Getting To Know Your Agent

6ECHO LIVING

Carol Wong

‘Getting to know your agent’ is a segment we are launching to give you some insight into who we are (not only as your property managers!). In this edition, we interview Carol Wong, our Senior Property

Manager, someone you may have already chatted to over the phone or met at a recent open home!

A hard-working and loyal professional, Carol has a positive attitude, loves helping her clients and is a great asset to our team!

How long have you been working for EchoRealty?

I have worked with Evolve Housing for over 11 years and joined the EchoRealty team in 2014. During my time with Evolve (Community Housing Provider and parent company of EchoRealty), I served as a Housing manager, specialising in Supported (traditional) Housing.

This role focused on assisting youth, families in crisis and women fleeing domestic violence. This role taught me many lessons in compassion and relationship management.

In 2014, I moved into my Property Management role at EchoRealty and subsequently became a Senior Property Manager in late 2021.

What were you doing before you came to EchoRealty? And how many people are in your team now?

I was working in the private sector as a Property Manager and currently work alongside 12 members of the EchoRealty team.

What does a typical day look like for you?

My role is centrally Property Management, with a main focus on landlord facing services. My client groups are mostly local councils and government entities with a mixture of private companies, family trusts and individual owners.

My day to day is focused on generating property and profile reports for local councils and government bodies, attending landlord and strata meetings, and regular property updates for landlords.

I enjoy the marketing and promotion of new projects/ property vacancies while also managing any of our resident maintenance and repair requests.

I assist with leasing, routine inspections and general tenancy management (I love talking to residents!) I also cannot forget about rental arrears recovery as well (not my favourite task, but it has to be done!)

How many properties do you manage and in what areas?

I manage around 350 properties across Sydney, including areas such as Parramatta Local Government area (LGA), Willoughby LGA, Bayside LGA, Properties in the Inner west, Cumberland, Penrith LGA, Sutherland Shire LGA and more!

How many clients do you assist in a day?