European Spa magazine Issue 72

THE NO.1 MAGAZINE

FOR SPA AND WELLNESS

Issue 72 | October/November 2019 | www.europeanspamagazine.com

IT’S A FAMILY AFFAIR

A new generation of wellness design at Hotel Plunhof, Italy

FESTIVE RETAILING

How to maximise ‘the most wonderful time of the year’

TURN UP THE HEAT

Our Expert Guide to the best global hydrothermal suppliers

COTTONMILL CALLING The exclusive and revitalised spa at Sopwell House, UK

Introducing the latest addition to the range.

NEW PRO-COLLAGEN ROSE FACIAL OIL

98

%

AGREED THIS LEFT THEIR SKIN LOOKING LUMINOUS.*

97

%

AGREED THIS HELPED TO SOFTEN THE APPEARANCE OF LINES & WRINKLES.*

95

%

AGREED THIS OIL LEFT THEIR SKIN LOOKING YOUNGER.*

Contact ELEMIS to discover more about our new business partnership opportunities.

Tel: +44 (0)207 907 2724 | Email: newbusiness@elemis.com | ELEMIS.COM *INDEPENDENT CLINICAL TRIALS

COMING UP ROSES Indulge your skin and senses with our PRO-COLLAGEN ROSE TRIO.

Thank you for being part of our story Leading the way since 1979, at Natura BissĂŠ the pioneering luxury skincare brand, we are incorporating air purifiers to transform the most exclusive treatment rooms into spaces of true relaxation and tranquility. Our 99.9% pure air boosts the benefits of our rituals to leave skin glowing, healthy and rejuvenated. Enjoy this pioneering experience and feel the

Become a spa partner and discover the difference with Natura BissĂŠ.

Contact us: contactus.int@naturabisse.com

THE REGENERATING POWER OF TIMEXPERT SRNSÂŽ Proven multiplying effect rejuvenates your skin in 7 days* Its new formula includes Glyco 8-Power to multiply the power of absorption x8** Over 50% concentration of active ingredients protect, recover and regenerate the skin, improving its vitality, texture and suppleness. Youthful skin in less time.

Protects by day, repairs by night.

0845 600 0203 | GERMAINE-DE-CAPUCCINI.CO.UK Exclusive professional and retail treatments at authorised spas and salons. *Clinical test under dermatologist control on 20 volunteers aged between 35 and 60, including sensitive skin. **In vitro test on Glyco 8 –Power. Multiplies by 8 the penetration capacity.

CND, SHELLAC and VINYLUX are trademarks of Creative Nail Design, Inc. Š2019 Creative Nail Design, Inc. Nail artist: Shelena Robinson.

Distributed exclusively in the UK and Ireland with Love and Respect by Sweet Squared

Rebellious Ruby

Divine Diamond

Sassy Sapphire

Available in both Shellac™ and Vinylux™

Powerful Hematite

Sassy Sapphire

Lovely Quartz

Rebellious Ruby

NEW PRECIOUS SHADES.

COLOURS

sweetsquared.com 0 3 3 3 0 0 0 70 0 0

Welcome I SS U E 72 | OC TOBER - NOV E M BER 2019

Connecting wellness leaders

A

s the leaves turn to gold and autumn arrives in all is majesty, spas everywhere are preparing for the busy festive season – a time to maximise customer engagement, reward loyalty and achieve vital treatment and retail sales. To help you make the best of every opportunity, our Menu editor Mark Smith brings together a bevvy of beauty leaders to share their tips for boosting festive retail sales (p46).

As always, we bring you all the relevant global news, innovations, investments and thought leadership from the worldwide wellness community. We meet this year’s Global Wellness Summit host and senior vice-president and global head of wellbeing for Hyatt, Mia Kyricos, who discusses her game-changing mission to bring wellbeing to the brands’ guests and teams (p32).

In Asia, we visit one of the world’s great destination spas, the award-winning Kamalaya in Koh Samui, Thailand, where co-founders John and Karina Stewart discuss their life’s work to create a place devoted to helping people achieve their full potential (p76).

Closer to home, this issue celebrates two other outstanding family-run spa projects that celebrate their unique sense of place. In the UK, the much-anticipated Cottonmill spa demonstrates AB Hotel’s commitment to elevate Sopwell House higher into the luxury market (p56). Meanwhile, in Italy’s South Tyrol, our cover star Hotel Plunhof builds on its established Spa Minera offering with the opening of its stunning Acqua Minera poolscape and fitness suite (p36).

Bringing you the inside track on equipment investment for 2020, our Expert Guide to Heat Experiences gathers seven leading suppliers to share innovations and advice for successful hydrothermal design and installation (p98). Elsewhere, our glorious Menu section showcases our selection of the best product and treatment launches (p87). We hope you enjoy this issue and we wish you a very successful autumn season.

Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Sales and brand development Lucy Brialey +44 (0) 115 950 4748 lucy.brialey@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Editorial team Frankie Ward Laura Shallcross info@spapublishing.com

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media: www.europeanspamagazine.com

12

@eurospamag

/europeanspamagazine

eurospamag

The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond.

European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England.

Company No. 6293825

www.europeanspamagazine.com

Contents I SS U E 72 | OC TOBER - NOV E M BER 2019

Business 19 INDUSTRY NEWS

56

The latest industry developments, openings and appointments including the launch of Ensana Health Spa Hotels Group

30 SPA LIFE PREVIEW

What’s in store for delegates at November’s celebration event in Coventry, UK

32 IN CONVERSATION WITH...

MIA KYRICOS, HYATT HOTELS The senior vice-president and global head of wellbeing on creating wellness pathways for colleagues and guests

44 CLEAN, GREEN CAUDALIE

Co-founder, Mathilde Thomas, on the roots and future of its environmentally friendly product formulations

64 STYLED BY GHARIENI

How the company’s founder, Sammy Gharieni, injected a design element into treatment room furniture

32

74

74 VOYA MOVES FORWARD

The seaweed-based skincare brand’s new treatment harnesses the benefits of Gharieni’s MLX Quartz bed

96 THE FUTURE, FROM FOREO

The Swedish company’s Luna Pro Set of devices promises to cost-effectively and mechanically enhance treatments

Wellness 67 WELLNESS

The latest developments include the launch of a comprehensive medical centre at Grayshott Health Spa, UK

122 IN CONVERSATION WITH...

ADAM CHATTERLEY The chair of the UK Spa Association discusses the organisation’s aim to ensure wellness in the spa workplace

14

96

Expert Guide 98 HEAT EXPERIENCES

This issue provides a bumper selection of advice on how to create an effective hydrothermal offering in your spa with input from Barr + Wray, KLAFS, Sommerhuber, Dröm, Dalesauna, Starpool and Aqua Platinum Projects.

The art of running

Running isn’t just physical. It feeds your soul. That’s why RUN ARTIS combines an emotional seamless design with defined ergonomic standards and a unique cushioned surface to always give you the sensation you prefer the most. RUN ARTIS, the art in motion.

Call 01344 300236 or visit www.technogym.com

Contents I SS U E 72 | OC TOBER - NOV E M BER 2019

Spas 36 SPA MINERA & ACQUA MINERA,

76

HOTEL PLUNHOF, ITALY The Volgger family’s Acqua Minera poolscape and fitness suite is a stunning addition to the four-star-superior hotel

56 COTTONMILL SPA

AT SOPWELL HOUSE, UK AB Hotels’ two-tiered membership aims to attract affluent and seasoned travellers to its £14m spa redevelopment

76 KAMALAYA WELLNESS SANCTUARY

AND HOLISTIC SPA, THAILAND A purity of vision by founders John and Karina Stewart has kept wellness at the heart of their unique destination spa

Menu

46

115

46 FESTIVE RETAILING

Experts from leading spa brands offer advice on how to make the most of the season’s retailing opportunities

54 IRENE FORTE SKINCARE

The entrepreneurial wellness director of Rocco Forte Hotels on the inspiration behind her relaunched skincare range

87 MENU

The most innovative new product and treatment launches, including the Peeling Marin collection from pioneering marine cosmeceutical brand Thalgo

Design

115 STYLE

Renew your subscription today...

Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit: www.europeanspamagazine.com/subscribe

email: subscribe@spapublishing.com

Our selection of furnishings and equipment spotlights the work of Lighting Design International at the Radisson Blu Edwardian Manchester, UK

Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110 On the cover: The family-run Hotel Plunhof in Italy’s southern Tyrol has debuted a remarkable addition to its established Spa Minera complex in the shape of the Acqua Minera poolscape and fitness suite

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd

16

PEELING MARIN 96%*

New skin effect after the 1st treatment

Available at VILLA THALGO - Paris TrocadĂŠro and in 12,000 Spas, Thalassotherapy and Beauty Centres worldwide.

For more information, please contact us: E: enquiry@thalgo.co.uk T: +44 (0)207 512 0872 www.thalgo.com

Let the sea empower your beauty *Clinical study under dermatological supervision conducted on 23 volunteers divided into 3 groups according to age and severity of the skin concerns, carrying out 1 to 3 Peeling Marin Treatments according to the THALGO COSMETIC protocol. Self-assessment by the volunteers, immediately after the 1st Treatment (by 23 volunteers).

THE JOY OF BEAUTY

Discover the new Sublime Skin with clean formulas, specifically designed to correct hyperpigmentation, prevent sun spots and photo-aging. Clinically proven to benefit skin tone and brightness thanks to the exclusive Tri-White Complex and SPF protection.

Commit to excellence. Become our partner.

Call +39 0521 965611 or send an email to infocz@comfortzone.it www.comfortzone.it

News

GLOBAL DEVELOPMENTS

APPOINTMENTS

INVESTMENT

EVENTS

EDITED BY SARAH TODD

Ensana launch creates major European health spa portfolio Newly founded Ensana Health Spa Hotels group boasts a growing collection of 26 prestigious and specialised nature-inspired spas EUROPE: A new spa hotel group called Ensana Health Spa Hotels has been created to promote some of Europe’s most prestigious properties.

Derived from the Latin words for ‘health and healing’, the Ensana group comprises 26 properties across the Czech Republic, Hungary, Romania and Slovakia, which were formerly part of the Danubius Hotels Group.

Between them, members of the new Ensana portfolio boast hundreds of naturally occurring and healing resources, including mineral spring waters, thermal waters, healing mud and peat.

Every property has been included thanks to its speciality of combining the healing power of local natural resources with expert medical knowledge.

The range of facilities Ensana has partnered with is deliberately broad in order to offer hotels that suit a variety of budgets. These include Nove Lazne in the Czech Republic’s famous Marianske Lazne spa town, which features beautiful baths that date back to 1896.

www.europeanspamagazine.com

Placing a significant focus on supporting its guests to improve their daily health and fitness routines, the group’s Active Life concept will provide a comprehensive blend of fitness and rejuvenation activities.

Ensana’s proprietary Bio Balance programme, developed by group spa director, Sven Huckenback, uses a combination of massage, acupuncture and physical training to improve posture, relieve stiff joints and ease muscular tension.

Chairman of Ensana Health Spa Hotels,

“We are custodians of some of Europe’s most historic natural resources, and we’re harnessing them in increasingly innovative ways.”

Mark Hennebry Chairman, Ensana

Mark Hennebry, said: “Our highly experienced brand has been founded on decades of knowledge, which people can trust with their most precious commodity– their health.

“We are custodians of some of Europe’s most powerful and historic natural resources, and we’re harnessing them in new and increasingly innovative ways to enhance the health of our guests.”

The Ensana group has already claimed to have become Europe’s largest health spa operator and while its properties are currently located across central and eastern Europe, next year it will launch its first health spa hotel in the UK at Buxton Crescent in Derbyshire, following a multi-million pound redevelopment project.

Moving forward, Ensana’s wider business strategy will focus upon a continued expansion of its portfolio across the continent, through a combination of asset acquisition and management agreements for third-party owners. www.ensanahotels.com

19

Business News & industry developments

Studio Apostoli designs expansive Neró Spa in Padua ITALY: A comprehensive new spa offering has opened in the heart of the Veneto region at the family run Terme Preistoriche resort in Montegrotto Terme, Padua. The Neró Spa covers 1,400sqm and combines innovative thermal therapies with Ayurveda and advanced spa treatments.

Alberto Apostoli Designed by Studio Apostoli with consultant Alessandra Trevisan to offer guests ‘a new experience of wellness’, the spa was created on the ‘Noble’ floor of the existing building, which overlooks the centuries-old Colli Euganei Regional Park. Spa guests can enjoy views from the panoramic thermal pools which draw upon Terme Euganee, one of the largest thermal basins in Europe.

“Neró Spa has been a great opportunity to express new wellness concepts,” said Alberto Apostoli. “I found an extraordinary understanding with my client and the result has been exceptional.”

The spa’s wellness centre comprises five treatment rooms; two face treatment stations and three Ayurveda rooms as well as a private spa space. An extensive treatment menu of thermal, mud and body therapies utilise the properties of salsobromoiodic waters and the D.O.C Mature Natural Mud of the Abano and Montegrotto Terme thermal basin.

Italian brand Migliori Erbe Italiane has supplied the products, as well as creating the spa’s private label, called ‘Neró Spa – Beauty Experience’.

Spa facilities include a gym eaffiliated to CrossFit, which has been equipped by Technogym and KingsBox; two outdoor thermal pools and two indoor covered pools equipped with 56 whirlpools and six circular waterfalls. Supplied by Sanae, heat experiences include a glazed Finnish sauna, a hammam and a cylindrical salt cabin.

A large, contoured water basin provides the

aesthetic focal point of the spa, outlined around its perimeter by an LED immersion lighting system from iGuzzini. Other standout facilities include a Kneipp path; a temazcal, which features cedar wood seats; and a kotatsu, inspired by Japanese cultural tradition, which comprises a circular bench and a central table, where guests can enjoy herbal teas and infusions whilst keeping their legs in the low central basin. www.termepreistoriche.it | www.studioapostoli.com

Elemis celebrates 25th anniversary of Champneys partnership UK: In celebration of 25 years of business with Champneys Health Resorts, Elemis has created a collection of its best-selling Pro-Collagen products, which will be available exclusively at Champneys Health Spas.

Speaking about the enduring partnership, Champneys spa director Laura Tatlow said: “We are delighted to be celebrating a very successful 25-year partnership with Elemis. The brand’s commitment to natural ingredients and scientific innovation have always been in line with our own philosophy at Champneys and their spa treatments and products continue to be hugely popular with spa guests of all ages.”

Elemis sales director Harrison Gregory added: “We’re so proud to be celebrating this extraordinary milestone with such a fantastic partner. From the beginning, we knew our brands had great synergy as both value quality and integrity and this has continued throughout our long partnership.”

In other news, Elemis co-founder and UK managing director Oriele Frank has been given a CEW Achiever Award in recognition of ‘outstanding achievements in her career and contribution to the beauty industry’. www.elemis.com

20

www.europeanspamagazine.com

Business News & industry developments

Nimue brings focused skincare treatments to Malmaison Spas

Thalgo flagship at Harvey Nichols

UK: Marine skincare specialist Thalgo has opened a flagship London location within Beyond Medispa at Harvey Nichols Knightsbridge.

Offering a range of face and body treatments as well as retail products, Thalgo’s new site has been launched in partnership with medical and aesthetic brand Beyond Medispa, which was established in 2006 and currently has outlets at Harvey Nichols stores in London, Liverpool and Edinburgh.

Marian Harvey, managing director of Thalgo Group UK, said she believes the new partnership is a perfect fit. “We’re thrilled to be partnering with Beyond Medispa,” she explained. “For us, it represents an important opportunity in terms of our UK portfolio to be in a central London location, one that is not only luxurious and highly prestigious but which provides the perfect environment to showcase the Thalgo brand.” www.thalgo.co.uk

UK: Derma-cosmeceutical brand Nimue Skin Technology has launched at two Malmaison Spa locations. Distributed in the UK and Republic of Ireland

by Sweet Squared, the high-performance brand specialises in a range of advanced skincare treatments and products that can be tailored to each spa client’s individual needs.

The two Malmaison Spas in Newcastle and Birmingham will now feature key Nimue treatments including the Active Rejuvenation Peel, which combats sun damage, and the Thermal Detox Peel, a ‘flash facial’ that aims to deliver instant hydration.

Malmaison spa manager Luci Raybould commented: “We have been looking to add a results-focused skincare brand to the offering in our Malmaison Spas for a long time. We felt that Nimue and Sweet Squared would be the perfect partners for us to venture into the cosmeceutical category.” www.sweetsquared.com | www.malmaison.com

December debut for Airelles Mademoiselle Val d’Isère FRANCE: Luxury hotel group LOV Group Holdings is to add to its portfolio with the launch of Airelles Mademoiselle Val d’Isère.

Opening on December 19 this year, in the centre of Val d’Isère at an altitude of 1,850m, the new Mademoiselle property is intended to offer an authentic French sense of hospitality in both its accommodation and wellbeing services.

A 1,200sqm spa, said to be the largest in Val d’Isère, has been created in partnership with premium skincare brand Guerlain. Facilities will include a swimming pool, six treatment rooms including ‘Le Boudoir’ which has been designed specifically for manicures and pedicures, and a hammam and sauna.

Designed to be a reinterpretation of a medieval-inspired castle, Mademoiselle’s accommodation will include nine suites and five private penthouses.

LOV Group Holdings’ portfolio also includes Les Airelles and La Bastide de Gordes with both properties defined by their Palace classifications and Leading Hotels of the World status. Future projects include renovation of Château de la Messardière, St. Tropez, which the group already manages, and in Spring 2020 the launch of Airelles Château de Versailles. www.lovgroup.com

www.europeanspamagazine.com

21

Business News & industry developments

Next generation for Buchinger Wilhelmi

Appointments Darby becomes COO of Resense

Emma Darby

Global: Wellness consultancy Resense has promoted Emma Darby to chief operating officer.

Prior to joining Resense in 2012, Darby was a senior spa director for six years with the Ritz-Carlton Hotel Company, where she managed spas in Tenerife and Dubai as well as the Manama Spa in Bahrain. www.resensespas.com

Woolliscroft joins Subtle Energies

GERMANY: Therapeutic fasting and integrative medicine clinic Buchinger Wilhelmi has announced a new directorship.

Following 30 years in the role, Raimund Wilhelmi is stepping down as director and his son, Leonard Wilhelmi, will lead the family-owned clinic into its Leonard Wilhelmi fourth generation.

Situated high above Lake Constance and commanding stunning views of Mainau Island and the Alps, Buchinger Wilhelmi was opened in 1953 by Dr Otto Buchinger.

Raimund Wilhelmi, the grandson of Dr Otto, will remain in the family business as president of the group and chairman of the advisory board, where he will continue to offer strategic advice.

On the prospect of his new role, Leonard Wilhelmi

Lynsey Woolliscroft

Europe: Lynsey Woolliscroft has joined premium natural skincare brand Subtle Energies to oversee its operations and business development in Europe.

Woolliscroft has more than 25 years of experience within the spa industry, most recently as head of spa and training in Asia for Aromatherapy Associates. www.subtleenergies.com.au

Bortolin is spa director at Preidlhof

said: “The latest scientific research has shown that Buchinger fasting can be a unique instrument to help lead a long and healthy life. I am proud to be able to help our international patients to achieve this and am looking forward to the challenge!” www.buchinger-wilhelmi.com

Patrizia Bortolin

Italy: Award-winning spa director Patrizia Bortolin has joined Preidlhof in Italy’s Tyrol mountains as spa director and spa project manager. She will be joined by resident bodywork expert Stefano Battaglia, who will bring his expertise in holistic therapy to the renowned wellness resort. www.preidlhof.com

The Harrogate Spa set to welcome guests in November UK: The North Yorkshire spa town of Harrogate is to gain a luxury new destination spa as part of a £15m (E16.8m) renovation of the new DoubleTree by Hilton Harrogate Majestic Hotel. Launching in November 2019, The Harrogate Spa cost £2m (E2.24m) to build and has been designed by Coachhouse8 with interiors by Koncept.

Covering 1,193sqm, the spa will have six treatment rooms offering brands including ESPA, Thalgo, Carita and Jessica.

Natural Living has supplied the spa furniture and extensive heat experiences from Aachen Wellness include a spa pool, a Himalayan salt sauna, a steamroom, a rasul and an ice fountain.

Other facilities include a relaxation lounge that leads out to a Zen and Courtyard spa garden, as well as a spa cafe and a gym equipped by Technogym.

Spa director Lynn Roach commented: “We have worked carefully to incorporate the rich heritage of our spa town location, combining this with the latest in beauty and wellbeing and a world-class service from our spa team.”

The hotel’s general manager, Matthew Hole, added: “The development of The Harrogate Spa is an important part of our overall redevelopment at The Majestic as we take the hotel back to its Victorian heyday.” www.thecairncollection.co.uk

22

www.europeanspamagazine.com

NEW! phyto-nature firming serum

THE NATURE OF

YOUNGER-LOOKING SKIN

This 2-in-1 lifting and firming serum has been clinically proven to give 5 years back* After just 1 application* Doubles skin’s luminosity Minimises the appearance of fine lines After 4 weeks* Reduces visible wrinkles

before

after

Visit weare.dermalogica.co.uk to join the no.1 skin care brand of choice for skin therapists worldwide.

*An 8-week clinical study was carried out using a reputable Contract Research Organisation. For 32 panellists, luminosity, fine lines and wrinkles were assessed using visual grading by an expert assessor. Cutometer measurements were also performed to measure firmness and elasticity.

Business News & industry developments

Spabreaks.com curates luxury spa collection

UK: Leading spa travel company Spabreaks.com has launched the first dedicated collection of luxury spas and spa hotels in the UK. The Elysium Collection is a specially selected portfolio of spas that also offer exclusive spa experiences such as welcome cocktails, preferential treatment times or late checkouts. Elysium will launch with Abi Wright 15 spas and Spabreaks.com aims to raise this to 50 by the end of 2019.

Properties in the collection include Galgorm Spa and Golf

Resort in Northern Ireland; Gaia Spa at Boringdon Hall in Plymouth; Rudding Park in North Yorkshire and The Secret Garden at Barnsley House in Gloucestershire.

Spabreaks.com founder Abi Wright said: “Our mission is to showcase the wide variety of health and wellbeing experiences available for everybody. The Elysium Collection is an extension of that mission, recognising the increasing demand from spa travellers who want to find exceptional spa experiences. It’s not just about the biggest spas with the most facilities and five-star hotels, it’s about the spas which truly offer the best of the industry.” www.spabreaks.com

Multi-million-pound spa opens in Cornwall

News in brief Spa at Coworth Park introduces ishga SCOTLAND/UK: Organic skincare brand ishga has been introduced at the Spa at Coworth Park.

The partnership will be the first time that the Scottish brand will have treatments available in south-east England.

Specialising in creating sustainable skincare with pure organic Scottish seaweed, ishga’s products are developed in the remote Outer Hebrides combined with water from a natural spring on the Hebridean Isle of Lewis.

A selection of ishga treatments will be available at Coworth Park, including the ishga Marine Signature Experience and the ishga Organic Spa Day, which incorporates this treatment as well as a vegan organic lunch at The Spatisserie. www.dorchestercollection.com www.ishga.com

CIDESCO publishes international spa management guide GLOBAL: The CIDESCO International Board and its members have collaborated to publish a new International Guide to Beauty and Spa Management.

The guide, intended to help future beauty and spa managers on their route to success, includes core skills, a summary of a typical day in the role, and training courses that are available. It also includes advice from key CIDESCO international board members, including Michelle D’Allaird Brenner from New York’s Aesthetic Science Institute and Anne-Marie Jordaan from Camelot International, Bloemfontein in South Africa. www.cidesco.com

Whatley Manor partners with Gaia Skincare

UK: The Mullion Cove Hotel in Cornwall has unveiled its new multi-million-pound Mullion Cove Spa. Designed to evoke its surroundings by architect Daniel Reid of Westlink Design, Hart Miller Design created the interiors, which reflect the area’s mining history in their use of copper, bronze, brass, silver and granite that complement a rich blue and turquoise palette to mirror the ocean.

The new spa has views over the Atlantic and offers a range of facilities including three treatment rooms, an indoor hydrotherapy pool, sea-view steamrooms, saunas, a salt laconium and experience showers.

24

The exterior decking sweeps around the edge of the building, leading to the hotel’s refurbished outdoor heated swimming pool and more spaces to relax in, including a hot tub and outdoor seating area, all facing the ocean and bordered by the South West Coast Path.

In the indoor relaxation areas, the sound of the sea washing against Mullion’s Harbour will be played to bring the essence of the outside in.

Treatment beds have been supplied by Living Earth Crafts while Voya will be the spa’s main product house alongside Made For Life Organics and Jessica for its nail services.

UK: Whatley Manor’s Aquarias Spa in the Cotswolds is the first hotel and spa to partner with Gaia Skincare outside of its flagship hotels in Cornwall and Devon.

The natural skincare brand will be working closely with Whatley’s spa manager Jessica Grant and her team to create a retail space to stock its full range of skincare.

Gaia has also exclusively developed a bespoke 150-minute treatment ritual for Aquarias Spa. www.whatleymanor.com www.gaiaskincare.co.uk

www.mullion-cove.co.uk

www.europeanspamagazine.com

Business News & industry developments

Biologique Recherche partners with Evian Resort, Lake Geneva

FRANCE: Evian Resort has unveiled a new spa partnership with leading luxury skincare brand Biologique Recherche.

Situated on the edge of Lake Geneva above France’s oldest spa town, Évian-les-Bains, the resort offers three spas, including the Spa Evian Source at the Hôtel Royal, Spa Quatre Terres at Hôtel Ermitage and Evian’s historic thermal spa.

Newly available at the Spa Evian Source, Biologique Recherche treatments will include the brand’s exclusive Second Skin Treatment, which takes guests on a two-hour restorative journey beginning with a personal skin assessment and ending with a ‘remodelling’ protocol designed to firm,

define and refresh the skin, rejuvenating the guest’s overall appearance.

Amanda Deloncle, spa manager at Spa Evian Source, said: “We have chosen Biologique Recherche to offer our clients customised treatments. Spa Evian Source and Biologique Recherche share a philosophy of excellence, French know-how and an ultra-personalised approach.

“Products by Biologique Recherche combine a unique skincare expertise with a high concentration of active and biotechnological ingredients for instantly visible and lasting results.” www.evianresort.com www.biologiquerecherche.com

Fiona Brackenbury sets up new consultancy Global: Following a successful career spanning 21 years with Decléor and Carita UK, culminating in the role of global education director, Fiona Brackenbury is leaving the L’Oréal group to launch her own skincare and spa consultancy.

Her career has spanned 30 years in the skincare and spa industry, and her time at the L’Oréal group involved a multi-faceted role with both Decléor and Carita.

As a natural presenter and educator, Brackenbury has Fiona Brackenbury an impressive track record of customer-facing sales and running prestigious spas as well as driving growth in major business channels for Decléor.

She was also responsible for launching numerous products and services into the UK, including creating the formula and launch strategy for the number-one Decléor cleanser worldwide, and designing exclusive essential oil-based treatment menus for some of the world’s most luxurious spas.

Launching the new consultancy from October 2019, Brackenbury will specialise in offering business development and management; sales and retail training; product development and treatment design; and coaching and mentoring services.

Speaking to European Spa about her new consultancy, Fiona said: “My passion for the skincare and spa industries is stronger than ever and I am excited to share this enthusiasm. My knowledge of spa and brand management, sales education and people development, as well as product and treatment design will benefit like-minded companies and individuals. Together, we can shape the industry of tomorrow.” www.fionabrackenbury.com

UKSA announces workplace focus for November’s National Spa Week UK: As part of new strategic plans, the UK Spa Association (UKSA) has announced major changes to this year’s National Spa Week event as it focuses on workplace wellbeing.

Taking place in November, the promotion was originally created to drive the association’s media agenda and underline its core message that spas offer a huge amount of support for the physical and mental wellbeing of potential spa guests. Consumers were to be offered a range of opportunities across the UK to try different spa experiences and better understand their many benefits.

However, the 2019 event will be a trade-only campaign and have a workplace wellness focus as part of the UKSA’s ‘Work For Wellness’ initiative. The altered focus is intended to drive education to UKSA members and add value by addressing specific and reoccurring internal issues and challenges.

Across the dedicated week, UKSA will utilise its expertise to bring together industry experts to provide education, information and participation in a set of daily challenges.

Further information on how to get involved can be found on the National Spa Week website and participants will also be able to showcase their team’s efforts and share what they’ve learnt across social media channels. www.spa-uk.org | https://spaweek.co.uk

26

www.europeanspamagazine.com

SPATEC 20 Europe

13-16 May 2020 | Anantara Vilamoura Algarve Resort | Algarve, Portugal

Networking in Europe? Do it the SPATEC way!

At SPATEC Europe, our well-balanced three day networking programme allows you to connect with key decision makers from the spa industry through a series of pre-scheduled one-to-one appointments, as well as during our less formal networking activities – and in luxurious 5 star surroundings too!

Sign up to join us today!

For more information contact Stephen Pace-Bonello, Event Director spacebonello@questex.com Tel +356 9945 8305 www.spateceu.com

@SPATECEU

@SPATEC Events

Business News & industry developments

Belgin Aksoy named ‘Personality of the Year’ FRANCE: Global Wellness Day founder Belgin Aksoy has received the ‘Personality of the Year’ award from La Fédération des Professionnels du Bien-Être.

The award was presented during a special event held at the French Institute in Paris, on September 9, in recognition of Aksoy’s creativity, innovation and influence among her peers.

Becoming the first non-French person to receive the plaudit, Aksoy said: “I am honoured to accept this award. We owe the success of Global Wellness Day to our wholehearted belief in everything we do.

“I say it all the time and it’s true: ‘One day can change your whole life!’ It changed mine, it has changed millions and with support like this, it will change millions more.”

Diary dates CONFERENCE SPOTLIGHT SPAFEST

October 7-9, 2019 St Michaels Resort, Cornwall, UK Intended to provide a meaningful event, the third annual SpaFest event will include sessions from Tim Westwell, the co-founder of Pukka Herbs, as well as a returning ‘Strut Camp’ from Jamie Edwards that will focus on inspiring delegates to be ‘the best they can be’. www.madeforlifeorganics.org

Global Wellness Summit

October 15-17, 2019 Grand Hyatt, Singapore The 13th GWS will focus on the future of tourism, hospitality and travel with interactive sessions and panel-led discussions. The event was created to unite leaders, influencers and visionaries and positively impact the future of the global wellness industry.

www.globalwellnessday.org

www.globalwellnesssummit.com

Spa Life UK

November 11-12, 2019 Hilton DoubleTree Hotel, Coventry, UK Providing spa professionals with a comprehensive combination of exposure to new product innovations as well as shared industry insights, the event offers extensive networking, one-to-one meeting forums, interactive seminars and the Good Spa Guide Awards. www.spa-life.international

£2m Urban Retreat London flagship is unveiled UK: Urban Retreat has opened its £2m (E2.24m) flagship London property at The White House in Knightsbridge.

Covering 1,115sqm and intended to ‘redefine the luxury beauty sector’ with its beauty-meets-hospitality concept, Urban Retreat spans five floors of a private residence.

Reena Hammer Its multi-layered offering includes a Cleanse Clinic; access to medical and holistic doctors; a Frédéric Fekkai hair salon; a mani/pedi area using CND products, a spa with 21 treatment rooms, and a restaurant. It will also offer a range of workshops and talks with guest experts, spiritual healers and yogis.

Spa product brands will include Decléor, Albiva, Cellecosmet, Skinceuticals, Haute Custom Beauty, Ashmira and Guam. Lemi has been chosen to supply treatment beds for the spa while Reena Hammer was responsible for the interior design of the spa.

Managing director Reena Hammer said: “At Urban Retreat we are true to our philosophy of providing everything under one roof, marrying beauty, hospitality and wellness. Many wellness retreats are often far away, but we have a central location that makes it easier to be integrated into your everyday life. Our environment is what sets us apart; a comprehensive service offer in a welcoming space you want to hang out in rather than just pop in for an appointment.” www.urbanretreat.co.uk

Share your appointments, announcements, launches and diary dates with Sarah Todd by calling +44 (0)115 950 4748 or email sarah.todd@spapublishing.com

28

Beauty Düsseldorf

March 6-8, 2020 Düsseldorf Exhibition Centre, Germany With more than 1,500 exhibitors and 50,000 attendees from 32 countries, the event provides an international showcase for innovations and education. www.beauty.de

World Spa & Wellness Convention March 29-30, 2020 ExCel, London, UK A global networking event delivering a dedicated two-day programme that is designed to help senior management members of hotels and spas improve their skills and talents in order to grow their businesses. www.worldspawellness.com

www.europeanspamagazine.com

NEW

DETOX ™ ENERGIE .

Inspired by Jardins Sothys™, revealed by Advanced research.

SYNERGETIC PROGRAMME

HOME TREATMENTS

INSPIRED BY OUR JARDINS SOTHYS™ And after more than 4 years of research, Sothys Advanced research can now reveal an even more complete solution based on a unique and exclusive trio of active ingredients to : · REDUCE THE IMPACT OF POLLUTION ON SKIN

ORGANIC ELDERBERRY EXTRACT

ORGANIC ENERGIZING SIBERIAN GINSENG ROOT EXTRACT

DETOXIFYING PEPTIDES

· PRESERVE AND BOOST CELLULAR ENERGY www.sothys.com

exclusively in beauty institutes & spas

PHOTOS : JF VERGANTI · MÉLINA VERNANT · 08/19 · SOTHYS PARIS, SASU AU CAPITAL DE 2 500 000 EUROS, SIÈGE SOCIAL, 128 RUE DU FAUBOURG SAINT HONORÉ, F 75008 PARIS - SIREN 451 170 807 RCS PARIS · NON CONTRACTUAL PICTURES · MODEL PHOTO RETOUCHED.

PROFESSIONAL TREATMENTS

Business Event Preview: Spa Life International, UK 2019

Celebrating a decade of excellence Spa Life International co-founder Andrew Hammond discusses what delegates can expect from the 10th anniversary event in Coventry on November 11-12 Taking place from November 11-12, this year’s Spa Life International UK convention is expected to attract more than 500 delegates to the Hilton DoubleTree Hotel in Coventry.

The Spa Life team’s final event of 2019 – its tenth Andrew Hammond anniversary – will showcase new product innovations and shared industry insights alongside extensive networking, one-to-one forums, a gala dinner and The Good Spa Guide Awards.

Following the first day’s meetings, day two’s conference programme boasts a comprehensive and diverse line-up including performance coach and NLP expert Jean-Pierre De Villiers; Gen Z specialist Franki Johnson; Ted Talk speaker and culture champion Helen Martin and senior vice-president of Mandara Spas, Trent Munday.

Andrew Hammond tells us more.

How would you summarise the 2019 event?

This year’s UK event will deliver more brands, interactivity, networking and opportunities to browse the Expo arena. It’s a true celebration of excellence and innovation in the spa industry, with a unique focus on the learning journey and self-development for senior professionals.

What can delegates expect?

We’ve tweaked this year’s conference programme to focus on two very distinct themes that we know are hot topics for the spa industry: Leadership, and How to Monetise Wellness.

Above: Delegates get to know each other in an informal atmosphere at last year’s Spa Life UK event

To deliver these sessions, we have selected numerous speakers from outside the spa industry to offer a fresh perspective. We’ve also got some interactive ‘hot seat’ sessions to allow us to talk with, rather than just talk to, the audience in a fast-paced and fun format.

What makes Spa Life a must-attend event?

The one-to-one meetings, products, trends and innovation showcases, plus the Good Spa Guide awards are always popular. Plus, we have a host of top quality speakers and ensure each attendee has actionable insights to take back and put into practice in their own business.

What are you most excited about this year?

It’s our 10th anniversary this year and we are very excited to be celebrating with a new brand image and a comprehensive communications campaign so we can really extend the convention ‘conversation’ across our online community.

We’ve got an easy-to-access location at the Hilton DoubleTree Coventry, and have really tried to dial up the interactivity of both our Expo arena and our conference seminars.

We will also be running some special competitions exclusively on social media.

As part of our commitment to reducing our environmental impact, we will be utilising only digital forms of communication throughout the event.

Through the use of messenger groups and our Spa Life App, delegates can keep up-to-date with everything before, during and after the event without relying on paper-based resources.

If delegates take one thing away from this year’s event, what would you like it to be?

We’d like delegates to take away a greater understanding of the opportunities that wellness affords their own spa business, and subsequently how to decide if they’re really ready to embrace them. www.spa-life.international

30

www.europeanspamagazine.com

Spa Life UK 2019 11th & 12th November Hilton Doubletree Hotel, Coventry Spa Life UK 2019 is a spa and wellness industry event with a difference.

We believe wellness begins with the people delivering it, so we focus on what spa professionals like you need to create exceptional wellness experiences. That way, we can all play our part in setting a new standard of excellence for customers.

Join us in celebrating innovation and excellence in the sector as we help you grow your product offering, your networks and your knowledge.

• 1-2-1 product demonstrations and networking • Showcases of the latest trends and innovations • Industry insight from a host of expert speakers • Education seminars and workshops to develop your skills

For bookings and enquiries visit: www.spa-life.co.uk/uk

Business Mia Kyricos, Hyatt Hotels

In conversation with

MIA KYRICOS

Hyatt Hotels Corporation’s senior vice president and global head of wellbeing says its time for spa leaders to ‘take their place at the table’ “This role that Hyatt has created is unique for hospitality and big business at large.”

Hyatt has more than 875 properties across 60 countries and 19 premier brands. We have over 200 locations with spa and wellness offerings, and there are more in the pipeline.

The remit of ‘global head of wellbeing’ is to identify a global vision and strategy for wellness and wellbeing: both commercially for guests, but also internally for colleagues, in partnership with our chief human resources officer.

We also have an existing regional spa and wellness infrastructure that supports our commitment to wellbeing, along with our Exhale and Miraval brands. Together, along with our senior leaders, we are looking at creative ways to bring wellness and wellbeing to life across the portfolio. This is what I found so unique and exciting about joining Hyatt.

“We go beyond spa. This is a much bigger remit than the spa days of 15 years ago.”

Hyatt is not looking at making just one brand well; it is prioritising wellness and wellbeing across a portfolio of 19 brands now. We are taking our cues from Fortune 500 company leaders who are our best customers, and who are prioritising wellbeing for themselves.

We are charged to consider all stakeholders, including colleagues, customers and guests. It’s a circle of positivity. In fact, our Eco System of Wellbeing starts with our colleagues.

If they are happy and well, they can deliver on our purpose of care to our customers and guests, who then deliver greater return to our owners, who in turn have a more positive social impact on the communities in which they operate.

We are mindful of those stakeholders, and spa and wellness is a part of that. It makes us think more broadly, cohesively and holistically across the entire experience both within and outside of our hotels.

“It’s important to understand the difference between ‘wellness’ and ‘wellbeing.’”

At Hyatt we’ve formalised this with our own unique take.

We see wellness as the road and wellbeing as the destination.

Wellness is about the habits and steps you take, caring for

32

your own personal health and fitness. Wellbeing is about the outcome you receive and benefits you seek.

We know that people are trying to eat well, sleep well and manage their stress, but we also know that life gets in the way sometimes and things can take you off the road. We might not be able to control everything that our customer, guest or colleague experiences, but we are here to partner with them and help them define that destination of wellbeing for as long as they can stay.

To some ‘wellness’ and ‘wellbeing’ may be interchangeable, but to us they are not the same thing. When it comes to spas, I really feel like wellness is the offering, spa is the place and wellbeing is the outcome people are trying to achieve at the spa. All the products and services that spas offer aim to help people on their personal wellness roads.

“We listen closely to our consumers and pay attention to market data.”

We conduct a good deal of our own consumer research and understand that wellness ‘on the road’ is increasingly important to our customers. In addition, we know via the Global Wellness Institute, that wellness tourism is growing twice as fast as global tourism and that wellness travellers spend 50-180% more than their average counterparts. So in a nutshell, it pays to invest in wellness and wellbeing, and its a natural extension of Hyatt’s purpose of care.

“My personal goal in life is to help people live well and show up for those I love.”

Living according to this purpose keeps me smiling. I meditate every morning for 20 minutes, I spend the same amount of

www.europeanspamagazine.com

Business Mia Kyricos, Hyatt Hotels

time focusing on movement, and whenever I can I connect with someone I love. These are the three elements of my wellbeing that I cannot live without.

“Hyatt is a purpose-driven company. This is why I was compelled to join one year ago.”

Instead of being flashy we’re really looking at how to integrate wellbeing as part of our DNA. For example, we have our own World of Hyatt credit card, which rewards our members and most loyal customers for their fitness purchases.

We also have an experience platform, FIND, which is a collection of wellbeing experiences from around the globe.

Also, colleague wellbeing is not just a ‘programme’ – it’s part of the culture. It’s about who we are.

“As an industry, we need to be more human in our approach to spa and hospitality.”

I think that if we take a more compassionate approach to spa and wellness in the world of hospitality, then we all stand to win. That’s the lens we are using today at Hyatt in combination with our purpose of care. We can easily forget to be human in business, but if we are then it can bring people together and we can really deliver on the demand that now exists for wellness and wellbeing in the market place.

Profit and loss will always matter because we are all running businesses and we need to survive, but if we take a more human approach to what we are offering we stand to positively impact how people feel, fuel and function in work and life.

We need to look more closely at what drives preference when people are selecting a hotel, what is the best way to

www.europeanspamagazine.com

Above from left: Hyatt Hotels senior vice president and global head of wellbeing, Mia Kyricos; the Hyatt Regency Indian Wells Resort & Spa, California, US; wellness offerings form the road to wellbeing for guests at Grand Hyatt Berlin, Germany

attract people who will be proud to work here, and how can we make them better people as they work for us. These are kind of conversations we are having now.

“As wellness leaders we have a collective responsibility to educate our peers.”

As a spa director or manager you should be helping your peers tie your business back to the hotel. Spa success really does come down to a willingness to partner with and educate your general managers – to make wellness a priority both within and outside of the spa. It’s time for all spa leaders to ‘take a place at the table’. We always encourage our managers and wellness directors to ask what it will take for them to perform at their best. This is critical for all of us.

“I’m proud of the fact that we are helping to legitimise the business of wellness.”

If I had to pick one thing I am most proud of in my career, it would be would helping to establish pioneering organisations like the Global Wellness Summit and the Global Wellness Institute. Today, I am proud to continue to play my part in legitimising the business of wellness for Hyatt and also to continue to contribute to these key organisations – and others – such as ISPA, that are there to help us all succeed. www.hyatt.com

Mia Kyricos was speaking to Sarah Camilleri

33

qmsmedicosmetics.com

LOGIC NOT MIRACL ES

@QMSMedicosmetics

@qmsmedicosmetics

SpaAcqua Minera & Spa Minera, Hotel Plunhof, Italy

The stunning poolscape at Hotel Plunhof’s recent d6.5m Acqua Minera development

36

www.europeanspamagazine.com

Spa Acqua Minera & Spa Minera, Hotel Plunhof, Italy

A place of connection

We visit Acqua Minera, the stunning new c6.5m poolscape and fitness suite development at the Volgger family’s Hotel Plunhof in Italy’s southern Tyrol

H

R EP OR T BY DAV I D FAG A N

otel Plunhof is proud of its many connections, be they familial or historical, but most strong are its roots in its South Tyrolean Alpine location at 1,340m above sea level. This four-star-superior spa hotel, set in Italy’s Ridnaun valley, is a beacon for sports enthusiasts in the winter, while in the summer, people of all ages visit to enjoy hiking, mountain biking and paragliding.

But the hotel’s connections go deeper than servicing its current guests. The Monteneve-Schneeberg mountain, between the Ridanna and Passiria Valleys, was home to one of the highest mines in Europe and having founded the original hotel with her husband, Leopold, in 1979, Paula Volgger recalls her father, grandfather and brothers working in the valley’s once thriving mining industry.

These days the family business is very much based in hospitality, but echoes of past traditions are present throughout the hotel’s 2,250sqm wellness offering, Spa Minera, which recently added a d6.5m (£5.8m) extension in the shape of the 1,800sqm Acqua Minera poolscape and fitness suite.

Opened in December 2018, Acqua Minera takes the property’s wellness space to a total

“In two years, we want to make an extra 20 rooms to take the total up to 87, which will be a good level for us to work at. We will also add a private spa suite and a larger textile spa.”

Thomas Volgger Head of spa

www.europeanspamagazine.com

of over 4,000sqm and was designed by Tyrolean architect Karl Landauer of Atelier Landauer, who previously worked on Spa Minera’s original award-winning design.

“In 2014, we made Spa Minera. That was the sauna, the spa reception and the treatment rooms. This was an investment of d4.5m. Then last year we made Acqua Minera; the pool, the gym and our Panorama Active and Relax rooms,” explains Thomas Volgger, the youngest of Paula’s eight children who all contribute to the running of the hotel and spa.

A world of water Taking inspiration from the ancient Greek philospoher Thales of Miletus, who stated that “Everything is made of water, and everything returns to water’, the Acqua Minera poolscape is a triumph of opulent design and natural inspiration. Beneath a hung gallery complete with cocooning double relaxation beds, a 20m lap pool flows into a central natatorium under a chandelier-lit ceiling.

A channel from here leads through sliding doors into a 17m heated outdoor pool with dramatic views of the surrounding mountains. Climbing out into the fresh air, guests can move into a large outdoor Jacuzzi or relax on water loungers in the 173sqm natural pool that overlooks the meadow land beyond.

In addition to this world of water, a 138sqm fitness suite, offers strength training equipment, two treadmills, two step machines, two static bikes, a spin bike and a rowing machine all by Life Fitness, and benefits from a full-height window wall that offers views of the mountains and 500sqm of yoga and relaxation roof terraces.

37

Spa Acqua Minera & Spa Minera, Hotel Plunhof, Italy “On this floor we also have our new Mini Minera, which is a play area for children,” explains Volgger. “We are not only a family-run hotel but we have a lot of families staying here and we wanted to provide something for their children.”

In addition to the stunning pool and fitness areas, the top floor houses a Panorama Relax suite with beds and couches from where guests can enjoy the Alpine backdrop in front of a living flame fire. A similarly scenic 100sqm space for yoga and meditation classes completes the indoor fitness offering.

For the recent project, the hotel only used contractors from the local area, to ensure the work would be carried out in a timely manner that would effect minimal disruption. “The local companies know how we work,” says Volgger. “It was important to have that understanding as we had to build this in a short time. We started in April 2018 and finished in December of the same year. The hotel was always open but we informed the guests before they arrived that the work would be going on, so they didn’t get any nasty surprises when they arrived.”

Into the Miner’s Realm Perhaps the area of the spa that is most reflective of the region’s industrial traditions is Spa Minera’s well-established lower ground floor hydrothermal area, themed as the ‘realm of the salt miners’. Lined with images of the valley’s mining past, including an extremely heavy-duty trolley once used in Clockwise from top right: Double relaxation beds overlook the indoor pool area; a warm welcome in the Panorama Relax suite; four infrared cabins enance the hydrothermal space; the hotel’s majestic Ridnaun valley location; one of the spa’s 10 spacious treatment rooms; three generations of the Volgger family now help run the hotel and spa

38

the mines, guests can take refreshments while experiencing three rugged double Kniepp baths that use contrasting water temperatures to create a refreshing sense of lightness.

Inside the clothing-free, over-16s wet spa area are four infrared cabins, a 60˚C bio-sauna and a steam room lined with South Tyrolean silver quartzite, extracted from Val di Vizze near Vipiteno, where rituals are performed daily.

A Tunnel sauna, heated to 80-100˚C, has a one-way window that affords views over the crisp surrounding countryside, while an ice fountain in the Thermal Shower Temple provides an energy-boosting cool-down. An interlinking grotto-like chamber, with stepping stones hewn from the nearby mountains offers a cold plunge pool to truly effect a state of elemental connection with the spa’s location.

Continuing the natural theme, three reclining wooden loungers, cushioned by thick fur blankets, are positioned in front of floor-to-ceiling windows overlooking a heated saltwater hydrotherapy pool that allows guests to bathe au naturel in all weathers.

Last, but not least in this world of wellness, is a 45sqm sauna house that hosts daily aufguss ceremonies during which blackout shutters are lowered as lasers play like digital flames over the central heat source and a screen carries projections highlighting the region’s past and current traditions.

Up above the comprehensive hydrothermal experiences is a tranquil relaxation space where reclinable loungers are positioned along mosaic-tiled water channels in the floor. To the sound of water trickling down chains of crystal beads, guests can venture into a darkened booth to rest on double beds complete with personal lighting and headphones playing a choice of soothing musical soundtracks.

www.europeanspamagazine.com

Spa Acqua Minera & Spa Minera, Hotel Plunhof, Italy

Homegrown healing Among the many massage-based treatments offered in Spa Minera, Pine Vitality from Alpienne (below) uses a variety of techniques with Swiss pine massage milk, enhanced by arnica or honey, to bring inner calm and relaxation. Heated pine massage rollers penetrate deep into the muscles, complementing a face massage with warm pebbles of Swiss pine to promote a sense of wellbeing.

“The healing powers of pine are well documented and Plunhof uses this wood in its interiors and rooms to promote wellbeing, so we feel this truly Alpine massage ritual encapsulates the spirit of the region,” says spa consultant Claudia Reichenberger.

Referring back to the elemental theme referenced in its construction, Spa Minera’s Silver Quartzite Stone Massage (above) uses stone from the mountains of the Pfitsch Valley, which has a shimmering silver surface as well as a high silica content that gives it therapeutic properties. Accompanied by music and the scent of herbal smoke, the primordial rock combines with herbs and warming oils in a full-body treatment that aims to boost strength, deacidify the body and offer a sense of being grounded.

“The mining-themed spa concept of ‘wellness above and below the surface’ finds its perfect match with treatments using local stone.

Authentic and grounded, Silver Quartzite rituals are all about our roots and heritage,” says Reichenberger.

“Silver Quartzite is a very good product and not many places around here use it,” says Thomas Volgger. “We always look for something that is new to this area to make our offering special.”

www.europeanspamagazine.com

39

Spa Acqua Minera & Spa Minera, Hotel Plunhof, Italy

Premium partners The spa’s reception area features a large desk adorned with silver quartzite and an intricately etched wooden panel depicting ancient mining scenes. On the wall behind is a display made from sheep’s wool with the spa’s logo set in a frame filled with vibrant green vegetation.

With the aim of restoring natural harmony and balance for guests, Spa Minera has worked with a range of premium partners to develop treatments that combine the purity of its location with organic ingredients and results-driven, high-tech products. These are performed across 10 treatment rooms with couches supplied by Gharieni.

Biomimetic skincare from Dr. Spiller includes the brand’s Alpenrausch and its CELLTRESOR facials, which last 80 minutes and aims to boost volume through a series of deep, relaxing and activating treatments. For male guests, the MAN AGE Intensive Face Treatment activates the cellular metabolism and stimulates collagen synthesis to slow the signs of ageing, concluding with a rejuvenating sheep’s fleece mask to increase vibrancy in the complexion.

Others looking to hold back the years can choose from a selection of anti-ageing facials by QMS Medicosmetics. A Deep Cleansing Treatment incorporates one of its signature seaweed sculpting masks, while the 80-minute Collagen Rejuvenation procedure utilises natural and soluble collagen along with pioneering exfoliation technology. Eyebrow shaping, a seaweed sculpting mask, a Day Collagen or Night Collagen serum, a rejuvenating sculpting mask and eye cream and moisturiser complete this luxurious experience.

High-tech facials and eye treatments are also available from

40

Clockwise from above left: The atmospheric, grotto-like cold plunge pool; a nature-inspired Ulten’s sheep’s wool treatment; the Life Fitness-equipped gym offers views over the outdoor yoga and relaxation terraces

Mary Cohr Paris, with services ranging from a 25-minute Eye Repair protocol to the 50-minute Aromatic Beauty facial, which harnesses the soothing power of essential oils through gentle massage techniques to leave guests radiant and relaxed.

For cosmetics, Horst Kirchberger’s exclusive collection allows therapists to deliver bespoke day or night styles through a simple consultation method and an understanding of facial topography.

Alpine inspiration In addition to these prestigious brand partnerships, Spa Minera also offers a range of highly unique protocols based on the surroundings in which it is located. As well as the Silver Quartzite and Pine Vitality treatments outlined on p39, a range of bathing experiences includes an Alpine Herbal Bath with rosewater, edelweiss and pure mountain honey. Tired walkers can enjoy Phytomassopodia foot treatments, a patented method from the University of Padua that combines massage with a premium plant extract wrap to leave guests feeling like they are ‘walking on air’.

As well as a selection of manicure, pedicure and facials for teenagers, other examples of esoteric treatments that draw from the spa’s natural surroundings include a South Tyrolean hay wrap that uses dried mountain flowers, grasses and herbs to detoxify and stimute the metabolism. Elsewhere, the Ulten’s Sheep’s wool treatment sees clients receive a deep

www.europeanspamagazine.com

A luxury spa experience begins with BC Softwear

UK & INTERNATIONAL enquiries@bcsoftwear.co.uk Sales: +44 (0) 845 210 4000 FRANCE c.fejoz@orange.fr Mobile + 33 626 570 166

The ultimate in luxury spa linen, robes and slippers for your hotel and spa

www.bcsoftwear.co.uk

GERMANY klein@hotelspatextilien.de Mobile + 49 175 40 47 621

Spa Acqua Minera & Spa Minera, Hotel Plunhof, Italy From top right: Water loungers allow guests to take in the opulent design of the poolscape; rugged double Kniepp baths outside the clothing-free hydrothermal zone; the stylish relaxation suite reflects the guiding theme of ‘everything returns to water’

cleansing experience while lying on a blanket and covered by a wrap, both made from the finest sheep’s wool, which they are later free to take home.

Staying vital Despite the large sums invested at Hotel Plunhof over the last five years, including its efforts to become one of the first EU Ecolabel-certified hotels in South Tyrol, the Volgger family still has plans for further expansion of both the hotel and its already impressive spa. “In two years, we want to make an extra 20 rooms to take the total up to 87, which will be a good level for us to work at,” reveals Volgger. “We will also add a private spa suite and a larger textile spa for Italian guests or for families who don’t want to use the sauna without wearing clothes.”

He continues: “People in winter come for skiing but those who live nearer may come for 2-3 days to take a wellness break and use the saunas and everything else we offer. In winter we have a lot of people from Germany, Austria, Belgium, Switzerland and some from Italy, mostly from the surrounding South Tyrol. But in July and August we have many Italian guests. We also get a lot of people coming back year after year with their families. It is about 30% from Italy and half of these are from the Southern Tyrol.”

So strong is its returning clientele and word-of-mouth publicity that Pluhnof does not advertise or work with travel agents to fill its rooms. This is very much a family affair in which everybody plays their part in what has been a remarkable transformation. While Thomas is responsible for the hotel’s reception spa operations, there is no strict hierarchy among the family members. “We all have various roles within the hotel,” he explains. “Two brothers are on service in the restaurant and two are in the kitchen; two sisters are here in the morning and one is here in the evening for service; but we dont say ‘manager’ or ‘director’; we are one family and we just work together.” This includes his mother, Paula: “She is here to make the breakfast in the mornings at 6 o’clock, even now she is 70,” he adds.

Having recently introduced a third generation, Paula’s grandson Andreas, into the business, and with the full expanse of its spa and wellness facilities now on offer, this homely hotel with its extraordinary spa and wellness offering will no doubt continue to satisfy its guests for decades to come.

Spa Minera & Acqua Minera, Hotel Plunhof, Italy +39 0472 656 247 | www.plunhof.it Spa design: Atelier Landauer Spa consultant: Claudia Reichenberger, Marketing Deluxe Building contractor: Graus Pool technology: Atzwanger Electrical engineering: EMP elektro Hydraulics: Mader Engineering Stone walls: Oberhöller-Martin Lighting design: Architect Landauer Lighting supply: Lichtstudio Eisenkeil Indoor and outdoor loungers: Rauch Garden & Home Fabrics and curtains: Home Interior Wood floors: Lobis Böden Tiles: Il bagno, Lobis Böden Joinery: Frener Design Sauna technology: Devine wellness-anlagenbau Treatment beds and tables: Gharieni Product partners: Dr. Spiller, QMS Medicosmetics, Mary Cohr Paris, Alpienne, Horst Kirchberger

42

www.europeanspamagazine.com

Award-winning cloud software for the spa & wellness industry HOTE LS & RESORTS

+1 905 752 2588

CASINOS

BE AUT Y

sales@book4time.com

DAY SPAS

book4time.com

FITN ESS & CL ASSES

Business CAUDALIE PROMOTION

Clean, green and sustainable

F

Mathilde Thomas talks exclusively to European Spa about Caudalie’s eco-friendly approach to skincare and the launch of the brand’s new Natural Formulation Research Laboratory

rom land to laboratory, Caudalie’s science-based, responsible and innovative approach to cosmetics delivers luxurious and effective skincare that is natural, clean and skin-friendly.

The brand’s journey began on a family-owned vineyard in Bordeaux in 1993, where founders Mathilde and Bertrand Thomas developed their first skincare products combining natural ingredients derived from grapes and the grapevine. Since then Caudalie has established a global reputation for effective formulations that are ethically and responsibly produced, developing its ‘cosm-ethics’ manifesto in 2008, which stated a lasting dedication to remove skin irritants and animal ingredients from all of the ranges it produces.

As well as adhering to eco-friendly formulas, the brand supports various environmental

44

charities that also give back to the planet, and this year saw the opening of its Natural Formulation Research Laboratory in France.

Furthermore, the brand has announced an aim of producing zero-waste by 2022 by focusing on recycled and 100% recyclable packaging.

We spoke to co-founder Mathilde Thomas about the company’s continuing success.

What inspired Caudalie’s clean and green approach to cosmetics and skincare?

It comes from my education. My grandparents, with whom I spent two months of each summer during my childhood, taught me to recognise plants and animals, and to love nature during our long walks in the Alpes-de-Haute-Provence.

I made my passion for plants into my vocation with Caudalie. My parents make wine in an organic way, so that also inspired me.

Caudalie has always been aware of ecology.

We believe in cosmetics that can be efficient and glamorous but still very natural and ethical.

Our brand has been based on those values since its creation.

Every woman who buys a Caudalie product contributes to the protection of our planet as we are the largest European contributor to 1% For The Planet, an organisation whose member companies give a percentage of their turnover to associations protecting nature. Since 2012, we have planted millions of trees and this continues today. We are very proud to give back to the earth a little of what it has given us.

How have your products developed in this way?

I create formulas that are as natural as can be, with luxurious textures and scents.

These are also efficient and have proprietary

www.europeanspamagazine.com

Business CAUDALIE PROMOTION

patents, which is a challenge everyday for my team of researchers. Caudalie was one of the first skincare brands to remove parabens, phenoxyethanol, phthalates, mineral oils, vaseline, paraffin, sodium laureth sulphates and, of course, ingredients of animal origin.

In 2019, I stopped making product leaflets, saving 23 tonnes of paper per year; I stopped including spatulas with my creams, which amounted to 1.5 tonnes of plastic annually; we also changed our shower gel packs, saving 12 tonnes of plastic per year. We are working on a repack for 2020 that will commit us to reducing the use of paper by 20% and to using 100% recyclable or reusable plastic by 2025, of which 75% will be recycled plastic, up from 50% today.

What are the guiding principles behind the development of your range?

Our first objective is always efficiency. Our conviction is that a product must transform the skin and make it more beautiful. We work with molecules identified through our research with renowned anti-ageing guru Dr David Sinclair of Harvard Medical School, and we collaborate with the Faculty of Pharmacy at Montpellier

www.europeanspamagazine.com

University and Professor Joseph Vercauteren from the Pharmacy University of Bordeaux.

Our research team has been with us for over 10 years and we create clean formulas using plants as much as possible, removing all impure ingredients to keep only the best. By 2021, we will have 95-100% natural ingredients in all our skincare formulas.

How do you balance an environmental approach with producing luxurious, effective products?

In 2019, we inaugurated our Natural Formulation Research Laboratory on a new logistics site in Gidy, France, at the heart of ‘Cosmetic Valley’. Here we are researching the green active ingredients of the future.

A Library of Natural Raw Materials will list over 1,000 ingredients and actives sourced from nature and the latest biotechnologies. They will be stored, analysed and examined to contribute to the field of cosmetics and meet consumer demands for transparency and traceability.

The development at Gidy has been an opportunity for us to put our commitment into practice: it is very energy efficient and has unrivalled landscaping for an industrial site.

Above from left: Co-founder Mathilde Thomas at the family’s vineyard; the brand’s naturally inspired skincare range; Thomas in the company’s laboratory at Gidy; biotechnology is key to Caudalie’s product development

An area of over 60,000sqm has been planted with trees and other plants. We have noble tree species, an orchard with 30 fruit trees and ground maintenance by way of animal grazing.

We have also planted cutting flowers and aromatic plants as well as fruit and vegetables.

How would you say the natural skincare market has changed in the last 10 years?

People are definitely more aware of environmental issues. In terms of cosmetics, women want to have natural formulas for their skin supplied by beauty companies that are ethically driven.

Consumers know what is in their products and they can now have a direct conversation with brands thanks to social media. They are asking us questions and we love it; they want to know everything about the ingredients they are putting on their face and that is completely understandable. www.caudalie.com

45

Menu Festive retailing expertise

It’s beginning to look a lot like Christmas E DI T E D BY M ARK SM I T H

T

he festive season is a key period on the retail calendar for spas, presenting a range of opportunities to engage with customers, create events, up-sell and boost profit margins. From offering limited-edition Christmas gifts to hosting festive skincare parties, enlightened spas will all be planning to incorporate wellness concepts throughout their reception and retail areas.

Allowing guests to touch, feel and experience products first-hand is part of the year-round movement to create an experiental retail space.

With a pre-planned marketing and sales programme in place, spa operators can boost footfall and maximise return while increasing future bookings for the quieter periods over the year with targeted vouchers and promotional offers.

Well-merchandised festive gifts for the whole family prove popular every year, while trends like sustainability, ecological credentials, self-care and social spa-going also present opportunities to reach new audiences.

To help spas capitalise on this annual increase in consumer spending, European Spa asks some of the industry’s leading retail experts how to boost revenue during the festive period.

Introducing vouchers helps to boost customer engagement “Used wisely, gift cards and vouchers can not only provide your business with a healthy sales boost, but help you reach new audiences and expand brand awareness.

“Based on my experience, treatment or product vouchers enable customer engagement; they are a great way to foster a closer relationship with your clientele. Gift-givers are engaged as ambassadors of your brand, while recipients become new clients.

“We’ve all experienced that situation where you are Sali Flores buying a gift voucher for someone else and you are Natura Bissé tempted to treat yourself, and let’s face it, the probability that you end up buying something extra is very high.

“Either way, after receiving a gifted experience, the voucher recipient is also likely to buy something, especially if your services are as good as or better than they expected. Vouchers are also targeted so the recipient is motivated to use them, making them an even more efficient way of sharing services with others.

Finally, gift vouchers are essentially personal proposals from satisfied clients, which increase your credibility and reputation. In a world where material things are so easy to get, gifting experiences are becoming a more popular option.” www.naturabisse.com

46

www.europeanspamagazine.com

Menu Festive retailing expertise

Themed events create a special festive feeling “Hosting exclusive events can be a great way to showcase your festive collections. Think invite-only shopping events with guest-speakers giving talks or Q&A sessions. We encourage our spa accounts to host intimate VIP customer gatherings to target their highest spending customers Harrison Gregory over the year.

Elemis “Education is invaluable at these events, so having a brand expert on hand to guide your customers through purchases is crucial.

“Spas should also use such opportunities to link-sell to new products from the year, highlighting the innovations that are available in Christmas collections, often with high-value savings.

“Additional incentives, such as refreshments and goodie bags, visual merchandising and complimentary mini facials or hand or arm massages, can create a sense of theatre within the event space and encourage full treatment bookings.

“You can also use these events as an opportunity to promote January offers; enticing the customer to revisit in the new year.” www.elemis.com

Make gift-giving a family affair “Spas should ensure they have a wide selection of gifts for the whole family ordered early to guarantee they have their pick of the selection. If you leave it too late you may find that gifts in some collections have sold out.

“Many spa and skincare brands offer a variety of different items in their Christmas collection, not only for female family members but also for men and a selection of smaller presents for all the family.

Judith Emslie “Look for beautifully packaged items that offer Thalgo excellent value for money compared to the cost of the individual products, plus a range of smaller gifts, such as tree decorations and crackers with a selection of mini-sized products inside. These smaller gifts are great, not only for decoration but being well-priced, they make ideal presents for children to buy for others.” www.thalgo.co.uk

www.europeanspamagazine.com

47

Menu Festive retailing expertise

Create a holistic holiday feel in the spa “Mood and mindset continue to play an important role in shaping the consumer journey.

Therefore spas should leverage their ability to holistically trigger an emotional response via their retail spaces at Christmas.

“We are seeing more and more retailers tailoring their interiors Anna Teal around how they make us feel, Aromatherapy both influencing and aligning with Associates our moods. Spa’s should consider thoughtful navigation that delights the consumer to buy for their loved ones, but also find what they themselves need. Who doesn’t need some self-love around Christmas!

“Whether through the use of colour, texture, scent or sound, at Christmas retail displays should re-ignite a memory and transport you back to somewhere special.

“We are so proud of our festive collection, providing a little mood boost in a box, whether it’s a prescription to feel more relaxed, revived or de-stressed, or to feel more ‘natureful’, we have something for everyone.” www.aromatherapyassociates.com

Impulse purchases increase customer spending at Christmas “Christmas is an ideal time to increase revenue from impulse purchases as people want to buy gifts and also look good for the festive season, so consider every client who walks into the spa as an impulse buyer.

“Choose a brand with an assortment of eye-catching products to draw interest – from gift sets to themed products for special occasions. Enticing packaging and fragrance also play a large part in impulse purchases, and products should be arranged in a desirable way with key features, messaging and Susan Gerrard cost clearly displayed, as well as tester samples available.

Gerrard “If space allows, create festive-themed displays with gift International boxes and decorations, and offer services for gift wrapping.

“Regularly refresh what’s on offer to keep it new and exciting – after all it would be unusual to walk into a fashion store and see the same items on display from season to season. Perhaps appoint an individual, such as your receptionist to keep the impulse buying area up to date.” www.gerrardinternational.com

48

www.europeanspamagazine.com

Menu Festive retailing expertise

Plan your festive promotions to ensure retail success “You can never start too early; as a skincare supplier, we start planning Christmas in March and launch in August.

So, in order to generate increased income during the festive period, take a little time out to brainstorm ideas with staff for boosting the sales of vouchers and gifts.

“It can be easy to simply do what you did in previous years when often staff can bring some fresh new ideas to the table that they can run with and take responsibility for.

“Consider creating a special Christmas or New Year Carole Jones therapy that can be sold as a voucher. Also, plan events in Germaine de advance and always send a personalised invite as well as Capuccini UK making sure you follow up – leave nothing to chance!

“Remember, too, that Christmas is a time for catering to your guests, literally, so spoil them with a glass of bubbly and some canapés to make their stay enjoyable. Remember, a happy and relaxed client will spend more!” www.germaine-de-capuccini.co.uk

Sustainable choices for a green new year “Sustainability is a daily choice and each purchase can make a difference. Spa professionals and their clients can have a positive impact on this matter whenever they choose a brand, especially during the holiday season.

“Christmas is a time when packaging and wrapping paper is appreciated for a short moment before being opened and discarded: it is our responsibility to provide beautiful packaging that is also reusable or recyclable.

“Moreover, spas can minimise waste and pollution by Barbara Gavazzoli making sure the products they select are manufactured [comfort zone] according to certified sustainable practices.

“Also, choose brands that verifiably donate to social causes so that both people and the planet can benefit from these choices. Customers can then share and explain their choice with their loved ones after gifting so that the sustainable message can become a festive and positive one.” www.comfortzone.it

www.europeanspamagazine.com

49

Menu Festive retailing expertise

Incorporate self-care into your festive promotions

C

“Spas are a natural wellness environment and therapists, brands and operators have a captive audience when it comes to educating guests about self-care. We have a responsibility to teach them the importance of incorporating wellness into their everyday lives, so what better time to enact this than near Christmas?

“It is important that our therapists are trained to see homecare programmes as a priority for improving the health and wellbeing of their clients rather than just pushing the retail sale.

“Festive shopping is a perfect reason to set up touchpoints in your retail areas and around the spa to help guests. Group together gifts suitable for loved ones who have Emma Robert trouble sleeping, or those that could be beneficial for people who suffer from muscle Voya tension or stress. Display retail products that help with these issues together with positive affirmations and bespoke gift cards with top wellness tips in them.” www.voya.ie

M

Y

CM

MY

CY

CMY

K

Create a social experience “At this time of year spas are social places and merchandising and ambience are crucial to creating that experience.

“It is important to work closely with brand partners to identify ways to make the retail and reception areas places where guests want to spend time, Tracy Brasenell touch and feel the products and Caudalie gifts, and be educated in an environment that encourages a social exchange.

“It is for the brands to create the merchandising and beauty bar area so that customers can engage with the treatments and products.

“Event activity is also a crucial part of this engagement; a strong and diverse programme to encourage clients to spend time at the spa is key.

We know social spa-going is a current trend, so customers just need to know about the activities the business provides and the incentive to attend. Spas and their partners should work closely to identify and fully explore Christmas retail opportunities.” www.caudalie.com

50

www.europeanspamagazine.com

Menu Festive retailing expertise

Place wellness at the heart of the Christmas experience “Routines and rituals are a great way for brands to incorporate wellness into the retail offering, especially during the festive period when structure and self-care can often take second place to indulgence.

“Gifting or rituals that focus on balancing the mind and body Luci Joyner can transform a selection of Elemental everyday products into a whole Herbology wellness experience, inspiring guests to take time for themselves.

“This is a great way to encourage customers to experience new brands, and often helps to increase loyalty as customers see the results and get into the habit of using products from the same range.

“Gifting that allows people to tune into their mood, needs and feelings can also be a perfect way to bring wellness to your retail offering. Mood-boosting aromatherapy or tailored gifts that tap into your customer’s emotions are all great ways to encourage self-connection – something we could all do with practicing a little more.” www.elementalherbology.com

Enhancing the customer journey can maximise retail spending “Encourage your clients to think about Christmas gifting before they even set foot in the spa by adding a footer to the bottom of all outgoing email communications and appointment confirmations.

Mention your opening Christmas gift price-point as it may be less expensive than they would imagine.

“Many Christmas kits are already boxed so it is always a good idea to open one up and showcase the contents of each within your display, utilising any supporting point-of-sale material provided by the brand. Clear pricing that illustrates any savings on the Emma Doyle recommended retail cost should be displayed on the reception desk CND so it is at eye level for guests to see.

“Incentivising therapists on the sale of gift sets is a great way to motivate your team. Incentives work best when they are tracked and results are communicated regularly to instil a competitive spirit among staff. www.sweetsquared.com

52

www.europeanspamagazine.com

Dazzling gift sets of beauty !

Gift Sets - Festive Surprises - Scented Candle - Crackers Available at VILLA THALGO - Paris TrocadĂŠro and in 12,000 Spas, Thalassotherapy and Beauty Centres worldwide.

For more information, please contact us: E: enquiry@thalgo.co.uk T: +44 (0)207 512 0872 www.thalgo.com

Menu Irene Forte Skincare

54

www.europeanspamagazine.com

Menu Irene Forte Skincare

Mediterranean glow We talk to Rocco Forte Hotels’ wellness director Irene Forte about developing her own spa range, Irene Forte Skincare, which was inspired by the rich natural resources of Sicily I NT ERV I E W BY S A R A H C A M I L L E R I

T

he enterprising daughter of celebrated hotelier Sir Rocco Forte, Irene Forte has long been immersed in the worlds of spa, fitness, beauty and nutrition, and when it comes to self-care, her healthy and holistic lifestyle is impressively energetic. A keen marathon runner, she is fluent in English, French and Italian, and as well as overseeing Rocco Forte Hotels’ portfolio of nine spas across Europe, she is an ambassador for a number of charities and sits on the board of the Global Wellness Institute. On top of all this, Forte has found time to launch her own skincare brand.

Supported by the team at Rocco Forte Hotels, for whom she has served as wellness director since 2017, years of dedication have gone into sourcing active botanicals and fine-tuning formulations for the newly relaunched Irene Forte Skincare range. The revitalised unisex collection is beautifully presented in eco-friendly packaging and its ingedients are ethically sourced and free from harsh chemicals. It is also complemented by a notable selection of treatments and rituals for face and body inspired by the abundant natural resources of Sicily.

We meet a rising star in wellness to find out more about Irene Forte Skincare.

What inspired you to create your own skincare range?

I was interested in wellness from a young age, starting with my own fitness and healthy eating, which later developed into a passion for beauty. Nine years ago, I went to work in Sicily at Verdura Resort, where I spent my evenings testing out lots of different ideas in our spa with coaching from Ana Coelho, who is now our area spa director for Italy.

Sicily’s rich ingredients and the abundance of Verdura’s organic farm inspired me to create my own skincare line. The next milestone was

line that boast serious skin-boosting benefits; all are vegan and anything that we cannot source from Sicily comes from the area of Trentino in Italy, where my lab is based.

Some of my favourite ingredients are sourced from Verdura’s very own extensive organic farm, including prickly pear, a plant-origin hyaluronic acid considered the latest super food, which is rich in vitamins K, E and C. Another is hibiscus, known as the ‘botox plant’, which is loaded with alpha hydroxy acids.

What spa treatments have you developed?

“I am sharing my holistic approach to wellbeing and the opportunity to nurture yourself from the outside in, with scientifically proven, nutrient-rich, natural skincare that works.”

Irene Forte Founder, Irene Forte Skincare

What else is new for Irene Forte Skincare? meeting Dr. Francesca Ferri of EffegiLab in Trento, Italy, who I immediately knew would help me bring the line to life.

Who did you create the range for?

Irene Forte Skincare is completely unisex and appeals to a wide age range from 25 upwards. It is really for those who are looking for luxury, eco-friendly products that are ethically labelled and free from harsh chemicals that can harm the environment. The range offers 32 retail SKUs, including facial skincare, bodycare and suncare, as well as 36 professional items.

Tell us more about your hero ingredients.

Opposite page: The newly relaunched Irene Forte Skincare line is a unisex offering aimed at a broad demographic and complemented by a range of Sicilian-inspired professional treatments

www.europeanspamagazine.com

Our range of highly effective treatments and luxurious rituals have all been carefully refined in our spas to use multi-sensory healing techniques and offer a truly restorative, transformative experience.

Some of my favourite treatments include our 90-minute Etna Age-Defying Facial and the Sicilian Sea and Earth toning treatment, which uses our Trapani sea salt body scrub to stimulate detoxification, and a scalp massage using cold volcanic stones from Mount Etna. We also use handmade, Sicilian ceramic inhalation bowls and foot baths during treatments.

The Mediterranean diet has long been considered the healthiest to follow and I strongly believe it is also the best for your skin.

We have 75 active ingredients across our entire

We started a global exclusive partnership with Net-a-Porter in July. In spas, our products and treatments are now available at nine Rocco Forte spa locations in Europe, the newest being our beautiful Torre Maizza in Puglia and De La Ville Spa in Rome, which opened in June.

We are now working on the opening of Rocco Forte Spa, Shanghai, which is set for November, and we are developing Villa Igiea Spa in Palermo for launch in June 2020. We are also looking at refurbishing our existing properties, such as The Balmoral Spa in Scotland.

Our spa development is very exciting and all of our new openings are inspired by Irene Forte Skincare; they are most definitely Sicilian or Mediterranean-inspired spas. They are colourful, sustainable, creative and very much ‘Made in Italy’. www.ireneforteskincare.com

55

Spas Cottonmill at Sopwell House, UK

56

www.europeanspamagazine.com

Spas Cottonmill at Sopwell House, UK

Creative excellence

We visit the newly refurbished Cottonmill spa within Sopwell House in St Albans to witness the results of owner AB Hotels’ recent £14m investment

N

R EP OR T BY S A R A H TOD D

estled deep in the Hertfordshire countryside, the beautifully enhanced and expanded Cottonmill spa at Sopwell House was unveiled with a soft opening on August 1 this year.

Primarily intended to boost the spa’s position in the luxury guest market, the £14m [d15.7m] investment took place across an extensive development period of six years. Owned since 1986 by the family-run AB Hotels, Sopwell House retains its original Georgian grandeur with the main building housing the majority of the hotel’s accommodation, its restaurants and the spa, which now has a two-tiered membership that offers a new level of exclusivity in the shape of The Club at Cottonmill.

Located adjacent to the main house, a separate development has converted an original farmhouse into 16 Mews Suites. Accessible only through private gates and intended to provide ‘the next level of luxury’ for guests, this enclave of private courtyards and botanicals opens out onto a secret garden with open-air hot tubs.

Down to business Spa has been a driver for the hotel’s business since it opened Sopwell House Spa in 1991. Over the years the spa has benefitted from several small extensions and enhancements, but the most recent redevelopment was seen as a necessary and logical next step, according to Sopwell House’s director, Rafi Bejerano.

“Cottonmill has always made a healthy profit but our objective was to take Sopwell House from strength to strength,” Bejerano explains. “The £14m we invested made this the biggest single project we’ve Clockwise from far top left: The entrance to The Club; Cottonmill’s swim-out infinity hydrotherapy pool; the spacious manicure and pedicure area; the spa garden designed by award-winning landscaper Ann-Marie Powell

www.europeanspamagazine.com

ever undertaken; it was quite a big statement for us.”

The development aimed to help AB Hotels shift its existing market position, increase footfall and expand its clientele. “Cottonmill has been a very busy and successful spa ever since it opened,” explains Bejerano. “Now we are looking to increase our midweek business spend as well as our room occupancy and rate. We will strive to provide five-star service and use our new spa offering to elevate the hotel’s position in the marketplace to entice the more affluent and seasoned traveller.”

The spa stayed open throughout the work with leading spa operations expert Debi Green chosen to ensure the right result was achieved. “In order for us to open a truly luxury spa with such a range of different services, the level of detail in terms of market research and the spa’s positioning was immense,” states Bejerano. “We looked hard for a person to lead the pre-opening phase of the project and Debi Green was absolutely exceptional in bringing our project to fruition.”

Beginning work at Cottonmill in February 2018, Green was faced with the challenging and multi-layered task of combining an existing team running a successful spa with its redevelopment alongside the creation of The Club.

“From the very beginning, the owners were relentless in their pursuit of excellence,” Green recalls.

“I was tasked specifically with the operations

“The spa looks fantastic and the level of detail and care is phenomenal. We’ll now use it as a catalyst to elevate Sopwell House in the luxury market.”

Rafi Bejerano Director, Sopwell House

57

Spas Cottonmill at Sopwell House, UK

Clockwise from top left: The Georgian exterior of Sopwell House; firepits and relaxation areas in the garden add a social element to The Club; the beautiful Rose Relaxation Room; the stylishly lit swimming pool; swing seats and natural materials add a sense of ‘barefoot luxury’ to the spa

side of the spa and I was responsible for putting together the critical path for all its different streams from start to finish. I coordinated elements including recruitment, treatments and SOPs, benchmarking, membership research and budgeting.

It’s probably the best facility I’ve ever worked on – it has been an incredible project to be a part of.”

A world-class spa Tasked with creating a premium aesthetic throughout the spa, designer Sparcstudio employed a rich, natural palette of materials, including marble and carved limestone relief tiles in the reception’s column cladding, as well as end-grain timbers to create a tactile feel. A sense of ‘barefoot luxury’ is evident in the interiors, with woven suspended swing seats positioned around bespoke fireplaces clad with blocks of end-grain willow providing a playful touch as well as a social centrepiece to each of the spa’s main relaxation spaces.

In the main spa, a range of spaces designed to enhance the guest journey include a Rose Relaxation Room, featuring loungers by Gharieni, in which the walls are lined with acoustic ‘petals’ and individual spaces are discreetly divided by rose-tinted glass screens and sheer cotton.

Serving as the social ‘heart’ of Cottonmill, the Sitting Room, with its vast sash windows,

“Our signature treatments are based on the soothing and healing powers of sand and water.

We’ve partnered with industry leaders to make our spa the very best it can be” Richard Macklin Spa director

58

an island fireplace and a brass-finished bar, offers a space for guests and members to relax and enjoy snacks and fresh juices. The Pantry, designed with warm terracotta and oak panelling to bring the outside in, offers daily Chef’s Specials, seasonal soups and desserts that guests can enjoy while still in their robes. The spa chefs use beet sugar, honey and maple syrup instead of refined products, and semolina, coconut flour and almond flour instead of refined flour, to ensure the menu options are fresh, seasonal and healthy.

To burn off those indulgent treats, the spa’s gym is equipped with Artis machines from Technogym and offers views of the garden, while the new Studio hosts a range of classes including yoga, Pilates and HIIT. An indoor pool boasts two vitality pools while a sauna, a steam room and indoor and outdoor relaxation areas complete Cottonmill’s hydrothermal offering.

Technology was fundamental to the refurbished spa’s smooth running so CORE by Premier Software was installed to seamlessly link the therapists in the treatment rooms to the reception desk and aid the spa in its ambition to operate with as little paper as possible, especially at check-in. Gantner supplied wristband technology for the lockers, as well as personalised entry for members, so each person is greeted by name when accessing Cottonmill.

www.europeanspamagazine.com

Spas Cottonmill at Sopwell House, UK

Adding a touch of style Beverley Bayes, director at Sparcstudio, on combining tradition and modernity in the careful layout and detailed interior design of Cottonmill spa “The unique feel of Cottonmill is largely down to space-planning and the inclusion of so many bespoke aspects and experiences. We hope there is an element of surprise in the guest journey, which begins in the spaces carved out Beverley Bayes of original rooms within the Georgian building, but ends in an amazing contemporary new build over three levels with full-height glazing and direct links to the glamorous spa garden.

“It was a pleasure to indulge in bespoke furniture design and fittings, such as the small oval glass, brass and stone tables in the sitting

www.europeanspamagazine.com

room; the luxurious bespoke double loungers for the garden relaxation and Whisper rooms, which have cotton fabric encapsulated in their glass and bronze privacy screens; and the glazed screens between reception and the sitting room with ‘cotton-reel’ installation.

“We are very lucky to have worked with a visionary client who has been involved in every detail. AB Hotels managed the implementation of this huge project themselves and we respect the extra mile they went to ensure the design was beautifully implemented, from the ‘sunray’ veneered doors with their Calacatta-lined architraves to the etched glass doors and bespoke cast metal handles of the heat cabins.

“We think the overall outcome is luxurious, warm and welcoming, relaxing and conducive to contemplation and wellbeing.’’

59

Spas Cottonmill at Sopwell House, UK

Above from left: The Deep Relaxation Room features 4 Senses Loungers

by Spa4; the spa’s treatment rooms offer beds by Gharieni

Partnering with pioneers In a bid to offer a globally inspired selection of spa treatment experiences, each professional product brand was chosen to add value to a different aspect of Cottonmill’s business. “One of the key drivers in terms of our treatment menu was to create variety and not rely on one brand,” states spa director Richard Macklin. “We chose three pioneering, distinctly British brands in Elemis, ESPA and Aromatherapy Associates, and our signature treatments are based upon the soothing and healing powers of sand and water. We’ve partnered with industry leaders to make our spa the very best it can be.”

The treatment menu features a range of new experiences and has been created under the key pillars of Vitality; Peace; Detox; Harmonising; and Nurture, so that each experience can be tailored to the specific needs of each guest.

Cottonmill has become the first UK spa to introduce treatments on a Gharieni Amber & Quartz crystal bed.

Delivering thermal therapy by immersing the body in warmed sand, specific protocols will include Cottonmill Sound & Sand, during which the bed gently vibrates while singing bowls are chimed, and the Elemis Quartz Poultice Massage, which uses warm quartz poultices that are said to increase circulation and release tension in muscles.

The spa also features Dornbracht’s luxury ‘Sensory Sky’ shower, which recreates the sensation of open-air showering, while Elemis’ BIOTEC adds a high-tech element.

Joining The Club Accessible only to a select group of members and a limited number of guests or residents on Club packages, The Club at Cottonmill enables its guests to use all of the main spa spaces alongside a wealth of new and exclusive features. Its standout facilities include a Whisper Room, a Deep Relaxation Room with six 4 Senses Loungers by Spa4, and heat experiences

60

including an organic sauna built from Aspen and scented with seasonal essential oils; an angular panoramic sauna with floor-to-ceiling windows; a salt steam room; and a botanical steamroom with a herbal infusion bowl by Rigo Spa. Intimate and restorative, The Club also has a spa garden by award-winning landscape designer Ann-Marie Powell.

Bubbling with the soothing sound of water features inspired by the nearby River Ver, the garden features a fire pit and three secluded hot tubs, also by Rigo and decorated with intricate mosaic tiling. A swim-out hydrotherapy infinity pool allows guests to float between interior and exterior spaces, evoking the sense of wild swimming, with its thermal pools lined in green slate and a range of hydro experiences

Bespoke body rituals Elemis sales director Harrison Gregory on the brand’s exclusive treatment offering at Cottonmill “We’re excited to announce that guests at Sopwell House’s new Cottonmill spa will be introduced to two bespoke Elemis treatments designed to reflect the spa’s focus on unique and innovative experiences.

“The first is the Elemis Amber & Quartz Body Restore Ritual. This treatment stimulates the cells, helping to alleviate muscular pain and reduce toxins. The heated minerals of the Amber & Quartz Crystal Bed act as a catalyst to Harrison Gregory warm and deeply relax the body, while the mind is invigorated with an awakening blend of essential oils.

“Also unique to Cottonmill spa is the Elemis Exotic Frangipani Body Scrub with Wrap & Vichy Shower. The cleansing power of salt is used to help slough away dead skin cells and encourage cell renewal. The body is then cocooned, allowing the mood-balancing aromatics and skin-conditioning actives of the monoi oil to do their work.

“Neck, shoulder and scalp massages further relax the client and the treatment concludes under gentle Vichy shower jets, followed by moisturiser to leave the skin feeling soft and hydrated.”

www.europeanspamagazine.com

Spas Cottonmill at Sopwell House, UK

Clockwise from top right: Guests take a stroll in the manicured spa garden; a nail treatment using products from Jessica; a seasonal and healthy menu is offered alongside indulgent treats; the organic sauna, made from Aspen, overlooks the spa garden; an atmospheric firepit near the outdoor hydro pool

including bubble beds and massage jets.

The dressing rooms in The Club are subtly lit by Tom Dixon marble wall lights and feature heated stone flooring and Dornbracht showers. A series of vanity islands are all equipped with Dyson Supersonic hairdryers.

Rafi Bejerano believes this exclusive members spa is a unique concept for the premium UK market. “The Club has been designed for a very discerning clientele who appreciate and indulge in the finer things in life. We wanted to create a social club that was based around a spa, rather than a bar or a lounge, and with exceptional service.

“The Club has statement features, such as our infrared Cleopatra Moderno beds supplied by FA-Design, as well as our amazing spa garden and Deep Relaxation Room. We also have the Whisper Room on the first floor, which is similar to a quiet carriage on a train, where people can fall asleep if they need to, and headphones are a must. The guiding intention of The Club was to create an exclusive and special space where our guests can completely escape and relax.”

High footfall Sopwell House anticipates around 100 guests per day using the spa facilities, which has meant doubling the size of its team, and Macklin expands on its primary demographic target of high-wealth individuals by explaining that they are conceptualised as “Mr and Mrs Luxe”.

“We have a lot of potential guests and members to attract, as an hour’s drive from Cottonmill takes you in a radius to places as far as Berkshire,” he states. “We’re currently strongly focused on the hotel spa break sector and primarily at 35-55-year-olds. Day spa guests remain a driver, as they do for any spa business, while the nearby St Albans area is a very good one for us to target for membership.”

Reflecting on the long journey that led to the opening of the newly revitalised and enhanced Cottonmill spa, Rafi Bejerano says: “The spa looks fantastic and the level of detail and care is phenomenal. Seeing the original private members’ spa concept materialise is great. We’ve put together a fantastic spa team and managed to do the huge opening project work while running a busy spa operation at the same time and without interrupting our guests’ journeys. We’ll now use the spa as a catalyst to elevate Sopwell House in the luxury market and to add value across our entire operation.”’

SOPWELL HOUSE +44 (0) 1727 864477 | www.sopwellhouse.co.uk Owner: AB Hotels Director: Rafi Bejerano Spa director: Richard Macklin Spa consultant: Debi Green Spa Consultancy Interior design: Sparcstudio Property developer: Paragon Investment: £14m Spa size: 1,500sqm and 400sqm Spa Garden Spa team: 70+ at full capacity Treatment rooms: 14 plus two specialist rooms for Vichy shower and quartz treatments New jobs created: 40+ Suppliers: Spa4, FA-Design, Technogym, Rigo Spa, Dyson, Dornbracht, Premier Software, Gantner Hydrothermal design and supply: Rigo Product partners: Elemis, ESPA, Aromatherapy Associates, iS Clinical, Jessica and Mii Treatment beds and loungers: Gharieni

62

www.europeanspamagazine.com

Business GHARIENI PROMOTION

The evolution of spa equipment

J

After almost three decades of progress Germany’s Gharieni Group continues to develop and incorporate innovative technologies into the designs of its treatment room furniture

ust under 30 years ago, Gharieni Group founder and CEO Sammy Gharieni, began a revolution in spa equipment.

Initially focused on providing the medical profession with chairs and tables, he identified a need to inject a design element into what, in his view, were traditionally simply functional and serviceable furnishings.

Subsequently, a decade ago Gharieni introduced an innovative and niche range of speciality tables that incorporated high design and practicality while delivering a multi-sensorial and memorable experience for both guests and practitioners.

The first version of the now popular MLX Quartz, with its naturally inspired sand bed, has since progressed to offer a multitude of features, including its newest addition of embedded salt tiles. The inclusion of inversion gravity and warm quartz crystals with added undulations, and the recent development of aroma

64

“Our partnership with Forbes Travel Guide reinforces our commitment to delivering stellar service, supreme comfort and impeccable design to our partners.”

Sammy Gharieni Gharieni Group

encapsulation and chromotherapy options, all combine to create a truly unique treatment protocol that offers a multi-sensorial journey for the guest.

Based in Germany, the Gharieni Group is now one of the world’s leading manufacturers of high-end spa and medical equipment and furniture. Its products are all made in Germany to exacting standards, and are designed with the utmost attention to quality and detail.

Striving for seamless integration, its functional

equipment aims to create a memorable experience for clients, providing a distinctive guest journey that combines the mechanics of superior equipment with the practiced touch of therapists.

In developing its collection, the brand aims to allow for transformation of flexible spaces within treatment rooms while enhancing their efficiency, functionality and design aesthetic.

Ultimately, its furniture aspires to reflect the authenticity and messaging of each spa’s brand identity as well as increasing its revenue.

A new wave of technology The Gharieni Group’s partnerships outside the industry have led to the incorporation of binaural and augmented technologies into its treatment beds. For example, in recent years, infrared technology has gained credibility and popularity thanks to its proven health and wellbeing benefits, including relief of

www.europeanspamagazine.com

Business GHARIENI PROMOTION

inflammation, stiffness and soreness through increased blood circulation; increased energy levels; stimulation of metabolism; and skin rejuvenation. Responding to this shift, the MLX Dome by Gharieni utilises newly developed bi-carbon technology and carbon fibres to stimulate the body with long-wave infrared rays.

In addition, for the past three years, the Gharieni Group has conducted extensive research into augmented reality and artificial intelligence (AR/AI) technology. Having investigated how best to incorporate this into the spa and wellness arena, the company is in the final testing stages of its Augmented Massage bed, which allows the therapist to conduct a ‘symphonic melody’ on the guest’s body through carefully orchestrated movements.

In a prestigious partnership, Gharieni was chosen in 2019 as the Official Spa and Wellness Equipment manufacturer of Forbes Travel Guide. Started as Mobil Travel Guide in 1958, Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas.

“This serves to reinforce our commitment to delivering stellar service, supreme comfort and

www.europeanspamagazine.com

impeccable design to our partners in the hotel and resort category,” says Sammy Gharieni of the collaboration.

Above from left: Gharieni’s Augmented Massage bed is based on extensive research into AR/AI; a Spa.Wave Power Nap table at La Butte aux Bois, Belgium; the MLX Dome utilises new bi-carbon technology; a Gharieni Limber table at Bergamos Retreat, Texas, US

Everything on show The brand’s dedication to innovation extends beyond its products to its sales and service outreach, and it has created fully operational showrooms within respected spas and resorts with the aim of providing greater visibility of the full range of its equipment.

Everything from specialty tables – such as the Libra horizontal shower, the Spa.Wave Power Nap table, the award-winning Well Massage 4D system and the MLX Quartz – to the PediSpa hydro collection and the brand’s furnishings and modular cabinets can be viewed in person.

“The first showroom opened in 2016 at the JW Marriott Turnberry in Miami and is also our US headquarters,” recalls Gharieni. “This was followed by other locations in Texas, Belgium and Sweden. Currently, we are in discussion with other properties around the world who are seeking to deliver exceptional equipment experiences to their discerning guests.

“These supplement our traditional showrooms in the UAE, Germany and the Netherlands,

which support our distribution network that operates in more than 100 countries today.”

Education and investment Educational tools and training are a key part of Gharieni’s future development, so the Group has partnered with esteemed skincare lines to create treatment protocols for therapists that merge superior products with the equipment’s unique functions.

This approach provides additional revenue streams for spas, as well as effective messaging for marketing and promotional campaigns. In particular, the addition of a speciality table has been shown to effectively increase ROI in the brand’s products. “Demand for the table is high, and guests are paying a premium price for the service allowing us to recoup our initial investment within four months of purchase,” states Clive McNavish, former GM of Glen Ivy Hot Springs in Corona, California. www.gharieni.com

65

modern plant chemistryTM

Wellness

HEALING THERAPIES

NUTRITION

MINDFULNESS

MOVEMENT

RETREATS

EDITED BY SARAH TODD

Editor’s choice

Grayshott Health Spa launches comprehensive medical clinic New services ranging from examinations to prescriptions will reinforce the brand’s tailored medical approach to holistic wellbeing

UK: Grayshott Health Spa in Surrey has enhanced its natural health and wellbeing services with the launch of a comprehensive new medical clinic.

Intended to reinforce the brand’s commitment to a ‘medical approach to overall health’, the facility will be operated under the supervision of medical director Dr Ursula Levine.

With more than 30 years of clinical experience, Dr Levine is trained in F.X. Mayr Medicine, HeartMath Coaching and various Traditional Chinese Medicine therapies alongside her general practice qualifications.

Aiming to empower guests to rediscover their own ability to respond to daily challenges, Dr Levine says: “We have the support of a skilled and enthusiastic team from a range of disciplines and I truly believe we can deliver a service that will see our guests leaving with a renewed sense of wellbeing for the long term.”

Having pioneered its ‘gut health’ concept in the

www.europeanspamagazine.com

UK for more than 50 years, Grayshott Health Spa’s seven-day Health Regime is designed to balance and restore the digestive system and focuses on effective and sustainable results.

Complementing its current offering of natural health therapies, fitness and nutritional guidance,

“The introduction of the new medical clinic at Grayshott will elevate our ability to offer a complete and encompassing wellbeing service for our guests.”

Sheila McCann, UK general

manager, Grayshott Medical Spa

the clinic will enable Grayshott to further tailor its programmes to every guest’s personal needs.

Following the property’s recent Care Quality Commission registration, and with the support of the new clinic, Grayshott will now be able to offer a full range of independent healthcare services including private consultations, physical examinations, health assessments and the prescription of medicines as well as referrals to other healthcare specialists.

Speaking exclusively to European Spa, Grayshott’s UK general manager, Sheila McCann, adds: “The introduction of the new medical clinic at Grayshott will elevate our ability to offer a complete and encompassing wellbeing service for our guests. By integrating acclaimed natural health therapies with expert medical care, we offer a unified approach that aims to optimise best health for our guests.” www.grayshottspa.com

67

Wellness Global trends & developments

SHA Wellness Clinic treatment to boost cognitive recovery for decision-makers SPAIN: Integrated medical wellbeing pioneer SHA Wellness Clinic has launched a new treatment that helps to stimulate the brain’s cellular recovery.

The 45-minute Brain Photobiomodulation Therapy is non-invasive and has been developed in conjunction with NASA and Harvard University in the US. To help combat anxiety and boost energy levels, guests are fitted with a soft helmet that sends low-intensity electrical currents and infrared light of varying wavelengths to different areas of the brain.

According to SHA, as a result of the exposure to infrared light, brain-phototherapy increases the oxygenation of brain cells, which can help to improve memory, concentration and overall cognitive performance.

“The Cognitive Development Unit was born from the concerns we have about mental wellbeing,” says neuroscientist Dr. Bruno Ribeiro,

head of the Cognitive Development and Brain Stimulation Unit at SHA. “People now live longer, but not always in the best health due to poor nutrition, stress or lack of exercise,” he continues. “Our guests come to SHA wondering how they can age with maximum brain capability, and we have recently seen a remarkable increase in guests coming specifically for this type of treatment.”

“The typical wellness clinic guest used to be someone with a lot of time, but now it’s the opposite,” adds SHA vice-president Alejandro Bataller. “Now, our guests are decision-makers – people who have very stressful lives and are aware that they need a reset. They come to learn more about themselves so they can enjoy optimal vitality and brain activity, and therefore enhance productivity.” www.shawellnessclinic.com

Tri-Dosha founder expands reach with new wellness centre UK: A new wellness centre offering Ayurveda, herbal medicine, yoga and meditation has opened in the East Midlands.

Founded by Tri-Dosha’s Sunita Passi, The Vale of Belvoir Wellness and Treatment Centre, located in the newly renovated Engine Yard retail area in Leicestershire, offers a yoga studio and two treatment rooms Sunita Passi as well as a retail space.

Described by Passi as “an evolution of Tri-Dosha’s training academy”, the centre will offer a wide variety of classes, workshops and treatments. The signature session is The Sunita Passi Experience, which encompasses a 45-minute consultation as well as a chakra crystal selection and a 75-minute bespoke Ayurvedic massage.

Commenting at the centre’s launch, Passi says: “We will build on our holistic foundations to educate and encourage clients to try our methods for healing and natural health, and help to build a community in the Vale of Belvoir and across the East Midlands.” www.tri-dosha.co.uk

68

www.europeanspamagazine.com

Wellness Global trends & developments

THREE OF THE BEST

Creative wellness programming for the next generation 1. Grand Resort Bad Ragaz Family Spa SWITZERLAND: The luxury wellbeing and medical health resort’s offering for families extends to its creation of a Family Spa and four two-bedroom Family Suites.

Enhancing the resort’s wellness programming, the Family Spa was designed by interior expert Claudio Carbone and welcomes children up to the age of 16.

Aiming to provide a fun and engaging space in which children can enjoy their own wellness experience, the Family Spa facilities include a range of bathing areas and hydro-massage showers alongside a miniature version of local landmark the Tamina gorge. www.resortragaz.ch

3. Mini Mindfulness Chia Laguna, Sardinia 2. Country Kids FRANCE: Situated in the picturesque Languedoc-Roussillon region of the south of France, the Country Kids family resort specialises in ‘swapping screen-time for family time’.

A comprehensive programme of engaging experiences takes place within its 30-acres of farmland, including various fitness lessons as well as family yoga sessions, cooking classes and a dream-catcher-making class, where children are encouraged to express their inner artist and develop their creative skills using local resources from the surrounding woodland area. www.country-kids.fr

ITALY: Luxury resort complex Chia Laguna in Sardinia has recently launched a series of ‘Mini Mindfulness’ children’s activities.

Sessions have been designed to encourage children to reconnect with the world around them and include ‘smiling yoga’, which combines laughter with yoga and breathing exercises, and al-fresco painting lessons in the resort’s Le Dune Garden, where children are taught a variety of creative techniques.

There is also the opportunity for children to make their own spa treatments using ingredients from the spa’s herbal garden combined with fresh fruit and honey to make face masks. www.chialagunaresort.com

Four Seasons debuts ‘Take Your Time’ GLOBAL: Four Seasons Hotels and Resorts group has launched a series of ‘global discoveries’ across its worldwide hotel portfolio to enable wellness enthusiasts to better connect with and discover destinations.

Called ‘Take Your Time’, the collection of curated experiences, which span timeframes including one minute, one hour and one day, are intended to reflect the rich culture of each property’s location.

These include a ritual called ‘Goodnight Kiss’ at Four Seasons Resort, The Nam Hai, where guests are bathed in the healing vibrations of singing bowls during the spa’s Luisa Anderson nightly ritual. Elsewhere, a day at the Turkish Baths at Four Seasons Hotel Istanbul includes a morning yoga session by the Bosphorus strait, followed by a private hammam session and a nurturing Turkish bath.

Luisa Anderson, regional director of spa, for Asia-Pacific Resorts says: “Take Your Time celebrates the wonder of connection – which is the currency of wellness – with ourselves, our loved ones or our surroundings.

“All too often we engage in simultaneous interactions – in person, over email, on our phones, even in our heads – leaving us feeling distracted and detached. By taking the time to authentically and exclusively dedicate ourselves to the moment, we remember what it means to really connect. Our focus and appreciation are magnified and we feel a greater sense of joy, peace, security, love and compassion.” www.fourseasons.com

www.europeanspamagazine.com

69

Wellness Global trends & developments

SWITZERLAND: The spa at Grand Hotel Kronenhof has introduced three new outdoor wellness experiences for its guests to enjoy.

Situated in the heart of the Swiss Alps, the new outdoor activities include the light-hearted ‘goat yoga’, which takes place outside surrounded by a herd of goats, which are permitted to lie on the yoga mat to provide a calming influence and even climb on a yogi’s back while in a downward dog position.

Traditional whey baths have also been introduced. Having existed since ancient Greek times, bathers sit in a wooden tub full of the waste product of the cheese-making process for up to 20 minutes. Containing numerous vitamin and mineral compounds, including calcium, potassium and phosphorus, the whey is said to be deeply nourishing to the skin.

Silvotherapy, or forest bathing, rounds off the trio of new experiences with guests taken on a two-hour guided walk into the nearby Engadine valley while tasting fresh mountain herbs picked en route. They are encouraged to smell the Swiss stone pine, which is renowned for its relaxing properties, as well as listen to the roar of the river and feel the freshness of the grass beneath their feet.

Experience the theatre of nature ITALY: The innovative and unique Knottnkino Natural Theatre in South Tyrol offers hikers in the scenic landscape a chance to truly disconnect and deeply relax.

Designed by South Tyrolean artist Franz Messner, the panoramic theatre is located on Rotsteinkogel mountain between the villages of Avelengo and Verano.

Within the arena are 30 cinema-style seats made from hard-wearing steel and chestnut

wood, which are positioned in order for people to sit, reflect and enjoy the views below.

The vantage point overlooks the entire Etschtal Valley and visitors can enjoy stunning vistas that take in an area from the peaks of the Texelgruppe Nature Park up to the Gantkofel mountain, Penegal mountain and further to the Weisshorn mountain. www.merano-suedtirol.it

Image: IDM Alto Adige, Clemens Zah

Grand Hotel Kronenhof embraces outdoor wellness

www.kronenhof.com

Wellness innovator

Well Studio opens at Uncommon London UK: Responding to the trend for communal workspaces with a focus on enhancing the wellbeing of their users, London-based luxury co-working space Uncommon has unveiled a flagship location with an entire floor dedicated to health and wellbeing.

Situated in Liverpool Street, the entire eighth floor is occupied by a ‘Well Studio’ equipped by a variety of exclusive partners, including global interactive fitness platform Peloton.

The Well Studio enables Uncommon members to relax and unwind as well as work out on a Peloton indoor bike. It also offers direct access to an open-air rooftop terrace and four walnut-clad pods, designed to offer the best possible environment for peaceful meditation practice.

“The unveiling of the Well Studio at our flagship space acts as a continuation of the very latest thinking in sound design, ergonomics and the psychology of productivity,” says Uncommon co-founder, Tania Adir. www.uncommon.co.uk

70

www.europeanspamagazine.com

A NEW STANDARD OF COMFORT AND EXCELLENCE OAKWORKS MASTERS' COLLECTION

Choose Oakworks Spa for your next design project. The Masters’ Collection gives you the freedom to select unique finishes, materials, colors, and designs – while staying within your budget. Virtually unlimited combinations to create your masterpiece. Design your table in STUDIOTM today!

Need help planning your next project?

Let's talk!

www.studio.spatables.com | international@oakworks.com 001 717.759.3125

Wellness leader Si Tate

Empowerment through wellness We spoke to Si Tate, founder of Tate Wellness, about his role as a Spa Fest ambassador and his desire to improve the health of both clients and therapists

F

itness specialist Si Tate (right) entered the world of fitness and wellbeing 13 years ago following a ‘lightbulb moment’ in his personal life. Working in IT and overweight, he engaged a personal trainer and revolutionised his diet. He then left his job and retrained to become a personal trainer before founding Tate Wellness in London in 2015.

Specialising in functional training for people of all abilities as well as sustainable nutrition and injury rehabilitation, London-based Tate Wellness has built a reputation for empowering clients to realise their potential through exercise and enduring lifestyle changes introduced in an empathetic and supportive environment.

We spoke to Tate about his quest for inclusivity in fitness and the wider world of wellness.

How did your wellness journey begin?

Thirteen years ago I was working very long hours and had, over a number of years, gained 25 extra kilos. One day, something snapped and I became very determined to make a change, so I decided to get a personal trainer. I realised that what I’d gone though had massively and positively changed me, so I decided this was something I wanted to help other people to do. A year later, I had retrained as a personal trainer and left my job.

What is your approach to lifestyle change?

At Tate Wellness, every member of the team makes deep and lasting connections with our clients and we work from the cornerstones of always being kind and empathetic.

We endeavour to make fitness a positive experience and concentrate on what our clients can do, rather than what they can’t. We also link fitness with learning new skills. Too many people view exercise as punishment rather than a celebration of what they can do.

What fitness trends are currently emerging?

There is a reframing of the concept of ‘wellbeing’ with far less of a concentration on weight loss and aesthetics and more on living a healthy lifestyle and celebrating your body’s ability, whatever your level. I believe it’s becoming more acceptable not to conform to out-dated ideas of fitness and health, which I think is great. For me, diversity is everything.

72

How do you enable your clients to introduce positive changes into their lifestyle?

Exercise should be empowering. We look for something that our clients enjoy doing, whether its learning to swim or Olympic lifting. Whatever exercise it is, it shouldn’t be a chore.

In terms of diet and general lifestyle, we work on the little improvements that add up over time, from drinking more water and taking a walk at lunchtime to chewing your food properly!

While extreme diets may give drastic and radical results, most people find it difficult to make these sweeping changes and they rarely enable people to enjoy lasting results.

What are the best moments of your job?

On the surface, we deal with the physical side of things but what I love the most are the psychological ‘wins’ that come from exercise; people gain confidence in what they can do and overcome self-doubt. Exercise affects far more than just our body shape.

Where else does your role take you?

I often work in the corporate environment and I find it very interesting as some people, especially men, can feel very self-conscious. In this setting, wellness can turn people off if it isn’t used subtly so you need to find different ways to give clients peace and clear their minds.

Tell us about your SpaFest ambassador role.

SpaFest encourages attendees to unwind and consider themselves in the ‘bigger picture’ of wellbeing, so I want to talk about the importance of spa workers looking after themselves before they look after clients. You can’t build anything on shaky foundations and therapists are often tired, over-worked and not particularly well themselves, they are then expected to work on guests over long periods. For me, true wellness begins with taking control of your own self and making decisions that enrich your life. www.tatewellness.com www.madeforlife.org/spa-fest-2019

www.europeanspamagazine.com

Double the Antioxidant Power Complementary water and lipid formulas to intensify results.

Protect and repair with the synergistic action of Alpha Lipoic Acid, DMAE and MSM

LUXURY

without compromise Made in London with Love Since 2002

Performance driven organic formulations High-tech

Natural

Clinically proven

theorganicpharmacy.com | info@theorganicpharmacy.com | +44 208 993 6427

Business VOYA PROMOTION

A stellar partnership Combining the benefits of seaweed and quartz sand therapy, VOYA has collaborated with Gharieni to develop three unique body treatments specifically for the MLX Quartz bed

T

wo of the spa industry’s leading brands, VOYA and Gharieni, have partnered to develop a series of targeted body treatments that offer the psammotherapy – or hot sand therapy – benefits of Gharieni’s MLX Quartz bed with the efficacy of VOYA’s organic seaweed treatments.

Emma Roberts This marine-inspired collaboration is designed to maximise treatment room occupancy while enhancing the guest experience by combining the best of VOYA’s seaweed ingredients with Gharieni’s world-class treatment bed.

The concept is simple yet effective; the warm, cradling and cocooning effects of the quartz helps to soothe and soften the muscular tissue as specialised massage movements and applications of warm, hand-harvested seaweed products work to detox, smooth, calm and strengthen the body.

“VOYA is delighted to be collaborating with Gharieni on this exciting venture,” says VOYA’s sales director, Emma Roberts. “This is two innovative and forward-thinking brands working together to enable spa operators to enhance their menus and increase yield and retail sales.”

A trio of treatments Three specialised treatments, developed over the course of six months, work in synergy with the body and mind to offer a soothing series of therapeutic rituals. The ‘Massage’ uses heated quartz to warm the muscles as pressure-point, Balinese and Hawaiian techniques stretch and relax them.

The ‘Wrap & Facial’ begins with a body wrap of warm Laminaria leaves to increase the detoxification effects of the heated quartz. A facial then provides exfoliation and masks to hydrate and perfect the skin. To complete the capsule collection, the ‘Massage, Wrap & Facial’ combines all of these techniques to boost overall wellbeing and promote lymphatic drainage and body balance.

“Combining the amazing products of VOYA and the fantastic possibilities of the Gharieni MLX Quartz bed elevates results-driven treatments in spas to the next level,” says Andreas Blum, head of treatment concepts at Gharieni.

“The synergies simultaneously create memorable moments and body transformation for guests.”

are truly impressive as both seaweed and quartz aid detoxification by improving the lymphatic flow around the body, helping to flush out toxins.

The treatments also offer anti-inflammatory benefits as quartz has the ability to promote self-healing within the body and the skin. Meanwhile, seaweed has a calming and soothing effect, helping to strengthen the skin’s natural defences.

Furthermore, the Gharieni bed has specialised heat methods that open the pores at a deeper level to allow vitamins and minerals from the seaweed to be more efficiently absorbed.

These can help reduce the signs of ageing, calming and soothing, detoxifying, repairing and strengthening the skin.

A boost for spas The benefits for spa operators, according to Roberts, are that they will have “more flexibility and diversity with treatment booking” and will therefore be in a position to offer the guest more options. Between eight and ten of the new treatments can be offered each day on the MLX Quartz bed, thereby maximising a spa’s revenue opportunities.

“The MLX Quartz bed is a treatment within itself,” Roberts continues. “It works in synergy with our seaweed to give the guest the optimum results from the treatments. Spas can maximise this by charging more for the experience and increasing their yield.”

Positive partnerships Both Gharieni and VOYA believe brands and equipment providers should work in collaboration more often to create unique experiences for guests and enable their spa partners to increase both treatment revenue and retail sales.

The new spa therapies will initially launch into spas that already have the MLX Quartz installed and these accounts will require just one day of training in the new protocols.

If the spa is new to the bed, then one day of training with Gharieni is required, followed by one-and-a-half days with VOYA. Courses will be offered on site, in VOYA’s Irish academy or in one of Gharieni’s training locations in Dubai, USA, The Netherlands and Germany.

The official launch of the new treatments will take place in 2020 at Professional Beauty GCC in Dubai, followed by Professional Beauty and World Spa & Wellness in London and in the US at ISPA. VOYA will host a launch event for VIP clients at its training academy in March 2020. www.voya.ie | www.gharieni.com

Therapeutic benefits The effects of combining the heated Persian sand in the MLX Quartz Bed with the beneficial properties of seaweed

74

Opposite page: Developed over a six-month period, three new treatment protocols from VOYA combine with the benefits offered by Gharieni’s MLX Quartz bed (centre left) to offer spas new treatment opportunities

www.europeanspamagazine.com

www.europeanspamagazine.com

75

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

Achieve life’s potential…

European Spa heads to Kamalaya on the tropical island of Koh Samui in Thailand to find out how the leading destination’s exceptional team is taking wellness to the next level R E P OR T BY S A R A H C A M I L L E R I

76

www.europeanspamagazine.com

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand Left: The multi-award-winning Kamalaya wellness sanctuary and holistic spa has a global reputation as a centre of excellence for transformational and healing hospitality

K

amalaya Wellness Sanctuary & Holistic Spa, located on the balmy southern shores of Koh Samui in Thailand, is a shining example of how immersive wellness and luxury hospitality can blend to create a compelling world-class destination. Opened in 2005, this award-winning resort was created to provide an escape for health-conscious travellers looking to balance body, mind and spirit.

Tucked away on a lush tropical hillside that cascades down to a private beach, the resort’s unassuming architecture has been carefully crafted to celebrate the beauty of nature. A perfect backdrop for contemplation and rejuvenation, its sense of place helps to underpin a wealth of wellness programmes and retreats that bring together healing therapies from east and west, as well as inspired healthy cuisine, holistic fitness and life coaching.

“Kamalaya translates as ‘the realm of the lotus’,” says co-founder John Stewart, who decided to create this beautiful sanctuary with his wife Karina back in 2001 when wellness was not even a defined reason for travel. “This is a place where the heart can peel off all the layers of trauma and any negative thoughts or ideas to emerge nourished, revitalised and transformed like the lotus flower.”

Inspired by the sense of spirituality that Stewart gained during 16 years of service as a monk in India, as well as Karina’s distinguished medical career as a doctor of Traditional Chinese Medicine (TCM) and scholar of Asian healing and spiritual traditions, the couple realised their desire to provide a unique destination to help people achieve their potential.

“As well as our personalised wellness programmes, we also offer a range of intimate group immersion retreats with various facilitators, plus the ‘Awaken Your Essence’, which I lead myself.”

Karina Stewart Co-founder

www.europeanspamagazine.com

77

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

At one with nature Kamalaya’s biophilic design is the work of artist and architect Robert Powell who wanted to emphasise the sacred spirit of its location. Discreet buildings and contemplation points softly meld with the landscape and the resort hums gently with tropical birdsong from the canopy above, which gives shade to 76 varied types of guest accommodation ranging from hillside rooms and suites to luxurious private villas.

Guests are afforded plenty of space to roam between facilities including the spa, two restaurants, the Yantra Hall for gatherings and meditation, a dedicated yoga pavilion, two swimming pools, an extensive gym, an art gallery, a tea lounge; a boutique and the resort’s private beach.

Working alongside the Stewarts is Swiss-born managing director Marc A. Cornaz who has experience with multinationals including Pepsico Restaurants and Hilton. “Kamalaya is very different to most destinations, as

“We try to encourage people to change one habit every trip. You can’t change your personality but you can change your habits and this can have an incredible effect on how you see the world.”

John Stewart Co-founder

78

Clockwise from above left: Kamalaya is a destination that encourages people to ‘disconnect to reconnect’; a guest relaxes against a backdrop of the surrounding forest canopy; meditation and mentoring are a part of the resort’s offering; a yoga class takes place overlooking the Gulf of Thailand; traditional iconography and water features are found throughout the resort

everything comes from the original aim of its co-founders, John and Karina, to create a place that would truly help people. It’s a very different process when you create something from the heart and mind rather than looking at it from a corporate point of view,” explains Cornaz, who joined Kamalaya three years before its opening.

“I always say that when you walk into a hotel you always know who won – sometimes the architect, sometimes the accountant, or even the hotel operator. It’s very hard to get the balance right,” he says. “Here, we work as a team to create everything and this is always more powerful than following one individual’s capability. Together you are able to see the bigger picture and find a balance. Of course, a therapist is working very differently from an accountant, but you need people with these different mindsets and skills to harmonise.

Wellness expertise Since opening in 2005, Kamalaya’s cleansing detox and rejuvenation programmes have grown to number 14, including those specifically designed for stress and burnout; weight management; emotional balance; sleep enhancement; fitness and healthy ageing; and, of course, yoga.

www.europeanspamagazine.com

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

Drawn to create a place of sanctuary Co-founder John Stewart’s commitment to build a wellness destination was inspired by his 16 years’ experience as a monk in India, when he helped to build an ashram in the Himalayas, honed his understanding of meditation and began offering spiritual guidance. It was there in 1982, that he met Karina who came to the ashram to study meditation. Years of friendship followed before John and Karina finally married and began a new life together in Kathmandu, where John was a successful art dealer and Karina opened a medical clinic.

“We thought we should create a place where Karina’s knowledge of health and my knowledge of meditation could be enjoyed by people on holiday,” says John. “I wanted to do something pragmatic that would translate our experience into something that was accessible and approachable in the modern world.”

However, it wasn’t until 2001 that John travelled to Koh Samui to recuperate from a serious illness and, while exploring the island, discovered a densely forested hillside dotted with giant granite boulders.

At the heart of this tropical terrain was a cave. “I had lived in a cave in the Himalayas and when I stumbled across this special place, which now lies at the heart of Kamalaya (pictured below), I discovered that Buddhist monks had lived there for hundreds of years. It felt as though I was being spoken to and told ‘you have to take care of this land’.”

This sense of destiny is part of the special energy that translates to all of Kamalaya’s guests from the moment they check into this lush tropical resort and immerse themselves in everything it has to offer.

Above from left: Marc A. Cornaz with Karina and John Stewart

www.europeanspamagazine.com

79

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand Clockwise from right: A guest takes exercise as part of Kamalaya’s Structural Revival programme; a leafy path descends to the private beach; Thai massage is a speciality at the resort; the island’s natural bounty provides ingredients for Kamalaya Cuisine

Wellness and spa director Gopal Kumar brings 20 years’ hospitality experience to lead the resort’s 109-strong wellness team. Having previously worked for notable brands including Burj Al Arab, Peninsula, One & Only, Oberoi Hotels & Resorts, Ananda-in-the-Himalayas and Daylesford Organic, he is tasked to deliver exceptional wellness programming under the direction of Karina Stewart.

“Karina brings so much medical knowledge and is exceptionally creative – she is not afraid to diversify, yet she knows how to keep the essence of Kamalaya in everything we do,” states Kumar. “Her support gives me and the whole team a real sense of purpose and value.”

“The resort’s wellness programmes are tailored by the needs of its guests,” says Karina, adding: “My clinical practice and education in TCM works in collaboration with the diverse talents of our multinational, interdisciplinary team of naturopaths, acupuncturists, herbalists, homeopaths, physiotherapists, yoga and fitness instructors, psychologists and life enhancement mentors.

“Our solution-oriented programmes are inspired by the philosophies and ancient medical traditions of Asia. As well as our personalised wellness programmes, we also offer a range of intimate group immersion retreats with various facilitators, as well as the ‘Awaken Your Essence’, which I lead myself.”

Immersive programming Kamalaya draws from more than 70 therapeutic specialisms, including holistic medicine and complementary eastern and western practices. As well as premium spa services, practitioners of Ayurveda, TCM, naturopathy, homeopathy, holistic Thai therapies and yoga are available alongside Pilates, Qigong, meditation and fitness classes. One-to-one sessions with personal trainers, life coaches and meditation and pranayama practitioners are also available.

“There is an increasing need for people to find effective and authentic solutions to the very real health problems in their life: physical, mental or emotional,” says Karina. “People are looking for ways to manage their stress in effective and sustainable ways. Fitness is, of course, an excellent avenue to affect such goals, providing many other health benefits too.

“We are seeing more people interested in our Structural Revival programme with its emphasis on improved alignment, posture, musculoskeletal issues and the positive effects of this focused approach. We are also seeing a continued interest in themes that address emotional habits, whether related to stress or life changes. Our Embracing Change and Finding Emotional Balance and Freedom programmes, which are personalised and facilitated by our mentors, are also increasingly popular.”

“We discuss how our guests are doing and feeling daily, which helps us to respond to how the world is evolving,” adds Kumar. “Urbanisation, people moving from place to place for work, and separation from family are becoming more normal, but we just don’t realise how much these demands can impact on our system. This separation of self over a period of

80

www.europeanspamagazine.com

Gold Sponsors of

ÂŽRegistered design

The brand trusted by thousands of spas and therapists.

40 years acclaimed manufacturing experience in the spa and beauty sector culminate in a luxurious, functional and diverse range of bathrobes, towels, memory foam items and treatment accessories.

Come and discover what we can do for your business.

Supreme quality, environmentally friendly disposable range to suit all needs.

Discover ranges of expertly designed materials from traditional towelling to innovative trend setting alternatives.

Constantly competitive pricing promising value consistency‌ essential for long term business budgeting.

Passionate about creating uncompromising quality whilst protecting the environment: + Pioneering the concept of reducing laundering costs by up to 40% and saving energy with easy wash, quick drying material ranges + Only using AzoFree dyes (not containing carcinogens) during manufacturing + Constantly innovating and expanding a range of disposable towels, robes and treatment accessories that exceed the industry standard thickness, with a super soft feel whilst retaining 100% biodegradable, recyclable characteristics.

Reduce laundering constraints without compromising treatment quality.

I /MajesticTowels

L Superior quality robe, dual layered and woven as one fabric.

Ultra light with a luxuriously soft feel.

@majestictowels Call our dedicated customer service team on:

0121 7739091 / 7720936 Email us:

info@majestictowels.co.uk View our extensive range and order online:

www.majestictowels.co.uk

Scan now to discover more

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

Clockwise from above: A Chi Nei Tsang abdominal massage provides emotional release; every guest stay begins with a personal health consultation; Kamalaya is built in synergy with the lush, tropical environment

time is not healthy. Loneliness has increased everywhere, so our programmes work fantastically well to treat this.”

A healthy philosophy Kamalaya’s extensive award-winning menu is the cornerstone of every guest’s stay. The uniquely curated Kamalaya Cuisine is a product of Karina Stewart’s knowledge of functional medicine and cellular detoxification combined with her passion for local ingredients and healthy cooking methods.

Unlike many wellness destinations there is no dogma about diet – it’s all about high-quality fresh ingredients, organic wherever possible, cooked cleanly and enhanced with medicinal fresh herbs and spices.

Calorie counting is also firmly off the menu with an emphasis placed on educating the palette to enjoy the health-promoting properties of all dishes. An imaginative

“We work as a team to create everything and this is always more powerful than following one individual’s capability. Together you are able to see the bigger picture and find a balance.”

Marc A. Cornaz Managing director

82

Detox Menu available at both restaurants features low allergenic, low inflammatory, low glycaemic and vegetarian dishes. Juices, herbal teas and healthy tonics are freely available, freshly prepared by Kamalaya’s F&B team who are knowledgeable about every ingredient.

Kamalaya’s philosophy has always put quality over quantity in every aspect of its operations. “We are a wellness destination and this is where our roots are, which I think is very rare,” states Cornaz. “We currently see around 3,500 guests per year who stay an average of nine days. “We measure our success by how many come back, and Kamalaya enjoys 40% repeat guests, of which 20% have been here more than four times. Europe is a key market, especially the UK, Germany, Austria, Switzerland, Holland and Belgium with, more recently, a 20% increase of bookings from Australia.

“Usually our guests have read about us or have heard from someone who has been through the experience, which gives a personal connection. We do not rely on any third-party websites, which means 75% of our guests’ book with us directly,” adds Cornaz.

“Every time our guests return they become more open to a deeper personal journey,” explains John Stewart. “We try to encourage people to change one habit every trip. You can’t change your personality but you can change your habits and this can have an incredible effect on how you see the world.”

Direction of travel Kamalaya is a real wellness gem, offering an exceptional concept that would be hard to replicate anywhere else in the world, and this has taken many years to perfect. “We want our guests to feel

www.europeanspamagazine.com

NEW 2019

Spa Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

Above: Kamalaya’s serene tea lounge offers guests a place for refreshment and contemplation

inspired and motivated by the authenticity and richness of their unique experience at Kamalaya, with the resources to sustain and deepen their experience back home,” says Karina Stewart. “We want people to leave feeling like better versions of themselves.

“This is a very exciting time in the wellness industry and there is so much growth, development and innovation.

However, we would all do well to remember that the essence of ‘wellness’ and ‘healing’ is the human touch; it is about heartbeats; about people and individuals and this is our greatest resource and what it is all about.”

Constantly evolving, new partnerships and plans are in the pipeline to share the wisdom of Kamalaya with a wider audience. “We are aware of numerous opportunities for Kamalaya to innovate and extend its offering and we are working on ways to make the content of Kamalaya accessible to people around the world; to help past guests maintain their

programme in their home country and to help grow the overall consumer awareness of the brand,” says Cornaz.

“People wake up at a certain point in their life realising they’re successful and they make money, but they just don’t have emotional happiness and balance” reflects John Stewart.

“Everybody has the same problems in the modern world: we don’t handle our relationships well, we don’t handle our stress well, we’re just missing so many things and people can’t find meaning in their life because they have replaced it with ‘things’ and money. We try to show people how to connect to meaning again. We don’t prescribe ‘meaning’, we just help people to find it for themselves.”

Inspired by feedback from guests, including CEOs of various gobal businesses, a ground-breaking new concept is planned for land that lies adjacent to Kamalaya. “We are looking to create a new retreat completely focused on next-generation leadership,” reveals John Stewart. “So many people want to move away from being at the centre of business and into training the next generation to have an awareness of a world with meaning rather than just a focus on money.”

Kamalaya Wellness Sanctuary & Holistic Spa, Thailand

“Karina brings so much medical knowledge and is exceptionally creative – she is not afraid to diversify, yet she knows how to keep the essence of Kamalaya in everything we do” Gopal Kumar Wellness and spa director

84

+66 77 429 800 | www.kamalaya.com Owner: Kamalaya Koh Samui Co. Founders: John and Karina Stewart Managing director/CEO: Marc A. Cornaz Wellness and spa director: Gopal Kumar Architect and interior design: Robert Powell Spa size: 55 treatment rooms over an area of 8,000sqm Spa team: 109 Gym suppliers: Life Fitness, Stott Pilates Additional facilities: Alchemy Lounge, yoga pavillion, Pilates studio Thermal spa: Steam room, infrared sauna by Komeda Wet spa: Plunge pool, hot tub and lap pool, leisure and vitality pools Product partners: Sodashi, Subtle Energies, Amala, SpaRitual

www.europeanspamagazine.com

CONNECTING WELLNESS LEADERS “European Spa is an invaluable resource for spa and wellness investors, managers, developers, designers and suppliers.”

● ● ● ● ● ●

International news, innovations and investment Product, treatment and wellness intelligence Interviews and expert knowledge Exclusive reports on spa and wellness projects Design inspiration and equipment launches Previews of the best industry events

Subscribe today Renew your professional subscription online at: www.europeanspamagazine.com/subscribe Subscription rates: UK: £65.00 EU: £85.00 Rest of World: £110.00 (Six issues, including postage & packing)

Your next spa project starts here.

Offering an unrivalled level of service and an exceptional selection of beautifully crafted, high-quality furniture and equipment, Ellisons will ensure your next spa project is a success.

Our Spa Partner team can help with every aspect of your project, making sure it runs smoothly, on time and to budget. With a portfolio showcasing an extensive range of high-profile spa refits, you can depend on our years’ of experience advising on new builds and refurbishments in treatment rooms and relaxation and reception areas.

ellisons.co.uk

Ellisons offer an impressive selection of attractive spa furniture from leading brands Gharieni, Living Earth Crafts, REM, Salon Ambience and many more. Amongst our luxurious product range, you’ll find a selection of elegant, ergonomically designed treatment couches offering bespoke options to suit every treatment need.

Please contact our dedicated Spa Partner team to discuss your options in more detail: spapartner@ellisons.co.uk +44 (0)24 7636 9114 Find out how you can add value to your next spa project by downloading our Spa Guide at www.ellisons.co.uk/spa

BEAUTY

SKINCARE

Menu AROMATHERAPY

TANNING

NAILCARE

THALASSOTHERAPY

EDITED BY MARK SMITH

Editor’s choice

Rejuvenating beauty rituals from the sea Thalgo has launched a professional treatment and product collection to tackle wrinkles and refine pores while improving complexion, radiance and tone The Peeling Marin collection from pioneering marine cosmeceutical brand Thalgo features a new spa treatment and four targeted products that use acids produced from fermented micronised algae to smooth skin tone, refine the complexion and rejuvenate the appearance of fine lines and wrinkles.

Micronised algae was first developed

by Thalgo in 1966 and its laboratories have now created a new generation using Marian Harvey a natural biotechnological fermentation process that combines the acids from fermented micronised algae in lactic acid with glycolic and gluconic acids.

The fermentation process also boosts the levels of calcium, iron and magnesium present in the formula, delivering a gradual peel that stimulates cell renewal and is effective, but gentle on the skin.

The Peeling Marin professional treatment can be offered in three grades of intensity, from one treatment to smooth and boost radiance to a course of two or three sessions for deeper renewal that targets wrinkles, pores and firmness.

“The new Peeling Marin facial enables spas to include a cosmeceutical treatment to their menu, but one that is non-invasive and has a natural approach in terms of ingredients,” says Marian Harvey, managing director of Thalgo Group UK. “It means they can attract more of a salon-type clientele who are looking for a short treatment, maybe to have at the same time as a maintenance treatment, such as a manicure or pedicure.”

Thalgo Professional Peeling Marin combines pH 3-3.2 acids to deeply exfoliate and stimulate cell renewal.

The homecare range includes Intense Resurfacing Night Treatment, a serum that exfoliates and refines skin texture with a potent combination of acids. This works as an intensive treatment with Micro-Peeling Water Essence, while Soothing Repairing Balm nourishes the skin with Nutri-Soothing Complex, and Sunscreen Cream SFP50 offers UV protection throughout the day. www.thalgo.co.uk

www.europeanspamagazine.com

87

Menu New products & treatments

Treasured moments Rich, grounded tones emanate a vintage vibe for this year’s autumn/winter range from CND. Available in Shellac and Vinylux systems, The Treasured Moments Collection includes Baby Smile, a warm nude; Secret Diary, a deep mulberry; the rich cranberry of First Love; Cap & Gown, a khaki green; and B-Day Candle, a pumpkin spice orange.

“This collection is all about tapping into your fondest memories, the kind that are so impactful as an individual that they leave a lasting impression upon life’s journey”, says CND co-founder and style director Jan Arnold. www.sweetsquared.com

Stand to attention Mii has introduced an elegant new compact retail unit, showcasing its most popular hero products, from the best-selling Velvet Radiance Face Base to its award-winning Showstopping Lash Lover.

The Best of Mii compact unit offers a curated collection of products, clearly highlighting their benefits and displaying retail pricing. An essential for any spa, there is space for brochures and it is backed with images of stunning model looks.

“Our main floor stand is ideal for demonstrating makeovers and giving customers a wider breadth of shades, while the new Best of Mii unit provides a compact retail solution to present the spa or salon’s makeup offerings or feature in a retail area,” explains Gerrard International’s sales director Mandy Cook. www.gerrardinternational.com

88

The beauty of the night Adding to its popular Renight range, [comfort zone] has introduced a rich mask with a dual nourishing and antioxidant action.

Rich in certified organic goji berry oil, hydrolysed tomato extract and hyaluronic acid, this unique combination provides an intense antioxidant boost with a nourishing finish. The formula is enhanced with vitamin E and macadamia oil.

Recommended for all types, the mask is ideal for undernourished, dry, stressed and tired skin. It is also suitable for repairing and hydrating after sun exposure, or in harsh and cold climates. Apply to cleansed skin in the evening when preparing for bed, then remove any residue with a tissue or with a warm damp face towel. www.comfortzone.it

Super clean skin Mauli has introduced a pure, nutrient-rich cleanser formulated with 18 clarifying botanicals synergistically formulated to remove all traces of makeup, environmental pollutants, dead skin cells and excess sebum.

Supreme Skin Cleansing Oil promises to cleanse without disrupting the natural equilibrium of the skin and features a nourishing base of rosehip, jojoba and moringa, which are rich in fatty acids, vitamin A, antioxidants and anti-inflammatories. These work to soothe sensitivity and dissolve impurities without drying, dramatically improving skin tone, texture and hydration.

The blend is boosted by vitamin E and adaptogens of neem and turmeric to protect against free radicals and balance stress-damaged skin. Precious, cell-reviving rose, softening jasmine, brightening lime and soothing sandalwood enrich this multi-faceted, luxury oil. www.maulirituals.com

www.europeanspamagazine.com

Menu New products & treatments

Treatment focus Sothys Detox Energie Intensive Treatment Designed to provide the skin with a boost of energy, Sothys Detox Energie Intensive Treatment protects and perfects, boosting the skin’s natural defences with a combination of elderberry, Siberian ginseng and peptides.

Cleansing and brightening, the facial leaves skin reoxygenated and able to fight fatigue and pollution more effectively.

The treatment offers thorough cleansing rituals and deep detoxification with a manual scrub and ºextraction. Anti-pollution protection follows with an energy-boosting facial protocol. Sothys’ unique Digi-Esthetique facial massage boosts radiance before energising and lifting masks provide additional benefits, and the ritual is concluded with an application of anti-pollution cream and essence.

The retail line includes: Energizing Serum to cleanse and oxygenate; Depolluting Youth Cream to rebalance the microbiome; Protective Depolluting Essence as a pollution shield; and Instant Energizing Corrector, an EE cream to correct and perfect. www.sothys.com

A perfect finish Designed to protect and perfect, Biologique Recherche believes the creation of its Les Sérums de Teint has created a new category of cosmetic products.

The tinted serums combine skincare performance with makeup coverage in five different shades. The serum will hydrate and nurture the skin while protecting it against the harmful effects of UV, blue light and infra-red light radiation. The formula is non-comedogenic and is developed free from silicone, allowing the skin to breathe throughout the day.

Les Sérums de Teint is recommended for all Skin Instants facial treatments and post-treatment will provide a shield against external aggressors while offering a natural coverage for a refined and luminous complexion. www.biologique-recherche.com

Body reawakening: Decleor launches Aroma Blend

www.europeanspamagazine.com

The smart way to age Dermalogica’s latest Age Smart serum adopts a new approach to ageing with technology that harnesses the innate power of the skin.

The dual-phase Phyto-Nature Firming Serum combines highly active botanics with biomimetic technology to reawaken the skin and deliver instant firming and lifting results.

Sapphire-bound peptides help to protect from oxidation and reinforce skin structure; Amazonian camu camu, a Peruvian berry rich in vitamin C, boosts antioxidant action; and Moroccan rockrose extract helps neutralise skin-damaging free radicals. Caffeic acid is included to work with the skin’s microbiome to reduce the appearance of fine lines and wrinkles.

The serum can be applied morning and evening followed by the recommended moisturiser. www.dermalogica.co.uk

89

Menu New products & treatments

Treatment focus

QMS Medicosmetics Bespoke Facial Available in more than 600 leading spas around the world, including the Burj Al Arab Jumeirah, Dubai; Stanglwirt, Austria; and Mandarin Oriental Bangkok, QMS Medicosmetics has revealed a new look to its brand designs.

Meanwhile, its hero treatment, the Bespoke Facial, continues to offer a customised experience designed around the client’s individual needs.

Following an assessment, skincare specialists prescribe a 50 or 80-minute treatment designed to cleanse, revitalise and rebalance. The protocols combine a selection of spa-exclusive techniques, including fruit acid, lactic acid and enzymatic peels, while 95% pure oxygen therapy enhances ingredient penetration.

The highlight is a calming and cooling algae marine mask that covers the entire face, eyes and mouth. Focusing on individual concerns the treatment concludes with QMS Medicosmetics iconic collagen serums and prescriptive homecare. www.qmsmedicosmetics.com

Silver-lined quality Following the successful launch of Omorovicza’s Silver Skin Saviour mask in 2018, the brand has introduced two new products to complete the Silver Collection.

Silver Skin Tonic and Silver Skin Lotion have been developed to form the basis of a daily skincare routine targeting blemish-prone skin. Formulated with colloidal silver, widely recognised for its anti-bacterial and healing properties, the products also feature niacinamide and salicylic acid to tackle acne and reduce blemishes.

Silver Skin Tonic works as a traditional toner, while Silver Skin Lotion protects against pollution and environmental stress, delivering hydrating benefits with hyaluronic acid. www.omorovicza.com

Sweet dreams are made of this Aromatherapy Associates has launched a new product into its best-selling Deep Relax range to help calm the mind and promote a restful night’s sleep.

The 100%-natural Deep Relax Sleep Mist is blended with a potent mix of vetiver, a deeply-relaxing sedative; sandalwood to calm the mind; and chamomile to soothe and comfort the body.

The unique combination is designed to relieve daily tensions and stresses, calming the emotions. The Sleep Mist can be spritzed onto the body or bedlinen before bed and inhaling deeply allows the soothing aromas to naturally calm the mind, body and soul. www.aromatherapyassociates.com

90

www.europeanspamagazine.com

TRANSFORM Y O U R S PA O F F E R I N G THE GLOBAL LE ADER

PRO EDITION

THE ORIGINAL LED MASK, RE-ENGINEERED FOR MAXIMUM EFFICACY & PERFORMANCE 6 Treatment Modes / 4 Wavelengths D Y N A M I C A P P L I C AT I O N S W I T H I N Y O U R S PA Treatment Integration, Express Protocols & Targeted Treatment of Ageing Skin - Dull & Tired Skin - Pigmentation Problematic Skin - Post Procedure

CELEBRIT Y & A-LIST FAC I A L I ST B R A N D O F C H O I C E

Body reawakening: Decleor launches Aroma Blend

Shani Darden / Shani Darden Skincare

GLOBAL DISTRIBUTION OPPORTUNITIES ALSO AVAILABLE

• • • • •

Global brand awareness Marketing support Free Training Unrivalled A list PR Low investment / high return

Make your money back in 12 days!

Only

£1200 + VAT

C O N TA C T U S N O W F O R M O R E I N F O R M AT I O N & A V I RT UA L D E M O T: +44 2038 686 242 | E: ENQUIRIES@HARPARGRACE.COM | W: DEESSEPRO.COM www.europeanspamagazine.com

91

Menu New products & treatments

Eye will survive Temple Spa has introduced a set of innovative new eye patches to tackle fine lines, wrinkles, puffiness and dehydration.

Eye Will Survive brightens and tones the eye area with mini patches featuring coconut-derived bio-cellulose gel wraparound sheet masks, which deliver Temple Spa’s specialist complex liposome serum, I-Firm, into the lower levels of the epidermis.

Formulated with a marine exopolysaccharide skin-lifting agent, kombuchka black tea ferment, rice bran, peach resin and cucumber fruit extracts, the serum delivers instant results to lift, tighten and firm the delicate eye area. Reducing inflammation to balance the skin’s pH level, the masks are antioxidant-rich and cooling, providing an effective at-home eye treatment any time of the day. www.templespa.com

Healing hands from the Hebrides ishga Hydrating Hand Cream is intended to heal and nourish the hands while creating a protective barrier from environmental damage.

Certified organic by the Soil Association, the formula combines fucus serratus extract, ishga’s potent seaweed hero, alongside a combination of skin-hydrating ingredients, including argan oil and aloe vera to hydrate, firm and soothe. Its uplifting blend of nurturing, skin-nourishing essential oils includes rose geranium, patchouli and mandarin red.

The Hydrating Hand Cream also contains ishga’s potent seaweed extract and the ancient skin-healing remedy lus lan laogh which has been used throughout the centuries in the Hebridean islands to treat skin conditions. www.ishga.com

Thémaé Paris Infused Bath Ritual

Treatment focus

P

92

Premium French skincare brand Thémaé Paris has introduced the Infused Bath Ritual to its treatment menu for autumn/winter.

Based on the brand’s signature tea therapies, guests choose their preferred infusion and are immersed in a Sereni’tea Onsen Bath inspired by the bathing rituals of Japan.

Soothed and relaxed, the client is then treated to a scalp massage while benefitting from the tea-infused warm water.

The bath ritual is an ideal precursor to a massage treatment, which can be taken after a tasting session of tea blends including: Délecthé, featuring Chinese Earl Gray Tea with natural aromas of bergamot and real cornflower petals; Intensithé, a mix of rich black teas from China and Iran with a heady blend of vanilla pods, mango and papaya pieces, cinnamon peel, rhubarb and red fruit aromas, marigold petals and blueberries; and Générosithé, a Chinese Oolong sprinkled with natural aromas of caramel and coconut and enhanced by real orange blossom petals. www.themae.com

www.europeanspamagazine.com

Body reawakening: Decleor launches Aroma Blend

Menu New products & treatments

Scotland calling Taking inspiration from key fashion trends including windowpane plaid and classic houndstooth, OPI has launched its new Scotland Collection of autumn and winter colours.

The striking landscapes of Scotland are brought to life in 12 new shades available in Nail Lacquer, Infinite Shine and GelColor formulas. Good Girls Gone Plaid, Boys Be Thistle-ing at Me, You’ve Got that Glas-glow and Edinburgh-er & Tatties reflect the rolling hillsides filled with purple heather.

Meanwhile, A Little Guilt Under the Kilt, Red Heads Ahead, Suzi Needs a Loch-smith and Things I’ve Seen in Aber-green mimic forest foliage in brilliant shades of red, orange and deep green.

Finally, Rub-a-Pub-Pub, Nessie Plays Hide & Sea-k, OPI Grabs the Unicorn By The Horn, and Nice Set Of Pipes evoke the palette of the country’s rugged coast line, rivers and lakes. www.opi.com

Super serum Germaine de Capuccini has introduced a new rejuvenating serum into its popular Timexpert range.

Timexpert SRNS Night Progress Serum is formulated with Glyco 8-Power, a complex of biomolecules that increases absorption of active ingredients by eight times, working to boost the effectiveness of the other ingredients.

RC-Advanced accelerates the regenerating and repairing processes of the DNA while Zinc-Glycine Complex increases the resistance of the cells to oxidative stress.

The line up also includes high-purity collagen activator, soluble native collagen, hyaluronic acid with high and low molecular weights, multi-lamellar ceramide complex, multi-vitamin complex (vitamins A,C & E with a precursor of Vitamin B), potentilla electa root extract, and plant extracts.

The serum is joined by Timexpert SRNS Repair Night Progress Mask. www.germaine-de-capuccini.co.uk

Sleeping beauty Designed to treat dryness, redness, discomfort and a dull complexion, Sisley’s first ever night-time repair mask contains extract of saffron flowers, which works through the night to promote self-repair and skin comfort.

Velvet Sleeping Mask’s light, airy, smooth texture softly envelops the skin while notes of honey and orange flowers delicately scent the skin and soothe the senses.

A cocktail of powerful active plant-based ingredients, including macadamia and cottonseed oils, kokum and shea butter, and lily of the valley extract nourishes skin and restores its suppleness and softness.

Plant-based glycerine, pro-vitamin B5 and extract of padina pavonica are present to hydrate and nourish. www.sisley-paris.com

In every issue, European Spa showcases the best new product and treatment launches.

Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com

94

www.europeanspamagazine.com

Business FOREO PROMOTION

The future in your hands Zoe Graham, professional channel UK business development manager at FOREO, explains how the brand’s award-winning technology can enhance spa treatment menus and boost retail sales

F

OREO’s beauty and wellbeing solutions, designed and developed in Sweden, are the result of innovative technological research. The brand’s debut came in 2013 and it is now distributed in over 77 countries, including at luxury department stores Sephora, Harvey Nichols, Neiman Marcus and Barneys New York.

Its first launch, Luna, was a ground-breaking silicone skincare device that pulsates at varying levels of intensity to deliver facial cleansing and anti-ageing benefits. In 2014, it developed ISSA, a dental device, with the IRIS eye massager and UFO smart mask device following.

Moreover, FOREO’s Luna Pro Set offers a simple way for spas to enhance their professional treatments without investing in expensive equipment. Combining traditional facial techniques with innovative technology, Luna Pro devices can be used as an extension of the therapist’s hands to offer a variety of mechanically assisted deep-cleansing treatments.

FOREO’s equipment can provide impressive returns for spa retail spaces and later this year the company will add to its collection with the launch of its ‘farm-to-face’ UFO Sheet Masks.

Zoe Graham, professional channel UK business development manager, explains the benefits.

How does the FOREO technology work?

Our patented T-Sonic technology uses a high-efficiency motor, capable of providing more than 8,000 revolutions per minute.

This high-speed movement generates subtle oscillations, or T-Sonic pulsations; the ‘T’ is short for transdermal, as these pulses travel vertically through the outer layers of the skin, rather than the classic horizontal friction motions of nylon bristle devices. This means FOREO devices are non-abrasive and safe for even the most sensitive of skins.

LUNA in firming massage mode, the pulsations are of a lower frequency so are able to penetrate the skin at a deeper level, increasing blood flow to the dermis and bringing fresh oxygen and nutrients to the skin. Applying serums and creams using this mode will double their absorption into the skin compared to manual application. The same features in our IRIS and UFO devices increase dermal absorption of any product – not to mention it feels amazing.

How does FOREO support its spa partners?

“Spa professionals are a well-trusted source of information to help guide customers towards the right purchase for them.”

Zoe Graham Professional channel UK business development manager, FOREO

in large and expensive equipment to meet their guests’ needs. We also provide a refreshing retail offering that therapists can really believe in; there is no age categorisation with our devices because FOREO really is for everyone.

Tell us about your spa therapies?

We recently launched our signature digital facial protocol, which incorporates the LUNA, UFO and IRIS devices. We also pride ourselves on the ease of integrating our devices into existing facial treatments; they will complement almost any brand protocol a spa is working with.

How is FOREO suited to the spa market?

What effect do FOREO devices have on the skin at cellular level?

FOREO devices offer a unique experience for guests, providing outstanding results and adding to the relaxation of treatments. Clients no longer have to pick between results-driven or holistic facials, and spas don’t need to invest

Our T-Sonic pulsations in cleansing mode are able to reach the basal layers of the epidermis, removing 99.5% of dirt, oil and bacteria in just one minute without damaging the hydrolipidic barrier. When using the reverse side of the

96

We try to provide as much support as possible in person, but we understand that the biggest challenge for spa operators is disrupting their diary or taking time away from treatment hours. Therefore, our digital training tutorial is designed to support therapists, who can revisit and refresh their knowledge of our devices, as well as spa operators, as it eliminates the need to constantly take time out to re-train new staff.

We will shortly be launching our online ordering system, which will also feature an image library and a resource bank, so spas will have instant access to all of the assets they need.

What are the retail opportunities for spas?

This is such an exciting part of what FOREO has to offer. As online skincare sales have risen and spa clients have become more savvy in their purchasing habits, retail conversion rates have declined greatly over the last 10 years.

FOREO devices bring the latest trends and technology directly to your clients, tried and tested by your team. Awareness of the benefits of using a skincare device as part of a home routine is increasing, but even well-informed spa guests can be left wondering what all the technical terms mean and which device is the correct one for them.

YouTube may provide some guidance, but spa professionals are a well-trusted source of information to help guide customers towards the right purchase for them. The educational power is placed in the therapists’ hands, which is key to building a relationship that can provide effective recommendations. www.foreo.com

www.europeanspamagazine.com

Business FOREO PROMOTION

The innovative technology in FOREO’s Luna Pro Set enables the introduction of a mechanical element into facial treatments to provide enhanced results for spa guests

www.europeanspamagazine.com

97

Expert Guide Heat experiences

EUROPEAN SPA’S GUIDE TO

HEAT EXPERIENCES REPORT BY SARAH TODD

A

lthough initially requiring significant capital expenditure, hydrothermal areas offer a lucrative return on investment for spa owners and operators. An intuitively designed thermal journey not only encourages repeat guest visits but can also encourage people to broaden their wellbeing experience and extend their time with you. VIP thermal suites and the offer of specialist treatments can create new revenue streams from upselling related treatments, such as infrared sauna bathing or Vichy showers.

Understanding your clientele and gauging your expected footfall is vital to the success of your hydrothermal design. Decide on the primary purpose of your wet spa areas in the initial stages of development and consider what your target audience wants from it. Avoid oversizing your rooms, make sure staff can easily access all areas without disturbing guests and that your plant rooms are effectively integrated.

To create a successful and engaging journey it is essential to offer a variety of experiences, ideally including steam, sauna, salt, ice and rasul. There should be a natural flow between hot and cold areas as well as ample space to relax, and it is a good idea to position cooldown areas as close as possible to the thermal experiences, so users can intuitively gain optimal benefit from their journey.

Where space is constrained, multi-functional equipment can add depth to your thermal offering, and when it comes to sauna design, consider the wood used, as that will exert a strong influence over your sauna’s climate and, if possible, use environmentally-sustainable wood panels that are formaldehyde-free.

Above all, before you build or enhance your hydrothermal facilities, to help you realise your vision choose a team that has the relevant spa experience, technical knowledge and excellent maintenance and aftercare support.

This guide highlights turnkey solutions from expert companies that have a passion for creation and innovation across all aspects of their work.

European Spa would like to thank the following companies for their contribution to this guide:

• BARR + WRAY • KLAFS • SOMMERHUBER • DRÖM UK • DALESAUNA • STARPOOL • AQUA PLATINUM PROJECTS

98

CELEBRATE YOUR UNIQUENESS

CREATE THE ULTIMATE JOURNEY

Every thermal spa concept should be custom designed and have an individual characteristic that sets it apart from others. Consider the location of your hydrothermal area and try to make the most of any unique aspects, such as the surrounding views, that will help to create a valuable USP for your spa.

In the development phase, your specialised hydrothermal spa partner should be able to help ensure that your thermal spa concept fits with your overall spa aesthetic.

Don’t be confined to interior spaces.

Instead, reinforce your spa’s connection with nature by incorporating outdoor elements such as swim-outs, snugs, hot tubs, a firepit or cabanas.

Also consider using multi-functional thermal spaces or creating a VIP spa suite, both of which tap into the growing ‘social spa’ trend and appeal to couples as well as small groups of guests.

When designing your thermal journey, it is vital to create a feeling of comfort and relaxation for guests by ensuring a natural and intuitive flow to your experiences.

An expertly designed hydrothermal path should alternate light and dark spaces with various temperatures to provide guests with an invigorating wellbeing experience.

Make sure to comprehensively assess your target market so you know who will be using your thermal suite and why. Educating guests on how to use the facilities and what benefits they can provide – from reducing toxins and impurities in the body to increasing circulation and stimulating oxygen intake – will ensure everyone can easily achieve the best results from their visit.

Look at your existing treatment menu for ideas on how to creatively pair spa therapies with hydrothermal experiences to deepen the guest experience and increase your revenue-per-client.

www.europeanspamagazine.com

Expert Guide Heat experiences

www.europeanspamagazine.com

DESIGN AND FLOW

MAINTAINING YOUR INVESTMENT

A truly successful hydrothermal area needs to be holistically delivered in terms of its architecture, design and concept.

Spatial planning is very important and you should ensure there is adequate space for guests to relax in between, during and after their hydrothermal experiences.

Understand where your ‘pinch points’ may occur and take a step back to consider the whole design mix of experiences.

Many hydrothermal areas also benefit from heated, tiled loungers, which enable guests to deeply relax once their thermal journey is completed.

Consider adding therapeautic aromatherapy essences or chromotherapy elements, which can help to either further relax or reinvigorate your guests.

Returning to your knowledge of your target market, its important to know whether your guests will be happy with mixed saunas and steam rooms or if they would prefer gender-specific facilities.

While hydrothermal spaces represent a significant capital investment, they are a valuable asset to spa businesses and can help drive guests to try other services.

Offering you the opportunity to welcome many guests into your spa with minimal staff attendance, wet spa and heat experiences are also an ideal entry point for spa novices to experience your facilities.

Before taking any decisions, it is necessary to assess the levels of use expected, as well as the environment where the equipment will be installed.

Regular cleaning will be necessary for guest satisfaction and to ensure your equipment is safe and functioning. Saunas and steamrooms should be washed down daily and then receive a deeper clean on a weekly basis.

Many hydrothermal suppliers offer regular maintenance checks and this can be a wise investment to help avoid any problems before they occur.

99

Expert Guide PROMOTION

BARR + WRAY Founded in 1959, Barr + Wray is a world-class spa designer with expertise in everything from technical engineering to interior design, pool filtration, massage features and luxury thermal experiences. As well as a UK head office, the brand has bases in Dubai and Hong Kong Tell us about your company.

Barr + Wray’s turnkey customer service offers full spa design as well as engineering customisation and installation of pool and thermal facilities, all backed up by comprehensive aftersales support.

With offices in the UK, Hong Kong and Dubai, we are able to offer our clients a global perspective and comprehensive spa industry knowledge.

Lorne Kennedy Operations director

Why are hydrothermal experiences key to a successful spa offering?

That is difficult to say, however it’s certainly true that spas without hydrothermal facilities face stiff competition from those that do. Spa consultants need to demonstrate a ROI that includes our part as well as the building and mechanical services that make it all come together.

What should spas consider when planning a hydrothermal space?

To create a unique offering that puts you ahead of the crowd, spa investors should consider cutting-edge design and USPs throughout the spa to keep members and guests coming back for more.

What is unique about your spa services?

Working globally allows us to keep on top of the latest industry trends.

Our team of experts offer a full spa interior design package alongside our engineering consultancy for swimming pools, hydrotherapy pools and thermal cabins, including spa items such as heated loungers, ice fountains and experience showers. This ‘one-stop-shop’ approach offers our clients total reassurance that their investment is in safe hands.

What the experts say...

Sell the client experience: Intelligent marketing of your hydrothermal facilities will not only boost guest bookings, but also help to ensure your guests stay longer in your spa.

Be unique: Consider incorporating exclusive elements, such as an underwater massage or Watsu, to create a talking point for your spa menu.

Thermal path: An expertly designed thermal spa layout should combine light and dark zones with a range of temperatures to provide an invigorating journey.

SPA CLIENTS INCLUDE: Mandarin Oriental Hotel Group Ritz-Carlton Hotel Company Edition Hotels Corinthia Hotels International Four Seasons Hotels & Resorts Rosewood Hotels & Resorts St Regis Hotels & Resorts BARR + WRAY +44 (0) 141 882 9991 www.barrandwray.com

100

What design and consultancy services do you provide?

We offer spa interior design, from concept to full detailed development and a specification package for tender. We also provide engineering consultancy for elements such as pools, thermal cabins and specialist spa items. We can also supply and install pool filtration, steel attractions and thermal cabins including ice fountains and experience showers.

What maintenance and aftersales services do you offer?

We support our own installations as well as those done by others as we understand the importance of our clients’ facilities working throughout the year with minimal disruption. Our maintenance agreements are tailored to each customer’s specific requirements, and by using only quality parts for each of our installations or repairs we ensure your system is in perfect working order when we have completed our work.

What trends are emerging in pool design?

Acrylic walls in swimming pools are an emerging trend right now.

We are working with architects and designers who want to enhance their designs by creating more bespoke pools, helping them to offer a unique selling point at their spas, so acrylic walls are perfect for this.

Elsewhere, shallow sections to the side of lap pools or vitality pools are offering people areas to relax on loungers that are semi-submerged.

What essential components are needed to maximise the experience?

It is essential to create a hydrothermal journey that gradually heats up the body and cools it down. It is also essential to create spaces of interest and ensure you invest in the highest quality of hydrothermal cabins to achieve this.

www.europeanspamagazine.com

CREATORS

OF

WELLBEING

AND

RELAXATION

Interior Design I Engineering Design I Pool + Thermal Installation I Maintenance

Middle East + Asia Barr + Wray Dubai T: + 971 4320 6440 E: sales@barrandwray.com

UK + Europe Barr + Wray T: + 44 141 882 9991 E: sales@barrandwray.com

www.barrandwray.com

Asia Pacific Barr + Wray Hong Kong T: + 852 2214 9990 E: sales@barrandwray.com

Expert Guide PROMOTION

KLAFS Founded in 1928, KLAFS Group, headquartered in Schwäbisch Hall, Germany is a multi-award-winning global market leader in the creation and custom-made manufacture of hydrothermal spa and wellness environments for luxury hotels, resorts and health clubs

Thorsten Bichler International sales director

Tell us about your company.

KLAFS Group is a multi award-winning global trendsetter in the wellness and spa industry. With a team of in-house experts, KLAFS implements even the most ambitious and exclusive spas around the globe. We have built a reputation within the global luxury hospitality market by marrying design with the latest technology and pushing back boundaries to create a ‘wow’ factor.

What consultancy services do you provide?

Innovation is a key part of our company’s corporate philosophy and our in-house designers and architects are trained experts who are always the best informed about latest international style and design trends. Beyond that, they work closely with numerous internationally reknowned architects. This allows KLAFS to offer individual, sustainable and holistic thermal spa design and technical consultancy.

What maintenance and aftersales services do you offer?

KLAFS’ sales and service partners all over the world can guarantee 24/7 aftersales service wherever projects have been realised or products have been installed. Speaking the same language and having the same cultural background as our clients is one of the keys to our success.

Wherever you buy KLAFS, you can access our aftersales service.

Why are hydrothermal experiences key to a successful spa offering?

For the majority of travellers a spa is one of the top two reasons to book a hotel or resort, and hydrothermal facilities are an important competitive factor. No matter what their income, spa guests are willing to spend more on their own health than ever before, so the right spa menu and hydrothermal experiences provide a chance to boost profits.

What should spas consider when planning a hydrothermal space?

This depends on the location, the type of property and of course the target group. A successful hydrothermal space relies on a combination of architecture, design, the overall concept and the right mix of experiences. It should combine holistic and innovative USPs; sustainable and eco-friendly technology; authentic and unique treatments, as well as a good ratio between experiences and relaxation areas.

What essential components are needed to maximise the experience?

First of all, the guest journey should be conceived individually and not be copied from existing spas. If a hydrothermal experience aims to be meaningful for the largest number of guests possible, it should offer a variety of holistic and multifunctional experiences, including saunas, a sanarium, infrared and steam bathing, dry salt inhalation or cooling-off concepts. And all this within the framework of a genuine atmosphere – especially when it comes to the relaxation areas.

Please tell us about your latest launches or partnerships.

Properly cooling down after having been in the sauna is considered essential to delivering maximum health benefits. With the ICE LOUNGE, KLAFS has created a new polysensoric experience for pleasantly cooling down. Moreover, KLAFS has successfully completed an extensive makeover of its entire sauna model range – from game-changing urban sauna concepts to a new level of design and cosiness.

102

What the experts say...

The mild alternative: The KLAFS SANARIUM gives you the freedom to decide between five different types of bathing temperature and humidity.

Like a day at the seaside: Dry salt inhalation technology offers an in-depth cleaning of the respiratory tract right down to the finest pulmonary alveoli, as well as the revitalisation of the skin.

Relax to the tips of your toes: The wood exerts the strongest influence over the climate of a sauna, so if possible use environmentally sustainable wood panels, which do not contain any formaldehyde.

SPA CLIENTS INCLUDE: Euphoria Retreat Mystras, Greece The Dolder Grand Hotel Zürich, Switzerland Corinthia Hotel London, UK Öschberghof Donaueschingen, Germany Hard Rock Hotel Tenerife, Spain Yasuragi Spa Saltsjö-boo, Sweden AIDA Cruises, worldwide KLAFS Tel: +49 (0)791 501-0 www.klafs.com

www.europeanspamagazine.com

DEFINING SPA. SINCE 1928.

Eden Roc, Switzerland

KOKON Corporate Campus, Liechtenstein

Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA

As a global manufacturer of premium saunas and spa solutions, we know what it takes to become a talking point: outstanding comfort and uncompromising quality. To bring each customer’s unique vision to life we select only the finest materials and craft them with passion and painstaking care. Let us inspire you and help you offer your guests a one-of-a-kind spa experience.

Find out more at www.klafs.com

Expert Guide PROMOTION

SOMMERHUBER Based in Steyr, Austria, Sommerhuber has been manufacturing and creating ceramics since 1491.

Its unique heat storing ceramics for spas are widely used in thermal experience products and leading spas across the globe

Christian Sommerhuber Managing director

Tell us about your company.

We began manufacturing and creating our speciality Heat Storing Ceramics in 1491. They have a unique ability to emit this warmth to the room and the people in it as pure, soft infrared heat. For centuries, people in the Alpine area have been enjoying our products for personal comfort and wellbeing. Building on this quality, today our heated loungers, ceramic benches and seats for steam and dry heat rooms, foot basins and hammam tables are used in leading spas and thermal experiences across the globe.

What is special about your spa services?

As a family-run business, we have a deep level of knowledge and our expertise lies in the manufacturing of large-area, ergonomically shaped ceramics that are perfect for spa use. Heat Storing Ceramics, as the name suggests, store warmth and gently emit it to the objects in a room in the form of soft, long infrared heat. This gentle radiant warmth has a soothing effect on the human body via the autonomic nervous system, stimulating the circulation, dissolving muscle tensions and having a positive effect on the immune system.

What maintenance and aftersales services do you offer?

Our unique large-area, almost jointless ceramic surfaces combine exceptional standards of hygiene with ultra-modern design and are maintenance free. For proper cleaning we recommend using only cleaning agents with PH value between 5-9 and a soft cleaning cloth.

Why are hydrothermal experiences key to a successful spa offering?

Above all, it is important to create an experience that excels in design, hygiene and vitality. Customers need to feel safe, hence the highest levels of hygiene must be maintained. They should be able to enjoy relaxing in an attractively designed space that offers a range of important health advantages.

What essential components are needed to maximise the experience?

Whatever space is available, one should consider the overall spa design concept and colour scheme to create a unique customer experience in the hydrothermal area. Our large-area surfaces not only match modern demand for ‘clean’ design aesthetics, but they also ensure the highest hygiene standards as they are easy to clean due to a minimal number of joints.

Different materials match different requirements and our Heat Storing Ceramics emit mild, long infrared warmth meaning users of a steamroom, for example, not only experience the pleasure of the hot steam but also the benefits of pure, long-wave infrared heat.

Please tell us about your latest launches or partnerships Our maintenance-free Lounger Three Plus is a must-have for spa operators. It is only 170cm in length, making it perfect for smaller spaces, such as in a relaxation room or besides an indoor pool. The backrest is designed to be more upright, ensuring guests have a comfortable position to read, work or simply relax, and it is finished with our Heat Storing Ceramics, which are especially soothing and relaxing to the user.

104

What the experts say...

Emphasise the benefits: Underline the effects your heat experiences can have on guests’ health, such as increased vitality and relaxation.

Be creative and functional: Choose designs that will meet current trends and your guests’ needs, for example ergonomically shaped surfaces for maximum comfort.

Sustain high hygiene standards: Maintain the highest level of hygiene with minimal joints at the body-contact points to ensure the trust and comfort of your guests.

SPA CLIENTS INCLUDE: Mandarin Oriental Hyde Park, UK GOCO Spa, Venice, Italy Rudding Park Hotel, Harrogate, UK Villa Cosy Hôtel & Spa, Saint-Tropez Thermen Soesterberg, Netherlands The Lanesborough, London, UK Holmes Place, Berlin, Germany Sommerhuber Tel: +43 7252 893 0 www.sommerhuber.com

www.europeanspamagazine.com

Lounger Three Plus www.sommerhuber.com

heat storing ceramics - active relaxation

Expert Guide PROMOTION

DRÖM UK At the forefront of thermal wellbeing since 2002, Dröm UK designs and installs bespoke thermal rooms for both the residential and commercial sectors in the UK, Europe and the Middle East. Its stunning designs are showcased at a unique showroom in Surrey, UK

Erin Lee Managing director

Tell us about your company.

The wealth of design and technical knowledge that our team possess is second to none. We can advise on all aspects of the thermal journey from conception to completion and beyond.

Our passion for creativity and design, combined with our team of qualified and experienced engineers, designers and technicians, results in the installation of stunning, bespoke wellbeing sanctuaries for residential and commercial clients.

What is special about your spa services?

Our in-depth technical ability and background in all areas of design make us innovators who really push the boundaries in our field. We are also experts in the thermal journey and can educate others in how to gain optimal benefits from their bathing experience.

What design and consultancy services do you provide?

Early involvement in a spa project is essential for the effective integration of plant rooms and equipment, resulting in a smooth wellbeing journey for guests. Our team of expert consultants and designers work closely with architects and designers to deliver a turnkey solution, from initial concept with detailed designs and schematics through to post-contract supervision where required.

What maintenance and aftersales services do you offer?

Dröm UK will continue to care for your thermal rooms, offering bespoke service and maintenance plans. All our rooms require regular maintenance to ensure longevity and smooth running of the equipment, keeping your investment healthy for years to come.

What the experts say...

Illustrate the benefits: Explain the health attributes of your thermal journey and how to gain optimum benefit from the experience.

A winning combination: Show how thermal wellbeing can be combined with other spa treatments, such as massages, facials and yoga.

ROI boost: High-quality thermal rooms have very little downtime due to the quality of their build, making them a constant attraction.

SPA CLIENTS INCLUDE: Equinox St. James, London, UK Pennyhill Park, Bagshot, Surrey, UK Galgorm Spa & Golf Resort, Northern Ireland Wentworth Club, Surrey, UK Cloud 12, London, UK Private spa, Dubai, UAE DRÖM UK +44 (0) 1932 355655 www.dromuk.com

106

Why are hydrothermal experiences key to a successful spa offering?

If done correctly, a well thought-out spa can offer a high return on investment. VIP rooms and specialist treatments can enhance revenue by offering added treatments, but make sure to keep some exclusive, such as salt and rasul rooms and infrared sauna bathing.

What should spas consider when planning a hydrothermal space?

First, decide on the purpose of your spa, consider what your target clientele want from their visit and arrange the hot and cold areas accordingly. Include adequate relaxation areas and don’t oversize rooms, also consider the expected footfall and make sure access to all areas is available to staff without disturbing guests. On the technical side, ensure that plant is situated with easy access for maintenance.

What essential components are needed to maximise the experience?

It is essential to offer a variety of thermal experiences, including sauna, steam, salt, ice, rasul and relaxation, to provide a varied thermal journey. Ensure the guest achieves their ultimate goal by educating them on how best to use the facilities.

Please tell us about your latest launches or partnerships.

We have recently partnered with Global Halotherapy Solutions to help highlight the many benefits of salt. Halotherapy is a fast growing wellbeing trend and has been proven to help with breathing issues and skin complaints as well as relieving allergies and reducing the symptoms of stress and anxiety.

www.europeanspamagazine.com

Specialists in Thermal Wellbeing Bespoke Spa Consultancy ∙ Design ∙ Build ∙ Maintenance UK ∙ Europe ∙ Middle East Dröm UK Ltd, Dröm House, Abbot Close, Byfleet, Surrey, KT14 7JN, UK Tel: +44 (0)1932 355655 | info@dromuk.com | www.dromuk.com

Expert Guide PROMOTION

DALESAUNA Based on the edge of the Yorkshire dales, in 1973 Dalesauna became the first UK based supplier to the hotel and leisure sector.

Over the last 46 years it has become a go-to supplier for bespoke handmade saunas, steam rooms and thermal experiences

Sarah Fishburn, Northern sales manager

What is special about your spa services?

Only the best quality materials and equipment are selected for Dalesauna’s products and experiences. Design, installation and maintenance are performed using our own staff, many of whom have over 20 years’ experience in the sector. We believe the combination of these factors not only makes Dalesauna unique as a supplier but results in long-lasting installations that provide customers with lower whole-life costs.

What design and consultancy services do you provide?

Dalesauna has its own team of designers who have a wealth of experience within the spa industry. We work closely with architects and designers to advise on optimal spa layouts and technical aspects, such as the location of plant equipment and the flow of the guest journey.

What maintenance and aftersales services do you offer?

Dalesauna has a full-service team with 14 engineers currently out on the road looking after all our clients’ needs, from general service to emergency breakdowns. Our Consumables department also offers various products from chemicals to essences, testing tables and spare parts. All these services are available via telesales and can be accessed through our online shop.

What ROI do hydrothermal experiences offer investors?

As part of the initial design process it is imperative to understand what potential clients the hydrothermal spa will attract and what services it needs to offer. A combination of a restaurant, treatment rooms and a variety of hydrothermal experiences will help increase your footfall and enhance profits.

What should spas consider when planning a hydrothermal space?

Single-storey structures take up more floor area but can be cheaper to build. This decision will depend on the cost of land compared to building a multi-floor area. As well as indoor installations, Dalesauna has helped several clients, including Ribby Hall Spa and Seaham Hall, to better utilise their existing space by developing outdoor areas. Refurbishment of existing hydrothermal experiences is another consideration since more up-to-date materials and smaller plant can free up space and increase yield.

What the experts say...

What essential components are needed to maximise the experience?

The hydrothermal journey is about effectively heating the body and cooling it down. Whether the client enjoys the extreme heat of a dry sauna, the 100% humidity of the steam room or the relaxing feel of the aromatherapy room, everyone’s preferences should be catered for.

Fulfill expectations: Guests expect the spa area to provide a special experience through the stimulation of all the senses utilising varied materials, pleasant aroma’s, subtle lighting and music.

Please tell us about your latest launches or partnerships.

Not only does Dalesauna get involved with new spa builds, we also offer a full refurbishment programme. This can involve anything from the replacement of a single heat experience room to developing a completely new area. Dalesauna is very proud to have recently teamed up with Rockliffe Hall to update some of its older equipment. We added an outdoor bucket shower, an infrared cabin and tiled, heated benches, along with refurbishment works within the spa’s ice room, steam room and sauna.

SPA CLIENTS INCLUDE:

108

Get up-to-date: The health benefits of thermal experiences date back to Roman times but modern offerings are a more luxurious and safer prospect!

Dive in: Water-based experiences such as hydro spas and specialist showers have well known therapeutic benefits.

Lucknam Park, Wiltshire, UK Thermae Bath Spa, Somerset, UK Aqua Sana at Center Parcs, UK Finlake Holiday Village, Devon, UK Rockliffe Hall, Durham, UK Dalesauna +44 (0) 1423 798630 www.dalesauna.co.uk

www.europeanspamagazine.com

Expert Guide PROMOTION

STARPOOL A global company specialising in the design of wellness and spa facilities, Starpool was founded in Italy more than 40 years ago and aims to create a genuine 360° wellness culture through its focus on technology, innovation and design in both the professional and private markets

Riccardo Turri, CEO

Tell us about your company.

We offer a comprehensive design service that is enriched by our tailor-made wellness paths. From ergonomic space design to material selection and installation, products and accessories, Starpool aims to be the ideal partner for creating high-performance wellness ecosystems. We express our passion for the culture of wellbeing through design and the constant search for the highest quality of both our products and services.

What is special about your spa services?

Located in Val di Fiemme in the heart of the Italian Dolomites, Starpool’s mission is to create a genuine wellness-oriented culture based upon technology, innovation and design. Along with the possible customisation of every product, our range offers over 20,000 configurations for steam baths, saunas and heat baths, as well as relaxation beds, showers, cold baths, pools and spa furniture. We also offer a unique range of products with our innovative ‘dry float therapy’, which we launched in 2016.

What design and consultancy services do you provide?

All of our products are characterised by an attractive design with pure lines and a high focus on both technology and functionality. Our research and development unit conceives and develops the very best hydrothermal solutions and we have the very highest standards of quality and hygiene possible. We also guarantee a 360° service – not only with our products but also with aftersales care, spa therapist training and marketing and communication support.

What the experts say...

Insist on excellence: Using a professional design team will help identify your guests’ needs and translate them accurately into your finished hydrothermal project.

Be eco-aware: Wherever possible choose products and equipment that offer solutions to reduce energy consumption with automated functionality.

Guest support: Specially made signage can inform guests of the optimum amount of time to spend in each thermal space and how to correctly use each environment.

SPA CLIENTS INCLUDE: Amanyangyun Luxury Resort & Hotel Shanghai, China Mandarin Oriental Hotel Milan, Italy Atlantis The Palm Dubai, UAE Hotel du Cap Eden Roc, France The Mulia, Bali, Indonesia Grand Park Hotel Rovinj, Croatia STARPOOL +39 0462 571 881 www.starpool.com

110

What maintenance and aftersales services do you offer?

We have a network of technicians on hand to support any spa at any time of the year, with equipment downtime being as short as possible.

Through our Global Insurance Wellness and Maintenance Service programmes, we offer a standard warranty extension and scheduled inspection visits by our technical personnel.

What should spas consider when planning a hydrothermal space?

In the hospitality sector, the most important consideration should always be the target clientele of your facility. A luxury hotel’s guest will have different expectations to a day spa guest, so consider how you can deliver multiple benefits to a diverse range of guests.

What essential components are needed to maximise the experience?

Spas should help their guests appreciate the incredible history and ancient lineage of hydrothermal experiences. Fundamental to Starpool’s DNA are paths and treatments realised through three main elements: heat, water and rest. This formula, with its ancient origins, is the true essence of every Starpool thermal spa.

Please tell us about your latest launches or partnerships.

Earlier this year, we launched a brand new sauna for our Outdoor Collection. Studio aledolci&co designed our Nature Sauna (pictured left) to evolve as time passes and provide a sense of belonging and immersion in the landscape. Nature Sauna is an oasis where its possible to feel and to benefit from the regenerating power of natural cycles throughout the year within every climate.

www.europeanspamagazine.com

Expert Guide PROMOTION

AQUA PLATINUM PROJECTS Established in 2011 and with recently opened offices in St James Square, London, Aqua Platinum Projects provides design consultancy and build services for luxury swimming pools, spa, wellness and thermal installations throughout the UK, Europe and the Middle East.

Tell us about your company.

Aqua Platinum Projects is a swimming pool design consultancy and build specialist, offering a unique approach and first-class service. We are dedicated to producing the most detailed designs, the highest quality materials and ever-evolving construction methods.

What is special about your spa services?

We offer a diverse range of services from high-end residential projects to luxury hotels and commercial projects. We pride ourselves on our ability to capture our client’s vision, and from this, create an incredible reality for them. Every pool and spa that we create is individually designed to the highest standards, utilising our pioneering in-house design team.

Holly Wylie Operations Director

What design and consultancy services do you provide?

We provide full turnkey solutions including spa design and consultancy, M&E and plant rooms, as well as spa fit-out services to architects, developers and end-user clients in Europe and the Middle East. We work from the start of your project through to completion overseeing every aspect of the works. Our in-house engineers will also provide on-going maintenance and servicing depending on your requirements.

What maintenance and aftersales services do you offer?

Regular maintenance is paramount to longevity so we offer a unique and tailored service for the upkeep of your thermal spa and pool facilities to ensure year-round use. Our team of experienced in-house engineers includes specialists trained to maintain the quality and operational performance of your pool system and thermal experiences.

Why are hydrothermal experiences key to a successful spa offering?

Guests want to feel immersed in relaxation and luxury hydrothermal experiences provide this. The majority are used without one-to-one contact with therapists and they offer a social aspect to spa-going that is being embraced by a new generation of guests, which is great for spas’ future revenue prospects.

What should spas consider when planning a hydrothermal space?

Knowing your guests and understanding their journey will help you create a relaxing and memorable experience that will leave them craving more. Such diverse facilities require highly technical knowledge, so work with experienced and spa designer like Aqua Platinum Projects to ensure you get the best results from your investment.

What essential components are needed to maximise the experience?

Personalised and individual treatments can create a meaningful guest journey. Knowledge and understanding of the benefits of thermal experiences will maximise the guest experience so educate people to navigate the spa in a way that benefits them most.

Please tell us about your latest launches or partnerships.

We are expanding our work in the Middle East with an office due to open in Dubai at the end of this year. We are kick-starting our expansion with an exciting project in Mumbai that will include a bespoke rooftop jacuzzi and a 10m basement swimming pool with falling infinity edges.

112

What the experts say...

Unique experience: A hydrothermal suite can boost your guests’ wellbeing in many ways and leave them craving further treatments.

Salty stimulation: Including a salt wall sauna can boost cell activity, energy and blood sugar response, as well as improving your guests’ health and mood.

Vital additions: A vitality pool is a most desirable addition to any luxury spa, aiding detoxification of the skin, relieving tired and aching muscles and relaxing the mind.

SPA CLIENTS INCLUDE: The Langley, a Luxury Collection Hotel, Buckinghamshire, UK The Headland Hotel, Newquay, UK 411 The Chalets, France 190 The Strand, London, UK The Corniche, London, UK 128 Park Lane, London, UK Damac Tower, Nine Elms, London Aqua Platinum Projects Tel: +44 (0)1489 896 438 www.aquaplatinumprojects.co.uk

www.europeanspamagazine.com

MI DDL E U N I TE D

E A S T

K I N G D O M

E U R O P E

P OOL

A N D

S PA

HAMMAM

AND

WEL L NESS

Spa Design and Build 0 14 8 9 8 9 6 4 3 8

www.aqu apl at i n u m pro j e ct s .co .u k

enq ui ri e s @ a qua pl a t i num proj e ct s .co.uk

COMMERCIAL

AND

HOTEL

NILO SPA DESIGN The excellence of wellness MADE IN ITALY Nilo is a world leading company for design, manufacturing and commercializing furniture and equipments for spas and salons dedicated to body care, wellness and beauty.

The highest level of comfort and performance is combined with the new sensory level.

An archetype in the world of Beauty Design.

Nilo s.r.l. - Via Armani, 1A - 42019 Scandiano (RE) Italia tel. +39.0522 7631 - fax +39.0522 766676 - info@nilo-beauty.com - www.nilo-beauty.com

FURNISHINGS

Style EQUIPMENT

FINISHES

TECHNOLOGY

FITNESS

ED I T ED BY DAV I D FAG A N

Images: Andrew Beasley

Lighting focus

LDI’s illuminating design brings renovated spa and gym back to life

Lighting Design International highlights original features exposed during renovations at Radisson Blu Edwardian Manchester The Spa & Gym at Manchester’s Radisson Blu Edwardian has been re-invented, with Lighting Design International (LDI) tasked to enhance the optical impact of every part of the 800sqm spa.

Stripping back the historic building, the ceiling was removed in the 180sqm gym to provide extra height, exposing Charlotte Svenson the services and structural concrete slab to provide an authentic yet modern effect. LDI then incorporated surface mounted tracks in the centre of the Technogym-equipped fitness space, as well as linear lengths of opal lights and spotlights to provide ‘punches’ of light thoughout.

In contrast, the focus of the designers within the pool area was to conceal the lighting to help create

www.europeanspamagazine.com

a gentle ambience. This was achieved by the use of Luce & Light underwater lights and Light Graphix downlighters to illuminate a glass-brick feature wall around the experience showers.

The layout was further adapted to achieve a better use of the space and facilitate the flow of guests through the spa, which includes a sauna, steam room and Jacuzzi supplied by Surrey-based commercial spa design company Nordic.

In addition to a relaxation lounge with furniture supplied by Asian-inspired global interiors provider Stellar Works, a total of six treatment rooms will offer services using the spa’s product partner, ESPA. Meanwhile, the male, female and disabled changing rooms offer Dyson hairdryers, GHD straighteners and REN products for guests to enjoy.

The 210sqm pool area offers a 12m pool installed and to be maintained by Pool Engineering UK.

“After the layout changed, a lighting scheme was required to complement the newly exposed surfaces,” says LDI’s Charlotte Svenson. “The aim was to create the right ambience while complementing the new textures and high ceilings, whether it was the pool or gym area.

“We are so pleased with the result and are looking forward to our continued partnership with the Edwardian Group.”

www.radissonhotels.com www.lightingdesigninternational.com STYLE FACTS

Lighting: LDI Lighting suppliers: Lucent Lighting, Architectural FX, Flos Lighting, Luce and Light, Mike Stoane Lighting, Light Graphix Gym equipment: Technogym Pool installation: Pool Engineering UK Heat experiences: Nordic Furniture: Stellar Works Product partners: ESPA, REN

115

Style Design, form & function

Blackpop  Bespoke wall coverings

Independent British company Blackpop designs elegantly distressed wallpaper, fabric and upholstered furniture that adds a sense of luxurious style to a range of spaces.

Manufactured in the UK, its products blend historical imagery with abstract mark-making and draw inspiration from influences as eclectic as Tudor portraits and the rhythms of jazz.

In addition to wallpaper, fabrics, rugs, cushions and lampshades, Blackpop supplies custom-made murals that can add a modern take on traditional aesthetics in a spa reception or relaxation area.

Printed in the UK using environmentally friendly inks, one of six designs (including Hampton Hex, left) can be selected, which is then scaled up and digitally printed onto 180gms non-woven paper panels sized according to the wall space to be covered.

www.blackpop.co.uk

XBody and Stronger Wellness  EMS Vest

The increasing popularity of EMS training, which uses electromagnetic pulses to stimulate muscles during exercise, is introducing some striking fitness wear into the spa and wellness arena.

One brand leading the way is XBody, whose EMS devices and training systems, used in more than 2,000 studios in 55 countries, are said to enhance muscle mass gain, increase fat loss and burn calories while also boosting the metabolism.

Its SMAR7 SKIN suit, available from UK supplier Stronger Wellness, transmits electric impulses that are similar to the body’s natural stimulus transductions to allow everyone, regardless of ability, to achieve the most effective workout possible in as little as 20-30 minutes.

The SMAR7 SKIN suit has a unisex fit and is availale in sizes up to 2XL.

www.strongerwellness.com My Copper Cup  Copper water vessels

Allowing spa guests to connect with the health, beauty and psychological benefits of copper, the 8-litre Ayurveda water tank from My Copper Cup is clinically proven to be antibacterial, offering the highest hygiene standards.

Furthermore, as copper is essential in the production of the protein lysyl oxidase, which is required in the production of collagen, the vessels also offer beauty-enhancing properties.

The eye-catching feature, for which My Copper Cup also provides filters, features precious gemstones intended to signify different emotions. The makers say that depending on which one is touched by the user, a corresponding emotion will be awakened.

For example, a green stone signifies love, so allows the guest to centre themselves within the memories that this awakens.

www.mycoppercup.co.uk

116

www.europeanspamagazine.com

Style Design, form & function

Urb’n Nature q  Zero Waste slippers

To improve the sustainability credentials of spa and hotel operators by reducing the proliferation of single-use items, Urb’n Nature has produced a range of spa slippers made from natural, sustainable and responsibly sourced materials.

The brand states that most spa slippers are currently made from plastic-based materials such as PET, PVC, polyurethane, nylon and EVA that can take up to 500 years to degrade after being used just once.

Urb’n Nature’s non-slip products are a forward-thinking investment for spas, whose guests are becoming more environmentally aware.

Its non-slip footwear, which can be reused and recycled, include slippers with cotton uppers and cork (right) and coconut-based soles (below).

www.urbn-nature.com

Glass Design  One Plus

The newest addition to the Uniko collection of wash-stands from Italian Glass Design is the compact and contemporary One Plus.

Standing 900mm high and measuring 340x340mm in width and depth, the One Plus features a stainless steel leg structure and is available in three different finishes; matt black, matt white and old brass.

The accompanying basin, made from solid-surface VetroFreddo, comes in an array of fresh colours including sea blue, sage green, saffron yellow, powder pink and lavender, as well as classic black and white.

www.glassdesign.it

Design focus Starpool Nuvola

Allowing a range of treatments to be performed in zero-gravity, the Nuvola treatment bed from Starpool uses temperature-controlled water and built-in hydrojets to offer targeted dry massages.

The water-filled upper sheet is suitable for use with all types of body wraps, including mud, algae, silt, clays, bandages, creams and oils, and the bed can also be used for scrubs and mini massages.

“The Nuvola experience adds an emotional and relaxing aspect to any treatment,” says Starpool CEO Riccardo Turri, “Adopting the benefits of dry floatation, we have been able to create a concept that helps spas stand out from their competitors”.

Image: Gaia Panozzo

www.starpool.com

www.europeanspamagazine.com

117

Style Design, form & function Uniform focus Buttercups Uniforms  Autumn/winter collection

Lemi p Portofino EVO with rotating armrests and heated drawer

As part of its constant effort to optimise the spa treatment room work space, Lemi has equipped all of its EVO line beds with specially designed EVO rotating armrests.

With a maximum opening of 180° the new additions are said to ideally meet the working needs of the therapist while simultaneously providing maximum comfort for clients.

In addition to this new feature, the wood-finished base, which already offered ample storage space, is now available with a heated drawer made from materials that guarantee the highest standards of hygiene and performance.

With an minumum height of 49cm and providing full adjustment of its height, the Portofino EVO offers flexibility in its backrest and legrest sections and is ideal for a range of face and body treatments as well as massage.

The autumn/winter collection from Buttercups Uniforms reflects the trend for cinched-in waistlines that are flattering and also practical in the treatment room.

The company’s B620 tunic accentuates the waist and includes front pockets that are both stylish and useful, while the B620DR dress with front pockets (pictured) translates the former’s detailing into a smart professional dress.

Elsewhere, reflecting top designers’ use of satin, the B215 bow detail tunic (pictured) adds a satin bow for a decorative flourish and the brand’s best-selling B028 satin-back tunic offers on-trend cap sleeves and satin detailing on the back and shoulders.

Many items in Buttercups’ range are available in a striking Midnight Blue colourway as well as the ever-on trend black, while a current preference for pink is offered in a range of hues from high-intensity cerise to the brand’s signature Blush colour, as shown in the B215, left.

Emphasising the brand’s bespoke options, managing director Grace Crowley adds: “We offer a choice of embroidery services to add the name or logo of your business to your uniforms – either upload your own logo or choose from our preset range of fonts for your company name.”

www.buttercupsuniforms.com

www.lemigroup.it

BC Softwear  Bespoke textiles

Working to the principle that even the smallest of details can make a big difference to the spa guest experience, BC Softwear offers a customisation service that enables operators to enhance all their textiles with a consistent brand identity.

Responding to the emerging trend for bespoke and personalised items, the company says its large stock volumes enable it to provide even small-runs of custom-made robes and towels cost-effectively. This helps to enhance spa branding and influences guests to associate their host property with the luxurious quality of the textiles they use.

As well as the supply of embroidered laundry bags and flip-flops and slippers, examples of BC Softwear’s bespoke partnerships include the supply of hand-sewn bathrode labels for Grantley Hall, UK; unique towel logos at Lanserhof; and printed spa carry bags supplied to Champneys resorts.

www.bcsoftwear.co.uk

Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings.

Contact David Fagan on +44 (0)115 950 4748 or email david.fagan@spapublishing.com

118

www.europeanspamagazine.com

where

serenity meets style

the all new

Plaza PediSpa by

t: 01282 619 977

e: sales@rem.co.uk

w: www.rem.co.uk

Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale

HOSPITALITY & LEISURE CONCEPTS SEAMLESS DEVELOPMENTS FROM CONCEPT TO COMPLETION

HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.�

Don Camilleri HL Concepts

dc@hlconcepts.co.uk | www.hlconcepts.co.uk

Between the covers

We connect you with the best brands serving the spa and wellness sector.

This issue of European Spa features the latest expertise, news and developments from: Aachen Wellness 22 Aesthetic Science Institute 24 Albiva 28 Alpienne 39 Amala 84 Ann-Marie Powell Gardens 60 Aqua Platinum Projects 112, 113 Architectural FX 115 Aromatherapy Associates

13, 22, 48, 60, 90 Ashmira 28 Atelier Landauer 37 Atzwanger 42 Barr + Wray 100, 101 BC Softwear 41, 118 Beauty Düsseldorf 28 Biologique Recherche 25, 26, 89 Blackpop 116 Book4Time 43 Buttercups Uniforms 118 Carita 6, 22, 26, 44, 50 Caudalie 6, 44 Cellecosmet 28 CIDESCO 24 CND 10, 28 Coachhouse8 22 [comfort zone] 18, 49, 88 Dalesauna 108, 109 Daylesford Organic 80 Debi Green Spa Consultancy 57 Decléor 26, 28 Déesse Pro 91 Dermalogica 23, 89 Devine 42 Dornbracht 60 Dr. Spiller 40 Dröm 106, 107 Dyson 62, 115 Elemental Herbology 52

Elemis 2, 20, 47, 60, 73, OBC Ellisons 86 EMP elektro 42 ESPA 22, 60, 115 FA-Design 62 Flos Lighting 115 FOREO 96 Frédéric Fekkai 28 Frener Design 42 Gaia Skincare 24 Gantner 58 Germaine de Capuccini 8, 49, 94 Gerrard International 48, 88 Gharieni 42, 58, 64, 74 GHD 115 Glass Design 117 Global Wellness Institute 33, 55 Global Wellness Summit 28, 33 Graus 42 Guam 28 Guerlain 21 Hart Miller Design 24 Harvard Medical School 45 Harvard University 68 Haute Custom Beauty 28 HL Concepts 120 Home Interior 42 Horst Kirchberger 40 iGuzzini 20 Il bagno 42 Irene Forte Skincare 55 iS Clinical 62 ishga 24, 92 ISPA 33 Jessica 22, 24, 62 KingsBox 20 KLAFS 102, 103 Komeda 84 Koncept 22

L’Oréal 26 La Fédération des Professionnels du Bien-Être 28 Lemi 28, 83, 118 Lichtstudio Eisenkeil 42 Life Fitness 84 Light Graphix 115 Lighting Design International 115 Living Earth Crafts 24, 123 Lobis Böden 42 Luce & Light 115 Lucent Lighting 115 Made by Zen 85 Made For Life Organics 24 Mader Engineering 42 Majestic 81 Mary Cohr Paris 40 Mauli 88 Migliori Erbe Italiane 20 Mii 62, 63, 88, 93 Mike Stoane Lighting 115 Montpellier University 45 My Copper Cup 116 Natura Bissé 4, 46 Natural Living 22 Nilo 29, 114 Nimue Skin Technology 21 Nordic 115 Oakworks 71 Oberhöller-Martin 42 Omorovicza 90 OPI 94, 95 Pool Engineering UK 115 Premier Software 51, 58 QMS Medicosmetics 34, 40, 90 Rauch Garden & Home 42 REM 119 REN 115 Resense 22

Rigo Spa 60 Robert Powell 78 Sanae 20 Silver Quartzite 39 Sisley Paris 94 Skin Regimen 66 Skinceuticals 28 Sodashi 84 Sommerhuber 104, 105 Sothys 29, 89 Spa Life UK 28, 31 Spa4 60 Spabreaks.com 24 SpaFest 28 Sparcstudio 58, 61 SpaRitual 84 SPATEC Europe 27 Starpool 110, 111, 117 Stellar Works 115 Stott Pilates 84 Stronger Wellness 116 Studio Apostoli 20 Subtle Energies 22, 84 Sweet Squared 21, 52, 88 Technogym 15, 20, 22, 58, 115 Temple Spa 92 Thalgo 17, 21, 22, 47, 53, 87 The Organic Pharmacy 73 Thémaé Paris 92 Tom Dixon 62 Tri-Dosha 68 UK Spa Association 26, 122 University of Bordeaux 45 University of Padua 40 Urb’n Nature 117 Voya 24, 50, 74 Westlink Design 24 World Spa & Wellness Convention 28 Xbody 116

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.

www.europeanspamagazine.com

122

In conversation with

ADAM CHATTERLEY The new UK Spa Association (UKSA) chairman discusses the organisation’s aims for its members and his own personal development journey “I see spa becoming a permanent lifestyle choice rather than an occasional treat.”

Taking time for yourself, whether that’s through mindfulness or massage, will become a far more regular experience for many people in the future. We’re already seeing elements of a more European attitude to spa emerging in the UK, including the burgeoning wild swimming trend and new technologies such as cryotherapy. Equally, there’s a growth in spas connecting more deeply with nature.

“Spending some time focusing on your mind will benefit everything you do.”

I used to be a ‘head-down and get the work done’ type of person, but since I became chair of UKSA, I’ve become a lot more mindful.

I use a ‘self journal’ to plan my schedule and focus on what I want to achieve. At the end of the week, I review what I’ve done and I always get the feeling I’ve achieved something, so I don’t have the sensation of wondering where the week has gone!

“Being part of the UK spa industry, and the way it is moving, really inspires me.”

Spas are embracing the organic movement and are generally more mindful of the world we’re living in. They aim to make the world a better place and that is inspiring. I didn’t take a traditional route into spa. I kind of fell into the industry by accident 20 years ago via computer software, of all things! But truthfully, I haven’t ever wanted to leave. It’s always growing and the opportunities for people to start their own businesses are great. Spa is a fantastic industry to be in if you want to work for yourself; it brings challenges, but also unrivalled freedom and flexibility.

“Wellness in the workplace should be a priority for employers, especially in spas.”

Our association wants to ensure spa operators have the structures in place to help, protect and support their staff with their own mental wellbeing. This is a very physical industry to work in; spending eight hours a day in a room doing treatments is incredibly demanding, so we need to ensure therapists have ergonomic working spaces and dedicated areas to relax and unwind.

As well as the physical side, the mental health side is also very important. Therapists can take on many of the stresses and negative energy of their clients and this has to have an effect on their own mental wellbeing.

122

Specialising in project, operations and business process management, Adam Chatterley runs Salon Business Secrets and Gumnut Systems International and became chair of the UK Spa Association in 2019.

“UKSA’s proposed Diploma in Spa Management is a world first and will strengthen the industry.”

In association with the University of Derby in Buxton, UK, our proposed Diploma in Spa Management is designed for those who are looking to take their next step up within the industry. We want to arm them with essential tools as well as a recognised qualification that has been dual-accredited by UKSA and the university.

In the long term, we want to get more links with government to show what the spa industry is capable of and establish that ‘wellness’ can be genuinely supportive to institutions such as the NHS, as well as individuals.

“I get a huge kick out of spending time with my kids now that I can be 100% present.”

For a long time, I was all about work; running three different businesses alongside being the UKSA chair. On any one day, I can get a lot of calls that are urgent, so it would be very easy for me to start at 8am and do nothing but work until I go to sleep.

However I have experienced a big shift. Now, I turn the phone off completely when I am not working, and this allows me to have a great time simply ‘being’ with my children and enjoying every moment. My ultimate goal is to ‘virtualise’ my businesses so I can run them from anywhere in the world and spend far more quality time with my family. www.spa-uk.org

Adam Chatterley was speaking to Sarah Todd

www.europeanspamagazine.com

F.A.S.T. RESPONSE™ Customer Service App Assistance at your fingertips!

Treatment Room Accessories

Mani/Pedi Equipment

Treatment Tables

If your product ever needs service, you are one click away from connecting with LEC’s renowned customer service team. You can easily send pictures and ask questions directly to our team of experts, sign up for helpful service notifications to receive warranty and service reminders.

2010

2011

2012

2016

Favorite Company for Manufacturer Support

Living Earth Craft's recently awarde awarded Customer Service App makes it easier than ever to get information and warranty service from LEC’s global network of trained service technicians.

Download the F.A.S.T. Response App and scan the barcode of your LEC product to register directly with us in one easy step.

• REGISTER YOUR PRODUCTS Easily from your phone during installation.

• EXPEDITE SERVICE DELIVERY No more searching for serial numbers or tracking down contact info.

• EASY TO UPLOAD PICTURES Makes sending helpful images very easy.

• EASY TO DOWNLOAD Use the QR code or search “Living Earth Crafts Support” on the app store.

+1 760-597-2155 • livingear thc r af ts. c om • i nf o@ l i vi ng e ar thc r af ts. c om

The Stars of ELEMIS ICONIC GIFTS OF BEAUTY.

#starsofELEMIS

Contact ELEMIS to discover more about the Christmas Collections and our new business partnership opportunities.

Tel: +44 (0)207 907 2724 | Email: newbusiness@elemis.com | ELEMIS.COM