Hotelier & Hospitality Design - September 2018

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September 2018: Hotel Openings & Refurbishments, Shows & Events, Recommended Suppliers...

Hotelier & Hospitality Design Introducing the…


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Industry News

Arora Group aims high with UK’s largest hotel opening of 2018

Hotelier and Hospitality Design July REVISE.qxp_Layout 1 30/07/2018 11:46 P


Arora Group has announced that it has entered the final stage in the two-year construction of its two linked Heathrow Terminal 4 hotels. The dual-branded property, ‘Crowne Plaza London – Heathrow Terminal 4’, and ‘Holiday Inn Express London – Heathrow Terminal 4’, between them boast a total of 761 bedrooms and together will form one of the largest hotel openings in the UK this year. The hotels are a three-minute walk to the terminal building and when finished in October, will be the largest hotel complex directly connected to a British airport terminal. ‘Crowne Plaza London ‒ Heathrow T4’ is a 456,000sq ft development, which will feature 304 bedrooms and a range of business and meeting facilities, including five meeting rooms, a state-of-the-art fitness centre, executive lounge and three food and beverage outlets. In addition, this upscale hotel boasts enhanced facilities such as dedicated quiet zones, a Sleep Advantage Programme, including premium bedding and guaranteed wake up calls, executive lounges and luxurious bedrooms. The 457-room ‘Holiday Inn Express London ‒ Heathrow T4’ will be a ‘next generation’ Holiday Inn Express hotel, featuring the latest technology, an Express Bar and Café and the brand’s new larger, cosier beds. Over 100 guest parking spaces will be available at the hotels.

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Andrew Brown, who is the opening General Manager for the two hotels, joined the Arora Group in 2014 and was previously General Manager at Macdonald Hotels, Q hotels, De Vere Group and Trust House Forte Group. He has extensive experience in the four and five-star market and has launched various conference, leisure, golf and spa hotels within the UK and is an associate of The British Hospitality Association and a Fellow of the Institute of Hospitality.


Kaushal Niraula, Group Strategy Director, The Arora Group, said: “We are delighted to be nearing completion on this fantastic project. Constructing hotels on such a scale in such close proximity to Europe’s busiest airport was a challenge, but we have a very experienced team and we are hugely proud of the achievement. The two new Terminal 4 hotels will be superbly positioned to cater to the leisure and business travel market.” Kaushal continues: “This new development is a testament to the group’s diversified business model focusing on growth through a strategy of vertical integration within the wider real-estate industry and airports market. By 2019 the Arora Group will be the


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first company to serve all airport terminals at Britain’s two largest airports, Heathrow and Gatwick, which was used by a combined total of over 123 million passengers in 2017.” The hotels are conveniently located within walking distance of Heathrow’s terminals via a link-bridge and with direct access to the London Underground, Heathrow Express train service and nearby motorways. The two hotels will operate under a franchise agreement with IHG and will be managed by Arora Hotels, a division of the Arora Group. The joint venture is being granted a ground lease for the one-hectare site. The construction of the hotels has been managed by Grove Developments, the construction division of the Arora Group. Crowne Plaza London ‒ Heathrow T4 and Holiday Inn Express London ‒ Heathrow T4 will join the company’s expansive airport hotel portfolio, which includes the Sofitel London Heathrow at Terminal 5; Renaissance London Heathrow at the central terminals of Heathrow Airport; Sofitel London Gatwick, at the North Terminal; and Hilton London Gatwick airport at the South Terminal. Another addition will be Hilton Garden Inn London Heathrow Airport, situated in the Central Terminal Area at Heathrow and due to open in early 2019. On completion of the project, the Arora Group will become the first company with hotels connected to all Heathrow and Gatwick terminals, via Central Terminal Area (T2 and T3), T4 and T5 at Heathrow and the North and South Terminal at Gatwick.

Contents September 2018

Hotel Openings & Refurbishments Restaurant Show Restaurant & Bar Tech Live Show Preview Restaurant & Bar Design Show Hotel and Spa Tech Live Show Preview Restaurant & Takeaway Innovation Expo Preview Recommended Suppliers

6 20 28 36 38 44 50


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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 570940


Trump International Hotel & Tower New York, a Forbes Five-Star/AAA FiveDiamond luxury hotel in Manhattan overlooking Central Park, is pleased to announce the renovation of its guest rooms, suites and common spaces. “We are very proud of what the hotel has achieved and provided for travelers around the world since its opening 20 years ago. This renovation further affirms our commitment to maintain our status as one of the elite luxury hotels in the city and around the world,” says Prince A. Sanders, general manager of the hotel. “The renovation is underway and we anticipate completion by September.” Trump International Hotel & Tower New York has held its place among the top five-star luxury hotels in the city since its opening, delivering the highest levels of service, style, and exclusivity. Earlier this year, the hotel received its 10th Forbes Five-Star designation. Since 2011, the hotel has been lauded each year with AAA Five Diamond Award. Other accolades the hotel has received include Travel + Leisure’s “World’s Best Hotels,” Conde Nast Traveler’s “Top Hotels in New York City” and “Best in the World,” and U.S. News & World Report’s “Best Hotels in the USA.” A collaboration among Trump Hotels, Eric Trump, Trump Construction and New York-based design firm, Total Resource Associates Inc., the renovation creates a first class, ultra-sophisticated ambiance reflecting the hotel’s vibrant New York City location. Total Resource Associates Inc. found inspiration in the hotel’s stunning Central Park views and its proximity to Manhattan’s famed Columbus Circle. The renovation includes a total transformation of the hallways, including carpeting, a new color palette and lighting; guest rooms and suites, including sparkling LED crystal chandeliers and custom wall sconces, deep wood crown molding and base, carpeting, fixtures and fittings, upholstery and bedding; and guest room and suite bathrooms, featuring polished chrome Kohler fixtures, glass-enclosed shower partitions, new comfort height toilets and custom wood vanities with marble tops. The new finishes and materials have been designed to infuse every aspect of the guest experience with the refined aesthetic that envelops guests when they arrive at the luxury hotel in Manhattan. The award-winning hotel consistently provides guests with thoughtful, attentive and highly personalized service in an authentic, warm and non-intrusive manner. Every Trump Hotels guest has access to the signature Trump Attaché service. More than a concierge or butler, Trump Attaché delivers personalized attention without intrusion, so guests experience an unprecedented level of VIP treatment upon request or sometimes before.

Hotelier & Hospitality Design

Among five-star hotels in New York City, Trump International Hotel & Tower New York is uniquely distinguished as home to Jean-Georges, the FiveStar/Five-Diamond restaurant that opened with the hotel and embodies New York fine dining.



MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

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The importance of design & fabrics within hospitality It’s easily taken for granted, but the everyday fabrics used in restaurants, bars or hotels must fulfil a multitude of functions. Simultaneously, they must conform to the necessary safety legislation whist generating a welcoming and comfortable atmosphere.


supplier that concentrates on delivering contemporary designs, personalised service and quality contract fabrics is hard to find – something which Evans Textiles are eager to change. Evans, who have over 100 years industry experience, have recently launched a new division to their business - Bespoke by Evans. Bespoke solely focuses on contract fabrics and providing a ‘total solution’ to a common problem faced by business owners, industry professionals and interior designers alike.

Hotelier & Hospitali ty Recomm ended Supplier

Hotelier & Hospitality Design

“Often, the same old ‘tired’ fabric designs are presented to the market with very little real choice” says Craig Lauder, Key Account Manager at Bespoke by Evans. “It has become increasingly difficult once a design and fabric has been chosen, to source and coordinate matching elements to a design theme. With Bespoke by Evans, we make things simple. With endless design possibilities and all the essential elements under one roof, we can match your individual requirements to our product portfolio and save you considerable amount of money, time and resource.”


The Contract Collection by Bespoke is unique. Each design has been specially created to meet and exceed the demands of the the hotel and hospitality sector. Every fabric within the collection is inherently flame retardant, durable and easy to care for. With an array of textures, colours and shades, the contemporary designs and can be used in a range of applications including bedding, drapery, upholstery and more. Bespoke’s focus for its new collection is on producing contemporary interpretations on traditional and popular designs. However, they also have the ability to create unique designs based on their customers’ individual requirements. “From conception to completion, Bespoke are able to turn a little inspiration into a reality. In the past we’ve produced suites of fabrics for use in hotels and restaurants that follow a particular identity. Simply put, let us know if you have specific idea,

pattern or want a reproduce something and we can do it” concluded Craig. It’s clear that Bespoke by Evans are indeed unique in their offering and can harmonise the essential elements of restaurants, bars or hotels providing items such as FR fabrics, bed sets, throws, cushions, headboards, curtains, chairs, sofas, lining and blinds. For more information or to get started on a FREE initial design and consultation, email or visit

Hotel Openings & Refurbishments

Luxury hotel in Ghana recommends RateTiger for online distribution

The Royal Senchi Hotel & Resort leveraging channel manager and rate intelligence for optimizing online sales The Royal Senchi Hotel & Resort, a luxury property in Ghana has recommended RateTiger for streamlining online distribution. The hotel has experienced significant improvement in their operational efficiency leveraging RateTiger’s cloud based channel manager and on-demand shopping tool. Located in Akosombo, a resort town near Ghanaian capital Accra, the The Royal Senchi Hotel & Resort, with its 84 rooms, caters to primarily leisure tourists. eRevMax’s XML connectivity with global and regional OTAs, GDSs and Metas have made it possible for the revenue management team to manage their OTAs, GDS and booking engine from LiveOS dashboard. “It was easy when we’re handling just the booking engine. The real challenge came when we signed up with several OTAs - updating multiple extranets and consolidating reports from these channels manually was time-taking and taking a toll on our efficiency. RateTiger by eRevMax has solved it all. With just one entry I can update all OTAs simultaneously from the dashboard. It also gives me the data I want at one go with a simple click,” said Bennett Attakorah, Rooms Division Manager, The Royal Senchi Hotel & Resort. “Providing hotels with stable connectivity remained our priority for the last 17 years. RateTiger and LiveOS have been built with a vision to make online sales simpler for hotels, and this recommendation is a testimony to that,” said Ram Mohan Dubey, Regional Sales Director, eRevMax.

Hotelier & Hospitality Design

About eRevMax - eRevMax is a travel technology company that assists hotels through channel management, rate intelligence and connectivity solutions. The company connects multiple online channels to the hotels’ PMSs to seamlessly deliver ARI updates and reservations.


eRevMax is known for its stable solutions with 99.9% product uptime and provides 24x7 customer support. It works closely with over 350 channel and technology partners assisting over 9000 hotels worldwide to increase revenue opportunities and streamline business processes. It is the connectivity partner of choice for large hotel groups, mid-scale chains as well as independent properties in both luxury and budget segment worldwide providing solutions through its core product brands - RateTiger, RTConnect and LiveOS. For more details, please visit or contact us on

Hotel Openings & Refurbishments The Westin Dragonara Resort, located in Malta’s seaside resort of St Julian’s, has unveiled the renovation of its Luxury Bay Suites. With spectacular sea views, the one bed suites can sleep up to four guests, providing a relaxing ambience for families or couples to unwind.


onceptualised by London based interior designer, Lynne Hunt, the 29 Luxury Bay Suites offer a light and airy design that promotes relaxation and renewal. Taking inspiration from the extraordinary location and the hotel’s passion for wellbeing, all design details champion the natural surroundings, featuring soft hues of Maltese limestone and the turquoise tones of the Mediterranean Sea. The centrepiece of the Master Bedroom is the award-winning Westin Heavenly® Bed, tilted at an angle to face the window. Guests are invited to relax under the soft mood lighting and recharge with the soundtrack of the soothing ocean that drifts from the connecting terrace. In addition, guests can choose from the nourishing menu packed with sleep enhancing superfoods and use the Sleep Well Lavender Balm to ensure the best night’s rest before rising for an active day ahead. Overlooking the bedroom and sea beyond is the spacious and elegant ensuite, built with a free-standing bath and walkin rainfall shower. As well as featuring an open-plan ensuite bathroom, an additional guest bathroom features in the suite, complete with a range of premium White Tea Heavenly Bath toiletries. Ideal for families, the open plan living and dining space comes complete with a functional double sofa bed, seating area and kitchenette. Floor-to-ceiling glass doors lead out onto a private and secluded terrace, perfect for al fresco socialising and relaxing. Three of the suites offer two bedrooms, accommodating larger families or accompanying guests. First opened in 1997, The Westin Dragonara Resort has been at the forefront of Maltese hospitality. Perfect for business travellers and families alike, the hotel is a wellness retreat with innovative amenities, including Westin’s Gear Lending programme in partnership with New Balance®, allowing guests to pack light and stay fit with New Balance shoes and clothing for guests to use during their stay.

“The refurbished Luxury Bay Suites are an extraordinary addition to The Westin Dragonara Resort. The hotel overlooks the tranquil Mediterranean and these new suites really make the most of this unique vista. Every element of the suites has been considered to help guests relax and re-energise, from the spacious design, to the unique food and beverage offering. We look forward to welcoming guests to experience the Luxury Bay Suites first hand.” For additional information on the Bay Suites at The Westin Dragonara Resort can be found at

Hotelier & Hospitality Design

Michael Camilleri Kamsky, General Manager of The Westin Dragonara Resort commented:


Hotel Openings & Refurbishments

Hilton Garden Inn Hilton Garden Inn Bordeaux Centre Opens as the Brand’s First Property in France, offering Guests Access to World-Class Hospitality in the heart of France’s Wine-Growing Region


rance’s hub of the famed wine-growing region, Bordeaux, has officially welcomed its first Hilton Garden Inn property, the award-winning midscale brand by Hilton (NYSE:HLT) which boasts more than 775 hotels around the world. The hotel joins an existing nine Hilton properties in France, which will be managed by Naos Hotel Groupe.

Hotelier & Hospitality Design

The highly anticipated property offers business travellers and holiday seekers access to Hilton’s globally recognised hospitality service in the heart of one of France’s cultural hubs. The 166-guestroom Hilton Garden Inn Bordeaux Centre is located only three tram stops from the iconic Place de la Bourse, along with the Opéra National, Cité du Vin and Bordeaux Métropole Aréna just 10 minutes away. BordeauxMerignac Airport is also a short 25-minute drive from the hotel.


Tucked away in Southwestern France is the historic city of Bordeaux, which is on the UNESCO World Heritage List as ‘an outstanding urban and architectural ensemble’ of the 18 th century 1 . Bordeaux offers something for sight and taste, from a cultural afternoon at the Musée d’Aquitaine, which exhibits 30,000 years of history, to dining with the locals at the septet of restaurants in Place du Parlement and taking a ride along the vineyards of Médoc to immerse yourself in the famed viticulture. The city has continued to flourish as now the fifth most frequented French destination after Paris, Aix-Marseille, Lyon and Nice, handling a record of six million airport passengers in 2017; an increase of two million in two years 2.

“We are delighted to bring the Hilton Garden Inn experience to guests staying in the beautiful and exciting city of Bordeaux,” comments Vincent Digne, General Manager. “Infamous for the production of its local wine, Bordeaux is also known for its landmark 11 th century cathedral, 18 th to 19 th century mansions and public gardens lining the curving river quays. Bordeaux offers travellers a sensorial escape, and we look forward to enriching travellers’ time in the city with our renowned approach to hospitality, whether it is taking comfort in our spacious and fully equipped guestrooms or dining at our unique restaurant with stunning riverside views.” Gorgeous indoor event spaces at Hilton Garden Inn Bordeaux Centre, including over 250 square meters of banquet space, make it an ideal riverside venue for hosting or celebrating a special occasion. Business travellers can take advantage of the hotel’s spacious meeting rooms. Guests can select from several room types including: standard, family, and deluxe rooms, as well as one-bedroom suites, ensuring guests enjoy a comfortable stay. Hilton Garden Inn Bordeaux Centre offers a number of amenities and services, including complimentary WiFi throughout the property, 24-hour business centre, and a fitness room. In order to receive instant benefits including lowest price available online and Hilton Honors points towards free nights, guests are encouraged to book direct and join Hilton Honors®.

Arrives in France HILTON GARDEN INN BORDEAUX CENTRE HIGHLIGHTS • Conveniently located just 200

metres away from Bordeaux’s main train station, Gare Saint Jean, or a 10 minute car drive from the city centre.

• The hotel is situated three tram stops from the iconic Place de la Bourse, with the Opéra National, Cité du Vin and Bordeaux Métropole Aréna 10 minutes away from the tram.

• All-day dining options in the unique restaurant and café store, Babette, boasting stunning riverside views

• 24/7 business centre,

fitness room, and The Shop retail outlet

• Complimentary Wi-Fi throughout the hotel

Hotel Openings & Refurbishments

Bicester Heritage, a 425-acre strategic developemnt site, continues success with planning submission for 344-room hotel, leisure and conference facility

Hotelier & Hospitality Design

• P r o p o s e d a d d i t i o n o f • 5 minutes from both junctions 9 and 10 of M40, proximity to M1, Dexter Moren designed Bicester’s two railway stations 344-room hotel, leisure and within 5 mins, also new road conference facility links such as the Oxford to • GDV £45m, 18,500 sqm Cambridge Expressway across five storeys to include restaurant, spa and • C B R E l e a d i n g o p e r a t o r selection, international operator exhibition atrium anticipated • Designated a ‘Strategic Development Site’ in the • Bicester Heritage has vision to establish one of the leading Adopted Cherwell Local automotive destinations Plan 2015 for ‘Tourism in the world at its 425-acre Development’ development site on Bicester’s • Regional shortage of hotels, ring road yet 29 million visitors to Oxfordshire per annum • L a t e s t s t a g e i n B i c e s t e r Heritage’s exciting development spending £1.82 billion expands on the successful annually, of which 7.6 business campus which has million to Bicester Village been in operation for five years a short drive away



ive years after breathing life back into the derelict former RAF Bicester and creating Bicester Heritage, a home for motoring past, present and future, the next stage in the overall vision to create the world’s leading automotive leisure destination at its 425 acre prime Oxfordshire location has begun. Designed by Dexter Moren, a full planning application has been submitted for a five-storey 344-room hotel to be built adjacent to, and on the same footprint as, an existing 1936 C-Type hangar, with the intention that this new development contributes to regional employment, economy, tourism and amenities. This conservation-led development would further deliver on the Cherwell Local Plan Tourism Development designation for the site first laid out in 2011 and adopted in 2015, wherein the former RAF Bicester site is identified for Strategic Development.

Hotel Openings & Refurbishments also international business, particularly Formula One and automotive. Bicester is one of the fastest growing towns in Europe, accessible in under an hour from London by car and train. As the gateway to the Cotswolds, it is in close proximity to Oxford, Blenheim Palace, Waddesdon Manor and Stowe Gardens. The addition of a high-end hotel of scale to the area will boost tourism and increase dwell time to the area.

Subtle details, such as the expanded steel mesh covering the curve of the building in homage to RAF Bicester ’s past as a camouflage training centre, keep the contemporary design in tune with the incredible heritage of the site, with the overall structure also follows the lines of adjacent hangars.

A top-tier 300 cover restaurant with bar and terrace will be situated on the ground floor alongside leisure facilities including gym, swimming pool and sauna, with children’s areas for family visitors. Alongside planned Bicester Heritage facilities, including private recreational driver’s circuit, 77-acre country park and OEM brand centre, this hotel will give visitors and locals more time to enjoy all that the site has to offer. With CBRE leading the operator selection, several international operators have already expressed interest in the scheme, with the location offering a landmark opportunity to operate a flagship hotel and conference facility within a 425-acre automotive resort environment. It benefits from being at the heart of the Oxfordshire tourism economy but

“Alongside business visitors, around 7.6 million tourists visit Bicester – and 29 million to Oxfordshire - annually, but have very limited accommodation choices.” Designer Dexter Moren said “Hospitality specialist architects and interior designers, Dexter Moren Associates, are thrilled to have been selected to design a landmark hotel within a former RAF base, forming part of the Bicester Heritage master plan vision focusing on motorcars and aeroplanes. The design objective has been to respond in a contemporary manner to the site’s rich and unique story, drawing inspiration from its historic position at the forefront of aviation, engineering, and innovation while complementing the existing period buildings.” For more information about the site and the team behind it, see

Hotelier & Hospitality Design

Boasting 252 hotel guestrooms and 92 aparthotel rooms for a total of 344 keys on an approximately 5,200 square metre footprint, the entire facility will have a total floor area of around 18,500 square metres. A stunning five-storey atrium has been designed to showcase automotive themed exhibitions and displays, as well as offering conferencing and events opportunities with ballroom and meeting rooms. An internal courtyard will also add green space within the structure.

Dan Geoghegan, Managing Director of Bicester Heritage, commented “There is a significant gap in the market for a large hotel with meaningful conferencing facilities to take advantage of the industry-leading tourism and business landscape here, this scheme grasps that opportunity.”


Hotel Openings & Refurbishments

Meet Me in Miami‌

Hotelier & Hospitality Design

A Taste of Luxury For You and Your Friends


Hotel Openings & Refurbishments

Offering the famed pleasures of upscale Miami, Nobu Hotel Miami Beach is Florida’s hottest destination for a luxury escape with friends. Offering Penthouse Villas for up to 7 people, Surfset workouts and private sushi making classes with a Nobu Chef, this exciting resort guarantees an abundance of activities within world-class facilities, perfect for any occasion.

For a more privacy-centric dinner, the resort offers an impressive inroom menu of inventive Japanesefusion dishes, delivered direct from the Nobu kitchens. Alternatively, groups can indulge in a Nobu tasting menu and signature cocktail or two in the 10-seat teppanyaki room, before heading out and experiencing Miami’s vibrant nightlife. For a taste of the high life, the resort is home to a number of expansive Penthouse Villas for up to 7 guests. Oozing effortless

style with a Japanese beach house vibe, the 2,400sqft villas all offer a designated Villa Host and an in-room bar, stocked with Chef Nobu’s finest wines and sake. These, combined with the spectacular panoramic views of the glimmering Atlantic and impressive Miami skyline, are the perfect setting for a sky-high soirée. Additionally, for friends looking to rest and rejuvenate, the sprawling suites accommodate up to 4 guests and invite serenity and comfort to the holiday. Amongst the variety of different suites at the resort, the ‘Nobu Zen Suite’ offers lavish amenities such as private in-room group yoga classes, an oversized bathtub and is within touching distance of the resorts Esencia Wellness Spa and Fitness Centre, where they will receive VIP access. For those looking to get active, Nobu Hotel Miami Beach welcomes guests to join their fitness tribe. Offering privately taught Surfset lessons, guests can get a more gnarly Miami beach experience as they partake in the core-strengthening workout using surfboards. Fitness fanatics will also have the option the resort’s own

hardcore beach boot camp, including body sculpting and power toning, followed by ocean-side Pilates and yoga sessions to stretch out and relax at the end of the day. For a more wholesome health-kick, guests can enjoy the brand-new farm-to-table concept ‘Malibu Farm’ restaurant, which serves the finest locally sourced and organic produce and overlooks the Ocean. With a menu of delectable gluten free and vegan options, this delightful eatery is the perfect place for a guilt-free feast. When it comes to groups with an appetite for adventure, the resort provides access to a variety of immersive experiences into the local region. Offering day trips to the everglades, where guests can be taken by airboat to meet Florida’s infamous alligators or be given a snapshot into Miami’s awe-inspiring art scene with a tour of the worldrenowned Wynwood district, Nobu Hotel Miami Beach truly does have something to satisfy everyone’s taste.

Hotelier & Hospitality Design

When it comes to dining, friends can learn the ancient traditions of Japanese cuisine by partaking in a private sushi making course, hosted by one of the resorts highly-trained chefs.


Design Source Create: Redefining outdoor spaces Transform your venue as and when you need to with a custom made, fully managed stretch canopy

“Time is money,” goes the maxim, but in hospitality space is money – and it comes at a cost. Thankfully the folks at Intent Productions, the UK’s most innovative stretch tent specialists, have the solution. Judging by their impressive client list (Shoreditch House, Marriot Hotel, Park Lane and Youngs Brewery to name but a few), they could be right. “We provide fully waterproof and extremely strong stretch tents that have an aesthetic quality unlike any other temporary structure,” explains Javier Vidal, Manager of Intent’s MyTent service. Intent’s established MyTent service offers hospitality companies the opportunity to own a stretch tent and have it managed externally 365 days a year. “It’s the complete package,” says Javier, and it shows: the service already has over 100 clients. Using 3D modelling Javier and the team will design and create a custom-built, fully branded canopy within 4-5 weeks of ordering. “Once the tent has been made to order, we’ll come and install it, before coming to remove it again when the weather improves or the event finishes. We then take it back to our warehouse where it’s thoroughly cleaned, dried and stored until the next time it’s needed. Managing the canopy really extends the lifespan, some of our clients have used the same tent for 5 years or more. “Our pub, hotel and venue clients love the service as they get an incredibly costeffective way of covering their space over winter. They own the tent but they never need to get their hands dirty!”

Hotelier & Hospitality Design

As well as using the tent for the winter months, MyTent’s clients use their canopy for special events, so they can offer their customers the option to book private parties in the covered space.


“It’s a great way for pubs and venues to bring in new revenue and the feedback we have received has been great” says Javier. Existing clients have reported revenue increases which more than cover the cost of the canopy, within the first year alone. “Our aim is simple. Design a canopy which perfectly fits the need of the venue, while becoming its most valuable asset” Venue managers can either opt for a standard rectangle shape that can be rigged in various locations and in a multiple of configurations (good for those wishing to use the tent for different purposes) or choose a custom cut tent made for a specific space.

For those looking to create the feel of a natural extension of a building, the MyTent team can seal the tent to the building at specific points so that it genuinely feels like an extension of an indoor space.

If you’re a business looking to hire rather than purchase, Intent can certainly help as they also hold the largest rental stock in the UK. If you’d like to enhance your outdoor space then get in touch to find out more – Intent have got you covered. Call: 020 89472465 Email:

Hotelier & Hospitality Design

As well as renowned venues like Boxpark, Shoreditch and Somerset House, the company has worked with a host of leading venues like Ham Polo Club and the Bingham Hotel in Richmond. If you’ve ever danced or dined under a stretch tent, then you’ll know why leading venues worldwide are turning to canopies rather than traditional marquees. With its dynamic curves and natural warm glow created by the canvas, a stretch tent is a million miles away from the traditional, and perhaps outdated white marquee or awning.


through rigorous testing to ensure they will stand the test of time. And, because our products are all handmade in the UK, we have a greater control over quality.

4. Range of sizes No matter what space you have available, we have a counter-top boiler that’s right for you. We have a wide range of options, whether you need compact, slim, or even a dual tap or combined boiler and chiller, we can help.

5. Professional-looking

Five reasons why an Instanta counter-top boiler is right for you Whether you run a hotel, café or restaurant there’s no doubt that you need boiling water available all the time. Boiling the kettle multiple times a day is both time-wasting and inefficient, and as a business owner, you can’t afford to waste time and money.


he obvious answer is a counter-top water boiler; these workhorses deliver boiling water instantly for quick and efficient drinkmaking. And, with a range of sizes and specifications available, you can choose the right one for your needs. Instanta counter-top boilers having been serving the catering and hospitality industry for 60 years, and there are many reasons why they continue to be the cream of the crop:

Hotelier & Hospitality Design

1. WRAS approved


The WRAS approval standard is accepted as a quality benchmark by water suppliers who enforce the Water Regulations and Byelaws. This approval is the best way of demonstrating that the product has undergone rigorous testing and is a great indication of the quality of a product. Our products are all WRAS approved, giving you peace of mind that your boiler is safe and fit-forpurpose.

2. Energy efficiency All of our models have a fully insulated tank, preventing stand-by heat loss and improving economy. In addition, our CTS range of counter-top boilers incorporate state-of-the-art electronics, with features such as the ECO mode, a 7-day programmable timer and our built-in, high flow multifiltration system.

3. Reliability No one wants to spend time and money on boiler breakdowns. We are proud to manufacture all of our products to the highest standard. We use high specification materials and put our products

It might sound shallow, but no one wants an ugly water boiler! We use high-grade stainless steel which is not only long-lasting but its classic look suits any environment, from front-of-house counters to kitchens and staff areas. Saving time, money and energy are things all hospitality businesses want to achieve, so don’t let your boiling water provision let you down. Changing from a kettle or old and inefficient boiler is simple. Instanta can help recommend the right product for you, and you won’t believe the difference it makes. For more information: 01704 501114

Memorable events with a taste of adventure at Kingswood


ver felt like doing something very different with your meeting or event? At Kingswood, you could add a range of thrilling team building activities from zipwires to kayaking to your agenda. With 10 award winning residential activity centres nationwide and in France, Kingswood can host up to 500 delegates for conferences. They also offer quirky meeting room spaces including treetop classrooms and large activity halls surrounded by woodland and the great outdoors. Kingswood is renowned for experiences that encourage outdoor adventures that improve life skills through a challenging and inspiring activity programme. All of their activities involve an element of teamwork, allowing delegates the space to involve themselves in collaborating towards a common goal, whether that be building a raft or solving a complex task. If you’re simply looking for a meeting room space, or a more elaborate conference and activity programme for your event, their specialist corporate team can create the very best package for you to ensure your event is a success.

How to book For a quote or site visit please contact their corporate team at or call 08081 636 812. Discover more at

Hotelier & Hospitality Design

Kingswood’s activities include: abseiling, aeroball, archery, buggy building, bushcraft, canoeing, climbing, dragon boats, fencing, freefall, jacob’s ladder, kayaking, laser, leap of faith, obstacle challenge, orienteering, problem solving, raft building, zipwire, and so much more...







Restaurant Show







To find out more about the top industry names who will be live on The Stage and who’ll be exhibiting take a look at


@RestaurantShow #TRS2018 This is a trade event. No under 18s will be admitted.


What’s in store at The Restaurant Show 2018 The Restaurant Show 2018 is shaping up to be a real celebration of the hospitality industry, with big names, exciting culinary battles and insight-packed live sessions. On top of that, there’s the chance to immerse yourself in the latest new products from over 450 suppliers across The Restaurant Show, Bar & Pub and Catering Equipment Expo. The live stage will see some wellknown industry names at the top of their game talking through their journey so far. This includes the opportunity to hear from trail-blazing chef Tom Kerridge, who’s currently out to crack the capital with his new restaurant dedicated to outstanding British cuisine. There will be another fantastic opportunity to pick up some valuable industry insights when Daniel Clifford, Chef Patron of Midsummer House takes to the stage at the show. Don’t miss the chance to discover the real story behind the dishes that made Midsummer House.

Business boosting insights This year’s show features a range of sessions aimed at helping you grow your business. Open Table will be joined by a series of expert panellists throughout the show to answer your burning questions and debate the issues that matter, including getting a slice of the global market and

amplifying your communications. If you want to get ahead of the curve, the Trend Watching sessions from MCA Foodservice, the industry’s leading intelligence and insight provider, are not to be missed.

Taste sensations There will be plenty to whet your appetite at the show, from sake tastings and Japanese food pairings, to wine tastings with Master of Wine, Peter McCombie. There’s also a masterclass in cheese to enjoy, with cheese writer Patrick McGuigan and Matthew Carver from The Cheese Restaurant in Camden. Save room to sample the best from the many food & drink producers exhibiting at the show too. Here you’ll find everything from charcuterie to chocolate, coffee to craft beer – all under one roof.

See the best put to the test Seeing the industry’s rising stars battle it out in the kitchen has always played a key part of The Restaurant Show’s electric atmosphere. One

to watch is The Copa Jerez final on Monday 1st October. This highprofile international competition sees teams of chefs and sommeliers meet to create the perfect marriage between modern cooking and centuries-old wine. Several other top culinary competitions take place too, including National Chef of the Year, The Kikkoman Masters and Compass Chef of The Year.

More to be revealed Listen out for further announcements from The Restaurant Show as more industry names, innovative sessions and interesting suppliers are revealed. For more information and to register for free click here.

Hotelier & Hospitality Design

Top tips from trail-blazers


Restaurant Show

Valentine and Cuisinequip Blend Quality and Innovation at Restaurant Show Valentine Equipment and sister company Cuisinequip will be at The Restaurant Show on Stand GF29 with a wide choice of proven high quality professional kitchen equipment and exciting new launches.

Hotelier & Hospitality Design

The new Valentine Evo 2200PP fryer appears on the stand along with Bottene’s new pasta machine the PM50 and a new salamander from Locher in the shape of the SAL60T.


The new Evo 2200PP Twin Pump Fryer offers an enhanced system of oil filtration which is designed to completely segregate the oil in each separate pan. This is especially useful for the prevention of the cross contamination of allergens and different food groups. It comes with the standard Valentine parts and labour warranty

of three years and lifetime warranty of 20 years on the pan. The Bottene PM50 is a compact, countertop, fresh pasta making machine that makes the most of Bottene’s long tradition of quality engineering and design know-how in pasta machines. A whole range of pasta types and shapes can be produced from this robust machine depending on the types of flour, the die selected and other ingredients like eggs, spinach, tomatoes and

cacao to produce different shapes, colours and tastes. Locher’s reputation as a German manufacturer means the new SAL60T Salamander is built-to-last and features rapid heatup, plate recognition, two temperature zones and a 0-15 min electronic timer. The unit measures 600 x 500 x 525mm and is ideal for fast-paced kitchens where space is tight and orders need to be turned around quickly. Wireless technology features in Valentine’s new Alpina 300 fryer which recently made its debut in the UK. With precise electronic control the fryer has a 12.5l capacity tank and includes WIFI to support cleaning and maintenance and features

a connection for integrated energy optimisation to a DIN Standard 18875 Sicotronic terminal to cut power peaks and save money on energy costs. Like other Valentine fryers the Alpina has a small cold zone under the heating element meaning it takes less oil to fill up the fryer. There are two versions of the Alpina, the Eco and the Turbo. Call: 0118 9571344


King of Cotton launches into guest amenities with Spa Essential King of Cotton, the premium linen and towelling specialist has launched into the guest amenities market with Spa Essential, a new luxury bath and body care brand which has been created to capitalise on the growing demand for indulgent skincare that combines all natural ingredients with strong ethical credentials. The first collection to launch under the Spa Essential brand is Argan Meadow Neroli & Wood, a 100% natural, organic range with a base of active ingredients including Argan Oil, Aloe Vera and pure essential oils offering a top note of grapefruit, with Neroli and Gaiac wood. Expertly blended, this super rich formula provides intensive body care and is quickly absorbed to leave the skin cleansed, moisturised and revitalised with a deep, floral freshness.

Hotelier & Hospitality Design

Neroli & Wood is available as a body cleanser, body lotion, shampoo and conditioner, all available in either 40 ml or 60 ml bottle sizes, plus face and body soap bars are both on offer. Attractively presented in leaf green packaging to reflect the botanical element, Neroli Wood will compliment most contemporary bed and bath rooms.


“Whether travelling for business or pleasure, guests like to feel indulged during their stay and the toiletries on offer in 4* and 5* bedrooms and guest suites are not to be skimped on because they play a significant part in that so important feel good factor,” said Hector Gauld, director King of Cotton. “With a high percentage of active plant extracts and exceptional fragrance, we think customers will really appreciate the natural appeal of the Neroli & Wood collection. Not only does the packaging look great, the non-greasy formulas are easily absorbed into the skin

for gentle cleansing and maximum hydration, all at a very competitive price.” Argan Meadow is manufactured using eco-principles which extend from the formulation and production of the cosmetics to the packaging design and distribution logistics. This commitment is reflected in a cosmetics range that is created without the use of parabens or phthalates; is made from 100% recyclable materials; uses only natural vegetable dyes and is made without testing on animals. To mark the launch of the Spa Essential brand, King of Cotton is offering customers a 30% discount on all orders for Argan Meadow placed before 30/09/2108. To take advantage of this introductory offer please contact King of Cotton on 020 8332 7999 or order online at quoting reference SPAESS30. Free samples are available on request.

Premium Spring Water Range Making the simplest of things taste great

“We have a passion for making the simplest of things taste great, offering a full range of delicious tasting soft drinks made from the finest ingredients, but the starting point for us has always been our Pure Spring Water.� /radnorhills



T: 01547 530220 W:

Restaurant & Bar Tech Live Show Preview

Restaurant & Bar Tech Live is Europe’s leading event dedicated to the latest technologies and services that are transforming the future of restaurants & bars. The event takes place on the 25th & 26th of September 2018 at the ExCeL, London, so mark these dates in your diary and get your free tickets now at to make sure you don’t miss out! Running alongside 6 other hospitality shows, Restaurant & Bar Tech Live is the largest show of its kind in the industry, featuring 1,000 world-class suppliers, 500 seminars, 200 panel debates, interactive features and much more! All of this in one place, for FREE. At the ultimate marketplace for business growth in the sector, you’ll have a unique opportunity to debate the transformation of technology, test first-hand exclusive product launches, personally connect with your target market and harness 1-2-1 expert advice to take your business to the next level. If you want to make sure you and your business are at the forefront of the industry, THIS is the place to be. Are you wondering what to expect from the incredible speaker line-up? Here’s a taste:

• Tom Sycamore, Operations Director at PizzaExpress, discusses keeping their brand relevant and evolving in the current market

• Sophie Evans, Head of Marketing at Be At One, gives her top tips to

sustaining growth while keeping the customer at the heart of strategy

• Chris Fletcher, Retail Operations Director at Pieminister, explores • •

Hotelier & Hospitality Design


why both technology & agility are key to growing in this challenging marketplace Lawrence Santangeli, Product Owner at KFC UK & Ireland, takes a look at Loyalty and Delivery Platforms through agile methodologies Ryan Jacovides, Former MD at Jamie Oliver Restaurant Group, examines how to be data driven but people focussed And much much more!

To witness the forefront of innovation and secure your free ticket, head to the Restaurant & Bar Tech Live site now!

25 & 26 SEPT 2018






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Come and visit Tevalis live to talk about getting connected

25 & 26th September 2018 @ ExCeL, London

1 - 3rd October 2018 @ Olympia, London

Stand 2410

Stand GH10

It’s proven that connected technology can increase efficiencies, drive stronger margins and improve business performance.









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Pager Systems


Simple, powerful employee scheduling software

With Planday, employees can communicate with each other, swap shifts and clock in and out, while managers can create smart schedule templates, approve time off requests and track hours worked. Insight into staff activity EfďŹ cient employee scheduling Quick communication with relevant employees Comprehensive overview of business KPIs Simple time tracking Easy-to-use app for employees


Planday is at Restaurant & Bar Tech Live 2018 Come and see us at Stand 2748

Learn more:

Restaurant & Bar Design Show

25th & 26th Sept ExCeL, London The world of design is always evolving, and in this industry more than most, it’s essential to stay up to date with the hottest new trends. Enter the Restaurant & Bar Design show, the ultimate event for the design trends, tips and techniques of the future. For just two days, on the 25th & 26th of September, join the world’s leading figureheads in restaurant and bar design at the ExCeL, London. Register for your free ticket now at, to avoid missing out on this amazing opportunity! For the first time ever, the Restaurant & Bar Design show will also run alongside the Restroom Expo, the UK’s most specialised platform for the design and renovation of the restrooms in your establishment. Customers’ opinions of your business are becoming increasingly influenced by the quality and ambiance of your facilities, and the toilets are no exception, making this show the perfect place to ensure that you’re providing the ultimate customer experience. Boasting a multitude of fantastic features, the two shows will play host to over 200 suppliers showcasing the very best in high quality design, detail and craftsmanship, interactive panel sessions, and countless opportunities to network with over 4,000 inspirational industry giants, plus so much more! On top of all this, the event will also feature six exclusive and carefully categorised zones, with visitors having access to the all-new Lighting Zone, Emerging Brands Zone, Alfresco Zone, Design Zone, Furnishing Zone and Flooring Zone, ensuring you can find absolutely everything you need to transform the look of your establishment. But we’re not just about the products, we also hold a passion for education, which is why you will also have access to over 120 expert-led seminars, including:

• Jenny McPhee, Head of Branding at The Alchemist on the brand’s evolution from cocktail bar to a premium all-day dining and drinking destination

• Alexandre Santamaria, Brand Director at Hakkasan Group, discussing the • • •

need for restaurant owners, managers and head chefs to interact with the creative industry James Hacon, Leading Brand Strategist at Think Hospitality, sharing his insight on the importance of considering consumer behaviour in creating inspirational spaces and brands Nathan Sanicharane, Marketing Lead at Armitage Shanks, will explain how guest safety, water saving and day to day maintenance can be addressed by careful product selection. And many more!

The Restaurant & Bar Design Show and the Restroom Expo cater for those at the heart of every step of the design process, so to secure your complimentary ticket, head to now!


25 & 26 SEPT





The use of technology is revolutionising the way hotels and spas operate. For the past two years, Hotel & Spa Tech Live has encapsulated this revolution, and it comes as no surprise that it will be making its anticipated return to the ExCeL, London on the 25th & 26th September. As the only event dedicated to connecting hotels & spas with the technology and trends of tomorrow, this is a truly unmissable show – so head to now to secure your free ticket! Boasting 250 of the world’s leading suppliers of everything from Artificial Intelligence and Virtual Reality to energy saving solutions and e-commerce systems, 170 seminars by industry experts, panel debates and many interactive features, this is THE event to discover everything you need to revolutionise your hotel, find the hottest new trends in technology and transform the way you engage with your guests. Hotel & Spa Tech Live removes the hows, whats and whys surrounding the application of next-generation hospitality tech, by presenting visitors with a programme of all-new insights into the technological achievements of the industry’s biggest brands. Want to know more about what you can discover at Hotel & Spa Tech Live? Here’s a taste of what’s on offer:

• Jon Sharp, Director of Brand Food & Beverage Development at

Hilton gives his expert advice on how to create a game-changing customer experience

• Rob Patterson, CEO of Best Western Hotels & Resorts,

examines the current climate for franchise partners and the role technology is playing in shaping the future

• Softback Robotics bring along Pepper the Robot, and explore his capability to provide a seamless experience by offering a single but comprehensive view of each user

• Michael Mrini, Director of Information Technology at Edwardian Hotels London discusses how sophisticated technology and AI can be used to enhance the guest experience

• And much more! If you are looking to be at the forefront of the industry and find out the latest trends that are going to revolutionise your hotel business, and the whole sector, then register to attend Hotel & Spa Tech Live at! It’s absolutely FREE, so don’t miss out!


25 & 26 SEPT 2018





Hotel & Spa Tech Live

Criton helps hotels make their guests feel at home right from the start


Criton wants to change the way hotels and accommodation providers communicate and engage with their guests. The innovative travel tech company wants to give hoteliers of all sizes access to the same technology that big hotel groups with large budgets already adopt. The aim of the company is to help operators enhance their guests’ experience, drive revenues, reduce costs and upsell their services.

riton allows hotels, serviced apartments and other accommodation providers to digitise their guest information and wrap all of their guest-facing technology into a branded portal that guests can download onto their own phone. Operators are in complete control over their app through an easyto-use content management system.

Hotelier & Hospitality Design

“Using digital technologies to improve the customer experience is vital for hotels and holiday accommodation businesses”, explains Criton’s Founder and CEO, Julie Grieve. “Today’s travellers rely on their mobile phones, carrying them everywhere. At Criton, we provide operators of all sizes the ability to create an app for their hotel or apartment. This guest portal acts


as a digital concierge, but also allows them to answer guests’ questions, resolve any issues in real time, and increase revenue with targeted offers via geo-fenced push notifications.”

Guests requirements have changed Guests are looking for a more personalised experience and they want to interact with their hotel digitally. Recent studies reveal that 85% of international travellers use a mobile device while exploring the world with 70% of guests wanting to use their

smartphone to speed up check-in. It is estimated that there will be 352.9 billion mobile app downloads by 2021 and it’s important that the hospitality sector maximises the opportunity presented by this anticipated growth. This shift toward mobile offers a great opportunity in redefining guest experience. Millennials growing up in a technologically advanced world will soon be the biggest bookers of hotel rooms. By 2020 they will be taking 320 million international trips per year, making them the biggest market opportunity on the planet.

Hotel & Spa Tech Live

The app that puts your hotel in control of the complete guest experience Criton’s user-friendly content management system is uniquely designed to make communicating with your guests and updating your app as easy as possible. With 100% content control you’ll always have the tools you need to keep your guest information consistent, up-to-date and on-brand. An In-app messaging feature will allow you to communicate with guests at the touch of a button and escalate potential problems to the on-duty GM ensuring potentially bad reviews are stopped before hitting TripAdvisor. Other features such as geo-fenced push notifications let you send offers and discounts to guests while in-stay to upsell F&B and other onsite services and products to maximise revenue.

Built exclusively for hospitality The team at Criton have a strong hospitality and travel background and pride themselves in offering a platform which was built exclusively for the hospitality sector. Clients are able to create their own product which reflects their unique personality and brand. Features have all been designed to maximise guest engagement while saving front of house teams valuable time by signposting information to regularly asked questions.

Meet the Criton team at Hotel & Spa Tech Live Criton will be exhibiting at Hotel & Spa Tech Live, Europe’s leading event for innovation in the hotel and spa sector, along with its partner Benbria Loop. Together they will invite delegates to experience their virtual hotel and discover how to create the hotel of the future now. Visit Criton and Benbria Loop at stand 4386 to find out more about how you can create your own app. The event will take place on the 25th and 26th September and you can register for your free ticket now at

All your properties under one roof Through Criton’s new group app functionality, hotels and serviced apartments with properties across multiple locations can now create one over-arching group app. This new functionality will be of particular interest to groups who may have different brands in their portfolio as each property will retain its own personality within the parent app. Guests will be able to view all properties within the app, enabling the opportunity to encourage new bookings at other locations. Criton can be accessed from as little as £30 per month, making it a truly affordable option for operators of all sizes. A 30-day free trial is available for property owners to build their own fully customised app. Sign up for a free trial today at

Hotelier & Hospitality Design

As a result, technology will influence a hotel’s success in terms of customer satisfaction, brand differentiation and revenue generation. DIY app builder Criton gives providers the opportunity to offer to their tech-savvy guests instant access to personalised guest information and self-service options by combining the very best in global guestfacing technology in one system.


Hotel & Spa Tech Live

RoomNetTV to showcase definitive Apple IPTV solution for hotels at Hotel & Spa Tech Live – Stand 4614 RoomNetTV is set to showcase its definitive Apple IPTV solution to attendees of Hotel & Spa Tech Live, as it demonstrates the latest development of its Apple TV platform to the hospitality industry.


hrough RoomNetTV’s pioneering new offering, hotel guests can now watch live IPTV services using a hotel’s existing infrastructure directly on the Apple TV in glorious 4k HDR. Hotel guests can login to the Apple TV with their own accounts for iTunes, Netflix, Amazon, YouTube, Hulu and much more to watch their favourite TV shows or movies, safe in the knowledge that when they check-out all their login credentials are removed from the Apple TV. This has been made possible by the introduction of Mobile Device Management (MDM) for Apple TV, which RoomNetTV has successfully integrated with the hotels PMS system.

Hotelier & Hospitality Design

On top of this, hoteliers can also utilise the Guest Services application via Apple TV to facilitate guest access to in-room dining, hotel information, lighting controls and more, all of which can be tailored to individual hotels.


RoomNetTV, the Apple experts in hospitality, will be exhibiting on stand 4614 at Hotel & Spa Tech Live, where its team will be on hand to talk through the benefits of their innovative new offering. In addition, RoomNetTV’s CEO, Darren King, will be part of a panel session at the show, where he’ll be discussing how hoteliers can go about leveraging Guestroom Technology to enhance the Customer Experience. Darren said of the firm’s pioneering IPTV solution: “In 2012 we introduced hotels to guest

room streaming using Apple TV, enabling guests to watch their content wirelessly on the hotel TV via Airplay. Our latest ‘industry first’ offers AppleTV4 in its native form, allowing guests to use it as they do at home. Couple the huge Apple App/ Content ecosystem with our ‘Live TV’ App for watching the hotels IPTV channels, and we believe we provide the most comprehensive guest room entertainment solution available anywhere in the world.” Through RoomNetTV, guests can also access their Apple DRM protected content, play their gaming apps, surf the internet, and more, directly via their guestroom TV without risk of their personal content being available to other hotel guests. Darren King added: “Our philosophy is centred on offering a truly unique homeaway-from-home hotel experience that enables guests to watch what they want, when they want. Access to personalised content enhances a guest’s stay, providing a more enjoyable experience.” He concluded: “In room entertainment services play a huge part in guests’ perception of a hotel – by providing such a diversity of choice, hotels will only serve to enhance their image in the eyes of their guests.” For more information about RoomNetTV please visit or email

‘Hey Siri, show me the future of Hotel TV’

Introducing the world’s first Apple TV Hotel IPTV solution You may have heard of IPTV. You may even be using IPTV for your hotel TV… It’s the future, believe us. Our hotel IPTV solution though, is the only one that lets your guests watch/do everything they do at home, while also allowing you to promote hotel services to your guests 24/7. And being fully upgradeable and remotely managed by RoomNetTV, you’ll never need a new TV solution for your hotel again. • +44 (0)1462 419180

Restaurant & Takeaway Innovation Expo Preview

25 & 26 SEPT ExCeL LONDON The Restaurant & Takeaway Innovation Expo is making its much-anticipated return to the ExCeL, London, on the 25th & 26th of September, serving up a fresh new delivery of ideas and innovation! To secure your free ticket to THE event to help you boost your profits, build your brand and grow your business, visit With industry and consumers’ tastes ever evolving, the need for eateries to innovate has never been stronger, and the 2018 event has been designed to combat the challenges now faced by restaurant and takeaway operators.

Hotelier & Hospitality Design

All under one roof, 200 industry experts from the likes of PizzaExpress, Abokado and Busaba will be divulging their secrets to success, enabling you to return to your business brimming with actionable ideas and inspiration; while 300 of the world’s most innovative suppliers will unveil the hottest new advancements in the sector, allowing you to try and test these products, services and solutions first-hand. As if this wasn’t enough, the show will offer countless interactive features, giving you the chance to network face-to-face with over 8,000 industry professionals, debate the evolution of the food-to-go sector, harness invaluable business advice and much more!


Packed with industry-transforming innovations that are redefining the look, feel and future of restaurants and takeaways, this unmissable event promises to help food establishment owners from across the globe find all the tools they need to excel in the age of digital dining, revolutionize their offering, and transform the way they engage with their customers. Running alongside 6 other industry leading shows, your free ticket grants you access to the ultimate marketplace for the sector, collectively forming the ultimate destination for technology, innovation and design in the world of hospitality. Make sure you don’t miss out on the chance to develop and grow your business, get your complimentary ticket now at!

25 & 26 EXCEL

SEPT 2018




















The Theatre of Food – Bringing your Brand to Life

Whether your restaurant is brand-new or longestablished, maintaining a loyal customer base of returning customers, is your life-source. They provide a steady return and can be your restaurant champions. A consistent level of good food and good service are fundemental in terms of general expectation, but the loyal returning customer now wants more. They often bring friends and post on social media and of course, personally recommend your restaurant. Fresh service ideas together with fresh menu options can really drive customer loyalty and the dining experience.

Hotelier & Hospitality Design

So, how can Row & Sons help?


Working with wood, polyethylene and other technical food cutting surfaces, Row & Sons team of Craftsmen have the experience, knowledge and skills to create your vision. As leaders in British manufacture since 1880, our comprehensive product range of traditional wood blocks, food service feature pieces and hygienic solutions fulfil all restaurant and commercial kitchen needs. We offer practical and classic chopping and service board ranges as well as make custom-made designs, manufactured from responsibly sourced raw materials, which have timeless, aesthetic appeal.

We have always listened to the needs of our customers and take market trends into account when it comes to product development; such as introducing colour coded, polyethylene boards to the market in 1976, or developing our beautiful Pro-duet food service boards, in 2015. Each product offering practical food safety benefits and each being on trend for its time. The whole Row & Sons team are committed to best product design, quality and longevity and value. We continually innovate and share new concepts, giving product advice and providing care routines to meet an individual customers’ practical needs as well as their restaurant’s, personality and style. We know how presenting food and drink in your style brings your brand to life. Our logo branded designs are strikingly ‘Instagrammable’.

We can help you explore design ideas which really make your customers tick, because we understand and share your passion, for creating and enhancing, memorable dining experiences, your customers want to share and repeat. To find out further information about Row & Sons Ltd and our product ranges, visit our website: Or you can call us on 01206 396688 to discuss any requirements for list products or your own design ideas.

Welcome to the evolution of juice dispense Introducing our latest foodservice first…

The Juice Pad ‘Touch’… The very latest in touch screen technology with micro footprint… with a choice of 4 or 6 flavour options.

Features include• Remote Control

• Cloud-connection

• Easy to use buttons

• High flexibility

ICE COOL CHILL… single patented dispense head... Self cleaning technology

And the simplicity of bag in box juices and drinks available in 3lt 5lt or 10lt bag in box. Wether you serve 40 or 4000 chilled drinks per day. We have the solution.


JuicePad Touch


JuiceBox 4


Our flavours range from the following …. We supply a wide range of concentrated juices, just a few to name are your traditional Breakfast Orange and Apple Juice, or our more interesting Green Tea, A.C.E., Lingonberry with Aloe, Fairtrade Peach Tea and Lemon Tea. You can also dispense our range of Sugar Free flavoured Waters – Lemon & Lime, Strawberry & Apple, Berry Fruits or Orange & Mango making it a very versatile machine. These are just a small sample of what we do.

email or tel: 01630 654229.

Hotelier & Hospitality Design



New Meliá Hotels International introduces designed by Oracle to replace wallets and Cloud technology will be used to replace conventional room keys and facilitate payments across Meliá Hotels International facilities.

Hotelier & Hospitality Design

M 48

eliá Hotels International and Oracle have developed a new bracelet, designed to serve guests as a room key and wallet during their stay. The bracelet uses Bluetooth and short-range connection capabilities to allow guests to unlock the door to their room just by placing the bracelet next to the lock, as well as enabling them to pay for hotel services such as meals in the restaurants and treatments in the spa. The bracelet has been designed with resort hotels in mind, utilising the Oracle cloud to facilitate payments across all resort services and featuring a completely waterproof design, allowing guests to leave their wallet in their room. Bracelets are linked to the Meliá App, allowing users to track their spending throughout their stay. Guests are also able to set maximum credit limits, receive receipts or cancel services on the app. Gabriel Escarrer, Vice President and CEO of Meliá Hotels International said: “At Meliá Hotels International we imagined a new type of vacation in which guests

could enjoy all of our hotel services without having to worry about carrying around cash or ID. That is now a reality thanks to this innovative project in partnership with Oracle.” André P. Gerondeau, Chief Operating Officer of Meliá Hotels International, said: “When we designed the integration of the experience in hotels with different themes, we began to investigate how we could make it easier for guests to move freely around all the services and spaces offered by each property. The answer came from Oracle, who helped us develop the “Meliá bracelet” in record time, meeting all of our needs and expectations.” The pilot project for the technology is being carried out in two Company hotels located in Magaluf, which over recent years has become a hotspot for new hotel concepts and product repositioning. Four additional hotels in the destination will add the devices in Summer 2019. Guests staying at the Sol Katmandu Park hotel

and the newly opened Calviá Beach The Plaza are already receiving bracelets at check-in, allowing them to open the door to their room and pay for all the services in their hotel or in any other Company hotel in Magaluf. Guests in any one of the hotels can use the bracelet to enjoy the restaurants or spas at any of the nine Meliá Hotels International properties in Magaluf: the Sol House Resort (three hotels), Sol Katmandu, Meliá Calviá Beach, ME Mallorca, Sol Barbados, Sol Guadalupe and Sol Beach House Mallorca, and shops at the new Momentum Plaza. Meliá Hotels International and Oracle developed the tool, the business model and the technology collaboratively. The project managers said of the project: “it is a dream come true in terms of the personalisation of the hotel experience, something that is a major priority for us: a room that opens when approached by guests, a dinner booked online or access to the VIP list for the best beach club all with just a flash of the wrist.”

Neil Sholay, Vice President of Digital, Oracle EMEA, said: “Co-innovation has been key in helping Meliá Hotels International make this concept a reality. Meliá Hotels International started this project with the idea and a passion for improving the customer experience. By combining the Company’s experience in the hotel industry and the innovation and technological strength of Oracle, this project shows that transformative ideas can be made real. In a matter of just a few weeks, we have co-created an experience beyond expectations.” www.Meliá.com

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bracelets room keys


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Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

YOUR COMPANY LOGO HERE Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

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Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

LIVE LIFE LIKE A ROCK STAR AT HARD ROCK HOTEL LONDON Ahead of its 2019 launch, Hard Rock Hotel London has today revealed a first look at its Rock Royalty level; offering exclusive rooms and suites, alongside luxurious perks that allow guests to live like a true VIP. room including a choice of pillows, in-room scents and bath bombs. Guests can also expect to find their personal choice of spirits, soft drinks and sweet treats waiting in the mini bar and their favourite music track playing in their room on entry.

The 103 Rock Royalty rooms and 14 suites are all located on the third floor of the hotel and have been custom designed for luxury and comfort. Decorated in post box red and royal blue, each lavish room features a hand-crafted Hypnos® bed, flat screen digital TV, minibar and a nightly turndown service. Air guitars will need to be pre-tuned too, as all rooms come complete with an exclusive souvenir guitar pick. Rock Royalty guests will have access to bespoke services including exclusive VIP check-in, late check-out and a personal concierge who will be available throughout their stay. They will also be able to take advantage of Hard Rock Hotel London’sUltimate Room Rider, which adds personalised touches to each Rock Royalty

The lavish lounge will also feature carefully curated items from Hard Rock’s extensive collection of music memorabilia. To ensure guests not only feel good but look good too, Rock Royalty Suites come with complimentary shoeshine and pressing services to ensure every guest is stage ready. Rooms will also have a coffee table book showcasing the history and stories of the hotel’s most famous - and infamous - guests. Oliver Kahf, General Manager of Hard Rock Hotel London, said: “While we will treat every guest at Hard Rock Hotel London like a VIP, our Rock Royalty programme offers an extra special experience. The package is truly pioneering; from door to door luxury airport transfers and exclusive access to local music events to bespoke amenities tailored to each guests’ Ultimate Room Rider. We want every guest to know how it feels to be treated like a Rock Star.”

For more information please visit

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From Abbey Road Studios and Camden’s Roundhouse to the historic 100 Club, London has undeniable music heritage. With Hard Rock Hotel London promising to be the city’s next iconic live music hot spot, the Rock Royalty programme offers an elevated experience so guests can live out their rock star dreams.

When they aren’t relaxing in their room, the luxurious Rock Royalty lounge will provide an exclusive home away from home hangout. Perfect for escaping the paparazzi, Rock Royalty guests will enjoy a host of complimentary services, from breakfast and afternoon tea to evening canapés and cocktails.


Can you boost your q restaurant’s growth w


By Luis De Souza, CEO of NFS Technology Group uick service restaurants are among those who get the most benefit out of a restaurant management system – but there’s always one question they ask me first:

Can my quick service restaurant really grow while scaling back costs? The answer is easy. Yes – you can do both at the same time. Quick service restaurants can be difficult businesses to control – especially those based across a number of locations. That’s because they are complex businesses, and trade fluctuates. There have been some high-profile problems recently among large groups including Jamie Oliver, Prezzo and Byron. Who can be surprised? Costs are rising, labour is getting scarce and every customer pound is being fought over. So how can a quick service restaurant EPOS system help boost your restaurant’s growth and reduce costs?

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There are two parts to the answer:


Business intelligence

Enhanced customer service

Quick service restaurant EPOS software provides a restaurant owner with a complete end-to-end view of their operation thanks to excellent business intelligence. And as well as that, it provides your hardworking staff with the technology they need to keep every guest satisfied.

what’s selling and what’s not – and even receive forecasts which helps you plan ahead and improve stock control thus reducing food waste and improving operating margins.

The comprehensive reports provided by a quick service restaurant EPOS system contain real-time data on a wealth of business-related areas.

Business intelligence also helps improve labour control in quick service restaurants – always an issue ,and particularly in the current climate, where Brexit is making filling posts a challenge.

With that level of knowledge at your fingertips, thanks to mobile access via your smartphone or tablet, you can track

Business intelligence provides deep insight into busy and quiet service times, taking away the

guesswork. It means you always have the correct level of staffing at the right time. The till also provides upselling prompts as the order is being placed, providing them with opportunities to boost revenue. The solution also manages combo meals with ease. Self-service kiosks Restaurant EPOS also integrates effortlessly with the latest in selfservice kiosks for even quicker

quick service while reducing costs? service – they’re hugely popular with customers who find them convenient and easy to use. It also offers the ability to create meal combos – for example, burger, fries and a drink – that go down well in the fastest of outlets and provide immediate upselling opportunities in a selfservice environment. Marketing campaigns Once they leave, the information your quick service restaurant EPOS has captured means you can create targeted email marketing campaigns that increase the chances of them coming back again. Feedback from diners can also be used to enhance the customer journey through your website - and if anyone posts an adverse online review online during their meal, you are alerted so your staff can resolve the issue immediately. Quick service restaurant EPOS systems can now be made available as a rental option, which is a benefit to restaurateurs. It means almost instant ROI, and no major capital investment. So does it work? The estates and property manager of a multilocation quick service restaurant group said this:

“We also appreciate the way it helps you cut down on fraud – staff who might be tempted know they can’t get away with anything. It’s amazing for stock control – one of our biggest challenges – and it integrates well with our other platforms.” That’s exactly what we thought. So if your quick service restaurant doesn’t have access to the power of technology, it’s time to give it the quick service restaurant EPOS it needs to keep that competitive edge.

Find out more – visit

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“We like the efficiency of it in streamlining our business – it’s definitely saving us money in terms of time, efficiency and capturing data so we can identify trends.


FitBank Health Group are a forward thinking, energetic and innovative company who pride ourselves on being revolutionary in what we can provide! Our mission is to encourage people to live and feel better, to breathe cleaner air and be able to look after the bodies and minds better, for longer. Providing people and their facilities with a virus free, cleaner air environment in which to get fitter, stronger, rehabilitate or simply work smarter. We have teamed up with the one of the Worlds leading air purification and sterilisation technology companies Radic8 and the owner and inventor Richard Greenwood, to provide facilities and their customers fresh, clean, Sterilised air.

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Richard has spoken on behalf of the government on the IAQ and pollution bill and


his company Radic8 came 2nd by half a point in Silicon Valleys Innovation in Clean Air technology Awards in America. With technology devised straight from NASA we pride ourselves on being able to deliver bacteria and virus free environments for all. From hotels, restaurants, leisure clubs, and many many more facilities are benefitting from using FitBank Health Group to look after and maintain the highest levels of Indoor Air Quaility. We have a number of fantastic products that will suit all manner of requirements and suit all budgets.

We also offer a full test of the facility before and after our bespoke service to ensure that we can show you how we are protecting your environment and keeping it protected. We pride ourselves to say our products and services are cost effective, save you money and mean that you can say ‘We Share Clean Air’

Hotel Technologies HBN22E • 1x 2.1 Amp USB port and 1x 1 Amp USB port to charge mobile devices. • Play audio wirelessly from Bluetooth enabled devices. • Single day alarm feature prevents unwanted alarms from previous guests. • Security tether HiH33 • Patented triple display: front display plus 2 side displays with individual dimmer control. • 2 USB ports to charge mobile devices: 2.1 amp for rapid charging and 1 amp standard charging • Single day alarm feature prevents unwanted alarms from previous guests. • Security tether HT160 • 2.1 amp USB charging port for rapid charging • Backlit LCD display with adjustable brightness • Single day alarm feature prevents unwanted alarms from previous guests

• Qi wireless charging pad for compatible devices • Patented triple display: front display plus 2 side displays with individual dimmer control. • 2x 1 amp USB ports conveniently located on the front cabinet to charge most mobile devices. • Play audio wirelessly from Bluetooth enabled devices.

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ontract grade commercial furniture is another one of those minefields for restaurateurs setting up, refurbishing, or updating their establishment but it doesn’t need to be. There are plenty of companies in the UK selling commercial furniture but many of them charge extortionate prices for products that identical counterparts can be sourced elsewhere at a fraction of the price. Commercial furniture supplier Mayfair Furniture are specialists in the supply of premium quality table bases, table tops, and restaurant seating. With products sourced directly from the manufacturers in the UK and around the world products are imported in bulk and the savings passed on directly to restaurateurs who typically can save thousands of pounds on kitting out their establishment with tables and chairs.

High End Furnishings

without the Bloated Price Tags

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There’s a lot to choose from too. Table tops are kept in stock in a range of colours, and materials, from laminate tops starting at £19.95, Wood veneer tops, solid wood tops and outdoors tops, classic and modern styles of restaurant dining chairs with prices for a solid wood dining chair with an upholstered seat from £39.99. Compare those prices with other commercial furniture suppliers and you’ll be in for a shock.


Bespoke services, for those looking for something that’s not of the shelf. As well as the wide selection of stock items, if you need something specific like tables that will match the colours of your existing furnishings, or chairs upholstered in materials of your own choosing, Mayfair Furniture offer a full bespoke service for this with a great degree of flexibility and choice on offer. Peace of mind is everything which is why it’s always better to see before you buy. In 2017 Mayfair Furniture opened a new showroom at its offices in Peterborough, Cambridgeshire, where you can view the full range of restaurant tables and seating.

No matter where you are located in the United Kingdom Delivery need not be a problem, In 2015 Mayfair Furniture teamed up with a Knowles transport an international distribution company with a track record for performance, reliability and an ecoconscious approach to distribution. This means that all orders in safe hands with an experienced palletised distribution service that can offer next day delivery to almost anywhere in the UK.

Expert advice is just a phone call away, with a UK based call centre Mayfair Furniture has experienced staff with a wealth of knowledge of the products on offer ready to answer any questions you may have, or to offer advice on commercial furniture. Contact us on: 01733 310115

Grahame Gardner - sophisticated workwear solutions for all hospitality environments. As one of the UK’s leading workwear providers Grahame Gardner certainly knows its market! and styles are perfectly suited to your establishment. From initial consultancy to identify your requirements, through to a presentation of options, all with a FREE design service to ensure we work as part of your team to deliver exactly what you need. With our long history of providing uniforms, we ensure every item we offer our customers is made to the highest quality and offers both style and comfort – something that’s vital not only for the wearer during the busy working day, but crucial when it comes to making a great first impression on the customer.

From the more traditional and classic uniforms, through to modern, bright and fully bespoke garments that push the boundaries of uniform and workwear design, Grahame Gardner prides itself on its ability to capture an organisation’s personality and ensure that any team stands out from the crowd and is a true representation of their business and culture. The Grahame Gardner uniform collections for the hospitality industry offer an extensive range of sophisticated workwear of the highest quality and standard. Synonymous with style and innovation our exclusive ranges are ideal for organisations seeking to create a luxurious identity for staff and enhance their brand by providing customisable uniforms

throughout the entire property; from management, front of house, concierge and spa staff to housekeeping, kitchen, bar, restaurant and banqueting teams through to your maintenance and gardening staff – we cater for all departments. With a vast range of choice, styles, colours and sizes, using the latest fabrics and printing technologies to meet any company’s individual requirements the Grahame Gardner collections present an exceptional range of flattering and stylish workwear solutions ideal for the Hotel, Spa and Hospitality environments. Our extensive range paired with various design options and in-house embroidery services we will help bring your organisations’ professional identity to life through quality, innovative garments that combine style and comfort with practicality and form. We work closely with you to ensure the garments, designs

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Combining more than a century of industry experience with the latest innovations in fabric, design and manufacturing, we proudly help businesses across a variety of different sectors meet their workwear needs.


Rustic Industrial Furniture Renowned supplier to the Hospitality and Leisure sector Eden Furniture has experienced an overwhelming response to their collection of Rustic Industrial Furniture. The ranges were originally designed to meet the needs of a couple of designers that Eden work closely with but the designs were quickly snapped up by other customers when they were viewed in their Midlands showroom.

The Rustic, Industrial & Urban designs have grown in popularity tremendously over the past few years with the look and style mixing well in both classic and contemporary settings. Manufactured and distributed by Eden Furniture from their Worcestershire headquarters, the ranges are all made to order so can be customised to meet the customers’ requirements with regards to sizes and finishes.

Hotelier & Hospitality Design

The popular Truro Range comprises a dining table, dining stool and dining bench and a bar height table all with a Gabian style galvanised mesh base and tanalised timber top section. The bases can be filled with stones, logs or left empty depending on the customers’ preference. The timber used for the tops is all FSC and pre-treated 4” x 2” sections so can be used both internally and externally. The timber dimensions dictate the width of the products to a certain extent within the Truro Range but the lengths can be customised to suit.


Using scaffold tube and timber is another popular combination that Eden Furniture has used to create the Deerhurst Range and the Shipley Range, both of which take advantage of this construction combination. The Shipley Range is predominantly for external use using the same chunky heavy duty 4” x 2” timbers as the Truro range but with galvanised scaffold pole supports and fixings. The Deerhurst is an internal option using the same scaffold pole base as the Shipley but with a solid ash tabletop. The ash tops can be stained and polished in Eden’s spray shop or waxed to give an authentic 19th Century feel. The tops are also available with a rustic ‘sawn’ finish which has proved very popular. Stools, benches and tables are available in the Deerhurst and Shipley ranges in both dining and bar height.

For further information, advice or to talk to us about these or our other products, please contact the sales office on 01527 519580 or email @EdenFurniture


Bound to Last

Josdiaries offer unparalleled quality and reliability where it matters most—the first impression.

Made from the highest quality materials for more than three decades, Josdiaries visitors books, hotel registers, hotel planners and diaries are exceptionally beautiful and extremely durable. In fact, they are nearly indestructible. And that’s important for hoteliers and restauranteurs that rely on Josdiaries to put in long hours right beside them every single day. The process starts with covers forged from Balacrom, Buckram and Milskin. And those building blocks serve as a stalwart, protective shell for the precious contents stored on the pages inside: vital information for your business. For more than thirty years, the classic, elegant look of Josdiaries has introduced customers to businesses around the world. It’s a look, a quality and a reliability that has often been emulated—but has never been replicated.

Restaurant Diary £29.50 – £89.00 Plus VAT The Josdiaries Restaurant Diary is not just the highest quality first impression, it is an essential element of running a successful restaurant. Keep an elegant record of customer information taken by your staff and know exactly who your VIPs really are and what they love.

The only restaurant diary to feature booking date and day of the week for easy to manage reservations.

Hotel Register Books £45.25 Plus VAT Josdiaries Hotel Registers are simply beautiful. Like the Visitor Book, the Register is hand-crafted and bound by hand in Balacrom with Buckram spine and corners. And like the Visitors Book, the Hotel Register comes with your establishment’s name written in gold block on the front with black covers.

Hotelier & Hospitality Design


Our Restaurant Diary is available in three forms—casebound (hard back), leather bound or loose leaf. Inside, you’ll find a double-page spread for lunch and dinner, as well as a record of special days and holidays.


Hotelier & Hospitality Design

Specialist leisure insurance broker Sector Associates has warned that the threat of cyber attacks is not going away. As the Government announces plans to launch a cyber court, the Crime Survey of England and Wales estimates 3.6 million cases of fraud and 2 million computer misuse offences in a year.


The hospitality sector is not immune to this and with large amounts of personal data, online payments and dependency on computer networks for room keys, elevators, ventilation and booking systems the sector is particularly attractive to criminals both within the UK and overseas.

be provided by extending the policy or by taking out separate crime cover. “It really is an area where independent advice is needed” added Jenkinson.

Jamie Jenkinson said “The insurance industry has reacted to the increasing risk and there are now a number of specialist cyber and crime policies available”. The cost of insurance policies can start at a little as £100 but not all policies provide the same cover and this is where Jenkinson anticipates problems “Whilst a policy is branded “cyber” it may not necessarily provide the cover the client needs or indeed thinks they are getting. It’s important to discuss your risk and exposure and make sure that the policy will respond in the event of a claim”. Online scams or social engineering are examples of where standard cyber policies will not respond but cover can

Threats for the hospitality sector include: •


Online scams


Credit/Debt card cloning

Unauthorised access to systems

Data theft

Fake reviews


Whilst there are many highprofile cases of cybercrime such as the alleged interference in the US elections, it is the SME market which is being targeted. There are also potential regulatory fines to pay with the introduction of the General Data Protection Regulation (GDPR) in May this year. If regulators feel a business hasn’t protected customers personal data

adequately a business could be fined up to 4% of turnover or €20m, whichever is the greatest. “If you had discussed cyber risks with clients 5 years ago, they wouldn’t have given it much thought but now they have either suffered an attack or know somebody who has” added Jenkinson. Based in Thirsk but with national coverage, Sector Associates provide independent insurance advice for the leisure and hospitality sector. Jenkinson added “The market is competitive, but we are able to improve the cover, including cyber and still reduce premiums whilst providing an in-house claims service”. Sector have access to leading insurers and underwriters who understand the bespoke risks the hospitality industry faces. To discuss your insurance requirements please contact Sector Associates on 01845 527428 or visit

The Springboard Charity


here have always been challenges facing the hospitality industry. Long hours, low pay and a lack of prestige have often deterred people from considering a career in the profession, and with upcoming political changes on the horizon, these issues could potentially worsen in the coming years. That’s why it’s vital that we begin to paint the hospitality industry as a valuable, worthwhile and rewarding career option. Enter The Springboard Charity. Springboard is the hospitality industry’s charity, which helps young people and those with barriers to employment to gain the skills, qualifications and confidence they need to enter the hospitality industry. The charity also helps businesses within the industry – such as bars, hotels, and restaurants – by providing talented, qualified candidates that go on to become valuable parts of the these businesses. Springboard does this in a variety of ways. For beneficiaries, it offers high-quality employment programmes (Hospitality Futures, KickStart), that equip them with both practical and soft employment skills, and then finds them relevant work placements for them to gain experience – and potentially, a

new job. For businesses, it offers the chance to recruit welltrained, keen and enthusiastic people from all walks of life, who are desperate to build a meaningful career. This twopronged approach helps tackle the skills and staffing shortages that are currently permeating the industry from both sides. In addition, Springboard decided that encouraging school children into the industry during their formative school years was vital to their cause, and so they offer year round educational programmes. FutureChef, Gems and FAB help those in education to discover the wide range of exciting careers that the industry holds, ensuring they see hospitality as a desirable career option when they come of age. In order to carry out their charitable work, they rely on the support of

generous sponsors, business partners and fundraising activities throughout the year. When it comes to business partners, Springboard works closely with the companies to provide them with holistic solution to fit their people strategy - by engaging with the charity on a number of activities, designed to complement their recruitment, retention and staff progression requirements. If The Springboard Charity’s work could be beneficial to your business, then visit their website, or email to find out more about becoming one of their business partners.

Hotelier & Hospitality Design

Solving Hospitality’s Biggest Issue








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