Issuu

STAY SAFE.

Eat well

YOUR

SAFETY IS OUR

PRIORITY Eurest is prepared to assure the safety and care of people, and energized to take action with innovation that defines a new future. Â Our vision introduces emerging technology and business models that rebuild consumer confidence, culture and connection.Â

Stay Safe. Eat Well.

Contents Stay Safe. Eat Well.

A Validated Cleaning Program

Leading Operational Standards

Health Reporting and Employee Screening

Associate Well-Being

Guest Well-Being

Modified Models

Innovative Solutions

Physical Distancing

Design Strategies

Menu, Retail and Grocery Offerings

Partners and Influencers

ďťż

ï»¿EUREST

STAY SAFE. Eat well. Eurest has strengthened our standards and adapted our hospitality and service models to demonstrate our steadfast commitment to these pillars of our business.

Assure • Validated Cleaning Program

• Leading Operational Standards • Health Reporting and Employee Screening • Certified Associate Training

Deliver • Associate Well-Being • Guest Well-Being • Sector Partnerships • Industry Partnerships • Audits and Assessments

Take • Modified Models

• Innovative Solutions • Physical Distancing • Mobile and Digital Platforms • Design Strategies • Menu, Retail and Grocery Offerings • Partners and Influencers

Stay Safe. Eat Well.

• Validated Cleaning Program • Leading Operational Standards • Health Reporting and Employee Screening • Certified Associate Training

EUREST

A Validated Cleaning Program Our innovation in areas like touchless technology and contactless ordering has accelerated. And we continue to lead the market in safety and sanitation, which has always been our “normal.” Eurest has implemented an enhanced public hygiene program because we care for our customers and associates. Our priority is to protect you, your food and our people who serve you. Designed by industry-leading food safety and public health experts, our program combines best-in-class procedures, technology and oversight. • Independent validation of our cleaning procedures by Diversey • Overt, visible, frequent disinfection of public areas and highly touched surfaces • Effective sanitation practices can be verified using ATP technology by Hygiena

A Validated Cleaning Program

Leading Operational Standards Compass Group and Eurest continue to lead the industry in our operational standards. These are a few of the ways we are prioritizing safety and care at each client location, and rebuilding confidence and connection, as we reopen. 1. We have developed a three-phase reopening plan using Compass Quality Assurance Three C’s Mantra.

6. We ensure our employees appropriately use personal protective equipment.

− Community: Follow guidelines and regulations from local governments

− Ensure we’re up to date on required/recommended PPE

− Customers: Focusing first on our clients’ and customers’ needs

− Ensure PPE is properly used and maintained

− Compass: Ensure that we always provide safe services within regulatory guidelines 2. We know, understand and include changes made to local department of health regulations as a result of the pandemic. − We are in constant contact, ensuring we have the most up-to-date information 3. We focus on personal hygiene, health reporting and employee screening, including but not limited to: − Hand-washing and single-use gloves − Sneeze and cough etiquette − Wellness checks and temperature scans 4. We maintain and follow social/ physical distancing guidelines. − This includes both visible and back-of-house employees − Use of floor clings, signs, verbal communications and even physical barriers to ensure this is enforced 5. We have adjusted our service standards for food and beverage. − Move to “served” instead of “self-serve” model where needed − Increase remote ordering and pickup − Continued development of creative menus, service and delivery options

EUREST

7. We remain focused on food safety controls, documentation and standard operating procedures. − These are critical procedures designed to protect people from illness and pathogens − Our managers are ensuring they happen every time 8. We are, as always, maintaining a clean facility. − Complete all cleaning, sanitizing and disinfecting with increased frequency − Increase disinfection, especially in high-touch areas before and after service 9. We are prioritizing sanitation systems and supplies. − Hand-washing stations are always operational and stocked − Dishwashing machines and three-compartment sinks are always operational and fully stocked − There is always at least a two-week supply of chemical cleaning inventory and PPE inventory 10. We have updated our manager and employee training to always include safety around the following: − COVID-19 − Food − Workplace − Messaging

Health Reporting and Employee Screening Daily Pre-Shift Health Screenings are required for all associates. Our COVID-19 Associate Screening and Safety Plan includes daily certification for anyone entering the workplace.

Eurest Pre-Shift Health Screening Guidance A culture of care and safety is paramount in everything we do. As a result of the current pandemic and until further notice, all associates in the United States will require a daily pre-shift health screening. Screening requirements will be based on the Community, Customer and Compass framework. Community: We follow local Health Department requirements. Health departments are aware of local aspects of the pandemic that may supersede ours or those of our clients.

Compass: All associates (hourly and management) are required to complete a temperature check as part of the baseline and daily COVID19 Associate Health Screening process.

Customer: If the local Health Department does not have specific community requirements, we will understand our client’s policy regarding daily health screenings and how it applies to our business.

Safety and Hospitality Training The COMPASSION brand was created to highlight our commitment to the safety of our associates and guests while providing high-quality food and memorable hospitality experiences for our clients. The COMPASSION training was developed by subject matter experts from across the organization to provide tools and insights to safely reopen and care for our guests while delivering exceptional customer service and regaining consumer confidence. COMPASSION infuses passion into Compass in three steps: Assure Safety. Deliver Care. Take Action. This training is self-directed and self-paced, meaning individuals complete on their own with no time limitation. This training includes two quizzes that require learners to have a correct response percentage of 80% (4 out of 5 questions) to complete the training and receive the course certificate.

COVID-19Specific Training • Developed COVID-19-specific training • Deployed across multiple platforms, mobile applications/quick links

Health Reporting and Employee Screening

• Associate Well-Being • Nudge Rewards • Guest Well-Being • Sector Partnerships

EUREST

Associate Well-Being Our family joins together to STAY SAFE. EAT WELL. during this time to provide various resources to support the health and wellness of our associates and guests.

Associate Well-Being

Nudge Rewards Through our associate engagement app, Nudge Rewards, associates have received daily well-being messaging and content informing them of resources available, including information around our labor pooling app, how to access virtual doctorâ€™s appointments through Teladoc, mental health reminders, and more. As associates return to work, they receive a stream of specific messaging to ensure they are up to speed on reopening plans, new safety measures, Eurest market research, and details around how the business has evolved. Eurest has been intentional about sharing morale-boosting content to help keep spirits high, for both associates who have remained at work and those who are waiting to return. To reinforce the heightened importance of hospitality and that it is possible to show warmth and care while wearing a mask, we hosted a Smile with Your Eyes Challenge that received over 1,000 responses.

We have also placed a great emphasis on utilizing the recognition feature, Cheers, through Nudge and have challenged associates to boost the spirits of others by giving out Cheers pins that recognize associates for being Superstars, showing Teamwork, and being United in this together.

Pre-Service Click here to watch video

EUREST

Pre-Service content has been modified to speak to the current landscape of the business and places a deeper focus on morale boosting and care of the team. We are looking to streamline the Pre-Service content by integrating it within the Nudge Rewards app, creating easier access to content for all associates.

Guest Well-Being Now more than ever, our guests are focused on the importance of personal health, well-being and supporting a healthy immune system. Many of the underlying conditions that increase risk of severe COVID-19 illness can be prevented or controlled with positive lifestyle choices, including healthy eating. Through our Food with Purpose platform, our chefs and registered dietitians provide access to a variety of great-tasting, better-for-you menu options and a food environment that encourages well-being, provide engagement, education and excitement in our marketplaces and at home, and offer incentives to help drive healthy lifestyle behaviors.

Teaching Kitchen @ Home Teaching Kitchen @ Home brings our hands-on Teaching Kitchen classes right into your own kitchen. Whether you are looking for new recipe inspiration or just want to brush up on some basic culinary skills, you can tap into these videos and follow along with our chefs, registered dietitians and Celebrity Chef partners to create delicious, healthpromoting meals and snacks for you and your family.

Guest Well-Being

Hospitality In addition to COMPASSION Training, Eurest has hosted frequent trainings around hospitality. It is non-negotiable for us to create a safe space for our associates and guests, but an entirely different thing for us to create an environment that is both safe and hospitable. Our teams are learning the heightened importance of exceeding guestsâ€™ expectations and delivering exceptional guest experiences.

Voice of the Customer (VOC) During these times, connecting with our clients and guests is perhaps more important than ever. We have a dedicated team that works at opening the doors for two-way communication with guests, live and in the moment, in a way that is safe for our guests and our associates. The results obtained from our VOC research has guided our decisions and allows us to share insights with clients as they prepare to reopen their businesses.

EUREST

Increasing Safety and Cleaning in the Workplace We are known for our great food and great experiences, which starts with a clean and safe workplace environment. For almost 20 years, Eurest Services has been ensuring the cleanliness and safety of our partner locations across the country. Preparing to reopen your workplace will inevitably include disinfection services. As a our partner, we are sharing the added value Eurest Services provides to our foodservice clients first.

Facility Disinfection Services • Sanitation Standard: Utilizing Eurest Services will ensure the spaces meet the sanitation standard you have come to expect and trust from us. • Hands-Off Service Coordination: The Eurest Services team will coordinate disinfection of the foodservice space directly with on-site management. • Safety Culture: Associates across our service lines receive the same workplace safety training, mitigating the risk of introducing a new vendor to your location. • Scalable Service Model: A one-time or continuous service model that covers the foodservice space or entire campus – the Eurest Services’ solution model is quickly and easily scalable to your needs. • Value: We know your company culture, quality expectations and facility. As the largest food and facility services provider globally, you can be confident in the safety and sanitation of your workplace after our disinfection services.

Eurest Services Fast Facts

300 million sq. ft. serviced daily

4,000

United States associates

Our turnover less than 1/2 the Industry Average

437 Client Locations

97%

IndustryLeading Client Retention Rate

Presence in

44 States

Guest Well-Being

• Modified Models • Innovative Solutions • Physical Distancing • Mobile and Digital Platforms • Design Strategies • Menu, Retail and Grocery Offerings • Partners and Influencers

EUREST

Modified Models Our retail market uses modified models that optimize the consumer experience by seamlessly connecting retail outlets within one digital platform. The Market CafĂŠ and Market Outlet deliver on consumer expectations of multi-purpose experiences, convenience, safety, quality, efficiency and, of course, great-tasting food. This new model is powered by the latest technology, making contactless transactions easy for customers through a single app.

Market CafĂŠ is our scalable concept that provides options for all day parts, as well as changing demand.

Market Outlet offers unattended satellite locations with curated snacks, beverages and more, and also serves as a designated pickup location.

Contactless Apps Market Connect optimizes the consumer experience in a seamless, connected digital platform. This one-stop, contactless ordering and payment solution makes it easy for customers to order in advance, pickup, pay or scan on their personal device.

Modified Models

Innovative Solutions

Food Lockers and Mobile Pickup Automated Delivery and Contactless Pickup is an opportunity to recognize a â€œnew normalâ€? for consumers who may be hesitant to engage in the traditional foodservice retail experience. Through the utilization of food lockers and integrated mobile pickup destinations, we are able to offer our customers the opportunity to enjoy a safe, noncontact and secure culinary experience. Operationally, these concepts not only reduce the number of touch points, but also streamline both frontand back-of-house operations. When combined with optimized menus, we are able to nourish our guests in a safe and sustainable way.

EUREST

Food Lockers

Mobile Pickup Locations

Sally, the Robot The World’s First Fresh Food Robot Using advanced robotics to assemble and vend fresh salads, bowls, smoothies and more on demand, Sally dispenses from a secure, sealed refrigerated unit stocked by your chefs with fresh ingredients. And with a footprint of only 3 feet by 3 feet, Sally can fit practically anywhere. Increase sales and participation with this inventive alternative to conventional salad bars, smoothie stations and other self-service concepts. Fresh for every taste, for everyone, at every time, everywhere. Welcome to the future of fresh food vending … welcome to fresh for all.

Briggo

Quality, Consistency, Convenience WHOLE BEAN COFFEE & TEA

Robotic Barista, Gourmet Quality, Modern Amenity Transforming specialty coffee By combining the best specialty ingredients with modern mobile technology, cloud computing, and robotics, we are transforming the entire coffee experience. Quality, consistency, and convenience... all in 40 square feet.

Specialty Latin American blend, ground to order. FRESH DAIRY Quality dairy and almond milk options available. GOURMET SYRUPS Chocolate, caramel, sugar-free and regular vanilla

Jukka

Farmer’s Fridge

JUKKA has developed a touchless technology solution for foodservice that brings unexpected variety and convenience to the industry’s outdated vending methods.

Farmer’s Fridge offers an innovative way to elevate fresh vending with healthy, wholesome meals and snacks from user-friendly smart fridges. Enhance the employee experience by providing a healthy food option within the building, 24 hours a day. We make it simple for you to provide a hassle-free, desirable amenity.

Automated foodservice that delivers selection, safety and satisfaction • FOOD: JUKKA dispenses delicious hot, cold or fresh restaurant-quality foods using state-of-the-art robotics technology. • INTELLIGENCE: Fully automated and intelligent robotics combined with Intel®-based technology drives reliable and trouble-free foodservice operations. • CONSUMER EXPERIENCE: Immersive and interactive digital media and marketing creates immersive consumer experiences. • DATA: Data collected drives business intelligence tools and insights that can be used to improve consumer satisfaction.

Offering salads, bowls and snacks without labor costs, Farmer’s Fridge delivers the best of both a restaurant and a vending machine.

Farm to fridge: The journey of the jar • Meals are handcrafted in our kitchen using quality ingredients. • Fresh deliveries are made to our Fridges early in the morning. • Local donations: Unpurchased food is donated to local food depositories.

Innovative Solutions

Physical Distancing Protective Barriers, Safety Shields and Queuing Belts • Between employees and customers − Cashier station − Reception stand − Chef’s Table − Barista bar • Signage and floor graphics

Flexible Installation • Pop-up • “Limited” or “No” assembly • Installed • Directly mounted to counter, ceiling, etc.

Various Configurations • Catalog/standard (1-2 Weeks) • Custom (3-6 Weeks)

EUREST

New Distancing Signage Our new signage and decals are designed to promote safety and social distancing as we welcome back our associates and guests.

Physical Distancing

Ordering Experiences: Touchless and Safe We are committed to delivering mobile and digital platforms that enable contactless and flexible customer experiences. Our pre-order/pre-pay apps were developed to allow customers to order where they are and when they want, making the experience contact-free from end to end.

Ordering made easy

Eatify Mobile App Great mobile ordering experiences for operators and customers

Simple sign up

Intuitive mobile ordering in the workplace

Intuitive location search

Visual station selection

OPERATOR EXPERIENCE

BACK OF HOUSE TOOLS BROW SE MENUS

SIMP LE CUSTOMER SUP P ORT

Easily view all brands and menus at

Contact support or send feedback

your location without having to sign

in the app.

up.

CUSTOMIZABLE OP TIONS

DISCOUNTS & P ROMOS

Customers can personalize their menu

Flexible options let you discount by

choices to add ingredients, specify

percentage or dollar value.

preparation, and choose combos.

QUICK RE-ORDER

REFER A FRIEND

Customers can repeat past orders without

Offer users an incentive to

having to rebuild personalized items.

generate instant referrals.

EUREST

Secure checkout

Additionally, we are leveraging the latest innovation to keep kiosks sanitized (stylus/glove support, UV-light sanitizers, antimicrobial screen protectors) and to maximize â€œno touchâ€? options (badge scan, barcodes, tap-to-pay, etc.).

Physical Distancing

Design Strategies Distancing: Environments of the Future The cafe environment of the future will align expectations of social interaction and effectively promote company culture, while ensuring occupant well-being without compromising design.

EUREST

Physical Distancing Social distancing is how we now define physical and psychological safety. We have a renewed focus on creating environments that are safe, healthy, and that embrace well-being for all. Our primary focus is to understand the cafe environments of the future. Our goal is to create new strategies around cafe design that not only ensure occupant well-being, but also start to future-proof environments to better deal with a pandemic event such as COVID-19. As humans, we thrive when we are connected â€“ to a mission, to a cause, to a place, to each other. Our environments matter because they facilitate those connections. As such, the cafe of the future will consider how people want to engage with each other, and with their space. We need to give people guidance and control over their social distancing as they socialize and nourish â€“ hence the need to diversify how we connect them to food.

Design Strategies

Menu, Retail and Grocery Offerings

Take-home (reheatable) options Prepackaged Grab and Go • Sandwiches, salads, snack boxes, dessert

Cold Beverage

Made-to-Order Menus

• CSD, energy, enhanced water, sparkling water, sports/ isotonic, RTD coffee, tea

• Rotate daily and feature daily specials

Hot Beverage

• Enabled by digital platforms

• Contactless espresso bar experience, including made-toorder coffee drinks, cold brew, kombucha, premium teas and other barista specialties

• No self-service • Housemade hot and cold offerings • Salads

Grocery

• Veggie-based sides

• Fresh produce – bananas, apples, oranges, limes, avocado

• Composed grain and pasta sides • Snack boxes

EUREST

• Pantry essentials and shelf-stable selection • Convenience sundries

Shop With Us

Fuel Snack Boxes

Our grocery program provides a temporary convenient, safe and affordable way to obtain everyday food grocery items while supporting state-mandated social distancing requirements. Continue to support our local food supply chain and labor pool safely while providing a valuable service with no additional operational costs.

Fill the gap between lunch and dinner, or show appreciation for employees with our take-home snack boxes. Our FUEL program focuses on smaller portions for each daypart through Food, Unity, Energy and Life to reenergize and satisfy cravings between meals with healthy choices.

While supplies may be running low in many places, we can support our guests by offering unique items to purchase right here in our marketplaces. From fresh produce to bulk snacks and bottled beverages, let’s use this opportunity to deplete inventory while providing our guests with safe and high-quality items they can bring home. Leverage our partnership with Restaurantware to create in-house snack boxes of assorted packaged items or meal kits.

• Food: Ingredient focused and messaging around food that fuels your body

Where available, consider offering delivery or curbside pickup.

• Life: Promote work-life balance through a solution that drives engagement in the marketplace while eating more frequently

• Unity: Reduce employee downtime by creating an atmosphere where they can unwind, relax and recharge with a healthy snack • Energy: Wellness benefits through all day grazing provides energy and productivity

Menu, Retail and Grocery Offerings

Jack & Olive is an on-the-go destination that infuses quality and convenience into fresh, handcrafted cuisine. Our wholesome, fresh ingredients are sourced and grown by a strategic network of regional partners, allowing us to provide consistent, superior quality at any location.

Benefits for Our Customers: • CONVENIENCE: An elevated experience for the person on the go • QUALITY: Portions, ingredients and consistency meet best-in-class standards • VARIETY: Dynamic menus continually evolve with seasonal features • APPEAL: Contemporary offerings are in line with high-end retail environments • CONFIDENCE: Transparent, easy-to-view and tamper-evident packaging

Benefits for Our Clients: • EXCITEMENT: Upgrades current on-the-go offering with innovative brand refresh • LABELING LAWS: Meets USDA and FDA requirements for ingredients and allergens • PARTICIPATION: Captures incremental customers not currently being served • REVENUE BOOST: Drives premium price points with premium products • DYNAMIC MENUS: Point-of-sale and market research reports provide data and flexibility to stay on top of current trends

EUREST

Partners and Influencers Welcome to NexTalk, powered by Compass Group Hear from industry experts and innovators, alongside Compass thought leaders, as they dive into relevant topics that will shape the “new normal” in foodservice and the food system. From Jack Li of market research leader Datassential to food waste pioneer Tristram Stuart, don’t miss Compass Group’s NEXTalk podcast for thoughtprovoking discussion.

Partners and Influencers