Hotelier & Hospitality Design - March 2017

March 2017: Industry News, The Cleaning Show, Business Directory, Bedding & Linens

Hotelier & Hospitality Design “Woods Foodservice is one of the best companies that I have ever used, they have every product you could require and the service is 100% reliable and always on time. I have never had any complaints about Woods and they will always strive to make your life as a chef easier and the prices are the most competitive on the market.”

Tom Aikens Chef/Patron, Tom Aikens Restaurant

“Woods has always matched our expectation in terms of quality and price. When you deal with the top end of the market, you need to rely on suppliers who share the same philosophy as us in terms of quality of products and customer care. Woods excel on both of them.”

Alexis Gauthier Head Chef, Gauthier Soho

“Woods Foodservice are one of the best companies around. They offer excellent customer service and have that extra personal touch. The delivery service is always spot on.

They’re always willing to source interesting new products and are very competitive on price” Andy Mcfadden Head Chef, L’Autre Pied

‘London’s premier supplier of dry & chilled, general & specialist ingredients Featured this issue:

New Generation Bespoke Wine Storage Solutions The new generation of wine storage brings wine collections out of the cellar and into the heart of commercial environments for all to enjoy.

Our team of architects, designers and technicians have designed and installed a portfolio of bespoke styles including minimalist, contemporary, classical and traditional.

We use the latest technology, innovative designs and quality materials to create unique temperature controlled environments for restaurants, bars, hotels and residential properties.

cellarmaison.com

FINE BESPOKE WINE CELLARS WALLS & PODS

Fully booked.

Now there’s a thought worth entertaining.

From award-winning dramas and comedies to blockbuster movies and nail-biting sporting action – your guests can have it all with Sky. Plus fast, reliable and easy to use WiFi with marketing tools designed to drive business growth.

Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky for non-Sky Talk customers cost 7ppm plus your provider’s access charge. The Huntsman: Winter’s War © Universal Studios 2016. All Rights Reserved. Fortitude S2 © Sky Atlantic 2016. Billions S2 ©2016 CBS Studios Inc. Premier League © Getty Images. Correct at time of supply: 08/02/17.

Contents March 2017

Industry News The Cleaning Show Business Directory Bedding & Linens

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

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Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Tony Little

Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

Industry News

DoubleTree by Hilton Increases UK presence with 12 hotels opened in 12 months £16M investment programme for eight conversions brings total to more than 30 DoubleTree by Hilton properties in the UK

D

oubleTree by Hilton, one of Hilton’s (NYSE: HLT) 14 market-leading brands, has introduced an additional 12 properties to its UK portfolio in the past 12 months and now welcomes guests at more than 30 hotels throughout the country.

Eight of the 12 hotel openings were part of a £16 million conversion programme, providing unique, contemporary accommodations and full-service facilities to guests in Aberdeen Treetops, Bristol North, Coventry, Dartford Bridge, Edinburgh Airport, Newbury North, Southampton and Strathclyde.

Hotelier & Hospitality Design

Dianna Vaughan, senior vice president and global brand head, DoubleTree by Hilton, said, “The addition of 12 UK hotels in 2016 - from Aberdeen in Scotland to Southampton on the South Coast - took us past 30 properties and significantly strengthened our position in the market. Within each of these hotels, guests can expect the DoubleTree

by Hilton signature welcome, complete with the warm DoubleTree Cookie - always delivered with a smile.”

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Since launching in the UK in 2008, DoubleTree by Hilton has expanded rapidly across the country, opening an average of four new hotels each year.

The brand offers a consistent, upscale standard of accommodation within a varied portfolio which has grown to incorporate many long-established hotels, such as DoubleTree by Hilton Hotel London - Ealing and DoubleTree by Hilton Hotel London - Hyde Park.

Each hotel in the conversion programme has been refurbished, now showcases individual design and F&B concepts, reflecting the location of each property and newly renovated meeting spaces, commencing with DoubleTree by Hilton Hotel Strathclyde in October and completing with DoubleTree by Hilton Hotel Edinburgh Airport in December.

Beyond the iconic warm DoubleTree Cookie welcome, each hotel provides guests with a full complement of services and DoubleTree by Hilton brand amenities, including the Wake up DoubleTree Breakfast™.

Each of the hotels is also part of Hilton Honors, the awardwinning guest-loyalty program for Hilton’s 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels save time and money and gain instant access to the benefits they care about most, such as an exclusive member discount, free Wi-Fi and a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay.

Members can also redeem their Points for free nights, to gain access to unique events through the Hilton Honors auction platform.

For more information or to make a reservation, travellers may visit doubletree.hilton.com. For more news on DoubleTree by Hilton hotel openings, visit news.doubletree.com.

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Industry News

Somerset’s Blackdown Shepherd Huts business flourishes in 2017 for the glamping industry

B Hotelier & Hospitality Design

lackdown Shepherd Huts, based in Somerset, which make luxury outdoor living solutions in the form of bespoke and self build shepherd huts, has become a business to be reckoned with in the South West during the past five years. As they move in to the orders for huts in 2017, Will Vickery, who runs the hand-crafted shepherd huts business, is seeing an increase in the number of requests for huts for both commercial and residential use.

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Will explains: ‘Blackdown Shepherd Huts started off as a small business and now are responding to a global market, with customers are contacting Blackdown from throughout the UK and beyond. Whilst our huts continue to be bought by customers in the UK and overseas for both commercial and residential purposes, we are keen to continue to focus on design, quality, and customer service. We’re all about quality and each bespoke hut takes about 8 months to produce. We know that our customers appreciate that our efforts are focused on them and their requirements, rather than mass producing shepherd’s huts that are not bespoke or unique. With glamping on the increase, our huts are really in demand.

‘Blackdown is a luxury brand and highly innovative company; we’re always thinking of new ideas to further improve our products, meaning that customers will always be buying a shepherd hut that has been built by expert craftsmen and women in our own workshops.

We respond to individual needs - and glamping huts are increasingly popular.’

Blackdown also offers customers self build options with their huts for those who enjoy the DIY aspect of

putting their own shepherd’s hut together. Will adds: ‘We continue to offer our self build options for those who enjoy the hands on experience of creating their own hut, and all of the huts will have highest possible quality of craftsmanship applied to them. We are meticulous about attention to detail in every aspect of our service, from design to personal delivery. The foundation of our shepherd huts is our signature piece exquisite solid oak chassis and we love to create these. Our metal hut chassis have been specifically designed to form a solid basis for our huts - so whichever choice customers make, they are assured a sound investment.

‘We also use local businesses in Somerset or Devon where possible. For example, our metal work is second to none. The cast iron wheels and turntable are cast at a small local foundry using time-honoured techniques.

Our handmade stub axles and draw bar are lovingly fabricated by our team of traditional craftsmen.

‘For our interiors, Blackdown always uses the highest quality materials and fittings as standard - we do not skimp on things you cannot see. We would much rather explain the price of quality than have to apologise for anything less. We look forward to 2017 and creating our next 48 huts for our commercial and residential customers.’

Will Vickery started Blackdown Shepherd Huts to create an innovative product and over the past five years he has designed them as luxury living spaces that include uses as glamping retreats, bedrooms, bathrooms, kitchens, catering huts, and offices. www.blackdownshepherdhuts.co.uk

Industry News

On Saturday 25 February, K West invites you to an exclusive Nutrition Rocks Day Retreat. The A-List experience will begin as soon as guests arrive into the vibrant ambience of the hotel.

Situated in Shepherd’s Bush, one of London’s most up-and-coming districts with Westfield only a fiveminute walk away, K West is a true urban retreat due to the unique facilities of its award-winning K Spa. The Nutrition Rocks Day Retreat is designed to help attendees make long-lasting changes to their eating habits, while the team of experts also share advice on maximising beauty and natural vitality, whilst encouraging positive body confidence. Benefit from the

professional (celebrity-approved!) knowledge of the team during a day of empowerment all in the comfort of one of London’s most stylish hotels.

Attendees will also be treated to an exclusive beauty-nutrition lunch at Studio Kitchen, and a bag of complimentary gifts, all worth £75, which will continue the feel-good vibes at home.

Hala has years of experience sharing her ethos, and has more recently appeared as a co-presenter on Channel 4’s ‘How to Lose Weight Well’, ITV1’s ‘Sugar Free Farm’ and is the dietician on hand for BBC1’s ‘Eat Well for Less’. Nutrition Rocks is made up of a team of registered dieticians, nutritionists, celebrity make-up artists and stylists who combine all of their expert knowledge to create educational, feel-good workshops.

‘Learn the Secrets of Celebrity Nutrition and Beauty’ is a 6-hour masterclass taking place on Saturday 25 February 2017 at K West Hotel &

Spa. Nutrition Rocks workshops are focused on women so feel free to come alone, bring your mum or your girlfriends (while the man in your life could spend some time relaxing in K Spa).

Tickets cost £175 per person and include a beauty nutrition lunch and a goody bag worth £75. To book, email info@nutrition-rocks.co.uk.

K West Hotel & Spa is offering an exclusive room rate on Friday 24 and Saturday 25 February for those who wish to prolong the celebrity experience. Packages start from £119 per person and include a Junior Double room, Continental Breakfast and VAT. Subject to availability.

To book, send an email to Alana ai@k-west.co.uk.

K West Hotel & Spa, Richmond Way, London W14 0AX For reservations, please call: 020 8008 6600 or visit www.k-west.co.uk

Hotelier & Hospitality Design

K West Hotel & Spa in Shepherd’s Bush will be hosting Hala El-Shafie, celebrity nutritionist and registered dietician, for a ‘Nutrition Rocks’ day retreat – a masterclass focused on embracing your own beauty and learning the A-list secrets to nutrition.

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Industry News

S&T UK WORK COMPLETED ON

A Hotelier & Hospitality Design

After two years working on the £30m renovation and refurbishment of the former St Olave’s Grammar School, S&T(UK) Ltd recently completed work in transforming this architecturally significant Victorian building into the stunning 70 room The LaLit Hotel in London’s Queen Elizabeth Street. The boutique hotel and spa, which combines the finest Victorian architecture with Indian overtones and will have a school theme throughout, is due to open later this month.

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Jeff Watts CEO, S&T UK Ltd commented: “S&T was delighted to work with the LaLit Suri Hospitality Group, which has a portfolio of 11 luxury hotels throughout India, on this, its first overseas property. We had a team of over 380 working on the project which included the groundwork, the M&E and total fit- out”. Working with EPR Architects the Suri Group and Archer Humphryes on the interiors, the grade II listed building has been painstakingly restored by S&T using the best in British craftsmanship. From its original oak panelling, cornicing, and striking arched windows to skirting boards, mouldings, chimneys and distinctive bricks, all have been carefully repaired or replaced with like-for-like.

THE SITE HISTORY

The striking red brick building near the Thames was originally designed for St Olave’s school by Edward Mountford, the architect of the Old Bailey, and built in the 1890s. It was most recently used by Lambeth College.

Archaeologists were invited in for 14 weeks to dig the historic ground whilst construction was taking place and found the paths and foundations of the 18th century houses that had lined Tooley Street that were demolished to make way for the original school building in 1855. There had been low level occupancy around the site between the 15th and 17th centuries when the area became a sand and gravel quarry.

THE CONSTRUCTION As with any listed building, this project had its challenges, particularly as the building was left empty for nearly ten years and had substantial water damage through dilapidated roofs. The emphasis was always to maintain as much of the original fabric as possible whilst supporting the new loads and layouts. The project progressed in three areas; a new third floor and roof, internals and basements. We inserted a new mezzanine floor between

the existing second floor and roof whilst strengthening the existing roof trusses to support a new replacement.

The excavation was nearly nine meters below street level at the deepest point, so we needed a substantial sheet piling ground support system. The basement under the new building, which houses the spa, was formed by a controlled sequence of deep underpins so we could excavate to form new basement levels. Monitors were used to warn us of any excessive movement which could damage the old structure. The site footprint was restricted, so all the excavated materials had to be brought to a central collection point through a series of conveyor belts below ground.’

RETAINING THE KEY HISTORICAL ELEMENTS

‘Working on a listed building is all about discovery. You open something up and find structural problems or dry rot.

We’ve worked on many restoration projects; it’s all about restoring what you find with all due care and attention to return it to its former glory,’ says Nick Viscusi, S&T Operations Manager. ‘There isn’t one room out of the 70 that is the same and we’ve replicated original features throughout the project. Every new element was bespoke and had to be site measured to ensure it fitted exactly.

We created a new Westmorland slate roof and at the centerpiece is an outstanding clock-tower that was falling to pieces. We restored all the original timber moldings and were able to commission Smith of Derby, the specialists that made the original bell and clock for St Olave’s, to carry out the clock restoration.’ Even the parquet floors have been restored. ‘The majority of the original floors have been taken up, re-machined and re-laid, sanded and stained to look like it would have done,’ says Hamish Anderson of flooring experts Campbell Contract Flooring.

The stonework used throughout the project has also been carefully selected to complement the original. ‘We used two types, Scotch Buff York stone from Yorkshire and white Portland Stone from Devon,’ says stonemason Dave O’Donoghue from Drive Edgware Beautifully restored timber panelling and intricate carved plaster ceilings and cornicing are features throughout the building. The hotel’s centerpiece, the pan Asian Baluchi restaurant located in what was the Great Hall, boasts a vaulted cerulean blue ceiling, wood panelling and a gallery and the former Governors’ Room, which will be the cocktail bar, also has paneled walls and a plaster ceiling.

www.stcgroups.com

Hotelier & Hospitality Design

THE LALIT, LONDON HOTEL

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Woods Foodservice Family run, Woods Foodservice’s core value of ‘putting their customers’ requirements first’ has won them the Reader’s Choice award for ‘Best Foodservice Company’ in the UK, for the last three years running.

Having supplied London’s catering industry with specialist & general ingredients for over 40 years, Woods has been through many changes over the years to become the No1 Foodservice Company they are today.

Just a few of the Benefits of opening an account with Woods Foodservice include: A reliable 6 day a week delivery • service, delivered at a time that suits you.

An online ordering system, with an • order deadline of 2am for delivery that same morning.

You can view full descriptions, • prices, product codes & images of

every product we stock online, can access your full order history, view & print invoices & credit notes.

They have a dedicated account management team to ensure their customers’ requirements are always met and a large product range of over 2500 dry stores & Chilled, general & specialist items, which are reviewed daily, allowing them to continue to offer quality products at competitive prices.

A wide range of competitively priced, • high-quality ingredients & products.

Many producers, growers & importers choose solely Woods to distribute their products, resulting in specialist ingredients that are unavailable elsewhere.

Exclusive Daily discounts & special • offers.

Woods boast an impressive client list of some of the best Hotels, Restaurants, gastro pubs, and Event Caterers in London including TV Chefs and Michelin rated establishments.

Account management, • toDedicated work closely with your business requirements.

Specialist training days in their • development kitchen in Uxbridge, London.

“Throughout my career, I have always worked closely with my suppliers‎. Their knowledge and access to the type of produce I look for is key to making that successful connection to the source. It’s a tough market to be in, and working with chefs in general requires a great deal of patience and understanding. Woods deliver on all counts.”

Claude Bosi CHEF PATRON

Winner of the Reader’s Choice Award for ‘Best Foodservice Company’ Three years running

Supplier of Dairy, dry & specialist fine foods for London’s most prestigious restaurants For more information call 0208 997 2211 or visit www.woodsfoodservice.co.uk

L ON DON ’ S P R E M I E R F O O D S E R V I C E

COMPANY

The Cleaning Show

How hygienic is your hotel?

Protecting your business

- The importance of hygiene

and learning from the Wahaca experience.

The recent closure of a number of Wahaca restaurants throughout the UK highlights how easy a disease such as Norovirus can affect businesses – creating a huge financial burden and damage to your brand.

It’s not just restaurants that can fall victim though, all public areas are at risk as the infection can be easily passed from individuals before they know they are infected and up to two weeks afterwards.

With visitors from all over the world, hotels are particularly susceptible to germs such as the Norovirus and various strains of flu.

An outbreak could prove severely damaging to your business, but are you doing enough to protect yourself and your guests from infection?

The Cleaning Show, 14-16 March at ExCeL London, is the UK’s largest Cleaning and Hygiene exhibition and is completely free-to-attend.

Hotelier & Hospitality Design

It’s a chance for businesses large or small to source and try-out cleaning equipment, technology and products such as personal protective equipment, safe waste handling solutions, hand hygiene products, disposables and cleaning machines that will ensure that your staff can create a clean and germ-free environment.

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A range of free-to-attend seminars also offer advice on health and safety within the workplace, the living wage, the issue of illegal workers, as well as marketing and social media training that can be applied to any business.

Cleaning Show expected to double in size in 2017 Following the success of the Cleaning Show’s move to London in 2015, the 2017 event is expected to almost double in size.

Over 100 industry-leading exhibitors who will be demonstrating their latest equipment and services include Kärcher, Nilfisk, Kimberly-Clark Professional, Industrial Cleaning Equipment, Steam Clean Systems, Kennedy Hygiene Products, Numatic, Jangro, Greyland, Rubbermaid, Nexon, Vacleansa, Vileda Professional and many others.

A full list of exhibitors is available at www.cleaningshow.co.uk With just weeks to go, thousands of hotel managers, housekeepers and cleaners have already registered, please add the dates to your diary now and register for your pass online at www.cleaningshow.co.uk The Cleaning Show is organised by the British Cleaning Council and the publishers of Cleaning & Maintenance Magazine.

THE UK’S LARGEST DEDICATED CLEANING & HYGIENE EVENT THE

CLEANING SHOW 2017 14 –16 MARCH Organised by

In association with

•

EXCEL • LONDON

REGISTER NOW FOR YOUR FREE PASS WWW.CLEANINGSHOW.CO.UK

Official media partners

HOW HYGIENIC IS YOUR HOTEL? With visitors from all over the world, hotels are particularly susceptible to germs such as the Norovirus and various strains of flu. An outbreak could prove severely damaging to your business, but are you doing enough to protect yourself and your guests from infection?

The Cleaning Show, 14-16 March at ExCeL London, is the UK’s largest Cleaning and Hygiene exhibition

disposables and cleaning machines that will ensure that your staff can create a clean and germ-free environment.

and is completely free-to-attend. It’s a chance for

A range of free-to-attend seminars also offer advice

businesses large or small to source and try-out

on health and safety within the workplace, the

cleaning equipment, technology and products

living wage, the issue of illegal workers, as well

such as personal protective equipment, safe

as marketing and social media training that can be

waste handling solutions, hand hygiene products,

applied to any business.

WWW.CLEANINGSHOW.CO.UK

@TheCleaningShow

Cleaning Show

The Cleaning Show

INDUSTRIAL CLEANING EQUIPMENT

Want to know what ICE have up their sleeves at the Cleaning Show 2017?

Hotelier & Hospitality Design

Our market leading product range and offer is constantly evolving to stay ahead of the game and meet customer needs, and this year our innovations are bigger than ever!

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At the Cleaning Show 2017 we will be presenting the new ICE range, completely re-branded, and supported by our comprehensive offer – bursting at the seams with value!

Not only will we be unveiling two groundbreaking technological innovations around onsite service and asset tracking, we also have two brand new machines to launch.

Plus, come and take part in the industry’s first ever cleaning equipment auction.

Through our ICE Direct business, we will be running two auctions per day and offering a huge range of fully refurbished machines.

So, it’s fair to say that we have a lot to be excited about in 2017!

Come and visit us at Stand D25 & E25 to find out more about our exciting new offering, plus join us for the cleaning industry’s first ever live auction at Stand A25B.

sales@ice-clean.com www.ice-clean.com

SERVICE THROUGH INNOVATION

At the Cleaning Show, ICE be presenting our new cleaning equipment range and unveiling two ground-breaking technological innovations.

Come and visit us at Stand D25 & E25 to find out more!

Plus join us for the Cleaning Show’s first ever LIVE CLEANING EQUIPMENT AUCTION ICE Direct will be running two auctions per day At 12:00 and 14:00 at Stand A25B All equipment being auctioned is fully refurbished, and includes a warranty.

www.ice-clean.com

www.icedirect.co.uk

The Cleaning Show

Hotelier & Hospitality Design

If you asked the General Manager of a large hotel what takes up the majority of their time, they would likely say housekeeping management, as this is at the core of their operation and its success or failure will have a direct impact on profitability. At the top of their list would be ensuring the cleanliness and orderliness of the rooms, and ensuring they are sufficiently stocked with supplies.

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A key activity for any General Manager is the planning of daily work schedules and the assignment of housekeepers to different tasks.

From the plan, there is then the supervision of housekeeping staff to ensure that they perform their duties to the exacting hotel standards. This will include a range of activity such as room checks, cleaning and reordering of rooms once guests leave, scheduled deep cleans and checking public areas, all of which can be very challenging in a busy hotel.

Gathering information from the housekeeping staff on maintenance issues and utilisation of supplies is often paper-based or by word of mouth, so in practice, some things fall down the cracks which can lead to customer complaints. If you do receive a complaint, how can you check if housekeeping performed against the expected plan? What evidence do you have to aid with performance reviews of housekeeping staff?

What you need is a cost-effective, easyto-use, cloud-based software solution that can be easily deployed across a single hotel or a complete group.

This should include a simple scheduling system, which can capture daily work routines and simplify the staff assignment process.

In addition, integrated time and attendance recording will ensure you have a complete record of when and where housekeeping staff attended work, while a simple drag and drop tool will help you plan the daily activities and communicate them to your housekeeping staff on their Smartphones.

rapid return on investment by saving many hours of management time and ensuring improved customer service.

Once implemented such a system can deliver “push of the button� visibility of housekeeping staffs performance against planned activities, providing management data for employee performance reviews, along with trend analysis of key activity such as room turnaround time, cleaning duration and room checks.

What is more, there should be a simple means of gathering evidence that the tasks were performed as planned, along with additional capabilities to electronically notify the maintenance team of any remedial work required; monitor utilisation and procurement of supplies; and manage potentially chargeable damage.

The consumer world is awash with technology advances such as AI, voice assistants, big data and self-driving cars, so why are hotel managers in many cases still using paper for much of the above? Well, you no longer have to, by using a Facilities Workforce Management solutions like SmartTask you can automate much of the above which will provide a

www.smarttask.co.uk

& ts in ud cos o cl t e on th pfr u no

smarttask A single solution to manage your hotel security & housekeeping services z time and attendance

z UK based support

z audits

z stock requests

z dashboard reporting

z holiday accrual

z payroll & invoice

z replaces paper forms

z shift scheduling

z mobile responsive app

z incidents capture

z manage supplies

z intelligent rostering

z in-house inspections

z security patrols

z Captures Time of Attendance and escalates to management if a staff member does not turn up on time z Provides a source of KPI Reporting, providing evidence for employee performance management z Simple Rota Planning, rosters can be pushed down to the employee via our Smartphone app removing the need to call

z

Replaces Paper Forms used for housekeeping

checklist and damage/breakage reports, with a flexible App combined with electronic storage for

manageable forms

z Facilitates Incident Capture including photos and GPS location to improve incident management and ensure incidents are dealt with

z z Centralised Holiday & Sickness Management including

holiday requests, sign off’s and holiday accrual for full & z part-time workers

z Real-time Active Screen & Reporting function to enable z management to see and advise when and where jobs are due to finish along with more important information

z Integrates with accounting systems such as Sage to

simplify payroll generation

Cost effective, cloud-based software solution can easily be deployed across a single hotel or a complete group Developed and Supported in the UK with our own in-house support and development teams Security Patrols to predefined routes by scanning checkpoint NFC tags to prove attendance, also allows employees to book on and off their shifts, make check calls and raise alerts

For further information please visit our website www.smarttask.co.uk or contact 01494 444044 or send an email to smarttask@skillweb.co.uk

See SmartTask on STAND A43 at The Cleaning Show, ExCel London - 14th -16th March 2017

GREAT QUALITY JANITORIAL & HOUSEKEEPING TROLLEYS

We are a manufacturer and Supplier of Cleaning Products. Our extensive ranges of products are available for Hotels, Restaurants, Clubs, Shopping Centres, Hospitals and Care Homes.

Our products are carefully designed and manufactured from quality row materials. We offer next day delivery for most products. Wholesale enquires are welcome.

Visit us at CLEANING SHOW LONDON 2017 at boot F07 BAYERSAN UK LTD WWW.BAYERSAN.COM SALES@BAYERSAN.CO.UK 02086417938

The Cleaning Show

Industrial Cleaning Equipment BAYERSAN UK LTD

BAYERSAN is one of the leading manufacturer of cleaning products in Europe. It specialises in manufacturing of: Outdoor and indoor window cleaning systems Mopping Systems Traditional Window Cleaning Equipment Floor Cleaning Equipment Cleaning Trolley and Service Cart Website: http://www.bayersan.com Stand: F07

With 50 years of experience, ICE is the UK’s largest independent provider of industrial cleaning machines. We pride ourselves on the unique service we offer our customers, providing everything from equipment purchase or rental to asset management and maintenance. We cater for every aspect of your cleaning equipment requirements in relation to purchase, rental, asset management and maintenance.

Website: http://www.ice-clean.com Stand: D25 + E25

Kärcher UK Skillweb Ltd

Skillweb is a leading UK based software developer of cloudbased employee scheduling and remote workforce management systems, with an 18-year track record in delivering robust solutions to make businesses more efficient. The SmartTask Cleaning software is proven to provide cleaning companies with the tools needed to centralise client records, improve services, manage staff and win more business.

Cleaning services companies are differentiating their businesses using SmartTask through:• Proof of attendance to provide visibility of how your client contracts are being serviced • Knowledge of where your staff are when completing work for your clients • Paperless audits capturing performance trends and communicating these to customers via a reporting dashboard • Automating health and safety compliance through electronic safety equipment check and compliance forms • Improved accommodation inspections, allowing cleaning teams to capture an audit trail of maintenance and cleaning activities required for onward billing/resolution • Automating Supervisors/Managers performance reports

Whatever the cleaning task - Kärcher has the solution We employ innovative products to solve commercial cleaning challenges - whether for everyday needs or specialist applications • Built around you, Kärcher solutions generate time, effort, resource and productivity savings for your operators and your business • We provide FREE one-to-one advice, site surveys and support to help you choose the perfect fit for your needs because we understand one size doesn’t fit all With a wealth of experience gained through 80 years at the forefront of cleaning technology, from hospitals to factories, supermarkets to spas, the London Eye to Mount Rushmore, Kärcher has cleaned it all.

Synonymous with the hot water pressure washers we invented, the full Kärcher range extends to encompass market-leading vacuum cleaners, scrubber driers, carpet cleaners, sweepers, steam cleaners, municipal vehicles and ice blasting technology.

All our products are available to buy hire or lease along with comprehensive rainbow service and support capabilities.

Website: http://www.karcher.co.uk Stand C01 & C05

Website: http://www.smarttask.co.uk Stand A43

PowAir

Don’t just mask bad odours, eliminate them permanently with PowAir, natures odour neutraliser! PowAir uses a natural, nontoxic and eco-friendly formula that is safe to use around your family and your pets. Made from Over 40 Essential Oils, PowAir is a series of complex formulas, using essential oil technology, designed to simplify your odour control management. PowAir attacks, neutralises and destroys a wide spectrum of organic and non-organic odours. PowAir can be applied to solids, liquids or dispersed through the air – in small or large volumes. You can tackle any odour problem with PowAir. Website: www.powair.co.uk Stand C16

Duplex will be showing our unique range of floor cleaning and steam cleaning machines which we have been selling, installing and training into the cleaning sector since 1986. The Duplex range cleans all types of flooring including carpets and hard floors without the need to change brushes. The Duplex steam floor range does not use chemical but cleans and sanitises large floor areas quickly using steam with only 20-minute drying time on carpet and seconds on hard floors.Duplex steam and vacuum machines come with comprehensive tool kits and are extremely robust and reliable for the most demanding tasks.

To demonstrate the efficacy of the products from our range we commissioned independent tests by the Hospital Infection Research Laboratory, Birmingham. We now have certified data that proves our machines kill bacterium most common in the environment including Clostridium difficile. We are happy to carry out no obligation demonstrations on a nationwide basis.

Stand F20

Hotelier & Hospitality Design

Duplex Cleaning Machines (UK) Ltd

19

Peppermill interiors A range of new product launches are on the horizon for family-run Peppermill Interiors over the coming months.

Originally established as Peppermill Antiques over two decades ago, the company has changed its focus in recent years – moving away from antiques – and has recently undergone a rebrand. Now, the more aptly-named Peppermill Interiors is a go-to place for contemporary furniture and unique vintage pieces, selling a huge range of products to both domestic and commercial clients all over the world.

Hotelier & Hospitality Design

Peppermill supplies furniture to several high-profile customers, with Starbucks, Marriott Hotels, Nando’s and Harrods being among its list of clients. As well as chains and big-name companies, Peppermill also supplies furniture to a huge number of independent hotels, bars and pubs, and countless domestic clients, who return time and time again.

20

The company has been at its new premises in Staffordshire for almost a year now, and the larger space has allowed Peppermill to suitably showcase its ever-expanding range of products. However, it is still a work in progress according to director Scott Humphreys: “We’ve still got a lot of exciting ideas to put into practice in our showroom. We’re currently building room sets, which will hopefully help our clients to envisage how our furniture can fit into their interiors, and we’re always thinking of fresh new ways to exhibit our stock and keep people engaged.”

Early 2017 alone is an exceptionally busy time for the company as it prepares to launch a number of new product lines, including a range of outdoor furniture – a new venture for Peppermill who, until now, have focused mainly on indoor dining.

Scott Humphreys said: “Outdoor furniture is something we haven’t really stocked much of in the past, except for a few galvanised tables and chairs here and there.

We’re really excited about this new line of furniture, which will be with us just in time for pubs, cafes and hotels to take advantage of when remodelling their outdoor seating areas for summer.”

A large on-site warehouse allows most reproduction items to be kept in stock in large quantities, this means a quick turnaround and shorter lead times for customers – something the company takes great pride in.

You can see the full collection of new, vintage and bespoke furniture across two floors at Peppermill Interiors’ large showroom in Burntwood, Staffordshire.

The showroom is open to the public six days a week: Monday-Friday 9am-5.30pm and Saturday 10am-5pm.

New products will be appearing gradually over the next four to six weeks; see the latest arrivals at www.peppermillinteriors.com or subscribe to the mailing list for news and updates.

New, vintage and industrial furniture for homes, bars and restaurants. — Visit our showroom Monday-Friday: 9am-5:30pm Saturday: 10am-5pm Unit 6, Ring Road, Zone 2, Burntwood Business Park, Burntwood, WS7 3JQ www.peppermillinteriors.com sales@peppermillinteriors.com 01543 375872

Peppermill Interiors is a trading name of Peppermill Antiques Ltd.

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture.

Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry.

Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements.

Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666

www.conceptbars.com

Hotelier & Hospitality Design

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

22

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk

www.englishtradingcompany.com

www.finebeddinghotels.co.uk

Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves.

The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn.

For more information, contact us via info.uk@flexfurn.com or visit our website

www.flexfurn.com

LeisureBench Limited is one of the country’s leading suppliers of outdoor furniture and garden buildings. Our range of products is extensive, starting with our stunning range made from Grade ‘A’ premier teak. Our Oasis Rattan collection, is modern, durable, very strong and is virtually maintenance free.

Take a look at our aluminium collection, which is both lightweight, weatherproof and easy to move. The hardwood range is selected from trusted and certified sources, including heavy duty picnic tables in round and ‘A’ frame designs.

We also stock furniture made entirely from recycled plastic, which is tough and long lasting, whilst our extra thick steel Tolix Style chairs and ISOTOP sleek table tops will give a splash of colour to your outdoor area.

01949 862920 sales@leisurebench.co.uk.

www.leisurebench.co.uk

Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed.

One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price.

Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment.

Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828

www.mediatheme.com

www.nomique.com

Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems.

We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components.

Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry.

We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience.

7650 Daresbury Park, Warrington, Cheshire, WA4 4BS

sales@nomique.com

SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space.

The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service.

SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com

www.sentinelprotects.com/commercial

www.sico-europe.com

Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.

miele-professional@miele.co.uk

01480 811 000 info@synergygrill.com

www.miele-professional.co.uk

www.synergygrill.com

Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.

23

Business Directory Beverages

Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

Lighting

Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit.

Tweet us @Radnorhills

Furniture

Hotelier & Hospitality Design 24

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Graphics

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527

www.jura-coffee-machines.co.uk

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects.

Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk

Prices from ÂŁ120 for the year.

READERS’

CHOICE AWARDS 2017

HIGHLY COMMENDED

FREE implementation offer February 2017 Free install Free menu build Free training Free handover t: 01908 525800

Our solutions are designed to guarantee that the value we add to your business is second to none.

We go that extra mile to ensure your EPoS investment ultimately becomes your success. With our dependable nature and continuous strive for perfection, our highly regarded clients feel they are in very capable hands.

e: sales@tissl.co.uk

www.tissl.co.uk

Bring Your Own Device from hotel’s perspective

Hotelier & Hospitality Design

You can’t live without your phone? And your tablet is always with you on your travels? It is because you can’t imagine yourself without having access to your favourite content? You’re probably not the only one. And most likely that’s why hotels started to invest in the new trend allowing its guests to enjoy a home-like experience in their interiors.

26

Bring Your Own Device (BYOD) – this term excites many guests. It means you can bring any type of smart accessory, mostly it refers to phones and tablets (at least for now), and bring it to a totally new environment, such as hotel room, but still receive similar, if not the same, experience as in your own home. For a simpler explanation we need an example.

Let’s say you’re a big fan of this new Netflix series and you can’t go to bed without watching the latest episode.

Unfortunately your boss sent you out on a long business trip and you dread

the thought of watching it on the screen of your phone or tablet as the size matters. Luckily for you the future is here and your hotel invested in smart TVs allowing content mirroring.

What’s content mirroring? Most new generation TVs have a built in box that enables HDMI connection over WiFi. This way you can easily connect any of your smart devices to the TV and share its screen. From there it is not a long way to play Netflix on peer-topeer basis or YouTube channels, or even browse news on bigger screen, if that’s your liking. Add to this room service and you have a movie night just like at your cosy apartment.

Screen Mirroring

So why not meet their expectations and invest in this technology now?

Hoist Group offers screen mirroring within their Fusion TV solution. It’s an interactive platform that enables connecting guest room TV sets to IP network – without any extra cabling. If you wish to see how it works, visit their BYOD is an upcoming trend. But some stand HT 116 at Travel Technology are already saying it will be more of a Europe that takes place in Olympia requirement than a privilege. We all London on 22nd & 23rd February. know that staying at the hotel stopped being just about the room or size of For more information, visit their the bathroom. Guests expect more. website www.hoistgroup.com.

See for yourself at Travel Technology Europe 22nd & 23rd February, Olympia London, stand HT 116

With our wide product offering, our flexible solutions, installation services and support you only need one partner for all your products and services.

We adapt to your needs. It doesn’t get any easier than that.

WIFI & IT | HOTEL TV | HOTEL SYSTEMS | HOTEL LOCKS

info.uk@hoistgroup.com www.hoistgroup.com

Hotelier & Hospitality Design 28

“RENTAL OF QUALITY LINEN IS as individuals and value their OUR SPECIALITY AND CUSTOMER relationship.

SERVICE IS OUR PRIORITY” Many of our customers have been Tip Top Linen Services Ltd. is a with us since we started back in family run growing business that 1988. We are always happy to invite has expanded over its twentyour customers to visit us to see the year history. With over twenty high level of work we provide. years experience in this sector we specialise in the rental and cleaning We believe that we have come this of linen. far today as we pay attention to small details to ensure complete customer With a vast range of colours and satisfaction. fabrics to choose from we are able to meet our customers needs. From Our services are second to none with Quality table linen to bed linen, care taken from the very start when bathroom linen and more. Please the order is taken to delivering the look at our catalogue for a detailed linen and ensuring that our customer range. is always fully satisfied. We cover a 50 mile radius and are able to deliver Since opening in 1988 Tip Top to our customer at an arranged day Linen Services Ltd. has successfully and time that best suits them. grown largely due to word to mouth All dirty linen are sorted and advertisement. We now have over classified individually to ensure no 5000 square foot workspace with damaged linen is sent through to the some of the latest machinery in the wash process. industry. We treat each customer

We pride ourselves on our extensive range and prompt delivery even when customers have last minute arrangements.

A short list of other services: • •

• • • • •

Large stock of linen for any additional requirements Covering a 50 mile radius (Bedfordshire, Hertfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire, Middlesex) Open during Christmas and bank holidays One off hire available Service is available six days a week.

If you are busier than normal we can provide same day service without any additional cost.

The linen we supply will be specifically for you and not be shared with any other customers.

CATALOGUE

Bedding & Linens Table Linen: • • •

Napkins Table cloths 54x54, 54x70, 54x90, 70x70, 90x90, 70x108, 70x144 90”round, 108” round, 120” round and 130” round Slips 36x36 & 45x45

Bed Linen: Ranges start from 130 tc to 300 tc • • • • • • • • •

Single bed sheet Double bed sheet King size bed sheet Super king size bed sheet Duvet cover single Duvet cover double Duvet cover king size Duvet cover super king size Pillow cases

Chef Wear: • • • • •

Jackets Coats Waiter Jackets Trousers Apron with bib

Supplementary: • • • • •

Kitchen cloth Waiter cloth Oven cloth Glass cloth Hot towel (one time use)

Bathroom linen: Ranges start from 450 tc to 600 tc • • • • •

Bath sheets Bath towels Hand towels Bath mats Face towels

Please feel free to contact us for a free quotation. We will endeavour to meet your requirements however large or small. We are open 6 days a week and have a 24 hour answer phone. For emergencies we have also provided a personal mobile number.

Tip Top Linen Services Ltd 01582 495485

www.tiptoplinenservices.com info@tiptoplinenservices.com

Bedding and Linens

MITRE’S EXPERT GUIDE TO CHOOSING THE BEST FILLING FOR YOUR DUVETS AND PILLOWS With so many fillings and togs options available today, selecting the right duvets and pillows for your guests can be bewildering.

Hotelier & Hospitality Design

To help hoteliers and housekeepers, Mitre Linen, the trusted hospitality provider, has created a quick reference guide that decrypts the composition of each individual pillow and duvet filling.

30

We have compiled some of their useful tips to help you choose the most suitable pillows and duvets and ensure your guests get a perfect night’s sleep.

Natural Fill Natural fill is feather, down or a combination of both. Down is the fluffy insulation under the feathers that keeps ducks and geese warm and protected from outdoor elements.

Natural fills are best for conforming to the head, neck and body.

Microfibre

Hollowfibre

An excellent synthetic alternative to feather and down, Microfibre is a supremely soft fibre that drapes wonderfully around the body and offers rich, soft, comfortable support for guests. A perfect solution if you are looking to offer a synthetic alternative to down.

This is an excellent value, plump fibre filling that offer a firm, lasting support for duvets. Mitre’s Bounceback and Simply Soft duvets both come with a durable hollowfibre filling and offer excellent warmth and comfort.

The complementary Super Bounce, Simply Soft and Annabel pillows are all made from hollowfibre.

Tencel Extracted from eucalyptus wood, Tencel naturally absorbs moisture and quickly releases it again. This property guarantees a pleasantly dry sleeping climate. Mitre’s Tencel Luxury duvets are soft to touch with a Tog rating of 10.5. Tencel pillows, which come with a luxurious quilted cover for added comfort, are available as soft or firm.

Siliconised ball This is a type of synthetic fill in which polyester clusters are coated with silicone to look and feel more like down. It gives the softness and appeal of a true down duvet.

Similar to a microfibre fill, it is great for allergy sufferers who prefer a synthetic fill but want down-like comfort.

Bedding and Linens

• Make sure your pillow complies with legal requirements. All Mitre’s pillows are flame retardant.

• Use a pillow protector to protect your pillows from moisture, dust mites, oil and dirt.

• Ensure your pillows have dried properly to get rid of any moisture.

• Check the wash and care labels on your pillows before you wash them.

• Change your pillows regularly to ensure they keep their plumpness.

Top tips for your duvets • For improved hygiene and a longer life, invest in a duvet protector. Try a soft spun polypropylene protector with a zip.

• For those suffering with asthma and breathing difficulties, consider a duvet with antimicrobial agents or special Estlon fibre to reduce fungal levels.

• Fluff the duvet up after use and give it a good shake.

• On average we sweat half a pint a night so regular duvet replacement is recommended.

Need some help to choose the right filling for your establishment? Chat to Mitre’s expert team on 01685 353456.

Established in 1946, Mitre Linen is a proud holder of the Queen’s Royal Warrant. Its products can be spotted around the world as well as in prestigious British hotels such as The Ritz, The Grosvenor House Hotel and The Wellesley.

www.mitrelinen.com

Hotelier & Hospitality Design

Top tips for your pillows

31

Many people treasure a good

and many people crave a good night’s

So what should hoteli their guests are as com rejuvenated after visiting

Bedding and Linens

night’s sleep

sleep just as much.

iers be doing to ensure mfortable, relaxed and g their establishment?

Vision Support Services is the leading supplier and distributor of specialist, luxury and performance textiles to leaders in healthcare, hospitality and retail markets around the world. We’ve built our business around our heritage, innovation and specialism and this makes us different from the rest.

Part of our luxury collection, our Liddell Rushbrooke goose down duvet is one such product that caters to the ever-increasing need for luxury and elegance. Crafted from the finest white goose down, the duvet provides a supremely sumptuous feel exuding warmth and comfort all-year round whilst the classic, elegant piped edging and twin needle stitching also guarantees an attractive and appealing finish to a guest bedroom.

Made with meticulous precision and care to the highest possible standards, the Rushbrooke also benefits from a superior 400 thread count, 100% cotton cambric cover combined with a sateen finish to give it the unmistakeable feeling of a luxury Liddell duvet; a hushed opulence recognised across the world’s most prestigious hotels and spas.

With pressure on hoteliers to deliver sustainable and ethically sourced products, Vision benefits from having a worldwide network of employees spanning five continents and a number of manufacturing

and distribution partners helping to deliver the Vision offering through our responsible business practices.

With an active focus on using sustainable, recycled and reusable materials where possible, we’re proud to support the environment through the use of wind powered turbines, water recycling and a commitment to animal welfare. It’s through our animal welfare policy that we guarantee we will not trade with suppliers who engage in poor animal welfare practices which is why the feathers and down used in our products are all used as byproducts of the food industry.

Paying careful attention to every last detail, we also ensure we cater to the needs of allergy sufferers.

With this in mind, we created an outstanding blended fibre duvet and bedding range; providing comfort, warmth and ultimate enjoyment and with the nearest

possible feeling to natural fillings.

The Liddell Sheer Lux range boasts an indulgent and luxurious feel ensuring your guest is enveloped in the most opulent anti-allergy bedding whilst the 233 thread count, 100% cotton cover and wave stitching offer a uniquely, timelessly eye-catching to a five-star quality product.

The last word in quiet luxury, the Liddell range ensures it offers some of the finest luxury linens, created from hundreds of years of experience originating back in Ireland in 1866. From durable, versatile and attractive bed linens to meticulously crafted filled goods, exquisite to the touch in every possible way. We know a thing or two about sleep – and we know it begins with Liddell.

Hotelier & Hospitality Design

With a history spanning 200 years, it’s safe to say we know a thing or two about a good night’s sleep through the research and extensive work we do in creating the most supple, soft bed linens for hotel guests to enjoy.

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Fresh from the Farm

From Heartsease Farm to your shelves, this range of premium pressés boast flavour, heritage and prestige.

Hotelier & Hospitality Design

Using its very own fresh spring water as the foundation for its beverages, Heartsease Farm pays keen attention to the ingredients that are used to make its range of sparkling premium pressés.

34

“We try to source the best available ingredients,” says William Watkins, managing director. “From the finest Sicilian lemons to traditional British blackcurrants that arrive from a farm just down the road in Herefordshire.

Provenance of our ingredients is key to each flavour.” With concoctions like Apple & Rhubarb and Raspberry Lemonade, the company errs on the side of sophisticated flavours, and even has smartly-designed bottles to suit the theme.

This was a conscious decision, admits William. “Central to our business belief is to create products that look and particularly taste better than those of our competitors. With that central core value in mind, we have assembled a team of

experts in developing and producing delicious products. This is where some great ideas turn into reality.”

The pressés are available in both 750ml and 330ml glass bottles, as well as 425ml premium PET bottles. These creative flavours can be found in local delis, food halls, farm shops, garden centres, pubs and cafés across the country.

Flavour heritage Named after the Welsh farm that has been in the family since 1903, the company began producing bottled mineral water in the nineties as part of the Radnor Hills brand.

William’s family wanted to create a drinks range that reflected the heritage of their beloved farm, thus Heartsease Farm was born.

It wasn’t long before the brand started catching the attention of drinks buyers.

“There was a clear gap in the market for a really premium range

of sparkling pressés that are bottled in both glass and plastic,” says William. “Many outlets can’t stock glass and this gives them the chance to sell a super-premium pressé range in plastic bottles. It’s because of this, and many other reasons, that Heartsease Farm is performing extremely well.”

Constantly with their eyes set on producing exciting flavours, the team at Heartsease Farms has a new guest flavour being released in the coming months. “Our new Strawberry and Mint tastes amazing,” says William. “It’s like summer in a glass.”

William also believes that the Heartsease Farm pressés complement Radnor Hills’ other range of beverages. “We have become a one-stop shop when it comes to soft drinks,” he says. “Buyers can order mineral water, flavoured water, healthy school compliant drinks, fruit juices and premium adult pressés all from under one roof!”

Heartsease has been our family farm since 1903. We love great flavours and using our own spring water, we have blended these delicious drinks for you. I hope you enjoy them!

Traditional British Recipes

Available in 330ml, 750ml Glass Bottles and 425ml PET 6 Delicious flavours: Elderflower PressĂŠ, Traditional Lemonade, Fiery Ginger Beer, Raspberry Lemonade, British Blackcurrant Crush and Apple & Rhubarb

www.radnorhills.co.uk

CROATIA HAS ITS FIRST MICHELIN STAR RESTAURANT THANKS TO THE STARS... MONTE RESTAURANT AND THE ISTRIA REGION The recent 2017 Michelin guide has included a restaurant in Croatia for the very first time: congratulations to Monte Restaurant in the old town of Rovinj which now boasts a Michelin star.

Located on the west coast of the Istrian peninsula and famous for it’s beautiful waterfront, pine fringed, stunning coves and pastel coloured houses, Rovinj is a favourite with visitors and now Monte and Rovinj will be famous for the inclusion in the most prestigious awards in the restaurant world.

Istria is well known for fabulous wines and olive oils with both winning international awards in recent years: famous Decanter International has awarded Istrian winemakers medals and Flos Olei, acknowledged as the most comprehensive guide to the world’s best extra virgin olive oils, named Istria as the world’s best olive oil region in 2016 and 2017.

Michelin gave 33 restaurants in Croatia a special recommendation in the 2017 listings with 12 of these being in Istria, in addition to the acclaimed winner, Monte.

The 12 restaurants were in Novigrad, Brtonigla, Banjole, Porec, Livade, Bale, Zambratija and Rovinj.

London takes just two hours. From Eire there are three flights weekly from Dublin with a flight time of under three hours.

Enjoy Istria in 2017 and experience the taste of excellence.

To book a table at Monte Restaurant call: +385 (0)52 830203 email: restaurant@monte.hr or visit: www.monte.hr

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Hotelier & Hospitality Design

Due to the fantastic location, Istria has been a top destination for gourmets for many years with visitors from neighbouring countries including Italy and Austria making the short drive to spend a weekend tasting the region’s fabulous food, wines and oils.

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Truffles, hand crafted cheese, famous air dried prsut (ham), the freshest of Adriatic fish and seafood and some of the best pasta and risotto in Europe are what has attracted them in addition to the superb wines and olive oils.

Now Croatia’s first Michelin star restaurant will be an added bonus!

Istria has many gourmet experiences for visitors include self guided olive oil and wine roads where many of the region’s best producers can be experienced in easy drives. Many places have food based events including sardine festivals in Fazana, truffle celebrations in Buzet and many more.

This year, there are 26 flights weekly from the UK to Pula, Istria’s own international airport, some start in March and the short flight from

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Hotelier & Hospitality Design

THE INDUSTRY BEST

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Ketel One Vodka is celebrating after being crowned ‘Best Selling’ Vodka and ‘Most Trending’ Vodka by the Drinks International Bar Report 2017.

The much-anticipated report showcases the top selected spirits by bartenders in many of the best bars around the world and today named Ketel One as the number one vodka in two categories. For the fifth year in a row Ketel One has been awarded the ‘Best Selling’ vodka title and for the third year the ‘Most Trending’ in the vodka category.

KETEL ONE VODKA SWEEPS THE coveted industry awards showcase the BOARD AT GLOBAL The most popular spirits chosen by bartenders preparing cocktail-classics. Ketel AWARDS when One is celebrated all over the world for its quality and the excellence of the liquid has now been recognised as the perfect base for a Bloody Mary, Moscow Mule and Espresso Martini cocktail.

Bob Nolet, 11th generation distiller of the Nolet Distillery, whose father Carolus Nolet Sr., created Ketel One Vodka, said: “This is such a proud moment for the Nolet family.

We pride ourselves on going the extra mile to demonstrate our dedication to creating vodka of remarkable quality – we call this the Ketel One way. We’re obsessive perfectionists when it comes to making

vodka and we’re proud to receive this recognition from the bartenders and Drinks International Bar Report.

We also understand that while we can produce the best tasting vodka possible, it is the bartender who is the expert who brings the magic of this liquid to life. That’s why we thank the bartenders worldwide, who’s passion and dedication to the craft of cocktail making helps to share the distinctive crisp and smooth taste of Ketel One Vodka with new audiences across the globe every day.”

Hamish Smith, Deputy Editor of Drinks International Magazine said: “Ketel One has taken the top vodka spot in our poll of top bars five years in a row. Highlevel bartenders are not known to be big vodka fans, with one notable exception: Ketel One. It is the vodka to stock in the world’s best bars and that doesn’t look like changing any time soon.”

Ketel One Vodka is inspired by over 325 years of traditional distilling expertise, which has been passed from father to son for over 11 generations in the Nolet family – all driven by a relentless pursuit of excellence and quest for perfection. www.ketelone.com

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Prompt and Punctual We always endeavour to be on time, if for any reason we are delayed our experienced technicians will phone with an update at the earliest opportunity Free Estimates We can arrange a suitably convenient time and date to assess the work you require us to undertake and provide a Free Estimate, along with our recommendations.

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Hotelier & Hospitality Design

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We assure you that our service uses the highest quality equipment and materials on the market and that our technicians are fully trained and have adopted our company’s philosophy of work quality and customer care.

Environment Friendly Cleaning ProductsWe also want to contribute towards taking care of our planet and this is why the products we favour are 100% natural and therefore have little impact on the environment.

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Carpet Cleaning We provide a highly professional carpet cleaning service for domestic households and commercial premises. Our 8 stage cleaning process will ensure that your carpets will not only look great, but are conditioned, sanitised and deodorised.

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General Cleaning Service Our general cleaning service is offered for a single one off clean, end of tenancy clean or regular contract cleans. Also we provide a full kitchen clean, which will ensure that your kitchen appliances are de-greased professionally and is completely sanitised and sparkling like new. www.ablecleankent.co.uk

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Carpet Cleaning, Upholstery Cleaning and General Cleaning in Kent and the Surrounding Areas We are a local, family run company who are committed to providing an excellent service to all of our new and existing customers in Broadstairs, Ramsgate, Margate and the surrounding areas. All of our technicians are fully qualified and use the highest quality equipment and materials on the market, ensuring that our company's high standards of work quality and customer care are always maintained.

If you would like to arrange for a free no obligation quotation for our carpet cleaning, upholstery cleaning, general cleaning, property maintenance or fire and flood damage restoration service please feel free to get in touch, we look forward to hearing from you.

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Your recipe for success in the South The Hotel, Catering & Retail Show takes place on Tuesday 14th & Wednesday 15th March, at the Bournemouth International Centre (BIC).

New to the Hotel, Catering & Retail Show this year is the “Retail” element. The show now caters not only for the business needs of hospitality buyers, it will also welcome retail buyers, looking for speciality food and drink for their outlets. There will be more food & drink on display than ever before, with producers from Taste of the West, Dorset Food & Drink, and Hampshire Fare, all bringing some of the best bites for buyers to try!

Hotelier & Hospitality Design

The Hotel, Catering & Retail Show is one of the UK’s longest running hospitality and food service events, with over 60 years’ history. It features new and innovative products & services and hundreds of delicious food and drink product tastings. The show provides a unique opportunity to get hands-on and face to face – to see inspiring demonstrations, taste touch and smell different products, and make meaningful comparisons between competing offers. Get invaluable insights into how the market is evolving, and make fresh contacts whilst mixing with your colleagues, suppliers and customers.

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This well-established hospitality event attracts some of the best exhibitors, who market their products and services to the vibrant year-round hospitality and retail sector in Bournemouth, Dorset, Hampshire and surrounding areas. The mix of retail & hospitality suppliers creates a vibrant and fertile trading environment. Hoteliers, restauranteurs, chefs, catering professionals, deli & farm shop owners, and retail buyers large and small come here to discover what’s on offer in terms of exciting local produce, innovative business services, quality catering equipment and fresh ideas across the drinks and speciality food sectors.

Show features include Liquid, which offers the on-trade and off-trade the opportunity to discover new and exciting products, techniques, services and trends, as well as the chance to network. Located in Liquid is the Mixology Bar; the alcoholic and non-alcoholic drink zone organised in partnership with the UK Bartenders Guild in collaboration with Bottled Consulting Ltd. This Zone has been a successful UKBTG feature for three years running now. Each day at the show, from 11.00am to 5.00pm, a range of activities will be taking place at the large central oval bar here. You can watch the UKBG Market Challenge 2017 for Barman Apprentices and Bartending Legends, enjoy brand demonstrations & tastings, listen to talks from Bottled Consulting, and watch demonstrations by Brockenhurst & Bournemouth Hospitality College. Watch talented mixologists work their magic with local drinks and sample exciting new products whilst discovering fresh techniques, ideas and trends.

Love Food Roadshow are bringing one of their Cookery Demonstration Theatres to the show where you can get a close look at leading chefs. Watch as they share their signature dishes, culinary skills and top tips – it’s highly informative and inspirational. Bournemouth & Poole College

Get the most out of your hospitality business by attending one of the Hospitality Talks, or one of the Masterclasses from our Knowledge Partner Bournemouth University.

Caroline Benjamin from Food Allergy Aware and Executive Chef Dominic Teague from Indigo at One Aldwych will be sharing their Free From expertise, whilst speakers from Bournemouth University, led by Professor Dimitrios Buhalis, will be covering a range of subjects from digital marketing and managing allergens to Smart Hospitality.

Showcasing trends and exciting innovations from industry leaders, the Hotel, Catering & Retail Show offers the chance to network with current suppliers, peers and key industry players.

Whether you are looking to source new suppliers or are in search of the latest and most original products on the market, this is the leading hospitality and food service event for the South.

www.hotelcateringretailshow.co.uk

For more information about the show, to book a stand, or register to attend, please call 01934 733433, visit www.hotelcateringretailshow.co.uk or follow @hotelcatershow.

Hotelier & Hospitality Design

students will be supporting the chefs as well as conducting their own daily demonstrations; showcasing the talents of the next generation of leading chefs. With both students and professionals displaying their talents in the kitchen, the show is a great way for new talent to learn from more established names, and provides inspiration for everyone

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