centre for Aging + Brain Health Innovation (CABHI); Chair Excellence Canada and BAYADA Home Health Care, Pennsauken Township New Jersey. Shirlee shares her passion and expertise as a thought leader, speaker, author, and mentor. Shirlee has won many awards, including the Diamond Jubilee Medal from Queen Elizabeth II. In 2017, she was presented with an honorary Doctor of Laws degree from Ontario Tech University.

Dr. Lance Secretan, Global Entrepreneur, Author, Philanthropist Dr. Lance Secretan is a spiritual thought leader and the world’s top authority on creating inspiring lives and organizations whose bestselling books, inspirational talks, and life-changing retreats have touched the hearts and minds of hundreds of thousands of people worldwide. He is a riveting speaker, trailblazing teacher, mentor, advisor and coach (ranked 4th. in the world) He is the author of 24 books about inspiration, corporate culture and leadership as well as a personal memoir, A Love Story. Lance is acknowledged globally as one of our most insightful and original leadership teachers. A former CEO of a Fortune 100 company, university professor, award-winning columnist, author and outdoor athlete, he has received numerous teaching, writing and humanitarian awards, including the International Caring Award. He is Chairman of the Pay it Forward Foundation.

Kate Davis, Speaker, Comedienne and Writer Now, a twelve-time nominee at the Canadian Comedy Awards for Best Female Standup and the prestigious Phil Hartman Award.

Kate is also the star of her own hour-long comedy special on CTV and the Comedy Network, “Comedy Now.” Kate Headlines across the country and has performed at the Winnipeg Comedy Festival, The Hubcap Comedy Festival, The Kitchener-Waterloo Comedy Festival and LOL. Kate has also shared the stage with Lewis Black and Seth Meyers and is a favorite at corporate events. Kate’s corporate career has allowed her the opportunity to host events for the former President, Bill Clinton, Barbara Walters and many others. You might have heard Kate on CBC Radio “The Debaters” as well as Sirius XM radio.

Linda Nazareth, Future of Work Expert, Future Trends, Economist and Author As a newspaper columnist and an author, she knows how to frame things in ways that both educate and entertain, and as the Senior Fellow for Economics and Population Change think-tank at the Macdonald Laurier Institute, she knows what she is talking about. She is also the host of Work and the Future, a new podcast that explores trends around the labour force and the workplace. Linda’s career has taken some non-traditional turns for someone in her field. Her first jobs was as a government economist where she specialized in labour market planning, which was followed by a stint at a major financial institution where she spent years as a Senior Economist. Wanting to change things up while she could, she lobbied to have a job created for her on Business News Network BNN, and during her time at BNN, Linda started writing books and giving keynote presentations, and eventually left daily broadcasting to give those passions her full-time attention.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 13

SPE AK E R S (Con’t...)

Jeffrey Moat, CEO, Pallium Canada Jeffrey joined Pallium Canada as Chief Executive Officer in 2017 where he brings 30 years of experience in creating organizational excellence, compelling social change programs and increasing consumer engagement within the not-for-profit, private sector and NGO industries. Previous to this, Jeff joined the Mental Health Commission of Canada where he established Partners for Mental Health, the country’s first non-profit organization dedicated to accelerating a social movement to transform the way people think about mental health, and act towards people living with a mental health problem or illness. Jeff also enjoyed an eight-year tenure as National Director of Marketing for Canadian Blood Services. He spent the first half of his career in the financial services as Assistant Vice President for Citibank Canada and Bank One International and later Vice President of Marketing for Alterna Bank.

Mary Deacon C.M. , Chair, Bell Let’s Talk Mary Deacon is Chair of Bell Let’s Talk, a national mental health initiative that supports improved access to care, workplace best practices, research, and anti-stigma programs. Mary’s long and successful career in the philanthropic sector includes almost a decade as the inaugural President of the Centre for Addiction and Mental Health Foundation – supporting Canada’s largest mental health hospital. A passionate advocate in the mental health community, Mary is respected and known for bringing people and ideas together to create positive change. A graduate of the University of Guelph, Mary has received honourary doctorates from her alma mater, Wilfrid Laurier University and Dalhousie University for her pivotal leadership role in Canadian mental health and philanthropy. She is a Member of the Board of Governors of the Stratford Festival. Mary received the Queen Elizabeth ll Diamond Jubilee Medal in 2012 and in 2019 was appointed to the Order of Canada.

Allan Ebedes, President & CEO, Excellence Canada Allan has an MBA degree from the University of Toronto and is a CA/CPA. He also earned an LLM degree at the UofT Faculty of Law. He is a Certified Director with the Institute of Corporate Directors (ICD.D). In his business career, Allan was a partner in a furniture and appliance chain, which grew significantly and was subsequently sold to The Brick. In 1979 Allan started the Toronto School of Business, a career college. Under the holding company, International Business Schools, the school grew to become the largest private career college in Canada, with 50 locations coast-to-coast. In 2005, Allan was appointed President & CEO of the National Quality Institute (NQI), now Excellence Canada.

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get to know the recipients 2023 CANADA AWARDS FOR EXCELLENCE RECIPIENTS

faites connaissance avec les lauréats RÉCIPIENDAIRES DES PRIX RÉCIPIENDAIRES CANADA POUR L’EXCELLENCE DES PRIX CANADA POUR 2023L’EXCELLENCE 2016

The Canada Awards for Excellence is the nation’s pre-eminent recognition of organizational excellence award. The program involves meeting and exceeding rigourous Standards and Requirements, demonstration of continuous improvement, measurement of progress, and verification by an external team of volunteers from Excellence Canada.

T H E AWA R D I S T H E S TA N D A R D O F E X C E L L E N C E .

T H E S E AWA R DS A R E P R E S E N T E D A N N U A L LY. To receive the Award, an organization must demonstrate outstanding performance in the appropriate award category including Excellence, Innovation and Wellness®, Organizational Excellence®, Healthy Workplace® and Mental Health at Work®.

The recipients are role models of excellence in the areas of leadership, governance, strategy, planning, customer experience, employee engagement, innovation and wellness. The organizations come from the private, public and not-forprofit sectors, from coast to coast. Each has a unique story to tell of their excellence journey, but one thing that they all have in common is a focus on continuous improvement and the pursuit of excellence.

Embarking on an excellence journey takes time and effort. To support organizations on their journey, Excellence Canada offers comprehensive products, tools, and services to help at every stage of the journey - and valuable connections to a network of organizations that have achieved the standards or are en route to achieving them.

Years of planning, hard work and dedication go into achieving and sustaining the high levels of performance that merit these awards. Please join with us as we celebrate these achievements.

Here’s to Canadian excellence and the 2023 Award recipients….Congratulations!

For more information, visit www.excellence.ca/awards

Les Prix Canada pour l’excellence sont les plus hautes distinctions remises au Canada pour l’excellence organisationnelle. Il s’agit d’un programme qui prévoit que les organisations en quête d’excellence doivent atteindre et dépasser des normes et des exigences rigoureuses, et se soumettre à des évaluations des progrès accomplis et à des vérifications de la part d’une équipe externe d’Excellence Canada.

LE PRIX EST LA NORME DE L’ E X C E L L E N C E . L E S P R I X SONT REMIS CHAQUE ANNÉE. Les prix sont attribués à des organisations qui ont démontré un rendement exceptionnel dans l’une des catégories suivantes : Excellence, innovation et mieuxêtre, Excellence Organisationnelle, Milieu de travail sain et Santé mentale au travail.

Les récipiendaires sont des modèles d’excellence dans les domaines du leadership, de la gouvernance, de la stratégie, de la planification, de l’expérience client, de l’engagement des employés, de l’innovation et du mieux-être. Il s’agit d’organisations des secteurs public, privé et sans but lucratif d’un océan à l’autre. Le vécu de chacune d’entre elles est unique, mais elles ont tous une chose en commun – elles sont axées sur l’amélioration continue et sur la poursuite de l’excellence.

La quête de l’excellence exige temps et effort. Pour appuyer les organisations dans cette aventure, le programme d’Excellence Canada offre une gamme complète de produits, d’outils et de services à toutes les étapes. Il offre aussi des liens précieux avec un réseau d’organisations qui ont atteint les normes requises ou qui sont en voie de le faire.

L’atteinte et le maintien des niveaux élevés de rendement qui mènent à l’obtention de ces Prix nécessitent des années de planification, de travail acharné et de dévouement. Veuillez vous joindre à nous pour célébrer ces réussites.

Nous saluons l’excellence canadienne ainsi que les récipiendaires des Prix 2023…

Félicitations!

Pour de plus amples renseignements, visitez www.excellence.ca/awards

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 17

CANADA AWARDS FOR EXCELLENCE

AWA R D

PREVIOUS AWARDS

2023 AWA R D R E C I P I E N TS

(Category, Level)

(Category, Level)

ACROSS BOUNDARIES: AN ETHNORACIAL MENTAL HEALTH CENTRE

Mental Health at Work® — Silver

Mental Health at Work ® — Bronze 2019

Mental Health & Social Services www.acrossboundaries.ca TORONTO, ONTARIO Employees: 40

BEAUFORT DELTA DIVISIONAL EDUCATION COUNCIL

Organizational Excellence® — Silver

Education www.beaufortdeltadec.ca INUVIK, NORTHWEST TERRITORIES Employees: 328

GARANTIE DE CONSTRUCTION RÉSIDENTIELLE (GCR)

Excellence, Innovation and Wellness® — Silver

GREENFIELD GLOBAL QUEBEC INC.

Excellence, Innovation and Wellness® — Silver

Mandatory guarantee for new residential buildings www.garantiegcr.com MONTRÉAL, QUÉBEC Employees: 85

Renewable Energy www.greenfield.com/fr/ VARENNES, QUEBEC Employees: 60

LEEDS, GRENVILLE AND LANARK DISTRICT HEALTH UNIT

Mental Health at Work® — Gold

Health Care www.healthunit.org BROCKVILLE, ONTARIO Employees: 170

LOGISTIK UNICORP INC. Uniform Program Management Service www.logistikunicorp.com SAINT-JEAN-SUR-RICHELIEU, QUÉBEC Employees: 2300+ worldwide

PEEL REGIONAL POLICE

Excellence, Innovation and Wellness® — Silver

Healthy Workplace® — Silver

Policing www.peelpolice.ca MISSISSAUGA,ONTARIO Employees: 3,300+

EXCELLENCE MADE POSSIBLE. | 18

Quality and Healthy Workplace® Gold 2014, Silver 2013; Excellence, Innovation and Wellness® - Platinum 2018

CANADA AWARDS FOR EXCELLENCE

AWA R D

PREVIOUS AWARDS

2023 AWA R D R E C I P I E N TS

(Category, Level)

(Category, Level)

QUEBEC METALLURGY CENTER

Excellence, Innovation and Wellness® — Silver

RICOH CANADA INC.

Healthy Workplace® — Gold

Quality - Order of Excellence 2013, Gold 2007; Healthy Workplace® Going for Silver 2021

SE HEALTH

Organizational Excellence® — Order of Excellence

Excellence, Innovation and Wellness® - Order of Excellence 2019, 2015, 2012; Mental Health at Work® - Bronze 2012; Project Certificate of Merit 2012; Quality & Healthy Workplace ® - Gold 2010, Bronze 2008

STUDENTS AND ENROLMENT, CARLETON UNIVERSITY

Organizational Excellence® —Gold

Excellence, Innovation and Wellness® - Bronze 2019

Metallurgy and metal processing www.cmqtr.qc.ca TROIS-RIVIÈRES, QUÉBEC Employees: 49

IT/Consulting www.ricoh.ca MISSISSAUGA, ONTARIO Employees: 1,610

Healthcare (Home and Community Care) www.sehc.com MARKHAM, ONTARIO Employees: 8,000

Education carleton.ca/studentsupport OTTAWA, ONTARIO Employees: 407

For more information, visit www.excellence.ca/awards

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 19

Aseefa Sarang Executive Director Directrice générale

“These past years have been tough for us all, but they’ve also unveiled our strength. Across Boundaries being awarded with Silver CAE Certification in Mental Health at Work®, is a symbol of our unwavering commitment to safety and wellbeing. I believe it stands as a testament to our team’s dedication and resilience in the face of adversity.

We’re deeply honored by this recognition, and together, we’ll press forward, aiming for the Gold!

”

Across Boundaries: An Ethnoracial Mental Health Centre Across Boundaries, a not-for-profit organization established in 1995, has been dedicated to a mission of providing high quality person and family centered mental health and addiction care for racialized communities, from an anti-racism, resisting anti-Black racism, and anti-oppression framework. Operating primarily in the Greater Toronto Area (GTA), they specialize in serving Black and other racialized communities, including newcomers, immigrants, and refugees. Over their 28-year journey, Across Boundaries has built a strong reputation as a leader, for its commitment to equitable care, rooted in a holistic approach to well-being.

The organization’s dedication to optimizing physical health, promoting positive psychological well-being, and nurturing social connections within the workforce underscores their mission to create an inclusive, respectful, and wellnessfocused workplace for all their staff in the most sustainable way possible.

« Ces dernières années n’ont été faciles pour personne, mais elles ont aussi permis de révéler notre force.

La remise à Across Boundaries de la certification Argent du PCE en santé mentale au travail symbolise notre engagement indéfectible envers la sécurité et le bien-être.

Je crois que c’est un témoignage du dévouement de notre équipe et de sa résilience face à l’adversité.

Cette reconnaissance nous touche profondément et nous encourage à viser l’Or ensemble! »

Across Boundaries: An Ethnoracial Mental Health Centre Across Boundaries est une organisation sans but lucratif créée en 1995 dont la mission est d’offrir des soins de qualité supérieure à des particuliers et des familles de collectivités racisées en matière de santé mentale et de dépendance dans un cadre d’antiracisme, d’opposition au racisme anti-Noirs et d’antioppression. Œuvrant essentiellement dans le Grand Toronto, l’organisation se spécialise dans le service aux minorités noires et autres collectivités racisées, y compris les nouveaux arrivants, les immigrants et réfugiés. Tout au long de son cheminement de 28 ans, Across Boundaries s’est taillé une solide réputation de chef de file pour son engagement à prodiguer des soins équitables, qui prend sa source dans une approche holistique au bien-être.

La façon dont l’organisation s’implique dans l’optimisation de la santé physique, la promotion d’un bien-être psychologique positif et l’entretien de relations sociales au travail réaffirme sa mission de créer un milieu de travail inclusif, respectueux et de mieux-être pour tout son personnel le plus durablement possible.

Annual picnic.

EXCELLENCE MADE POSSIBLE. | 20

Beaufort Delta Divisional Education Council In 2022, BDDEC partnered with Excellence Canada to improve its services to the eight communities it serves in the Beaufort Delta region of the NWT. Our coach, Catherine Neville, conducted interviews with employees, parents/guardians and stakeholders. BDDEC senior leadership promoted the Excellence Canada initiative circulating a letter and text messaging parents/guardians.

Further engagement with BDDEC senior leadership, former superintendent and a graduate student was hosted to ensure a wide variety of feedback was generated, which helped us identify areas of growth for BDDEC. Major changes included the BDDEC Risk Assessment Plan, a new draft EDI policy and this written submission for an Excellence Canada verification. The development of the BDDEC strategic plan also took into consideration feedback from stakeholders.

Under the advisement of Excellence Canada and the feedback provided by community engagement, BDDEC continues to grow and learn as an organization. BDDEC now has a long-term vision for the district which can be found online at: https:// schools.bd-dec.ca/vision27/

Beaufort Delta Divisional Education Council En 2022 BDDEC en partenariat avec Excellence Canada a amélioré ses services à huit communautés que le conseil dessert dans la région de Beaufort Delta des Territoires du Nord-Ouest. Notre conseillère, Catherine Neville, a mené des entrevues auprès des employés, parents/gardiens et d’autres parties intéressées. Les cadres supérieurs de BDDEC ont fait la promotion de l’initiative d’Excellence Canada en faisant circuler une lettre et en envoyant des messages textes aux parents/gardiens.

Un engagement supplémentaire avec les cadres supérieurs de BDDEC a été organisé, ainsi qu’avec l’ancien surintendant et un étudiant diplômé afin d’obtenir le plus de commentaires et d’observations possibles qui nous ont aidé à repérer d’autres secteurs de croissance pour BDDEC. Le plan d’évaluation des risques de BDDEC, une nouvelle ébauche de politique EED et cette présentation écrite pour une vérification d’Excellence Canada faisaient partie des principaux changements. Les commentaires et observations des parties intéressées ont aussi été pris en considération dans l’élaboration du plan stratégique de BDDEC. En suivant les conseils d’Excellence Canada et en prenant en compte les commentaires et observations de la communauté, BDDEC continue de se développer et d’apprendre en tant qu’organisation. BDDEC a maintenant une vision à long terme pour le district que l’on peut consulter en ligne à https://schools. bd-dec.ca/vision27/

On the Land Programming.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 21

Devin Roberts Superintendent of Education Surintendant de l’éducation

“We look forward to making

more improvements in the coming months and years to ensure the students of the Beaufort Delta region of the NWT have the best education possible. We are grateful for the community members, staff and students that make our organization possible. It truly takes a village to raise a child, so we all must continue to work together towards our shared vision of the future.

”

« Nous avons hâte de faire d’autres améliorations dans les mois et années à venir pour que les étudiants de la région de Beaufort Delta des Territoires du Nord-Ouest reçoivent la meilleure éducation possible. Nous sommes reconnaissants aux membres de la communauté, au personnel et aux étudiants qui donnent sa raison d’être à notre organisation. Ça prend vraiment un village pour élever un enfant, alors nous devons tous continuer de collaborer ensemble et tendre vers notre vision partagée de l’avenir. »

Daniel Laplante President and CEO Président-directeur général

“On behalf of GCR, I am incredibly

proud to be accepting this prize.

It is a testament to how hard GCR has worked since its founding to provide quality service to consumers, contractors and its clients. We have always made it a priority to put in place thorough processes that ensure results. In fact, this has been key to our success. I would also like to congratulate all of GCR’s employees, without whom we never would have received this award.

”

Garantie de construction résidentielle (GCR) Garantie de construction résidentielle (GCR) is a neutral and independent non-profit organization. Its mandate is to administer the guarantee plan for new residential buildings in Quebec, and its mission is to protect buyers of new homes in Quebec. Nearly 80,000 people are currently guaranteed by GCR. GCR also works to improve the quality of residential construction by focusing on site inspections and the prevention of construction defects. Since 2023, GCR has inspected every new home subject to the mandatory guarantee plan. The GCR approach gets results—instances of non-compliance have gone down by 54% over the past five years. GCR is still a young organization, but it has already received two awards at the Prix performance Québec, one in 2018 and one in 2022.

Garantie de construction résidentielle (GCR) Garantie de construction résidentielle (GCR) est un organisme à but non lucratif (OBNL), neutre et indépendant, qui a pour mandat d’administrer le plan de garantie des bâtiments résidentiels neufs pour l’ensemble du territoire québécois. Sa mission consiste à protéger les acheteurs d’une habitation neuve au Québec. Ce sont près de 80 000 habitations qui sont présentement garanties par GCR. De plus, GCR agit concrètement pour l’amélioration de la qualité de la construction résidentielle en privilégiant une approche basée sur la prévention des défauts de construction et les inspections en chantier.

Depuis 2023, GCR inspecte chaque nouvelle habitation neuve assujettie au plan de garantie obligatoire. L’approche de GCR donne des résultats alors que les non-conformités ont diminué de 54 % au cours des cinq dernières années. Malgré sa jeune histoire, GCR a reçu deux distinctions lors des Prix performance Québec, en 2018 et 2022.

« Au nom de GCR, je suis très fier de recevoir ce prix, qui témoigne des efforts mis en place par GCR depuis ses débuts afin d’offrir un service de qualité à ses clientèles, les consommateurs et les entrepreneurs. L’implantation de processus rigoureux pour nous assurer de l’efficacité de nos actions a toujours été au cœur de nos priorités et nous savons que c’est la clé pour réussir.

Je tiens à féliciter tous les employés de GCR, sans qui l’obtention d’un tel prix aurait été impossible. »

GCR inspectors travel across Quebec and visit residential building sites to improve the quality of construction in Quebec.

EXCELLENCE MADE POSSIBLE. | 22

Greenfield Global Quebec Inc. Since 1989, Greenfield Global has been a leading global supplier of high-purity alcohols, specialty solvents, custom solutions, and fuel ethanol to businesses worldwide, serving diverse markets including renewable fuels, beverages, life sciences, food, and industrials. With 5 distilleries, 5 blending facilities, and 9 warehouses, Greenfield efficiently fulfills 35,000+ orders across 50+ countries.

They operate a major anaerobic digestion facility, converting 120,000 MT of organics annually into renewable natural gas.

Greenfield’s low-carbon intensity ethanol aids decarbonization efforts, and their team innovates sustainable fuels like green hydrogen, methanol, aviation fuel, and renewable natural gas. Headquartered in Toronto, this family-owned company has consistently earned “Canada’s Best Managed Companies” Platinum-level recognition since 2015.

Greenfield Global Quebec inc.

Depuis 1989, Greenfield Global est l’un des principaux fournisseurs mondiaux d’alcools de haute pureté, de solvants spécialisés, de solutions sur mesure et d’éthanol carburant pour les entreprises du monde entier, desservant divers marchés, notamment les carburants renouvelables, les boissons, les sciences de la vie, l’alimentation et les produits industriels. Avec 5 distilleries, 5 installations de mélange et 9 entrepôts, Greenfield exécute efficacement plus de 35 000 commandes dans plus de 50 pays. Elle exploite une importante installation de digestion anaérobique, qui convertit chaque année 120 000 tonnes de matières organiques en gaz naturel renouvelable. L’éthanol à faible teneur en intensité carbone de Greenfield contribue aux efforts de décarbonisation, et son équipe innove en matière de carburants durables tels que l’hydrogène vert, le méthanol, le carburant d’aviation et le gaz naturel renouvelable.

Basée à Toronto, cette entreprise familiale a toujours été reconnue au niveau Platine par les sociétés les mieux gérées au Canada depuis 2015.

Jean Roberge Executive Vice President and Chief Executive Officer Vice-président exécutif et chef de la direction

“We are very proud to have received

the CAE, Silver level in the Excellence, Innovation and Wellness category. As Canada’s largest fuel ethanol producer, this achievement illustrates our commitment not only to maintaining our leadership position in the industry, but also to improving our performance and results. This recognition also reinforces our commitment to providing outstanding customer service, maintaining industry leadership and striving for excellence in all facets of our business. We are inspired to push innovation even further, setting new benchmarks in our field and beyond.

”

« Nous sommes très fiers d’avoir reçu le Prix Canada pour l’excellence, niveau Argent dans la catégorie Excellence, innovation et mieux-être.

En tant que plus grand producteur d’éthanol-carburant au Canada, cette réalisation illustre notre engagement non seulement à maintenir notre position de leader dans l’industrie, mais aussi à améliorer notre performance et nos résultats. Cette reconnaissance renforce aussi notre engagement à fournir un service à la clientèle exceptionnel, à maintenir notre leadership sectoriel et à rechercher l’excellence dans toutes les facettes de nos activités. Nous sommes inspirés pour pousser l’innovation encore plus loin, en établissant de nouvelles références dans notre domaine et au-delà. »

Varennes

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 23

Linna Li Medical Officer of Health, CEO, OMOH Médecin hygiéniste, chef de la direction, ministère de la Santé de l’Ontario

“Congratulations to everyone at the

Leeds, Grenville and Lanark District Health Unit! This is an important strategic initiative as we continue to recover from the COVID-19 pandemic and focus on the mental health, wellbeing and resiliency of our employees into the future. We have built and enhanced so many things through this work—for example, self-care days, EFAP benefits, employee education, and the Neighbour-at-Work program.

I’m looking forward to the next steps we’ll be taking together.

”

Leeds, Grenville and Lanark District Health Unit The Leeds, Grenville and Lanark District Health Unit is a small, primarily rural, local public health agency located in eastern Ontario, responsible for the delivery of public health services to the community. The COVID-19 pandemic significantly impacted the well-being and resilience of employees, who reported high levels of stress, trauma, and burnout. A mental health at work journey was initiated as part of the pandemic recovery planning process, in order to provide immediate supports for employees and put a strategic foundation in place to build upon for the future. Management and employee champions worked together to complete a situational assessment, MH@W logic model and plan, regular information emails, and advocate to management for enhanced workplace training and supports.

In the spring of 2023, the Health Unit was rewarded for its efforts by receiving Gold Level in Mental Health at Work.

Le Bureau de santé du district de Leeds, Grenville et Lanark Le Bureau de santé du district de Leeds, Grenville et Lanark est un petit organisme de santé publique local, essentiellement rural, situé dans l’est de l’Ontario, chargé d’offrir des services de santé publique à la communauté. La pandémie de COVID-19 a eu un grand impact sur le bien-être et la résilience des employés qui ont signalé souffrir de niveaux élevés de stress, de traumatisme et d’épuisement professionnel. Un cheminement vers la santé mentale au travail a été entrepris dans le cadre du processus de planification de reprise après la pandémie afin de procurer aux employés un soutien immédiat et de mettre en place une base stratégique sur laquelle s’appuyer pour l’avenir.

Les membres de la direction et les employés champions ont travaillé ensemble pour effectuer une évaluation de la situation, réaliser un modèle et un plan logiques MH@W, envoyer des courriels d’information réguliers et intervenir auprès de la direction afin d’obtenir une meilleure formation et de meilleurs soutiens dans le lieu de travail. Au printemps 2023 le Bureau de santé a vu ses efforts récompensés en se hissant au niveau Or de la santé mentale au travail.

« Les félicitations sont de rigueur pour tous les membres du Bureau de santé du district de Leeds, Grenville et Lanark! C’est là une importante initiative stratégique tandis que nous poursuivons notre reprise après la pandémie de COVID-19 et que nous nous concentrons sur la santé mentale, le bien-être et la résilience de nos employés à l’avenir. Par ce travail nous avons accompli et amélioré tellement de choses – par exemple, les journées d’autosoins, les avantages du PAEF, l’information aux employés et le programme Voisin au travail. J’ai hâte aux prochaines étapes que nous entreprendrons ensemble. » Spending time in nature nurtures mental health and wellbeing - staff participated in a tree identification session during Staff Day.

EXCELLENCE MADE POSSIBLE. | 24

Logistik Unicorp Inc. Founded in 1993 by Louis Bibeau after a career in the Canadian diplomatic corps, company that creates revolutionary, customized uniform programs. From product design to management practices, through secured warehousing and personalized transactional websites, our turnkey solutions tackle the challenges of complex organizations. The founder’s visionary concept, now widely adopted around the world, has made Logistik a world leader in the uniform and personal equipment field. This pursuit of excellence has fueled and continues to fuel the greatest ambitions. Logistik and its international subsidiaries dress more than 600,000 individuals, helping some 300,000 of them perform their functions in Canada, ensuring them of a professional and well-kept appearance, in comfort and in security.

Logistik Unicorp inc.

Fondée en 1993 par Louis Bibeau, après une carrière au sein du corps diplomatique canadien, Logistik Unicorp est une entreprise créant des programmes d’uniformes révolutionnaires et personnalisés. De la conception de produits aux pratiques de gestion, en passant par l’entreposage sécurisé et les sites Web transactionnels personnalisés, nos solutions de gestion intégrée de programme d’uniformes relèvent les défis d’organisations complexes. Ce concept visionnaire imaginé par son fondateur, désormais largement adopté partout dans le monde et a fait de Logistik un chef de file mondial du domaine de l’uniformes et de l’équipement personnel. Cette quête de l’excellence a nourri et continue de nourrir les plus grandes ambitions. Logistik et ses filiales internationales habillent plus de 600 000 individus, dont quelques 300 000 personnes dans l’exercice de leurs fonctions au Canada, leur assurant une apparence soignée et professionnelle, en tout confort et en sécurité.

Design department at Logistik.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 25

Louis Bibeau President and CEO Président et chef de la direction

“For Logistik, the key to our suc-

cess has always been to reject the status quo. In terms of business ambitions, we not only believe in achieving our goals, but aspiring to greater heights. There will always be new ways to reinvent ourselves and to propel our companies to new horizons of excellence.

”

« Pour Logistik, la clé du succès a toujours été de refuser le statu quo.

Dans nos ambitions d’affaires, nous ne nous contentons pas de réussir, nous aspirons à viser plus haut. Il existera toujours de nouvelles façons de se réinventer et de propulser nos entreprises à de plus hauts sommets d’excellence. »

Chief Nishan Duraiappah Chef Nishan Duraiappah

“On behalf of Peel Regional Police,

I am honoured to accept the Canada Awards for Excellence: Silver Healthy Workplace Award. We will continue to invest in the well-being and foster a respectful, inclusive and equitable workplace for all our members; and ensure we can continue to be the best service for our community.

”

« C’est pour moi un honneur d’accepter au nom de la Police régionale de Peel le prix Argent de la catégorie Milieu de travail sain du Prix Canada pour l’Excellence.

Nous continuerons d’investir dans le bien-être et de favoriser un milieu de travail respectueux, inclusif et équitable pour tous nos membres et de voir à continuer d’offrir le meilleur service qu’il soit à notre communauté. »

Peel Regional Police Peel Regional Police (PRP) is the third largest municipal police service in Canada and serves over 1.5 million residents in Brampton and Mississauga, Ontario, one of the most diverse regions in Canada with over 65 languages spoken.

PRP is modernizing policing through transformative change and implementing Community Safety and Well-being (CSWB) as the guiding principle. PRP has invested in partnerships and initiatives that provide upstream services and resources to reduce the likelihood of victimization or criminality.

CSWB has been the framework PRP has operationalized in every function and unit across the organization, including internally. PRP recognizes that to be the best for their community, they must invest in their members’ well-being. Over the past 16 years, fostering a healthy workplace has been prioritized by introducing programs and initiatives, including the Wellness and Fitness units, the Expect Respect Program, eight culturally responsive Internal Support Networks, the Employee Recognition and Culture Committee, and much more.

Peel Regional Police La police régionale de Peel (PRP) est le troisième service de police par ordre d’importance au Canada, desservant plus de 1,5 million de résidents à Brampton and Mississauga, Ontario, une des régions les plus diversifiées au Canada où l’on parle plus de 65 langues.

PRP modernise les services de police en procédant à des changements transformatifs et en mettant en application le principe directeur sur la sécurité et le bien-être de la communauté (SBEC). La PRP a investi dans des partenariats et des initiatives qui offrent des services et ressources en amont afin de réduire la possibilité de victimisation et de criminalité. Pour y arriver la PRP a mis en place la SBEC comme cadre de travail dans chaque fonction et unité de toute l’organisation, y compris à l’interne. La PRP reconnaît que, pour servir au mieux sa communauté, elle doit investir dans le bien-être de ses membres. Depuis plus de 16 ans, priorité a été donnée à promouvoir un milieu de travail sain en introduisant des programmes et des initiatives, dont les unités de mieux-être et de bonne forme physique, le programme Expect Respect (s’attendre au respect), huit réseaux de soutien interne adaptés à la culture, le comité de reconnaissance des employés et de la culture et bien plus encore.

PRP Big Shave - Cops for Cancer.

EXCELLENCE MADE POSSIBLE. | 26

Quebec Metallurgy Center Leader in applied research, the Quebec Metallurgy Center brings together a team of 49 employees to support the competitiveness of businesses, in a collaborative approach. Its expertise follows recent technological advances in metallurgy and sustainable metal transformation (ISO 9001 and 17025 environment) to offer concrete solutions to industrial problems as well as specialized training for workers, including non-destructive testing. Each year, the CMQ serves more than 200 manufacturing companies, 70% of which are SMEs. It offers research infrastructure on an area of approximately 60,000 square feet, worth nearly $40M.

Centre de métallurgie du Québec Chef de file en recherche appliquée, le Centre de métallurgie du Québec réunit une équipe de 49 personnes pour soutenir la compétitivité des entreprises, dans une approche collaborative. Son expertise suit les récentes avancées technologiques en métallurgie et en transformation métallique durable pour offrir des solutions concrètes à des problématiques industrielles ainsi que des formations spécialisées aux travailleurs, dont celles en essais non destructifs. Le CMQ dessert à chaque année plus de 200 entreprises manufacturières, dont 70 % sont des PME. Il offre des infrastructures de recherche sur une superficie d’environ 60 000 pieds carrés, d’une valeur de près de 40M$.

Nicolas Giguère Deputy Manager and Research Director Directeur adjoint et à la recherche

“Mr. Marin and I are proud of the

whole team. With audacity and hard work, the CMQ shines and becomes a key player in the development of Canada’s metallurgical industry and metal processing. Our centre is a success story to which everyone has contributed in their own way, over the years, months and weeks, starting with “choosing the CMQ” to achieve oneself.

”

« M. Marin et moi sommes fiers de toute l’équipe. Avec audace et travail, le CMQ rayonne et devient un incontournable dans le développement de l’industrie métallurgique et de la transformation métallique du Canada.

Notre centre est une histoire de succès à laquelle tous ont contribué à leur façon, au fil des ans, des mois et des semaines, en commençant par le fait de « choisir le CMQ » pour se réaliser. »

Group photo of 2022.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 27

Mike Fast President and CEO Président et chef de la direction

“We are immensely proud to have

achieved Healthy Workplace Goldlevel certification from Excellence Canada. A healthy and supportive workplace is the cornerstone of success. Having worked diligently to create a Culture of Excellence, this achievement is a testament to the hard work and dedication of our entire team, who consistently go above and beyond to ensure Ricoh is not just a Healthy Workplace, but a supportive community where each individual can flourish and unlock their full potential.

Ricoh Canada Inc. Ricoh’s Healthy Workplaces journey formally began over five years ago when we consolidated the essential elements of a Healthy Workplace into what is called the RCares program. RCares is a holistic approach to ensuring a good physical work environment, a commitment to supporting others through Corporate Social Responsibility programs, and a strong focus on good mental health, healthy lifestyles, and a positive workplace culture. It is not a single element that makes Ricoh a healthy workplace but the balanced approach that makes working at Ricoh fulfilling and meaningful. With Ricoh’s strong commitment to continuous improvement as we strive for excellence, the RCares program is at the heart of who we are as an organization.

Ricoh Canada inc.

Le cheminement de Ricoh vers un milieu de travail sain a officiellement débuté il y a plus de cinq ans quand nous avons consolidé les éléments essentiels d’un tel milieu de travail dans le programme que nous avons appelé RCares (Ricoh se soucie). Il s’agit d’une approche holistique visant à créer un bon environnement physique de travail, un engagement à soutenir les autres par des programmes de responsabilité sociale d’entreprise, en insistant tout particulièrement sur une bonne santé mentale, des styles de vie sains et une culture positive du lieu de travail. Ce n’est pas un seul élément qui fait de Ricoh un lieu de travail sain, mais une approche équilibrée qui rend le travail à Ricoh valorisant. Ricoh a un sens poussé de l’amélioration continue, tendant vers l’excellence, le programme RCares est au cœur de ce que nous sommes en tant qu’organisation.

”

« Nous éprouvons une immense fierté d’avoir atteint le niveau Or de certification d’Excellence Canada. Sans un lieu de travail sain et solidaire il ne peut y avoir de réussite. Pour créer une culture d’excellence nous n’avons ménagé aucun effort et cette réalisation témoigne de ces efforts et du dévouement de notre équipe tout entière qui se surpasse constamment afin que Ricoh ne soit pas simplement un lieu de travail sain, mais qu’il soit aussi solidaire avec la communauté où chaque personne peut prospérer et réaliser son plein potentiel. »

Roundtable meetings keep us connected.

EXCELLENCE MADE POSSIBLE. | 28

SE Health SE Health is proud to be a leading not-forprofit, social enterprise that provides health care solutions, innovation, and education in communities across Canada. With 115 years of experience leading with excellence and a powerful vision for the future, SE Health is making tangible contributions to health care, and is delighted to be able to share this with our staff, clients, partners, and the community. Becoming a recipient of the Order of Excellence Award validates SE Health’s commitment to making an impact and inspiring others living their purpose of bringing hope and happiness to people everywhere.

SE Santé SE Santé est fière d’être une entreprise sociale sans but lucratif de premier plan qui offre des solutions en matière de soins de santé, d’innovation et d’éducation dans les collectivités partout au Canada. L’expérience acquise depuis 115 ans l’a conduit à l’excellence et l’ont doté d’une puissante vision de l’avenir permettant ainsi à SE Santé de contribuer de manière tangible aux soins de santé, que l’entreprise est ravie de partager avec son personnel, ses clients, ses partenaires et la communauté. Se voir ainsi décerner l’Ordre d’excellence Canada confirme l’engagement pris par SE Santé de faire un impact et inspirer d’autres à vivre leur objectif d’apporter espoir et bonheur à tous.

John Yip President and CEO Président et chef de la direction

“I am incredibly proud of the

mark we are making in homes and in communities across Canada.

Without our passionate team of 8,000+ employees who take pride in the work they do, it would not be possible to be awarded for organizational excellence. It is because of our extraordinary people who live our purpose of bringing hope and happiness every day that I can share our positive contributions with the world. We’re excited for the journey ahead.

”

« Je suis extrêmement fier de la marque que nous laissons dans les foyers et les collectivités partout au Canada. Sans notre équipe de plus de 8 000 employés passionnés et fiers du travail qu’ils font, il ne nous aurait pas été possible de mériter cette récompense pour l’excellence organisationnelle. C’est grâce à ces gens d’exception qui incarnent l’espoir et le bonheur que nous apportons chaque jour que je peux partager nos contributions positives avec le monde. Nous sommes enthousiasmés par l’idée du cheminement qui nous attend. »

Senior Leadership Team visits with staff in Wetaskawin Alberta.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 29

Suzanne Blanchard Vice President (Students and Enrolment) , Viceprésidente (Étudiants et inscription)

“We are deeply honoured to be re-

ceiving the CAE Gold certification in Organization Excellence. This award highlights the culmination of hard work and dedication within the Students and Enrolment Division by all staff as we continue to work collaboratively with students, faculty, staff and external community partners to empower our students to achieve their academic, personal and professional potential.

”

Students and Enrolment, Carleton University Carleton University is a dynamic research and teaching institution with a tradition of anticipating and leading change. The Students and Enrolment Division is made up of 31 units consisting of over 400+ professional staff with a broad reach across all aspects of the student experience. The Division is proud to be a Canadian leader in the delivery of support services that are personalized, varied and effective.

The Student and Enrolment Division has embedded Service Excellence as a core value in its strategic plan and is reflected in the work they do every day to support academic and staff colleagues and students. The Division’s excellence journey provides the opportunity for continuous improvement to support students in achieving their academic, personal and professional potential.

Carleton University – Étudiants et inscription L’université Carleton est un établissement de recherche et d’enseignement dynamique qui a pour tradition d’anticiper le changement et de le mener à bien. La Division des étudiants et de l’inscription compte 31 unités qui regroupent plus de 400 professionnels et couvrent tous les aspects de l’expérience étudiante. La Division est fière d’être un chef de file canadien dans les services de soutien qui sont à la fois personnalisés, variés et efficaces.

La Division des étudiants et de l’inscription a fait de l’excellence du service une de ses valeurs fondamentales intégrée dans son plan stratégique et qui se retrouve dans le travail qu’elle fait chaque jour pour soutenir ses collègues universitaires et membres du personnel. L’excellent cheminement de la Division donne l’occasion d’améliorer continuellement le soutien offert aux étudiants afin qu’ils puissent réaliser leur potentiel académique, personnel et professionnel.

« C’est un grand honneur pour nous de recevoir la certification Or du PEC dans la catégorie Excellence organisationnelle. Ce prix vient couronner le beau travail de tout le personnel de la Division des étudiants et de l’inscription et son dévouement en collaboration avec les étudiants, le corps professoral et les partenaires externes dans la communauté pour donner à nos étudiants les moyens de réaliser leur potentiel académique, personnel et professionnel. »

Staff in the Students and Enrolment division lead and participate in the annual Ask Me Campaign – an annual campaign designed to heighten the sense of community at Carleton and help contribute to making all students feel part of a caring community.

PERFORMANCE EXCELLENCE SUMMIT AND CANADA AWARDS FOR EXCELLENCE | 30

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