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June 2019: Hotel Openings & Refurbishments, EPOS/Technology, Outdoor‌

Hotelier & Hospitality Design


Glasses are clinking in a Surrey hotel’s sophisticated new bar A luxury four-star hotel has unveiled its sophisticated new bar, which is part of the extensive renovation work that’s taken place over the past two years; transforming it into an indulgent getaway and exquisite wedding venue.

Hotelier & Hospitality Design



arnett Hill, the Queen-Anne style country house situated on the edge of the Surrey Hills, has been undergoing the improvements since September 2016, having been purchased by Alexander Hotels; a collection that owns a host of luxury hotels, restaurants and spas. The new bar features smooth lines and clean edges, which blend seamlessly with the original sash windows and historic accents in the room. Bar stools and armchairs are scattered throughout the space,

offering the option for a quick drink before dinner or a more relaxed evening for two by the original fireplace. Peter Hinchcliffe, co-owner of Barnett Hill, said: “We are delighted to mark the end of our first phase of improvements and renovations with our gorgeous new bar. The hotel looks fantastic and has been totally transformed into a beautiful location for weddings, romantic getaways and weekends away. The new bar, and indeed all renovations over the past two years, add to the charm and historic style of the hotel as a whole.”

The exquisite new bar features a selection of the top gins from local Surrey distilleries; including Elstead Village, Brockmans, Silent Pool and The Village Spirit Collective. Deborah Hinchcliffe, co-owner of Barnett Hill added: “Our beautiful hotel has come a long way since its days as a Red Cross hospital. Whilst the initial refurbishments have been completed, we still have plenty more plans and exciting changes on the horizon for the whole collection.” For more information about Barnett Hill, please visit

Contents June 2019

Hotel Openings & Refurbishments Editors Choice EPOS/Technology Outdoor Recommended Suppliers

6 20 26 34 42


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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

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Editor 01843 570940

Boutique hotel brand Hotel Indigo® to make its debut in one of Britain’s oldest cities - Chester • Hotel Indigo® Chester will combine the historic charm of the city with modern design motifs full of historical character Today sees Hotel Indigo® reveal a first glimpse of its much-awaited new boutique hotel, Hotel Indigo® Chester, set to open later this year under a franchise agreement with Castlebridge Hospitality.

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Located at the heart of historic Chester, Hotel Indigo Chester combines the local character and charm with vibrant colours and textures to give the hotel a residential look and feel. Just as no two places are alike, no two Hotel Indigo properties are the same. Each Hotel Indigo draws inspiration from the local neighbourhood, culture and popular trends in food, drink and design to create a warm and vibrant atmosphere.


Bethan Johnston, GeneralManager, Hotel Indigo Chester, said: “At Hotel Indigo we believe in providing more than just a good night’s sleep, we want to create an experience as unique as the neighbourhood in which we are found. It’s really important to us that we reflect the community around us and offer a personalised stay that is tailored both to the city and the guest. “It’s a high end boutique experience but without ever being stuffy, we will offer top quality service that, like Simon’s food, is unintimidating, relaxed and welcoming. We believe we will offer something different to any other hotel in Chester.”

The 75-room new build hotel has been designed by architects Franklin Ellis taking inspiration from three key elements of the city; the material layers of its architecture, the iconic 1897 Eastgate Clock and the world-famous Chester Racecourse. Guests can expect an eclectic combination of fabrics, wood panelling and references to historic people and dress from the city’s past.

Partner at Franklin Ellis Architects, Ben Dudley, said: “It’s been a real joy to be involved in this hotel and signature restaurant project. Like all Hotel Indigo properties, this one is inspired by the city it’s located in and seeks to reflect the surrounding architecture and character. We have added unique elements to the interiors that are relevant to the area, including artwork of local landmarks and items that are made locally.

Hotel Indigo Chester will also feature a fine-dining restaurant from award winning 2015 MasterChef champion Simon Wood, Wood Chester. The design of the 96 cover restaurant will nod to Simon’s signature style to create a relaxed natural environment in which to enjoy his unintimidating fine dining making it the perfect new outlet for locals to dine in. At the heart of the restaurant will be the chef’s table and theatre kitchen providing the perfect vista for guests to watch Simon and his team as they work. The restaurant will also feature a private dining room that will accommodate up to ten people for a meeting or dinner. Guests will be able to enjoy Simon’s tasting menus as part of any event or occasion.

“On a personal note, it’s fascinating to work with Chef Simon Wood and see how his attention to every detail ensures his guests have a wonderful dining experience. I’m certain this project will be a fabulous new venue for Chester and a delightful place to stay.” For more information about Hotel Indigo visit For more information about Wood Restaurants visit or follow the restaurant on social media.

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Hotel Openings & Refurbishments

BLESS Hotel Ibiza, member of The Leading Hotels of the World, opens its doors this June • Located in an exclusive area of the island, Bless Hotel Ibiza offers a wide programme of events, a class-leading culinary offering and interiors inspired by Coco Chanel • The hotel plays host to the ETXEKO Ibiza restaurant, the first restaurant in Ibiza from Spain’s most decorated Michelin star chef, Martín Berasategui • The property will boast a 900 m2 luxury

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spa with products by Eminence Organic Skin Care and hair services by stylist to the stars, Rossano Ferretti


BLESS Hotel Ibiza, the new hotel from the brand BLESS Collection Hotels, part of the Palladium Hotel Group, opens its doors in Ibiza next month on 1st June 2019. The hotel, which forms part of the prestigious collection, Leading Hotels of the World, is located in Cala Nova, one of the most exclusive areas of the island, and boasts 151 rooms with stunning sea views, a range of restaurants, vermouth bar, two infinity pools, and state-of-the-art spa. The BLESS Collection Hotels brand has been built around the concept of Hedonist Luxury, a unique proposition designed for citizens of the world modern travellers, sybarites and pleasure-seekers. In its own words “BLESS Collection Hotels worships the pursuit of happiness and the best of life”. The hotel will present a programme of inspirational entertainment drawing on Ibiza’s cultural agenda - from art and culture to fashion and gastronomy. A regular series of events will include live music, fashion shows, performance and visual art and photography exhibitions. The property also offers several spaces where guests can enjoy innovative experiences, from music and culture to fashion and gastronomy, within the same space.

Hotel Openings & Refurbishments

Five Gastronomic Spaces

The hotel’s breakfast terrace is the perfect spot for guests to start the day, enjoying sublime products such as oysters and champagne alongside captivating views of the sunrise over the Mediterranean Sea. The Llum Pool Club and Epic Infinity Lounge are two areas dedicated to relaxation with pools and Balinese beds. On Sundays, the Llum Pool Club will serve brunch, turning into sunset music sessions with the hottest DJs later in the day, while the Epic Infinity Lounge will be the setting for the most intoxicating full and half moon parties. Salao Atlantic Restaurant fuses Atlantic and Mediterranean cuisine in a culinary offering focused on seafood dishes paired with the best Spanish and international wines. And Tris Vermouth Bar is an elegant space inspired by a traditional Spanish vermuteria. Guests will experience a taste of Mediterranean culture with a selection of the finest vermouths, alongside a diverse cocktail menu.

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BLESS Hotel Ibiza presents a wide and creative gastronomic offering, headed up by renowned chef Martín Berasategui, holder of 10 Michelin stars – more than any other Spanish chef. His signature restaurant, ETXEKO Ibiza, is the first restaurant from the Basque chef on the island.


Hotel Openings & Refurbishments

Beauty and Relaxation The Magness Soulful Spa is the ultimate space for guests to experience true peace and tranquillity - a 900m2 complex with six treatment rooms, an indoor private garden, an indoor and outdoor relaxation area, thermal space with jacuzzi, sauna, salt steam bath and cold water pool, and the fitness area – Fitnic, which features machines with the latest technology from Life Fitness. The BLESS Hotel Ibiza spa is committed to the environment and sustainability. The beauty brand is Eminence Organic Skincare – a natural skincare line made from 100% organically grown, hand-picked fresh herbs, fruits, vegetables and pure spring water. Other products used are cold pressed olive and almond oils with essences from Ibiza such as lavender, rosemary and thyme; Coola sun protection which is vegan and cruelty-free, and the disposable underwear used for treatments is made from organic cotton. The spa will also host an exclusive hair styling service by famous stylist, Rossano Ferretti, who has worked with celebrities such as Jennifer Lawrence and Salma Hayek.

Guests will also be able to enjoy the ultimate in luxury through a range of sensory exclusive experiences designed to feed the spirit, exclusive to the BLESS Collection Hotels brand. BATHOLOGY is a bespoke bathing experience whereby a personal butler guides the guest through an exclusive bathing experience, selecting their daily choice of special soaps and bath salts based on their mood and requirements. BLESSEDBED allows guests to personalise their moments of rest through a luxurious menu of pillows from goose feather to memory foam and bed linen made from 400 thread Egyptian cotton bed linen.

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Inspired by Coco Chanel


BLESS Hotel Ibiza is inspired by international style icon Coco Chanel, combining the signature monochrome style with the local charm and character of Ibiza, alongside inspirations of the French and Italian Riviera. The result are unique spaces in which white and black join other shades and textures of the world of fashion, as well as surprising contemporary decorative elements.

BLESS Hotel Ibiza Palladium Hotel Group

Hotel Openings & Refurbishments

Bookings now open for the first Laura Ashley The Tea Room opening in Cornwall The first Laura Ashley The Tea Room in Cornwall and the sixth in the Laura Ashley collection is set to open its doors this month at The Cornwall Hotel.

opening later this month! We have been hard at work to make sure that we are ready for the grand opening and we are looking forward to unveiling the beautiful tea room to our guests.”

The elegant tea room will be the sixth in the Laura Ashley collection and the first to

open in the costal country, attracting guests from near and far to celebrate a host of occasions and experience what the tea room has to offer. The tea room will be located in the hotel’s main building, at the heart of the estate, and will be tastefully decorated in signature Laura Ashley style, bringing together the quintessence of England with elegant country-living. Rebecca Coonan, General Manager at The Cornwall, said: “We’re really excited for our new tea room to be

Cullen continues “The use of coastal prints, geometric shapes, brightly coloured art work with touches of brass and gold in the accessories add a fresh take to the country manor aesthetic.” The latest Laura Ashley The Tea Room located at The Cornwall will officially open to the public on Saturday, 25th May, following an exclusive VIP launch event the day before. For more information on the latest Laura Ashley The Tea Room or to book, please visit or

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he all new Laura Ashley The Tea Room will be officially opening to the public on Saturday, 25th May, offering an exquisite afternoon tea experience in an elegant coastal inspired surrounding. Guests will be able to indulge in an extensive range of sweet and savoury treats including hand-crafted patisseries, perfectly baked scones and a variety of Tregothnan Teas.

Kay Cullen, Laura Ashley Designer, said: “Our inspiration behind The Cornwall design was inspired by the hotel’s location close to the coast, yet nestled in a beautiful tropical garden setting (The Lost Gardens of Heligan being right on the doorstep). We named the concept ‘Into the Blue’ to give the tea room a distinct identity with blue being the stand out colour mixed with contrasting pops of orange and green to reflect the wonderful colours in the surrounding trees as they change season.


Hotel Openings & Refurbishments

NEW Vienna House Wroclaw hotel capitalises on Polish Vienna House plans to open a 240-room hotel in the centre of Wroclaw during the first quarter of 2022. The new hotel, their 7th in Poland, will be positioned as part of the Vienna House Easy brand and furthers their dominance of the country’s booming business traveller market. The new smart-casual city hotel is part of a redesigned building complex which surrounds a historically listed bakery. Vienna House Easy Wroclaw will be a base for business and leisure traveller alike, featuring a vibrant restaurant, lifestyle lobby and bar, modern fitness facilities and spacious conference area. Guests will receive a warm welcome from the famous Wroclaw dwarves’, an insight into the city’s history and unique culture. The complex in which the hotel sits also features a student apartment concept from the BaseCamp brand.

Hotelier & Hospitality Design

“Wroclaw is an exciting, growing market, and the location in the city


centre, near the botanical garden, is ideal. The combination of the casual, service-oriented Vienna House Easy and the lively student concept fits very well together and will develop into a fresh, lively meeting place,” Rupert Simoner, CEO of Vienna House states. Vienna House Easy Wroclaw, the Austrian hotel group’s seventh hotel in Poland, underscores the enormous interest in the Polish market. The hotel will be operated by Vienna House under a lease agreement from ST Wroclaw Sienkiewicza Sp. z o.o., who offer student apartment solutions with BaseCamp in Poland, Denmark and Germany.

The Hotel Vienna House Easy Wroclaw offers 236 double rooms along with four suites. The rooms come with extra-long, super comfortable beds, modern writing and seating solutions, and bathrooms with walkin showers. The new Vienna House Easy Wroclaw also has a 360 m² meeting and conference area, ideal for working. The fitness area features state-of-the-art exercise equipment, in addition to a massage area. A total of 44 underground parking spaces and the typical Vienna House

mobility concept with a bike rental station, EV charging possibilities as well as car and moped sharing complete the offer. Vienna House Easy stands for smart casual design, hospitality DNA within our employees, established analogue services and meaningful digital offerings. These include televisions with connectivity for guest devices, high-speed WiFi, mobile concierge, self-check-in/check-out and much more. The hotel lobby provides a cosy meeting place, inviting reception area, cool bar and lounge all rolled into one.

The Wroclaw dwarves add character as they accompany guests on their journey through the hotel. The interior contrasts the industrial architecture of an old railway station and the green of the adjacent botanical garden. What better place could there be for a bakery-style breakfast concept than a building around an old bakery? Guests have a choice of market-fresh offers, Viennese coffees and local specialties. At lunchtime and in the evening, the trendy restaurant serves modern cuisine with wellness and healthy living in mind.

Hotelier & Hospitality Design

Hotel Openings & Refurbishments


Hotel Openings & Refurbishments


The property marks the second Hyatt branded hotel in Austria and the fourth Andaz property in Europe

Hotelier & Hospitality Design

Hyatt Hotels Corporation announced today that Andaz Vienna Am Belvedere opened on 30 April 2019, marking the Andaz brand’s entry into Austria. Located in the new Quartier Belvedere, the property is the fourth Andaz branded hotel in Europe, joining Andaz London Liverpool Street, Andaz Amsterdam Prinsengracht and the recently opened Andaz Munich Schwabinger Tor.


Launched in 2007 and designed to stimulate the senses through distinctively local experiences, the Andaz brand continues to grow with intent across the world. Andaz Vienna Am Belvedere is inspired by Austria’s grand historic personality and the man behind the iconic Belvedere Palace, Prince Eugene of Savoy. Showcasing contemporary art and design, the hotel will offer every guest a unique experience by immersing them into the local Viennese culture. “We are thrilled to welcome curious travellers to our hotel and to this beautiful city, known for its high quality of life, imperial

palaces and exceptional art,” said Gözde Eren, general manager of Andaz Vienna Am Belvedere. “The property offers a new type of luxury accommodation for guests who seek to satiate their curiosity, delivering unforgettable, immersive Austrian experiences that allow you to feel like a local.” The hotel’s location offers easy access to historical landmarks, including the Belvedere Palace and the Botanical Gardens. Only a short walk away from Vienna’s main train station, guests can create their own unique adventures by exploring the new city district Quartier Belvedere and its peaceful green surroundings. Design Renowned architect Renzo Piano and interior designers Claudio Carbone and Gabriel Kacerovsky collaborated on the project, which incorporates the art and design of Austria’s capital city throughout the hotel. They also drew inspiration from Prince Eugene of Savoy, one of the leading developers and art

Hotel Openings & Refurbishments

The hotel is comprised of two separate buildings connected by interwoven bridges, sharing a spacious lobby lounge on the ground floor. Integrating exquisite design, irresistible cuisine and spectacular

art, Andaz Vienna Am Belvedere immerses guests in the history and allure of Vienna. Guestrooms The hotel offers 303 luxurious, urban guestrooms, including 44 suites. Continuing with inspiration from Prince Eugene of Savoy, each guestroom includes creative modern interiors, with an infusion of local and artistic details. The

Inspired by the Northern Lights, Andaz Vienna Am Belvedere’s rooftop bar Aurora features an exceptional Scandinavian-inspired cocktail menu with delicious bar snacks. Located on the 16th floor, the Nordic designed bar offers stunning views of Vienna which guests can enjoy while snuggling next to the open fire pit or listening to DJs late into the evening. Cyclist is the perfect meet-up location for health-conscious guests, locals looking for a relaxing urban space or for those on the go. The eatery offers sandwiches, salads and hearty dishes perfectly complemented by a variety of specialty coffees such as Viennese Melange, all with the option to carry on your way out of the hotel. Like many touches throughout the hotel, Cyclist focuses on regionalism and sustainability in packaging and products. As such, Cyclist serves a single estate coffee bean specially made for the eatery from the microroasting coffee maker Röstwerkstatt. Social Spaces

floor-to-ceiling windows in each room ensure that guests can enjoy the stunning views of Quartier Belvedere in the city center or the nearby Belvedere Palace, historically known as the summer residence of Prince Eugene and is now a popular tourist attraction for art aficionados. Each guestroom was designed with sustainability practices in mind, using less plastic and replacing it with more environmentally friendly materials like leather and paper. The bathroom amenities are provided by Saint Charles Pharmacy, high quality products developed from the teachings of traditional European medicine. Drinking and Dining Eugen21, a contemporary Austrian tavern, combines classic and modern cuisine. A variety of past and present traditions provide guests with an insight into how Prince Eugene would live and dine, with a 21st century twist. The cocktail menu perfectly combines an Austrian-European wine list and traditional cocktails and beers with consciously sourced ingredients.

Andaz Vienna Am Belvedere is home to three creative studios, each filled with natural daylight, perfect for small intimate occasions. Additionally, the hotel is home to a spectacular 7,588 square foot (705 square meter) ballroom with a modern lighting system that can project various color options onto the ceiling. There is also 2,604 square feet (242 square meters) of meeting and event space, which offers the latest technology to ensure a successful event or meeting. Wellness Travellers looking to be pampered can spend the day relaxing in the hotel’s exclusive health and wellness area. Complete with an array of treatments and amenities, every guest will leave feeling fully rejuvenated. Guests wanting to stay active can train at the fully equipped, state-of-the-art fitness center, ready for gym-goers of every level. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Hotelier & Hospitality Design

collectors of his time. As a result, Viennese art and a twist on local culture are found throughout the property, from the decorations in each guestroom to the dishes served in the restaurant.


Hotel Openings & Refurbishments

THE LOWRY HOTEL REVEALS NEW LOOK PRESIDENTIAL SUITE AND ANNOUNCES YEAR OF DEVELOPMENTS Amidst the increased competition and growing hospitality industry in Manchester, The Lowry Hotel is upping the ‘luxury stakes’ once again.


anchester’s premier five-star hotel, The Lowry Hotel, has revealed the first look at its newly renovated Presidential Suite, designed by Goddard Littlefair and the largest both currently available or planned in the city at 2,228 square feet .

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The penthouse suite, famous for its VIP guests, will cost £4,000 per night. The renovations totalled £700,000 and include a complete reconfiguration and redesign of the space, an enlarged dressing room and a new bespoke marble bathroom. The suite also includes a fully equipped kitchen, large bathroom with a double steam shower and free-standing bath, super king size bedroom, a walkin dressing room and lounge plus a dining room for up to eight people. There is also an additional second bedroom and with adjoining bathroom.


The floor to ceiling windows offer views across the river Irwell and Manchester’s skyline, and the room also comes with a mini grand piano, two in-room bars, two smart TVs and an Amazon Alexa. As well as complimentary valet, luggage management, personalised welcome drinks and in-suite check in, guests can take advantage of a butler, on-site hairdresser, endless beauty treatments, Tesla hire, private chef or personal trainer whilst staying in the luxury suite.

ago, the needs and expectations of travellers have changed so we’re confident our updated suite will offer modern guests what they are looking for. The renovation is the first of many for the hotel with more exciting developments to be announced throughout the year.”

Adrian Ellis, General Manager of The Lowry Hotel, said: “I’m thrilled to reveal the first look of our Charles Forte Presidential Suite. The refurbishment has been taking place for three months and we are looking forward to the reaction of both our regular guests and new visitors. Since the hotel opened 18 years

Renowned interior designers Goddard Littlefair, Interior Designers of the suite, commented on the inspiration behind the design: “‘This was a special and prestigious project for us, showcasing the first of our new designs for The Lowry Hotel. We drew inspiration from Manchester’s

Hotel Openings & Refurbishments

industrial history and in particular from cotton, weaving and the city’s industrial forms, geometry and heritage, including the shape of Trinity Bridge over the River Irwell, directly outside the hotel. We were also inspired by Lowry’s own colour palette, as the artist famously kept to a base palette of only five colours, mixing them to achieve tonal shades that nonetheless stayed within a distinctive overall range. “The new design has a residential feel, with light and bright tonal colours used for the walls, curtains and carpets, offset by darker joinery, geometric-patterned fabrics used for

“The bedrooms and bathrooms feature timber slatted walls, which mirror on the opposite wall, whilst the bathroom also has feature walls in luxurious, richly-veined marble. The main bedroom features a bespoke, contemporary version of a four-poster bed, in a room where the colours become softer, more muted and restful. The stunning dressing room, with a large, anthracite velvet ottoman at its centre, is dominated by a tiered feature light, made of threads and inspired by Manchester’s cotton production history.” In homage to the hotel’s namesake, L.S Lowry, a selection of art has also been chosen for the room by ARTIQ. Kate Terres, Head of Operations at ARTIQ, commented: “The collection at the Lowry presented an exciting opportunity for us, because it is rare for hotels to be named after celebrated artists. In curating the collection with Goddard Littlefair, ARTIQ pulled specifically on L.S. Lowry’s recognisable palette of charcoals and dark reds against pale smoky backdrops.

Alongside these distinctive tonal elements, the curation draws on the shapes evoked by Manchester’s solid industrial architecture of the twentieth and twenty-first century – examples of which can be viewed from the Presidential Suite - as well as heavily abstracted figures that draw on Lowry’s matchstick figures. “The collection is comprised of painting, sculpture, photography and print, with an emphasis on varied and rich textures that range from highly polished stainless steel – representing the industrial subject – to thickly modelled paintings incorporating found elements. Examples of large format photography depicting an abstracted industrial narrative contrast with the delicacy of the works by artist Kelly M. O’Brien. Kelly’s mixed-media practice involves burning paper and layering with inserts of gold leaf and, for The Presidential Suite, focuses on a linear radiating pattern that recalls the bridge architecture viewed from the window as well as playing with a high/low contrast of material. Also in the collection is work by artist Laetitia Rouget, whose playful series focuses on simplistic line drawings of the human in thickly pulled paint – a modern interpretation of Lowry’s matchstick men.” The luxury Lowry Hotel also boasts six Riverside suites, an additional 164 guest bedrooms, a spa, bar and The River Restaurant.

Hotelier & Hospitality Design

cushions and curtain trims for added visual interest. Colours range from rich bronzes and burnt oranges to off-whites and textured blue-greys. Special joinery features include four sets of double screens around the living and dining areas to help zone the space and a bespoke dining table for eight with a feature veneer inset pattern.



Hotelier & Hospitality Design

Rapid growth provides members more luxurious destinations around the globe to experience with loyalty benefits


Hyatt Hotels Corporation (NYSE: H) and Small Luxury Hotels of the World™ (SLH) today announced the ongoing expansion of Hyatt’s and SLH’s existing loyalty alliance, celebrating a milestone of over 200 participating SLH hotels around the world for World of Hyatt members to earn and redeem points and enjoy onproperty benefits. This latest expansion has quadrupled the number of participating SLH properties since the alliance launched in November 2018, and its expansion is expected to continue throughout 2019. “We encourage World of Hyatt members to explore these luxurious destinations around the globe, from Croatia to New Zealand,” said Amy Weinberg, senior vice president, World of Hyatt. “The rapid growth of this strategic loyalty alliance is a testament to our commitment

to delivering unique experiences wherever our members travel and continuing to extend the genuine care they have come to expect from Hyatt to more locations around the world.” World of Hyatt members now have access to more than 200 of SLH’s luxury boutique hotels that offer new locations across growth markets for Hyatt, including Croatia, Denmark, Finland, Iceland, Italy, Kenya, Mozambique, New Zealand, Portugal,

St. Vincent and The Grenadines and Turks and Caicos and more. Through this exclusive relationship, World of Hyatt members can explore sought-after destinations like Monkey Island Estate, an 18th century estate turned boutique retreat on a private island on the Thames, Berkshire; Ovolo The Valley Brisbane, a boutique oasis located in the center of Fortitude Valley, Brisbane’s ultra-hip entertainment district; Mykonos Riviera Hotel and

Member Benefits Participating SLH properties will provide the following on-property benefits to all World of Hyatt members, regardless of status:

visited include Italy, the UK, France, China and Greece. World of Hyatt members can take advantage of the following loyalty benefits when booking a participating SLH hotel through a Hyatt channel: Earning and Redemption

“This alliance has proven to be a perfect match. We are seeing a positive impact on reservations for our hotels from World of Hyatt members,” said Jean-François Ferret, chief executive officer, Small Luxury Hotels of the World™. “Exposure to more than 16 million World of Hyatt members has not only helped increase reservations, but also allows us to expand our brand awareness while providing more luxury boutique hotels options for World of Hyatt members to choose from on their travel journey.”

Since the World of Hyatt and SLH alliance launched in November 2018, the countries members have most

• • •

Complimentary Wi-Fi Daily complimentary continental breakfast for two guests Room upgrade (one category at check-in if available) Early check-in (noon, based upon availability at check-in) Late check-out (2:00pm, based upon availability at check-in)

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Hotelier & Hospitality Design

Spa, a sun-drenched luxury resort tucked against the rocky backdrop of centuries-old Aegean cliffs; Enso Ango Fuya II, an artful Kyoto escape set across five Zen-inspired buildings; and Hotel Nantipa, a Costa Rican paradise retreat immersed in the surf culture of Santa Teresa.

World of Hyatt members earn five Base Points per $1 USD spent on eligible room revenue World of Hyatt members will receive their standard tier Bonus Points on eligible room revenue

spend (10% Discoverist, 20% Explorist, 30% Globalist) Qualifying nights at participating SLH hotels will count toward earning World of Hyatt elite-tier status World of Hyatt members can redeem points to use for free night awards on SLH hotel reservations; each participating SLH property has been categorized into Hyatt’s existing hotel award chart.


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01733 302704 CK ReCirc™ Recirculation Units CK ReCirc™ units work as a normal Commercial Kitchen Extract System without the requirement of any external ducting.

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“If you think it is expensive to hire a professional” Wait and see how much it costs to hire an amateur

Editor’s Choice The Problems Caused by Fats, Oils, Grease & Inefficient Grease Management Technology from the late 1800s!!! Grease Interceptors suffer from the dual problem of twin contaminant layers comprising FOGs and Organic Contaminants separated by a layer of oxygen depleted water giving rise to anaerobic conditions. Most grease traps are undersized. It is estimated that > 55% of the entrained FOGs will simply pass through the grease trap to cause problems down-stream.

In accordance with the European Standard EN 1825 for Grease Management Systems passive grease traps should be pumped at least once monthly and preferably every two weeks. A costly recurring expense for an inefficient process that does not eliminate problems downstream.

Dosing systems don’t work ! According to research carried out at the request of the USA Navy (Proceedings of the International Society for Bioremediation, QUB) advised that Pseudomonas aeruginosa ,which adversely affects human and aquatic health and was responsible for the tragic deaths of babies in the Royal Victoria Hospital, Belfast, has been found to be effective in emulsifying, by means of producing bio surfactants, an average of 74.8% of animal fats. For further information, please visit:

False Claims Made By Mechanical Grease Traps or GRU’s!

Hotelier & Hospitality Design

Mechanical Grease Traps or GRU’s (Grease Removal


Units) are small passive traps fitted with an internal heating element and one or more rotating discs or ball valve arrangements to remove the retained FOGs. These units have very limited retention capacities. They are not effective at dealing with animal fats, which quickly congeal and block the transfer trough so rendering such units inoperative. Wholly dependant upon sustained kitchen porter maintenance which is rare, anaerobic conditions tend to prevail and the bulk of FOG contaminants pass through to cause drainage problems. Siphoning and smoke/fire related incidents are recurring issues.

Editor’s Choice Environmental Products & Services Ltd (EPAS) In addition to our Stockport, Manchester factory, the Company has recently acquired new factory premises to accommodate increased production demand and to accommodate an R&D facility and Laboratory. The factory is situated in Carnbane Industrial Estate which is Newry’s main industrial area, ideally located adjacent to the Dublin Belfast motorway. We export 96% of our products outside of Northern Ireland to the rest of the world. We spend 10% of our turnover on R&D, innovating and delivering cost effective solutions, and new products to assist our distributors to meet their customers needs and grow their business profitably.

How GreaseShield® works GreaseShield® removes and dewaters organic solid matter (by means of a Pre Filter or FilterShield® and optional internal Automatic Solids Removal / Transfer system) that is typically entrained in the effluent preventing anaerobic foul smelling conditions brought about by biological activity, depleting dissolved oxygen present in the effluent. GreaseShield® is a Pro-Active Mechanical Grease Trap that operates in real time, removing food wastes. A patented design of 7 x co-operating baffles, a reverse flow configuration and recirculation of grey effluent using waste thermal energy to remove emulsified FOGs for recycling and safe disposal, via a semi submersed rotating FOG drum, having oleophilic and hydrophobic properties, which is then wiped by a silicone wiper blade, with anti friction properties, results in the ‘Best Grease Trap in the World’.

Exporting to 29 countries we are proud to have among our esteemed clients, national and multinational companies. We could not have done it without you.


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Editor’s Choice

Zonal appoints enterprise sales manager Hospitality tech innovator, Zonal, has appointed an enterprise sales manager for its expanding Marketing Technologies division. Darren Jackson, 36, joins Zonal from cloud-based property management solution provider, Guestline, and assumes the role following David Charlton’s promotion to commercial director. He brings with him a wealth of experience in the hospitality sector and will focus on growing Zonal’s market share in customer engagement products, including its online booking tool liveRES, integrated table and events management and Order & Pay solutions.

David Charlton added: “Darren is well respected within the sector and I am delighted to welcome him to the Zonal team as we continue to develop innovative solutions that give greater visibility and insight to operators to help them drive profitability and provide a better customer experience.” Zonal is the leading provider of integrated hospitality management solutions to over 16,000 leisure and hospitality businesses across the UK. For 40 years the company has been working closely with clients to enhance the customer experience through market leading technology, experienced people and a partnership approach to business.

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Commenting on his appointment Darren said: “I have been genuinely impressed by Zonal’s technology and product innovation; it’s at another level. Being able to integrate modules such as online bookings and table management software with EPoS is a huge benefit for restaurant operators, so it’s incredibly exciting to be part of such a dynamic company.”


Commercial Kitchen and Bar selected to design Maray’s new Royal Albert Dock site Commercial Kitchen and Bar, the Manchester-based hospitality design, supply and project management company, is currently working on the transformation of a Royal Albert Dock site for Liverpool’s acclaimed restaurant, Maray’s third location, opening this summer.

Hotelier & Hospitality Design

One of Liverpool’s most popular restaurants and cocktail bars, Maray, is set to open its third site this summer at the iconic Royal Albert Dock Liverpool.


The new Maray site will join an exciting food and drink line-up currently taking shape at the Royal Albert Dock, which has seen a number of independent operators open over the past year. The company’s expansion follows the success of its existing Middle Eastern-inspired restaurants on Allerton Road, in the south of the city and Bold Street, Liverpool city centre, which Commercial Kitchen and Bar worked on earlier this year to transform the formerly disused basement storage space, into a laid-back, intimate holding bar.

The new restaurant will accommodate up to 65 covers and will have a cocktail bar offering a creative drinks menu along beautiful views of the Dock waterfront, part of Liverpool’s UNESCO World Heritage site. The project is set to take around 12 weeks to complete, with a ‘prohibition era’ inspired aesthetic, the space features a bar frontage made from original, reclaimed church pews; a hot-rolled, mild steel bar top with a bull nose edge; reclaimed ceiling tiles from Liverpool in Alabama, USA; tongue and groove wall panelling and classic lighting, as well as Arabic inspired mosaic tiles. Thomas White, Director and Co-Founder of Maray Restaurants, comments: “With such a diverse mix of visitors at the Dock, we felt we could introduce Maray to a new audience and we’re excited to grow with the launch of the third site. Following the success of the Bold Street site’s bar refurbishment, Commercial Kitchen and Bar were the obvious choice to partner with for this exciting new project.” He continues: “It’s great to work alongside a team who completely understand our vision and what we want to achieve, I can’t wait to see how the design comes together in the coming weeks.” For more information about Commercial Kitchen and Bar’s projects, visit: or follow @raj_ckb and @ckb_mcr on Instagram and Twitter.

Rudy’s Pizza to open in Birmingham – Summer 2019 “Now officially one of the best places to eat pizza in the world”

Since its launch, the pizzeria has since gone on to achieve worldwide acclaim, recently being ranked as the third best pizza in Europe. Also, rated ‘No.1 Pizzeria in the UK’ by Trip Advisor. Rudy’s will bring its laid-back, buzzing neighbourhood pizzeria to Birmingham city centre with an 85-cover restaurant, for walk-ins only. The beauty of simplicity The beauty of Rudy’s is its simplicity. It’s all about the pizza. The stars of each pizzeria are the experts, and the lively Pizzaiolo’s (pizza makers) follow the traditions and artistry of traditional pizza from Naples – the birthplace of pizza. Rudy’s authentic and artisan approach has earned critical acclaim; using handmade wood fired ovens from Naples, traditional flour, and San Marzano tomatoes (grown on fields next to Mount Vesuvius), alongside the best local ingredients. Rudy’s Pizzeria currently operates sites in Manchester Ancoats, Manchester Peter Street, and Liverpool, with Birmingham coming soon.

Rudy’s has seen unprecedented praise in the world of pizza. Described in the new international guidebook, Where to Eat Pizza, as “Now one of the best places to eat pizza in the world”, and The Guardian voted Rudy’s as one of the top ten pizza’s in the UK, and Big 7 Travel recently stated “Talk to serious pizza connoisseurs and they’ll tell you Rudy’s is good as anything you’ll ever taste”, ranking it the third best pizza in Europe.

Join the Rudy’s Family. Rudy’s are looking for hardworking, pizza loving individuals to join the Birmingham team. There are a number of opportunities for all levels; From pizzaiolo’s and kitchen crew to floor team and management, Rudy’s are on the hunt for those who are passionate about all things Neapolitan and will bring joy to the pizzeria.

For more information please visit For more information please visit: Follow Rudy’s Pizza on Instagram for further updates @rudyspizzabirmingham

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Rudy’s, a thriving independent Neapolitan pizzeria, that originally opened in the heart of ‘little Italy’ Ancoats, in Manchester, in 2015, has announced plans to open a new site in Birmingham this summer – its fourth pizzeria in the Rudy’s portfolio.



Sales of vinyl playing jukeboxes have increased 500% in the past two years, reports Yorkshire based manufacturer, Sound Leisure.

Nostalgia reigns, as vinyl popularity fuels jukebox sales

O Hotelier & Hospitality Design

ne of only two jukebox manufacturers (the other in the US), Sound Leisure launched the world’s only 7” vinyl jukebox two years ago and customers include Hollywood A-listers, royalty and premiership footballers. Paying homage to the classic 1940’s and 50’s designs, the company has just finished building the first of its new Vinyl Long Player jukeboxes that champion the LP album and are being shipped out this week to Japan, as well as customers in France and the UK.


Managing director, Chris Black, whose father Alan started the company 41 years ago from his hobby of fixing friend’s radio’s, commented:

Since the launch of our vinyl players our customers are much younger, with people buying for themselves or for presents, Jukeboxes have become a lifestyle choice.

“People thought that Dad was buying into a dying dream and called him crazy when he formed the business in 1978 , but demand rocketed. Our first customers were Bluechip companies who were installing them into bars. We then found that older people who could remember the classic machines and who understood what quality was were buying a jukebox and installing them in their homes.

“Of course, there are now hundreds of ways to enjoy music in your home or business, but there’s nothing quite like choosing a song, watching the LP or 45 rise from the basket and hearing that record play. The theatre that comes with a jukebox is difficult to replicate with anything else.” The company has had to adapt to the ever-changing demands from

consumers, Chris remembers when just four years into the business the CD was launched and everything had to change. He adds: “We honestly thought with the launch of CD that would be it for us. But, as we do now, we adapted immediately and found new ways to diversify. The CD jukebox was born and remains one of our best sellers along with digital versions. Each time a new format comes along, we’ve designed a jukebox to match. The new vinyl machines even have bluetooth so it’s a modern twist on a classic. We have successfully moved with the times.


About the Vinyl Long Player

“I believe this time the vinyl boom is here to stay. Artists are releasing their albums on vinyl and the machines are proving so popular we’ve got a two-month waiting list.” 4.2m vinyl records were sold in the UK last year, compared to just 205,000 in 2007 as more popular artists are releasing their music on vinyl. And with 12,000 albums released on vinyl in 2018, LP sales remain at their highest level since the start of the 1990s; one in 10 of all physical album purchases are now on vinyl format.

Now with 85 members of staff, Sound Leisure reports a £5m turnover and in excess of 100,000 jukeboxes have been produced and shipped to 27 countries since the company was formed. Customers include private homes, care homes, hotels, bars, retail stores and even St Pancras station has one that is free to use by travellers. Over the years the company has worked with some of the world’s largest brands and currently is manufacturing a limited edition machine for (Apple Corp.) in a ‘Sgt Peppers’ jukebox design.

The jukebox holds 10 LPs, and both the full ‘A’ and ‘B’ sides can be played in the order selected. Watch as the “arm” carefully selects the vinyl by the sides and flips it with care whilst delivering to the turntable. Once on the turntable, the balanced tone arm delivers the joy of your favorite albums directly through the renowned Sound Leisure D4 amplifier and out through the specially designed speaker cabinet. The machine also features Sound Leisure’s built in Bluetooth receiver to allow audio streaming from any compatible device. Available as standard in East or West Coast designs, for £9,495 from Sound Leisure, bespoke designs are available on request by clicking here.

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The beautiful retro styled jukebox typically takes two and a half weeks to be built by hand, by dedicated craftsmen and women. It encapsulates the golden age of Rock’n’Roll as the hypnotic visible LP mechanism* and movement are housed in an unmistakeable 50s styled cabinet and embellished with high quality chrome fittings.


8 technology tips to help your hospitality thrive beyond 2019 by Luis De Souza, CEO of NFS Technology Group

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It’s tough in 2019, as anyone in hospitality can tell you – so it’s just as well that technology has been evolving fast to give restaurants, pubs and bars the support they need to succeed.


Smart establishments have turned to bar and restaurant management systems to slash costs and reduce waste. They also use it to grow revenue and control their stock, labour and even allergen risks effectively. Aloha by NFS, our well-regarded restaurant POS software, is a popular choice, and we recently teamed up with Kitchen CUT – a scalable SaaS technology that delivers control over food and beverage operations. Together, the technologies provide valuable control over areas that go all the way from cost reduction to ingredient selection and allergen warnings.

This means chefs can design menus while keeping within budget, and reveals potential allergens in ingredients, so dishes are controlled to individual ingredient level. The live information is drawn through to each sub-recipe and dish where the ingredient is used, so allergens are completely traceable. In addition, serving staff taking orders at tableside using dedicated handheld devices, tablets or smartphones with Aloha restaurant POS software have access to all the allergen information on Kitchen CUT’s spec sheets and menus. They send orders direct from the Aloha handsets straight to the kitchen, for speedy delivery – and they can also take payment at tableside. Kitchen CUT’s creator, Michelin-starred chef John Wood, says: “Technology can prove invaluable in several key areas in a bar, pub or restaurant.”

EPOS/Technology The 8 ways technology improves operations and customer experience:

1. Transactions: A restaurant POS system that’s reliable allows you to ensure all transactions are recorded swiftly and accurately in an easy-to-view format.

2. Stock control: Having an automated

self-depleting stock and inventory management system ensures you have full transparency of stock levels at all times.

You can see at a glance if there are variances so you can take action - stock loss is all too common in some hospitality businesses.

3. Ordering: By having a fully-integrated

purchasing system you can save time and reduce ordering inaccuracies. Capturing every invoice and credit note electronically creates better cost control.

4. Waste management: An area many

businesses do not take seriously enough. Technology helps track wastage, spot trends and locate areas where changes need to be made.

Understanding why wastage is happening allows you to take control, make changes and cut waste, whether your aim is financial, ethical or both.

5. Allergens: Customers want to know

This satisfying experience encourages busy and time-strapped customers to come back again. Your system’s data capture means you can design targeted email offers and promotions that will encourage this valuable behaviour.

8. Reporting: Hospitality businesses

are complicated and hard to track, but thankfully restaurant POS systems provide comprehensive real-time online reports that provide an end-to-end view so you can plan and make good decisions.

Chef John said: “Prices and business rates are rising and labour is scarce, so there’s no doubt hospitality businesses are up against it – but with technology like Kitchen CUT and the Aloha restaurant POS system from NFS their lives can be a lot easier.” See how restaurant director Andy solves three big issues with technology – watch the video.

Find out more about Aloha –

about allergens these days, so having an automated system that takes allergen and nutrition data directly from suppliers reduces the risk of an adverse customer reaction.

Automation is important, avoiding human error that could leave your business and customers exposed. Using technology such as Kitchen CUT to manage allergens makes sure you comply with current legislation.

6. Costing: Technology is the only way

For example, you get accurately costed recipes and menus, live pricing links, alerts when menu items are not hitting targeted margins. Product prices are set to continue rising, so full control with live costed recipes and menus is one way to help manage the impact.

7. Customer satisfaction and loyalty: Competition is getting increasingly fierce in the hospitality business.

Restaurant POS technology makes your customers’ experience effortless, from online reservations and ordering to rapid delivery of their orders and easy payment methods.

Hotelier & Hospitality Design

to make sure profit is being accurately controlled and maintained.



Introducing Roomie - The Ultimate Hotel Mobile App Roomie the unique hotel-branded guest engagement app, is now available in the UK exclusively through market innovator Hotel Technology International Ltd. The Roomie-UK mobile app promises to transform the hotel and hospitality guest engagement and management experience and offers a wealth of features that no other apps are able to provide, at very little cost.

A mobile app that is fully branded and customised for your hotel The app can be fully branded and customised for your hotel, it is easy to implement, needs no technical resource to run, works with the existing hotel wifi, is compatible with smart phone and tablets for both IOS and Android and can be fully integrated with Smart TV: LG, Samsung, Sony, Panasonic and Toshiba to provide a wealth of guest entertainment features.

A contemporary way of boosting guest satisfaction ratings Simply put, Roomie is a hotel guest engagement system, a promotional tool, an insight tool and a customer liaison tool all in one. With Roomie, hotels will be able to offer guests one-touch access to a wealth of entertaining features: • the latest Hollywood film releases

So why do we think Hotels will love Roomie? The app makes it easy for staff to manage all those aspects of service that really make a difference to guest satisfaction. What’s more, the intuitive back-end management system provides a wealth of insight and knowledge to help improve guest services. For some hotels, Roomie could actually save costs, as Roomie could be used to stream movie content, thus negating the need for costly IPTV subscriptions. This makes Roomie a no-brainer financial investment for smart hotels.

• the ability to order room service

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• in-app restaurant and spa bookings (and/or other services -the sky’s the limit)


Push Surveys

Order a demo See how Roomie could transform the guest experience in your hotel. Sign up for a FREE demo, simply visit or call +44(0)203 405 1200. ROOMIE UK, the fully branded and customised app that enhances guest engagement, improves guest satisfaction and increases hotel revenues is available exclusively through Hotel Technology International Ltd.

• access to special offers available in your hotel and partner hotels • useful tourist information to help guests make the most of their stay • live chat with hotel customer service team, available in a number of different languages Roomie is a fun and interactive means of enabling guests to make requests and even stay in touch with your hotel for 24 hours after their visit. Guests can continue to enjoy your content and you can ask for feedback or send promotional offers whilst your hotel is still top of mind.

Stream Movies

Order Room Service

Make Restaurant Bookings



About Hotel Technology International – Sole Distributor of the Roomie UK app

Hotel Technology International provides cutting edge technology to the global hospitality industry. With over 20 years’ experience in advising hotels, we are an approved supplier to many major hotel chains. Our expertise is in providing clients with fully customised, branded guest room technology including:

• Hotel alarm clocks and radios • USB and wireless charging solutions

• Hotel media panels • Room control switches • Sole distributor of the ROOMIE UK app

Working with Hotels to Drive Guest Revenues

more. We stock the highly popular Cotell Fuego and Vivo Series of hotel guest room phones.

Branded Hotel Alarm Clocks and Radios

Hotel Technology International works with hoteliers to drive revenues by providing hotel phones with programmable Guest Service Keys and customised faceplates. We make it easy for you to give guests one touch access to room service, restaurant and spa bookings and any other facilities you offer. Hotel Technology International specialises in providing branded hotel guest room phones that are fully programmed to your hotel’s specification.

Hotel Technology International stocks a wide range of attractive hotel alarm clocks with built-in features to help improve guest satisfaction.

Approved by Top Hotels

Hotel Technology International has a range of wireless charging solutions that can be customised with your branding and incorporated into everyday objects such as mouse mats, stationery trays and menu stands. Our stand alone wireless charging hotspots come in a range of stylish materials; glass, wood, leather, and acrylic. And for those hotels that want to achieve a truly minimalist look, Hotel Technology International also offers customised integrated wireless charging that fits seamlessly into your hotel furniture.

Hotel Technology International hotel telephones are a feature in thousands of hotel guest rooms worldwide, including; Accor, Banyan Tree, Comfort Hotels, Hilton, IHG, Jumeirah, Lucien Barrière, Marriott, Meliã, Starwood,Steigenberger, Virgin, Wyndham and many


USB and Wireless Charging Solutions for Hotels

Sole Supplier of ROOMIE UK the Unique New Guest Engagement App Hotel Technology International Limited is proud to introduce the Roomie guest engagement app to the UK. This low-cost app provides a wealth of opportunity to increase guest satisfaction and improve revenue generation.

Book a demo at

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• Analogue and IP hotel guest room telephones


Luxury Starts at Ground Level The hotel experience has changed drastically over the last couple of years, and with the constantly evolving design trends, you need flexible flooring solutions that offer your guests unique experiences.


ugs offer a great way to segment spaces in a large area or to make certain areas a little more intimate. They also build a decorative bridge between hard and resilient flooring, whilst having a positive effect on the acoustics and providing an extra sense of warmth and comfort. With our large variety of DESSO rug designs in a wide range of colours, you can easily find the perfect and flexible fit for your design project.

Desso Axminster Luxury starts at ground level. The Desso Axminster collection consists of custom-made luxurious woven carpets, which combine elegance and beauty with endless design and colouration possibilities.

Hotelier & Hospitality Design

Historically Axminster woven carpet was first developed over 250 years ago for royal residences and is now used in many luxury hotels. The custom carpet and woven carpet tile collections serve as the perfect backdrop for bedrooms and public areas within the hospitality industry, offering durability as well as elegant design. This collection is suitable for hospitality applications, and high traffic areas.



Sense of Marble

A spectrum of patterns

Let your creativity run free.

A beautiful collection resulting from the collaboration between Tarkett and international interior architect’s studio: Ex Interiors. The Desso&Ex concept takes inspiration from the world of art by using muted colours with multilayered patterns, designed to connect people and spaces. This playful collection includes 115 variations of designs and colours, offering endless combinations for a modern and layered setting.

Marble is a timeless material that exudes luxury within any interior. Combining this elegant material with the warmth and comfort of soft carpeting is Tarkett’s Sense of Marble

collection. There is a choice of 10 different types of marble, each with its own unique colour and pattern. Available as a printed broadloom carpet or bespoke rug, the series comes in an extensive range of geometric shapes and sizes including circles, triangles, rectangles and hexagons.

Deliver a memorable experience to your guests Explore endless design possibilities with our luxury flooring solutions for hospitality. If you would like to discover our latest range of rug collections, please visit or email

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A cut pile broadloom carpet and made-to-measure carpet rugs collection, Desso&Ex encourages playful flooring themes that can highlight or contrast different elements within any given space. With a neutral hue offset against a spectrum of patterns, it is brought to life in five different soft colour ways: Stone, Carmine, Amber, Leaf and Indigo.


New Summer Wire Range Summer is a new range from the leading Italian manufactures Scab Design. Available in six different colours, the seating comprises a stacking chair and armchair and a high stool with a four tables complimenting the range.

Eye catching

outdoor furniture

Rustic Vintage Style Furniture

Padstow Range

Truro Range

Eden Furniture has a massive selection of Indoor, Outdoor and Poolside Furniture. Our Padstow and Truro Range have becom increasingly popular with their rustic and rural designs. The Padstow is available as an armchair and two seat sofa both with cushions and a coffee table. The Truro Range is all made to order so we can accommodate most sizes. Tables can be square or rectangular and also at bar / poseur height. Benches and stools complete the range.

Don’t forget that Eden Furniture is the UK partner of the world renowned GO IN brand. GO IN is known for their ‘design led’ ranges which have won many awards over the years. The GO IN range is seen as a perfect synergy to compliment the current range of Eden Furniture products adding a new dimension for customers to explore. Eden offer advice, support and back up for old and new GO IN customers.

Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA




Extex Alpine

Indoor comfort and style for outdoor living Alpine from Extex is a new range of outdoor fabrics with patterns inspired from geology. Reflecting a softer colour palette of greys, browns and beige; the Alpine range is cool in tone but hardwearing. Alpine uses a polyolefin solution dyed yarn to ensure it stays colour fast to light and stain and mould resistant. Ideal for the outdoors and the harsh summer sun, Alpine fabrics share the all-weather durability that the range’s name reflects. The Alpine ‘Strata’ pattern is made from a formation of irregular horizontal lines mirroring the natural rock formations from where the fabric draws its name. Exuding qualities of longevity, Strata is a fabric that adds an element of chic and sophistication to any outdoor environment. The Alpine Strata colour palette is available in Jet, Limestone, Marble and Shale. Alpine ‘Cairn’ is the perfect choice for an outdoor fabric as resilient as its name, Cairn is inspired by the mounds of stones used as landmarks which can be found on mountain tops across the globe. It is a fabric that makes you feel in touch with the wild highland countryside and as dependable and resistant to the natural elements. Alpine Cairn is available in four colours, Fossil, Granite, Pumice and Zinc.

The Alpine range looks as stylish in the garden as it does onboard a yacht, designed to embrace outdoor life with elegance, adding a luxurious look and feel to all of your outdoor fabric needs. The polyolefin dyeing process ensures every strand of the Alpine range is designed for life outdoors, ensuring it is sun, and stain resistant even before it is woven. Longevity and style combine to produce a fabric that will look good now and for years to come. Fully machine washable and 100% recyclable means Extex Alpine won’t impact the environment after its use and is the choice for the eco-conscious consumer. Free samples of the Extex Alpine range along with all of their outdoor fabrics are available from the Extex website: or by calling 01634 718871 and quoting the sample name and colour.

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Macdonald Hotels & Resorts gets in bed with Zonal Macdonald Hotels & Resorts has been serving up award winning hospitality to its guests since 1990, when the first hotel was opened in Aberdeenshire by Donald Macdonald and colleagues. Today, it is the UK’s largest privately owned hotel group, operating 53 hotels throughout the UK, Ireland, Portugal and Spain, employing over 4,000 staff and servicing in excess of 4,500 hotel rooms. Great service and a passion for delivering excellence when it comes to the perfect stay, sit at the heart of Macdonald’s ethos and success. But with expansion also comes challenges in terms of keeping track of operating costs. This is where Zonal and its range of hospitality focused technology solutions, including its market leading Aztec EPoS, has checked-in and is having a positive impact on operations. Macdonald’s was suffering from an outmoded EPoS solution, which was inflexible and not geared up to flex and grow as the hotel group expanded. IT director, Stuart Garrick, explains: “We had been with our previous EPoS provider for a decade, but unfortunately the technology hadn’t kept pace with today’s demands. Zonal impressed from the outset with its full suite of technology solutions, real-time reporting and its capability to integrate with our property management system OPERA.

“Also, being Scottish and a family business, we shared the same values, so the chemistry was there too.” Zonal installed its Aztec EPoS into 35 Macdonald hotel bars and restaurants. In addition, mobile ordering through iPads featuring iServe, Zonal’s handheld EPoS solution, were deployed. “The difference is like night and day. Zonal’s technology offers no barrier to what we want to achieve; whether that’s our chef’s creativity to develop seasonal specials, to changing prices locally or across the estate. In the past, this took weeks of planning but now, we can do it in minutes,” says Stuart. A great example of where Zonal technology is making its mark is Macdonald’s Berystede hotel in Ascot. A favourite with horse racing fans from across the world, the hotel’s bar is a hotbed of activity during race week, particularly Ladies Day, and in the past has required runners to keep orders flowing from the outside seating area to the tills and kitchen. Not only is speed of service an issue but the system was open to human error. With Zonal technology, iServe means orders can be quickly taken at the table, which directly feeds into EPoS, which in turn sends the order directly to the kitchen. Stuart explains: “Ascot is our busiest time of year at Berystede. Zonal technology has gone a long way to helping our staff to take more orders,

while reducing mistakes and speeding up service. Thanks to Zonal technology we are delivering a ‘thoroughbred’ service that lives up to the Ascot experience!” Ultimately, it’s the business intelligence that Stuart and his colleagues can now access that will help Macdonald Hotels continue to expand effectively and efficiently. Macdonald’s can quickly access insight data from Aztec’s Dimensions reporting module that has been designed with the operator in mind, offering the functionality to aggregate with external platforms, such as PMS, payroll systems, budgets and spreadsheets, to create bespoke, real-time data analysis. This flexibility allows the Macdonald team to compare various sources of data and gather a huge amount of insight, from bed to dining ratio, to top sellers and wastage percentages. Stuart sums it up: “We have gone from a dictated to, to a more collaborative approach. Feedback from staff has been excellent, as they had a say in the design and layout of the Aztec inteface, so the workflow is extremely intuitive. And if there are any issues there’s a Zonal engineer just a phone call away who can come and help – whether it’s in Southampton or Inverness.” To find out more about Zonal call us on 0800 131 3400 or visit

Leading Hotels Offer Career Guidance To Edge Hotel School Students Amid Concerns Over Skills Shortfall Top hotels from across the country were on hand to offer advice to students starting their hospitality careers as concerns mount over the growing skills shortage facing the industry. about the excitement of working in a fast paced, people focussed industry. Recent research has shown that just 22% of 16-21 years olds in the UK would consider a career in hospitality despite it being the 4th largest industry in the UK*. “Hospitality is a great industry to be involved in,” said Laura Winstone, Talent & Development Manager at the Shangri-La Hotel At The Shard. “There are roles to suit everyone, anywhere in the world and a passion and enthusiasm can lead to great rewards. It was fantastic to see the industry coming together and sharing their advice and experience with young students at the start of their journey.”

The Careers Fair was organised by the University of Essex’s Edge Hotel School at their Colchester Campus where 32 prestigious hotels including The Ritz London, Shangri-La Hotel At The Shard and Claridge’s spoke with students about graduate opportunities. Industry leaders offered advice on the variety of opportunities available to graduates hoping to work in hospitality and events, as well as sharing tips on interview techniques, guidance for landing a top and explaining more1 Hotelier 1/2 190 job x 130mm Revise.qxp_Layout

Natasha Thakker, Assistant Human Resources Manager at The Ritz 07/05/2019 Page“The 1 London,13:21 added: industry is

going through significant change at the moment and there are some concerns about the number of people entering the profession. However, life in hospitality is often misunderstood and there are so many opportunities available. We regularly welcome students to the Ritz so they can gain practical experience which gives them a real boost and helps them land the top jobs.” Andy Boer, head of department at Edge Hotel School said: “Currently young people aren’t aware of just how vibrant and exciting a career in hospitality can be. There’s a perception that it’s all about making beds or waiting tables. But it’s much more than that. It can lead to a whole variety of roles that span design, revenue management, finance, talent development, law and marketing. It involves real business acumen.”

Pub and Hotel Quality Picnic Tables MID HEIGHT POSEUR PICNIC TABLES

PI-500 110cms £170 Now £89


PI-501 PI-502 140cms £183 170cms £215 Now £99 Now £109

PI-010GN Romford 6-seat picnic table £146 Now £124.17


PI-013GN The Abbey 6-seat picnic table £115 Now £74


PI-015 Ambleside 8-seat picnic table £235 E: Call 01949 862920

All prices subject to VAT and correct at time of going to press.

Guernsey Walk-in picnic tables 4, 6 and 8 seats. From £170 Now from £147.83

PI-8 Aberdeen round 8-seat picnic table £277


Hotelier & Hospitality Design



NORTECH’S STANDALONE ACCESS CONTROL SYSTEM IS A RELIABLE AND COST-EFFECTIVE DOOR CONTROLLER People and vehicle access control specialist Nortech has launched its NanoQuest, a secure, single door self-contained access control system.

Hotelier & Hospitality Design

This proximity card reader/access controller combination is small, powerful and supports up to 500 users.


The NanoQuest is a compact standalone proximity card reader and access controller that is easy to install and operate and houses both the access control electronics and the 125kHz proximity reader. Its slender and elegant compact design suits most architectural and interior design settings, while the robust construction allows it to be used in most working environments. A NanoQuest unit controls access through a single door for up to 500 authorised users, and can also be used as a secure method of controlling devices such as intruder alarm panels, lighting and heating. The configuration of its many features and the addition/removal of user cards are made simple with a ‘Master’ card. Special ‘User’ and ‘Auxiliary’ cards can also be added

to control auxiliary devices and access restricted areas and free exit input is included. The unit can also output card data in RS232 format when in ‘NanoQuest’ mode, and in both RS232 and 26-bit Wiegand format when in ‘Reader’ mode so that it can be used as a standard card reader as part of a future migration to a larger system. The unit can also be armed by an external device and allows door monitoring and alarm output to external alarm devices. Nortech offers a flexible range of card and fob packs. Cards and fobs can be purchased as necessary, and individually enrolled into the NanoQuest when needed. For installations with many users, card packs are supplied in filing wallets, where each card comes with a duplicate administration/shadow card option. A batch enrolment card is also supplied to enable the enrolment of a whole batch of cards

in a single procedure. If a card is lost or stolen, then the corresponding administration card can be used to remove that card from the NanoQuest. Key fobs are also available with a corresponding batch enrolment card and administration cards. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind. Further information is available from Nortech on 01633 485533 or by emailing or by visiting the company’s website at Nortech is supported by Vantage PR

SEBO XP – The ultimate all round commercial vacuum cleaner?

The new XP range of upright vacuum cleaners from SEBO are light to use, exceptionally quiet and offer high performance cleaning.


EBO sound engineers have successfully muted the harsh frequencies to which the human ear is sensitive. This has the result that with any form of background noise, the sound from the XP disappears, making it suitable in many cases for daytime cleaning. Indeed, in any situation where low noise levels are important – such as hotel cleaning – the XP range is ideal. The XP range also combines being light and easy to use, with deep cleaning performance. Powerful suction and a rotating brush, which is automatically set to the correct height for the floor, whisk hair and fibre off the carpet with ease where a tub vacuum would struggle to pick up. Also, the pile is groomed so that a carpet looks its best, all with minimal effort. For above the floor cleaning the XP has an integrated cleaning wand. The XP features an easy unblocking design, a quick-release brush roller and, of course ‘A’ rated filtration.

For more details contact

Hotelier & Hospitality Design

The XP is available in three sizes, so that small, medium and large areas can be productively cleaned.


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Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

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To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

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Maritim Hotels is exhibiting in Frankfurt 2019, stand F

50 years of meetings and accommodation under one roof; Maritim unveils its golden anniversary packages at IMEX in


aritim Hotels is celebrating 50 years of delivering hospitality excellence to meeting planners and business travellers from around the world. To mark this milestone, Germany’s largest ownermanaged hotel group has a range of conference packages at special discounted rates across its 34 German hotels throughout this year. These packages include sustainable elements with fair trade food and regional produce, while maintaining a firm focus on the top-class hospitality Maritim is renowned for. Mark Spivey, Director of International Sales, says: “50 years of combining meetings and accommodations under one roof is a major milestone and we want to celebrate with meetings planners and delegates. These comprehensive anniversary packages will continue to show event organisers how we can incorporate affordable meetings with first class service and comfort”.

Hotelier & Hospitality Design

Going green with the Maritim


For meeting planners keen to go green, Maritim has the perfect package. The ‘Maritim Green Meeting’ package, which is available at its flagship properties across Germany, incorporates sustainable elements such as fair-trade food, regional produce and recycled meeting materials. “Maritim Green Meeting” package: • Room hire and set-up costs for a suitable conference room • Re-useable writing pads with FSC-certified paper

and biodegradable pens • A suitable data projector*, screen, flipchart and pin board in the conference room • A “sweet surprise “ from fair trade sources for each participant • Two conference drinks • Fair trade coffee, tea, smoothies and vegetable sticks with a cream cheese and chive dip or seasonal fruits supplied mostly by regional farmers during the morning break • Three course lunches and buffets with vegetarian provisions at the chef’s discretion composed of freshlyharvested natural ingredients sourced locally and one drink • Fair trade coffee, tea and traditional baked goods using regional ingredients during the afternoon break. • Prices begin €58 per person. Half day flat rates are available for €51.50 per person, running from 8 a.m. to 1 p.m. or from 2 p.m. to 7 p.m., less a coffee break. Exclusive events For those looking for the royal treatment, the “Maritim Exklusiv” package includes unlimited beverages along with a bespoke lunch and dinner, prepared exclusively by Maritim’s onsite head chef using authentic, locally sourced produce. “Maritim Exklusiv” package: • Room hire and set-up costs for a suitable conference room

• Leather writing pad with paper and pens • Data projector, screen, flip chart and pin board in the conference room • Unlimited soft drinks in the main room and all breakout rooms • Coffee break with coffee, tea, speciality coffees and small delicacies in the morning • Chef’s choice lunch or evening dinner or standing buffet including all non-alcoholic drinks • Coffee, tea or speciality coffees after meal • Coffee break with coffee, tea or speciality coffees and various sweet treats in the afternoon Prices begin at € 67 per person are based on a minimum group size of 10 delegates. Half-day flat rates are available for €59 per person, running 8a.m. to 1p.m, or from 2 p.m. to 7 p.m., less a coffee break. Anniversary à la carte Maritim understands that every event or conference as tailored to suit individual requirements. The “Maritim à la carte” package provides a range of options unique to each event. “Maritim à la carte” package: • Room hire and set-up costs for a suitable conference room • Leather writing pad with paper and pens • Data projector with screen and flip chart in the conference room • Coffee break with coffee and tea in the morning

g at IMEX F720

n Frankfurt • One soft drink in the morning • Chef’s choice 3-course menu or lunch buffet • Coffee break with coffee and tea in the afternoon • One soft drink in the afternoon Prices begin at €42 per person. Half day flat rates are available for €38.50 per person, running from 8 a.m. to 1 p.m. or from 2 p.m. to 7 p.m., less a coffee break. Congressional Conferences ‘Meetings and accommodations under one roof’ is Maritim Hotel’s mantra. For full scale events, the “Maritim Congress” features comprehensive meetings spaces, catering and AV equipment.

• Room hire including seating or tables in the plenum • Committee table and lectern including mineral water • PA system with up to five microphones including technical support • Data projector (determined by room size) with front projection • Registration table • A conference office and a speaker’s room for presentation preparation, each with LAN internet access for up to five users • Tea, coffee and mineral water for up to five people in both the conference office and the speaker’s room

• Complimentary use of two flag poles • Wi-fi • Event coordinator and event technician Prices begin at €55 per person and are based on a minimum group size of 250 delegates, except at the Maritim Hotels in Mannheim, and Titisee. Maritim is adding some celebratory sparkle to all meetings at its German hotels during the special 50th anniversary year with complimentary birthday cake served during coffee breaks. With 34 locations across Germany as well as hotels in Mauritius, Egypt, Poland, Bulgaria, Turkey, Malta and China, The Maritim Hotelgesellschaft is Germany’s largest owner-

managed hotel group. Its portfolio includes centrally located city hotels, conveniently located airport hotels, coastal beach resorts, lakeside family hotels, course-adjoining golf hotels and parkland spa hotels. For more information about the packages, please visit www.maritim. com/en/deals-packages/conferencerates#hotel_content For further details about Maritim Hotels, please see

Hotelier & Hospitality Design

“Maritim Congress” package:


Hotelier & Hospitality Design 48

Marco Pierre White To Open Chophouse Restaurant Near Preston Marco Pierre White is to open a new restaurant at one of the North West’s leading destination hotels.

“Guests will also be able to dine al fresco and enjoy a brand-new terrace menu. “The hotel is of huge importance to the region. It was recently shortlisted in the Hotel of the Year category for the 2018 Lancashire Business Awards, a title it won in 2017 and we are very pleased that we can help ensure the hotel remains an important part of the community.

The renowned restauranteur who is famed for his no-nonsense approach, has now confirmed that his latest eatery will be at the popular venue which is located equidistant between Preston and Blackburn on the A59. Regarded by many as being the godfather of modern cooking, the one dubbed the original enfant terrible is now looking forward to bringing his brand of chophouse dining to the region. A tribute to the restaurants that first emerged in London in the 1690s, the well-known restauranteur revived this traditional dining experience by launching the first Mr White’s English Chophouse in 2018. With British heritage firmly at its core, the focus is on serving succulent joints of meat in glamorous surroundings. Unsurprisingly, the menu centres around steaks, grills and chops, and cleverly combines English classics while introducing a little French flair that is the very epitome of the famed chef’s cooking style. The menu features an exciting range of dishes that reflects his passion for simplicity and is seen as

the perfect fit for the Samlesburylocated hotel. Marco said: “Chophouses go back centuries, so it’s not about inventing something that is new, more refining something that is good. I like to think that my interpretation of this classic dining experience is perfect for anyone looking for something that is without doubt a cut above the rest.” The opening of the new restaurant follows a deal between owner Kim Eivind Krohn of KRO Hospitality and Black And White Hospitality and is the second Marco Pierre White venue KRO will operate having successfully run a Mr White’s English Chophouse within its Velvet Hotel in the heart of Manchester City Centre. The team is now getting the new venue ready to open later in the year which will be in the hotel’s main restaurant, improving further the level of facilities and service in line with the high expectations of today’s business and leisure guests. Mr Krohn said: “We’re absolutely thrilled to have someone of Marco’s calibre open one of his Chophouse restaurants at the Mercure Preston Samlesbury Hotel. It clearly demonstrates our commitment to continually bring the best to the venue and we can’t wait for the summer.

“It again raises the bar in terms of what people can come to expect when they go out to eat in the region and we look forward to welcoming guests when it opens. It is also great news for the area as a whole and we hope it will attract more people to the region who will see for themselves why the North West is such a great place.” Brandie Deignan, managing director of Black And White Hospitality added: “We’re delighted to be working again with the KRO Hospitality team and clearly demonstrates how Black And White Hospitality looks to develop long term relationships with its partners and franchisees. We can’t wait to open and will give Kim and his team the full support as we head towards opening.” Black And White Hospitality operates eight Marco Pierre White restaurant brands including Marco Pierre White Steakhouse Bar & Grill, Marco’s New York Italian, Bardolino, Mr White’s English Chophouse, Wheeler’s of St James’s Oyster Bar & Grill Room, Marconi, Wheeler’s Fish & Chips and Koffmann & Mr White’s. For further information please visit or

Hotelier & Hospitality Design

The new restaurant, which will be a Mr White’s English Chophouse, will open at the Mercure Preston Samlesbury Hotel and will start to welcome guests towards the end of June.

“Over the years, the hotel has built an enviable reputation as being a first-class venue for celebrations, weddings, events and conferences. Its location makes it ideal for corporate, group and leisure travellers who prefer a relaxing ambience over the bustle and distractions of a city centre hotel. The arrival of Marco will now reinforce this position.


Hotelier & Hospitality Design