Enterprise IT World October 2018

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FOR THE CIOs. BY THE CIOs. OCTOBER 2018

ENTERPRISES MOVING FORWARD THE WAY

The move towards cloud-based service delivery architectures, consistent innovation in rapidly evolving,.... p14

CIO SURVEY

CIO PERCEPTION STUDY: INDIA’S LEADING PUBLIC CLOUD PROVIDERS....p 20

GDPR

HOW FINANCIAL INSTITUTIONS CAN AVOID BECOMING NEXT

COSMOS BANK? ... p 29

EDITOR’S LETTER

READYING ENTERPRISE NETWORKS FOR NEXT STAGE OF DIGITAL EVOLUTION Networking Infrastructure is arguably the Nervous System of any Digital Enterprise; and its evolution is similar in terms the

human body. As human intelligence improved with the development of the brain, the sense too improved accordingly with the simultaneous evolution of the nervous system. Similarly, enterprise networks have evolved over the decades, growing faster and bigger, reaching and connecting multiple processes and branches of an organization. Today, as IT industry is on its course to further evolution fuelled by the Digital, technology deployment across businesses is on an unprecedented high, and with it are the transforming networks.

SDN is the next stage in evolution of enterprise networks, the answer to rapid expansion of business operations, and transformation backed by limitless innovation. New prolific tech is making its way into business domains with IoT, Mobility, AI, RPA BYOD, and Sensors not just changing the structure of operations, but taking important targets like optimization, efficiency, product innovation and customer experience to the next level. SDN is the answer to the increasing growth in OT across processes from the networking end. It is the key to bring-

NEXT MONTH SPECIAL

COVER STORY

Enterprise Mobility Landscape

ing efficiency, scalability and speed to leverage new age deployments to the fullest. Taking much of the workload away from human shoulders, SDN architecture is enabling enterprises to become truly digital with ease. Coupled with the evolution of speeds into the 4G and then the 5G domain; faster and massive networks, heavily branched and geo-diversely located, need the ability of SDN architecture for CIOs to efficiently manage the network infrastructure. It is not a matter of if, but when for CIOs heading massive networks for organizations with global operations.

Apart from understanding SDN, the issue also observes the viewpoint of Indian CIOs on India’s current public cloud offerings with a CIO Perspective Study on India’s leading Public Cloud Providers where leading CIOs rated their experience with different public cloud vendors on different parameters.

The issue also carries a number of interviews and industry viewpoint articles which discuss various current IT Leadership issues, throwing light on valuable advisory.

On another front, Enterprise IT World is busy planning the ChangeAgents 200 Mega CIO Summit for 2018 which is scheduled to take place on the 30th November in North India’s Mecca of IT, Gurugram. The event these year promises to be more massive than ever before with growing list of high profile CIO invitees who will take up the mantle in various degrees as speakers, keynote honorees and panelists. We invite our CIOs from the Enterprise IT World readership community to fill in the form for nomination and participation at the Summit.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

With the growing proliferation of Smart Devices, field workforce and dynamic enterprise, Mobility has become a frontal third platform technology deployment in organizations with wide use cases across verticals like BFSI, Education, Hospitality, Manufacturing and Retail. We take a look at how Indian CIOs are approaching Enterprise Mobility Management with the growing number of devices, people, processes and expanding networks in today’s organizations. The story will observe the current landscape, the approaches being used, challenges faces and future observations of Enterprise CIOs in this regard.

CHANGE AGENTS 2018 -THE CHANGE MAKERS OF INDIAN IT The next issues main feature will be the ChangeAgents 200 2018 which is a list of 200 leading CIOs, CTOs, and IT decision makers in India shortlisted and nominated by the Enterprise IT World Team as the ChangeAgents of 2018 and will be the participants in the CIO Summit on 30th November.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com OCTOBER 2018 ENTERPRISE IT WORLD

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CONTENTS

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra

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COVER STORY

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INDIA ENTERPRISES MOVING FORWARD THE SDN WAY

E-mail: info@accentinfomedia.com EDITORIAL OFFICE

The move towards cloud-based service delivery architectures, consistent innovation in rapidly evolving communication networks,

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CIO TOYS / 30

Acer showcases Self-driving Concept Car

CASE STUDY

“iQor transforms from BPO to digital services provider with Salesforce”

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SALESFORCE

Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/103, (GF) Kaushalya Park, Hauz Khas New Delhi-110016

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INTERVIEW

TECH INSIGHT

“Developing the right skills for future workforce”

“Promise of AI in Banking Industry”

DASSAULT

ENTERPRISE IT WORLD OCTOBER 2018

AT&T

CIO TALK

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SOURABH TIWARI

“Blockchain: Connect and Collaborate”

NEWS BRIEF // IT WORLD

ITWORLD

ROUND UP

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Over 50 percent IT Leaders expect IoT Projects to deliver value within three years According to a new Fujitsu survey, IoT has reached early mainstream, with business and IT leaders expecting tangible results in three years or less – signaling that the days of simply experimenting with IoT projects are now consigned to the past.

Fujitsu commissioned IDG Connect to better understand how IoT technology is maturing in the enterprise, and to gauge industry expectations. The results confirm that the IoT has already matured far beyond being an emerging technology and under-

line that enterprises are increasingly impatient when it comes to IoT delivering a boost to their bottom line.

73 percent confirmed that IoT deployments have advanced well beyond the testing and market education stages. Underlining this increased focus on payback, the Fujitsu survey conducted by IDG Connect found 31 percent expect a return from investments in IoT projects within one to two years, and 56 percent expect profitability within three years.

D ATA BRIEFING

3.2 Billion

Records compromised due to Data Breaches in First Half of 2018 Source: Gemalto Breach Level Index

OCTOBER 2018 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Dell EMC drives AI adoption for Digital Transformation

Dell EMC announces the availability of new Ready Solutions for AI, with specialized designs for Machine Learning with Hadoop and Deep Learning with NVIDIA. The Dell EMC Ready Solutions simplify AI environments, deliver faster, deeper insights than the competition1, and leverage Dell EMC’s proven expertise to help organizations realize the full potential of AI. ”There’s no doubt that AI is the future, and our customers are preparing for it now,” said Tom Burns, senior vice president, Networking & Solutions, Dell EMC. “Our goal is to lead the industry with the most powerful and fully-integrated AI solutions. What we’re announcing today allows customers at any scale to start seeing better business outcomes and positions them for AI’s increasingly important role in the future.”

Emerging technologies such as AI will transform lives and how people work and conduct business over the next decade.

CIO

According to Dell Technologies’ research with 3,800 business leaders around the globe, conducted in partnership with VansonBourne, nearly 80% of organizations will be investing in advanced AI technologies within the next five years.

AI is increasingly a strategic priority for most organizations. However, deploying and managing AI workloads is complex, costly, and requires extensive integration and testing of the hardware and software.

Organizations no longer have to individually source and piece together their own solutions. Instead, they can rely on a Dell EMC-designed and validated set of best-ofbreed technologies for software – including AI frameworks and libraries - with compute, networking and storage. Dell EMC’s portfolio of services from consulting to deployment, support and education helps customers drive the rapid adoption and optimization of their AI environments.

ABB—one of the world’s leading industrial technology companies, operating in 100 countries with more than 147,000 employees—is expanding with Salesforce company-wide and deploying Salesforce Einstein and IoT, along with its ABB Abilitytm digital offering, to power customer success in the Fourth Industrial Revolution.

The Fourth Industrial Revolution is a wave of innovation and technology that is radically transforming every business and industry. It’s no longer enough for manufacturers to differentiate on product—they must also predict customer needs and deliver smarter, more personalized customer experiences. With Salesforce, ABB is unifying its CRM globally, across every region, brand and department, to embrace the opportunities created by the Fourth Industrial Revolution and help its customers pursue important, new openings for service, innovation and growth.

Salesforce IoT will allow ABB to make data from its connected devices actionable and measurable.

EVENTS

25 - 26 OCT 30 OCT – 1 NOV

14 – 16 NOV

30 NOV – 1 DEC

WORLD DEVOPS SUMMIT

ICCC 2018

CHANGEAGENTS200 SUMMIT & AWARDS 2018

Bengaluru The two-day programme will cover the concepts of the DevOps, Microservices architecture, Containers and will discuss the Present and Future of this.

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ABB expands Global Partnership with Salesforce

ENTERPRISE IT WORLD OCTOBER 2018

New Delhi The conference will cover areas like design to maximize the technology potential, driving productivity, asset optimization, cost savings and new revenue opportunities for companies of all kinds.

IOT INDIA EXPO

New Delhi The International Conference on Cyberlaw, Cybercrime & Cyber Security 2018 aims to examine and analyze the emerging Cyberlaw, Cybercrime and Cybersecurity trends of today’s times.

Gurugram The ChangeAgents200 Summit will gather over 200 of the biggest IT Leaders from across India for a daylong knowledge session, industry recognition ceremony and countless networking opportunities.

NEWS BRIEF // IT WORLD

Fujitsu intros 360 degree Blockchain Use Case Deep-Dive Service

S/HE SAID IT

SRINIVASAN CR,

CHIEF DIGITAL OFFICER, TATA COMMUNICATIONS

“As open banking accelerates and industry data becomes more and more interconnected, organisations needs to rapidly scale up with robust security measures to protect their data and services.”

Fujitsu announces a powerful new service to help customers accelerate the enterprise development of blockchain solutions – ensuring they meet strategic objectives from business, technology and legal perspectives.

The new Fujitsu 360 Degree Blockchain Use Case Deep-Dive service tests critical viability, focusing on existing use cases and identifies the application components needed to build a production-ready blockchain application.

It also identifies and provides routes to minimize risk exposure from any flaws and pitfalls in the use case.

Blockchain has the potential to create new business models and to transform businesses, through providing a new, permission approach for processing transactions. However, many blockchain solutions struggle to cross the chasm between identified potential use cases and production-ready solutions.

The new Fujitsu 360 Degree Blockchain Use Case Deep-Dive service addresses this

QUICK BYTE ON

weak point in the development of blockchain for enterprise, providing independent analysis and advice from blockchain experts.

Customers gain access to unbiased, thirdparty expertise for examination of potential blockchain use cases, including the overall architecture, business and legal context, for identification of potential risks, and even for checking blockchain code. Co-creating with Fujitsu also provides opportunities to restart stalled blockchain projects, through the introduction of new code.

The new 360 Degree Blockchain use case deep-dive service is provided by the Fujitsu Blockchain Innovation Center in Brussels, Belgium, which opened in the spring of 2018. The center also provides a complementary rapid blockchain productization framework, enabling the development of a MVP in just five days. The Brussels center illustrates Fujitsu’s commitment to blockchain and other distributed ledger technologies.

“With amount of data almost doubling in size every two years, not only will storage and data security become inevitably crucial, utilization of this sea of data will become the biggest priorities for businesses.”

MIKE CHEN, M A R K E T I N G D I R E CTO R , SY N O LO G Y

SECURITY

Financial sector under constant attack from Automated Account Takeover Tools According to Akamai 2018 State of the Internet, worldwide malicious login attempts are on the rise. Findings show that approx. 3.2 billion malicious logins per month from January through April 2018, and over 8.3 billion malicious login attempts from bots in May and June 2018 – average increase of 30 percent.

OCTOBER 2018 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

ISRO selects Bengalurubased HHV for technology transfer program

Mphasis pioneers India’s first CoE for Cognitive Computing with IIIT Bangalore Mphasis inaugurated a first of its kind Center of Excellence (CoE) for Cognitive Computing in collaboration with International Institute of Information Technology Bangalore (IIIT-B). The CoE will leverage cognitive computing technology to solve problems related to education, enterprises, and accessibility.

Through this pioneering initiative, the center aims to co-create open source IP assets on applied research

EXECUTIVE

with relevance to societal and enterprise challenges. The company announced that it will invest more than INR 50M over the next three years towards the initiative. In an effort to use technology and its pervasiveness to address challenges faced by the social and enterprise sectors, Mphasis is collaborating with academia to leverage cognitive technology to co-create a new approach towards a joint solution delivery.

MOVEMENT F-Secure ropes in Rahul Kumar as Country Manager India & SAARC

TeamViewer appoints Krunal Patel of Head of Sales India

Genetec Names Guy Chenard as Chief Commercial Officer 8

Bengaluru based Hind High Vacuum (HHV), a vacuum science and technology Company with major clients like HAL, ISRO, BARC, Titan etc, announced that is has been selected by ISRO under its technology transfer program. HHV will produce the entire Thin Film Metallized Circuit for ISRO’s Satellite program.

In 2017, HHV was awarded a ‘Certification of Qualification’ by the Space Application Center, ISRO for Thin Film Metalized substrates. Circuits are designed on these multi-layered metallized substrates and used in ISRO’s Space and Satellite program.

This indigenously developed technology, as a part of HHV’s ‘Make in India’ initiative, was recognised by the Government of India and the company was conferred with the prestigious National Research & Development Award in May, 2018.

“As a part of ISRO’s technology transfer program and as a forward integration of this award winning technology, HHV will now produce the entire Thin Film Metallized Circuit (TFMC) for ISRO’s 40-micron accuracy line, in its new technology production line known as ‘Photo Lithography’ ” said Prasanth Sakhamuri, Managing Director, HHV. “HHV has established a new Photo Lithography Lab (PLL) at its Dabaspet plant to develop TFMCs on alumina substrates that first need to be metallized in a vacuum chamber.” “The entire process requires high levels of precision and sophisticated technology” added Prasanth Sakhamuri.

ENTERPRISE IT WORLD OCTOBER 2018

Citrix brings in Colin Brookes to head Sales and Service for APJ region Wind River forms Board of Directors to oversee strategic direction

Cloudera ropes in Vinod Ganesan as India Country Head TCL Corporation

Absolutdata names Dr. Sudeep Haldar SVP Growth Analytics and AI Solutions

Global Logic ropes in ITC Infotech CDO Puneet Gupta

Veteran CIO Vipul Anand joins Hindware as Sr. VP IT

NEWS BRIEF // IT WORLD

BOOK

SHELF

Foundations of Modern Networking: SDN, NFV, QoE, IoT, and Cloud

GLOBAL UPDATE

Healthcare robots to be widely used in next 5-10 years

BY

WILLIAM STALLINGS

PRICE

RS. 5161.33 (PAPERBACK) WHERE:

AMAZON.IN

Wheelchairs have come a long way in the last 50 years. Electric wheelchairs became popular for helping veterans of the Second World War, and represented a great stride forward in technology and accessibility at the time. But modern robotics stands to transform the wheelchair as we know it, greatly improving the lives of those who rely on one for day-to-day tasks.

For example, take this wheelchair controlled by eye-gaze and how it would impact someone suffering from Amyotrophic Lateral Sclerosis (ALS). Suddenly, not being able to use a joystick is no longer a limiting factor.

Plus, in that study, by employing ultrasound and IR sensors, “no collisions between the

wheelchair and the ambient environment were reported through the entire test,” and that research was published two years ago.

One of today’s most advanced wheelchairs is being pioneered by Ming Liu, IEEE Senior Member and Assistant Professor at Hong Kong University of Science and Technology.

Liu’s wheelchair is very much a robot, and can learn how to navigate complex environments: “When the robot moves around, it creates a 3-D representation of the environment, and then the robot will analyze this map so that it knows where the difficult parts are and how to transform itself so it can automatically move from point A to point B,” says Liu.

About The Book Dr. William Stallings offers clear and well-organized coverage of five key technologies that are transforming networks: SDN, NFV, QoE, IoT, and Cloud-based services.

Key Feature The book is a comprehensive, unified survey of modern networking technology and applications for today’s professionals, managers, and students.

National Stock Exchange to test E-voting using Blockchain

National Stock Exchange of India is conducting tests to use

blockchain for E-Voting for listed companies on Elemential Labs

platform. The pilot, which has been conducted would involve setting up a blockchain to connect the regulator with the company and the RTA during the voting process. The voting rights will be tokenized, thus making them easy to transfer and proxy. The test will be evaluated on the auditability of the actions on the chain as well as the ease of conducting the process using blockchain.

Sankarson Banerjee, CTO-

Projects, NSE said, “The immutable nature of blockchain will ensure that every action taken by a network participant is transparent to the regulator. The smart contract framework enables synchronization of the vote count process between the company and the regulator in real time. The pilot, aimed at providing a highly transparent and low risk solution for E- Voting, would enhance transparency in the voting process.

OCTOBER 2018 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Tech Mahindra, i1too launch next-gen Software Development Platform

Tech Mahindra and i1too announced their strategic partnership to launch a next generation software development platform aimed at accelerating innovation, automation and digitalization across a broad spectrum of industries globally with no-code application platform WEM. The disruptive platform empowers existing developers to build enterprise web and mobile applications

rapidly, as much as 90% faster than hand or low code methods. It further enables business end-users to build and scale their business software without the need for programming expertise due to an innovative and highly intuitive interface. The total cost of ownership of applications Tech Mahindra develops on the no-code platform can be reduced by up to 80%.

Tech Mahindra and i1too aim to lead the way in no-code application development for large enterprises, globally. As part of the TechMNxt charter, Tech Mahindra continues to leverage next generation technologies in collaboration with its partner ecosystem, aimed at fostering customer growth.

NVIDIA intros Open-Source GPU acceleration for Large-Scale Analytics and ML NVIDIA announced a GPU-acceleration platform for data science and machine learning, with broad adoption from industry leaders that enables even the largest companies to analyze massive amounts of data and make accurate business predictions at unprecedented speed. RAPIDS open-source software gives data scientists a giant performance boost as they address highly complex business challenges, such as predicting credit card fraud, forecasting retail inventory and understanding customer buying behavior.

Infosys, Google Cloud link up to develop Data Native Intelligent Enterprise Infosys announced a new partnership with Google Cloud to develop cloud transformation and migration services. Through this partnership that enhances Infosys’ existing capabilities, the company will offer solutions and services on Google Cloud Platform, creating a scalable, on-demand cloud model that will enable enterprises to easily transition and adopt a cloud-first strategy. As part of this partnership, Infosys has built artificial intelligence and machine learning-driven industry-specific solutions on GCP that are foundational to digitizing the data supply chain, such as Analytics Workbench, which augments data platforms to deliver end-to-end self-service capabilities.

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DIGEST TREND MICRO SECURES 25000 ENDPOINTS ACROSS 4000 SYNDICATE BANK BRANCHES Syndicate Bank, having a Pan-India presence, required an endpoint security solution to be deployed ‘in-motion’, ensuring no impact to regular operations. The solution also had to be deployed effectively, taking into account bandwidth prioritization to other systems during business hours, and by leveraging an efficient centralized deployment system.

XEROX STREAMLINES DOCUMENT MANAGEMENT FOR INDRAPRASTHA APOLLO HOSPITALS Indraprastha Apollo Hospitals has awarded Xerox a multi-year contract for Managed Printing Services. As part of the agreement, Xerox will deliver and manage Xerox ConnectKey-enabled workplace assistants.

Xerox will help fuel Indraprastha Apollo Hospitals’ digital transformation journey by optimizing document printing and costs.

Environmental impact will also be reduced, as employees are educated on how to make informed decisions to reduce print volume.

ATOS INAUGURATES FLAGSHIP SUPERCOMPUTER BULLSEQUANA X1000 IN GERMANY Atos’ supercomputer, the BullSequana X1000, was officially inaugurated on 18 September at the Jülich Supercomputing Centre (JSC). The centre’s new flagship computer and currently Germany’s fastest supercomputer, named JUWELS was inaugurated in an official ceremony at the Jülich Supercomputing Centre (JSC) by Federal Research Minister Anja Karliczek and Armin Laschet, Minister President of the State of North RhineWestphalia, with representatives from Julich and Atos.

MAVERIC SYSTEMS OPENS DIGITAL DELIVERY CENTER IN SINGAPORE The facility, strategically located in Changi Business Park, is oriented towards enhancing the delivery impact of the company’s digital, data and core banking competencies in the region.

Singapore houses global banking leaders who are front runners in new age technology adoption and fast implementers of true Agile principles of silo-less, co-located scrum teams working in a CI/CD mode. Maveric’s new delivery centre is aimed at enabling customers to succeed in the dynamic digital landscape by building localized talent and capabilities across Microservices and API, Agile development and CI/CD services.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person’s trigger” – Marcus Buckingham, British Author and Business Consultant

Alibaba Cloud launches Second Availability Zone in India

MERGERS & ACQUISITIONS Cognizant is set to acquire Advanced Technology Group, a privately-held provider of customer and revenue management consulting and implementation services focused on the Salesforce Platform.

Tata Communications acquires Teleena, a Netherlands-based IoT connectivity specialist and mobile virtual network enabler (MVNE).

Nutanix acquires Frame, enabling customers will be able to deliver desktops-as-a-service (DaaS) from multiple clouds.

Adobe has entered into a definitive agreement to acquire Marketo, the market-leading cloud platform for B2B marketing engagement, for $4.75 billion, subject to customary purchase price adjustments.

Alibaba Cloud aunched their second Availability Zone in Mumbai, India. The new zone will complement Availability Zone A which was opened in January this year and will offer product lines such as Elastic Computing, Storage, Database, Network, Application Services and Big Data Analytics to support the requirements of local governments and enterprises in the Alibaba Cloud India Region.

Dual availability zones will further enhance the level of security of Alibaba

Cloud’s data centers in India. The new availability zone is part of Alibaba Cloud’s strategy to expand its global footprint in order to serve a growing client base while also targeting new local customers.

Dr. Alex Li, GM, Alibaba Cloud India said, “India presents a unique growth opportunity with digital transformation set to add close to USD 154 B to India’s GDP. We have always empowered enterprises of all sizes to tap into opportunities in the digital age.“

MobiKwik forays into wealth management with Clearfunds acquisition, a leading online wealth management platform based out of Mumbai.

Atos completes acquisition of Syntel, a leading global provider of integrated information technology and knowledge process services headquartered in Michigan, US.

India-Israel Innovation Center unveiled at IoT India Congress 2018 The third edition of IoT India Congress witnessed the launch of India’s first India-Israel Innovation Centre (IIIC), an entrepreneurial tech hub where teams and individuals can grow their technologies and businesses surrounded by like-minded people, and work collaboratively in a supportive environment and related communities in both the countries. The IIIC was launched by Ramanan Ramanathan, Mission Director, Atal Innovation Mission, Government of India.

Present at the event, Moshe Porat, Founder & CEO Mesh Labs, Ariel Seidman, Deputy Counsul General of Israel and Varad Krishna, Founding Partner, IIIC participated in the launch of IIIC. Speaking on the launch, Dana Kush said, Consulate General of Israel to South India said, “We are proud to witness the launch of IIIC, which reinstates that the formula of “India + Israel= Innovation” works.

OCTOBER 2018 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Tata Tele Business Services intros Smart VPN Solutions for SMEs

Tata Tele business Services introduced Smart VPN Solutions for SMEs with improved security services and privacy capabilities that are resilient and make it easier for enterprises to connect with trust and security.

Smart Virtual Private Network (VPN) privatizes a public cloud network, extending it with the security of a private network. This helps businesses with a fully meshed network to have a seamless connectivity, ensuring proactive mitigation from any cyber threat.

TTBS demonstrated this solution at its flagship customer connect programme Do Big Forum which was attended by over hundred delegates from SME community.

TTBS bespoke Smart VPN is the most efficient, secure and scalable solution for SMEs that delivers a flexible, invincible service experience for voice, video, data and

other complex applications. Smart VPN is operator agonistic and offers low cost optimal internet VPN connectivity with managed service security services overlay viz secure extranet access and seamless integration with MPLS. Smart VPN entails end to end data security using sophisticated data encryption protocols to securely transport data traffic over public internet.

Vishal Bhat, Vice President – North (SME), TTBS said – “Fast, secure and dependable connectivity is the top of the digital enterprise agenda to manage a data rich future business. Our Smart VPN solutions will enable SMEs to maximise their growth potential, optimise connectivity costs, enhance their customers’ experience and securely extend reach with instant access to cloud platforms.”

GCR brings Tailor-Made Digital Solutions to Indian SMEs Global Channel Resources (GCR), a brand renowned for its SaaS connected IoT solutions and networking infrastructure now offers TailorMade Digital solutions for the MSME sector.

GCR firmly believes in the philosophy of Digital for all and have designed these easy to use and affordable digital solutions for small and medium enterprises.

The success of a business depends upon the ability to retain the customers by offering them a satisfying experience. This applies to both small and big organisations. One can manage the business efficiently by maintaining a regular connect with the customers and understanding their needs and preferences. A trained and motivated staff to serve internal and external customers and optimum use of the organization’s resources add up to the growth of a business and help it to become more profitable. GCR’s digital solutions help any organization to achieve all the above objectives. With more than 400 million users, Internet has disrupted the traditional way of doing business. Online and e-Commerce platforms have driven consumers from brick and mortar stores to online portals.

Skybox Security advances India footprint with new partnership Skybox Security has signed an agreement with RAH Infotech to be the company’s national distributor. The software company experienced 433 percent year-over-year growth in APAC for 2017 — including 350 percent growth in India. With security initiatives becoming increasingly difficult to manage, CISOs are seeking solutions like Skybox’s that are integrated and address multiple challenges. The Skybox® Security Suite integrates with more than 120 networking and security technologies that companies are already using to provide the comprehensive attack surface visibility and intelligence in 12 ENTERPRISE IT WORLD OCTOBER 2018

one solution, covering on-prem, multi-cloud and OT networks. The Suite also automates many core security processes in vulnerability and threat management, and firewall and security policy management, such as network path analysis, attack simulation and change management.

By adding the Suite to their offerings, local partners can continue to serve as trusted cybersecurity advisors to India businesses.

“We are excited for a partner with a great track record of execution for their vendor and reseller partners,” said Gerry Sillars, VP of APAC for Skybox Security.

INDUSTRY COMMENTS

CYBERSECURITY AWARENESS MONTH SRINIVASAN CR, CHIEF DIGITAL OFFICER, TATA COMMUNICATIONS “As open banking accelerates and industry data becomes more and more interconnected, organisations need to rapidly scale up with robust security measures to protect their data and services, especially pertaining to their customers. What works best is an integrated security framework that can scale and defend against attacks on networks, endpoints, applications, data, identity and infrastructure, supported by advance detection layers to halt an attack in its initial stages and mitigate losses.”

SURENDRA SINGH, COUNTRY DIRECTOR – INDIA & SAARC FORCEPOINT “In the age of digitization, more and more data resides outside the organization’s security perimeter, as employees seek to use it on-demand anywhere. It is imperative for IT teams to have a complete visibility and control on its critical data as it moves in and out of the organization’s possession. A human-centric security strategy, which starts with an understanding of the behavioral patterns of users and all their digital identities as they interact with data is the paradigm shift that’s needed to reduce risk and reduce security friction.”

SRINIVAS RAO, CO FOUNDER AND CEO, AUJAS “Cybersecurity Awareness month is the perfect reminder for organisations to re-evaluate the policies in place to protect their data and integrity. Companies usually tend to focus on securing hardware and software against cyber threats, but overlook the human element. Adequate training and frameworks need to be in place to monitor and protect against insider threats. Identity and access management are areas to focus on, without which data breaches are pandemics waiting to happen. As attacks grow in sophistication, our awareness must stay at par as well.”

FACEBOOK BREACH RICHARD FORD, CHIEF SCIENTIST, FORCEPOINT “Facebook’s immediate response to its breach is a sign of the growing maturity around breach responses that we’re starting to see as GDPR comes into effect.

This breach has, however, brought forth a fundamental truth of the new digital economy: when I share my personal data with a company I am putting my trust in its ability to protect that data adequately. Users need to continually evaluate the type of data they share and the potential impact a breach of that data could cause, to become an active participant in protecting their own online identities.“ DAVID MACIEJAK, DIRECTOR OF SECURITY RESEARCH, FORTINET “Facebook was forced to log out more than 90 million users from their accounts in response to a massive data breach the security team uncovered.

No passwords were leaked, but any third party apps that are using Facebook’s service to authenticate might have been at risk. Millions of people have already quit and deleted their Facebook accounts after their recent data leak issues. This latest incident will for sure encourage more fence sitters to follow suit.”

OCTOBER 2018 ENTERPRISE IT WORLD

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COVER STORY

INDIAN ENTERPRISES MOVING FORWARD

THE SDN WAY

The move towards cloud-based service delivery architectures, consistent innovation in rapidly evolving communication networks, expected 5G revolution and increasing use of automation in enterprise functions has made SDN an area of great potential for any large enterprise vying for greater control and optimization in its networking infrastructure.

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COVER STORY

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

H

aving created quite a buzz in recent times, SDN is today on the cusp of becoming mainstay for enterprise with large network of operations. With high speed data connectivity becoming

a basic demand across verticals mandating a major haul of existing networking technologies. This is further fueled by significant evolution in the way enterprises function today. With increasing awareness of the myriad business benefits offered by the Digital, today, well-equipped IT Teams

headed by dynamic CIOs are collaborating endlessly with technology providers to enhance their digital presence and capabilities. The move towards cloud-based service delivery architectures and increasing use of automation in enterprise functions has made Software-Defined Networks (SDN) OCTOBER 2018    ENTERPRISE IT WORLD

15

COVER STORY

DEEPAK KALAMBKAR, HEAD IT AND CISO, MARVEL DATA SERVICES

“Unlike a new application or service installed in a traditional network, with SDN engineers no longer get weeks to prepare for the

rollout of a new application. In fact, programmability takes the operator out of the equation.”

ARVIND KUMAR, DIRECTOR IT, ELIOR INDIA

“SDN has limitless opportunities in IT networking as it can be explored for for any kind of device, any model (design) or any architecture of network without

buying sophisticated networking hardware. It will help in reducing CAPEX to almost negligible.”

Business Transformation in today’s digital age demands capabilities which optimize the elements of interoperability, agility, security, and the ability to run networks without much human intervention. This is where SDN is changing the face of enterprise networks transforming operations in ICT industry by leaps and bounds, offering improved networks through virtualization.

The goal of SDN is to improve network control by enabling enterprises and service providers to respond quickly to changing business requirements. New communication models and networks are a huge opportunity for the Indian market where the density and complexity of deliverables is considerably heavier than counterparts owing to consumer diversity. SDN brings better scalability, security and proven cost efficiency to the game.

INDIAN ENTERPRISE LANDSCAPE an area of great potential for enterprise to adopt in the days to come.

The global SDN market too compliments this with a true blueprint of the growing numbers.

As per a recent industry report, the global SDN market for the enterprise and cloud service provider segments grew from $960 million in 2014 to over $8 billion in 2018, representing a strong CAGR of 89.4%. The report bases this on the increasing deployments across the SDN ecosystem which includes in-use physical network infrastructure, controller and networkvirtualization software, SDN network and security services and related applications, and SDN-related professional services.

16 ENTERPRISE IT WORLD OCTOBER 2018

Digital consumer behavior in India has been rapidly evolving. Economies are transitioning towards Smart Societies powered by Internet of Things, Sensor, Robotics and Big Data Analytics all of which will need networks to transform and scale rapidly. And with Cloud now having penetrated into every quantifiable and scaled business, service providers are remodeling their businesses. With a data-centric, enterprises are exploring new ways to reduce costs, improve efficiency and resource usage, while scaling up at a never before speed. Fast networks and Data mines are creating new revenue-generating services consequently enabling the ability to perform at par with global peers.

Latest innovation in the technological space has

necessitated readiness of the infrastructural base for providing future 5G mobile networks in India.

SDN and NFV are at the core of this move into the new era of networks and provide a whole new dimension on how customer uses data. Real time approach powered by SDN is going to help businesses deliver a new consumer experience.

On the vendor side, technology providers, predominantly the networking companies and service providers are sensing a world of opportunities in this domain. Big names have introduced new initiatives to gain a significant market share in the SDN segment. SDN players are also coming out with innovative ways to ease the adoption.

Increased virtualization, growing ecosystem of IoT and intense digitalization by both the government and enterprises sector promises new opportunities in the networking domain.

As Vivek Dharia, CIO, KNP Securities explains, “SDN is for organizations having thousands of locations that need to be connected and secured, requiring bigger control to manage there IT infrastructure. In India those companies who start small, start solid with SDN and some of them succeeded.”

Indian businesses which have started their journey towards SDN along with cloud adoption are in initial stages but will grow rapidly as it is the footprint for SD-WAN. SDN has limitless opportunities in IT Networking, as it can be explored for any kind of device, any model (design) or any architect of network without buying any sophisticated networking hardware.

GROWTH CONTRIBUTORS The major factors contributing to SDN growth in enterprises is the rapid growth in data con-

COVER STORY

ARINDAM SINGHA ROY, CIO, EIUL

”With the growth of IoT and the vast range of applications that are going to find their way into networks of the future,the demand

for flexibility and dynamic capabilities of SDN will be required.”

nectivity spreading across enterprise devices and Internet of Things (IoT) in processes. This is set to add more connected data sources and serious businesses have no choice but to take this increase of data traffic to its maximum leverage.

SDN thus becomes an extremely viable option for enterprises looking for integrated and highly scalable networking solutions.

The adoption of 4.5G and 5G in India has arguably been the fastest in comparison with many other developed and emerging markets. With increasing adoption of cloud computing and virtualization, SDN has become a certainty for heavily digitized organizations. Another recent study tipped SDN to be the next game-changer in India with majority of large enterprises planning to deploy SDN as part of their network architecture in the coming year. SDN adoption among telecom service providers in India will go up significantly in the coming 12-24 months, as the technology heavily coincides with the exponential

growth witnessed by the sector. With the telecom industry at an inflexion point, service providers that adopted SDN have reported significant first mover advantage in comparison to competition.

SDN, NFV, self-organizing networks SON, orchestration and cloud-based solutions are at the foundation of the next generation enterprise technology architecture. There is no doubt that SDN is going to impact the market both from operator’s perspective and consumers’ perspective.

In India, currently the major traction contributor for SDN is the Telecom Industry. Actual deployment of SDN has picked up across multiple vertical mainly BFSI, Retail, Energy, Manufacturing and Utilities, IT, Healthcare and Defense. The Cloud Infrastructure (Private / Public) growth is one well known factor contributing towards SDN growth.

The Government’s push towards digitization has been a major driver too. In the past 2 years IT digitalization has grown rapidly in term of digital initiatives and implementations, not only for known companies but for all sectors (private / public or government) specifically in financial and data banks. IT leadership believes that the current policy and regulations have to be fine tuned with technology evolution and market requirements as well as being more refined in terms of data privacy and digital security.

as-you-grow models to eliminate wasteful over provisioning.

Reduce OpEX: Reducing space, power and cooling requirements of equipment and simplifying the rollout.

Accelerated Time-to-Market: Reducing the time to deploy new networking services to support changing business requirements, seize new market opportunities and improve return on investment of new services.

Agility and Flexibility: SDN & NFV help businesses quickly scale up or down services to address changing demands; support innovation by enabling services to be delivered via software on any industry-standard server hardware SDN architecture can enable a CIO to manage their entire network as single unit, minimizing human errors in Network Management, confident adopting of cloud services while ensuring security enhancement and reducing dependency on service providers. SDN adoption has proven significantly beneficial in enterprise use cases such as centralized IT infra management, IS policy implementation, regulatory compliance. SDN is the go to architecture for Hybrid Networks which include public and private cloud with multi location (DCs) management.

BENEFITS OF SDN ARCHITECTURE

SDN and NFV undoubtedly help virtualize networks and maximize Opex/Capex. However, a significant barrier to adoption and scale is legacy networks and centralized management. Scalability as per the business needs can be a challenge due to decoupling of data and control panels. As Deepak D Kalambkar, Head IT and CISO, Marvel Data Services opines, “When a new application or service is installed in a traditional network, typically a planning group gets involved to assess whether or not the network is ready for it. With SDN, engineers no longer get weeks to prepare for the rollout of a new application. In fact, programmability takes the operator out of the equation.”

Another big challenge with large networks is managing the huge data traffic generated from the multiple devices which requires viable option for integrated and highly scalable networking solution. This required proper planning and a credible technology partner who can incubate with the business to chalk out a proper SDN architecture. Possibility of single point of failure at central controller level is a major apprehension among businesses. Other challenges are centered on sustaining profitable growth, redefining value, delivering customer experience, innovating, competing successfully.

From a purely domestic perspective, a lack of original skill set in the domain and trust issues are

The current digitally powered economic and industrial ecosystem has necessitated the need for CIOs to transform their network architectures pretty fast and evolve their legacy networks. CIOs today are constantly seeking out technology partnerships that can help them transform their architectures for greater agility, overall better end customer experience and operational control and last but not least ensure lowest possible costs.

Coupled with SDN, NFV can potentially take any network function normally residing in purpose-built hardware and abstract it from that hardware. This abstraction enables the function to be managed as a software module deployed on a standard computing platform that can also be moved to or replicated for other hardware. It will help in reducing CAPEX to almost negligible and also remove ISPs dependency for MPLS circuits.

This helps enterprises move away from multiple isolated networks, custom-built equipment, and complex operations and working with an open ecosystem and an orchestrated set of virtualized network functions. SDN & NFV deployments have some core benefits for any enterprise striving to manage a large network: Reduce CapEx: Reducing the need to purchase purpose-built hardware and supporting pay-

OVERCOMING CHALLENGES IN SDN ADOPTION

OCTOBER 2018 ENTERPRISE IT WORLD

17

COVER STORY

SRINIVASARAO MUPPANENI, GROUP CIO, ANDHRA PRADESH AND TELANGANA STATE COOPERATIVE BANKS

“For India to embrace next generation networks, Current policy and regulations have to be fine tuned in tune with

technology evolution and market requirements.”

VIVEK DHARIA, CIO, KNP SECURITIES

“Managing the huge data traffic generated from the multiple devices requires viable option for integrated and highly scalable networking solution which is the biggest challenge.”

DC from Private LAN. Talking about selecting the right vendor or implementation partner, CIOs should evaluate prospects based on their prior experience and expertise in the domain. Being a relatively new framework, SDN has not just generated a lot of buzz but significant investments from both customers and providers. With maturity a little far, choosing an experiences partner will help a CIO not just plan a more inclusive and efficient architecture but also mitigate innate challenges which is where a credible partner with a good record of implementations will come in handy.

THE WAY FORWARD the major obstacles. As Arvind Kumar, Director IT & Innovation, Elior India points out, “Skill set and trust major factors hampering SDN adoption.

It is the same case as was with cloud; back in year of 2000+.”

THE RIGHT APPROACH FOR CIOS 3 Key Philosophies which support network transformation are Hardware Resource Pooling, fully automated Operations bringing significant efficiencies to the Network and Distributed Software architecture, which helps in reduction of Services TTM from Month to Days.

When exploring SDN architecture, a CIO should first understand the where and what the need is for the business. The Planning team must focus on Network latency across ops and Data / Network security before, during and after implementation to avoid any last minute break downs from external/Public network and outside 18 ENTERPRISE IT WORLD OCTOBER 2018

From both the economic and operational standpoint, India is in an escalated stage of SDN adoption. Owing to one of the biggest and relentless markets, Indian consumers have a knack of putting new technologies to test. Globally and in majority of APAC markets, the increasing demand for data is changing the dynamics of networking, fuelling the need for service providers to adapt to improved technologies and CIOs to rethink their architectures to simplify and optimize networks while maintaining high standards of quality and agility. The SDN and NFV technologies offer a new dimension of better optimization of capabilities to proffer disruption and monetization through innovation in the world of smarter networks. As Chandan Kumar, Director Marketing & Integrated Solutions, Huawei Telecommunications rightly envisions, “The Future belongs to smarter networks that have the capability to self-drive and maintain the networks intelligently.”

The SDN market has reached a tipping point where it is starting to go main stream and in India vendors are witnessing real traction. Telecom operators in India are in the process of transforming their traditional IP MPLS service offering to software defined wide area network offering as they seek to cater to enterprise needs. They are also looking at deploying NFV cloud to offer public cloud service like AWS and other services that they can sell.

Businesses are transforming their internal IT with modern tools and automation with the help of SDN and network functions virtualization (NFV) technologies. Large enterprises, typically, have multiple data centers and big offices that are connected. They now looking for sophisticated technology to connect these disparate environments as service providers do. The need of the hour in businesses is automation driven by cognitive or artificial intelligence.

SDN and NFV acceptance is going to gather further steam in 2019 with virtualization fundamentally changing the way wide area networks are designed. Service providers will be increasingly adopting the principles of SDN/NFV to reduce network complexity, scale easily and to bring down the cost. SDN will also open up new markets, including rural sector, which they were unable to address because of high cost of network deployment and management up till now.

The future of enterprise networks in our country will be the combination of SDN and traditional networks. In a highly-connected world, it is of key priority for enterprises to constantly in touch with customers and its own employees spread all across the globe at any point in time.

CASE STUDY

SANDEEP VAID, Vice-President, Information Technology, iQor

“Partnering with Salesforce is a critical part of our digital transformation.

Management and executive teams will be able to refine their

decision-making as information, data and analyses become more precise and more quickly available.”

IQOR TRANSFORMS FROM BPO TO DIGITAL SERVICES PROVIDER WITH SALESFORCE iQor was able to optimize its digital transformation journey for a 45,000 strong workforce with Salesforce Platform which helped them consolidate data across processes, giving the digital services company better control over the entire support journey and help them offer better customer experiences with improved field staff productivity.

I

Qor is not a typical business process outsourcing (BPO) company. This 45,000-strong company provides managed services across a delivery platform spanning from contact centre to field service, and aims to build the world’s first integrated model for front office and repair services. The team at iQor believes that technology is enabling their success.

From disparate technologies to a single integrated platform iQor’s early automation journey was evolutionary in nature, and processes were digitized one at a time as the need arose. This resulted in a number of disparate solutions that could not be easily integrated.

Without a single view of all customer support operations, the iQor team lacked clarity on spare

parts availability. Field service technicians did not have visibility into the customer visits needed within a certain region. Unable to optimize visit schedules, they were often late for appointments. Additionally, the lack of a centralized repository for service tickets and information on their resolution meant that the company was losing valuable knowledge on the customer. All this resulted in a less-than-ideal experience for customers.

To solve this challenge, iQor envisioned developing one single platform to integrate all customer service and product support operations.

The platform would consolidate data across processes, give iQor better control over the entire support journey and help them offer better customer experiences. iQor evaluated a few solutions for their product

features, functionality and ROI. The team loved Salesforce for its simplicity and robustness of functionality. The Salesforce platform also offered them the ability to integrate multiple technologies and data streams across a vast support ecosystem.

Using Salesforce Field Service Lightning, iQor has transformed the management of spare parts and the delivery of field services operations into a scalable, digital service delivery and customer management system.

Cutting costs and delivering faster, smarter and more personalized service in the field Salesforce offers iQor a common platform that integrates technical and product support processes. Though the implementation is still in its early days, iQor is already seeing considerable business impact.

“Our aim is to eventually reduce the cost of operations by 20 percent,” explains Vaid. “And we are already seeing a significant decrease in the manpower required to run operations.” The full automation of all processes has helped iQor redeploy almost 25 percent of its support staff.

The team is also seeing a boost in the productivity of field personnel.

“Efficiencies have started kicking in with the streamlining of processes,” says Vaid. “Case allocation is business-rule driven, allowing us to optimize mobile workforce allocation and resolve field service calls faster. We have seen an improvement in our field staff ’s productivity, and significant enhancement in reporting functionality and dispatch management,” he continues. “The per day closure rate per field engineer has gone up 17 percent from 3.5 to 4.2 cases, and we expect to eventually achieve five cases per field engineer per day.”

OCTOBER 2018 ENTERPRISE IT WORLD

19

CIO SURVEY

CIO PERCEPTION STUDY: INDIA’S LEADING PUBLIC CLOUD PROVIDERS 14

Enterprise IT World surveyed over 200 CIOs and IT Leaders from medium and large organizations in India on their experience of the public cloud vendors. The objective was to analyze the experience of the enterprise IT leaders in their deployments, and how they would rate different players in the market on specific parameters.

Popularity Index

12 10 8 6 4 2

CIO MINDSHARE

INDIA’S PREFERRED PUBLIC CLOUD AWS Cloud4C (CtrlS) Microsoft Azure Google Cloud IBM Cloud Alibaba Cloud

20 ENTERPRISE IT WORLD OCTOBER2018

Alibaba Cloud

IBM Cloud

Google Cloud

Microsoft Azure

Cloud4C(CtrlS)

AWS

0

CIO SURVEY

Alibaba Cloud

6

5

4

IBM Cloud

7

8

SCALABILITY

AWS

Cloud4C (CtrlS)

Microsoft Azure

Google Cloud

CAPABILITY INDEX RATING

6 4 2

3

0 AWS Microsoft Azure Cloud4C (CtrlS) IBM Cloud Google Cloud Alibaba Cloud

2

1

0

SLA 7

Cloud4C (CtrlS)

AWS

Microsoft Azure

IBM Cloud

5.5

Alibaba Cloud

6

Google Cloud

6.5

5

OCTOBER 2018 ENTERPRISE IT WORLD

21

CIO SURVEY

TECHNICAL SUPPORT

SECURITY AND RELIABILITY

AWS Google Cloud IBM Cloud Cloud4C (CtrlS) Microsoft Azure Alibaba Cloud AWS Cloud4C (CtrlS) Microsoft Azure Google Cloud IBM Cloud Alibaba Cloud 0

2

4

6

8 5.6

5.8

6

6.2

6.4

6.6

6.8

7

7.2

OVERALL EXPERIENCE 7 6 5 4 AWS

3

Microsoft Azure Cloud4C (CtrlS)

2 1 0 22 ENTERPRISE IT WORLD OCTOBER2018

Google Cloud IBM Cloud Alibaba Cloud

DASSAULT // INTERVIEW

DEVELOPING THE RIGHT SKILLS FOR FUTURE WORKFORCE With the growing influence of information technologies across processes, and surge in intelligent machines and automation, businesses today need additional skills for employees to handle the new age workloads. Dassault Systemes is trying to bridge this gap with Learning Lab and associations with Educational consortiums globally as well as in India.

“In India, we are right now in discussion for re-enactment of what we have already done globally, the creation of centres together with industry and , government to accelerate transfer of knowledge to specific industries and regions.”

Can you shed some light on the idea behind the Labs?

There has been a continuous evolution in technology and methodology of engineering practices. New techniques clubbed with growing prominence of IT, Intelligent Machines, and collaboration in development processes demanded additional skills. Also, in our conversations with Academic Institutions, we found out they were unable to bring additional skills to an already packed curriculum.

The second aspect of this lab is about using digital techniques in the specific process of education. Education is an industry that is lagging the most in terms of digital purchases in their own core business. With this lab, we work with our colleagues in different countries to create programs that will be helpful either at the level of an institution or at the level of a country or state in India. hese programs are also linked to the local industry. In India, we are right now in discussion for re-enactment of what we have already done globally, the creation of centres together with industry and government to accelerate transfer of knowledge to specific industries and regions. The Aerospace & Defence learning at

XAVIER FOUGER,

SENIOR DIRECTOR PROGRAMS, GLOBAL ACADEMIA, DASSAULT SYSTEMES

the CoE set up at VTU in association with Government of Karnataka. These types of centres are very efficient instruments to re-deploy what we learn centrally and collect from innovation worldwide.

Is this skill shortage a regular headache for top level CXOs? Comparing with other countries, there is no set routine yet in India by which corporate and academia would interact in a regular and constant sustained manner. A good way forward is the notion of internships. Internships are one of the silver bullets to construct employability skills. The process to get there is a system transformation. It’s not just a decision by educational institutions but also the government.

What should be the contribution Indian businesses towards the economy?

The smaller the company, the more difficult it is to institutionalise. But then again, the best knowledge you can give to students is how to start new things in a small or medium business context because if you prepare only for the big companies it means you are losing a big

opportunity that is the SME economy.

When academic institutions today define programs, they do it from the angle of the big industries and not SMEs because it’s easier to go to the HR division of a Giant than to several smaller businesses and understand their need in terms of competence profile. SMEs always wait for innovation to happen in the big OEMs, and Manufacturers to themselves embrace new ways of doing business.

So what are some of the ways where enterprises can cultivate innovation and develop skill for that work force?

Enterprises should send middle management personnel for short internship of professionals into the education system where they should explain the real life business scenarios related to their subject. Businesses should try to understand why Universities have a hard time in teaching these skills. The problem today is that too often this is all done in a very superficial manner. There needs to be an understanding in companies on how can they institutionalise and authorise skill development at individual level too.

OCTOBER 2018 ENTERPRISE IT WORLD 23

INTERVIEW // TATA EXLSI

CHOOSING THE RIGHT SDN SOLUTION IS KEY Despite a few early hurdles related to technology and re-skilling issues, SDN is finally making headway as implementation partners like Tata Elxsi are witnessing increasing attention from CIOs and IT teams on building more efficient network infrastructure.

“Choosing the right SDN solution is the key towards the transformation for every enterprise aCIOs are usually more inclined towards specific SDN SDN solutions that are simple to implement and secure while it promises to bring significant cost savings.”

How far has India come in its journey to make SDN mainstream?

SDN is a new approach that gives administrators and network engineers the ability to respond quickly to the changing business requirements. The ability to manage and provision network services from a centralized location enables deployment of applications at a faster rate, upscale network infrastructure with minimal disruption and reduce the overall cost of deployment.

In theory, the deployment of SDN platform is expected to simplify the network, improve agility and enable automation. But since the technology standardisation and maturity level of its implementation was still evolving, the adoption rate in India was slow.

What challenges are faced by industry hampering expedited SDN adoption?

Proving robustness of new platforms that incorporate SDN and other future technologies like NFV and IoT is critical to the implementation and realization of benefits across government and large enterprise networks. Other challenges include reskilling of the industry workforce with knowledge of these new technologies.

Network transformation demands extensive capital investment for capacity expansion. Telcos 24 ENTERPRISE IT WORLD OCTOBER 2018

RAJAGOPALAN RAJAPPA,

DEPUTY CTO - SDN/NFV TECHNOLOGIES, TATA ELXSI

and service providers, who are expected to create innovative digital business services and support various government initiatives for Digital India, are currently facing challenges to invest effectively in such transformation initiatives due to fierce competition, pricing war, increased churn, reduced revenues and huge debt trap from spectrum acquisitions. Large enterprises too have not taken up a significant leap into SDN due to the lack of confidence in the maturity level of SDN solutions in-spite of the huge cost reduction and simplification it brings into the operations and management of network infrastructure.

System integrators like us play an important role in an organisation’s multi-phased transformation journey through multi-vendor system integration; certification and benchmarking of vendorsupplied solutions and managed services for end-to-end service fulfilment with assurance.

Is the government’s push towards digitization a major driver of the technology? What’s your say on the current policy and regulation norms?

Indian central and state governments have undertaken multiple initiatives towards technology transformation with a vision of Digital India.

State Data Centres and State Wide Area Networks (WAN), as well as other infrastructure projects

planned under the Digital India programme such as BharatNet / National Optical Fibre Network (NOFN) project, conversion of 1.5 lakh post offices into multi-service centres are some key initiatives.

SDN, being a network agnostic software solution has the capability to combine all the available access technologies - the Ethernet, MPLS, internet, 4G, 5G or future technologies to create one or several virtual (overlay) networks on the top of it.

What should be the approach of an enterprise CIO while adopting SDN? An enterprise CIO’s primary goal is to create converged networks that offers increased efficiencies, lower costs and improved experience for customers is achievable through SDN and virtual / cloud based services that are agile, robust and resilient. Choosing the right SDN solution is the key towards the transformation for every enterprise.

CIOs are usually more inclined towards specific SDN solutions that are simple to implement and secure while it promises to bring significant cost savings.

Software defined WAN (SD-WAN) is one such SDN solution that digitizes the WAN connectivity across enterprise branches. It is one of the most beneficial and highly mature SDN solutions, implemented in many large enterprises across the globe.

TECH INSIGHT

RENE DUFRENE, GM OF FINANCE INDUSTRY SOLUTIONS AT AT&T

“Building the right solution, capitalizing on the skill sets available and addressing the highest-priority problems for the banking organization is the key to success”

PROMISE OF AI IN BANKING INDUSTRY

From business innovations and media headlines to TV and movies, it seems that AI is virtually everywhere. While still in its early stages across the financial services industry, AI adoption is expected to accelerate over the next few years. How can banks build and implement AI within an organization?

T

he State of AI in Financial Services Today- Many large financial institutions, including commercial banks, insurance and wealth management companies have started using AI or partnered with AI startups. In many use cases AI is augmenting human decision making and automating routine tasks.

As an example, Erica, Bank of America’s AI powered virtual assistant, uses voice commands and texting to help customers with basic tasks like looking up account information or transferring money.

Financial companies are also testing AI in their middle and back offices. By using machine learning to analyze big data sets, AI is helping companies Monitor for online fraudulent activities in real-time; Make faster and more informed lending decisions on customer loans; shorten the time is takes to complete compliance and regulatory tasks.

Critical Considerations for Implementing AIWhile many companies are already realizing the benefits of AI, the powerful technology needs a careful implementation plan to be truly effective.

As banks and credit unions of all sizes dial up their AI initiatives, here are 4 steps to consider.

1. Build a fast, secure digital backbone- To function correctly and deliver value, AI needs access to large amounts of quality data that it can collect, analyze, and make decisions upon. The data needs a highly secure, low latency connection to quickly travel from point of capture to point of analysis and then back again.

In addition, it is beneficial for AI to analyze the data close to its destination. Therefore, a fast, secure and reliable network designed to support AI requirements is vital to manage all the data and ensure seamless transfer between applications.

Finally, a cloud infrastructure is recommended to handle the large computing power that is needed with AI. Legacy or outdated IT

environments should move to the cloud for more flexibility. Having a strong digital backbone and appropriate infrastructure in place will help financial institutions future-proof their AI technology investments.

2. Re-skill the workforce for AI- In the not so distant future, human employees and AI will work together to solve problems. While some current jobs will be taken over by AI, more jobs will be created for AI and employee collaboration. AI will complement everyday decision making, helping people move from routine tasks to project-based work. For this to be effective, workforces should be re-organized and re-skilled to work with AI. According to Accenture, banking executives say only 1 in 4 employees are ready to work with intelligent technologies. The good news is banking employees seem to find value in AI. Sixty-seven percent of them expect intelligent technologies to create opportunities for their work. To keep up with AI growth, employee re-skilling will need to be prioritized. Companies can start by planning how they will use AI, researching the skills needed to work with the technology and building an employee training plan.

3. Follow privacy and security requirementsRespecting the privacy of customer data while maintaining high security standards is critical. AI uses a large amount of customer data to ‘learn’ and perform tasks. This can make tracing its progress and how it uses customer data complex.

Plus, laws such as the General Data Protection Regulation (GDPR) and Payment Services Directive (PSD2) require companies to be more transparent with customer data.

To read the entire article, log onto www.enterpriseitworld.com.

OCTOBER 2018 ENTERPRISE IT WORLD 25

CIO TALK

SOURABH TIWARI,

CIO, Overseas Infrastructure Alliance

“To make Blockchain viable for the Enterprise, we will need a more peer to peer consensus, where a network of computers, based on

complex algorithms, will speak to each other instead of a central bank repository”

BLOCKCHAIN: CONNECT AND COLLABORATE

As blockchain emerges from the shadows of Bitcoin, experts are heralding it as the ‘mother technology’, which has catalyzed the massive global FinTech revolution, however, there still persists a need for the industry to understand the myriad of factors that are necessary to make this technology feasible.

T

he foundation of any financial institution or technology is based on the modicum of trust. While blockchain is being tried and tested by numerous banks globally, albeit in a variety of sandbox models and initial pilots, it is vital for the technology to have multiple players and early adopters on board, who are mutually trustworthy, to make this invention a success.

The industry seems to be excited about blockchain technology but needs to understand that it will need a lot more P2P consensus to make it feasible. The widespread acceptance of this disruptor has already been proved, with a vast majority of banks (both global and domestic) adopting pilot initiatives to understand the effectiveness that this technology brings to the table

while focusing on transparency and transaction speed. Every player is a block, and the authenticity of the documentation, which is irreversible and traceable, can virtually turn the financial sector into a self-governed public trust system that has absolute accountability and total transparency.

With blockchain comes the added advantage of a robust system with a different maker and checker, leading to multiple opportunities and intrinsic checks and balances for early stage fraud detection and mitigation.

Major Trigger/Enablers:• Organizing- Building one block at time: While going for technological and transactional clarity, organizations will have to accept uncertainty and be nimble footed with a long term vision aligned with short term objectives.

Given the complexity, encryption and distributed

nature of the blockchain, transactions undertaken could take a while to process. While developing the blockchain strategy, organizations would need to understand that the actual results may not be in tandem with their expectations.

• Educating Stakeholders: The banks and the service providers may have to rethink their business models, change the approach to stakeholder engagement and manage substantial mind-set conversion to collaborate externally.

In other words, the technology will only work if everyone is willing to adopt it.

• Common computing Infrastructure: As the banking sector is fairly excited about the technology providing speed to transactions and helping in checking the authenticity of clients and deals, it will need to take specific steps to create and endorse the common computing infrastructure which should necessarily define rights, obligations, controls and standards. Crossfunctional and cross-industry collaboration will be the key to build the nodes of the blockchain.

Conclusion: Redesigning processes and learning, while implementing blockchain, will be the two most important steps in making the technology successful. As governance issues are handled by consortiums, individual efforts should continue seamlessly to showcase the business use case of the technology. Design and innovationled management decisions should leverage blockchain in the same way banks implemented FinTech, data analytics, predictive learning and artificial intelligence. The blocks of change are here to stay, and the banks of the future need to embrace the technology and should be agile, to be sustainable.

OCTOBER 2018 ENTERPRISE IT WORLD 26

SYNOLOGY // INTERVIEW

NAS THE ANSWER TO SME DATA PRIVACY WOES With almost a decade of presence in the India Market, Synology has seen a tremendous response with no signs of a slowdown. Now, with the added focus on data privacy across the country, the company expects a big move toward cloud-based storage from the SME segment.

“A good and intuitive NAS device is the tool to help SMEs to centralize data, keep complete control, and manage, and store it effectively so IT administrators are able to understand and adjust the working flow accordingly.”

MIKE SHAY,

SALES ACCOUNT MANAGER, SYNOLOGY

What is your current presence in the country? Do you have any expansion plans in the pipeline?

After 10 years of effort, we’ve have a strong partner network in every major city serving our large base of SME customers. Today, we have base in not just the tier 1 market with Mumbai, Delhi, Bangalore, Hyderabad and Chennai, but we have also gained traction in terms of our presence in tier 2 Cities like Pune, Ahmedabad etc. With requirement for such products growing nationwide, we keep expanding and recruiting more partners in each city to make sure our customers are reached and catered to across geographies.

Which Synology products are gaining traction among Indian SMBs? Among Indian SMBs, we’ve observed a great demand of the model DS918+ which has quickly become one of the best-selling models in India. This model is Plus series, providing complete solution from data management, backup, syncing, disaster recovery and more.

And it has 4-bay capacity with expandability up to 9-bay.

The reason why SMBs choose it as their NAS solution is that unlike an enterprise, they can grow extremely fast and expand the organization to double, even triple the size in a few years. DS918+ is also a very suitable choice

for these SMBs as it has complete solution and expandability for storage space, it is still capable of handling the task as these SMBs scale from 5 people to 30, 40 people.

How will the GDPR laws as well as the incoming Indian data privacy regulation affect SMBs? What is your advice to SMBs in this regard?

The importance of data privacy is paramount.

Such regulations are helping by forcing businesses to take the importance of data privacy of their customers more seriously. While SMBs are trying to follow the regulation, they will find it more difficult to centralize and manage customer data with the old way. Not to mention controlling and tracking where the data goes.

A good and intuitive NAS device is the tool required to help SMBs tackle data privacy woes, centralize the data, keep complete control, and manage and store the data effectively so IT administrators are able to understand and adjust the working flow accordingly.

What are your future plans for India in terms of new products and solutions?

We are closely watching the trend in India and accordingly adjusting our product roadmap to meet the needs of Indian customers. As majority of our client base consists of SMBs and enter-

prises. We will continue to roll out DiskStation models like DS918+, DS1618+, or RackStation and FlashStation which cater to the enterprise users in the market.

In terms of applications, we are introducing our “Active Backup” family as a complete backup solution to India. There are 3 applications in this family and with these applications, customer can easily overcome the difficulty to backup the hybrid IT infrastructures within an organization, all the way from PC, Server, Virtual Machine and Public Cloud. The feedback from Indian customers will be a reliable reference for Synology to further design the upcoming products and solutions.

What is your vision for the India market in 2019 and beyond?

India is already a shining star in the global market. Every brand sees great potential here, so the question we should ask ourselves is not ‘how it would go’ but ‘how we can grab those opportunities and get ourselves a better position in the market’. The demand of storage products in India is huge and growing rapidly. With more and more first-time adopters and large unexplored geo-markets, we aim to be first movers with the right communication and technical support to ramp up the customer experience. We aims to be a major player in the India market moving forward.

OCTOBER 2018 ENTERPRISE IT WORLD 27

INDUSTRY ADVICE

RIPU BAJWA, Director and General Manager - Data Protection Solutions, India, Dell EMC

“Enterprises should be devising strategies to ensure that security is not the underlying factor stopping us from

achieving great milestones in the transformation journey.”

DON’T LET DATA SECURITY PAUSE YOUR TRANSFORMATION JOURNEY

As we change the way we use technology, we are opening our systems up to data security threats more and more. While this is a legitimate concern for a lot of us, it should not be a deterrent in our digital transformation journey.

G

iven employees of enterprises in Asia Pacific and Japan (APJ) are using many different devices on a daily basis, they can work from almost anywhere as long as there Is a mobile or Wi-Fi connection. This inevitably leads those devices being connected to multiple public networks, exposing them to both physical and digital vulnerabilities.

The fact is that all of these actions open more avenues for cyberattacks to be launched against your enterprise – something we definitely need to avoid. In order to protect ourselves against this, there has to be more sophisticated protection, especially focused on protecting critical business

data.

These threats have the ability to paralyze organizations and not all of them are equipped to deal with such massive blows to their systems.

There are three key areas that we should look into in order to cover up any loopholes that can be leveraged against our operations as we continue our journey to transformation: Minimizing Human Effort through Educations: Despite the rigorous adoption of data security measures by many enterprises, a gap that continues to be a challenge in this aspect is the human element. The survey found that 72% of employees are willing to share sensitive, confidential or regulated company information.

The groundwork to reducing human faux pas is through ongoing employee education. To address data security issues, we must focus on educating employees and enforcing policies and procedures around data security at all points, without hindering productivity.

Deploy Data Protection from the Point of Creation: To unlock the speed, agility and innovation of today’s mobile workforce, data protection at the point of creation is an essential component.

With the presence of sophisticated endpoint data security solutions in the latest technology devices, data is protected on various fronts– from allowing secure, convenient access to web and applications, to detecting and thwarting malware and threats in real-time. Being confined to your desk can now be a thing of the past, thanks to such defenses powering your devices against threat actors.

Multilevel and business unit involvemnet: Instead of the IT department bearing the sole responsibility for security strategies, Working closely with the C-suite and other business units will allow the IT Department to develop simple, clear policies that address common scenarios across the workplace.

This will also ensure that endpoint and data security solutions implemented are applicable to various operational activities. This action is vital in achieving optimal balance between protecting data whilst empowering employees to be more productive.

These steps are only the beginning. Given the evolving nature of cybersecurity threats, it is imperative for us to be on our toes at all times – working harmoniously as one unit in our battle against the cyber terrorist. A nimble and innovative approach is the way to go in addressing security challenges in the long run.

Read the complete article at www.enterpriseitworld.com OCTOBER 2018 ENTERPRISE IT WORLD 28

GDPR

EDY ALMER, VP Products, Cyberbit

“EDR is essential for financial institutions because banking attackers are the most sophisticated malicious actors, they study their targets closely in advance of the attack, determine the weak spots, and then would use evasion tactics to bypass conventional security solutions.”

HOW FINANCIAL INSTITUTIONS CAN AVOID BECOMING NEXT COSMOS BANK? EDR is designed to be the last line of defense, which detects the attacks that bypass all other lines of conventional security including firewalls, email security, antivirus and more. It leverages an agent that monitors all activity at endpoint, to overcome the existing security issues and can thus help financial institutions avoid breaches into their security like Cosmos.

R

esearchers are still analyzing the unprecedented cyber attack on Cosmos bank that took place between August 10-13, resulting in attackers stealing Rs 94 Crore, approx $13.5 USD. In the first attack on August 11, using stolen card details, approximately Rs. 78 Crore was withdrawn in transactions in 28 countries. This included around 12,000 Visa card transactions. On the same day, approximately, Rs 2.5 Crore was withdrawn through 2,800 debit card transactions in India at various locations.

On August 13, the hackers transferred Rs 13.94 Crore into an account in the Hang Seng Bank in Hong Kong by initiating a SWIFT transaction.

An analysis by Securonix estimates that infiltration was executed either by spear phishing, and/or remote administration/third-party interface. Following the initial infiltration, attackers were able to carry out fraudulent ATM transactions, and later, with lateral movement, were able to attack a SWIFT server and transfer funds to a foreign account.

Endpoint Detection and Response (EDR) is a solution for detecting attacks that aim to penetrate the organization through its endpoints;

e.g. workstations, or servers, and is designed to detect advanced and highly evasive attacks by using more advanced detection approaches that include AI, machine learning and behavioral analysis. After over 10 years of work with global financial institutions, helping them secure their infrastructure, it is surprising to find that EDR technology, a prerequisite for securing any banking network, is missing from the security stack of most of the financial organizations we have in India.

EDR can help financial institutions in avoiding the Cosmos Bank incident as it leverages an agent installed on the endpoint. This agent continuously records the activity on that endpoint, stores the data on a server, and analyzes the data using AI-based approaches.

Here are 3 typical examples for the unique benefits that EDR brings to financial institutions in their battle against sophisticated cyber actors: 1. Detecting signature-less attacks 2. Detecting File-Less Attacks 3. Detecting Low and Slow Attacks EDR, however, does not rely on a single high-profile event to detect, rather, it works by aggregating data into a big-data repository and

continuously analyzing it, connecting the dots to build a story – by correlating somewhat suspicious individual activities into an unequivocal coherent multi stage attack. This valuable repository can also serve organizations for proactive threat hunting – allowing their security teams to search for suspicious activity within historical records. This can also be used to detect attackers that still lie low in this organization, based on similar actions they took elsewhere.

SOAR – the Next Step for Financial Institution Cyber-Preparedness Summary: Financial organizations all over the world are realizing that attackers willing to spend increased time and resources on attacks that are tailored to bypass security systems.

Therefore, these organizations are setting up new security systems that focus on advanced, AI-based detection systems, threat hunting, and automated incident response, powered by technologies like EDR and SOAR. They use advanced platforms such as Cyber Ranges, to train teams and keep them skilled. BFSI organizations in India must now catch up, sooner rather than later, so we can avoid another Cosmos attack.

OCTOBER 2018 ENTERPRISE IT WORLD 29

THE STUFF // PRODUCTS & SERVICES

CIO TOYS ACER SHOWCASES SELF-DRIVING CONCEPT CAR Acer came out with a self-driving concept car in collaboration with Yulon Group, one of Taiwan’s top automakers and its subsidiaries automotive electronics provider HAITEC and car brand Luxgen.

With autonomous driving touted as the future trend of the automotive industry, manufacturers around the world are stepping up from level 2 autonomous driving to level 3 and 4. The vehicle is Taiwan’s first self-driving concept car with ADAS, IoV and autonomous driving technology.

It has integrated Acer’s expertise in AI and the cloud with HAITEC’s self-developed open vehicle platform in a cross-industry collaboration project.

The level 4-ready self-driving concept car is based on the Luxgen S3 electric vehicle platform, with Acer’s autonomous driving system encompassing sensing, decision-making and control.

Acer’s self-driving system leverages AI and sensor

fusion algorithms fed with data from real-time kinematic (RTK) positioning, cameras, Lidars, MMW radars, IMU (inertial measurement unit) and ultrasonic sensors.

Acer’s self-driving system makes dynamic vehicle control decisions through AI models based on key data including image recognition,

3D Lidar obstacle detection, high-precision maps and real-time positioning to help the car steer, brake, cruise, maneuver, or park. It also has a cloud management system for car sharing services so that a control center can dispatch vehicles when users make transportation requests through their mobile device.

BLOCKCHAIN-POWERED: PUNDI XPHONE Powered by Function X, an ecosystem built entirely on and for blockchain, the new mobile phone called ‘XPhone’ runs on a new transmission protocol for the blockchain age.

The innovation significantly expands the use of blockchain technology beyond financial transfers. Unlike other ‘blockchain powered’ phones still in development, XPhone can operate independently of centralized carriers.

Users can route phone calls and messages via blockchain nodes without the need for phone numbers.

Function X also enables users to securely send and receive data of all kinds, via a new transmission protocol, FXTP, while a decentralized file storage system is known as IPFX. Users will be able to share data in much the same way as they do online securely via the blockchain, while developers can quickly and easily publish decentralized applications via FXTP. XPhone features include a mobile Operat-

30 ENTERPRISE IT WORLD OCTOBER 2018

ing System built on the blockchain; sending and sharing data, such as SMS, securely via Function X blockchain; easy publication and release of decentralized applications; making phone

calls and sending messages independently of a central carrier. Users have the exclusive control over the data they share with decentralized data storage.

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30th NOV 2018 GURGAON

MEGA TECH SUMMIT AND AWARDS 2018

THEME : MISSION TRANSFORMATION 4.0

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