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November Issue: Industry News, Room Essentials, Events, Design Focus, Design Directory

Hotelier & Hospitality Design

James Latham Dazzling Decors

The Wellesley Celebrating Festive Season

The EssentialOF Hotel Design & MANAGEMENT NFS:GIFT BOOKING Development Conference

The New VVorld of flexible workplace pensions savings

BlueSky Pension Scheme Auto Enrolment Solution Online Member Access Crystal Drawdown Pensions Guidance


Contents November 2015

Contact Us

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Justin Courtney

Publication Manager 01843 591523 justin@hotelierandhospitality.com

www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Tony Little

Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 580862











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London's Georgian House Hotel launches eight new bedrooms Eight brand new rooms are now available to guests of London’s Georgian House Hotel, famously home to four mysterious Wizard Chambers and Enchanted Chambers, as the 60-bedroom boutique hotel unveils £100,000 worth of new bedrooms in the final stage of a three year, hotelwide interior design refresh.

Refurbishment works, completed by hotel owner Serena von der Heyde, include both structural and decorative improvements, with the chosen colour palette showcasing some of Farrow & Ball’s timeless hues. This latest interior update brings all rooms within the family-owned hotel, built in 1851, to the same elegant and stylish finish as all other bedrooms, suites and apartments.

of the journey. The bespoke nature of the rooms reflects our commitment to highly personalised experiences and service. We are making a beautiful and unique place which is in tune with the 1850s heritage, but our design is highly creative. In every room guests will find details that catch the eye, design that inspires, something beautiful. My vision is for a hotel where the experience of staying is an important part of the experience of London.”

To appeal to the family market and those wanting more space, two top floor bedrooms have been combined into one large room, featuring two double beds. Seven further bedrooms have had their original chimney breasts uncovered and restored to reveal their former splendour, often in the form of marble fire surrounds and mantels, and original Victorian tiles. The en-suite bathrooms Speaking of the renovations, which she self-funded and adjoining these rooms have been enlarged and planned in collaboration with interior designer Diana Holmes, Serena von der Heyde said: “Our long term plan completely redecorated with three of the bathrooms now is to reach 5 star guest accommodation status, and so this boasting full size baths, including a free-standing polished aluminium bathtub from SW1 Bathrooms. move to improve quality and space is an important part

Hotelier & Hospitality Design

A closer look at 3D-printing in commercial furniture design - RIO


Created by Mehran Gharleghi from Studio INTEGRATE and Morgan Studio, RIO is ground-breaking in using 3D printing to create beautiful, comfortable and robust chairs for the commercial furniture market. RIO explores the relationship of the craft of yesterday with the craft of tomorrow. The resulting designs combine renowned timber craftsmanship from Morgan with Mehran's talent for re-thinking materials and applying techniques that have only previously been used experimentally -- in this case 3D printing. He uses a polyamide to give a white textured finish and also a smooth metallised resin. Morgan Design Director, Katerina McMahon comments, "This is an exciting new departure for us at Morgan and indeed new for the market. 3D printing is recognised commercially for small items like jewellery and accessories and then many experimental projects but not much in between. Not yet featured in furniture for a wider audience.” Three versions of RIO all present a clearly expressed structure: with tactile timber back, minimal but comfortable upholstered back or 3D printed intricate lattice framework.


Courtyard by Marriott introduces its first hotel in Peru Peru’s vibrant culture and the Marriott International has announced the opening of the new 154-room Courtyard by Marriott Hotel in Lima, South America’s third largest city. Courtyard MarriottThe hotel situated at the intersection of Calle Alcanfores and Calle Schell in Lima’s upscale Miraflores neighbourhood known for its shopping, restaurants, antique dealers and breath taking ocean views. "This new Courtyard by Marriott in Lima is a significant milestone in our rapid expansion across Latin America," remarked Tim Sheldon, President of the Caribbean & Latin America at Marriott International, Inc. “The hotel features a modern, functional design while embracing

amenities travelers trust from our globally renowned Marriott International brands.”

“From the refreshing, open business lobbies to our modern and spacious guest rooms, the Courtyard by Marriott Lima Miraflores offer business and leisure guests excellent space and flexibility to optimize their stay,” said Ursula Gutierrez, General Manager of the hotel. The Courtyard by Marriott Lima Miraflores also offers a refreshing and stylish room design that helps guests stay connected, productive and comfortable. Thoughtfully planned, each room features plush bedding, a functional work space, spacious bathrooms, a separate seating area and complimentary inroom high-speed Internet.

Kobe introduces chic, Hilton welcomes newest property - London contemporary fabric Bankside Hotel range 'Elements'

Exciting creations include Trapezium. Embracing the signature Kobe style, this woven jacquard has a soft, supple satin touch and features a modern medallion pattern which can be reversed and is available in eight delicate colours. Screen is a woven jacquard with shimmering metallic yarns in silver and gold on an elegant satin base. This glamorous fabric is available in seven stunning colours. The Elements room high collection includes Avoir, a 100% blackout woven dobby with a soft natural linen touch and comes in sophisticated cream, sand, light grey and charcoal. Complementing Avoir is Regulus, a 100% blackout lining in stylish off-white/cream. Convex room high is woven in a loose double panama with a soft metallic texture and is available in six cool neutral colours.

Located on the ground floor with direct access to Price’s Street and led by Executive Chef Paul Bates, formerly of The Beaumont and Intercontinental Park Lane, OXBO Bankside is a relaxed space for guests and locals alike to meet in the heart of the Bankside area, any time of day. The open kitchen with chefs cooking in front of the guests will enhance the personalised guest experience and add to the theatre of the restaurant. Hilton London Bankside's newest dining offerings OXBO Bankside and The Distillery set to launch in the coming weeks James Clarke, General Manager of the Hilton London Bankside Hotel added “I am thrilled to be playing a pivotal role in opening the Hilton London Bankside and I can’t wait to be checking in our first guests at the end of the summer. I will be working closely with Paul and my team to ensure the hotel, our restaurant and our bar become destinations for Bankside in their own right.”

Hotelier & Hospitality Design

Luxury fabric specialist, Kobe, has introduced Elements, a collection of 100% flame retardant chic and contemporary fabrics for both domestic and contract window décor and soft furnishings. A palette of rich and neutral tones complements the sophisticated collection of luxurious easy-to-carefor, washable fabrics. Their cool linen, soft satin and subtle metallic look is a perfect match for the geometric, herringbone and medallion designs.

The new Hilton London Bankside and its restaurant offerings OXBO Bankside and The Distillery are due to open in the coming weeks in the centre of London’s vibrant Bankside, just minutes from the Tate Modern. The launch marks an exciting new generation of Hilton hotels, featuring high-end, locally inspired food and drink offerings and contemporary interior design.



Virgin Hotels New York breaks ground with time capsule ceremony Since the iconic Virgin Megastore left Times Square in 2009, New York City has been vacant of a Virgin hub for family and fans. However, late September marked a new milestone in the history of the Virgin brand and New York, as Virgin Hotels broke ground with the Lam Group on Virgin Hotels New York City. Located in the NOMAD neighbourhood at 1227 Broadway between 29th and 30th, the property will serve as the brand’s flagship hotel and deliver a one-of-a-kind hotel experience in one of Virgin’s most favourite destinations. “New York City isn’t just a destination for the Virgin airlines, but a place where some of the most successful

Virgin brands have been incubated, where we’ve stunned crowds with stunts and where some of our most devoted fans live. It’s a very special city to the Virgin brand and I’m elated that Virgin Hotels will soon call it home,” said Sir Richard Branson, Founder of Virgin Group. To commemorate the groundbreaking and the history Virgin has in the Big Apple, Sir Richard joined Raul Leal, CEO of Virgin Hotels to bury a Virgin time capsule; a chest of mementos from Virgin company moments in New York. Some of the capsules contents included: Virgin Cola can, Wham Glam Thank You Ma’am CD from the Times Square Virgin Megastore, Virgin Atlantic onboard salt + pepper shakers, Virgin Hotels key cards, Virgin America headphones and JFK boarding pass, photos and more.

Le Meridien strengthens presence in India with Mahabaleshwar resort Le Méridien Hotels & Resorts, part of Starwood Hotels & Resorts have announced their first Le Méridien resort in India, Le Méridien Mahabaleshwar Resort & Spa. While being the first resort, it is the brand’s ninth property in the country, further strengthening the Paris-born brand’s presence throughout India. Nestled in the scenic Western Ghats, the resort is a few hours’ drive from the cosmopolitan centres of Mumbai and Pune. The hotel features 122 stylishly appointed guestrooms and suites, all complemented with private balconies that offer expansive views of the surrounding natural scenery.

Each room features the brand’s signature, destinationinspired amenities and the brand’s reinterpretation of the traditional lobby, the signature Le Méridien Hub, transforms the public space into a social gathering place. The resort provides seamless access to the quaint hill town’s rich tapestry of offerings, including a curated visit, courtesy of the brand’s UNLOCK ART programme, to the Devrai Art Village and the 5,000 year old Krishna Devi temple, using only the room’s key card for access.

Hotelier & Hospitality Design

Taylor’s Classics supplies Simpsons Restaurant, Birmingham


In early September, Taylor's Classics delivered the final pieces of furniture to the refurbished Simpsons restaurant in Birmingham. They worked closely with Andreas Antona and Luke Tipping as well as Leisure Concepts of Kenilworth to create a fresh and spacious feel to this long standing, Edgbaston based, Michelin star restaurant. The restaurant has been extended to allow additional dining beneath a beautiful glass roof. Taylor's Classics supplied a wide range of contemporary chairs, tables, sofas and outdoor furniture. The private dining room includes a

4.2 metre oak table to seat 14 whilst the lounge areas include our new Benchairs 936 tub chairs. Andreas Antona said, “I am delighted that we have achieved the simple, elegant and open interiors that we were looking for as part of the redevelopment of Simpsons Restaurant. It is always a pleasure to work with Taylor’s Classics because the furniture is beautifully made, practical and the service and advice from the team makes everything simple and straightforward.”

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Room Essentials

T Hotelier & Hospitality Design

he Mattressman Trade department supplies high quality mattresses, divans and bed frames to hotels, holiday cottages, and more. All our mattresses meet Source 5 or Source 7 flammability standard, and we offer a huge variety of types and sizes.


The Hotel Three Pocket, a luxury mattress in the Hotel Pocket range from the British Bed Company, contains 1200 pocket springs, which are widely acknowledged as the most supportive and comfortable spring system available. The springs move individually, each responding only to direct pressure so they can mould to the sleeper’s shape and support them in their natural sleeping position. Pocket springs also minimise disturbance between partners to ensure a restful night’s sleep. The Three Pocket uses thick layers of luxurious hypoallergenic fillings to ensure comfort, and is perfect for allergy sufferers.

The Hotel Three Pocket is just one of the many fantastic mattresses we can supply. Plenty of our mattresses, bed frames and divans are in stock ready for free next day delivery, which we offer regardless of order size. This is especially useful if you need to replace a mattress at short notice. With sizes from small single to super king and custom sizes up to 7ft x 7ft, as well as prices to suit all budgets, we’re confident that we can cater to you no matter what you require.

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Room Essentials

MITRE PROVIDES NEW LONDON BOUTIQUE HOTEL WITH PERSONAL TOUCH A new London boutique hotel has been given the Mitre Linen touch. The Mitre team has been working closely with the Shepherd’s Bush Boutique Hotel in the heart of London’s West End, which opened this summer. The hotel offers 4 Star Accomodation and facility Service. Mitre, who started working with the hotel when it was just a building site, gave each of the hotel’s 21 rooms their own individual design as well as personalising bespoke products. Products were selected from Heritage by Mitre, Mitre’s collection of timeless bed linen, towels, robes and soft furnishings. Luxurious white Ambassador bathrobes were personalised with the name of the hotel, while a pillow menu was devised with both firm and soft pillows from superior Abbey Collection. Beds were dressed with the beautiful 100% cotton Elegance range of bed linen.

Hotelier & Hospitality Design

Bathrooms were given a lavish touch with soft white microcotton Hampton


towels which have the ability to absorb water almost instantaneously.

of Facebook, Trip Advisor and Online Travel Agency websites.”

Mitre’s soft furnishings team then helped to give each room its own style using a selection of different coloured bed runners, cushions and curtains in colours including chilli, duck egg and gold.

Mitre Linen MD Stephen Broadhurst says: “We love working with new hotels and helping them to define the style of their establishment. Our huge range of fabrics means we can choose products that perfectly suit each property while we can also create bespoke products from adding the hotel name to bathrobes, towels or even mattresses.

Anita Jansone, Sales Manager for the Shepherd’s Bush Boutique Hotel, whose guests include leading financial companies and artists, says: “We have been delighted with Mitre’s hard work. The hotel prides itself on its homely feel and added value – offering guests complimentary extras such as bathrobes, slippers and organic toiletries makes us stand out. “Mitre has provided us with creative design advice as well as great quality products. Our guests really appreciate the quality of our personalised bathrobes and slippers, the lovely bed linen and soft furnishings. In fact, we’ve had some lovely comments on the likes

“The Shepherd’s Bush Boutique Hotel prides itself on its customer care which is why our new Heritage by Mitre collection, which introduces a new level of luxury, was perfect for them.”



Introduce a new level of luxury for your guests with our timeless collection of hotel linen and soft furnishings.

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Room Essentials

Knowcross: Every Second Counts As ancient wisdom has often insisted, time is money and given the fact that hospitality is a quick turnaround business, every second lost has a knock-on effect on your profitability. Knowcross has a suite of specialised products that are designed with this in mind. Nikhil Nath, CEO of Knowcross talks us through how they work.Managing guest requests and maintenance issues in an efficient and prompt way is a constant challenge for hotels. Communication of jobs to be done between management and staff takes up an enormous amount of time. Take the example of a guest reporting that the air conditioning in their room is not working. The front desk have to log the enquiry, report it to engineering who then have to track down one of their engineers and assign him the job. After some time, the chain of communication restarts to check that the job is completed. Overall, it’s a long-winded process. KNOW Service, one of the software products that is part of the Knowcross Suite, manages the entire process of logging a job, assigning it, and tracking it, thereby eliminating the need for staff to call each other.

Hotelier & Hospitality Design

This saves on average 300 seconds per job, which in turn saves the hotel thousands in labour costs per month. As every hotelier knows, prompt and efficient service is a sure way to bring guests back to the hotel. Every hotel has its fair share of dissatisfied guests, but timeliness in dealing with the issues reduces the damage and the amount of money coughed up by the hotel in compensation. KNOW Glitch lets management know about a guest complaint


immediately, allowing them to act upon it instantly, much to the customer’s delight – and preventing a bad online review that might go viral. The housekeeping department lies at the heart of a hotel’s operation. KNOW Housekeeping helps the managers, coordinators and attendants in housekeeping save enormous amounts of time while ensuring that arriving guests don’t have to wait for a clean room. The system replaces phone calls with an app that runs on smart phones and communicates real time information and job instructions to attendants and supervisors. The system has delivered labour savings of up to ten percent at hotels in the UK. With the National Minimum Wage expected to double in the UK over the next five years, this is particularly interesting for UK hoteliers, as much of their workforce are on an hourly wage, (i.e. cleaners, bar and waiting staff and receptionists) and they will therefore be looking for ways to reduce costs and keep their profit margins in check. Digitalisation of checklists and reports with the KNOW Inspection app saves money on paper and ink, as well as being environmentally friendly. For every 100 hotels that use Knowcross software, an equivalent of 400 trees are saved per year. The KNOW Service app can also be programmed to notify housekeeping to change the bedsheets every other day as per the guest’s request, saving money on laundry costs as well as being kinder to the environment. Knowcross software is hosted on the cloud and can be interfaced to existing hotel property management systems such as Opera, Fidelio, Itesso, Protel and others. All of Knowcross’ mobile apps are available for the Apple iOS and Android platforms.

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Room Essentials

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Hotelier & Hospitality Design

ritish Bug Control, which offer hotels 100% guaranteed eradication of bed bug outbreaks, is breaking new ground by offering hoteliers equipment to carry out their own heat treatment on bed bugs. On display for the first time anywhere in the world at the Independent Hotels Show, the mobile unit allows the hotel manager to react immediately to a complaint about bed bug bites, and means that rooms can be treated by maintenance and back in action the same day, saving lots of hassle and money. Heat is acknowledged as the best way to tackle bed bugs because, unlike insecticides, it kills the eggs as well as the insects themselves. The unit, which requires only one operator and no special pest control qualifications, runs off normal three-pin electric sockets. It works at the touch of a button by generating hot air, which is pumped to a thermal tent pod folded over the bed and furniture. Temperatures are monitored with remote sensors and the consul produces a stamp dated report indicating the room number with temperature and time details. Hotel rooms can be treated effectively very quickly and all


training is provided. The introduction of this system represents an amazing opportunity for hotels to take control of the growing bed bug problem for the first time. British Bug Control also offers its guaranteed eradication solutions through its own services, plus a complimentary range of products designed specifically for the hotel trade, including quick-view bed bug monitors, luxury bed bug mattress and pillow encasements, mattress disposal bags and heat treatment preparation kits; all under their Cimexine Sure-Guard brand. See it all on stand 245a) or visit www.cimexine.com

Room Essentials

Linens and laundry: what your guests really think

In particular, past experiences of a hotel’s linen has proven to be one of the key elements potential guests consider when deciding which hotel to stay at. The latest research revealed 96 percent of guests would be less likely to return to a hotel if they had been subjected to poor quality or stained bed linen and towels. Perhaps more concerning is the 95 percent who said they would be vocal to others about their less than perfect experience. This sort of damage to the reputation of a hotel is often irreparable and the risk is not worth taking, particularly as 97 percent of guests check the freshness of towels and linen during their stay. Consequently, managers need to ensure their hotels are kitted out with high quality and clean linen and towels at all times. While inhouse laundry operations can be effective, they are not without their drawbacks as they are often costly, require a huge amount of time to run and breakdowns are always an unavoidable possibility. As a result, more and more hotels are looking to specialist laundry service suppliers to outsource the cleaning of their linen. For example, Berendsen, the leading provider of textile services to UK hotels, offers a full range of reliable and stress-free services to meet the requirements of every hotel and its guests. It provides bed linen and towel collections to suit the specific needs of the business, making sure all items are consistently washed and finished to a high standard before they are delivered back at agreed times. Berendsen also offers a linen hire service, meaning hotels can avoid having capital tied up in textiles. There is something for every budget and style as there are many options, including different towel weights, linen types and duvet designs. In addition, a bespoke service is available for larger and group hotels that require a specific individual look or branded linen.


Ultimately, return visits from guests always follow a comfortable and pleasant first stay. Leaving the experts to deal with the dirty laundry means hotels can not only enjoy the benefits of a dependable and cost effective service but they can have peace of mind that the expectations of guests will be consistently met, helping to improve the guest experience and boost the likelihood of return visits in the future.

Hotelier & Hospitality Design

It is often the smallest of details that make the biggest impact. Rarely is this truer than in the hotel and hospitality industry. From valet service and friendly concierge to the design of the room and the quality and cleanliness of the linen, it is all these details and more that shape the customer experience when staying in a hotel. Therefore, excellence is a must.


On the twelfth day of Christmas The Wellesley gave to me... Luxury London hotel treats guests in the season of good will Knightsbridge-based boutique-grand hotel The Wellesley is celebrating the festive season with a sequence of indulgent surprises to mark Twelve Days of Christmas, including the opportunity to win a luxurious weekend break in the hotel’s exceptional Penthouse Suite.

Hotelier & Hospitality Design

From 14th December, Christmas cheer will be sprinkled throughout the hotel and guests will receive a complimentary surprise in the turndown service every evening.


There will be the opportunity to win tickets to Christmas with Aled Jones at the Royal Albert Hall, a Burlington Arcade Beadle tour and VIP shopping experience, ice-skating at the V&A and tickets to the English National Ballet’s Nutcracker at the London Coliseum - arriving in style in The Wellesley Rolls-Royce.


//www.thewellesley.co.uk Festive experiences provided for all guests at the hotel will include a merry Afternoon Tea with mince pies and mulled wine, Christmas carols and seasonal cocktails.

Hotelier & Hospitality Design

As the series draws to a close, one lucky winner will be awarded with the ultimate prize of a weekend break for four guests in the hotel’s exceptional Penthouse Suite with a table for two at Live at The Wellesley. Guests staying in the Penthouse Suite can enjoy state-ofthe-art technology, a working fireplace for winter warmth, lavish bathrooms with Hermès amenities and incredible views over Hyde Park and the city skyline. The superb lounge area features a large table for private dinners and its own humidor.  On Christmas Day itself, all guests will wake up to a stocking filled with traditional gifts as Father Christmas pays a visit to SW1.


Recipes Located amidst the glamour of Knightsbridge, The Wellesley is ideally positioned for Christmas shopping with Harrods and Fortnum & Mason just a stone’s throw away. The hotel comes alive in wintertime, making it the perfect time to visit. As the nights draw in, guests can seek refuge from the cold in one of the hotel’s exquisite and intimate bars and restaurants, whilst delighting in the finest Italian food, uncompromising service and stylish live music performances. The heated outdoor Cigar Terraces welcome guests to take full advantage of the hotel’s distinguished collection of the finest spirits and cigars. ‘Tis the season to be at The Wellesley.

Hotelier & Hospitality Design

For more information, visit www.thewellesley.co.uk or contact the hotel on +44 (0) 20 7235 3535


November Issue: Industry News, Room Essentials, Events, Design Focus, Design Directory

Hotelier &

Hospitality Design



THE INDEPENDENT HOTEL SHOW 2015 SHOW PREVIEW The Independent Hotel Show 2015 The Independent Hotel Show returns to Olympia this October (20 & 21) with a packed two days of networking, new business ideas, advice and insight from some of the UK’s leading figures from the luxury, boutique and independent hotel sector. Exceptional Exhibitors Discover the finest products and service providers with a carefully selected line-up of over 300 premium exhibitors from across the hotel supply chain. Offering a one-stop-shop of all the essentials needed to run a successful hotel, The Independent Hotel Show is the must-attend event for anyone working within the boutique and luxury hotel sector. Inspiring Independents Hear more from industry thought leaders as they share their knowledge, insight and expertise across a range of hard hitting seminars and business discussions that tackle some of the industry’s hottest topics. Offering first hand design, technology, marketing and business support and advice, the free-to-attend seminars and panel discussions provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance. Sessions run throughout the two-day show across two theatres – The Innovation Stage sponsored by CLEAN and the UKHA and The Business Theatre.

Hotelier & Hospitality Design

The Hub


Let the innovation of some of the design industry’s most exiting talent inspire you to network, discuss and share ideas at The Hub, a transitional space seamlessly changing from café to champagne bar as the day progresses - designed this year by Jestico + Whiles. Destination Spa From top to toe the Independent Hotel Show is making a bigger splash this year with an expanded feature area dedicated to hotel spas. Featuring some of the most respected exhibitors in the sector and supported by Spa Business, Destination Spa will also present a targeted programme of business sessions ideal for anyone interested in expanding in this area.

The Independent Think Tank Launching at the show this year is the Independent Think Tank, a dynamic space that brings together the movers and shakers of the hotel sector to debate key issues and evaluate sector opportunities. Throughout the two days it will host a schedule of smaller, more in-depth, focused workshops allowing attendees the opportunity to ask questions and actively engage with the content. Hoteliers Hall of Fame The Independent Hotel Show will again reward and acknowledge the country’s most influential and respected independent hoteliers with the annual Independent Hotelier of the Year and Outstanding New Hotel of the Year awards. Previous winners include Kit and Tim Kemp of Firmdale Hotels, voted Independent Hotelier of the Year 2014, and Robin Hutson, CEO for Lime Wood Group and Home Grown Hotels Ltd and founder of the Pig Hotels, winner of the Outstanding New Hotel of the Year award 2014. Nominees for this year’s awards will be presented on www.independenthotelshow.co.uk/awards with winners announced on the opening day of the show. Independent Hotel Show 2015 Visitor information Event dates: Tuesday 20th October: 10:00 - 17:00 Wednesday 21st October: 10:00 - 17:00 Location: Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX www.independenthotelshow.co.uk Twitter: @indhotelshow








Convergence: Sleep 2015 creates new ground in hotel design For the first time at Sleep, Europe’s most important event for hotel design and development on 24 and 25 November, a series of installations and conference presentations will examine the opportunities presented by shared spaces within modern hotels. As hospitality lifestyle brands surge in popularity, lobby and bedroom concepts are melding work, relaxation and play. Challenging the norms in spatial use are three leading architecture and design studios which will investigate how combining apparently contradictory influences can result in bold innovation.

Hotelier & Hospitality Design

With its mission to redefine habits, multidisciplinary practice Il Prisma Group will deconstruct perceptions of how interior spaces can be used. Dubbed Social Harbour, the studio’s concept will be a refuge for “new nomads”, digital travellers, and smart workers – a place to express individuality whilst seeking out like-minded tribes. Designed as an indoor/outdoor experience, the atmosphere can be transformed through design and technology according to each user’s preferences.


The Manser Practice, in association with exhibitor Elegant Clutter, a team of artists and craftspeople who create bespoke artwork and accessory collections for hotels and restaurants, will consider the meaning of convergence when opposites are fused to create something new and unexpected. “Exciting things happen when the functional and fanciful merge”, says Jane Lawrence, Director of Interior Design. “This is particularly true in hotel design where it is important that the hotel fulfils the guest’s practical needs but also stimulates the senses.”

International architecture and design studio Perkins+Will will examine the rise of the “frictionless office” as improved mobile connectivity leads to more flexible work environments. As “the office” turns into an increasingly abstract concept, hotels are emerging default workplaces for many professionals. With experience in hospitality, fitout and workplace consulting, the team will identify the potential opportunities in this behavioural shift and how to optimise them in hotels. In addition to exploring the Convergence installations, visitors can gain further insight from the designers on day two of the Sleep Conference when they each present the thinking behind their proposals followed by discussion with moderator Guy Dittrich. Sleep is on 24th & 25th November with a late opening until 8pm on Tuesday 24th when visitors can enjoy the design inspiration and networking opportunities during the show’s cocktail hour from 6.30-7.30pm. Sleep’s official event Partner is the European Hotel Design Awards which will culminate in a dinner on the evening of Monday 23 November when the winners will be announced in a glittering ceremony at Park Plaza Westminster Bridge in London. Registration to Sleep 2015 is now open – tickets can be secured by booking now.

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Stellar Exhibitor List for January Furniture Show. With less than 3 months to go before the January Furniture Show 2016 opens it’s NEC doors, the exhibitor list is a complete Who’s Who of UK and international furniture and furnishings manufacturers and suppliers.

Hotelier & Hospitality Design

The biggest names in upholstery including, Duresta, Parker Knoll, Collins & Hayes, Buoyant, Lebus and Westbridge will all be showing new designs and fabrics. Ranging from the ultra modern, geometric covered to timeless classic shapes with gentile florals, the new designs are set to surprise. Mixing fabrics will feature heavily with woven fabrics combined with leather a notable trend.


Cabinet giants Baker, Ercol, Willis&Gambier, Morris, Bentley Designs, Mark Webster Designs and Furniture Origins are among the many companies showcasing a variety of new collections with reclaimed woods, distressed painted and mixed textures a strong feature. Emphasis on the origin of the wood and combinations of wood & glass, wood & metal and wood & leather with finishes ranging from muted matt to silky, shiny marble will emphasise the contrasts and texture combinations. Beds and mattresses of every kind – foam, sprung, memory, motion, ottoman will all feature at the Show with previous exhibitors Vogue, Breasley, Serene and Sweet Dreams all bringing new designs and new foam technologies. New bed exhibitors Highgate, Kaydian and Bodyease are a welcome addition and are also bringing new designs ranging from snuggly TV beds to practical

storage beds. The NBF (National Bed Federation) are sponsoring a café in Hall 5, in the heart of the bed exhibitors so that will be a good place to have a coffee and plan your bed tour. Heavyweights in interiors including Gallery Direct, Pacific Lifestyle, Stone the Crows, Dar Lighting, Swaffer, and Axminster Carpets are all like the upholstery and cabinet companies, launching new designs. The 2015 double decker Gallery Direct stand was much talked about and their 2016 stand promises to be even better and jam packed with even more tempting home furnishing delights, including complete bedroom and bedding packages. Dar Lighting, known for their broad spectrum of designs from traditional chandeliers to large individual statement lights, are showing at January for the first time. As well as a selection of their best sellers they are bringing new designs for 2016, including some of their on-trend, industrial style domestic lights. Another newcomer is Swaffer, showing their latest beautiful floral, striped and animal print fabrics, they are set to be a destination stop for anyone interested in the best available fabrics. Titley & Marr, Tigermoth and Ross Fabrics are also launching new fabrics for 2016 at the Show including crushed velvets, silks and woven textures.

International companies are set to make their presence felt with German majors, Nolte Mobel, Rauch and Weimann all taking large stands and bringing their technical cabinet expertise with a touch of panache. Danish, Skovby will show their uniquely engineered and ever appealing dining collections and Italian leather upholstery giants Nicoletti and Italia Living are bringing new designs and soft leathers in fresh colours for 2016. For something new and different try FAMA’s original designs, full of colour, and interesting style. The increase from this year’s 3 halls to 5 for the 2016 Show has allowed space for the introduction of more feature areas in furniture and home furnishings – accessories, lighting, flooring and fabrics. It will provide the first opportunity of the year to see the new interiors collections for 2016 - no need to wait until the Spring Fair. The January Furniture Show is now the most complete interiors trade show in the UK calendar and is the Show that definitely has it all. To see Who’s exhibiting and to register your attendance go to www.januaryfurnitureshow.com January Furniture Show 2016. NEC Sun 24 - Weds 27 January.


FROM JURA Hotelier & Hospitality Design

With high performance alongside sleek elegant looks, the JURA Giga and XJ commercial ranges make a real impact to any establishment looking to deliver high quality coffee. The high end coffee experience is all about ambience and mood and JURA reflects this through every line and curve. Whether you’re looking for a solution for busy barista bars, restaurants, bistros and other catering spaces – JURA machines can deliver that perfect cup of steamy deliciousness to any customer.


With the GIGA X8 Professional, speed is of the essence. The high performance machine comes with a unique speed function, allowing it to prepare the perfect coffee within just a few seconds. Three thermoblocks and three pumps means the machine can prepare a range of 29 speciality coffees at the touch of a button.

The GIGA X9 Professional is the coffee machine ideal for use in all catering spaces. The top model The XJ range is all about ease. At just the of this machine is capable of touch of a button the XJ5 Professional preparing speciality coffee, from takes multi-tasking to a whole new ristretto to latte macchiato, as level, as it enables two espressos or two well as being able to produce two ristretti coffees to be produced at once. coffees at the same time with just The XJ9 Executive labels clear delivery the touch of a button. points for white coffee, black coffee and hot water, making ease of use even Whichever you choose - all Jura machines feature an Aroma Boost simpler. For the perfect marriage of form and function, opt for the Jura XJ9 function, providing a natural, Professional which can programme up refreshing energy boost when you need it, as well as a Zero-Energy to 20 specialities at just the touch of Switch which allows the machine to button. use up to 40% less energy, ensuring The GIGA X3/X3c Professional delivers the JURA coffee experience is not state-of-the-art technology for the only an indulgence, but also more perfect coffee wherever top-class eco-friendly. performance is called for. The automatic machines provide everything staff need For further information on the full in a large office or staff room, with up JURA product range and stockist to 30 programmable specialty coffees details, please visit available and intuitive operation and www.juraproducts.uk minimal maintenance. or call 0800 6525527.

The New GIGA X3c Top of the class with integrated Combicool and permanent water connection

The new GIGA X3c Professional delivers up to 31 speciality coffees and another 12 barista recipes at the touch of a button. Simple operation, with minimum effort to refill thanks to the large 1 kg capacity bean container and aroma preservation cover. Other features include a drip drain set and optional coffee grounds disposal function, integrated rinsing and cleaning started at the touch of a button, direct permanent water connection and Combicool fridge with integral cup warmer. For more details on the GIGA collection and our range of professional machines contact: JURA Products Ltd, Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW. Tel: 01282 868266 Fax: 01282 863411 sales@uk.jura.com www.jurauk.com

Bring your guests t

Sky In-bar

Sky In-room

Cloud WiFi

Deliver a complete experience with the 3-in-1 Sky Hotel Package: Sky In-bar Help increase dwell time and sales with world-class sport.

Sky In-room Enhance your entertainment with an unrivalled choice of channels.

Cloud WiFi Keep guests connected with super quick and easy to use WiFi.

All services can be sold separately.

T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. WiFi from The Cloud: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Correct at time of supply: 15/10/15

total satisfaction “Fabulous!”

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Great location, very modern and comfy rooms. Full Sky package for when relaxing in the room. Has a car park round the corner...

“Highly Impressed” Customer review The Arch, London 18th July 2015

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Trip Advisor Reviewer Z Hotel Liverpool Reviewed in August 2015

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Call 08442 414 648 FOR HOTELS


Hotelier & Hospitality Design

The Lovat Loch Ness has integrated NFS Technology Group’s specialist hotel management system to ensure the smooth running of hotel operations as well as the restaurant and bar facilities.


Nestled in the heart of the magnificent Scottish Highlands, in Fort Augustus near Inverness, the stylish independently owned hotel is ideally featured as a golf destination alongside an opportunity for guests to enjoy the local experience in fishing, walking, historic sight seeing and even monster watching! Keen to maximize its presence on online booking channels and ensure an efficient process is maintained at hotel level to deliver

a guest experience, the owner, Caroline Gregory, selected NFS’ roomMaster technology as a total solution provider. NFS’ roomMaster hotel system was seamlessly installed to deliver an effective technology solution for the hotel, fully integrated with Navarino/SynXis for channel management and online bookings, with room availability and pricing being widely distributed to several online booking channels.

The hotel also chose to adopt a gift card programme to maximize guest loyalty, available as part of the roomMaster software suite. The gift card programme encourages return visits to the hotel and restaurant facilities and makes it easy to run promotions and special offers with full tracking of spend and a link to the guest profile. Says Caroline Gregory at The Lovat: “Our aim is always for our guests to experience the ultimate relaxing break, with the hotel creating a home from home experience, and offering a personal touch and calming atmosphere through our hotel and its facilities. “To ensure this occurs right from the booking experience, back of house


“NFS worked with us as an extension of our team to ensure the installation of roomMaster was a trouble free implementation and the results are really fantastic. We instantly found the hotel easier to manage and quickly added to the software with the ability to offer gift cards, to encourage loyalty and present an easy way for an even wider audience to enjoy our services.”

Sanjay Saptarshi, Head of Hotel Operations at NFS added: “The Lovat is a fine example of a boutique hotel that is using technology exceptionally well across all areas of its business to deliver a great experience to guests both online and at hotel level.” roomMaster from NFS is a fully integrated property management software for hotels from ten to more than 1,000 rooms. It easily and seamlessly handles reservations, sales ledger, point of sale, gift cards, sales and marketing functionality and the ability to make better rate decisions through dynamic yield management.

Linking to leading channel manager Navarino/SynXis, roomMaster enables automatic updates to GDS’s and leading booking sites such as Expedia, Wotif, Booking.com and Agoda. For maximum efficiency, reservations from booking sites and from the hotels own website are automatically captured by Navarino/SynXis and imported directly into the hotels’ roomMaster reservation system, eliminating the need to manually re-key reservation emails and faxes. For more information on roomMaster or further details on NFS Technology Group, please visit roommasterpms.co.uk

Hotelier & Hospitality Design

needs to operate seamlessly to deliver a great guest experience. We had originally relied on various disjointed systems, such as a database, online booking, EPOS, accounting etc, but none had the ability to communicate with each other.


Corian® Charging Surface: Power up smartphones and tablets of your hotel guests. Wirelessly. Everywhere. An innovative solution for hotel rooms, receptions, restaurants and all public spaces. Available through the Corian® Quality Network.

To discover how to offer Corian® Charging Surface to the guests of your hotel: 0800 962 116 (UK), 1800 553 252 (Ireland), sales@corian.co.uk, www.corian.co.uk/powerup

The DuPont Oval logo, DuPont™, Corian®, Endless Evolution and the Endless Evolution logo are registered trademarks or trademarks or copyrighted material of E. I. du Pont de Nemours and Company or its affiliates. Only DuPont produces Corian®. Copyright E. I. du Pont de Nemours and Company or its affiliates.

November Issue: Industry News, Room Essentials, Events, Design Focus, Design Directory

Hotelier &

Hospitality Design

Design Focus


DAZZLING DECORS FROM LATHAMS In a move which significantly strengthens its credentials as one of the UK’s leading laminate and melamine suppliers, James Latham is now offering a portfolio of more than 500 laminates as well as a massive range of melamines, many of them exclusive.

Hotelier & Hospitality Design

The extensive range of Kronospan, Egger, XyloCleaf, Woodlam and Galtee decors are all available directly from stock via Latham’s nationwide network of depots. Plus there are matching ABS edgings available for all decors as well as door and large size sheets.


In addition, a brand new range of Kronospan Compact Grade Laminate is also available as part of Latham’s Washroom Solutions Collection with matching MRMFC (Moisture Resistant). The increase in stock has seen James Latham invest in additional state-ofthe-art racking at depots across the group to ensure that decors can be easily identified and picked quickly, efficiently and with the minimum risk of damage.

Paul Morson, James Latham’s Group Product Champion for Melamine commented, “We’ve invested heavily to ensure that James Latham is one of the leading laminate and melamine suppliers in the UK, so regardless of what our customer’s project requirements are, we’ll have the solution, and it’s all under one roof. “Many of our exciting new ranges, including Kronospan Super Matt and XyloCleaf which both come from Italy, are exclusive to Lathams and of course we are always searching for new decorative surfaces to strengthen our offering even further.”

The enhanced range now includes: XyloCleaf Perfect for high end commercial, hotel and leisure specifications. It’s a highly textured range of over 50 premium decors including wood grains and linens and comes complete with matching ABS edgings as standard. Plus it is also available as HPL in 16 decors.

Super Matt New and exclusive to James Latham, Super Matt is a range of highly durable, finger print resistant, MFC decors from Kronospan Italy. Offering eight, ontrend colours, it reduces the need to be constantly wiping away unsightly finger marks and smears.


Kronocolour has been developed from global trend influences

James Latham now offers a staggering 237 Egger decors in its range. Egger’s ZOOM collection ranges from intense uni-colours and exotic woodgrains to glass effect and authentic rough-cut wood and there is matching MFC and edging available for 112 decors.

Kronospan Colour Part of the innovative Kronodesign portfolio, Krono Colour has been developed from global trend influences. From muted tones, exuberant primaries and every shade in between, it offers a carnival of colour comprising 59 MFC


Washroom Range James Latham’s washroom solutions package boasts an extensive range of Kronospan decors and includes moisture resistant melamine faced chipboard (MRMFC) as well as a range of matching compact grade laminate (CGL)

High Gloss Acrylic James Latham offers an exciting range of highly durable, high-gloss acrylic colours, many of them exclusive. Easy clean, UV tested and with matching edgings available, it’s a cost effective option versus spraying, perfect for the KBB and furniture sectors as well as POS, hospitality and shopfitting.

Kronospan Laminates Offering a collection of 120 matching laminate sheets, Krono Laminate offers a hardwearing, postformable decorative surface. Available in matching designs to selected Kronospan Melamine Faced Particle Board and MDF it’s ideal for numerous


For more information on any of these decors call: 0116 257 3415, e-mail marketing@lathams.co.uk or visit www.lathamtimber.co.uk

Hotelier & Hospitality Design

Egger Laminates


Design Focus

COORDN8: design that unites Europe Something that is often difficult in politics has proven to be a great success in textile design: outstanding European cooperation and the development of a joint product that appeals equally to the tastes of the Brits, the Germans and other European nations. This refers to COORDN8, the new print collection from interior expert drapilux. Easy to combine with style: with COORDN8, the curtains match the furniture covers and the blackout blind matches the bed throw. Popular basic materials from drapliux are united with modern designs boasting a Nordic touch. The ideas for the collection come from British designer Emily Tyers. “My brief was to create a versatile, contemporary collection,” says the interior designer and Creative Director of design studio Etre. Instead of using the classic and baroque designs typical of British styles as a starting point, she drew on new British designs with Scandinavian influences. “Inspired by nature, it was my intention to create recurring, organic shapes that are ideally suited to a print collection, like the outlines of branches, for example,” explains Tyers. Her designs were brought to life in close collaboration with the drapilux design workshop in Emsdetten, Germany. Kirstin Herrmann, Head Designer at drapilux: “The designs are so stylised that they do not divide opinion and are suited to tastes in Germany, the UK, Italy, Sweden or France.”

“As designs inspired by nature continue to be popular all over Europe, we have decided to launch the COORDN8 collection on the entire European market,” commented Kristin Herrmann. The special thing about it is that the items harmonise with each other, not only within a colour palette, but also in combination with other colourways. This means that fresh colour accents can be created. The following colour schemes are available: green, orange, blue and aubergine, as well as warm neutral and cold neutral. drapilux customers can choose from a potpourri of standard collections. The fabric options include canvas and other basic weaves, making it possible to mix and match everything from sheer curtains and decorative fabrics through to upholstery. Above a certain order quantity, the fire-retardant items can be equipped with the air-purifying, sound-absorbing and antimicrobial functions that drapilux is known for. Drapilux presents the new print range COORDN8 on the occasion of Sleep 2015. Europe’s leading exhibition for hotel design takes place from 25th to 26th November in the Business Design Centre London Schmitz-Werke GmbH + Co.KG T +49 2572 / 927 743 anita.kaupel@schmitz-werke.com

Hotelier & Hospitality Design

The orange colour theme from the COORDN8 collection: the curtains, throw and cushions are perfectly coordinated. © drapilux


What’s special? The items harmonise well with other colour schemes too. © drapilux

Design for Leisure Spa Design Consultancy and IMPLEMENTATION A unique company offering specialist spa design and consultancy coupled with the creation of some of the most exciting hydrothermal bathing experiences in the world. This philosophy will be at the “leading edge” of the rapidly evolving spa industry, drawing on the team’s knowledge of the global spa market and experience gained from working on some of the most prestigious and successful projects in the world.

The concept is the individual philosophy from which everything else flows and develops. It is the synergy between the location, culture, product and people that guides and defines each further stage in the developmental process of the spa and the wet area ‘journey’ for guests.

• • • • • • •

Our services include, but are not limited to:

• Concept Designs • Space Planning to detailed

design stage Wet Spa Area Design Business Planning Architectural Services Interior Design and Theming Spa Program Creation Treatment Menus Construction Supervision, Final Inspections and Defects Liability Schedules

Main image: Hamam at The Condado Vanderbilt Hotel, San Juan, Puerto Rico

Hydrothermal Spa Designers “Best Spa Design” The Pearl Spa, Four Seasons Resort Jumeriah Beach.

In a world where brands have increasingly important profile, we are frequently commissioned to write performance specifications and prepare corporate ‘wet spa standards’ ensuring brand association and loyalty will never be compromised as guests become ever more adventurous in their travel habits, with the added benefit of enabling ease of staff mobility and clear, concise and globally effective operating standards. For more information visit: www.designforleisure.com

Hotelier & Hospitality Design


esign for Leisure, together with selected and appropriate partners to suit the specific project, will collaborate with the client and their professional team to produce a design concept that is unique and fulfills the objective of the owner and spa operator to create a beneficial and authentic spa experience for their guests. Commercially astute, the team will develop a facility to suit the budget and available real estate to ensure a successful and profitable spa is created every time.



Our Company

The Balmoral

Established in 1985, Contra Curtains supply soft furnishings to many of the leading hotel groups in the UK and mainland Europe. In addition to our commercial projects our specialist residential team provide fine soft furnishings to many high end residential properties.

Rocco Forte Hotels Balmoral is a luxury hotel in the true sense of the word. Working with the Rocco Forte design team, Contra have provided numerous soft furnishing items to the propertys bedrooms. Our excellent and longstanding relationship with Rocco Forte Hotels has involved supplying soft furnishings to a number of the groups properties. These include, the Lowry, Manchester, and the Hotel Amigo, Brussels.

Our Experience Our team draw on years of experience within the soft furnishing industry. Our clients requirements will range from multi site, nationwide refurbishment projects to individual bespoke properties. Completing thousands of bedrooms every year we are highly skilled and adaptable to our clients needs.

Hotelier & Hospitality Design

Our Service


Our clients demand the highest levels of product, service and the ability to achieve tight deadlines. We work directly with project teams to successfully deliver projects that are on time and within budget. Our Projects Here is a selection of our projects:

Guoman, Charring Cross Following a multi-million pound renovation this Grade II Listed Charing Cross hotel in London has become a world-class, luxury hotel. The Buckingham Wing of this outstanding property contains the hotel’s executive bedrooms. All soft furnishings within these bedrooms were provided by Contra.

01535 604 888 01535 657 086 sales@contracurtains.com

Hotelier & Hospitality Design

Contra Curtains Ltd www.contracurtains.com


Design Focus

Fibre optics made easy “A marriage made in heaven” is how Peter Fagan, sales director at fibre optic lighting firm Starscape describes the combination of optical fibres and the new generation of LED-based fibre optic light sources. This woven sphere of sparkle fibre can be made in a range of sizes and can be hung singly or in clusters.

Hotelier & Hospitality Design

Blue Infinity star panels resulted in a significant increase in business for this Midlands restaurant.


“We first started to look at LEDs as a replacement for traditional halogen-based light sources more than a decade ago,” he recalls, “but it was clear that they weren’t bright enough or reliable enough and the whites had far too much of a blue cast in them. However, in the past few years LED technology has developed to the stage where we were able to make the transition from halogen to LEDs at the beginning of 2013. There are now also LED-based units which compare reasonably even with metal halide light sources.” The result is that fibre optic lighting installations now are more economical to operate, have lower maintenance requirements and are generally quieter in operation since they don’t require cooling fans. Largely as a consequence of not needing fans they are also usually more compact than the light sources which they’ve superseded. This means that finding a suitable place to put the light source – the first step in designing a fibre optic lighting installation – is generally easier than it might have been a few years ago, and this can produce cost benefits in terms of shorter fibre runs.

Fibre optic star points add a touch of magic to a garden path.

Starscape uses the combination of LED light sources and optical fibres in a wide range of decorative lighting applications from star ceilings and chandeliers to paving and decking lighting for outdoor areas.

“Star ceilings are our core business,” says Peter Fagan, “and we’re confident that nobody approaches this with quite as much genuine enthusiasm as we do. Whether it’s a £200 DIY kit for a nursery ceiling or a large commercial project, we’re keen to ensure that the finished result will be entrancing.” Starscape’s Infinity modular star ceiling system – originally developed for the high-end home cinema sector – allows customers to fit a star ceiling quickly and with a minimum of fuss and disruption, and the firm also can supply star panels to fit conventional 600 x 600mm ceiling grids. Because Infinity is modular – based on 1000 x 1000mm lightweight panels – it is completely scaleable and suitable for phased installations. The default colour of the Infinity panel is black, but other finishes are available for non-cinema applications. Fibre optic chandeliers can add life to a sterile space – in a lobby or stairwell – and since there’s no need to change bulbs in the new LED light sources there’s far less of a maintenance issue involved than might have been the case in the past. Thinking of using small LEDs in accent lighting? A single compact LED light source can illuminate up to 40 accent or crystal fittings, with DMX functionality available at modest cost. Based in north Northumberland, Starscape has shipped to customers on every continent bar Antarctica and South America.

Infinity star panels Sparkle fibre globe

SkyView ceiling window

Fireworks chandelier

Infinity: Starscape's premier star ceiling panel. Modular system u lising op cal joints for each panel making design and fi ng simple. Chandeliers: We combine drama c fibre op c cable with long lived LED light sources to create stunning chandeliers. The Fireworks is single strand sparkle fibre powered by two MiniLED750 light sources working in opposi on. See the website for a video. Our new chandelier globe is woven wired sparkle fibre. Robust and drama c. Other star ceiling systems: We have several panel based star ceiling systems suitable for a wide variety of applica ons, including damp environments. The SkyView featured above is our 'window to the stars'.



Design Focus

Furniture specifically manufactured,

fit for the Queens’ College Cambridge students Queens’ College Cambridge Selected Cambridgeshire based, Strata Panels to design and manufacture furniture for over 100 student bed rooms. Buying direct from the manufacturer – Strata Panels Helen Heath, Queens’ College’s Head of Housekeeping, wanted a local furniture manufacturer to come up with a solution of making bespoke contract furniture that would fit in with the historic feel and dark timbers of the 1911 built Queens’ College Dokett building, as well as a more modern looking style Queens’ College Cripps Court built during the 1970s. Strata Panels based a short distance along the A14 just north of Huntingdon responded to the challenge having made student furniture for over 15 years. “Strata’s Mark Garrood listened to the brief and produced sample pieces of furniture that met our exact criteria and at competitive prices.” - Helen

Hotelier & Hospitality Design

Both designs were made using European Oak veneered MDF, the furniture for the Queens’ College Dokett building had


oak crafted edges that were machined to give the detail a period look and were stained dark brown to match the exposed timbers and wall panelling which gives the building its character. Handles were sourced from India that complemented the furniture’s appearance and completed the antique look. The furniture for Queens’ College Cripps Court had 26mm thick oak veneered carcasses and was finished in a clear lacquer.

Queens’ College Furniture Project – Strata Panels Strata produced wardrobes, desks, desk pedestals, chests of drawers, bookcases, under bed storage drawers and bedside cabinets for 43 rooms in the Queens’ College Dokett building and 64 rooms in Queens’ College Cripps Court. Working closely with the college, installation time was compressed to fit in with building contractors and the start of the autumn term. By working weekends and late into the nights Strata Panel’s own

team of installers completed the 107 rooms in just over a week. Smaller items such as bedside cabinets and storage drawers were delivered pre-assembled, whereas the larger items were assembled in situ. Babis Karakoulas, The Domestic Bursar for the Queens’ College, on seeing the furniture after it had been installed, complimented Strata on how well the appearance fitted in with the age and character of the Dokett building.

Cambridgeshire’s contract joinery best kept secret – Strata Panels Strata Panels are small enough to be flexible and able to meet individual requirements, yet large enough to cope with the volume roll out. Hot on the heels of completing the project at Queens’ College, Strata are now manufacturing furniture for a new student accommodation block in Central London comprising 142 bedroom sets. Strata Panels take pride in manufacturing for schools, colleges, universities and hotels throughout the UK Left: Queens’ College Dockett and Cripps furniture styles by Strata Panels Top: Queens’ College - The Mathematical Bridge

For further information or to request a visit from one of Strata’s sales team 01487 825040 or email sales@stratapanels.co.uk Web – Strata Panels www.stratapanels.co.uk for more information about contract joinery services www.stratafurniture.co.uk for more information about our furniture and projects

Design Focus

BDA Shortlisted for Design Award BDA’s design for the Hilton Kings Ranch Resort & Spa in Alexandria has been shortlisted for the 2016 International Hotel & Property Design Awards in the ‘hotel over 200 rooms global category’.

Please click on this link to see project brochure: Download Brochure

Please click on this link to see our company brochure: Download Brochure

BDA partner with European fit-out company to offer full turnkey solution

For further information please visit our website www.bevisdesign.com or contact us directly.

Hotelier & Hospitality Design

BDA have recently partnered with an established fit-out company, with offices and factories in Europe and the Middle East, to provide full design and fitout ‘turnkey’ services. The advantages being; one BDA were appointed by the owning company and point of responsibility, developer to provide a complete Interior Design service for control of in-house this new luxury resort hotel and spa. The hotel comprises manufacture and F.F&E 275 guestrooms and suites, a 1000M2 ballroom and procurement from our meeting room facilities, 3 restaurants and bars, various database of experienced lounge areas, shops and one of the largest spa and and best value European wellness facilities in the world. Located over three floors, suppliers, manufacturers approximately 6000M2, the facilities include many diverse and artisans. We can therapy and treatment rooms, many thermal, spa and provide a full and pool facilities, relaxation areas, fitness, general wellness comprehensive design facilities, retail and F&B areas. and fit-out service in a timely and efficient The beauty and cosmopolitan lifestyle of Alexandria, manner to an affordable mixed with its historical heritage and architecture, inspired budget. our interior design proposals for this luxury hotel and spa. BDA specialise in delivering high quality interior The Kings Ranch Spa and Health Farm is unique and design solutions into the hospitality and leisure differs from the general worldwide Spa and fitness industry, specifically working with upscale and luxury concepts due to the combination of traditional Spa hotels, resorts and spas. For over 15 years we have therapies and fitness approaches with modern preventive produced and delivered award winning, innovative treatments and exercises, all under one roof. design solutions that have helped our clients lead the way in hotel design and guest expectations. 6000 m² of the best medical, rehab and preventative facilities including: rehabilitation centre, preventive We also work very closely with a world renowned treatment, diagnostic centre, different water attractions, specialist lighting design company to provide hot spring pools with different temperatures, salt sauna, combined interior design and lighting design dry sauna, snow room, experience shower, steam room, services, which we have successfully delivered on sauna sarmouni, banya treatment, hempel inhalation, many major new build and renovation hotel, resort steam bath peeling, limone graz peeling and salt peeling. and spa projects world-wide.


Design Focus


acry’s, the main restaurant at The Watergate Bay Hotel, is named after the square rocky outcrop on the southern end of the beach in the Cornish town.

A classic brasserie with a great atmosphere has a wide variety of furniture, including the zin wrapped table tops, curved spindle back Roberta chairs in Farrow & Ball colours, and the leather Rhone arm chairs in the restaurant’s panel walled dining area.

Hotelier & Hospitality Design

This furniture creates a classic Cornish style where people can experience excellent fine dining, which can be enjoyed with amazing views of the Cornish coast.


Watergate Bay Hotel, Cornwall

Astro brings elegant simplicity to the hotels of the world 1997 – the time of Cool Britannia, YBA's (Young British Artists), and increased pride in UK creativity. John Fearon and James Bassant saw an opportunity to re-establish British lighting design for high end domestic and hospitality settings and bring it to an international audience.

The Astro design ethos creates an elegantly clear visual language that defines what contemporary lighting should be: honest, accessible, engaging and durable. With a team of eight creative design engineers, headed up by Design Director James Bassant, there is a wealth of experience to take Astro’s passion for Pure British Design and bring it to life in the finest homes and hotels throughout the world.

Malta project

Hotelier & Hospitality Design

With a strong claim to be the finest luxury hotel and spa to open in the Mediterranean this decade, the fivestar Kempinski San Lawrenz in Malta has specified Astro lighting for its exquisite guestrooms, suites and residences.


Styled as an exclusive, private resort in a valley of semitropical gardens and pools, the San Lawrenz has been designed in a classic yet contemporary style. A pure aesthetic and appreciable quality were essential factors in its choice of furniture and lighting. Among almost 900 Astro luminaires across the project, the Park Lane family features strongly with wall, table and floor variants, including standard and Grande versions. Matt nickel finishes, with mainly white but some black shades, create a sophisticated but understated ambience. The bathroom experience is enhanced by Sabina ceiling lights and Niimi LED vanity mirrors.

Industrial chic Astro has supplied most of the decorative lighting to one of London’s most exciting new hotel projects. With covetable views of Canary Wharf and a short ferry-hop from central London, Hilton DoubleTree’s Docklands hotel in a converted 17th century wharf building provides highly desirable accommodation in the capital. Astro had the ideal lighting solutions to make the most of the inspiring structure and location. Astro’s pure design ethos complements perfectly the industrial chic created by architecture and design studio ICA. The exposed brickwork and original architectural features, combined with distinctive contemporary furniture, are the ideal context for Astro’s Lago and Chou wall lights, Ravello table and floor lights and Rafina pendants. Astro’s co-founder John Fearon said: “Prestigious hotel projects are a very important part of Astro’s business internationally. To be associated with Hilton and ICA in this way is a great affirmation of Astro’s quality and design credentials.” Astro supplied well over 1,000 luminaires for the project.



Design Focus Daring to be Dierent

0800 3345994 www.aidiltd.com ARCADIA Bexleyheath 2013

Leisure & Entertainment Interior Designers

01924 372 654 info@nanudesign.co.uk www.nanudesign.co.uk

Nanu design offers a full Architecture and interior design service

Hotelier & Hospitality Design



Thick flank

Fore Chuck rib

Thin flank

Thick rib


Brisket Shin

At Neon Creations we are passionate about creating custom made neon signs and lights.

Call +44 (0) 20 7493 6397 www.harrison.hn


Topside silver side


ec N


01204 655866 info@neoncreations.co.uk www.neoncreations.co.uk

Creating award winning hospitality designs, great guest experiences and high revenue returns. LONDON: 39 Margaret Street, London W1G 0JQ

LIGHTING FOR HOSPITALITY Lighting is all-important when it comes to creating ambiance in a space. It plays a crucial role in engineering customers’ experiences of a hotel, restaurant, club or bar. Havells Sylvania’s broad range of flexible and energy-efficient solutions brings vitality to a space and enables staff and guests alike to tailor their environments according to their needs, at the touch of a button. Talk to our expert, Sean Owens, on +44 (0) 758 355 0862 or via sean.owens@havells-sylvania.com


Design Focus

Zaatar Lebanese Restaurants BDA’s design for the Zaatar Lebanese Restaurant has been shortlisted for the 2016 International Hotel & Property Design Awards in the ‘restaurant within a hotel category’.

Hotelier & Hospitality Design

BDA were appointed by the owning company and developer to provide a complete design service for this new speciality restaurant. Our design brief was simply to plan and design a Lebanese fine dining restaurant in its entirety, from concept to completion.


BDA provided a full and comprehensive design service including; concept design for presentation to owner and operator comprising; CGIs, sample boards and fully rendered plans, elevations and ceiling plans. Preparation and issue for tender of fully detailed design package comprising; annotated floor plans, elevations, ceiling plans, detail drawings, specifications, finishes, doors, ironmongery schedules, FF&E selection and specifications and lighting design. Fully co-ordinated with the M&E and kitchen consultants’ details and all other design team members information. Value engineering exercise and subsequent design changes where necessary and preparation for final fit-out works. The unique design features, relevant to this restaurant’s Lebanese theme, incorporate elements of Arabic influence with particular attention to arabesque detailing such as intricate in-laid floor patterns, decorative wall niches, mosaics and mashrabiya patterns in the millwork and some furniture, creating the look and feel

of an authentic Lebanese fine dining restaurant in an interesting, unique and elegant way. The stunning show kitchen, with its charcoal grills and exciting show cooking elements, provides a dramatic backdrop. The exotic aromas and hustle from the busy show kitchen also provide an exciting and dramatic dining experience. Mix of seating types from intimate twos and fours to group seating and relaxing lounge, dining and shisha terrace areas complete this fine dining experience. The design provides a thrilling and interesting restaurant, well planned with attention to detail. The design is interesting, fun and unique, meeting all of the operator’s brand standards as well as achieving an authentic Lebanese feel; timeless and elegant, incorporating elements of contemporary design. The relaxing and elegant environment, along with elements of theatre achieved with the open charcoal grill cooking areas and show kitchen, all contribute to a fine dining experience. Please click on this link to see our company brochure: Download Brochure For further information please visit our website www.bevisdesign.com or contact us directly.

Resort Hotels & Spas


Urban & City Hotels

Retreat & Conference Hotels

Interior Design

Lighting Design

Full Turnkey Solution

Interior Architectural Design for Hospitality & Leisure Park Road

Cardinal Point


Telephone: + 44 (0) 1923 432 666



Website: www.bevisdesign.com

Hotel & Resort Projects in: Europe

Middle East




Emperor- Bar and Catering equipment

Welcome to Emperor, specialising in the supply of warewashing and refrigeration equipment. Trading for over 30 years Emperor takes great pride in offering you great advice, fantastic prices and unbeatable service. Our success is based on our customers returning again and again safe in the knowledge that we offer "the best for less". Our aim is simple, to offer top brands and excellent customer service with the convenience of buying from us on alternatively on our website www.emperor.co.uk . If you are looking for something which is not featured just ring our FREEPHONE sales hotline on 0800 716582 and one of our expert sales advisors will source it for you. We hope you enjoy shopping with us and your feedback will be invaluable in ensuring that we maintain our high standards of customer care. Happy shopping from the EMPEROR TEAM!

Hotelier & Hospitality Design

SJS Laser Cutting


At Emperor we firmly believe that after-sales service is even more important than the initial purchase. We understand that you need equipment you can rely on so that your back bar and catering operations run seamlessly behind the scenes, leaving you to focus on developing relationships with your customers and increasing your profit margins. We have our own national network of specialist service engineers who are highly trained and give an efficient and friendly service. To ensure customers receive a rapid response, engineers are in constant contact with the service centre via hand held devices. All calls are computer logged and in the majority of cases we can diagnose the problem from the initial call and repair the equipment on site during the first visit. We have equipment installed in some of the busiest bars and restaurants in the UK and so we know how important it is to provide a quality service to our customers.


Elevation London specialises in the construction, renovation and fit out of commercial projects in London. We recognise that every project is unique and we take pride in creating the ideal environment for each client through our integrated solutions and commitment to superior quality. From concept to creation engineer your dreams with us! +44(0)203 696 8890 +44(0)784 902 6633


Hotelier & Hospitality Design



Keeping the cash flowing for the Christmas trade The funding landscape has changed for good. Companies seeking finance in the run-up to the festive season can now benefit from more flexible products and faster service than ever before


ith the Christmas party season fast approaching, bars, hotels and restaurants throughout the UK are busy buying in stock, hiring additional staff and refreshing the decor. Investment at this time is essential to keep the tills ringing throughout the peak trading period. However, finding the finance required has been difficult in recent years. As bank lending has fallen, hospitality businesses have been amongst the worst affected. For a start, many are small firms which are regarded by lenders as a greater risk and, because their trade is often seasonal, they may have difficulty in proving their ability to service a loan and commit to regular repayments.

Hotelier & Hospitality Design

Fortunately, alternative finance providers are helping to bridge the gap, and offering faster and more flexible sources of finance. Ashley Business Finance has been providing finance to the hospitality sector since 1993. In the past few years it has stepped up its lending in response to the increased demand and also introduced specialist products designed with the needs of hospitality businesses in mind.


Cafes, bars, microbreweries, hotels, restaurants and catering firms are regular clients. Lisa Mayers of Ashley Business Finance says: “The run-up to Christmas and early summer are peak times for demand. Often companies just want rapid access to cash to build up their stock levels, smarten up their premises or ease cashflow during busy periods. In other cases, they may require larger sums to carry out renovations, open a new venue or acquire another franchise.

“Having worked with the hospitality firms for over 20 years, we have an in-depth understanding of their needs. Loans are the most popular product, but for those with seasonal or fluctuating trade, we have introduced the Business Cash Advance, an innovative product which allows them to make repayments in line with the business.” The Business Cash Advance is suitable for any business which accepts credit or debit cards and offers funding up to £100,000. Repayments are conveniently made by a fixed percentage being taken each time a customer pays by credit and debit cards throughout the fixedterm repayment period. Ashley recently celebrated a record two months, paying out over £2m to almost 150 businesses during July and August. “The funding landscape has changed for good,” says Lisa. “Evidence suggests alternative finance providers have now overtaken the banks in terms of providing funding for SMEs and can offer products more suited to their needs. For hospitality businesses in need of finance, it’s time to explore the options.” For further information see www.ashleyfinance.co.uk

‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance www.melaphone.co.uk Tel 01359 233191 info@melaphone.co.uk


Hotelier & Hospitality Design

environment both ergonomically.


There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email: contactuk@allegion.com

Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: epr.info@electrolux.co.uk Web: www.electrolux.co.uk/myPRO

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK

18th September - 31st October

FULL Range of Decoration Packs, Display Flags, Bunting, Decs, Fancy Dress and MORE

Available NOW!

t: 01202 489489

Reid Street, Christchurch BH23 2BT

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - November 2015  

Hotelier & Hospitality Design - November 2015