Native Delivery: Operations, People & Management

Operations, People & Management

SOURCING DRIVERS

Utilizing your own staff — get more staff back to work Utilizing third-party delivery, even if you have produced the order through your own channels Hiring former drivers from services directly Hire direct, referral bonuses, postings, word of mouth

INCENTIVES

Dedicated shifts Bonus potential Efficiency bonus Customer feedback/secret shopper bonuses

MANAGING LIABILITY

Accept liability and factor into cost of employee Waive via contractual obligations, if employee is willing 1099 Route - Contractor

SPEED OF SERVICE BEST PRACTICES

Software efficiencies

Kitchen order management: Lead time accuracy Fleet management and routing: Fast delivery and management POS Integration: Ability to measure speed of service. Tracking order in times versus when it actually leaves the building.

Scheduling: Ensure sufficient staff to execute for projected volume.

• Capacity assessment: Based on past metrics, what is your true capacity? Assess days of the week and hours of the day for peaks and troughs of volume.

Make sure to properly quote for each segment: Dine-In, Delivery, Takeout. With dining rooms reopen, factor carryout, dine-in, and delivery. Ensure fair delivery windows and prioritize when necessary (for example, delivery over curbside).

MENU AVAILABILITY & ADJUSTMENTS

Limit menu based on

What travels well What can be stored/prepped

Delivery might have limitations according to special menu items. Rely on core menu items, limit changes/customizations. Offer different menus for different times of the day (day-parting).

• Consider platforms to automate, driving sales and lightening loads for staff and inventory.

TRAINING - AREAS TO TARGET

(EXPANSION OF YOUR EXISTING BEST PRACTICES)

Train managers to become subject matter experts

• Support proliferation of managers knowledge via training channels: Youtube, third-party platforms, etc.

Food Handling Hospitality Training

• Guest Interaction

Presentation Contactless Protocols Safety and Security

To ensure an end-to-end safe experience, consider prepay and/or limiting cash

Driver Training

• Physical driving safety

Branding

• How to behave in the course of delivery Uniforms and vehicle branding