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Outsourcing Conference 2014 Strategize, Maximize and Save Wednesday, 4 June 2014, Ethniki Conference Centre

Who is afraid of Outsourcing? • • • • • • • •

In depth Research Analysis and mining of Insights and Future Trends of the Local Market Cutting – edge Keynote Speakers Case Studies by Outsourcers and End-users Results and learnings of Facilitated Workshops Live-Game Show: Voting for the most inspiring Workshop presentation Networking Hubs Deal Making Opportunities Take-away Conference Practical Guide created by the participating Delegates

You asked for it and we ‘ve got it! The first Conference whose content is shaped by the Delegates participating, following an in depth Research Analysis and Insights Mining of the Greek Market carried out by Wizzard – From Wisdom to Magic.

Register Now Contribute to the content / Share cutting-edge ideas / Vote for the most inspiring Workshop presentation / Network effectively / Live the Experience / Walk away with a Practical Guide shaped by you and the other participating Delegates


Overview Amidst the economic downturn, companies are typically outsourcing primarily with the objective to cut costs. One of the proposals that the Hellenic Federation of Enterprises (SEV) submitted to the Prime Minister was the outsourcing of several Government Services to Private Companies. This proposal was adopted by the Hellenic Ministry of Administrative Reform and Electronic Governance and the Minister announce that it will be included in the Ministry’s New Operational Plan 2014-2020. Apart from cost containment, outsourcing is a valuable tool to ENHANCE existing capabilities. It ALSO provides long-term benefits in terms of productivity, service integration and top and bottom line growth potential. Outsourcing relationships that produce the most value are also highly collaborative and partnerial, where collaboration includes everyone – clients and providers, as well as their people. The current economic circumstances have accelerated the maturation of the outsourcing industry and are prompting the evolution of new outsourcing models, pricing structures and contractual arrangements. Outsourcing may include call centers, software development and technology, or even finance and accounting. Yet, there is an ever growing trend in outsourcing of back office functions and other business operations, such as facilities management, document management, analytics, legal services and more. Organized by Ethos Media S.A., the Outsourcing Conference 2014: Strategize, Maximize and Save, will give you the opportunity to live the experience of a totally interactive and participative Conference, the content of which is shaped according to an in depth research analysis, of the local market and also to: • get information and fresh insights • meet senior executives, • be exposed to and share cutting-edge ideas • vote for the most inspiring Workshop presentation during the Live-Game Show • network effectively • walk away with an outsourcing Practical Guide

Agenda Outline


Conference Contend and Format Manager: Despina Travlou Closed Session: VIP ROUNDTABLE An around breakfast camera discussion among key stakeholders representing the Government, Institutional Organizations and the Market. The Conference - Plenary Session Session 1: Government Outsourcing • The Hellenic Ministry’s of Administrative Reform and Electronic Governance New Operational Plan 2014 – 2020 • The Hellenic Federation’s of Enterprises (SEV) proposals • The current extent and perceived quality of and satisfaction from outsourcing in Greece at the dawn of year 2014, as well as emerging and anticipated future trends (research analysis and insights mining carried out by Wizzard – From Wisdom to Magic) • Strategies for selecting and outsourcing selected functions of the Public Administration to Private Companies • Estimating cost containment, other benefits and threats in outsourcing: o Payroll of the “narrow” public sector o IT services, IaaS (Infrastructure as a Service), SaaS (Software as a Service), PaaS (Platform as a Service) o Collection Services o Public Sector Risk Services (Financial statement audits, review of budgets and accounts, audits of compliance with institutional and legal frameworks of operation, specific performance audits, internal audits of procedures, security systems) o Procurement o Facility Management o Other functions and services


Session 2: The End-user’s point of view: Do the right thing - Strategies to Harness the Power of Outsourcing • Outsourcing versus in-house • Outsourcing and the economic downturn • Implementing a Successful Outsourcing Venture • A “tactical” approach versus a relationship-based one • “Results” versus “resources” assessment to outsourcing relationships • A 360o degree assessment for customers, suppliers, consultants and outsourcers • Employee retention and engagement • The influence of outsourcing on the future of workplace • The Shifting Role of MTs (Management Team Members) – From Managing Functions to Enabling Business • Key drivers for selecting the appropriate vendor • Governance processes and costs • Internal stakeholders engagement • Contractual arrangements • Win-win perspective • Risk management • Service integration and value beyond cost savings • “One team” approach to relationship and service delivery – considering the outsource provider / team as part of the company • Actively managing an ongoing relationship as a significant success factor Session 3: The Outsourcer’s point of view: Outsourcing in Action! - Achieving Innovation in Outsourcing • Seeking BPO (business process outsourcing) solutions for achieving high performance • Optimizing areas that need work • Outsourcing IT • Outsourcing Finance • Outsourcing HR and Training • Outsourcing Marketing • Outsourcing Customer Service & Call Centers • Outsourcing Procurement & Supply Chain • Outsourcing Facilities Management • Document Outsourcing (including office printers, scanners, copiers, faxes, digital forms management, archiving, electronic and paper billing, invoice processing and more) • Outsourcing Printing and Design services


Session 4: The participating Delegates point of view: Live-Game Show and Take Away Practical Guide • Introductory Remarks and Presentation of the Live-Game Show by the President of the Committee • Presentation of the Workshops’ Case • Presentation of the sort-listed by the Committee Workshops created during Seminars carried out by the Hellenic Management Association • Participating Delegates Vote for the most inspiring Workshop presentation • Results announcement • Participating Delegates shape the Conference take away Practical Guide • Concluding remarks / finalization of Practical Guide Workshops’ Coordinator and Workshops’ Case Creator: Efharis Perpinia, …………………..

Who Should Attend A must attend and participate Conference experience for: • Members of the Government • Representatives of Institutional Organizations • Board Members • CEOs • General Managers • Management Team Members From the Public and Private Sectors, including all industries and companies whether: • Customers • Outsourcers or • Consultants


The Organiser ETHOS MEDIA Α.Ε. (www.ethosmedia.eu) Ethos Media S.A. is a multiplatorm media group with domestic and international presence that maintains an undiluted focus on content and product quality across online and ofine publications, business conferences, awards, exhibitions and meetings. In particular, publications of Ethos Media include the following business magazines and newspapers: Hrima, a financial and investment magazine; Ph.B (Pharma & Health Business), a magazine on healthcare and pharmaceutical policy; Insurance World, an insurance magazine; and the free press newspapers aλive and Asfalizomai. Ethos Media also operates the insurance portal insuranceworld.gr, the portal concerning Pharmaceutical & Healthcare Industry virus.com.gr, the weekly electronic newspaper Hrima Week, and the website www.hrima.gr. Last but not least, one of the strongest and most important brands of Ethos Media are the established Money Conferences. During the first semester of 2013, Ethos Media S.A successfully organized the following business conferences: -

Generics Conference 2013 Greek Exports Forum 2013 Marketing & Sales meta-conference 2013 Insurance Money Conference 2013 Pharma & Health Conference 2013 Digital Banking Money Conference 2013 Standards Money Conference 2013 Exports Money Conference 2013


Contact us: For enquiries related to sponsorships, please contact: Konstantinos Ouzounis CEO T.: (+30) 210 998 4864 E: ouzounis.k@ethosmedia.eu Danny Drogitis Business Development & Sales Director T.: (+30) 210 998 4876 E: drogitis.d@ethosmedia.eu Ranto Manologou Advertising Sales Manager Τ: (+30) 210 998 4863 E: manologlou.r@ethosmedia.eu For enquiries related to the conference programme, please contact: Despina Travlou Conference Contend and Format Manager T.: (+30) 210 998 4866 E: travlou.d@ethosmedia.eu

Paris Koronaios IT & e-Business Unit Director Τ.: 210 998 4906 E: koronaios.p@ethosmedia.eu For enquiries related to the registration of delegates, sponsors service, please contact: Sofia-Afroditi Voulgaraki Communication & P.R. Manager Τ: 210 998 4901 E: voulgaraki.s@ethosmedia.eu Athena Fradelou Marketing & P.R. Manager Τ: 210 998 4905 E: fradelou.a@ethosmedia.eu Konstantinos Salvarlis Conferences Manager Τ: 210 998 4909 E: salvarlis.k@ethosmedia.eu Nikos Athanasiou Data Base Manager Τ: (+30) 210 998 4912 E: Athanasiou.n@ethosmedia.eu


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