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Question No. 1

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.

What are two ways the administrator should load the data? Choose 2 answers

A. Use an Upsert operation to load data.

B. Use an Insert operation to load data.

C. Replace the Salesforce record ID with the External ID.

D. Map an External ID data value to the object.

Answer: A, D

Question No. 2

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.

What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

A. Chat is unavailable in Lightning Experience if also using Omni-Channel.

B. Chat can only be added to Standard navigation Lightning apps.

C. Chat must be routed with Omni-Channel in Lightning Experience.

D. Chat can only be added to Console navigation Lightning apps.

Answer: B, D

Question No. 3

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.

Which action should the administrator take to meet this requirement?

A. Use Salesforce REST API to create the object and also import the data.

B. Use Lightning Object Creator to create the object and also import the data.

C. Use Schema Builder to create the object and also import the data.

D. Use Object Manager to create the object and also import the data.

Answer: A

Question No. 4

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement.

What are three reasons CK should utilize Data Categories when creating articles in Knowledge?

Choose 3 answers

A. Up to five Data Category groups can be created for segmentation.

B. Data Categories help organize the Knowledge base content displayed.

C. Every article is required to have a Data Category for sorting.

D. Data Categories provide a way to secure access to the Knowledge base content.

E. A Knowledge article can be tagged to more than one Data Category.

Answer: B, D, E

Question No. 5

Ursa Major Solar (UMS) wants to identify customers that need to install a new solar panel monitor system it recently released. UMS tracks the installed products as Asset records that art related to the Account. Sales management has asked the administrator to create a report for users.

What is the recommended method for the administrator to meet the requirement?

A. Use PREVGROUPVAL() in Report Builder.

B. Use Role Hierarchy filter to restrict related records.

C. Use a Summary report with Bucket Columns.

D. Use a Cross Filter with WITHOUT logic.

Answer: D