Opens New Store in

Are you looking for a Home Appliance company you can trust? Well, you ’re in luck! Pattersons Home Appliances has been serving their community for more than fifty years. In that time, they have spread out to eight different locations, always delivering the best products and services they can. They pride themselves on treating everyone who walks through their doors not just like a customer, but like family. This month, Mountain Views was privileged to interview Mark Patterson with Pattersons Home Appliances!

MV: Not only has Pattersons has been in business since 1965, but you ve even managed to expand to new locations, all while keeping the business in the family. What do you think has made Pattersons so appealing to customers for that amount of time?

Mark: I think there’s a lot we bring to the table. For one thing, we don t just sell you a heavy appliance and expect you to handle everything else like a lot of the big box stores do. We, on the other hand, will handle delivery for you, along with stuff like cords, installation kits, and so on. If you ’ve ordered a lot of free-standing appliances at once, we’ll take care of all of them for you. Just one charge, even with multiple appliances. We ll even unbox it and take your old appliance for you. On top of all that, we service what we sell, so really, we re a one-stop-shop for the community when it comes to appliances.

MV: What’s the business philosophy of Pattersons Home Appliances?

Mark: It really all comes down to transparency and trust. We want to treat our customers the way we d like to be treated, and that s more like family than just someone you do business with. All our technicians and staff and even our delivery drivers have to undergo extensive background checks and drug screenings, so when you come to us, you know exactly what you’re getting, and you know you can trust us. Most of the bigger stores go through third-party installers, so with them you can never quite be sure who will actually show up to your home. With us, you can rest assured that we know them and we ’ve put in the effort to vet them. More than that, our sales staff doesn’t work on commission, so they won’t feel that incentive to push you to buy something more expensive than you actually need. Instead, we make sure that all our staff are educated and knowledgeable about what they re selling, so we can make sure you find a product that fits both your budget and your needs.

MV: We hear you ve opened a new location in Chattanooga. What do you think Pattersons brings to the community there that other stores don’t?

Mark: More than fifty years of experience, for one thing. Like you said, we’ve been serving the community here since 1965, so we know the market and know just how to take care of our customers and give them the products and service they need. We also focus a lot more on having a more personal touch. Ever since we first opened our doors, we ve been family owned. That’s three generations running the same business. We’re not some fancy big box store that only cares about the bottom line. No, we’re a family store, and we really do see our customers as part of our family. And from the instant you walk in through our front door, we want to treat you like it. Whether we re talking about any of our other locations or our new store in Chattanooga, that s the kind of atmosphere we want to provide. We really do want that personal touch in everything we do. That means friendly customer service, knowledgeable staff, and all the best brands at the best prices you’re likely to find anywhere.

MV: Including the new Chattanooga store, you now have eight locations, right?

Mark: That s right! We have locations in Cookeville, Crossville, Harriman, Oak Ridge, Alcoa, one in Knoxville, then there’ s the outlet store in Rockwood. And, of course, our newest location in Chattanooga. I know that might make us seem like a really big company, but we re really not. We re still family owned. We have eight showrooms, a Luxury Appliances Design Center, and 45 dedicated employees, so we really do mean it when we say we’re all a family here.

MV: It’s been great talking to you! Is there anything else you’d like to add?

Mark: Just that, by doing business with us, you ’ll be supporting your local community, and we re going to do everything we can to find you a product that matches your needs, your budget, and your lifestyle.

Take the first step by calling Pattersons Home Appliances today at 865-364-1500 or by visiting their website at www.PattersonsAppliances.com.