Resident Questionnaire

Please tick the box that best applies

Scoring Matrix: 12 - 30 31 - 50 51 - 65

Rank each survey and then create a percentage for each colour based on number of surveys returned

Professionals Questionnaire

Please tick the box that best applies

Scoring Matrix: 12 - 29 30 - 49 50 - 60

Rank each survey and then create a percentage for each colour based on number of surveys returned

Family and Friends Questionnaire

Please tick the box which best applies to you

Scoring Matrix: 13 - 30 31 - 50 51 - 65

Rank each survey and then create a percentage for each colour based on number of surveys returned

Findings of the survey:

Each survey has been scored individually and allocated a priority for action planning using a traffic light system.

This score will reflect the overall total for each individual questionnaire.

Any individual questions ticked ‘Sometimes, Rarely or Never’ would score a 3 or more and have been highlighted to address in the summary tables below.

These questions may not indicate a higher score overall but these are still important for us to address.

The scoring matrix has been included on the questionnaire examples provided on pages 5, 6 and 7.

All surveys have been returned to Deputy Manager to review any feedback and additional comments made.

The results:

100%

100%

Any individual questions answered ‘sometimes, rarely or never’ have been listed below. These surveys will be given to the Deputy Manager/ Manager to address

Residents I am able to have my say on decisions about changes to the environment where I live (x1)

Professionals

Family & friends Ivy lodge involve me in decisions regarding my relative (1) Ivy lodge maintain regular communication with me (1) Ivy Lodge give me sufficient information about the services they offer (1)

What do we do well? (Quotes from comments section of surveys)

Residents:

“Staff are marvellous, they look after me like their son”

“Ivy lodge is a happy place and has lots of choice”

“Staff are amazing, I can be independent but also have my needs cared for”.

Professionals:

“Always welcoming and friendly atmosphere in Ivy lodge where the residents are happy and well cared for”.

“Ivy lodge is a very welcoming, caring home, the whole staff team are approachable and friendly. Moving to ivy lodge has been a very positive experience for a customer that I supported recently, the family involved are confident that their relative is happy and safe living at ivy lodge”

Family and friends:

“Ivy lodge is a lovely well run care home, thank you all so much for welcoming my mum and making her so much happier. She is really enjoying the company, activities, food and help where needed, it is much appreciated”

“From my first visit to ivy lodge with my 93 year old mum looking for a suitable home, we fell in love with everyone and everything. It gives a constant feeling of coming home. After visiting several care homes for my mum it was clear only ivy lodge for her .To sum it up Ivy Lodge = Welcoming, friendliness, understanding, caring, dedication, loving, genuine, not only all the staff but also the ever present owners. Angels in disguise 5 * rating”

“Fantastic place, excellent staff. So happy my dad has a great place to live, he’s so happy there”

“Although my mother has been in ivy lodge less than two months I already feel she is part of the family. She has made new friends and been welcomed by everyone .She has joined in with activities that have stimulated and entertained her and I have seen a huge improvement in her wellbeing. Thank you to everyone”

Conclusion

We are satisfied with a 64% completion rate overall and like last year are slightly concerned that we only around received 40% of the questionnaires sent to family and friends. Some surveys were sent to more than 1 member of the same family and it was left to the main contact to complete nearly 50% of our current residents were represented by a member of their family or a friend returning the survey.

No questionnaire scored in the amber zone and as such there is no action plan (Appendix A) that is actually required. However, one resident and one family member raised concerns that warranted follow up action and a quality assurance action plan has been completed and attached to the relevant residents file

Overall we feel the results are very encouraging and we can take heart from the very positive comments made by all the 3 groups.