RESTAURANT
UPDATE
The latest news, products and services from the restaurant industry, for the restaurant industry DECEMBER 2016
Kata Rocks Wins Best Burger Kata Rocks Executive Chef Laia Pons has snatched the top spot by recently winning ‘Phuket’s Best Burger’
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WELCOME December 2016
04 Industry News 08 Pub Grub 10 Hotel Dining 14 Venue Profile 16 EPOS 26 28 Furniture 36 Directory
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Contents PAGE 3
RESTAURANT
UPDATE
ZIZZI MANCHESTER HELPS STAND UP TO CANCER
FORMER STARBUCKS MANAGING DIRECTOR ANNOUNCED AS CEO OF BILL’S RESTAURANTS
Zizzi will hold a £1 pizza day at one of its Manchester
Bill’s Restaurants has announced the appointment of
sites to show its support for Stand Up to Cancer. On
Mark Fox as its new chief executive officer. Fox will join
Wednesday 18th May, Zizzi will offer any classic pizza
the existing management team on May 31st and will
to eat in or takeaway for a £1 donation at its Manches-
be responsible for continuing the growth of Bill’s core
ter King’s Street site, with every penny raised going
restaurant business. He will also lead the brand’s evolu-
straight to Stand Up to Cancer.
tion into secondary smaller café-style formats – ‘Little Bill’s’.
Jo Fawcett, marketing director of Zizzi, said: “Zizzi is proud to support Cancer Research UK and we’re de-
He leaves his role as managing director and vice pres-
lighted that we could celebrate the launch of our new-
ident of operations at
est site with this fantastic event for Stand Up To Cancer.
Starbucks UK, which he
”The £1 pizza day is a great offer so we’re hoping lots
held since 2014. Prior to
of people from the local area will join us and help raise
this Fox was managing
money for a really brilliant cause.” To take part, click
director at Yum III UK and
here to download one of the thousand codes available.
Pizza Hut Delivery.
PIZZA HUT DELIVERY INVESTS £40 MILLION TO OPEN 200 NEW TAKEAWAY STORES Pizza Hut Delivery will create 3,000 new jobs at 200 new takeaway stores over the next four years after a £40 million investment by the company. One in four of these new stores will take the Pizza Hut Express format, a quick serve unit that offers ‘individual eats’ - smaller servings of pizza which are ideal for a quick lunch that can be eaten in or as a takeaway. Raphael Miolane, CEO Pizza Hut UK & Ireland said: “We’ve built a firm foundation for the business since we opened our first delivery store over 15 years ago. “We are proud to be on a path for continued growth in the UK, with ambitious plans to open a further 200 Pizza Hut stores by 2020. Our Pizza Hut Express portfolio will play an important role in this strategy, with at least 50 taking this format. “We wouldn’t be where we are today without our franchisees and we are looking forward to growing our existing relationships, whilst also developing new partnerships to achieve our ambitions.” This year, Pizza Hut also reached a further milestone in the UK having achieved the business’s highest portfolio of Huts, with 700 now operating across the UK and Ireland, including 270 Restaurants.
4 PAGE Industry News
SHEFFIELD’S MEADOWHALL PLANS £300M LEISURE DEVELOPMENT British Land, joint owner of Meadhowhall in Sheffield, has unveiled a £300m investment into the proposed leisure hall at the centre, featuring a raft of new restaurants. The proposal is one of the largest investments in the Sheffield city region for a decade and would create over 1,000 jobsComprising 330,000 sq ft of space, the leisure hall would add a number of new restaurants, a new cinema, a new café court, gym and other leisure concepts and would be intergrated with the exisiting centre. Charles Maudsley, head of retail and leisure for British Land, said: “We are continuing to drive Meadowhall’s evolution to ensure it remains an outstanding place for modern consumer lifestyles. “This significant step change in the scheme’s leisure provision will contribute to Sheffield’s continuation as a driving force behind the Northern Powerhouse. This is a very exciting time and we look forward to working with Sheffield City Council to help ensure Sheffield’s future success.” Current dining brands at Meadhowhall include Costa, Carluccio’s, Five Guys, Ed;s Easy Diner, handmade burger Co, Harvester, Nando’s. Starbucks, Subway and Zizzi. The plans will be on display at Meadowhall on 3-4 June and a detailed planning application for the Leisure Hall will be submitted in late summer 2016, following extensive consultation with local stakeholders. If the proposals are approved, British Land hopes to start on site during 2018 and open the Leisure Hall to visitors in late 2020/early 2021.
STEAKOUT SOUTHALL CELEBRATES 1ST BIRTHDAY Restaurant chain Steakout’s Southall site will celebrate its first birthday next weekend by offering 50% off its entire menu. For its birthday weekend, the Southall branch will offer 50% during the 21-22nd May and will also have an entertainment programme, including clowns, for its younger diners. Kasif Mahmood, Steakout Southall manager, said: “We’re absolutely delighted to have become such a staple part of the Southall community. We’re so happy to have developed such a loyal and dedicated base of customers of the past year and to be able to celebrate with them all really is the icing on the cake. “We hope to be announcing our second birthday this time next year with an even bigger core group of customers and an even bigger presence in the Southall community.” Steakout Southall also announced plans to remain open until 2am, as well as looking to create a breakfast menu and a specific children’s dessert menu.
Industry News PAGE 5
RESTAURANT
UPDATE
COTE REPORTS 27.3% INCREASE IN TURNOVER
French brasserie chain Cote has reported a 27.3% increase in turnover to £108.1m in its full year results to 2nd August 2015. In results published by Companies House, the restaurant chain opened 16 sites in the period, taking its total portfolio to 68. Cote expects to open a similar number of sites during the current financial year, with particular weight in the second half. Gross profit increased to £81.3m during the period, EBITDA hit £20.3m and operating profit rose to £14.1m. The restaurant chain was sold in July 2015 to private equity firm BC Partners in a reported £250m deal, with previous backer CBPE Capital LLP reported a 2.9x return on its original investment back in 2013. In January 2016 Cote acquired two London-based eateries - Jackson & Rye and Limeyard - which were both originally backed by restaurateur Richard Caring and will now come under the Cote umbrella.
PIEMINISTER SECURES £1.4M FUNDING PACKAGE FOR EXPANSION Pieminister is set to open five new restaurants across
continue to grow our brand across the UK.” James Shep-
the UK and create more than 80 new jobs after secur-
herd, HSBC’s Area Director for Bristol, Gloucestershire
ing a £1.4 million finance package from HSBC.The Bris-
and Wiltshire, commented: “HSBC has been supporting
tol-based business will use the funding to open and
Pieminister since it began 13 years ago, in which time
fit-out the new sites as part of Pieminister’s strategy to
we’ve seen the company grow financially and its brand
target thriving university cities. The finance will also be
go from strength to strength.
used for refinancing existing sites in Manchester and Trentham in the Midlands, bringing the company’s port-
“At HSBC we pride ourselves on providing support for
folio of restaurants and cafes to 16.
businesses from the time they join the bank as a startup and then across all stages of their business life cycle,
Jon Simon, co-founder and managing director of Piemi-
so it’s particularly pleasing to see the level of growth
nister, said: “HSBC has believed in and supported Piemi-
Pieminister has achieved since our relationship first
nister since we made our first pies back in 2003. The five
commenced.”
new stores, which wouldn’t have been possible without this latest round of funding from the bank, will under-
Pieminister was co-founded in 2003 by brothers-in-law
pin the next stage of our growth plans and will help to
Jon Simon and Tristan Hogg. The company’s existing
increase our turnover by around £4.5 million a year.
restaurants and cafes are based in Bristol, Nottingham,
“The team at HSBC have been on hand every step of the
Cardiff, Leeds, Oxford and London.
way to ensure the needs of the business are met as we
6 PAGE Industry News
NATURAL KITCHEN ROLLS OUT NEW MIKO COFFEE CONCEPT
BOOZY COW ABERDEEN MOO-VES TO A LARGER SITE
Natural Kitchen has partnered with roaster Miko Cof-
Scottish burger and cocktail bar chain The Boozy Cow
fee to roll out an new coffee concept to seven locations
has moved one of its flagship sites to a larger space and
across London.
is now able to cater for three times as many diners. The group’s Aberdeen site, owned by The Speratus Group,
The bespoke coffee is sourced from ethical traders and
has moved to 67 Langstane Place and can now cater for
100% Arabica shade grown coffee from Peru and Hon-
up to 100 diners and has a new bar and seating area
duras, and a number of roasting styles, times and tem-
with a 368 licensed capacity.
peratures were trialed to perfect the flavour. Gareth Wood, owner of The Speratus Group and The Justin Green, managing director for Natural Kitchen,
Boozy Cow, said: “Following a hugely successful first
said: “The coffee market goes from strength to strength,
year, we have moved The Boozy Cow Aberdeen from its
but it is becoming increasingly competitive. Creating
current location in the city’s Netherkirkgate to the new
an exclusive coffee brand as we have done gives us a
premises on Langstane place, which is significantly larg-
real point of difference. We now have a delicious cof-
er and perfect for this concept.
fee that customers cannot buy anywhere else. And, if they love the coffee as much as we do, then they can
“This is a very exciting and positive step for the Spera-
even buy some to take home which really helps develop
tus Group and the Boozy Cow concept. This larger venue
brand loyalty. “Bringing in a specialist coffee supplier
with more capacity will allow us to cater for more cus-
such as Miko has really helped us explore the speciality
tomers to enjoy more burgers and raise more funds for
coffee market and given us access to a whole range of
local charities as part of our #FromMoo2U initiative.”
coffees that would not be available to us from the usual channels. Our whole ethos is based on provenance and
The Speratus Group launched the initiative, #from-
using the best quality ingredients and Miko have taken
Moo2U, last June, committing all annual profits from
that on board and come up with a winning blend that
the restaurants to charities. The Group donated all of its
sits perfectly within our whole food and drink offer.”
2014/15 annual profits from Aberdeen and Edinburgh Boozy Cow restaurants, where five Scottish charities
The Miko coffee is available as coffee beans and
received a share of more than a quarter of a million
grounds in 1kg bags for foodservice and 250g packs
pounds, £263,000.
for retail. Natural Kitchen has also invested in Cimbali M39 espresso machines and conducted extensive baris-
The Group is confident that, by the end of 2018’s finan-
ta training across each site, all supplied by Miko. Luigi
cial year, the combined donations to charity on an annu-
Marras, sales director at Miko, said: “When a client em-
al basis will be more than £1million.
ploys us to deliver a complete coffee solution they get the very best of our resources and expertise as one of
The Speratus Group has also acquired new premises
the world’s longest established and best known coffee
for a Boozy Cow in Stirling city centre, to open in the
roasters. It’s great to pull all that know how together
summer and is making advances in securing premises in
and put it into practice as we have done at Natural Kitch-
Dundee. The Group also plans to open three new restau-
en. We wish them every success as their business con-
rants of this kind every year, over the next five years, in
tinues to thrive.” Natural Kitchen has seven sites across
both Scotland and England. Wood added: “Our concept
London, including Waterloo, Marylebone, Baker Street
is very simple. Every single penny of profit from each
and the Barbican.
Boozy Cow restaurant will go to registered charities.
Industry News PAGE 7
RESTAURANT
UPDATE
Bestway Wholesale beefs up meat offer – Quality own label steaks launched
Bestway Wholesale is responding to caterers’ growing demand for premium meat cuts with the launch in May of a range of top quality fresh steaks under its Essentially Catering Premium label. With menu data from industry analyst Horizons showing three steak cuts in the top 10 dishes across the foodservice sector, the new Bestway range offers the finest quality meat at affordable prices. All Premium steaks are hand selected from Irish cattle aged under 36 months, fed on a grass rich diet which gives the beef tenderness and a sweet, succulent taste. Included in the new range are striploin, fillet, rump and rib-eye cuts, available in a variety of weights to suit operators’ differing needs. The steaks are vacuum sealed to deliver extended shelf life and optimum freshness. The steak range is included in Bestway Wholesale’s May Price Hold Guarantee, meaning that the prices will be fixed throughout May and June. Ron Hickey, catering and on-trade sales director at Bestway Wholesale, said, “Customers expect to see steaks on restaurant, pub and hotel menus, and have become far more informed about
8 PAGE Pub Grub
meat quality and provenance over recent years. We’ve responded by providing our foodservice customers with an enhanced meat offer. “We’ve included the new range of Essentially Catering Premium steaks in our Price Hold Guarantee for May and June to allow caterers to plan menus for key events such as Father’s Day and the start of the Euro 2016 championships, with confidence. “We now offer a comprehensive range of meat items with more than 80 SKUs covering beef, lamb, poultry, pork and gammon, across a two-tier quality structure. We have also added in-store butchery departments, operated by experienced butchers, to 33 of our depots. These experts are available to give customers advice either instore or at their own premises, as well as making handmade sausages and burgers.” The new beef cuts will be available in all Bestway and Batleys depots from May 1. The entire Essentially Catering Premium beef range comprises: topside, silverside, salmon cut, knuckles, striploin, rump, rib-eye and fillet.
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RESTAURANT
UPDATE
NEWS FROM SNOWBIRD FOODS – TURKEY TUCKERS – A SWEET SENSATION
Sausage and meat balls specialist Snowbird foods has improved and re-launched its first ever product utilising turkey. Turkey Tuckers are frozen, fully cooked meat balls with a Moroccan flavour profile. Fruit has been added for sweetness and chilli for heat. Following Moorish tradition, they are flavoured with mint, chilli, cumin, fresh and ground coriander, salt, onions, garlic, figs and apricots! The fruit delivers sweetness that renders ketchup superfluous. The products are fully cooked in the factory in a combination oven which steams and roasts the balls. They are then flash fried to enhance visual appeal and packed IQF in three kilo bags. Turkey Tuckers can be heated from frozen in seconds in a microwave and they will also oven bake. Mid-spend restaurants have found that an adult portion of up to five balls delivers plate appeal when served with cous cous, pasta, long grain rice or potatoes and a green salad. They are also an attractive school meals option, with two 20g. balls being sufficient for primary school children. 10 PAGE Hotel Dining
Burger Me, they’re back! Crème Egg Burgers to Return, but this time they’re Deep Fried The Crème Egg burger is back by popular demand this Easter – and don’t whisk missing it as it’s available for a limited time only! Studio Kitchen, within K West Hotel & Spa in Shepherds Bush, will be serving up sweet crème egg burgers (which went viral last year),with an added layer of extravagance – batter. The Crème Egg Burger will be available on the dessert menu and on the new Spring Rocks Afternoon Tea from 20th March 2016, to coincide with the first day of spring. The mini slider burgers are made from a sweet brioche bun dipped in white chocolate and dusted in raspberry sprinkles. This is topped with the ‘burger’ – a gooey melted crème egg, encased in golden batter and topped with mascarpone cream and a good helping of strawberry jelly. The restaurant is renowned for creating innovative and indulgent burgers, and past alumni have included The Bloody Mary Burger and The Smoked Old Fashioned Burger. The sliders are priced at £5.50 for a portion of two, and the Spring Rocks Afternoon Tea starts from £24.50 per person. The Spring Rocks Afternoon Tea also includes other tempting treats such as Assorted Candy Floss, Mini Donuts, the Daim Dog, as well as the more traditional freshly baked blueberry ‘rolling scones’ and loose leaf tea. On the mezzanine floor above the Bar, Studio Kitchen is an informal eatery with an urban New York vibe. This is continued in the menu with dynamic, handcrafted burger offerings such as the Pulled Pig Burger and the Smoked Duck Burger. The menu also features US style ‘dude food’ classics, including Bacon Mac ‘N’ Cheese, Big Fat Grilled American Sandwich and 10oz Grilled Rib Eye with skin on fries. K West Hotel & Spa’s dramatic interior redesign is inspired by the cult West London hotel’s rich music heritage and history of musicians staying at the hotel. For reservations, please call: 020 8008 6600 or visit www.k-west.co.uk
Hotel Dining PAGE 11
RESTAURANT
UPDATE
Kata Rocks Executive Chef Laia Pons has snatched the top spot by recently winning ‘Phuket’s Best Burger’. Adding to the luxury resorts resort’s impressive cache of local and international awards, the recent mouthwatering creation ingeniously combines Hispanic and French gourmet influences, winning first place at the prestigious competition. Blindfolded judges sampled the innovative OHLA Burger, tenderly made up of 80% Australian beef, 20% minced pork belly, Spanish Iberico ham, French brie cheese, extra virgin olive oil, homemade barbecue mayonnaise all piled high on a fresh house-baked hamburger bun. Hosted by the Royal Phuket Marina on the 19th March and already considered the island’s premier gourmet food competition, ‘Phuket’s Best Burger’ lived up to its name with Kata Rocks proud to claim the position until the next competition in 2017. Challenging the island’s best chefs, the competition was open to the finest of restaurants, hotels and resorts across Phuket; with burgers made and cooked live onsite. As a new and permanent addition to their gourmet menu, guests at Kata Rocks will now be able to sample for themselves the award winning OHLA Burger, at Phuket’s
Kata Rocks Wins Best Burger ultimate ocean view restaurant. Originally from Spain, Kata Rocks Executive Chef Laia Pons developed her knowledge and experience within a plethora of exceptional establishments including the 2 Michelin starred Abac and 1 Michelin starred Caelis, both in Barcelona. With the aim to further establish the Mediterranean flavours in the Kata Rocks restaurant with the use of the freshest produce and finest ingredients, Laia recently launched a brand new menu at Kata Rocks restaurant; described as a culinary gem with a modern Mediterranean DNA. Sleek and sophisticated, offering a minimalist vibe with contemporary apartment sized suites Kata Rocks is unlike anything else on the island. With extraordinary sweeping views, the hotel is located near Kata, a clean-cut resort town, popular with the yachting crowd, on the south west coast of Phuket. With 34 one, two, three and four-bedroom Sky Villas stacked across the hillside – these are big, bright and beautiful, and come with the most amazing pools. The floor-to-ceiling sliding glass doors open onto private infinity pools, each of which is a minimum of seven-meters long.
12 PAGE Hotel Dining
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Hickory’s Smokehouse Client: Hickory’s Smokehouse Location: Wall Heath, Kingswinford Main Contractor: Lingar Group Area: 600m2 Products: Art Select Santina Cherry (RL07), Russet Oak Parquet (AP31) and Van Gogh Vintage Pine (VGW76T) Sector: Hospitality
Santina Cherry RL07 Vintage Pine VGW76T
Russet Oak AP31
Santina Cherry RL07
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Hickory’s, the American-style smokehouse and BBQ restaurant chain added Karndean Designflooring to its specification in a bid to deliver within budget, when looking to bring the hues of the ‘deep south’ to its first Hickory’s Smokehouse in the West Midlands. Interestingly, the space was once home to some of the entertainment world’s biggest names, including the Beatles, as the iconic Kingswinford Club. Transforming the building, Gary Carter, project director at Hickory’s called on its main contractor, Lingar Group, to suggest an authentic alternative to natural timber. In order to bring the warm, rustic and deep tones of the south indoors, Lingar Group opted for the traditional mid-brown tones of Santina Cherry, with its sophisticated undertones of red, in its main bar and restaurant area. Looking to separate an exclusive private dining area, Russet Oak parquet has been used in a pre-formed shaker style block pattern.
www.karndean.com
Tapping into the trend for reclaimed and repurposed materials, the group also added the distinctive weathered look of Vintage Pine, as a decorative wall installation*. Gary explains: “Having always previously specified real wood, we were impressed with the overall look and finish of Karndean Designflooring. Importantly, it meant we were able to stay in budget and maintain our signature, authentic look of the deep south. “As our largest and first flagship restaurant, we can be confident our Karndean flooring will withstand the high traffic expected, and be even easier to maintain and clean, than real timber.”
*Please note: Karndean Designflooring does not guarantee its products as a wall decoration. For more information, call our technical department on 01386 820104.
RESTAURANT
EPOS UPDATE
The right technology for the best customer service
The Pancake & Waffle Shack is a bustling restaurant creating a bit of a buzz. Situated close to a busy junction where the A11 London to Norwich trunk road, the North Norfolk and the Bury St. Edmunds roads meet, business is booming and Casey Yendle, the Operations Manager, says that she can see the Pancake & Waffle Shack “growing very fast, very quickly” In such a busy location, each and every customer interaction must be a positive experience. Great customer service, gives customers a reason to come back. And happy, returning customers are the bedrock of any successful business. Perhaps its success is down to the wide menu the restaurant has on offer, the cosy atmosphere, and the fact that food is made from scratch, unlike the norm of the stereotypical service stations it competes with. Perhaps it’s also fair to say that having the right technology has been a benefit as well. intelligentpos® is a cloud-based, iPad electronic point of sale (EPOS) application, which is easy-to-use, set-up and customise,
16 PAGE EPOS
allowing businesses of any size to take credit-card payments (including Apple Pay), control stock, automate re-ordering, manage tables, build and apply promotions and discounts, recognise and reward loyalty, eliminate waste, maximise throughput and staff efficiency, and monitor commercial activity remotely, anytime, anywhere. intelligentpos sits at the heart of Casey’s business operations. “This system is the only system we’ve had here; the reason being there’s so much you can do with it,” she says. And that ultimately includes keeping the customer happy. With such a stream of visitors at the Shack, staff need to be able to use the system effectively, which only takes a few minutes with the simplicity and efficiency of the iPad terminal: “The system is very easy to train staff on: there’s a specific training mode, so you can go on, press whatever buttons you like and it doesn’t go onto the reports at the end of the night,” she says. Casey also adds that this is not the only way having intelligentpos has improved staffing issues, saying it ”has helped us with our business as you can see when the busy peaks are; that way we can work our rota around that, having staff in when it is busier.” What’s more, for those customers who do return over and over again, the intelligentpos system administers a loyalty scheme. All of these aspects of great customer service require leadership and teamwork. The Pancake & Waffle Shack has the right attitude as well as the right technology to provide the best possible standards even when the restaurant is bursting at the seams.
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RESTAURANT
UPDATE
And since the advent of the living wage – commendable though it is - labour expenses have made cost control even more acute in an industry that traditionally has narrow margins. A recent BBC report estimates that the extra costs to UK businesses could be as much as £1bn. However, there are solutions that can genuinely make a difference, bringing benefits to both to a hospitality business and to its customer. The latest EPOS – electronic point of sale – can create a winwin situation that is perhaps unparalleled in the world of hospitality. So why is EPOS critical to the industry? Simply, it’s a tool that enables operators to drive up revenue while reducing costs – and improving customer service at the same time. If that sounds too good to be true, it’s not. An EPOS software solution is a restaurant management system that helps hospitality operations run so smoothly that time, labour and cash are saved. A good EPOS system will back this up with comprehensive reporting that allows restaurant and hotel owners to make informed decisions. Let’s take a typical restaurant guest journey. More likely than not these days, they’ll have made a reservation online after checking out reviews of the restaurant. Guests don’t want to be kept waiting
Can EPOS really be a win-win for both hospitality provider and guests? Controlling costs while keeping guests happy has always been an uncomfortable balancing act for hospitality businesses. captured guest preferences so you can offer the best possible service – this caters to another popular hospitality industry trend for bespoke service. Once your guests are seated, your waiting staff can take their orders using hand-held EPOS hardware that transmits the order directly to the kitchen. This has a number of benefits. First, the order is always accurate – no-one in the kitchen is trying to interpret scribbled notes. Second, it’s transmitted immediately – the kitchen can get on with fulfilling the order straight away, meaning your timeconstrained guests are not kept waiting. And thirdly, your waiting staff do not waste valuable time and energy running back and forth to the kitchen.
these days, as the trend to casual dining shows. But whether your operation is casual or fine dining, a restaurant management system such as Aloha Guest Manager can maximise table turns, reduce wait times and improve seat use, which is good news both for your establishment and for the guest. When your guest arrives, it will have
18 PAGE EPOS
Paul Madden, managing director of the award-winning Temple Gate Town House Hotel in Ireland says: “We expected to benefit greatly in terms of operational controls and to streamline the food and beverage operation – and we got it. “We’re through with handwritten dockets for the kitchen, which were prone to error and slowed down service.“ For London restaurant chain Dishoom, mobile restaurant technology is providing
a good, all-round solution. Head of Operations, Brian Trollip says: “The handheld solution is particularly useful – it helps us speed up table turn times and service – and the reporting service is very helpful too.” Instead of running around, waiting staff can use their expert skills where they will have the most impact – engaging with your customers, offering advice on the menu and taking advantage of up-selling opportunities (a state-of-the art EPOS system will offer prompts in these areas to give them guidance). And from the restaurateur’s point of view, that has to be better value for money than ferrying orders to the kitchen, boosting staff productivity and keeping guests happy.
So your guests leave satisfied, having been seated swiftly, and having ordered and received their meal swiftly and accurately. Even the bill has appeared quickly and effortlessly – it’s the kind of seamless service that (along with excellent food) can bring customers back again and again. Once they’re gone, though, they are certainly not forgotten, thanks to the data your EPOS system has collected. It enables you to create targeted email marketing and devise loyalty schemes that will appeal to each individual customer and encourage repeat business. In addition, the best software of this kind comes as a web-based enterprise solution. And because it’s accessible anywhere you have an internet connection, it reduces the need for duplication of skills at different locations – another staff saving.
Hospitality operations are complex and multi-faceted, and managers or owners often complain that variability in procurement prices, guest numbers and unpleasant issues such as staff theft can play havoc with costs. Up-to-date restaurant management software such as Aloha from NFS provides comprehensive reporting that enables a restaurateur to see the business from end to end and make wise decisions that are supported by data – no more guessing. Forecasting, too, becomes a far more precise science, thanks to sales data that shows what’s selling best, and when. As Alasdair Burn, Restaurant Manager at the Old Parsonage in Oxford, says: “We are saving a lot of time. I can do my rotas, my costings and my wage forecasts very easily.”
As the customer journey is drawing to an end, hand-held EPOS continues to provide benefits. Forget arguments over who owes what on the bill – a good EPOS system can split the bill effortlessly. Payments can also be taken at tableside at the same time, including credit and debit card payments, which is convenient for customers and a popular feature. Cashless payments are covered too, and the bill can be printed off wirelessly to cut down time even further.
High overheads subject to a great deal of variation are the bane of an industry that can at times seem up against enormous odds. Fortunately, the fast-developing world of advanced EPOS is providing a solution that can help businesses stay ahead of a complex game. * To find out more about the benefits of restaurant management software and EPOS, and read case studies, visit www.nfs-hospitality.com or call 0800 731 8451.
EPOS PAGE 19
RESTAURANT
UPDATE
The sky’s the limit with cloud-based EPOS solutions The sky’s the limit with cloud-based EPOS solutions
GARDIFF GARDIFF Epos Epos Your business partner forfor Your business partner professional EPOS systems professional EPOS systems For those working in the hospitality For anthose in the hospitality sector EPOS working system is one of the most sector an EPOS system is one of most important tools you can have to help the make important tools you can have to help make your business a success. your business a success. Apart from the obvious benefit of allowing fromand theprocess obviouscustomer benefit of allowing youApart to accept orders, you to accept and process customer orders, the cloud-based EPOS technology available the cloud-based EPOS technology available today gives you so much more, including today gives you so much more, including touch screen terminals, table reservations, touch screen terminals, table reservations, tablet ordering platforms, table billing ordering platforms, table billing andtablet contactless payment solutions. It also and contactless payment solutions. It allows you to automate promotional offers,also allowsloyalty you toschemes, automate promotional offers, manage perform real-time manage loyalty perform real-time stock monitoring atschemes, anytime from anywhere stock monitoring at anytime from anywhere and receive management reporting via a and receive management reporting via a smartphone, tablet or desktop PC. smartphone, tablet or desktop PC.
Gardiff EPOS aims to provide you with the EPOS solution aims to provide veryGardiff best EPOS tailoredyou for with your the very best EPOS for your business. From the solution moment tailored you contact business. From the moment you us, we will work with you to ensure contact that us, we will work with you to ensure your requirements are understood so thatthat are support understood so that youyour get requirements the right EPOS tailored you get the right EPOS support tailored for your business. We will identify your key for your business. will EPOS identify your key requirements, so thatWe your system requirements, so that your EPOS system enables you to provide a professional, firstenables you to provide a professional, firstclass service to your customers. class service to your customers. From the initial discussions through to the initial discussions through the From installation of your EPOS system and to the installation of your EPOS system staff training, we aim to provide first-classand staff training, weOur aimteam to provide first-class professional service. are dedicated professional service. Ourqualified team arein dedicated to customer care and fully their to customer care and fully qualified in their roles. Our customer support is available roles. customer is available from 8am Our to midnight, 365support days a year. from 8am to midnight, 365 days a year. As a Gardiff customer you can be confident a Gardiff customer and you can be confident thatAsboth the hardware software we that both the hardware and software provide to you will be thoroughly tested, we provide to youand willcost be thoroughly tested, reliable, resilient effective. Your reliable, resilient and cost effective. Your EPOS system will be extremely stable, EPOS system will be extremely stable, requiring little maintenance – but when you little do; requiring our support is maintenance there for you.– but when you do; our support is there for you.
In short, the right EPOS solution can help In short, the right solution can help make running your EPOS business simpler, make you running your business simpler, whether are a multi-site operation or whether you are a multi-site operation just require a single EPOS terminal. Your or just require a single EPOS terminal. Your information is accessible when you need it, information is accessible when you need allowing you to make those all important it, allowing yourunning to make those all important decisions about your business. decisions about running your business.
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Gardiff EPOS is a family-run business Gardiff EPOS is a family-run based in Hertfordshire. We have business been based in Hertfordshire. We have been serving the hospitality sector for 28 years the hospitality sector for 28our years andserving have an excellent reputation with and have an excellent reputation with loyal customers. With a wealth of industryour loyal customers. With atechnology wealth of at industry experience and innovative its experience and innovative technology at its disposal, Gardiff continues to provide EPOS disposal, Gardiff continues to provide EPOS solutions that give hassle-free operation hassle-free operation andsolutions provide that the give business information and provide the business information required in today’s world. required in today’s world.
Complete EPOS Solutions FOR LEADERS IN THE LEISURE & HOSPITALITY INDUSTRY
GARDIFF Epos EPOS Hardware • • • • • • • •
Touch Screen Tills Customer Display Multiple Cash Drawers Wireless Waiter Hand-Helds Tablet Ordering Platform Thermal & Kitchen Printers Kitchen Video System Contactless Payment Options
EPOS Software • • • • • • • •
Centrally Manage Multiple Outlets Table Reservations Table Billing System Floor Plans View Live Sales Real-time Stock Management & Alerts Calculate VAT Variance Reporting
“Gardiff helped us at the London 2012 Olympics with a more sophisticated and more reliable solution. We couldn’t have managed without them. We now have Gardiff right across the business.” Jorrit de Jong
Finance & Project Co-Ordinator for legendary Chef/Patron Anton Mosimann – a Gardiff EPOS customer since 2011
For a FREE consultation call us today on
0845 0600 406 or you can request further details by email (quoting EDS16) to sales@gardiff.com Gardiff Group. Unit 10, The Cam Centre, Wilbury Way, Hitchin, Hertfordshire SG4 0TW
RESTAURANT
UPDATE
Star Micronics’ new wireless printer cuts the cord
A printer probably doesn’t strike you as a particularly glamorous component as you plan the growth of your business empire, but it’s a vital part of an integrated POS system. And your POS system is an important consideration. How you sell is a vital touch point with your customers, and a quick, seamless interaction means a more memorable overall experience with your business.
The printer that powers your EPOS system might not propel you into the FTSE 100, but a quality device will provide you with the flexibility and mobility that can give your store or restaurant an edge. And that matters. If, as your customers would like, you want your sales process to be digital, mobile, and, above all, effortless, you need to think about which printer is best for your needs. You might simply want the convenience of a compact, wireless printer. Or maybe you’re committed to creating a minimalist feel with your store design, a space uncluttered with cables and wiring. Of course, if you need to bring along your EPOS system to markets and events, then a wireless printer such as the entry-level Star Micronics TSP143III WLAN is more of a necessity than an optional component.
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How does the TSP143III WLAN wireless printer work? The best wireless printer options have a simple ‘push to connect’ function that will pair your POS device and printer instantly. This means that you don’t have to connect to a printer through another device, or have to email sales receipts to your printer via a mobile data connection, the worst possible solution. Once the TSP143III WLAN printer has been setup on your wireless network, print a test document, and you’re done. This makes it easy for your staff to use. Once you’ve set-it, you can forget-it; staff don’t have to be techno whizz-kids to use an EPOSprinter combination. Less time waiting during the sales process means less frustration for your customers and a better overall experience with your business.
This ‘wireless’ aspect of a TSP143III WLAN cable-free printer isn’t a gimmick. It gives you the flexibility to move your POS system around your retail space. Not having to rely on network cabling to connect your devices gives you complete freedom of design; you create your ideal retail space rather than have the position of power outlets dictate your store layout. Want to move your sales terminals away from the back wall? Now you can. A good printer can make life much easier not only by reducing the number and size of the devices you need on the sales counter but also allowing you to place them anywhere that you’d like. And, for your restaurant or bar don’t forget the TSP143III WLAN has the option of a splash proof cover to ensure full functionality at all times.
If you opt for a printer with an internal power supply, which the TSP143III WLAN has, it also means that you can operate away from your bricks-and-mortar store without the need for external power. As a business that attends events or markets even occasionally, you will value a self-powered printer as it permits you to offer your customers the full convenience of an integrated EPOS system without the need to squabble with other businesses over those scarce power outlets. On the subject of power, look out for the TSP143III WLAN’s feature that can save your mobile POS system in an emergency: an integrated USBcharger port. This can give your mobile sales device - smartphone or iPad - that extra charge just when you need it. Any business that operates on the road needs all the power options available.No power means no sales. Your printing device is unlikely to be the first thing you think of when deciding on which components you’ll need for your EPOS system. But choosing a good one like the TSP143III WLAN can make your business more mobile and more flexible. Don’t discount what the functionality of a good printer can accomplish for your business. A wireless printer means you don’t need pass-through technology. You need just one component to print receipts, the TSP143III WLAN, which means less clutter. It also means that you can plan your retail space to your exact
specifications, without being restricted by the length of your printer cables. If you ever bring your POS system to an event, a self-powered model like the TSP143III WLAN frees you from the power outlet and lets your business travel seamlessly, without being tethered by wires. Alongside an iPad-based EPOS device, this means that you can take your business on the road and still reliably print customer receipts. A printer, in short, is a component worthy of careful consideration if you want a fully integrated EPOS system that gives you the freedom and flexibility to do things your way.
Point of Sale, testifies “there was great excitement across the entire company when Star Micronics announced the TSP143III WLAN because it was exactly what our customers had been asking for, and aligns perfectly with the evolution of what a wireless and truly mobile intelligentpos® EPOS solution is all about. intelligentpos is designed from the ground-up for functionality, mobility and flexibility, aligned with our promise to create an ergonomic and costeffective solution that helps businesses save time and be more profitable, and this Star Micronics printer is just what we needed.”
As Andrew Calzetti, CMO at Intelligent
EPOS PAGE 23
RESTAURANT
UPDATE
WRS Systems supply and maintain EPOS systems across the UK and Europe WRS offer tailored EPOS solutions to the hospitality and retail sector, which include installation, servicing and on-site training. WRS Systems are committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site retail chains to local independent retailers. Our reputation is built on a personal, flexible and reliable approach, tailoring every system to suit even the most demanding retail and hospitality environment.
recommending WRS.”
WRS Systems supply a number of large UK companies including over three hundred Costa Coffee franchisees. Macro Wholesalers use WRS Systems throughout their 35 stores in the UK and have a long standing relationship with us. This year has seen Wrs Systems installing their bespoke Epos system to one of the leading UK’s manufactures Dyson.
impressed with the calibre of clients that WRS win and they seem to keep their customers for years too. To me they appear to be a company that primarily care about customer service – the IT/ Software needs fit around that ethos. WRS are very organised and professional.”
none; they are always on hand to offer till related assistance to our Store Managers, whilst supplying our Head Office with the reports and software access that they need. We wouldn’t have any hesitation in
operator identification, integrated chip & I have no hesitation in recommending pin, booking systems, loyalty schemes, and WRS and their systems - in fact if you are customer accounts. considering a system you would be foolish not to speak to them.” We also offer a fully managed Cloud
WRS Systems are one of Aures UK largest resellers and are able to offer the complete range of Aures Epos Systems including the Sango, Nino and Yuno. WRS Systems provide Epos solutions for the Mr Hanrahan, Business Development Hospitality Trade and Retail Sector. We can Manager from Aures Technologies quoted provide a full consultation, installation and “Aures Technologies have had an on-going support, either on site or remotely excellent relationship with WRS Systems from our dedicated support team. for a number of years. I continue to be
based system with full web dashboard, removing the customer’s investment in expensive IT infrastructures. Wrs also supply the latest in hand held devices, WRS Order Pad enables restaurants or bar staff to capture orders effortlessly while at the customer’s side allowing them to focus more on customer service rather than the journey between table and POS terminal simply to process orders. This saves time, both for the restaurant and for the customer, which in turn increases efficiency and enhances profitability. John Saunders, Publican uses WRS systems through his four sites and has quoted “Some five years ago we decided to join the 21st century and to install a really good Epos and back office package in our single pub. Since then we have now grown to four sites and WRS Systems have installed the systems in all four sites.
All WRS Systems EPOS solutions feature touch-screen technology, which is easy to Over the last 6 years Goldex Investments master within a short period of time. WRS Group Ltd the largest UK Costa Franchise provide modular EPOS software, which and who have been using WRS since 2008. can be tailored to address the needs of They have proved to be absolutely first WRS Supply all 40 of our current stores and single sites or large chains, from bars, cafes class in all respects and their technical will continue to supply the next 40. Goldex and clubs to fine dining establishments. support is undoubtedly second to none. Investments quotes to WRS Systems Their systems work brilliantly and in all Our innovative and cost-effective honesty I can’t think how we ever worked “The continuous support and advice technology covers every aspects of EPOS without them. that the team at WRS offer is second-tosystems including order printers, biometric
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Innovative, reliable & secure EPOS Technology Â
Wrs Systems Supply and M aintain
EPOS systems across the UK and Europe
WRS Systems offer tailored Epos solutions to both the hospitality and retail sectors, which include installation, service and on-site training. WRS Systems are committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site chains to local independent retailers. WRS Systems offer a nationwide 7 days a week EPOS Support service via an active interface. WRS pride themselves on their friendly and practical approach to customer service and support.
Support
Phone: 0330 999 4123 www.wrssystems.co.uk sales@wrssystems.co.uk Systems House, 50 The Mall, Carisbrooke Road, Newport, Isle of Wight PO301BW
RESTAURANT
UPDATE
How to master the cas The way we eat is changing. We’re swapping fine dining napkins and fast-food cartons for something that combines the merits of both and suits a whole new generation of diners. This new trend for ‘fast casual dining’ is creating a revolution in the hospitality industry. Here, Luis de Souza, CEO of NFS Technology Group (NFS) investigates and demonstrates how key players in the industry have discovered clever ways to turn it to their advantage. Peter Backman of global foodservice analysts Horizons has defined the casual dining sector as one where there is a spend of between £10 and £20, with diners typically spending up to 45 minutes in the restaurant. And so significant to the hospitality sector, casual dining will outgrow all other channels and achieve spend of well over £5 billion by end 2016, finishing at 13.7% ahead of the casual dining spend recorded end of 2014, according to NPD Group.
He says the sector has been experiencing success over the past decade, feeding a desire for a highquality customer experience. “People still want to go out and have a positive dining experience, but they want an ability to choose how long they want to give to that restaurant. Casual dining gives the ability to choose how long they spend doing that.”
1. How to give fast and efficient front of house service 2. Great online booking 3. Easy ordering – particularly for big groups 4. Close interaction between front of house and kitchen 5. Margins protected by efficient technology 6. Customer loyalty
Leading The Way Time is of the essence Millennials spend more per capita in casual restaurants than any other generation. But there are other sectors taking advantage of the new style of dining, including: • • •
Business people eager to refuel well but waste no time Families with children looking for a quick treat Mature diners to whom eating out has become a regular occurrence
The boom in casual dining is not just about time and appetite. Casual diners are also looking for convenience.
Why the shift to casual dining? There’s already been a lot of global speculation about what’s driving the casual dining revolution. Ian Neill, chairman of dining chain Las Iguanas and former CEO of Wagamama, is known as ‘the godfather of casual dining’; recently spoke to Foodservice Consultant magazine.
competitive edge in casual dining, many successful players share 6 secrets that provide a great customer experience:
“Grab-and-go platforms within casual dining are key for the average Millennial, who no longer sticks to formal mealtimes. Convenience, speed and location remain key factors for restaurant start-ups to win over regular customers on the move” – UK goes fast-casual, November 2015 And when it comes to building a
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Casual diners don’t like to be kept waiting; so to give them the best of guest journeys, companies need a full real-time view of what’s going on in their operations. And this is right from the moment they visit a website to ensure an efficient online booking process is in place. Many are using effective hospitality software solutions using hand-held and online technology to provide a seamless customer experience – everything from greeting loyal guests personally to seating them as quickly as possible and billing them effortlessly. Top organisations have put the paper reservation book away forever. Today’s guest management software offers an easy alternative for managing table reservations that can maximise table turns, reduce waiting times and improve seat use – as well as providing the easy online access that casual diners demand. It also captures guest preferences so casual dining operators can offer an informed service. And it allows viable ways to keep track of any customer feedback left on social media sites.
sual dining experience the casual dining company continues to offer quality service to customers.
Big eaters
Small costs
Casual dining parties often come in big groups, which offer both opportunities and challenges to restaurant operations. Many successful operators are making use of hand-held POS technology, such as NFS Aloha, to offer both tableside ordering and easy payment.
Casual dining is generally a mid-price option for eating out, which means margins are even more crucial than in traditional restaurants.
It means avoid the time-consuming and frustrating wrangling among the guests about who owes what. And ultimately, guests leave happy after a seamless and rapid experience, and staff can get on with the most important part of their job – interacting with customers. Meanwhile, what’s happening ‘backstage’ is equally crucial – as we’ve already seen, quality food is most definitely a demand of the discerning casual diner. Modern hand-held POS technology is providing serving staff with a simple interface that can configure menus easily, split bills and add modifiers. Traditionally, staff in fine dining operations spent a considerable amount of time and effort ferrying hand-written orders to the kitchen. These orders are now transmitted instantly from tableside, so the kitchen can get on with preparing the food without delay and serving staff can spend more valuable time interacting with their guests.
The most successful practitioners know the secret of reducing waste, making sound procurement decisions and identifying best sellers and capitalising on the busiest times. The key is good data, collected during every transaction by hospitality software and presented in useful report form to help restaurateurs make informed, proactive decisions – it’s driving an unprecedented level of visibility for savvy casual dining businesses. Clever hospitality software can even alert staff while customers are complaining on sites such as Tripadvisor. It means they can deal with any issues live, restoring the customer’s satisfaction and averting a reputational blow. Making the most of staff skills and time is of course crucial to any hospitality business. While casual dining chains tend to be smaller than fast food outlets, they are still highly likely to be multi-site operations, and hospitality software provides online head office management of key aspects of a multi-site company, accessible anywhere the internet is available. This enables smart operations to maximise their use of managers’ skills and reduces the need to duplicate positions at each location.
Know your customer… Casual diners want it fast and convenient – but they also quickly establish their favourite venues for dining. So many top operators use the comprehensive data collected by their hospitality software to get to know their customers’ preferences, enabling them to create targeted and effective marketing campaigns and loyalty cards. That way, they benefit from the repeat business and hugely valuable word-ofmouth and online recommendations. So it can be seen, the trend for casual dining presents phenomenal opportunities to the worldwide industry – and modern hospitality software is enabling key players to gain competitive edge in an increasingly demanding market. NFS Aloha presents a powerful epos technology solution that can support operators looking to maximise on the opportunities of the casual dining revolution, both as a highly reliable centralised tool and management software system. NFS is already supporting key players in the casual dining sector, including Ed’s diner, Cabana and Dishoom. For more information on Aloha or NFS Technology Group’s software solutions, please visit www.nfs-hospitality.com.
Once again, the bottom line benefits, while
Perfect Casual Dining Experience PAGE 27
RESTAURANT
UPDATE
WARINGS furniture Warings furniture is proud to have been nominated as one of the London stock exchange groups 1000 companies that inspire Britain. 1000 Companies to Inspire Britain report is an annual celebration of some of the fastest-growing and most dynamic small and medium-sized enterprises (SMEs) in the UK. As well as identifying 1000 companies, the annual report examines in detail the opportunities and challenges facing SMEs and looks at the sectors and trends that will shape the future of the UK economy.
WARINGS Furniture is the preferred manufacturer and supplier of interior and exterior furniture to leading hospitality groups operating in the UK and internationally, many of whom have relied on WARINGS for decades. Thirty years of trading equates to a vast knowledge and experience within this unique sector; and specifically the furniture we produce.
“We want to shine a light on what we know to be true: that these companies are the engine of the UK economy.” said Xavier Rolet, CEO, London Stock Exchange Group.
We have one of, if not the, largest stock holding off contract furniture in the UK. With an excess of 100,00 sq. ft warehousing, we have space aplenty for stock ready for dispatch or assembly. Along with dedicated digital stock control, we track and trace every product or order around the site.
The report now in its third year identifies the fastest-growing and most dynamic businesses across the UK. The report is compiled by DueDil and looks at a combination of company financial information, key performance indicators and sector benchmarks. WARINGS furniture Managing Director Graham Waring said: “We are delighted to be recognised as one of the top 1000 SMEs in the UK and are proud to take our place amongst such a remarkable list of businesses,” “This recognition by the London Stock Exchange comes after a fantastic year for WARINGS furniture, it couldn’t have been timed any better as this year we celebrate our 30th anniversary, the future promises to be very exciting for everyone involved with the company.”
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With so many products available we are able to facilitate a constant supply of furniture to most of the major hospitality brands and can turn around orders quickly while still offering a superior quality product. The bespoke manufacture service is invaluable to many designers and architects that work within the same hospitality sector. WARINGS furniture is delighted to have been recognised for this prestigious business accolade. The full report can be found at www.1000companies.com
WARINGS Furniture is the preferred manufacturer and supplier of interior and exterior contract furniture to leading hospitality groups operating in the UK and internationally, many of whom have relied on WARINGS for decades.
WARINGS furniture, Watton road, Larling, Norfolk, NR16 2RA, United Kingdom 0044 ( 0 ) 1953 49 99 49
waringsfurniture.com
sales@waringsfurniture.com
RESTAURANT Recipes UPDATE
A chair for everyone and every space As a British Designer and Manufacturer of quality seating and furniture Nomique pride themselves in providing the right choice of chair at the right price for their customers, because good seating should be available to everyone. Nomique understand the importance of creating space that can be utilised effectively. With their versatile and adaptable seating ranges it is possible to create endless design opportunities that engage, enhance and portray businesses at their very best. Nomique believe that good design should not just be beautiful but that it should also be functional, created with care and attention to detail, they make products that looks the part with quality that will last. Established in 2002, Nomique is highly regarded within the market, offering a comprehensive portfolio of design-led yet affordable products, including premium task, ergonomic, meeting, conference and soft break out seating. Their portfolio offers the right choice of furniture for receptions and lobby areas, lounges, restaurants and bistros. In addition to this Nomique also provide seating for hotel rooms, accommodating families and holiday makers with comfortable and durable seating; as well as individuals on business with ergonomically correct premium task chairs, to work just as efficiently away from the workplace. Nomique’s eye-catching products such as the Pepi Cantilever and Moka Felt are fantastic for meeting and conference as well as café and relaxation areas. Nomique’s soft seating portfolio, includes products such as Lux and Milo that are not only comfortable and unique in design but are also made to
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last. Nomique offer extreme flexibility with bespoke products, all fabrics specified to suit your interiors and environments and competitive lead times. Whatever the need, Nomique has it all, with a chair for everyone and for every space. Nomique have a full understanding of how to best support their customers, with the utmost care and honest advice, their passionate team go the extra mile to help create spaces that are inspiring, vibrant and full of energy. To find out more about Nomique and their products please get in touch. Call the team on 01952 585828, send an email to sales@nomique.com or visit www.nomique.com
creating space that works
www.nomique.com 01952 585828 sales@nomique.com
Lightique is a long established, reliable decorative lighting manufacturer and supplier to the contract and domestic markets. Our ethos is Quality, Service and Affordability. Whether choosing from our standard range of products, or something special that has been individually designed by yourselves, we shall endeavour to produce items to very strict standards and specifications in an extensive range of finishes.
WE ARE LIG
THE HOME OF TRADITIONAL, CONTEMPORAR
We remain one of the leading manufacturers and suppliers of decorative lighting, supplying the needs of interior designers and end users alike, constantly evolving our range of products to suit your requirements and ever changing fashions in the interior design industry. To find out more and to see our full product range and services on offer please visit our website www.lightique.com
GHTIQUE
RY AND INNOVATIVE LIGHTING.
LIGHTIQUE LTD Unit 2a, Eden Business Park, Dunns Close, Nuneaton, CV11 4NE, England
www.lightique.com
T: +44 (0)24 7638 1559 F: +44 (0)24 7637 4635 E: sales@lightique.com
RESTAURANT
UPDATE LUXURY OUTDOOR DINING WHATEVER THE WEATHER The fully retractable Cantabria canopy system from Canopies UK The Cantabria by Canopies UK, a leading manufacturer of high quality canopies, is a fully automated retractable canopy system designed specifically for the hospitality sector. Transforming an open outdoor area into a fully enclosed, luxury dining space, party venue or function room in under 60 seconds, the Cantabria can provide in excess of 46 additional covers1 whenever you need them. Controlled by a single handheld remote or smart device, the Cantabria’s roof and wall screens work independently of each other and can be fully or partially closed at the touch of a button. It can enable additional covers all year round, in a comfortable setting designed to make the most of outdoor views, whatever the weather. Jason Eastwood, Managing Director of Canopies, UK which celebrates 25 years of manufacturing this year, comments: “The Cantabria is the ideal addition to any hospitality environment looking to increase covers or create an additional function space for wedding or group booking. It transforms at the touch of a button, from an airy open space in the warmer weather, to a fully enclosed room during the wetter and colder months. “Available in any length with projections of up to six metres, as well as a whole host of colours and special features to choose from, it is really easy to create an all-year-round outdoor space that fits with your existing building and interior scheme.” Performance in all weathers The Cantabria’s durable aluminium frame, integrated guttering, waterproof roof and glass fibre fabric screens combine to make an environment which you can use all year round, safe in the knowledge that it is completely UV protected and safe in wind speeds of up to 60km/h. Intelligent features like FixScreenTM, which provides shelter from the wind in any position, and the built in brushes which remove autumn debris as the fabric retracts, make these modular canopies low maintenance and highly reliable in all weathers. Make it yours Personalise your Cantabria with a variety of window and door options as well as a colour palette of 10 roof colours, 50 side and front colours and a variety of aluminium frame
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coatings. With electric heating and LED lighting as standard, styling your canopy to suit your business and the needs of your customer couldn’t be easier. Jason Eastwood concludes: “Installing a new Cantabria canopy can give you the extra covers you need 365 days of the year, meaning you could see a return on your investment far sooner than you think. “With fully automated screens which retract in a matter of seconds, guaranteed high quality craftsmanship and a sleek modern design suited to any type of building, it’s no wonder the Cantabria is rapidly becoming the canopy of choice for hotels and hospitality venues looking to offer al fresco dining all year round.” A perfect fit Unlike many other canopy manufacturers, Canopies UK employ a technical surveyor who will visit you on site to ensure the area you’ve got in mind is just right. This information enables Canopies UK to ensure that each Cantabria is the perfect fit for any restaurant, bar, hotel or pub. For more information on The Cantabria from Canopies UK visit www.canopiesuk.co.uk/hospitality, or to speak to one of our knowledgeable team call 01254 777 002.
Canopies UK - New for the hospitality industry!
Hotels and restaurants can now maximise their outdoor space all year round Our products really are state of the art! With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.
Deliver incremental revenue for your business!
Our products will: . Maximise your outdoor space all year round . Enable you to serve more covers . Increase your weekly revenue . Provide a private party area . Improve your customers dining experience . Stand out from the competition
See how we can transform your outdoor space
Call Karen on 01254 777002 Ext: 221
www.canopiesuk.co.uk Email: karen@canopiesuk.co.uk
Furniture PAGE 35
Beverages
EPOS
Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com
Hi Spirits +44 (0)1932 252100 www.hi-spirits.com
Tevalis 01923 294446 www.tevalis.com
Lighting
Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills
Furniture
Flexfurn +44 (0)1242 524777 www.flexfurn.com
Neon creations +44 (0)1204 655866 www.neoncreations.co.uk
Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com
Tableware www.slateware.co.uk +44 (0)1248 600656
Training
Coffee + Coffee Machines
Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk
Graphics
Catering
FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk
www.balmoraltextiles.co.uk
Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com
WRS +44 (0)1933 533880 www.wrssystems.co.uk
BALMORAL TEXTILES (028) 90617431
The Spirit Lab We are a team of professional bartenders who have built a career in high end venues both in the UK and in the Asia Pacific.
www.spiritlablondon.com
OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk
Interiors & Design
CUBBINS 01434 604 181 www.cubbins.co.uk
Telephone: 02033562949 Address: 4th Floor, Rex House, 4-12 Regent Street, London
Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk
Jura +44 (0) 800 552 5527
www.jura-coffee-machines.co.uk
To advertise in the directory please contact Ben Emery on 01843 446212
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