Get answers faster online

The council is reaching out to residents to help move forward with a wide number of options in how people can engage and carry out their business 24 hours every day of the week. There are a number of options available including opening an online personal account to report issues and using the website to make payments.

The number of residents using the council’s online services has seen a dramatic increase following the pandemic and will continue to help shape services going forward to meet our residents’ needs. This has also had an impact on the council’s receptions with a dramatic fall in people visiting and as a result new opening hours will be in place from week starting 3 July 2023.

Ilkeston Town Hall – open from 10am until 2pm on a Monday, Tuesday,

Thursday and on a Friday. The reception will be closed at Ilkeston Town Hall on a Wednesday being the quietest day of the week.

Long Eaton Town Hall – open from 10am until 2pm on a Monday, Tuesday, Wednesday and on a Friday. The reception will be closed at Long Eaton Town Hall on a Thursday being the quietest day of the week.

A large number of residents access council services online at any time of the day and this is much more convenient for people with busy lives. Your personal ‘My Erewash’ account will allow you to pay for services, report a missed bin, apply for a council tax discount, and inform the council of a change of address and much, much more. You can also check the progress of your service request at any time for peace of mind.

The funding has also been used to buy wireless CCTV units. These consist of a re-deployable dome camera and a two-way control panel which allow a person in distress to place an SOS call and connect with their local police control room.

What is referred to as ‘target hardening equipment’ has also been purchased using some of the funding. This includes security items such as anchor plates and locks for motorbikes.

To register for a “My Erewash” Account go to the home page of erewash.gov.uk and click on “My Account”, from here you can register or sign into your account.

Erewash Museum

Erewash Museum will be open on a Thursday, Friday and a Saturday, 11am until 4pm, being the most popular days for visitors to the award winning museum.

The museum is recognised as a valuable social development hub in Ilkeston and the wider Erewash area promoting a cooperative spirit and bringing like-minded groups of people and charitable organisations together for the health and wellbeing of the community.