Company Profile CSTV

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Company Profile

Always by

Always by

your side

your side CST has been in business almost thir ty years: the company has grown hand in hand with the development of digital technology, which is an enormous advantage for their customers because the company has always kept pace with product evolution and applications.

CST is a reliable and user-friendly company, depending on the value and strength of its human resources.

It is a highly vocated commercial company, full of drive and accessible to all, communicating all the technical and design features of the software it creates and distributes.

CST is a flexible organisation that is able to observe and understand the market needs, with a responsible, stable and prompt attitude ready to take on all its customers’ new demands.

Organised, prep Organised, prep Technology has developed at varying speeds in the different sectors over recent decades: while accounting applications were immediately necessary in all fields of personal and business life, managerial applications came onto the scene more slowly, bringing new organisational models

even to those companies that believed they could survive without any specific software.

CST has focused its business on designing effective, userfriendly managerial programs, which are constantly updated and easy to adapt to the changing market conditions.

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CST works alongside its customers to help them recognise their managerial needs before suggesting the best application solution.

CST does not pursue an indiscriminate goal of selling standard programs; rather they want to ensure their customers get the utmost from the most

suitable and versatile management programs for their business, providing constant assistance at any time.

CST’s thir ty years’ business experience is an impor tant guarantee for the seriousness of the company as a constant, discreet and efficient par tner.

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CST is appreciated for its strong commercial network that has gradually been built up, and which is constantly improved and strengthened both at home and abroad.

Distribution of high-tech products is relatively simple: it is much more complicated to provide before- and after-sales service, to guarantee the customer’s system

works perfectly and that they have the best possible return on their investment.

CST is organised around three national centres: Treviso, in the hear t of nor theast Italy, Milan for the nor thwest and Rome for the centre-south and it has a very profitable par tnership in Timisoara in Romania.

ere in the world ere in the world This geographic organisation means that company technicians are rapidly available either for system star tup or for program maintenance. It provides an excellent interaction with the call-centres, which are much more reactive and helpful.

It also means that training can be provided both in the company branches and on the customers’ premises.

Customer relations

Customer relations

The decision to increase the main centres of the CST commercial network has been highly appreciated by their customers, who know they can count on the efficient closeness and the chance of direct interaction with the company, to better define the customised needs of their managerial systems.

To enable top level efficiency and provide customised solutions to their customers’ managerial problems, CST has set up a very

dynamic customer-satisfaction analysis system, through the rational use of the phone contacts and specific interviews.

The constant availability of three technicians on the hot-line and the remote assistance that is provided, are yet fur ther elements in the company’s success: a customer never feels abandoned or left alone in sor ting it out their problems if they find the software confusing or hard to use.

are a choice of style

are a choice of style This strong customer oriented philosophy means that CST can grasp all the signs of change and unexpressed requests, enabling them to develop software solutions that are increasingly tailor-made to the customers’ precise needs. The experience, professional awareness, relational skills of the operators and CST

management staff, all give fur ther value to the company which, often, becomes a consultant for their customers’ organisational and commercial needs, interacting with focused attention and a style that are recognised and appreciated well beyond the borders of Italy.

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