HELLO
WELCOME TO THE EPOCH EYEWEA� FAMILY. THANK YOU FOR CHOOSING TO BECOME A RETAILER OF EPOCH EYEWEAR. THIS WELCOME GUIDE WILL PROVIDE YOU WITH A LITTLE BACKGROUND ON WHO WE ARE AND HOW WE OPERATE.
IN 2014, EPOCH EYEWEAR BEGAN BUILDING A BRAND KNOWN FOR QUALITY P�ODUCTS AT P�ICES PEOPLE CAN AFFO�D. WE DIDN’T AGREE WITH 80% OF THE ENTIRE INDUSTRY OWNED BY ONE COMPANY, DICTATING PRICES BASED ON EVERYTHING BUT COST & QUALITY. WE PRIDE OURSELVES ON DEFYING THE MARKET'S STATUS QUO: OFFE�ING QUALITY, STYLE, AND P�OTECTION AT A FAI� P�ICE.
OUR CEO REBECCA MILNER STARTED THIS COMPANY AT HER DINING ROOM TABLE, PREGNANT WITH HER FIRST CHILD, WITH 30 CASES OF SUNGLASSES, A RIFF-RAFF GROUP OF MISFITS, AND A DREAM. FAST FORWARD 8 YEARS AND BUSINESS IS BOOMING...AND WE’RE JUST GETTING STARTED. A PASSION FOR PEOPLE AND SUNGLASSES HAS HELPED EPOCH BUILD A VISION CENTERED AROUND YOU, THE END CONSUMER.
GIVING BACK
EPOCH EYEWEAR WAS BUILT AROUND LIVING AN EPOCH LIFESTYLE, MAKING MEMORIES OVER MONEY, AND A SERVICE-FIRST ATTITUDE. AS A WOMAN VETERAN OWNED COMPANY, WE CONTINUE TO SUPPORT AND GIVE BACK TO OUR COMMUNITY, OUR MILITARY, VETERANS, AND FIRST RESPONDERS.
WITH EVERY PURCHASE YOU MAKE, WE GIVE BACK. WE BELIEVE IN A CULTURE OF TAKING CARE OF THOSE IN NEED, AND YOU SHOULD TOO. WHETHER IT BE DONATIONS, SPONSORSHIP, OR EVENT PRESENCE WE WANT TO HELP OUR COMMUNITY AS MUCH AS WE CAN.
WHOLESALE PO�TAL You can place an order via our WHOLESALE PO�TAL. An invite to the portal is emailed to you after signing on to become a retailer. Be sure to check your junk folder if you don’t see it. Give your ACCOUNT EXECUTIVE a call @ 844.239.6252. PHONE Send an email to your ACCOUNT EXECUTIVE or our sales inbox sales@epocheyewear.com. EMAIL Fax your order to 855.811.2431. FAX HOW TO O�DE� We get it, you have a lot of items on your to-do list. We want to make keeping your display stocked with best sellers as easy as possible. With that in mind, there are a number of ways for you to place an order. Make a list of part numbers, give us the name of the style you want to receive, send us a picture of your display, or just ask us to send you our best sellers! Place your order in any of the ways listed below.
We offer our wholesale customers the option of paying with Credit Card at the time of purchase, or Net 30 terms. We will send a receipt or invoice once your order ships. Please note, all invoices are sent via email. If you would like to receive invoices in paper form through the mail, please request this with your Account Executive. HOW TO PAY PayPal: You may pay using a PayPal account via the link attached to your invoice. MAIL: You may pay using a check made out to EPOCH EYEWEAR. Please mail check to PO BOX 1973 MONUMENT, COLO�ADO 80132 C�EDIT CA�D: You may pay using a credit card via the link attached to your invoice. PHONE: You may pay using a credit card over the phone @ 844.239.6252
Notify your ACCOUNT EXECUTIVE that you would like to process a return or exchange.
�ETU�NS
Check your email for a �ETU�N LABEL.
Once your return has been received and processed, you will receive a C�EDIT MEMO.
Please package glasses so that they will not be damaged during shipping. We will only supply credit for sunglasses that are in resalable condition.
WE WA��ANTY ALL MANUFACTU�E�’S DEFECTS FO� THE LIFE OF THE P�ODUCT. THIS INCLUDES COATING DEFECTS, D�ILL MOUNT DEFECTS AND/OR C�ACKING. SC�ATCHES ON LENSES A�E NOT CONSIDERED A MANUFACTURER DEFECT. F�AME MANUFACTURER DEFECTS INCLUDE: LOSS OF F�AME ENHANCEMENT, CHIPPED PAINT, and MALFUNCTIONING HINGE O� MOUNT. WA��ANTY
DO
CONDITIONS
CLEAN WITH A MICROFIBER CLOTH BEFORE PUTTING SUNGLASSES AWAY. ALWAYS RINSE WITH TAP WATER AFTER EXPOSURE TO POOL AND/OR SALT WATER. USE MICROFIBER CLOTH TO WIPE AWAY SWEAT, OIL, AND OTHER RESIDUE TO KEEP SUNGLASSES CLEAN. STORE IN A MICROFIBER BAG OR HARD CASE WHEN NOT WEARING. AVOID EXTREME TEMPERATURES AND
FOR EXTENDED PERIODS OF TIME.
ALLOW CHLORINE OR SALT WATER TO SIT ON YOUR LENSES. BOTH WILL EAT AWAY AT THE LENS COATING. EXPOSE TO EXTREME HEAT OR CHEMICALS. USE GLASS CLEANING SOLUTIONS. THESE SOLUTIONS CAN DAMAGE LENS COATING. USE ABRASIVE MATERIALS TO CLEAN LENSES. PLACE THEM FACE DOWN ON ANY SURFACE.
DON’T
