Fire Damage Billable leads meet these quality standards:
9 9 9 9 9 9 !
Homeowner or authorized decision-maker Looking for service on residential property Within the territory specified Has an interest in the agreed-upon service category Service is for fire damage, smoke damage, soot damage, or puffbacks Cigarette smoke calls may be returned Missed calls are billable and not disputable
Non-billable lead criteria:
✘ All reviews/disputes must be submitted within 7 days of receipt ✘ Duplicate calls are not billable if received within 14 days of each other ✘ Complete loss of the home, content cleaning (furniture, clothing, etc.) ✘ Board-ups unless an appointment is scheduled (charge is $100) Thanks for being a valued partner! *Examples are intended as a guideline only and may not represent all billable or non-billable situations.