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September 2017: Restaurant Tech Live, Hotel Tech Live, Bar Tech Live

Hotelier & Hospitality Design


Over 75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel

call

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*Source: TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Game of Thrones ©2017 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Ballers ©2017 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Sully © Warner Brothers Pictures. Fantastic Beasts and Where to Find Them © 2015 Warner Bros. Entertainment Inc. and Ratpac-Dune Entertainment LLC. All Rights Reserved. THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADE MARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY. ALL RIGHTS RESERVED.Correct at time of supply: 09/08/17.


Contents September 2017

Industry News Restaurant Tech Live Show Hotel Tech Live show Bar Tech Live Show Restaurant and Bar Design show The Bar and Pub Show The Restaurant show Hotel Amenities Business Directory

6 18 24 30 36 44 46 48 56

www.hotelierandhospitality.com

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O Acc 14 re 64 dit 4- ed 1 Le to ve l5

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944


Industry News

Luxury shepherd huts launch at Richard Corrigan’s Virginia Park Lodge

Hotelier & Hospitality Design

Twelve luxury shepherd huts created by Blackdown Shepherd Huts have taken up residence at celebrated Irish chef Richard Corrigan’s exclusive hotel Virginia Park Lodge in Cavan, Ireland.

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Richard, who also runs Corrigan’s Mayfair and Bentley’s Oyster Bar & Grill in London, is delighted by the addition of the twelve original Turnkey Shepherd Huts at his exquisite country hotel. He says: ‘The shepherd huts are our new luxury accommodation at Virginia Park Lodge, and they are located beside the lake so our visitors wake up with undisrupted views of the beautiful Lough Ramor.’ Will Vickery from Blackdown Shepherd Huts, which is based in Somerset, says: ‘Richard’s guests will get the very best luxury huts from Blackdown. We’ve worked with Richard to achieve what he

envisioned with the huts and they are full of our clever solutions that make our shepherd huts unique and full of character.’ The Virginia Park Lodge Huts have oak chassis and the Blackdown signature oak cladding, oak steps, hard wood painted windows and doors, oak floor, electrics and plumbing, light switches and light fittings, fold down wall bed, oak table and storage benches, hand-made kitchen unit with oak worktop, Neff hob, integral fridge and kitchen cupboards, shower, basin and toilet. The huts allow guests to enjoy the splendour of the grounds, lake and woodlands with all the home comforts including running water, plumbing, electricity and a wood burning stove to take the edge off the evening chill. Priced from €190 per night on a self catering basis

including a welcome hamper of essentials, the huts are bookable through Airbnb and Booking.com Blackdown Shepherd Huts have seen a recent rise in demand for their bespoke shepherd huts from hotels and those in the hospitality trade for a range of purposes. From honeymoon suites to extra guest bedrooms, catering outlets, intimate dining rooms, spas, and treatments rooms, and even safari lodges, the shepherd hut is fast becoming the new add on for hotel and catering opportunities. Inspired by the traditional shepherd’s huts of yesteryear, Blackdown Shepherd Huts create their Heritage, Turnkey, and Towby Huts with the hospitality industry in mind.


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BEVERLY HILLS WELCOMES A NEW LUXURY HOTEL: WALDORF ASTORIA

B

everly Hills has welcomed another luxury hotel to its neighbourhood, Waldorf Astoria Beverly Hills, marking the first hotel to be opened in the area since 2008. The new 12-story, 170-room hotel opened its doors on 1st June 2017 and is the brand’s first new build on the West Coast of North America. The property stands at the intersection of Wilshire and Santa Monica boulevards – the gateway to Beverly Hills. The new Waldorf Astoria Beverly Hills is located nearby the globally recognized five star hotels: The Peninsula Beverly Hills, The Beverly Hills Hotel and Bungalows, Viceroy L’Ermitage Beverly Hills, Beverly Wilshire, A Four Seasons Hotel, and Montage Beverly Hills. The city proudly claims the largest concentration of five star and five diamond hotels in the US, second only to New York. Hotels in this glamorous city dot the streets, catering to movie stars, monarchs, studio moguls and regular visitors alike, offering a home away from home with the finest quality for every taste and budget.

Hotelier & Hospitality Design

Julie Wagner, CEO of Beverly Hills Conference & Visitors Bureau comments:Beverly Hills is the world’s iconic hub of luxury travel and five star hotels, offering guests the perfect destination to relax in its numerous gardens and parks, shop designer or boutique brandsand recuperate as its world-class spas. The breathtaking views and chic feel of the Waldorf Astoria Beverly Hills will attract customers from all over the globe and is sure to be a huge success.”

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Each of the 170 guestrooms feature floor-to-ceiling windows opening onto elegant private balconies. Villa Suites offer guests manicured individual terraces and stunning views of the Hollywood Hills to the nearby expansive urban canyon of Century City. The over-sized guestrooms feature stateof-the-art technology and provide the utmost comfort. Waldorf Astoria Beverly Hills has formed a partnership with renowned luxury Swiss beauty company, La Prairie, to open Spa La Prairie within the hotel. The spa acts as the perfect tranquil haven, offering a rejuvenating and relaxing atmosphere for guests to unwind by experiencing the brand’s internationally recognized signature products and age-defying treatments.

Beverly Hills has long been recognized as a renowned culinary destination, from five-star gourmet dinners to charming bistros, as well as al fresco lunches and innovative eateries across the city. Waldorf Astoria Beverly Hills continues to catapult the culinary credentials of the city by uniting with award-winning Michelin-starred Jean-Georges Vongerichten to provide guests with exquisite dishes inspired by his global travels. Jean-Georges joins celebrity chefs Wolfgang Puck of Spago, Curtis Stone of Maude, Thomas Keller of Bouchon and Geoffrey Zakarian of Georgie and The Garden Bar. The hotel is not short of bespoke amenities; a personal concierge is assigned to every guest throughout the entirety of their stay to offer expert restaurant and cultural recommendations within the city and beyond. Guests can indulge in a spot of shopping at the hotel’s quaint boutiques or head to iconic Rodeo Drive just a 12-minute walk away. Waldorf Astoria Beverly Hills is currently participating in the city wide initiative, Beverly Hills: The City of WELLTH, that launched last month promoting health and wellness offerings throughout the city. From now until August 31,2017, guests can reserve the Detox & Cleanse Package that includes one night in a King or Queen Deluxe Room, a detoxifying bath and massage infused with ginger, coriander and plai essential oils as well as a cleansing tea ceremony service at the end of the day. For more information, visit lovebeverlyhills.com/wellth. For more information or to book a stay visit www.lovebeverlyhills.com


I

Industry News

ntellectual design and embracing technology can mean growing profits – and a better quality of living. Here Melony Spencer Creative Director at award-winning design agency Spencer Swinden explores how you can leverage both to illicit growth in your business.

Bedrooms at The George Inn, Maulden designed by Spencer Swinden. Construction by Kingshall Estate Ltd

HOW INTELLIGENT DESIGN, TECHNOLOGY AND PSYCHOLOGY CAN DIRECTLY AFFECT YOUR PROFITS

As a teenager, I remember asking my late father, “What’s it all for, why do we need to earn money?” He replied, “To improve the quality of your life and the people you love.” He then suggested that I read Zen and the Art of Motorcycle Maintenance where the author explored the concept of ‘Quality’. The premise that a combination of science, reasoning and technology, with creativity and intuition could bring a higher quality of life really resonated with me. Since then I have looked to these principles in inspiring my work in designing hospitality environments. At Spencer Swinden, our aim is to improve the sense of well-being of your customers in order to increase your profits. We consider your consumer’s emotions, instincts and needs because there is a valid psychology in how your customer feels and the journey they embark upon when they enter your venue. If your customer feels comfortable, contented and appreciated they are more likely to stay longer and consume more. Not only that, they are also more likely to tell others and ultimately become loyal advocates for your brand. Be aware that your customer’s experience starts even before they have set foot in the door and technology can amplify or, equally dampen, their anticipation. Social media is an imperative tool for businesses in the hospitality sector, but it needs to be managed properly in order to create a consistent and seamless customer experience.

t

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The Old Rectory House Hotel. Bar designed by Spencer Swinden.

Are we listening to our customer? Sometimes the answers are staring you in the face – and customers are usually very happy to provide feedback Has our customer base changed? Is our interior designed to resonate with our audience? What do you need to do stand alongside your local competitors with credibility?

This is by no means an exhaustive list but a good start in reviewing where your business is today. At Spencer Swinden we relish challenges as we see them as an opportunity for growth. If you would like to discuss a challenge you’re currently facing in your business don’t hesitate to contact us:

www.spencerswinden.com

Hotelier & Hospitality Design

Truly successful operations invest time in innovation, trend-spotting and as a result review their place in the market constantly. Be mindful that your business is transient and there are always new opportunities to improve customer experience, diversify, refine operations and ultimately, increase profits. It’s pertinent to regularly ask yourself:

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Straight To The Sauce Straight To The Sauce is a regional chef recruitment agency. We established our firm with the intention of helping fellow chefs achieve their full potential and helping restaurants and kitchens find the best talent in the UK and beyond. In an industry that’s facing an ever-increasing shortage of hospitality staff, we understand that connecting with the right chefs is a vital ingredient for any business’s growth and success. For many kitchens, finding the right balance of staff can be a difficult process, putting stress and an extra workload on existing team members. This can sometimes overflow into negativity and bad customer feedback, causing a loss of revenue that can be devastating for any business.

Hotelier & Hospitality Design

‘Straight To The Sauce’ is an independent boutique agency, which means we don’t charge our clients over-inflated consultancy fees. We take pride in being able to spend time focussing on our individual candidates’ strengths and qualities, matching them with our clients’ needs. We always make sure that we place our chefs in the right position, rather than just for filling a vacancy at a minute’s notice. We want to help our chefs’ careers progress, so they can continue to flourish and feel passionate about their trade.

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All of our hospitality packages are specifically tailored to suit your affordability and budget, as we know that no kitchen is the same.

Are you ready to cut down on hiring costs and recruit the ideal chef for your restaurant? Call or email us today. Straight to the Sauce helps chefs find the right opportunities From French bistros, modern gastro menus, location catering, Michelin-starred restaurants and 5* hotels, we have a client base of some of the industry’s most renowned chefs. That are ready to share their wealth of knowledge or maybe just offer a chance to refine your culinary knowledge and sharpen your knife skills. What ever you employment situation our friendly team of constants, would love to speak with you and discuss how we could help your career develop and help you achieve the rewards and benefits you deserve… Cornwall Office: Please contact us with any questions or queries on: Office hours 9:30-6:00 Tel : 01637 621554 Out of hours 24hr. Tel : 07342 824278 Email your CVs straighttothesauce@yahoo.com


Thermometers

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The 6 questions you need to ask about your op

Hotelier & Hospitality Design

By Luis De Souza, Chief Executive Officer of NFS Technology Group

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A recent survey of performance found that restaurant and pub operating costs now stand at more than 50% of turnover.

straight from tableside to the kitchen.

And although the same survey also discovered the sector is still feeling a lot of confidence, keeping operating costs under control makes good sense for every hospitality business.

So do you know the answers to these 6 questions?

As many successful restaurants and bars have found, the answer can be surprisingly easy: restaurateurs and bar operations need to invest in a good EPoS (electronic point of sale) system. This up-to-the-minute technology helps to control every aspect of the business, all the way from maintaining viable stock levels to ordering. It’s also able to reduce labour time and costs by giving serving staff easy to use handheld devices that can send orders

Sounds attractive? Of course – but how do you determine what’s the best EPoS system for your restaurant? Naturally, you need to think hard about your business and determine the challenges that you want to overcome.

1.

Do you throw a lot of stock away? How much is it costing you every week?

2.

Do you know which of your dishes sell the best – and which ones should be knocked off your menu?

3.

Do your labour costs seem too high for the number of covers you serve every day?

4.

Do customers ever complain about slow service or getting the wrong meal?

5.

What are your busiest times –

and are they actually the most profitable? 6.

Which of your suppliers offer you the best prices on a regular basis?

If you don’t have a good EPoS system like Aloha from NFS, chances are you either don’t know the answers to some of the questions – or if you do, you can’t say what the reasons behind them might be. Technology has made a fantastic response to the changing needs of today’s challenging restaurant environment, and the best EPoS systems for restaurants can provide major benefits. Restaurants and bars are dealing with a shift in diner spending patterns. They are seeing a rise in popularity of casual dining experiences – an average diner is now only in a dining outlet for 45 minutes. Competition is also on the increase from outlets using delivery services including


perating costs

1.

2.

3.

4.

5.

Can your EPoS system capture data that will help you improve your supply chain and stock ordering choices, identifying dishes that are selling well? Can your staff use dedicated handheld devices, iPads or mobiles to take orders with this system? Does the EPoS enable orders and payments to be taken tableside so your staff do not waste time walking around? Does the system integrate with a kitchen automation system so your chefs can begin fulfilling orders when they are sent from tableside? Will it integrate with other systems such as accounting, as well? Which businesses like yours use the system – are there testimonials?

EPoS systems are available to suit any size of restaurant or hotel; some can be provides as web-based enterprise systems accessible anywhere with an internet connection. This is useful when you have a group of hotels or bars to run, and reduces the duplication of technology and roles in different locations. Any data the EPoS collects should be accessible as comprehensive reports to provide an end-to-end view of operations in your organisation, no matter its size. EPoS can even help with difficult areas including fraud prevention – unusual behaviours can be easily spotted because transactions are tracked – and table management. Capturing guests’ data also means a restaurant can devise targeted marketing campaigns to will appeal to different preferences. The best EPoS systems for restaurants

even alert restaurant managers that a diner is posting adverse social media reviews so you can address issues before diners leave your establishment. CAU restaurants have used Aloha EPoS for ten years and plan to roll out the system as the group grows, according to Estates and Property manager Colin Williams. He says: “It’s definitely saving us money in terms of time, efficiency and capturing data so we can identify trends. It’s amazing for stock control – one of our biggest challenges - and it integrates well with our other platforms. “Our market is constantly changing, and Aloha helps us keep up with that. In all, it helps us deliver a slicker service.” That’s a great recommendation for the capabilities of state-of-the-art EPoS.

Find out more about Aloha EPoS from NFS Technology Group at www.nfs-hospitality.com

Hotelier & Hospitality Design

Deliveroo. So how does EPoS help? We have identified 5 key questions you should to ask your software vendor.

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LEDIFICE with Photocell

Lumena Lights

Hotelier & Hospitality Design

Professional Bollard and Path Light specialists Lumena Lights Ltd. supply quality outdoor lighting to hospitality establishments including Boutique Hotels, Resorts and Golf Hotels. Commercial ranges are exclusive or not widely available, and are perfectly suited to locations where appearance and safety matter.

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Products accommodate replaceable LED bulbs so if long-life LEDs fail, only the bulb is replaced, not the entire unit. The ‘replaceable’ factor keeps maintenance to a minimum and allows many lighting effect options. A warmer, decorative light may be required, or perhaps a bright white light for a specific route. Lumena’s Photocell ‘Dusk to Dawn’ bollards have an inbuilt sensor to switch the light on at dusk and off when light. This fully automated system means lights are never left on in daylight and ensures secure illumination at night. This saves money and maintenance time. ‘LEDifice’ bollard heads are designed to accommodate the supplied, large 20W LED ‘Corn’ bulb. This exceptional bulb offers instant bright light (2100 Lumens) ideal for photocell use, unlike metal halide or SON lamps which ‘warm up’. The expected 30,000 hour life reduces maintenance, with the likelihood of lasting over 10 years if used 8 hours per day, and costing as little as £12.00 PER YEAR to run. There are various heights and head designs, in a Graphite Black or Garden Green finish, plus In-Ground versions for extra secure installation.

Litetower with LED Bulb Two cutting-edge alternatives to heavy-duty bollards are ‘Airlite’ and ‘Litetower’, crafted from strong 3mm thick ‘Anodised Aluminium’. This weatherproof, noncorrosive material is well-suited to bad weather or coastal environments. A robust protective layer is formed over the polished surface which lasts indefinitely. It looks like highgrade Stainless Steel, but costs a fraction of the price. The Airlite’s solid crystal glass head ‘bubble-effect’ is pleasing in daylight, and beautiful at night. It acts as a standard path light and as an uplighter - if placed beneath trees the effect is amazing! LED bulbs are accommodated, and dichroic coloured lenses create amazing colours! The Litetower’s specially designed head accommodates LED bulbs from candle size, up to large 20w LED ‘Corn bulbs’ for areas where bright light is required. There is an internal mirrored reflector and frosted glass diffuser to soften the light. The friendly Lumena team are always on hand to help Trade Discounts Available Website: www.lumenalights.com Email: sales@lumenalights.com Tel: 01327 871 161 Also find Lumena on Houzz, External Works, Facebook, Twitter & Instagram.


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Big data is set to transform restaurant operations beyond recognition

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hilst big data analytics has transformed the way almost every other industry optimises their product and service offering, the restaurant industry still relies on outmoded spot check surveys to track operational performance. Consider two examples. A major factor in the continued growth of Airbnb is their access to, and use of data. They optimise their website and apps using analytics to actively monitor every aspect of their product. Simultaneously they run a system that allows both venues and customers to constantly share their experiences, which helps improve their service. At the same time a restaurant is left to use mystery dining spot checks to get the views of a couple of paid reviewers on their service, and for their core product – food, they have to rely a small amount of anecdotal feedback from person or via sites like TripAdvisor. Service information is limited and product information is almost entirely missing. The little information restaurants can get is often misleading. Asking a couple of mystery diners their thoughts doesn’t tell you what the hundreds of authentic customers are thinking or experiencing. The same problem applies to using sites like TripAdvisor, which collects a small number of extreme views, or email surveys that collect responses from a specific type of customer too long after the meal itself. The difference is substantial.

Whereas every decision a company like Airbnb makes is based on data insight and ideas can be rapidly tested, for restaurants, development and investment decisions on new dishes, new menus and even new sites, is still based primarily on instinct and gut feel. The financial risks for restaurants, as well as the effects on repeat rates and new bookings are significant. It doesn’t have to be this way. We are delivering big data to the restaurant industry. For a typical client restaurant Yumpingo collects and analyses feedback from 5,000% more customers than TripAdvisor and 3,000% more than post-dining surveys every month. That changes everything. Restaurant operators can now see exactly how their service and food (at a dish level) is performing for every venue, every day and on every service. More customers are engaged, leave happy, tell others and return. Restaurant owners can now also access actionable insights to better manage their current and future estate with more certainty, less financial risk, greater consistency and more operational control. Big data analytics from genuine guests is set to transform the way the restaurant industry operates, beyond recognition. Yumpingo is at the heart of this change. If any of this resonates with you as an operator it would be great to hear from you and get your feedback on how our platform can help your business.

Gary Goodman Chief Executive Yumpingo enquiries@yumpingo.com 0203 771 0380


Electronic Hotel Door Locks for ease of use and increased security.

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“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel

www.tss-locks.co.uk

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Restaurant Tech Live Show

RestauRant tech Live

Restaurant Tech Live, which runs alongside Bar Tech Live, is Europe’s largest exhibition dedicated to the emerging technologies and services that are redefining the future of the food and drink sector.

Hotelier & Hospitality Design

The 2017 event will be packed with the products, gadgets and devices that are transforming the look, feel and future of the restaurant and bar scene from the very latest in data capture technology and virtual reality systems to multi-touch kiosks and revolutionary tabletop menus.

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Notably, the event has grown unimaginably over the past year, so you’ll now be able to network with over 350 innovative suppliers and try, test and touch a wide array of the most innovative products from around the world, including the hottest new trends in technology for restaurants, all under one roof, across 6 different conference halls. Not to mention, some of the world’s biggest brands, including the likes of Barclaycard, Worldpay, BT, Yelp, NextMenu and many more! Plus, you’ll be able to listen to 150 brilliant seminars lead by technology visionaries and inspirational industry leaders, as this year’s incredible keynote line-up includes the Market Growth Officer at Pizza Hut, Head of Systems

at Jamie Oliver Restaurant Group, Founder and MD of Tossed, Founder and Director of Firezza, Head of Sales at Tevalis, and the COO of Zonal. And it doesn’t stop there. You’ll learn how to boost your profits, build your brand and grow your business by engaging in panel sessions, gaining 1-21 expert advice and taking advantage of unparalleled networking opportunities! What’s more, you’ll gain unprecedented access to both the Restaurant and Bar Design Show and Restaurant and Takeaway Innovation Expo, two

industry-leading events designed to showcase the very latest in innovation and design for the restaurant sector. With so much going on across the two days, completely free of charge, can you really afford not to be there? Register for your free ticket now at the website. Your ticket includes access into six other leading events for the hospitality sector, including Restaurant & Bar Design Show and Bar Tech Live.

www.restauranttechlive.co.uk


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What’s the point of capturing data unless you plan to use it? CRM is probably the most used and abused phrase in marketing right now. At Adactus, our Data Know How team use the following definition: CRM is a customer-centric model that allows businesses to manage customer relationships based on the insights gained from data. It is a serious, strategic, marketing approach in which decision-making is based on hard facts - not “gut instinct” or in-built prejudice. It is not fluffy. It is the appliance of data for maximum commercial gain. Brands need to treat customers in the most appropriate way, specific to them. With the advent of digital, and in particular mobile, the world has moved from broadcast to narrowcast communication. One size does not fit all. If the Marketing Department is your communication engine room, data is the fuel. Turning data into insight requires a blend of technical analysis and marketing skills. Our Data Know How team is made up of expert database programmers, data analysts and marketing professionals. We know what we are looking for in your data and are programmed to deliver commercial results. We can help you segment your customers based on behaviour (recency, frequency and value) and lifestyle & life-stage characteristics. We’ll identify the most profitable customers, the most loyal, those most likely to defect to the competition, which products they buy (and don’t), their satisfaction with your brand. With this insight, you can talk to customers in a language they can relate to, with messages and offers relevant to them, retaining their custom. And on top of that, if you know what type of people most appreciate your brand, you can go and find more like them.

Hotelier & Hospitality Design

Mike Pearce, Director of Data Know How at Adactus, is proud of the results his team has delivered for clients. But he’s also concerned that many hotel and restaurant brands are yet to realise the value of their data, barely scratching the surface of its potential:

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“Our approach has helped brands in the restaurant and hotel sectors get much closer to their customers, demonstrably improving commercial performance and marketing ROI. If you’re still looking at data analytics as a cost rather than a revenue stream – we really need to talk!“


data

know

how

CRM | LOYALTY | ANALYTICS

Tel. +44 (0)1844 269090 hello@adactus.co.uk

www.adactus.co.uk

We’re exhibiting at Restaurant Tech Live come visit us on Stand 8154 to find out more.


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Restaurant Tech Live Show

Hotelier & Hospitality Design

countrhq.com info@countrhq.com

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Point of sale (POS) system is arguably the most important function in any type of business. It helps merchants to centralize their business process – from registering transactions to managing inventories and analyzing store perforqmance.

works on any Android or iOS tablet and comes with an online dashboard that lets you set up shops anywhere. As a cloud-based POS, Countr accommodates business to have unlimited products and run multiple stores with zero limitation. It is also extremely cost-effective as Countr can be used with your existing hardware and easily connected to any payment provider – eliminating the need to implement an expensive new system every time your business grows.

The modern POS technology can even save retailers a lot of time, allowing them to focus on delivering excellent customer experience and growing their business. Thus, it is no surprise to see an increased number of retailers leverage the POS technology in order to remain competitive.

Countr serves businesses within all industries including cafes/restaurants, fashion stores, food trucks, and popup stores, with a single location or many. The POS is built to run high volume sales remotely and will always remain fully operational online and offline.

One of the most flexible POS in the market is Countr. It

If the internet goes down, retailers can still make


with its powerful reporting feature. It enables merchants to perform in-depth store analysis by looking at their daily, weekly, or monthly sales in real-time. Not only that retailers can know how well they have performed, but they can also make better business decisions.

In today’s ever-crowded marketplace, retailers of every size deserve access to detailed analytics. The modern POS technology can help business owners gain unparalleled insights into their business with the click of a button.

On top of that, it is easy to keep track of retailers’ best customers and their favourite products with Countr’s customer database. Thus, store manager can give rewards or create tailored marketing promotions to improve customers’ loyalty.

The faster and more accurately they can access and analyze the information collected by the POS, the better chance they have to make real-time decisions that will ultimately affect profitability.

Countr is the next-generation POS, designed to simplify your day-to-day business process. With a growing number of customers in more than 100 countries, Countr is available in 8 languages and over 30 currencies.

Countr can help retailers to stay ahead of the game

www.countrhq.com

Hotelier & Hospitality Design

transactions and synchronize the data when the internet comes back up. Business owners can instantly benefit from streamlined ordering – allowing them to speed up purchasing process. The more orders you can take and process correctly, the more money you can make.

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Hotel Tech Live Show

Hotel tecH live

Hotelier & Hospitality Design

On the 26th and 27th September, ExCeL, London, will throw open its doors to over 3,000 key decision makers, buyers and business owners from across the hotel sector. Here, all from under one roof, completely free of charge, visitors will be able to see, test and touch the technology that will transform the way they run their business, attract customers and set themselves apart from the competition.

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Hotel Tech Live is Europe’s largest exhibition dedicated to the emerging technology, systems and products that are breaking new ground in the hotel sector. The 2017 event will be packed with the industry-transforming solutions that are redefining the look, feel and future of hotels across the globe, showcasing everything from the AI-enabled concierge robot to the industry’s smartest augmented reality training solution. This is the most progressive event for the hotel sector providing an unprecedented opportunity for hotel owners to take advantage of unparalleled networking opportunities with 3,000 forward-thinking industry professionals from across the globe.

www.hoteltechlive.co.uk

Not to mention, following the show’s rapid expansion, the exhibitor line-up is the best it has ever been. You’ll be among the first to try and test the latest in virtual reality systems, interactive customer service features, artificial intelligence, data capture technology, multitouch kiosks and much more! What’s more, you can now connect with over 450 visionary suppliers, including the likes of; Trivago, Salto Systems, Robots of London, Pyramid, Panasonic, Worldpay and Barclaycard. In addition to ground-breaking suppliers from around the world, the show has attracted some of the most successful businesses and leaders in the industry to deliver seminars and provide 1-2-1 expert advice, including the likes of Rob Paterson, Commercial Director at Village Hotels; Aly Thompson, Leader of Industry Management Europe at Trivago; Thomas Magnuson, Founder of Magnuson Hotels, David Taylor, CCO at GLH Hotels and many more! Plus, you’ll be able to sit in on panel sessions led by technology visionaries and gain business advice by engaging in topical discussions about the latest developments and trends that are new for 2018! Hotel Tech Live runs alongside six other leading events for the hospitality sector, including Restaurant Tech Live and Restaurant & Bar Design Show, providing you with everything you need to transform your operations, across 6 different conference halls. To register for your free ticket to the show, simply visit www.hoteltechlive.co.uk


26 & 27

SEPT

EXCEL LONDON

EUROPE’S LEADING EVENT FOR TECHNOLOGY AND INNOVATION IN THE HOSPITALITY SECTOR

Try and test the latest products and services to revolutionise your business

400 CUTTING EDGE SUPPLIERS

PANEL DEBATES

150 SEMINARS

INNOVATION AWARDS

1-2-1 EXPERT ADVICE

AND MUCH MORE!

SPEAKERS INCLUDING:

Magdelena Osmola

Thomas Magnuson

Olivia Byrne

Oliver Derycke

Marketing Director, Mcdonald Hotel & Spa

Founder, Maguson Hotels

Company Director, Eccleston Square Hotel Limited

Former COO, Louvre Hotels

REGISTER FOR FREE TICKETS!

WWW.HOTELTECHLIVE.CO.UK CALL 08000 68 69 70


Hotel Tech Live Show

SALTO on show at Hotel Tech Live The UK’s most exciting event for technologies breaking new ground in the hotel sector, Hotel Tech Live at ExCeL London, 26-27 September, will see SALTO systems showcasing new products and features on Stand 7090.

Hotelier & Hospitality Design

“Hotel Tech Live provides a great forum for SALTO Systems to showcase our latest product innovations,” says Darren Keating, National Account Manager Hospitality.

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“SALTO continue to deliver the most advanced and flexible electronic locking solutions in the hospitality market. “ “We very much look forward to providing live demonstrations of our new products and software during the event, as well as discussing the real benefits that can be delivered through the deployment of a SALTO solution”. Highlights include:

XS4 One With a large variety of models, XS4 One electronic hotel locks fit virtually any door without wires and are very easy to install and maintain. It integrates the latest technology in mobile access and wireless locks including BLE + NFC mobile technologies. Aelement Fusion AElement Fusion is an electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented. It eliminates lock hardware on the door by encasing all electronic components inside the door itself, making security virtually invisible. JustIN Mobile The intuitive SALTO JustIN Mobile app communicates securely via the Cloud and enables guests to receive a room key online, anytime and anywhere. Technologically cutting-edge, SALTO Mobile means the end of lost key hassles, expenses and

waste. Plus, the technology isn’t limited to hotel rooms; it can also be used on main entrance doors, elevators, car park barriers, meeting rooms, etc. Aelement Our contactless hotel lock that allows hotels to integrate all their guest rooms’ physical security needs into one stylish, energy efficient, reliable, wire-free system. The minimalistic design of its RFID reader compliments any door and can be combined with a wide range of designer handles. So if you’re looking to incorporate smart access control technologies that present exciting advantages to drive business to your hotel, providing your property with cutting-edge solutions to stand apart from the rest, stop by Stand 7090 to meet the SALTO team and see a live presentation of our technology.


Visit us at: HOTEL TECH LIVE ExCeL London, 26-27 September, 2017

Introducing the next level of connectivity with your guest.

Ælement Fusion

An evolution in hotel lock engineering by SALTO.

INVISIBLE INNOVATION

THE CHOICE IS YOURS

MOBILE TECHNOLOGY

Electronic circuit board and battery pack.

Choose the reader finish & handle designs that best fits your hotel style.

Wireless & mobile embedded onboard.

SALTO HOSPITALITY SOLUTIONS Tel.: 01926 811979 Email: hospitality.uk@saltosystems.com www.saltohospitality.com


Hotel Tech Live Show

Driving profits from parking spaces: maximise yield from your hotel car park Finding sources of ancillary revenue is becoming increasingly important in the hotel industry. Everincreasing competition and financial ups and downs have lead to mounting pressure on hoteliers to come up with innovative new ways to supplement room revenues.

Hotelier & Hospitality Design

One of the largest sources of potential income is your hotel car park. Parking can be a lucrative business for hotels - yet it is a revenue stream which remains largely untapped, despite being easy to profit from with the right solution.

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Most hotels have spare spaces in their car park at off-peak times, or even the majority of the time if guests travel by other means. Similarly, car parking prices are rarely updated, with little focus on maximising the revenue from parking. Empty spaces are a missed opportunity - and yield from your car park should be managed just as closely as that from your rooms.

An increasing number of hotels are now using JustPark to maximise their parking revenue. Using industry-leading technology and a unique data-driven approach, JustPark are experts in parking yield management - filling previously unused spaces with targeted marketing to a large user base, and driving higher returns from hotel car parks through dynamic pricing. Over 300 hotels across the UK (including Marriott, Hilton, Premier Inn and Holiday Inn) use JustPark’s award-winning solution to manage their car parks more effectively enjoying increased revenue and guest satisfaction as a result (with the service rated 96% by users). By reaching 1.5 million users via its app and website, JustPark can fill hotel car parks easier than any parking operator. Hoteliers have total flexibility to accommodate any guest and staff requirements including increased volume due to conferences and events. JustPark’s dynamic pricing engine (winner of the British Parking Awards 2017) generates optimum daily rates based on demand - and increases hotel parking revenues

by up to 100%. The flexible tariff system is easy to implement and managed by the JustPark team.

Case study: Renaissance Manchester • •

Increased revenue by 108% Average customer rating 4.7/5

“We have worked with JustPark for a year - and right from the initial contact to planning and implementation, we have found the whole team helpful, professional and supportive. The partnership with JustPark has been key in driving additional revenues for our hotel.” - Cameron McNeillie, General Manager Find out how to maximise your parking revenue by emailing hotels@justpark.com or visiting www.justpark.com/hotels.


Increase your car park revenue by up to 100% Work with the industry-leading solution .in parking yield management for hotels.

Boost ancillary revenue with

smart parking management

Fill your empty spaces with marketing to 1.5m drivers Drive higher yields with our award-winning pricing system Improve guest experience with a 5 star rated service

working with

justpark.com/hotels


Hotel Tech Live Show

Booking a meeting room online can be just as simple as booking a bedroom

W

hy does it seem so difficult to book a meeting room? I can book almost any type of bedroom on a hotel's website but it is rare to be able to book a simple meeting room with some refreshments without entering into a complicated contract. The ability to book a meeting room as quick and easy as a hotel bedroom seems hard to find.

Hotelier & Hospitality Design

When we spoke to industry colleagues, they told us not to worry; technology will make meetings obsolete; social media, video conferencing, conference calls are the way forward. We disagree…

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There are some things that are just better face to face, things tend to get done, stuff happens. You can read body language, you tend to get a greater level of participation (who knows what level of multi-tasking is going on during a voice conference call!); and we get a chance to remind ourselves that it is just great to meet people! We can do almost anything on our smart phones but book a space to have a meeting in a professional location at short notice? Not

as slick as we thought. Not as easy as a pizza or a restaurant table… Why can’t we just make it simple? Everything else has moved on, where is the platform for meeting rooms? This was part of a blog we wrote a few years back, fast forward to 2017 and we are now launching Kruto at Hotel Tech Live. We decided there must be a way of providing a simple, low cost platform that can power this? Give a total technology solution that enables you to reach out to your market as you know best and enable them to book a meeting room swiftly, secure payment and communicate with them throughout the journey, maximising upselling opportunities? Now there is! Kruto is a simple but powerful tool providing a modern booking solution for small meeting spaces. This can be in the form of a branded booking app for super-fast intuitive bookings and/or simply a booking link off your website...You can replace contact forms with live bookings. Imagine how much admin you can save, managing your smaller meeting space online.

Directly on your own website and completely commission free. You can drive direct bookings and repeat custom by being the easiest to do business with, delivering the best hospitality. We also offer automation beyond booking with a Digital Signage option and integration to a QR code meeting room access / door locking solution for a total meetings experience. For anyone interested in Kruto you can sign up for a free 30 day trial at the show. We cant wait to meet you and talk about Kruto, a cool new way of connecting customers to your meeting space. We are simple, slick & lightening quick.

www.wearekruto.com

We are exhibiting at Hotel Tech Live Visit us on Stand 9106 to find out more


MORE REVENUE LESS COST SIMPLIFY TAKE CONTROL


Bar Tech Live

Hotelier & Hospitality Design

scene of the future. Try, test and touch the most innovative products, systems and services, from around the world, find the hottest trends in technology for bars, discover the technology to revolutionise the way you engage with your customers, hear from over 150 of the industry’s leading experts, benefit from 1-2-1 business advice, take advantage of unparalleled networking opportunities, connect with over 200 of the most inspiring suppliers in the marketplace and much more!

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B

Find out what’s coming next in an industry that’s becoming increasingly technologically advanced.

The event takes place on the 26th & 27th of September, at ExCeL, London. Tickets are free and you can register for the show at www.bartechlive.co.uk

From amazing lighting and automated bar devices to atmosphere changing features and innovative payment solutions, the show provides you with a unique opportunity to interact and connect with the industry’s technology visionaries who are shaping the bar

ar Tech Live, running alongside Restaurant Tech Live, is Europe’s leading event for the high-tech products, devices, gadgets, and services that are transforming the look, feel, and future of bars.

There is no other show that offers unprecedented access to seven leading events for the hospitality industry. Whether you are a food and drink business owner or an industry professional, this is the most complete event for the hospitality industry and not one to be missed! Register now for your free ticket at www.bartechlive.co.uk Discover the six industryleading shows running alongside Bar Tech Live at www.restaurantbusinessshow.com


26 & 27

SEPT RUNNING ALONGSIDE:

SPONSORED BY:

ExCEL LONDON

TEST OUT THE MOST INNOVATIVE PRODUCTS FROM AROUND THE WORLD

150 SEMINARS

TRANSFORM YOUR BAR WITH THE LATEST DESIGN

300 SUPPLIERS

FIND THE MOST INSPIRING SUPPLIERS AND LEADERS IN THE MARKET

REGISTER FOR FREE TICKETS

1-2-1 EXPERT ADVICE

RESTAURANTBUSINESSSHOW.CO.UK

OR CALL 08000 68 69 70


Aldo Zilli

Christine Bailey

Hotelier & Hospitality Design

Innovative chefs to dazzle vegan-hungry delegates with plant-based cuisine at UK’s first vegan Trade show

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A number of experts from the catering trade will be showcasing the delights of plant-based cooking as well as offering their insights into how best to integrate vegan meals into the major catering and hospitality trades, at the UK’s first dedicated vegan Trade show VegfestUK Trade on Friday October 20th 2017 at Olympia London.

Pasquale Amico

Nishma Shah

Phong, Amico Bio organic vegetarian Italian restaurant head chef Pasquale Amico, Tofurky chairman and founder Seth Tibbott, as well as vegan cheese maker Mel Rogers from Mel’s Kindness Kitchen. The Corner will include a Vegan Mylk and Latte workshop, looking at the use of plant “milks” in lattes and other caffeinated drinks, a Vegan Meat session dissecting the different varieties of plant meats available in the market nowadays, a Vegan Cheese Making and Blind Tasting Workshop, a Vegan Pastries, Cakes and Desserts session involving the making of veganised versions of the traditional favourites for every sweet tooth, an Italian masterclass demonstrating how Italian cuisine lends itself well to vegan cooking, an Optimum Nutrition Vegan Options panel dissecting which vegan options are best for those looking for meals to power them through their hectic lifestyles in the long run, and a panel discussion where industry experts from the vegan circles discuss the do’s and don’ts of catering for vegans in restaurants, cafes and other eateries as well as what vegans are looking for most when eating out. It is the hope of the show organisers that delegates attending the Plant-Based Chefs Corner will take away lots of delicious vegan recipes and useful ideas for incorporating vegan editions of everyday favourites into their own catering and hospitality businesses, thus providing the public with an ever-growing repertoire of vegan options everywhere and making it easier for them to choose more compassionate vegan consumer choices 3 times a day. The Plant-Based Chefs Corner is far from the by all and end all of VegfestUK Trade. Other featured areas of interest to Trade and Media professionals include a Vegan Celebrity Zone with some of the biggest names in the vegan scene right now, a Vegan Health Clinic where leading health authorities discuss plant-based nutrition, a Vegan Business Support lounge tailored to independent business owners and startups, an Independent Retailers Lounge where retailers can learn about effectively accessing the growing vegan market, and a Vegan Bodycare Pavilion showcasing the major vegan bodycare and beauty brands. There will also be up to 160 stalls packed with cutting-edge vegan products and one-off Trade special offers which are ideal for stockists attending the event.

Amongst the experts present at the PlantBased Chefs Corner – the area of this Registration for the Trade show will open from July 1st 2017 at inaugural event tailored to those working www.trade.vegfest.co.uk/registration. Trade and Media profes sionals can attend the in the catering and hospitality trades and event for free once they have registered. the growing Cafe Culture movement – are Italian chef and Soho Radio host Aldo Zilli, For the latest event updates, visit the show website trade.vegfest.co.uk or follow the Facebook event page here. alongside nutritionist, chef and author Christine Bailey, vegan caterer Shambhu’s founder Nishma Shah, 222 Veggie Vegan The show organisers extend massive thanks to the show sponsors Bute Island Foods, So Free Chocolate and Yaoh. restaurant head chef Ben Asamani, Vantra restaurant founder and manager Lenny


DAWNFRESH TROUT GIVEN ROYAL ENDORSEMENT Trout from Scotland was given the Royal stamp of approval when the £3.1m. expansion of RR Spink & Sons facility in Arbroath was official opened by HRH The Princess Royal. The company, which is part of Dawnfresh Seafoods, is one of the UK’s largest processors of seafood. It uses trout farmed on sites in Argyll to deliver the highest quality of products for top retailers such as M&S and Sainsbury’s. The 170-strong team in Arbroath prepares every product by hand – from curing and smoking to slicing and finishing – producing around 170,000 packets of fish a week. Dawnfresh employs over 30 staff in farming fish which is then sent

for processing to Arbroath and Uddingston, Lanarkshire, as well as being exported abroad as whole fish. Quality and care are of prime importance to consumers and everyone at Dawnfresh is proud to have been endorsed by RSPCA Assured for its sustainably farmed trout. The Princess was shown around the facility by Alastair Salvesen chairman of Dawnfresh. During her visit, she witnessed how products were made, from the arrival of the ingredients to the finished product being despatched to supermarkets and other outlets across the UK. Commenting on the visit, farming

director Stewart Hawthorn said: “high quality seafood is something for which Scotland is famous and our new unit processes fish grown at our sites in Argyll, some of which will end up on the plates of Her Majesty The Queen and her guests. “I am very proud that Dawnfresh gets to showcase its product around the world as well as to senior members of the Royal Family,” he added.

www.dawnfresh.co.uk

How Hotels And B&B’s Can Attract Families For School Holidays For More information go to www.hotel-magazine. co.uk/hotels-bbs-can-attract-families-school-holidays

What exactly makes your hotel stand out against the rest? On average, consumers visit 38 different websites when planning a trip and before making a booking, so failing to advertise yourself as a family-orientated hotel could result in yours being overlooked. With this in mind, here are five ways hoteliers and B&B owners can attract families for the school holidays: Advertise Local Activities Although your hotel might be the cheapest, failing to advertise nearby amenities and activities could result

in fewer bookings. In fact, 73% of holiday makers believe location is the most influential and important factor in determining where they stay. Remember – guests aren’t guaranteed to spend the entirety of their time at your hotel. Advertising local amenities on your website is essential during a consumer’s initial research stage. To do this you could set up a dedicated landing page, a PDF download or an interactive map: it would also be beneficial to provide this material physically once your guests have arrived as an added service. Highlighting family-orientated activities nearby will make your business appear more familyfriendly and therefore increase your chances of receiving larger family bookings. Fowey Hall Hotel

have achieved this by creating a landing page on their website dedicated to showcasing nearby attractions. They have featured a brief description of the attraction’s location with a ‘Read More’ box to enable potential guests to find out more information, such as directions and opening times. You could take it one step further and collaborate with local businesses and offer activity packages alongside your hotel packages. For example biking break packages that include the hire of mountain bikes or road bikes (either the hotel’s own or from your local bike hire shop), helmets, packed lunches or a special deal with local pubs orplanned routes and maps that highlight places of interest on route.

Hotelier & Hospitality Design

Now the summer season has arrived, families will inevitably be looking to book their muchneeded summer holidays; meaning peak season has arrived for hotels and B&B owners.

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Restaurant & Bar Design Show

Restaurant & Bar Design Show

Registration is now open for the Restaurant & Bar Design Show!

Hotelier & Hospitality Design

The show will welcome over 3,000 restaurant owners, bar owners, architects and interior designers working across the breadth of the design sector, at the ExCeL, London, on 26th & 27th September. Amazingly, tickets are free and visitors will be able to gain unique insight into the contemporary design trends, tips and techniques of the future!

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Restaurant and Bar Design Show is Europe’s largest and most comprehensive event specifically aimed at restaurant and bar interior designers. The 2017 event will be packed with industry creatives, who’ll be showcasing the very best in restaurant and bar interior design, including the likes of Cellar Maison, Lyco Group, Dover Design, Revive Joinery and O1 Creative. The most prestigious hospitality event in Europe provides an unprecedented opportunity for restaurant and bar owners to take advantage of unparalleled networking opportunities with top industry professionals, sit in on expert-led panel sessions, engage in topical discussions about the latest developments and contemporary design trends that are breaking new ground in the sector, take in 150 exclusive seminars from the world’s leading

restaurant and bar interior designers, connect with over 200 visionary suppliers from across the globe and so much more. Amongst the amazing keynote speaker line-up are some of the industry’s most influential figures, including the Creative Director at Azzurri Group, Pia Fairhurst; Head of Design at Tossed, Lisa Prisk; Group Brand Strategy Director at Thai Leisure Group, James Hacon; Non-Executive Director at River Cottage, Stewart Dodd; and many more. Don’t miss out on an opportunity to transform your restaurant space with the latest design ideas are trends of 2018! To register for your free ticket to the show, simply visit www.restaurantdesignshow.co.uk Your ticket also gives you free access to six other leading shows for the hospitality industry, including Restaurant Tech Live and Bar Tech Live.


26 & 27

SEPTEMBER

DISCOVER THE LATEST TOOLS, TRENDS AND DESIGN IDEAS TO TRANSFORM YOUR RESTAURANT PREMISES OVER 80 SEMINARS INCLUDING:

Lisa Prisk Head of Creative, Tossed

PIA FAIRHURST

JAMES HACON

Creative Director, Group Brand Strategy Azzuri Group Director, Thai Leisure Group

80 SEMINARS

5 ZONES

120 EXHIBITORS

Fuel your business ideas, and hear from the most current professionals in the industry

Including; Lighting, Al Fresco, Design, Furniture, Surfaces and more!

From innovative design aids to bespoke furnishings,we’ve got it all!

REGISTER FOR FREE TICKETS @RestDesignShow #RBDesignShow @RestaurantDesignShow #RBDShow

VISIT WWW.RESTAURANTDESIGNSHOW.CO.UK OR CALL 08000 68 69 70 NOW!


CREATORS OF FINE BESPOKE CLIMATE CONTROLLED WINE CELLARS, WALLS & PODS Specialists in creating innovative wine storage solutions in classic, contemporary or hybrid designs


THE NEW GENERATION WINE CELLARS

The combination of good friends, good food and good wine is an unbeatable one with good reason. And as our love affair with eating shows no sign of abating the trend to showcase wine within the restaurant setting is on the rise. Wine cellars are literally rising from the ground to unabashedly take centre stage in the chicest restaurants in town. This is obviously great news to those for whom the sight of a rare bottle of a Petrus is one that sets the heart a flutter with the same intensity as the promise of a leisurely night with a lover. At Cellar Maison, our passion is to inspire our clients to push the boundaries and explore a new world of innovative climate and humidity controlled wine storage solutions. Styles range from classic through to contemporary and hybrid designs incorporating luxury materials and finishes such as Macassar ebony, white marble, acrylic, copper and bronze. Cellar Maison is considered one of the UK’s leading providers of bespoke climate controlled wine storage and display solutions. With a passion for design and innovation our team of expert designers, engineers and joiners are defining the next generation of wine rooms, cellars, pods and wine walls. Our process includes producing 3D renders of all proposed designs so that you can see your vision come to life. You can also visit us on stand 1180 at the Restaurant Design Show, ExCeL, 26 and 27 September 2017.

EXPERT CRAFTSMANSHIP | LUXURIOUS MATERIALS AND FINISHES | INTEGRATED LIGHTING FRAMELESS GLASS WALLS | ABOVE OR BELOW GROUND | FREE CONSULTATIONS

Talk to us today and bring your vision to life cellarmaison.com | 020 3633 3286 | info@cellarmaison.com


Countr is a point of sale solution, built with omnichannel retail in mind. Retailers of any size can manage inventories, track sales in real-time, and perform in-depth store analysis with detailed reports. This is the only POS on the market that fully integrates with e-commerce platforms (WooCommerce or Lightspeed) and allows any payment provider to connect. The POS app is free to download and try out on any iOS or Android tablets, online and offline.

www.countrhq.com

JustPark uses industry-leading technology and a unique data-driven approach to maximise revenue from hotel car parks - filling empty spaces with marketing to 1.5 million drivers, and pricing intelligently to increase yield by up to 100%. Over 300 hotels across the UK (including Marriott, Hilton and Premier Inn) use our award-winning solution to manage their parking more effectively enjoying higher ancillary revenues and improved guest satisfaction as a result.

“We have worked with JustPark for a year and found the whole team helpful, professional and supportive. The partnership has been key in driving additional revenues for our hotel.� - General Manager, Renaissance Manchester Hotel

www.justpark.com/hotels

Avenista Table Reservation & Table Management software is the most powerful and flexible dining management solution available anywhere. Avenista is Windows software that turns your reservation process (either in-house or online) into a simple process that is designed to maximise restaurant profitability and ease your restaurant planning, deliver great customer service and build a reliable customer database at the same time.

Hotelier & Hospitality Design

www.avenista.com

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Collins is a revolutionary reservations & enquiry management system for the casual-dining, bar & pub industry. Manage real-time bookings and floorplan, as well as all enquiries, pre-orders, deposits, invoicing, queuing, ticketing & more! With over 1500 UK clients including the likes of Wahaca, Youngs, Fullers, Dirty Bones, Benugo, Rosa’s Thai Cafe and loads more, Collins has firmly stamped its authority on the casualhospitality marketing.

Collins is the ultimate, all-in-one tool to manage all aspects of your reservations business.

www.collinsbookings.com


Scanomat, founders of the revolutionary TopBrewer coffee machine, have launched an innovative stand-alone juice tap called TopJuicer.

Juice tap freshens up hotel breakfast service

T

he minimal footprint and stylish appearance of the TopJuicer is ideal for hotels, cafes and restaurants looking to serve a range of fresh, healthy beverages in a fast, clean and efficient manner.

Simon Bracken, Managing Director & Co-Founder of Scanomat UK said: “With TopJuicer we have completely reimagined juice machine design to offer a cutting-edge alternative way to serve juice in busy, self-service environments. The TopJuicer concept allows operators to present juice in an entirely innovative and disruptive way that will delight and surprise consumers, whilst satisfying growing demand for healthier drink options.”

No queues, no mess, no fuss. The TopJuicer makes the perfect accompaniment for self-service breakfast buffets and conference refreshment points as a contemporary alternative to tabletop machines or refillable juice jugs. The bagin-box juice rack is hidden under the surface, leaving the counter clutter and mess free. The aesthetically stunning swan neck dispenses up to 3 different types of juice, plus chilled water, with the option to add sparkling variations through a modular undercounter unit. The TopJuicer tap is height adjustable and swivels to allow for total flexibility of service. It is also possible to tailor to specific glass sizes as required. Each drink is dispensed within seconds with the ability to serve up to 300 glasses per hour! From an operational perspective, the TopJuicer is really simple to clean and maintain, simply attach a new bag-in-box when the juice is running low. The system cleans itself between each drink to ensure optimum hygiene levels and zero crosscontamination of juices. “Juice is often overlooked in hotel breakfast areas,” adds Simon. “I have seen many examples where the juice area has become messy and sticky, often with jugs left unreplenished. The TopJuicer removes a lot of manual labour and looks good to complement the rest of the breakfast service. The minimal design lends itself perfectly to an island setting to provide a modern juice bar destination.”

Still & Sparkling The innovative TopJuicer can serve a range of different juices and smoothies, including orange juice, apple juice and cranberry juice. The optional sparkling unit adds a new dimension to the drinks menu by providing deliciously refreshing sparkling juices and water on tap.

App-control The TopJuicer is kept up to date with the latest technology and is entirely app-controlled. Guests operate the TopJuicer by selecting their drink from an accompanying iPad or tablet. Alternatively, users can download the free TopBrewer app and connect to an available machine. The app connects automatically via bluetooth low energy connection and the machine dispenses the selected drink within seconds! To find out more visit www.scanomat.co.uk


THE PREMIUM COFFEE

EXPERIENCE Download the app to explore in demo mode

Watch the video

CONNECT

CUSTOMISE

To find out more contact us at sales@scanomat.co.uk or call 0800 032 7581 www.scanomat.co.uk

PAY


The Bar & Pub Show

Industry leaders take to the stage at The Bar & Pub Show The Bar & Pub Show is back for 2017. This market leading event will run alongside The Restaurant Show from 2nd – 4th October at Olympia London. Completely dedicated to the bar and pub sector there are new products and exhibitors to discover as well as a fascinating selection of live demos, masterclasses and talks from leading experts in the Bar & Pub Hub.

Take a look… Start the day right Breakfast is the most important meal of the day, so don’t miss the Breakfast Insights session with Simon Stenning, from industry-leading insight and intelligence providers MCA. Watch as he outlines the latest industry insights and key findings from the Pub Market Report. Liquid success. Menu magic An exciting cocktail offer is essential to any serious ontrade venue. That’s why the Bar & Pub Hub is pleased The right menu is at the heart of any successful food and to welcome foodie TV regular Pritesh Mody from Spirit of drink business. And there’s an impressive line-up in the Zing. Bar & Pub Hub’s ‘Menu design clinic’ with Tom Kerridge from The Hand and Flowers, Chef Patrons Andrew Pern This session will show you how to increase revenue from The Star Inn, Stephen Terry from The Hardwick without specialist investment, as Pritesh highlights the and Paul Dickinson, Director of Food at Fuller, Smith & potential for innovative pre-batched and aged cocktails Turner. This is a unique opportunity to learn from the best to transform your bar takings. as these industry leaders highlight exactly what makes a menu work, while providing expert feedback on your restaurant’s menu.

Hotelier & Hospitality Design

Industry insights

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Don’t miss the Bar & Pub Hub’s discussion with Pub and Craft Brewery Owner Dominic Worrall. This man has done it all – from over-seeing The Bull in Ditchling’s rise to become Great British Pub of the Year, to successfully crowd-funding Bedlam Brewery and launching an exciting online travel portal, Inn Places. Join the discussion to hear Dominic’s personal insights into his successful career. Taking place 2-4 October at Olympia, London, The Bar & Pub Show is an unmissable occasion for the industry to learn, connect and discover. With so much to see and try, you’re sure to leave full of inspiration to take home to your business. Plus, when you register for the show you’ll automatically have access to The Restaurant Show, Conscious Hospitality Show and Catering Equipment Expo, which all run alongside. Find out more and register at www.thebarandpubshow.co.uk.


ALONGSIDE

In partnership with THE MORNING ADVERTISER

DON’T MISS THE UK’S ON-TRADE SHOWCASE FOR BAR AND PUB PROFESSIONALS

Register FREE today thebarandpubshow.co.uk @BarPubShow #BarPub2017 Come and celebrate your sector, develop brand new skills and uncover fresh trends in our four dedicated live zones.

DON'T MISS:

Follow the crowds to the beating heart of the show. Here you’ll find endless opportunities to learn new businessboosting techniques, share your own take on burning issues and meet fellow bar and pub professionals.

Our purpose-built drinks destination is the perfect place to get up close and personal with industry influencers.

Tom Kerridge, Chef Patron, The Hand and Flowers

Stephen Terry, Chef Patron, The Hardwick

Andrew Pern, Chef Patron, The Star Inn

Pete Brown, Beer Writer of the Year 2009 and 2012

Paul Dickinson, Director of Food, Fuller, Smith & Turner

Jane Peyton, Founder, School of Booze

What’s really driving today’s fast-moving food and drink market? Find out as the ‘best of the best’ reveal their trade secrets and share the inside track on the techniques you need to get on top – and stay there. The battle starts here as emerging talent and experienced professionals compete to impress our judges and the crowds with their world-beating skills.

IN PARTNERSHIP WITH THIS IS A TRADE EVENT, NO UNDER 18’S WILL BE ADMITTED


The Restaurant Show

The Restaurant Show

The Restaurant Show is back at London Olympia from 2nd to 4th October 2017 and registrations are now open at www.therestaurantshow.co.uk. Celebrating its 29th year, it is the place to be for the hospitality industry to discover innovation, learn about new trends, see success and be inspired by over 500 exhibitors.

Hotelier & Hospitality Design

One badge four great shows

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Visitors will be able to access four exciting shows under one roof and enjoy the opportunity to update their business knowledge, develop their skills, watch some of the biggest industry competitions in the live theatre and network with peers. Running alongside The Restaurant Show will be The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo. Enjoy a feast of talent This year sees several impressive industry names taking to The Stage to share their stories, advice and ideas, plus create a little culinary magic. The list of industry stars includes Clare Smyth MBE, Stephen

Harris - Chef proprietor at The Sportsman, and passionate chef and TV regular Daniel Galmiche. On day one of the show don’t miss the chance to step outside your culinary comfort zone with Alan Christie, of Picture Restaurants and Ashley Parasram of the Trinidad & Tobago Fine Cocoa Co. Watch as these two turn the restaurant rule book on its head, treating sweet as savoury and creating innovative new flavour combinations to inspire your own menu. On Tuesday 3rd October, visitors will be able to watch the live finals of The National Chef of the Year competition. It has been running since 1972 and is one of the UK’s most respected and sought after culinary titles, recognising top talent in the chef community. The winner of the 2018 title will be revealed at The Stage alongside the announcement of the Young National Chef of the Year winner. There’s a chance to hear from the ubersuccessful Clare Smyth MBE live on The Stage. A Masterchef TV regular who became the first female British

chef to hold three Michelin stars, her newly-opened solo restaurant marks a fresh career high. Come to The Stage to hear the secrets of her success, and experience her signature dishes, in this muchanticipated live interview. The Restaurant Show is an unmissable occasion for the hospitality industry to learn, connect and discover. When you register for the show you’ll automatically have access to The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo, so if you’re looking to get ahead in hospitality, this is the place to be! Find out more and register at www.therestaurantshow.co.uk


Don't miss the UK's biggest restaurant, hospitality & foodservice showcase. Showcasing the best of the best live on stage...

ALONGSIDE Clare Smyth, Core by Clare Smyth

Tom Kerridge, The Hand and Flowers

Chris Moore, The Clink Charity and Restaurants

Andrew Pern, The Star Inn

The Restaurant Show is the industry’s leading event for those owning, operating and working in restaurants, hotels and catering companies across the UK. On the show-floor you’ll find a wealth of new products from over 500 suppliers across all four shows, including cutting edge kitchen technology, stylish furniture and innovative ingredients & finished products.

Find out more and register at therestaurantshow.co.uk @RestaurantShow #TRS2017 In partnership with THIS IS A TRADE EVENT, NO UNDER 18’S WILL BE ADMITTED


Hotel Amenities

Are you tired of having frayed edges and pulled piles hanging from your towels, try ‘EcoKnit for a snag free life’?

Wire Brush Test Paper Clip Test

H Hotelier & Hospitality Design

artdean Ltd produce and market the world famous EcoKnit snag free, quick drying, long life towel and here’s how you don’t need to have an on site laundry in order to get all the benefits.

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EcoKnit Towels and Robes have proven up to 40% savings in energy consumption through drying reduction times, and a 15% reduction in water usage in every laundry cycle, this allows laundries to make substantial savings. These are just two financial savings in the daily operational usage, these savings will help pay for the cost of the product, you will recover the budget spent on towels through the monthly operating savings, that is truly unique in the world of terry towels. The product won’t snag therefore has reduced wastage means longer linen life for you. Ask your current linen

supplier to take on EcoKnit towels. A more presentable product in your bath room, is better for you, not your laundry, it means consistently you can rely on quality towels freshly delivered into the rooms.

means you are now encouraging guests to use their towels twice before sending them to the laundry. Guests have a dry towel between uses and the hotel saves on laundering time and further costs.

These days it’s common for the hotel to purchase the linen and give it to the laundry to look after, it’s a win-win situation. EcoKnit works with many laundries up and down the country and all you need to do is ask if they can supply you. If not then come through to Hartdean direct and we can discuss what we can offer to accommodate your requirements.

• •

How does EcoKnit Help? When traditional towels need replacing, our EcoKnit towels last 2 to 3 times longer. A longer life means reduced replacement cost, a single EcoKnit towel is equivalent to 2 traditional towels in usage terms. Our construction gives extra strength and durability and the product cannot fall to pieces, hems will not fray and the loops will not pull as they do in traditional towels. You can pull the loops to test and even brush the towel with an industrial wire brush! EcoKnit towels are fast drying, it

Reducing your energy means reducing your Carbon emissions this leads to greater corporate social responsibility Lowering your energy consumption would reduce our dependence on non-renewable resources. Reducing your water consumption would save on precious resources Reducing water needs means reducing the amount of detergents in the wash saving on excessive use of chemicals 2 to 3 times longer product life eases pressure on landfill sites

We provide free of charge Green Eco-Friendly A frame cards to show your guests you are doing your part in reducing CO2 emissions. EcoKnit is available in a variety of weights for the Hotel Industry, with plain and Mosaic design robes to compliment your hotel. We also supply the Spa industry and have a wide range of products to choose from to suit their needs.


Beautiful Things Don't Need Attention

The Scarlet Hotel

the World Of Hospitality

Seems we have not su eeded ...

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EcoKnitÂŽ snag free quick drying towels are the most technically advanced energy efficient terry towels in the world, they are guaranteed to save you money. Use 40% less energy

Less Carbon Emissions

Use 15% less Water

Brand Your Business GREEN

Snag Resistant

Perfect for Hospitality

Use Less Detergents

Perfect for Spa's

tele: 01908-642615 email: enquiries@hartdean.com web: www.hartdean.com web: www.ecoknit.co.uk

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Hotel Amenities

EBEDDING LAUNCHES TRADE WEBSITE FOR THE HOSPITALITY SECTOR Deep Sleep Pillows

Egyptian Cotton Duvet

Premium bedding company eBedding has launched a new website for the trade that boasts the largest range of bedding brands, and is specifically designed for the hospitality sector. Products include quality pillows, duvets, bedding, toppers and protectors from household name brands including Silentnight, Sealy, Dreamland and Sound Asleep, ensuring that guests feel well-rested while away from home.

Hotelier & Hospitality Design

The website has been designed to provide a user friendly experience, with quick and simple navigation and functionality.

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Paul Coulter, Managing Director for eBedding, says: “We recognised that hoteliers and B&B owners have a keen eye for detail and that there was demand for a solid platform providing a wide range of multi-functional products. This is because it’s imperative that hoteliers have the means to provide top quality bedding, from well-known brands they trust, that work through the seasons, match service levels and fit every eventuality. “Whether travelling for business or leisure, guests are more discerning than ever, seeking beautiful, plush bedding that offers a boutique experience but can also help regulate their

temperature throughout the year, while easing any allergies. A great night’s sleep is a key indicator of the quality of accommodation and it’s this attention to detail that will persuade people to make that all-important first reservation and repeat booking.” eBedding duvets come in a wide range of tog values and are filled with everything from luxurious duck down to silky smooth Serica® fibres from Du Pont® and temperature regulating hollowfibre. Sizes range from cot-size duvets right up to Super Kings, all created with the same commitment to quality. eBedding also has one of the most comprehensive pillow ranges in the UK, including feather and down and hypo-allergenic hollowfibre pillows and specialist anti-allergy and anti-snore pillows, all available as branded or white label products.

Duck Feather Pillow Pair

Ultrabounce Duvet

eBedding offers a wide choice across every one of its product ranges, from designer bedding, mattress toppers and mattress protectors, at every price point and including a selection of features. Visit https://www.trade.e-bedding. co.uk/customer/account/login to create a trade account. You will need to provide your business trading name, VAT number, Deep Sleep Mattress Topper


Hotel Amenities accommodation knowing that it was eco-friendly. “It’s important for our customers to know that the products they’re specifying have been produced in an environmentally friendly way and there is a great opportunity for them to convey this to the end user as part of their eco credentials.

Go Beyond Sustainable Business Practices Hoteliers are switching on to the value of adopting sustainable practices within their businesses, using this as a compelling message to communicate to today’s environmentally friendly consumers but also to cut down on operating costs. “But it’s important that hoteliers take a stance on sustainability beyond their own operations and strengthen their consumer message further by looking at their entire supply chain,” says Sara Nolan Sales Manager for The Fine Bedding Company Hospitality Division. The Fine Bedding Company has released new figures relating to the production of its entire product range designed especially for the hospitality sector, demonstrating how it’s leading the industry in environmentally friendly practices. It has revealed that • 100% of the energy used to produce its synthetic duvets and pillows comes from certified renewable sources • Compared to the industry

standard, it has a 19% lower carbon footprint on its duvet production 94% of waste from its production facility in 2016 was recycled into ‘use’ and ‘energy’ Its Spundown duvet uses up to 30% less fibre than the market average to produce the same tog rating (but still delivering loft)

The Fine Bedding Company Hospitality Division produces all of its synthetic duvets and pillows in their state of the art facility that has been awarded Eco Factory status and last year was named Estonian Environmentally Friendly Business of the Year. Sara Nolan says “Over the past few years, we’ve recognised the positive eco measures that hotel operators are taking as part of their CSR (corporate social responsibility) policies. “Simultaneously, consumer awareness and demand for eco-friendly accommodation is on the rise, with a recent report claiming that 68 per cent of hotel guests are more likely to consider

In addition to green production credentials, The Fine Bedding Company also offers hoteliers some of the most easy to wash products on the market, which in turn helps businesses reduce their laundering costs. Sara Nolan comments, “Many hotels are recognising the benefits of using bedding that can be washed in-house, and we’re able to supply products that meet this need with our Spundown collection.” It isn’t just the synthetic product range that comes with industry leading accreditations. The Fine Bedding Company and Nimbus natural ranges are setting industry standards in quality assurances regarding the traceability of their natural feather and down fillings. Both of these brands carry globally recognised quality assurances, full IDFL certification and also the Downpass seal, that that certifies no live plucking or force feeding practices occur, and products are traced from parent farms to finished product. “Some of our customers include Intercontinental London O2, City Apartments, Motel One, who all report huge cost savings without compromising on quality.”

Hotelier & Hospitality Design

www.finebeddinghotels.co.uk :: info@finebeddinghotels.co.uk

“Our environmental policies focus on quality, energy and resource efficiency. We aim to reduce the carbon footprint of our products through sustainable manufacturing and better quality performance.”

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POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.

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Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk


Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

www.conceptbars.com

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk

www.englishtradingcompany.com

www.finebeddinghotels.co.uk

Hotelier & Hospitality Design

WHY YOU SHOULD CHOOSE LEISUREBENCH!

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Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website

www.flexfurn.com

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on www.leisurebench.co.uk to see our full range, or telephone our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk.


Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

www.mediatheme.com

www.nomique.com

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

sales@nomique.com

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com

www.sentinelprotects.com/commercial

www.sico-europe.com

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

miele-professional@miele.co.uk

01480 811 000 info@synergygrill.com

www.miele-professional.co.uk

www.synergygrill.com

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.

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Business Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

Furniture

Hotelier & Hospitality Design 56

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk


Ultimate Contract Ltd www.ultimatecontractltd.com 01245 322414

Ultimate’s product range is wide and eclectic, supplying both indoor and outdoor contract furniture, including dining chairs, tub chairs, barstools, sofas and fixed banquette seating finished in bespoke upholstery. Whatever your requirements Ultimate, delivers exactly what you need, efficiently and professionally. From designing and sourcing to delivery and installation, offering a complete service.

Recent projects include: The Taj Hotel, St. James Court; Grand Hotel, Jersey; MacDonald Hotels; Premier Inn; Handpicked Hotels. Ultimate frames are CATAS tested for contract and come with a structural guarantee. Known within the market place for providing, not only specialist technical knowledge but an exceptional customer/ after sales service. We have also introduced a VINTAGE COLLECTION to our range. Please visit our website for more details. For further information contact 01245 322414 www.ultimatecontractltd.com paul@ultimatecontractltd.com

Hotelier & Hospitality Design

Ultimate is one of the UK’s leading contract furniture suppliers with over 20 years of experience, supplying a range of contemporary & classic furniture to restaurants, hotels, bars and golf clubs.

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The

Ultimate

Hotel Housekeeping

Application!

Simply run on any Web Enabled Device &

Instantly 01

Increase productivity

02

Lower costs up to 30%

03

Increase customer satisfaction 100%

RoomOperations is a cloud based Hotel Operations Management Application and Portal that covers Attendant Scheduling, Inventory Control, Engineering, Minibar, Lost & Found and many more. RoomOperations does not require any expensive server hardware to run. Based on its advanced technology, simply download the application from either the Apple App Store, Google Play or use the HTML client on any web enabled device.

www.RoomOperations.com Register and quote UK2016 to get your 14 day free trial

www.roomoperations.com info@roomoperations.com

Hotelier & Hospitality Design - September 2017