Smart Hands Remove the limits on your operations with on the ground support across the globe

Overview Epsilon’s Smart Hands provide the expertise you need to efficiently grow your presence globally and improve operational efficiency. Smart Hands enable you to leverage our engineering expertise and experience to serve new markets and maintain networks around the world. We support the build, maintenance and management of local infrastructure wherever it is needed. The team of specialists provide consulting, design,

Epsilon Facts

build, system integration and maintenance services that can support your customers globally. Our Smart Hands services can ensure you have maximum uptime and network availability in key global communications hubs around the world.

15+ Years of Experience Serving the Sector

Global Support

Features

End-to-End Performance Monitoring

• 24x7x365 Expert Assistance • Remote Management, Custom Installations & Equipment Troubleshooting • Basic Remote Hands & Special Remote Hands • Short Notice Delivery • Guaranteed Onsite Maintenance & Network Monitoring

600+ Network Operator Relationships Globally

220+ Data Centres Globally

• Security Screening BS7858:2013 • Service Level Agreements (SLAs) Based on Project Deployment • Construction Skills Certification Certified with CSCS

EPSILON DATASHEET | Smart Hands

www.epsilontel.com

Benefits Enter New Markets We enable you to reach new markets with local support and expertise Maximum Uptime Our strict SLAs enables you to offer your customers more demanding performance guarantees Efficient Operations Our operations will reduce service disruption with the guaranteed management and maintenance of your networking equipment around the world Cost-Efficient We allow our partners to use the team as an additional resource which can maximise your cost efficiency Implement Complex Integrations Our systems and solutions integration team can support your complex integrations with planning, designs, implementations and operations Offer Turnkey or Bespoke Solutions Our team can design and build a full turnkey Colocation solution and

“Smart Hands can improve your operational efficiency by providing the expertise you need. We can extend your operations team with an outsourced solution, you can then guarantee the management and maintenance of your network around the globe. We provide experts to maintain and manage your local infrastructure wherever you need them. Our experienced global engineering team can ensure the guaranteed availability of your systems without the actual need for you to have a local presence.”

project manage deployment to turn on and post acceptance Kugenesh Segaran

Why Choose Us? Dedicated Experts

Product Manager, Colocation & Cloud On-Ramp Epsilon

Our engineers are continually training and developing new skills in the latest networking technology to cater to existing and emerging business needs Experienced in the Sector We have provided outsourced network services for over a decade to our customers meaning you can maintain a global network with confidence A Simple Solution We reduce the number of Service Provider relationships by using a single solution for all your infrastructure needs

A Trusted Delivery

APAC

We ensure the management of your infrastructure with guaranteed Quality of

+65 6813 4020

Service and Experience UK On the Ground Presence

+44 207 096 9600

We provide you with experts on the ground, they will build, maintain and manage your local infrastructure at any location

USA +1 631 918 4000

Our global team of expert engineers provide you with technical and operational

support around the clock

info@epsilontel.com

EPSILON DATASHEET | Smart Hands