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Distributed by mail monthly to the Loudon & Monroe lake and golf front communities including Tellico Village, Kahite, Rarity Bay, Avalon Golf Community, Harbour Place, Tellico Harbor and Foothills Pointe. Volume 21, No. 8, Section A
FREE
August 2021
Delivering Extraordinary Results One Home at a Time
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ertaPro Painters of East Tennessee, a complaint free member of the Better Business Bureau in 2020, has been delivering extraordinary results to area homes and businesses for nearly 2 decades. Because painting is one of the fastest and most cost-effective ways to update and protect your home’s interior and exterior surfaces, growing numbers of East Tennesseans have come to rely on CertaPro Painters. Offering a worry-free experience from start to finish, locallyowned CertaPro Painters of East Tennessee has earned a reputation for superior customer service and craftsmanship. After visiting CertaPro Painters of East Tennessee offices, one thing became abundantly clear – every CertaPro team member genuinely enjoys their chosen careers. Each member embraces the contribution they make in the total customer service experience. From the first customer contact through the “Pride Walk” at the completion of every project, each member is confident in the knowledge that the CertaPro Painters team delivered results designed to exceed your expectations. East Tennessee’s Mountain Views recently spoke with CertaPro Painters president, Devin Taylor and associates to discover just what makes them rise above the competition to deliver superior customer experiences. Here’s a portion of those interviews: ETMV: What does CertaPro Painters offer that other painting contractors might not? Devin: We focus on our level of service and the experience our customers receive. There are many painters out there, but few are as easy to do business with as CertaPro. We want to make our customers’ experience easy and worry-free. We do that by implementing proven and time-tested processes for everything we do. This allows us to provide a consistent experience from project to project. Andy Barton, Director of Residential Operations, along with Matt Riley,
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CertaPro SERVICES: » Interior and Exterior Painting and Staining » Kitchen Cabinet Painting » Drywall Repair
» Carpentry Repair
» Deck Construction » Re-Screen Porches
» Wallpaper Removal
» Re-texturing Drywall and Ceilings The team at CertaPro Painters of East Tennessee is excited to be the most trusted and referred house painters in the entire Knoxville area. They are committed to delivering experience and customer care at every stage of your residential or commercial painting project.
Director of Residential Sales, and Melissa Smith, Scheduling Coordinator, offered their insights on this important issue. Andy: I think it’s the overall attention to each job, regardless of how large or small it is. We say that we paint lives, not houses, and we work very hard to deliver on that promise to each and every homeowner we have the privilege to work with. We put great emphasis on remembering that we are working on or in the largest investment most people will ever make - their homes. It’s not just caring about the paint we apply; it’s valuing the emotions and memories our clients associate with their homes. Matt: It’s definitely our genuine concern for our customers’ needs. I really try to take the time to listen to customers, not just be an order taker, and present solutions that fit within their desired outcomes and budget. Melissa: I interact with all of our Job Site Supervisors on a daily basis. These incredible team members take tremendous pride in their workmanship - many of them have been with us for years. We offer a consistency of character that not all businesses can provide today. ETMV: What are some of the biggest benefits that CertaPro customers are likely
to experience? Devin: The certainty of a job well done. At CertaPro, we have processes in place to ensure things go smoothly, and if for any reason we hit a bump in the road, we have management teams in place to address any issue that might arise. Carl Lemmon, CertaPro’s Residential Service Manager, and Kimble Manuel and Jacob Thurber, two of the Residential Sales Associates, added: Carl: Quality and service. Our painters and carpenters take extreme pride and ownership in their work. Our management team is always available to answer all of your questions and to guide you in your decisions. You will never be left guessing about costs, what’s going on with your project, or when it will be completed. Kimble: As a reliable, trustworthy contractor, we know it is nerve-racking inviting people into your home, but you can trust CertaPro from beginning to end to get the job done right. We have been locally owned for 18 years and make sure that your project goes according to the agreed upon plan. Jacob: We are also proud of the fact that CertaPro is the most referred company in Knoxville, and that speaks a lot to what
» Stripping/Refinishing Wood
HHHHH we are providing our customers! Because we deliver exceptional experiences, people want to tell their family, friends, and co-workers. With multiple levels of management on each project, we fulfill our promises, and I think that means a lot to the East Tennessee community. ETMV: What do you enjoy most about working at CertaPro? Carl: I have an awesome team to support me in my role and really enjoy helping our customers to transform one of the most personal things in their life to something they have always wanted or dreamed of. It is a great feeling to be a part of that transformation and to bring joy and happiness to someone through painting. Matt: I love working with people. I get to meet 3-4 new families each day, learning about their lifestyles, work and what makes them go. Being able to help them accomplish a project, care-free, in their busy lives, just keeps me motivated daily. Andy: This job is great because of the people. I have the opportunity to meet and get to know several hundred people each year. It is incredibly rewarding when we deliver on the promises made to every Continued on page 2A ...
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