Emergency Services - Fire, Water, Mold
Billable leads meet these quality standards: 9
Homeowner or authorized decision-maker
9 Looking for service on residential property
9 Within the territory specified
9 Has an interest in the agreed-upon service category
9 Service is for emergency or non-emergency calls
9 Service is for insured or non-insured projects
9
Advising customer to contact another provider (contractor, plumber, etc.) or to contact insurance first will result in call being billable
! Missed calls are billable and not disputable Non-billable lead criteria: ✘ All reviews/disputes must be submitted within 7 days of receipt ✘ Duplicate calls are not billable if received within 14 days of each other ✘ Complete loss of the home, content cleaning (furniture, clothing, etc.) ✘ Board-ups unless an appointment is scheduled (charge is $100) ✘ Water damage in a vehicle, RV, or front/back yard that hasn’t affected the property
*Examples are intended as a guideline only and may not represent all billable or non-billable situations.