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May 2014

Hotelier & Hotel Design Magazine

Featuring: Industry News Events Plus Design Showcase

Have you ever wondered where coffee comes from? Page 30

The Ampersand South Kensington Hotel Review

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May 2014

Contents Industry News Design Showcase Events The Royal Hotel South Africa Coffee Catering The Ampersand South Kensington Outdoor Area Radisson SAS Berlin

4 10 24 28 30 34 40 42 46

Contact Us Richie Pankhurst

Publication Manager 01843 570944

Tony Little

Publishing Director 01843 595818

Jeremy Tring


H See ST ote us AN lym at D pi 29 a 23


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Industry News

Cuillin Hills Hotel Saves 50% with On Premise Laundry For many years the Cuillin Hills Hotel in Portree, Isle of Skye had been outsourcing its laundry, but the island’s remote location, several hours’ drive from the nearest city, meant that rental deliveries were often late or even failed to turn up altogether. At times this left the hotel at risk of running out of fresh linens. The Cuillin Hills Hotel, offers luxury 4 star accommodation with some of the finest and most spectacular views from any hotel in Scotland. It has 29 bespoke bedrooms each individually styled to a very high standard in either traditional or contemporary designs.

Hotelier & Hotel Design - May 2014

The hotel’s management decided to look at the alternative of equipping and running its own laundry. Girbau UK was able to recommend the best choice of machines to meet the hotel’s needs and provided a cost-benefit analysis for the switch to an in-house laundry operation.


Girbau’s drawing office also produced a detailed installation layout for the old outbuildings, which were converted to make the new laundry. The company tailored a finance package to suit the hotel’s needs, with no initial capital required. Just as important, bearing in mind the hotel’s location, the financing included a maintenance package guaranteeing a Girbau engineer is available to visit nextday in the event of a breakdown. Girbau UK’s factory-trained engineers installed and commissioned all the equipment and gave hotel staff comprehensive training on its use The hotel expects to make considerable savings as Janet Stoddart, the hotel’s manager confirms: “We were spending upwards of £50,000 per year on our outsourced laundry supplies and we have halved that cost by installing our own laundry and doing it all ourselves.” “All the Girbau machines are easy to use,” says Glenda Greening, housekeeper at the Cuillin Hills Hotel. “The controls are simple and intuitive and the programs give us

to the flexibility handle different fabric types efficiently.” For energy efficient washing, the hotel chose two Girbau 6-Series high spin washers: a HS-6017 LOGI model and a smaller HS-6008 LOGI PRO. For drying it is using a combination of a 75-lb capacity Girbau UK pro Series II tumble dryer and a compact eco-dryer for smaller loads. With significant quantities of high quality linens to finish on a daily basis, the hotel also has one of Girbau’s latest dryer ironers, a PB-3221 model, capable of operating at up to 11 metres per minute with the highest quality finish. With a mix of smaller and larger machines, the hotel has the flexibility to process a wide range of items in varying quantities as well as the ability to launder guests’ items, as required. At Hotelympia (Stand 2923, London ExCeL 28 April to 1 May) Girbau UK is unveiling its dedicated Hotel Laundry Design and Advice Service devised to help hotels like the Cuillin Hills with the best way to establish and run their own in-house laundry. The laundry design service includes a detailed survey, preparation of 3D technical drawings and installation plans to optimise laundry flows and efficiency.

At Novellini we understand that you desire something more individual than just a shower room. That’s why we created a comprehensive Wetroom and Glass brochure that features a range of both stylish and practical solutions. Our Wetrooms offer all the benefits of a walk in shower, combined with the protection offered by a shower screen or enclosure, allowing you to create a contemporary, luxurious feel to any bathroom. Using the available space in an efficient and uncluttered manner allows you to create a truly individual showering experience, limited only by your imagination. | Click here to download our brochure

Hotelier & Hotel Design - Issue 10

Introducing our new Wetroom & Glass Options


Industry News Axor Starck V: Experiencing the Vitality of Water New achievement in water design: Axor, the designer brand of Hansgrohe SE, is introducing a revolutionary washbasin mixer. Growing

“The vortex phenomenon has occupied my father Klaus Grohe for several years”, explains Philippe Grohe, Head of Axor. “His intuition that water could visibly be brought to the foreground through the vortex, was

IHG® expands in Greater London as it signs six brands into its portfolio InterContinental Hotels Group (IHG®) has announced the signing of two further hotels in London with the Hotel Indigo® London - Barbican and Holiday Inn® - Watford Junction. As a result, over the last nine months IHG signed all six of its current European brands into its Greater London pipeline, further reinforcing IHG’s presence in the UK’s capital. Due to open this summer, Holiday Inn Watford Junction will be a 92 -room property operating under a franchise agreement with Nine Hospitality Ltd. Featuring the Holiday Inn Open Lobby, the hotel’s excellent location is anticipated to attract a healthy mix of leisure and corporate guests. Meanwhile IHG continues to build momentum in East London with the addition of another Hotel Indigo property - Hotel Indigo - London Barbican. The newly constructed 101-room hotel will operate under a franchise agreement with long standing Owner Partner Sanguine who currently have six IHG hotels open in the UK and two under construction. Situated in a vibrant area in the heart of one of London’s business hubs, the hotel is well placed to receive a steady stream of business travellers as well as leisure guests drawn to the local cultural and arts attractions. The hotel is due to open in 2016.

perfect design partner to create a shape around the vortex, but also a valuable sparring partner in the developmental process. Ultimately, the realization of the project was not made possible by creativity how and over 100 years of experience in handling water.” The result according to absolute minimum: totally transparent, almost invisible, and enclosing a miracle that is the vortex.”

The Ritz-Carlton Plans Return to Australia with New Agreement in Perth The Ritz-Carlton Hotel Company, L.L.C. and Fast Consortium, a leading Asian residential apartment developer, have signed an agreement for the development of The Ritz-Carlton, Perth, heralding the much-anticipated return of the luxury hotel operator to Australia. Australian Government and the Metropolitan Redevelopment Authority (MRA), Far East Consortium will build the 204-room Ritz-Carlton, in addition to residential apartments in the heart of the riverside Elizabeth Quay development on Perth’s waterfront. The Ritz-Carlton, Perth will be the city’s

culture, with luxurious accommodations and experiences to Western Australia. Its commanding waterfront position features a sweeping view over the Swan River, and the nearby attractions Garden. Located in the commercial and business district adjacent to the Perth Convention and Exhibition Centre, Elizabeth Quay is the centre-piece of Perth’s drive to reinforce its position as an international and contemporary traveller. When completed, the project promenades to create a destination experience that will attract an estimated four million visitors a year.

Hotelier & Hotel Design - May 2014

Hilton Rotterdam given a new lease of life


Hospitality interior design practice RPW Design has completed the renovation of Hilton Rotterdam, bringing the interiors of this 50-year-old modernist architectural icon into the 21st century. Built in 1963 by one of the foremost architects of the post-war modernism in the Netherlands, Rotterdam was one of to welcome visitors to the city centre. Its

glamour, sophistication excitement of the Dutch society of the 50s and 60s, a time when Rotterdam began to reinvent itself as a modern, vibrant and multicultural metropolis. Fifty years on, this Grand Lady of Rotterdam has been given a new lease of life after a €36 million two-phase refurbishment of the entire hotel, including its 254 guestrooms and suites,

meeting space and all public areas. One of the most was to re-site the main entrance, which has moved from one side of the building to the other, not only for practical reasons but for a greater sense of arrival. The new entrance features canopy and new porte cochère, whilst the old entrance facing the main square has been retained for pedestrians.

Industry News

Preserving history with modern plumbing Geberit’s sustainable and ‘hot works’ free plumbing solutions have been used as part of the sympathetic restoration of Mount Stewart, an 18th century house and garden in County Down, Northern Ireland, described by owners, The National Trust, as ‘one of the most inspiring and unusual homes and gardens under their remit.’ As part of the refurbishment, the antiquated plumbing system – some parts dating back as far as 1908 - is being upgraded, with modern pipe replacing damaged areas and a zoning system created to keep occupants warm, while retaining as much of zoned for 32 rooms around the house, with upgraded and new piping courtesy of Geberit Mapress, Geberit Mepla and Geberit HDPE. Maintaining history To help with the retention of the existing cast iron waste-pipework, Geberit’s sustainable and long-lasting plastic pipe, HDPE, has been used. Geberit HDPE

Coastal Hotel Reopens After £1.4 Million Makeover clad in traditional Kentish weatherboarding, with a new area for walkers to wash their boots and a bicycle park. All 30 en-suite bedrooms,

Formerly known as the Fayreness Hotel, it is situated in one of the most picturesque spots on the British coast,

refurbished, using natural sand and blue-green colours, artefacts and artwork of local

Botany Bay.


The building has been remodelled to make the most

The main bar area also boasts a fresh new look, and has

with two elegant orangeries

seating areas, including the introduction of a coffee lounge

at the front, and the addition of a wrap-around deck to allow guests to sit outside. Its brick exterior has been

Visitors can choose from a selection of tasty snacks and

traditional pub meals in the bar, offers classic British cuisine with a contemporary twist, and as one might expect from the hotel’s unique coastal location, seafood is a speciality. The sourced, seasonal produce, from Romney Marsh lamb to sole, along with the fresh produce for which the Garden of England is renowned. And the contemporary coastal hotel is the perfect choice for any type of function, from conferences and professional meetings to group gettogethers and parties. Hotelier & Hotel Design - May 2014

The Botany Bay Hotel at Kingsgate near Broadstairs has reopened following a £1.4 million refurbishment by Britain's oldest brewer, Shepherd Neame.


Industry News

Wya Point Resort Welcomes Guests to New Luxury Lodges Visitors to Ucluelet with a taste for high-end living can now stay cosy and comfortable in the lap of modern luxury. Way Point lodges. These one and two bedroom accommodations nestled at the southern tip of Vancouver Island were consciously designed with guests in mind. Each lodge features upscale amenities such as breath-taking ocean views, open-concept kitchens, cosy interior’s design pays homage to Ucluelet First Nations culture and craftsmanship with unique house posts carved by resident artist Clifford George that lend each lodge its name (Eagle, Otter, Sea Lion, Salmon, Gray Whale, Raven, Thunderbird, Killer Whale and Harmony). Wya Point’s lodges are also eco-friendly, as the resort is entirely

from traditional territory from western red cedar and was expertly carved by local craftsman. The one and two bedroom lodges can accommodate two to six guests comfortably, each with square footage ranging from 650 to 2,100 square feet. Some additional resort perks include in-room executive chef services upon request, in-room massages and stand-up paddle board lessons just steps outside each lodge’s door.

New Statement Tap Design by Kelly Hoppen MBE Launching KH ZERO 4, the new bathroom tap is the latest design by Kelly Hoppen MBE that has been created in partnership with Crosswater.

Burgess celebrates a milestone at Hotelympia Burgess Furniture were the very

of hotel boutique, the single design commands attention in any bathroom. Kelly comments:

Hotelier & Hotel Design - May 2014

“Bathrooms used to be a quick in and out room however nowadays they are a sanctuary - a place of relaxation.”


unravels with a focus on art, KH ZERO 4 is a sublime centrepiece to complement any luxury bathroom.

2014 is a very exciting year for Burgess Furniture as we are celebrating 55 years of furniture manufacture and product innovation. The company has grown from its humble beginnings in the leisure market and adapted its knowledge and machinery to produce an extensive furniture collection under the brand we know and recognise today. Burgess Furniture has been exhibiting at Hotelympia for about 30 years and it’s always been a great place to launch our very latest products. We will be showcasing one of our best-selling chairs, Mendola (as pictured), along with several very exciting new additions to our range. Our stand number is 3126, we look forward to seeing you there.

Courtyard by Marriott, Bilaspur officially opens

Made from chrome-plated brass with operates from a single ball lever with a luxe. and state-of-the-art technology, the discerning design of the tap is complemented by a range of sleek, recessed thermostatic valves.

opened its doors in the presence of Dr. Raman Singh, Honorable Chief Minister of Chattisgarh making it the 11th Courtyard in India. The brand is already present in Mumbai, Chennai,

Industry News

Hotel Development News: Hotel Indigo NYC Financial District hotel

Sofitel launches flagship in Africa

InterContinental Hotels Group’s (IHG) Hotel Indigo® brand has signed

the iconic Hôtel Ivoire in Abidjan, was launched in January 2014. Emblematic across the entire African Ivoire reinforces the presence of the Accor Group in the region.

The Hotel Indigo NYC Financial District hotel, set to open in 2016, will be located on one of New York’s oldest streets, Maiden Lane, whose history includes the race to build the world’s most legendary watch, which was heavily reliant on the street’s many skilled watchmakers. Maiden Lane is also known for having a clock embedded in the side walk in front of William Barthman Jeweler, to this day the only jewellery store in the area. Over time, the area has evolved into the global The 76,500 square-foot new-build hotel will be a block from the new One World Trade Centre, designated as the tallest building in America and expected to be a ownership is investing $32 million in the 25-story, 190-room hotel, situated on Maiden Lane between Nassau Street and Broadway. The hotel will offer a unique spin on the idea of time, from the food and drinks served in the restaurant and bar to the art, photography and architecture that will be incorporated into the hotel’s design. centre and a rooftop lounge. Guest rooms will feature plush bedding, hardwill enjoy a great neighbourhood bar with seasonal and locally sourced food in a stylish environment. The hotel will feature the brand’s new Neighbourhood Guide, an innovative touch screen display that connects guests to each other, the local neighbourhood and to Hotel Indigo locations around the world. Hotel team members, many of whom are locals themselves, will share their favourite hidden gems with guests looking to explore and discover the neighbourhood.

North African hotel in Rabat (Morocco), the brand is betting on a Africa, geared towards a business clientèle. This prestigious 5 star property on the Ivory Coast was built by Moshe Mayer in 1963, and beautifully revamped in 2011. In an idyllic setting overlooking the Ebrie lagoon and the Plateau, the hotel has a contemporary combine French luxury with exotic management contract for this property in July 2012. 18 months later, following a transitional period of adaptation to bring the hotel in Abidjan Hotel Ivoire opened in January this year. The hotel draws on the expertise and synergies of resources and training.

The Hotel Indigo NYC Financial District, owned by 10-12 MLane, LLC, will be

Iconic 30 James Street Welcomes First Guests

30 James Street – The Home of the Titanic development which has transformed the former White Star Line headquarters into an 11 storey hotel which will eventually accommodate up to 310 guests.

100 guests stayed in 20 of the completed suites – each of which has been designed to capture a different aspect of the building’s fascinating history - on Friday and Saturday night.

A modern Georgian marvel at The Richmond Hill Hotel

The ballroom of Surrey’s four-star The Richmond Hill Hotel is now which can sleep from two to nine people, adorned with a stunning bespoke to be made available to the public. The carpet from Wilton Carpets remaining rooms will be fully completed by the end of the summer. Each suite will interior architecture of the building. and guests will be able to take advantage of Dating back to the 1700s, the 149room The Richmond Hill Hotel is steeped in history and its interior The centre piece of the hotel will be its still retains much of the Georgian Carpathia Champagne Bar, which will be detailing that gives the hotel its charming ambience. The main allowing guests to enjoy drinks on one of two ballroom is typical of the period, with 100ft balconies, while taking in the stunning elaborate ceiling mouldings that have view of the Liverpool skyline and the three woven axminster carpet beneath. graces.

Hotelier & Hotel Design - May 2014

One of the most iconic buildings in Liverpool, which has remained unused for the past 10 years, has opened its doors once more after being transformed into a luxury hotel which gives a stylish nod to its famous history.


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Hotelier & Hotel Design - May 2014

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Hotelier & Hotel Design

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Design Showcase

Hotelier & Hotel Design - May 2014

Rise in Demand for Waterless Urinals


Relcross Ltd are reporting a considerable rise in demand for Falcon waterless urinal products over the last twelve months. “The combination of lower installation costs, lower running costs, lower cleaning and maintenance costs together with the environmentally desirable ability to save large amounts of water are striking a loud chord with customers in these tough economic times” says Relcross’ Sales and Marketing Director Stuart McMaster. The waterless urinal is one of those rare products that save money and time while conserving natural resources. Firstly, there is no the purchase price and also makes

them cheaper to install. Secondly, no water means you save 100% in water charges and enjoy reduced sewage charges – both of which are on the rise. Thirdly, maintenance for a Relcross Waterless urinal amounts to periodic changing of the touch free waterless urinal cartridge and the same standard clean up associated with traditional urinals. valves and since no hard water runs through the sewage lines they means reduced costs associated with pipe cleaning. Cleaning is also faster as there is no need to scrub minerals left behind by water. there are huge environmental advantages too. Roughly 5% of the world's fresh water is used to carry away urine and, on average, each Relcross Waterless urinal saves 150,000 litres(33,000 gallons) or more of fresh water per year. If that wasn’t enough there are

that the area around waterless urinals and the entire washroom is cleaner and more hygienic. Finally Relcross waterless urinals also reduce washroom odours by locking urine into the waterless patented urinal cartridge. The cartridge's airtight seal combined with the liquid sealant is estimated to be 500-times more effective than conventional P-traps. Stuart McMaster again, “It’s hard to see why anyone would plan to install a system that requires a mains water feed and waste drain, controls just to use vast quantities of water that has to be paid for, when you can use a system that costs less to buy, only needs a waste drain and uses no water at all!” For more information call 01380 729600 or visit

11/04/2014 11:17

Hotelier & Hotel Design - May 2014

BurgessOrvia_HHD_190x130_FINAL.indd 1


Design Showcase No Ten Manchester Street Hotel

Artwork solutions for all your Interior Design Projects Portobello Art is an artwork consultant with more than 25 years of experience in the interior design, hotel and leisure industries. Specialising in producing bespoke artwork, Portobello Art design, source and manufacture images to meet a detailed brief, taking schemes from the concept stage through to manufacture and installation. Working with interior designers and hotel groups on a regular basis, Portobello Art understand not only the pressures of rollout programmes and opening deadlines but also the importance of ensuring budgets are met. Clients include Premier Inn, Holiday Inn, Hilton, Ramada, GLH Thistle Hotels and CenterParcs, amongst others as well as many designers and architects. Recent projects include: the brand new ‘humidor’ in the luxury 4* No Ten Manchester Street Hotel, where Portobello sourced all the images which were printed onto canvas and then over painted to make them look like original oil paintings.

Hotelier & Hotel Design - May 2014

Premier Inn has been, and continues to be, one of their largest ongoing projects over the last few years, where Portobello have provided more than 20,000 canvas prints for over 10,000 bedrooms in over 250 hotels.


Premier Inn

The Holiday Inn and Staybridge Suites on the Olympic site Portobello were delighted to be asked to provide over 2000 pieces of artwork and mirrors. However, the designers wanted something unique and dramatic for the reception area – hence an ice cream cone on top of the Orbit! Portobello are always looking to add new products to their range and although they’ve been printing and installing digital wallpaper for many years they have now gone one step further and have introduced one piece wallpaper – no joins! This was recently installed in the stairwell at the Holiday Inn, Huntingdon, where they used this fabulous image of the racehorse “Whistlejacket“ the famous painting by George Stubbs. Managing Director Richard Lewis said: “At Portobello Art we understand that every customer and every project is different. We will work together with our clients to develop and create artwork that is innovative and practical and stands out from the crowd whether for a single project or for brand rollouts. Our main objective is to achieve total customer satisfaction.”

Staybridge Suites

Holiday Inn, Huntingdon

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An Aladdin’s Cave in North London Beautiful Oriental Carpets

Hotelier & Hotel Design - May 2014



eon Norell is an importer of beautiful Oriental stately homes, is his production in India of extremely large carpets, rugs and runners. Of special interest carpets. Two instances are the Library and Saloon carpets at Highclere Castle, Home of the Earl and Countess of by interior designers for today’s interiors and his Carnarvon and setting for the highly acclaimed ITV costume exquisite, surprisingly inexpensive silks from India. drama Downton Abbey, portraying the British aristocracy in the 1900s. The Library carpet, which is 12m x 6m and Leon Norell’s father, the late Henry Norell, came to replicates the Persian 18th Century Kashan, took twelve England in 1925, to become a prominent broker among weavers eight months to weave. The Saloon carpet, which the community of carpet merchants trading at the famous is 8m x 5m and replicates the Indian 18th Century Agra, took Port of London Authority bonded warehouses in the City. Built for the East India Company by Clive of India in the 18th Century, the ‘Cutler Street warehouses’ as they were When urgently required, using a specialised technique, known, were an entrepôt for tea, coffee, port, vanilla, Leon Norell can produce extremely large carpets in just spices, resins, peacock feathers, carpets and myriad three months. A recent example is the 11m x 4m Persian other products from Iran, Turkey, Russia, Afghanistan, Nain design carpet, required urgently by 20th Century Fox, Pakistan and India. This was the Oriental carpet hub of for the President’s suite, in the new TV series of 24. the West to which foreign buyers would throng and from which Henry Norell came to be the number one supplier to most of London’s department stores. It was at this centre that in the 1960s Leon Norell came to be famed for providing the public with the facility to choose from the millions of pounds worth of carpets stored there. Today, in an unimposing warehouse just a minute from Staples Corner, London NW2, he provides a veritable Aladdin’s Cave stacked high with rugs, runners and carpets from which to choose…and at very advantageous prices. Of special interest, particularly for hotels, castles and

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Cubbins new range of Luxury Interior Accessories have been received extremely well by the hospitality and interior design industry. Our three new collections consist of accessories for bathrooms, bedrooms and general hotel areas. painted to match a client’s colour scheme. Useful accessories such as tissue box covers, waste paper bins, laundry bins and amenities trays can all be completed with a clients own branding.

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Accessories covered in clients own fabrics are proving to be a big hit with interior designers For further details please visit the Cubbins website where you can download our latest brochure and


while the larger 5 star luxury hotels are preferring to design their own range of wooden hotel accessories, complete with their own branding.

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Hotelier & Hotel Design - May 2014

At the foot of the M1, close to Staples Corner, London NW2, there’s an Aladdin’s Cave stacked high with thousands of beautiful, handmade Oriental carpets, rugs and runners from Iran, India, Afghanistan and Russia and from which you can choose.


Design Showcase

Burgess Furniture Celebrates 55 Years 020 8894 9231

It all started in 1946 when the late Gerald Burgess founded the GB Cycle Company. In 1959 Gerald was introduced to Eric Blakemore, brothers, who the previous year had purchased the Mayfair Hotel in London. Eric designed the famous Beach Comber bar at the hotel and he asked Gerald if he could make some stacking aluminium banquet chairs for both the Mayfair and the Metropole Hotel in Monte Carlo, which order for 1,000 chairs in total, half of which were exported to Monte Carlo. The success was instant and Gerald Burgess created a new company called Zephyr Furniture

(later changed to Burgess Furniture) after the Ford Zephyr rally car in which he had won the RAC Rally also in 1959. Spotting a growth opportunity, he soon steered the company towards the burgeoning contract furniture market, adapting the bending, welding and to the design and manufacture of quality conference and banqueting furniture. manufacturers of the aluminium stacking banquet chair, and with a manufacturing heritage of nearly 70 years, we are the market leaders for conference and banqueting furniture around the world.

Hotelier & Hotel Design - May 2014

1989, after 30 years as “The Boss� Gerald Burgess retired and his son Jeremy Burgess took over as


To this day, our banquet and conference chairs and tables are still designed and manufactured on-site in our factory in SouthWest London, and sold both in the UK and exported all over the world. From humble beginnings in the leisure market to an extensive furniture collection in 1967, product innovation continues to play a major role in Company and brand development.

0800 3345994 Vetro Bar - Essex

Leisure & Entertainment Interior Design


Ideas Central

New faces - including some of the UK’s largest furniture suppliers - provide a fresh twist for the industry’s lead summer furniture show. Inspiration is guaranteed... Cast iron certainties and the British summertime sit uncomfortably together in the same sentence. July might bring sunshine, it might bring showers. Who knows, it might even bring World Cup glory. the industry’s friendliest trade show, and with it a bundle of new exhibitors bursting with innovative products, services and ideas.

This July’s event again boasts an impressive exhibitor roster, Designs, one of the largest manufacturers in the UK home furnishings sector.

upholstery collection which existing and new customers will see

Beaumont Beds, whose 15 stores in the London area make cabinet furniture supplier that can trace its roots back to the Britain. “As a buyer we look to visit exhibitions with the hope to get

as one of the most existing modern day purveyors of dining, living and bedroom cabinet.

Hotelier & Hotel Design - May 2014

inspiration,” Tony says.


“Any one of these would determine a success. We have had

Industry stalwart Corndell is launching its UK designed living and dining range Indus. The collection is constructed from oak an exclusive UK distributorship arrangement for 2014 onwards Bedroom supplier Kingstown will exhibit its stunning new sliding

Tony Payne’s words are testament to the enduring appeal and

The Manchester Furniture Show takes place at Manchester Central from 13th to 16th July 2014. For more information visit

From Jumbrellas to cafe barriers...

sole UK distributors

Awnings to armchairs... We’ve got it covered! We can supply a complete range of furniture,




To order or request a brochure Call:



Showcase your business and reveal your latest innovations and products to thousands of luxury, boutique and independent hotel owners and operators at the 2014 Independent Hotel Show. For further information call 0207 886 3089 or email WWW.INDEPENDENTHOTELSHOW.CO.UK

Hotel Review: The Royal Hotel South Africa

The Royal In Riebeek-Kasteel landscape and wineries Some hotels should be at the heart of their community. In a small town like Riebeek-Kasteel, and next to the church, the Royal is one such. That it isn't is puzzling. The design is good,

the hotel are these reminders of a past, and this is reputedly the second oldest hotel in South Africa. Pages from 19th century newspapers, letters home from the time of the Boer war, all reinforce the sense of history. Pith helmets hang on does it not work as one of the centres the coat racks under the head of bucks of the social life of this small wine and wildebeest, reminders of when town? herds of tens of thousands of animals roamed the veldt until massacred with Location is great, on the main street, machine guns to make way for farmers. with high visibility and a stoep made for engaging with passers-by. The entrance In Riebeek-Kasteel it is the recent has a sense of grandeur without being introduction of grapes and the growth off-putting through being anything but of the South African wineries that now modest. Parking is easy and it is a dominate the town, providing another quick stroll for most of the residents attraction for the traveller, as if the of this small town. Riebeek-Kasteel is beauty of this landscape were not beautifully situated in a valley in the wine enough.The wineries offer not just the region a short drive out of the Cape. It opportunity for tours and tastings but hosts food, wine, and arts festivals and also a profusion of local foods including is a popular weekend retreat from the big cheeses, olives, jams and preserves. warm and welcoming, and the hotel staff

The climate in amenable but

Hotelier & Hotel Design - May 2014

The stoep sets the tone with an eclectic and bar area, mix of wicker, comfort and hints of a past spilling - a typewriter for example. Throughout dine


winter is not as the hotel has spacious lounge so whilst out to on

the stoep in summer is an attractive makes the interior equally attractive and comfortable in the colder months. Riebeek-Kasteel is relatively unpoiled and is slowly being discovered by South Africans. Like other hotels such as the the Robertson Small Hotel or the de Noordhoek it is an hotel that would major global operator. More competitive in their offering and design than many hotels in Europe, small and intimate, these hotels offer the tourist something

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Have you ever wondered where coffee comes from?

Hotelier & Hotel Design - May 2014

We all know you can buy coffee from your distributor, or hopefully you have a close relationship with a coffee roaster who created a custom blend for your cafÊ ‌ but apart from the blurb on the side of a bag, have you ever stopped to ponder what the process was from coffee tree to cup of coffee?


Coffee fruit is called a cherry, and the two coffee seeds in the middle of the pulp are what we roast and drink, but there is a long chain of people, agriculture and processing decisions long before we see a green coffee bean ready now have a place to spend 5 nights in learning and living everything coffee: from the soil and location selection to nursery growing and planting, you will see how the coffee tree starts its role. During your stay you will have handson time picking coffee cherries and learning about the different drying processes, before sorting, grading, sample roasting and cupping

the coffee. You will even have the opportunity to visit a dry mill and see the next stage of processing and depending on your timing, might even visit a coffee auction to see the

a place to spend 5 nights in learning and living everything coffee: from the soil and location selection to nursery growing and planting, you will see how the coffee tree starts its role. During your stay you will have hands-on time picking coffee cherries and learning about the different drying processes, before sorting, grading, sample roasting and cupping the coffee. For more details and to book your Tanzania Farm Stay, you can contact Bente Luther-Medoch via email:

JURA LAUNCHES STATE-OF-THE-ART SPEED MACHINE High performance speciality coffee at the blink of an eye JURA, a significant innovator in luxury Swiss made bean-to-cup technology, has invested £15,000 in training to help their commercial partners get up to speed on the company’s latest launch, as well as learning new techniques in café efficiencies. More than 120 people attended the exclusive training events held at the Williams F1 Conference Centre in Oxfordshire, and at the York Racecourse, which saw JURA launch the topof-the-range GIGA X8 Professional. In an industry where speed is of the essence, attendees had the chance to see how the new product can create efficiencies for their customers, and how JURA’s technology has innovated to meet the demands of the fast growing end user market. Ideal for use in busy barista bars, restaurants, coffee lounges, bistros and other catering spaces, the latest addition to the JURA range comes with a unique speed function, allowing it to prepare perfect coffee in record time. High performance The high-performance GIGA X8 Professional with its elegant black aluminium finish comes with a sizeable five litre water tank. The large coffee grounds container allows for flexible and mobile use of the state-of-the-art machine, and also incorporates the power of three thermoblocks and three pumps to prepare a range of 29 speciality coffees at just the touch of a button. Technical perfection The machine also includes two ceramic disc grinders to ensure even grinding of the coffee beans for optimum aroma. The discs are made from a wear-free technical ceramic which are amazingly fast and they also reduce grind time by 25 per cent. The GIGA X8 Professional is

also available with a permanent water connection, delivering maximum performance for all caterers alike. Intuitive operation Adding even more convenience for independent café owners, the machine is easy to operate and programme, and has been designed to be very easy to care for. The integrated rinsing, cleaning and descaling programmes also reduce the effort involved to a minimum and guarantees TUV-certified hygiene. Fine foam technology As an ingenious feature, the air intake is electrically adjusted by a geared stepper motor. For example, when making a latte macchiato, the machine automatically dispenses hot milk into the glasses, followed immediately by milk foam and finally coffee – saving valuable time. The GIGA X8 Professional is available to purchase at an RRP of £4395.00 + vat. For end users who want the option to pay as they go, JURA can offer the THINKSMART leasing option to its customers who want an alternative to outright purchase.

For further information on the full JURA product range, the GIGA X8 Professional, and Jura Commercial resellers, please visit or call 0800 6525527

NE W The GIGA X8 speedy professional coffee machine The NEW high-performance GIGA X8 Professional with its elegant finish comes with a unique speed function, allowing it to prepare perfect coffee in record time. The optimally extracted coffee is mixed with hot water inside the machine by means of an extra bypass, absolutely no flavour is lost during the process. The speed function and time-saving, intuitive operation along with a large water tank and coffee grounds container allowing for flexible and mobile use make the GIGA X8 Professional ideal for use in catering.

For further details on the NEW GIGA X8 and our range of professional and commercial machines contact: JURA Products Ltd, Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW. Tel: 01282 868266 Fax: 01282 863411


New Miele Professional BRILLIANT freshwater dishwasher ensures spotlessly clean glasses without need for additional polishing Miele Professional has launched a commercial dishwasher with a freshwater system that cutlery. The BRILLIANT dishwasher guarantees spotless glassware and cutlery and eradicates the need for manual polishing in hotels, pubs, bars and restaurants. The BRILLIANT machine produces immaculate results – and save businesses time and money by eliminating time spent on polishing glassware by hand. The machine, which has 13 wash programmes, also has a fast cycle time of 5 minutes, meaning that the machine is ideal for bars and restaurant kitchens that need to wash many glasses to a high standard, several times a day. Recent research* has shown that clean, sparkling glasses are top of the public’s agenda when wining and dining – of the 2,000 consumers surveyed, nearly a third (32%) said that if they were to experience dirty glasses, crockery or cutlery it’s very unlikely that they would return to the same establishment, whilst nearly nine in ten (88%) said that clean glassware, crockery and cutlery was very important to them. Alongside two inlet valves for hot and cold water, the new BRILLIANT washer also has a third connection for fully or partially de-mineralised water. Water with a low mineral content is used during the rinse cycle in the new ‘Glassware Special’ programme which operates at a maximum temperature of 50°C to ensure that glasses are washed gently. De-mineralised water prevents water stains and means that glasses do not need to be polished manually once the cleaning cycle has come to an end. A further feature, ‘Perfect GlassCare’ automatically adapts water hardness making it ideal for whatever glassware the user is washing. The BRILLIANT’s steam condenser

Hotelier & Hotel Design - May 2014

moisture laden air released at the end of the washing and drying process. In combination with the new automatic AutoOpen function, this feature ensures that glassware and cutlery is effectively dried and cools down fast so that the machine can be unloaded quickly. Les Marshall, Sales and Marketing Director at Miele Professional comments >>


“We are really proud to launch the new BRILLIANT machine to the UK market. It’s the perfect machine for any hospitality business that wants their customers to experience perfect, sparkling glassware and gleaming cutlery during every visit. Plus, we’re excited to offer a freshwater machine with a short cycle time of just 5 minutes.” Among other components, a new electronic heater pump ensures gentle, reduced water pressure during any of the glassware wash cycles. The machines are also very straightforward to use – the salt container, for example, is easily accessed and has a capacity of 2 kg. This tank is located in the door rather than being tucked container extremely simple: it can be done without the need to bend or stoop and without having to remove the lower basket, which may well be heavy and fully loaded. Even greater convenience is offered by AutoClose: this new door closure system automatically shuts the door before the start of a programme.

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Jamie Oliver steps into equipment sales TV chef and restaurateur Jamie Oliver is looking to step up sales of a commercial cooking equipment brand that he exclusively imports in the UK.

company for a couple of years

His company is the sole importer and distributor of the Valoriani line of commercial ovens from Italy and plans to exhibit at Hotelympia next month to push the brand.

It is not clear whether Oliver has any aspirations to bring in any further brands under his name. Valoriani is currently the only commercial equipment he licenses.

Oliver’s partnership with the manufacturer isn’t new, but the

Some of his restaurants, including Fifteen and Jamie’s Italian, use Valoriano ovens, while it has supplied models that have been installed in establishments such as The River Cafe, The Pizzeria at Harrods, Shoreditch House and the Seprentine Bar & Kitchen.

that his business has embarked on a campaign to promote the equipment in such a setting. “We’ve been distributing these Valoriani ovens under Jamie’s

showcasing them and marketing them,” explained a spokesperson for his company.

At Hotelympia, the company is planning versions of the ovens. It will also be exhibiting the patented Verace oven, demonstrated on the stand by Roberto di Massa, one of Italy’s best pizza chefs, as well the FornoGrill, which is the newest addition to its portfolio.

Rational rolls out free training for school caterers Rational has announced that it will begin providing free training for school caterers.

to explore the versatility of the kit outside the pressures of the work environment.

Through its Academy School for Schools initiative, customers from the education sector will be entitled to a series of training and development seminars at zero cost.

The two-hour seminar provides intensive hands-on training in the latest combi cooking techniques from experienced Rational chefs.

Rational claims it has found that many school caterers which own one of its combi ovens only use a small proportion of its features. The course is designed to offer them a chance

Rational is offering two courses, based on the level of experience of using the unit. The beginner course is aimed at new users, while the intermediate course allows ‘old hands’ to refresh their knowledge.

Hoshizaki refreshes eco refrigeration family Hotelier & Hotel Design - May 2014

Hoshizaki has unveiled a new range of ECO Standard, hydrocarbon-refrigerated fridges and freezers for the UK market.


The cabinets and counters are designed to function reliably and 43°C. The upright cabinets are available both as fridges and freezers in either single or double door options. The cabinets can accommodate up to 9 shelves (single model) and 18 shelves (double model). Alternatively, support brackets will take

customers’ own gastronorm pans or trays. ensures rapid temperature recovery and maintains an even temperature throughout. The internal temperature is constantly displayed on a digital panel and can be adjusted to between +2°C and +8°C on the fridges and between -22°C and -10°C on the freezers. Counters are available as refrigerated units in 2, 3 and 4 door models, any of which can be substituted for a double or

triple drawer unit. They have an extended temperature range of between -2°C and +8°C, making them extremely versatile. Hoshizaki says all models come with a fully comprehensive two-year parts and labour guarantee.

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location location’

Hotelier & Hotel Design - May 2014

A few years ago I was in Washington to Review a couple of hotels. Staying in a Staybridge Suites I was collared by the manager for advice on how to give some personality to the building. Frustrated by a build system where the hotel was built from plans onto a plot similar to previous buildings, no designer involved just the developer, they were concerned at how the interiors lacked style. In the US where brands are 80% of the market and generally land is available, cloning previous designs is straightforward - but each time a clone is created it becomes less individual, drifts further away from the original vision, which becomes diluted. In the UK, as Ampersand shows, the situation is quite different.


Over here new builds are the exception rather than the rule and the skill of the hotel interior designer is a sine qua non in developing hotels that work in buildings that may be hundreds of years old. Here the brands represent a minority of the operators. Individual owner/ operators drive the market competitively, creating hotels that become benchmarks in styling, forcing brands to compete. This is especially true in the boutique market, where Starwood spawns ‘W’ out of Westin, Accor gives birth to the M Gallery and IHG tries to create its own boutique brands through Indigo to take a share of the market for more individual hotel experiences. It may be argued that the brand giants are, in themselves, inimical to innovative design.

Corporate decision making can be defensive whilst owners of hotels such as Ampersand or My Hotel, Magdalen Chapter or Cliff House Hotel are driven to compete with design as they otherwise lack the marketing muscle of a Hilton or other large brand.

With over 80% of bookings now being made via the web this may be changing, but certainly creating an attractive hotel in an old building such as the Victorian structure that houses Ampersand poses particular problems for architects and a problem for the owners.

With good food and good service complimenting good design this will become a stalwart (and no doubt profitable) part of the London scene. Mr Hilton argues the key to success was 'location, location, location' and for Ampersand its position within view of London's national museums in South Kensington is key to unlocking this particular door. The spires of the Natural History Museum are clearly visible from the hotel and the V&A, Science Museum and other attractions in the aptly named Museum Road are a gentle

the heavily oversubscribed French lycĂŠe it is not surprising that the hotel also makes every effort to capture lunchtime trade and afternoon teas with well designed and carefully If the brief for each area was clear then the styling created by the the owner desired. However to this observer it leads to some disconnect

between styles in different part of the hotel, although that may just be my taste kicking in. Certainly the design works in each area, and if the intention was to create a slight shock of surprise on moving from space to space then the designers have achieved their aim. The contrast between the cool international sophistication of the lobby and the very English decorative quality of the lounge is marked.

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Hotelier & Hotel Design - May 2014

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Theatre gives to theatrical

"the aquarium tower provides all the rooms facing onto the atrium with an Ocean View"

Hotel designers talk in a fairly blasé way about ‘theatre’ in interiors. Usually it just means a spot of colour or an unusual feature, a piece of sculpture or commissioned artwork. For Radisson it has taken on a different meaning in their new developments. I featured before their use of a tower of wine as a centre piece of their atrium at the Radisson Stansted. Here in Berlin the feature almost becomes the atrium,and it is so large it totally dominates the interior space. Containing a million litres of water count them twice) the aquarium tower provides all the rooms facing onto the atrium with an “Ocean View”, as the marketing manager likes to say.

Hotelier & Hotel Design - May 2014

Exterior with the glazed roof extension housing the function rooms.


Theatrical it certainly is, and it attracts tourists to see it from the hotel entrance area enticing passers-by into the bars and restaurants. However, the hotel wins twice because the maintenance of the aquarium is done by the Sea Life centre which sends a hydraulic lift full of tourists up the centre of the tank throughout the day. The theatre is enhanced by the sight early every morning of two divers cleaning the glass of the tank – something that brings children to the balconies of their rooms in excitement, sometimes followed by more visual interest in the form of anxious pyjama clad parents! There is more to this hotel of course than the see more looking into rooms but never tell, their discretion being absolute). The theme of water throughout the hotel, but its location in the rapidly being rebuilt heart of Berlin, behind the line of the old Berlin Wall gives it a location that other hoteliers would delight in, and is the visible reward to Rezidor’s bravery in coming into this market before other brands thought to do so (visible a few hundred meters away is their Park rooms also having very high rates of occupancy)

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is never too hot to touch, reducing the risk of accidental burns. Using just 680 watts to boil the portable Thermo Pot can be used in situations where the power supply does not support the boiling of a traditional kettle or urn. (151) The large Thermo Pot holds 5 litres of water and dispenses 38 cups (approx) at the touch of a button, so is ideal for meetings, functions, catering events, and hotels. It also provides quick and convenient hot water for pasta, vegetables, sauces, porridge, rice, hot water bottle preparation etc. (200) The Thermo Pot comes in two sizes 5L and 3.5L. Both models are available in black/silver and the 5L also comes in white/silver. (225)

For further information visit our website and come and see us at Hotelympia Stand no. 1257 28th April – 2nd May 2014.

Hotelier and Hotel Design - May 2014