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October 2017: Independent Hotel Show Preview, The Restaurant Show Preview, The Bar and Pub Show Preview

Hotelier & Hospitality Design

See us at the Restaurat Design Show, stand 1180


The Essence of Spa Luxury ADA Pacific Direct presents ELEMIS White Lotus & Lime The new luxury hotel collection ELEMIS White Lotus & Lime from ADA Pacific Direct captivates the senses with an aromatic woody fragrance and the citrusy crispness of sunripened limes. After its successful retail launch, the ELEMIS White Lotus & Lime hotel collection will be available exclusively from ADA from September 2017. With this launch, the leading manufacturer of luxury hotel cosmetics adds yet another prestigious body care line extension to its luxury portfolio.

www.ada-international.com info@ada-cosmetics.com


ELEMIS is the number one luxury British skincare brand. Every groundbreaking formula is an innovative blend of science with the chemistry of nature, carefully crafted by a dedicated team of explorers, scientists and skincare experts. ELEMIS White Lotus & Lime is available exclusively from ADA as of September 2017 – a further example of the company setting international standards for sophisticated hotel cosmetics. ELEMIS White Lotus & Lime delivers an exquisitely indulgent experience owing to its innovative formulation, which is based on the delicately stimulating essence of lime and the unique oils of white lotus. In addition to providing soothing body care, ELEMIS is known for its refined fragrance compositions. The fresh, fruity aroma of ELEMIS White Lotus & Lime cleansing and skin care products is a blend of ripe mandarins, juicy grapefruit and succulent blackcurrants with the fresh sparkle of lemon blossoms. A hint of patchouli completes the bouquet. The ELEMIS White Lotus & Lime Hotel Collection includes bath and shower gel, shampoo, conditioner,

hand and body lotion in 30ml and 50ml tubes as well as 30g and 50g bars of soap. The modern tube design in soft white and green tones underlines the products’ freshness and lightness. In addition to the small sizes, a 300ml pump dispenser is available with bath and shower gel, shampoo, conditioner, hand and body lotion and liquid soap. Soon, White Lotus & Lime will also be available in the Smart Care System. The Smart Care System dispensers, with their modern, sleek design, succeed in combining sustainability and elegance, demonstrating that luxury cosmetics can be practical, economical and environmentally friendly at the same time. The ELEMIS hotel Revitalise-Me and White Lotus & Lime collections are ADA’s response to the requests from luxury hotels for an exclusive bathroom experience. ELEMIS is available in the top hotels and spas of more than 90 countries and has received over 270 awards for its groundbreaking products. “With ELEMIS White Lotus & Lime we are expanding our assortment with another exclusive luxury range which perfectly fulfills the requirements and wishes of luxury hotels. A collection of pampering and freshly scented formulations to leave guests feeling uplifted and delicately refreshed - a new experience in spa luxury for the guest to remember,” says Sylvia Jensch, chief marketing & sales international officer, ADA International.

Hotelier & Hospitality Design

The luxury British spa and skincare brand ELEMIS is well known worldwide for its revolutionary skin and body care products. “Defined by nature, led by science” – with this claim the brand combines the benefits of nature and science to create an exceptional skin and body care experience.

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New from ADA Pacific Direct

bergamot, hyacinth and pink pepper in its overtones, feels like the sun – bright, warming and clear. The heart follows harmoniously with an appealing homage of the finest blossoms of jasmine, iris and lily of the valley. This luxurious scent experience is rounded off with indulging aromas, including precious patchouli, exotic vetiver, balmy amber and enticing musk.

The body care range Chopard Sparkling Indulgence by ADA Pacific Direct invites you to indulge in moments of luxurious care. With their sparkling design, precious ingredients and enchanting scent, these products will delight even the most demanding hotel guests.

The elegant design of the hotel cosmetics range also presents itself based on the characterful brand world of Chopard. The Exquisite Body Elixir, the Sublime Body Cream, the Bath & Shower Gel with indulgent oil pearls, or Satin Hair Shampoo and the Ultimate Hair Balm will become the absolute favourites of all those who appreciate exclusive body care, and are available in 40ml and 75ml bottles.

the luxury hotel cosmetics collection “Chopard Sparkling Indulgence”

Nothing sparkles with such timeless beauty as a diamond. Chopard Sparkling Indulgence was inspired by the unique symbolism of glittering diamonds as well as Chopard’s gleaming high jewellery world. Thus, an extremely luxurious hotel cosmetics range has emerged: with an elegant and timeless fragrance composition, with the finest textures and stylish design that beautifully reflects the magic which emanates from the brand Chopard. Tradition, independence and luxury are attributes associated worldwide with the Swiss watch and jewellery manufacturer. Since its foundation in the year 1860, the company has trumped through its aspiration for perfection – an essential ingredient that has paved the way to its becoming one of the world’s most coveted brands today – surpassed only by the way that Chopard manufactures valuable products with subtle detail and creativity. In this way, ADA has developed an outstanding guest collection to meet the highest demands of exclusive hotels and resorts. Sparkling Indulgence especially fascinates all those who enjoy pampering themselves with indulgent body care ingredients. The first encounter with the enchanting scent, which has the vitalising power of citrus,

The collection also contains a high quality cream soap – available in 30g and 50g. As special extras, a Grooming Set with high quality care accessories, an Effervescent Bath Cube for that special bathing experience, and a presentation tray are offered. Two luxurious gift sets with selected products for special care moments round off the range.


www.ada-international.com info@ada-cosmetics.com


Nine Group Acquires Part Built Hotel Development Site Next To The O2 Arena In North Greenwich Following its fall into administration in early 2017, the Greenwich Peninsula Hotel has been acquired by hotel and investment company Nine Group from fixed charge receivers. Located in a central location at the heart of the Greenwich Peninsula, the hotel is less than a 10 minute walk to the O2 Arena and situated in close proximity to the University of Greenwich, Excel London, North Greenwich station and London City airport. The O2 Arena attracts over 2 million visitors per year and the £5 billion redevelopment of the surrounding area it set to include 10,000 homes, an art gallery, orchard, shopping district, restaurants, cruise ship terminal and a purpose-built university campus.

Hotelier & Hospitality Design

Currently accommodating 50 bedrooms, planning will be submitted to extend the part built six-storey hotel, which will hold a 3-star rating.

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Originally sold to a group of 50 buyto-let investors, the hotel build was abandoned when Conqueror Holdings Limited fell into administration as a result of a failed joint venture between Zeeshaan Shah of property investment company One Capital and Cherif Investment Properties. Grant Thornton Limited were appointed as joint administrators of Conqueror Holdings Limited (in administration) and Nine Group acquired the incomplete site, with plans to complete and extend the capacity of the hotel. Headed up by Vivek Chadha - who was recently announced as the winner of Entrepreneur of the Year for the London and South region in Ernst & Young 2017 Entrepreneur of the Year awards - Nine Group is one of the fastest growing private hotel companies in the UK, employing nearly 800 people. Upon the announcement of the acquisition, director of Nine Group,

Vivek Chadha said: ‘I am delighted to be able to complete the build of this hotel, which has been standing incomplete in the centre of the Greenwich Peninsula for over 2 years, causing consternation to local residents and visitors alike. Located in close proximity to the world-famous O2 Arena, the hotel is at the centre of the redevelopment of the Greenwich Peninsula, ensuring our guests will be at the heart of this exciting new district and able to enjoy all it has to offer.’ The Nine Group portfolio is diverse, with a mixture of residential and commercial property, plus hotels including the Novotel London Heathrow airport, Mercure St Albans Noke Hotel, Holiday Inn London Watford Junction and the recently acquired Trafford Park hotel in the centre of Manchester.


Contents October 2017

Industry News The Independent Hotel Show Preview The Restaurant Show Preview The Bar & Pub Show Preview EPOS/Technology Business Directory

6 14 32 48 52 60

www.hotelierandhospitality.com

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

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Editor anthony@hotelierandhoteldesign.com 01843 570944


Industry News

Cumbria’s first five star serviced apartments unveiled hospitality and customer service. The Halston has been open for only three years, but has already made a major impact on the hospitality and tourism industry in Carlisle. This year it was named Self-Catering Provider of the Year at the 2017 Cumbria Tourism awards and achieved Superior status by Quality Cumbria assessors. 2017 has also seen major investment into The Halston, with The Halston Townhouses opening in July. The six townhouse apartments are situated 50 yards from the aparthotel and offer one and two bed apartments. Autumn will also see the opening of a new restaurant and lounge, Penny Blue, in addition to Bartons Yard their already popular, on-site bistro. An award-winning aparthotel in Carlisle has been recognised by the national tourist board with its highest accolade. The Halston Aparthotel has received a 5-star rating from VisitEngland, making the city-centre venue Cumbria’s first Serviced Apartment provider of this standard. VisitEngland’s five-star rating is given to accommodation providers which excel in all areas of

There are also plans for an extension to the main, former post office building. On the site of the old Lonsdale Cinema, the team at The Halston have plans for 18 brand-new rooms, a new reception and an elevated glass walkway between the future and existing buildings.

Planning permission granted for Soho boutique hotel

Hotelier & Hospitality Design

The project will involved the conversion of three buildings on one of Soho’s most prominent street corners. Situated at the crossroads between Broadwick Street and Berwick Street, the scheme will involve the complete demolition of two 1980s office buildings, in Broadwick Street and Berwick Street, and the retention of an 1880s property in between on the intersection of the two streets.

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In the heart of the Soho Conservation Area, the scheme “seeks to seamlessly integrate the new hotel into the distinctive cosmopolitan fabric of Soho, complementing and enriching the mix of uses found in this area of London”. The hotel will extend over eight floors above ground and three basement levels, with the 69 guestrooms occupying floors one to six, and the two top storeys of the building set back to reduce the massing and to provide a destination bar and restaurant. The design references both the Art Deco and the warehouse building styles typical of the area. To create a striking contrast to the existing London stock yellow brick banding of the retained corner building, the new façades

on Broadwick and Berwick Street will mostly comprise dark coloured brick. Additional colour palettes include bronze, gold and silver, selected to provide a contrast with the dark brick and to emphasise the quality of the development. Accessed via striking Art Deco-inspired glazed doors embellished with bronze and glazed detailing, the main entrance into the hotel will be located off Broadwick Street. Continuing the Art Deco theme, an etched glazed façade is planned to enclose the upper two storeys of the hotel, creating a jewel box-like feel to the destination bar and restaurant. “We are delighted to have gained planning consent for a building which will add a great deal to the architectural grain of Soho while providing a hotel and restaurant with all the potential to become highly successful operations. The building is unashamedly decorative in its treatment, meeting the client’s brief and enlivening the streetscape in a way that is appropriate in this part of London,” says Patrick Reardon, executive chairman of ReardonSmith Architects, which designed the scheme.


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Industry News

Prestigious ‘4 Star’ accolade for The Park in Barnstaple

The Park Hotel has been awarded ‘4 Star’ status by the AA, following a multi-million pound redevelopment, enhancing facilities and bringing an elegant contemporary new look for the hotel.

Brend Hotels Managing Director, John Brend, says: “As a family business, our philosophy has always been to keep improving our hotels to their full potential. “The redevelopment of The Park is one of the most ambitious development programmes we have ever undertaken and we are thrilled that the AA have recognised our achievement by awarding the hotel 4 stars.”

Hotelier & Hospitality Design

The AA award is a major boost for the hospitality sector in Barnstaple as the town now has two 4-star hotels. The Imperial Hotel, also owned by Brend Hotels, has held this status since 1999.

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John Brend continues: “Barnstaple is a fantastic destination in its own right but also an ideal base from which to explore the whole of North Devon. These new quality facilities will act as a magnet for the region. “The new hotel design has been inspired by the ambience of top luxury hotels in Mayfair and Manhattan and we are really excited to bring this new dimension to the West Country.”

This has been a major development by Brend Hotels in its portfolio of luxury hotels in Devon and Cornwall. The AA’s hotel inspectors have recognised that The Park is now one of the most modern and stylish hotels in the whole of North Devon. This ambitious scheme has seen the creation of luxurious new rooms, landscaped gardens and the sophisticated new Seasons Bar and Brasserie which is also open to nonresidents. Hotel Director Justin Brend adds: “The Park offers a genuinely new kind of luxury experience in the Barnstaple area. We are delighted to see people coming here for drinks after work, mums with young children meeting up over morning coffee, couples coming for cocktails or a relaxed meal in great surroundings. The place is buzzing.” Guests at The Park now have the benefit of high speed WiFi, electronic check in and a new lift. The luxury bedrooms are all equipped with state of the art air conditioning, laptop safes, 40inch Smart TV’s with Sky, power showers, smartphone entry and the latest in-room technology.


Industry News

L’Horizon Beach Hotel & Spa in Jersey completes £2m refurbishment Hand Picked Hotels, the UK’s leading independent country house hotel group, has completed a £2m refurbishment programme of its AA Four Silver Star L’Horizon Beach Hotel & Spa in Jersey. The renovation extends to the hotel bedrooms, function spaces, lounge areas and spa at the island’s premier beachfront hotel which is enviably positioned overlooking the golden sands of St Brelade’s Bay just ten minutes from the airport and 15 minutes from St Helier. All 106 guestrooms and suites at the hotel – with the majority featuring balconies providing uninterrupted seas views – have been refreshed, and new electronic key systems and reverse cycle air conditioning has been installed allowing touch-of-button access and temperature control. The hotel’s primary function suite, The Crystal Room which can accommodate up to 300 guests, and the adjoining Rose Lounge for reception drinks and afternoon teas, have both been updated with refreshed décor in neutral yet elegant tones designed against a backdrop of floor-to-ceiling windows exposing breath-taking views out to the sea.

Further enhancements to the hotel’s award-winning health club and spa include upgraded changing rooms and new power showers. Simon Miller, General Manager at L’Horizon Beach Hotel & Spa, commented, “At L’Horizon, we are fortunate to occupy one of the most impressive spots on the island and proud to have built a solid reputation as the leading hotel in Jersey for beachside relaxation and special events that ‘wow’ our guests. “I am delighted this refurbishment programme is now complete, providing an enhanced offering for our valued guests that allows them to make the most of the sunshine we have here in Jersey and the unique views from our hotel.” L’Horizon was originally built in 1850 by George Hicks, a colonel in the Benhal Army, and today the hotel has 4 AA silver stars, 2 AA rosettes in its restaurant, The Grill, 106 bedrooms including four feature suites and a purposebuilt state-of-the-art health club and spa with an indoor pool, a sleep room and six treatment rooms offering Elemis beauty and holistic therapies.

In addition, the impressive Drawing Room, with space for up to 50 guests, has been modernised and now includes an integrated sound system ideal for conferences, meetings and private events.

Hotelier & Hospitality Design

To complete the upgrade, and to make the most of the glorious Channel Islands sunshine, a new sun terrace has been developed adjacent to the 15m indoor swimming pool offering new relaxed-style lounge seating ideal for sipping a glass of wine, enjoying a light bite or soaking up the sun.

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guests to spend time in, a picturesque new garden area and introduced a Green Room with bespoke seating and botanical artwork. Locals who aren’t staying overnight can while away the hours in the newly revamped bar. The Methuen Arms restaurant is now a place where people want to linger and enjoy views over the new garden and “scullery” room, perfect for private dinners. The exposed stone walls and beams create a rustic, laid back vibe.

Butcombe Brewery reopens The Methuen Arms in Corsham with a stunning new look from hospitality design experts Concorde BGW

Hotelier & Hospitality Design

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ith its classic Georgian architecture, standout food and cosy rooms, The Methuen Arms is an award-winning pub, restaurant and 14-room hotel that sits next to the stately home and grounds of Corsham Court in Wiltshire. After buying the venue in November 2016, Butcombe Brewery – which is part of Pubs and Inns business, the Liberation Group – embarked on an ambitious renovation programme, working alongside the design and build specialists Concorde BGW. Six weeks on and its ready to unveil the venue’s stunning new look. The Methuen Arms has had a beautiful facelift to make it more welcoming to locals and visitors alike. Gone are the red rooms and in their place is an altogether lighter colour scheme, along with new, soft upholstery and furnishings to create a cosy feel. Under the instructions of MD, Jayson Perfect, the team has created a new lounge space for hotel

Butcombe Brewery was keen to pay respect to the Methuen Arms’ history and previous life as a coaching inn with stabling for 40 horses. The building’s exposed stone walls and age-old timber beams can be found across the site and form the basis for the country aesthetic that’s been maintained throughout. During the decorating process, Concorde BGW uncovered some hidden parquet timber flooring, which it has now restored. Taking care of food and drink at The Methuen Arms is awardwinning Head Chef Leigh Evans, formerly of Combe Grove Manor, The Chequers and The Royal Crescent Hotel in Bath. Evans sources the finest local ingredients, makes everything on site from scratch where possible, minimises waste and adopts a nose to tail philosophy when it comes to crafting his menus, whether it’s for a simple pub snack or a more indulgent evening meal. Standout dishes include seared scallops with crispy ham hock, black treacle, lime, cauliflower, Granny Smith apple and spices (£12) for starters or mains like lamb short rib and seared rump with raw radicchio, peas, broad bean, mint and pomme anna (£22).


Industry news In the pub area, diners can tuck into classics like Butcombe battered haddock with hand cut chips (£13.50), truffled macaroni cheese (£11) and a selection of 28-day dry aged steaks cooked in the Big Green Egg ceramic BBQ. The stunning new gardens make the perfect setting for a midsummer evening spent sharing a 24oz rump cap steak (£47) with Peppercorn sauce and a bottle of delicious red wine from the cellar. With Leigh in the kitchen and Ashley and Abigail, the general managers, running the front of house, The Methuen Arms is better than ever and stands firmly as Butcombe Brewery’s flagship inn and the hub of the community.

Speaking about the renovations, Jayson Perfect, Managing Director of Pubs & Inns at Liberation Group, said: “The Methuen Arms was a fascinating project because the space was steeped in history and had so much potential, but it needed to be unlocked. The more we looked the more gems we found, like the hidden parquet timber flooring. It was also important from the start that we created a destination that could act as a home away from home for both guests and locals – the pub is the cornerstone of any village, after all. The final result is absolutely stunning and altogether more welcoming for everyone.”

Hotelier & Hospitality Design

The hard work doesn’t stop there. The Methuen Arms has recently acquired planning permission to restore the stables into 5 new hotel bedrooms and the old barn for private hire.

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JANUARY FURNITURE SHOW – The UK’S PREMIER FURNITURE AND INTERIORS EVENT

Navigation around the show will be easier with more focused product types in each hall. Halls 1 and 2 will be named Premium Design, and will feature high-end and contemporary UK and International brands, including in Hall 1, Duresta, Parker Knoll and Baker. While in Hall 2 Ekornes, Italia Living and ROM and all return after a successful show in 2017.

Hotelier & Hospitality Design

Building on the success of the last three years, the January Furniture Show continues to develop as the UK’s premier furniture and interior furnishings event. It will be a bonanza for buyers in every furnishing sector – hotels & leisure, contract, retail, interior design and building specifiers.

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With a fresh look and new exhibitors, the 2018 show returns to Birmingham’s NEC for four days from 21st to 24th January. A smart new website is in place and planning for the 2018 show is well advanced. Over 500 hundred companies will show their new collections to over 21,000 visitors, with major UK and International brands exhibiting alongside new and developing ones.

Hall 2 will be also be home to an extended Flooring Showcase, joining it will be the Fabric Pavilion, which moves from Hall 1. Leading soft and hard-flooring companies including Abingdon, Associated Weavers, Forbo and Furlong are returning with new designs, innovations and on-trend colours and patterns. Interior flourishes will again fill Hall 3 as it remains the focal point for lighting, mirrors, glassware, art, soft furnishings, kitchenware and ornamental items. Known as the Decorative Accessories hall, it will be home to some of the biggest names in interior furnishings including India Jane, Libra, Pacific Lifestyle, and Gallery Direct. Playing host to large cabinet companies is Hall 4, the Living & Dining hall. Buyers will find

mainstream living and dining furniture, along with the cream of bedroom cabinets. German experts in bedroom storage including Weimann and Rauch will show alongside some of the best UK producers of well-designed and affordable collections, including VIDA Living, and Value Mark. The substantial Hall 5 is the perfect space for large-scale upholstery, bed and mattress manufacturers. Named Living & Beds it will house some of the UK’s best-known and most successful brands, including Buoyant, Furnico and La-Z-Boy in upholstery, and Vogue, Mlily and Breasley in beds and mattresses. The fresh show look starts with the new website, which features a new product search facility, and a facility for visitors to make their own favourites list and see where those exhibitors are positioned in the show. There will also a new format for the detailed exhibitor information and the opportunity to request product information in advance. To complete the new look there will be an enhanced news section, with upto-the-minute information about new products and show highlights. For more information visit www.januaryfurnitureshow.com


JFS 2018 logo_venue/dates whiteout

Find everything you need to furnish your next project, as 500+ suppliers reveal new collections of furniture and interiors. We’ll see you in January.


The Independent Hotel Show 2017

The Independent Hotel Show, presented by James Hallam Hospitality & Leisure, returns to Olympia London, on Tuesday 17th October where it will unite the UK’s best independent hoteliers with more than 300 premium suppliers as well as offer valuable business advice and inspiration. The two-day event is the luxury and boutique hotel sector’s most comprehensive and inspirational business event and is bursting with ideas on how to design, enhance and market independent luxury hotels. The show’s organisers have carefully curated an exclusive list of exhibitors - from amenities and toiletries suppliers to top interior design agencies and technology companies – for hoteliers to source the latest and best products and services for their unique properties. Advice and expertise will be shared across three stages where over 100 professionals from all pillars of the industry will speak in more than 30 seminars to address key trends and industry issues. Mindfulness is taking the world by storm. It is believed that living in the present, really focusing on your own thoughts and feelings, whilst observing the world around you, can improve your mental well-being. For hoteliers and spa managers looking to boost their wellness, leisure and lifestyle offering in line with consumer trends, The Sanctuary is an area that presents the best in fitness, well-being and spa solutions for your hotel. Featuring The Gymnasium for The Mind by Shape, hotelier guests will be encouraged to enter a workshop space, remove their shoes and sit on Technogym wellness balls, to exercise their minds in an unusual setting. With education at the core, guests will learn about ageless wellbeing, cyber-crime prevention and everything you need to know about mindfulness. People are a priority in a Brexit landscape. Naturally, there are concerns about the recruitment pool and how to attract and retain the staff. The show this year will focus heavily on this in our role of supporting independent hoteliers. Brand Magnetism: Image for Recruitment seminar will highlight that the best staff are attracted to a strong brand that’s going places and provide a steer on how to market your offering to the best candidates. Weaponise your staff training addresses making staff an integral part of your business family and tapping into staff’s motivations.

Seasonal produce in menus continues to be a trend with a stronger focus on locally-sourced ingredients. Menus are increasingly supplier-led, demonstrating a bigger shift towards sustainable gastronomy and many hotels are trying wherever possible to implement a field-to-fork approach to cuisine.


Hotelier & Hospitality Design

Independent Hotel Show Preview

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It isn’t difficult to promote a hotel’s surroundings if they happen to be the spectacular Lake District or cultural Edinburgh, but the real art of making it work wherever the hotel is, by forging relationships with local businesses, ‘micro influencers’ and other pillars of the local community. ‘Place making’ is one of the hottest global hospitality trends right now and will be analysed in Neighbourhood Watch: Place Making

with carefully designed details. New technology in combination with cleverly consider craftsmanship is defining a new design aesthetic built on longevity. We would like to push this idea in our design for the lobby and through this hope to inspire our existing and future clients.”

Galapagos is bringing a ‘hot house jungle’ theme to The Suite, an exclusive space offering hospitality to our VIP hoteliers, speakers, partners and their guests. This The hottest design trends will be captured stylish, comfortable haven of calm away in key features of the show, including The from the busy show floor will also play Lobby, designed by Benedict Wilhelm, host to some of the show’s special events who says: “I feel that at the moment held in partnership with James Hallam and Boutinot. In June, the Independent design has moved into a direction where there is a stronger emphasis on combining Hotel Show, in partnership with Chic Retreats, launched a survey to reveal more tactile, natural, raw materials

the consumer’s perfect hotel bedroom. Designed to provide independent hoteliers with an understanding of the modern consumer’s wants and needs for a UK luxury hotel stay, the survey results analysed from more than 1,800 respondents, have captured lighting system preferences, soft furnishings desires, technology needs, storage requirements and much more. The Perfect Hotel Bedroom will be featured at the Independent Hotel Show in a dedicated space, curated by Harriet Forde Design, on the show floor. Show exhibitors’ products will furnish the room and visiting hoteliers, journalists and industry thoughtleaders will be invited to get “in bed” to share opinions about the room.


On Tuesday 17th find out the winners of the Independent Hotelier and Outstanding New Hotel 2017 in the final of the Independent Hotel Awards, in association with Sky. From a shortlist chosen by industry experts, visitors and supporters of the Show will vote for the winners of the two awards which celebrate the manifestation of the Independent Hotel Show’s five differentiating factors for today’s independent hotel: individuality, locality, freedom, personality and innovation To register to attend the Independent Hotel Show 2017, visit www.independenthotelshow.co.uk


Independent Hotel Show Preview

Concorde BGW have gone above and beyond in restoring this Grade II Listed Victorian hotel to its former glory Some of the most fruitful design outcomes arise when client and designer have implicit confidence and trust in one another – and this is one such project. Having worked with Fuller’s on countless refurbishments – including the award-winning Tap on the Line in Richmond – Concorde BGW has built a real understanding of the brand, and were given full trust to deliver the project in return.

Hotelier & Hospitality Design

The acquisition of this well-known pub offered both Concorde BGW and Fullers an amazing opportunity to restore a famous Victorian gem with a contemporary design scheme to rival some of the best boutique hotels in the city. Not only do Concorde BGW celebrate its heritage but they have also bought the building up to date and created South London’s coolest new hang out - a place for the locals to wine, dine and relax in but also a spot on the map for travellers with a design scheme that successfully celebrates the multiple histories of the sites existence.

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The 12 en-suite bedrooms now each have their own unique personality. The building’s famous period features, such as the original iron fireplaces, stunning floor-to-ceiling stained-glass windows and oak floorboards have been lovingly restored, and placed alongside contemporary furnishings which are pleasingly sympathetic to the original design. There is an eclectic mix of reclaimed and antique furniture - think mid-century furniture, reclaimed wood tables and little vintage curiosities - alongside trendy House of Hackney wallpapers and Roberts radio’s. Concorde BGW took inspiration from the night sky with nods to the astrological in the Lunar-themed lights, books, vintage optical instruments and artworks throughout the building.

The brand-new state of the art kitchen is complimented by a completely transformed restaurant that has a sense of bohemian decadence fused with a beautiful orangery. This sits behind a sympathetically refurbished main bar restored to its former glory with the original stainedglass windows, woodwork and painted mirrors brought back to pristine condition playing homage to the pub’s location and rich heritage. Fuller’s Inns Managing Director Jonathon Swaine said: “The Half Moon has set a new standard, not just in Fuller’s – but for the wider industry, in how to sympathetically refurbish a historic pub. The Half Moon has a history and heritage that deserves to be recognised and respected – and I truly believe we have succeeded in doing that”

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The award-winning design & build specialist to the leisure & hospitality sectors

Concorde BGW are the award-winning design and build specialists of the hospitality sectors delivering excellent projects to countless bars, pubs and hotels in the UK. For the past 25 years our reputation has been built on a belief that our work should speak for itself, whilst providing unique experiences, beautiful aesthetic and proven returns.

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With offices in London and South Yorkshire, our team of experienced experts are qualified in each of their specialist fields and are all passionate advocates of good design with an immeasurable love for hospitality.

2017

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The


Independent Hotel Show Preview

Harrison

is a British-made, closed-chamber, solid-fuel oven. It is the choice of Michelin-starred chefs such as Richard Corrigan (who has two) for the breadth of cooking styles it brings to a professional kitchen - from cold-smoking and ultra-low temperatures, through to a searing intensity of heat. Beyond even its cooking capabilities, the Harrison also has theatricality and character that to really understand you have to understand the craftsman behind the Harrison and the engineering skills he puts into building each oven.

Harrison ovens stand out for their aesthetics, performance, function and versatility. It is by excelling in all those things that Harrison ovens really make their mark in a boutique hotel. Not only can a Harrison add incredible flavour, texture and a smoky-note to a menu, it can also be easily wheeled outside to add a memorable sense of theatre to any outside dining experience. Richard Corrigan and his team often hold special dining events in the greenhouse of his exclusive hunting lodge hotel, Virginia Park Lodge in Ireland. Cooking solely on the Harrison, the team find that not only does it cook everything to perfection, it also becomes a talking-point for guests, who are beguiled by Harrison’s stunning design.

The Harrison has a beautifully robust, industrial look to it; with exposed exterior metalwork bolts and strong, rounded handles. Design details have been thought through for every stage of cooking with a Harrison - from the etching of ‘Harrison’ into the steel floor of the inside doorframe as a bold, emphatic reminder of the calibre of the oven being used; to the temperature gauge which is reminiscent of the dial seen in a classic plane or car dashboard. The Harrison ‘S’ is made of pure stainless steel and is perfect for those that enjoy the industrial look. The Classic Collection has been curated especially for ultra-chic boutique hotels and the most stunning homes and gardens in the world. With names like ‘venison’ and ‘moules’, the colours have been inspired by Daniel’s favourite international dishes and ingredients, and been chosen to compliment all styles of kitchen and gardens. These ‘flavours’ also come with an optional side of horseradish, the condiment that inspired the cream-panel option. Each oven can be ordered with a stainless steel wheeled cabinet, or wood-finish cabinets that are skilfully handmade in conjunction with a local carpenter and come in a choice of beautifully textured walnut and / or oak. Please visit Harrison Ovens on stand 335, or email natalie@harrisonovens.london for more information. www.harrisonovens.com

Hotelier & Hospitality Design

Daniel Thumwood is an engineer and welder with a creative edge. His love of food, fascination with cooking over charcoal, and general inventiveness are what led to him wanting to see if it were even possible to create an oven like this. There was nothing like it around - and still isn’t. That first oven took Dan months of creative and technical development. Almost as soon as it was finished it began to gather professional interest from within worldclass restaurants and beyond there into the world of interior design.

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Independent Hotel Show Preview

NEW HOTEL MANAGEMENT PRODUCT BEING LAUNCHED AT

THE INDEPENDENT HOTEL SHOW 2017 Over the period 2000 to 2015, an annual survey of 45,000 UK hotel bedrooms by Hotstats reports a 24.1% increase in RevPAR for Provincial Hotels and yet a decrease of 23% in profitability over the same period*. This confirms that since the start of the century, hotels have experienced severe margin pressure due to the rise of OTAs, Minimum/Living Wage, higher utility costs, and food and liquor price increases. The Hotel Management Company (THMC) helps hotel owners address these issues through its 12+1 Profit Improvement Plan (P.I.P.). Designed specifically for independent hotels, the 12+1 Profit Improvement Plan is a tailor made response to market pressures faced by hoteliers across the country, providing a cost effective MOT of the business to ensure performance optimisation. Led by a dedicated THMC Hotel Director, the THMC 12+1 Profit Improvement Plan is a one year programme, focusing on 12 areas which impact all hotels: Areas of Focus of the 12 + 1 Profit Improvement Plan Growing Revenues

Hotelier & Hospitality Design

1. Brand Positioning & Strategy 2. Rooms & Revenue Management 3. Food & Beverage and Event Operations 4. Sales & Marketing Planning and On- and Off-line Activity

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Reducing Costs 1. Food & Liquor Cost Control 2. Human Resources & Payroll Management 3. Procurement 4. Financial Management 5. Utilities Management 6. Health & Safety & Legal Compliance 7. Technology Applications 8. Insurance

THMC works in partnership with hotel owners, providing the counsel, strategy and tools to enable clients to enhance brand reputation, increase profitability and ultimately, maximise and exploit the value of their assets.

Affordable & Effective We charge a simple flat fee of £5,000 for the first month to include the Business Review, and £3,000 per month for the remaining 11 months of the year.

What the Industry says about THMC’s 12 + 1 Profit Improvement Plan… “The Hotel Management Company’s 12+1 Profit Improvement Plan directly addresses the many challenges facing independent hotel owners and operators today. With RevPAR no longer a reliable single indicator of a hotel’s health, I applaud the initiative to look also at non-rooms revenue and, critically, costs and profitability. Even well-performing hotels would derive real benefit from this programme.” - Jonathan Langston, Managing Director, Hotstats “I have been working with The Hotel Management Company for over a year now. Their involvement has been invaluable throughout. Their knowledge of their field is exceptional and their ability to impact on the results of my business has been very significant. Their 12 + 1 Profit Improvement Plan is a tremendous programme which I applaud. THMC are professional, well-organised and a joy to work with. Highly recommended!” - Christopher Neville, Proprietor, The Lincoln Hotel, Lincoln “As someone who has seen the UK independent hotel sector develop over several decades, and having operated one of the largest ‘independent’ hotels in the UK for many years, I am more aware than many of the increasing challenges facing our sector. The 12 + 1 Profit Improvement Plan directly addresses these challenges and the benefits it delivers are clear.” - Peter Lederer CBE, Director, The Hotel Management Company, Ex-Chairman and Managing Director, Gleneagles Hotel & Resort

For further information, please visit The Hotel Management Company on stand 214 at the Independent Hotel Show or contact Roddy Watt at roddy.watt@thehotelmanagement.co Tel: +44 (0) 7880 633336 or call The Hotel Management Company on +44 (0) 1420 563099

*Source: Benchmarking Beyond RevPAR: What Lies Beneath, www.hotstats.com 2016).


PROFIT IMPROVEMENT PLAN

PERFORMANCE OPTIMISATION FOR INDEPENDENT HOTELS

Performance Optimisation for Independent Hotels

In a world where managing hotels profitably has never been more challenging, independent advice and guidance can be a life-saver. Recognising the many challenges facing independent hoteliers in today’s ever more pressurised business environment, The Hotel Management Company has developed a unique hotel management support package to provide owners with an end-to-end ‘MOT’ of their business over a 12 month period.

The 12+1 Profit Improvement Plan provides you with the benefit of 1 highly experienced Hotel Director who will review the 12 key areas of your business. Through the implementation of a series of practical Action Plans – we guarantees to deliver enhanced trading and profitability. Please come and visit us on Stand 214 at the Independent Hotel Show to learn more.

For an initial discussion, please contact Roddy Watt at roddy.watt@thehotelmanagement.co or call The Hotel Management Company on +44 (0) 1420 563099


Independent Hotel Show Preview

The shift from reputation management to guest experience improvement

Many hoteliers are already monitoring and measuring online reputation, but this is no longer enough.

Hotelier & Hospitality Design

Today, successful hoteliers realize that they are in the expectation management business, with each individual traveller looking for a different experience. The battle is won or lost depending on whether you underperform, meet or exceed their expectations.

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How can hoteliers adapt to this change? It’s about making guest satisfaction an integral part of an organization’s culture. Going beyond data analysis to ensure that important guest feedback is acted on. Involving your team at all levels and empowering them to make a difference. This means setting goals and providing them with the tools and freedom necessary to offer guests a memorable experience, from start to finish. ReviewPro is 100% focused on helping hotels and restaurants improve the guest experience. Their Guest Intelligence analyses feedback data from online reviews and satisfaction surveys, both in-stay and post-stay, to understand what guests like and dislike about their stay. Going one step further, their innovative new case management automates internal processes to ensure important guest feedback is acted on quickly and efficiently.

What’s different with ReviewPro is the customized filters, reports and real-time alerts that distribute the information automatically, making sure the right people have access to the right data. By taking corrective action, especially while guests are still on property, you will see an increase in guest satisfaction, online rankings and revenue. Online reviews continue to be critical to a hotel’s success. With so many travellers reading online reviews before booking, one negative comment could result in a potential guest choosing to stay at a competitor’s hotel instead. If a property focuses on improving the guest experience, their online reputation will also improve, allowing them to increase room rates and RevPAR. In addition to listening to what guests are saying online, you need to be gathering direct feedback. Today’s digital surveys are dynamic and provide tremendous insight into the guest experience because depending on the answer, the follow-up questions change. If the guest is happy, you don’t need to ask as many questions but if something is wrong, you can ask for more details and find out why. Using PMS data, it’s even possible to analyse guest feedback for specific room types or room numbers! By embracing this new culture and the latest technological advances, hoteliers are able to take action where it matters most and exceed guest expectations.


UPGRADE THE GUEST EXPERIENCE

Listening to guests and acting on feedback quickly and efficiently is critical to exceeding expectations. Discover how our online reputation and guest survey tools empower your team to focus on what will most positively impact the guest experience.

Benefits Prioritise operational & service improvements

Increase guest satisfaction & revenue

Boost rankings on TripAdvisor & review sites

30,000+ hotels & restaurants rely on ReviewPro We’re exhibiting at the Independent Hotel Show. Come visit us at Stand 166. Contact us:

Find out more:

info@reviewpro.com

www.reviewpro.com


Meeting Hotelier’s Bedding Needs With Innovative New Products

Hotelier & Hospitality Design

With a passion for innovation, The Fine Bedding Hospitality Division already boasts one of the broadest product portfolios within the sector and will be launching two additional, first-to-market filled bedding solutions at this year’s Independent Hoteliers Show.

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The new products include a Dual Layer Zip’n’Link topper that’s been developed specifically to meet the needs of busy commercial environments and a new SMARTDOWN® duvet and pillow – that emulate the decadence, sensation and properties of 100% Goose Down but use recycled PET bottles to create soft, silky fibres. It delivers a genuine alternative to down but is washable, has hypoallergenic qualities and a compelling eco message to convey to guests. The latest additions will be showcased alongside The Fine Bedding Company’s hugely popular washable Spundown range, which delivers huge cost savings in terms of in-house laundering and room turnaround time, and its luxury naturals collection on stand number 221. Within the last two years The Fine Bedding Hospitality Division has become one of the fastest growing suppliers of filled bedding to the hospitality sector, and this year

alone has added a number of high profile new hotels to its growing client list. As part of Trendsetter International, which manufactures and distributes three retail brand collections as well as own label products for some of the biggest names on the UK high street, The Fine Bedding Hospitality Division has the capability to tailor solutions for hospitality partners. This includes specialist support, bespoke new product development and direct control over the manufacturing process to ensure products arrive on time, against even the tightest deadlines. What also sets The Fine Bedding Hospitality Division’s products apart is the ethical and environmental reassurance that can be communicated to hotel guests; fillings within its natural range are only sourced from suppliers that have been independently certified to adhere to the strictest animal welfare policies and quality standards. All natural products have assured traceability that they are responsibly sourced. No other supplier to the sector has equivalent assurances or policies in place. And its synthetic products are manufactured in a wholly-owned


Taking its eco credentials to the next level, SMARTDOWN® fibre is made from 100 per cent recycled materials. Up to 66 per cent of energy is saved during its production and CO2 emissions are lowered by a massive 54 per cent – a compelling message to environmentally conscious consumers.

facility that’s been awarded ‘ECO’ status thanks to its commitment to environmental and sustainable practices. The manufacturing facility uses 100 per cent of energy from certified renewable sources and has a 19 per cent lower carbon footprint on key product ranges (compared to an industry standard duvet).

Launching at IHS 2017 Sara Nolan, Business Development Manager at The Fine Bedding Company Hospitality Division, said: “Using silky soft fibres derived from recycled PET plastic bottles, we’ve created a new generation of luxury bedding in our SMARTDOWN® range. It’s the way we spin the fibres in our pioneering fibre-blowing technique that creates comforting, down-like clusters, which mimic the behaviour of the highest-grade Hungarian Goose Down products in every way, while a loose cassette structure holds volume, trapping air and warmth. “A sustainably sourced 280 thread count cotton cover completes this

Another breakthrough is The Fine Bedding Company Hospitality Division Zip’n’Link mattress topper. This new innovation – designed specifically for the hospitality sector – addresses the washability, storage and practicality of Zip ‘n’ Link beds. The product can be used as one superking topper and then conveniently split into two twin bed toppers. No storage required and the top unzips and can be washed on site, dried and back on the bed the same day. Not only is the topper supersoft, supportive and thick, it also eradicates the challenges of toppers for zip‘n’link beds. It ensures comfort for customers, efficiency for Housekeepers, and even extends the life of the mattress. There is currently a patent pending on this product. Sara Nolan added: “We spend a long time talking to hoteliers to really understand the challenges they face when it comes to filled bedding, from reducing the need to use specialist cleaning companies to flexible options that help with storage and the speed of room turnaround. Like with many of our new products,

the Zip’n’Link topper has been specifically developed in conjunction with housekeepers. Through our NPD processes we have devised a new solution to meet hoteliers’ specific needs. “As the zip is all the way around the product you can actually wash the top layer in a machine at 40oC. This is unheard of for a product of this type and quality. “The feedback on samples sent out to hoteliers to date has been phenomenal and we’re really excited about the launch of this product at the I.H.S where visitors can experience it first hand on our stand.” Also on show will be The Fine Bedding Company Hospitality Division’s collection of Spundown washable bedding, which has been tested to prove that it maintains its original qualities even after 20 washes at 60oC, and its Boutique Silk range featuring Smartfil® synthetic fibres plus the additional luxury, breathable qualities of pure silk. Sara concluded: “Bedding in the hospitality industry is increasingly about marrying the luxurious feel of a product and cost efficiencies in terms of laundering. The breadth of products in our range, with the added benefit of our unique Smartfil® synthetic fibres, means we really are catering for all size of hotel and individual requirements. I am confident that we are exceeding the industry standard and the needs of customers.” www.finebeddinghotels.co.uk

Hotelier & Hospitality Design

look-alike product, delivering a luxurious feel and breathability; and SMARTDOWN® products are all hand-finished.”

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K O O L D O O W C HAIR S CH T A R SC TANT RESIS Y L L A E VIRTU L B A AK E R B UN E L B A K STAC S N G I S E D Y N MA OSE FROM O TO CH

www.hci-uk.co.uk 0161 792 5552 EUROPE’S LARGEST MANUFACTURERS OF QUALITY BANQUET AND RESTAURANT FURNITURE

> Over 400 products available in our catalogue including chairs, tables, beds plus everything else you need for your hotel. > Over 500 satisfied clients worldwide.


Independent Hotel Show Preview Stand: 214 The Hotel Management Company has been formed by some of the industry’s most respected Hoteliers. Offering a unique combination of unparalleled industry experience and comprehensive knowledge, our core purpose is to assist hotel owners and investors in maximising the value of their assets.

www.thehotelmanagement.co

Stand: 166 ReviewPro is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company’s suite of cloud-based solutions includes Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses.

www.reviewpro.com

Stand: 217

SALTO Systems is the access control choice for over 6000 luxury, boutique and chain hotel customers worldwide. Our state-of-the-art electronic access control solution provides virtually ‘keyless’ properties that are secure as well as smart to own, operate and manage.

www.saltosystems.com

Stand: 221

DESSO, a Tarkett brand, supplies high-quality carpets and rugs including Axminster and its Desso&Ex madeto- measure rug collection to a range of independent hotels. All our products can be seamlessly combined with Tarkett’s LVT and wood flooring range to create the ideal flooring solution for the hospitality sector.

www.desso.co.uk

Stand: SPA 13

The Fine Bedding Company has been a market leading family busines for over 100 years. We are renowned for Smartfil®, and the design, manufacture and supply of quality bedding. Our naturals range ‘Nimbus Emporium’ is a responsibly sourced premium natural collection. We lead in our innovation and advanced ‘Eco’ cruendials.

Xeros, a global technology group who specialise in “waterless” washing machines, help hotels throughout the world save money and the environment. This unique system is proven to give market-leading cleaning results and the exclusive after-care package provides everything you need to run a worry-free on-site laundry.

www.finebeddinghotels.co.uk

www.xeroscleaning.com

Hotelier & Hospitality Design

Stand: 25

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Why choose you?

9 ways your hospitality business can get better reviews

W

By Luis De Souza, CEO of NFS Technology Group

hen was the last time you had a serious think about why customers choose your particular hotel, restaurant or venue?

You might say: “Well, we’ve got a good location. Our rooms are nice and our staff are friendly – and we pride ourselves on our customer service.” If you tick all those boxes, that’s good news. But whatever your hospitality business, you’re operating in a competitive world that just keeps on getting tougher – for instance, more than 7,000 new hotel rooms are being built in London right now. So you need good online reviews. They’re the modern equivalent of word-of-mouth, always been the most powerful marketing tool. And thankfully, there’s a lot you can do to encourage positive online reviews of your hotel, as TripAdvisor expert Sanj Naha told delegates at a recent business breakfast we organised in London.

Rule number one: you need to make sure that your hotel, venue or restaurant is genuinely operating smoothly. Without getting that right, nothing will bring in positive reviews.

How to give your business a health check Savvy businesses know there’s software that can help you do this, whatever kind of hospitality establishment you run: I run a hotel: Many of the most successful hotels use a hotel management system to help streamline their operations. A hotel management system will capture real-time data that helps you check the performance of every aspect of your business, from labour to online booking ability to stock control. This software, often known as a hotel property management system (PMS) also offers significant insight into your guests so you can provide a personal service.

And – importantly – a hotel management system can help you monitor your online reviews, alerting your management team when adverse comments are posted. I run a restaurant: In the restaurant business, EPOS software – electronic point of sale – looks after everything from handheld order taking and billing to labour management and stock control. Social media tools are included with good EPOS software, so you can tackle an issue and put it right before a diner even leaves your establishment. I run a meeting, conference or event venue: Venue management software provides the solution to streamlining operations, enables you to schedule event activity, manage all your financial transactions, and free up time for your staff to spend on customer service. It’s also a valuable aid to sales, and like the other systems, can help you to monitor your all-important online reputation.

OK – all’s well. What next?

Hotelier & Hospitality Design

Once you’re sure your business is operating smoothly, what can you do to encourage your guests and customers to post the kind of reviews that will persuade others to follow?

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Sanj is Head of Sales Support and Enablement, B2B Marketing and International Groups, at The Fork, a TripAdvisor company. As a reputation revenue expert, he says: “You might say: ‘Online reputation – why bother?’ Here’s why:

90% of consumers read online reviews “Would you want to do business with a company linked to ratings of 1 out of 5 and phrases like: ‘Bad service’, ‘Terrible experience’, ‘Horrible food’?”


Sanj says the modern customer wants:

• Personalisation – friendliness, empathy

• Responsive communication – accurate, honest

• Empowered staff • Mobile access • Promptness – no delays 9 top reputation tips So working with Sanj, we’ve put together these 9 top tips on how to become a top ranked business and improve your online reputation: 1. Deliver amazing service and

products

2. Own and optimise your listing

content

3. Don’t give a blank first

impression

4. Use impactful photos 5. Include contact details 6. Own your reputation 7. Offer free wi-fi 8. Increase reviews 9. Engage with reviews

Deliver amazing service and products: As we’ve j ust covered, software can help.

Own and optimise your listing content

Don’t give a blank first impression: Take ownership and create more of an identity here – it’s the first thing potential customers will see. Use impactful photos: A picture is still worth a thousand words. We all look at posts with good images more than those without. Draw pictures from all kinds of sources (although always make sure you have permission to use them). Include contact details: Seems obvious, but it’s worth emphasising. Own your reputation: Create ‘Promoters’ by encouraging positive customers to post reviews, and

minimise ‘Detractors’ by neutralising potentially negative experiences before they post negative reviews. Offer free wi-fi: Collect data via a wi-fi gateway service and encourage Facebook likes and posts. Increase reviews: Use your software to collect email details for TripAdvisor Review Express, a free email service that allows hospitality businesses to send customisable bulk emails to up to 1,000 guests asking them to submit reviews. Engage with reviews: If they’re negative, all’s not lost – offer a response that shows empathy, and provides explanations and assurances. If they’re positive, respond with further information and look out for cross-selling opportunities.

And after that? Sanj says: “When a potential customer reads reviews about your business, are you waiting for the phone to ring? “You can use review feedback to enhance your value proposition. Track which review site your online traffic comes from, and how people navigate your website, then use that information to optimise the user journey. “You can also use the review information to target messaging to convert online traffic into leads, bookings or calls to action.” Reputation = revenue. It’s a great connection for a modern-day hospitality business to make – and capitalise upon.

Hotelier & Hospitality Design

Look at the difference between this claimed and unclaimed page – the claimed one has much more information and identity, so it’s far more engaging.

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The Restaurant Show

The Restaurant Show returns with an impressive live line-up for 2017 The Restaurant Show takes place early next month and the organisers have revealed more of the hot topics up for debate. From diners changing demands, to attracting top talent, to creating a unique dining experience, visitors to the show will come away full of inspiration, ideas and knowledge which can be implemented into their own restaurants, bars, pubs and catering outlets. The Restaurant Show is held at London Olympia from Monday 2nd to Wednesday 4th October 2017 running alongside The Bar & Pub Show, Conscious Hospitality Show and Catering Equipment Expo.

Hotelier & Hospitality Design

Learn from the best There’s a chance to hear from the ubersuccessful Clare Smyth MBE live on The Stage. A Masterchef TV regular who became the first female British chef to hold three Michelin stars, her newlyopened solo restaurant marks a fresh career high.

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Come to The Stage to hear the secrets of her success, and experience her signature dishes, in this muchanticipated live interview. Also sharing his culinary wisdom is Stephen Harris,

the man behind the “grotty rundown pub by the sea” turned National Restaurant Awards 2017 number one. He’ll be cooking his classic British dishes live on-stage and signing copies of his new book. Trends, tips and insights Stay one step ahead of the competition with Simon Stenning, Executive Director of leading strategic research consultancy MCA, when he takes to the stage to talk about the disrupters in the industry. Simon will host a number of sessions across the three-day event, covering the latest trends set to shake up the restaurant industry. Exhibitors to address industry trends and challenges As well as high profile speakers on The Stage, the show, will host more than 450 exhibitors talking about their products and services and how these can help the industry overcome some of its biggest challenges. Exhibitors range from food and drink products to clever kitchen equipment.

The three-day event promises to be an inspiration packed occasion, bringing the entire industry together. It’s a chance to try new flavours, meet new producers and suppliers and hear from some of the industry’s most successful chefs and restaurateurs. Plus, when you register for the show you’ll automatically have access to The Bar & Pub Show, The Conscious Hospitality Show and The Catering Equipment Expo, which all run alongside The Restaurant Show. Find out more and register at www.therestaurantshow.co.uk. Follow the latest news about the event on Twitter by following @restaurantshow #TRS2017


Don't miss the UK's biggest restaurant, hospitality & foodservice showcase. Showcasing the best of the best live on stage...

ALONGSIDE Clare Smyth, Core by Clare Smyth

Tom Kerridge, The Hand and Flowers

Chris Moore, The Clink Charity and Restaurants

Andrew Pern, The Star Inn

The Restaurant Show is the industry’s leading event for those owning, operating and working in restaurants, hotels and catering companies across the UK. On the show-floor you’ll find a wealth of new products from over 450 suppliers across all four shows, including cutting edge kitchen technology, stylish furniture and innovative ingredients & finished products.

Find out more and register at therestaurantshow.co.uk @RestaurantShow #TRS2017 In partnership with THIS IS A TRADE EVENT, NO UNDER 18’S WILL BE ADMITTED


The Restaurant Show

Peppermill Interiors is exhibiting at The Restaurant Show this October at Olympia, London! The family-run company is a leading supplier of new and vintage furniture for bars, restaurants, hotels, coffee shops and domestic customers, and is really looking forward to showcasing its new products at The Restaurant Show this year. You may have seen Peppermill last October at The Bar & Pub Show, where it displayed a range of lighting, seating, dining tables, accessories and more. This year, the company has even more unique products to show off on its 50sqm stand. Peppermill’s latest product launches include several new bar stools and dining chairs, customisable tables that can be supplied with a range of different tops or bases, and a selection of new lighting. In addition to this, quirky, oneoff vintage and industrial items are joining the collection daily. Whether you have a large chain of restaurants, or you’re the owner of an independent cafe or pub, Peppermill Interiors has something to suit you. As well as its collection of ready-made furniture, it also offers a bespoke service, meaning certain items can be made to order to your specifications. Most off-the-shelf items are kept in stock in large quantities, reducing lead times and enabling venue owners to place last-minute orders, and still have their items in time for opening day.

Hotelier & Hospitality Design

Planning to visit The Restaurant Show? Make sure Peppermill Interiors is on your list of stands to visit. Friendly and experienced staff will be on hand to discuss your requirements and offer inspiration for your latest project. Or, if you’re just browsing, why not join them for a beer or two? You only need to look at last year’s stand (pictured on the opposite page) to know you won’t be disappointed!

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If you aren’t visiting the show this year, you could always take a trip to Peppermill Interiors’ large showroom in Staffordshire. Spread over two floors, the showroom has an eclectic mix of new, vintage and bespoke items on display, as well as newly-installed room sets to help customers envisage what certain items might look like in their home or business. The showroom is open to both trade and public six days a week. You can see Peppermill Interiors on stand UP10 at The Restaurant Show, 2-4 October 2017, at Olympia, London. You can also visit www.peppermillinteriors.com to find out more.


Our customers are at the forefront of everything we do. Therefore, the service they receive is very important to us. Having the right systems in place is key and Cunninghams have helped ensure that we provide the best most efficient level of service to both our customers and staff. Thatchers

Focused on EPOS for YOUR restaurant One EPOS solution which allows visibility and management of all areas of your restaurant so you can concentrate on excellent customer experience while maximising your profits. Let us do the work for you: • Table Management • Kitchen Management • Move - Hand-held Tablet • Automatic Or Manual Service Charge All of our EPOS solutions include: • Ordering And Delivery Functionality • Stock Control • Security

To arrange a demonstration call 0330 024 5014 email info@cunninghams.co.uk


on he th us T -4 e at nd se 29 , 2 w e m GK ho er Co d: t S ob an an ct St aur O st Re

Features for restaurants

Security

Stock Control

Table Management

Ordering & Delivery

Kitchen Management

Service Charge

Quantum Move

Stock Counter

www.cunninghams.co.uk

Cunninghams demonstrated a high level of expertise in the hospitality sector and their system was competitively priced. Cunninghams gathered all my details so that the system would be fully set up on the installation day. I would highly recommend Cunninghams. Richard Moore Director


The Restaurant Show Preview

Valentine

“Chefs come to us because we offer great quality equipment in very flexible solutions including the Swiss-made Evo range of fryers and multi-cookers from Valentine, plus the varied range of induction solutions and complimentary equipment from Cuisinequip from respected international brands like Locher, Berner, Omas and Bottene. “We spend time consulting in-depth with our client chefs about their individual kitchen and menu requirements and this helps us to find perfect matches like providing a twin HWM induction hob with a Berner induction griddle and Valentine Evo fryer designed and built into one of our bespoke prime cooking suites. We can add the increasingly popular salamander grill, which heats in just five seconds. Budget, menus, restaurant size, available kitchen space and power supply are all key factors in the design and planning of these suites, but also the long-term payback by investing in energy saving induction and high quality, long-lasting equipment.” We are pleased show a wide range of our equipment at The Restaurant Show on Stand GF29 including: A celebration of Valentine fryers with over 60 years of sales in the UK, Bottene pasta machines, Omas slicers, Locher modular induction units and HWM induction solutions, comments Steve Elliott, sales director for Valentine Equipment and Cuisinequip.

Case study - 45 Jermyn Street

Hotelier & Hospitality Design

Looking for proven and high quality foodservice equipment CCE Group approached Valentine Equipment and sister company Cuisinequip to assist in the design of an island induction cooking suite for the kitchen to serve 45 Jermyn St, formerly the Fountain Restaurant at Fortnum & Mason.

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Valentine’s Steve Elliott worked alongside Fortnum & Mason’s Executive Head Chef Sydney Aldridge in CCE’s kitchen design studio to develop the bespoke range that incorporates a Valentine EVO 2525 Turbo fryer with pumped oil filtration, 8 x 8kw induction zones, pan racks, a Frima 112T Vario cooking centre, a half ribbed and half plain griddle, Adande refrigerated drawers and a quick heat salamander. Ovens and other refrigeration are raised off the ground

adjacent to the cook suite around the walls. This is an ergonomic design to allow for the maximum number of free flowing workstations in this busy kitchen. Head Chef Lee Streeton, comments, “The improved workflow of the kitchen is brilliant, and the kitchen equipment is state-of-the-art, so much so I had to get my commis chefs to show me how to use it! Seriously, though, the CCE team are consummate professionals who deliver on time and to a budget. They understand our business thoroughly, and are great people to work with.” The bespoke range, measuring 3.2m x 2m is the heart of the kitchen and provides the platform for the majority of the prime cooking and finishing for this new restaurant. Talking about the project for Fortnum & Mason and working with CCE Group, Steve Elliott, sales director for Valentine Equipment and Cuisinequip, says, “During the extensive build programme we partnered the project manager at CCE, and attended several site meetings, and during installation we worked with CCE engineers to put the range on a plinth before the hot pass was fitted. “There is five years warranty on the induction system, and all backed by Valentine service, including spares held in our warehouse for immediate dispatch. Overall the range provided by Cusinequip compliments the high-quality fabrication and quality needed for 45 Jermyn St.” For more information on Cuisinequip and Valentine Equipment call: 0118 957 1344 or visit: www.cuisinequip.com www.valentinefryers.com


EFFICIENT, EFFECTIVE AND DURABLE Quality that only comes with 60 years of Swiss engineering

Valentine Evolution Fryers + Optional pump filtration system saves money with longer oil life + Smaller oil capacities cut costs + High-grade stainless steel design

Cuisinequip Induction + Save energy, save money and sustain + Hold function to keep your food at the correct temperature before plating + 5 year warranty, backed by Valentine service

01189 571344 valentinefryers.co.uk cuisinequip.com info@valentinefryers.com sales@cuisinequip.com @Cook_Valentine @Cuisinequip


The Restaurant Show Preview For the past 40 years, Cunninghams have been a leading provider of POS solutions for a wide range of sectors; including retail, hospitality, convenience and wholesale. Our years of experience provide us with the expertise and knowledge to offer a solution tailored to your needs and manage your system implementation and ongoing support so that you can focus on the important business of business. www.cunninghams.co.uk/home Stand: GK29

APICBASE helps chefs and food businesses to capture and communicate their culinary creativity so they can deliver flawless execution of the customer experience every time. The APICBASE food management software and APIC Studio are so easy to operate they will dramatically simplify your culinary processes, freeing your chefs and food teams to spend more time in the kitchen. The APIC Studio is the worlds first photo studio specifically designed for the professional kitchen. Our outlet manager and marketing tools allow you to engage with your on site teams and publish your creations to your customers. Come and see the APIC Studio and management software in action on stand UJ21. www.get.apicbase.com Stand: UJ21

Established in 2001, three independent retailers joined together to form 3R Telecom Ltd, becoming one of the largest distributor of Prepaid Mobile Top up vouchers, International calling cards and EPOS solutions. The key to our ongoing success has been the determination to cherish relationships with our customers, developing a friendship rather than a working relationship and working alongside you at each stage providing you with high levels of support and guidance www.3rtelecom.co.uk Stand: GK30

Ascentia Foodservice Equipment Ltd represents some of Europe’s finest and innovative foodservice equipment brands, and within the following pages we provide an insight into these unique manufacturers and the class leading equipment they provide.

Hotelier & Hospitality Design

www.ascentia-fse.co.uk Stand: GE39

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With over 50 years of experience in providing furniture to the hospitality and leisure industries. We pride ourselves on delivering good quality at affordable prices. Choose from our extensive range including chairs, tables, sofas, bar stools and fixed seating fitted by our experienced installation team. www.contractfurniture.co.uk Stand: GJ48


As the decades rolled on, it became apparent that bespoke garments were becoming a niche enterprise, with a dramatic increase in need for stock garments and the rise of suiting Manufacturers such as Brook Taverner, Skopes and Clubclass. We ensured that Burlington Uniforms stayed at the forefront of the demands in regards to new styles, fabrics and fashions whilst maintaining continuity with out customers. Moving forward to 2017 we have combined the wealth of experience the company has gathered over the years when it comes to the bespoke side of uniforms, with us manufacturing our bespoke suiting in the UK, along with keeping abreast of new innovations in fabric and styles we can offer you from stock. We now offer a true onestop shop for all uniform requirements, from suiting, workwear and outerwear through to footwear and PPE garments. We take pride in the fact we can cater for your hospitality requirements, whether you are 5 star international hotel requiring bespoke garments rolled out across your hotel; or a boutique restaurant in the heart of West End needing that little something different from stock, we can offer a solution for all your uniform needs. From all your customer facing roles through to those that work behind the scenes, we can work with you to help produce a uniform that will enhance the image of your brand, and enable you to stand out from the crowd. Please do not hesitate to contact our Sales Team on sales@burlington-uniforms.co.uk or 08707300150 and they will be able to help you with all your uniform enquiries.

Hotelier & Hospitality Design

Heritage is a big thing these days, and at Burlington Uniforms it’s a very important factor in defining who we are as a company..

Burlington Uniforms Ltd is a family company founded in 1974. When the business first started over 40 years ago it was based in Savile Row and its main activity was supplying uniforms to front of house staff in renowned hotels such as the Ritz, Churchill Hotel, and Hyde Park Hotel. Uniforms supplied were very often bespoke and included those traditionally worn by Commissionaires, Front of House, Waiting and Bar staff and Management. During these early years the company operated alongside the well-known bespoke tailoring company Anthony J. Hewitt Limited. So you can see that Burlington Uniforms has its roots in the heart of a street which has an international reputation for housing the best tailoring establishments in the world.

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Hotelier & Hospitality Design

Sandman Signature Newcastle – Shark Club

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For passionate sports fans, the pub or bar is a great place to soak up the atmosphere and enjoy the live sporting action and proves time and time again to be the next best spot to watch the game after the stadium itself. In fact, over two thirds of people choose to watch live sport out of home because they prefer the atmosphere. The Shark Club at the Sandman Signature Newcastle has harnessed this to their benefit by creating a positive and fun atmosphere that means guests and local sports fans alike, can get maximum enjoyment from all the drama that is sure to unfold. Located a stone’s throw from St James’ Park Stadium, Sandman Signature’s , Shark Club is the

go-to venue to watch live sport in the city. Equipped with 32 HDTVs, every angle is covered in The Shark Club, meaning sports fans can see a screen from every point in the bar. Executive General Manager Adrian Lowry puts its success down to the customer experience. “We know that generating a great atmosphere is the most important part of watching live sport. Without a great view and great atmosphere you can’t be the ultimate destination for sports entertainment and Sky Sports’ wide range of coverage plays a major role in helping us achieve this.” Based in Newcastle, it’ll come as no surprise that football is in high demand at the Shark Club, but plenty of other sports prove popular with customers. “There is great demand for Premier League football, particularly with Newcastle’s promotion back into the Premier League this season. Manchester United fixtures pull in

supporters from the nearby university as well. We also get plenty of trade surrounding big events like the Super Bowl and Box Office boxing matches. Despite the late-night timings, we attract big crowds by creating the ultimate experience with VIP packages, table service and plenty of food and drink offers.” Shark Club caters for a wide range of customers, from business and leisure guests staying in the Sandman Signature to local sports fans and visitors to the city. And, General Manager Adrian Lowry says having multiple Sky boxes has become one of the venue’s USPs and means there’s something for everyone to enjoy. “Because we have so many screens we can show multiple sports at the same time which is a big draw for our customers and helps us to stand out from the competition. If a customer comes in and asks for something to be shown, even if they are the only customer that wants to see it, we’re able to facilitate that request, adding to that customer’s experience with us.”


David Ellams has been appointed Head Chef of the luxurious 155-bedroom Tamburlaine in Cambridge.

D

avid, originally from Lancashire, has been in the kitchen for 19 years, most recently inspiring other young chefs and teaching them his craft at the Cambridge Regional College where David was Head of Programmes for Catering and Hospitality.

Commenting on the new role at Tamburlaine, Ellams said, “What makes Tamburlaine even more exciting is the fact that it’s a brand new project and there are essentially no limitations to what we can achieve in the months and years to come.” Paul Rhodes, Deputy General Manager for Tamburlaine added, “David’s strong background in 4 Red Star, Relais & Chateaux, Rosette and Small Luxury Hotels of the World illustrated that he is a perfect fit for Tamburlaine and we are all excited to see where his vision takes the restaurant offering.”

David’s food ethos is to use the best ingredients and to look after them during the cooking process, and is especially passionate about the movement towards using fewer ingredients. His favourite dish to cook from Tamburlaine’s menu is Octopus, chorizo and potato, and his favourite ingredient is the humble Maldon Salt. Tamburlaine is located at 27-29 Station Road, Cambridge, CB1 2FB. For more information visit www.thetamburlaine.co.uk or call +44 1223 792 888

Tamburlaine is an open invitation for Cambridge to gather. A strikingly elegant destination where in-the-know locals and discerning visitors can meet and mingle, work, rest and stay. At the heart of Tamburlaine are two floors of stunning shared spaces for our guests to make their own, whether they drop by for a coffee or stay with us for a week. Each area offers its own distinctive setting, mood and atmosphere. From the contagious buzz and energy of the Restaurant and Bar, to the genteel grandeur of the Garden Room. From the easy informality of Steam Deli to the restful calm of the Library. Tamburlaine’s location could not be better. Station Road is a short stroll the city centre and a minute’s walk to the Railway Station. The neighbourhood is vibrant and lively and the nearby Botanic Garden offer guests the chance to relax in 40 acres of greenery and tranquility.

Hotelier & Hospitality Design

More than a remarkable hotel

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4 Aces has designed its very first festive cup, ‘Jumpacup’, which it is expecting to roll out at the start of the autumn period when cafes, bars, restaurants, food to go suppliers and events managers are preparing for the preliminary, seasonal build up to the highly anticipated, winter holiday.

4 ACES ‘JUMPS’ RIGHT IN WITH ITS FIRST FESTIVE CUP

Hotelier & Hospitality Design

The non-branded cup adopts the theme of ‘coming together’, with it’s colourful design depicting a row of festive jumpers, their sleeves touching as if they are joining hands. The single wall cup will be available to order from the leading packaging specialist, at the end of September, in both 8oz and 12 oz sizes.

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Having previously created sell out cups for key customers to mark that special, celebratory time of year, 4 Aces decided to introduce a generic festive cup in the hope of reaching the widest audience. Managing director of 4 Aces, Chris Penn comments: “We’ve been experimenting with our own designs for some time, as well as designing specifically for certain customers, as the demand for printed items has risen inordinately in the last few years. “The idea to create a festive cup took hold simply because the response to the designs we created last year for key customers was so strong. We wanted the design to be universal as it made sense to create a line

of festive cups that can be used in all environments and by a wide range of customers. Most people are keen to embrace the spirit of the season and it’s nice to give them that option.” Since its launch in 2001, 4 Aces has ensured that its product offering is amongst the widest and most creative, and that its customer service ranks at the highest level, thus guaranteeing the company its status as the UK’s fastest growing provider of packaging products to the beverage and foodservice sectors. The company operates a highly-regarded direct parcel delivery service, offering a prompt, personal service, regardless of the size of the company or the size of the order. This service allows customers to get access to the supplier’s complete range of products without the need to hold any of it. For further information on 4 Aces and its products, visit the website at www.4acesltd.com or call 01992 535774.


Electronic Hotel Door Locks for ease of use and increased security.

“The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel

www.tss-locks.co.uk

0844 99 33 253


Are you tired of having frayed edges and pulled piles hanging from your towels, try ‘EcoKnit for a snag free life’?

Wire Brush Test Paper Clip Test

H Hotelier & Hospitality Design

artdean Ltd produce and market the world famous EcoKnit snag free, quick drying, long life towel and here’s how you don’t need to have an on site laundry in order to get all the benefits.

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EcoKnit Towels and Robes have proven up to 40% savings in energy consumption through drying reduction times, and a 15% reduction in water usage in every laundry cycle, this allows laundries to make substantial savings. These are just two financial savings in the daily operational usage, these savings will help pay for the cost of the product, you will recover the budget spent on towels through the monthly operating savings, that is truly unique in the world of terry towels. The product won’t snag therefore has reduced wastage means longer linen life for you. Ask your current linen

supplier to take on EcoKnit towels. A more presentable product in your bath room, is better for you, not your laundry, it means consistently you can rely on quality towels freshly delivered into the rooms.

means you are now encouraging guests to use their towels twice before sending them to the laundry. Guests have a dry towel between uses and the hotel saves on laundering time and further costs.

These days it’s common for the hotel to purchase the linen and give it to the laundry to look after, it’s a win-win situation. EcoKnit works with many laundries up and down the country and all you need to do is ask if they can supply you. If not then come through to Hartdean direct and we can discuss what we can offer to accommodate your requirements.

How does EcoKnit Help? When traditional towels need replacing, our EcoKnit towels last 2 to 3 times longer. A longer life means reduced replacement cost, a single EcoKnit towel is equivalent to 2 traditional towels in usage terms. Our construction gives extra strength and durability and the product cannot fall to pieces, hems will not fray and the loops will not pull as they do in traditional towels. You can pull the loops to test and even brush the towel with an industrial wire brush! EcoKnit towels are fast drying, it

• •

Reducing your energy means reducing your Carbon emissions this leads to greater corporate social responsibility Lowering your energy consumption would reduce our dependence on non-renewable resources. Reducing your water consumption would save on precious resources Reducing water needs means reducing the amount of detergents in the wash saving on excessive use of chemicals 2 to 3 times longer product life eases pressure on landfill sites

We provide free of charge Green Eco-Friendly A frame cards to show your guests you are doing your part in reducing CO2 emissions. EcoKnit is available in a variety of weights for the Hotel Industry, with plain and Mosaic design robes to compliment your hotel. We also supply the Spa industry and have a wide range of products to choose from to suit their needs.


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EcoKnitÂŽ snag free quick drying towels are the most technically advanced energy efficient terry towels in the world, they are guaranteed to save you money. Use 40% less energy

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tele: 01908-642615 email: enquiries@hartdean.com web: www.hartdean.com web: www.ecoknit.co.uk

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The Bar & Pub Show

The Bar & Pub Show takes place next month, running alongside The Restaurant Show from 2nd – 4th October at Olympia London. The market leading event is dedicated to the bar and pub sector with everything on the show-floor tailored to on-trade professionals like you. So come and find the new goods and services that will get tills ringing and discover how to generate more profit from every pour with our unmissable live sessions.

Hotelier & Hospitality Design

Don’t miss…

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Simon Stenning, Executive Director at MCA Foodservice hosting a breakfast briefing at 10.15 each morning at Bar & Pub Hub. Simon will be revealing key findings from the 2017 Pub Market Report. Visitors should ensure they arrive promptly through the West Hall entrance at Olympia to attend this session and hear the fresh insights Simon will be sharing. Ryan Chetiyawardana from Dandelyan, as he mixes innovative trademark drinks for you to try. In the right hands cocktails and high-end cuisine can be a match made in heaven – so let him show you how. Celebrating innovation. Look out for entrants in the Great New Idea competition across the show floor.

The Bar & Pub Show returns with an impressive live line-up for 2017 Pick your favourites and vote online to recognise their efforts and see the winner announced live at the show. The new Craft Beer & Cider Pavilion. Get a taste of the craft success story at our new show destination. Enjoy sour beers, micro-brews and beyond, and meet the producers behind each label.

Three reasons to register now… 1. The whole industry is here. Get out from behind the bar and meet the people who can take your licensed business to the next level.

Ryan Chetiyawardana

from carefully selected exhibitors and source something new that your customers will love.

A day (or even an afternoon) at The Bar & Pub Show 2017 pays 2. Be inspired by the best. Tom dividends. We know you’ll leave Kerridge, Andrew Pern and Stephen with a contact, product or idea Harris are just three of the pub giants you couldn’t have found anywhere sharing knowledge live on-stage else. Find out more and register at alongside a programme packed with www.thebarandpubshow.co.uk master-classes and tasting sessions. Follow the latest news about the event 3. Drink, eat and explore. Refresh your on Twitter by following @BarPubShow bar repertoire with innovative products #BarPub2017.


ALONGSIDE

In partnership with THE MORNING ADVERTISER

DON’T MISS THE UK’S ON-TRADE SHOWCASE FOR BAR AND PUB PROFESSIONALS

Register FREE today thebarandpubshow.co.uk @BarPubShow #BarPub2017 Come and celebrate your sector, develop brand new skills and uncover fresh trends in our four dedicated live zones.

DON'T MISS:

Follow the crowds to the beating heart of the show. Here you’ll find endless opportunities to learn new businessboosting techniques, share your own take on burning issues and meet fellow bar and pub professionals.

Our purpose-built drinks destination is the perfect place to get up close and personal with industry influencers.

Tom Kerridge, Chef Patron, The Hand and Flowers

Stephen Terry, Chef Patron, The Hardwick

Andrew Pern, Chef Patron, The Star Inn

Pete Brown, Beer Writer of the Year 2009 and 2012

Paul Dickinson, Director of Food, Fuller, Smith & Turner

Jane Peyton, Founder, School of Booze

What’s really driving today’s fast-moving food and drink market? Find out as the ‘best of the best’ reveal their trade secrets and share the inside track on the techniques you need to get on top – and stay there. The battle starts here as emerging talent and experienced professionals compete to impress our judges and the crowds with their world-beating skills.

IN PARTNERSHIP WITH THIS IS A TRADE EVENT, NO UNDER 18’S WILL BE ADMITTED


Crisps Fit For a King! Do you want to add awardwinning crisps to your menu? Visit The King’s Deli at this year’s The Bar & Pub Show (stand WJ69). It’s no secret that crisps are a winner behind the bar but The King’s Deli takes the crown. Packed with flavour and using natural ingredients, the gluten free range is suitable for vegetarians. Available in eight exciting flavours, six in 40g packs, The King’s Deli has a product to suit all your customers.

Hotelier & Hospitality Design

Using only the freshest British potatoes, grown on a family-run farm, they wash, slice (keeping the nutritious skin on!) and use innovative technology to kettle-cook in small batches; unlike regular crisps, which are fried in automated, continuous processes.

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Each crisp is hand sorted to create the perfect bag! These methods are far from conventional for a crisp brand, and go towards ensuring outstanding quality in every crunch. Seasoning crisps with the finest natural ingredients, their mouth-watering flavours include: Honey BBQ, Paprika, Salt & Black Pepper, Tomato & Herb and Cheese.

Intentionally avoiding any artificial flavours, MSG, colourings or preservatives (including gluten and GMO) they’ve developed a range that’s packed full of flavour but still suitable for GF and vegetarians. Earlier this year, the Salt & Black Pepper flavour was awarded a 1-star Great Taste award. Widely acknowledged as the most respected food accreditation for speciality food producers, this prestigious star and unmistakeable label is a stamp of excellence that means the panel of expert judges, tasting over 12,300 products, deemed them truly delicious! The King’s Deli will be launching a brand new flavour very soon, to further drive sales for stockists; Salt & Balsamic vinegar comprises intense sea salt and subtle, oakaged balsamic vinegar to create another distinctly unforgettable crisp.

“We’re really excited to showcase The King’s Deli range at The Bar & Pub Show this year. The feedback we’ve had from customers so far has been brilliant and we’re always looking for new opinions and inspiration. We’ve been passionate about pairing the great British potato with great flavour since day one, and the range reflects this perfectly.” - The King’s Deli Business Manager, George Falck.

The King’s Deli was born with a mission to deliver premium quality crisps, without the premium price tag. They have a competitive pricing structure and excellent margins meaning The King’s Deli presents significant profit opportunity for your outlet. Get in touch now! Website: www.thekingsdeli.com Facebook: The King’s Deli Twitter: @thekingsdeliuk Instagram: thekingsdeliuk


Flavours include: Tomato & Herb, Salt & Black Pepper, Sea Salt, Cheese, Hot & Spicy, Sour Cream & Onion, Honey BBQ and Paprika. Available in 40g and 150g packs.

Flavours include: Tomato & Herb, Salt & Black Pepper, Sea Salt, Cheese, Hot & Spicy, Sour Cream & Onion, Honey BBQ and Paprika. Available in 40g and 150g packs.


We’ve come a long way in the twenty years that have passed since the dawn of e-commerce.

In that brief time we moved from buying goods and services in person, either in store or by phone, to online shipping. And while we still use phones for their most common purpose as an internet device for online shopping, we have since moved on to using them as payment tender at POS terminals. Yet there is still so much more this technology can offer the hospitality sector.

As the nation gets set to embrace the new-style £10 notes, new research from Mintel reveals cash is king for the majority of Brits, as today just a third (33%) of consumers say they would be comfortable with a cashless society. While a cashless society is most appealing to Brits aged 25-34 (46%), this statistic is most important to the hospitality industry, as these are the future clientele for hotels and restaurants. As TISSL has discussed at length in other articles, it is important to keep up with them and provide the services they are used to interacting with daily in order to keep their business. Whether you run a coffee shop in London, boutique in the Lake District or large hotel with a fine dining restaurant, you need to be able to keep up with the latest developments within your field of business. The challenges for each of these are quite varied. The coffee shop in London will, for example, need to cater to tourists wanting to pay with contactless cards or even their phones as this is the most convenient way to handle money conversion. The boutique in the Lake District may be too far away from the nearest ATM to be able to provide a cashbased business, while the hotel will want to tie their guest’s bill into the hotel room at the end of their stay.

Hotelier & Hospitality Design

So what is the solution for so many varied challenges? A bespoke system that is not only familiar with your clientele but also meets your needs as a client, the perfect POS system isn’t just a figment of your imagination. It can be achieved today by a company who knows your needs and can meet them.

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EPOS/Technology

POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.

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Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk


EPOS/Technology

Your future depends on WiFi Technology has become very important in maintaining guest satisfaction. WiFi is no longer portrayed as a commodity or IT based cost. It is also no longer a perk for tech-savvy or business customers. It is a must-have for every hotel and your future depends on it.

According to TripAdvisor’s survey, 46% respondent said free in-room WiFi is a must-have amenity – meaning that, if an accommodation did not provide it, they would look elsewhere. Moreover, 26% of travellers said that they require an accommodation that has super-fast WiFi and 11% are willing to pay extra for this service. Such findings show raising importance of WiFi and its impact on guests’ satisfaction. At the moment guests bring on the average more than two devices per head. It is believed than in just couple of years this number will double. More

devices mean more streaming and more streaming mean higher usage of bandwidth. The demand for quality broadband access anytime and everywhere will only grow. Not hard to imagine how TripAdvisor ratings drop down if your hotel is not prepared for that. Every hotelier knows how bad review can seriously harm the business. Why not preventing this from happening and investing in high-speed internet access now? Where to start? Firstly choose experienced high-speed internet access (HSIA) provider. The idea of setting up your own network is

very tempting but it will not be costeffective in a long term. Technology is changing very rapidly, therefore it is better to trust professionals who can supply you with future-proof solution. The latter will depend on used hardware. There are various respected names on the market. Use their technical background rather than cutting down the costs. Their products will make a difference. Also take attention to the deployment time – as installation might mean exchanging some of the cabling, you cannot afford closing down your business for a week.

Hoist Group has it all. With over 20 years of hospitality solution know-how and being preferred WiFi provider for Accor properties across Europe, they can help you with setting up reliable internet access satisfying even the most demanding guests. They cooperate with many renowned companies such as Ruckus, Aeorhive Networks, Dell. If it is not enough, Hoist Group has inhouse 24/7/365 support which helps to solve all the issues very swiftly. If you are interested in raising your guest experience and providing them with the best internet access on the market, visit Hoist Group’s website: www.hoistgroup.com or come and see their products live at Independent Hotel Show, which takes place Olympia London on 1718th October.


In partnership with

Your One and Only Hospitality Partner l be We wil the g attendin

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rpa:group

launches The Hummingbird Bakery’s seventh UK branch in Guildford Surrey

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ith names like Adele, Madonna, Lady Gaga, Victoria Beckham, Pippa and Kate Middleton, Duchess of Cambridge as fans, The Hummingbird Bakery has already become firmly established as London’s go-to bakery. Now The Hummingbird Bakery’s founder, Tarek Malouf, has set his sights on the beautiful town of Guildford to open the brand’s seventh UK store. The Hummingbird Bakery first opened in 2004 in London’s vibrant Portobello Road, home to the worldfamous market and played a huge part in launching the cupcake craze that went on to grip not only London but the entire UK.

Hotelier & Hospitality Design

rpa:group has worked since on all six of the brand’s bakeries across London: Portobello, South Kensington, Soho, Spitalfields, Islington and Richmond.

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The Hummingbird Bakery Guildford sets a new design style for the brand and is a collaboration of rpa:group’s architecture, design and project management teams. James Breaks, Head of Design at rpa:group, comments, “The new bakery design is an evolution away from the previous store concept, which portrayed the look and feel of a 1950’s style kitchen. This new approach is much more Scandinavian with light, open and sophisticated interiors and wood elements backed up by complimentary surfaces to add texture, variation and interest.” Wall finishes of the new bakery are 30% clad in ivory oak panels with a feature wall composed of hand-finished tiles and a digital mosaic of the iconic Hummingbird Bakery logo. The floor is concrete resin, interlaid with tiles around the counter area in a herringbone pattern, whilst

lighting is a mix of bespoke LED halo lights and brushed copper aluminum pendant lights. The copper is also echoed in the trim of the marble tables. Customers will see individual chair seating in signature Hummingbird Bakery pinks, in addition to comfortable banquet seating in durable fabrics and complementary colours. The overall palette is neutral, with elements of pink complementing the brand colours and adding both emphasis and warmth. If you would like our help with your hospitality project, please get in touch for a no-obligation chat on 01784 256 579, or send an email to s.cuff@therpagroup.com For further examples of our work, please visit www.therpagroup.com


Thermometers

for foodservice & hospitality

As the UK’s No.1 thermometer manufacturer we offer a wide product range including our Food Check, ideal for different food types or preparation areas, reducing the risk of cross-contamination

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for more information on our full range visit us online

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Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

www.conceptbars.com

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk

www.englishtradingcompany.com

www.finebeddinghotels.co.uk

Hotelier & Hospitality Design

WHY YOU SHOULD CHOOSE LEISUREBENCH!

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Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website

www.flexfurn.com

LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on www.leisurebench.co.uk to see our full range, or telephone our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk.


Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

www.mediatheme.com

www.nomique.com

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

sales@nomique.com

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com

www.sentinelprotects.com/commercial

www.sico-europe.com

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

miele-professional@miele.co.uk

01480 811 000 info@synergygrill.com

www.miele-professional.co.uk

www.synergygrill.com

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.

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Business Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills

Furniture

Hotelier & Hospitality Design 62

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk


Ultimate Contract Ltd www.ultimatecontractltd.com 01245 322414

Ultimate’s product range is wide and eclectic, supplying both indoor and outdoor contract furniture, including dining chairs, tub chairs, barstools, sofas and fixed banquette seating finished in bespoke upholstery. Whatever your requirements Ultimate, delivers exactly what you need, efficiently and professionally. From designing and sourcing to delivery and installation, offering a complete service.

Recent projects include: The Taj Hotel, St. James Court; Grand Hotel, Jersey; MacDonald Hotels; Premier Inn; Handpicked Hotels. Ultimate frames are CATAS tested for contract and come with a structural guarantee. Known within the market place for providing, not only specialist technical knowledge but an exceptional customer/ after sales service. We have also introduced a VINTAGE COLLECTION to our range. Please visit our website for more details. For further information contact 01245 322414 www.ultimatecontractltd.com paul@ultimatecontractltd.com

Hotelier & Hospitality Design

Ultimate is one of the UK’s leading contract furniture suppliers with over 20 years of experience, supplying a range of contemporary & classic furniture to restaurants, hotels, bars and golf clubs.

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Hotelier & Hospitality Design october 2017  
Hotelier & Hospitality Design october 2017