Securing Tomorrow Gurucul's Cyber Revolution

2023

SARYU K NAYYAR

CEO Gurucul

GCC

OCTOBER 2023 | VOL 6 ISSUE 3

Securing Tomorrow

Gurucul's Cyber Revolution

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Titans of Technology Guiding us into a Limitless Future

Welcome to the GITEX special issue of Titans Magazine! In this edition, we delve into the realm of cutting-edge technology, where innovation meets cybersecurity, and visionary leaders pave the way for a brighter IT future.

Our main cover story features Saryu K Nayyar, the CEO of Gurucul, who shares insights into "Transforming Cybersecurity with NextGen SIEM and AI." Saryu K Nayyar's expertise sheds light on the ever-evolving landscape of cybersecurity and how artificial intelligence is revolutionising the field.

In this special issue, we have gathered the wisdom of 18 technology leaders who have played pivotal roles in shaping the future of IT. From discussions about emerging trends to the evolving role of the CIOs, these tech luminaries provide valuable perspectives on the technological landscape.

We also explore how technology leaders are incorporating sustainability into their strategies and making conscious efforts to address environmental concerns.

Within this edition, we offer glimpses into the illustrious World CIO 200 Summit Grand Finale held in September. This gathering convened prominent technology executives and leaders, commemorating their contributions to the industry while providing valuable foresights into the realm of technology leadership.

The Channel Partners Conclave Awards (CPCA), organized by the GEC Media Group, which will be happening on 8th November in UAE and 22nd November in KSA, will be a momentous occasion in the tech world. It's a platform that recognizes the pivotal role played by channel partners in the tech ecosystem.

Innovation knows no bounds, and the GEC Awards, happening on 16th October with the Jazz concept is a testament to that fact. These awards showcase the power of creative thinking and technological prowess within the industry.

GITEX, is just around the corner. The event promises to be a playground for tech enthusiasts and industry leaders alike. Stay tuned for our special coverage of GITEX, where we will bring you the latest insights, innovations, and trends from the heart of the tech world.

The Titans of Technology are guiding us towards a world where innovation and progress know no limits!

Enjoy the read and embrace the technological wonders that await us at GITEX 2023!

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52

SAHEEM IBRAHIM AL BALUSHI, Head of IT Governance Doha Bank

ABDULLA ALBINJASIM, Chief of IT Institute of Public Administration

38

14 YEDHU VIJAYAN, Regional Manager Information Technology Gastronomica

63

SARYU K NAYYAR, CEO, Gurucul

JEEJITH SREEDHARAN, Senior Manager - ICT Qatari Investors Group Q.P.S.C.

17

43

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66

BEJESH PEREIRA, Group Director of IT Lakhraim Business Group

DANIEL SURABOYINI, CIO SIPEF

SUBHAKAR RUDRA, Chief Information Officer WPIL

ARNOUD VAN PETERSEN, CIO & Head of IT National Cyber Security Centre of the Netherlands

6

THE TITANS

OCTOBER 2023

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CIO PROFILE

Agile Methodologies and IT Project Impact

"I find fulfilment in optimising IT resources, managing risks, and ensuring compliance with regulations."

SAHEEM IBRAHIM AL BALUSHI

Head of IT Governance Doha Bank

8

THE TITANS

OCTOBER 2023

CIO PROFILE

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

In the next 5-10 years, several trends will shape the future of IT and the role of the Chief Information Officer (CIO). These include: 1. Digital Transformation: CIOs will lead organisations in embracing advanced technologies like AI, IoT, and blockchain to drive innovation and competitiveness.

2. Cybersecurity: With increased cyber threats, CIOs will play a pivotal role in ensuring robust cybersecurity measures and data protection.

3. Cloud Computing: The shift to cloud-based solutions will continue, requiring CIOs to manage hybrid and multi-cloud environments effectively.

4. Data Management: Data analytics and AI-driven insights will demand CIOs' expertise in managing and harnessing data for

strategic decision-making.

5. Sustainability: CIOs will focus on sustainable IT practices, optimising energy usage, and reducing environmental impact.

6. Remote Work: The CIO's role in supporting remote work infrastructure and cybersecurity will remain crucial.

Overall, the CIO's role will evolve to be more strategic, encompassing technology, innovation, and business alignment.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there has been a notable increase in awareness of diversity and its positive impact in the workplace. Organisations are increasingly recognising that diverse teams foster creativity, innovation, and better decisionmaking, leading to a more

inclusive and equitable work environment. This trend has gained momentum in recent years.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream work environment would be one that fosters creativity, collaboration, and continuous learning. It would prioritise open communication, flexibility, and a healthy worklife balance. A diverse and inclusive culture that values each individual's contributions and encourages innovation would be at its core, promoting a sense of purpose and fulfilment.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most engaging and satisfying aspect of my role is ensuring that our organisation's IT strategies

OCTOBER 2023

THE TITANS

9

CIO PROFILE align with our business goals.

I find fulfilment in optimising IT resources, managing risks, and ensuring compliance with regulations. It's about enabling efficient and secure IT operations to drive business success.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my role as head of IT Governance is striking the right balance between security and innovation. I must ensure robust cybersecurity measures while also supporting the organisation's need for agility and technological advancement It requires constant adaptation to evolving threats and technologies to maintain this equilibrium.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, our organisation has adopted agile development

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practices, which have significantly impacted our IT projects. Agile methodologies enable us to respond swiftly to changing market conditions by emphasising iterative development, collaboration, and customer feedback. This approach has improved project flexibility and alignment with business needs. It allows for quicker adjustments and ensures that our IT solutions remain relevant and adaptable.

Agile has also enhanced team communication and efficiency, resulting in reduced project delivery times and increased customer satisfaction. Overall, it has made our IT projects more resilient and responsive to dynamic market conditions.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

I plan to build my teams by focusing on a balanced mix of skills, experience, and diversity.

I'll prioritise clear communication, fostering a collaborative culture, and providing opportunities for professional development.

Recognising individual strengths and promoting a shared vision will be key to building highperforming and motivated

teams.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

We have led a culturally diverse team to implement ISO27001 certification for my organisation and it involved several key steps. First, we emphasised the importance of clear communication and a shared understanding of ISO standards across the team. This included providing training and resources tailored to individual cultural backgrounds. Second, we encouraged open discussions to incorporate diverse perspectives into the certification process, ensuring compliance with global standards while respecting cultural nuances. Lastly, we fostered a collaborative and inclusive atmosphere, recognising and celebrating the strengths of each team member, which would ultimately lead to a successful and culturally sensitive ISO certification implementation.

DEFINE 2023 IN 3 WORDS.

Innovative, AI-Driven, Connected.

The banking industry can harness technology for environmental sustainability through several avenues. Digitalisation and online banking reduce the need for physical branches, cutting energy and resource consumption. AI and data analytics improve risk assessment, enabling banks to fund eco-friendly projects and investments. Blockchain enhances transparency in financing green initiatives and tracking carbon credits. Mobile banking apps can encourage paperless transactions and statements. Additionally, remote work solutions reduce employee commuting.

Overall, technology empowers banks to adopt eco-conscious practices, allocate funds to sustainable ventures, and streamline operations, ultimately contributing to environmental goals while maintaining financial stability. These are solutions already implemented by most Banks in the region.

OCTOBER 2023

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CIO PROFILE

Fostering Innovation: The CIO as Catalyst The world of information technology is on the cusp of transformation, set to evolve in unprecedented ways over the next few years. There are certain key trends and challenges that will shape the IT industry in the coming years.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

Future of IT: a. Cloud-Native Architecture b. Cybersecurity c. Remote Work Technologies d. AI and Automation e. Edge Computing f. Sustainability g. Data Privacy Regulations

QUSAI ALMEQDADI

Senior Manager – Data & AI MENA Ernst & Young

12 THE TITANS

OCTOBER 2023

CIO PROFILE Role of the CIO: • Strategic Leadership • Innovation Catalyst • Talent Management • Vendor Partnerships • Risk Management • Ethical Decision-making • Customer-Centric • Budget Management

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there has been a noticeable increase in the awareness of the importance of diversity and inclusion in the workplace over the past few years. This shift is not just about compliance or corporate social responsibility anymore; it's increasingly seen as a business imperative. Here's why: Why Diversity Matters: • Innovation • Global Market Understanding • Employee Engagement • Better Decision-Making • Financial Performance • Factors Driving Increased Awareness: • Social Movements • Millennial and Gen Z Influence

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• • • • •

Government Regulations Transparency Competitive Advantage Employee Activism Thought Leadership

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream work would be to be integrated & merged into the virtual/augmented/reality realms where all people can work better to collaborate, innovate, and discover further enhancements to the future of humanity.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

It is innovative, challenging, and unpredicted.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The changes in the technology landscape are unimaginable, day by day the need for innovation, and new technologies is admirable. In addition, creating value for organisations and businesses is key to success.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER

INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, we have adopted multiple agile practices and frameworks, this impacted the IT projects in delivering proper MVPs/POCs prior to full scales which showed tangible value to clients.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Looking always for the brighter minds in technology the ones who are always hungry and eager to learn more.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I led a culturally diverse team multiple times, the most advanced and biggest one was when I led an engagement for SAP transformation where we had 500+ technology experts working from different parts of the world where we had to accommodate the timings, different cultures, understanding, languages and way of thinking.

DEFINE 2023 IN 3 WORDS.

Intelligent, Transformative, Resilient

a. Energy Efficiency b. Waste Management c. Sustainable Supply Chain d. Renewable Energy e. Promoting Circular Economy For our businesses, adopting these technologies not only contributes to sustainability goals but can also result in cost savings and operational efficiencies.

Significantly, it demonstrates a commitment to environmental responsibility, which is increasingly becoming a factor in consumers' choices and perceptions of brands.

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CIO PROFILE

Challenges in IT: Bridging the Gap Between Technology and Users WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

In the next 5-10 years, IT will likely see continued emphasis on digital transformation, with a focus on AI and automation. Edge computing and 5G technology will gain prominence, enabling faster and more decentralised data processing. Cybersecurity will remain paramount, as threats evolve. CIOs will

increasingly play strategic roles in shaping business outcomes, necessitating stronger leadership and communication skills. The integration of sustainability and ethical considerations into IT practices will also become critical. Additionally, remote work and collaboration tools will persist as significant aspects of IT infrastructure, requiring ongoing optimisation for seamless virtual operations.

"Every day there is a new trend in technology adapting and learning those was the satisfying part of my job role."

YEDHU VIJAYAN

Regional Manager Information Technology Gastronomica

14 THE TITANS

OCTOBER 2023

CIO PROFILE IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there has been a significant increase in awareness regarding the importance of diversity in the workplace. This includes recognising its positive impact on innovation, productivity, and overall organisational success. Efforts to promote inclusivity and equity have become central to modern workplace culture and values.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream work environment is one characterised by collaboration, creativity, and mutual respect.

It's a space where diverse perspectives are valued, and open communication is encouraged.

Supportive leaders and opportunities for growth foster a culture of continuous learning and innovation. A healthy work-life balance is also prioritised.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Every day there is a new trend in technology adapting and learning

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those was the satisfying part of my job role.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Educating the users on new trend in technology and preparing them for the adaptation of change management was the challenging aspect. Most of the users are very reluctant to changes.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, we have embraced agile development methodologies to enhance adaptability in dynamic markets. This shift has markedly improved IT project outcomes. Frequent stakeholder collaboration, and quicker response to evolving requirements. This leads to more timely and relevant deliverables.

Additionally, it also leads to a culture of transparency and cross-functional teamwork, which tends to reduce project risks and enhance overall efficiency.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

To build an effective team, I would focus on a balanced blend of technical expertise, creativity, and strong communication skills. I'd prioritise diversity to bring varied perspectives. Continuous learning and development opportunities would be provided to nurture a culture of innovation and adaptability in the rapidly evolving IT landscape.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I led a culturally diverse team tasked with a complex digital transformation project. We had members from different backgrounds, each with unique strengths. I fostered open communication, actively seeking input from all team members.

This inclusivity led to innovative solutions and a stronger sense of ownership. We celebrated cultural holidays together, building camaraderie. By respecting and leveraging everyone’s perspective, we achieved a successful project outcome, showcasing the power of diversity in driving creativity and problem-solving.

DEFINE 2023 IN 3 WORDS.

Innovative, Sustainable, Connected.

In our organisation, technology plays a pivotal role in our sustainability efforts.

We've implemented virtualisation and data analysis to optimise resource usage, and AI tools for cyber security help us to monitor the breaches. We’ve adopted paperless workflows and digital collaboration tools, minimising paper waste. Our data centres utilise energy-efficient hardware and cooling systems. We're also exploring systems that helps end users to interact with the business digitally leveraging Technology, and we’re not only reducing our environmental impact but also advancing towards our sustainability goals, aligning with our commitment to responsible business practices.

OCTOBER 2023

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CIO PROFILE

CIO PROFILE

A CIO's Journey in an Advanced Landscape of AI, Diversity, and Innovation WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

Artificial Intelligence (AI) and Automation will evolve, enabling efficiency and datadriven decision-making. Data Analytics will become a core competency, empowering CIOs to extract actionable insights from vast datasets, fostering innovation and competitive advantage.

CIOs will be tasked with crafting comprehensive cloud strategies that

"CIOs will play a pivotal role in upskilling their IT teams."

BEJESH PEREIRA

Group Director of IT Lakhraim Business Group

OCTOBER 2023

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CIO PROFILE

balance public, private, and hybrid solutions while ensuring data security and compliance.

Additionally, a strong focus on Customer-Centric IT will emerge, prompting the adoption of technologies like CRM systems, personalisation tools, and omnichannel strategies.

Sustainability and Green IT practices will gain significance, aligning IT strategies with environmental concerns and corporate sustainability goals.

Lastly, CIOs will play a pivotal role in upskilling their IT teams, emphasising continuous learning and development to ensure they stay equipped with the latest tools and knowledge to thrive in this evolving landscape.

18 THE TITANS

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Recently, younger generations have heightened their demands for inclusive work environments, compelling organisations to undergo significant transformations toward increased diversity and inclusion.

Notably, the UAE's success in attracting individuals from diverse nations has cultivated a substantial talent pool, further facilitating this workplace transition.

OCTOBER 2023

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

In my ideal work environment, collaboration, innovation, and excellence are paramount.

Diverse talents converge to fuel creativity, fostering a culture rooted in mutual respect and open communication. It's a place where individuals are inspired to excel, driven by a shared commitment to innovation and the pursuit of excellence.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most engaging and satisfying aspect of my job role is the

CIO PROFILE opportunity to drive positive change. I find fulfilment in strategising and implementing solutions that enhance efficiency, solve complex challenges, and ultimately contribute to the success and growth of the organisation.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my role is staying current with evolving technology trends and aligning IT strategies with dynamic business needs in a disruptive marketplace. It requires constant learning and adaptation to ensure our organisation remains agile and responsive to evolving stakeholder expectations.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Our organisation has embraced agile development practices

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to enhance our response to changing market dynamics. This shift has had a profound impact on our IT projects. By prioritising iterative development, regular feedback, and close collaboration among cross-functional teams, we've achieved remarkable improvements. Projects now have quicker delivery cycles, enabling us to swiftly address shifting market demands. This agile approach enhances adaptability, ensuring that IT solutions align closely with evolving business requirements.

Furthermore, it fosters a culture of continuous improvement and empowers our teams to efficiently navigate the evolving landscape of technology and market conditions.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

I plan to build effective teams through a strategic approach focusing on diverse skills and a cohesive culture. Skill diversity will be complemented by fostering a positive, inclusive environment, encouraging continuous learning, and swiftly addressing any disruptive elements within the team to ensure alignment with organisational objectives.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Certainly, I had the privilege of leading a culturally diverse team during a complex global CRM project that encompassed multiple regions in Europe and the Middle East. This initiative demanded a nuanced understanding of various cultural norms, communication styles, and work preferences among team members hailing from diverse backgrounds. To navigate these differences effectively, I implemented a multifaceted approach. This included facilitating open dialogues to encourage crosscultural understanding, organising cross-cultural training sessions, and establishing clear, universally shared project goals. By fostering an environment of mutual respect and collaboration, we transcended cultural barriers, harnessed the strengths of our diverse team, and successfully executed the global project to meet the unique needs of each region.

DEFINE 2023 IN 3 WORDS.

Innovation, Secure, Sustainable.

In our organisation, technology plays a pivotal role in reducing our environmental footprint and advancing sustainability goals. We've implemented several key initiatives: • Virtualisation and Cloud Computing: We've embraced virtualisation and cloud solutions, which not only enhance flexibility but also reduce the need for physical hardware, minimising electronic waste.

• Paperless Operations: We have started migrating to digital documentation and • electronic signatures, significantly reducing paper usage.

• Sustainable Procurement: We prioritise eco-friendly technology procurement, considering factors like energy efficiency and recyclability.

• Green IT Awareness: Regular training and awareness programs educate employees on sustainable IT practices and their role in reducing environmental impact.

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CIO PROFILE

EXPERT ADVICE

CIO PROFILE

Building Effective IT Teams: Efficiency, Data-Driven Decisions, and Adaptability

"Implementing technology solutions that improve efficiency and process, security, or customer and client experience can be highly rewarding."

ROBERT PARINAS ARANIEGO

Information Technology Professional Confidential

OCTOBER 2023

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CIO PROFILE WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

Technological advancements, the requirement for adaptability and a heightened emphasis, on Data Governance, Artificial Intelligence (AI) and Machine Learning (ML), Security and Sustainability will determine the future of IT and the responsibilities of the CIO. To ensure triumph, CIOs must possess strategic leadership skills to navigate these evolving trends.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Being employed in a workplace with a diverse workforce, I believe that each of us is aware of diversity. One goodness it has shown is that technology has increased the diversity of tasks that many of us must face each day. It has also increased our mindfulness of one’s tasks.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

The ideal work environment and company culture, for me, is the one that aligns with my values,

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career goals, personal wellbeing, and overall health.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

As IT professionals, we often have a direct impact on an organisation's success. Implementing technology solutions that improve efficiency and process, security, or customer and client experience can be highly rewarding.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The rapid pace of technological advancements is a significant challenge specifically with the constant threat of cyberattacks and data breaches requires us, as IT Professionals, to be vigilant in maintaining the security of data and systems. Staying ahead of evolving cybersecurity threats can be a demanding task.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

used, our strategic decision requires careful planning, commitment, and a willingness to adapt to changing circumstances.

For every IT Project, our aim is to execute effectively, hence, the ability to respond flexibly and to deliver value to the business and customers more efficiently.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

As technology continues to evolve, there is a need to work more efficiently, make datadriven decisions and adapt to the changing demands of Technology.

Applying this to team execution, leading them involves overseeing the planning and completion of projects on time and within budget, hence, achieving goals.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Leading a culturally diverse team can be both rewarding and challenging, you need to embrace diversity as a source of strength and make sure to create an environment for them to show their unique talents and where everyone can grow professionally.

DEFINE 2023 IN 3 WORDS.

Growth. Gratefulness.

Challenge.

Regardless of the methodologies

Our organisation is committed to protecting the environment. We are working to mitigate any adverse impacts caused by our operations, by adopting a strategy of reducing operational emissions and deploying the latest emissions reduction technology. Thus, Artificial Intelligence Technology has already been put it into action by applying the technology within our modernisation of operating systems.

OCTOBER 2023

CIO PROFILE

CISO PROFILE

TOP GLOBAL CIOs

The World CIO 200 Summit celebrated excellence in technology leadership In a resounding crescendo that echoed across borders and

influential and sought-after gatherings of CIOs and technology

resonated with innovation, collaboration, and transformation, The

executives from

World CIO 200 Summit 2023 grand finale united Chief Information

various industries.

Officers (CIOs) from 50 countries. The Grand Finale has set a new

The success of the World CIO 200 Summit would not have been

standard for collaborative excellence in the ever-evolving realm of

possible without the generous support of its sponsors. These

technology leadership. The eighth edition of the world’s largest

sponsors played a vital role in making the summit a resounding

innovation and extraordinary programme organized by GEC Media

success and enabling the exchange of ideas and expertise among

Group and Global CIO Forum commenced at Marriott Hotel

global technology leaders.

Boulevard, Baku, Azerbaijan on 17, 18 and 19 September.

The awards serve as a testament to the outstanding achievements

The event followed the theme of ‘Rise of the power’. The World CIO

and contributions of technology leaders, security experts, digital

200 2023 roadshow is designed to help IT leaders develop and

transformation pioneers, country ambassadors, and collaborative

enhance the qualities of leadership, power, vision and focus. The

organizations. They highlight the importance of recognizing and

World CIO 200 Summit 2023 Grand Finale held in Baku was a

celebrating excellence in the ever-evolving field of technology and

monumental three-day event that brought together top technology

digital leadership.

leaders from around the world. This summit is the culmination of a

This comprehensive schedule integrates yoga sessions, thought

remarkable journey that began in 2017, with the goal of creating a

leader sessions, tech sessions, and workshops to ensure that the

global platform for CIOs and technology leaders to collaborate,

200 CIOs attending the World CIO 200 Summit 2023 Grand Finale

share insights, and drive innovation in the rapidly evolving tech

have a well-rounded and enriching experience. It combines

landscape. Over the years, it has grown into one of the most

mindfulness, technology exploration, and skill development to cater

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OCTOBER 2023

TOP GLOBAL CIOs

to the diverse needs and interests of technology leaders from around the world. In a thrilling display of skill and precision, the Moto Challenge captivated audiences at the Grand Finale. With 80 participants from around the globe, the event showcased the spirit of competition and innovation that defines the world of technology leadership.

Start the day with a rejuvenating yoga and mindfulness session to help attendees relax, clear their minds, and prepare for the day ahead. Ronak Samantaray, Co-founder & CEO, GEC Media Group expressed his enthusiasm for the event and emphasized the importance of collaboration and knowledge-sharing in the ever-evolving technology landscape through his event welcome note. The first tech session focuses on emerging trends in technology, featuring keynote speakers and experts discussing various topic. Parallel to the tech session, a hands-on workshop delves into a specific technology topic, allowing CIOs to gain practical insights and skills. This enables CIOs to delve deeper into technology tools and strategies relevant to their roles. Mahesh Vinayakram, known for his exceptional talent and unique fusion of musical genres, brought a sense of cultural richness to the World CIO 200 Summit Grand Finale.

OCTOBER 2023

THE TITANS 25

The fireside chat featuring Loubna

engage in an insightful and candid

thought leader sessions that had sparked

Imenchal and Basil Ayass added a

conversation with two prominent figures

inspiration, fostered personal growth, and

captivating dimension to the event. It was

in the tech industry.

ignited discussions about the limitless

a unique opportunity for attendees to

The attendees were treated to a series of

potential within each of them. John

26 THE TITANS

OCTOBER 2023

TOP GLOBAL CIOs

Mattone, a distinguished Executive

and the practice of executive coaching.

pragmatic approaches to bolster

Coach and one of the Co-Founders of

He delved into the critical leadership

leadership efficacy.

ILEC, captivated the audience with his

hurdles that confront CIOs and IT

deep insights into leadership development

executives in today's digital era, presenting

OCTOBER 2023

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EVENT

Explore, Learn, Create: Interactive Workshops

The grand finale spotlighted two

the challenges of the contemporary world

"Design Thinking Innovation -

outstanding workshops. John Mattone's

with a success-oriented mindset.

Fundamentals" delved deep into the

session on Intelligent Leadership by LiTT

Concurrently, the workshop of Sunny

creative process of addressing intricate

provided leaders with the tools to conquer

Gambhir, Designer-in-Chief, Windmill, on

issues through innovative approaches.

28 THE TITANS

OCTOBER 2023

EVENT

Swami Brahmaviharidas, an esteemed figure in the realm of spirituality and humanitarianism, honored the event with his presence and unveiled the remarkable publication, BOTS: The Book of Titans. This book transcends being merely a collection of triumphs; it stands as proof of the unwavering dedication to excellence within the information technology domain.

The 200 CIOs featured within have not only revolutionized industries and propelled technological progress but have profoundly impacted the global landscape. Their narratives stand as a wellspring of motivation for both present and upcoming generations of tech visionaries.

CAAS The CAAS (CIO as a Service) session focuses on discussing how organizations can benefit fromoutsourcing or contracting CIO services. It explores the advantages, challenges, and best practices of implementing CAAS model.

CAAS, the technology revolutionary platform that has been formed with the purpose of delivering technology-enabled solutions at a better price and great quality by subject matter experts themselves, was also highlighted by the organizers of CAAS from different countries. Jayakumar Mohanachandran, Chief Research Officer, Research-as-a-service spoke about Research-as-a-service arm of CaaS and how it is all set to disrupt the research and market study landscape.

OCTOBER 2023

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EVENT

Inspiring the Future: Thought Leadership Insights

The attendees were fortunate to engage in

Sandy Bassil, Managing Partner of LiTT,

Happyplaces Project, brought a thought-

a series of thought leadership sessions that

also made a significant impact with her

provoking session titled "How to Be an

not only ignited inspiration but also

thought leadership session, contributing to

Astronaut in Your Own Space," leaving a

nurtured personal growth, sparking vibrant

the ongoing discussions about the limitless

lasting impression on the audience. Another

conversations about the immense potential

potential within each participant.

noteworthy thought leader session was

within each individual. John Mattone, a

Additionally, the event featured a

presented by Ektaa Sibal, focusing on "Code

distinguished Executive Coach and one of

captivating thought leader session by

Wellness: Empowering CIOs & Their Teams

the Co-Founders of ILEC, mesmerized the

JPierre-Edouard Sottas, PHD, delving into

for Success." These sessions collectively

audience with his profound insights into

"The Longevity Blueprint: Achieving Peak

enriched the event, offering diverse

leadership development and the art of

Performance Across Lifespan."

perspectives and valuable insights to the

executive coaching.

Marcel Kampman, Founder of the

participants.

30 THE TITANS

OCTOBER 2023

EVENT

Insights from the Tech Sessions

Charbel Zreiby, Dell Technologies: In his

creativity, shedding light on the future of

technology, shared his thoughts on

session titled “Unlock Your Status Quo With

innovation.

“Innovate, Elevate & Empower.” His session

Generative AI,” Charbel Zreiby, a

inspired attendees to embrace innovation

distinguished expert from Dell

Amr Elkessi, Regional Channel Manager,

and seize opportunities in the ever-

Technologies, delved into the

Middle East, Commvault: Amr Elkessi’s

changing tech landscape.

transformative power of Generative AI and

session, “Data Protection Redefined,”

how it is reshaping industries by pushing

provided valuable insights into the evolving

Naveen Hemanna, Regional Head META,

the boundaries of innovation.

landscape of data protection and how

xoxoday: Naveen Hemanna explored the

organizations can adapt to meet the

strategy of “Building A Total Digital Rewards

challenges of a digital age.

Strategy That Works,” shedding light on the

Ali El Kontar, Founder & CEO, Zero & One: Ali El Kontar captivated the audience with

importance of employee motivation and

his presentation, “The Art of Possible.” He

Rajesh Radhakrishnan, Entrepreneur,

explored the limitless possibilities that

Director of F9 Infotech, Cloud Visionary:

emerge when we harness technology and

Rajesh Radhakrishnan, a visionary in cloud

engagement in the digital era.

OCTOBER 2023

THE TITANS 31

DRIVING OPERATIONS AND PERFORMANCE EXCELLENCE YOUR PARTNER FOR

Cloud & Digital Transformation

Enterprise Applications

Analytics & Automation AI & ML as a Service

Cyber Security Solutions

Management Consulting, Advisory and Quality Assurance

An unit of

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Phone: +971528732716 | Email: hello@opx america.com | www.opxtechnology.com

EVENT

The Global Finalist 200 Awards

The World CIO 200 Awards recognized and

the broader tech community, driving

challenges, enhance customer

celebrated the achievements of 200

innovation and excellence in the digital era.

experiences, and drive organizational

exceptional Chief Information Officers

The distinguished awardees were carefully

growth. Their achievements and

(CIOs) from around the world who have

selected from a competitive pool of

contributions serve as an inspiration to

demonstrated outstanding leadership in

nominees based on their significant

aspiring technology leaders and

the field of technology and digital

contributions to their respective industries.

underscore the critical role that CIOs play

transformation. Each of the 200 CIOs

These visionary CIOs have exhibited

in shaping the future of their

honored has made significant

outstanding dedication in harnessing

organizations.

contributions to their organizations and

technology to solve complex business

34 THE TITANS

OCTOBER 2023

EVENT

Middle East CISO Conclave Awards

In recognition of the critical role played by

dynamic technology landscapes of Qatar,

organizations. The CISO awardees were

Chief Information Security Officers (CISOs)

the United Arab Emirates, and the

carefully chosen through a rigorous

in safeguarding digital assets and data, the

Kingdom of Saudi Arabia. The CISO Awards

selection process that considered their

CISO Awards celebrate the top 25 CISOs

aim to recognize and honor the leadership,

track record, innovative approaches to

who have demonstrated exemplary

expertise, and commitment of CISOs who

cybersecurity challenges, contributions to

expertise in cybersecurity and risk

have consistently demonstrated

the field, and impact on the security

management. This recognition is

excellence in managing and enhancing

posture of their organizations.

exclusively for CISOs hailing from the

cybersecurity measures within their

OCTOBER 2023

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EVENT

DX Inspire Awards

The DX Inspire Awards are presented to

The DX Inspire Awards recipients are

of impact and significant technology

five individuals who have demonstrated

selected from among the elite group of

investment in shaping the future of digital

extraordinary vision and commitment to

Global 200 Awardees, who have already

transformation. The DX Inspire Award

digital transformation (DX). These

demonstrated their excellence in

winners are catalysts for change, inspiring

recipients have made substantial tech

technology leadership on a global scale.

others in their fields to harness the power

investments and have had a profound

These awards recognize and honor five

of digital technologies to drive innovation,

impact on their organizations or industries

exceptional individuals who have

improve efficiency, and enhance customer

through their digital initiatives.

demonstrated an extraordinary magnitude

experiences.

COUNTRY AMBASSADOR AWARDS

The country ambassadors’ awards are presented to individuals who have served as exceptional ambassadors for their countries in the realm of technology and innovation. They have not only driven digital transformation within their own nations but have also acted as global trailblazers for positive technological change. This distinguished recognition is bestowed upon leaders who have not only been the best and most trusted allies of the GCF but have also emerged as true "Impact Trailblazers" in the realm of technology and innovation.

Their stories and achievements serve as a source of inspiration for those seeking to make a meaningful impact in the world of technology.

36 THE TITANS

OCTOBER 2023

EVENT

GCF Preferred Partners Awards

The GCF Partners Awards recognize

provided financial support but had actively

were Jabra and Alpha Tech. Digital reward

organizations that have played a pivotal

engaged in the summit's mission,

partner was Xoxoday and Registration

role in fostering global collaboration and

demonstrating a shared commitment to

partner was ITQAN. Conversational AI

partnership within the technology industry.

advancing technology leadership on a

Partner was Twixor and AI Applications

These awards acknowledge the significant

global scale. The Title partners of the event

Partner was V Group Inc. and Cybersecurity

contributions of organizations that have

were Mindware and Dell Technologies.

Partner was Spire Solutions. Supporting

supported and facilitated the goals of the

Moto Challenge Partners were Logitech

partners were Acronis, HPE Aruba, HTP,

World CIO 200 Summit and the broader

and Microsoft. Platinum Partners include

+971 Cyber Security, DigitalTrack and

tech community. The GCF Preferred

Zero&One, F9 Infotech, StorIT and

Spade Infotech. Finally, the Global Strategic

Partners Awards honor partners who offer

Commvault. Gold Partners were Paessler,

Partners were CAAS and OPX Technology.

diverse, cutting-edge solutions that cater

Connor, Swiss GRC, Ramco and Redington.

As we reflect on the accomplishments of

to the evolving needs of the modern

The Knowledge Partners include GCF

these remarkable individuals and

enterprise. These solutions encompass a

Academy, Litt, Windmill and Intelligent

organizations, we are reminded of the

wide spectrum of technological

Leadership. The Majlis Partner was Quixy

boundless potential of technology to shape

innovations designed to drive business

and Silver Partners were Truspeq,

the future. Together the leaders continue

growth and efficiency.

CloudHost, BITS, emt, Finesse, Forcespot

to drive progress, transform industries, and

The sponsors of the event had not only

and Claroty. The Entertainment partners

inspire the digital future.

OCTOBER 2023

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COVER FEATURE

Gurucul: Transforming Cybersecurity with NextGen SIEM and AI With a resolute mission to harness the power of big data, machine learning, and analytics for real-time threat detection, Gurucul has significantly impacted the way organisations protect themselves from security threats.

This article delves into the journey of Gurucul, from its inception to its current position as a leader in the cybersecurity industry.

I think the most important principle we have is our commitment to our customers’ success.

SARYU K NAYYAR

38 THE TITANS

OCTOBER 2023

CEO Gurucul

COVER FEATURE Gurucul, founded in 2010, emerged with a mission to address an unmet need in the cybersecurity landscape – how to harness the power of big data, machine learning, and analytics to empower security operations teams in real-time threat detection. The company's vision is centred on helping organisations safeguard their intellectual property, regulated information, and brand reputation from both insider and external threats. Gurucul aims to equip and empower security operations teams with cutting-edge technology and expert guidance, enabling them to operate at their full potential.

The Evolution of Gurucul When Gurucul was established more than a decade ago, its founders were determined

to assist organisations in comprehending the risks associated with anomalous behaviour. This vision led to the creation of User and Entity Behaviour Analytics (UEBA), a technology that has since become the gold standard for accurately detecting unknown threats. UEBA proved to be a game-changer for security teams, shifting their focus from reacting to threats to proactively identifying them before damage could occur.

Rooted in behaviour and identity analytics, Gurucul recognized the potential to expand its capabilities into the Next-Gen SIEM (Security Information and Event Management) market, essentially combining XDR (Extended Detection and Response), SOAR (Security Orchestration, Automation, and Response), and UEBA.

Gurucul's Role in Cybersecurity Risk Management Cybersecurity is a paramount concern for organisations worldwide. Gurucul's Next-Gen SIEM platform plays a pivotal role in helping organisations effectively manage and mitigate cybersecurity risks. Unlike legacy SIEMs, Gurucul's purposebuilt platform excels in swiftly ingesting and interpreting data from any source, in any format.

Dynamic machine learning is the cornerstone of this platform, continually adapting and learning from incoming data. Beyond data collection and correlation, Gurucul's platform automates various manual tasks and offers a holistic approach to managing threat detection, investigation, and response. “Our cloud-native platform was built to help organisations lower deployment,

OCTOBER 2023

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COVER FEATURE management, and operational costs while preventing damage to business due to cyber-attacks”, says Saryu K Nayyar.

Success Stories and Impact A common reason customers come to Gurucul is to help them with Security Operations Centre (SOC) modernization. Gurucul's solutions have made a significant impact on clients' security posture and risk management strategies.

A prime example is Vodafone Idea (Vi), one of India's largest telecom service providers, serving over 250 million customers. “They selected Gurcul because it dramatically minimized false positives and gave their SOC analysts the ability to focus on actual threats instead of wasting time on things that weren’t important”, says Saryu K Nayyar.

“They also noted that their analysts could customize our machine learning models with ease, which was important because they needed to adapt them to their unique use cases.

This drastically compressed the time needed for investigations”, she adds.

Vi embarked on a Security Operations Centre (SOC) modernization project to enhance insights and align with frameworks like Mitre ATT&CK. Gurucul was chosen due to its ability to minimize false positives and enable SOC analysts to focus on genuine threats. Customizable machine learning models streamlined investigations, significantly reducing the time required for analysis.

40 THE TITANS

Staying Ahead of Emerging Threats Gurucul remains ahead of emerging cyber threats by investigating heavily in research and development. "Our internal team is continually researching emerging trends. We also curate a 'crowdsourced' method of gathering intelligence that is used to develop new models and improve analytics. The threat research team collaborates with the community to incorporate user-driven and in-house models.

This intelligence is ported into industry standard formats for dissemination into our product.

It can also be shared across our community. This collective approach enables Gurucul to stay at the forefront of threat intelligence and enhance our customers' ability to detect and respond to emerging and unknown threats," says Saryu K Nayyar.

The Role of AI and Machine Learning Artificial Intelligence (AI) and Machine Learning (ML) play pivotal roles in Gurucul's cybersecurity solutions. First, machine learning differs from AI in the sense that machines aren’t just expected to be taught how to act intelligently when performing a task; these machines must be able to learn on their own and make decisions without human supervision.

Gurucul pioneered the use of machine learning in identifying user and entity behaviours.

Gurucul's early adoption of machine learning in identifying user and entity behaviours

OCTOBER 2023

has been instrumental.

Machine learning algorithms autonomously identify patterns, detect anomalies, and uncover previously unknown structures and relationships, surpassing human and traditional software capabilities. All in all, it can surpass human capability and software engineering capability to make use of volumes of big data. By incorporating Generative AI, Gurucul's platform can rapidly detect security breaches, even in the absence of a known threat model. This combines machine and human efforts for swift incident identification and response.

Incident Response and Damage Mitigation Incident response is a critical aspect of cybersecurity, and Gurucul assists organisations by incorporating Security Orchestration, Automation, and Response (SOAR) technology into its Next-Gen SIEM. SOAR complements SIEM by automating and streamlining incident response. It enables security teams to create automated workflows that triage and respond to alerts, reducing investigation and remediation times. Gurucul's integration of SOAR and SIEM empowers organisations to enhance their security posture by responding swiftly to security incidents.

Future Direction and Growth The future direction and growth opportunities are clear. The SIEM market, currently valued at $6 billion USD, holds immense

COVER FEATURE

potential as organisations recognise the need for centralised security operations management.

Gurucul continues to evolve by incorporating advanced technologies like Generative AI and advanced analytics.

By staying at the forefront of cybersecurity, Gurucul aims to address increasingly sophisticated threats.

Leadership Principles and Strategies Effective leadership is vital in a competitive industry like cybersecurity. “I think the most important principle we have is our commitment to our customers’ success”, says Saryu K Nayyar.

“Gurucul helps in problem solving and making very stressful jobs easier. There is nothing more satisfying than coming up with a solution that solves a

tough problem that would have otherwise gone unaddressed”, she adds.

The company's passion for innovation has driven its success, exemplified by its pioneering work in UEBA. Continuous innovation and the willingness to push beyond current limits have set Gurucul apart.

Ensuring Alignment and Communication In a dynamic industry like cybersecurity, alignment and communication are crucial.

Gurucul ensures alignment through weekly leadership meetings that focus on objectives and key results. Regular employee meetings keep the workforce informed and engaged, ensuring everyone shares the company's vision and mission.

Staying Informed in a Rapidly Evolving Field To stay updated with the latest trends and developments in the cybersecurity industry, Gurucul's CEO is committed to reading extensively, attending industry events, and networking with experts. This knowledge continually informs the company's strategic decisions, helping Gurucul stay ahead of the curve.

Gurucul's journey in the cybersecurity industry is marked by innovation, a commitment to customer success, and a relentless pursuit of excellence.

With advanced technologies, a collaborative approach to threat intelligence, and a customercentric focus, Gurucul is wellpositioned to lead the way in transforming cybersecurity and addressing the ever-evolving threat landscape.

OCTOBER 2023

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CIO PROFILE

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CIO PROFILE

Building Excellence: Enhancing IT Project Success WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS? In the next 5-10 years, transformative trends will redefine IT and the CIO's role. The evolution of technology from a cost centre to a revenue generator will be pivotal. CIOs must navigate this shift, leveraging AI and cloud computing for data-driven decisions and scalability. Cybersecurity and privacy measures will be paramount, and edge computing and IoT technologies will demand innovative strategies.

CIOs must fortify organisational resilience and strategic advantage in this evolving landscape to thrive. This shift signifies a fundamental mindset change within IT and across the entire organisation, positioning technology as a value enabler rather than a cost driver.

Our organisation has embraced agile development practices to remain adaptive to shifting market dynamics.

IN YOUR OPINION, HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Over the past years, there's been a noticeable uptick in the emphasis on diversity in the workplace. Companies globally now recognise the myriad advantages diverse teams offer.

This heightened awareness is not just about fairness; diverse teams drive innovation, cater to broader markets, and ensure varied perspectives, ultimately strengthening organisational outputs.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream workplace is one of positivity and openness, championing collaboration. Melding technology and creativity, it boasts modern tools alongside brainstorming zones. The

DANIEL SURABOYINI

CIO SIPEF

OCTOBER 2023

THE TITANS 43

prevailing culture is committed to ongoing learning and growth, underscores individual well-being, and strikes a work-life balance.

It treasures every voice, spurring innovation and applauding team triumphs.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most engaging aspect of my role is steering the technological trajectory of the organisation, ensuring alignment with our vision. I cherish the opportunity to innovate, lead crossfunctional teams, and influence transformative solutions. Bridging the gap between technology and business while fostering growth and resilience is deeply satisfying.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my role is navigating the ever-evolving technological landscape while ensuring alignment with business goals. Balancing immediate IT needs with future innovations, managing cybersecurity risks, and fostering seamless integration across departments, all while maintaining cost-efficiency and stakeholder trust, often prove demanding yet vital.

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HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Our organisation has embraced agile development practices to remain adaptive to shifting market dynamics. By adopting agile, we've fostered a more collaborative approach between IT and business units, enabling faster feedback loops and iterative development.

This approach has led to quicker deliveries, improved product quality, and an enhanced ability to pivot based on real-time user feedback and changing priorities.

The impact on our IT projects includes shorter time-to-market, increased stakeholder satisfaction, and a marked reduction in wasted resources. The culture of continuous improvement and flexibility that agile promotes has been invaluable in driving innovation and resilience.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

To build my teams, I'll prioritise diversity of thought and experience, ensuring a mix of skills that complement each other. I'll invest in

training and mentorship, fostering a culture of continuous learning.

Encouraging open communication and collaboration, I'll align everyone with our shared goals while valuing individual growth and contributions.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

A few Global projects I spearheaded: OneMail and OneIdentity back in 2022 involved IT teams from Belgium, Singapore, Ivory Coast, Papua New Guinea, and Indonesia. Navigating diverse cultural nuances, communication styles, and time zones was challenging. I initiated virtual teambuilding exercises, which cultivated mutual respect and bridged cultural gaps. We implemented collaboration tools tailored to accommodate varied languages and work hours. By capitalising on the unique strengths of each region, we fostered a symbiotic working dynamic. This diversity brought about a wealth of innovative ideas, and our project benefited immensely from the varied perspectives. The experience underscored the richness and potential of global collaboration.

DEFINE 2023 IN 3 WORDS.

Progressive, Evolving, Unpredictable.

Sustainability is paramount in our organisation. We've pioneered the Solar Power project in Ivory Coast, powering the entire IT office, PD/GM's premises, and meeting areas. This initiative not only reduces our carbon footprint but also exemplifies our dedication to green energy. Following its success, we're exploring extending solar provisions for lighting and, ambitiously, air conditioning. Furthermore, we're soliciting proposals to integrate solar power at a few of our banana packing stations after witnessing the transformative impact of solar implementation. Technology, in tandem with our sustainability vision, is reshaping our environmental strategy and reinforcing our commitment to a greener future.

OCTOBER 2023

2024 TRANSFORMATION IN

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CIO PROFILE

The Shift from Technical Expert to Strategic Leader In the dynamic landscape of modern businesses, the role of CIOs is undergoing a profound transformation. The relentless pursuit of digital transformation has thrust technology adoption into the spotlight as a pivotal business driver.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

One of the most important trends is that organisations are more and more enthusiastic about embracing Digital Transformation. Adoption of technology, is one of the key business drivers, leading to the role of a CIO being transformed to that of a strategic business leader or one of the corporate strategists. With every passing day, justifiably a CIO is expected to be focused more on the businesscentric strategic responsibilities and more involved in business operational processes. Therefore, in the coming years, a major chunk of the CIO’s role would

SUBHAKAR RUDRA

Chief Information Officer WPIL

46 THE TITANS

OCTOBER 2023

CIO PROFILE be about the fast understanding of the combination of the technology and business landscape and adding value to the business in the form of driving flexible business innovation leading to revenue-generating products and services. There is no doubt that the CIOs would also continue to focus on technical issues, Information security management, and maintain high standards of IT operations, etc. However, in these areas, they can be expected to outsource the services while retaining a few internal key strategic positions.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

There has been a genuine and visible increase and we all are

reaping great and obvious benefits from it. Equal opportunity and respect, inclusiveness - all these lead to an increase in the possibility of the congregation of brilliant minds with diverse thought processes and, a vibrant and happy workplace environment further leading to enhanced productivity and higher employee retention.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

For me, my dream work environment or culture is, where there is mutual respect. Where inclusiveness gets priority over any kind of discrimination. Where people are judged based on nothing else except their character, attitude, and professional competence.

Where resources are evaluated

based on the level of honesty and sincerity in their effort, their integrity and not only on the outcome. An environment that promotes collaboration, open communication and innovation, encouraging knowledge sharing while providing opportunities for professional growth and development.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Getting to learn about all the interesting developments that are happening in the technology space and often probable opportunities to try those out. Being part of fantastic brainstorming sessions on new process development, improvement of existing business processes and subsequently the associated challenges in terms of relevant technology alignment. Learning about

OCTOBER 2023

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CIO PROFILE different perspectives and gaining knowledge from the younger team members/peers.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

There are multiple challenges alike any other job role. However, considering the change in the CIO role these days, the primary challenges are effectively understanding and addressing the new business challenges using the most relevant yet cost-effective technology option, ensuring low OPEX and countering the ever-growing cyber threat. In addition to these, data privacy, compliances and lack of good IT resources, etc. have always posed challenges and continue to do so.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

The initiatives were started

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from few years ago and more aggressively during the postpandemic period. Therefore, more and more stress was/are given to leveraging technology to add value to the business in terms of bringing in the much-required agility and flexibility that today’s changing market condition demands subsequently leading to a positive impact on business performance.

This entire initiative had/has a very encouraging impact on the IT projects. Required budgets were/ are being allocated in addition to receiving huge assistance on change management. We could focus on shortlisting for evaluation, evaluation and selection, implementation and adoption of technologies that are relevant to our business objectives e.g., migration to the latest version of ERP, moving from on-prem to cloud, adoption of BI/BA, etc. and more are already in the pipeline.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Team planning is done based on the IT needs for a specific role/ skillset, the scope of projects in addition to the sector, size and complexity of our business being

an important factor. The job descriptions and responsibilities are clearly defined to ensure clear expectations are set. Through various recruitment channels, resumes are sourced and reviewed, shortlisted, and interviewed along with carrying out technical assessments, to evaluate a candidate

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

In one of my previous organisations, I was fortunate enough to have the opportunity to lead a team of professionals coming from diverse cultural backgrounds. I was never taught to discriminate between people based on cultural background, colour or religion, etc. That helped me the most while leading that team of culturally diverse professionals.

Inclusiveness and mutual respect for each other’s culture were the keys to successful collaboration.

For me, it was a very exciting time full of so much learning.

DEFINE 2023 IN 3 WORDS.

Adaptability, Learning, Exciting.

WPIL as an organisation takes environmental concerns very seriously and believes that each and every individual/organisation in an individual capacity or collectively must contribute responsibly towards achieving sustainability goals and these are achievable if done with all sincerity. Therefore, digital technology is being leveraged to reduce carbon footprints and other pro-environment initiatives.

We have migrated our entire ERP and e-mail workload to the cloud and shut down 90% of our on-premise servers. For the balance of 10%, we ensure running the servers at full capacity whenever possible. End-user devices are ensured to be used till end-of-life and then discarded following proper e-waste management policy. Process optimisation along with cloud-based ERP allowing online document approval systems etc., BI/BA ensuring online user-friendly reporting, anytime from anywhere and any device, helped us to reduce the usage of paper or printing by 70%. Our target is 100%.

OCTOBER 2023

CIO PROFILE

Future of IT and Innovative Methodologies in IT In this era of data abundance, the technologies leverage vast amounts of information to unearth valuable insights, enabling organisations to craft fresh business models and revenue streams.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

As far as the future of IT and the role of the CXO, not just the CIO, is concerned, Gen AI, Machine Learning, and Hyper Automation will be at the forefront in the next several years.

From a business perspective, these technologies drive major inroads: (1) new ways of doing business, that is new revenue models, and (2) new ways of doing work, that is doing more with less.

With these technologies using tons of data collected, businesses can generate new insights to generate new business models and revenue streams. This is happening now. Organisations that do not employ these technologies are getting left behind.

Automation, to a large extent, has always been about efficiencies and doing more with less. Using Gen AI, Machine Learning, and Hyper Automation will provide the bang for the buck.

In the Education sector, the nexus of these technologies is hyper-personalised learning experiences.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

I’ve seen a very strong awareness and the positive impact of diversity in tech business. No single race, ethnicity, religion, or gender has a monopoly on talent and holds senior management roles. The environment now is much different compared to a couple of decades ago. Today, people are more

ALEX USTARIS

Chief Technology Officer - PHINMA Education Holdings, Inc. Chairman - CX Erudite Tech, Inc. Board Director - RAIR Technologies, Inc.

OCTOBER 2023

THE TITANS 49

CIO PROFILE open about diversity and are actually more inclusive in their work relations and conversations.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

I like very much where I am right now: a fulfilling job that makes the lives of the underserved better, while at the same time having a direct hand in making technology transform education.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

I feel an affinity to the organisation’s mission of making lives better through education.

And I can feel that my job has a direct impact on students’ lives.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

I guess the hardest part of the CIO role, as in any CXO job, is letting go of people. Although this has not yet happened in my current organisation, I have had to do that in most of the organisations that I’ve joined, even several times in some of them. They say that is just an objective decision to make.

But we are talking about people who have families. Many of them are friends too. At the end of the

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day, I’m also human like them.

From an objective standpoint, letting go of some headcount will be for the greater good of the company and the remaining employees. That has always been the result in all the organisations where I had to resort to such drastic measures.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Agile is the way to go, especially since we’re implementing a lot of SaaS solutions. Complementing SaaS are custom-building plans that will revolve around the core systems and will integrate them. As such, we are starting a DevSecOps practice. In addition to that, we plan to implement RPA/LC/NC technologies for an even more agile deployment of solutions that align with go-tomarket objectives.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Diversity in the organisation makes for diverse and innovative

ideas. Diversity is not only about race, ethnicity, gender, and religion. It also includes age and experience. I hire new graduates, those with little experience, and those who are shifting careers.

Having a full complement of highly experienced and highly skilled team members does not guarantee success. When people learn together through experimentation and by learning from mistakes, as well as through careful planning and execution, the team becomes stronger, more resilient, and highly motivated.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

The most challenging experience was one I had several years ago when I took a global lead role in a multinational initiative involving IT and various departments.

My challenges back then of having to manage a huge project team, composed of people from various countries, included facilitating virtual meetings with heated arguments and adapting to local cultures during after-office hours dinners and karaoke. It was great fun!

DEFINE 2023 IN 3 WORDS.

AI or bust!

Among our organisation’s goals is zero carbon footprint. That’s a lofty and noble ambition that our Digital Transformation is aligned with. We are implementing solutions that have less or no on-premise hardware by making full use of the various Cloud Technologies for our solutions, Analytics and Data Lake infrastructure, SDWAN-as-a-Service, MSOC-as-a-Service and Device-as-aService. Moreover, we have Energy Management solutions as part of our Smart Campus thrust in our Digital Transformation Roadmap. These technologies not only lessen administration complexity but also move us towards our goal of zero carbon footprint.

OCTOBER 2023

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CIO PROFILE

Defining 2023: Overcoming Resistance to Change As we step into the future of Information Technology, the landscape is undergoing a seismic shift driven by transformative trends. Artificial Intelligence and automation are revolutionising businesses, while cloud computing continues to reshape IT infrastructure.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

AI and automation technologies are the new trends that will shape the future. It increasingly impacts businesses, enabling process automation, data analysis, and decision-making like ChatGPT, chatbots, robotics and many AI tools. CIOs will

need to understand the potential of AI, identify relevant use cases, and drive the integration of AI technologies into various business functions like education, finance, traveling, customs, health and many other sectors. Great example of utilising AI and virtual environments for training purposes!

The use of AI in training centres to create realistic scenarios in a metaverse virtual environment can offer several benefits for training customer service agents which create Realistic Training Scenarios, Enhanced Engagement and Immersion, Scalability and Cost Efficiency for this solution.

The second trend is the adoption of cloud computing that will likely continue to grow, with organisations leveraging public, private, and hybrid cloud solutions. CIOs will be responsible for developing cloud strategies, managing cloud service providers, and ensuring the security and scalability of cloud environments. Cloud computing allows organisations to leverage infrastructure and software resources provided by third-party cloud

ABDULLA ALBINJASIM

Chief of IT Institute of Public Administration

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CIO PROFILE service providers. This eliminates the need for organisations to invest in and maintain their own physical infrastructure, which can be costly in terms of hardware, software, maintenance, and upgrades. Additionally, cloud services often operate on a pay-as-you-go model, enabling organisations to scale resources as needed and avoid upfront capital expenditures. With cloud computing, many administrative tasks, such as hardware provisioning, software installation, and system maintenance, are managed by the cloud service provider. This reduces the burden on internal IT teams, allowing them to focus on more strategic initiatives rather than routine maintenance tasks.

Cloud providers also handle tasks like security updates, backups, and infrastructure monitoring, further reducing administrative efforts. Cloud computing and related technologies enable remote work by providing secure access to applications, data, and collaboration tools from anywhere with an internet connection. This flexibility allows IT professionals to work remotely, reducing the need for physical office spaces and expanding the pool of available talent to organisations. Remote work also offers benefits such as increased productivity, improved work-life balance, and reduced commuting time and costs.

The third trend is cybersecurity and data privacy that will remain top priorities. CIOs will need to implement robust cybersecurity measures, develop incident response plans, and ensure

compliance with data protection regulations.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

CIOs can leverage technology to create inclusive digital environments, ensure accessibility for individuals with disabilities, and minimise bias in AI algorithms and data-driven decision-making processes. CIOs also have the responsibility to mitigate potential negative impacts of technology on diversity, such as algorithmic bias, privacy concerns, and the digital divide.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

I value an organisational culture that embraces new ideas, experimentation, and out-ofthe-box thinking. This culture empowers IT teams to explore emerging technologies, propose innovative solutions, and drive digital transformation initiatives that can provide a competitive edge. A dream work environment recognises the importance of work-life balance and promotes employee well-being. I appreciate a culture that supports flexible work arrangements, promotes wellness initiatives, and encourages healthy worklife integration. This enables employees to maintain their physical and mental well-being, leading to increased productivity and job satisfaction.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Problem-Solving and Complex Challenges: I like being involved in tackling complex technological challenges and finding solutions to our business problems. I work with cross-functional teams to analyse and address issues related to cybersecurity, data management, infrastructure, and system integration. The process of problem-solving, overcoming challenges, and finding effective solutions can be intellectually stimulating and rewarding for me.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Implementing technology-driven change within an organisation can be challenging. I often face resistance to change, cultural barriers, and the need to shift mindsets and behaviours.

Overcoming resistance, gaining buy-in from stakeholders, and fostering a culture of innovation and digital transformation requires strong leadership, effective communication, and change management skills. Budget constraints and the challenge of effectively allocating resources across various technology initiatives are also another challenge. we need to prioritise investments, balance competing demands, and demonstrate the value and return on investment of technology projects. Strategic prioritisation, effective resource management, and strong business case development skills are essential to address this challenge.

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CIO PROFILE HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, we use agile development practices, and it has a significant impact on our training management system development projects, particularly in terms of project management, collaboration, adaptability, and customer satisfaction. It promotes close collaboration among our team members, stakeholders, and customers.

Cross-functional teams work together in a highly collaborative environment, encouraging frequent communication, knowledge sharing, and collective decision-making. This collaborative approach fosters a sense of ownership, promotes transparency, and enables better alignment of project goals and customer expectations. Agile development places a strong emphasis on delivering value to our customers. By involving

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customers or stakeholders early and continuously throughout the project, teams can better understand their needs, gather feedback, and prioritise features or functionalities that provide the highest value. This customercentric approach ensures that the project outcome aligns with customer expectations and maximises customer satisfaction.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

First, I focus on individual skills and capabilities, and then I must make sure the diversity and inclusion within my teams. I will create a reporting hierarchy, and the relationships between different roles and this structure will ensure clear lines of responsibility, effective collaboration, and efficient workflow within my team.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Currently, I am leading a culturally diverse team. I actively promote an inclusive environment where team members feel respected, valued, and empowered

to contribute their unique perspectives. I understand, appreciate, and adapt to different cultural norms, values, and communication styles. I invest in developing our own cultural intelligence and encourage my team members to do the same.

This includes learning about different cultures, customs, and communication preferences to effectively engage with team members from diverse backgrounds.

I practice active listening, provide feedback effectively, and ensure that communication is inclusive, respectful, and easily understood by all team members. I shared and established common goals and values that unite my team and I should lead by example and demonstrate inclusive behaviours and cultural sensitivity. Show respect for different perspectives, actively seek input from team members, and ensure that decisions and opportunities are fair and equitable. Act as a role model for inclusive leadership and promote a culture where diversity is seen as a strength.

DEFINE 2023 IN 3 WORDS.

AI shapes the future.

We are using cloud computing and virtualisation technologies that reduce the energy consumption and carbon footprint associated with on-premises infrastructure. We must improve the energy efficiency of data centres and implement technologies such as advanced cooling systems, energy-efficient hardware, and server consolidation to reduce power consumption. Moreover, we must promote the use of renewable energy sources, such as solar or wind power, to power data centres and IT infrastructure. We must promote also the use of virtual meetings and collaboration tools to reduce the need for extensive business travel. By enabling remote work and virtual meetings, organisations can minimise carbon emissions from commuting and travel, while also improving work-life balance for employees. The digital transformation initiatives also reduce paper consumption and promote paperless workflows.

OCTOBER 2023

CIO PROFILE

The Gratifying Aspects of IT: Problem-Solving and Positive Impact Our organisation has adopted agile development practices to respond more flexibly to changing market conditions.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

I foresee trends such as increased automation and Artificial Intelligence, the emergence of edge computing, and the growing importance of cybersecurity. The role of the CIO will evolve to become more strategic,

DR ISMAEEL M ALMAKRAMI

Hospital Director & Health Informatics Consultant Ministry of Health

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CIO PROFILE focusing on innovation, digital transformation, and aligning IT with business objectives.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there has been an increase in awareness of diversity and its positive impact in the workplace.

Organisations are now actively promoting diversity and inclusion initiatives, recognising that diverse teams bring different perspectives, creativity, and better decision-making.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream work environment would be an inclusive and collaborative culture where everyone’s ideas are valued.

It would have flexible working arrangements, opportunities for continuous learning and growth, and a supportive leadership team that empowers employees to take ownership and make a difference.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most satisfying aspect of

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my job role is solving complex problems and seeing the positive impact of our IT initiatives on the organisation. It's rewarding to witness the tangible benefits and improvements that our technological solutions bring to various stakeholders.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my job role is keeping up with the rapid changes in technology and ensuring that our IT systems and infrastructure are adaptable and secure. It requires continuous learning, staying updated with industry trends, and effectively managing resources and priorities.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, our organisation has adopted agile development practices to respond more flexibly to changing market conditions. This shift has greatly improved our IT projects by fostering collaboration, enabling

faster delivery, and allowing for continuous feedback and improvement throughout the development process.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

I plan to build my teams by emphasising a strong culture of collaboration, and open communication, and fostering a diverse and inclusive environment.

I would also focus on hiring individuals with a mix of technical expertise, creativity, and adaptability, ensuring a wellrounded team capable of tackling various challenges.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I have led a culturally diverse team where individuals came from different countries and backgrounds. It was a rewarding experience as it brought together unique perspectives, cultural insights, and diverse problemsolving approaches. By promoting inclusivity and fostering effective communication, we were able to leverage our diversity and achieve successful outcomes.

DEFINE 2023 IN 3 WORDS.

Innovative, connected, transformative.

Technology is leveraged in our organisation to reduce our environmental footprint and contribute to sustainability goals. We have implemented energy-efficient solutions, virtualised our infrastructure, and incorporated renewable energy sources. Additionally, we utilise digital tools and remote collaboration to minimise travel and paper usage, contributing to a more sustainable work environment.

OCTOBER 2023

CIO PROFILE

Building Strong IT Teams: Diversity, Skills and Collaboration As we step into 2023, the role of CIOs has never been more critical. The digital era continues to reshape industries, demanding adaptability and innovation.

WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

In the next 5-10 years, several trends will shape the future of IT and the role of the CIO: 1. Digital Transformation: IT will play a central role in helping organisations adapt to the digital era, and CIOs will be essential for driving innovation and flexibility.

2. Cybersecurity: Due to the rising threat of cyberattacks, CIOs will place a strong emphasis on creating robust cybersecurity plans to

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Head of IT Havelock One

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CIO PROFILE safeguard data and infrastructure.

3. Cloud Computing: Cloud technology will remain dominant, and CIOs will need to efficiently manage various cloud environments, including hybrid and multi-cloud setups.

4. AI and Automation: CIOs will use AI and automation to improve efficiency and decision-making processes.

5. Data Governance: Effective data management and utilisation will be a top priority, requiring robust data governance practices.

6. Remote Work: CIOs will support remote and hybrid work setups by implementing advanced collaboration tools and ensuring secure remote access.

7. Sustainability: Sustainable IT practices will gain importance as organisations respond to environmental concerns.

8. Customer-Centricity: CIOs will align IT strategies with customer

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needs to gain a competitive advantage.

9. Regulatory Compliance: Staying in compliance with evolving regulations will be essential for CIOs. 10. Skills Development: CIOs will invest in training and upskilling their teams to help them adapt to these changes effectively.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

There is a noticeable increase in acknowledging the positive impact of diversity in workplaces.

Many businesses now actively emphasise diversity and inclusion initiatives, recognising their potential to boost innovation, foster creativity, and nurture a more inclusive company culture.

OCTOBER 2023

This recognition is driven by the understanding that diverse viewpoints notably enhance problem-solving abilities and overall business success.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

In the manufacturing sector, the work environment I aspire to cultivates teamwork and productivity as its core values.

It places a high emphasis on safety, innovation, and stateof-the-art technology. A culture that encourages ongoing enhancement, empowers staff and celebrates diversity is fundamental. I envision a workplace where transparent communication, adaptability, and a dedicated commitment to sustainability are central pillars.

EVENTS

CIO PROFILE

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most engaging and satisfying aspect of my job role in the manufacturing sector is witnessing the tangible impact of innovation and technology on our operations.

Implementing efficient processes, optimising production, and contributing to our company's growth and success while overcoming challenges make each day rewarding and fulfilling.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my job role in manufacturing is navigating the rapid advancements in technology while ensuring the security and reliability of our systems.

Balancing innovation with robust cybersecurity measures to protect sensitive data and processes poses an ongoing challenge in today's evolving technological landscape.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE

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METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, our organisation has embraced agile development practices to enhance adaptability in response to market dynamics.

Agile methodologies have significantly impacted our IT projects by promoting iterative development, continuous collaboration, and rapid adjustments. This approach has improved project transparency, enabling better alignment with evolving business needs. It has also fostered a culture of flexibility and teamwork among our IT teams, resulting in faster project delivery, reduced risks, and increased customer satisfaction.

Overall, adopting agile practices has been instrumental in our ability to navigate changing market conditions effectively and deliver value-driven IT solutions.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

To build strong IT teams, I emphasise a diverse skill set and a shared commitment to our organisation's goals. I prioritise hiring individuals with

technical expertise, creativity, and a collaborative mindset.

Encouraging continuous learning, fostering a culture of innovation, and providing growth opportunities are integral to team development and success.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

My team consisted of members from various backgrounds, bringing unique perspectives and experiences to the table. I ensured open communication channels, encouraged crosscultural awareness, and celebrated diversity as a source of strength.By promoting inclusivity and valuing each team member's contributions, we not only achieved our project objectives but also cultivated a rich collaborative environment.

It was a rewarding experience that underscored the immense potential of harnessing diverse talents and backgrounds to drive innovation and achieve exceptional results in a globalised business landscape.

DEFINE 2023 IN 3 WORDS.

Innovative, Transformative, AI & Tech-Driven.

In our organisation, technology plays a pivotal role in our sustainability efforts. we've adopted cloud-based solutions to reduce on-site hardware, minimising energy consumption and emissions. Furthermore, remote work and virtual meetings have become integral, reducing our employees' commuting and carbon footprint. These tech-driven initiatives align with our commitment to sustainability, helping us minimise environmental impact and make progress toward our green objectives while also enhancing operational efficiency.

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CIO PROFILE

Strategies for Ensuring Data Security in a Digital World WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

The role of CIOs is continually evolving in response to technological advancements and changing business needs. In time to come, CIOs will be responsible for Digital Transformation by leveraging technologies like cloud computing, AI & ML, IoT, and data analytics to drive innovation and competitiveness. They would also be responsible for carefully curating the reliable infrastructure in Hybrid and Multi-Cloud Environments, in view that organisations increasingly adopt hybrid and multi-cloud strategies, they would need to manage complex infrastructures, ensure data security, and optimise costs while leveraging the benefits of

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Director (IT) Institute of Technology & Science, Ghaziabad

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CIOs need to invest in robust security measures and stay ahead of evolving cyber threats.

CIO PROFILE

cloud technologies. With changing times and massive adoption of technology in various business verticals, the importance of cybersecurity will only grow, with an emphasis on proactive threat detection and mitigation. CIOs need to invest in robust security measures and stay ahead of evolving cyber threats. In addition to the above, CIOs need to support flexible work arrangements, ensure remote security, and invest in collaboration technologies.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, of course. there has been a noticeable increase in awareness of diversity and the positive role that CIOs and other leaders play in promoting diversity and inclusion in the workplace. This awareness is driven by several

factors which may include Social and Cultural Shifts, Business Imperatives, Talent Attraction & Retention, Regulatory & Legal Considerations, Globalization, etc. It's important to note that while awareness of diversity and the role of CIOs in promoting it has increased, the level of commitment and the actions taken to promote diversity and inclusion can vary significantly from one organisation to another.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

I would look for a work environment that is InnovationFocused, Technology-driven, Agile, and Adaptive, has supportive leadership, and encourages and supports innovation, Collaboration which is essential in IT. The work culture I would love that provisions Inclusivity, Empowerment, Continuous Learning, promotes

Work-Life Balance and observes Transparency with Ethics and Responsible and Recognises the efforts and Rewards of employees.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Truly, the fulfilment in the dynamic and multifaceted nature of my role, I, with my team, have made a significant impact on my organisation's functioning and the broader technology landscape. I have the opportunity to Drive Innovation, contribute to Solving Complex Problems, find creative solutions to challenges, and overcome obstacles that is intellectually satisfying. In addition to my team, I have been able to make the systems flexible, and secure and help in Enabling Business Growth and contributing to Organisational Resilience. This has been really very engaging and satisfying.

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CIO PROFILE WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

As the Director of IT, my role is multifaceted in nature which requires a combination of technical expertise, leadership skills, and adaptability to navigate the evolving IT landscape and support the organisation's strategic goals. Apart from regular and routine tasks of system upkeeping and ensuring availability, some of the challenges include Balancing Priorities, Technological Complexities, Budget Constraints, Cybersecurity Threats, Change Management, Regulatory Compliance, Disaster Recovery and Business Continuity.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Adoption of agile development practices and other innovative alternatives are need of the hour to keep systems responsive and meeting the organisations

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expectations and to respond more flexibly to changing market conditions. We have been developing lots of applications to cater to our Group requirements and the adoption of agile methodology, like Scrum and Kanban, has immensely helped us in various ways. This has led to faster delivery of software and features with improved adaptability through enhanced Collaboration. This has also reduced the risk of project failure and allows for more frequent assessment and mitigation of risks with increased transparency, Continuous Improvement and empowers the team with better resource utilisation.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

A Team is very crucial in discharging the responsibilities and ensuring the attainment of business goals. Building and leading effective IT teams is a crucial responsibility for me to keep showing. It requires understanding and careful assessment of business goals. In my understanding, a successful team can be built on the basis of mutual respect, trust and confidence among them. Rest can

be done easily by mentorship and coaching wherever required.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Yes Sure. Being a leading Group of Academic Institutions and having diversified course offerings varying from Engineering to IT, Management, Dentistry, Pharmacy, Biotechnology, Physiotherapy, and running Hospitals, it is obvious that people from different backgrounds including cultural, beliefs, languages, religions, etc. join and become part of the team. It is very challenging and interesting to make everyone comfortable so that they can contribute to meeting organisational goals.

As a leader one needs to keep himself or herself in their shoes to understand their anxiety, concerns and, sometimes, fear.

It requires continuous dialogue, communication among the team, creating opportunities to communicate, spending some time with the team and lighter moments as a confidence building measure.

DEFINE 2023 IN 3 WORDS.

Dynamic, Transformative, Digital.

We have taken many initiatives to leverage technology to reduce their environmental footprint and contribute to sustainability goals. Some of the initiatives include: Using virtualisation, server consolidation, and advanced cooling techniques to reduce energy consumption and carbon emissions, migrating part of the IT workloads to the cloud has reduced the energy consumption and physical infrastructure requirements of on-premises. Also, we have increased our dependence on Renewable Energy Sources and installed Solar Panels on Top of the all Blocks of the campus which cater to about 60% of our total energy requirements. Also, the Waste Reduction by implementing e-waste recycling programs and responsible disposal practices for outdated IT equipment reduces the environmental impact of electronic waste.

OCTOBER 2023

CIO PROFILE

Shaping the Future of ICT: Key Trends and the Evolving Role of the CIO WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

Over the next 5-10 years, several key trends will shape the future of ICT and the role of the CIO. Firstly, the continued rise of artificial intelligence and automation will transform ICT operations, allowing CIOs to focus on strategic decision-making.

Secondly, cybersecurity will remain a top priority, necessitating CIOs to be vigilant in safeguarding data. Thirdly, the increasing importance of data analytics will require CIOs to harness the power of data for insights. Lastly, the shift towards cloud computing and remote work will demand agile and adaptable ICT infrastructures, where CIOs will play a

central role in enabling this transformation.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there has been a noticeable increase in awareness regarding diversity and its positive impact on workplaces. Many organisations now recognise that diverse teams bring unique perspectives and enhance creativity, innovation, and overall business success. But we still need to make sure everyone gets a fair chance and is treated equally.

The increasing importance of data analytics will require CIOs to harness the power of data for insights

JEEJITH SREEDHARAN

Senior Manager - ICT Qatari Investors Group Q.P.S.C.

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CIO PROFILE PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

In my ideal workplace, I want a place where people can be creative and work together to come up with new ideas. It should be a place where everyone's different viewpoints are important, and where employees feel like they are in control of their work. Trust and open communication are the norm, and we strike a healthy balance between work and personal life.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most satisfying aspect of my job role is the opportunity to assist and empower individuals with information and solutions.

I find it engaging to address diverse questions and challenges, contributing to problem-solving, learning, and personal growth for both myself and those I interact with.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my job role is staying current with the rapid pace of technological advancements and information. It requires continuous learning and adaptability to provide relevant and

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up-to-date insights and solutions in a constantly evolving landscape.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Yes, our organisation has embraced agile development practices. This shift has significantly impacted our ICT projects by fostering greater flexibility and responsiveness to changing conditions. Agile methodologies enable us to break projects into smaller, manageable increments, allowing for quicker adjustments based on evolving requirements. This approach has improved collaboration among cross-functional teams, enhanced communication, and increased project visibility. As a result, we were able to deliver value to our customers more rapidly and continuously improve our products and services to meet changing demands effectively.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

I plan to build my teams by focusing on a diverse and skilled talent pool. I prioritise a culture of

collaboration, ongoing learning, and empowerment. By providing clear goals, fostering open communication, and encouraging innovation, I aim to create motivated and high-performing teams that can adapt to evolving challenges and at the same time excel in their respective roles.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Yes, I led culturally diverse teams on multiple projects. These teams included members from various countries with different cultural backgrounds and working styles.

To ensure effective collaboration, I promoted open communication and respect for diverse perspectives. We established clear guidelines for teamwork and leveraged technology for virtual meetings and shared documentation. By acknowledging and valuing each team member's unique strengths and experiences, we not only achieved our project goals successfully but also enriched our collective knowledge and cultural awareness, creating a stronger and more inclusive work environment.

DEFINE 2023 IN 3 WORDS.

Challenging, Innovation, Transformation.

In our organisation, technology plays a crucial role in reducing our environmental footprint and supporting sustainability goals. We have implemented energyefficient data centres, virtualisation to optimise server utilisation, and smart building systems to reduce energy consumption. Additionally, digitalisation initiatives have reduced paper usage, and remote work solutions minimise the need for commuting, lowering our carbon emissions. These technologydriven efforts not only contribute to sustainability but also enhance operational efficiency and cost savings, aligning our organisation with responsible environmental practices and global/local sustainability targets.

OCTOBER 2023

CIO PROFILE

CIO PROFILE

Achievements and Fulfilment: The Engaging Facets of the CIO Role The world of Information Technology is in a constant state of flux, and the role of CIOs is no exception. Over the next 5-10 years, we anticipate significant shifts in the responsibilities and functions of CIOs. WHAT TRENDS DO YOU SEE SHAPING THE FUTURE OF IT AND THE ROLE OF THE CIO IN THE NEXT 5-10 YEARS?

Looking at the role of the CIO I expect to see a further entanglement of the roles of CIO and COO in the next few years. As operational processes and services become more digitised, automated and data driven, the role of the CIO becomes more and more that of a COO. Where CIOs used to focus on supporting the business, and making sure that they had the right IT services, they now lead digital transformation programs, guiding the whole organisation to a digital-first, data driven reality. In the next few years, that role will increasingly overlap with that of the COO, who in turn will have to become more digital savvy and tech knowledgeable in order to be able to lead the operations of a digitised organisation. That may result in the COO becoming more of a CIO, or the CIO becoming the COO. It may also mean that the role of the CIO ceases to exist and that current responsibilities end up being distributed between the COO, CTO, IT director and CDO.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF

ARNOUD VAN PETERSEN

CIO & Head of IT National Cyber Security Centre of the Netherlands

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DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, quite certainly. Hiring a more diversified workforce is important. Not just for us, but for many organisations in IT and the government sector, diversity and inclusion are centre stage, also given the benefits that a more diverse workforce brings in terms of innovation and productivity. Hiring a more diverse workforce can at times be challenging given for example that relatively few women graduate in tech or IT related fields. We, as CIOs, have a responsibility to show that IT is an awesome and inspiring field of work for everyone, whoever you are.

Of course, not only gender diversity is important. The same holds true for promoting and fostering a more culturally diverse workforce.

CIO PROFILE PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

We strive to create a work environment and culture that is purpose driven, centred around collaboration, mutual respect, continuous learning and personal growth, focused on creating impact, fostering professionalism and professional autonomy; where making mistakes is perfectly OK and even essential as long as you are open about it and learn from them.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

There are lots of things that make my job engaging and satisfying.

Such as the fact that I can work every day with great minds on innovative technology to solve a number of society’s pressing security challenges. As CIO, I am responsible for drafting and executing the NCSC’s digital transformation strategy. Working on that, and seeing it take shape is inspiring. Every day.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

As the National Cyber Security Centre, we work in a fast-paced, ever-changing environment to which we constantly need to

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adapt. We have grown significantly over the past years and will continue to do so in the next few years. These things combined may sometimes cause some growth pains.

HAS YOUR ORGANISATION ADOPTED AGILE DEVELOPMENT PRACTICES OR OTHER INNOVATIVE METHODOLOGIES TO RESPOND MORE FLEXIBLY TO CHANGING MARKET CONDITIONS? IF SO, HOW HAS THIS IMPACTED YOUR IT PROJECTS?

Like most IT organisations, our DevOps teams have adopted an Agile way of working. Most teams use Scrum, others Kanban. It has helped us to be much more adaptive, flexible and predictable, but also more in control of expenditures and budgeting. There are some challenges though. A pure Agile way of working also requires Agile governance (planning and control) and Agile budgeting practices.

Since we work within a larger government department, we need to comply with governmentwide planning and control and budgeting regulations – which are mostly quite different from Agile budgeting principles. This sets certain limits to the extent to which we can further grow in adopting agile practices.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

The coming months we will need to hire quite a few new people for our different IT teams including our DevOps and infrastructure teams. A considerable part will be permanent positions, others in more temporary roles with temporary (2 year) contracts. Finding temporary hires has turned out to be much easier than filling permanent positions.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Culturally diverse teams are and should be a normal thing, in particular in IT. Having culturally diverse teams has a number of benefits, as they tend to be more innovative and productive. It may require some attention in remote set-ups where teams work from different locations in the world. Team interactions are then limited to specific meetings and video conferencing online. Different cultures and customs may give rise to different sets of expectations, that may or may not be voiced, which can give rise to tensions if these are not met. Key in all this is to communicate more thoroughly and more often than in collocated settings on what you think, expect, and see, and tell often why you do what you do.

DEFINE 2023 IN 3 WORDS.

Mainstreaming of AI.

One of the reasons we are moving our IT workloads to hyper scaler cloud providers is to lower our environmental footprint. Modern hyper scaler datacentres can provide IT infrastructure services in more energy efficient ways than smaller, older datacentres, in particular when these hyperscalers are being supplied with wind energy from offshore wind parks. One of the challenges for the future is AI. Using it will require quite some processor power and electricity. Striking the right balance here – between energy consumption and AI value creation - is one of the questions that we still need to explore further.

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CIO PROFILE

Cloud Migration: From Anticipation to Acceleration and the Role of SaaS and System Integrators The journey to cloud adoption has been a long-anticipated evolution in the tech industry, promising significant advantages such as cost-efficiency, scalability, and agility. For years, discussions centred on the potential of cloud computing and its transformative impact on businesses.

We have been talking as an industry about the migration to the cloud for a very long time. Is that time finally here?

We all know about “the significant upfront costs of on-premises systems”, the benefits of “the pay-as-you-go model of the public cloud” and the benefit of “scaling resources up or down” so

that companies only pay for what they use. Cloud providers kept rolling out improved versions of resource optimisation tools that provided better

LOUKAS TZITZIS

RASHAD KHALIGOV

MD International Business IDDA - Ministry of Digital Development and Transport, Azerbaijan

Deputy Chairman IDDA - Ministry of Digital Development and Transport, Azerbaijan

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SHAHIN ALIYEV

Advisor to the Chairman IDDA - Ministry of Digital Development and Transport, Azerbaijan

CIO PROFILE and more granular control over cloud assets, while further incentivising the transition from on-prem to the cloud by offering enterprise discounts and slashing costs even further.

Yet, until 2020, the muchanticipated transition did not seem to fully pick up pace on a global scale and a personal note, I expected the migration to the cloud to happen much faster.

However, it appears that the pandemic has acted as a catalyst and that things are now finally moving at the speed that we expected. Everyone finally seems to be aligned on the fact that the cloud is not just a technology (r)evolution but a fundamental, essential shift in business strategy and in fact, a pre-requisite. Covid seems to have driven home the fact that companies need to go through an economic metamorphosis and organisations can have significant benefits while maximising the usefulness and preparing for the future across people, systems and processes by accelerating their move to the cloud.

SaaS: Balancing Efficiency of a single codebase Achieving maximal cloud computing benefits through software as Service (SaaS) deployments come back to the concept of “multi-tenancy”, where cloud users ultimately share a single instance of the software.

The advantages of effectively deploying a single codebase are obvious: • Reduction in Development as well as maintenance and

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support Costs Streamlined and optimised upgrades Rapid Time to Market and Time to Value Standardised experience Better control of security Simplified innovation processes and interactions Compliance adherence to standards, regulations and legislation Operations are based on a more efficient architecture that allows optimal utilisation of resources as clients grow, without the need for extensive re-investments and re-design

There have been many debates on matters of security related to this approach, as data of different cloud users may be kept on the same physical or virtual server. As such, cloud companies have to deploy the necessary security measures and cloud providers have made significant investments in data encryption, access control, and intrusion detection.

Is SaaS the Holy Grail? Key considerations.

At first glance, transitioning from on-prem to the public cloud may indeed seem like a Holy Grail. Complex, inefficient single-tenant - or even hybrid single-tenant and multi-tenant architecture environments, are usually plagued by lack of agility, operational overhead, increased complexity, varying and difficultto-control customer experience, and need for specialised and

non-scalable knowledge and processes. All of these are not only eroding efficiency and productivity but can also lead to issues with market position, company perception and ultimately winning business.

However, the “devil is always in the details” and there are multiple considerations that CIOs and executive teams need to consider.

We must start with the issue of interoperability across multiple clouds. The reality is that any organisation that has a multi-cloud strategy must contend with managing not only multiple complex cloud provider relationships but even more importantly, deal with the fact that there is no “universal standard” across cloud providers.

Secondly, CIOs, Procurement and their teams need to check the small print! Everything mentioned before might give the perception that “cloud computing equals optimised costs” but there are multiple items that need to be considered to understand the true cost base: Cloud management costs, security solutions, and API call prices are just some of the items that need to be reviewed.

We should also not forget agility!

On-premise architectures/ deployments are extremely inflexible, but the reality is that cloud service providers do not fully enable DevOps and CI/CD to the level required for operation of today’s agile enterprises.

Moreover, enterprises must contend with the fact that customisations are severely constrained and emerging

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CIO PROFILE technologies such as AI are not always seamlessly and rapidly incorporated.

Unfortunately, at this point, there is also a limitation on what real-time performance can be achieved. For example, none of the cloud providers have managed to run RANs at the expected performance of onpremise deployments.

Lastly and beyond data governance laws, regulations and legislation, there is one more thing that needs to ultimately be considered: Re-architecting applications, going native and planning the landscape accordingly. Without that step, organisations cannot fully benefit from the cloud.

Beyond ISVs on the cloud: The importance of System Integrators System Integrators are not just delivery/service partners. They are strategic partners that can help businesses save money, improve efficiency, and gain a competitive advantage by enabling the right cloud provider software and services choice, assisting with the migration of data and applications, and providing the knowledge, tools, and strategies necessary to unlock cloud computing's full potential. Just as ISVs, SIs have had to adapt by developing new skill sets in cloud management, partnerships with cloud providers and developing migration strategies. Modern SI’s ready for the Cloud computing era require as a minimum the following competencies:

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1.Optimising and modernising infrastructure 2.Cloud Infrastructure build 3.Migration from On-prem as well as between cloud providers' capabilities 4.Operating Cloud Infrastructure 5.Forming Alliances with SaaS Providers 6.Developing Competencies in SaaS Management 7.Designing Integration and other cloud services Delivering cloud computing benefits requires an ecosystem that contains the full value chain and SI’s are a crucial part of that, by combining expertise and strategic partnerships. With the rapid emergence of multiple and significant “players” in AI and LLMs on a regular basis, Systems Integrators are likely to play a very significant part in guiding organisations through “unchartered and complex AI and LLM territories” to benefit from the transformative power of both elements.

SaaS adoption: A journey, not the final frontier!

The transition of today’s organisations to the public cloud is not a technology upgrade. It is a strategic necessity to enable efficiencies, flexibility, security, agility and innovation benefits, extending as far as becoming a core part of an employer’s value proposition for today’s workforce.

Adopting cloud computing offers truly “global access” in both technology as well as business, serving as essential conduits for organisational transformation.

Concluding, there may be

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instances where a single-tenant architecture is necessary (e.g., highly customised deployments, the requirement to run in real time such as RANs), and we can all agree that in principle a single, multi-tenant architecture delivers significantly “higher marks “against key business objectives, such as efficiency, agility, control, scalability.

However, we are still and will continue to be for the foreseeable future in a hybrid architecture state. Only when interoperability comes, we will be ready to discuss achieving the ultimate objective: the creation of sustainable competitive advantages through the ultimate mix of: - Skilled workforces, operating in scalable organisations; - Organisation that operates with cost-effectiveness, innovation and operational flexibility in mind; - Organisations that function in an agile, scalable environment that removes the silos of data and functionality, thus allowing cross-functional internal and external teams to interact at significant speed and efficiency.

The cloud migration journey is not a destination but a continuous evolution that empowers organisations to adapt, thrive, and stay at the forefront of their industries. It is a transformational shift that promises to reshape not only how businesses operate but also how they deliver value to their customers, partners, and employees.

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