EOEJOURNAL 2013 MAR

eoe journal

Volume 23 Number 97 March 2013

Top 10 Best Careers in Healthcare for the Future Government Jobs: Hiring Set to Soar Veterans Help Veterans Find Work Manufacturing Jobs Are Changing Workplace Diversity: Celebrating Black History Month

eoejournal Editorial Comment

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k, the holidays are over and it’s time to get down to business. We’ve managed to write and at least try to keep our New Year’s resolutions, the President has officially been sworn in, it’s tax time, and we’ve no choice but to hit the ground running.

February has always, for me, represented a time when my best intentions were put to test. My theory was, if you can’t be your most productive, multi-tasking self in the beginning of a new year, when could you be? That theory changed last week when I watched a special about happiness with my already very happy mother-in-law, Velma.

Having a 92-year-old woman as a house guest for a month has a tendancy to slow things down a bit.

While I might be checking my email on my phone and playing a word game with my friends online while watching the news, she will be reading a book. Or completing a crossword puzzle in pen.

After watching Judge Judy, she’ll think about what she wants for dinner. Then she’ll eat and maybe do the dishes before grooming the cat. We might have a conversation about what we’ll do tomorrow, and then she’s off to bed.

The special we watched said that in order to be happy, one needs less stress, more breathing and just doing the one thing you’re doing in the moment. Velma’s inspiring—she’s already got that figured out. Seems like February is a great time to give it a try.

Lisa Petty Editor Equal Opportunity Employment Journal

The eoejournal is published bimonthly

by EOEJournal, Inc. The ownership and management of EOEJ fully and actively supports equal opportunity for all people regardless of race, color, religion, gender, age, national origin or disability.

Advertising and Editorial offices are located at: 608 E. Missouri Phoenix, Arizona 85012 Phone: 1-800-396-3373 Fax: 1-800-293-3408

EOEJ does accept freelance editorial contributions for publishing. Submissions must be on the subject of jobs, job searching, employment opportunities and/or related subjects.

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Table of Contents Veterans—Find A Veteran To Find A Job Page 3 8 African-American Women Who Changed The World Page 5 Why Workplace Diversity Is Pivotal To Your Organization Page 7 Careers in Helping Home Buyers and Sellers Page 9 Considering A Career in Manufacturing?

Page 14 My Career: Group Fitness Instructor

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29 Business Card Tips

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To Whom Are You Writing? Page 18 Speak Up: Get Verbal

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Decide If You’re Ready For A Government Job

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Medical Manufacturing Jobs Page 21 Information Experts: Treat Your Business Like A Boutique Page 22 Tips for Your Job Search

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Dietitians and Nutritionists

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The Introvert’s Inner Critic Page 26 Top 10 Best Health Careers Page 28 The Medical Industry

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Certificates: A Fast Track To Careers

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Staying Motivated At Work Page 41 How To Avoid Time Wasters Page 42 Motivate Younger Employees Page 43 Communication Strategies Page 44 Careers in Geothermal Energy: Power from Below Page 46

March 2013

equal opportunity employment journal

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VETERANS – FIND A VETERAN TO FIND A JOB Photo Credit: Advanced Technology Services Inc.

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he nation’s employment crisis and the huge change in culture from military to civilian life challenge many veterans looking for work. Fine-tune your jobhunting skills so they lead you to a veteran who will hire you. This advice comes from Holly Mosack, who served in Iraq as an Army captain. She’s Six Sigma deployment champion and director of military recruiting and leadership at the global manufacturing consulting company Advanced Technology Services Inc., headquartered in Peoria, Ill. ATS provides onsite maintenance support to Fortune 500 factories. Veterans comprise approximately 28 percent of its workforce and 50 percent of its leadership from supervisor up.

Chip Dykes, director, standardized police vehicle program at Motova8 Inc. in Marietta, Calif., assists at the nonprofit Southwest Veterans Business Resource Center in San Diego, Calif. (swvbrc.org), where he helps veterans find jobs and re-enter life as a civilian. He’s seen the challenge on both sides, first as a Marine Corps Chief Warrant Officer 3 and then as a civilian. He’s also a vice president at General Services Inc., a government contracting and consulting firm in Oceanside, Calif.d “The only reason a veteran of this era would become jobless…is that the person isn’t trying hard enough,” Dykes says. “The abundance of resources for troops is overwhelming.” He recommends the 24/7 “Courage to Call,” a referral service for veterans at (877) 698-7838.

Advanced Technology Services Inc. in Peoria, Ill., employs veterans.

Pictured here are maintenance technicians Marvin Honeycutt (taller), who served in the United States Army in Vietnam, and Ronnie Johnson, who served in the United States Navy in Desert Storm.

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equal opportunity employment journal TWO INVENTORIES

Prepare for your search by taking an inventory of your online brand and your job skills. Social media will tell people a lot, indicates Michael Arsenault, director, candidate services, at the military-focused recruiting firm Bradley-Morris Inc., headquartered in Kennesaw, Ga. Arsenault, who served as an Army captain, suggests you review your online activity, including Google and Facebook, as if you were an employer. Then, too, what do your email address, voicemail and/or answering machine say about you? Arsenault says, “Ask yourself, ‘Would my mother be ashamed if she saw (or heard) this?’”

“The abundance of resources for troops is overwhelming.” Dykes recommends the 24/7 “Courage to Call,” a referral service for veterans at (877) 698-7838.

The Department of Human Resources is committed to supporting the mission and the goals of the College by providing services that will improve and enhance the quality of work and life for our employees and students. View the current list of faculty and staff position vacancies at www.pensacolastate.edu.

Human Resources Office 1000 College Blvd, Pensacola, FL 32504 (850) 484-1760 An Equal Access-Equal Opportunity Employer

Guthrie Job Corps 3106 W. University Guthrie, OK 73044

http://guthrie.jobcorps.gov We at the Guthrie Job Corps Center are dedicated and caring people who provide quality training and support to enhance the lives of the trainees we serve with a wide variety of academic and vocational training programs. To review the many different employment opportunities available at the Guthrie Job Corps Center visit our website. We are an equal opportunity employer.

Career and Academic Training • Advanced Career Training Work-based Learning • Job Placement Services

Our mission is to provide high quality, accessible and affordable educational opportunities and services.

Cuyahoga Community College (Tri-C) is proud to be Ohio’s first and largest community college. Each year more than 55,000 credit and non-credit students take courses at our four traditional campuses, two Corporate College locations, 50+ off-campus sites and via television and the Internet. Offering more than 1,000 credit courses in more than 140 career and technical programs and liberal arts curricula, we are a highly respected academic institution and have earned distinction as one of the Board Member Colleges for the League for Innovation in the Community College.

We offer a competitive salary and comprehensive benefits package. For information regarding all available opportunities and how to apply, visit the College web site at

https://careers.tri-c.edu/

Employment and academic discrimination against any individual on the basis of age, color, disability, military status, national origin, race, religion, sex, veteran status and genetic information is prohibited.

Any employee, student or other person who wishes to report discrimination or harassment based on any of the aforementioned protected classes, should contact the Tri-C’s Office of Diversity & Inclusion at: Cuyahoga Community College, 700 Carnegie Avenue, Cleveland, OH 44115, 216-987-4772.

“Choose a critical skill; make the investment and learn it, while continuing to market; and work for free for six weeks so you’ll have a reference.”

He further advises candidates rejected after a credit or criminal background check to get the company to “notify you (about) what they discovered,” as required by law. Meanwhile, rehearse non-defensive responses to possible knee-jerk questions if you can’t remove unfavorable online chatter, credit or other information.

Next, take a professional inventory. David Jacob, a former Navy pilot and lieutenant, is a managing partner at Davalen LLC in Lynchburg, Va. His suggestion targets technical people but applies elsewhere.

March 2013 “In technology,” Jacob advises, “people want a person to do something. Choose a critical skill; make the investment and learn it, while continuing to market; and work for free for six weeks so you’ll have a reference.”

He recommends that you keep building by using the same strategy with the next company or two, until you’re hired. It worked for him.

FINDING VETERANS

Mosack maintains that veterans like to hire veterans, that the online application system can’t dominate your job hunt. Further, “if you’re a junior officer,” she says, “I wouldn’t rely on general headhunters. Spend more time searching LinkedIn and the chamber of commerce where you’ll be living. Join the (target) company’s online group. See employees and start networking. There are veterans’ groups to join, too.

“It’s all about getting in touch,” she continues. “You have to call the company and find the people.” She adds that asking for advice can be extremely effective in landing a job, because you’ll flatter the person into helping you.

Mosack emphasizes that, with company recruiters, every communication, whether through email or social media, by telephone, or in person or in an interview, is itself an interview, even if the company representative is a veteran. You’re competing with other job seekers.

When you have contact with companies, give it your best – the civilian equivalent of standing at attention.

Find your job by improving your social media presence, identifying a skill you offer that’s in demand and going after employment in the smartest way possible, searching for veterans and asking for advice along the way.

Dr. Mildred L. Culp welcomes your job-hunting questions at culp@workwise.net. © 2013 Passage Media.

Reprinted with permission.

March 2013

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8 African-American Women Who Changed the World

1. Sojourner Truth (1797-1883)

“I hope that Sojourner Truth would be proud to see me, a descendant of slaves, serving as the First Lady of the United States of America.”– First Lady Michelle Obama Sojourner Truth is considered one of the great abolitionists, activists, speakers, and thinkers of all time. Born into slavery in 1797, she possessed a gift for public speaking and spoke fervently about abolishing slavery and about the need for women’s rights. reward of After the Civil War, Sojourner Truth $40,000 to dedicated her time to helping former slaves anyone who transition to a life of freedom. Sojourner captured Truth fought tirelessly for the rights of Tubman.

African-Americans and women until the People day she died in 1883. referred to In April of 2009, Sojourner Truth became her as “Moses.” the first black woman to be honored with a Frederick Douglass bust in the United States Capital. First Lady said of her, Michelle Obama, “Excepting John Speaker Nancy Brown — of sacred Pelosi, and Senator memory — I know of no one who has Hillary Clinton willingly encountered more perils and were among those hardships to serve our enslaved people who spoke about than [Harriet Tubman].”

Sojourner Truth at 3. Rosa Parks (1913-2005) the bust’s unveilBorn in 1913, Rosa Parks is the brave ing. seamstress who on December 1, 1955 2. Harriet would not give up her bus seat to a white Tubman passenger in Montgomery, Alabama. Her (1822-1913) courage helped end legal segregation for Born into slav- good and set the modern Civil Rights ery in 1820 on a Movement in motion.

Maryland plantaOf her experience growing up, she said, tion, Harriet Tubman is known as one of “we didn’t have any civil rights. It was just the great conductors of the Underground a matter of survival, of existing from one Railroad. Over the course of ten years day to the next. I remember going to sleep (from 1850 to 1860), Tubman guided as a girl hearing the Klan ride at night and approximately 300 slaves to freedom. hearing a lynching and being afraid the At one point, authorities offered a house would burn down.”

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Rosa Parks is the first woman and the second AfricanAmerican to have been given a statefuneral – her casket was kept in the capital for two days following her death (something that only really happens to former presidents). During her lifetime, she received the Medal of Freedom and the Congressional Gold Medal of Honor.

4. Daisy Bates (1914-1999)

Daisy Bates was a pivotal civil rights activist and the guide, mentor, and advisor for the Little Rock Nine. She was also the president of the state of Arkansas’s NAACP chapter and helped her husband run a weekly newspaper, the Arkansas State Press, which chronicled the ongoing battle for civil rights in Arkansas during the 1950s.

When the Supreme Court ruled that segregation among schools was no longer constitutional (in the 1954 Brown v. Board of Education case), the state of Arkansas resisted the ruling. Daisy Bates advocated for integration and helped identify the nine students who would be the first African-American students to attend Central High School in Little Rock, Arkansas.

She mentored and nurtured the students during this difficult time, striving to protect them from mobs and vicious threats. Throughout her life, she continued to fight for civil rights, working for the Democratic

Oregon Health & Science University values a diverse and culturally competent workforce. Diversity maximizes our true potential for creativity, innovation, quality patient care, educational excellence and outstanding service.

Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply.

The knowledge of all for the care of one.

Please explore our career opportunities at www.ohsujobs.com We are proud to be an equal opportunity, affirmative action organization.

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equal opportunity employment journal honored with many awards, including serving as the Poet Laureate for the state of Illinois in 1968 and as a Consultant in Poetry to the Library of Congress from 1985 to 1986.

6. Toni Morrison (1931- )

Toni Morrison is one of the greatest writers of the 20th and 21st centuries, Gwendolyn known for chronicling the history and Brooks was experiences of Black America. She became the first African-American one of the to win the Nobel Prize for Literature most influential in 1993, and the Swedish Academy American writers described her as a writer “who in novels characterized by visionary force and poets of the and poetic import, gives life to an 20th century essential aspect of American reality.”

In an interview with Elizabeth National Committee in Washington and incubating many community projects in Little Rock. Farnsworth (of KQED’s Online Newshour), Her memoir, The Long Shadow of Little Rock: Morrison famously said, “All paradises, all utoA Memoir chronicles her experiences growing pias are designed by who is not there, by people up and her involvement in the struggle for civil who are not allowed in.” Her novel Beloved also won the Pulitzer Prize for fiction. rights.

5. Gwendolyn Brooks (1917-2000)

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Gwendolyn Brooks was one of the most influential American writers and poets of the 20th century. Based primarily in Chicago, IL, a center of Blues and Jazz cultures, her poems often carry a musical quality, and many catalog the black experience.

Brooks was the first African-American to win the Pulitzer Prize (which she won for her book of poetry Annie Allen). Her most famous poem is “We Real Cool”. She wrote over twenty books of poetry during her lifetime, and was

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7. Oprah Winfrey (1954- )

One of the most influential American TV personalities, philanthropists, and producers, Oprah Winfrey became the first African-American woman to host a national television talk show in 1986. Within one year, the Oprah Winfrey Show was the number one talk show in America.

She has given noteworthy performances in film adaptations of The Color Purple and Native Son, and founded her own production company, Harpo Productions, Inc., in 1986.

She received the National Lifetime

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March 2013

Achievement Award from the Academy of Television Arts and Sciences, and in 2003 Forbes Magazine revealed her to be the first AfricanAmerican woman to become a billionaire.

8. Dr. Mae Jemison (1955- )

Dr. Mae Jemison was a mission specialist for NASA and the first African-American woman to enter space. She was born in Decatur Alabama in 1955, and studied chemical engineering and Afro-American studies at Stanford University.

She then attended Dr. Jemison Cornell University’s was the first medical school and used her degree African-American working in a woman to enter Cambodian refugee space. camp. She then served as a medical specialist in the Peace Corps in West Africa.

After NASA selected her to undergo mission specialist training,she ventured into space aboard the Shuttle Endeavor in 1992. During her career as an astronaut, she logged 190 hours, 30 minutes, and 23 seconds in space.

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New York State Department of Corrections and Community Supervision An equal opportunity employer The Missouri State Highway Patrol is an affirmative action/equal opportunity employer.

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March 2013

equal opportunity employment journal

Why Workplace Diversity is Pivotal To Your Organization and Five Strategies for Getting There

by Tamara Schweitzer

M

ost organizations these days strive for racially and ethnically diverse workplaces and recognize the value that diverse employees can bring. But few, it turns out, successfully embody those values. A recent study conducted by Commongood Careers in partnership with the Level Playing Field Institute found a disconnect between the intentions and actions of nonprofit organizations when it comes to promoting staff diversity.

According to the survey of 1,638 nonprofit professionals, 90 percent of employees said they believe their organization values diversity, but 70 percent of those respondents also said their employer does not do enough to create a diverse and inclusive workplace. (For the purposes of this study, Commongood Careers chose to focus on diversity as it pertains to race and ethnicity.)

James Weinberg, the founder of Commongood Careers, says the extent to which an organization embodies diversity not only affects its ability to remain competitive but it also plays a role in fulfilling its founding mission. “In the nonprofit sector, most organizations are in the business of helping people,” says Weinberg. “You run into a particular set of challenges when you run an organization that is not representative of the community you’re serving, and that opens you up to being disconnected to the nature and challenges of those in the community.”

“The extent to which an organization embodies diversity not only affects its ability to remain competitive but it also plays a role in fulfilling its founding mission.

According to the survey results, 64 percent of the respondents who reported that they left an organization because they experienced a lack of diversity or inclusiveness were people of color. Additionally, the cost to organizations to recruit and fill a vacancy can range from 30 to 150 percent of an employee’s salary – a much bigger loss for the big picture, the report indicates.

“In our experience working with the organizations who prioritize diversity and have a fundamental understanding of the full benefits of diversity and the costs that they incur if they don’t, is what separates

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equal opportunity employment journal a successful organization from those that aren’t,” Weinberg says.

“This is a mission critical core value that is vital to organizations and it’s that perception shift that we really need to encourage in the sector.” As part of its mission to help innovative and entrepreneurial organizations recruit top talent to their organizations, Commongood Careers has included 5 Key Strategies in its report for how to build diverse and inclusive workplaces in the nonprofit sector.

1. H ave open conversations that lead to clarity, consensus, and commitment.

Nonprofits should look at other organizations that represent the communities they’d like to target, such as professional associations, educational institutions, alumni networks, cultural societies, listserves, etc. in order to expand the possibility of locating a more diverse candidate pool.

While conversations about race can be difficult, a productive exchange of ideas and openness can occur when a thoughtful process is implemented. One strategy that has worked for organizations to get a conversation going is to form a staff committee that is charged with organizing trainings, structuring settings for staff conversations, and reporting on results.

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Providing a better transportation system for Nevada through unified and dedicated efforts.

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March 2013

2. C ommunicate effectively about diversity commitments.

This means creating an organizational diversity statement and plan in order to have a way to communicate with current and future employees, constituents, volunteers, and stakeholders about your beliefs and practices. The diversity statement should clearly explain how the organization defines diversity, what its goals are related to diversity, and what strategies it uses to pursue those goals.

3D evelop partnerships and networks that facilitate effective recruiting.

Many nonprofits don’t properly take advantage of the pipelines available for recruiting diverse candidates.

Nonprofits should look at other organizations that represent the communities they’d like to target, such as professional associations, educational institutions, alumni networks, cultural societies, listserves, etc. in order to expand the possibility of locating a more diverse candidate pool.

4. E nsure hiring processes that are equitable and inclusive.

It is important for organizations to take thoughtful steps to ensure that unintentional bias doesn’t affect hiring processes, and to conduct an audit around hiringrelated policies for subtle cues that could be interpreted as biased, unfair, insensitive, or offensive. One suggestion is for hiring managers to focus on a candidate’s core competencies – their skills, qualifications, and personality attributes required to do the job. Weinberg also suggests involving diverse individuals in the design and implementation of the hiring process. The organization should also make sure that it is clear on its messaging about diversity throughout the interview process.

5. E mbrace, develop, advance, and retain employees.

Simply succeeding in hiring diverse employees is not enough to constitute a commitment to diversity and inclusion. Preventing employee disengagement and turnover requires a nonprofit to actively work on activities that promote diversity. One way to help employees feel valued and supported is to make time and resources available for mentoring or coaching. Additionally, organizations must demonstrate a commitment to diversity throughout all the ranks, while also ensuring that diverse employees have opportunities to advance to senior leadership positions.

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March 2013

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NO JOBS LIKE HOMES: Careers in Helping Home Buyers & Sellers

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illions of people buy and sell homes each year. And because these transactions are often complex, many home buyers and sellers turn to workers who can help with the search or the sale—or both.

From preparing to put a home on the market to filing the sales documents, many workers are involved in helping a home change hands.

In May 2011, the real estate industry accounted for about 1.4 million jobs, data from the U.S. Bureau of Labor Statistics (BLS) show. Other key industries that employ workers involved in home-sale transactions include banking and insurance.

This article focuses on eight occupations—including home inspectors, loan officers, and title examiners—whose workers provide services for buying or selling a home. The first section has details about these workers’ job duties and includes data from the BLS. The second section describes pros and cons of the work. The third section explains how workers prepare for these occupations. And the final section gives sources for more information.

Occupations for Helping a Home Change Hands

Occupations that typically involve direct contact with home buyers and sellers are concentrated in four main areas: home marketing and sales, inspection and repair, loans and insurance, and appraisal and law. The descriptions in this section focus on how these workers help home buyers or sellers, but people in these occupations may also do tasks that are not directly related to the buying and selling of property.

2011 median annual wages for these workers ranged from $29,270 for secretaries and administrative assistants in the real estate industry to Untitled-1 1

11/19/12 12:05 PM

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public sector retirement plans and stands firmly behind our mission of serving public sector employees of all plan sizes. ICMA-RC provides retirement saving and planning services for more than a million participant accounts and approximately 9,000 employer plans.

ICMA-RC associates are dedicated to our mission of helping public employees build retirement security. We are proud to serve those who serve.

To learn about current career opportunities in our Washington, DC headquarters and at our regional offices throughout the United States, visit www.icmarc.org.

Join a dynamic team that encourages growth, diversity, opportunity and excellence.

March 2013

$59,340 for real estate brokers. The median advertisements, enter property informaannual wage for all workers in 2011 was tion into multiple listing service systems, and set up automatic alerts to let clients $34,466. know when properties with their criteria are Home Marketing and Sales Prospective and existing homeowners put on the market. They may also update often seek help when buying or selling a websites, including taking and uploading property. Real estate brokers, sales agents, photos or videos so prospective buyers can and their assistants promote homes for sell- tour a home online.

Real estate assistants organize paperwork ers, help buyers find homes, and take care related to the purchase or sale of a home. of the many details involved.

In addition, they communicate with clients Real Estate Brokers to help set up inspections or receive the and Sales Agents. clients’ deposits or other money needed to Experts on the housing market, real estate buy a home. Some assistants research and brokers and sales agents manage the pro- manage leads for new customers. cess of buying or selling a home. They BLS data on these assistants is included meet with clients, negotiate offers, prepare with secretaries and administrative assispurchase and sale agreements, coordinate tants, except legal, medical, and executive. the final sale, and ensure that buyers and Somereal estate assistants reportedly work sellers fulfill the terms of their agreements. part time.

Real estate brokers and sales agents usually must find their own clients and often rely Inspection and Repair on networking and referrals from previous Before making such a large purchase, clients to generate new business. buyers want to be aware of any existing When working with buyers, real estate problems with a home—and to have the brokers and sales agents search databases seller fix them prior to the sale. Sellers for properties the buyers might be inter- often prefer to find and fix problems themested in, walk through those homes with selves while readying their home for sale, buyers, present buyers’ offers to sellers, so they can maximize their asking price. and refer buyers to workers who provide Home inspectors and general repairers loans, inspections, or other services. When identify and address a broad range of problems working with sellers, real estate brokers that might otherwise impede a successful and sales agents study sales of comparable home sale. properties, propose a price for listing the Home inspectors. Before purchasing a seller’s home, and suggest improvements home, many buyers hire a home inspector the seller can make so the home is more to inform them about a home’s structure appealing to buyers. They also take photos and overall condition. Sellers occasionally and write descriptions of a home to pro- hire these workers to inspect a home before mote it through multiple listing services, putting it on the market. in advertisements, and by hosting open Home inspectors typically spend about 2 houses. to 4 hours carefully examining all aspects Some real estate brokers and sales agents of a dwelling, including the roof, foundahave expertise in a particular type of home tion, and plumbing. They identify any sale, such as new construction or short problems or building code violations that sales— ones in which the lender agrees to they find and then record their findings sell a property for less than is owed on the in a comprehensive report. In addition, loan. Real estate sales agents must work inspectors give clients tips on operating the under the supervision of brokers, who have home’s systems and on its proper upkeep. additional experience and a special license Some home inspectors provide additional to run their own business. More than half services, such as quality testing for air of real estate brokers and sales agents were or water. They may also refer clients to self-employed in 2010, according to BLS, other workers, such as those who inspect including those who worked as indepen- septic tanks or sewer pipes, for specialdent contractors for real estate firms. ized checks. BLS data on home inspectors Real estate assistants. Some real estate is included with construction and building brokers and sales agents hire assistants inspectors. About 11 percent of workers in to help them with a variety of tasks. Real this broader occupation are self-employed, estate assistants make flyers, post online BLS data show Anecdotal information

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March 2013 suggests that many home inspectors are self-employed.

General repairers. These workers complete odd jobs around a home to help prepare it for sale.

General repairers do preventive maintenance and general home upkeep, such as cleaning gutters or installing attic insulation. They also fix problems with the interior or exterior of a building and its grounds, such as securing stair railings or replacing broken stone in a walkway.

Before starting work, general repairers usually meet with clients to discuss the tasks that need to be done and to estimate the cost and time required to finish the job.

Repairers may also purchase supplies, which are billed to the client later, and do the agreed-upon work.

BLS counts general repairers as general maintenance and repair workers. Although BLS data show that most general maintenance and repair workers aren’t selfemployed, general repairers who perform odd jobs for homeowners or buyers often are. Some people do home repair work in addition to holding another full-time job.

Loans and Insurance

A home is the biggest purchase most people make. Getting a loan to help finance the purchase and insurance to protect against losses are essential for most home buyers. Mortgage loan officers and insurance policy processing clerks help home buyers with these tasks.

Mortgage loan officers. To buy a home, many people take out a mortgage—a type of loan used for real estate. Mortgage loan officers help home buyers find and qualify for a suitable mortgage.

These workers meet with prospective home buyers and discuss different types of mortgages and their terms. Mortgage loan officers collect personal and financial information from applicants and gather all of the documents required by the lender, such as pay stubs and bank statements. Some mortgage loan officers evaluate whether to make a loan based on applicants’ credit scores, income levels, and other factors that would affect their ability to repay the loan.

Others forward the information to underwriters, who make the final decision about whether to lend the money.

Mortgage loan officers work either for one lender—a savings and loan association, credit union, or mortgage bank, for example—or for a mortgage brokerage firm that represents more than one lender.

Mortgage brokers choose from a

equal opportunity employment journal

Page 11

variety of loans to find their clients the best interest rates and terms.

In some of these jobs, especially those for mortgage brokers, workers must find their own clients.

They do this by developing relationships with rel estate firms and other sources of referrals. BLS data on mortgage loan officers are combined with other types of loan officers.

Insurance policy processing clerks. When buying a home, people usually buy homeowners’ insurance to protect against losses from damages, such as a fire or theft. In fact, most lenders require proof of insurance before they agree to finance a mortgage. Insurance policy processing clerks work with home buyers to see that they get proper insurance coverage.

Before issuing a policy on a property, insurance policy processing clerks gather information about it, including the year in which it was built, the square footage, and characteristics such as carpeting and outbuildings. They document this Transferring ownership of a property involves 10/1/2006 ARIZONA REPUBLIC, PHOENI X NY000779B information; answer applicants’ Ferr eira 5 x 7” Adm questions; and explain types, many details. JimReal estate appraisers and title levels, and costs of coverage. txs 1 GELC260001 Processing clerks also review examiners are among the workers who ensure that insurance applications and commuthese details are in order before a home sale. nicate with underwriters and sales agents about home buyers’ requests for new policies. Insurance sales GE Retail Finance agents may want to visit a property before approving coverage. If Imagination Applied they find anything objectionable, ARIZONA REPUBLIC, PHOENIX insurance policy processing clerks Jim Ferreira 5 explain to applicants what to do to txs fix the problem and gain coverage.

After a policy is approved, processing clerks inform home buyers and collect the first payment. BLS Careers at GE Retail Finance counts insurance policy processing clerks along with insurance claims GE Money clerks. Most of these workers are You’re going to notice something unusual right away. People smile. They’re happy to Imagination Applied come in. They feel productive and well recognized. They go home satisfied. Join employed by insurance carriers and us at GE Retail Finance, and get all the pay and benefits of a global leader, plus agencies and brokerages.

Take this job and love it.

Appraisal and Law

Transferring ownership of a property involves many details. Real estate appraisers and title examiners are among the workers who ensure that these details are in order before a home sale.

Real estate appraisers. Buyers and lenders want be sure that the home they are buying or selling is worth the price. Real estate appraisers verify that a property’s price is in line with its value in the local housing market. Most real estate appraisers use standards to determine how much a property is worth. They usually do analyses of the site’s land and structures, the neighborhood where it is located, and the price of similar properties

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equal opportunity employment journal

March 2013

on the market. Other factors may influence real estate agencies, and law firms. About 14 and 2020. People will continue to buy and sell appraisers’ valuations. For example, adverse percent of these workers was self-employed in homes, and population growth and mobility are expected to spur demand for the workers who site conditions, such as nearby power lines 2010, BLS data show. help with these transactions. or home deterioration, might lead to a lower Charms and Challenges Employment growth in these occupations has assessment value.

Ups and downs in the housing market aren’t These workers usually visit a home to inspect limited to price. Workers who help home buy- been curbed in recent years by the bursting of its interior and exterior, taking photos and mak- ers and sellers also have positive and negative the housing bubble and the subsequent 2007–09 ing notes. They research comparable homes and experiences in their jobs. Working directly with recession. As the housing market slowly recovlocal real estate trends. They consult county home buyers and sellers involves a lot of human ers, employment is expected to increase again. records to confirm the legal description of the contact, and most workers in these jobs enjoy Increased worker productivity due to changes in property. And they check building codes and meeting and helping people. Networking is technology—such as the use of loan underwritzoning laws for anything that might impact especially important, as many workers rely on ing software, which reduces the need for loan officers—is also projected to temper employthe property’s value. Real estate appraisers referrals to get new clients or jobs. ment growth in some occupations. sometimes make more than one Still, numerous job openings are estimate of a property’s value. For expected in many of these occupaexample, they might determine the tions, as older workers retire and value of the land and the cost to need to be replaced. Because many rebuild the home, minus its deprecurrent and prospective homeowners ciation. Appraisers then write a work during the day, they typically report that includes estimates of prefer to focus their house-hunting the property’s value and explains and -selling efforts on evenings and the estimates. weekends. Workers in jobs associBLS counts real estate appraisers ated with buying and selling homes and real estate assessors together. must be available at those times to Nearly 18 percent of real estate meet with clients or answer quesappraisers and assessors was selftions, although they often have some employed in 2010. Other appraiscontrol over their work schedules. ers and assessors work for real Travel to visit clients or see a properestate appraisal firms, state and ty is common, and many of these jobs local governments, and banks and allow workers to do tasks outside of mortgage companies. an office.

Title examiners. When homeThe real estate business can be owners have title to a property, Working directly with home buyers and sellers competitive, demanding, and involve they have a legal right to own and involves a lot of human contact, and most tight deadlines, all of which make the use that property. Title problems work stressful at times. But working may occur for a variety of reasons, workers in these jobs enjoy meeting and helping toward a goal and resolving problems such as failing to pay taxes or to within a set time to finalize a home people. Networking is especially important, as many register ownership. Title examinsale is also exciting. And, workers ers make sure that sellers are able workers rely on referrals to get new clients or jobs. concur, helping others complete one to transfer full title to the property of the biggest transactions of their and that there are no limits to the new lives—buying or selling a home—is often its owner’s use of it. These workers search public Success in these occupations can take time. and private real estate records for information But experienced workers often have high earn- own reward. about a property’s title history. They sum- ings. Real estate brokers and sales agents, for Qualifications marize legal documents that are related to the example, typically work on commission; they Although job tasks differ, many of these occuproperty’s land and buildings, such as mort- earn a percentage of the sale price of a home, so pations have similar requirements for skills, edugages, liens, judgments, or easements. They also the more sales they make, the higher their earn- cation, licensing, training, and work experience. may communicate with buyers, sellers, lenders, ings. Other workers, such as home inspectors, People who directly aid home buyers or sellers surveyors, courthouse workers, and others to are often paid by the job—so the more inspec- must be able to communicate well with a variety convey title information and try to resolve any tions they do, the more they earn. Real estate of people. Being organized, detail oriented, and problems. industry employment fluctuates with changes adept at managing multiple tasks is also helpTitle examiners, abstractors, and searchers— in the economy. And, according to BLS, all of ful. Independent contractors and self-employed the occupation under which title examiners these occupations are projected to have aver- workers must be highly motivated and goal fall—may work for title insurance companies, age or below-average job growth between 2010 oriented.

Powered by people.

Stantec’s goal is to recruit, motivate, and develop our employees with diverse ranges of talents and perspectives to ensure that we have the breadth of The key to our success is our people. viewpoints, experiences, and intellectual skills needed People, passion, and progress have made our Company to succeed across our global environment.

Stantec is an Equal Opportunity Employer dedicated to Affirmative Action, Workforce Diversity, and the principles of Employment Equity.

If you are an individual with a disability and require accommodation to complete any part of the application process, you may contact our Helpline at 1-855-917-7440 or email access@stantec.com.

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One Team. Infinite Opportunities.

orientation, religion, belief, education, physical ability, personality, experiences and even our diverse approaches to work.

Stantec strives to attract leaders for today and tomorrow. If you are seeking an opportunity with a dynamic, growing company, we invite you to review our career opportunities online at www.stantec.com.

Powered by people.

The key to our success is our people.

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what it is today, and create the foundation for what it will be tomorrow. We are a strong, dynamic, growingDiversity expresses itself in so many different ways. company with virtually infinite career opportunities.

Some examples include gender, race, culture, sexual

Stantec is an Equal Opportunity Employer dedicated to Affirmative Action, Workforce Diversity, and the principles of Employment Equity.

March 2013

equal opportunity employment journal

According to BLS, workers entering any of these occupations typically need at least a high school diploma. In some occupations, such as home appraiser, workers may need an associate’s or bachelor’s degree.

Workers who deal with home buyers and sellers may be required to have a state-issued license. Real estate brokers and sales agents, home inspectors, mortgage loan officers, and appraisers, for example, typically must be licensed. Some real estate assistants or general repairers who work as home improvement contractors also need a license.

Licensing requirements vary by occupation and state but usually involve passing an exam and completing courses related to the work.

Other requirements may include passing a background or credit check.

Most people in these occupations gain knowledge through on-the-job training. They might learn from experienced workers, attend employersponsored training classes, or both.

The length of training required for workers to become competent in their occupations ranges from several weeks for real estate assistants and title examiners to a year or more for real estate brokers and sales agents.

Many home-buying-and-selling occupations—such as insurance policy processing clerks, loan officers, home inspectors, and general repairers—require between 1 and 12 months of on-the-job training. Real estate appraisers typically complete an apprenticeship consisting of technical training and at least 2,000 supervised work hours.

To enter almost all of these occupations, workers usually do not need work experience in a related occupation. The exception is real estate brokers, who generally must have worked as a real estate agent for 1 to 3 years. Even if not required, however, some experience or credentials may be helpful. Loan officers, for example, benefit from having had other jobs in banking, lending, sales, or customer service. Home inspectors often earn certification from professional organizations. And general repairers might have construction experience or a passion for fixing up old homes.

For More Information

www.eoejour nal.com

The Occupational Outlook Handbook (OOH) describes job duties, wages, job outlook, and more for the occupations in this article—and hundreds of others. Access the OOH online at www.bls.gov/ooh.

Occupation-specific information is available from the professional associations listed below: For information about occupations in home marketing and sales: The National Association of Realtors 430 N. Michigan Ave. Chicago, IL 60611 Toll-free: 1 (800) 874-6500

Clemens Food Group is the industry leader in customer solutions.

Clemens Food Group is committed to continuing our tradition of freshest quality into the future. If you would like to be a part of this exciting tradition of quality, visit our website at www.clemensfoodgroup.com to view and apply for current openings. https://twitter.com/JoinClemens

Page 13

www.realtor.org For information about occupations in lending and insurance: American Bankers Association 1120 Connecticut Ave. NW. Washington, DC 20036 Toll-free: 1 (800) 226-5377 www.aba.com custserv@aba.com or information about legal, F appraisal and land careers: American Escrow Association 211 N. Union St., Suite 100 Alexandria, VA 22314 (703) 519-1240 www.a-e-a.org hq@a-e-a.org or information about occupaF tions in lending and insurance: American Bankers Association 1120 Connecticut Ave. NW. Washington, DC 20036 Toll-free: 1 (800) 226-5377 www.aba.com custserv@aba.com Insurance Information Institute 110 William St. New York, NY 10038 (212) 346-5500 www.iii.org Mortgage Bankers Association 1717 Rhode Island Ave. NW.,

Suite 400

Washington, DC 20036 (202) 557-2700 www.mbaa.org

Nationwide Mortgage Licensing System & Registry Resource Center (240) 386-4444 ortgage.nationwidelicensing m system.org

or information about legal, F appraisal, and land careers: American Escrow Association 211 N. Union St., Suite 100 Alexandria, VA 22314 (703) 519-1240 www.a-e-a.org hq@a-e-a.org Appraisal Institute 200 W. Madison St., Suite 1500 Chicago, IL 60606 Toll-free: 1 (888) 756-4624 www.appraisalinstitute.org aiservice@appraisalinstitute.org Appraisal Foundation 1155 15th St. NW., Suite 1111 Washington, DC 20005 (202) 347-7722 www.appraisalfoundation.org info@appraisalfoundation.org Article provided by the Bureau of Labor Statistics

Wine is a blend of vision, character, and style.

So is a great place to work.

That’s why we made a commitment to an inclusive environment to help us continue to pioneer new ways in which to improve and expand our vision.

Valuing the differences of employees, suppliers, and consumers has made us a leader in the wine industry. It’s also like over 75 years of family winemaking something worth celebrating.

“Gallo sees diversity as an opportunity to become a company that better reflects the world we live in. It positions us to meet the needs of today’s increasingly diverse marketplace.”

- Joseph E. Gallo CEO

2700 Clemens Road • Hatfield, PA 19440 • EOE Gallo.

Be part of it all.

Gallo.com/careers/CareersatGallo.html

©2010, Ernest & Julio Gallo Winery, Modesto, CA. All rights reserved.

Page 14

equal opportunity employment journal

March 2013

Considering a Career in Manufacturing?

T

hink of all of the products you use in your life, from a hairbrush to a mattress.

Manufacturers produce numerous products in daily demand by customers, such as household appliances,furniture, foodstuffs, cosmetics, paper, and cleaning goods, to name just a few.

Do you find yourself trying to make things work better? Do you like to tinker? Are you fascinated by how things work? There are many things to consider when choosing a career. Would it make your day to be out and about, see something, and know “I was part of making that”?

Facts About Today’s Manufacturing Careers

The common impression of California manufacturing is that it is an industry in decline.

While there has been a loss of traditional low-skilled production jobs due to advances in technology, the truth is that there are still many career opportunities in manufacturing.

Manufacturing employers face recruitment difficulties because many students do not consider manufacturing careers. In the past manufacturing has had an unfavorable image of dangerous, assembly line jobs in unsanitary environments. Modern manufacturing is changing. With the advances in technology and robotics there are fewer production positions available. More job opportunities exist requiring advanced technical skills and higher levels of education.

Loomis is an international leader in the cash handling services industry.

We believe that our success is determined by the quality of the people on our team. They bring a winning attitude to their work each day. They respect their teammates. They take pride in a job well done.

These are the kind of people who make up a great team. If this sounds appealing to you, we invite you to learn more. Visit www.loomis.us for more information.

EOE

The Manufacturing “Value Chain”

A new manufacturing model is emerging in California. It is best to think of today’s manufacturing as a “value chain” that combines design and logistics with just-in time, lean production to deliver directly to the customer.

Traditional production jobs are declining, but jobs in design and logistics are growing.

As detailed in the report Manufacturing in Transformation by the California Regional Economies Project (CREP), the value chain comprises three distinct areas: design, production, and logistics.

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At Sherwin-Williams, we are proud of the company we keep – our family of dedicated employees. We are committed to providing our people with a friendly, safe and exciting work environment that includes opportunities to learn and grow. It’s part of our culture – and part of our history. Our world-class brands and innovative products exist because of the work and dedication of our people.

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Rich’s is known around the world as the founder of the non-dairy segment of the frozen food industry and a leading supplier and solutions provider to the foodservice, in-store bakery, and retail marketplaces.

When you join Sherwin-Williams, you’ll be part of company that has a strong commitment to its employees. From our professional work environment to our excellent benefits to our ongoing training, we take care of the people who make us strong.

If you are looking for a challenging opportunity in a company with strong family values -- Cherish our Culture, Innovate, Be The Trusted First Choice, Better our Communities and Do What’s Right -- then your opportunity is here!

If you’re looking for a challenge in the form of responsibility, recognition, the ability to achieve success and the opportunity to grow both personally and professionally, Sherwin-Williams is the place for you. Visit www.careers.sherwin.com for more information.

Sherwin-Williams 711 West Wabash Avenue Effingham, IL 62401

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March 2013 • Design includes companies that provide engineering services, specialized design, and management/technical consulting.

• Production includes companies that directly produce a good. These firms may use the design or logistics of another firm.

• Logistics includes freight, warehousing, and delivery companies that move goods from producers to customers and end users.

“Lean manufacturing” describes the practice of ordering raw materials as needed for production and maintaining low product inventory numbers in amounts required to meet incoming orders. Lean manufacturing techniques help reduce production and storage costs and enable California manufacturers to maintain a competitive edge with foreign manufacturers.

equal opportunity employment journal online.onetcenter.org.

Important Skills, Knowledge, and Abilities

This list outlines the key skills, knowledge, and abilities needed to succeed in the occupation. Think about your own skills, knowledge, and abilities. Then think about the skills, knowledge, and abilities required for different jobs in manufacturing. This activity will help you to identify skills that you may need to develop or acquire to pursue your career goals.

Work Environment

The Work Environment describes the general daily working conditions that you may expect to find when you report to work each day. Does the job involve heavy lifting? Do employees work alone or with the public? Are there potential safety hazards?

If so, are safety precautions explained or Getting to Know Yourself is protective equipment available? What Does a career in manufacturing, or mak- shifts and hours are employees usually ing things, interest you? It can be a lot expected to work? of fun. However, remember that different Job Outlook things excite different people. Think first There are many important issues to about what kinds of things you enjoy doing, consider when exploring career choices. what kinds of things you are praised for, Does the job pay well? Will the job meet and what kinds of things you would do even your cost of living requirements? The Job if no one in the world praised you for them. Outlook provides the California statewide One of the most important first steps in hourly wages paid for the occupation from a career search is getting to know yourself the 25th to 75th percentile. Will you be well. People find the greatest job satisfac- able to find a job easily? Is the job secure? tion in occupations that match their person- What is the future job growth expected for alities. You may want to take an interest the occupation? You will want reassurance assessment as one of your first steps when there will be adequate future job openings investigating career choices. Interests usu- before undertaking a job-training program. ally refer to the like or dislike of certain tasks or activities. An interest assessment Trends What are the latest developments affectwill help you to relate your personal intering the growth or decline of the occupaests to career opportunities. This information will help you to select the best personal tion? Technological advances may reduce job match before investing time and effort the need for workers in one area or increase the need for employees in other related in an education or training program.

Ask your school counselor or advisor to occupations. This section also discusses the schedule an interest assessment. There are current rate of occupational growth. For a wide variety of interest assessment tools example, the occupation may be growing available. Or, try the on-line self-assess- faster than average, or about average, or at a slower than average ment at the California Career Zone at www. rate in comparison to all California occupacacareerzone.org tions over the 2004 through 2014 period.

Anatomy of the This information helps you to determine if you will find it challenging or fairly easy to Manufacturing Careers– find employment in future years.

Questions to Ask

What They Do

Are you curious about what duties employees perform all day? What They Do provides a brief job description that outlines the assignments and routines for the occupation. Does this job appeal to you?

Tasks

This section describes the routine daily tasks performed by workers in this occupation. Review the list of tasks. Does this job sound like a job that you would enjoy? Are you interested in researching this occupation further? Detailed occupational descriptions may be located in the Occupational Information Network (O*NET) at http://

Training/Requirements/ Apprenticeships

Where do you get the necessary training?

Will you be able to work your way up?

Possibly. But remember, the more knowledge and education you can get up front, the greater your options. There are many places to get general training and education in California. The Training/Requirements/ Apprenticeships section displays the typical entry-level training path for manufacturing occupations.

To further explore local education, training, and apprenticeship programs, access: www.labormarketinfo.edd.ca.gov

Page 15

Where Do I Find the Job?

So you already have the training or experience needed to enter this field, but how do you find local firms who typically hire this occupation so you can start your job search? Where Do I Find the Job leads you directly to lists of specific employers in your area who typically hire this occupation, and provides information such as phone numbers, street addresses, number of employees, and fax numbers. This information is from a non-confidential employer database, available through the Labor Market Info Web site. The Department of Labor has a license agreement with InfoUSA to provide this information.

Where Can the Job Lead?

Are you interested in seeking promotions in your selected career field? Where Can the Job Lead provides information about the usual career moves, advancement, or promotional opportunities that are possible for specific manufacturing occupations.

Other Sources of Information

Other Sources of Information helps you research an occupation in more depth. Generally, this section provides the name of professional associations for the occupation. These associations may offer further career information about requirements, training, & certification.

Article provided by the State of California Labor and Workforce Development Agency, Employment Development Department.

5355 West Taft Road North Syracuse, NY 13212 Please submit applications online at: www.nscsd.org We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, gender, age, religion, national origin or disability.

A WORLD OF DIFFERENCE WITHIN ONE COMPANY Are you interested in joining a global leader that embraces diversity and inclusion to help you reach higher professionally and personally? At State Street, the leading provider of financial services to institutional investors, we are firmly committed to diversity in our 29,000-strong workforce. State Street offers competitive salaries, generous benefits, entry- and advanced-level positions, paid internships, work/life balance, employee networks and volunteer opportunities. If, like us, you look at uncertainty and see possibility, look at inefficiency and see a better way, then please contact us.

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State Street is an Equal Opportunity Employer M/F/D/V. © 2006 STATE STREET CORPORATION. 06-HRO0075H0906

State Street is an Equal Opportunity Employer M/F/D/V. © 2011 STATE STREET CORPORATION. 11-08253-1111

Page 16

equal opportunity employment journal

MY CAREER:

March 2013

Group Fitness Instructor What do you do?

Tammy Kenney is interviewed by Kathleen Green

I teach a yoga-Pilates class in several different gyms. I have my own classes, and I also sub for other instructors.

Before each class, I welcome everyone, describe the class if I have new participants, and might show them postures that they won’t be able to see once class starts.

During class, as I cue (explain) and demonstrate what we’re doing, I also look around to see if anyone needs to make adjustments or corrections. I’ll cue modifications or options as needed to make sure everyone is safe. Proper form is very important for safety.

How did you get started in this occupation?

an instructor, and that gym sponsored my training. Several instructors there helped guide me in getting certified.

To get hired at a gym, you may have to audition by teaching a portion of a class.

But many instructors know each other, and there’s a lot of networking. If you work in one gym and other instructors there know you, they can sometimes vouch for you at another gym. I’ve gotten most of my jobs through networking.

What are your qualifications?

I had to get certified to teach this specific class, which meant going to a 3-day training, putting that knowledge to use, and then submitting a video to the certifying organization of myself teaching the material I had learned. To teach group fitness, my gym also required that I be certified in both CPR (cardiopulmonary resuscitation) and use of an AED (automated external defibrillator) and by a reputable general group fitness organization.

While taking group fitness classes about 10 years ago, I discovered the class I now teach. It struck a chord with me because it blends three things I like in a workout: strength, flexibility, and balance. It’s a class based on movement and breath, which makes it incredibly stress reducing.

I had been a member and took classes Do you have other education at the gym where I was initially hired as that ties in with this?

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To view current openings or to apply online visit www.firestoneag.com or fax your resume to 515-235-4079.

Bridgestone Americas Tire Operations, L.L.C. Agricultural Division 4600 N.W. 2nd Avenue | Des Moines, IA 50313 | EOE

1000 North Park Drive Roxboro, NC 27573

www.gp.com As the worlds leading manufacturer and marketer of tissue, packaging, paper, pulp, building products and related chemicals, we create value for our customers and our company by recruiting the best talent.

We invite you to take a look at the careers we have available online at www.gp.com. We are an equal opportunity employer. M/F/D/V

I have more credit hours than I need for a bachelor’s degree, but I changed my major from social work to accounting and went to several different colleges. I basically had to start over when I switched to accounting, and I never finished.

But studying social work gave me an appreciation for people and a willingness to listen in a nonjudgmental way. I know that everyone gets something different out of my class. Before they walk in, they’re all coming in with different needs, so the class can’t be one-size-fitsall. I have to tailor it to meet the needs of the people who are there, so each class might end up with a different feel.

Describe your career path.

Out of college, I worked as an executive secretary to the president of a nonprofit organization, then as an accountant. As my jobs got more stressful, I found that exercise helped reduce my stress.

I’ve been active most of my life—I was a gymnast growing up and did competitive powerlifting in high school and college. I understand the importance of exercise in living a healthy life. But I got more into group fitness when my work got stressful. I needed the outlet, and I needed the camaraderie to keep me coming back. I developed a deep appreciation of how critical exercise is not only to physical health, but to mental health as well.

I often felt so much relief from taking a group exercise class that I wanted to hug the instructor afterward, and that’s when I realized: I want to give this, to be this, for someone else. I asked the instructor about it, got all the information, and started looking into it.

Any surprises?

I don’t like to be the center of attention. I never took a public speaking class. I am a shy person. The thought of getting up in front of people, of exercising in front of people and telling them what to do, is something I never would’ve imagined myself doing. But now, I not only feel comfortable doing this, I’d like to get certified in other disciplines along the yoga spectrum.

What’s your best advice for someone who wants to teach group exercise?

You have to love it yourself before you can teach it to others. Go to a variety of classes. Find what you love. Be able to see yourself completely immersed in it. I took classes for years in the specialty I chose. You might not need to do it that long, but definitely start with some foundation.

After you figure out what you want to teach, find an organization you respect to get certified. There are all different kinds of general and specific certifications, and new ones are popping up all the time. Do your research so you find the best fit for your needs.

But even after you get certified, you have to keep taking classes, going to advanced trainings, striving to improve and to learn. You can’t just settle at a certain point and say, “I’m there.”

Article provided by the Bureau of Labor Statistics

March 2013

I

equal opportunity employment journal

Page 17

29 Perfect Business Card Tips

love networking and meeting new people. I enjoy the pleasant etiquette of exchanging business cards. Unfortunately, I have seen some poorly designed business cards in my travels. I have been handed a boring dull business card from someone claiming to be a professional graphic designer. I have been handed a torn and frayed off-size card by someone claiming to be a marketing consultant. I’ve seen cards with outdated contact information and scribbled corrections.

This article is intended to help business owners create and design a business card they can be proud to present – a card that will pass the trash test. The goal is to be memorable. What I want for you is for prospects to remember who you are days, weeks, and months after the networking event and for you to make loads of money because of your business card!

Please use the tips listed here to design a card that makes money: 1. Don’t use plain white card stock for your business card. There’s nothing more boring than a white card.

2. Don’t use raised printing also called thermograph printing. This is considered passé.

3. UV coating is the shiny coating you see applied to many business cards. Make sure you coat only one side of your card as people like to write on cards to remember who you are and where they met you.

4. Make sure there are 3 methods of communication on your business card. Prospects have a preferred method and if you don’t include it, you may not hear from them. List your phone number, email address, and mailing address.

5. Use your business card to drive traffic to your website. Advertise on your card “download my free report” at www.yourwebsite.com.

6. Use a nice quality card stock for your card. There’s nothing that screams unprofessional as a thin card.

7. Don’t list your fax number unless your business regularly receives faxes as a normal part of your business workflow. This is extra information that doesn’t need to crowd your card if not appropriate.

And you won’t be bothered by fax advertising.

8. Include a Tagline on your business card. Tell your target clients what it is you do for them. This will serve to polish your image and create a brand for your company. Put your Tagline on the front of the business card.

9. Maintain a consistent brand by utilizing your unique design on both your business card and your website.

10. Keep your business card simple. Don’t try to cram too much information on your card. You need some “white” space to even out the design.

11. Use no more than two fonts in your card design. Fewer fonts make it easier on the eyes.

12. Don’t use all caps on your card. All caps are difficult to read.

13. Don’t use odd sized cards. Prospect keep regular sized business cards after networking events. Odd sized cards eventually end up in the trash.

14. Use the back of the card for something useful, like a listing of the benefits your clients receive from utilizing your services.

15. If you really want to be cutting edge, use the new video business cards available today. This technology is said to be the wave of the future and especially useful if you exhibit at tradeshows.

16. Do utilize a photograph of yourself on the front of your card if you are in a relationship building profession. This helps to make you more memorable.

17. Do utilize a four color photo of your creations on the back of your card if you are in the creative professions.

18. Make sure your business card fits who you are. If you’re an artist, include a photo of your work and make sure the card has an artistic feel. If you are in a conservative field, keep the design simple.

19. Make a digital version of your business card and include it in your email signature.

20 Use a professional email address on your cards: yourname@your-

domain.com. Foxylady@yahoo.com is not appropriate for the business environment.

21. Add certification titles to your card to add credibility.

22. When handed a business card, make sure to study the card and ask questions about the prospect. This makes you a more “interesting” person.

23. When giving out business cards take them from a case and hand them to your prospect so that the card is facing up. I don’t know how many times I’ve been handed an upside down business card.

24. Include an offer on the back of your business card such as a free consultation, or free service offered in the form of a call to action.

25. Include a card with all correspondence.

26. Use a logo that is visually appealing and tells prospects what it is you do for a living.

27. Use a 4-color business card. They are not expensive and are more memorable.

28. M ake sure you list your title near your name.

29. Hand out your business card as much as possible. Keep a supply in your car so that you never run out!

Professionalism Counts

The best advice I can give you is to use a professional to design your card. This is a one-time investment in your company identity. Just think about the additional fees you can command when you are perceived as an expert. How much is your professional presence worth to you? A welldesigned business card shows that you are a successful entrepreneur and not a fly-by-night. It also positions your business for success by presenting a clear image of a company that can be trusted. ©Copyright 2007| Suzanne Muusers | All Rights Reserved

Hurst Boiler and Welding Company, Inc.

Steam, Hot Water, Wood, Biomass and Waste Fired Boilers Since 1967, Hurst Boiler & Welding Co., Inc. has been a major supplier of gas, oil & wood fired boilers to thousands of satisfied customers. Hurst also manufactures a complete line of boiler room peripherals such as blowdown separators’ surge tanks, pressurized feed water tanks.

The firm employs nearly 250 people and operates on a global scale. With rapid growth many positions remain under consideration for experienced and talented people.

For more information on career opportunities visit our website at www.hurstboiler.com

Hurst Boiler & Welding Company, Inc. • 100 Boilermaker Lane • Coolidge, GA 31738 • EOE

Page 18

equal opportunity employment journal

To Whom Do You Think You’re Writing?

Wh

by Mary Ward Menke

en writing business documents—letters, memos, reports, even emails—one thing to keep in mind is that it is NEVER about you, the writer. It is ALWAYS about your reader: who are they, what do they already know about the subject matter, and what do they need or want to know?

Always write from the reader’s point of view.

Who is your reader?

• Are they male or female?

• What is their age?

While too much focus on gender and age can lead to stereotyping, it is important to understand that basic differences exist in the way men and women and people of different generations communicate. For example, men are usually more direct, while most women like to first build rapport.

Regarding age, today’s workplace may have at least three generations of employees: Radio-Agers (born between 1922 and 1945); Baby Boomers (1947-1964); Generation X (1965-1980). Generation Y (1981- 2000) haven’t been in the workforce very long, so they may

or may not need be considered. Generally speaking, Radio-Agers have a strong work ethic, lead by directives and communicate formally, via memos. Baby Boomers like to work hard and play hard, prefer a consensual leadership style and in-person communication. Generation X are self-reliant, challenge others (i.e., ask why), and want immediate communication.

• Where are they in the company hierarchy (job title, department)?

• What is their educational background?

• Are they familiar with industry jargon and acronyms?

What do they know?

• Do they know less, as much, or more than you about this subject?

• What do they think they know?

What do they need/want to know?

• How interested are they in reading this information?

• What is important to them?

• Do they need to respond to or act upon the information? If so, do you need to give them direction?

Always write from the reader’s point of view.

• Use language that is meaningful to your reader.

March 2013

• Avoid jargon (industry-specific terminology) unless you’re sure they understand it.

• Anticipate questions or objections and address them in the document.

Don’t wait for the reader to come to you after they’ve read it. You’re probably wondering what you should do if you’re writing to several people—different generations, male and female, at different levels of the company hierarchy, with various educational backgrounds and subject knowledge.

In these situations, it’s best to target the middle of the road: relay enough information in easily understood language so that the least knowledgeable reader is brought up-to-speed, without talking down to them or insulting the intelligence of the more knowledgeable reader. If you use jargon, acronyms or abbreviations, define them the first time you use them. Ask yourself how you would relay this information if you were talking to each person individually. Then put yourself in the reader’s place: ask yourself, “If I were this person, how would I want this information communicated to me?”

Mary Ward Menke is owner and president of WordAbilities, LLC, a writing and editing services company. Visit their website, www.WordAbilities.com

As a global manufacturing services provider, QCC, LLC relies on the expertise, innovation and commitment to excellence of its people to satisfy and exceed our valued customers expectations. Explore this site and learn more about our broad product line offerings and the current openings. We have positions for plant and office personnel where one can be challenged and enjoy the fulfillment of growing with a growth-oriented Company. If you enjoy a fast-paced and rewarding environment and have the skills and qualifications needed, we invite you to apply for one of the positions listed on our website at www.qccllc.com.

Equal Opportunity Employer -M/F/D/V

Federal-Mogul Corporation is an innovative and diversified $6.9 billion global supplier of quality products, trusted brands and creative solutions to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as in power generation, aerospace, marine, rail and industrial.

We offer stimulating career opportunities with future management opportunities. At Federal-Mogul, we look for individuals with the ambition to learn, grow and express new ideas — characteristics that drive our overall success. Individuals with diverse experiences who have strong leadership skills make the best candidates. Visit us online for additional information: www.federalmogul.com/careers Federal-Mogul Corporation is committed to providing equal employment opportunities for all employees and applicants for employment based on individual qualifications and without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, veteran status, marital status or any other similarly protected status.

7315 West Wilson Avenue • Harwood Heights, IL 60706

Spartech Polycast Cell Cast Acrylic

Spartech Polycast 69 Southfield Avenue • Stamford, CT 06902 www.spartech.com/careers.asp Spartech Polycast is an industry leading manufacturer of specialty cell cast acrylic sheet.

For 50 years we have supplied performance engineered products for a wide variety of applications in the aerospace, marine, building, furniture, and medical markets.

Polycast continues to have ongoing needs for general manufacturing, production management, maintenance, and process engineering personnel.

Polycast offers competitive wages, 401k program, and a full compliment of medical and dental benefits. Located in Stamford, CT, Polycast is easily accessed via all public transportation and we participate in the Transit Check voucher system. Additionally, Polycast operates Finishing and Fabrication facilities in Goodyear, AZ and Hackensack, NJ. Please contact us at 203-353-8520 for additional information or forward your resume to our Human Resources Department.

We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, gender, age, religion, national origin or disability.

March 2013

equal opportunity employment journal

Speak Up: Get Verbal, Get out There, Exude Power and Purpose

A

major turning point in most women’s careers comes when they recognize that self promotion is part of the game of business. To most women, who are socialized in humility since very early childhood, boasting is anathema. But, as one woman leader put it: “Modesty doesn’t create opportunity.” If you want recognition, you must start promoting yourself. You will soon feel comfortable doing it, and equally important, you will begin to realize you deserve it. Communicate your vision, detail the benefits, and exude a can-do attitude to engage and motivate your audience. Determine to become a master of the visibility game: Document your successes and pass them along to see that they get noticed and recognized. Two women professionals who partner on career advancement advise “Keep a log or a notebook filled with all your work successes.

Whenever you get a rave letter, close an important deal, have stellar results in your quarterly report, [you should] pass along the quote or statement to your company newsletter, e-mail updates to associates [and] professional publications, and weave the positives into regular press releases for your company.”

Develop what deal makers call your “elevator pitch,” something you can say that summarizes your value and achievements in the 30-60 seconds it takes for an elevator to move between floors. Wendy Kinney, the founder of PowerCore (a networking organization that also teaches professionals how to network more effectively) recognized that the difference between business success and business failure often has more to do with effective self-promotion skills than with technical competence. So she developed a profitable answer to the question “What do you do?” She opened the Atlanta office of PowerCore in January of 1995; there are now 34 PowerCore Teams, with more than 600 members.

To move up, address big problems and formulate bold solutions. Women are not at work to be handmaidens or helpers who are easily “disappeared” by devaluing their

Since 1983, Four Seasons Environmental, Inc. has offered consulting services that help its clients save money, whether it is through high performance equipment operations, more efficient maintenance practices, energy efficiency or other avenues.

As a veteran-owned business, FSE is privileged to provide consulting expertise that help its clients to be more efficient, including Facility Commissioning, Energy Savings Services, HB 264 Consulting and LEED Consulting Services.

Learn more about us and our current openings at:

www.fseinc.net

43 New Garver Road • Monroe, OH 45050 We Are a Government Contractor and Equal Opportunity Employer

activities, as researcher and author Joyce K. Fletcher points out. An executive is at work to become a change agent, to positively impact the success of her company by setting strategic goals aligned with that company’s mission. Learn how to speak in public. The author’s first try at public speaking was a disaster: at the time, I didn’t understand what to focus on and how technical to get, so my presentation was way more technical than the audience wanted. One man said about me, “Ask her the time, and she’ll tell you how to build a clock.” I had to learn a style that worked for me—so I did, and I’ve since made successful presentations at high-level conferences all over the world.

Learn to weave your successes into a pithy story, which becomes as much a part of your repertoire as a handshake. Eunice Azzani, partner & vice-president of Korn/ Ferry International, the executive search firm,says : “Don’t take an interviewing course; take a storytelling course. Sit down and write your story. Write about the times when you’ve felt great about yourself, the times when you’ve made a difference.”

That’s the story you need to weave into all your public speaking—and even your casual conversations with colleagues.

Focus on becoming a leader, developing a vision, and inspiring and motivating

Page 19

people to follow it.Don’t make the mistake of thinking you need to know everything: there are many technical experts who can tell you how to do things, but few who have strong leadership skills.

Rayona Sharpnack teaches leadership to businesspeople and has a track record of turning out successful change agents.

Some of her participants describe it as a life-changing experience. She has shared her vision at Apple Computer, Boeing, Compaq, Gillette, Hewlett-Packard, Levi Strauss & Co., and Wells Fargo. Sharpnack insists you shouldn’t concentrate on facts and mechanics – you can get those by the truckload from Amazon.com. Instead, concentrate on transforming your mental framework.

Article provided by www.AdvancingWomen.com

Page 20

equal opportunity employment journal

March 2013

How To Decide If You’re Ready for A Government Job Excepted service agencies (Legislature, Judicial, CIA, and others) set their own qualification requirements and are not subject to appointment, pay, and classification rules of the Office of Personnel Management.

Positions may be in the excepted service by law, by executive order, or by action of the OPM.

W

ill you fit in with other government workers?

Why are you interested in joining? Are you old enough to get the job you’re looking for?

Do you have a criminal record? Are you a US citizen?

Who is Eligible?

Whether or not you are eligible largely depends on what type of government work you’re looking for. There are two classes of Jobs in the Federal Government: 1. Those that are in the Competitive Civil Service 2. Those that are in the Excepted Service Competitive service jobs are under the Office of Personnel Management’s jurisdiction, and subject to the civil service laws passed by Congress to ensure that applicants and employees receive fair and equal treatment in the hiring process.

● Answering the call to serve your country ● Personal satisfaction and pride ● Educational and monetary benefits that can last a lifetime ● Family tradition ● Devotion to a field ● Full-time employment Basic Eligibility Requirements ● Job security Eligibility requirement can vary from ● Personal improvement department to department. You should Whatever you decide, be sure you have a always talk with a recruiter from the specific agencies you want to apply with to good reason to join when you do so.

Benefits Overview ensure you know their requirements.

Benefits vary greatly from state to state First, ask yourself: do you meet the following qualifiers? If so, you’re probably and city to city. However, all will likely have at least the basic benefits packages ready to proceed with your job search: available to full time employees: ● 18 years of age ● Excellent health care coverage ● No history of drug use ● Competitive Retirement and saving ● No felony criminal history plans ● Be of sound mental condition ● Paid vacations as well as paid sick days ● Be of good moral character ● Paid holidays ● Ability to pass a written exam ● Travel opportunities (paid for by the ● Ability to pass a background check government) ● Tuition reimbursement and education Do You Need a Degree? funding If you’re considering a government career, but unsure about whether you have enough expertise to make the cut, you will want to take a serious look at your educational background. Would another degree help you reinvent yourself as a stronger, more professional worker? When it comes to increasing your chances of getting hired, nothing is more helpful than a formal education in a government related field. Visit GovCentral’s Degree Center for advice about which degree to pursue.

Reasons to Join

to drive a company

to excellence

https://jobs.gkn.com

Encouraging achievement by individuals and teams is at the heart of GKN’s global drive for excellence. Every day our people strive to improve our business through our technology, our processes, our products and our internal and external relationships. GKN Driveline is the largest business within the global engineering group, GKN plc. Globally we employ 21,000 people at 49 locations in 31 different countries. We design, build and supply the most extensive and widely used range of driveline components in the automotive industry. If you’re excited by the quest for excellence, want a competitive compensation and benefits package along with development opportunities, we would like to hear from you. View and apply for current openings with GKN Driveline through our recruiting website: https://www.jobs.gkn.com An Equal Opportunity Employer

There are thousands of reasons to work for the US government. Many federal employees will tell you that they chose their career in order to answer their calling, or to fulfill civic duties – not because of the benefits, or the pay. Here’s a list of a few good reasons to get a government job:

Government vs. Civilian Comparison

A government career is like a civilian career in many ways: for the most part, you work a regular job while attempting to keep your life, family, bills, housing, car, etc. in order. You will work with other people, have a boss, and have to exhibit initiative if you want to get ahead.

There are also many unique aspects of working for the government. The work that you do directly effects the well-being of fellow citizens, as well as the United States as a nation. Considering that you are a representative of the US government, you must consistently live up to working and presentation standards, and demonstrate exemplary ethics.

Article provided by the Bureau of Labor Statistics.

Brother International Corporation, is the name synonymous with success in the development and marketing of innovative, award-winning home/office Multi-Function Center®, printers, electronic stationery and sewing machines for the consumer and fashion industries.

We value your experience, dedication and initiative.

To become a vital member of a worldclass organization and for more information on the advantages of working for us, see our current opportunities and apply online at www.brother.com.

100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911

We value diversity, and fully support equal opportunity regardless of race, sex, color, age, national origin, disability, or veteran status.

March 2013

equal opportunity employment journal

Medical Manufacturing Jobs Are Changing.

Page 21

Colleges & Industry Must Innovate Education To Keep Up

E

by Deanna Pogorelc

www. eoejour nal .com

ducating future scientists, entrepreneurs and doctors and nurses is certainly crucial as healthcare sees fundamental shifts in policy and technological advances that not long ago seemed unimaginable.

But there’s another group for whom education is also becoming increasingly important in the push to deliver better healthcare at a lower cost. Advances in technology are changing the way we manufacture medical devices and drugs, too, and community colleges in some of the country’s medical hubs are rising to the occasion.

As machinery becomes more efficient, it also becomes more complex to operate, said Sheryl Conley, CEO of Indiana orthopedic trade group OrthoWorx.

“In most of the operations, they no longer use five to six different lowertech machine; now there’s two or three machines that do everything. It’s a change in workflow,” she said. “The type of equipment that is utilized today has a much higher skillset required and a lot more work related to computers associated with the equipment itself.”

That’s why OrthoWorx joined up with Ivy Tech’s Orthopedic and Advanced Manufacturing Training Center in Warsaw, Indiana earlier this year to launch a certifi-

cate program focused on training specifically for advanced orthopedic manufacturing.

A committee of industry professionals helped collectively determine the community’s unmet needs (Warsaw is home to Zimmer and DePuy, to name a few) and design a nine-week program led by instructors recruited from the local industry base. Some companies sponsor employees to participate in the program, Conway said.

STEM programs at community colleges exist across the country and are adapting and expanding as the industry shifts. AnokaRamsey Community College in Minnesota, for example, has had a medical device manufacturing program for two decades but now offers certificate programs in lean medical device and pharmaceutical manufacturing. Cuyahoga Community College in northeast Ohio opened a Bioscience Workforce Training & Assessment Center in 2008 that provides technical training and supplemental courses in FDA regulations, standard operating procedures and good manufacturing practices.

“Ivy Tech had the training but lacked some elements of the industry part, which was interested in things like quality, FDA regulations, remanufacturing and cellular manufacturing concepts,” said

OrthoWorx’s Executive Director Brad Bishop.

That kind of input and collaboration from industry leaders is key in preparing workers for the future of medical device manufacturing.

“Part of the input from industry people was the orientation of equipment to reflect how the product moves and flows on the manufacturing floor,” Conley said.

“They wanted to make sure that the students could hit the ground running.”

Article provided by MedCityNews.com Deanna Pogorelc is a Cleveland-based reporter who has a bachelor’s degree in journalism from Ball State University and previously covered business and education for a northeast Indiana newspaper.

Diamond Power International, Inc. is a global leader in boiler cleaning technology and ash handling for electric generation, pulp and paper, and industrial plants. We offer career opportunities in engineering, field service, sales, and other business-related professional occupations for outstanding individuals. Positions may be located at our offices in Lancaster, Ohio, Exton, Pa., or at sales and service locations throughout the country.

Diamond Power is an equal opportunity employer. We offer competitive salary and benefits packages, and the chance to grow with an established, wellrespected company.

2600 East Main Street Lancaster, Ohio 43130

You provide the talent. We offer the incentive and work environment where you can push yourself and achieve your goals. Flint Hills Resources LP owns and operates refineries and chemical plants in Minnesota, Illinois, Texas, Alaska and Michigan.

For career opportunities visit us at www.fhrcareers.com Flint Hills Resources is an Equal Opportunity Employer M/F/D/V

Page 22

equal opportunity employment journal

March 2013

Information Experts: Treat Your Business as a Boutique Experience

by Gihan Perera

I

was recently listening to a podcast from the Wharton Business School (they publish an excellent Web site Knowledge @ Wharton), which was an interview with George Taber, author of the book “In Search of Bacchus: Wanderings in the Wonderful World of Wine Tourism”. Nice work if you can get it, right?

One of the points he made in the interview was tourism is no longer just a novelty for many small wineries; it’s a significant part of their business. He says: “The tourism is key because the producers can sell directly to the consumer who comes in off the street. That is especially important for the small wineries, which often have great difficulty getting into the regular distribution channels.”

This is exactly the same for us as information experts!

It struck me that this is the perfect analogy for many info-preneurs and thought leaders who start marketing on-line.

For example, I see too many people who want “to be #1 on Google” for some ridiculously broad and expensive keyword phrase. If you do that, you’re competing with the big boys, who have deep pockets and huge networks. Instead, be like a

It is the policy of Seneca Foods Corporation to provide equal opportunity through affirmative action in employment and educational programs and activities. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, gender, sexual orientation, age, disability, and special disabled veteran, other eligible veteran or Vietnam era veteran status.

boutique winery, which offers a very different experience from Liquorland and BWS (two large liquor chains, for those outside Australia).

If you’ve published a book, for example, don’t go head-to-head with Amazon.com that’s a way to guarantee failure! Instead, offer things that Amazon.com doesn’t offer, in a different environment, for a different experience.

So what does this mean in practice? Glad you asked ...

If you’re selling products on your Web site, here are five things you can do to position yourself as a boutique service.

1. Show your face.

When you ask to see the manager at your local liquor store, it’s usually because there’s a problem. But when you meet the owner of a winery, it’s usually a privilege (for both of you).

The same applies to your Web site. Amazon. com, Apple and Facebook are brands in their own right, so they don’t need Jeff Bezos, Steve Jobs or Mark Zuckerberg to show up on their Web sites. But your Web site is different. Your face is your brand, so show it! For example: • Write in a friendly, informal manner.

Seneca Foods recognizes that it is our employees who have contributed to our success as a world leader in agribusiness.

As an employee of Seneca Foods, your contribution to that success is rewarded by many opportunities to grow and develop.

Seneca seeks a workforce that is diverse and desires to hire or promote the individual best qualified for the position.

For more information on a career with Seneca, visit www.senecafoods.com.

3736 South Main Street Marion, New York 14505

• Show your photo on your home page.

• Publish your e-mail address.

• Tell people how to follow you (you, not your business) on Facebook, Twitter and LinkedIn. • Publish a blog to share your thoughts.

2. Serve a niche.

Small boutique wineries aren’t for everybody. They are usually in rural areas, and even then they are off the main road (by necessity). They don’t stock hundreds of wines, they don’t have the same things in stock every season, and they might not every be open 9 to 5 every day. So they cater for a particular kind of person - not necessarily a wine connoisseur, but certainly not the average wine drinker either.

Adopt the same attitude with your Web site. Don’t

Hiring Nowww .RedGold.com w

Red Gold, an industry growth leader, is seeking the best professionals for high-tech careers in the food industry. We are uniquely positioned to provide our employees a secure future—including opportunities for personal and professional learning and advancement—in a diverse, team-oriented, positive, quality-driven work environment.

Compensation based on skill and experience in addition to shift differential and a variety of exceptional employee benefits.

Candidates should possess the ability to work on teams with varied backgrounds, and have a strong aptitude to learn new skills.

Proven manufacturing experience is required.

Women, minorities, and veterans are encouraged to apply.

Apply online at www.redgold.com/careers Red Gold is an equal opportunity employer and sees diversity as a positive force in a drug free workplace.

March 2013

equal opportunity employment journal

market to the masses - leave that to the bigger guys.

Instead, focus on a niche (or niches), where you can truly stand out and be an authority.

3. Invest in reputation, not advertising.

The small boutique wineries survive because of their reputation, not because they spend squillions on advertising. They build that reputation by being good, attracting a loyal following, and then attracting more through word-of-mouth marketing.

You can do the same. I’m not saying you shouldn’t invest in on-line advertising; just don’t make that your main marketing goal. Instead: • Write a blog.

• Send an e-mail newsletter every two weeks.

• Answer some questions on LinkedIn. • Tweet and re-tweet links to interesting, relevant stuff.

4. Make connections, not transactions.

This follows from the previous point. Because a boutique winery depends on organic, word-of-mouth marketing, they can’t rely on a bunch of single transactions. They need to cultivate that loyal group of fans who’ll come back again and again. A few of them - the smart ones - have started doing things like loyalty cards, e-mail newsletters, membership cards, and the like.

Do the same on your Web site. Sure, getting a sale from a new customer is good; but what are you doing to build a relationship with them? For example: • Give them an option to join your newsletter list.

• Send them a bonus gift a few weeks later.

• Put them on a special list, so they get things non-customers don’t.

• Invite them to be friends on Facebook, and put them in a special list.

Sure, getting a sale from a new customer is good; but what are you doing to build a relationship with them?

5. Create experiences.

You go to a liquor shop to buy wine - it’s a simple transaction. But you visit a boutique winery for the experience. It’s not just about the wine. It’s about the beautiful setting, the restaurant or cafe, the souvenir glasses from the wine tasting, the winemaker herself describing this year’s vintage, and so on.

What are you doing on your Web site to create a memorable experience for site visitors? This takes a bit of creative thinking, but start by thinking of what you can do that the big companies don’t. For example, if you’re selling a book, what can you do that Amazon. com doesn’t? Here are some ideas: • Include a brief welcome video.

• Bundle it with a CD and 12-month e-mail coaching package.

• Give them the e-book version immediately, so they don’t have to wait for the printed version in the post.

• Give them access to your membership site.

• Autograph every copy.

• Publish your e-mail address and personally answer customer e-mails.

• Publish your Skype address or phone number, and take phone calls.

How can you use this in YOUR business?

Are you already positioning yourself as a boutique service? Or are you struggling to compete with the big-name brands? If the latter, it might be time to take another look at your on-line marketing.

Gihan Perera is an Internet coach for speakers, trainers, consultants and other business professionals. He’s the author of “Fast, Flat and Free: How the Internet Has Changed Your Business”. Visit http://GihanPerera. com and get free e-books, webinars and more.

I

Page 23

Tips for Maintaining Your Job Search Momentum

t’s easy to get overwhelmed when faced with a long term job search. Most job seekers experience times when their momentum fades or just plain disappears. This can bring on major stress, depression, anger and other negative emotions. Use any of the following practices and techniques to neutralize your negative emotions and maintain your job search momentum.

Start each week by breaking down your most important goal (or goals) for that week. List the most important actions (those that will move you closer to your goal). If you have a goal of contacting twenty individuals per week, break it down to four per day. It’s much less intimidating and leaves time to research each prospective employer.

Prioritize your list so that you’re always moving towards accomplishing your goals.

Select the most important actions that will move you forward…these are your tasks for today. Toss out all of those items that aren’t really important to reaching your goals.

Evaluate your progress on a weekly basis. Stay on top of your search so that you can tell immediately if it starts to

stall and take steps to get it back on track.

Assess what is working – do more of it.

Determine what isn’t working and revise your approach. If you are still stuck consider working with a career coach.

Get the monkey(s) off your back. Often it is easy to be distracted by other’s issues or requests for help. It is important to be generous with others but not at the sacrifice of accomplishing your own priorities. It is not selfish to take care of yourself first.

You can’t be there for anyone else if you’re not there for yourself Be persistent about achieving your goals but know when to let go. Often we have our hearts set on working for one particular employer, and we’re blown out of the water if we don’t succeed in securing our desired position. There is nothing wrong with continuing to follow up, but know when to let go. Continuing to cling to your “dream” employer can be an ego-deflating proposition and will drain your energy.

One size does not fit all when it comes to the best techniques for perpetuating your job search. Hopefully a few of these tips will keep you motivated when the job search process seems endless.

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Utica College, located in central New York, is a private comprehensive institution distinguished for its integration of liberal and professional study.

Utica College continuously seeks great talent in a wide range of departments.

View current employment opportunities at: www.utica.edu Utica College is an equal opportunity employer and considers applicants for all positions without regard to race, age, color, religion, gender, national origin, marital status, sexual orientation, or disability.

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Page 24

equal opportunity employment journal

March 2013

What Dietitians and Nutritionists Do

Community dietitians educate the public on topics related to food and nutrition. They often work with specific groups of people, such as pregnant women.

They work in public health clinics, government and non-profit agencies, health maintenance organizations (HMOs), and other settings.

Dietitians and nutritionists are experts in food and nutrition. They advise people on what to eat in order to lead a healthy lifestyle or achieve a specific health-related goal.

Work Environment

Dietitians and nutritionists held about 64,400 jobs in 2010. As shown below, nearly one-third of dietitians and nutritionists worked in hospitals in 2010: Hospitals: State, Local & Private Nursing Care Facilities Outpatient Care Centers Offices of Physicians

Duties

Dietitians and nutritionists typically do the following: • Explain nutrition issues • Assess patients’ and clients’ health needs and diet • Develop meal plans, taking both cost and clients’ preferences into account • Evaluate the effects of meal plans and change the plans as needed • Promote better nutrition by giving talks to groups about diet, nutrition, and the relationship between good eating habits and preventing or managing specific diseases • Keep up with the latest nutritional science research

Some dietitians and nutritionists provide customized information for specific individuals. For example, a dietitian or nutritionist might teach a patient with high blood pressure how to use less salt when preparing meals. Others work with groups of people who have similar needs. A dietitian or nutritionist might, for example, plan a diet with reduced fat and sugar to help overweight people lose weight.

Although all dietitians and nutritionists do similar tasks, there are several specialties within the occupations. The following are examples of types of dietitians and nutritionists: Clinical dietitians provide medical nutrition therapy. They work in hospitals, long-term care facilities, and other institutions. They create both individualized and group nutritional programs based on the health needs of patients or residents. Clinical dietitians may further specialize, such as working only with patients with kidney diseases. They may work with other healthcare professionals.

Management dietitians plan meal programs. They work in food service settings such as cafeterias, hospitals, and food corporations. They may be responsible for buying food and for carrying out other business-related tasks. Management dietitians may oversee kitchen staff or other dietitians.

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About 15 percent of dietitians and nutritionists were self-employed in 2010.

Dietitians and nutritionists work in hospitals, cafeterias, nursing homes, and schools. Some dietitians and nutritionists are self-employed and maintain their own practice. They work as consultants, providing advice to individual clients, or they work for healthcare establishments on a contract basis.

Work Schedules

Most dietitians and nutritionists work full time, although about 20 percent work part time. Selfemployed, consultant dietitians have more flexibility in setting their schedules.

How to Become a Dietitian or Nutritionist

Most dietitians and nutritionists have earned a bachelor’s degree and receive supervised training through an internship or as a part of their coursework. Also, many states require dietitians and nutritionists to be licensed.

Education

Most dietitians and nutritionists have earned a bachelor’s degree in dietetics, foods and nutrition, food service systems management, or a related area.

Programs include courses in nutrition, physiology, chemistry, and biology.

Training

Dietitians and nutritionists typically participate in several hundred hours of supervised training, usually in the form of an internship following graduation from college. However, some programs in dietetics include this

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March 2013 training as part of the coursework.

Dietitians and nutritionists mainly have advanced degrees.

Licenses and Certification

Most states require licensure of dietitians and nutritionists.

Other states require only state registration or certification, and a few have no state regulations.

Most states have enacted state licensure or certification for dietitians or nutritionists or both. The requirements for state licensure and state certification include having a bachelor’s degree in food and nutrition or a related area, supervised practice, and passing an exam.

One way to become licensed is to earn the Registered Dietitian (RD) credential.

While the RD is not always required, the qualifications necessary to become an RD are parallel to the qualifications necessary to become a licensed dietitian in all states that require a license.

Many employers prefer or require the RD, which is administered by the Commission on Dietetic Registration, the credentialing agency for the Academy of Nutrition and Dietetics.

The requirements for the RD credential are similar, but not identical to the licensing requirements in many states. The RD requires dietitians to complete education and supervised practice programs. These programs are accredited by the Accreditation Council for Education in Nutrition and Dietetics (ACEND).

In order to maintain the RD credential, Registered Dietitians must complete continuing professional education courses.

equal opportunity employment journal

Important Qualities

Analytical skills. Dietitians must keep up to date with the latest nutrition research. They should be able to interpret scientific studies and translate nutrition science into practical eating advice.

Organizational skills. Because there are many aspects to the work of dietitians and nutritionists, they should have the ability to stay organized. Management dietitians, for example, must consider both the nutritional needs of their customers and the costs of meals.

People skills. Dietitians and nutritionists must listen carefully to understand clients’ goals and concerns. They also have to be emphatic to help clients confront and overcome dietary struggles.

Speaking skills. Dietitians and nutritionists must explain complicated topics in a way that people with less technical knowledge understand. For example, a clinical dietitian must be able to clearly tell clients about what to eat and why eating the recommended foods is important.

Page 25

workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $33,330, and the top 10 percent earned more than $75,480.

Most dietitians and nutritionists work full time, although about 20 percent work part time. Selfemployed, consultant dietitians have more flexibility in setting their schedules.

Job Outlook

Employment of dietitians and nutritionists is expected to increase 20 percent from 2010 to 2020, faster than average for all occupations.

In recent years, there has been increased interest in the role of food in promoting health and wellness, particularly as a part of preventative healthcare in medical settings. The importance of diet in preventing and treating illnesses such as diabetes and heart disease is now well known. More dietitians and nutritionists will be needed to provide care for people with these conditions.

An aging population also will Pay increase the need for dietitians and The median annual wage of dietitians and nutritionists was $53,250 nutritionists in nursing homes. in May 2010. The median annual Article provided by the Bureau of wage is the wage at which half the Labor Statistics.

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One of our greatest strengths is the diversity of our workforce, with men and women of many nationalities and backgrounds working together and sharing common objectives.

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Success without boundaries

Page 26

equal opportunity employment journal

March 2013

—The Introvert’s Inner Critic— Don’t Let it Block Your Success

D

oes your inner critic specific outcomes. If a ever nag you with potential prospect says, negative self-talk “I’m not interested” or when you’re trying to netthe time isn’t right, conwork or make a work prefident introverts don’t sentation? Thoughts may judge themselves or their run through your mind like, interactions as off-track.

“Introverts can’t get ahead Because these introverts in an extroverted world” are much more curious or “I could do this better if than judgmental, their I were an extrovert. inner critic cannot enter When you attend extrotheir consciousness. vert-oriented events, would They ask themselves, “I you like to take full advanwonder what this potentage of the innate advantial prospect needs or tages of being an introvert wants right now” instead without your inner critic of fretting, “I wonder exhausting you with a criwhat I can sell them.” tique that you’re not networking or socializing “the Wise Introverts right way?” Do you want Confident introverts to work with other people learn something valuable efficiently so you don’t from every interaction have to endure meaningbecause they trust that less chit chat, overstimulathere is some reason the tion and exhausting social individuals are involved gatherings in a struggle to with each other. Even succeed?

Do you want to work with other people efficiently so you don’t if a certain potential cliIt’s time to discover how ent isn’t a buyer, each have to endure meaningless chit chat, overstimulation to avoid an inner critic person gains value from and exhausting social gatherings in a struggle to succeed? attack by elevating your the interaction. Because confidence, risk-tolerance, the confident introvert curiosity and action-oriendoesn’t need to be “right” ering the precise people with whom to connect. tation. Your inner critic won’t badger you when This focus of meeting their needs distracts their or achieve a certain result and they’re passionate your self-esteem is high and you’re enjoying the inner critic, so the successful introvert leaves the about what they can learn personally and profeshidden blessings of being an introvert. sionally, they avoid the trap of labeling some event energized instead of drained. experiences as failures. Every day becomes Self-Relient Introverts more enjoyable, which is another deterrent to Curious Introverts Confident introverts nurture their nature.

Confident introverts know that introverts have the inner critic. (Your inner critic thrives on Instead of struggling to alter their innate tem- a natural advantage regarding listening skills. negativity and criticism.) perament, they creatively adapt the world of They enjoy engaging prospects in fascinating work to their personal needs and preferences. conversations, getting to know them, discov- Confident Introverts Many introverts substitute social networking for ering what the prospect wants or needs and Introverts who trust themselves and the proin-person networking. Instead of cold calling, noticing when the potential client becomes cess of their lives have moved beyond the permany introverted people use the Internet to mass more enthusiastic and optimistic. They enter formance anxiety that’s fed by the inner critic. prospect. Others make virtual presentations 24 conversations with the joy that’s natural when Whether the introvert is selling themselves hours a day by posting webinars and audios. we have a blank beginner’s mind. Our intention or a product, networking and sales conversaWhen they do venture into the world of extro- is to “sell without selling,” by expanding our tions are simple sharing conversations in which verts, they boost their confithe person with the product or dence by being curious about service enjoys a sincere conhow they can use the social It’s time to discover how to avoid an inner critic attack nection with a potential buyer. skills they’ve developed on That’s why so many confiby elevating your confidence, risk-tolerance, curiosity and the Internet or telephone in dent introverts say, “We made action-orientation. Your inner critic won’t badger you when an extroverted environment. such a great connection that, Savvy introverts set their your self-esteem is high and you’re enjoying the hidden although he didn’t need what objectives for an event in I’m selling, he referred me to blessings of being an introvert. advance. Because they plan other people who were very how they’ll pace themselves, interested. they avoid energy depletion professional network and our knowledge about by setting time and space boundaries. Then people and life. We thrive by establishing enjoy- Self Accepting Introverts they use some of their advantages, including able relationships.

Savvy introverts avoid the traps of comabundant intuition and deep reflective thinking parison and competition, which solicit the inner abilities. Both of these qualities empower them critic’s criticism. Self-assured introverts attract Nonjudgmental Introverts to quickly and easily scope out a room, discovConfident introverts aren’t rigidly attached to abundance and build confidence by holding the

March 2013

equal opportunity employment journal

intention to be 100 percent authentically themselves. They’re very clear, “If I weren’t My Authentic Self, my ideal clients, the people I truly resonate with, wouldn’t be able to find me . . . and I wouldn’t enjoy my work.”

Village hospital

Risk-Tolerant Introverts

Exciting Opportunities RECR111A

Confident introverts say, “No, thank you” to perfectionism. They take intelligent risks instead of struggling to maintain a specific, shaky, shortterm image. Because they value growth and success in the long term, they don’t feel the kind of pressure that invites the negative chatter of the inner critic. Confident introverts also make mistakes — lots of them.

They value failure because they know errors are essential to eventual success. Like Thomas Edison, they celebrate every mistake as a milestone on the road to victory.

Page 27

Action-Oriented Introverts

Confident entrepreneurs notice any tendency to procrastinate. Instead of wasting energy judging themselves for being human, they walk in the direction of their fear. In fact, they celebrate fears and self-doubts because they know how to use negative feelings as tools to elevate their confidence.

One of many advantages of being an introvert is self-awareness. Happy, successful introverts understand, “My inner critic is just part of who I am. Although it’s misdirected, it has my best interests in mind It’s desperately trying to protect me...”

Self-Trusting Introverts

Self-assured introverts trust their intuition. Even when intuitive clues don’t seem to make sense, they honor the innate gift of intuition. Because intuition and the inner critic cannot coexist, following your intuition is a shield against an inner critic invasion. You’ll feel confident taking intelligent risks so you can grow and watch your success soar.

Successful Introverts Redirect Their Inner Critic

One of the most common stumbling blocks to achievement in any field is resisting the inner critic instead of discovering its innate value.

One of many advantages of being an introvert is self-awareness. Happy, successful introverts understand, “My inner critic is just part of who I am. Although it’s misdirected, it has my best interests in mind. It’s desperately trying to protect me from disappointment, failure and embarrassment. I’ll turn it into an essential success tool that will help me evaluate my strengths and compensate for my weaknesses.”

These introverts have learned how to re-channel the profound power of their inner critic. Instead of wasting energy battling it, they transform it into an internal employee that works tirelessly for them. Think about it: Your inner critic has been slaving away, 24/7 most of your life. Wouldn’t you love discovering how to employ this abundant powerhouse of energy in positive, productive ways that give you more success and fun?

Are You Ready to Redefine Your Inner Critic’s Job Description?

When you read “Conquer Your Inner Critic”, you gain an innovative, freedom-producing approach that emerged from years of work with other introverts who were facing the same challenges you’re struggling with.

They were haunted by critical self-talk. Promoting their skills was difficult in the world of work when they were anxious or their confidence waned. It was often frightening to take an intelligent risk.

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Do you want to be part of something that coulD reDefine your career? Join the Village Hospital and be part of a unique facility devoted to quality patient care. It’s this patient-centered focus that led to a national award in room layout from the Center for Health Design. The Village Hospital includes an emergency department, medical/surgical units with intensive care and more. And recognizing that quality patient care requires quality professionals, we offer competitive salary and benefit packages. Be a part of our innovative approach to health care at the Village Hospital.

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EOE

Page 28

equal opportunity employment journal

March 2013

Top 10 Best Health Care Careers for the Future

“D

octor” or “Nurse” will always be a good quick answer to the question “What do you want to be when you grow up?” But these days, both professions rely on a large web of supporting roles that require shorter, more interesting, or more lucrative educational investments. Healthcare is growing at a faster rate than most areas of our economy, and its job market has kept pace.

Advances in biomedical technology require people trained to put them into practice. A more efficient healthcare system requires people with solid backgrounds in administration and technology. An aging US population has renewed interest in many different kinds of therapy. These ten careers are at the core of tomorrow’s healthcare.

1. Physician’s Assistant What They Do:

As demands on doctors increase, the Physician’s Assistant is becoming a better way for patients to receive timely care. The PA is trained to offer diagnostic advice, provide some preventative healthcare, and even take a look a clinical testing results. As we continue to see a shortage of trained MDs in the US, the PA is quickly becoming part of frontline medical care.

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e strive to provide a strong work-life balance to our employees who enjoy a generous benefits package that includes medical insurance, wellness programs, short-term incentive programs, continuing education opportunities, tuition reimbursement and much more!

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or more information about our facilities, services and the employment opportunities available, we invite you to visit us at www.nahealth.com/careers.

WE’VE BUILT OUR REPUTATION AS AN EXCELLENT EMPLOYER, ONE PERSON AT A TIME. The benefits of working at VCU Health System (VCUHS) are clear. We’re a Magnet® hospital – the first in Richmond to achieve this prestigious designation – and we were recognized by U.S. News & World Report as the #1 Hospital in Virginia in 2012. In addition, we are an eight-time Working Mother magazine “100 Best Company” and a multiple designee as Richmond’s Employer of Choice, Greater Richmond’s leader in Workforce Development practices and the Alfred P. Sloan Award for Workplace Flexibility. We also provide competitive pay, extensive medical benefits, flexible work options, prepaid tuition, and on-site child and elder care. Everything you need for a wonderful career can be found here at VCUHS.

Discover all that VCU Health System has to offer at www.VCUHS.jobs.

EOE/AA. Women, minorities, veterans and persons with disabilities are encouraged to apply.

March 2013 Where To Start:

Obtaining the education and license that will qualify you as a PA typically takes about two years. Many people start as registered nurses or paramedics before shifting into PA and outpatient care, but entry requirements vary for most programs.

The PA track is perfect for someone with basic medical training looking for a step up the ladder.

2. Pharmacist What They Do:

A Pharmacist is mainly trained to prepare and distribute drugs prescribed by doctors. It sounds fairly simple, but Pharmacy remains an attractive career track because our options for various drugs and treatments are constantly changing. Pharmacists do not just staff desks your grocery store; they are also part of routine hospital care, scientific research, and play key roles in treatment for diseases like cancer.

Featured Pharmacy Degrees 1. Penn Foster Career School – Pharmacy Technician 2. Ultimate Medical Academy – Pharmacy Technician Diploma

equal opportunity employment journal begin after taking a graduate degree in PT. Many students continue on to take a Doctor in Physical Therapy (DPT), but this is not a requirement for most PT jobs.

4. H ealthcare Information Technology Manager

Someone has to take care of all the records, billing, and data collection that goes into proper healthcare. The technology that has recently made this more effective requires people with backgrounds in computer science and IT administration. Biomedical scientists are also becoming more reliant on people with the skills to help them interpret data and create models of diseases and healthcare populations.

Featured Bachelor’s Degrees in Healthcare Technology 1. Walden University – BS – Computer Information Systems – Healthcare Informatics 2. Kaplan University – BSIT – Information Systems Track – Health Informatics Featured Master’s Degrees in Healthcare Technology 1. Grand Canyon University – MBA – Health Systems Management 2. Capella University – MS – Health Information Management

What They Do:

Physical Therapists help people recover physical mobility, find relief from pain, and prevent long-term injury from accidents or disabilities. This very handson world of medical care requires people specialized in working with different age groups and conditions.

Given the wide-open nature of the profession, many PTs also function as social workers, teachers, or in related roles.

Featured Physical Therapy Programs 1. Penn Foster Career School – Physical Therapy Aide 2. Penn Foster Career School – Occupational Therapy Aide

Where To Start:

Healthcare IT degrees now exist at the undergraduate and graduate level. Many people find access to this quickly growing industry by adding a Healthcare Administration degree to IT experience.

5. Occupational Therapist What They Do:

Occupational Therapists work with people that need

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EOE/AA

We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, gender, age, religion, national origin, or disability.

Jo te in o co achi ur 2 mm ng 83 un hos -be ity pi d cli tal nic or s. on eo fo ur 7

3. Physical Therapist

Healthcare IT degrees now exist at both undergraduate and graduate levels.

What They Do:

Where To Start:

You will need to get a Pharmacy degree. This fairly standard degree program will prepare you for necessary state licensing.

Page 29

T U C S O N A Z VA

For more information, visit us at www.tucson.va.gov. For current employment opportunities, click on Seek Employment once there.

For more than 160 years, countless patients have turned to Columbia St. Mary’s for high quality, personal healthcare.

Many others have turned to us for high quality, personal employment opportunities. That’s because we have more than the benefits of a strong, stable organization. We also place a high value on all of our employees – both as staff members and as individuals. And that means their time at work can be as fulfilling and enjoyable as their time off.

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Where To Start:

Physical Therapy careers

520-629-1803

CSM Canoe_EOE_Aug22.indd 1

8/22/12 1:24 PM

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equal opportunity employment journal help learning or recovering routine skills.

Whether as a result of disability or injury, people often need help learning to cope with stress, perform tasks, or find their place in the job market. In helping people live satisfying lives, OTs often find their jobs blended with social work, mental health, and education.

Featured Occupational Therapy Programs 1. Penn Foster Career School – Occupational Therapy Aide 2. Penn Foster Career School – Physical Therapy Aide

March 2013

the site of a crisis and a hospital. A current national shortage of paramedics should make this a high entry on future career lists.

Where To Start:

The Paramedic/EMT track is very attractive to many because it requires only a basic training that leads to state certification. With this basic job experience under your belt, many additional healthcare careers will open up.

9. C linical Research Administrator What They Do:

Clinical research looks for new ways to treat different diseases and conditions. It An OT career begins with a Master’s is an important, but very complicated prodegree. Many of these degree programs are becoming more flexible than the standard cess. Scientists look to Clinical Research full time option, but they will help students Administrators to take care of the nuts and bolts of complying with research regulapass the tests that lead to state licensing. tions and managing research participants.

Where To Start:

6. Radiologic Technician

Where To Start:

What They Do: We believe each employee brings individual values to our organization; we also believe that these individual differences produce the very best healthcare services for veterans. If you have what it takes, please consider applying for one of our available positions posted online at www.vacareers.va.gov or www.boston.va.gov.

940 Belmont Street • Brockton, MA 02301

The VA Boston Healthcare System’s consolidated facility consists of the Jamaica Plain campus, located in the heart of Boston’s Longwood Medical Community; the West Roxbury campus, located on the Dedham line; and the Brockton campus, located 20 miles south of Boston in the City of Brockton.

Radiologic Technicians operate the complex machines that use radiation to scan and image the human body. These technicians are an important part of diagnosing diseases ranging from respiratory issues to cancer.

Where to Start:

Radiological Technicians are trained in specialized Associate’s and Certificate programs. Many technicians decide to pick up this skill after having some previous training in medical care.

7. M edical Technologist or Laboratory Technician What They Do:

Medical Techs and Lab Techs perform all the testing requested by doctors when diagnosing and treating patients. Whether it involves information or tissue, it takes skilled technicians to operate the equipment and technology that makes this possible.

Where To Start:

This is a very specialized field, but there are now both undergraduate and graduate programs that will train students in clinical research from top to bottom. These skills are becoming very valuable to researchers.

10. Healthcare Administrator What They Do:

In addition to Healthcare IT administrators, current hospital practice requires people trained in a variety of skills to manage patient care. In addition to marketing, accounting, and human resources, hospitals and institutions also need people that understand issues specific to managing patient care and the needs of medical professionals.

Featured Bachelor’s Degrees in Health Care Administration 1. Ashford University – BA – Health Care Administration 2. Kaplan University – BS – Healthcare Administration Featured Master’s Degrees in Health Care Administration 1. American InterContinental University – MBA – Healthcare Management 2. Grand Canyon University – MS – Health Care Administration

People become Med Techs through a variety of degree programs, from biology to computer science. But there are now dedicated Medical Technology degree programs that train students in highly specialized laboratory skills.

Where To Start: Healthcare administration has become 8. Paramedic so vital that undergraduate, graduate, and What They Do: doctoral degrees are now fairly common in Paramedics are first on the scene in the field. emergencies and disasters. They are trained Article provided by www.BestHealthDegrees.com specifically in caring for patients between

What’s the pay-off from a diverse workforce? At Durham Regional Hospital, we believe it’s an infusion of energy and ideas that come together to create the best possible environment. It also reflects the multicultural nature of our region, and helps us to serve each patient more effectively.

If you would enjoy working in a dynamic and diverse setting, then explore our excellent nursing and allied healthcare opportunities at: www.durhamregional.org.

We are an Equal Opportunity Employer.

© 2007 NAS (Media: delete copyright notice)

Trinity Regional Medical Center and Trimark Physicians Group have exciting career opportunities in healthcare! We are located in Fort Dodge, Iowa and provide services to individuals and families throughout north-central Iowa. We are part of Iowa Health System, the largest healthcare system in Iowa. We are committed to diversity and offer a competitive salary and benefits package. For a complete list of our current openings please visit our website at:

www.trmc.org • www.trimark.org

Trinity Regional Medical Center and Trimark Physicians Group are Equal Opportunity/Affirmative Action Employers.

March 2013

equal opportunity employment journal

Page 31

The Medical Industy: One of the Fastest Growing Careers

J

ob industry experts predict that the medical industry will see a great rise in 2012 because of the number of Baby Boomers that will require health care in the coming years.

Within the medical field, there are a number of careers that a person can choose from. According to HealthDegrees.com, in the medical field, these are: Medical Assistants Cardiovascular Technologists and Technicians Diagnostic Medical Sonographers Physician Assistants Athletic Trainers Respiratory Therapists and Respiratory Therapy Technicians Surgical Technologists Clinical laboratory Technologists Medical and Health Services Managers Dietitians and Nutritionists Each of these specialties require some training. Depending upon the nature of the job, it could be that an associates degree will be enough

to land a job, while other positions require a Masters degree or higher.

Most of these careers work directly with patients. People who do not want to spend their days working in patient care are not necessarily out of the running for a medical career. These medical career hopefuls should look into medical administration as a career option if this is the case.

Non-Patient Medical Careers

Medical administration presents a viable alternative for people who want to work in the medical field, but don’t see themselves working directly with patients. What these workers bring to the table is a smooth experience for both the patient and the medical professionals who work with them.

This comes in the form of implementing plans for patient care as well as directing, coordinating and supervising medical staff. They run specific departments like outpatient

services or they may head up sev- patients during the day than a medieral divisions. cal administrator who runs a nursing home and who only deals with Getting the Job Many times, medical administra- the business side of the profession. tors need a Masters degree in health A good career aptitude test as well services administration or business as visits to different types of facilito obtain a job, according to the- ties will give the aspiring medical Bureau of Labor Statistics. Would- professional a good grasp on what be professionals have a host of type of position would work best options available to them in terms for him.

Preparation can help would-be of education, and while some may medical professionals in their job decide to take up a field of study search in today’s competitive marbased on the type of facility they’d like to work in like a nursing home, ket. As many people are discoverothers may opt for a more general ing, thefastest growing careers for course of study in medical admin- 2012 require training and someistration. Often these professionals times advanced education. Within begin their careers as a supervising the medical industry, there are a nurse and work their way into the number of different types of jobs job as they increase their skills and that don’t require a person to become a nurse or a doctor to work education.

Because entry into this field can in the field. This increases the likevary so much, the day-to-day job lihood that industry hopefuls will description for this profession can find a position that best suits their vary as well. A nurse who works aptitudes and abilities. his way up to a position as a Article provided by www.CareerExplorer.net.

Visit their site for career tools to discover medical manager will see more your new career.

West Palm Beach VA Medical Center

Serving America’s Heroes The Department of Veterans Affairs has one of the most diverse, challenging, and rewarding missions in the United States Government.

The West Palm Beach Veterans Affairs Medical Center (VAMC) provides healthcare to eligible Veterans in a seven-county area along Florida’s Treasure Coast. Comprehensive services include medical, surgical and psychiatric inpatient care and outpatient services. State of the art equipment and professional employees dedicated to patient-centered care distinguish this facility as first class.

At West Palm Beach VAMC, we strive to hire only the best! Working with and for America’s Veterans is a privilege, and we pride ourselves on the quality of care we provide. If you have what it takes, please consider applying for one of our available positions.

West Palm Beach VAMC is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factors.

Apply Today!

Click on the “USAJOBS.GOV” link on our web site.

31389

www.westpalmbeach.va.gov • 7305 North Military Trail, West Palm Beach, FL 33410

Page 32

equal opportunity employment journal

March 2013

CERTIFICATES: A Fast Track to Careers N

by Elka Torpey

VA Long Beach Healthcare System 5901 East 7th Street • Long Beach, CA 90822

The VA Long Beach Healthcare System is one of the most diversified tertiary health care providers in the VA. It is a teaching hospital, providing a full range of patient care services, with state-of-the-art technology as well as education and research. For more information about us and our current vacancies, please visit www.longbeach.va.gov. EOE

o time or money to earn a college degree? No problem. An educational certificate may be a good option, but do your homework first. That way, you’ll know if a certificate is the best choice for you. Certificates are nondegree awards for completing an educational program of study after high school. Typically, students finish these programs to prepare for a specific occupation.

And they do so in a relatively short period of time: Most certificates take less than a year to complete, and almost all are designed to take less than 2 years. Among the questions about certificates that you’ll need to have answered are the following: • What occupations can certificates prepare me for?

• What are some benefits and drawbacks to getting a certificate?

• How can I find a program that’s right for me?

This article answers these and other questions about certificates and certificate programs. The first section of the article describes certificates and some of the occupations that require them. The second section explains some potential benefits and drawbacks to these educational awards.

The third section offers advice on evaluat-

ing certificate programs. The final section provides additional sources of information.

Occupations and Certificates

Certificates are one of the most popular types of postsecondary education awards.

According to the National Center for Education Statistics (NCES), in 2010–11, U.S. schools awarded more than 1 million certificates—more than the number of associate’s (942,000), master’s (731,000), or doctoral degrees (164,000). About 1.7 million bachelor’s degrees were awarded in that same year. Certificates and certificate programs differ in many ways. Knowing about certificates, and whether an occupation requires one, is the key to choosing the right program.

What to know about certificates

Before enrolling in a certificate program, it helps to understand who earns certificates, how certificates differ from licensing and certification, and how school options and costs vary.

Who earns certificates. People of varied ages and educational backgrounds earn certificates. Most certificate programs are designed for people who have at least a high school diploma or general equivalency

At Bakersfield Memorial Hospital, you have all the challenge and growth you need in order to drive your career. Explore diverse areas of healthcare and find rewarding career advancement opportunities at Bakersfield Memorial Hospital.

420 34th Street — Bakersfield, CA 93301 Equal Opportunity Employer

www.bakersfieldmemorial.org

333 Mercy Avenue • Merced, CA 95340 We voluntarily support the practice of affirmative action in the recruitment, selection, and advancement of qualified women, minorities, individuals with disabilities, and veterans.

Mercy Medical Center is a general acute care hospital seving the health care needs of the greater Merced Community. Our vision is to help the people of our community become physically, emotionally and spiritually healthy. Learn more about us and our career opportunities at www.mercymercedcares.org or contact the Human Resources Dept. at 209-564-4340.

March 2013

equal opportunity employment journal

Page 33

diploma (GED). schools and public community colleges typically requiring a certificate or other postsecondary People usually earn certificates to help award most certificates. Private nonprofit nondegree award for people entering those occupations. them prepare for a specific occupation; in schools and other types of public schools In 2010–11, according to NCES, the most popular other words, certificates are for people who award certificates in much smaller num- disciplines for certificate programs were healthcare, want to train for a job rather than to earn bers. Where people earn certificates varies personal and culinary services, and mechanic and repair a college degree. In some cases, however, by field of study. For example, people were technologies and technicians. But people also earned a certificate can pave the way to college more likely to earn certificates in business certificates in a wide range of other occupational areas, because certain programs’ credits count or information technology at public com- such as computer and information sciences and protectoward a future degree. And for some peo- munity colleges, while they were more tive services. ple, certificate programs help them prepare likely to earn certificates in cosmetolTables 1–5 show occupations within selected broad for licensure, certification, or other career- ogy and in healthcare at private, for-profit career areas. For each occupation, the tables list the perrelated qualifications. schools. centage of workers who reported needing a postsecondCertificates versus licenses ary certificate, along with and certification. Certificates those who said they needed are not the same as—and typia high school diploma or The most popular disciplines for certificate cally do not lead directly to— GED, associate’s degree, professional licenses and certifior bachelor’s degree. These cation. Certificates show that a programs are healthcare, personal and culinary services, data comefrom a survey conperson has completed a course ducted by the Occupational of study. Licenses are required and mechanic and repair technologies and technicians. Information Network to practice in some occupations, (O*NET), which asked including teaching and cosmeworkers or occupational tology. And certifications, which often School costs vary, too, especially by experts what the required level of education was for a involve assessments and documentation institution type. Public school programs are specific job. The occupations are arranged from largest of experience, show that workers have usually less expensive than private school to smallest in terms of the percentage who reported that attained competency in an occupation. programs. Average tuition and fees for all a certificate was needed. Each section also includes a Sometimes, state licensing requirements first-time in-state students at public com- discussion of BLS data on job outlook, employment, and are based on professional certification stan- munity colleges, for example, were $3,384 median annual wages for some of the occupations in the dards. Schools issue certificates, states or in 2011–12, according to NCES. That com- tables. Where detailed data aren’t available, information other governments issue licenses, and pro- pares with $13,204 at 2-year private non- is for a broader occupational title. fessional or industry organizations usually profit schools and $14,131 at 2-year private Wages for workers in these occupations varied signifiissue certifications. Prospective certificate for-profit schools. And at $6,888, costs for cantly. Whether to consider an occupation as having high enrollees should find out what is typically students attending a public school program or low wages depends on how it compared with the May required to get a job in the occupation they outside their home state were higher than 2011 median annual wage of $34,460 for all wage and hope to enter. Then, they should learn for in-state students but still lower than the salary workers. whether the program they are considering average cost for students at private schools.

Healthcare. Health professions and related healthcare will help them meet those requirements.

Certificate Occupations How school options and costs vary.

The U.S. Bureau of Labor Statistics Opportunities for All According to NCES, private for-profit (BLS) has identified 33 occupations as The University of Connecticut Health Center is a leading healthcare, educational, and research facility. UCHC is a major employer in the State of Connecticut with over 5,000 employees.

We are an equal opportunity employer with a strong commitment to diversity. We provide:

Central Arkansas Veterans Healthcare System

• Outstanding Benefits • Upward Mobilit y

Eugene J. Towbin Healthcare Center 2200 Fort Roots Drive North Little Rock, AR 501-257-1756

We strive to hire only the best! Working with and for America’s Veterans is a privilege, and we pride ourselves on the quality of care we provide. If you have what it takes, please consider applying for one of our available positions online at www.usajobs.gov.

We are an equal opportunity employer.

• Competitive Salaries • Excellent Training

John L. McClellan Memorial Veterans Hospital 4300 West 7th Street Little Rock, AR 501-257-1756

Build Your Career on the Sunny Shores of Charleston, SC Join the award winning healthcare team at Roper, Mt. Pleasant and Bon Secours St. Francis Hospitals. For more information visit us on the web at www.rsfh.com/careers

EOE

Department of Human Resources 16 Munson Road • Farmington, CT 06034-4035 860.679.2426

For a complete listing of all open jobs and to apply online

www.uchc.edu

KNOW BETTER CARE Affirmative Action /Equal Opportunity Employer

Page 34

equal opportunity employment journal

programs accounted for nearly half of all certificates earned in 2010–11: about 463,000 certificates. Table 1 shows selected occupations related to healthcare in which a certificate may be needed.

The job outlook for healthcare occupations is good: BLS projects that employment growth for most of these occupations will be faster than average or much faster than average between 2010 and 2020. Some of the largest of these occupations are licensed practical and licensed vocational nurses, medical assistants, and pharmacy technicians. The May 2011 median annual wages within these selected healthcare occupations ranged from $22,830 for veterinary assistants and laboratory animal caretakers to $55,120 for radiologic technologists and technicians.

TABLE 1: H ealthcare-related occupations in which a certificate may be needed Percent of workers who reported needing the credential Occupations

Postsecondary certificate

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

Selected healthcare practitioners and technical Surgical technologists

44%

10%

27%

0%

Emergency medical technicians and paramedics

41

15

5

12

Pharmacy technicians

39

16

1

0

Radiologic techologists

26

5

6

10

Licensed practical and licensed vocational nurses

31

5

23

5

projected to be at least average between 2010 and 2020, with personal care aides, fitness trainers and aerobics instructors, and childcare workers having even faster growth. Some of the largest of these occupations are personal care aides and hairdressers, hairstylists, and cosmetologists.

In May 2011, median annual wages for workers in these occupations ranged from $19,430 for childcare workers to $31,030 for fitness trainers and aerobics instructors.

Other personal and culinary services occupations not shown in the table that may require a certificate include skincare specialists, shampooers, private household cooks, barbers, and theatrical and performance makeup artists.

Homeland security, law enforcement, and fire fighting. Fields related to homeland security, law enforcement, and fire fighting accounted for about 32,000 of the certificates earned in 2010–11. Table 2 shows selected protective service occupations that may require a certificate.

88%

3%

0%

0%

Dental assistants

68

14

7

0

Medical transcriptionists

29

34

1

0

Veterinary assistants & lab animal caretakers

23

44

0

0

Medical assistants

23

41

22

1

Selected occupations for installation, maintenance, and repair occupations are in table Other healthcare occupations not shown in the table that may require a certificate include phlebotomists, home health aides, dispensing opticians, endoscopy technicians, medical equipment preparers, and diagnostic medical sonographers.

Personal and culinary services. About 131,000 certificates were awarded in fields related to personal and culinary services in 2010–11. Table 2 shows selected personal care and service and food preparation and serving related occupations that may require a certificate.

Employment growth for occupations in the table is

All of the occupations in the table are projected to have slower than average employment growth between 2010 and 2020. Some of the largest of these occupations are police and sheriffs’ patrol officers, correctional officers and jailers, and firefighters. Median annual wages in these occupations ranged from $38,990 for correctional officers and jailers to $71,770 for detectives and criminal investigators in May 2011.

Other occupations in this group that are not shown in the table but sometimes require a certificate include fire inspectors and investigators, gaming surveillance officers and gaming investigators, private detectives and investigators, lifeguards, ski patrol, and other recreational protective service workers, and bailiffs. Homeland security related occupations that may need a higher level certificate, in addition to a bachelor’s degree, include business continuity planners, emergency management directors, and risk management specialists.

ersonal care and protective service occupations in which a certificate may be needed TABLE 2: P

Selected healthcare support Massage therapists

March 2013

Percent of workers who reported needing the credential Occupations

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

74%

6%

0%

0%

Manicurists and pedicurists

43

34

0

0

Nannies

30

48

4

4

Personal care aides

22

59

1

0

Fitness trainers and aerobics instructors

17

17

17

25

31%

26%

2%

0%

Municipal fire fighting and prevention supervisors

22

35

19

12

Sheriffs and deputy sheriffs

21

55

19

1

Criminal investigators and special agents

16

42

15

3

Correctional officers and jailers

15

57

5

0

Postsecondary certificate

Selected personal care and services and food preparation and serving related Hairdressers, hairstylists and cosmetologists

Selected protective service Municipal firefighers

Lower Keys Medical Center is a comprehensive regional healthcare resource committed to the delivery of consistent quality services in a safe and fiscally responsible manner that meet the needs of patients, physicians, employees and our community; and to the maintenance of an environment that encourages individual development, teamwork and pride with compassion and respect for each person.

8383 N. Davis Highway Pensacola, FL 32514 We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, gender, age, religion, national origin or disability.

For employment opportunities, please visit our website at

westfloridahospital.com

Our commitment to diversity is demonstrated through strategic initiatives aimed at providing training and awareness to our employees, hiring people of diverse backgrounds at all levels in our hospital.

For career opportunities at LKMC, visit our website at www.lkmc.com. Lower Keys Medical Center is An Equal Opportunity Employer.

LOWER KEYS MEDICAL CENTER 5900 College Road • Key West, FL 33040

March 2013

equal opportunity employment journal

Page 35

Mechanic and repair technologies and technicians. In 2010–11, about 89,000 awards were conferred in mechanic and repair technologies and technician fields. Selected occupations for installation, maintenance, and repair occupations are in table 3.

TABLE 3: R epair and production occupations in which a certificate may be needed Percent of workers who reported needing the credential Occupations

Postsecondary certificate

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

72%

8%

4%

0%

Heating and air conditioning mechanics and installers

72

16

3

0

Mobile heavy equipment mechanics, except engines

57

15

14

0

Telecommunications equipment installers and repairs

51

15

21

0

Maintenance and repair workers, general

42

44

3

0

68%

11%

17%

0%

Machinists

50

34

5

0

Welders, cutters and welder fitters

41

40

0

0

Computer-controlled machine tool operators, metal & plastic

32

48

3

1

Electromechanical equipment assemblers

24

53

0

0

Selected installation, maintenance and repair Automotive master mechanics

Selected production Tool and die makers

All of the occupations in the table are projected to have average employment growth between 2010 and 2020, except for heating and air conditioning mechanics and installers which are projected to have much faster than average employment growth. Some of the largest of these occupations are general maintenance and repair workers, automotive service technicians and mechanics, and heating, air conditioning, and refrigeration mechanics and installers. Median annual wages in May 2011 ranged from $35,030 for general maintenance and repair workers to $53,960 for telecommunications equipment installers and repairers, except line.

Other mechanic and repair occupations not shown in the table that may require a certificate include commercial divers, motorboat mechanics and service technicians, electronic home entertainment equipment installers and repairers, electrical power-line installers and repairers, and electronic motor vehicle equipment installers and repairers.

Precision production. There were about 29,000 certificates awarded in precision production in 2010–11. Selected production occupations that may require a certificate are in table 3. Employment in these occupations is projected to grow at rates that are about average or lower between 2010 and 2020. Some of the largest of these occupations are machinists; welders, cutters, solderers, and brazers; and metal and plastic computer-controlled machine tool operators. In May 2011, median annual wages for these occupations ranged from $31,730 for electromechanical equipment assemblers to $46,650 for tool and die makers.

Other production occupations that may require a certificate include metal and plastic machine tool setters, operators, and tenders; patternmakers; gas plant operators; model makers; and jewelers.

Business, management, marketing, and support services. In 2010–11, about 66,000 certificates were awarded in fields related to business, management, marketing, and support 6339 Mill Street Rhinebeck, NY 12572 Fax Resumes to: 845-876-2020 www.astorservices.org Astor Services for Children & Families is a voluntary, nonprofit agency sponsored by Catholic Charities of the Archdiocese of New York, providing a range of services for children and their families regardless of race, creed or national origin in Dutchess & Orange County as well as the Bronx in New York City. For employment consideration including psychiatrists, psychologists, social workers, and nurses please submit your resume/cv along with copies of certification and licensure to careers@astorservices.org.

Astor Services for Children & Families is an Equal Opportunity Employer, and does not discriminate against employees and applicants for employment on the basis of race, color, creed, natural origin, gender, actual or perceived age, citizenship, alienage, disability, marital status or sexual orientation, or as further provided by governing law applicable to the employee’s work location.

If you’re looking for a challenging career, DentaQuest is looking for you. www.dentaquest.com

Our Commitment to Diversity and Inclusion Our Vision We value the inclusion of all individuals and honor the differences in background and perspective that each person brings to the company.

We recognize the strategic, economic, and customer value of a diverse population and strive to keep diversity a part of our everyday culture.

We have openings in: Customer Service Sales, Marketing Provider Relations Operations IT

One of the nation’s leading oral health companies

Reasons to work for DentaQuest Competitive Salary Excellent Benefits Package Work-Life Balance Growing Company Advancement Opportunities Community Service Oriented

Mission: To Improve the oral health of all.

To apply visit dentaquest.com

how do you

?

save lives and still live the one you have

At Brigham and Women’s Hospital, we value our committed, talented professionals. That’s why we focus on keeping you rewar ded and inspired, encouraging a sense of passion throughout the facility. After all, rising to the challenges of world-class healthcare is no easy task – but with genuine dedication to work/life balance, we can make it a lot easier.

Nursing, Nursing Leadership, Research & Allied Health Administrative Opportunities Available.

For more information or to apply online, visit:

http://careers.brighamandwomens.org An EEO/AA/VEVRAA Employer

There’s no better place to be.

Page 36

equal opportunity employment journal

March 2013

services. Table 4 shows selected occupations in these areas that may require a certificate.

Employment growth in these occupations is projected to be about average or slower than average between 2010 and 2020. Some of the largest of these occupations are claims adjusters, examiners, and investigators and industrial production managers. Median annual wages for these occupations in May 2011 ranged from $37,640 for procurement clerks to $88,190 for industrial production managers. Other business occupations in which some workers reported needing a certificate include property, real estate, and community association managers, farm products buyers and purchasing agents, medical or legal secretaries, assessors, and tax preparers.

Engineering technologies and engineering-related fields. In 2010–11, about 37,000 certificates were awarded in fields related to engineering and engineering technologies.

Table 4 shows selected occupations in these fields that may require a certificate. BLS projects slower than average employment growth in most of these occupations between 2010 and 2020. Some of the largest of these occupations are electrical and electronics engineering technicians, architectural and civil drafters, and mechanical drafters. May 2011 median annual wages ranged from $47,250 for architectural and civil drafters to $58,670 for engineering technicians, except drafters, all other.

TABLE 4: B usiness, engineering and computer occupations in which a certificate may be needed Percent of workers who reported needing the credential Occupations

Other business occupations in which some workers reported needing a certificate include property, real estate, and community association managers, farm products buyers and purchasing agents, medical or legal secretaries, assessors, and tax preparers.

Postsecondary certificate

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

Selected management, business and financial operations, and office and admistrative support Government property inspectors and investigators

41%

29%

•

6%

Energy auditors

33

33

25

4

Procurement clerks

27

33

16

12

Insurance adjusters, examiners and investigators

25

6

13

35

Industrial production managers

24

25

3

29

32%

9%

27%

0%

Civil drafters

29

0

57

0

Mechanical drafters

22

1

40

0

Industrial engineering technicians

18

8

•

1

Electronics engineering technicians Selected computer

15

7

66

0

26%

0%

9%

39%

Computer user support specialists

15

12

18

29

Web developers

13

10

20

43

Computer systems engineers/architects

13

0

0

61

Computer programmers

11

6

5

78

Selected architecture and engineering Manufacturing production technicians

Web administrators

A career that can do both your resume and the world a little good.

It’s a great time to put the strength of Coventry Health Care behind your career!

We are looking for energetic and growth-minded people who seek challenges, achieve excellence and work to make a difference.

Coventry Health Care is a diversified national managed healthcare company based in Bethesda, Maryland, operating health plans, insurance companies, network rental and workers’ compensation services companies. Coventry provides a full range of risk and feebased managed care products and services to a broad cross section of individuals, employer and government-funded groups, government agencies, and other insurance carriers and administrators.

Visit our website to learn more about us and current career opportunities: www.coventryhealthcare.com CHC is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.

indianablood.org/employment

Equal Opportunity and Affirmative Action Employer Smoke-free and Drug-free Workplace

1100 Winter Street Waltham, MA 02451

• Compensation & Benefits Specialist • Quality Assurance Anaylst • Staff Assistant II

At MultiPlan, our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current career opportunities online at www.multiplan.com.

MultiPlan is an Equal Opportunity Employer M/F/D/V

March 2013

equal opportunity employment journal

Other engineering occupations that may require a certificate include electrical and electronics drafters, civil engineering technicians, electromechanical technicians, surveying and mapping technicians, and electromechanical engineering technologists. A higher level certificate, in addition to a bachelor’s degree, may be needed for occupations such as marine engineer, industrial safety and health engineer, and validation engineer.

Computer and information sciences and support services. People earned about 28,000 certificates in this field in 2010–11. Table 4 shows selected computer occupations that may require a certificate.

Employment growth for most of these occupations is projected to be average or faster than average between 2010 and 2020. Some of the largest of these occupations are computer support specialists; computer programmers; and information security analysts, Web developers, and computer network architects. In May 2011, median annual wages ranged from $47,660 for computer support specialists to $79,930 for computer occupations, all other.

Other occupations in this group that had small percentages of workers who reported needing a certificate include information security analysts, network and computer systems administrators, computer systems analysts, systems software developers, and geospacial information scientists and technologists.

Construction trades. The number of certificates awarded in construction trades totaled about 30,000 in 2010–11. Selected construction and extraction occupations that may require a certificate are shown in table 5.

TABLE 5: C onstruction and transportation occupations in which a certificate may be needed

Page 37

EMPOWERING STUDENTS FOR SUCCESS! Come join the Waterbury Public Schools for a rewarding career making a difference in the lives of urban youth. To learn more about a career with Waterbury Public Schools, visit our website at www.waterbury.k12.ct.us.

236 Grand Street • Waterbury, CT 06702 • EOE

Working at Minnehaha Academy is a rewarding and fulfilling experience.

We seek the very best faculty to educate our students along with the very best staff to support the faculty, students, parents and alumni of Minnehaha.

Minnehaha is dedicated to excellence in all that we do, while striving to remain family-friendly.

Minnehaha Academy is an EEO/AA Employer.

3100 W. River Pkwy.

Minneapolis, MN 55406

Learn more about us and view or apply online for current open positions.

www.minnehahaacademy.net Crawford Central School District is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, sex and handicap. Visit www.craw.org to view current openings and application procedures.

11280 Mercer Pike Meadville, PA 16335 Job Line: 814.337.4501 Fax: 814.333.9795

We will retain the foundation of our family oriented, friendly, small town atmosphere.

We will support a positive, diverse growth environment that maintains and enriches the quality of life for everyone.

Employment for most occupations in the table is projected to grow faster than the average or much faster than the average between 2010 and 2020. Among the largest of these occupations are carpenters and plumbers, pipefitters, and steamfitters. May 2011 median annual wages ranged from $27,010 for helpers of pipelayers, plumbers, pipefitters, and steamfitters to $47,750 for plumbers, pipefitters, and steamfitters. Other construction and extraction occupations in which workers may need a certificate include electricians, elevator installers and repairers, segmental pavers, stonemasons, and boilermakers.

Visit www.tollesonaz.org for exciting employment opportunities.

9555 West Van Buren Street • Tolleson, AZ 85353 Equal Opportunity Employer

Transportation and Material Moving.

Certificates awarded in transportation and material moving fields numbered about 24,000 in 2010–11. Selected occupations in this group that may require a certificate are shown in table 5.

Employment growth in these occupations is projected to be average or faster than average between 2010 and 2020. The largest of these occupations are heavy and tractor trailer truck drivers and industrial truck and tractor operators. May 2011 median annual wages in these occupations ranged from $19,930 for automotive and watercraft service attendants to $52,950 for first-line supervisors of transportation and material moving machine and vehicle operators.

Other transportation and material moving occupations that might require a certificate include ship engineers; crane and tower operators; motorboat operators; ship, boat, and barge mates; and transportation vehicle, equipment, and systems inspectors, except aviation.

Benefits and drawbacks to certificates

There are many reasons why people choose to earn certificates. These awards give people career-related skills and might help them get a job.

In addition, data show that workers who have a certificate often enjoy earnings premiums.A June 2012 report by the Center on Education and the Workforce (CEW), continued on page 39

3214 EAST RACE AVENUE SEARCY, AR 72143 We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

At White County Medical Center, we offer a number of job opportunities in medical, surgical, and specialty clinical fields as well as business and administrative areas.

We offer competitive wages and an extensive benefit package. For job opportunities, please visit us online at www.wcmc.org.

CALIFORNIA WATER SERVICE COMPANY 1720 NORTH 1ST STREET • SAN JOSE, CA 95112

CalWater is the largest investor-owned water utility in the western United States and third largest in the nation. For more information, visit us at www.calwatergroup.com.

California Water Service Company is an Equal Opportunity Employer. (EOE)

equal opportunity employment journal

We provide a range of services to meet adult and family needs in mental health, substance abuse, vocational training, education and restorative justice. We are committed to being the employer of choice. To that end, we offer a comprehensive benefits program in order to attract and retain the best employees. Learn more about us and open positions at www.aspenpointe.org.

We are dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, or any other status protected by state or local law.

Florida Health Care Plans located in beautiful Daytona Beach, FL employs over 800 employees with varied skills and talents. FHCP offers challenging careers and an excellent benefit package.

A listing of current job openings and access to online application processing can be found at www.fhcp.com.

FHCP realizes the value of diversity and is proud to be an Equal Opportunity Employer and Affirmative Action Employer. M/F/D/V 1340 Ridgewood Avenue Holly Hill, FL 32117

www.fhcp.com

Carestream Health A world leader in digital output, radiology, mammography, dental and molecular imaging Carestream is a dynamic company with over 100 years of leadership in medical and dental imaging. Our 7,300 employees serve customers in 150 countries.

CARESTREAM HEALTH BUSINESS Radiology • Healthcare IT • Advance Materials Dental Solutions • Non-Destructive Testing Are you interested?

Visit our web site at: www.carestream.com/corporate/careers Carestream Health offers a competitive salary and benefits package designed to meet the needs of today’s diverse workforce. Our worldwide headquarters is located in Rochester, New York and we are an equal opportunity employer.

Port Huron Hospital, established in 1882 is a not-for-profit hospital with a proven commitment to education and quality patient care. Port Huron Hospital provides a full spectrum of inpatient and outpatient healthcare services to residents in St. Clair and Sanilac Counties.

Learn more about us and our employment opportunities at: www.porthuronhospital.org EEO/AA Employer

in Farmington, New Mexico

SAN JUAN COLLEGE

Port Huron Hospital is an EEO/AA Employer.

San Juan College is located in San Juan County, population 120,000, found in the heart of the beautiful Four Corners area. The area boasts of having all four seasons with a comfortable year-round climate. Located on a 697-acre site in Farmington, the college serves students in the county as well as the other four-corner states of Colorado, Arizona, and Utah. The college is fully accredited by the North Central Association of Colleges and Secondary Schools as a degree-granting institution.

Learn more at sanjuancollege.edu. For a list of current available positions, click on EMPLOYMENT on our home page.

Be directed to click on a listing of current positions.

Once you’ve found a position of interest, be directed to apply directly online.

For additional information, contact San Juan College - Human Resources at (505) 566-3215 San Juan College is committed to policies of equal employment opportunity. The College seeks to provide equal access to its programs, services, and activities for people with disabilities.

March 2013

As the region’s signature life care community, Duncaster attracts many of the best and brightest in their field and we’re always searching for employees who can make a positive impact on our community, whether it is in health care, food service or facility maintenance.

www.eoejournal.com

Page 38

For more information visit us online at:

www.duncaster.org/employment 40 Loeffler Road • Bloomfield, CT 06002 • EOE

Milestone is a great place to work!

We have caring and compassionate employees who are dedicated to helping extraordinary people live ordinary lives. If you are looking for a career in the behavioral health or intellectual & developmental disabilities field, you’ve come to the right place.

Marten Transport, Ltd., with headquarters in Mondovi, Wisconsin, strives to be the premium supplier of time and temperature-sensitive transportation services to customers nationwide with more than 65 years experience in transportation. Marten serves customers with more demanding delivery deadlines, as well as those who ship products requiring modern temperature controlled trailers to protect goods.

View and apply online at:

www.milestonecentersinc.org We are an equal opportunity employer.

712 South Avenue Pittsburgh, PA 15221 412-243-3400

At Marten Transport, Ltd. we believe our people are an important asset. We go to great lengths to enable individuals to gain the skills they need to develop to their fullest potential. Learn more about our open positions at www.marten.com.

We are an equal opportunity employer.

129 Marten Street • Mondovi, WI 54755

Thomas & Betts Corp. – Steel Structures Division 8700 Fairbanks North Houston Road • Houston, TX 77064

Thomas & Betts is one of North America’s leading providers of highly engineered, tubular steel structures used for electric transmission and distribution. We’d like to have you consider joining our team. To find out more about career opportunities at Thomas & Betts, visit us online at www.tnb.com.

We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, race and ethnicity, gender, age, religion, national origin, disability, or veterans’ status.

Cecil College is a comprehensive, open admission, learner-centered institution providing career, transfer and continuing education coursework and programs.

For employment opportunities or to learn more about us, visit www.cecil.edu.

One Seahawk Drive • North East, MD 21901 Cecil College is an equal opportunity, affirmative action employer and educational institution committed to diversity.

March 2013

equal opportunity employment journal

continued from page 37

which used 2004 and 2008 Survey of Income and Program Participation (SIPP) data, found that people who have a certificate as their highest level of education earned, on average, 20 percent more than those whose highest education level is a high school diploma.

But the payoff for earning a certificate isn’t the same for everyone.

People who work in the occupation in which they earned their certificate usually benefit more financially than those who work outside their certificate field. And a certificate isn’t always the most direct path to entering an occupation.

Certificate-related employment

To reap the benefits of a certificate, people typically must work in an occupation related to the award. Those who do, the CEW report says, earn 37 percent more than workers with a high school diploma and almost as much as workers with an associate’s degree. In contrast, those who work in an occupation unrelated to their certificate earn about the same as workers whose highest level of education is a high school diploma.

Almost half of certificate holders worked in an occupation related to their certificate in 2010, the CEW analysis shows. (See table 6.)

wages are typically low, so people who worked in occupations other than what they held a certificate in had higher earnings than those who worked in this field.

No certificate required?

There are many reasons why people might not work in a field associated with their certificate. Sometimes, for example, jobs in a particular field may be limited and, therefore, competitive for the workers qualified to fill those jobs. Other times, this nondegree award might be less desirable than an associate’s or bachelor’s degree or other qualifications. Or perhaps a certificate holder may not meet the certification or licensure requirements for the occupation.

Furthermore, workers in some occupations are hired without having a certificate, so earning one might not be necessary. Some schools, for example, offer programs in accounting, early childhood education, human resources management, marketing, or paralegal studies. But O*NET data show that only small percentages of workers in these occupations reported needing a certificate. (See table 7 below.) More commonly, workers in these occupations reported needing a bachelor’s degree, associate’s degree, or high school diploma.

TABLE 7: O ccupations in which certificates are available but are not commonly required, by level of educational attainment (percent)

TABLE 6: I n-field earnings and earnings premiums of certificate holders Percent in field

In-field earnings

In-field earnings premium

62%

$40,000

66%

Transportation and material moving

58

$44,336

38

Healthcare

54

$30,577

35

Accounting

4900%

$45,040

200%

Accountants

Police/protective services

46

$55,499

68

Auto mechanics

46

$45,586

30

Kindergarten teachers

Drafting

44

$59,592

56

Preschool teachers Human resources management

Electronics

42

$61,668

60

Human resources assistants, except payroll & timekeeping

25

Human resources managers

Certificate field

Business/office management

Metalworking

Construction trades

42

Aviation

40

$50,989 $65,642

Page 39

73

Refrigeration, heating and air conditioning

38

$53,850

18

Food service

31

$17,600

-41

Cosmetology

23

$25,217

9

Agriculture/forestry/horticulture

20

$47,800

9

Percent of workers who reported needing the credential Occupations

Postsecondary certificate

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

41%

29%

•

6%

33

33

25

4

32%

9%

27%

0%

29

0

57

0

26%

0%

9%

39%

15

12

18

29

Marketing

13

10

20

43

Computer systems engineers/architects

13

0

0

61

Computer systems engineers/architects

13

0

0

61

Paralegal studies

13

10

20

43

Paralegals

13

0

0

61

Bookkeeping, accounting and auditing clerks Early childhood education

The expense associated with earning a certificate might not be worth it if wages in the related occupations are low, jobs are scarce, or employers do not generally require workers to have the award. Prospective students Computer and information services 15 $70,400 115 should do their homework about the kind of certificate they need, if any, As the table shows, people with a certificate in business and office for the occupation that interests them—and not be duped into getting a management, transportation and material moving, or healthcare were credential they do not need. most likely to work in an occupation related to their certificate. For Finding the Right Program workers with a certificate in agriculture, forestry, and horticulture or in There are several ways to evaluate whether a certificate is necessary for cosmetology, fewer worked in the occupation related to their certificate. a particular occupation and how reputable individual programs are. Study Computer and information services had the smallest proportion of occupational requirements, schools and programs, and the job market for certificate holders working in their field, but those workers enjoyed an occupation to make an informed decision. the best payoff for doing so: They earned 115 percent more than those who did not. The payoff is so high, in part, because these workers have Occupational Requirements Each occupation has specific requirements. But it may be difficult to specialized skills that are used in few occupations. But in food services,

The William S. Middleton Memorial Veterans Hospital is a highly affiliated acute care facility providing comprehensive tertiary care in medicine, surgery, neurology, and psychiatry.

At William S Middleton Memorial Veterans Hospital, we strive to hire only the best!

Working with and for America’s veterans is a privilege, and we pride ourselves on the quality of care we provide. If you have what it takes, please consider applying for one of our available positions online at www.usajobs.gov. For more information visit us online at www.madison.va.gov.

We stand in support of equality for and advancement of all people based on their qualifications and actions alone without regard to color, gender, age, religion, national origin or disability.

WILLIAM S. MIDDLETON MEMORIAL VETERANS HOSPITAL | 2500 OVERLOOK TERRACE | MADISON, WI 53705

Page 40

equal opportunity employment journal

learn what those requirements are. One source for finding out about how to meet the requirements for an occupation is the Occupational Outlook Handbook.

Research occupations by contacting workers directly or by visiting the websites of professional associations.

These sources should be able to explain what training is needed and why. And keep in mind that occupational requirements may change over time, so make sure the information is current.

Schools and Programs

certifying organization.

Gainful employment disclosure. A program’s cost-effectiveness is also verifiable through its Gainful Employment Disclosure. This document, required by the U.S. Department of Education for certain types of programs that receive federal funding, often includes the cost of tuition, books, and fees; the amount of debt students are likely to take on; graduation and job-placement rates; and information about which occupations the program prepares students for.

Schools should report this information voluntarily, but it is sometimes hard to find

supplement—not of verification.

March 2013 replace—other

types

The Job Market

Many certificates are offered in career areas that are in high demand. But that’s not always the case. And the job market for workers with a certificate might be different from that for workers with a degree or other credentials. Whether jobs are likely to be available for people with a certificate also depends on where they live and if employers there are hiring workers with this type of credential. To learn more about the job market, contact trade associations and talk to workers in the occupation.

Find out what employers look for when hirprogram include ing—and if they expect to have jobs.

When considering a certificate program and its reputation, prospective students should look closely at each school. Good ways to verify the quality of a certificate program include checking out a school’s accreditation status or whether a program has been state or industry approved, reading gainful employment disclosures, and talking to Good ways to verify the quality of a certificate alumni or teachers. checking out a school’s accreditation status or whether a Accreditation and For more other approval. Any information program has been state or industry approved, reading gainful school can be accredThis article covers ited, but only legitimate a portion of the occuemployment disclosures, and talking to alumni or teachers. ones are accredited pations in which cerby valid, independent, tificates are earned. third-party organizaThe Occupational tions. Accreditation on their websites. If it isn’t readily avail- Outlook Handbook (OOH) describes difshows that a school or its programs have met established able, call an admissions counselor at the ferent educational paths workers can take standards of quality. To be accredited, a school or pro- school or try searching online for perfor- to enter an occupation, including earngram usually is measured against set performance stan- mance measures by school. ing a certificate. For education, outdards, is evaluated onsite, and is monitored or reevaluAlumni and teachers. Other sources of look, wage, and more information about ated periodically. Lists of nationally recognized accredit- program information are the people who occupations, see the OOH online at ing organizations are available from the U.S. Department know it. Talk to alumni or teachers to get www.bls.gov/ooh. of Education and the Council for Higher Education a sense of the employment outcomes of BLS also assigns occupations to one level Accreditation. recent graduates. Ask alumni whether they of education based on what is typically Government licensing agencies also have lists of pro- think the program helped them get a job. required for entry. To search for occupagrams that have been approved as meeting the educa- Find out from teachers whether employers tions that typically require a certificate or tional requirements for licensure. And professional or actively recruit a program’s graduates or other postsecondary non-degree award, visit industry organizations may endorse certain programs, how difficult it typically is for graduates to data.bls.gov/oep/noeted?Action=empeduc. such as those that can help people prepare for certifica- get jobs in the field of their certificate.

Another CareerOneStop site, www. tion. If an occupation requires licensure or certification, careeronestop.org/WiaProviderSearch.asp, Direct discussion with alumni and teachit is especially important that the school’s certificate ers can provide other insight into programs, directs you to your state’s list of trainprogram is approved by the relevant licensing body or too. Are instructors knowledgeable about ing providers that are certified to receive the subjects they teach? Do students feel students using funds from the Workforce prepared to enter the occupation at the Investment Act. end of training? However helpful these Elka Torpey is an economist in the Office of Occupational CAREER OPPORTUNITIES conversations are, though, they should Statistics and Employment Projections, BLS. Kaiser Permanente, the nation’s leading integrated health care provider, offers rewarding career opportunities for both health care and business and management professionals.

When you join our Northwest Region team, the work you do saves lives.

From our nurses and physicians on the front line of care to our business professionals supporting the bottom line. From our customer service team working one on one to deliver service to our IT professionals who literally turn data cables into lifelines.

To see a complete listing of career opportunities in our Northwest Region, we invite you to visit jobs.kp.org Opening 2013 Kaiser Permanente Westside Medical Center

jobs.kp.org

Visit jobs.kp.org for a complete listing of current opportunities.

KAISER PERMANENTE IS AN AA/EEO EMPLOYER

Our mission is to provide quality, compassionate care and to strengthen the well-being of our community. We are driven by healthcare needs of the communities we serve, and very proud of our long tradition of providing quality healthcare services to the Lakes and Three Rivers Regions.

LRGHealthcare offers a wide range of employment opportunities which allow you to be an integral part of our service to the Lakes and Three Rivers region. Visit us online for more information.

• Lakes Region General Hospital 80 Highland Street • Laconia, NH 03246 • Franklin Regional Hospital 15 Aiken Avenue • Franklin, NH 03235 LRGHealthcare is an equal opportunity employer.

www.lrgh.org OUR MISSION IS TO DELIVER HIGH-QUALITY HEALTH CARE SERVICES WITH MEASURABLE OUTCOMES TO THE COMMUNITY WE SERVE. For current employment opportunities and application procedures please visit our website at www.somersetmedicalcenter.com

Kaiser Permanente Northwest will open the 126-bed Westside Medical Center and an attached specialty medical office in 2013. Hiring will begin in late 2012.

110 Rehill Avenue, Somerville, NJ 08876 Somerset Medical Center is an equal opportunity employer

March 2013

equal opportunity employment journal

Page 41

Staying Motivated At Work:

How to Keep Your Energy Going by Taking Small Breaks

N

by Long Yun Siang

o big hairy goals how to stay motivated at work tips in this article.

Instead I am going to share how you can keep your energy going and hence increase your motivation.

No one can motivate you except yourself. So, if you expect this article to solve your problems, it won’t. What it will give you though are tips on how to stay motivated by doing some simple things.

While you take care of these simple things, you have fewer burdens on your mind. Leaving you more productive and hence, more energy to deal with bigger issues that are bothering you at a later time. For example, after work.

Let’s look at how you can stay motivated at work:

completed. That is one way that can keep you going.

4. Read Something Interesting

Try reading some interesting articles. Something motivating, perhaps.

It works and don’t be embarrassed to do it. I know of people who are shy to reveal they read motivational books. There is nothing wrong in that.

Just because it doesn’t work for them does not mean you cannot do it. The important thing is do not get distracted. This can make you stay motivated at work.

5. Take A Walk To The Pantry

Walk to the pantry to make a cup of coffee, or even to rinse your cup.

The walk stretches you and a quick chat – again do not get distracted – is 1. Ten Minutes For Every 50 Minutes Of Work a good diversion from some boring proposals you maybe doing.

For me, what works is taking a quick 10 minute break for every 50 minI used to walk out of my room to joke around with my department staff. utes of work. Even machines needs rest once in a while. After some time Now, that was acceptable in my company’s culture. It may not fit yours. knocking away at the computer or whatever else you do at work, you can It provided a break for everyone and we feel refreshed after some good get tired or feel monotonous. That’s when you need to take that small 10 laughs. minutes break. I find these breaks extremely useful and have been doing 6. Clear Your Table it for years.

You will be surprised with this one. I know it is symptomatic relieve. If 2. What Can You Do In 10 Minutes? you are already unmotivated to work, your table is likely messy or it can How do you occupy the 10 minutes break you have? There are various be a little more organized. Clear your table and see how it can clear your things you can do to stay motivated at work. Here are some suggestions mind at least for that period. The cleared table will make you want to do a which have worked for me. You are free to explore, experiment and little more. Again, deep issues with motivation need other solutions. This change it. The key is to stay discipline and stick to the 10 minutes, other- just provides the slightly better environment. wise you end up wasting time.

Do some of these simple tasks and take small undistracted breaks at 3. Look At What You Have Completed work. It works wonders to stay motivated at work.

One quick way to stay motivated at work is to look at what you have Yun Siang or Long, as he is popularly known runs http://career-success-for-newbies. completed after working for quite a while and you are getting tired. comLong with his wife Dorena as their way of paying it forward. Their website – based on their real Ticking off the to-do list is a good way to show you how much you have life experience - provides tips, tools and advise for newbies pursuing career success.

We are the world’s leading provider of diagnostic testing services, with a staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and a broad range of diagnostic products.

Consider a career with Quest Diagnostics, and get personal satisfaction knowing the role you play makes the services that we provide, possible.

As a member of our team, you can expand your skills and knowledge. Your colleagues are committed to improving healthcare and finding creative ways to do so. The atmosphere is stimulating and challenging.

And the opportunities are almost limitless.

Are you ready for a career that makes a difference? Learn about our career opportunities online at: www.questdiagnostics.com 4230 Burnham Avenue Las Vegas, NV 89119 Equal Opportunity Employer

Providing World Class Care and Service to America’s Heroes

Join a patient centered interdisciplinary care team that values healthy home/work life balance, has one of the most advanced electronic medical records reporting systems in the country and offers great benefits, including liability protection. Reno is minutes away from beautiful Lake Tahoe, is a short drive or flight to San Francisco, and abounds with year round recreation, entertainment, arts, and culture – about 260 days of sunshine per year. Nevada has no state income tax! For employment opportunities, including complete job announcements, and online application instructions, please visit our website:

www.reno.va.gov/careers VA Sierra Nevada Health Care System

975 Kirman Avenue • Reno, NV 89502 • 775-829-5630 • EOE

Page 42

equal opportunity employment journal

How To Avoid Time Wasters During Working Hours

T

by Amy Twain

here are too many time wasters out there which take part in poor time management and may lead and direct you into wishing you had more hours or even minutes in a day just to complete your task.

The reality is that there are a few classic time wasters plus a few new ones which assist in trying to deplete your time and energy and impede you from being productive and efficient in your work: 1. Leaving your desk or workstation

At Saint Vincent, we believe that our ability to provide high quality care is made possible by our most valuable resource – our associates.

In order to continue to provide exceptional care, our associates deserve a positive work environment. A work environment that provides them with the right tools, the right educational opportunities and the right benefits to help them succeed both personally and professionally.

To learn more about us and our current openings, visit our website at:

www.saintvincenthealth.com 232 West 25th Street • Erie, PA 16544 Equal Opportunity Employer

Holy Redeemer’s holistic approach to healing is unique among healthcare providers.

Caring for the total person goes beyond the act of delivering excellent medical care. It involves meeting the emotional, spiritual and social services needs of those we serve.

March 2013

From maternity and neonatal services, to end-of-life care and every stage of life in between, Holy Redeemer’s services focus on your total well-being.

821 Huntingdon Pike Huntingdon Valley, PA 19006 For more information or for current employment opportunities visit us at www.holyredeemer.com and apply online.

Equal Opportunity Employer

time wasters since not only does it eat up most of your minutes or even hours, you may also be uncertain or timid to ask them to leave so you can get some of your tasks done.

You could also try to find a quiet area or location like a meeting room where you could be alone and left undisturbed.

Moreover, if you have a door that you could close, you can do so—people must also get the idea that you are busy.

3. Internet usage

Using the Internet (specifically personal usage) could be a considerable time waster.

As a matter of fact, using the Internet during work hours could be a great time waster When your leave your desk or work- too. Just by frequently utilizing the Internet station for one reason or another usually may probably mean that you will end up brings you to be distracted most especially having to stay late at work or taking your if you run into persons and they begin to work home that you can otherwise accomtalk to you and in the process, drive you plish much sooner at the office. away from doing and finishing your task.

4. Checking your e-mail If for instance, you are a smoker and This is one of the new classic time you go downstairs numerous times per day wasters, checking inboxes, sending and or more when you think about the travel, receiving e-mails could really sap your chatting, and smoking intervals and then time. Replying to e-mails, just like receivthe interval involved to recall what work or ing telephone calls, the moment they get task you were doing in the first place when in could aid in diminishing your time you left your desk or workstation every management if you let your e-mails reign minute you go for a smoke. over you.

2. Visits from your So you might just as well respond and colleagues and workmates send to e-mails at certain intervals.

Having some co-workers dropping by at your office or your cubicle just to have a 5. Receiving and making telephone calls. chitchat could be one of the unfavorable Now this is one of the quintessential and classical ones. If you have caller ID, you could make use of it to filter your calls and allow some particular calls head to Lahey Hospital & Medical Center is a voice mail so that you could physician-led, nonprofit group practice. deal with them later.

If you noticed that teleAt Lahey Hospital & Medical Center, patient care phone calls are always disalways comes first. Because of our focus on excellence tracting you, try blocking in patient care, Lahey Hospital & Medical Center out the hours when you continues to attract the best people across all receive and make phone departments and disciplines. calls if possible, so that you aren’t merely attending to Learn more about us the phone each moment at www.lahey.org. it rings.

41 Mall Road Burlingame, MA 01805 Equal Opportunity Employer

Amy Twain is a Self Improvement Coach who has been coaching and guiding clients for many years. Learn how to be a Happy Worker and Be Successful in Life.

Visit:www.thehapperworker.com

March 2013

equal opportunity employment journal

Page 43

The Alternative Work Arrangement— How to Motivate Younger Employees

A

by Wendy Phaneuf

n alternative work arrangement can fix the revolving door – unlocking the mystery of younger workers.

Your long week just got longer – Jason has served you with his notice. You are now facing the third attempt in six months to fill his position, and your staff are asking how you plan to cover his work during the transition. If this sounds familiar, you aren’t alone – legions of managers are dealing with the issue of employee retention.

Turnover costs money. Aside from basic recruitment costs, you will have to take into account orientation and training, not to mention overtime and lost productivity. What will it take to find someone who will stay? Studies in home improvement and grocery retail industries have estimated replacement costs of $4,000 to $6,000 for a minimum wage employee. These figures can seem shocking, until you consider opportunity costs along with direct expenditures.

Perhaps the most frightening part of this scenario is that it’s not anticipated to improve. As Baby Boomers transition out of the traditional workforce, Gen Xers and Millennials (basically, employees under 40) will be primary candidates to replace them. Recent studies have estimated that the average Gen Xer changes jobs every 18 months. Younger workers have come to understand that any job is not expected to last beyond three years, and most anticipate having two or three distinct careers in their lifetime.

So how will employers, forced by demographics to rely on younger workers, find and keep staff? The answer is in developing an alternative

work arrangement, and creating an environment that supports growth and facilitates loyalty.

Rather than condemning younger workers for lack of commitment, understanding their career attitudes can be the key to meaningful retention strategies.

We’re here for a good time…not a long time –

Raised during rampant corporate downsizing, younger workers have no concept of job security. They don’t expect long-term employment, but rather daily proof that their contribution matters. Look for ways to create security beyond compensation; think about alternative work arrangements – tie rewards to flexibility, learning and autonomy to increase their motivation.

Keep up with us –

We need flexibility –

These workers tend to focus more on what gets done rather than where or how it gets done.

Of all employees, they are most likely to leave a company for more flexible work schedules or the ability to telecommute. Is your organization open to alternative work arrangements? Are mechanisms in place to accommodate the new work style?

Free agents for hire –

Younger workers are more self-reliant and entrepreneurial than their predecessors. Some attribute this to the independence of “latch-key kids,” who grew up solving their own problems.

One-quarter indicate that they believe they’ll be self-employed within 10 years, and 16% say they’ll eventually find themselves in consulting and freelance work. Are you considering contract or freelance arrangements for younger talent?

Providing younger workers – and in fact, all employees with alternative work arrangements, There’s more to life than work – flexibility, timely rewards, and innovative learnYounger workers are more committed to ing opportunities can lead to a happier workwork/life balance than any previous generation. force and create a catalyst to solve organizaThis phenomenon is partly cultural – people tional challenges. When job satisfaction is high, are talking about the concept of balance more the revolving door stops spinning so quickly!

Contrary to popular belief, not all younger workers have short attention spans. Gen Xers and Millennials have an insatiable appetite for learning. They are accustomed to having immediate access to information and don’t relate to bureaucracy. Many will respond to alternative work arrangements and learning opportunities, as well as immediate feedback and short-term rewards. Examine your training efforts, recognition practices, and the timeliness of incentives and rewards. Where can the cycle be shortened?

Wendy Phaneuf is a professional speaker and author and a global expert in employee motivation and retention. Wendy is also the Founder of The Training Source and www.LeadingforLoyalty.com — a one-stop information source that helps leaders and their organizations enhance employee motivation and retention.

www. eoejour nal .com

than ever, and organizations are taking a more holistic approach to managing people. Bottom line? If the payback is not there – they’ve got somewhere else to be. Does your organization still define commitment by the amount time on the job?

Together,

The Best in Care

Where compassion is as

critical as the care…

Heart of Lancaster Regional Medical Center and Lancaster Regional Medical Center are two community hospitals dedicated to providing the highest quality care to Lancaster County residents. We offer state-ofthe-art technology in a friendly atmosphere - and a supportive team of physicians, nurses, technicians, and staff members who work together to provide exceptional compassionate care.

You care about people. You always have. Wouldn’t it be great to serve with a team that believes everyone deserves compassion and exceptional service? Welcome to Mercy. We invite you to join us as we create a better health care experience.

Each of our hospitals has been designed to provide a broad spectrum of care, and meet the needs of the community we serve. We offer you the flexibility to choose the career path, location and environment that makes sense to you, both personally and professionally.

attract the best people and those who are leaders in their fields.

To learn how you can join our outstanding team, please visit each facility online.

We are committed to Equal Opportunity Employment, regardless of race, religion, sex, national origin, veteran status, age, or disability, and encourage all to apply.

Learn more about our current openings at

www.mercy.net

.

You may apply for a job or join our Talent Network!

www.heartoflancaster.com • www.lancasterregional.com

Page 44

equal opportunity employment journal

March 2013

Communication Strategies To Fast Track Your Career

By J.T. Taylor, M.A.

LISTENING IS MORE IMPORTANT THAN ANY AMOUNT OF TECHNICAL SAVVY

What you know about listening to people has more to do with breaking into the highest levels of management than any amount of technical savvy. While working with over 4,000 managers to set workplace oriented, personal development goals, I have found that many of them struggle with one particular issue they don’t know how to listen effectively. Oh, these managers listen. That is not a problem.

But most don’t listen effectively. This article will coach you on how to use a tool you already have in your management toolbox. If you use this tool effectively, you can expect your stock to rise with senior management and your effectiveness to increase with your direct reports.

YOUR MOST IMPORTANT TOOL FOR LISTENING IS YOUR MOUTH

effectively at the same time. For instance, here is a way that same boss could have handled the same conversation and validated that employee; “That’s great! It sounds like you have put a lot of thought into this idea.

How long have you been working on this?” By responding with an (on the topic) follow up question, the manager validates the employee and the employee knows they have been heard. The one has really listened to what you’ve just told manager can then get right back on task; “You them? The best clue is the first thing that comes know, I want to explore your idea further, but out of their mouth. right now we’ve got a tight deadline and I need Let’s say you’ve been working on an idea for you to do XYZ. Bring this up with me again a long time, and you’ve just shared that idea when we have some more time, OK?” Asking a with your boss, and he replies, “That’s fine. follow up question assures the person you have However, right now, I need you to work on been listening. Try it in your next conversation XYZ.” You might wonder if your boss really and watch the results. It works! heard you.

WHY MOST MANAGERS First, the tool. You’ve heard it before - “God AREN’T GOOD LISTENERS

gave you one mouth and two ears for a reason.”

However, in spite of this clever observation, the best tool for letting others know you are listening is not your ears - it is your mouth - if you use it right. Your mouth? Yes - if you use it right. Think about it. How do you know if some-

One of the main reasons managers don’t listen effectively is they are so busy. Frantic schedules and tight deadlines are simply the reality for most managers. But listening effectively doesn’t need to take lots of extra “warm fuzzy” time. You can push for productivity and listen

REFLECTIVE LISTENING

Another tip for letting your mouth do the listening is reflective listening. This form of listening summarizes what a person has just shared and asks for a response. This works great in meetings, especially meetings where everyone seems to be saying the same thing over and over again (ever been to that meeting?)

My wife used reflective listening at a

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equal opportunity employment journal

volunteer child care meeting recently. She was asked to come in and give input on how to manage the program. As new ideas were shared on how to improve the program the outgoing director would tell the volunteers why their ideas wouldn’t work - she had tried them all. The meeting went nowhere fast. My wife began to listen to the director’s frustration and mirror her emotions back to her in the form of questions. She used questions like these: “It sounds like you’re disappointed that more parents didn’t volunteer. Is that how you feel?” “If I’m hearing you right, you don’t think a new check-in system would work because you tried something similar three years ago. Is that right?” It worked! The outgoing director calmed down and the meeting became productive.

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Spartanburg, South Carolina RECR91B

March 2013

WHEN PEOPLE REPEAT THEMSELVES IT IS OFTEN BECAUSE THEY HAVEN’T FELT HEARD

Many times when people say the same thing again and again, or communicate with aggression or frustration, it is because they haven’t felt heard.

Reflective listening ensures a person’s point is recognized, enabling the group to move forward. Reflective listening will keep your emp-ployees communicating and your meetings on target.

Managers who have mastered the art of communication are rare. You will be noticed and your career will move forward much quicker by letting your mouth do the listening

LISTENING TIPS

Do make eye contact. Don’t interrupt.

Do lean forward and show interest.

Don’t finish other’s sentences for them.

Do mirror the other person’s body language.

Don’t multi-task when listening You can find more team building articles at www.teambuildingusa.com.

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Famous Listening Quotes I like to listen. I have learned a great deal from listening carefully.

Most people never listen.

— Ernest Hemingway —

A job that matters at Spartanburg Regional You entered health care to make a difference.

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One of the most sincere forms of respect is actually listening to what another has to say.

— Bryant H. McGill — So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it.

Jiddu Krishnamurti —

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Listening to people keeps them entertained.

— Mason Cooley — EOE

Page 46

equal opportunity employment journal

March 2013

Careers in Geothermal Energy: Power from Below I

by Drew Liming

n the search for new energy resources, scientists have discovered ways to use the Earth itself as a valuable source of power.

Geothermal power plants use the Earth’s natural underground heat to provide clean, renewable energy.

The geothermal energy industry has expanded rapidly in recent years as interest in renewable energy has grown. In 2011, the U.S. Bureau of Labor Statistics (BLS) counted about 1,050 jobs in geothermal power generation. And the Geothermal Energy Association estimates that there were about 5,200 jobs directly related to geothermal power production and management in the United States in 2010.

Geothermal energy production is expected to continue to grow, and with it the demand for workers in associated occupations. In 2012, the geothermal industry was developing 130 geothermal projects in 15 states, according to the association.

This article describes geothermal energy and career opportunities in the industry, focusing on geothermal projects that generate electricity for power grids. The first two sections explain geothermal energy and how it works, and the third section discusses the different steps necessary to construct a geothermal plant. The fourth section highlights occupations that are critical to the geothermal industry. Each occupational overview includes information on job duties; occupational wage and employment data; and the credentials needed to work in these occupations, such as education, training, certification, and licensure.

Sources for more information are listed at the end of the article.

Underground Power: The Background

As far back as the 1800s in the United States, people extracted water from geothermal hot springs to heat homes or businesses. But it wasn’t until 1960 that the first large-scale geothermal electricity generation plant began operating in California.

Today, the United States has more geothermal generating capacity than any other country in the world. Despite this, geothermal energy accounted for only 3 percent of renewable energy-based electricity consumption in 2010.

Geothermal may be a small part of power generation in the United States, but it’s an attractive energy source. Geothermal power plants provide baseload power, which means that the power they generate does not vary.

This distinguishes geothermal from other renewable sources, such as solar and wind, which produce power only when sunlight or wind are sufficiently steady and strong. Despite its potential as a clean, steady energy source, geothermal power faces challenges in expanding development. Geothermal projects are expensive, and it takes years to build a working geothermal plant. In addition, geothermal plants are often located in remote areas. The most accessible geothermal sites are concentrated in the Western United States, so jobs that involve working with geothermal energy are usually located near

As far back as the 1800s in the United States, people extracted water from geothermal hot springs to heat homes or businesses. But it wasn’t until 1960 that the first large-scale geothermal electricity generation plant began operating in California.

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March 2013 these sites.

How Does Geothermal Power Work?

Geothermal energy uses groundwater that has been heated in cracks and reservoirs deep in the Earth’s core. This heat can be captured and used as residential or utility power.

Residential geothermal power uses water running through underground pipes to regulate a building’s internal temperature. In winter, the water in these pipes carries heat from the Earth into the building. In summer, the pipes carry excess heat out of the building.

Utility geothermal power uses energy from heated groundwater to generate electricity. The occupations discussed in this article are usually associated with utility-scale geothermal projects. There are three common types of geothermal power plants: dry steam, flash steam, and binary cycle. Dry steam plants are the simplest and most common.

They rely on steam released from underground sources to turn turbines and generate electricity.

Flash steam plants mine hot water through long pipes that extend into deep underground reservoirs. The water is piped up to holding tanks.

When the high-pressure hot water enters these low-pressure tanks, it becomes steam. This steam powers turbines to generate electricity.

In a binary cycle plant, hot water is piped from underground reservoirs, but a different fluid with a lower boiling point is used to capture the water’s heat through a heat exchanger. The vapor from this other fluid turns the plant’s turbines and generates electricity. All types of geothermal plants release the cooled water back into the ground, where it seeps back into the underground reservoir, is reheated by the earth, and can be reused. Through this cycle, geothermal power provides a renewable and inexhaustible source of energy.

Building a Geothermal Plant

Geothermal energy plants must be located near sufficient hot groundwater. Scientists analyze charts, satellite imagery, and seismic studies to find appropriate underground reservoirs. Workers then drill exploratory wells to verify a site’s usability. After an underwater reservoir is found, groundwater is pumped up to the surface, where scientists analyze it to determine its suitability.

Workers determine the best location from which to tap the underground reservoir and then drill the main well. For flash steam and

equal opportunity employment journal

Page 47

binary cycle plants, geothermal drilling projects require machinery and workers similar to those used in drilling projects in the oil and gas industry. Drilling is extremely expensive and poses a risk of huge financial loss if sites are unsuitable.

Many geothermal companies hire specialized drilling firms to do this work. Once drillers reach the underground reservoir, they install pipes in the well to carry the groundwater up to the surface.

While the main well is being completed, construction crews build the plant structure. They use heavy equipment to clear the land and lay the plant’s foundation. Electricians Because geothermal energy is a stable source of install a power plant’s electrical power, these plants operate more efficiently and use components, and pipefitters build the pipe infrastructure to carry the less labor than other types of plants. hot groundwater and steam through Hydrologists study the movement, the geothermal plant. Construction their time in the field, identifying and examining the topogradistribution, and other properties crews build roads and transmission phy and geologic makeup of a of water and analyze how these lines.

The geothermal plant becomes geothermal site. They also study properties influence the surroundoperational once it has been con- maps to ensure that a site will be ing environment. Hydrologists use structed and connected to the power able to supply adequate geothermal their expertise to solve problems grid. A plant operator and techni- energy. Geologists use their knowl- that relate to water quality and cians remain on site to monitor edge of different kinds of rock availability. On geothermal projthe plant and resolve problems. to make recommendations on the ects, hydrologists study the water below the earth’s surface.

They DAL031676B 2 2012 Because geothermal energyTMPisPRODUCTION a most cost-effective areas to drill.

Some specialized geologists might help decide where to drill wells stable source of power, these 4.9 x plants 6.65” (4c process) MHAYS help to monitor a plant’s location and analyze the groundwater that operate more efficiently and use Ad jb/jb for seismic activity and attempt to is pumped from the underground less labor than other types of plants. predict the threat of earthquakes. reservoirs to the surface.

Working with Geothermal Energy

Many different types of workers are needed for each phase of a geothermal plant’s development.

The occupations highlighted in this section are not specific to the geothermal industry. Often, workers’ experiences in other industries are applicable to geothermal projects.

Science Occupations

Scientific research is an important component of geothermal development. Scientists study maps of geothermal resources and might also visit potential geothermal sites.

They often work on teams with other scientists in various disciplines. Geothermal companies employ some scientists full-time and hire others as consultants.

Environmental scientists work with geothermal plant developers to help them comply with environmental regulations and policies and to ensure that sensitive parts of the ecosystem are protected. These workers use their knowledge of the natural sciences to minimize hazards to the health of the environment and the nearby population.

They also prepare the environmental impact studies that are needed for a geothermal project to secure its building permits.

Geologists spend a large part of

Advancing Reservoir Performance

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BAKHU

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equal opportunity employment journal

Biologist spend a lot of time outdoors at the site, recommending how to avoid interfering with local ecosystems.

Wildlife biologists evaluate a geothermal plant’s effect on local animal life.

Geothermal plants are not inherently destructive, but construction of the related infrastructure—such as plants, roads, and transmission towers—can disrupt the natural environment. Biologists ensure that the plant’s impact on local animal populations is minimal. They spend a lot of time outdoors at the site, cataloging the surrounding wildlife and recommending how to avoid interfering with local ecosystems.

Employment and wages. BLS does not currently have occupational wage or employment data specific to the geothermal industry. However, BLS does have these data for the electric power generation, transmission, and distribution industry group, which includes the operation of geothermal plants.

Preparation. Employers often prefer that geologists, environmental scientists, and wildlife biologists have a master’s degree.

Depending on the specialty, however, a bachelor’s degree is typically sufficient for an entry-level position in these disciplines.

Hydrologists typically enter the occupation with a master’s degree. A Ph.D. is recommended for scientists who oversee environmental impact and site suitability studies.

Excellent computer skills are a must for scientists because they use computers frequently for data analysis, digital mapping, remote sensing, and computer modeling. Some scientists, such as geologists, are usually certified or licensed by a state licensing board.

Engineering occupations

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Designing geothermal plants or new drilling equipment requires the skills of engineers.

Most engineers work in offices, laboratories, or industrial plants, but some work outdoors at construction sites, where they monitor or direct operations or solve problems at the site.

Civil engineers design geothermal plants and supervise the construction phase. Many

geothermal plants are on rocky, difficult terrain, which require special procedures to build. Civil engineers also have to consider potential hazards, such as earthquakes, and build plants to withstand them. These engineers are also responsible for designing access roads that lead to the plants.

Electrical engineers design, develop, test, and supervise manufacturing of geothermal plants’ electrical components, including machinery controls, lighting, wiring, generators, communications systems, and electricity transmission systems.

Electronics engineers are responsible for electrical components that control plant systems or signal processes. Electrical engineers work primarily with power generation and distribution; electronics engineers develop the complex electronic systems used to operate the geothermal plant.

Environmental engineers deal with the potential environmental impacts of geothermal plants. Although geothermal energy is an environmentally friendly source of electricity, environmental engineers must consider a site’s potential impact on local plants and wildlife. Mechanical engineers research, design, develop, and test tools and a variety of machines and mechanical devices. Many of these engineers supervise the manufacturing processes of drilling equipment or generatoror turbine components.

Employment and wages. BLS does not currently have occupational wage or employment data specific to the geothermal industry. However, BLS does have data for the electric power generation, transmission, and distribution industry group, which includes the operation of geothermal plants.

Preparation. Engineers typically have at least a bachelor’s degree in an engineering specialty. However, some jobs require more education, such as a master’s or doctoral degree. Additionally, an engineer typically must be licensed as a professional engineer and must complete continuing

Imagine and become EOE- NWTC does not discriminate on the basis of age, race, color, disability, sex, national origin, or other protected status.

NWTC is the proud recipient of the 2011 Wisconsin SHRM Workplace Diversity Advocate Award as well as the People, Possibilities, and Progress Diversity Award, for its outstanding commitment to being a diversity-supportive organization and for its contributions to making Northeast Wisconsin an attractive and inviting place to live and work.

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Making Diversity and Inclusion come to life within its organization!

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Search current opportunities and submit your resume at: www.arcadis-us.com/careers

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PPG provides a spectrum of opportunities to work in an endless variety of disciplines.

We are committed to providing a fulfilling work place for our employees, creating an environment for continuous learning and embracing the ideas and diversity of others. PPG Industries, Inc. offers an excellent compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. To learn more about PPG or to apply online, visit www.ppg.com. We are an Equal Opportunity Employer.

equal opportunity employment journal

Drilling Occupations

To reach hot water far below the earth’s surface, geothermal plants use wells that descend into underground reservoirs. Drilling these wells requires specialized machinery and workers. Drilling crews first drill exploratory wells to confirm the locations of underground reservoirs. After discovering the best locations,they drill the geothermal plant’s main well.

Drilling crews typically use a derrick—a large, metal framed crane hanging over a well—to guide drilling equipment. Because drilling equipment is so heavy, derricks are necessary to control and maneuver drilling bits, pipes, and other equipment. Fluids that help to break up the rock are pumped

into the well through a pipe connected to the drill bit.The pipe also carries debris and mud out of the well and to the surface, where it can be disposed of.

As the well gets deeper, new pipe sections are connected to those already in the ground, and the drill continues until it taps the underground reservoir. Depending on a project’s location and the type of rock that needs to be drilled through, drilling crews use different drill bits and drill fluid mixtures. In addition to the workers who drill the wells, drilling crews might include some support personnel, such as workers who transport the drilling rigs and fuel to project sites.

Derrick operators control and inspect drilling derricks. These workers can raise or lower the drill bits and pipes into or out of the well. Derrick operators also maintain their machinery and ensure that it operates correctly. Rotary drill operators control the drill itself.

They determine a drill’s pressure and speed as it penetrates rock. To keep drill sites safe, rotary driller operators use gauges that monitor drill pump pressure and other data, such as how much drill mud and debris are being pumped from the well. Rotary drill operators

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Page 49

Engineers supervise the manufacturing processes of generator or turbine components. also keep records of where they’ve drilled and how many layers of rock they’ve penetrated.

Roustabouts do much of the basic labor on drilling sites. They clean equipment and keep work areas free of the debris and drilling mud that the drill pipes carry up from the wells. Roustabouts also install new pipe sections that allow the drill to reach deeper underground.

Employment and wages. BLS does not currently have occupa-

tional wage or employment data specific to the geothermal industry.

However, BLS does have data for drilling crew workers across all industries.

Preparation. There are few formal educational requirements for drilling crew workers, but employer preferences vary. For example, although drilling crew workers are not required to have a high school diploma, some employers might prefer to hire workers who do.

At Sharp, we aim to be a “valued one-of-a-kind company” that offers new lifestyles and brings new levels of satisfaction to people everywhere. We are also committed to maintaining a progressive environment and a diverse workforce.

As a recognized global electronics manufacturer with a focus on consumer and information products, such as LCD TVs and business equipment, and electronic components, such as LCDs and solar cells, we are always looking for individuals to help drive our overall success.

For more information on the opportunities at Sharp, please contact: © 2012 Sharp Electronics Corporation. Sharp is a registered trademark of Sharp Corporation.

education to keep current with new technologies. Entry-level engineers may be hired as interns or junior team members to work under the close supervision of more senior engineers.

As they gain experience and knowledge, they are assigned more difficult tasks and given greater independence. Engineers are usually required to be certified as competent to carry out specific work, depending on the systems used by a particular geothermal power company.

TEAMWORK, DEDICATION AND A DESIRE TO MAKE A DIFFERENCE

March 2013

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We are an equal opportunity employer m/f/d/v

Page 50

equal opportunity employment journal Drilling crew workers can enroll in vocational programs to learn skills such as basic mechanics, welding, and heavy equipment operations.

Most drilling crew workers start as helpers to experienced workers and are trained on the job. But formal training is becoming more common with the use of new and more advanced machinery and methods.

Drilling crew workers usually must be at least 18 years old, be in good physical condition, and pass a drug test.

Construction Occupations

Construction workers build the geothermal power plant and necessary supporting infrastructure, such as roads and transmission lines.

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Construction workers build the geothermal power plant and necessary supporting infrastructure, such as roads and transmission lines. Depending on where a plant is located, construction crews might operate specialized equipment to build plants in rocky, difficult terrain.

Carpenters build, install, and repair fixtures made from wood or other materials, including plastic, fiberglass, and drywall, on geothermal construction sites. Following construction drawings, carpenters measure, mark, and arrange their materials.

They use hand and power tools—such as planes, saws, and drills—to cut and shape the materials, which are frequently joined together with nails, screws, or other fasteners. After completing an installation, carpenters check the accuracy of their work with instruments, such as levels or rulers, before making any necessary adjustments.

Construction equipment operators use machinery to clear earth, trees, and rocks at geothermal plant construction sites.

They also use machines to grade the land

March 2013

and build roads before construction starts.

Construction equipment operators use their machinery to hoist heavy construction materials for other workers to use.

Construction laborers do many tasks on geothermal plant construction sites. They use a variety of equipment, including jackhammers and small mechanical hoists. For some jobs, construction laborers use computers and other high-tech input devices to control robotic pipe cutters and cleaners.

They often assist carpenters, electricians, and other specialty trades workers.

Construction managers plan, direct, coordinate, and budget geothermal projects.

They may supervise an entire project or, depending on the size of a plant, part of one. As coordinators of the design and construction processes, construction managers select, hire, and oversee specialty trades workers, such as carpenters and electricians. Construction managers are involved in a plant’s development from its original conceptual designs through its final construction. They help to ensure that geothermal plants are built on time and within budget. Construction managers often meet with engineers, architects, and other workers building the plant.

Electricians both install and maintain work on the energy systems of geothermal plants. When constructing plants, electricians check the construction drawings to determine where to place equipment such as circuits and outlets. After finding the proper locations, they install and connect wires to systems such as circuit breakers, transformers, and outlets.

Electricians also install the electrical

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As one of the leading telecommunications companies in the area, Fidelity Communications Company recruits for a wide range of technical and related professional opportunities. Attracting and retaining top talent individuals, and rewarding them with compensation and recognition, are critical components of our corporate strategy. Our success depends on maintaining a highly-technical edge and enhancing the experience of our extremely talented employees in all fields.

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March 2013

equal opportunity employment journal

equipment and wiring that connects the geothermal plant to the electrical grid. They must be familiar with computer systems that regulate the flow of electricity and be experienced working with high-voltage systems.

Plumbers, pipefitters, and steamfitters install, maintain, and repair the pipe systems in geothermal plants that carry hot, high-pressure fluids from the well and into low-pressure tanks.

They also are responsible for a plant’s other pipes, A completed geothermal including those that carry plant needs staff to operate steam from the tanks to the and monitor it. Power plant turbines. Plumbers, pipefitters, and steamfitters must operators prevent or resolve any frequently lift heavy pipes, problems that would stop the stand for long periods of plant from operating correctly. time, and work in uncomfortable and cramped positions. In their work, they face a number of possible hazards, including falls from ladders, cuts from sharp objects, and burns from hot pipes or soldering equipment.

Employment and wages. BLS does not currently have occupational wage or employment data specific to the geothermal industry. However, BLS does have data for the electric power generation, transmission, and distribution industry, which includes the operation of geothermal plants.

Preparation. Construction managers typically have completed an associate’s degree or higher in construction management, business management, or engineering. They also usually have experience working on construction projects. Because experience is so important for construction managers, it may be substituted in some cases for educational requirements. But large, complex projects such as building a geothermal plant require specialized education. Workers who have a degree in construction management or engineering but do not have significant experience may be hired as assistants to project managers.

Most construction laborers are trained on the job. Laborers typically work under the direction of a foreman. As they gain more experience and improve their abilities, laborers may become foremen themselves.

Equipment operators typically enter the occupation with a high school diploma or equivalent. They may learn on the job, complete a formal training program, or have a combination of both. Certain equipment requires that operators be certified, which involves some training and testing to ensure competence and safety.

Electricians, carpenters, plumbers, pipefitters, and steamfitters typically enter the occupation with a high school diploma or equivalent. They are usually trained through apprenticeship programs, which typically last 3 or 4 years for electricians and carpenters and 4 or 5 years for plumbers, pipefitters, and steamfitters. Electricians, carpenters, plumbers, pipefitters, and steamfitters may also attend specialized training programs on the systems with which they work.

Plant Operators

A completed geothermal plant needs staff to operate and monitor it.

Power plant operators prevent or resolve any problems that would stop the plant from operating correctly. Working in control rooms, power plant operators monitor power generation and distribution at a geothermal plant. They oversee the geothermal plant’s pipes, generators, and instruments that regulate voltage and electricity flows. They also communicate with electrical distribution centers on the regional power grid to match production with system load.

Power plant operators go on inspection rounds to confirm that everything in the plant is operating correctly and keep records of switching operations as well as loads on generators, lines, and transformers. They use computers to report unusual incidents, malfunctioning equipment, or maintenance performed during their shifts.

Employment and wages. BLS does not currently have occupational wage or employment data specific to the geothermal industry. However, BLS does have data for the electric power generation, transmission, and distribution industry group, which includes the operation of geothermal plants. In May 2011, BLS data show, there were 29,730 wage and salary power plant operators in this industry group, and they earned a median annual wage of $66,340.

Preparation. Power plant operators typically need a high school diploma or equivalent and on-the-job training. Related work experience, such

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as a line worker or a laborer in a power plant, can be helpful in getting a job. They need strong mechanical, technical, and computer skills to operate a power plant. Certification by the North American Energy Reliability Corporation is necessary for positions that could affect the power grid.

Companies also require that individuals seeking highly technical jobs have a strong math and science background.

For more information

To learn more about many of the occupations in this article, as well as hundreds of others, refer to the Occupational Outlook Handbook (OOH). The OOH is available online at www.bls.gov/ooh.

For more information about green careers, visit the BLS Green Jobs webpage at www.bls.gov/green/greencareers.htm. This article was adapted from a recent BLS report on the geothermal energy industry. To read it, visit www.bls.gov/green/geothermal_energy/geothermal_energy.htm.

For information about careers working with geothermal power, visit your local One Stop Career Center. You can find a nearby career center online at www.servicelocator.org.

For more information about the geothermal energy industry, contact: Geothermal Energy Association 209 Pennsylvania Ave. SE Washington, DC 20003 (202) 454-5261 www.geo-energy.org For more information about geothermal and other types of renewable energy, visit the U.S. Department of Energy’s Energy Efficiency and Renewable Energy Program online at www.eere.energy.gov or the National Renewable Energy Laboratory online at www.nrel.gov Drew Liming is an economist. He worked in the Office of Occupational Statistics and Employment Projections, BLS, at the time he wrote this article.

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