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August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design

Luxury London

The Ageas Bowl Hilton Hotel and Spa enters final stages of redevelopement

The New VVorld of flexible workplace pensions savings

BlueSky Pension Scheme Auto Enrolment Solution Online Member Access Crystal Drawdown Pensions Guidance

August 2015

Contents 6 10 19 27 37 46 57 71

Contact Us Richie Pankhurst Publication Manager 01843 591523

Tony Little

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.


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Industry News Venue Profile Events Business Matters Dining Directory Design Focus Hospitality Tech



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Industry News Wetherspoon plans new £10m Glasgow hotel

London tops hotel expense list

Pub company JD Wetherspoon has revealed plans to build a 73-bedroom hotel next to its Crystal Palace pub in Glasgow. The £10m development, which is subject to planning permission, will include the addition of 28 bedrooms above the pub and an extension to the property that will include a further 45 bedrooms. Wetherspoon, which said the development would create 30 jobs, has process of progressing its application. A spokesperson for Wetherspoon said: “We are keen to open a new hotel alongside and above our pub, The Crystal Palace, in Glasgow. We believe that the hotel would be a great asset to the city and to the pub itself.” Wetherspoon currently operates 36 hotels in the UK, including seven across Scotland.

Latest business intelligence from hotel solutions provider HRS has revealed some interesting trends when it comes to hotel stays in the UK and Europe in 2015. The data not only provides the latest night for Q1 2015 across the UK and Europe, but also lifts the lid on other developments such as total cost per stay and which cities hotels in Europe. By analysing the latest bookings made via HRS over the last year, HRS’ data showed that business travellers typically spend an average of £87 per room per night in the UK, versus just £65 per night in Europe. Delving deeper and looking at average room rates for 1-5* hotels in the UK in Q1 2015, London continues to remain the most expensive destination at £116 per night – an increase of 15.6% compared with Q1 2014. Meanwhile in Europe (excluding London), Zurich tops the tables with average room rates reaching £110 – again, an increase of 14.9% against the same period last year.

With the Euro looking particularly attractive compared to the British Pound at present, could travel buyers and event organisers be tempted to think that they can save money by booking abroad instead of in the UK? HRS’ latest data is certainly pointing to the Continent as a region offering far more competitively priced accommodation than the UK due to the weak Euro. In fact, when it came to the total cost of a stay, HRS’ data showed that including the cost of the hotel room people on average spend £129 in Europe compared with £202 in the UK – a difference of £73. This means that if you take the average cost of a hotel room in the UK at £87, an individual is likely to rack up £115 of additional hotel expenses to the cost of their room in the UK, compared to a far more modest £64 extra for Europe where typically just £65 is spent on a hotel room each night. This doesn’t transport. Further looking at the total cost of stay, HRS’ data also revealed that the most important meal of the day, breakfast, typically cost £11 per person if paid for separately. However over a third of hotel bookings made with HRS (36%) included breakfast, meaning that more businesses could be making having to pay extra for breakfast on departure.

Hotelier & Hospitality Design

Heatwave boosts interest in UK seaside hotels


Trivago analysed hotel searches made between Monday 29 June and Wednesday 1 July and found that, compared to the same period the previous week, there was a sharp increase in the number of people looking to stay in the UK’s seaside resorts with Bournemouth, Blackpool and Brighton the most popular.

Only Plymouth (down 10 per cent) and Portsmouth (down 7 per cent) saw decreases during a period which included the hottest July day on record.

Southend-on-Sea also experienced the greatest increase in travel interest, with hotel searches increasing by 64 per cent over a one week period. This was followed by Skegness (45 per cent), Weston-super-Mare (42 per cent), Bournemouth (35 per cent) and Tenby (30 per cent).

The South and South West are the most expensive coastal destinations with an overnight stay in St Ives in Cornwall costing an average of £160. Poole in Dorset (£140), Portsmouth

While hotels in the majority of locations were united in seeing searches up, there remain large differences in room rates.

(£116) were also seen as some of the most expensive destinations.

The cheapest prices can be found in Blackpool (average of £60 per night during July 2015), followed by Skegness (£62), Scarborough (£79), Weston-super-Mare and Southend-onSea (both £82). Denise Bartlett of Trivago said: “The early heatwave seems to have prompted optimism for a hot UK summer, with holidaymakers opting for a ‘staycation’ and searching for popular seaside resorts within the UK. From starting from just £60 a night, it is great to see holidaymakers making the most of the range of affordable staycation destinations.”

Industry News Fregate Island and Le Manoir among the winners at Considerate Hoteliers awards

UK cities continue to be key target for Staycity Speaking at the Serviced Apartment Summit in Walsh said cities such as Edinburgh, Liverpool, under-supply of serviced apartments made ideal targets for the company.

Fregate Island Private in the Quat’Saisons were the top two Hoteliers Hotel of the Year 2015 Awards. The awards were presented at a lunchtime ceremony at the in London last week. First time attendee and guest speaker,

Hoteliers awards to “those

Hoteliers said: “It was a real pleasure and honour to have such an inspiring personality such as Simon King amongst our guests this year. His presence and passionate appeal very much underlines our on-going efforts of linking the hotel sector to wildlife and nature conservation”.

“These markets are very resilient in tough times and show impressive trading in good times so they are the obvious places to gain a foothold,” he said.

The founder of one of

It will open new aparthotels this year in

partner organisation Whole World Water, Karena Albers, addressed guests before the awards were announced, complete with two new

operate 2,000 apartments.

to be inspirational, motivational

The Dublin-based business, which gained €20m-worth of capital funding from Swedish March, currently operates 1,000 apartments across

As well as key cities in the UK, Staycity is planning Italy and the Nordics.

who use innovative ways to encourage others to share their Award in conjunction with Slow knowledge”. Food UK. John Firrell, co-founder and

and gives us a balanced customer base.”

seeking properties across our key target markets and have a healthy ongoing development pipeline and a number of deals to be announced shortly,” said Walsh.

LeisureLink Unveils Mobile App for Vacation Rental Suppliers

managers about new bookings and low inventory.

LeisureLink, the market leader in vacation rental technology solutions, today announced the launch of LeisureLink Mobile, the new mobile app version of their full-service distribution, marketing and sales platform. Now, vacation rental suppliers and their employees using the application to manage their business remotely and see how their properties are performing 24/7 on a smartphone or tablet. The app offers the easyto-use functionality of MarketSpan,

“Every day, mobile devices are playing a larger role in a growing number of day-to-day business activities as well as engaging with our customers,” said Jeremy Grogg, founder, KEES Vacations. “LeisureLink Mobile has not only made it easy for us to be more responsive and meet the demands of today’s hyper-connected digital travelers, but also helped us to reimagine how we can run and grow our business.” Known for its cutting edge innovations in technology and services, LeisureLink transforms revenue opportunities for vacation

rental suppliers with largest distribution network, business With access to over 80 million travel consumers per month, the privately held company has delivered almost $1 billion in bookings to clients since 2007. “We wanted to address the growing need for users to easily access and maintain 360-degree control over their business anytime, from app makes the rich functionality of our end-to-end vacation rental management tool accessible wherever, whenever users require it - leading to dramatic improvements in insight, productivity, revenue and response times.” The LeisureLink mobile app is available as a free download - http://

Hotelier & Hospitality Design

LeisureLink’s powerful technology platform, seamlessly automates and implements pricing, promotion and inventory allocation strategies. It also offers some additional features


Industry News ‘Room to Reward’ charity launches in the UK

Powerful OTAs limiting the hotel booking market HVS said the booking market was becoming a duopoly in which rate parity agreements and commission rates as high as 30 per cent were

hotel industry to recognise and inviting hotels to sign up for the reward deserving individuals within registered charities has scheme. launched in the UK today. Room to Reward is calling on hotels to donate vacant bedrooms to “deserving individuals”, with a complimentary stay, on a bedand-breakfast basis. The scheme hopes to reward those who offer their time for charities – both on a volunteer and low salary bracket basis – who could not ordinarily afford to stay at a hotel. The charity’s website has an enquiry and booking system, allowing registered charities to nominate people within their organisation who they feel are worthy of the break.

Terpening, a former director of Harbour Hotels, to set up the charity with other appointed Hotels, and Bob Lowndes, currently chief executive of Roach said: “I am absolutely delighted that we have been able to facilitate this initiative. We all know that there are so many hidden heroes in charities, who do amazing work for others and whose efforts often go unsung.

our group opened our eyes to The charity, which was founded the simple and effective way the hotel industry can say by Nicolas Roach, chairman ‘thank you’, through the ‘Room of property investment and to Reward’ program.”

Two Ramada hotels sold for £21.5m Ramada Salford Quays and Ramada Birmingham Mailbox have been sold to asset Finance for more than £21.5m. to look at the hotels, driving the price beyond its £21.5m guide.

Hotelier & Hospitality Design

The hotels, formerly owned by Shiva Hotels, will now be taken on by the UK subsidiary of the New York investment advisor Marathon

executive vice-president Will Duffey said: “The combination of the exceptionally strong regional UK hotel operating market, together with the operational considerable appetite from investors. With over 80 parties opportunity, we were able to drive an exceptional price in excess of the £21.5m guide.”

Rob Stapleton, director at Savills’ Hotel Investment team, added: The 142-bedroom Ramada “These two hotels were well Salford Quays is situated close to received by the market and provide compelling investment the 90 bedroom Ramada Mailbox opportunities; they are an in Birmingham is located within excellent addition to Marathon’s the Mailbox development, which is growing UK portfolio. We are undergoing a £50m modernisation also delighted to have secured programme. such strong results for our clients, enabling them to further their own The deal was done by JLL’s Hotels portfolio repositioning strategy.” managed by Valor Hospitality

8 market following its acquisition of Travelocity and “Increasingly dependent hotels might be forced to work with these two major players with limited negotiation room in terms of commission payable, whilst at the same time having a reduced number

offering loyalty programmes, such as Booking. were at risk of losing their unique selling points. guests for booking directly with the hotel…[now] for any booking completed via their channels, irrespective of the brand or type of property booked,” the report stated. insistence on best price guarantee and rate parity amongst all channels, leaving limited maneuverability for hotels to make their offer more attractive,” commented Jill Barthel, analyst at HVS London. removing agreements which restricted hoteliers from offering lower prices or better booking

are prevented from offering cheaper rates or services through their own site. HVS encouraged hotels to ensure their websites were up-to-date, attractive and easy to use in

“It might come down to the small details that make guests decide which channel to book “Search engine optimization is worth exploring and while not cost-free, is comparatively cheaper

possible might reduce your distribution cost, this could be at the expense of overall occupancy and ultimately ancillary revenues generated through restaurants and bars.”

The opening of Hilton’s hotel and spa mar In of Hampshire Cricket’s the Ageas Bowl. cr For over a hundred years, Southampton city centre boasted its own county cricket ground, the home of Hampshire. However, by the 1990s the historic ground was ageing and becoming increasingly hemmed in by the growth of the city around it. In a decisive break with the past, Hampshire Cricket Ltd made a bold move to relocate the cricket ground and construct a brand new stadium. The first games were played at the new venue in 2001 and international cricket arrived in 2006. But the company was not content to leave it at that.

Hotelier & Hospitality Design

The Hampshire Cricket board set an ambitious goal: to become the first test ground to achieve the England and Wales Cricket Board’s standard for model test ground status. The criteria for this are exacting, with minimum requirements set for playing facilities, spectator seating, accommodation, hospitality, press and media facilities, public transport, parking and ancillary services. So when the Hampshire Cricket board appointed hotel experts EPR Architects to masterplan the redevelopment of Southampton’s the Ageas (then Rose) Bowl, EPR knew the project demanded a truly exceptional scheme. Nick Rayner, Associate Director and project architect, explained, “The redevelopment marked a unique opportunity to create a world-class sporting venue to a holistic design that would set it apart from traditional grounds with their eclectic mix of stands and facilities added on through the decades.”


EPR led a team of specialist designers to meet this challenging brief within a comprehensive masterplan. Their solution is truly innovative. Ensuring excellence in both accommodation and press and media facilities, EPR has designed a hotel that wraps around the stadium bowl. The pitch-facing bedrooms are constructed in such a way that they convert to hospitality and spectator use on major match days, and the second-floor central function room becomes a world-class media centre for press and broadcasting. The building can therefore operate as a hotel for the vast majority of the year, but the requisite facilities are available on match days and other sporting occasions. This highly flexible dual-purpose use makes the Ageas Bowl fundamentally unique in terms of both its hotel and stadium design. Such a revolutionary approach led to EPR being shortlisted for Leisure Architect of the Year.

rks the final stage in the redevelopment

nnovative hotel design sets new standards for international ricket grounds. Having conceived a pioneering functional solution, EPR were mindful to retain a holistic approach to the entire site to preserve its existing natural landscaping. The hotel and stands have therefore been positioned to continue seamlessly round the stadium to form a low-level simple roofline, in contrast to the existing iconic pavilion building with its tensile roof and masts. The external timber louvre screen facades give a softly curving organic shape to the bowl and provide continuity across the various building uses in hospitality, spectator seating and hotel. Cricketing aficionados will appreciate the references to the axis of the bowler’s arm in this positioning, with a form that reflects the footprint of the stands and pavilion, rather like two opposing teams. The choice of materials was inspired by the site’s locality and heritage, with the hotel drawing on the existing palette of steel and timber materials already in use. The effect of the building’s external appearance, together with carefully integrated landscaping, enhances the site’s natural parkland setting. A measure of the success of the design came in 2014 when Test Match Special’s Jonathan Agnew tweeted a picture of the view from the Northern End, captioned: “one of the prettiest grounds, now.” The project has been brought about in no small part through an innovative collaboration between Hampshire Cricket and its local authority, Eastleigh Borough Council which is also a designated Beacon Council for sustainability. As such, the client and design team were conscious throughout the process to ensure that the project met the Council’s aspirations for sustainable design, being one of the high-profile sites within the borough. The project adopted the BREEAM approach for assessment of sustainable criteria and this was rigorously applied across the whole site. Integral to the sustainable design is the extended 18-hole golf course. Not only does this retain the connection with the ground’s parkland setting, but its lakes and water features – as well as adding visual and playing interest to golfers – form part of the site’s water management strategy. This is achieved through attenuating rainwater run-off from the buildings in the catchment area which is then collected for irrigation. Together with the hotel’s landscaping, the golf course design carefully conserves and enhances the habitat for the site’s important flora and fauna and ecological diversity. As with all major sporting venues, transporting large numbers of spectators on and off the site efficiently, and providing for their catering and welfare needs during their stay – as well as ensuring they have an uninterrupted view of the playing field – is a complex requirement. Developing the infrastructure through the construction of additional roads was therefore the first phase of the project. Phase two came with the construction of the stands in the summer of 2010. The final part of the masterplan was the opening of the Hilton hotel and spa in May 2015. Providing 171 guestrooms, executive lounge, luxury spa facilities, signature chef restaurant (the choice of Ian Botham’s Beefy’s has a certain resonance for the venue), 700-seat conference and banqueting facilities, it boasts spectacular views overlooking the famous cricket ground. Nick Rayner says, “Our design for the hotel and spa is the final piece. It completes the holistic and cohesive design of the cricket ground, and brings a luxury hotel with high-quality business, leisure and hospitality facilities to this world-class sporting destination.” EPR’s masterplan was instrumental in securing Test Match Cricket for the first time at the ground in 2011. Sporting fixtures continue with two one-day internationals in 2015. Hampshire Chairman, Rod Bransgrove says: “The staging of these two matches is fantastic news for everyone involved with Hampshire Cricket and the Ageas Bowl. The games will be the first internationals at the ground with the complete Hilton Hotel so I’m sure they will both be fantastic occasions.”

Falconer Chester Hall’s interior design combines organic forms and patterns reminiscent of the New Forest with the rich hued timbers and leathers of the site’s sporting past, finally adding a dash of the panache and excitement of 1920s aviation. The lounge and restaurant have a classic look; parquet flooring and wooden panelling give a deep warm feel to the space. Leathers and heavy drapes, mixed with metal work redolent of vintage luggage, have influenced the detailing to the bar and fixed furniture. A sumptuous colour palette and opulent lighting define intimate spaces whilst leather bar stools, table lighting, dark woodwork and accents of stainless steel and glass add a touch of glamour. In the Executive Lounge, an area for Hilton Honours and executive guests, the use of leathers and bold colours is continued but lightened and freshened with soft greys and warm whites. Mark Doohan, Director of Falconer Chester Hall Architects, interior designers for the hotel, said of the restaurant and executive lounge: “Our design brings together reflections of the site’s sporting heritage, its historic connections and the beautiful countryside that surrounds the city, creating a luxurious and inviting space to welcome guests to the Hilton at the Ageas Bowl.”

Hotelier & Hospitality Design

True to the company’s bold ambitions, Hampshire Cricket now has a state-of-the-art cricket ground in a completed stadium with a great match-day atmosphere, and a spectacular hotel at the heart of the year-round business and leisure destination.



The Landmark

Luxury London

Hotelier & Hospitality Design

The best places to stay when money is no object


Luxury London Whether you’re visiting on business, as a family getaway or a romantic weekend, London can always provide what you desire. The capital has seen a huge rise in visitors, with a record busting 17.4 million last year. With attractions such as the London Eye, Buckingham Palace, Harry Potter Studios and The Tower Of London, it’s a mix of iconic venues and modern fun, guaranteed to be enjoyed. However, if you’re looking for more than just fun and want to see the luxurious, opulent side of London, then you would do well by staying in the following Hotels. Draped in history, style and decadence, we’re sure you’ll love them all.

The rooms are designed to a very high standard with Victorian splendour, featuring King size beds, wooden furniture and Sofas and armchairs, running alongside the large modern TV, Nespresso Machine and DVD player.

The Landmark 222 Marylebone Road London NW1 6JQ United Kingdom Tel : +44 20 7631 8000

Within walking distance of Madame Tussauds, Baker St & London Zoo, it’s the ideal place to stay as a family. There is also the Gymnasium, Spa and health club with swimming pool to help you keep fit or relax. A fantastic range of Bars & Restaurants awaits you, depending on your requirements, there is ample choice. The lighter bite and drink can be had under the glass ceiling in The Gazebo. The Mirror Bar gives you a choice of fine champagnes and cognacs or your pre theatre cocktail, with a plethora of visitors for the drink alone, now renowned in the capital. The Winter Garden is open all day, offering Breakfast, Lunch, Afternoon Tea and Dinner, as well as a Champagne Lunch option. Being right in the heart of the atrium, The Winter Garden offers those fantastic views, that make it so easy to enjoy. Finally, the classical TWOTWENTYTWO Restaurant. With Oak panelled walls, art covered walls, dripping chandeliers and beautiful fireplace, it’s one of the top eateries in Marylebone. All in all, The Landmark is at the top of the Luxury London levels, fine dining, cocktails, glorious rooms and suites and the unsurmountable glass ceiling provide all you need for your stay.

Hotelier & Hospitality Design

The famous atrium (pictured opposite) at The Landmark is one of the most breath taking views you’ll find in a London Hotel. There is no better place to sit and enjoy your afternoon tea or something a little stronger, watching the world go by. With its huge glass ceiling, beautiful plaster work, fine fabrics and the sweeping Victorian staircase, The Landmark Hotel places itself within the finest of Five Star Hotels throughout the capital.


Luxury London The May Fair Hotel Stratton Street, Mayfair, London, W1J 8LT Tel +44 020 7769 8200 Steeped in fame, The May Fair Hotel is situated in the heart of class, Mayfair. With a string of celebrity guests, it’s fine design and exquisite food keep it an A-lister for Luxury London. If you’re in London to celeb spot, there is no better place than at The May Fair. With its vibrant cocktail bar, incredible restaurant and rooms of opulence, it is no wonder why they continue to flock to this iconic venue. With a Buddha theme running through the hotel, you’re given no choice but to relax and enjoy. The large rooms are easily accommodating to any size party, on business, romance or family. Designed to the highest standard with the new must have bath TV, king size beds, large mirrors and flat screen TV, it can feel like a home from home, as soon as you close the door. However, pop downstairs and you can find dining like you will find in no home. In the May Fair Kitchen you will be greeted by the best service staff possible, an excellent manner and an unbridled knowledge on the fair on offer.

Hotelier & Hospitality Design

You’re taken to a huge fridge filled with the top steaks, chops and ribs plus a huge iced display covered in langoustine, Lobster, Fish and Prawns. You can then go up and select which cut or fish you would like. Pick the sides to accompany and wait with a fantastic cocktail or glass of wine. It really is one of the highlights of Mayfair, with an abundance of top dining spots, I can’t recall a better steak. Only heightened by Fabrizio, with his passion for the food streaming through.


The May Fair Bar is luxury defined, a selection of over 40 signature drinks await you, along with a Cigar Room and Casino, to live the Monte Carlo lifestyle in London. For visitors for a longer period there is the Spa and Gym, to give you the extra luxury you deserve and to work off some of the calories you will undoubtedly put on, once you’ve tried the dishes at the May Fair Kitchen. With its wall to wall, unashamed decadence – The May Fair is without a doubt the top venue for those seeking the celeb experience.

Luxury London

Hotelier & Hospitality Design

The May Fair Hotel


Luxury London

The Amptersand

The Ampersand 10 Harrington Rd, London SW7 3ER Tel: 020 7589 5895 Walking around Kensington you can easily forget that you are in London. With the lower levels of human traffic and streets littered with bistro tables and gelato spots, it can feel like an Italian town.

Hotelier & Hospitality Design

As soon as you hit Harrington Road, you can even forget that you are in 2015. With the huge, imposing Victorian Buildings on either side of the road, can whisk you back in time.


Stepping into The Ampersand Hotel, you are once again escorted back to the present with a uniquely modern foyer. White everywhere, giving a crispness to the design. Butterflies adorn the walls, chic furniture invites you to put your feet up and lights cascade the spiral staircase. The rooms are very comfortable with a similar design and keeps everything looking fresh with the light colours and clever space awareness. Being in one of the best Neighbourhoods in the City, it’s a wonderful little walk around the corner to visit the bars for the evening and round off a perfect stay.

Luxury London The Bingham 61 - 63 Petersham Road, Richmond Upon Thames, Surrey Tw10 6Ut Tel: 0 20 8940 0902 With the river running alongside you in Richmond-UponThames, you’re in close proximity to Kew Gardens, Richmond Park and Twickenham. You’re also not far from The Bingham Hotel.

The restaurant is complimented by the modern British dishes served, with a close eye on the seasonal produce and ever changing menu. The professional efficiency of the staff, with their impeccable uniforms and service delivery, cater for every desire. There are few better ways to spend a day in London than relaxing with the backdrop of the famous river, enjoying the sun in Richmond Park. The Bingham has all the elements of Luxury London in its calming hotel.

The understated grade II listed building opens the doors to opulence, charm and elegance with an uninterrupted view of the Thames. Whether you are here to unwind, to feast on the gastronomic delights or to hideaway with someone special, it delivers on all counts.

The Bingham

Hotelier & Hospitality Design

The rooms are tastefully decorated with the feel of luxury and still in keeping with the age of the building, it is able to successfully incorporate modern facilities and requirements. With only 15 rooms you are treated as a VIP by the friendly staff, ensuring your stay is without fault.



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August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design Events

Manchester Furniture Show is Sold Out Organisers of the Manchester Furniture Show (Manchester Central 19-21 July) have confirmed that the Show is now sold out. The final few stands were snapped up by a broad mix of companies, reflecting the diversity of furniture and furnishings that will be on display at this major summer event.

Hotelier & Hospitality Design

Those taking the last few stands


include Gola, the Irish cabinet company who have reserved one of the last spaces in the central hall and will be showing 2 new dining ranges. Also joining the exhibitor line-up are Italian leather sofa company New Trend, they will bring a selection of their contemporary sofa designs. Jade Furnishers, retail and contract suppliers from

Essex are showing their latest cabinet collections and Taylors of Cheshire add a different dimension to the Show with some of their unusual pieces of dining and occasional furniture. Over 120 exhibitors will show their newest and best selling designs in 100,000 square feet of dedicated exhibition space. Doors open on Sunday 19th July.

Independent Hotel Show 2015 announces Jestico + Whiles winner of The Hub design competition The Independent Hotel Show is dedicated to championing the freshest talent in the hotel design industry and this year is no exception. The annual Hub design competition, supported by Bridge for Design, offers the leading lights in the sector a chance to showcase their vision and expertise in the creation and design of The Hub, a key feature area of the show. The Hub is an innovative and inspiring central networking area of the Independent Hotel Show, the only trade show in the UK dedicated to the needs and aspirations of the independent hotelier. The Hub design competition invited specialists to create a space that visually pushed the boundaries of interior design, sparked debate and offered an inspiring yet functional place to conduct business.

Hotelier & Hospitality Design

The winning design for 2015 was submitted by Daniel Bryan-Harris and Amal Yusuf, of architecture and interior design practice Jestico + Whiles’ award-winning hotel design team, which has a global reputation for designing some of the world's most prestigious hotels including W Hotel London, Andels Lodz in Poland, the Yas Hotel in Abu Dhabi and the recently completed Hard Rock Hotel Ibiza.


The winning entry was decided by an esteemed panel of judges including Vanessa Brady OBE, Founder of the Society of British and International Design, John Legg, Editorial Director of Gearing Media Group, Mike Stiff, a qualified architect and Founder of Stiff + Trevillion, Andrew Linwood, Head of Design at Areen Hospitality and Daniel Hopwood, Owner of Studio Hopwood Ltd and President of the British Institute for Interior Design. Commenting on the Jestico + Whiles entry, Andrew Linwood says: “Jestico + Whiles had the most interesting and well-presented design. It starts with a strong narrative concept – the whimsical relationship between the British and their

weather – which is clearly extrapolated throughout the various major design elements: umbrellas, rain projections etc.” Vanessa Brady OBE adds: “Jestico + Whiles really seem to have grasped the thought process with inspiration, functionality and compliance, then adding specialities and finally raw talent” Commenting on their vision for The Hub, James Dilley, Head of Interior Design and Hospitality at Jestico + Whiles says: ‘‘Jestico + Whiles has chosen to focus on sense of place through the English obsession with the weather. Mundane as this may seem, when taken into a new setting, it can become a celebration of Englishness. A glowing rainbow will signpost the Hub and the rainfall on a window will enforce the Hub’s role as a retreat from the hustle and bustle of the show. Suspended umbrellas, once the very signature of Englishness, create an abstract chandelier.’’ Visitors to the show can see Jestico + Whiles vision for The Hub brought to life during the two-day event. Held at Olympia West on 20 and 21 October, The Independent Hotel Show and The Hub offer a wealth of ideas and inspiration for the forward thinking independent hotel owner. For more information on the Independent Hotel Show 2015 and to register to attend for free, visit








Sleep 2015

Building on the brilliant success of Sleep 2014, this year’s event promises new immersive experiences, ingenious installations by celebrated industry names, thought-provoking conference sessions and exhibitors carefully selected for diversity, innovation and quality. With designs for the imaginative Sleep Set built concept rooms and Sleep Bar now well underway, several new additional features are announced for Sleep 2015.

Sleep 2015: Europe’s truly experiential hotel design & development event

Following its successful Sleep debut last year, Snoozebox, the unique and adaptable portable hotel, will be returning, this time with a competition entitled Flexibility in which designers will be invited to create a concept for a poptechnology. The winning entry will be installed in a Snoozebox, with materials supplied by Egger, and will be displayed outside the venue.

Baulmann Leuchten

In the Design Gallery, designers will explore the increasing ‘blurring of lines’ between different physical spaces and between the physical and the experiential. Specially designed spaces created by industry names will suggest ways in which the hotel space and the workplace as well as hotel and residential spaces could converge in the future as the way people wish to lead their lives continues to evolve. This topic will also be picked up in a Sleep Conference session, and will consider the emotional and practical issues and challenge assumptions about how hotels should be designed.

Hotelier & Hospitality Design

The Digital Hub is also to make a return appearance to captivate visitors with some of the latest hi-tech applications for the hotel design sector.


Johnson Tiles


Every year, exhibitors and visitors report that Sleep is a great place to do business because it is focused, relevant and a high quality combination of the original with the established. Sleep newcomers will range from Loloey, with designs from its Studio Libeskind rugs collection, Danish lighting company Light Years and luxury brassware manufacturer Perrin & Rowe to The Vintage Fridge Company and Spanish tile company Cosentino. Amongst the many exhibitors returning to showcase their latest products will be: Agua Fabrics, Baulmann Leuchten, Crosswater, Dare Studio, Encompass, Kobe, Morgan Furniture, Laufen, OW Hospitality, Ultrafabrics Europe and Vescom. Sleep will take place at The Business Design Centre in London, 24-25 November 2015. A late night opening until 8pm on Tuesday 24 November, including a cocktail hour from 6-7pm, will give visitors the chance to take in the show and toast The Sleep Set winner announced at 7pm. Registration to Sleep 2015 is now open – tickets can be secured by booking now.

Sleep represents the best in hotel design, development and architecture. Our curated exhibition, concept spaces and conference inspire hotel interiors across the globe. Be part of something special. Headline sponsor

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15 Mo 0 e re co xh tha nf ib n irm ito ed rs

Better than ever! Join us for the biggest edition of the UK’s national flooring show for several years. The whole industry will come together for three intensive days of business activity and networking - don’t miss it!


Superb ‘Flooring retail outlet of tomorrow’ display

August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design


FLOOR TREATMENT SLIPSTOP, the UK’s leading specialist in anti-slip floor treatments, are continually being awarded prestigious contracts. With more than 30 years experience and an impressive track record “Your feet couldn’t be in better hands”. For more information contact SLIPSTOP on 01530 813500 or e-mail at

SHANGRI-LA at THE SHARD, LONDON At the newly opened Shangri-la Hotel in London, all the marble shower floors have been treated by SLIPSTOP.

Hotelier & Hospitality Design

MV Britannia is a cruise ship of the P&O Cruises fleet. At 143,000 Gross Tonnes (GT), Britannia is the largest of eight ships currently in service with P&O Cruises and she is also the flagship of the fleet, taking over the honour from Oriana. She officially entered service on 14 March 2015 and was named by Queen Elizabeth II.


SeaContainers House has sat along London’s south bank of the River Thames since 1978. SLIPSTOP was contracted to treat all of the bathrooms at the originally conceived luxury hotel.

The ship was built by Fincantieri at its shipyard in Monfalcone, Italy and SLIPSTOP carried out anti-slip treatments to all Marble, Granite and tiled floors in public areas during her crossing from Monfalcone to Southampton. SLIPSTOP has also done the same work on the other ships of the same class, Royal Princess and Regal Princess for Princess Cruises.


Hotelier & Hospitality Design

Height Safety for the Workplace

Creating safe access for maintenance work always creates its own problems for designers - how to provide a safe and secure ladder system which also looks good on the outside of the building? GlideLoc速 is a fall protection system, permanently installed on buildings or structures. It comprises a guided type fall arrester which glides up and down a notched GuideRail keeping the user connected at all times. PivotLoc速 The new innovative folding version of the GlideLoc System, offers architects and designers additional features and benefits. The side rungs of the PivotLoc Ladder close in together giving a discrete and almost unnoticeable look. When the PivotLoc is opened it offers a fully functioning permanent ladder with integrated fall protection. All our ladder systems can be powder coated in any colour to match the building or structure.

Safety At Height Limited Unit 1 Pennine View, Marple Stockport, Cheshire SK6 7JW

Tel: +44 (0)161 449 5615 Email:

Industry News Independent Hotel Show 2015

US-based Lone Star set to create £2bn UK hotel group plans to unite 89 hotels to form a new £2bn hotel chain, named Amaris Hospitality.

The Independent Hotel Show, returning to Olympia West, London on 20 and 21 October, is now open for registration. The only UK hotel show dedicated to the boutique, luxury and independent hotel sector, #IHS15 promises stunning new feature areas, an exhaustive list of industry experts, business seminars, think tanks and key note sessions, as well as a feast of ideas, inspiration and insight for anyone involved in the sector.

The company will comprise 29 Jurys Inn hotels which Lone Star acquired for £680m in January, Puma Hotels (bought for £323m last year) which it has rebranded as the Hotel Collection, 21 Mercure hotels, three Hilton-branded properties and 19 Thistle Hotels (following completion of a deal on July 30). Grant Hearn, the former chief executive of Travelodge, will become non-executive chairman of the new company.

The Innovation Stage (sponsored by CLEAN and the UKHA) and The Business Theatre, will feature a stellar line up of industry experts and hotel entrepreneurs delivering free-toattend seminars and panel discussions over the two days. Tackling some of the hottest topics in the sector, expect to

Hearn said: “We are delighted to announce the creation of Amaris Hospitality. The new group will allow us to leverage the considerable scale and size of this unique portfolio of hotels and brands to accelerate its future growth and development and, we believe, create the UK’s best performing, most exciting hospitality investment group.

leaders have succeeded in the business and discover the latest in marketing, business and food and beverage techniques.

“Through the successful implementation of our strategy in the coming years we expect the business to have a value of over £2bn.”

New to 2015 will be the Independent Think Tank, a smaller, more in-depth gathering of industry professionals debating the hard hitting issues affecting today’s independent hotelier and a re-formatted and expanded Destination Spa area, where visitors can soak up the latest in luxury spa and bathroom design. . The show will also feature the celebrated Independent Hotelier of the Year and Outstanding New Hotel of the Year Awards, which include hoteliers and entrepreneurs, such as Robin Hutson of Lime Wood Group and Home Grown Hotels and Kit and Tim Kemp of Firmdale Hotels, in its hall of fame. For more information and to register free to attend visit the IHS website

In a statement the new company also said it will invest £100m into the refurbishment, rebranding and transformation of the group’s portfolio to accelerate its growth and development. John Brennan, who is the current head of Jurys Inn, will become chief executive of Amaris. He said: are committed to investing over £100 million in the transformation and revitalisation of our portfolio in the coming years.” will become one of the largest hotel owners in the UK stock market in the medium term.

Hotelier & Hospitality Design

‘Stop whinging’ about the National Living Wage


Oakman Inns and Restaurants chief executive Peter Borg-Neal has urged those in the hospitality industry who have come out against the National Living Wage announced in Chancellor George Osborne’s Budget yesterday to “stop whinging”.

at the announcement of the move, on which it had not been consulted, warning that the planned changes could involve job losses.

we have tried to have a constructive dialogue with HM Treasury on building towards the living wage without job losses,” she said.

Though the Chancellor said it would only have a “fractional impact” on jobs,

To be launched from April 2016, the compulsory National Living Wage will require employers to pay working people over the age of 25 at least £7.20 an hour, rising to £9 an hour by 2020. The minimum wage currently stands at £6.50 an hour.

for a “constructive dialogue” on the issue, and suggested that hospitality could see a number of job losses as a result of the number of relatively lowpaid workers in the sector.

Meanwhile, independent hotelier Tim Hart, who has run the four-red-AAstar, 17-bedroom Hambleton Hall near Oakham, Rutland, for 35 years added: “In order to deal with hardship affecting

The British Hospitality Association (BHA) immediately expressed its shock

“As an industry employing a large number of individuals earning more than national minimum wage and less than the proposed living wage,

appears to have condemned caterers to giving very large pay rises to millions who are nowhere near claiming low-paid employees who lose their jobs.”

Industry News The Inn at Mystic joins Worldhotels

Flora Al Barsha Hotel Opens in Dubai

Hotelier & Hospitality Design

Google adds instant booking for hotels


MUL-T-LOCK’S SMART SECURITY AT WHITE HART HOTEL Mul-T-Lock’s innovative SMARTair™ access control system has been installed at the White Hart Hotel in Harrogate as part of a refurbishment programme Georgian manor house. Harrogate and has been welcoming visitors to Harrogate for over 250 years. Occupying a beautiful detached Georgian manor house, the White Hart Hotel is located in the heart of Harrogate’s antiques quarter.

Hotelier & Hospitality Design

the hotel.”

Due to the historical ambience of the site, even when it came to replacing the now failing security systems, the owners required a solution that would not affect the style of the doors or affect the overall aesthetics of the architecture.

SMARTair™’s all-in-one access control solution reduces the cost and inconvenience associated with wiring a traditional access control system. No software or programming is involved, so user cards and fobs can be easily added or removed as required.

Local Mul-T-Lock dealer, PSW Locksmiths recommended SMARTair™, a state of the art access control solution to replace the mechanical systems. Nemef mortice locks, also supplied by Mul-T-Lock, were used in conjunction with the SMARTair™ units.

Danny Rising, Regional Sales Manager at Mul-T-Lock concluded: “Mul-T-Lock SMARTair™ is cleverly designed as an all in one wire free access control system. It

Sarah Carter, HR Manager at White Hart Hotel, comments: “Any refurbishment measures however small, must be carefully considered with regards to the aesthetic impact on the beautiful Georgian building, which is home to the hotel. SMARTair™ proves to be the winning upgrade solution as it is effectively ‘just’ a handle but with


required. This means we did not have to disrupt the historic aesthetics of the hotel in anyway, and could install SMARTair™ quickly and effectively to leave a high

“PSW Locksmiths worked to ensure installation had no impact on our guests, all our staff have now been trained and it’s like SMARTair™ has always been around. We’re really pleased with the result both from an aesthetic perspective and also with the additional peace of mind we can offer guests.” SMARTair™ electronic handles overcome many of the obstacles traditionally associated with access control systems. With no hard wiring required, installation time is walls or expose unsightly cable ducting, the SMARTair™ system compliments its surrounding effortlessly. Paul Woods at PSW Locksmiths added: “The beauty of SMARTair™ for the White Hart Hotel is its ability to operate as an all in one solution, with no extra wiring

a stylish design, and offered at a substantially lower cost than traditional integrated access control systems. The White Hart Hotel can blend with its historic surroundings and meet the security demands of today’s ever changing hospitality environment.” expertise with independent hotels, please visit

The turnkey solution for all your lift and service needs

Terry Lifts have over 40 years of experience in the lift industry. We are a UK-based manufacturer offering you a full project management service, customised to your needs. Our lifts carry the CE mark and comply with Part M of the Building Regulations & British and European standards where appropriate. Contact us today to discuss the wide range of solutions we can offer to meet all your lift and service requirements.

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Hotelier & Hospitality Design

Mul-T-Lock’s MT5 security solution has been installed at Whitworth Art Gallery in Manchester, as part of a £15 million expansion and refurbishment programme.


The gallery, which reopened earlier this year after 16 months of remodeling works, has doubled in size. The extension at the rear of the building, which stretches out into Whitworth Park, incorporates a glass promenade and has extended the gallery’s recognised symmetrical structure. Due to the overall expansion and a number of glass-winged extensions, the gallery required an effective security solution to accommodate the new building. Whitworth Art Gallery contacted local Mul-T-Lock dealer, Access Lock & Safe, who recommended a Mul-T-Lock MT5 Master key System and G-Series padlocks. Andy Dixon from Access Lock & Safe, comments: “We were involved with Whitworth Art Gallery from the inception of the refurbishment project. I had no doubt in my mind that Mul-T-Lock’s MT5 and G-Series padlocks were the best choice for such a huge project; a natural progression from the previous Mul-T-Lock Integrator platform already installed. “Over a four month period, as each construction phase concluded, we installed the MT5 range across internal and external doors and incorporated training days to show the team at the gallery how the system worked. In total, Access Lock & Safe installed 90 cylinders and 12 G-Series padlocks.” Mul-T-Lock’s MT5 solution is a multipatented mechanical platform that combines intelligent access control with snap-resistant cylinders. Through advanced key control, via key card or master keying options, each door can be assembled to operate by one unique key, or to several keys, depending on the environment. With the same keying system, the G-Series padlocks contain high corrosion and attack resistant cylinders, in order to ensure maximum security.

Andy continues: “The MT5 range is designed to be building, it was important that the gallery had the ability to limit and extend security access at the drop of a hat. “Overall, I’m delighted that we worked on such a recognised project in Manchester, and would like to congratulate Whitworth Art Gallery on its recent awards after reopening.” Since the relaunch, the Royal Institute of British Architects has recognised and named the gallery, the North West Building of the year. Whitworth Art Gallery has also been shortlisted for the Art Fund’s Museum of the Year award. Dean Whiteside at Whitworth Art Gallery, comments: “Having used both Mul-T-lock and Access Lock and Safe before, we products and the level of service we would receive. “The MT5 system delivers on all fronts, giving us a quality product, high levels of security and more the building and its many users. “With the support of Access Lock

and Safe and Mul-T-lock, the entire process, from design through to delivery, seamlessly integrated into our project and operations. will continue to deliver, and grow and change as our needs do.”

For more information on the MT5 and G-Series padlocks, visit

August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design


Industry News Embassy Suites Charlotte/ Ayrsley Opens in North Carolina

Third runway will create demand for 3,500 new hotel rooms The creation of a third runway at Heathrow Airport see demand for hotel rooms soar by 42% equating to an additional 3,500 bedrooms, according to estate agent Savills. for airport hotels of around 78% to 79% has made the locations particularly attractive to operators despite average daily rates being lower than their city counterparts. Even without the extra runway, “robust” operational performances and increased demand is already attracting new hotel brands and concepts to airport locations, explains Savills.

Embassy Suites Hotels announced today the opening of its newest property, Embassy Suites Charlotte/

The forecast comes after the Airports Commission back a third runway at Heathrow earlier this month, claiming it years and create 70,000 new jobs by 2050.

Charlotte Douglas International Airport and offers guests convenient access to the U.S. National Whitewater Center, Billy Graham Library and Daniel Stowe Botanical Garden. Embassy Suites Charlotte/Ayrsley is “With its upscale contemporary design and the brand’s renowned guest service experience, this beautiful

as Hilton and Holiday Inn, have dominated the market, but new pod hotel concepts such as Yotel and budget boutique operators such as Bloc Hotels. James Bradley, associate director of hotels at Savills, comments: “These products are well suited to the short stay airport hotel guest and we expect to see this type of brand expand around Heathrow now the third runway has

global head, Embassy Suites Hotels. “Like all Embassy evening drinks* and snacks will appeal strongly to business travelers as well as families, groups and couples staying for leisure.” Grill, which is a concept created by Hilton Worldwide exclusively for the Embassy Suites brand. Brickstones Grill offers a contemporary experience that seamlessly lunch or dinner in its sophisticated and contemporary open design kitchen. Exclusive to the Embassy Suites brand, Brickstones Grill’s menu features classic American fare – served in single or family portions – with some dishes cooked in the brick pizza oven or rotisserie.

secure, hygienic and simple

melaphone visaudio

Melaphone is designed for use in areas where hygiene and security are essential. There is no thruair flow therefore no transmission of germs or dust.

Hotels Fairs Cash Desks Goods in areas

Events Reception Areas Booking Offices Cinemas

- any position where safe communication is paramount

Hotelier & Hospitality Design

Embassy Suites Charlotte/Ayrsley participates in Hilton


Hilton HHonors members who book directly through

members will enjoy the option of receiving 500 bonus points per stay or two complimentary refreshments. stay or the choice of three refreshments. Ayrsley Town Boulevard, Charlotte, North Carolina, 28273.

visaudio Melaphone installed at staff entrance

Tel: 01359 233191 E: Website:

Industry News

Lecce boutique hotel La Fiermontina opens its doors old town has opened its doors. The property was inspired by the grandmother of the owner Giacomo

land in 2000. He hired local architect Antonio Annicchiarico to create the hotel. only someone from Puglia could create something this modern yet entirely The hotel features traditional pietra di Trani and Christophe. Antiques and artwork

Fiermonte said: “Stories of my illustrious grandmother and her homeland passed down to me by my beloved mother have fascinated

and Tobia Scarpa also adorn the property. Chef Simone Solido serves traditional pasticciotto dessert.

The London School of Coffee is an independent training school providing courses in all areas of the coffee industry.

We offer a range of Barista courses including a recognised City and and a two day course in how to start your own coffee shop. As well as highly skilled trainers we also have experienced consultants who are available to work with new and established businesses. We also offer a range of SCAE courses from foundation through to a professional level.

With 20 years’ experience in the industry from the Bean to the Cup we have a great insight and knowledge of the many layers of this industry. As an independent training facility we focus on speciality coffee which is an area which is booming in the coffee industry and one that promotes quality and ethics.

Hotelier & Hospitality Design

The London School of Coffee was established in 2004 to offer independent Training and Education for coffee enthusiasts and professionals.



An Italian Embassy In Borough Market Tucked away near London bridge, just across from Borough Market is Pulia. Pulia is the epitome of Italian cooking delivered in British style. A modern twist on tradition brings this small Italian town diner to the capital. The fresh clean vibe of the restaurant mixes well with the receipts and tastes of authentic Italy. The manager Gianni is as passionate about the food as he is about the town Pulia. The stock comes from his home with the essence of the towns olives as it's base.

Hotelier & Hospitality Design

The menu is a sensation for the taste buds offering a variety of appetisers, sharing dishes and main meals, a favourite being the mozzarella parcel, olives and cherry tomatoes in authentic Pulia olive oil. An impressive wine list is available to indulge with lunch or dinner.


Showcasing Pizza, Pasta, Pastries, Sharing Platters and much more on offer, Pulia provides a safe, gastronomic haven from the bustling market.

purchased in the deli for you to recreate this experience at your leisure. You can buy online at

The Roaring 20’s Back To Life Situated in Fulham and inspired by the decadence of deco, The Lucky Pig has emerged from its underground Fitzrovian lair to offer the insatiable pleasure-seekers of south west London a brand new joint in which to relax, dine and imbibe breakfast through to dinner, set music the city has to offer. With your gangster or moll, feel like Nucky Thompson in the swish speakeasy, harking back to prohibition. Every part of the design has been painstakingly worked on to recreate the look and feel of the 1920’s. The Lucky Pig lends its origin to the 1920s Prohibition Era: “Lucky” based on the notorious American mobster “Lucky Luciano,” and “Pig” a nod towards the Blind Pig watering holes where people gathered during the ban for evenings of debauchery and illicit drinking. It’s not just the design that’s a star here. The dishes served are from the textbook of swanky, with Rillettes of Loch Duart Salmon, Pressed Minted Cucumber & Toasted Bread or Pan Fried Black Bream with Aromatic Sweet Potatoes, accompanied by Preserved Lemon & Spinach Salsa, a real though process has gone into the look as well as the produce of each offering. taste and eye opening indulgence. Options include Noodle juice; Tea infused Tanqueray Gin, White Vermouth & Citrus, Hanky Panky; Ada “Coley” Coleman's Savoy favourite, Tanqueray Gin, Sweet Vermouth with a Herbal highlight and the Lavender Bee’s Knees; It’s the bees' knees, elephants' eyebrows & gnats' whistle all rolled into one! Tanqueray Gin, Honey, Lemon & a hint of Lavender All of the above is rounded off with smooth piano jazz and a voice from the past, giving the feel of being back in the days of Lucky Luciano.

T100 MOBILE PHONE HOOD ... AND MUCH MORE The T100 has been designed cosmetically to blend in with the interior design of hotels, restaurants and casinos allowing a conversation in peace within a noisy surrounding area. The hood comes with a leather cover available in various colours or alternatively can be supplied without, allowing you to cover it in your desired fabric. The hood can also be adapted with extras to become an information point, face talk zone and a place to have conversation whilst keeping your mobile charged. Storacall TeleAcoustics Ltd have been supplying specialist telecom products for over 25 years globally specialising in acoustic hoods using the very latest materials.

For further information please contact sales on telephone 01242 570995 or e-mail

Storacall TeleAcoustics Ltd Unit 6 Cheltenham Trade Park Cheltenham GL51 8LZ

Enclosures and Attachments

The New GIGA X3c Top of the class with integrated Combicool and permanent water connection

The new GIGA X3c Professional delivers up to 31 speciality coffees and another 12 barista recipes at the touch of a button. Simple operation, with minimum effort to refill thanks to the large 1 kg capacity bean container and aroma preservation cover. Other features include a drip drain set and optional coffee grounds disposal function, integrated rinsing and cleaning started at the touch of a button, direct permanent water connection and Combicool fridge with integral cup warmer. For more details on the GIGA collection and our range of professional machines contact: JURA Products Ltd, Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW. Tel: 01282 868266 Fax: 01282 863411

Directory ‘the natural first choice for hotel spa design...’ Outstanding Spa Design, ‘We are as dedicated to your success as you are.’ SPA Creators are the spa and wellness experts for the independent and boutique hotel sector. When choosing SPA Creators you will have 20 years’ experience in delivering award winning spa design. Our team of leading industry’s spa and leisure professionals who will become a virtual resource service, from feasibility and concept design through to detailed design, project implementation and operational setup and beyond. SPA Creators aim to make each project unique SPA Creators focus in the development process to the needs of the operator providing strong returns for its investors.

Melaphone is designed for use in areas where hygiene and security are essential. Melaphone speech panels are sterile communication with a high degree of vision and safety. therefore no transmission of germs, contaminants or draughts. The system is also non electrical and requires minimal maintenance Tel 01359 233191

environment both ergonomically.

There is no other fridge/freezer like the unique Adande®. Push a button and incrementally adjust temperatures +15°C to -22°C to suit menu changes during the day and improve your operational gastronomically and

Hotelier & Hospitality Design

Why not scale up with additional modules, incorporate a blast chiller, choose a worktop or gantry option, or scale down to a Compact unit to


too! A UK innovation winning major industry awards, the insulated container, protected and warranted seals, robust construction and low velocity cooling, make the Adande more reliable and Extended storage times and precise temperature control ensures top quality food every time.

At Allegion we’re pioneering safety, as a provider of security solutions for businesses and homes through 27 global brands, including CISA, a pioneer of smart card technology. We specialise in door security and beyond including residential, commercial and electronic locks, steel and automatic doors and frames, door closers, exit devices and biometric access control systems. CISA Allegion (UK) Ltd Bescot Crescent Walsall West Midlands WS1 4DL Tel: 01922 707400 Email:




01924 372 654

Nanu design offers a full Architecture and interior design service

Thin flank

Thick rib


Brisket Shin

At Neon Creations we are passionate about creating custom made neon signs and lights.

Call +44 (0) 20 7493 6397

01204 655866

Creating award winning hospitality designs, great guest experiences and high revenue returns. LONDON: 39 Margaret Street, London W1G 0JQ

Hotelier & Hospitality Design


Thick flank

Fore Chuck rib


Topside silver side


ec N




Textiles Philip Watts Design +44 (0) 115 9269756

Hi Spirits +44 (0)1932 252100

Tevalis 01923 294446


FRIMA +44 (0)845 680 3981



Tableware Barry Perrin +44 (0)1992 611415

WRS +44 (0)1933 533880

BALMORAL TEXTILES (028) 90617431

Tableware +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866

POS Cuisine Quip +44 (0) 118 957 1344

Coffee/Coffe Machines

Flexfurn +44 (0)1242 524777


INDEX PLASTICS 01256 843 844

Kimbo +44 (0) 208 987 9070

Hotelier & Hospitality Design

Coffee Services +44 (0) 843 289 2109

48 OASIS GRAPHICS +44 (0)1242 524777 Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: t: +44 1628 532003 w:

Interiors & Design

Jura +44 (0) 800 552 5527

42 56 48

“Travel Companies, Hotel Chains, Restaurant Owners and the entertainment industry rely on Point of Sale accessories to successful promote information to their customers. Point of Sale accessories enable highly visual placement of information such as menus, instructions, safety, pricing and many other promotional materials. The ability to source POS components fast and receive it when and as you expect is fully understood by the Index team. We deliver what we promise, so you can deliver what you promise.” Index Plastics Limited, Unit D,The Loddon Centre, Wade Road, Basingstoke, Hampshire, RG24 8FL,

CUBBINS 01434 604 181

T: 01256 843 844 E: W:




December January 2014 2013

February 2014 October March 2014


Directory director directory

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk. com or in person at our huge premises in the countryside. 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443 Prices from £120 for the year.


August Issue: an indepth look into the fabulous xyz xyz xyz ....

Hotelier & Hospitality Design

Hospitality Supplies

An enchanting woodland fragrance. The Guest Collection available exclusively from Sysco Guest Supply

+44 (0)118 981 7377


LauncHeS revoLutionary airScent atom A revolutionary way of improving the washroom and workplace environment has been unveiled by PHS Washrooms. The Airscent Atom is the company’s newest innovation in workplace fragrancing. Using ‘Piezo’ technology, high frequency resonating plates push 100% pure fragrance oil through microscopic holes,

Hotelier & Hospitality Design

up of tiny atomised molecules,


longer when compared with traditional aerosol systems, resulting in a longer lasting fragrance impression rather than a short aerosolised burst of fragrance which is soon gone. With its virtually silent and compact nature, the Piezo technology is also highly

friendly. Unlike an aerosol based product, the Airscent Atom has no propellants which are released into the air, just pure fragrance oils blended with Odouraze odour neutraliser which help to combat malodours, destroying bad smells and eliminating odours in washrooms and workspaces. According to research by PHS, 83% of workers believe that an unpleasant smelling washroom negatively impacts on staff in the workplace. In order to boost workplace moral and create a pleasant working environment, PHS Washrooms has worked with fragrance experts to develop a range of scents from ‘Punchy Orange’ to ‘Floral Breeze’, which are certain to satisfy the senses.

Gary Seaton, Sales Director of PHS Washrooms, comments: “From our research, we know that having a pleasant smelling workplace is important to employees, impacting on productivity and wellbeing. We are therefore delighted to unveil our latest fragrance innovation, having worked hard with our product development team to create a product centred on the cutting edge Piezo technology. “Not only is the Airscent features making it suitable for virtually any space, it is made with the highest quality materials and looks good too.” For more information about the Airscent Atom, which is now available exclusively from PHS Washrooms, visit


myPRO presents an opportunity for small hotels to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output. The new laundry range offers appliances as it completes a wash cycle in half the time, thanks to a host of professional programs. Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use. Mick Christian, Regional Training and Demonstration at Electrolux Professional – Laundry, UK

comments: “myPRO represents a reliable investment for small businesses which produces best-inclass results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs. “During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.” Electrolux Professional has launched a social media campaign to offer small businesses the chance to win a complete myPRO laundry solution and co-branded marketing campaign. For more information please visit www., or on our social media channels @ ElectroluxProUK on Twitter and on LinkedIn Electrolux Professional Telephone: 0844 375 3444 professional

Quick facts to compare myPRO to conventional domestic machines: 3 times longer lifetime due to more durable construction with professional components Up to 50% faster with professional programs Great results every time thanks to the unique Electrolux SpeedCare drum Warranty for professional use

Hotelier & Hospitality Design

Electrolux Professional has unveiled the all new myPRO washer and dryer range. Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels and bed & breakfasts.


Hotels are perceived as the ultimate relaxing sanctuary. With beds being the key factor in any hotel room, hoteliers need to carefully select their bed linen supplier to get the guarantee that the linen they buy will help them build a unique identity for their rooms, to make their guests return to their hotel and recommend it to their friends.

Hotelier & Hospitality Design

Help your guests sink into the comfort of luxury linen





t: 01685 353456 e: w:


The sport, entertainment and extra revenue that everyone’s talking about “Room service and bar revenue up. Higher incremental spends. All since our introduction of Sky”

“For UK guests, we believe that the minimum requirement today is to have Sky In-Room”

“From great sport and kids channels to the news programmes, Sky completes our home-from-home experience”

Andrew Sanders – General Manager, Best Western Tillington Hall Hotel

Jonathan Raggett – MD, The Red Carnation Hotel Collection

Colin Richards – General Manager, Marriott Hotels Residence Inn

In-room or in-bar, make the most of every stay with Sky With Sky TV, guests from all over the globe can enjoy year-round access to world-class sport and an unrivalled entertainment choice. More and more hoteliers are discovering that Sky helps bring new guests in and keeps regular guests coming back.

To find the right package for your hotel call the Sky hotel team on 08442 414 648 Believe in better 12 month minimum term required to get Sky TV in your hotel. £100 minimum monthly price applies per hotel premises. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. Content shown is representative only and varies each month/season. ®THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADEMARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY. ALL RIGHTS RESERVED. Hannibal ©2015 Sony Pictures Television Inc. All rights reserved. Teenage Mutant Ninja Turtles © (current year) Paramount Pictures; trademark of Viacom International Inc. All Rights Reserved. True Detective: Series 2© 2015 ©2015 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Correct at time of supply: 06/07/2015.

August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design

Design Focus

Five shades of Grey from Vicaima is a real leaf turner


hen it comes to the latest trend for interior door colours, Vicaima really know how to excite the imagination. Grey is proving to be a very popular choice with interior designers and leisure developers right now, so it’s only right that with a reputation for innovation, Vicaima

Another recent introduction is the Grey stained Oak veneered door. With its natural wood tones these doors provide the perfect accompaniment to the

satisfy the growing desire for shades of Grey.

and provides an easy to clean surface. Doors are

The shades include Dekordor 3D Grey, Grey stained Oak veneer, Dekordor HD Dark Grey, Straight Line veneer Grey and Dekordor SD Grey Walnut. All of which are available as made to order products to individual project requirements.

kitchen cabinets and even furniture. Embodied with the natural grain of real Oak veneer, the faces have been enhanced with a matt lacquered stain

Where added durability is required, Dekordor HD Dark Grey provides the ideal solution. This scratch UV shading, making it ideal for more demanding

Dekordor 3D Grey, launched earlier this year is already in great demand. With its embossed and very tactile surface, displaying a horizontal grain design, the doors make an ideal choice for hotel rooms and leisure facilities. Available either lipped or edge banded and as part of a complete door and frame assembly where required.

activity rooms. Doors can be supplied glazed and meet the most exacting requirements. If these were not enough, two further shades from the Vicaima Grey palette are sure to inspire ideas. Grey Straight Line veneer offers a otherwise lacking in conventional veneered doors, while new Dekordor SD Grey Walnut

Hotelier & Hospitality Design

a slightly weathered look in an economically priced format.


Whichever colour you choose Vicaima offer a greater range of design and performance options, creating solutions for luxury and budget hotels, leisure centres, sports facilities and many other locations where the right doors can make all the difference. For further details about these and other products from the many Vicaima collections, visit the Vicaima website alternatively, call 01793 532333 for additional information.

London based Agua Fabrics are leading producers of performance upholstery fabrics for the Hospitality and Leisure sectors.

Agua is rapidly gaining a reputation for the production of high quality on trend fabrics that meet the needs of challenging hospitality environments where traditional soft seating has been quickly ruined by spillages and soiling. In addition to being Fire Retardant to Crib 5, all the Agua collections are impervious and supplied with a stain resistant help to keep furniture in service and maintain the appearance of the fabric.

Hotelier & Hospitality Design

Working closely with colour trend


greys to deep radiant reds and of Aquaclean technology, the Gemini collection is perfect for use on bedroom, public area and restaurant schemes. Agua Nevis offers traditional tartans, checks and plains with a sophisticated yet earthy colour palette allowing numerous design permutations for more classic bedroom and lounge environments.

colourways, whilst the Mystique collection adds distinctive metallic effects with creative designs.

whilst retaining the need for practicality in contract situations, the most recent Agua collections three colourways in a unique denim effect for the more vibrant public spaces. are at the forefront of modern Agua is always looking to push the boundaries in the development of new designs thinking: Gemini, Nevis, Parody & Fusion. of 5 stylish and dramatic, multi-coloured stripes with 20 co-ordinating semi-plains providing multiple design options incorporating warm, soft

pattern without the associated costs whilst retaining the impervious properties banquette seating, upholstered dining chairs and other soft seating. Agua for performance upholstery fabrics.

Nevis collection Coordinating tartans, checks and plains for indoor upholstery Fire Retardant Waterproof Hard wearing Phthalate Free REACH Compliant

For further information and samples: T: +44 (0)20 8205 0050

Design for Leisure spa Design ConsuLtanCy anD ConstruCtion A unique company offering specialist spa design and consultancy coupled with the creation of some of the most exciting hydrothermal bathing experiences in the world.


esign for Leisure, together with selected and appropriate

project, will collaborate with the client and their professional team to produce a design concept that of the owner and spa operator to

Hotelier & Hospitality Design

spa experience for their guests. Commercially astute, the team will


This philosophy will be at the “leading edge” of the rapidly on the team’s knowledge of the global spa market and experience gained from working on some of the most prestigious and successful projects in the world. not limited to: Concept Designs Space Planning to detailed design stage Wet Spa Area Design Business Planning

synergy between the location, culture, product and people that of the spa and the wet area ‘journey’ for guests.

are frequently commissioned to and prepare corporate ‘wet spa standards’ ensuring brand be compromised as guests become

Spa Program Creation Treatment Menus

of enabling ease of staff mobility and clear, concise and globally

Defects Liability Schedules

For more information visit:

Main image: Hamam at The Condado Vanderbilt Hotel, San Juan, Puerto Rico

Design Consultancy Construction We are a unique company offering specialist spa design and consultancy coupled with the creation of some of the most exciting hydrothermal bathing experiences in the world.

25 Years of Specialist Bar Innovation

Concept are acknowledged as bar specialists and innovators with 25 years’ experience and

Our installation and project

Concept have been associated with the world’s

anyone serious about bars. Concept are pure bar specialists Concept Bars are Leaders in Bespoke Wine Displays & Cabinets as well as our the key innovative operators, architects and designers in the leisure and hospitality industry. We operate either as bar consultants, suppliers and

cabinets. Concept bars are designed displays and counters, together with bar Fronts and Tops, Back

designed bar that does not work.

“It is there to make money, as well as a statement!”

Hotelier & Hospitality Design



We provide quality functional bars for any environment that is serious about bars. We have been associated with the world’s leading brands of equipment for many years so we can provide all the equipment needed to complete your bar. THIS IS WHY CONCEPT BARS ARE CHOSEN AS BAR CONSULTANTS, BAR SPECIALISTS, AND BAR BUILDERS. +44 (0)1484 852 666

AnkA works with leAding liquid metAl technology

to creAte bespoke interior And exterior finishes Anka is a UK company who works with the leading liquid metal technology which creates bespoke interior and exterior

plaster, plasterboard, concrete, polystyrene, paper, brickwork, fabric, metal, ceramics, wood and

allows a wide range of surfaces

Hotelier & Hospitality Design

be polished, buffed or brushed just like a solid piece of metal, and using an incredible range of patinas and washes the effects of ageing and oxidation can be


quality, feel and durability of solid metals without the expense and weight of machined or forged readily to most modern production

in all aspects of the design market including interior/exterior designers, architecture, sculpture, the application of an already For further information please of substrates, including MDF,

For the most famous store in the UK, nothing but the best will do, which is why Bronze, a beautiful Antique inside and out, to all of the window frames as well as which are seen at the top

Liquid Metal Coatings Specialists We have a huge selection of textures and colours ranging from subtle precious lustres through to brilliant modern metals. Gold, Silver, Copper, Bronze, Iron, Zinc, Aluminium, Steel and Tin, as well as an impressive variety of metal mixes. Our

solutions, and are committed to continuous development of

Bevis Design Associates

Interior Architectural Design for the Hospitality Industry With the increasing competitive demands on the quality hotel sector and the need to constantly

Hotelier & Hospitality Design

reinvent and move with the times and trends to stay ahead, BDA has worked with some of the world’s leading hotel groups and hotel owning companies to help them deliver the high quality of interior design solutions that their discerning guests now expect.


BDA specialise in delivering high quality interior design solutions into the hospitality and leisure industry, luxury hotels, resorts and spas. For over 20 years we have produced and delivered award winning, innovative design solutions that have helped our clients lead the way in hotel design and guest expectations. From inception through to completion, we would welcome the

opportunity to introduce our full range of interior design services to you. With our wealth of experience, innovative and creative design solutions, award winning & industry leading designs and our tried and tested, long established relationships with the best suppliers & industry contractors available, we can help you deliver a hotel design and concept that creates the required special and relaxing environment for your valued guests. BDA is the ideal choice for the discerning hotel owner. We supply our services to a very select group of hotels and resorts on an international basis, working with clients such as Carlson Rezidor Hotel Group, Hilton Worldwide, Intercontinental Hotel Group, Marriott International and Starwood Hotels and Resorts Worldwide, to name a few. We provide a high level of specialist expertise and understanding both of hotel operators’ needs and the changing market place.

BDA have also recently partnered with an established and factories in Europe and the Middle East, providing full design The advantages being; one point of responsibility, control of procurement from a database of best value European suppliers, manufacturers and artisans. BDA also work very closely with a world renowned specialist light design company to provide combined interior design and lighting design services, which we have successfully delivered on many major new build and renovation hotel, resort and spa For further information please visit our website

Marriott Ambassador Hotel Paris Opera

Cambridge City Hotel

Hilton Barcelona

Interior Design

Lighting Design

Full Turnkey Solution

Interior Architectural Design for Hotels, Resorts & Spas Park Road

Cardinal Point


Telephone: + 44 (0) 1923 432 666




Hotel & Resort Projects in: Europe

Middle East




Berendsen UK wins LADAs award for environmental and sustainability excellence Berendsen UK, the leading provider of textile and laundry services to the healthcare and hospitality sectors ever Laundry and Dry Cleaning Awards (The LADA’s). This award recognises Berendsen UK’s ongoing environmental and sustainability commitment and excellence. The LADAs recognise companies, individuals, services and products in the laundry and dry-cleaning industry that make positive contributions to society

Hotelier & Hospitality Design

the Green Impact award, has introduced a variety of environmentally friendly practices across its operations,


savings. Since 2008, Berendsen UK has reduced energy consumption (kWh) by 17 percent and water usage by 37 percent, equating to over one billion litres of water per year.

oil, reducing the use of detergents and reviewing the process of disposal for these detergents. In addition, Berendsen UK has invested in changes to the water washers. “We are delighted that Berendsen UK’s ongoing commitment to the environment and sustainability has been acknowledged with this award. It recognises the excellent work done by our engineering and technical teams in making these pro-sustainability changes happen, led by Energy Manager Peter Woolstenholmes,” said Paul Swift, Business Development Manager at Berendsen UK. “By investing in energy and water saving equipment and processes, we are providing market leading services to customers and enabling them to their business and to society.”

Berendsen UK’s pro-sustainability changes have included altering the washing process, requiring investment in accurate chemical dosing systems. This is achieved using an innovative rinsing process where the

This award follows a number of award wins for Berendsen UK over recent years, including being named National Green Supplier of the Year 2011/2012 by the Considerate Hoteliers Association, winning the Sustainable Leaders Award for water management in 2013 and a Green Apple Award in 2014.

reducing water usage and increasing the disinfection properties of the process. Further undertakings have included the installation of LED energy-saving lighting, the conversion to gas in sites previously using fuel

To learn more about Berendsen UK and its services, please click here.

August Issue: Business Matters, Hospitality Tech, Events, Venue Profiles...

Hotelier &

Hospitality Design

Hospitality Tech

Our ethos is in the name, YO stands for “Your Own”, therefore Your Own WiFi, Your Own Data, Your Own Analytics, etc. Not all providers are the same. Unlike many providers of WiFi solutions we at Yo Wireless have a single belief that we operate our services for YOU the customer. All data belongs to you and therefore we NEVER charge for enabling that data for your use. Of course, all data is subject to Data Protection legislation and you must use such information responsibly.

Loyalty & e-Loyalty Schemes Don’t have a loyalty scheme? We can do that by providing either physical (card based) or virtual via your customer relationship in conjunction with Your Own Wireless solution.

We are a global business, so whether you have 1 outlet in the UK or 3000 outlets in 70 countries, we are scalable to meet all needs and structures. We are experts in the area of Point of Sale, Solutions, Retail Operations and Hospitality having provided fully integrated technologies around the Globe to some of the largest household names during the past 30 years. With a combined 120years of experience in product design, manufacture and service solutions, we understand what it means to establish cost rationale for solutions in these sectors.

Proximity and Assisted Selling – Interact with customers throughout your venue by extending tablet access to information, choices and colour to the customer, and join up the PoS solution with the Cloud using our D2C technology and really deliver assistance in the sale process.

Location Specific Services – Utilising our Patent Pending YoBeacon© technology, larger venues can pin point the location of customers in relation to specific areas and take in context communications to a different level. Marketing teams will benefit from a complete customer Yo Wireless has the ability to design, install and maintain scenario singularly or on mass, including how in store advertising has Wireless LAN technology on a global basis, with 50 worldwide worked or in real time is working. partners and offices in Canada, USA, Holland, Spain, Norway, Taipei and Seoul. We provide as standard 24/7 helpdesk with Desk 2 Cloud/PoS – Working with our partner company, we can supply real and relevant engineering support. or integrate pre-existing PoS solutions, whether HQ oriented or Venue We are the best by design and experience for all your WiFi, Proximity, Analytics and Loyalty/Reward Solutions. In Combination with our sister company ONE Retail we can also service your PoS and D2C desires from a single terminal environment to multi-terminal, multi-venue HQ driven proposition, including cloud based hand held assisted selling tools.

by Venue to a full blown D2C operational environment at little cost. The days of just hospitality taking the terminal to the customer are gone and our solutions enable this for all businesses in a very cost effective manner without the unnecessary replacement of the pre-existing PoS solution.

Hotelier & Hospitality Design

What we do Wireless LAN – Design, Configure and Install/Maintain the infrastructure that enables WiFi connectivity


Guest or Visitor Internet Access – Provide Quality of Service based Internet access to your customers/visitors with a look and feel that makes it Your Own Wireless. Visitor Analytics – Understanding your customer is vital, we provide layers of information at varying levels, but at the simple visitor level, you can establish how often customers visit, how long they stay, whether they visit other stores in your group, how much data they used and so on. This linked with a loyalty scheme can also provide purchasing information and can be linked with our Location Specific Solutions. For further information please contact: In Context Messaging – Communicate with your customer with relevance and extend loyalty based reward options. 01202 596 522

Hotels around the world want to keep up with the latest technology and have similar needs to retailers in terms of an effective and stylish POS system. The advent of advanced and mobility. Using tablet based devices can not only reduce costs and provide simplicity variety of hospitality environments.

Hotelier & Hospitality Design

International POS printer manufacturer Star Micronics has combined exceptional functionality with style to create an easily integrated feature-rich ultra white mPOS system that aesthetically matches today’s tablet world. Offering outstanding connectivity and a compact design alongside intuitive functionality and simple integration, mPOP™ from Star comprises a 58m Bluetooth thermal printer with a cash drawer to create the ultimate space saving mobile POS system.


Simple and stylish, the lightweight and portable solution is just 10cm high and 30cm wide with a sleek design that will complement any counter top. Alternatively, mPOP with front feed receipting can easily be secured under the counter for enhanced space-saving. The system incorporates a reliable 100mm/second thermal printer with intuitive top loading and easy front feed as well as a partial cut guillotine that automatically cuts the 58mm wide receipt. mPOP can be purchased with a plug and play scanner or this can be added as a later option. mPOP works with all major operating systems including Apple iOS™, Android™ and Windows™ to provide users with a versatile solution that is ready to work with a chosen mobile, software and card payment system. Bluetooth connectivity results in only one mains cable being required for full operation while the mPOP LED display will quickly determine pairing status as well as any issues such as paper out, etc. With 4 USB ports, additional tablet, phone, scanner, etc charging is available from the one cable. The multiple functions and connectivity associated with mPOP make processing customer transactions smooth and effortless for a range of POS outlets including bars, cafés and restaurants.

Star mPOS solutions.

As the world of retail goes mobile, Star sets new standards for multi-channel retailing. Star has, once again, raised the bar with the latest software and hardware to strategically integrate the advantages of tablet based POS in-store.

World’s 1st Combined Printer & Cash Drawer

The value of mPOS is undeniable but more than just a Bluetooth or Cloud receipt printer is needed as this retail revolution explodes. mPOS users want the full range of printing solutions for their business – receipting is only part of the IT required. Star has understood this from the beginning and offers software partners and retailers the largest range of mPOS ULTRA white & black peripherals available encompassing:

a a a a a

Bluetooth & Cloud receipt & label printers (mobile and counter top) Unique Bluetooth & Cloud 80mm & 112mm wide ticket printers able to use lightweight or 0.15mm thick professional ticket paper Bluetooth & Cloud matrix and thermal kitchen printers mPOP – the world’s 1st combined Bluetooth printer & cash drawer NEW AllReceipts Digital Receipt Service with App included free-of-charge with Star printer driver

For more information on Star’s mPOS revolution, call our sales team on +44 (0) 1494 471111 or visit


3G 4G


EPOS: Customer Driven Hospitality customer-driven hospitality industry.


ith hotels becoming ever more popular as hosts for celebrity chef restaurateurs and the F & B function of the business being an increasingly

dessert sales lifted by 20% when we recently trialled customers ordering and paying by smartphone. What’s clear too from taking the point-of-service to the table is that customers feel better served.

turning to technology to help grow this side of the business. Restaurateurs such as Bruno Loubet and The Zetter Hotel group are looking more and more at using a

A huge bonus is that these new mobile apps capture used to drive promotions and loyalty programmes including issuing smartphone-redeemable vouchers.

reviews some of the tools hoteliers are using to make the most of their dining spaces.

business opportunities.

Business visibility is critical Technology is playing an increasingly important role in

Hotelier & Hotel Design Hotelier & Hospitality Design

point-of-sale operations to take advantage of one of the most important innovations of recent years - the advent

44 76

with sales transactions seamlessly integrated with those

scope and scale. Business intelligence is particularly allow management to drill down into individual venue performance or report group-wide. Reports have their role to play in fraud detection too; a good way of managing cash and stock shrinkage on site. And it all What’s clear is that no hospitality business with an eye to the future can afford to be without a contemporary

It’s hard to decide if we are witnessing technology push other technologies and mobile devices.

THE WORLD’S BEST EPoS SYSTEM Mobility Enterprise Control Enterprise Reporting Loyalty Customer Engagement Digital Signage Mobile Payments Supported PMS include: Fidelio Springer-Miller Infor And more...

Not all EPoS is created EQUAL. TISSL is the five time winner of the prestigious Chefs’ Choice Award. TISSL’s award-winning hospitality software interfaces to major PMS packages plus we offer a ‘micro PMS’ product for boutique hotels. From world-class iconic hotels, three Michelin-starred restaurants, to family run establishments and chains, a TISSL EPoS solution is guaranteed to lift your efficiency, customer service, and profitability.

Find out what we can do for your business at

Court House Mill Court Wolverton Mill Milton Keynes MK12 5EU

+44 (0)1908 525800

Take control with Reserva Room Signage from ONELAN This range of compact and attractive digital meeting room signs clearly display the availability of a room or lecture theatre and a summary of future bookings. Reserva is dynamically linked to your calendaring system (e.g. Microsoft Exchange) to ensure meetings displayed on screen are always up-to-date. The Reserva Room Signage range prevents double bookings and eliminates the distraction, confusion and frustration caused when two meetings are scheduled in the same room. Reserva includes the following features: Can be customised with customer logo Can be used to show other Digital Signage content Fully interactive touch screen (optional) Available in a range of screen sizes Auto rotate for portrait or landscape installation Reserva can proactively manage ‘no shows’ to help maximise workspace utilisation. Interactive Reserva room signage is also available with the following functionality from the room sign: book a meeting, extend or shorten a When used with ONELAN CMS/Publisher any other HTML5 content can also be displayed on the digital room sign. ONELAN develops network appliances for standalone and end-to-end Digital Signage network solutions. The Net-Top-Box is a mul¬timedia, multi-zoned solution capable of Touch Interactivity. With a browser based user inter¬face, the system is fully multi-lingual and capable of displaying both stored media and live media e.g RSS feeds, web pages and broadcast TV or locally streamed video. Further mem¬bers of the product family cater for Enterprise network management and integration with external data sources.

Hotelier & Hospitality Design

ONELAN’s Net-Top-Boxes are now installed in a wide variety of organisations across the world in markets including retail, schools, hospitals as well as corporates such as TalkTalk, the Financial Times and Virgin.



Nestled on the shores of a Scottish sea lock, Loch Linnhe, in the picturesque village of Port Appin, Argyll, The Pierhouse Hotel originally started life as the 19th century residence of the Pier Master. The Pierhouse Hotel is now a luxury hotel with 12 en suite bedrooms, a specialist seafood a la carte restaurant for 60 guests, a bar with over 100 malts and a wood burning stove, spa facilities and a host of outdoor activities for guests. The owners looked to upgrade the cumbersome manual hotel systems in place with an affordable integrated hotel management system, to increase hotel guests and visitors. NFS’s roomMaster hotel system was seamlessly installed to deliver an effective technology solution with full reporting operations and continuous twoway integration with SiteMinder, to enable room availability and pricing to be automatically distributed to online booking channels. Says Nicholas Horne of The Pierhouse Hotel: “The

Pierhouse hotel attracts a huge range of customers from all walks of life and all parts of the world with a personal and informal atmosphere created for a perfect relaxing break. “With this relaxed environment at front of house, back of house needs to operate seamlessly to deliver a great guest experience. We had originally relied on various disjointed systems, such as database, online booking, EPOS, accounting etc, but none had the ability to communicate with each other. “We really needed to upgrade our system and take it to the next level of RoomMaster a trouble free installation with excellent instruction and support. The system really is proving to be everything it was made out to be and is already far exceeding our expectations!” roomMaster from NFS is a fully integrated property management software for hotels from ten to more than 1,000 rooms. It easily and seamlessly handles reservations, sales ledger, point of sale, sales and marketing functionality and the ability to make better rate decisions through dynamic yield management. Linking to leading channel manager SiteMinder, roomMaster enables automatic updates to leading booking sites such as Expedia, Wotif, and Agoda. automatically captured by SiteMinder and imported directly into the hotels’ roomMaster reservation system, eliminating the need to manually re-key reservation emails and faxes. For more information on roomMaster or further details on NFS Technology Group, please visit

Hotelier & Hospitality Design

NFS Technology Group’s roomMaster is the hotel management system of choice for luxury hotel and seafood restaurant, The Pierhouse to ensure the smooth running of hotel operations as well as the restaurant and bar facilities.


18th September - 31st October

FULL Range of Decoration Packs, Display Flags, Bunting, Decs, Fancy Dress and MORE

Available NOW!

t: 01202 489489

Reid Street, Christchurch BH23 2BT

Hotelier & Hospitality Design - August 2015  
Hotelier & Hospitality Design - August 2015