Conference Schedule 2011

e l u d e h c S e c n e r e f n Co

DAY 1 - Wednesday, November 23, 2011 9:00

Registration

9:30

Opening Session

10:30

Coffee break

PLENARY SESSION 1 11:00

Chris Cooper (Oxford Brookes University): Sustainable tourist destinations and management Graham Walters (London Metropolitan University): Environmental sustainability and tourism

13:00

Lunch break

15:00

PARALELL SESSION 1 15:00 - 15:15

15:15 – 15:30

15:30 – 15:45

15:45 – 16:00

16:00 – 16:15

16:15 – 16: 30

The Legacy of Transhumance in the National Park of Abruzzo, Lazio and Molise (Italy)

Malta as a Prehistoric Heritage Destination L. Laganá

The identification of primary dimensions of Belgrade tourist offer development applying factor analysis

On the limitations of tourist activity in the Danube Delta

L. Zarrilli/M. Avram

Disability parking permits supporting accessible tourism for all.

B. Morris

V.Tosic/J.Vuckovic

V. Stoica

A study of online social networks impact on potential travelers’ tourism and hospitality choices

Geotourism mapping as a means to maintain destination image and promote social sustainability.

Landscape quality as background of sustainable tourism development in CiezkowickoRoznowski Park

Ducking the issues: the canard continues

Social Entrepreneurship: A Hospitality and Tourism Perspective

Investigating Transactional Philanthropy in the Hospitality Industry C.Johnson/ M.Ergul/ M.Scaglione

Coastal tourism development and sustainability practices in Pattaya, Thailand

Rio de Frades – Mining Village and Contributions for Tourism L.Aguiar/A.Neves/ L.Ferreira/C.Vaz

Seduction Territories. The role of scenic resources in attracting tourist’s A.Ramos/ R.Marvanejo

Nature Tourism in the border region between Portugal and Spain – international benchmarking: The German Green Belt

Planning tourism areas: the case study of residential tourism in Portugal

Water Sports Potential at Figueira da Foz. An Integrated Strategic Plan Proposal

S. Schütte

L. Marques

A.Rochette/ L.Paredes/ J.Nogueira

Factors of tourist seduction in the Alto Douro Wine Region route: the travel experience of Historic Steam Train

Room 4

Touristic Groups in Azores – The finnish case

Português/ Español

Public archeology in the city of Braga: tourism and local development

Luís Silveira

How do organic farmers regard tourism? Reflections of farmers from the Alt Empordà area

Anchors Career for Travel Agents: an exploratory study based in Edgard Schein's model

Room 1 English Room 2 English

A. Barney

Room 3 Português/ Español

Room 5 Português/ Español

Room 6 Português/ Español

17:00

17:30

Towards a standard measurement model of social corporate responsibility information

J.M. Hernandez/ J.M. Mariño Mode of entry, real options and strategic flexibility in internationalization process of hotel chains

E.Garcia/A.Vargas/ C.de la Orden

M.Ergul/ C.Johnson/ D.Kleinrichert

B. Wheeller

B. Fornal-Pieniak

L. Morais

X. Armesto/ M.B. Gomez

J.Nascimento/ M.Bispo/ N.Costa

J. L. T. Ong

V.Salvador/ S.Araújo

The perceptions and forms of action of Corporate Social Responsibility: a case study of hoteliers in Paraty-Brazil

Viterbo: a spa resort between past splendour and future prospects. Integrated tourism planning.

R.Lenziardi/ F.Oliveira

R. DeIulio/ M. Sileoni

Sustainability of adventure sport tourism events: the Estoril Portugal expedition race

Statistical analysis of hotel market in Brazil - the case of São Paulo J. Butuhy/ A.Bonfato/ M.Fonseca/ R.Castro

Expectations and perceived quality of customer service: the model of expectations management of the quality of health and wellness tourism destination

Q for Tourist Quality. Benefits Perceived by the Spanish Resorts Certificates J. Alvarez/ J.Fraiz/ M. Del Rio

Second homes and the implications of the waste stream in the summer months. An exploratory study - Sao Roque, Brazil.

The satisfaction of wine cultural tourist in the “Condado de Huelva” C. de la Orden/ A. Vargas/ E. Garcia

The relationship between market orientation and business performance.

A conceptual model for the hotel industry

Factors with a greater impact on the level of innovation in the hotel industry in Spain

The costumer relationship importance in tourism

How to do the complaints management in Tourism

A.M. Martínez/ A.Vargas

C.Delgado/ J.Fonseca

C.Franco/ J.Fonseca

F.Carvalho

S.Cobelli

C.Sampaio/ R.Rodrigues/ J.M.Hernández

A.G. Silva/ M.Sarmento

Coffee break

PLENARY SESSION 2 Graham Miller (University of Surrey): Beyond corporate responsibility: questioning the corporate relevance of tourism

Miguel Moital (Bournemouth University): Experiencia and emotions 20:00

T. Atef/M.Balushi

Dinner

DAY 2 - Thursday, November 24, 2011 9:30

PLENARY SESSION 3 Graham Busby (University of Plymouth): Tourism, cinema and creative industries Ramón Moreno (UNEP - Spanish University of Distance Teaching): New technologies and tourist destinations

11:00

Coffee break

11:30

PARALELL SESSION 2

Room 1 English

Room 2 Português/ Español

Room 3 Português/ Español

11:30 - 11:45

11:45 – 12:00

12:00 – 12:15

12:15 – 12:30

12:30 – 12:45

12:45 – 13:00

Obstacles in the development of periurban tourism in the big cities across Romania

Postcards, a particular image of destinations

Second home tourism in the Oeste Region, Portugal: Features and Impacts

Consolidation of the urban-rural interface by means of tourist activities

Destination competitiveness measurement: A qualitative research approach for the spanish region of Extremadura

Is the environmental dimension of sustainability an obstacle to achieve the economic dimension of sustainability? An international empirical evidence

C.Tălângă/ C.Braghină/Zamfir/ Pintilii

J.B.Litot/ J.C. Foltête

The right to information about the tourist destination

Level of implementation of quality in Spanish health resorts.

Empirical analysis

C.Fernández

Training in tourism: the role of CET in the development of tourism activities

E. Ramos/ M.Salgado/ P.Almeida

J. Alvarez/ J.Fraiz/ M. Del Rio

Engaging Foreign Languages Educational Needs in the Future Trends of Tourism

P. R. Silva

Tourism local policies: participatory management and community empowerment as instruments of competitiveness at Guamaré,Brazil

Public Policies towards a Tourism Branding Strategy

Room 5

Tourist’s Satisfaction, Image or Emotions?

Português/ Español

M.Rey/C.Medina/ R.Rufín/A.López

The importance of Voluntourism as a new tourism product: helping while going abroad

Room 4 Português/ Español

B. Martinho

Português/ Español

Room 7 English

Destination brand index – a new assessment methodology for destination brand equity

N.Abranja/ A.Alcântara/ A.Marques/ R.Ferreira

I.Ianoș/ C.Braghină/ D.Zamfir/V. Stoica Tourism and Brazilian filmmaking: the possibility of new itineraries

J. Alvarez/ J.Fraiz/ M. Del Rio

K. Alves

Issues on Tourism and Marine Resources employability: a challenge for Higher Education?

Students demand for higher education in Tourism: the reality of ESTH / IPG

S.Eurico/ F.Oliveira/ S.Gonçalves/ S. Pais Tourism destinations competitiveness a benchmarking analysis

Innovation, ecommerce and state A.Augusto

M.Salgado/J.Vaz/ A.Godinho The evolution of the image of Spain as a tourist destination M.Plumed/C.Elboj/ V.Tena

Tourism, Disability and Stress-Coping: is there a (creative) connection?

Analysis and Implementation Model of a Regional or Local Tourism Destination Brand

Behavior and profile of fiction series and other audiovisual products consumer

F.Dias/ J.Vasconcelos/ M.Schön

F.Dias/ I.Marques

J.F.Santos/ L.Figueira

N.Araújo/J.A.Fraiz

World Heritage City of Penang: An International Marketing Tools to Promote Penang Tourism

The Competitiveness of Medical Tourism in the Periphery Countries: Turkey’s Growing Niche Market

The impact of customer relationship marketing on costumers' Image for Jordanian Five star Hotels

Destination image from both sides of the counter

G. Sahin/ S.Tuzlukaya/ G. Karakoc

L.Andrades/ G.Borrego

CLASS "C" and "D" Inclusive Tourism or Source of Income

J.Pulido/ L.Andrades/ M.Sánchez An essay towards a Tourism Information Central

K. Alves

B. Martinho

Sustainable tourism and environmental education in Montesinho and International Douro Natural Parks: A Case Study

The Municipalisation of Tourism and the Qualification of Human Resources

Recent evolution of Spanish coastal tourist destinations´ performance: an analysis based in the demand and supply for accommodation

The New Governance of Tourism Destinations: Does It Mean an Increasing Competitivity?

F.Martins/J.Castro

T.Domínguez/ P.de Carlos/ M.E.Alén/ Canoeing down the Douro –sports and leisure as one

J. Gomes/ M. Salgado/ J. Martins

R.Marrafon/V.Paül

R. Garcia

A.Moura/ E.Kastenholz/ A.Pereira

One Flew Over the Brand’s Nest: The anchorage of tourist brands in the territory and heritage

C. S. Brandon-Ooi

13:00

Quality management stays thermal in the region of center of Portugal. Empirical study

L.Ferreira

J.Silva/I.Silveira

Room 6

M. Roca/J.Oliveira Z.Roca/L.Costa

Religious Tourism: ambiguity or a business opportunity?

A.Carvalho

D.Stylidis/ E.Szivas/A.Biran

T.Hashem

Lunch break

How does destination governance affect destination branding?: an exploratory study on Emerald Coast

G.Chiappa

Consumer behaviour of Spanish clients regarding hotel products and services J.M.Rodríguez/ M.Celemín/ L.Rubio/M.Alonso Revitalizing the Kenyan Destination: Park Branding and Eco-rating Schemes B. Kihima

15:00

Room 1 English

Room 2 English

Room 3 Português/ Español

Room 4 Português/ Español

Room 5 Português/ Español

Room 6 Português/ Español

PARALELL SESSION 3 15:00 - 15:15

15:15 – 15:30

15:30 – 15:45

15:45 – 16:00

16:00 – 16:15

16:15 – 16: 30

Asymmetrical development of weekend tourism in the metropolitan area of the city of Bucharest

Evolution of the research methodology in the destination image studies T. Armenski/ N. Durcic

21st CENTURY CASCAIS: How the Waves of Time forged a Cultural Heritage also enjoyed by Tourists

Building a country branding strategy through Corporate Social Communication

Tourism Destination Image Of PostRevolution Egypt As Perceived By UKBased Travel Intermediaries

Visitors to the city of Évora: who are they?

C.Carvalho

C. Cozmiuc

G. Afifi

Exploring Business Opportunities in Marine Affairs: A feasibility study for submersible research tourism

Perceived Service Fairness and Relationship Quality in Restaurant: Evidence from a Developing Country

Sustainable Tourism Development: The Role of International Organizations

A Model of Integrated Beach Resort Development

D.Nikbin

W. Nasser/ M. Donsimoni

Gastronomic brand of tourism destination: the experience of St. Petersburg V. Gordin/ E.Chernova/ J.Trabskaya

Visiting Santiago de Compostela during the Holy Year 2010: Does the Xacobeo make the difference?

Quantitative performance evaluation in the hospitality industry

Tourist guides training: conceiving historical and cultural itineraries

D.Rodriguez/ M.Murias/ S.Novello

C.Nunes

C.Ribeiro/ C.Costa/ I.Oliveira/D.Branco

Determinants in the choice of hotel services through the websites: Consumers´ effort translated into strategies to reduce perceived risks

Rail Travel through Europe: InterRailers satisfaction regarding the quality of these services provided in Italy, Greece and Croatia

The stakeholders and his influence in the management of tourism

Business Tourism Destination - Analysis of Satisfaction and Loyalty

The competitiveness of tourist destinations through the restaurant industry

Tourism Images of Brazil on the site YouTube: the channel “Visit Brazil”

G.Morales/ J.M.Hernandez

A. Almeida

J. Cánovas

C. Corrêa

Weather, climate and tourist behaviour. The beach tourism of the Spanish Mediterranean coast as a case study

Surf tourism and market segmentation by motivation: the Rip Curl Pro 2010 Portugal

Residents' perceptions to surf tourism: an exploratory approach

Factors influencing length of stay of cultural tourists

From rural branding to the new tourism products

J.P. Jorge

J. Brida/ M. Meleddu/ M. Pulina

A.Ventura/ E.Castro/ G.Fernandes

The Relationship Marketing and Customer Loyalty Program via Loyalty Study Applied to TAP Portugal

Tourists’ satisfaction with Santiago de Compostela during the Holy Year 2010 and its implications to their future behaviour

Tourism and territorial development: analysis of the growth pole model versus the territorial and endogenous model

S.Nunes J.Fonseca

E.Pawlowska/ F.Martínez/ M.P.Murias

P. Alcobia

I.Ianos/ C.Tălângă/ R.D. Pintilii

The “repulsive” tourist vs the “slow” tourist E. Di Clemente/ P. De Salvo/ J.M. Hernandez Authentic events and behavioral intentions: insights from the Holy Year 2010 in Santiago de Compostela

S.Novello/ D.Rodriguez/ E. Pawlowska/ F.Martinez

City sustainable governance and city marketing monitoring systems: a metaanalysis

A. Azevedo Negative effects of promoting a destination based on a film route. The case of a surrealist cult film

A.Millán/ J.García / E.Díaz The sustainable value chain model: archaeological sites in the future global marketplace N.Recuero/ J.García/F.Blasco

A. Adams

J.P. Jorge/ P. Reis Rural tourist attitude towards agritourism in Extremadura F.Leco/ A.Pérez/ J.M.Hernández/ A.Campón

17:00

Outdoor dynamic group benefits in personal and social development E.Ramos/ S.Saraiva/ P.Marques

A.Souza/ M. Barbosa M.Kovacs/C.Castro

M.N. Marujo/ J. Serra/ M.Borges

R. Smith

C.Fernandes/ M.Coelho

E.Martínez/ M.B.Gómez

Leadership and Innovation in SME’s – a case-study in Hospitality M.L.Calisto

Coffee break

Plenary Session 4 17:30 19:00

Paulo Almeida (Polytechnic Institute of Leiria): The image of tourism destination José Filipe Torres (CEO Bloom Consulting): Country Branding Closing session and Best Paper Award

DAY 3 - Friday, November 25, 2011 SOCIAL DAY Unforgettable experiences in the Oeste Region • Alcobaça Monastery – UNESCO World Heritage • Amazing Medieval Town of Óbidos and memorable lunch • Wine cellar – a real countryside experience in Bombarral