Professional Development

Collaborative Roundtables on Recruitment and Retention Renée Mundell

Lori Atone

Manager – Customer Service & Support

Team Lead – RADIAN ESOP Ambassador Team​

L&D Director loriatone@tvfinc.com

rmundell@radianresearch.com

2023 Annual Conference – Kansas City, MO

Kerianne Geist

Manager – Marketing Andesa Kerianne.Geist@andesaservices .com

CE Requirements - Onsite 1. Scan the session QR Code on the door or directional signage nearby 2. Engage in the session content for all 60 minutes.

3. Input the secret word in the CE Session Survey. The secret word will be revealed in the speaker's presentation.

4. Complete the CE Survey.

2023 Annual Conference – Kansas City, MO

Innovative Communication Coalition The ICC was created in 2022 with the vision of sharing, collaborating, and improving ESOP educational resources.

The goal is to build engagement, strengthen ownership culture, and eventually create a repository of ideas that can be shared with all NCEO members.

2023 Annual Conference – Kansas City, MO

Collaborative Roundtables on Recruitment and Retention Outline 1. Recruiting 2. Onboarding 3. Retention a. Recognition b. Purpose and community continuous connection to other employees c. Pain points 4. Retention: a. What do your retention efforts entail? b. How are you measuring Retention? c. Events and celebrations: Remote and in-person 5. Resources a. NCEO b. Innovative Communications Coalition 2023 Annual Conference – Kansas City, MO

Secret Word Hyde Park

2023 Annual Conference – Kansas City, MO

Collaborative Roundtables on Recruitment and Retention Renée Mundell

Manager – Customer Service & Support

Team Lead – RADIAN ESOP Ambassador Team​

Lori Atone L&D Director loriatone@tvfinc.com

rmundell@radianresearch.com

2023 Annual Conference – Kansas City, MO

Kerianne Geist

Manager – Marketing Andesa Kerianne.Geist@andesaservices .com

Creating a Culture of Ownership

Briana Guerrero MSL, Propeller

Michael Curry MBA, Propeller

2023 Annual Conference – Kansas City, MO

CE Requirements 1. Scan the session QR Code on the door or directional signage nearby 2. Engage in the session content for all 60 minutes.

3. Input the secret word in the CE Session Survey. The secret word will be revealed in the speaker's presentation.

4. Complete the CE Survey.

2023 Annual Conference – Kansas City, MO

What is Culture?

Assessment

• What is culture - assessment

2023 Annual Conference – Kansas City, MO

Unintentional

Intentional but Ineffective

2023 Annual Conference – Kansas City, MO

Intentional and Effective

Instructions Go to

www.menti.com

Enter the code

8217 0440 2023 Annual Conference – Kansas City, MO

Culture happens at conscious and unconscious levels

Visible Invisible

•

People

•

Amenities

•

Dress Code

•

Benefits

•

Location

•

Office Environments

•

Safety

•

Flexibility

•

Mission

•

Trust

•

•

•

Results

Personal Space

Learning Opportunities

•

Core Values

•

Order

•

Expectations

•

Work Ethic

•

Narrative

•

•

Openness

•

Biases

Vision Statement

•

Differences

•

Authority

•

Discipline

•

Enjoyment

•

Purpose

•

Decision Making style

2023 Annual Conference – Kansas City, MO

What is Culture?

Definition 2023 Annual Conference – Kansas City, MO

What is a culture of ownership?

What does this look like? Employees:

An environment where people feel they have a stake in the organization and its future

•

Are engaged! They do their best work even when no one is watching

•

Take initiative and make decisions accordingly

•

Think and act like owners

•

Show leadership skills

Employees who feel like owners aren’t just found…they’re nurtured and grown!

2023 Annual Conference – Kansas City, MO

How do you Drive a Culture of Ownership?

2023 Annual Conference – Kansas City, MO

How do you drive a culture of ownership?

Ingredients:

The what, not the how Financial stake in the company (and education around how success is linked to individual performance and vice versa) Transparency around business decisions and sharing company data (and education around how to understand this) Communication and collaboration Opportunities for employee involvement Foundation of trust

2023 Annual Conference – Kansas City, MO

If you feel you already have all the critical ingredients, think about how to up-level your existing systems and further mature your culture of ownership.

What Gets in the Way? 2023 Annual Conference – Kansas City, MO

What gets in the way?

One way communication

Linear, limited, asynchronous, sender to receiver

Lack of clarity

Misalignment, misunderstanding, slow decision-making

Micromanaging

Rehashing decisions, daily activity logs/updates, collaboration to a fault

Lack of opportunities

Reactive/stagnant employees/teams, boredom, turnover

Secrecy

Lack of trust, hesitance to ask questions, fear, ‘rumor mill’ 2023 Annual Conference – Kansas City, MO

Transformation Framework 2023 Annual Conference – Kansas City, MO

Organizational Transformation Framework

Transformation Approach

2023 Annual Conference – Kansas City, MO

1

Organizational Transformation Framework

6 4

1

The what, not the how

2

Financial stake in the company linked to individual performance (ESOP)

3

Transparency around business decisions

4

Communication and Collaboration

5

Opportunities for employee involvement

6

Foundation of trust

4 6

Culture Of Ownership

3

3

6 5

2023 Annual Conference – Kansas City, MO

2

Secret Word Satchel Page

2023 Annual Conference – Kansas City, MO

Where to start on Monday Read

“The ROI of Organizational Culture” and “The Employee Journey, Data, and Organizational Impact”

Research

Understand the full picture of your culture via Glassdoor reviews or an internal survey

Share

Ask ”why shouldn’t I share this” instead of “why should I?”

2023 Annual Conference – Kansas City, MO

Creating a Culture of Ownership

Briana Guerrero MSL, Propeller

Michael Curry MBA, Propeller

2023 Annual Conference – Kansas City, MO

Integrate Leadership Development & Succession Ginny Vanderslice Founding Principal Praxis Consulting Group

2023 Annual Conference – Kansas City, MO

Carolyn N. Stanworth President and CEO BL Companies

Introductions

Ginny Vanderslice • Cofounder of Praxis Consulting • 30+ years working with ESOP companies • Focus on Ownership Culture, Leadership Development & Succession • Creator & Academic Director of Executive Leadership Program for ESOP CEOs at University of Pennsylvania; Sponsored by The ESOP Association • Co-author of Leadership Development and Succession Planning article in a recent NCEO publication (available at the NCEO table)

Carolyn Stanworth • President and CEO of BL Companies since 2010 • Primary driver responsible for planning and instituting the ESOP at BL Companies • Champions the multi-year Leadership Development initiative and succession planning efforts • Works with senior leaders, managers, and external consultants in the implementation and enhancement of the shared ownership culture at BL Companies

2023 Annual Conference – Kansas City, MO

Agenda Some background BL’s integration of LD and Succession Principles of integrating these initiatives Q&A 2023 Annual Conference – Kansas City, MO

Internal vs External Leaders External (+)

External (-)

Internal (+)

Internal (-)

• New Perspectives

• Un-tried, no history

• Known entity

• Lack CEO experience

• Experience not available inside

• Values/ style risk

• Career path; professional growth

• Internal competition/ potential politics

• Generate excitement

• Culture risk; unaware of politics

• Challenge re peers • Continuity: know company, business, culture & stakeholders

• Easier to make hard changes; not tied to history

• Fail more often

• Know any potential • Know about gaps; landmines need development

2023 Annual Conference – Kansas City, MO

What if No One is Prepared?

2023 Annual Conference – Kansas City, MO

Why Integrate These Initiatives?

Both are core to a strong Ownership Culture • Employee owners want professional development opportunities • Mitigates risk if someone leaves; increases leadership capacity overall

Culture sustainability; Business continuity Succession • Know the value of the culture • Have the skills to support the culture

2023 Annual Conference – Kansas City, MO

System

Leadership Development

Leadership Development & Succession Systems

Lower Risk Steadily increasing overall leadership capacity Preparing for company growth

Ongoing risk mitigation for all key positions

2023 Annual Conference – Kansas City, MO

Leadership Develop Program Competencies: Skills & Knowledge Executive Strategic Thinking Systems View Leading Change

Leader Power Dynamics Decision Making Coaching

Manager Engagement Delegation Accountability Team building

Supervisor Individual contributor

Listening Feedback Conflict 2023 Annual Conference – Kansas City, MO

Planning Aligning

Leadership Development Programs can be designed for & integrated across all levels • Interconnected content, linked to culture • Common language and foundational skills consistent with culture • With increasing responsibility: » Deeper self-understanding » Increase skill complexity & mastery » Broaden focus » More difficult challenge assignments 2023 Annual Conference – Kansas City, MO

Introduction to BL Companies

Professional Services Firm • Architecture • Engineering • Environmental • Land Surveying

380+ Employees in 16 Offices in 11 States • CT, NY, MD, PA, OH, MA, NC, NJ, RI, TX, FL 100% Employee Owned - ESOP in 2006 38 Years in Business 2023 Annual Conference – Kansas City, MO

Why Leadership Development & Succession?

• Stronger team and leadership bench • Wanted to change our culture » More professional; more systematic » Learning organization, more responsibility and accountability • Competitive Advantage » Attract and retain best talent » Increase candidate pool for crucial roles • Provide skills for all employee owners to be engaged in leadership • Intentional about succession for long term sustainability 2023 Annual Conference – Kansas City, MO

Just Get Started…

Founder/CEO “Appointed” New CEO

Implemented a 70% ESOP

Economic downturn with 3 reduction in forces

First 5-Year Strategic Plan

Change in CEO

100% ESOP

13 Employees buying out Founder

Focus on culture

2005 No leadership development or succession plan

2006

2008 2010

2007

Leadership skill gap

Developed Values and Leadership Competencies

Piloted Foundations Program with Senior Leadership

2011 2012 Piloted Essentials Program with Senior Leadership

Transitioned Foundations to BL Led 2023 Annual Conference – Kansas City, MO

BL Core Values

2023 Annual Conference – Kansas City, MO

2023 Annual Conference – Kansas City, MO

Accountability Competency

2023 Annual Conference – Kansas City, MO

BL Leadership Development Programs

2023 Annual Conference – Kansas City, MO

Leadership Skills Support Succession Leadership Development Essentials and Advanced Program provide skills that support the Succession process.

1. Strategic Thinking 2. Assessing Performance / Potential 3. Developing the Ideal Team 4. Leader as Coach 5. Culture 6. Feedback 7. Systems Thinking 2023 Annual Conference – Kansas City, MO

Succession System: Process Steps Succession Planning is a core job responsibility 1. Identify Future Organization / Key Roles 2. Define Competencies and Strategies 3. Identify Candidates 4. Assess Candidates and Readiness 5. Develop Candidates 6. Monitor Progress 7. Repeat (create routine) 2023 Annual Conference – Kansas City, MO

Future Organization / Key Roles

2023 Annual Conference – Kansas City, MO

Key Roles and Candidate Assessment Key Roles • Strategic Importance, Specific Role Responsibilities • Strategy for Succession (e.g., internal, external, etc.)

• Candidates Assess Candidates • Leadership Competencies • Current Functions • Future Functions 2023 Annual Conference – Kansas City, MO

Monitor and Report

2023 Annual Conference – Kansas City, MO

Just Stay With It… Economic downturn

Pandemic and Work from home Foundations and Essentials virtual

2013

2015

2020 2021

Work Options Reorganization at Senior Level

2022

Succession for Senior Leaders

2023

LD Executive Program 2 Classes of LD Advanced Program 6 Classes of Essentials Program 18 Classes of Foundations Program 2023 Annual Conference – Kansas City, MO

Leadership Development: Worth the Investment?

40% of Employee Owners are participating in committees or teams that drive critical business decisions and processes.

Substantial multi-year investment in all Employee Owners for training and ongoing learning.

2023 Annual Conference – Kansas City, MO

Keep in Mind • • • • •

Understand the value of your investment Start anywhere Build a consistent language Define additional skills/knowledge needed at each level Set clear expectations that all managers develop potential successors • Integrate skills into all talent management processes • CEO/President must actively champion 2023 Annual Conference – Kansas City, MO

2023 Annual Conference – Kansas City, MO

Secret word Roanoke Road

2023 Annual Conference – Kansas City, MO

Integrate Leadership Development & Succession Ginny Vanderslice Founding Principal Praxis Consulting Group Ginny@praxiscg.com

2023 Annual Conference – Kansas City, MO

Carolyn N. Stanworth President and CEO BL Companies Cstandworth@blcompanies.com

Putting Employee Well-Being First: Why

Engagement at Work Does Not Shield Us from Mental Health Challenges Dallan Guzinski Director of Culture & Engagement NCEO dguzinski@nceo.org

2023 Annual Conference – Kansas City, MO

CE Requirements - Onsite 1. Scan the session QR Code on the door or directional signage nearby 2. Engage in the session content for all 60 minutes.

3. Input the secret word in the CE Session Survey. The secret word will be revealed in the speaker's presentation.

4. Complete the CE Survey.

2023 Annual Conference – Kansas City, MO

Can engagement lead to burnout?

1. Employees with too much work engagement may be exposed to a higher risk of burnout 2. A performance climate, with its emphasis on social comparison, may enhance burnout 3. A mastery climate, which focuses on growth, cooperation and effort, may mitigate the likelihood that employees become cynical towards work Nerstad CGL, Wong SI, Richardsen AM. Can Engagement Go Awry and Lead to Burnout? The Moderating Role of the Perceived Motivational Climate. Int J Environ Res Public Health. 2019 Jun 4;16(11):1979.

2023 Annual Conference – Kansas City, MO

Symptoms of Burnout According to World Health Organization: • Feelings of energy depletion or exhaustion • Increased mental distance from one’s job or feelings negative towards one’s career • Reduced professional productivity

2023 Annual Conference – Kansas City, MO

Engagement vs Wellbeing “Engagement is the attention and absorption that we bring to the job, but it doesn’t mean we’re not struggling in life…

Well-being includes the quality of our lives outside work, not just in the office.”

-Adam Grant 2023 Annual Conference – Kansas City, MO

Worker Wellbeing and Burnout • 3 in 5 American workers feel stress or burnout due to work related matters (Gallup) • Burned-out employees are 63% more likely to take a sick day and 2.6 times as likely to be actively seeking a different job. (Gallup Survey) • 21% of workers say they were able to have open, productive conversations with HR about solutions to their burnout. (FlexJobs survey)

2023 Annual Conference – Kansas City, MO

Gallup: What is the cost of poor wellbeing?

75% of medical costs accrued mostly due to preventable conditions

$20 million of additional lost opportunity for every

10,000 workers due to struggling or suffering employees

15% to 20% of total payroll in voluntary turnover costs,

on average, due to burnout

$322 billion of turnover and lost productivity cost globally due to employee burnout

2023 Annual Conference – Kansas City, MO

Defining the Wellbeing “Zones” The Cantril Self-Anchoring Striving Scale (Cantril, 1965) •Thriving: Your wellbeing is strong, consistent, and progressing.

•Struggling: Your wellbeing is moderate or inconsistent.

•Suffering: Your wellbeing is at high risk.

2023 Annual Conference – Kansas City, MO

Measuring Wellbeing

2023 Annual Conference – Kansas City, MO

What does THRIVING look like?

• Career Wellbeing • You like what you do every day (and respect who you do it with)

• Social Wellbeing • You have meaningful friendships in your life

• Physical Wellbeing • You have energy to get things done.

• Community Wellbeing • You like where you live.

• Financial Wellbeing • Income, financial security, and financial literacy 2023 Annual Conference – Kansas City, MO

Putting Wellbeing First 1.

2.

3.

4.

5.

Destigmatize the conversation around wellbeing and

mental health Create a work environment rooted in psychological

safety Take preventative measures against burnout with

open and frequent team based communication Encourage (perhaps even structure) REST! Make the Economic Wellbeing of employee-owners a top priority 2023 Annual Conference – Kansas City, MO

Eliminate the Stigma • Leaders speaking transparently about their own mental health struggles • Model the behavior you want from others in leadership or management roles • Mastery Climate > Performance Climate

“I cannot overstate the importance of a leader and manager saying, I care more about your well-being than I do about your results” – Adam Grant 2023 Annual Conference – Kansas City, MO

Psychological Safety “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.“ -Amy Edmondson 2023 Annual Conference – Kansas City, MO

Google’s Aristotle Project

2022 Fall ESOP Forum

2023 Annual Conference – Kansas City, MO

Findings: Successful Teams Have…

1. Quality in conversational turn taking: •Does everyone at the table get a chance to speak up?

2. High Social Sensitivity •Can I pick up on how you’re feeling based on non-social cues?

2023 Annual Conference – Kansas City, MO

Preventative Measures • Be intentional about how your teams prepare for absenteeism • Normalize frequent check-ins on workloads and management of team responsiblities • Distribute roles and responsibilities in the event of turnover or life’s unexpected challenges • Eliminate silos of knowledge and experience 2023 Annual Conference – Kansas City, MO

REST REST REST! • Explore alternatives to your PTO policies • Consider using paid sabbatical leave as a reward for years of service • Structure rest for teams or employee-owners based on seasonal or project timelines • Flex Schedules are often more desirable than rewards or gym memberships 2023 Annual Conference – Kansas City, MO

Economic Wellbeing • Take initiative on financial literacy • Provide robust health and medical benefits • Prioritize livable and competitive wages in your industry and region • Do not rely on the ESOP alone for employee-owners’ financial security 2023 Annual Conference – Kansas City, MO

Secret Word for CE

Kemper Museum 2023 Annual Conference – Kansas City, MO

Putting Employee Well-Being First: Why

Engagement at Work Does Not Shield Us from Mental Health Challenges Dallan Guzinski Director of Culture & Engagement NCEO dguzinski@nceo.org

2023 Annual Conference – Kansas City, MO