EV Cargo EVOLVE 2023

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EVOLVE

CELEBRATING A YEAR OF COLLABORATIVE SUCCESS & INDIVIDUAL ACHIEVEMENT

LEADING THE WAY

Executive board looks back on 2022

PUTTING PEOPLE FIRST

MISSION, VISION & VALUES The principles guiding our business

How EV Cargo focuses on all colleagues

The changing face of EV Cargo g 2022

rin How we’ve evolved and grown du

evolve:2023 2023ISSUE issue

o g r a C V E to e m o lc We

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Heath Zarin

As Founder, Chairman and Chief Executive of EV Cargo, I am delighted to welcome you to the second edition of Evolve, EV Cargo’s annual yearbook reviewing the collective achievements of our people, teams and business functions during 2022.

EV Cargo is an incredible business, we have 3,000 colleagues operating from 80 offices across 25 countries, but we are all one team focusing on doing well by doing good.

Our success is based on the collective talents and efforts of our people and we are deeply passionate about providing customer excellence by delivering mission critical supply chain services which help to power the global economy.

We have seen significant growth

for the business in the past year.

We have welcomed new colleagues from Fast Forward Freight and Air Express Cargo, and continued our expansion across Asia with significant investment in infrastructure and the appointment of key talent to help deliver our strategic growth plans.

With many opportunities available to us, I believe 2023 has the potential to be the best year yet for our business.

Once again, thank you for your hard work and the positive contribution you make to EV Cargo.

HEATH

While the EV Cargo class of 2022 has achieved so much together, we have continued to build a robust platform for long-term growth and organise our business for success.

CONTENTS Welcome to EV Cargo

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Mission, Vision & Values Our Year in Numbers

4 6

Our People Senior Leadership Team Strategy Operations Solutions & Downton Palletforce Global Forwarding Technology Finance Legal Sustainability Human Resources Marketing IT

8 8 10 14 15 16 17 18 20 21 25 29 33 36

Spotlight China & SE Asia Europe UK

40 42 43

Touring the Business Simon Pearson

44

Delivering Better Employee Engagement Performance Communications Wellbeing Charities Sponsorships

46 48 49 50 51 52 54

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s e lu a V & n io is V , n io Miss

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Our mission, vision and values – and our clear sense of purpose – underpin the way we operate and the way we serve our customers every day.

Mission We manage supply chains for the world’s leading brands.

This is the everyday focus of our people in serving and creating value for our customers, powered by a relentless focus on operational excellence and deep domain knowledge. In addition to moving freight and managing physical logistics operations we manage the information flow and the processes of those supply chains on behalf of our customers.

Vision We will transform logistics into a technology industry.

This is what we want to achieve in the future, a shift in how the logistics industry thinks about itself and is perceived by its customers and investors, by driving digital transformation of the sector. This is our longterm vision that we will continue to invest in and deliver to ensure we are in the best position to develop and deploy transformational technology to power our operating model and customer proposition.

Values Our fundamental values of growth, innovation and sustainability lead all aspects of our business.

Growth We put the success of our customers’ business at the heart of everything we do.

Innovation We embed technology in all that we do to make ourselves easy to work with and easy to work for.

Sustainability We work hard to minimise the environmental impact of our own and our customer’s global operations.

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Our Year in Numbers

608

42

New joiners in 2022

Internal promotions in 2022

2,184

1,843.87

30

1,800

Colleagues in EV People at the end of 2022

Women in senior roles

Hours training received since recording in EV People in October 2022

Colleagues signed up to My Rewards

EV People timeline UK Fast Forward Freight, Asia (Hong Kong, China, Singapore) and Europe to be added by the end of 2023.

7

302

111

Hours of community work and volunteering

Participants take part in our around the world Christmas video

9

39,996

2

53

Number of Ask Heath briefings held in 2022

Number of acquisitions in 2022 – Fast Forward Freight and Air Express Cargo

Followers on LinkedIn, Facebook, Twitter and YouTube

Individuals who got involved in the IWD #BreakTheBias film globally

Annual report & Sustainability report In 2022, we produced our first Annual and Sustainability reports.

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Our People

Heath Zarin EV Cargo CEO

Simon Pearson Chief Strategy Officer

Mark Davis General Counsel

Dean Hughes Executive Vice President IT

Dave Holland EVP Marketing & Communications

Virginia Alzina Chief Sustainability Officer

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The highly experienced executive team that leads our global business on a day-to-day basis is supported by a deep bench of over 120 senior managers worldwide.

Chia Min Tan Global Chief Financial Officer

Paul Coutts Global Chief Operating Officer

Andy Humpherson Chief Executive Officer Solutions

Steve Williams Chief Operating Officer Global Forwarding

Mark Tapper Chief Operating Officer Palletforce

Duncan Grewcock Chief Executive Officer Technology evolve: 2023 issue

Strategy The strategy team is responsible for developing our long-term strategic plans, including setting our five-year financial targets, evaluating new markets to enter and products and services to offer, analysing competitors and developing our capability and capacity.

We are also responsible for overseeing strategy execution. We work with divisional and functional leadership teams to ensure we hit our longterm targets. Additionally, we have responsibility for M&A. We find and evaluate acquisition targets to expand our capability and coverage, then manage the deal transaction process, and write the integration plan.

Simon Pearson

CHIEF STRATEGY OFFICER

During the last 12 months EV Cargo continued to make solid progress on executing it’s strategy.

We completed four acquisitions. Fast Forward Freight, Air Cargo Express and Allport Netherlands have substantially increased our footprint in Europe and taken us into many exciting new industry verticals.

Dobbs Logistics in the UK strengthened our Palletforce LTL road freight network in the south east, giving us deeper coverage to better serve our members and customers. We continued the expansion of our platform in Asia. We now have four offices in China, firmly establishing our footprint in the world’s second largest logistics market. In Southeast Asia we have opened or are about to open our own offices in Cambodia, Malaysia, Thailand and Vietnam, as well as expanding our capability in Singapore. EV Cargo people and systems door to door to better serve our customers.

We made significant strides forward with digitalising EV Cargo, introducing technology that improves our customer experience, simplifies our work, enables managers to make better decisions and generates revenue through innovation. Finally we made good progress on our decarbonisation road map to help us to meet our commitment to be scope 1 and 2 carbon neutral by 2030.

Personally, it was great to start travelling again and to have the opportunity to meet so many people, from Southampton to Shanghai and 30+ places in between, to see the work you all do, and to share with you our strategy and your role in delivering it.

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Operations Operations is the engine room of the Company and supplies the power and resources to successfully execute our strategy, in a sustainable way for People and Planet.

Paul Coutts

CHIEF OPERATING OFFICER

The third year of Covid brought yet another phase of challenges to the Logistics Industry and this, combined with macro-economic and geopolitical shifts, meant that we had to adjust and be increasingly agile, in adapting to a shifting order of priorities and supply.

In addition, we are part-way through our own transformation journey to becoming a true global network with entry into new markets, new geographies, and new Industry sectors over the last twelve months.

These new frontiers - together with the organic strength in our existing business operations - created many opportunities for our people last year and will continue to do so, for years to come. Why is this important? Our Industry has changed in many ways in the last few decades - but one thing that has not changed, is that our success will always be dictated by our people. Combining that power with our technology, is the one true differentiator between EVCargo and our competitors.

However, we must not and will not stand still, we must evolve and innovate.

To earn the right to win, we must be great at what we do today - and be even better tomorrow!

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n to n w o D & s n o ti lu o S o rg a C V E With a fleet of 400 trucks and 1,400 trailers, we help keep shops stocked and shelves full as we deliver everything from beer to bricks, washing machines to insulation all across the UK. But, we don’t just deliver freight, our team also operates a network of warehouses across the UK where we store products on behalf of our customers, pick orders and dispatch them to retailers. We have a huge national network of trusted transport partners and that allows us to provide a fully managed transport service– we have a great team that handle all aspects of logistics and distribution so customer know their products are in expert hands.

Andy Humpherson

CHIEF EXECUTIVE OFFICER

The last three years in UK logistics have been crazy: COVID pandemic restrictions, Brexit challenges and, of course, driver shortages.

No sooner did we navigate one crisis, but another presented itself. Resilience has been the key to ensure we get ahead of challenges and drive innovative, and technology-led solutions in our sector.

The scale of our asset base within Downton has created significant hurdles as we have set out to generate profitable operations and remain cost effective in response to market conditions. Changing spending patterns in 2022 and 2023 show us that we need to be more agile. The challenges keep coming but we are fully focused on delivering a division to be proud of within the global reach of EV Cargo.

What can you expect to see from us in 2023?

Technology at the centre of all we do, a rightsized fleet working efficiently and effectively, a strong partner base supporting our customer needs and market leading contract logistics and ecommerce solutions within our well invested warehouse operations.

Developing and supporting my colleagues has always been my passion. Without our people we cannot deliver our dream. Exciting times and opportunities aplenty. Let’s grab all opportunities and bring success through a winning mentality!

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Palletforce Everyone in EV Cargo Palletforce is crucial to our success, they operate a network of over 120 transport companies who deliver to every UK postcode every day. That network ensures small consignments of palletised freight gets distributed overnight across the UK using a very clever operating model which not only reduces cost but is one of the most sustainable in the UK.

Mark Tapper

CHIEF OPERATING OFFICER With the after effects of Brexit, rising fuel prices and driver shortages, 2022 was a challenging year for the UK road transport industry. However, those challenges also provided opportunities for Palletforce to renew its focus on member support, enhancing performance at our SuperHub and ensuring we all delivered customer excellence.

Taking swift and decisive action, we successfully implemented a number of people, operational and tech improvements across the business, investing in the future to ensure we had the platform to deliver sector-leading service and an unrivalled customer experience.

That also saw us deliver a range of sales, commercial and marketing support sessions to our members through a range of regional workshops and 1-2-1 sessions, alongside reorganising many of our delivery postcodes to ensure they were more aligned with the resource in the network.

The changes drove improvements in delivery performance and allowed Palletforce to continue to provide the best range of express freight distribution services in every UK postcode.

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Global Forwarding We undertake international freight transportation, moving goods across global markets by air, sea, road and rail. Operate across 150 different markets with local teams of experts helping ensure goods get transported safely from one country to the next. This is all delivered by a committed and highly experienced team of professionals.

Steve Williams

CHIEF OPERATING OFFICER During 2022 Global Forwarding was focussed on navigating difficult market conditions as the world moved out of pandemic restrictions. We also made our largest ever acquisition with the purchase of Fast Forward Freight and we opened up our regional structures across UK, Europe, Middle East, Africa, South East Asia and Greater China.

Our focus in 2023 is to continue growth across all freight forwarding products. In addition we will continue our global network development, adding a mixture of new countries and expansion within existing countries. In the UK and Europe we will complete the integration of both Fast Forward Freight and Allport Netherlands.

Enhancing our Supply Chain Management into a global proposition across new sectors will be another focus for this year. Ocean Freight services will be modernised to deliver the ambition to handle over a million TEUs per year and we will consolidate global air services towards the end of this year. This will all be underpinned by leveraging current and new technology to fully digitise the freight forwarding process and realise all the optimisation benefits increasing our productivity globally.

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EV Cargo Technology At EV Cargo Technology, we deliver sourcing and supply chain technology solutions for the world’s leading brands. We strive relentlessly to implement our EV Cargo vision of transforming logistics into a technology sector.

Our software is used by over 60 global retailers, 6,000 suppliers, and supports an impressive annual global business volume of over 1.5 million client purchase orders.

Duncan Grewcock

CHIEF EXECUTIVE OFFICER 2022 was a successful year for EV Cargo Technology. We finished the year a good distance ahead of our budgeted profitability target, and at the same time made major advances in developing and launching our proprietary EV Flow and EV Source software products, which are built and hosted using the very latest cloud technology, offering our clients innovation with a modern and intuitive user experience.

2023 will see further investment in these software products, and increased investment in marketing and sales to help us grow our external software revenue. We are excited to grow our technology customer footprint in both Europe and the APAC region through 2023 and beyond, joining the EV Cargo success story. This journey is underpinned by our fantastic team of commercial, product, project, software development and support experts, who I am proud to call colleagues!

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Finance Department Our Finance team plays a vital part in strengthening our governance, structure and controls to support the future growth aspirations of EV Cargo.

Chia Min Tan

CHIEF FINANCIAL OFFICER During 2022 there were a number of important strategic developments within the Global Finance team.

A new group finance function was formed with a financial reporting team led by Sabina Kiladejo and financial planning and analysis teams led by Linda Lui – we also delivered significant financial reporting as part of EV Cargo’s inaugural Annual Report for 2021.

A monthly reporting structure was also developed, including the completion of monthly statutory consolidation since September 2022, to aid the analysis and performance reporting of EV Cargo as a consolidated business.

We also developed the NetSuite convergence plan and set up a dedicated team, led by Mishka McCreedy, to head-up the project and take it forward.

Our team was strengthened with a number of important strategic appointments in key markets, including Robert van Breugel in Europe and the promotion of Deb Wallbanks to Commercial Finance Director for the Express business.

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Legal Department The legal team, which includes property, tax and data protection is focused on supporting the business with strategic growth plans, ensuring risks are managed effectively and all relevant laws and regulations are properly considered.

Mark Davis

GENERAL COUNSEL

During the last 12 months, we assisted with key strategic acquisitions, including Fast Forward Freight, Allport Netherlands and Dobbs Logistics, and oversaw governance reporting across all of EV Cargo.

In the digital age, protecting the intellectual property in the business, including trademarks, is increasingly important and significant progress has been made in registrations across the globe.

In strengthening the team to work alongside all parts of the business, Alexandra Rastin joined as Senior Legal Counsel in May 2022, with Athanasis Piponides transferring from Cyprus in September 2022 as Junior Legal Counsel.

Our management of business critical data and GDPR risks has been supplemented with Laura Davies joining as Data Protection Officer.

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Sustainability Sustainability refers to the practice of a company operating in a way that is economically, socially, and environmentally responsible.

Sustainability is our future, it protects our people, environment and society. The development of sustainable strategies is essential for our business to grow, whist protecting our ecological environment and future generations.

Virginia Alzina, Ph.D

CHIEF SUSTAINABILITY OFFICER

2022 was a dynamic and demanding year for us. We launched our inaugural Sustainability Report, aligning it with the top four most recognized international frameworks and achieving external verification for the entire report, including our carbon footprint.

We achieved a substantial reduction of 29% in our CO2 emissions across all scopes in 2022.

The progress we made within a year is truly remarkable. We devised a Decarbonisation Roadmap that received unanimous approval from senior management, committing to achieve carbon neutrality in Scope 1 and 2 emissions by 2030 and we have incorporated significant sustainability metrics into our performance review process, linking them directly to managerial bonuses.

In 2022, we submitted our 2021 baseline data to the Science Based Targets initiative, a joint venture between CDP, the United Nations Global Compact, the World Resources Institute, and the World Wide Fund for Nature. The initiative’s objective is to help companies set ambitious, scientifically grounded greenhouse gas emission reduction targets.

A significant milestone was our presentation on Decarbonization Actions at COP27 in Egypt.

There, we forged new alliances and learned about emerging technology within the global logistics sector. This marks a significant stride towards our goal of having 30% of our vehicles with zero emissions by 2030 and 100% by 2040. We remain committed to the United Nations Sustainable Development Goals.

As of now, women hold 31% of senior management positions and make up 29% of government bodies within our organization.

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Human Resources Sustainability is our future, it protects our people, environment and society. The development of long-term sustainable strategies are essential for our business to grow, whist protecting our ecological environment and future generations.

Sandy Chan

VICE PRESIDENT ASIA

2022 was a busy year for me, I started EV Cargo partway through the year and spent my time establishing our policies and ways of working within Asia to fit the unique culture in different regions, while forming the Asia People team, which has been a rewarding project.

There has been a huge expansion of the business in Asia in 2022. We have opened four offices in the last six months and three more offices will be opened in May across South East Asia. It has been invigorating to see the talent within our company and I am eager to see our talent excel within EV Cargo. Looking ahead, we will be looking to integrate a central HR system for our colleagues while reviewing our rewards and benefits programme here in Asia.

As well as all of this, we will be working on talent management, diversity and sustainability. We are also excited to start work with local charities, with the vision to make EV Cargo the best it can be for our colleagues, customers and those within the local community.

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Lesley Coles

VICE PRESIDENT UK

2022 was a year of change for the UK people team. We came together under one structure and underwent transformational change, landing EV People across each of our business units, introduced Reward Gateway and started the journey of aligning our people processes to support EV Cargo.

We are on a journey and we have learnt a lot in 2022. We built relationships with our key stakeholders and have an increased level of understanding of how we can support and drive operational excellence for each business unit – which we will continue to do into 2023. We landed our second employee opinion survey and started the journey of increasing two-way feedback via our engagement action plans as we moved into the start of 2023. Delivering Better saw new Champions come onboard and we will evolve our journey further in 2023. We are proud to support such fantastic operational and support teams across our EV Cargo locations. We will look to continuously review our service offer, how we can support our stakeholders, learn about our business and continue to live our values – Growth, Innovation & Sustainability.

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Marketing Department Led by Dave Holland, Executive VP of Marketing and Communications, the team play a crucial role in promoting our brand, our mission and our vision, within the UK, Hong Kong and beyond and is underpinned by various Internal Communications. The Marketing team plays a vital role in the leading of influential and high-value marketing strategies.

Dave Holland

T EXECUTIVE VICE PRESIDEN NS MARKETING & COMMUNICATIO

The Global Marketing team focused on expanding the EV Cargo brand, establishing the one EV Cargo ethos internally, showcasing our ESG strategy and promoting our products and services with some great achievements in terms of our people and our deliverables.

Some personal highlights include launching the Cross Sales programme, the new EV Cargo website, having a central marketing library available to everyone in the business and seeing the EV Cargo brand recognised by leading organisations and aligned to global brands, be it winning awards or through our marketing investments.

We carried out a full rebrand of Fast Forward Freight and Air Express Cargo businesses to EV Cargo, including over 15 offices on top of a rebrand project in the UK and Asia that saw 14 offices receiving full EV Cargo branding.

We produced promotional films and a wide library of film and photography content that can now be used on our website, social media, business development and communications going forward.

In 2023 we have made huge progress on marketing our brand, not only to large global companies but to small and mid-sized business where we see great growth potential.

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Global IT Our IT team ensure the success of the company’s IT systems of which we rely on to manage the flow of goods.

We always looking at ways to ensure we operate to the highest levels of cyber security.

Dean Hughes

EXECUTIVE VICE PRESIDENT IT

& DIGITAL

In 2022 the Global IT Team had a successful year with the migration of systems and infrastructure across our various networks and locations, we are really proud to now have most of our colleagues at EV Cargo now using the same network, telephone systems and email. This is important because it allows colleagues to share and collaborate using a common set of tools so we can work closely regardless of where we are.

Cybersecurity was our main focus in 2022 and that will continue in 2023. We are part way through a cybersecurity certification project which has improved the security of our systems and infrastructure. We would like to thank everyone for their support with implementing these initiatives during 2022.

One of the biggest changes to Global IT in 2022 was our expansion into Hong Kong and we are excited to see the team to grow in Europe and Asia in 2023.

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Spotlight: Asia We made great progress through 2022 with executing our growth strategy in Asia, starting by building the management team who will ultimately lead our expansion in the region through 2023. Key appointments included Barry Ng, Managing Director Greater China, and Justin Bentley, Vice President Southeast Asia, both of whom have moved to quickly assemble high-calibre teams of supply chain professionals to support our expanded operational capability and capacity across the Asia region.

In Southeast Asia, EV Cargo will add its own offices in Singapore, Myanmar, Malaysia, Vietnam, Cambodia and Thailand during 2023.

In China, having already opened our own office in Shenzhen towards the end of 2022, and significantly expanding our existing footprint in Hong Kong, EV Cargo will open further offices in Shanghai, Ningbo, Qingdao and Xiamen in 2023.

China PEK

DLC TSN

North and Central China

South China & Hong Kong

TAO Key Ocean Freight Hub Key Air Freight Hub

SHA

NBO

XMN

CAN, SZX & HKG

Key Ocean & Air Freight Hub

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South East Asia Hanoi

Haiphong

EV Cargo now has established its own offices in Singapore, Myanmar, Malaysia, Vietnam, Cambodia and Thailand.

Manila

Cebu

Yangon Bangkok

Phnom Penh Ho Chi Minh City

Port Klang

Singapore

Jakarta Semarang

EV Cargo office

Surabaya Denpasar

EV Cargo regional hub

Joint venture

Asia capability and capacity Once complete, EV Cargo’s expanded office and depot network across China and South East Asia, featuring air and sea freight offices, CFS warehouses and fulfilment centres, will create a robust platform for our growth in these fast-growing logistics markets. Our investment will enable us to better serve our many thousands of customers who rely on our daily services to and from Asia, with EV Cargo people and systems managing their shipments from door to door. Services will include:

• PO management and supply chain control tower services.

• Origin cargo management, including booking, documentation and customs clearance.

• Buyers consolidation and multi-country consolidation.

• FCL and LCL groupage sea freight services.

• Direct and deferred air freight services.

• Multi-modal sea-air, land-air and intercontinental rail freight services.

• Collection, consolidation and shipment of B2C cross border e-commerce orders.

• Final mile fulfilment and delivery of international brands to consumers across Asia.

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Spotlight: Europe In 2022, we made substantial progress in delivering our strategy to substantially expand our European logistics execution platform by completing two important acquisitions:

Fast Forward Freight • Added more than $170 million of revenue per annum and over 400 supply chain professionals to our global team.

• More than doubled our global air freight volume to over 70,000 tonnes per annum.

• Significantly increased our depth and capability in the Netherlands,

Belgium, France, and Germany, and added new markets in Greece and Switzerland.

• Expanded our industry expertise to include Automotive, Aerospace, Marine Engineering, Pharma and Technology.

Air Express Cargo • Established a footprint in the strategically important Spanish market.

• Added offices in Madrid, Barcelona, Valencia and Zaragoza.

• Enabled the establishment of an air-bridge service between Europe and Latin America.

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Spotlight: UK

• We completed the acquisition of Dobbs Logistics in East Sussex, a high quality local road freight and contract logistics operator that substantially strengthened our Palletforce network coverage in the Southeast.

• We completed the roll out of EV People, our new global HR system, and successfully on-boarded over 2,100 UK employees onto a platform that will help transform the way we look after our people.

• On the property front, we continued to rebrand and refresh many of our sites across the UK, improving the working environment for many of our people, and we sold our old sea freight office unit in Southampton, relocating our team there to a much nicer and more modern waterfront location.

• We made a £3 million investment in a new and upgraded fork lift truck fleet at the Palletforce

SuperHub in Burton-on-Trent ensuring our team have the best tools for the job as they handle over 18,000 pallets a night of members freight.

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Simon’s Selfie Tour GLASGOW

LEEDS RUNCORN

BURTON

ASHBY

GERRARDS CROSS MORETON MAGOR VALANCE SOUTHAMPTON

IPSWICH

BARDON

THATCHAM

HESTON

AMSTERDAM ANTWERP

ROTTERDAM

NETTETAL

BRUSSELS

LIEGE

LE HAVRE PARIS ZURICH

Burton

MADRID

Magor

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Throughout 2022 Simon Pearson visited EV Cargo sites across Europe - and took a selfie at each one. The visits involved Simon updating the team on company performance, to thank them for their hard work and their service to our customers. The visits were also a great opportunity to share with the team EV Cargo’s growth strategy.

al

Nettet

Ipswich

Bardon

els

Bruss

WARSAW Warsaw

FRANKFURT

Liege

Ipswich

Antwe

rp

Heston

ATHENS

Runcorn

Paris

Rotte

rdam

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Delivering Better

What is Delivering Better?

Delivering Better is about investing in our people to better support a sustainable future of growth and success for EV Cargo.

It is about bringing to life our vision, mission and values and looking at what small tasks, actions and behaviours can be completed each day to support the Delivering Better mindset.

Why is Delivering Better needed?

We take pride in listening to feedback from our people and create solutions, promote continuous improvement and to make EV Cargo a better place to work.

We want to ensure that we make your journey with EV Cargo enjoyable and support all colleagues in understanding how they can help us to make EV Cargo a great place to work.

We all have different backgrounds and experiences and have worked in different cultures, by harmonising our differences and collaborating together under one programme we will help support and drive our Delivering Better Vision.

Why do we have Delivering Better champions?

Delivering Better champions are ambassadors to help us shape and drive change across all areas of the business.

They bring to life our values and support with generating ideas and promoting positive, two-way communication.

Supporting line managers, HR and Business units and functional leadership teams to evolve opinions, ideas and collectively Delivering Better – for our people, our planet, our purpose.

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What we achieved in 2022

Launched our annual Employee Engagement Survey & created EV Cargo working groups to support completion rates and action planning.

Supported with the launch of EV People across the UK.

My Rewards platform launched creating recognition opportunities for colleagues doing a great job.

Started to send scheduled recognition for anniversaries & birthdays via My Rewards.

Refreshed and expanded the Delivering Better Champions network globally.

Created warehouse and driver focus groups and forums.

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Employee Engagement

2021 2022

71%

Our EV Cargo employee engagement score was 71% in 2022. This was up from 70% in 2021.

647

With 647 more colleagues having their say this year and a wider representation across the business engagement levels are up!

32%

Driver response rate up from 7% in 2021 to 32% in 2022.

This demonstrates that irrespective of location, our colleagues are engaged with ‘how we do things’

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t n e m p lo e v e D r e re a C & e c n a Perform Our commitment from the survey was to promote better career development opportunities.

We know there is more to do to support all colleagues and this will remain a key focus for us in 2023.

• Our learning platform can now be accessed via EV People and provides a large course catalogue of E-Learning courses for compliance and self-development.

• Aspirational Women’s Leadership Programme was successfully launched completed with 25 participants successfully completing the programme.

• HR Survival skills modules launched to provide our people managers with the tools and confidence within the employment cycle.

• Rising Stars Programme developed launched.

• Resourcing bulletin rebranded to the new internal format and sent out on a weekly basis – providing an update of all vacancies and welcoming new colleagues to EV Cargo.

• All current EV Cargo vacancies are now visible for you to see on our careers page – to enable greater career development opportunities.

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Communications & Business Change You told us that there is no one size that fits all when it comes to communication.

• Recruited an Internal Communications Manager who now is looking to develop a global strategy now reporting into Global Marketing and Communications.

• Introduced internal newsletters EV ZONE & EVOLVE visible online and in printed format.

• We now have a new communication platform via EV People which we are using to communicate with all of our colleagues.

• Enhanced our use of technology to communicate with colleagues, such as the use of QR codes, communication channels and video communications.

• My Rewards launched to the business globally focusing on Reward, Recognition and Communication.

• New corporate communication tools being developed for launch within 2023 such a Viva Engage and centralised TV Screen messaging globally.

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Wellbeing You told us a lot of what we are doing is working well with 66% agreeing we provide a safe working environment for all. In 2022 we:

Held Time to Talk Day, the nation’s biggest mental health conversation.

Mental Health First Aiders established across the business.

Wellbeing help and advice accessibility, launched via Reward Gateway.

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Charity EV Cargo is dedicated to playing a role in all of the communities in which it operates and works. We are proud that we help a range of charities and that our employees give up their time to help good causes.

• Palletforce exceeded its target of raising £10,000 for the

When You Wish Upon a Star charity, which grants the wishes of children living with life-threatening conditions.

• EV Cargo’s Hong Kong team spent a meaningful day

at the Crossroads Foundation site helping to process donations from all around Hong Kong – furniture, electrical equipment, computers and clothing. Some of the donations are made available to more than 90 countries in need via regular international shipments.

• More than £16,000 was raised for charities at Palletforce’s Members General Meeting 2022.

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3,600

Employees volunteered at food charity FareShare in a bid to help hungry families.

The team packed enough produce to make 3,600 meals for local community centres, foodbanks, schools and youth groups.

£3,688

The ACS supply chain management team completed a 10-mile charity walk for the Mark Edwards Foundation, raising £3,688.

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Sponsorships Palletforce has a long-running partnership with Burton Albion Community Trust. It sponsors the football club’s community operations and works with The Brewers in their efforts to improve the health of local people. Palletforce also provides support for Premiership rugby club Gloucester.

• Palletforcre sponsored Brewers in Ghana, which supports a local project which aims to raise money and change lives in Ghana.

• It also sponsored the Brewers 10k run and provided volunteers who helped to marshal on the day.

• Attended the BACT Ladies Ascot Day, which raised £2,000.

• Representatives attended and won the BACT Golf Day, where Palletforce sponsored the Pro Challenge.

• Palletforce provided support for Gloucester rugby kids’ rugby camps, giving water bottles, t-shirts and Christmas hats.

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evcargo.com

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