Palletforce

Everyone in EV Cargo Palletforce is crucial to our success, they operate a network of over 120 transport companies who deliver to every UK postcode every day. That network ensures small consignments of palletised freight gets distributed overnight across the UK using a very clever operating model which not only reduces cost but is one of the most sustainable in the UK.

Mark Tapper CHIEF OPERATING OFFICER

With the after effects of Brexit, rising fuel prices and driver shortages, 2022 was a challenging year for the UK road transport industry. However, those challenges also provided opportunities for Palletforce to renew its focus on member support, enhancing performance at our SuperHub and ensuring we all delivered customer excellence.

Taking swift and decisive action, we successfully implemented a number of people, operational and tech improvements across the business, investing in the future to ensure we had the platform to deliver sector-leading service and an unrivalled customer experience. That also saw us deliver a range of sales, commercial and marketing support sessions to our members through a range of regional workshops and 1-2-1 sessions, alongside reorganising many of our delivery postcodes to ensure they were more aligned with the resource in the network.

The changes drove improvements in delivery performance and allowed Palletforce to continue to provide the best range of express freight distribution services in every UK postcode.