February 2016

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FEBRUARY 2016

INDIA’S NEXT BIG FRONTIER

SMART

CITIES

The smart city project has finally identified the first 20 cities that’ll be made into smart cities. While the initiative has a great potential for the country, ...p16

AN OPINION ON

CONCEPTUALISING, CREATING INTERCONNECTED DEVICES ...p22

EXCLUSIVE INTERVIEW

EDWIN C. KOEHLER

SECURITY IS ALL ABOUT GOVERNANCE. THINK ABOUT YOUR HOME. WHEN YOU LOCK IT UP, DO YOU BOARD UP THE WINDOWS AND ROLL STEEL GRATES ACROSS EVERYTHING? ....p28

ISSUE SPECIAL AN OPINION ON

AVAYA

BECOMING CUSTOMER CENTRIC ...p24

EDITOR’S LETTER

FINALLY, THE SMART CITIES CAME TO LIGHT Finally, the first set of 20 cities under smart city initiative of government of India have come to day light. Union Urban

Development Minister Venkaiah Naidu announced the names with Bhubaneswar becoming the first city followed by Pune and Jaipur. Also cities like Surat, Kochi, Ahmedabad, Jabalpur (Madhya Pradesh), Visakhapatnam, Solapur (Maharashtra), Davanagere (Karnataka), Indore, New Delhi Municipal Council (Delhi), Coimbatore, Kakinada (Andhra Pradesh), Belagavi (Karnataka), Udaipur, Guwahati, Chennai, Ludhiana and Bhopal are also on the list.

The government will invest Rs in the 20 cities and towns over five years. All these will consume government fund of Rs. 50,802 crore over five years to have improved infrastructure including assured water and power supply, sanitation and solid waste management, efficient urban mobility and public

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transport, robust IT connectivity, e-governance and citizen participation along with safety of its citizens.

As per the plan, the top 20 cities have proposed to “redevelop” and “retrofit” certain specific areas to be smart. Bhuwaneshwar, for instance, will retrofit and redevelop 985 acres around its main railway station in the heart of the city. Jaipur, on the other hand, has proposed to improve the visual appeal and tourism experience of its walled city area of 600 acres.

As per NASSCOM, Smart Cities’ IT opportunity could be any anywhere between US$ 30-40 billion in next five to ten years. So the business opportunity is huge! US is keen to participate in all the proposed 100 smart city projects and offered technological support for developing a sustainable economy.

US Deputy Secretary of Commerce Bruce Andrews, who was on a five-day visit to India, said that the US can be a “valuable partner” for India in providing sustainable solutions for Smart City initiative.

Similarly, France will help India develop three cities including Chandigarh, Nagpur and Puducherry as smart cities.

Agence Française de Developpement (French Development Agency) have already signed memoranda of understanding with the government of Union territory of Chandigarh, and government of Union territory of Puducherry and the Maharashtra government in the presence of French President Francois Hollande and Prime Minister Narendra Modi.

China’s Shenzhen city has also announced an investment of $200 million in ZTESoft’s smart city project for Gujarat. Other countries which are coming forward to invest in smart cities including Japan, Germany, UK along with World Bank.

However, the initiative has to head on with multiple challenges from coordination front, finance distributing front and capacity building front. So the time will only tell the progress of the project.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

FEATURE

Digitization

Budget 2017

Digitization is offering challenges and opportunity for the Indian INCs. But, for sure the citizens are going to be benefited from it.

India’s agenda for development is a mamoth task, know how Budget 2017 has to offer for the ICT sector to be an able partner for the agenda.

PLUS

CXO Challenges

With Digitisation in place, there would be many challenges of the CXOs. We will try to unerth those challenge.

Send in your inputs to sanjay@accentinfomedia.com

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ENTERPRISE IT WORLD FEBRUARY 2016

CONTENTS

Publisher: Sanjib Mohapatra

VOLUME 01 | ISSUE 02 | FEBRUARY 2016 | W W W. E N T E R P R I S E I T W O R L D . C O M

Editor: Sanjay Mohapatra Designer: Ajay Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Satya Sagar Sinha Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Hemlata Lalwani SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458

COVER STORY

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E-mail: Hem@accentinfomedia.com EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park,

INDIA’S NEXT BIG FRONTIER: SMART CITIES

New Delhi-110016, Phone: 91-11-41657670 / 46151993 editor@accentinfomedia.com

The smart city project has finally identified the first 20 cities that’ll be made into smart cities. While the initiative has a great potential for the country,

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GUEST TALK

ANALYTICS

SECURITY

CIO CORNER

SMART CHALLENGE

Analytics

“Business Analytics Challenges in 2016”

Finesse

“We bring with us huge competencies in application”

Avaya

“Don’t compromise on Security”

Gartner

“Gartner Identifies Four Types of Chief Data Officer Organization”

Barracuda

“Gearing Up for the ‘Smart City’ Challenge”

FEBRUARY 2016 ENTERPRISE IT WORLD

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ITWORLD

ROUND UP

Biggest Oracle Investment Plan in India

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

One of the biggest investment plans for any company in India, Oracle unveiled a massive, state-of-the-art campus to come up in Bengaluru, 9 incubation centers throughout India, and an initiative to train more than half a million students each year to develop computer science skills. If that is not enough, Oracle CEO Safra Catz met with Prime Minister of India Shri Narendra Modi apprised him about the whole initiative.

Spread over 2.8-million-square-feet, the cutting-edge campus will be Oracle’s largest outside of its headquarters in Redwood Shores, California.

Expected to be the epicentre of its operations throughout India, more than 11,000 employees from diverse fields, including engineering, sales and marketing, global support, finance and consulting, will converge at the high-tech site.

Tailored for Oracle’s growing millennial workforce, the buildings will include collaboration cen6

ENTERPRISE IT WORLD FEBRUARY 2016

ters, vibrant workstations, and large spaces to foster creativity and teamwork. In addition, employees can take advantage of entertainment lounges, gyms, a basketball court, open green spaces, and an array of cafes and eateries. The design will focus on reducing Oracle’s carbon footprint and reinforce the company’s commitment to the environment.

“Oracle has been in India for over 25 years and during that time we’ve grown our investments tremendously,” said Catz. “In fact, India now represents our second largest employee base outside of the United States, with nearly 40,000 current employees and an additional 2,000 current job openings. We are investing over $400 million USD in Bengaluru, opening 9 incubation centers, and training half a million students each year during this expansion phase to support India’s tremendous growth. We ‘Make in India’ for the rest of the world.”

D ATA BRIEFING

2.8

-millionsquare-feet, the centre is expected to be the epicentre of its operations.

ITWORLD // NEWS BRIEF

Meridian Group International Forays into India

Microland Offshore Delivery Centre

Microland Inaugurates the first offshore delivery centre for ASG Group in Bangalore Microland inaugurated its offshore delivery centre for its customer ASG Group, Australia, at Bagmane Tech Park, Bangalore.

The facility will operate as a dedicated delivery centre having comprehensive infrastructure management capabilities to service ASG’s multiple customers across the globe. It will also help ASG Group expand its service portfolio and bring agility in responding to diverse customer needs through global delivery capabilities. This delivery centre will start with datacentre and network service lines and thereafter, will expand to deliver end to end IT infrastructure services as well as next gen technologies.

Unveiling the new centre, Manoj Punja, Executive Vice President, Global Sales, Microland said, “This delivery centre is a testimony of our progressing relationship

with the ASG Group. We are delighted to strengthen this partnership further with them with today’s inauguration. Microland aims to deliver high quality Remote Infrastructure Management Services to ASG’s customers across the globe.”

With this new centre, Microland expands its service footprint into APAC market through its proven model of partnering with service aggregators. The centre will further leverage Microland’s unique capabilities in the areas of autonomics, analytics and continuous improvements to provide transformative services to ASG’s end customers. It will help improve the IT infrastructure service availability and performance to the business thereby improving end customer satisfaction significantly.

GLOBEL

EVENTS

29 FEB 04 MAR

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22-25 FEB

25-26 FEB

Cisco Partner Summit This premier partner event gathers top partners from around the world.

International Conference on Web Search and Data Mining (WSDM) WSDM is one of the premier conferences on web inspired research.

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Meridian Group International, specializing in business technology solutions and equipment leasing, started its India chapter by launching the entity as Meridian IT (India) Private Ltd in Mumbai. Addressing the press & media, Ian Pye, Chairman, Meridian Group International, said. “Many of our current global customers have operations in India and now we are able to support them locally.”

“Meridian IT India is well positioned to provide business solutions and global support to our worldwide client base,” highlighted Nick King, Chief Operating Officer, Meridian IT. “Deeper domestic coverage in the vibrant Indian economy will enhance Meridian’s capabilities to service our diverse customer base.”

Along with this, the company also appointed Krishnan Subramanian as Country Head for India. With a sound Nick King, Chief understanding of emerging Operating Officer, technologies, managed services Meridian IT & Krishnan Subramanian and support, Krishnan will direct the sales and service activities for Meridian IT India. His excellent skills will ensure clients achieve new levels of operational excellence and efficiency through the use of innovative technology solutions. Further, clients will benefit from maintenance, maximized uptime and additional managed services through the Global Support Center.

ENTERPRISE IT WORLD FEBRUARY 2016

Augmented Human International Conference The topics of interest include, but are not limited to: Augmented Sports and Serious Games, etc.

NEWS BRIEF // IT WORLD

S/HE SAID IT

Greg Muscarella, Senior Vice President and General Manager of Veritas Information Intelligence

Veritas Advances Retention and Risk Mitigation with New Innovations Veritas Technologies launches the new innovations to Enterprise Vault 12 and Data Insight 5.1 including advanced classification, support for Box, and automated remediation workflows. As per the release, together they provide businesses with critical visibility into their unstructured data and empower informed decisions about what critical information to retain and what to delete for compliance, business value and discovery. This is more important than ever as the Veritas Data Genomics Index, also released today, reveals that 41% of data has not been modified in a typical corporation and is three or more years old.

“In today’s digital age, virtually every organization struggles with the challenges brought on by exponential data growth with the average business spending as much as $20.5 million annually on stale data,” said Greg Muscarella, Senior Vice President and General Manager of Veritas Information Intelligence. “To manage their data deluge, most seek to expand their existing infrastructure. However, a proactive information governance strategy can deliver significant bottom line results while reducing risk. Enterprise Vault™ 12 and Data Insight 5.1 deliver critical innovations that empower organizations to gain visibility into their data and make smart decisions.”

Enterprise Vault 12 introduces a centralized, high-performance, highly flexible classification framework that simplifies identifying meaningful or regulated information while deleting the non-essential. Using Veritas’ patent-pending technology or a compatible classification engine, Enterprise Vault 12 automatically classifies ingested content including emails, files, SharePoint, instant messaging, and social media. Additinaly, Data Insight 5.1 introduces new support for Box, .

QUICK BYTE ON

FINANCIAL

VENKAIAH NAIDU,

MINISTER PARLIAMENTARY AFFAIRS; URBAN DEVELOPMENT; HOUSING AND URBAN POVERTY ALLEVIATION

“Empowering people will lead to smart city enablement. There has to be a gradual increase in individual responsibility of people or else just the government would not alone be able to achieve such levels of urbanization together,”

“We (JDA) are generating a revenue of Rs. 2000 crore per year so we do not need to depend on the 100 crore from the centre for our smart city initiatives.” Being self-reliant financially, JDA did not want to wait for that money to come in for starting their efforts.

“We wanted to get familiar with the tech and solutions around smart cities.” Shikhar Agrawal, Joint Development Commissioner, JDA. S H I K H A R A G R AWA L , J O I N T D E V E LO P M E N T C O M M I SS I O N E R O F J D A .

Cisco Q2 revenue touched $11.9 billion with net income on a GAAP basis of $3.1 billion or $0.62 per share, and non-GAAP net income of $2.9 billion or $0.57 per share. Second quarter revenue was $11.8 billion excluding $93 million of revenue from the CPE portion of the SP Video CPE Business.

FEBRUARY 2016 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

5G, IOT and cloud to disrupt every industry

Dr. Anand Deshpande Named Best CEO

Persistent Systems’ Dr. Anand Deshpande Named Best CEO Persistent Systems’ founder, Chairman & Managing Director has been named as the one of the “Best CEOs” in 2016. This is the fourth annual ranking of CEOs by Business Today, done in partnership with PwC India. The article highlights: “…technological innovation has emerged not just as a saviour but also as one of the greatest levers of growth, even during a downtime.” The full article is available here.

Said, Dr. Anand Deshpande, Founder, Chairman and Managing Director, “While I am certainly honoured to be included in this list of esteemed Indian business leaders, the credit for this goes to the almost 10,000 people of Persistent Systems.

They are the innovators, the doers, the voice of our customers, who make digital transformation possible. I am so proud of

EXECUTIVE

all of them as we lead this transformation and revolutionize our customers’ digital experience.”

Active in various professional and charitable organizations, Anand has served as a member of the Executive Committee of NASSCOM Executive Council, and has served as President of ACM (Association for Computing Machinery) India, President of SEAP (Software Exporters’ Association of Pune), and Chairman of the Pune Chapter of CSI (Computer Society of India).

He currently serves on the Board of Trustees of the Computer History Museum in Mountain View, California, the Dean’s Advisory Council of the School of Informatics of Indiana University and the Executive Committee of MCCIA.

At Mobile World Congress (MWC) 2016, Ericsson President and CEO Hans Vestberg said digital disruption will come to every industry in 2016 and made major announcements in 5G, the Internet of Things (IoT) and cloud. With these announcements, Ericsson solidifies its positions as a leading ICT transformation partner for customers across industries.

As Ericsson’s vision of 50 billion connected devices approaches, three fundamental ICT forces – broadband, mobility and cloud – are rapidly reshaping value chains, digitalizing business models and creating possibilities that were previously unimaginable. As an ICT leader, Ericsson is enabling this transformation and simultaneously evolving itself.

Vestberg said: “Along with our industry and our customers, Ericsson is on a transformation journey.

Today, 66 percent of our Ericsson President and business comes from software CEO Hans Vestberg and services; just years ago the majority was hardware. The majority of our principal competitors are ICT players, rather than telecommunications businesses. Our portfolio is constantly evolving to keep pace with customer demands. Now, with industries and even whole societies being disrupted by mobility, broadband and cloud, we are accelerating our own transformation.”

MOVEMENT Vishal Agrawal Promoted to MD India SAARC for Avaya. He was the Senior Director, AMEA Services Sales, Avaya before assuming the new position Tom Kendra Appointed to the Board of Persistent Systems. He Brings Extensive Systems Management Back-

10 ENTERPRISE IT WORLD FEBRUARY 2016

ground, North American Business Perspective.

Perpetuuiti ppoints Sudish Kumar as VP Sales for the APAC Region.

In the new role, he will be responsible for building and developing the market for Perpetuuiti for the APAC region. He will work closely with the management of the company to design strategies for accelerating the growth of the company in this market.taking the company to

new heights.

Kirill Tatarinov has been appointed as President and CEO at Citrix, effective January 25, 2016.

A veteran Microsoft executive, Mr. Tatarinov will also join the Citrix Board as a director at that time. Interim President and CEO Robert Calderoni continues his role as Executive Chairman on the Citrix Board of Directors, focused on driving execution of the strategic plan for operational excellence, capital structure and portfolio simplification.

NEWS BRIEF // IT WORLD

Wipro to Consolidate ASSA ABLOY’ EMEA Datacentre

YUJI NAKATA, MD, KONICA MINOLTA INDIA

“We have around 20 dedicated people who are focusing in this business.”

Konica Minolta launched Educo ERP, is it a global launch or india specific launch?

This is an India specific programme but Konica Minolta globally is positioning as a solution provider and customer-centric company. In India, education vertical is growing fast and therefore we have launched this vertical specific solution (ERP solution).

said, “This engagement is strategic to our ASSA ABLOY has expanded globally business continuity operations and we through a combination of organic growth believe that Wipro is the best partner for and acquisitions. The goal of the company us. With our data center infrastructure is to improve the efficiency of the company’s data center services in various region supported by Wipro, we can drive added efficiencies, and most importantly, bring and this year ASSA ABLOY has awarded about joint innovations to serve our IT infrastructure transformation contract customers better.” of EMEA region to Wipro for five-years.

“We are delighted to be chosen by ASSA As part of the agreement, Wipro will ABLOY as the strategic consolidate ASSA ABLOY’s partner for their IT transforexisting data centers in the mation project, which will EMEA region and implement leverage both our manufaca cloud-based service model, turing domain expertise and which will include IaaS Years deal has technology capabilities. The (Infrastructure as a Service) been awarded to relationship between both and PaaS (Platform as a Wipro from ASSA ABLOY companies is anchored by a Service). The deployment will synergy of our core corporate leverage Wipro’s Boundaryvalues and we look forward Less Data Center offering and to fostering an environment will provide a full suite of IT of innovation that supports infrastructure management services to ASSA ABLOY’s global organisa- and strengthens ASSA ABLOY’s leadership position in the industry,” said N. S. Bala, tion. This solution will bring in a high level Chief Executive, Manufacturing & Hi-Tech of agility, and a consumption-based IT Industry SBU, Wipro Limited. service model powered by an user-friendly service catalogue.

Jens Nielsen, CIO, ASSA ABLOY Group

5

Have you identified any institute or you are going all across?

Educo ERP addresses the entire vertical market starting from the small school to the very high-end institutes.

What kind of investment has gone into developing this solution?

We have around 20 dedicated people who are focusing in this business. And we have made substantial investment in developing this software.

Is it available across the geographies in India or you have chosen some cities now?

Yes of course; we have chosen some cities now but surely we will go all across in phases. At the first phase we have chosen all metro cities and tier-1 cities and later on we will go deep into other cities as well? We will continue to develop different modules to address the growing requirements of the education institutes.

INTERESTING

TWEET

“Microsoft Dives Deep With Underwater Data Centers As Eco Friendly Cloud Computing.”

This is a very good news for the grow from the industry

Source: http://twitter.com/sanjaymahapatra

FEBRUARY 2016 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

KONE to Tap into the IBM Watson IoT Cloud Platform

Microsoft Office 365 Offers More Capability to Indian Enterprises Microsoft offers new capabilities in Office 365 across analytics, security and collaboration. Available in a new enterprise plan called Office 365 E5, it is priced at $35 per user/ month (existing enterprise Office 365 users can upgrade to this version at more competitive rates). This service is designed to modernize voice, video, and meeting experiences, while saving companies substantial time and money on an enterprise’s communication infrastructure. Together, the new capabilities mark the single most substantial release of new enterprise value in the history of Office 365, and make Office 365 the most complete, most secured cloud productivity offering ever.

Leveraging Personal & Organizational Insights To Make the Most Of Time With the new Office 365, a broad range of live data can be monitored and analyzed

through easy-to-use dashboards, interactive reports, and compelling data visualizations with Power BI. With out-of-the-box Power BI content packs for popular services such as Salesforce, QuickBooks Online, Marketo employees can begin visualizing the data in just minutes. And with the new Excel 2016 one can publish to Power BI making it even easier to share data and insights.

Additionally, Delve Analytics empowers individuals through rich dashboards that provide insights on time and relationships, with the goal of helping individuals get time back and spend it effectively. Delve Analytics provides real time work analytics at the individual and organization level to optimize activities for the best business outcomes, to help improve personal and team effectiveness.

CIOs Shift Toward Platform Thinking Leading businesses must shift to platform thinking in terms of their business models, delivery mechanisms, talent and leadership, in order to survive and thrive, according to a global survey of CIOs by Gartner. The

survey showed that as the implications of digitalization play out, it is becoming clear that hardcoded business and operational models will not suffice and that a more adaptable approach is required.

The worldwide survey

12 ENTERPRISE IT WORLD FEBRUARY 2016

gathered data from 2,944 CIO respondents representing more than $250 billion in CIO IT budgets in 84 countries. The Gartner report, “Building the Digital Platform: The 2016 CIO Agenda,” represents the most comprehensive

IBM and KONE enter into a multiyear agreement in which IBM will provide cloud-based IoT technologies and services to drive innovation in smart buildings.

Through the agreement, KONE will tap into the IBM Watson IoT Cloud Platform to connect, remotely monitor and optimize its management of millions of escalators, doors and turnstiles in buildings and cities worldwide. The system will analyse vast amounts of data from sensors embedded in equipment helping to identify and predict issues and minimize downtime.

Instead of having to call in a service engineer, KONE will be able to predict and resolve selected technical issues remotely by running Henrik Ehrnrooth, tests and making President & CEO of commands over the KONE Corporation cloud. ”Our partnership with IBM is exciting and it is an important stepping stone to deliver the best People Flow experience,” says Henrik Ehrnrooth, President & CEO, KONE Corporation. ”We operate in a connected world and by working with IBM, new solutions like remote diagnostics and predictability means we will deliver even better services to our customers, and great experiences for the people who use our equipment.”

examination of digital business opportunities and threats, and CIO strategies to address them.

Data from the 2016 CIO Survey shows that the average CIO expects digital revenue to grow from 16 percent to 37 percent of total revenue in the next five years. Similarly, public-sector CIOs are predicting a rise from 42

percent to 77 percent in digital processes. While the meaning of digital revenue and processes is open to interpretation, it is clear that digital business is a reality now, and it is expected to be a significant aspect of achieving competitive advantage and differentiation using information and technology.

NEWS BRIEF // IT WORLD

BOOK

SELF

Give and Take

GLOBAL UPDATE

AUTHOR

ADAM GRANT

Longest DDoS Attack Lasted for 2 Weeks+ As per Kaspersky Lab DDOS Intelligence Report for Q4 2015, the longest botnetbased DDoS attack in 2015 Q4 lasted 371 hours (or 15.5 days) – a record for 2015.

During the reporting period cybercriminals launched attacks using bots from different families. In Q3, the proportion of such complex attacks was 0.7%, while in the final three months of the year it reached 2.5%.

The popularity of Linux bots also continued to grow – from 45.6% to 54.8% of all DDoS attacks registered in Q4 2015.

Same report revealed that resources in 69 countries were targeted by botnet-assisted attacks (compared to 79 in Q3). As in the previous quarter, the vast majority of attacks (94.9%) took place in just 10 countries.

There were some minor changes among the leaders in Q4, but China, South Korea and the US remained the worst-affected countries.

Among other trends observed in Q4 were new channels for carrying out reflection DDoS attacks that exploit weaknesses in a third party’s configuration to amplify an attack. In particular, the fourth quarter saw cybercriminals send traffic to targeted sites via NetBIOS name servers, domain controller PRC services connected via a dynamic

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port, and to WD Sentinel licensing servers. The attackers also continued to use IoT devices – for example, researchers identified about 900 CCTV cameras around the world that formed a botnet used for DDoS attacks.

Kaspersky Lab experts also detected a new type of attack on web resources powered by the WordPress content management system (CMS). This involved JavaScript code being injected into the body of web resources that then addressed the target resource on behalf of the user’s browser.

About The Book ‘Originals’ is one of the most important and captivating books. In Originals, Adam Grant addresses the challenge of improving the world, but now from the perspective of becoming original: choosing to champion novel ideas and values that go against the grain, battle conformity, and buck outdated traditions. How can we originate new ideas, policies, and practices without risking it all? Using surprising studies and stories spanning business, politics, sports, and entertainment, Grant explores how to recognize a good idea, speak up without getting silenced, build a coalition of allies, choose the right time to act, and manage fear and doubt; how parents and teachers can nurture originality in children.

Key Features l The book is written the New York Times bestselling author Adam Gram. l The book encourages to tell truth and inculcate originality within yourself and your offspring and associates

Xerox to go HP Way

Ursula Burns, Chairman & CEO of Xerox.

Xerox Board has unanimously approved management’s plan to separate Xerox into two independent publicly- traded companies – Document Technology company and $7 billion Business Process Outsourcing company.

“Today Xerox is taking further affirmative steps to drive shareholder value by announcing it will separate into two strong, independent, publicly traded companies,” said Ursula Burns, Chairman & CEO of Xerox. “These two companies will be well positioned to lead in their respective rapidly evolving markets and capitalize on the opportuni-

ties that now exist to expand margins and increase market share.”

The Document Technology company will continue to be a global leader in document management and document outsourcing with approximately $11 billion in 2015 revenue.

The Business Process Outsourcing (BPO) company will be an industry leader that helps clients improve the flow of work by leveraging its expertise in managing transaction-intensive processes and applying innovations to automate and simplify business processes.

FEBRUARY 2016 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Avaya to Drive Digital Transformation Strategies Avaya will showcase its cloudenabled solutions designed to help public and privatesector organizations achieve their digital transformation objectives at the second annual Avaya Technology Forum 2016 in Dubai, United Arab Emirates. The three-day event Nidal Abou-Ltaif, President, Europe, will strip away industry hype Middle East & Africa and and dive into the real chalAsia Pacific, Avaya lenges facing today’s business and technology leaders.

The Avaya Technology Forum, which will be hosted at the Intercontinental Festival City Hotel, Dubai, on March 15-17, will feature keynote presentations from Avaya’s global leadership team, industry experts, and key technology partners.

Customers for the Middle East, Africa, India and China will learn more about Avaya’s development of smart applications, which can be tailored for specific vertical industries and sectors, helping organizations transition to the smart digital world.

Spending on the 3rd Platform technologies – such as Big Data, analytics, mobility, and Cloud – that form the raw materials of digital transformation will account for over half of IT expenditure within the next two years, according to industry analyst firm IDC, as enterprise CEOs increasingly place digital transformation at the center of their corporate strategies. Through in-depth technical sessions and tailored expert engagement, ATF 2016 is focused on helping organizations to be integrated Digital Enterprise.

Said, Nidal Abou-Ltaif, President, Europe, Middle East & Africa and Asia Pacific, Avaya, “Digital transformation offers businesses, vendors and channel partners the opportunity to re-define their customer experience and achieve greater levels of enterprise engagement.

Avaya’s vision and innovations revolve around helping our customers in the region accelerate digital transformation, make smarter decisions and deliver seamless customer engagement through innovative technologies. ATF 2016 is the perfect platform to showcase how we are helping enterprises of all sizes to create new experiences that deliver value to their customers and drive competitive advantage.”

14 ENTERPRISE IT WORLD FEBRUARY 2016

IBM Quarks Available for Open Source Community IBM Quarks, believed to be a breakthrough technology, now available to the open source community that embeds streaming analytics onto IoT devices.

Analyzing data at the edge continuously, this technology can help companies generate insights more quickly and reduce network communication costs. IBM has submitted a proposal to Apache Software Foundation to request incubation of Quarks.

As IDC predicts that the worldwide installed base of IoT endpoints will grow at a rate of 21.4% through 2019 to 25.6 billion endpoints with IDC expecting approximately 30 billion connections in

MANAGEMENT

2020. These devices will be enabled with digital sensing, computing and communications capabilities, giving passive objects a digital voice and the ability to create and deliver new data streams.

Developers and data scientists can use the open source code in Quarks to build new apps that can handle massive amounts of IoT data streaming from sensors, smart meters, mobile communications and other connected devices.

Businesses across industries -from automotive and healthcare to telecommunications and manufacturing -can reduce communication costs and decrease time to insight with Quark’s ability.

MANTRA

“The first rule of management is delegation. Don’t try and do everything yourself because you can’t.”

—ANTHEA TURNER

NASSCOM sets up the Consumer Interest Protection Task Force NASSCOM has set up a Consumer Interest Protection Task Force under the BPM Council Chairman, Keshav R Murugesh, to proactively detail an action plan for the BPM industry in India to further strengthen its efforts to protect consumer interests globally from fraudulent acts perpetrated by unscrupulous elements, including those using the internet as a medium. Data Security Council of India (DSCI) will work in close partnership with the BPM Council for the Taskforce deliberations and recommendations.

Currently, BPM companies in India deploy cutting edge safeguards to ensure the highest levels of information security over corporate and end-customer confidential information. These include robust information security programs

aligned to leading industry and security standards, and data privacy programs, whose requirements transcend geographical laws and regulations, comprehensive background verification of employees, employee awareness training programs, extensive preventive, detective and monitoring controls across logical and physical security domains and detailed audit trails coupled with data analytics to provide intelligence around organizational security.

BPM companies have and will continue to demonstrate a zero-tolerance approach towards any data security violations.

Keshav said, “The recent instances of illegal activities by a few unscrupulous elements although isolated and sporadic, highlight the need for the industry to be on constant vigil.”

BI // GUEST COLUMN

BUSINESS ANALYTICS CHALLENGES IN 2016 Today’s business success lies with the effective use of the data that an organization generation from the internal sources or through various social media. But the challenge is how to effectively churn the data to create usable information.

DR. KJS ANAND,

Chairperson– Centre for Data Science, IMS Noida,Fellow- IIM Ahmedabad, Founder – Advanced Analytics Society, US BRIEF PROFILE Dr. Kamaljit Singh Anand, is a distinguished Fellow of IIM Ahmadabad with years of teaching, research and industry experience with him. He is among World’s most renowned Data Science and Analytics experts with strong corporate reputation and network in US, Europe as well as Asia Pacific. He has been a founder and evangelizer of data based enterprises in US as well as India. He has also served several government appointed committees in the country for the Ministry of Oil & Gas and Ministry of Finance.

Dr. Anand has been instrumental in setting up an incubator by the name of Incu-Bay within IMS Noida, which aspires to become a strong venture in the NCR wherein the IMS students, alumni and industry can participate to develop start-ups that can scale over a period of time.

Did we imagine hiring the cabs on the fly till a few years back where one had to struggle alike to get a cab on a busy or a forlorn street, let alone a reliable and reasonable one? While a lot of it is attributable to technology progression and simplification of interfaces, a reasonable chunk of credit is also attributed to the service provider’s ability to process and analyze the volumes of data that is being churned out every second.

The big question going forward is what would differentiate the thousands of new age service providers when the options are aplenty and consumers are highly fragmented. The over quoted Charles Darwin still reigns, although it is ‘Survival of the Fastest’ this time and the speed depends on a multitude of factors while Need Fitment is a given.

meaningful data from junk data is improving, the extent and impact of false positives and false negatives in analysis would hold the key to successful business results.

3. Integrated CRM engines with Advanced Technologyare required to drive the real benefit of Complex Statistical Models built for customer level revenue assurance or risk mitigation.

The reporting layer standards as of today are good enough to meet the required standards for next couple of years.

4. Moving the focus from normative models to probabilistic or stochastic models, however, the success is enhanced if one is able to do campaign optimization also with sophisticated techniques like Fractional Factorial Design to maximize the cost-benefit algorithms.

5. Shortage of Well-Trained talent is a Ubiquitous problem as the professionals need to be first trained on Tools, Techniques & Domain and then in the next stage they are required to absorb methodology development and solution development & application. It is a very complicated requirement and the best of IIMs and IITs have not delivered the required product. The remaining are not worth a mention.

The Key Challenges in 2016 for Business Analytics Consumers and Providers are

1. Accenture Corporation, US 2. KiE Square Corporation, US

1. Ability to Evaluate Appropriate

Technology for Fast and effective processing of data: There are a lot of stacks that are pushed as best in class, whereas when it comes to the real delivery of the reports and dashboards there is a significant gap. There are a lot of confounding technologies that have different parameters to be normalized for a fair comparison, so a standard needs to be developed with the help of Top service providers or industry bodies like NASSCOM. 2. Amalgamation of Text data with Numeric Data: While this has been the primary premise of the big data concept, it has been a challenge to produce actionable results. The enormity of text data is growing stupendously and the same is being converted into machine read data parcels. While ability to segregate

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To read more features, go to www.enterpriseitworld.com/guest

FEBRUARY 2016 ENTERPRISE IT WORLD

15

COVER STORY // CIOS CHALLENGES

SMART CITIES

INDIA’S NEXT BIG FRONTIER:

SMART CITIES

The smart city project has finally identified the first 20 cities that’ll be made into smart cities. While the initiative has a great potential for the country, it also comes with its own set of challenges.

16 ENTERPRISE IT WORLD FEBRUARY 2016

CIOS CHALLENGES // COVER STORY

S

mart city definition may differ widely depending on whom you’re asking. Yet all of them could be true. To put it simply, a smart city is nothing but a city which is self-sufficient and one equipped to provide a decent quality of life with a clean and sustainable environment. Some of its most critical /core components include water and electricity supply, sanitation and solid waste management as well as offering efficient urban mobility and public transport and other important services (e-governance et.al). Essentially, a smart city is embedded with the best information and communication technology systems which interconnects all departments enhancing quality, performance and interactivity of urban services.

All of above results in reducing costs and resource consumption, which in turn improves contact between citizens and government.

“The idea of the smart city in the technological era is driven by two things. One is efficiency and two is the right technological framework that enables ease of access and efficiency in operations,” said Amajit Gupta, Managing Director, India & SAARC at Juniper Networks. “In Juniper Networks’ notion where our mission is to “Connect Everything, Empower Everyone”, cities achieve the prefix ‘smart’ when they are able to harness smart networking technologies to enhance quality of life for the city’s residents and allowing business community to enjoy ease of and no doing business in the city with the matter what device the citizen works government and the people,” Gupta from – mobile, tablets, kiosks. This added.

The government can engage the citizen along voice, video, and data channels,

will make use of cloud and mobile technologies to take banking services to the needy on mobile phones...

Ripple Effect Smart cities don’t just cater to IT or any one particular industry, but rather have a ripple-down effect on various industries and thus sparking opportunities for everyone.

One of the key industries that will indirectly benefit from the smart cities phenomena will be the telecom and service provider space. With increased migration to the digital plane, data consumption is likely to sky rocket and service providers will need to re-look at the internet space in relationship to smart cities as a new market with its own intricate wants and needs.

“We at Avaya believe that industries across FEBRUARY 2016 ENTERPRISE IT WORLD

17

COVER STORY // CIOS CHALLENGES

VISHAL AGRAWAL, MANAGING DIRECTOR, AVAYA INDIA AND SAARC.

“We firmly believe that digital, transformation will bring tremendous value to our

new generation, the work-force to be and the individuals who will ensure that the momentum of this transformation continues.”

AMAJIT GUPTA, MANAGING DIRECTOR, INDIA & SAARC, JUNIPER NETWORKS

“Cities achieve the prefix ‘smart’ when they are able to harness smart networking technologies to enhance quality of life for the city’s residents and

allowing business community to enjoy ease of doing business.”

verticals can be benefitted including government, education, healthcare,” said Vishal Agrawal, Managing Director, Avaya India and SAARC. The government can engage the citizen along voice, video, and data channels, and no matter what device the citizen works from – mobile, tablets, kiosks. This will make use of cloud and mobile technologies to take banking services to the needy on mobile phones or via tablet-wielding banking agents who turn up at the doorstep of the customer. The customer doesn’t need to make that tedious journey to the bank in the city while benefiting from all the “regular” features of a bank branch and more. Using video features, bank staff can even make eye contact with the customer.

“We are working on similar solutions for the education sector whereby we enable students to still carry and use their smart devices in a class room environment, however, give the professor or teacher the power to block content like Facebook or YouTube, and allow educational content either to be pulled by the student or even pushed to his or her own device,” said Agrawal.

Similarly, widespread Internet and cellular coverage will now enable healthcare providers to deliver care via telemedicine. Leveraging a high-speed broadband, telemedicine can 18 ENTERPRISE IT WORLD FEBRUARY 2016

achieve almost anything a small physical hospital typically does, though it is unlikely to replace our neighborhood physician any time soon.

“We firmly believe that digital transformation will bring tremendous value to our new generation, the work-force to be and the individuals who will ensure that the momentum of this transformation continues. The key is to extend the value creation chain to drive fundamental change to the way basic education is delivered in India, provided we put the full force of a network behind the effort,” Agrawal said.

“Lenovo plays the role of an infrastructure provider (Server, Storage, Workstations, Networking, PCs / Tablets) for these Smart Solutions. Over the last one year we have been part of a couple Video Surveillance Projects across the country, Smart Energy Management Projects with the State Power Distribution Companies and eGovernance & Citizen Services Project in a couple of states,” said Siddhesh Naik, Director of Enterprise Business Group at Lenovo.

Brownfield challenges Smart cities can be greenfield opportunities or brownfield opportunities in cities such as Delhi

and Mumbai where all basic infrastructure is already available. Modifying the existing infrastructure thus pose a big challenge in brownfield smart city deployment.

“Scraping a redundant system and infusing new technology can be time consuming. However, these challenges can be overcome by selecting the right technology and service providers,” opined Prabhu Ramachandran, Director of WebNMS. “It becomes imperative to adopt technology that could transcend the difficult phases of transition, with ease. For instance, building smart city applications on an open IoT Platform that is highly customizable and compatible eases the transition of ordinary to ‘smart’. Government bodies and agencies should identify players that offer organizations that cover a wide scope of smart city market (smart city applications and solutions). There is no point in choosing technology that favors a siloed environment,” Ramachandran added.

Ankesh Kumar - Director - Product Management (Channel, IT Solution) & Marketing at Emerson Network Power India said, “One of the biggest challenges with regards to brownfield smart city development is the way in which these cities are designed and constructed. Another challenge is its feasibility. With regards to this, there exists a conundrum, as to whether we construct a site completely from scratch or continue to refurbish an existing one into a brownfield city.

Speaking of good network and communication infrastructure, cabling for Smart Cities is usually planned and laid underground which is a challenge, when it comes to implementing the same in brownfield smart city sites.”

CIOS CHALLENGES // COVER STORY

SERGEY GORDEYCHIK, HEAD OF SECURITY SERVICES, DEPUTY CTO AT KASPERSKY LAB AND SECURING SMART CITIES CONTRIBUTOR.

“It is impossible to protect public transport from cyber threats effectively if you don’t account for how it interacts with city energy, telecommunication and public safety systems.”

PRABHU RAMACHANDRAN, DIRECTOR OF WEBNMS

“Scraping a redundant system and infusing new technology can be time consuming. However, these

challenges can be overcome by selecting the right technology and service providers.”

Technology can help in improving conditions in these existing cities in many ways. “Scarcity of resources like electricity and water is one major problem in Delhi and Mumbai. Solutions like Solar energy, Windmills energy and Rain water harvesting can help in energy conservation,” said RR Bipin, VP, Digital Services - IoT, Embedded,

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19

COVER STORY // CIOS CHALLENGES

ANKESH KUMAR, DIRECTOR - PRODUCT MANAGEMENT (CHANNEL, IT SOLUTION) & MARKETING,“EMERSON NETWORK POWER INDIA

“One of the biggest challenges with regards to brownfield smart city development is the way

SIDDHESH NAIK, DIRECTOR OF ENTERPRISE BUSINESS GROUP AT LENOVO

“Over the last one year we have been part of a couple Video Surveillance Projects across the country, Smart Energy Management Projects with the State

in which these cities are designed and constructed. Another challenge is its feasibility.”

Power Distribution Companies and eGovernance & Citizen Services Project in a couple of states.”

Product Design Division, Tata Elxsi. “Waste Management through solutions like smart waste-bins (which alerts to clear the wastebin when it is full) can reduce garbage on the streets can be another use case,” he said.

Security and privacy issues Technology can be a great enabler and

equalizer in this endeavor where ‘Internet of Things’ will be critical in shaping future of smart cities. While it will offer innumerable benefits, smart cities will also be exposed to information security challenges.

Symantec’s Internet Security Threat Report (Vol.20) discussed an increase in attack in businesses dealing with critical

AGENDRA KUMAR, PRESIDENT, ESRI INDIA

“The government had already approved a police modernization plan

(spread over 2013-17) with an outlay of over $2 billion which covers various programs.”

20 ENTERPRISE IT WORLD FEBRUARY 2016

infrastructure. The dependence on infrastructure will increase with progress in Digital India initiative and in 2016, we can expect the frequency and impact of breaches to continue to increase. “Thus, besides ICT planning, smart cities should also carry a plan on cyber security. This is the need of the hour. In this regard, while the government has designed a program around information security awareness and education, the program will not see success in isolation,” said Shrikant Shitole, Managing Director, India, Symantec.

Public-private partnerships are crucial for the success of this project. With a stringent cybersecurity framework, the need of the hour is to also build a skilled taskforce to combat the insurgent complex cyber attacks.

We, at Symantec, have taken the first step by partnering with NASSCOM to train and certify world-class professionals with the requisite cybersecurity skills, leading to employability. In addition to this, establishing governance framework, risk and compliance (GRC) will be important.

From a solution point of view, Embedded Critical Systems Protection coupled with partnership between security vendors and manufacturers in the automotive, industrial control and healthcare markets will be mandatory as authentication of users will be required to ensure protection for an organization’s public-facing assets. Above all, the top priorities for IT administrators in smart cities will include securing endpoints, messaging and web environments, and critical internal servers as well as providing for improved data backup and

CIOS CHALLENGES // COVER STORY

SHRIKANT SHITOLE, MANAGING DIRECTOR, INDIA, SYMANTEC.

“While the government has designed a program around information security awareness and

education, the program will not see success in isolation.”

KANWALJEET SINGH KUKREJA, SR. MANAGER - MARKETING & BUSINESS DEVELOPMENT, SCHNEIDER ELECTRIC INFRASTRUCTURE LIMITED.

“The city’s Intelligent Operations Centre forms an advanced level of intelligence, allowing a holistic view of all city systems and the opportunity for continuous improvement based on data analysis,”

faster recovery,” Shitole explained.

“It is impossible to protect public transport from cyberthreats effectively if you don’t account for how it interacts with city energy, telecommunication and public safety systems. A single weakness in any of these systems could become a stepping stone for an attacker looking to exploit other systems. The attacker could then create an avalanche of events; negatively impacting every part of city life and bringing remarkable economic and social damage,” explained Sergey Gordeychik Head of Security Services, Deputy CTO at Kaspersky Lab and Securing Smart Cities contributor.

Apart from security issues, smart cities can also turn into privacy nightmares with too surveillance and the possibility of wrong people snooping in on you.

Law enforcement agencies biggest challenge is to strike a balance between surveillance to have and the investments to make. While too much surveillance would help in more coverage and result in privacy concerns, it may not be most efficient for them. Technology can help them arrive at a right balance. For e.g. using GIS they

can determine the numbers and placement of CCTV cameras for covering an area of interest.

In addition, agencies need actionable intelligence for decision making whether it is for proactive planning for an event e.g. crowd management during mega events like Kumbh Mela or responding to an event e.g. rescue operations during floods. They need a platform which can help them to share and collaborate with multiple agencies in timely manner and enrich their decision making with information from multiple sources for a common operating picture.

“GIS provides such a platform. GIS is already being used globally as a powerful tool for applications such as crime prevention, investigation and emergency management,” Agendra Kumar, President, Esri India, said. “The government had already approved a police modernization plan (spread over 2013-17) with an outlay of over $2 billion which covers various programs such as megacity policing, city surveillance project, Crime Criminal Technology Networking Systems (CCTNS) which have significant applications of GIS technology,” Kumar added.

Global examples While the smart city concept is new for India, there are various global examples to learn from.

Singapore as well as Rio de Janeiro as overseas examples – can be categorized as Smart Cities because they utilize ICT to run their operations.

Consider Rio de Janeiro – 11 different control centers manage its critical infrastructure: electricity, water, oil, gas, public transportation, and urban traffic, air quality, and airports.

“Focusing on pain points within these functions, the city implemented a SCADA (supervisory control and data acquisition) system to improve the efficiency of its water distribution; a management system to better optimize its electric grid; a CCTV surveillance system to improve community safety; and a traffic management system,” opined Kanwaljeet Singh Kukreja, Sr. Manager - Marketing & Business Development, Schneider Electric Infrastructure Limited.

Individually, these deployments delivered significant benefits to each of their respective systems. “But Rio de Janeiro’s longer-term vision was to realize the benefits of system integration.

The city’s Intelligent Operations Centre forms an advanced level of intelligence, allowing a holistic view of all city systems and the opportunity for continuous improvement based on data analysis,” Kukreja said.

India has its unique problems but technology and some of the lessons from the developed countries can help improve the lives of over a billion people in the country by transforming the smart city project into a smart country initiative.

FEBRUARY 2016 ENTERPRISE IT WORLD

21

INTERVIEW // FINESSE

WE BRING WITH US HUGE COMPETENCIES IN APPLICATION Execution of massive projects like Smart Government is not easy task, it requires multi tenet domain expertise and there are very few and select company who carry such expertise and Finesse is one such organization. Enterprise IT World caught up with Sunil Paul. COO, Finesse to know about his view points.

SUNIL PAUL,

BY SANJAY@ACCENTINFOMEDIA.COM

COO, FINESSE

“Conceptualising, creating and maintaining a seamless ecosystem of interconnected devices, infrastructure required to transmit,

receive, host, store and integrate the data is not going to be an easy task.”

How closely are you working with Dubai government? And what all projects have been assigned to you?

We have beenengaged with various Government 22 ENTERPRISE IT WORLD FEBRUARY 2016

departments for providing them with meaningful insights using tools for Business Intelligence and Analytics, Big Data, IoT and Enterprise Information Management. With the increasing adoption

of technologies for smart city governance, we have been approached to bring inour expertise onenterprise mobility, social platforms, and cloud computing. We have also been awarded the ‘Strategic Technology Partner’ by Dubai Smart Government.

What are the basic challenges that come on the way while executing smart CITY projects?

The increasing trend in the adoption of mobile, cloud, social and IoTs for smart CITY projects increases the risk of information leakages. Enterprises have no option but to adapt and increasingly use new security technologies in the coming years. This adds to the existing challenges being faced by enterprises primarily in maintaining the skills to adapt new technologies. Therefore they will surely turn to solution providers and system integrators. These will create new opportunities for SIs and solution providers like Finesse as we understand security threats better through the use of contextual information and intelligence tools. By deploying right solutions and the right skill sets enterprises can be relieved from the challenges of information security threats.

While IoT for smart city projects opens up new terrains, there are many road blocks which can be expected. Conceptualising, creating and maintaining a seamless ecosystem of interconnected devices, infrastructure required to transmit, receive, host, store and integrate the data is not going to be an easy task. Readiness and cost-effectiveness of the telecommunications infrastructure to communicate apart from the security issues as we start transmitting information from all facets of life will be a concern.

With hundreds of exabytes of data that is expected to get generated, another challenge is of Data explosion. If this data cannot be stored, processed and analysed adequately for actionable insights, it totally beats the purpose. We are experiencing data influx in today’s scenario itself that stems only from a few devices. With just about ‘everything’ being connected in the near future will require analytics of data is of utmost importance.

How to approach these mega projects?

In the scheme of things of a smart city,a very critical factor is having services required by citizens being managed in such a manner that they enable a smarter, simpler and connected lifestyle.

Transportation, finance, healthcare, communications, government and municipal services, law and order etc are all made available easily and in a smarter manner to citizens, improving the quality

FINESSE // INTERVIEW

of their life through increased responsiveness, sustainability and optimum use of technology.

Public service and Government policies are the first ones that get woven with technology, followed by communications and then connectivity will soon follow.

Smart cities, a soon to be reality scenario where everything is connected will touch every corner of our lives. Connectivity will include human to machine, machine to machine, machine to infrastructure, machine to environment; the possibilities of smart connected things are endless.The best way to approach such project with mega magnitude is the unified approach.

A great combination is of seamlessly connected devices, computer processing and analytics, data management and security, adaptable communications; all aimed at making decision making more informed leading to a smooth and improved quality of life within a smart city. This unified approach allows for innovation, superior services, agility and sustainability. And that is what a smart city is all about!

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What kind of cooperation do you think is needed in Smart City implementation?

When humans will interact constantly with smart machines, smart infrastructure and smart environment; we will see a chain of connectivity.

This connectivity will require interfaces to be built; telecommunication and wireless communications should rise to accommodate the data generated and to manage the platforms.

Integration of power, storage, security, and latency (at not just device level but also the cloud level) will also need to be addressed. To support all this connected devices, machines and infrastructure; cloud hosting and efficient management to be considered.

Smart city projects will generate massive amount of data which needs to be stored, processed and analysed. With disparate devices being connected, Standardization of connectivity, extraction and transmission of data, data cleansing, warehousing, and design is important for effective analytics and for actionable data insights.

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What is the competitive edge that you have in these domains?

We will continue to be at the forefront in bringing innovative solutions, and the IoT and Big Data space is no different. We have been investing heavily in learning, development and testing, and working closely with our partners to create the ecosystem of “connected world”.

We will be leveraging on our existing expertise in Business Intelligence, Big Data analytics and enterprise information management for delivering meaningful insights. We bring with us huge competencies in enterprise mobility, social platforms, and cloud computing as opportunities for these will also go up. We also bring along in depth local knowledge, inroads into various government departments and also as a recognised System Integrator Player in the region.

Finesse together with our partners is all set to play a lead role as the smart city scenario is fast taking shape.

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CORPORATE STORY // AVAYA

AVAYA

BECOMING

CUSTOMER CENTRIC With the enterprise needs becoming more customer oriented, there is a strong need for the partners to be in abreast with the market trend and that precisely what Avaya Partner Forum 2015 at Hotel Atlantis, Dubai, tried to communicate.

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

A

s organizations today face unprecedented challenges to digitally evolve in the era of Big Data, mobility, cloud and the Internet of Things, Avaya is transforming into a customer-centric, solutions and services-driven company, focusing on delivering innovative solutions that lead to better business outcomes. The Avaya Partner Forum 2015 highlighted Avaya’s technology leadership and commitment to the partner community.

A two-day event involving more than 2,000+ Avaya Connect channel partners from World’s Eastern Hemisphere engaged and leveraged their combined knowledge and expertise. Avaya also shared its strategic vision for FY 2016 at the event.

Avaya also highlighted its Cloud strategy at the Avaya Partner Forum 2016, including its partnerhosted solutions that enable technology partners to offer team engagement, customer engagement and video solutions as services. IDC, a keynote partner at Avaya’s Partner Forum, highlighted how the worldwide spending on cloud IT infrastructure will grow at a CAGR of 15.1 per cent to reach $53.1bn by 2019. Keynote presentations at the forum focused on cutting-edge technology developments from Avaya in areas including software defined networking, and communicationsenabled application development.

Keynote addresses from Avaya leaders, 24 ENTERPRISE IT WORLD FEBRUARY 2016

seminars and expert sessions enabled channel partners and customers to learn about key emerging industry trends, including mobility, Cloud, Big Data, and analytics, and the increased opportunities they represent.

Setting the tone of the event, Mohammed Areff - VP MEA, Avaya, highlighted the content lay out of the event and introduced the key executives of the company, and handed the mike to Nidal Abou-Ltaif, President, EU and AMEA, Avaya, to take through the journey of Avaya through 2015 and introduce the vision and strategy of a customer-focused engagement model for 2016.

Addressing the partners’ community, Nidal said, “The Avaya Way is to put the customer first in everything we do and to work closely with our technology partners on delivering better collective outcomes for everybody. The Avaya partner community is central to our strategy and the Avaya Partner Forum 2016 is the perfect platform to drive digital transformation in our customers by bringing together our combined knowledge, expertise, and skills base to benefit all of us. Avaya is investing in and developing its partner community because we know that when we work together there are no limits to what we can achieve.”

As per Nidal, Customers are all the same. If you speak to the customers in their language, it is not a barrier to communicate with them.

Avaya has processes to hire the right people and they work towards the cause. For example, India as a market for Avaya was going down but the company created the organization with the set of people, even though the senior management resigned, other people could manage the organization and it started growing. The same theory is applicable to Russia, China and Africa.

So there are right set of skilled people on ground and Avaya empowers them and supports them to grow the organization.

Nidal maintained, “I am more focussed on the customers. I love customers. I want to build whatever is required for the customers. If I am building an organization and if I stay away for a few weeks from the customers it is the most depressing part for me. I go back and get energy from the customers. If you listen to the customers and go with flexibility that is the most satisfying thing. For example, what works in Saudi does not fit to the customers in London so the mantra is to build whatever customers requires to work for them. That is what leads an organization to be successful.”

He said, “Our CEO has clear focus on building technology that makes difference to the people.

His focus was to go to the countries like China and India and fix the issues and build operation as per the local customers and culture. And that believe gave me a lot of fuel and of course I had his support and also the support of the board.”

AVAYA // CORPORATE STORY

NIDAL ABOU-LTAIF,

PRESIDENT, EU AND AMEA, AVAYA

“We are reinforcing the message with the partners that customer is the key.”

What is your focus from the geography perspective?

We treat all geographies equally but yes we react to the trend of the geography. For example, India as a geo has vision and direction to growth. We cannot have different strategy but to go by the trend of the country. When you see that Africa is continuing to boom, we cannot ignore that. Similarly, when you see that Europe is trying to wake up from financial crisis you cannot actually ignore that.

One Chinese decided to implement a technology that they believe is right, we cannot ignore that. If we want to operate in China we have to comply with that. I focus on what the country requires from me and we are after revenue.

As Europe comes up, we will keep on focusing on Germany and UK and continue to invest and bring in new talents to these countries. We focus based on the technology. Cloud is maturing in Europe, Australia and Japan, and slowly coming to the rest of the world, so we are focusing on the technology not one place less than other.

Avaya is becoming a software company?

We are the software company for the real business communications. We have built software to support real-time business communication. It means anything to do with legacy telephony, call centre, contact centre, customer experience centre, application that is related to the communication in an enterprise; that we are moving to software. We used to depend so much on cards, gateway technologies on servers and make software to work with the servers but what we did now is that we moved all the software and operating system from the servers to a CD to offer the virtualized environment to the customers. It means we allowed the customers to buy our networking piece by putting our CD on the white level boxes to run the devices. And that is how we became a Software company.

Would you see our logo on the phones and boxes, yes

absolutely! But by April 2016, everything we manufacture will be available in software.

In the partner connect event, we selectively invited the decision makers of our partners so that they can hear the message and prepare themselves. Any programme is being launched are evolving from hardware to software to solutions to services. We want they should migrate with us to the new programmes. We are hiring talents to address this and we want them to do the same. We are not only changing the programme but also want to change the mind-set as well.

Our Aura 7 is already changed and available now with a controller because we want to implement it in right manner. The customers if want to buy in pure software format they can buy it. They need not to buy the gateway.

How are you viewing SDN build up?

Software Defined Networks or Software Defined Enterprise whatever people call it; the train has left the station. People cannot stop it.

We give the countries the faster access and ability to take quick decision to undertake any initiative to align with the development of the country. We do not need much preparation for that because we are quite

agile for that. We have got more than 2000 people doing R&D for us in SDN, networking and voice space. If we want to go for any activity around IoT or smart government or digitization things, we do not have any challenge because we have got resources on the ground, in addition to the resources of the ecosystem. Most of our R&D is sitting in this geography – Israel, Italy, Russia, China and India.

We have also debated for a long time whether PC will remain or Mobile device will remain or both the things will remain.

Avaya as a company will offer support to both the forms of devices and will bring out a device which will give people option.

Key Takeaways We are reinforcing the message with the partners that customer is the key. We are upgrading the young talent to support us in our mission. We encourage high rank diversity. Half of our management team are female. Avaya is also relaunching its sales motion for the customers. The Avaya way is customer first. So internally we are allowing people to undergo rigid training. I am also one of the trainers.

I am hopeful of double digit growth which is of course in paper but depending on the market condition it will be defined.

FEBRUARY 2016 ENTERPRISE IT WORLD 25

CORPORATE STORY // AVAYA

TANYA LOBO,

DIRECTOR CHANNEL DISTRIBUTION – AMEA, AVAYA

“What is nice in this programme is that once the partner comes to Avaya,

they can make close to 15 thousand dollars by going through the whole step.”

What is Avaya Roads Partner Program?

Avaya Roads caters to the reseller community – new and the existing ones. It supports the sales people within the reseller community and incentivises the distributors. Normally, the programmes are either designed for the partners or the distributors but this programme involves all the key stake holders of the partner ecosystem to drive and get incentivised.

What does it stand for?

ROADS stands for Recruited, On-Board, Authorise, Develop and Sustain partners. Avaya looks at recruiting partners in two folds. One is that the company looks at the gaps in the market from the coverage point of view and recruits the new partners and enables them to grow. Second part is that the company looks at the existing base and gives them opportunity with focus and dedication to help them grow. It is a handholding programme for three years with various phases. It is basically for those partners who clock turnover cap below 20k mark but Avaya also looks at the partners who are under the cap of 100k and equips them to grow their business to half a million mark.

On the on-boarding part, Avaya develops skillsets of the partners and makes them acquainted with the value propositions of the solutions so that they become strong enough to address the 26 ENTERPRISE IT WORLD FEBRUARY 2016

market. And automatically these partners become Authorised Partner of Avaya and get empanelled with Avaya Connect, which enables them to access benefits in terms of pricing, marketing support, PR activities and back-end support as well.

Avaya then develops these partners through Blitz, which helps them close the deals. The company engages external coaches to help them develop customer-calling capability and closing skillsets. The key in this is that every time they attempt the customer-calls, Avaya people monitor them in order to guide them close the calls. That way Avaya develops their confidence, pipeline and reach to the market.

Finally, the company ensures the statuesque is maintain with the partners; therefore, ensures regular communication with them through tele-calling and telemarketing. We also engage an external company to give a progress update of the partners and also constantly give them updates about the schemes to grow them.

What is the attraction point for the partners to get hooked to Roads?

What is nice about this programme is that once the partners go through this programme, they can make close to 15 thousand dollars by going through the whole step. The reason we are putting the money is that we want them invest this money back in training for themselves. Because they understand Avaya, opportunity in the market,

technology available from us, so we want them to go into the bigger market. Then the distributors come in and co-invest with them to grow and give them the foundation, skills, ecosystem to build the market.”

Along with our trainings, the distributors keep on doing regular trainings in order to keep them abreast with our programmes. The distributors also have their own incentive programmes to push the sale. We put the distributors as the game planners as they need to bring some X dollars to Avaya through these partners and Avaya in return gives them back some Y dollars.”

How do the partners get money?

There are two phases. On the revenue of 1.5 million dollars they earn, they get 40k dollars and on 3 million dollars earning, they get 90k dollar. In addition to this, the sales people across the regions register their wins and the first twenty wins receive good incentive. And, any of the partners in this programme hits 200k dollar mark gets enrolled into Achievers’ club.

The gist of the programme is that normally the distributors runs their business on three percent.

In addition to that the distributors can achieve another three percent if they sell 3 million dollars, which is very strong motivator for the distributors. This is also applicable for the partners. Their regular business goes on, anything comes through this programme is on top of that.

AVAYA // CORPORATE STORY

VISHAL AGRAWAL,

MANAGING DIRECTOR, INDIA AND SAARC, AVAYA

“We are working towards making the partners more viable

and empowered to serve the market.”

India is in a very unique positive situation. One thing is that india is going through a very stable economic condition. There is a lot of positive messages from the government in terms of increasing investments in the country. That is the micro season. The second thing is that if you see our solutions. We are no more voice telephony company. we have enhanced our horizon in both the direction – enterprises in size and type of solutions we provide to the market. we have a very robust solution for the mid-market with cost effectiveness but having features matching the large enterprise products. we have seen the very good market for us. we will continue to seize that opportunity in the next coming years.

The enterprise arenas is more around outcome based around the customers. It is about keeping the products on the background understanding the customers’ requirement and devising solutions that is helpful for the customers. We see a great potential in that area.

Lastly a lot of investment is happening around the government space – be it smart government, education, power, surveillance, video conferencing. We see a great potential for Avaya. Given the opportunity, next few years are going to be very good for Avaya.

Government sector is where Avaya does not have much presence We did not approach that sector correctly, which we are fixing now. We were not so focussed in the past in this section. Our GTM was not right. Our partner ecosystem was not rightly aligned for this sector. We have started making investment in the digital India programme. We see significant play in the smart healthcare, smart offices, women safety, etc. We see a great potential in disaster management space as well where Avaya can play.

Channels growth for Avaya India We are working towards making the partners more viable and empowered to serve the market. We are working with our loyal partners and also becoming loyal to them and helping them to grow the market. In the underserved markets we are trying to recruit partners.

We have around 200 partners right now. But certainly we are looking at enhancing the number though I do not put my fingers on any number but what matters the most is the quality and reach.

Any progress on the services space in India?

We are working on this. Along with a partner

called NextGen, we have launched video as a service. So you need not to buy any license but can use the service on per-month basis. We working with some partners and service providers on the contact centre space as well.

How about solutions selling from Avaya?

Everything we are talking is available in solution mode because the customers do not care about what technology is. He cares about how does it fit into my business needs. India continues to be a very strategic location for Avaya. Today we have three development centres including Hyderabad one from KnoahSoft acquisition and Bangalore and Pune. We have service delivery centre both in Bangalore, Hyderabad and Pune.

What is your final message?

We are looking at building a smart foundation. Our message is that we believe that India is a very high-potential and high-growth market for us and we are very well poised in the market from solutions and coverages stage point.

We have a very strong channel ecosystem behind us. Avaya as a corporation is committed to this market and we see a great growth in this market.

FEBRUARY 2016 ENTERPRISE IT WORLD 27

INTERVIEW // AVAYA

DON’T COMPROMISE ON SECURITY

In the last two years, more than 20,000 China based websites are being consistently hacked with more than 8 million servers hijacked, India is ranked amongst the top 5 countries affected by cybercrime; dubbed the “ransomeware of the Asia Pacific”. Edwin C. Koehler, Director – Distinguished CSE – SDN Solutions & Strategy – WW Sales at Avaya spoke about the implications of security breaches on the economy.

EDWIN C. KOEHLER DIRECTOR – DISTINGUISHED CSE, SDN SOLUTIONS & STRATEGY – WW SALES, AVAYA

Security is all about governance. Think about your home. When

BY SANJAY@ACCENTINFOMEDIA.COM

you lock it up, do you board up the windows and roll steel grates across everything?

With the rise of remote workers, BYOD, shadow IT and the rest, this must be placing an increasingly higher risk on businesses’ infrastructure and their customer’s data. What are the first defense mechanisms that businesses need to take to have?

28 ENTERPRISE IT WORLD FEBRUARY 2016

First an organization needs to identify exactly what information they are looking to protect. You would be surprised on how many organizations just do not have a handle on the location or even the types of data that they need to protect. Next work towards creating strong segment boundaries and be certain that the users and systems

generating or using the confidential information stay within those boundaries.

Avaya has very good networking technology to help an organization achieve those goals.

But we also need to incorporate some form of identity management to control access to these confidential data domains. So we provide a very strong identity management system to provide controlled access as well as audit records of that access.

When businesses choose the disclosure option of attacks against their systems and data, what’s the short term impact versus long term? Would you

AVAYA // INTERVIEW

advise them to come “out of the closet”?

Absolutely. There is really no good rationale for hiding an intrusion event, particularly if you can demonstrate due diligence and solid forensics.

You most certainly don’t want to hide it and then have it come to light through other means. This can show blatant irresponsibility as an owner of the confidential data. If an organization reacts in a proactive and forward fashion the impact of the event from a business perspective can be drastically reduced. Of course, it’s always better to be attacked and have systems in place that thwart the attacker or minimize the damage.

Some analysts say that without intergovernmental cooperation, political and economic willingness to stop cybercrime, businesses will continue being at risk. Is that a correct statement and why?

I think that this is true. Security is all about governance. Think about your home. When you lock it up, do you board up the windows and roll steel grates across everything? I would say that in most instances the answer is no.

Yet a simple door lock in itself is a relatively easy thing for a thief to get past. It’s the holistic aspect of the alarm system, perhaps the large dog barking, neighbors and yes the police that complement the lock and make it secure.

Internet security is much the same and since the Internet is a true mutli-national entity, security for it is true multi-national problem.

A Verizon 2013 Data Breach report stated that 20% of cyber-attacks studied are aimed at stealing IP and another 2014 report by Kaspersky Lab stated that one in five manufacturing firms lost IP as a result of cyber-attacks.

Asia patents and IP activities are main growth drivers in some large Asian countries (global IP market produces more than $200 billion a year in fees and royalties). Is this an overstatement? In the macro-economic climate, security, more than ever, is a key element for economic growth and why?

No, this is absolutely not an overstatement! Security is a huge concern because the risk is huge.

Outside of financial and health care information, intellectual property protection is probably the number one cause for security concern. We also need to realize that each organization is going to have a different classification of exactly what intellectual property is. As an example for oil and gas, it would be geological data whereas for an electronics firm it might be a patent in chip

design. It is critical that this information is secure but it also has to be usable. The right users should have access under the right conditions and no one else.

Some vendors of technology are raising alarm bells with Shadow IT and went a long way to monatize on the security concerns with Shadow IT. Please explain Shadow IT to us and how can business protect themselves while enabling their teams engage without incurring huge investments?

Shadow IT is an interesting phenomenon. It is basically individual departments or groups that take security on themselves and begin to develop their own practices to protect their information.

This might stem from frustration or a lack in confidence that IT proper is doing its best to protect the organization. At the heart of it, it kind of makes sense. Who better to develop practices to protect the data than the users who generate or use it. But it is flawed in many ways if it’s not properly managed. It can lead to a drastic waste in investments by having often redundant security systems. It can also lead to security vulnerabilities due to too many cooks in the kitchen. A smart organization will provide for a governance arm so that departments can interact with each other and with IT proper, and be innovative in the way that they address their security concerns. But they are doing it in a fashion that is within the policies of the organization and it is also properly managed and audited. If it is done properly shadow IT can actually enhance an overall security practice.

Avaya advocates the “breadth and depth” strategy to protect businesses and governments against cyberattacks. What is this strategy in lay man terms? Does it really work?

It gets back to the concept of security in a holistic sense. Defense in depth is basically creating a series of barriers or gates to the confidential data domain. The thought is that these barriers make it more difficult for attackers and provides far less return for the given effort. Defense in breadth is realizing that we need to address security for all types of confidential information. Not only information stored on hard drives in data centers but also real time information such as voice and video communications as well. Yes, it does work.

As a matter of fact it is the CISO’s best strategy to implementing a solid security practice regardless of the vendors.

On a scale from 1 to 5 with 1 being the most important and 5 the least,

what should be the check list of businesses and IT managers to protect themselves and their customers (should they protect the data center first, the edge of the network second, etc) It’s not just about the data center! Think about it.

Information that just sits in the data center does nothing. It brings no value. Information can only bring value to an organization if it’s accessible and useable. So security has to be an end to end thing. But it does not have to be all or nothing.

There are steps that you can take to minimize the investment and protect the information that really needs it.

First, get a handle on your data. What data should be treated as confidential? Where is it?

What systems generate it or use it? Once you get a good accounting and inventory of all of the systems you need to establish which users need to have access. All of this together comprises what is termed as the ‘data footprint’. The given information should always stay within these bounds and should never leave it without due reason, process and audit.

Now you have an idea on what you want to protect as well as what systems and users are involved. The next step is to create a network segment that encompasses these systems and all communication paths. Avaya’s Fabric Connect can greatly assist in not only the segmentation requirements but also by providing a cloak of invisibility to the service topology. From there, an identity access practice should be established that governs access control policies into the confidential data footprint. Also be sure to include solid audit logs of the access into these confidential domains of interest. Avaya’s Identity Engines portfolio can greatly ease the burden in both areas. Lastly, get proactive with security. Embed it into your daily business practice. Be sure to have clear policies established and just as importantly be sure everyone understands their role within those practices. No one should ever say, “I have no concern for security. It’s not part of my job.”

Anything else you would like to add?

Yes. Everyone needs to start taking this seriously.

The days of single hackers looking for challenges is a bygone era. These have evolved into very serious organizations that are capable of delivering a lot of damage. As we begin to move critical infrastructure to networks as an evolution to the Internet of Things, in reality we are adding new rich and interesting targets that could prove be very costly in not only dollars but possibly human lives if compromised. Yes. We need to start taking this seriously.

FEBRUARY 2016 ENTERPRISE IT WORLD 29

ENTERPRISE SOLUTIONS // FUJITSU

SMART CITIES READINESS GUIDE This is a planning manual for building tomorrow’s cities today. This has been outlined and adapted with permission from the Smart Cities Readiness Guide, copyright 2016 Smart Cities Council.

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

T

he first goal of the Readiness Guide is to give you a “vision” of a smart city, to help you understand how technology will transform the cities of tomorrow.

The second goal is to help you construct your own roadmap to that future. It suggests the goals to which you should aspire, the features and functions you should specify, the best practices that will gain you the maximum benefits for the minimum cost, at reduced risk.

The Readiness Guide is intended for mayors, city managers, city planners and their staffs.

It helps cities help themselves by providing objective, vendor-neutral information to make confident, educated choices about the technologies that can transform a city.

Cities around the world are already making tremendous progress in achieving economic, environmental and social sustainability, in export-based initiatives and in the creation of 21st century jobs. All of these are excellent ways 30 ENTERPRISE IT WORLD FEBRUARY 2016

to improve city living standards and economies.

The concept of smart cities doesn’t compete with these efforts. Instead, smart city technologies can support and enhance work already underway.

TAKING A HOLISTIC VIEW OF ‘CITY’ Before we define the “smart” piece, however, we should first deal with the word “city.” Real world smart city examples are rarely a city in the strictest term. Many are more than a single city, such as a metropolitan region, a cluster of cities, counties and groups of counties, a collection of nearby towns or a regional coalition. Other examples are less than a full scale city, such as districts, neighbourhoods, townships, villages, campuses and military bases. Indeed, many municipalities are taking a neighbourhood-byneighbourhood approach to modernization. This Guide is designed to address all of these human ecosystems.

Because it is in common use, we will continue

to use “city” throughout this Guide. But we use it to mean all relevant examples big and small.

Regardless of size, we are taking a comprehensive, holistic view that includes the entirety of human activity in an area, including city governments, schools, hospitals, infrastructure, resources, businesses and people. As you’ll read, smart technologies have matured to the point that cities of all sizes can afford and benefit from their implementation. For example, new cloud computing offerings allow even the smallest city to affordably tap into enormous computing power. So the lessons of this Guide apply regardless of size – and you’ll see real-world examples in the case studies featured throughout.

THE DEFINITION OF A SMART CITY A smart city uses information and communications technology (ICT) to enhance its liveability, workability and sustainability. In simplest terms, there are three parts to that job: collecting, com-

FUJITSU // ENTERPRISE SOLUTIONS

municating and “crunching.”

First, a smart city collects information about itself through sensors, other devices and existing systems.

Next, it communicates that data using wired or wireless networks. Third, it “crunches” (analyses) that data to understand what’s happening now and what’s likely to happen next.

Collecting data. Smart devices are logically located throughout the city to measure and monitor conditions.

For instance, smart meters can measure electricity, gas and water usage with great accuracy. Smart traffic sensors can report on road conditions and congestion. Smart GPS gear can pinpoint the exact locations of the city’s buses or the whereabouts of emergency crews. Automated weather stations can report conditions. And the mobile devices carried by many city dwellers are also sensors that can – when specifically authorized by their users to do so – collect their position, speed, where they cluster at different times of the day and the environmental conditions around them. Smart phones also gauge an always-local, perpetually renewable but inherently limited natural resource – radiofrequency spectrum – that smart cities depend on and will ultimately need to manage.

A smart city, then, is one that knows about itself and makes itself more known to its populace. No longer do we have to wonder if a street is congested – the street reports its condition. No longer do we have to wonder if we’re losing water to leaks – the smart water network detects and reports leaks as soon as they occur. No longer do we have to guess the progress of the city’s garbage trucks – the trucks report where they’ve been already and where they are headed next.

Communicating data. Once you’ve collected the data, you need to send it along.

Smart cities typically mix and match a variety of wired and wireless communications pathways, from fiber-optic to cellular to cable. The ultimate goal is to have connectivity everywhere, to every person and every device. Interoperability is a key requirement.

Crunching data. After collecting and communicating the data, you analyze it for one of three purposes: 1) presenting, 2) perfecting

or 3) predicting. If you’ve read about “analytics” or “Big Data,” then you may already know about the astonishing things that become possible by analyzing large amounts of data. Importantly, analyzing data turns information into intelligence that helps people and machines to act and make better decisions. This begins a virtual cycle wherein data is made useful, people make use of that data to improve decisions and behavior, which in turn means more and better data is collected, thereby further improving decisions and behavior.

Presenting information tells us what’s going on right now. In the aerospace and defense industries, they call this “situational awareness.”

Software monitors the huge flow of incoming data, then summarizes and visualizes it in a way that makes it easy for human operators to understand. For instance, a smart operations center can monitor all aspects of an emergency situation, including the actions and locations of police, fire, ambulances, traffic, downed power lines, closed streets and much more.

Perfecting operations uses the power of computers to optimize complex systems. For instance, balancing the supply and demand on an electricity network; or synchronizing traffic signals to minimize congestion; or selecting the ideal routes for a delivery fleet to minimize time and fuel costs; or optimizing the energy usage of an entire high-rise to achieve maximum comfort at minimum cost; or to balance the grid with the optimal mix of renewable and traditional power sources at any given time.

Predicting what’s next is perhaps the most exciting part of analytics. Singapore uses data to predict traffic jams while there is still time to minimize their effects. Rio de Janeiro predicts just where flooding will occur from a particular storm, so emergency crews and evacuation teams know just where to go.

Cities can derive benefit by collecting, communicating and analyzing information from a single department. But the greatest benefits come when data is connected with multiple departments and third parties. Many cities combine historic traffic data with information about population growth and business expansion to know when and where to add or subtract bus and train routes. Other cities correlate multiple data sources to predict crime the way we predict weather.

As we’ll see in more detail, a smart city is a system of systems – water, power, transportation, emergency response, built environment, etc.– with each one affecting all the others. In the last few years, we’ve refined our ability to merge multiple data streams and mine them for amazing insights. It is those insights – presenting, perfecting and predicting – that enhance the

livability, workability and sustainability of a smart city.

Smart cities collect, communicate and crunch data. The city of Rio de Janeiro collects information from 30 different city departments about transportation, water, energy, weather and other conditions. Then it communicates those conditions to powerful computers, which crunch the data and present it in a unified control center the city developed with IBM. Not only does the city gain full situational awareness, it can even predict some conditions in advance, such as where floods will occur during severe storms. It can also develop actionable tasks based on modeled patterns, creating a competitive advantage for smart cities.

The Council defines a smart city as one that “uses information and communications technology (ICT) to enhance its livability, workability and sustainability.” Other organizations have their own definitions.

For instance, Forrester Research emphasizes the use of computing to monitor infrastructure and improve services: “The use of smart computing technologies to make the critical infrastructure components and services of a city – which include city administration, education, healthcare, public safety, real estate, transportation and utilities – more intelligent, interconnected and efficient.”

The U.S. Office of Scientific and Technical Information also stresses infrastructure, explaining that “a city that monitors and integrates conditions of all of its critical infrastructures – including roads, bridges, tunnels, rails, subways, airports, seaports, communications, water, power, even major buildings – can better optimize its resources, plan its preventive maintenance activities, and monitor security aspects while maximizing services to its citizens.”

Meanwhile, in 2010 IBM’s Journal of Research and Development paid particular attention to the wide range of smart devices that collect information, calling it “an instrumented, interconnected and intelligent city.”

These and other definitions are valid and helpful understandings of what smart cities are.

The Council stands behind its comprehensive definition. But we mention these others so that cities that have planned and invested under these and other models will understand that we share complementary, not competitive, views of the smart city.

Livability, workability and sustainability are the goals. Smart cities use information and communications technologies to achieve them. Seoul, South Korea – pictured here – is often cited as one of the world’s most vibrant, sustainable cities.

FEBRUARY 2016 ENTERPRISE IT WORLD

31

CIO CORNER // GARTNER

“Most CDOs, however are new to the role and often have little

experience with managing large teams or designing and changing organizational structures.”

MARIO FARIA,

RESEARCH VICE PRESIDENT AT GARTNER

GARTNER IDENTIFIES FOUR TYPES OF CHIEF DATA OFFICER ORGANIZATION

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

To help CDOs and other business leaders meet the needs of their organization and structure the office of the CDO appropriately, Gartner identified four value propositions for the office of the CDO.

T

he rapid adoption of the chief data officer (CDO) role — from 400 in 2014 to 1,000 in 2015 — raises important questions about the structure and positioning of the office of the CDO in organizations.

There are four organizational design principles that CDOs should apply when designing their office, according to Gartner, Inc. “The organizational design of the office of the CDO must clearly take account of the role that data is expected to play in the organization,” said Mario Faria, research vice president at Gartner.

32 ENTERPRISE IT WORLD FEBRUARY 2016

“Most CDOs, however, are new to the role and often have little experience with managing large teams or designing and changing organizational structures.”

To help CDOs and other business leaders meet the needs of their organization and structure the office of the CDO appropriately, Gartner identified four value propositions for the office of the CDO. “There’s no one correct way to design a CDO office — its structure and strength depends on how it is used by the evolving organization,” said Faria. “In Gartner’s model, the organizational

design depends on four possible ways to organize and exploit the benefits of data within the business.” Figure 1 shows these four approaches. l CDO Organization as an Engine Room: The office of the CDO delivers operational data services that are focused on the needs of the internal users. It succeeds by monitoring any data market developments and building expertise in data asset usage, information management and analytics. l Everyone’s CDO Organization: The office of the CDO focuses on the needs of the internal users. But there is a strong push for data assets to be used aggressively by business leaders and individual contributors to break through traditional perimeters of business, and to drive transformation and new digital business models across the organization. l CDO Organization as a Business Service Provider: The office of the CDO delivers operational data services that are used by both internal and external users. The activities are expanded and integrated into a shared-service organization that runs like a business. l CDO Organization Is the Business: Information is one of the explicit external offerings of the organization or is inseparable from the product line. The office of the CDO delivers internal and external data services that drive business transformation and differentiation.

“The CDO organizational design is about people,” said Faria. “It is easy enough to think about what kind of CDO an organization needs in order to meet its business goals, but it can be harder to put in place the right people to deliver on that structure. It’s vital CDOs think critically about what skills and behaviors will be required by the office of the CDO in the short, medium and long term.”

BARRACUDA // GUEST COLUMN

GEARING UP FOR THE ‘SMART CITY’ CHALLENGE ‘Smart Cities’ is a buzzword in India and the reality is that Smart Cities is the biggest sector of investment in India. But there are many challenges which needs to be plugged in from the architectural and policy point of view.

BY ANSHUMAN SINGH

Director, Product Management of Application Security, Barracuda Networks BRIEF PROFILE “Anshuman Singh is the Director, Product Management of Application Security at Barracuda Networks. He has worked in many companies in various capacities.

Started his career in Wipro as sales engineer, Anshuman had worked with NetContinuum Pvt. Ltd as product manager where he was responsible for Defining the product feature and roadmap interfacing with technology partners for better product delivery and ensuring smaller sales cycle for channel partners by providing all necessary information.

Cities are engines of growth for the economy of every nation, including India. Nearly 31% of India’s current population lives in urban areas and contributes to 63% of India’s GDP (Census 2011). With increasing urbanization, urban areas are expected to house 40% of India’s population and contribute 75% of India’s GDP by 2030.

This requires comprehensive development of physical, institutional, social and economic infrastructure. Development of ‘Smart Cities’ is a step in that direction.

Smart cities principallydepend upon practice of information and communication technologies (ICT) to provide public services. Wherever valid, Internet of Things (IoT) enabled sensors, cloud computing, virtualisation and machine to machine (M2M) integration keep the cities’ ‘smart’ applications running.

ACKNOWLEDGING THE SECURITY RISKS

Theubiquitoususe of ICT, IoT, M2M, cloud computing, etc. has limitations as well as potential risks due tounawareness or ignorancerelated to IT security.

Firstly, to be ‘smart’, many of the services the city offers, such as electricity or water may need webinterface accessible via platforms like mobile to ensure accessibility. Secondly, all the services and monitors need to have constant connectivity for these applications to work efficiently as failure of connectivity will halt these activities. And finally, these applications will have large amounts of personal data that has to be safeguarded and protected to ensure that the data is not being compromised in any manner.Hence, Data protection and Information security will have to be of uttermost importance to keep Smart Cities secured.

This has to be a shared responsibility of the Government, service providers and the citizens. While the Government and service providers need to ensure that it puts in place the necessary infrastructure and processes for keeping the smart services available and secure, it is up to the citizens to be aware of the risks and to take necessary precautions.

IMMUNIZING PHYSICAL ASSETS AND ASSOCIATED DATA Considering that the exercise of watching over citizens is going to be simplified to a great deal by making all the information available online easily, the government also needs to consider the safety hazards it brings along. Increasing instances of cyber-crime are evidence to the serious threat hovering over the privacy of all individuals. Robust information security and data protection measures are needed to be installed in order to prevent any compromises on citizen sensitive information.

Physical security of buildings and cities entitled with the storage of such information are subject to serious threats thus protecting the physical premises is also necessary.

COPING UP WITH THE GIANT DATA Another aspect that needs to be taken into consideration while gearing up for smart cities is the enormous amount of data.

Smart cities lay on the foundation of information that requires physical and virtual data storage. Hence it becomes very important to allocate data storage and also ensure data protection so that information is not compromised. Physical units of the data need to be kept under secure premises. Additionally, with the large amounts of data, there is need to use the right information management tools so the data could be backed up and archived periodically in order to prevent any data loss, and to allow one to search through the system seamlessly for any information.

For example, take for instance, the sector of healthcare- in smart cities, every citizen’s health records will be uploaded onto the servers. This will generate large amounts of data that would need to be stored and managed securely.

To read more features, go to www.enterpriseitworld.com/guest

FEBRUARY 2016 ENTERPRISE IT WORLD 33

THE STUFF // PRODUCTS & SERVICES

DELL

FUJITSU

Dell Storage SC9000 storage array Fujitsu’ New 2 in 1 tablet STYLISTIC Q736

Dell Storage SC9000 storage array, the new 12Gb SAS expansion enclosures and next generation array software is the highestperforming, most enterprise-focused SC Series release to date.

Dell once again offers

the industry’s lowest cost-per-gigabyte for SSD storage with enterprise SC9000 all-flash arrays as low as 65 cents (US)-pergigabyte net effective capacity including the array, all storage software and three-

years of Dell Copilot support.

The Dell Storage SC9000, based on Dell’s 13th generation PowerEdge server platform, offers all-flash and hybrid flash configurations and delivers 40 percent

more IOPs – with the ability to achieve more than 385,000 IOPS—and more than double the throughput compared to previous SC Series arrays. The new system is fast and can deliver up to 360,000 IOPS

CAPABILITIES… • Provides an ideal solution for large-scale storage, high-end workloads and distributed enterprise environments.

• Scale up or out quickly to meet storage and performance demands • Flash and hybrid performance powerhouse • Always available storage with automated cost savings

Believed to be the most secure notebook -cum tablet, the new STYLISTIC Q736 features different types of security technologies including Fujitsu’s unique PalmSecure palm vein biometric technology - which is more accurate, faster, easier and more hygienic than other biometric authentication scanners.

The new 33.8 cm (13.3-inch) tablet converts instantly into a classic clamshell notebook through the connection of a dockable keyboard - enables security authentication with biometrics or SmartCard technology, also including support for contactless SmartCard via NFC (near-field communication) technology.

CAPABILITIES… • Weighs less than 1 kg • Offers anti-glare, multi-touch display • The embedded dual digitizer also works with a digital pen.

H I TA C H

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

HITACHI UNIFIED COMPUTE PLATFORM (UCP) 6000 The new Hitachi Unified Compute Platform (UCP) 6000 for Predictive Analytics solution, with integrated next-generation advanced analytics software that predicts customer attrition, commonly referred to as “churn.”

The solution gives telecom and media service providers insight into customer behavior with predictive scoring for real-time decision making. It uses the open and scalable Hitachi

34 ENTERPRISE IT WORLD FEBRUARY 2016

UCP architecture, which is designed to support high-performance, mission critical workloads and scale without disruption.

With the ability to proactively address customer attrition, service providers can gain competitive advantage and increase customer satisfaction and loyalty by identifying churnprone subscribers and creating targeted retention offers before customers’ defect.

CAPABILITIES… • Pre-validated, integrated and cloud ready • Industry-leading automation • Unbeatable reliability

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