TAME PROBLEMS
exhaustive list of permissible operations
WICKED PROBLEMS
exhaustive list of permissible operations
PROBLEM = DISCREPANCY
DISCREPANCY = NOT AS IT OUGHT TO BE
WHY???
WICKED PROBLEMS
many WHY??? for the same discrepancy
SOLUTION > SOLUTIONS
WHY IS THERE A PROBLEM? = THE MOST DECISIVE STEP IN DEALING WITH A WICKED PROBLEM