Page 1

October Issue: Events Preview, Pro Kitchen Supplement, Industry News

Hotelier & Hospitality Design


Defining the scent of a hotel

Sleep 2015 The Essential Hotel Design & Development Conference


Hotel Show Preview

The New VVorld of flexible workplace pensions savings

BlueSky Pension Scheme Auto Enrolment Solution Online Member Access Crystal Drawdown Pensions Guidance

Contents October 2015

6 14 28

Contact Us Matthew Taylor

Publication Manager 01843 591523

39 Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas. From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Tony Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 580862











THE USA’s BEST-SELLING COFFEE MACHINE HAS LANDED IN THE UK The Keurig® K150P is a single-cup brewing system that serves quality drinks in less than a minute. It has an impressive choice of FIVE cup sizes, and a K-Cup® Pod range boasting from over 20 varieties – including Starbucks® coffees and Twinings™ teas.

Easy as 1-2-3 1) Pop in the K-Cup® Pod 2) Select your Cup Size and press Brew 3) Enjoy your drink

Make the right choice and choose the Keurig® system today!

Quote - ‘Hotel & Hospitality’

FREEPHONE TODAY - 0800 44 22 99

Hotelier & Hospitality Design

Industry News Events Pro Kitchen Destination Review: Paradise Island



Novellini UK offers a full range of shower products including bespoke shower enclosures, wetrooms, steam rooms and much more, why not visit our website for more details.

News All change at Surrey boutique with new chef & menu revamp The chic 1907 restaurant, bar and grill, housed at Brooklands Hotel in Surrey is preparing to embark on a new culinary journey, with the appointment of a new executive head chef and launch of a new early autumn menu.

Chelsom launch ‘Autumn Update’

Hotelier & Hospitality Design

Good product design is an evolutionary and ongoing process at Chelsom. With the full 2016/2017 ranges to be launched in May next year, the ‘Autumn Update’ is an exciting off-shoot collection which harnesses and refines the latest trends in finishes and materials to give a whole new look to some of our most popular existing designs. Satin Copper, White & Gold and a palette of bold retro Colours give strong design directions whilst natural Stone offers a timeless organic look.


‘Autumn Update’ underlines Chelsom’s in-house design and custom capabilities, confirming that anything is possible when interior designers are looking for originality and inspiration. For reasonable size production runs, all the finishes featured can be adapted to standard or custom designs and indeed clientspecified finishes are welcome too. Also included is a very early preview of three of the brand new Edition 25 ranges – Madison, Reflector and Soho – available from May 2016 onwards. They give an exciting insight into Chelsom’s design journey for 2016/2017. For further information please contact 01253 831400 or email

The 2 AA Rosette restaurant is now headed up by Dean Williams, who joins 1907 after four years as executive head chef at Old Thorns Manor Hotel in Liphook. He had also enjoyed roles as head chef of Silvermere Inn on the Lake in Cobham, senior sous chef at Loseley Park in Guildford and chef de partie at Morgans Hotel and Oxwich Bay Hotel in Swansea. “I look forward to continuing the hard work and innovation that has led to an outstanding reputation for 1907, which is so much more than a standard hotel restaurant,” says Williams. “As well as an indulgence for guests staying at the hotel, all the team and I also want to continue to build on the progress of welcoming non-hotel guests at weekends and especially mid-week, as well as continue the creativity and skilled work that go into Brooklands Hotel’s excellent offerings for events, celebrations, business lunches,

weddings and more.” Williams is joined by another new colleague at 1907, Valentino Gentile, newly appointed as sous chef. One of the first tasks Williams has undertaken at the 1930’s inspired restaurant is to revitalise the menu at 1907, to bring in an early taste of autumn. Newly-introduced dishes include nine new starters and mains, as well as an entirely new dessert menu of six sweet treats. The new dishes on the menu at 1907 are joined by new cocktails at the bar, designed by the bar’s team of charismatic mixologists. The 1907 is part of the 131-bedroom Brooklands Hotel which opened in 2010.

Radisson Red Hotel Glasgow to open in 2017 Carlson Rezidor are delighted to announce the signing of Europe’s first new-build Radisson Red hotel. Due to open in 2017, the Radisson Red Hotel Glasgow will feature 176 rooms, a stylish “Redeli” restaurant and a “Oui” bar; a gallery; more than 100sqm of meeting space and a gym. “Following the recent Carlson Rezidor signings of Radisson Red hotels in Asia (Shenyang Hunan; China) and Africa (Cape Town; South Africa), we are proud to announce the first new-build property in Europe. Glasgow is one of the strongest markets in the UK, and Radisson Red will add a vibrant new concept to the city’s hospitality sector. Inspired by the millennial lifestyle trends, the brand addresses

the highly connected and design savvy world traveller”, said Wolfgang M. Neumann, President & CEO of Rezidor. The Radisson Red Hotel Glasgow, once opened, will be located just 300m away from the Scottish Exhibition and Conference Centre (SECC). It will also be 2km and 10km away from the city centre and international airports, respectively. “The Radisson Red Hotel Glasgow will be a flagship and strengthen the brand’s strategic roll-out in Europe, the Middle East & Africa and across the globe. Set for ambitious growth in urban locations, Radisson Red targets 60+ hotels worldwide by the year 2020”, added Elie Younes, Executive Vice President & Chief Development Officer of Rezidor.

News New GM for Apex hotel City of Glasgow premises on Bath Street this autumn following an extensive £10.5 million refurbishment.

Scottish hotel group Apex Hotels has announced the appointment of Helen Gallagher as the general manager of its new 104 bedroom City of Glasgow hotel – its first venture in the city. Helen has 15 years’ experience in the hospitality industry working for a number of quality hotels. She will lead the opening of the new four star

A Glasgow girl born and bred, the move marks a homecoming for Helen who has previously held roles at The Scotsman, Princes Street Suites, Oban Bay Hotel and Spa and Rocco Forte Hotels among others. Helen holds a degree in Business Studies and an Honours degree in Business Economics from Glasgow Caledonian University. She also completed the General Managers Programme at Cornell University in New York. Helen comments: “The ethos of Apex Hotels really attracted me to the position. It’s a family business and, while it has grown into a successful

hotel group, it hasn’t lost that personal touch. Not only does it offer a quality product, the company’s approach to people management is inclusive and inspiring which ultimately means visitors get an outstanding level of service from the team – something which Apex Hotels is well-known for.” Angela Vickers, CEO of Apex Hotels, commented: “Helen has an excellent reputation in the industry and her experience speaks for itself. We see a significant opportunity in the Glasgow market – the hotel is well-located and we have invested substantially in refurbishing the property to the Apex standard. With 60 new jobs being created, we are building a strong team ahead of our autumn opening.”

Two more Ultimate Cafes open in partnership with major retailer Independent coffee shop The Interesting Eating Company has launched a further two Ultimate Cafe outlets in partnership with Ultimate Outdoors. As part of the long-term affiliation between the local eatery and the outdoor retail giant owned by JD Sports Fashion plc, the brand provides inhouse coffee shops in the new Dudley and Nottingham Ultimate Outdoors. Similar to the original Preston-based site, Ultimate Cafe is homed on the ground floor of both venues located within Merry Hill (Dudley) and Castle Marina Retail Park (Nottingham), and mirrors The Interesting Eating Company’s ‘great food and service’ ethos.

“As an independent, it’s fantastic to have filled a gap in the market between local SMEs and retail giants.” Ultimate Cafe located within Ultimate Outdoors echoes The Interesting

Eating Company’s signature branding and quirky offerings, which include specialty pancakes and waffles, ‘grab and go’ light bites, cakes and freshly prepared gluten free variations, as well as barista hot beverages. To keep children entertained, the new sites also feature large scale state-ofthe-art indoor soft play areas, which enable youngsters to exercise while having fun. Fellow Director of The Interesting Eating Company Andrea Edwards said: “The longevity of our partnership with Ultimate Outdoors goes to show how an independent business can develop its reputation and credibility within

such a fast paced industry and gain the respect of a large national retailer.” Ultimate Cafe has provided 40 new jobs across the three sites, whereby staff members have undergone various training and development schemes.

Hotelier & Hospitality Design

Director of The Interesting Eating Company Nichola Lee said: “Having approached and successfully struck a partnership with the sports fashion and outdoor group, and now to have established three Ultimate Cafes spanning across the UK, it gives us a great sense of pride and achievement to see how the brand has developed. Since setting up The Interesting Eating Company back in 2012, we have been keen to extend our offerings and maximise our customer reach.



London hotels 85% occupancy in August STR Global’s preliminary August 2015 data for London, England, indicates increases in average daily rate and revenue per available room. Based on daily data from August, London reported: increases in supply (+2.3%) and demand (+0.5%); a 1.8% decrease in occupancy to 85.4%; a 4.2% increase in ADR to GBP141.59; and a 2.4% increase in RevPAR to GBP120.90. London hosted the European Society of Cardiology (ESC) Congress from 29 August through 2 September.

According to STR Global analysts, London hotels have seen consistent growth in transient demand but a decline in group demand with lower rates available outside the capital. In addition, the weakening of the Euro against the British Pound continues to lead to more affordable outbound travel from the market. Even with those factors and an increase in supply, London’s absolute occupancy in August eclipsed 85.0%. STR Global will release August 2015 results during the week of 21 September. About STR Global STR Global provides clients— including hotel operators, developers,

financiers, analysts and suppliers to the hotel industry—access to hotel research with regular and custom reports covering Europe, Middle East, Africa, Asia Pacific and Central/South America. STR Global provides a single source of global hotel data covering daily and monthly performance data, segmentation data, forecasts, annual profitability, pipeline and census information. Hotel operators can join the surveys on a complimentary basis and benefit from free industry data. STR Global is part of the STR family of companies and is proudly associated with STR, STR Analytics and Hotel News Now.

Royal Exchange presents refreshed spaces and menus

Hotelier & Hospitality Design

officially launched on 9th September, boasts a menu featuring sharing plates and a regularly changing, innovative drinks list. Signature cocktails, inspired by 19th Century American mixology include: the John Haig’s Crusta, a mix of Haig Club with Mandarine Imperial, lemon juice, gomme syrup and orange blossom essence shaken and served in a whisky sour glass for a refreshing kick; as well as the Mexican Couperee – a twist on the West India Couperee – made with vanilla liqueur foam, Patron Anejo, Citronge, lime juice and homemade Falernum.


London’s Royal Exchange by Bank has always been a stunning building and, this week, D&D London is reopening its refurbished hospitality offerings. And they look well worth a visit. On the mezzanines, the new Threadneedle Bar and an all-day dining Gallery will be unveiled, alongside Restaurant Sauterelle (pictured above). All three overlook the existing Grand Café and boutiques on the ground floor. At Sauterelle, Executive Chef Stefano Leone will serve a new modern menu drawing inspiration

from the repertoire and flavours of Provence and Liguria, sourcing ingredients from the Mediterranean and Britain, with a focus on sustainable produce. New entries include Marinated Loch Var salmon, sea leaves and fish broth and Tortelli di Zucca Gialla, while meat-loving palates can opt for Rhug Estate organic Aberdeen Angus beef fillet with roasted shallots, blue creamed potatoes and Barolo jus, as well as Gloucester old spot pork, pancetta, espelette chilli and pequillo pepper. For drinks and cocktails the new Threadneedle Bar (above), which

Highlights from the bar food menu include Rock oyster tempura with Vietnamese dipping sauce; truffled goat’s curd on sourdough and soft shell crab, buttermilk and chilli, wild rocket, saffron aioli and grilled brioche. The Grand Café and Gallery (above) will also serve a refreshed all-day menu focused on European Classics. Interior design agency Russell Sage Studio has developed and unified the individual spaces by pairing rich shades of blue, cognac and other dark hues as well as introducing a new lighting scheme throughout. Leading florist McQueens have also worked closely with Russell Sage Studio to bring warmth and intimacy to the space.


Elevation London specialises in the construction, renovation and fit out of commercial projects in London. We recognise that every project is unique and we take pride in creating the ideal environment for each client through our integrated solutions and commitment to superior quality. From concept to creation engineer your dreams with us! +44(0)203 696 8890 +44(0)784 902 6633

Hotelier & Hospitality Design



“Hotels should be living things not stuffy institutions”

Defining the scent of a hotel “Hotels should be living things not stuffy institutions” maintain Tim and Kit Kemp, owners of Firmdale Hotels - a mantra that is clearly written throughout their eight boutique hotels in London and their New York outpost, Crosby Street. Kit Kemp has designed the interiors of each hotel in her unique personal way which reflects a fresh, modern English style.

Hotelier & Hospitality Design

Firmdale Hotel’s unique design point of view and strong brand handwriting made them an ideal partner for pebble&co, creators and designers of bespoke fragrance, bath and body ranges. In creating RIKRAK, pebble&co struck a fine balance, bringing to life a collection that would thrive within the world’s most aspirational and sought after retail destinations as well as appeal to the tastemakers of style both within, and beyond, the Firmdale Hotels’ doors. RIKRAK is also the name of one of Kit’s compelling textile designs featured as the iconic packaging backdrop. If you visit Firmdale’s newest hotel, Ham Yard in central London, RIKRAK is everywhere in touches; on a wall, a curtain, a chair, and as a striking product within all bathrooms. By partnering with pebble&co, a complete holistic brand experience was created.


As well as being masters of creativity when it comes to developing and nurturing a new product line, pebble&co are also equipped to handle all budget and practical development requirements. The team understand that commercially, a bespoke amenities range can provide a lucrative business solution by reducing amenities spend and avoiding additional costs such as branded mark ups and license related costs. There are also the financial upsides provided by an additional revenue stream offering solid margin returns, expanded distribution and brand awareness avenues as well as a fresh PR and marketing focus.

There really is no better way to sell product than to have customers try it – a great benefit afforded to own branded amenities collections where product trial occurs in a very natural and sympathetic environment – the guests’ hotel room or restaurant bathroom. Fragrance products such as candles or bath and body also provide the ultimate in gifting, allowing guests to take away a little piece of their stay, a memento from their five star experience. pebble&co firmly believe in creating a sense of mood and atmosphere through fragrance, a sentiment shared by Kit Kemp. In her book, A Living Space, Kemp explains: “Often it is the invisible things such as smell that creates a sense of luxury in a space…adding fragrance can have as much an impact on how someone feels in a room as can the choice of furniture or wallpaper used… scent is often the thing you take away as the memory of a room, remembering it long after you’ve left it.” pebble&co’s bespoke amenities allow for exploration of a brand’s creativity through scent, texture and aesthetics, a compelling offer that embodies the essence of their own brand story. Craig Markham, Director of PR & Marketing, Firmdale Hotels affirms ‘Working with pebble&co has been a hugely positive experience. We feel we have created something very special and unique to the marketplace’ For more information on creating a bespoke fragrance collection call pebble&co on 0203 598 6129 or visit

Beauty, functionality and durability. For the long term, inside and out. DuPont™ Corian® high-tech surface helps hotel managers, owners and maintenance teams to meet their goals of beauty, functionality and durability. For interior design and exterior cladding applications, for new projects and for refurbishments. Successfully used around the world and continuously innovated, DuPont™ Corian® is the leading surface for every design and architectural requirement.

Count on the global expertise of DuPont™ Corian® and the technical excellence of the Corian® Quality Network to receive the best solution for your hotel environment.

To know more: 0800 962 116 (UK), 1800 553 252 (Ireland),, The DuPont Oval logo, DuPont™, Corian® and the Endless Evolution logo are registered trademarks or trademarks or copyrighted material of E. I. du Pont de Nemours and Company or its affiliates. Only DuPont produces Corian®. Copyright E. I. du Pont de Nemours and Company or its affiliates. Images from left to right: Motel One building by Mackay + Partners in Minories, London, photo courtesy of Mackay + Partners; Hotel Mercure Paris Centre, photo courtesy of Accor; Hotel Vincci Gala in Barcelona, Spain, photo Jose Hevia for DuPont™ Corian®.


Merseyside based TrakHUPFER has supplied four of its ISOBOX® Mobil foodservice trolleys to Ragdale Hall, the award winning residential Health Hydro and Thermal Spa near Melton Mowbray, Leicestershire. Ragdale Hall provides guests with a balanced environment for fitness, well-being and relaxation, which includes pre-ordered breakfast room service for a tranquil start to the day. Breakfast includes a variety of freshly prepared, health conscious menu items including hot pastries, Danish pastries, croissants and wraps. Ragdale’s investment in the TrakHUPFER ISOBOX® Mobil foodservice trolleys was driven by the need to serve breakfast in 93 rooms, over three floors, in a little over an hour, without deterioration in the quality of hot breakfast items. Cooked, freshly prepared food is placed in the pre-heated insulated foodservice trolleys in the kitchen, before the trolleys are transferred to the residential landings by lift. The trolleys, which incorporate modular heating panels, are plugged into an electricity supply at a landing service station, maintaining the unit’s holding temperature above 63oC for food safety and optimum product quality. The foodservice trolleys feature fan assisted heating, eliminating the potential for condensation, which compromises the quality of the pastries.

Hotelier & Hospitality Design

Ragdale Hall’s Executive Head Chef, David Ross, reported that the ISOBOX® Mobil foodservice trolleys had helped improve and extend the spa’s breakfast offer: “We now have the ability to deliver a much broader breakfast menu, including sweet and savoury hot pastries, with the confidence that product quality will be maintained throughout the breakfast service. We couldn’t have considered extending our breakfast menu before we purchased the TrakHUPFER trolleys.”


The small footprint ISOBOX® Mobil trolleys are castor mounted for ease of manoeuvrability through the narrow lifts and corridors of Ragdale Hall. The units have 12 pan supports to accommodate 1/1 GN stainless steel pans, providing sufficient capacity for one unit to serve breakfast on a complete floor of up to 50 rooms.The stainless steel and aluminium units have bump resistant solid bumper corners and are inherently robust to meet the day-to-day rigours of movement and service. The optional modular heating panels are capable of heating the holding units at up to 100oC, with precise temperature set and maintained via digital controls. David Ross added: “Before we purchased the TrakHUPFER trolleys we were using simple insulated boxes. Adopting the new trolleys has enabled us to provide our guests with a greater breakfast choice, delivered to their rooms, maintaining the high standards people have come to expect at Ragdale.”

October Issue: Events Preview, Pro Kitchen Supplement, Industry News

Hotelier &

Hospitality Design



Sleep 2015: the essential hotel design & development conference A big draw for visitors, the complementary Sleep 2015 ConfereWnce promises fresh, forward-thinking content to inform and inspire the future of hotel design. Building on a flourishing reputation for quality and substance, the 2015 programme combines topical panel discussions with celebrity keynotes, continuing to attract the industry influencers from the UK, Europe and beyond.

Simon Hudspeth

Tim Walton

Investigating one of the hottest areas of growth in the European hotel scene will be a panel of pros revealing how conversions offer practically unbounded potential for developers and designers. Development expert Bart Carnahan, SVP Development at Starwood Hotels & Resorts will divulge how to get the best return on investment, while design professional Michael Kus, Director at AHR Architects, will share the challenges posed by the conversion process. And returning in 2015 are the popular Round Tables where delegates are invited to pose their burning questions to selected industry influencers as they move from table to table. Developers, investors, hotel owners, and more will offer expert insight into issues of growth, funding, ownership, collaboration, new-build properties and conversions.

Philippe Perd

Hotelier & Hospitality Design

Margaret McMahon


Sally Storey

Simon Hudspeth, Principal of Hotel Investment and Asset Management, will moderate a panel examining the prospects for global hotel development. Joining him are experts at the top of their game: Tim Walton, Vice President of International Development at Marriott; Johanna Lundstrom, Development Director of UK, Germany and Northern Europe for Meliá Hotels; and Eric Jafari, MD of Union Hanover Securities. In a session that deconstructs the process of hotel branding will be Philippe Perd, Senior Vice President Operations and Project Development of the Oetker Collection, along with Professor Angela Roper, who is currently conducting an industry-wide study about the topic as director of the International Centre for Hotel & Resort Management at the University of West London, and Mark Jory, founder of the international branding agency Latitude.

Design Dream Team sees a dynamic panel comprised of the best directors from top hospitality design studios draw upon their encyclopaedic design knowledge to debate how to make design pay - with Ariane Steinbeck of RPW Design, Wilson Associates’ Tristan Auer, Alex Michaelis from Michaelis Boyd, Margaret McMahon of Wimberly Interiors and Seyhan Ozdemir from Autoban shaking things up. Making its debut is Sleep Essentials, rapid tutorials offering designers and independent hotel owners the chance to get ideas for their future projects from top consultants all gathered in one room including landscape architect, Phil Jaffa; lighting designer, Sally Storey; branding expert, Gillon Campbell; procurement specialist, Daniel Englender; and art curator Tal Danai. GROHE is the Founder Partner and host of the VIP lounge. Sleep’s official Event Partner is the European Hotel Design Awards which will culminate in a dinner on the evening of Monday 23 November when the winners will be announced in a glittering ceremony at Park Plaza Westminster Bridge in London. Registration to Sleep 2015 is now open – tickets can be secured by booking now.

Sleep represents the best in hotel design, development and architecture. Our curated exhibition, concept spaces and conference inspire hotel interiors across the globe. Be part of something special. Headline sponsor

Our supporters

Official media partner

Official partner

Organised by

European Hotel Design Awards sponsors


THE INDEPENDENT HOTEL SHOW 2015 SHOW PREVIEW The Independent Hotel Show 2015 The Independent Hotel Show returns to Olympia this October (20 & 21) with a packed two days of networking, new business ideas, advice and insight from some of the UK’s leading figures from the luxury, boutique and independent hotel sector. Exceptional Exhibitors Discover the finest products and service providers with a carefully selected line-up of over 300 premium exhibitors from across the hotel supply chain. Offering a one-stop-shop of all the essentials needed to run a successful hotel, The Independent Hotel Show is the must-attend event for anyone working within the boutique and luxury hotel sector. Inspiring Independents Hear more from industry thought leaders as they share their knowledge, insight and expertise across a range of hard hitting seminars and business discussions that tackle some of the industry’s hottest topics. Offering first hand design, technology, marketing and business support and advice, the free-to-attend seminars and panel discussions provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance. Sessions run throughout the two-day show across two theatres – The Innovation Stage sponsored by CLEAN and the UKHA and The Business Theatre.

Hotelier & Hospitality Design

The Hub


Let the innovation of some of the design industry’s most exiting talent inspire you to network, discuss and share ideas at The Hub, a transitional space seamlessly changing from café to champagne bar as the day progresses - designed this year by Jestico + Whiles. Destination Spa From top to toe the Independent Hotel Show is making a bigger splash this year with an expanded feature area dedicated to hotel spas. Featuring some of the most respected exhibitors in the sector and supported by Spa Business, Destination Spa will also present a targeted programme of business sessions ideal for anyone interested in expanding in this area.

The Independent Think Tank Launching at the show this year is the Independent Think Tank, a dynamic space that brings together the movers and shakers of the hotel sector to debate key issues and evaluate sector opportunities. Throughout the two days it will host a schedule of smaller, more in-depth, focused workshops allowing attendees the opportunity to ask questions and actively engage with the content. Hoteliers Hall of Fame The Independent Hotel Show will again reward and acknowledge the country’s most influential and respected independent hoteliers with the annual Independent Hotelier of the Year and Outstanding New Hotel of the Year awards. Previous winners include Kit and Tim Kemp of Firmdale Hotels, voted Independent Hotelier of the Year 2014, and Robin Hutson, CEO for Lime Wood Group and Home Grown Hotels Ltd and founder of the Pig Hotels, winner of the Outstanding New Hotel of the Year award 2014. Nominees for this year’s awards will be presented on with winners announced on the opening day of the show. Independent Hotel Show 2015 Visitor information Event dates: Tuesday 20th October: 10:00 - 17:00 Wednesday 21st October: 10:00 - 17:00 Location: Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX Twitter: @indhotelshow








Taking care of the kids… Its child’s play! If you run a busy hotel the chances are you’re are going to come in to contact with families and young guests at some point. As such, you’ve probably already looked at what provision you need to make to ensure your venue remains an attractive choice for your guests.

Catering for ages two to twelve, our product range features solutions that are compact, modular, scalable, are easily maintained. We manufacture both interactive and physical play solutions, combining both elements to ensure a high degree of play value and appeal to a broad age range of children.

Changing facilities… tick! Optional cots for the guest rooms… tick! Tourist Information with fun things for the kids to do… tick!

All our products are specifically designed and manufactured for use in leisure, retail and commercial locations and can be used to create highly attractive, focused, distraction areas that ensure children in your venue remain quietly occupied. The result? A safe, fun environment that embraces children, while their parents check in, relax or indulge with a bite to eat and a welldeserved drink.

Hotelier & Hospitality Design

Even assuming you’ve covered all of the above points, do you ever think about how child friendly your hotel appears to young guests and their parents?


At SLKids, we help brands all over the world to maximise the benefits of being truly child friendly, which doesn’t involve turning your venue into a crèche or the need for parents to supply children with an endless supply of coins! SLKids offer a simple, highly effective play solutions which you may have already seen keeping kids entertained during a long delay at a busy airport, whilst sitting in a doctor or dentist’s waiting room or in one of hundreds of licensed venues, hospitals, showrooms, restaurants and retail outlets throughout the world.

Our experienced team can work with you to design a solution which suits you exact needs, even when space is at a premium. We believe our product range offers the simplest and most cost effective route to creating a child friendly environment in almost any type of location. Want to know more? Come and see us! We are exhibiting at the Independent Hotel Show at Olympia London on stand 315 Contact the SLKids team at or check out our website

Taking care of the kids… Its child’s play!

At SLKids, we help brands all over the world to maximise the benefits of being truly child friendly, which doesn’t involve turning your venue into a crèche or the need for parents to supply children with an endless supply of coins! Want to know more? Come and see us! We are exhibiting at the Independent Hotel Show at Olympia London on stand 315 : Contact the SLKids team at or check out or website

come and see us on stand 315



The British Contract Furniture Association

he Britsh Contract Furnishing Association (BCFA) will be exhibiting at the Independent Hotel Show stand 216. The BCFA is a global business association for the contract furnishing industry, covering the full spectrum of interior products and services. Its members are leading manufacturers, suppliers and designers of furnishing services for commercial buildings throughout the UK, including independent hotels. Our 250 members collectively have more than 18,000 employees and contribute £1.7 billion in sales to the UK economy.

Over 20 of our members will also be exhibiting at this event, they will be accredited by the BCFA member logo displayed on their stands. Come and meet us to find out why so many companies find membership extremely beneficial to their business and use our services to commercial advantage. Find out more . Subscribe to AA Hotel Services The AA is one of the UK’s most recognised and trusted brands. We have been recommending and acknowledging hotels for over a century, and in 2008 celebrated 100 years in the hospitality industry.

Hotelier & Hospitality Design

If you run a hotel, guest house, self catering or camping park you will understand the benefit of being associated with a well-established recognition scheme. An AA rating can make a big difference to how customers view your establishment.


In collaboration with VisitEngland, VisitScotland and VisitWales, the AA has developed Common Quality Standards for inspecting and rating hotels and guest accommodation. These standards and rating categories are now applied throughout the British Isles. Any hotel or guest house applying for AA recognition receives an unannounced visit from an AA inspector to check standards.

Visit England VisitEngland is the National Tourist Board for England. We work with Government and industry to safeguard the sector’s successful and sustainable future, and develop the visitor experience across England. We plan the national tourism strategy, grow the value of tourism in England and provide advocacy for the industry and our visitors. Our work is underpinned by robust research and customer insights. Over the past five years VisitEngland has invested over £57m of Government funding in English tourism. These investments have generated over £1.5 billion growth in visitor spending and to date have created over 28,000 jobs. England is a unique destination and a real powerhouse in global tourism. It represents 84 per cent of the total UK visitor economy, is worth £106 billion, and supports 2.6 million jobs. We provide intelligence, coordinated marketing and strategic direction and undertake our work in partnership with others. We actively encourage greater collaboration between the different sectors involved in the visitor economy. We support our partners at national and local level to achieve economic growth, and to increase investment and employment by developing unique visitor experiences and adopting effective business practices.

Designed to be fitted without silicone or grout. Just plenty of innovation.

The timeless Moonlight cubicle. Easy to fit and perfectly complements any room design. The innovative precision-fit panel system makes for a leak and silicone-free finish without the need for tiling and grouting. Now that’s clever. For more information or to request a brochure visit or call 020 8842 0033.



*Moonlight comes without a shower control, giving you the freedom to choose your own.





Designed by the experts at


BEST OF BRITISH SHOWCASED AT JANUARY FURNITURE SHOW Flying the flag for Britain, the January Furniture Show 2016 will be the place to be for architects, designers and specifiers to see the Best of British designs.

Hotelier & Hospitality Design

Following the success of last year’s event, the January Furniture Show is set to be bigger and better as it celebrates taking on additional space for its all-star line-up - with over 85% of its exhibitors being UK-based.


The show, which runs over four days (24-27 January) has expanded into Hall 5 as more quality industry names join up creating a one-stop shop of the latest furniture and furnishings. Said Laraine Janes, co-director of the January Furniture Show: “There has been a huge emphasis on buying British and the promotion of home-based businesses over the past decade. The January Furniture Show provides a fantastic platform for those companies to showcase their products to a range of key national and international buyers.

“Not only that, we’re starting to see confidence grow in the market which has resulted in the event booking up fast with new exhibitors alongside an 85% re-booking from last year. It all goes to confirm our position as the UK’s number one furniture and furnishings event.” Architects and designers visiting the 2016 January Furniture Show will gain a wide range of furniture and furnishings inspiration with the newly added Fabric Pavilion and Flooring Showcase which includes some of the best known names in the business. The unrivalled exhibitor list of over 400 major names attracts retailers, interior designers, contract buyers, architects and developers to the NEC in Birmingham – an ideal venue for the furniture industry’s annual showcase event. Parker Knoll, Ultra Furniture, Serene Furnishings, TCS, Rauch, Alstons, Sherborne, Buoyant Upholstery, Baker Furniture, Gallery Direct, Blue Bone, Duresta, Willis & Gambier and Stone the Crows and are just some of the renowned British brand names that are taking bigger and better stands for the 2016 event ready to showcase their wares to the UK architect and interior design market. Said Laraine: “Those who are interested in sourcing products for commercial or domestic projects can see all their main suppliers under one roof in a day. The January Furniture Show is the first opportunity of the year to see a selection of the very latest new and exclusive developments and even meet the design teams on the stands to discuss any upcoming projects.” The January Furniture Show was recently named 2015 Best New Show by readers of Interiors Monthly. Online registration for the January Furniture Show is open and visitors can see the full list of exhibitors for 2016 and secure their free badge by visiting

A truley personal service Guest amenities are much more than just a convenience for your customers, the brand and style of amenity you choose encapsulates the character and ambience of your hotel. Sysco Guest Supply is a leading supplier of guest amenities to the Hotel Hospitality world and prides itself on offering a truly personal service to all of its customers. Selection of available global brands… Salvatore Ferragamo, irresistible icon of fashion, is a brand endorsed by celebrities and featured in prestigious fashion magazines across the globe. Sysco Guest Supply has a worldwide partnership with Salvatore Ferragamo, now launching Tuscan Soul Quintessential Collection to the Hotel Hospitality Industry. This luxurious new Guest Collection offers two fragrances, Convivio and Bianco Di Carrara. The selected ingredients are designed to create impressions of a “dolce vita” vacation in Tuscany. The Acca Kappa Guest Collection was created using their bestselling luxury fragrance, Muschio Bianco (White Moss), an enchanting woodland scent combining fresh Mediterranean harmonies of essential oils of lavender and juniper. This stylish Italian range has been specifically formulated to respect the skin, appeal to both men and women, and has been developed this year with a new design to further accentuate its elegance and sophistication. After many years of research on Shea Butter, Institut Karité launched a complete portfolio of products, where the extraordinary properties of Shea Butter became the active flagship ingredient and still is today.

Hotelier & Hospitality Design

Sysco Guest Supply is proud to be in partnership with Institut Karité, launching their first ever Guest Collection. This elegant range satisfies all the skin needs with Shea Butter’s nourishing and restorative properties and has a glorious key note of Lemon Verbena.


Crabtree & Evelyn, a brand renowned and respected for its original fragrances, fine foods and gifts, has partnered with Sysco Guest Supply to offer some of its best loved ranges to the Hotel and Hospitality Industry. The Jojoba Oil Collection provides natural properties to help combat daily damage to the skin and with an infusion of jojoba, lavender and citrus; it offers guests a truly stimulating experience. The La Source Collection contains ingredients to nourish and smooth the skin, with a revitalising crisp fragrance, reminiscent of fresh sea air. A number of other brands are also available. For more information, please contact Sysco Guest Supply on 0118 981 7377 or

The House of Shea

The luxury Guest Collection available exclusively from Sysco Guest Supply

+44 (0)118 981 7377

Office 365 integration takes ONELAN's Reserva to Cloud Nine ONELAN is happy to announce the latest update to the Reserva Room Booking range. To support corporate and education users, who have already migrated or plan to move their calendaring system to the cloud, Reserva now offers integration with Microsoft Office 365. This update also includes integration with Scientia timetabling systems used in Universities worldwide. Reserva has also been improved to better support enterprise customers who wish to run the Reserva Connection Manager software on Microsoft Windows Server 2012 R2 and VMWare platforms. By supporting deployment on virtualised hardware, Reserva can benefit from high availability, snapshotting and improved load balancing. ONELAN develops network appliances for standalone and end-to-end Digital Signage network solutions. The Net-Top-Box is a multimedia, multi-zoned solution capable of Touch Interactivity. With a browser based user interface, the system is fully multi-lingual and capable of displaying both stored media and live media e.g RSS feeds, web pages and broadcast TV or locally streamed video. Further members of the product family cater for Enterprise network management and integration with external data sources. ONELAN’s Net-Top-Boxes are now installed in a wide variety of organisations across the world in markets including retail, schools, hospitals as well as corporates such as TalkTalk, the Financial Times and Virgin. ONELAN Ltd is based in Henley-on-Thames, Oxfordshire

Hotelier & Hospitality Design

Visit for further details. Press Contact details: Marion Bourne email: Phone: +44 (0) 1491 411400


October Issue: Events Preview, Pro Kitchen Supplement, Industry News

Hotelier & Hospitality Design

Pro Kitchen

Pro Kitchen


Nelson Catering Equipment has amassed an impressive 35 years’ of kitchen design experience. The company provides cleverly thought through solutions which, in tandem with advanced 3D design software, allow the ultimate kitchen layout to be achieved every time. Nelson supplies and installs all the UK’s leading brands of catering equipment and provides a bespoke stainless steel fabrication service. At The Restaurant Show, Nelson will be showing on screen images from its design portfolio and will be showcasing equipment from both Blue Seal and Controlled Induction.

Stand GG38 Nelson Dish & Glasswashing Industry leader, Nelson will be focusing on its latest range of Advantage glasswashers and dishwashers, available in various undercounter and pass through models. Designed for a discerning market that demands the highest build quality, faultless performance and ongoing reliability, Advantage provides the ultimate warewashing solution. These machines deliver on every level. They reduce running costs drastically by using minimal water, energy and chemicals; they run exceptionally quietly and they produce exceptional results. Outstanding results are achieved across all types of crockery and glassware – even delicate items can be washed with the ‘Soft Start’ programme which gradually builds to full force. The Advantage is built to exceptionally high specifications with all parts undergoing rigorous testing to ensure its durability and ongoing reliability.

NEW STAINLESS STEEL Hotelier & Hospitality Design




ream Supplies is now selling a range of Excalibur dehydrators, including the latest stainless steel model, at highly competitive prices. The new Stainless Steel 5 Tray Dehydrator D502SHD, complete with timer, has a hygienic stainless steel clad body, solid steel door and hygienic and extra robust steel trays making it ideal for busy, commercial kitchen environments. The fan, heating element, and adjustable thermostat are mounted in the rear for even drying. Cool air is drawn in at the back, heated and distributed evenly across each tray. During the dehydration process, warm air removes moisture from foods and is pushed out of the front of the machine.

It has a temperature range of between 29°C 68°C while the timer can be set up to 26 hours. The Excalibur Stainless Steel 5 Tray Dehydrator is priced at just £332.49, comes with a year’s guarantee. It is available for next day delivery from

Pro Kitchen

ALLIANCE Leading Supplier to the Hospitality Industry

How much attention do you pay to the unsung heroes of the kitchen, the equipment you use daily in the prep, cooking, cleaning & storing of your food? Choosing the right equipment to suit your budget & your kitchen is essential in running a smooth operation. With this in mind here are some key considerations to think about when ordering your next piece of equipment: Space: How much space do you have, what will you store in it, will it fit on top of or under that work surface, how and who will use it, will it fit through your doors, are you going to be moving it, if so are casters important. Cost: Not only should you consider the initial outlay for your purchase, there are wider reaching costs, you as a business should be mindful of. Is the equipment as environmentally friendly as it can be, are you disposing of any old kit in an environmentally friendly manner? Durability: Yes there are enticingly good deals out there on any product you could possibly need in your kitchen. It goes without saying that some

are made better than others, and as the cliché goes, you get what you pay for! Opt for cheaper, unknown, unbranded goods and you could pay the price later (pun intended!) If your equipment is billed as stainless steel, try and stick a magnate to it, if it sticks it’s possible that it’s made of inferior quality stainless steel. Cleaning: Food safety & more so the safety of your customers is key, is the kit your buying easy to clean, does it have door seals that pop off & on for quick cleaning, can you easily get to those hard to reach nooks and crannies? Warranty & Service: Any reputable supplier or equipment manufacturer will offer a minimum of 1-2 years parts and labour warranty; however this varies from supplier to supplier. To ensure your sparking bit of kit runs as efficiently as it should you should have it serviced at least once a year. Choosing kitchen equipment is an essential yet stressful part of your job. Alliance is the leading non-food catering equipment supplier & kitchen designer to the hospitality industry with over 15 years’ experience. Supplying brands such as Rational, Winterhalter, Karcher, Robot Coupe, Grants and more!

Hotelier & Hospitality Design

Do you sometimes feel like you’re spinning plates, figuratively & literally? It’s no wonder, running a fast paced commercial kitchen requires all the essential elements from sourcing and ordering fresh produce, prepping the food, cooking & service to wash down to all work seamlessly!

Call us today on 0844 499 4300 or visit to see how we can help you plan & design your kitchen & choose the right equipment for you.


Pro Kitchen

Born out of family success, Cooksmill supplies the brightest and best catering and HORECA facilities with everything they need to equip and run their food service business the way they want to.

Hotelier & Hospitality Design

Our cosmopolitan ranges cover every conceivable food style from takeaway to haute cuisine. With a huge range sourced from leading suppliers across kitchenware, tableware, cleaning, clothing, appliances and disposables we have selected our products based on your feedback and our own in-depth experience. Covering all budgets, we can help you select the best ranges for your business today and going forward. Even if you aren’t 100% sure what it is that you need, we are here to help. The Cooksmill website has been designed to walk you through everything you need from napkins to ovens, gloves to knives, all at multiple price points, from every-day to luxury.

30 Excellent service is the only way we will succeed

and we take pride in building relationships with our customers. We have built our business from the ground up to centre around the hospitality industry. Relaxed, friendly, efficient and great value for money - these are your values, so these are our values too. Keeping it simple is the key, so we support your business by helping you quietly and efficiently in the background, right when you need us, supplying you the essentials as well as keeping you on top of the latest technology and ahead of the latest trends. With over 10,000 products already online (most of them on our shelves if you want to come and see before you buy) and plenty more to come you can find everything you need from Cooksmill. We’re located on a main arterial road into Manchester just down the road in Salford. We’re 5 minutes by car from Deansgate and 10 minutes to the Northern Quarter and we can offer same day delivery on local deliveries or next day delivery for those further afield – covering the whole of the UK. Next time you find yourself in the area drop in and meet the team and we can discuss your needs – or you can send us an e-mail / drop us a line – just see the website for details.

Pro Kitchen

Chiller Box Helps Drive Olive Oil & Oregano Expansion in the UK

CEDA members Chiller Box have become the supporting force driving the UK expansion of Greekbased open-kitchen grill restaurant chain Olive Oil & Oregano.

Hotelier & Hospitality Design

Explaining the growing partnership Chiller Box managing director Marios Poumpouris, comments, “Olive Oil & Oregano is the biggest Mediterranean grill restaurant chain in Greece, also with outlets in Cyprus, Bulgaria, Germany and the UK. They opened new restaurants in the Westfield Stratford City and Westfield Merryhill shopping centres, and we provided some equipment and advice for the Stratford site.


“With their next opening at the Lakeside shopping centre they were looking for a strong local partner that understands their concept, and expansion plans, and one that could handle the obvious challenges of designing, constructing and opening a new restaurant with the timing, access and noise restrictions that busy shopping centre environments have. “Being a CEDA member and offering services from design and equipment specification through to ongoing service and advice, coupled with the fact that we are a business with Greek origins means that we can deliver all they require, and quite literally speak their language.” With a detailed brief in-hand Chiller Box worked closely with Olive Oil & Oregano’s interior design partner to

overcome the space, budget and logistical challenges. Parent company Patafritas S.A had used Greek suppliers for some of the equipment specified in the Westfield projects, but had some hiccups with logistics, compatibility and standards. Marios Poumpouris adds, “After a few headaches with catering equipment brought in directly from Greece Chiller Box was given full charge of designing, specifying and installing what works best for Lakeside. In some cases it was slightly more expensive, but will work out more cost-effective in the long-term, and obviously includes our ongoing service and support. “More than this we have also been asked to support Olive Oil & Oregano as they look for new potential sites in the UK working with property agents on their behalf.” Talking about the latest project for Chiller Box Adam Mason, CEDA director general, notes, “It’s fantastic that Chiller Box has created such a strong working relationship with Olive Oil & Oregano’s UK and Greek management to deliver this project into Lakeside. “It underlines their professional approach and commitment to go the extra mile, something that you would expect from a CEDA member. Well done to them and I’m sure we’ll see more Olive Oil & Oregano restaurants opening across the UK with Chiller Box’s strong support.”

Pro Kitchen



antheon has launched its first range of steam combination ovens. However, instead of the more usual 6 and 10 grid sizes commonly available, the smallest ovens in Pantheon’s new range are 7 and 11 grid, followed by a more conventional 20 and 40 grid. This decision was primarily down to extensive customer and dealer research that preceded the final designs in which the feedback overwhelmingly supported the notion that size does matter! Intended for a wide variety of applications, field trials have now taken place in establishments ranging from pub kitchens to a Michelin restaurant and results across baking, roasting, grilling, browning, steaming, stewing and low temperature cooking have proven outstanding. Importantly, the ovens all feature their own, internal water heaters which help ensure a very reliable and consistent steam source without the potential problem of rapid scale build-up. The ovens provide 67 fully automated programmes with temperatures ranging from between 20°C and 270° C for steam convection and convection cooking and between 20°C and 100°C for steam only. A food hold facility operating at 50°C can be incorporated into any programme or used in isolation and the ovens can also be operated manually if preferred. A highly advanced, integral self-clean system with 2 levels of wash cycle and a rinse cycle simplifies daily maintenance and helps ensure optimum performance at all times.

• Internal water heater • Pre-cooking heat up facility • Rapid cool down • Choice of 2 fan speeds • 2 self-clean cycles with rinse • Easy to use control panel • Controls and indicators can be seen from any angle • Steam jet function for rapid steam • Stands, trolleys and condenser hoods available • Cooked food holding facility List prices start at £8979 for the 7 grid oven. Pantheon’s all-encompassing 12 months parts and labour warranty applies.

Further information: Nick Pendlebury. Pantheon Catering Equipment. Vulcan Works. Dixon St. Bolton BL6 7PH Tel: 0800 046 1570 Web: Email

Hotelier & Hospitality Design

Features include:


Pro Kitchen

What were the main drivers behind working with IMC to manage your waste? Since starting to recycle our food we wanted to further reduce our carbon footprint, we had already become zero to landfill with the help of Compactors Direct.

Hotelier & Hospitality Design

Compactors Direct approached us with the IMC system as they are distributors of the IMC Waste station. Unfortunately as in most hotels of our size space is a premium in our kitchens. Working with Compactors Direct and IMC we came up with a solution of having the waste station built into our main dishwasher. This enable us to reduce the food waste at the point of source and maximize our food waste recycling as well as reducing our food waste collection and reducing our own carbon footprint.


What results have you seen so far, both in terms of reducing carbon footprint and financial savings? Our food waste has been reduced by up to 80% so our food waste collection have been greatly reduced so we have seen significant savings in this area also as we are not having as many food waste collections our carbon footprint has also been greatly reduced. One of the benefits of dewatering is the removal of the odors associated with waste food which is not only unpleasant but can attract all manner of vermin. On top of technologies like those provided by IMC, how important are small changes within your business to reducing waste? (For example, changing staff culture, training, smaller portions, and so on) Please give some examples of these at your business. With working with Compactors Direct and also IMC we have installed a glass crusher to reduce our glass collections, as baler to reduce our cardboard collections and a bin press to reduce the collections of our DMR. It is very important for Melia Whitehouse to ensure that we are completely zero

to landfill and fully able to recycle to the highest level as well as reducing our carbon footprint. When we first started to recycle we had full training for all of our staff and continue with ongoing training so that new staff and existing staff are kept up to date with the hotels ethos on increasing our recycling rates and the continued reduction of our carbon footprint. Meliå Hotels International is now looking at installing the IMC waste station in our hotels that are currently being built in the UK. In recent years how much have customers’ attitudes changed towards waste reduction? Is it more important for them now that businesses do have an effective strategy in place? In recent years we have found that our customers are more aware of how businesses are dealing with their waste and are interested in finding out how they have taken steps to reduce both their waste and carbon footprint. At Melia Whitehouse we are very proud of being able to promote to our customers that we are proactive in our reduction of waste, being able to fully recycle and the reduction of our carbon footprint.

Pro Kitchen

Cut the cost of food waste disposal with a liquidfoodcomposterfromCompactorsDirect For restaurants and hotels struggling with ever-increasing quantities of food waste, which can be both costly and timeconsuming to deal with, help is at hand with a new range of food waste solutions available from Compactors Direct. The range includes the liquid food composter (LFC), a machine that streamlines operations and greatly reduces the costs of food waste disposal. With simple, safe, quiet and odour-free operation, the LFC is a fully enclosed, automatic composting machine that disposes of any raw or cooked food matter within 24 hours, making it the ideal processing station of choice for sites of food production. Once installed in the kitchen or work area, you can add food waste to the unit at any time and only grey water is safely discharged into the sewage system. Water is injected into the LFC to maintain equilibrium for its microorganisms, to rapidly decompose the food, and to flush composted material out of the machine. An internal rotating arm slowly churns the waste to constantly mix the old and new food, oxygen, and micro-organisms to enhance the decomposing function. In reducing the volume of food waste that would otherwise be placed in rubbish bins, with the attendant labour time, smells and attraction to flies and rodents that would entail, a catering establishment’s environmental credentials are

hugely boosted by a reduced carbon footprint and adherence to a ‘zero to landfill’ policy. The LFC’s cloud-connected diagnostics system, with touchscreen interface, continuously monitors and reports data on the weight of food waste produced and can be accessed remotely via any computer, tablet or smartphone. Reporting on savings made is efficient and easily measurable, while scheduling maintenance and even data aggregation across multiple machines are further tools at your fingertips. The LFC is available in a range of capacities to suit all sizes of establishment. With payback typically between six and 24 months, a business will see a return on investment within a maximum of two years. Compactors Direct is the sole supplier of PowerKnot LFC machines in the UK and also offers a full range of total waste management services and equipment, including compactors, cardboard balers, glass crushers and food dewatering machines. FOR MORE INFORMATION Tel: 0800 917 3396 Email:

Cut the cost of food waste disposal with our environmentally safe liquid food composter

Connection to the cloud: View the LFC’s diagnostic data remotely from any computer, tablet or smartphone anywhere in the world

 Reduce the amount of food waste requiring handling and storage and so reduce your costs  Grey water output is organic and safe to dispose of into the sewage system  Enhance your environmental credentials with a reduced carbon footprint and a zero to landfill policy Call us to find out more on 0800 917 3396 or email us at

Hotelier & Hospitality Design

Compactors Direct: sole supplier of PowerKnot LFC machines in the UK


Pro Kitchen

NEW EMERALD CLASS IS A GEM AMONGST ICE MAKERS Hoshizaki has launched Emerald Class, a new range of environmentally friendly, energy saving ice makers. With an international reputation for sustainable innovation, durability and reliability, ice maker and refrigeration manufacturer, Hoshizaki, is leading the field in the development of hydrocarbon refrigerated ice makers and new Emerald Class represents an important step in the future of ice machine design. This pioneering range, which includes cube, flake and nugget machines with capacities ranging from 22 – 340 kgs per day, is the result of many years of research and development in the role of natural refrigerants. Emerald Class uses only naturally occurring hydrocarbon (R290) refrigerant which, as well as having a negligible effect on global warming, with a GWP value of under 5, uses significantly less energy. For example, in optimum conditions, the smallest machine in the range, the undercounter IM21-CNE-HC, can realise savings of over 30%! Hydrocarbons (HCs) are naturally occurring substances that have proven to be some of the most climate-friendly and cost-efficient refrigerants to heat, cool and freeze.

Hotelier & Hospitality Design

The advantages include:


• Good compatibility with components • low charges allowing smaller heat exchangers and piping dimensions • very low global warming potential • excellent thermodynamic properties resulting in high energy efficiency. • Emerald Class ranges from small undercounter machines to large capacity stand alone units.

VarioCooking Center MULTIFICIENCY® 112T

» Maximum flexibility in the

smallest space, without compromise! We use it every day and we‘re big fans. Why not try it now, for free, in your own kitchen? Register for a free trial:

Boiling, frying, deep frying.... up to 4 times as fast* precisely and easily All in one unit


The Best Brands. The Best Choice. The Best Prices

Hoteliers trust Alliance Online to supply and deliver over 1,682 branded CateringAppliances throughout the UK.

Catering Equipment order online at: or call: 0844 499 4300

Set against the perfect backdrop of the Caribbean Sea, lies a resort that continues to provide either the most romantic couples break or an adventure fuelled family get away.

Hotelier & Hospitality Design



Whether you’re looking for the ideal wed you’re entertaining a crew of teens and yo The Verandah Resort & Spa in Antigua can everything you need.

Set over 30 acres and consisting of 180 ro with a generous 700sq ft. floor plan, this r been greeting over 100,000 visitors per ye doors opened in 2007. Each room provide adequate sleeping for up to 4 guests, a ge sized bathroom and a small kitchen. They set out in a way that everyone gets a view at some point, but it’s worth spending th right next to the ocean, as you can see th your balcony and watch the stunning sun night. Don’t be put off by the size of the r are buggies driven around all day offering to wherever you want to go. You can even from your room, to be picked up and take destination.

dding spot or oung children, n give you

ooms, all resort has ear since its es you with enerously y have been w of the sea he extra to be he seabed from nsets each resort, as there g you lifts n call them en to your

What sets Verandah apart from other Caribbean resorts is the breadth of what they can offer. Over 70 couples tie the knot at Verandah each year and can choose between 5 of the most stunning sites to host the ceremony. With gazebos sat on the beach and the waves licking at the rocks or in the hideaway, giving a tropical backdrop and surrounded by nothing but the natural habitat. Not only do you have the best possible views for your wedding photos but the amazing staff at Verandah will do everything for you, to make your day as special as possible. With all the legalities of marrying abroad and decorating the area being within their remit, you just have to make sure that you turn up. The other side of The Verandah is the amount of activities on offer to the younger traveller, or those trying to stay young. They have two beaches, one known as the quiet beach, with a beautiful pier

stretching out into the sea, the other is known as the main beach. With Pedalo boats, Windsurfing, Kayaking, Paddle Boarding and Hobie Cat Sailing available at no extra cost, it can give kids the perfect release of all the pent up energy and excitement. Snorkelling equipment is also provided free of charge, giving you an underwater view of a huge array of sea life within just a few feet of the water. The Verandah have gone the extra mile by building their own Adventure Golf Course, with 18 fun packed holes, you can while away a couple of hours trying to beat the tricky course. It’s not just a quickly put together set of putting greens but a huge area, with every hole providing a different challenge, set within a Wild West theme. Other sports are readily available, if you can manage a few sets of Tennis in the 40 degree heat, there are courts here for you. Shuffleboard, Foosball, Table Tennis and the Gym are all on site as well.

The lifeblood of any holiday is the pool and you won’t be disappointed with the large main pool, with more than enough sunbeds, beach towels and even popcorn on offer, you’re also just a stones throw from the main bar, keeping you hydrated through the day. There is an adults only pool as well, so if you want to get away from the noise and listen to the purpose built waterfall close by, then feel free to relax in comfort. When dining during the day, you’re spoilt for choice. The Rasta Bar on the quiet beach, also has a grill attached, providing you with hot dogs and tortillas. The Beach Bar & Grill, just off of the main beach, gives you a choice of grill options, burgers, hot dogs and nuggets etc. as well as salads and fried fish. The added bonus of each of these are the views out across the never ending blue ocean. You can also dine in the main restaurant called Seabreeze, which gives you a buffet option. Seabreeze also provides the breakfast, with the omelette station taking pride of place but also some home comforts catered for with crispy bacon, pork sausages and even baked beans on offer. At night you can choose between Seabreeze, which switches themes each night or three table service options. At the Beach Bar & Grill, you can sit and watch the sunset while enjoying a steak or gourmet burger. Buccaneer’s provides a pirate themed setting and again, you can enjoy some great local seafood or a nice steak. Nicole’s is the resorts flagship restaurant, with a $35 charge per person. At Nicole’s you’ll experience a la carte dining as well as silver service, giving that extra feel of elegance we all need from time to time. When you’ve finished your dinner, you can either listen to the daily entertainment, a band or singer/ musician or you can even take a little trip down to the Cinema, situated above the reception, with movies shown every night. Finally, you should know the fantastic work that they have undertaken to provide a green environment for the resort. As with most hotels nowadays they have cut back on their towels and laundry each day, however, they are also solar powered for their heating, everywhere has energy saving lightbulbs, they produce their own water by osmosis, use recycled grey water to feed the vegetation, will use plastic cups instead of paper and most of all have their very own vegetable and herb garden. So when they say you’re eating fresh, it’s literally picked that day. A very unique setting for any holiday, with guaranteed weather, great staff, good food and the ability to relax and unwind or to run around and enjoy yourself, Verandah is the ideal getaway for anyone looking at an Antigua visit.



lectrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants. myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output.

Hotelier & Hospitality Design

The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use.


Mick Christian, Regional Training and Demonstration at Electrolux Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” For more information please visit, or our social media channels; @ElectroluxProUK on Twitter, and also on LinkedIn.

Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use Electrolux Professional Telephone: 08444 631 261

Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: Web:

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK


Our Company

The Balmoral

Established in 1985, Contra Curtains supply soft furnishings to many of the leading hotel groups in the UK and mainland Europe. In addition to our commercial projects our specialist residential team provide fine soft furnishings to many high end residential properties.

Rocco Forte Hotels Balmoral is a luxury hotel in the true sense of the word. Working with the Rocco Forte design team, Contra have provided numerous soft furnishing items to the propertys bedrooms. Our excellent and longstanding relationship with Rocco Forte Hotels has involved supplying soft furnishings to a number of the groups properties. These include, the Lowry, Manchester, and the Hotel Amigo, Brussels.

Our Experience Our team draw on years of experience within the soft furnishing industry. Our clients requirements will range from multi site, nationwide refurbishment projects to individual bespoke properties. Completing thousands of bedrooms every year we are highly skilled and adaptable to our clients needs.

Hotelier & Hospitality Design

Our Service


Our clients demand the highest levels of product, service and the ability to achieve tight deadlines. We work directly with project teams to successfully deliver projects that are on time and within budget. Our Projects Here is a selection of our projects:

Guoman, Charring Cross Following a multi-million pound renovation this Grade II Listed Charing Cross hotel in London has become a world-class, luxury hotel. The Buckingham Wing of this outstanding property contains the hotel’s executive bedrooms. All soft furnishings within these bedrooms were provided by Contra.

01535 604 888 01535 657 086

Hotelier & Hospitality Design

Contra Curtains Ltd


Sink Perfection The Chesney’s Architectural team can create almost anything out of solid stone or marble. Whether it is a bath, a fire-surround, a staircase or a sink, the result is guaranteed to be absolutely stunning. This beautiful stone sink is no exception with its elegant curves and beautifulsymmetry.

“ I have always been enthused and inspired by great design, in whichever form this may take. Inspiration often comes from various sources; the world around me, an old hand drawing or a picture in a magazine. The inspiration for the ‘stamp sink’ came from a magazine advertisement for a hotel which featured an impressive sink within one of its master suites. The following week I came across a beautiful marble that I knew would complement the design perfectly. I wanted the stamp sink to look and feel robust yet elegant, timeless and beautiful; a collectors piece. The perfect synergy of design and materials. I believe we have achieved this.” Mark Burns, Director, Chesney ‘s Architectural

Specialist Uniform Suppliers of Stock and Bespoke Design to the Hotel & Hospitality Sector We believe that we have the largest range of stock supported uniforms for the Hotel and Hospitality sector. Many of the garments are manufactured in our own factory in the UK. Whether choosing stock, bespoke or a combination of the both we can incorporate your brand through all areas of your business and we will create a uniform that your staff will be proud to wear. We can manufacture a bespoke uniform for as little as 50 pieces and many of our stock garments can be customised with contrast stitching and trims with no minimum order commitment. Using our select partner suppliers we can provide a uniform solution for all of your team including housekeeping through to Spa and Beauty. Our tunics are modern , stylish and durable thus ensuring they are fit for purpose. Aside from tunics we can provide wickable polo shirts,tabards,aprons,chefswear through to ties and scarves to complete the look! 01639 899008

LeisureBench is expanding rapidly LeisureBench was established fourteen years ago, and rapid expansion has seen us quickly grow into one of the Country’s leading suppliers of outdoor products. Such was the success rate of the company, we had to move into larger premises two years ago, and have expanded again this year. Through years of experience of supplying the pub trade with a range of goods specifically for this market, we have gradually brought our expertise into all other marketplaces requiring outdoor furniture and accessories.

Hotelier & Hospitality Design

All our outside furniture is designed with strength and longevity in mind, to withstand commercial use.


Being situated in the heart of the country, means that LeisureBench are geared up to deliver nationwide, and guarantee delivery from stock mostly the next day, but always within five working days. The environment is very important to LeisureBench, as all timber used on our products emanates from managed resources. We are full BCFA and LOFA members, and have passed the tests for quality, professionalism and standards of service, so you can always be assured that all our products are of the highest quality, offering excellent value for money. We

buy from manufacturers worldwide, and deliver from our own warehouse, boasting 55,000sq. ft. of space, ensuring we have a large range always in stock. If there is a specific product specification that is required, we take pleasure in being able to develop products tailored to your requirements. The LeisureBench range of products is extensive. It encompasses traditional teak furniture through to a collection made entirely from recycled plastic. Our range of traditional picnic tables allows for maximum use of outdoor space, and along with accessories such as parasols, cushions, heaters etc.,

outdoor space is easily and quickly turned into a living space. The 2015 range of Rattan furniture is also proving to be a huge success with UK hotels and pubs. As with all our products, Rattan is suitable for all the year round use, and is designed with the commercial market in mind. With the increasing need to merge the outdoors with indoors, LeisureBench products provide the ideal solution. For sales enquiries, please ring our dedicated team on 01949 862920, or email us at Web :

Take time to slow down in London

Unique and lovingly designed furnishings that go down a treat with guests “The rooms were beautifully furnished,” say hotel guests on various review sites. In particular, it’s the attention to detail and the individual character of each of the 20 rooms that create this impression. The carefully selected decorative fabrics are crucial in creating the harmonious atmosphere. When it came to curtains, the contract went to a German company: drapilux, located in Emsdetten, is one of the leading providers for commercial properties. Eye-catching: curtains from the core collection The colourful, woven curtain fabric, item 159 from the core collection, puts the hotel rooms in the perfect light. “The special thing about this item

is the interplay of technology and material. The texture and multicoloured striped design give the material its special character, both in its look and feel,” says Head Designer Kirstin Herrmann. The spectrum of colours harmonise with the wood of the shelves and picture frames in the room. The architects from ADS Design & Brand Development and the hotel management were particularly impressed by the scientifically proven added benefits of the fabrics: they are fire-retardant and feature the air-purifying drapilux air function. The metal salts contained in the material work like a car’s catalytic converter and thereby ensure a constant supply of fresh air and a healthy indoor climate. Another advantage for the hotel: because of their catalytic action, these textiles need washing much less frequently than traditional wool, silk or linen curtains. They can go twice as long without being washed, reducing laundry costs, increasing the lifespan of the products and protecting the environment all at once. The fabrics comply with the most stringent national and international safety standards and fulfil the special requirements that are becoming increasingly important for luxury hotels and holiday apartments. An elegant atmosphere. Functionality. Comfort and safety. You can view a short reference film here.

Hotelier & Hospitality Design


he vibrant city of London is a Mecca for savvy shoppers, art lovers and revellers. To give themselves a little respite from the hectic hustle and bustle of big-city life, many travellers favour accommodation in a more tranquil location. The district of Kew to the west of the British capital is famous for its Royal Botanic Gardens, which are one of the oldest botanical gardens in the world. Just ten minutes’ walk from the gardens and three from the famous restaurant The Glasshouse, past exquisite shoe shops and quaint cafés in Kew Village, is the small and exceedingly charming Kew Gardens Hotel.


Sick of Expensive Energy Costs? For Cheaper Bills, Switch to LED Bulbs! Who Are We?

How LED Switching Works

Looking to keep those energy bills in check? Switching to low energy lighting technology is one of the easiest ways you can light up your life for less and take control of that electricity bill!

The majority of the products we recommend are a direct retrofit replacement so no messing around with wiring or electricians - just plain sailing with big savings.

Welcome to the UKs first site for LED bulb comparisons. At Which LED Light we have developed a search engine that will help you in choose the correct LED Lamp for your chosen environment, whether it is for an office, a kitchen, a warehouse or a hotel lobby

Hotelier & Hospitality Design

Our search engine is quick and impartial so you can trust the experts to get you the right product at the best price. We have a database with thousands of products including LED strip lights, GU10 LED bulbs, LED spotlights, MR16 LED bulbs, and E27 LED traditional lightbulbs.


We use an independent specialist laboratory to verify, test and review LED lamps, which ensures that we not only carry quality LED lights but also provides you with the necessary information to make an educated decision on which LED bulb to buy.

LED lamps switch on instantly and the quality of light matches the quality you love from traditional incandescent bulbs; so after the changeover you won’t even notice a difference. All featured products have a massive lifetime means converting is a one-time behaviour change with lasting impact; once it’s done you really can fit and forget.

What Do I Need To Do? If you are looking to learn more you can visit our LED education area. Once you have made the decision to make the switch and start your energy efficiency journey we help you review thousands of product specifications to find which LED light best suits your needs. From here before you buy we help you compare prices in the market so getting that brightness doesn’t break the bank. Which LED Light Price Promise? Found it cheaper? Call Us 0165 683 7222 Mon-Fri: 08.30 - 22.00

SECURE SOLUTIONS FOR GUEST ROOM DOORS Wire free and wireless electronic locking solutions for the hotel industry.

AElement: Wireless electronic design locks.

XS4: Wireless electronic SVN locks.

XS4 Reader: Wall readers & Door controllers

XS4 ESD: In room Energy Saving Devices.

XS4 GEO: Battery operated electronic cylinder.

XS4: Emergency exit devices.

XS4 Locker: Integrated locker locks systems.

JustIN Key: Smartphonebased access control

SALTO Systems UK - Holywell Business Park - Northfield Road, Southam, Warwickshire, CV47 OFG Tel: 01926 811979 - E: -

‘Great New Idea’ competition

encourages new innovation in conscious thinking


he ‘Great New Idea’ competition has launched as part of the inaugural Conscious Hospitality Show. Designed to allow innovators to display their new ethically and sustainably conscious initiatives, the competition is gaining attention from a range of entrants. Visitors to the Conscious Hospitality Show are able to pick the winner with entries to date covering free-from common allergen food ranges, 100% natural cleaning products, space saving multifunction furniture, water dispensing appliances, technology that reduces physical paperwork, and more.

Hotelier & Hospitality Design

Elizabeth Duncan, Conscious Hospitality Show commercial director, said: “Sustainability and social responsibility are becoming more important to businesses and consumers. Our exhibitors are keen to bring new ideas to the table that help businesses to operate. We are impressed with the innovation displayed within the entries we have received so far and we are looking forward to canvassing visitors’ opinions and counting the votes to find our first ‘conscious’ winner.”


Competition entries across The Restaurant Show and Conscious Hospitality Show include Y3K LLC with its additive free ice cream available in E-Free, GMO, Gluten and Alcohol Free varieties, Monika with its ‘Pathfinder’ device to monitor and electronically record temperatures of food from storage to preparation, and Aquaint with its 100% natural antibacterial sanitising water that can be used on surfaces and skin. Conscious Hospitality Show allows attendees to explore fresh ideas and processes taking into consideration health and nutrition, responsible sourcing, sustainability and ethical business practices. Visitors have access to over 350 exhibitors, specialist guest speakers, and culinary demonstrations.

Conscious Hospitality Show will run alongside The Restaurant Show on 5 - 7 October 2015 at Olympia, London. Tickets are free to those who register in advance via the website or £25 on the door. Conscious Hospitality Show exhibitors can register for the competition until opening day. For further information, visit

Celtec are Proud to Announce that the Tilt Globe by Nyta has been Awarded First Place in the Detail Product Awards 2015

It works like a cupped reflector that you can freely move around the light source, thus gathering the light and directing it towards the space or object you want to illuminate. Please Call CELTEC for more details. Cutting Edge Lighting Technology Limited | 11 Woodland View, Waterlooville, Hampshire, PO8 9TR, United Kingdom Email: Tel: 023 9244 0550

Hotelier & Hospitality Design

Tilt Globe emanates an open and soft light, and directs it exactly where it is needed. Easy, intuitive handling allows turning and swiveling the shade along its oblong opening in every direction.





01924 372 654

Nanu design offers a full Architecture and interior design service

Hotelier & Hospitality Design



Thick flank

Fore Chuck rib

Thin flank

Thick rib


Brisket Shin

At Neon Creations we are passionate about creating custom made neon signs and lights.

Call +44 (0) 20 7493 6397


Topside silver side


ec N


01204 655866

Creating award winning hospitality designs, great guest experiences and high revenue returns. LONDON: 39 Margaret Street, London W1G 0JQ

• • • •

Baileys Hotel Knightsbridge – Bedroom refurbishment Malmaison Hotels – Bedroom, Bar & restaurant refurbishment Hotel Du Vin – Bedroom refurbishment Various private independent bars and restaurants

Directory ‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource to your organisation. With a flexible and tailored service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique managed efficiently within a sound project framework. SPA Creators focus in the development process to build a solid business which is profitable and meets the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are specifically designed to allow sterile communication with a high degree of vision and safety. There is no thru-air flow therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance Tel 01359 233191

Hotelier & Hospitality Design

environment both ergonomically.


There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to fit the tightest space? Convenience and design can save on footprint and maximise efficiency too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and energy efficient than conventional equipment. Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email:

18th September - 31st October

FULL Range of Decoration Packs, Display Flags, Bunting, Decs, Fancy Dress and MORE

Available NOW!

t: 01202 489489

Reid Street, Christchurch BH23 2BT

Hotelier and Hospitality Design - October 2015  
Hotelier and Hospitality Design - October 2015