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June 2017: Outdoor Hospitality, Interior Design & Refurbishment, Shows & Events...

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Scanomat, founders of the revolutionary TopBrewer coffee machine, have launched an innovative stand-alone juice tap called TopJuicer.

Juice tap freshens up hotel breakfast service


he minimal footprint and stylish appearance of the TopJuicer is ideal for hotels, cafes and restaurants looking to serve a range of fresh, healthy beverages in a fast, clean and efficient manner.

Simon Bracken, Managing Director & Co-Founder of Scanomat UK said: “With TopJuicer we have completely reimagined juice machine design to offer a cutting-edge alternative way to serve juice in busy, self-service environments. The TopJuicer concept allows operators to present juice in an entirely innovative and disruptive way that will delight and surprise consumers, whilst satisfying growing demand for healthier drink options.”

No queues, no mess, no fuss.

The TopJuicer makes the perfect accompaniment for self-service breakfast buffets and conference refreshment points as a contemporary alternative to tabletop machines or refillable juice jugs. The bagin-box juice rack is hidden under the surface, leaving the counter clutter and mess free. The aesthetically stunning swan neck dispenses up to 3 different types of juice, plus chilled water, with the option to add sparkling variations through a modular undercounter unit. The TopJuicer tap is height adjustable and swivels to allow for total flexibility of service. It is also possible to tailor to specific glass sizes as required. Each drink is dispensed within seconds with the ability to serve up to 300 glasses per hour! From an operational perspective, the TopJuicer is really simple to clean and maintain, simply attach a new bag-in-box when the juice is running low. The system cleans itself between each drink to ensure optimum hygiene levels and zero crosscontamination of juices. “Juice is often overlooked in hotel breakfast areas,” adds Simon. “I have seen many examples where the juice area has become messy and sticky, often with jugs left unreplenished. The TopJuicer removes a lot of manual labour and looks good to complement the rest of the breakfast service. The minimal design lends itself perfectly to an island setting to provide a modern juice bar destination.”

Still & Sparkling The innovative TopJuicer can serve a range of different juices and smoothies, including orange juice, apple juice and cranberry juice. The optional sparkling unit adds a new dimension to the drinks menu by providing deliciously refreshing sparkling juices and water on tap.

App-control The TopJuicer is kept up to date with the latest technology and is entirely app-controlled. Guests operate the TopJuicer by selecting their drink from an accompanying iPad or tablet. Alternatively, users can download the free TopBrewer app and connect to an available machine. The app connects automatically via bluetooth low energy connection and the machine dispenses the selected drink within seconds! To find out more visit www.scanomat.co.uk


EXPERIENCE Download the app to explore in demo mode

Watch the video



To find out more contact us at sales@scanomat.co.uk or call 0800 032 7581 www.scanomat.co.uk


Fully booked. Now there’s a thought worth entertaining. From award-winning dramas and comedies to blockbuster movies and nail-biting sporting action – your guests can have it all with Sky. Plus fast, reliable and easy to use WiFi with marketingtools designed to drive business growth.

Call 08442 414 648 T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £100 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Lions image © Getty Images Europe. Jack Reacher: Never Go Back © 2016 PARAMOUNT PICTURES. ALL RIGHTS RESERVED. Master Of Photography S2 © Sky Italia Photo: CR[O]MO AGENCY / Daniele Cruciani © Sky Italia Photo: CR[O]MO AGENCY / Daniele Cruciani. Riviera © Sky UK Limited. Correct at time of supply: 10/05/17.

Contents June 2017

Industry News Outdoor Hospitality Interior Design & Refurbishment Shows & Events

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www.hotelierandhospitality.com Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.


O Acc 14 re 64 dit 4- ed 1 Le to ve l5

From recent hotel renovations and openings to award-winning luxury hotels and hotel construction projects, HHD Magazine keeps you informed on news that matters most to your hospitality business.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Tony Little

Publishing Director 01843 595818 tony@hotelierandhoteldesign.com

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

Royal Lancaster London

One of Europe’s Leading Banqueting Venues

Launching September 2017


oyal Lancaster London has entered the final stages of its highly-anticipated £80 million renovation, spearheaded by Studio Proof. The hotel has remained open for business throughout the refurbishment and is delighted to announce that the works will be complete by September 2017. At this point, the mid-century icon will reinstate its original name of ‘Royal Lancaster London’ in time for the hotel’s 50th Anniversary.

Hotelier & Hospitality Design

Works include a dramatic new entrance façade, the creation of five individual lounges in the lobby and the redesign of all 411 guestrooms and suites. Upon completion, there will also be a new reception area for the hotel’s expansive Nine King’s banqueting suite, with a double-height walkway from the front door right through into the Nine Kings lobby. The reception will be designed in the same style as the main lobby, upscaling the whole Nine Kings experience.


As one of the largest meeting venues in Europe, the hotel is renowned for its grand banqueting spaces. Prior to the current renovations, an additional £15 million was invested in the Nine Kings Suite, the Westbourne Suite and the state-of-the-art banqueting kitchens. With a total of 16 meeting spaces, Royal Lancaster London’s conference rooms can cater for events of all sizes, from boardroom meetings and conferences, to exhibitions and gala dinners for up to 3,000 guests. Royal Lancaster London can also host over 800 guests in-house, as the 411 guestrooms and suites all feature zip-and-link beds, with no requirement for a bedroom block. The hotel attracts a diverse range of clients, from charitable organisations to corporate firms. Averaging 480 events annually, events encompass meetings, awards, dinners, AGMs, literary lunches and industry events. Impressively

40% of events are from returning clients as the events team have nurtured long-standing relationships with a number of high-profile clients. As a pioneering venue, the hotel works with its clients to ensure the venue’s facilities best suit their needs. The ‘Senses Room’ is an innovative concept which allows clients to enjoy a complete preview of their event, as the session replicates every detail of a guest’s specification, from the colour scheme and decor, to the lighting and music. During the transitional phase, Director of Events Gareth Bush and his highly skilled events team have ensured a smooth and professional service and the highest level of sincerity and integrity. This has been supported by first-rate catering overseen by Event and Banqueting Head Chef John Robinson and Executive Head Chef and Director of Food & Beverage Ben Purton. Recognised for its excellence in catering, the quality of the food is evident from the hotel’s two award-winning restaurants. The ethos of Royal Lancaster London is “we always care”, and all team members make it a priority to deliver memorable moments throughout their relationship with events clients. Situated in a prime central London location, the venue has excellent transport links for both local and international conference delegates. Lancaster Gate Underground station is adjacent to the hotel, while Paddington Station encompassing the Heathrow Express is a short five minute walk away. Royal Lancaster London, Lancaster Terrace, London W2 2TY



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Industry News

Brighton hotel roof given artists makeover The artists invited guests to experience their work for themselves, taking local residents, hotel guests, and friends of the artists to the top of the i360 to view the mural from above. Guests were also given access to the artwork on the property’s rooftop, an exclusive experience which allowed all in attendance to truly immerse themselves in the art. The mural is visible from the new British Airways i360 tower, giving Brighton residents and tourists a bird’s eye view of the artwork, and drawing attention to the Holiday Inn Brighton - Seafront as a local landmark. Debbie Priestley, Holiday Inn Brighton - Seafront’s general manager, said: ‘We’re honoured to have our hotel transformed into an artwork by Art+Believe, and are thrilled to become a real-life piece of art for visitors to the i360 tower.” Alex Pritchard, CEO of Kew Green Hotels, which manages the property, said: “We always welcome the opportunity to work alongside local talent and communities, and are sure

Art+Believe’s fantastic artwork is really going to set the Holiday Inn Brighton - Seafront apart from other seafront hotels in the area.” Daniel Doherty, co-founder of Art+Believe, said: “We have painted spaces in many countries, from the favelas of Brazil, barrios of Colombia,

neighbourhoods of Buenos Aires, and steps of Chile to the roof tops of India. We constantly challenge ourselves and ask ‘where is art possible?’ and are grateful to Kew Green Hotels for providing us with the Holiday Inn Brighton - Seafront as a space to explore our art within our hometown of Brighton.”

‘Floating’ restaurant planned for Manchester’s Old Granada Studios A new ‘floating’ restaurant could be set to open above the former Granada Television studios in Manchester.

Hotelier & Hospitality Design

Developers Allied London and Levitt Bernstein Architects have submitted plans to transform the Granada House building in to a 210-room hotel complete with restaurants and bars.


A ‘glowing box’ structure will house the restaurant above the hotel, built on a series of columns to create the sense that the dining room is floating above the building. The studios were the headquarters of Granada Television and later ITV Granada from 1956-2013, when they were sold to Allied London and Manchester City Council for £26.5m. The developer is also planning to

transform Manchester’s London Road Fire Station in to restaurants, bars and a boutique hotel run by The Zetter Group.

Football Musuem, and will open two further restaurants in the city in late 2017.

“It’s a privilege to be able to work on and bring these two landmark buildings back to life, both of which will add to Manchester’s already vibrant cultural scene and consolidate our association with the city,” says Gary Tidmarsh, chairman of Levitt Bernstein.

Both Allied London projects are currently in the planning stages and are due to start on site later this year.

The developments are the latest in a string of restaurants planned for Manchester. Former MasterChef winner Simon Wood and D&D London are both launching projects in the city this year. Michael O’Hare, who holds a Michelin star at his Leeds site The Man Behind The Curtain, has launched The Rabbit In The Moon in Manchester’s National

Industry News Strand Palace Hotel Creates Brighter Futures London’s historic Strand Palace Hotel has embraced the recent apprenticeship levy and plans to use this pportunity to invest heavily in the development of their staff and the future of the hospitality industry. The 4-star hotel in Covent Garden has teamed up with Umbrella Training, a training company specialising in elite hospitality apprenticeships, to support the career growth of their people.

Squires Hotels relaunches The Hydro Hotel following £1m makeover

The 78-bedroom hotel, which overlooks Lake Windermere, was acquired by Squires Hotels in 2014, with the group immediately identifying the need for an upgrade, having been untouched in 20 years. The property called in designer Heather Bennani of Notabox, while the building work was carried out by Team Northern. The bedroom count has gone from 81, down to 78, to accommodate bigger rooms, with the project marking the first phase of a three-stage development at the hotel.

still a two further phases to come. “We are delighted with how the hotel looks, we have worked hard to retain some of the key and historic features of this iconic hotel.” Stefan Rae, who was brought in to oversee the development as part of his role as general manager, said: “It’s certainly been a lengthy process but we’re delighted to announce that The Hydro Hotel is now officially open for business.

More work is planned for the coming year, including the rest of the bedrooms and leisure facilities, along with the outside grounds.

“The bedrooms have been updated as have other aspects of the hotel. We’re now excited to get started and already we’ve had a number of bookings, which we’re pleased with.”

Squire Hotels’ director of operations, Jodi Masterson, said: “The work we have completed is just phase one of our refurbishment; there is

Squire Hotels is a group of hotels which also owns Etrop Grange, Manchester Airport and Best Western Plus Samlesbury Hotel in Preston.

To date, the hotel has identified 25 employees who will be

David MacRae, General Manager says, “We believe training is a crucial point of difference for Strand Palace Hotel, be it either for new members of staff or upskilling existing team members. Every hotel faces a problem with recruitment and retention of staff and at Strand Palace Hotel we want to have a justified reputation for developing careers through training and being known as a supportive and contemporary employer. Hotels, more than most businesses, live or die by the quality of staff who meet, greet and provide for the needs of our guests. Hospitality is a top three industry in the UK economy and it grows in importance every year. To stay competitive we have to invest heavily in our future as well as the futures of our people.“


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Hotelier & Hospitality Design

Hotel group, Squires Hotels, has reopened its The Hydro Hotel following a £1m makeover that saw its bedrooms, restaurant and bar transformed.

“We believe strongly in the development of our teams. Apprenticeships are a really effective way to ensure that is happening while improving skills and knowledge in a structured and consistent manner. Umbrella has been excellent to date and really understand the pressures facing us in the hotel.” said Gemma Hall, Training Manager at the Strand Palace Hotel. “For us, being able to give our employees the opportunity to earn while they learn is really supporting motivation and retention across the business. It’s a great initiative which we hope to grow year on year”

the first intake and the aim is to work towards having 100 staff complete a recognised qualification in the next five years across all departments such as Maintenance, Food & Drink, Front of House, Reservations and the management team.

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As the name would suggest Soak&Sleep is a bed and bath company, known for supplying consumers directly but with an expanding wholesale department. As a company, the sleep revolution has been at the very heart of what we do from the very beginning. Each of our product ranges is developed from the inside out. That means that they’re specifically crafted to improve guests’ quality of sleep and help them feel more rested. Crucially, our products are designed to do this again and again, night after night. They’re engineered with longevity in mind - so you can be confident that they’ll launder with ease and still feel as good for the next guests. It’s this unique approach to the product that has helped us to win a whole host of awards, including being voted as the Which? best duvet and more recently best pillow brand in a reader survey.

If you’re looking for a classic pure white look, or linens with a modern twist you’ll be spoilt for choice with our range of bed linens. Our 200 Thread Count Egyptian Cotton is a fresh, crisp linen with a soft handle and features our elegant classic marrow stitch on the oxford edges. Available in a range of sizes including extra deep fitted sheets, this range is also easy to wash and iron.

We understand the importance of happy customers, and ensuring your guest’s stay is the best it could possibly be is our priority as well as yours. Think it sounds rather expensive? You’re in for a surprise. The outstanding range is priced extremely competitively.

Hotelier & Hospitality Design

Our trademark Luxury Soft as Down range is a bestseller and available in duvets, pillows and toppers specifically designed to mimic the sensation of feather and down. However, it has synthetic microfibre filling and encased in peachskin which is absorbent, hypoallergenic and washable providing a light, lofty feeling to keep your customers comfortable all night long.


Complete the look and create a relaxing haven for your guests with our range of towels. Our new Zero Twist range are made using highquality cotton yarns, resulting in super strength, high absorbency and supreme softness. Our personalisation team can embroider names and logos to both bed linen and towels allowing you to create a personal professional touch to your business. Soak&Sleep is steadily expanding, offering an extensive range of bed and bath products - proving itself as the ultimate destination for luxury hotels, holiday homes, B&Bs and interior designers. Can your soft furnishing supplier promise the same? • Free next day UK delivery for orders placed before 4.30pm; • Up to date stock information; • No minimum order quantity; • Expert Advice; • Lowest prices, guaranteed;

Star Micronics revolutionises

with DIRECT iPad Receipt Printing via standard Today restaurateurs have the choice of the traditional POS terminal or new and innovative tablet POS which has taken great strides in recent years to provide the flexibility and mobility increasingly required within hospitality environments. However, it has been hindered by concern for communication and connectivity issues with cable-free communication being affected by obstacles such as brick walls and even fridges and microwaves. However, the undeniable advantages of tablet POS are too attractive to ignore:

• Lower cost hardware • Lower cost software • Use of consumer devices

meaning less training and a familiarity for employees

• More compact footprint combined with lower costs will allow for a higher number of POS stations with shorter transaction times

F Hotelier & Hospitality Design

rom modern restaurants to 17th century country pubs, retail technology has to operate in often very diverse and challenging environments and, as a result, more traditional cabled POS terminals have been the preferred option resulting in more expensive installations. This situation is further compounded by the fact that tablet POS receipt printers need network connections and cabling for reliable printer connection and tablet charging when cable-free communication is not considered suitable.


Faced with these issues, multisite operators have been reticent to take advantage of the flexibility and costsavings associated with mobile tablet POS. Blanket decisions could not be taken across estates in terms of POS solutions with each venue having to be tailored according to the location, type of venue and volume of transactions. Managing an estate of multiple tablets and paired Bluetooth devices means that it can be operationally difficult to maintain the right connection between the right peripherals and devices.

• More modern, stylish

design of hardware for today’s restaurateurs

• All the known advantages of mobile POS Cloudbased software

• Mobility to carry out the transaction / order

• Ability for customers to use their own devices

• Pre-order on retailers’ apps possible

So how can restaurateurs successfully combine the advantages of tablet POS with the reliability of cabled POS terminals? Star Micronics has always led where others have followed when it comes to mobile tablet POS, partnering in 2009 with Square who famously started the move in the US towards greater flexible card payment technology with credit card payment simplification. Since then, Star has pioneered change within the POS printing industry partnering with undoubtedly the largest selection of tablet POS software houses and integrators today.

It goes without saying that in recent years, software houses and restaurateurs of all sizes have increasingly veered towards Apple iOS POS solutions due principally to aesthetic and perceived quality. With this in mind, Star has introduced the new TSP143IIIU with a unique key feature - the printer can communicate and charge simultaneously and directly with an iPad or iPhone. As well as working with a traditional POS terminal, the Star TSP143IIIU USB printer can connect directly to an iPad or iPhone using the Apple supplied lightning cable for reliable USB communication as opposed to previous iOS wireless only technologies. As a result, the usual Bluetooth or WiFi / wired LAN set-up issues around pairing, network infrastructure, connectivity etc are eliminated from a hardware perspective. No other stand-alone POS printer can achieve this today. Simplicity itself, the iPad / iPhone can talk directly to the printer just as a USB printer talks to a traditional terminal, providing restaurant chains with the reliability required in high volume transactions or environments where wireless communication is difficult. This unique printer will now allow multisite operators to make blanket decisions across their estates by successfully combining the flexibility of tablet POS with the reliability of cabled POS terminals. Star’s success with a large number of software houses has been achieved via its attention to detail regarding SDKs and documentation enabling easy integration. Star’s experience is that many software solutions already

POS Terminal Device Choice

iPad / iPhone / iPod USB lightning cable

The key benefits of the printer are:

Further supported Operating Systems as well as iOS include Windows, MAC, Android, Linux, etc The new TSP143IIIU will be available from the end of May 2017 - talk to your solution provider now to book the first demo units!

• The option for a (mobile) tablet to be used as a fixed countertop solution

• Zero set-up costs - literally plug-in &

print with only 1 mains cable required

• The restaurateur’s choice of

operating systems is now complete with Apple iOS being as practical as Windows or Android

• No extra cable is required as the iPad / iPhone lightning cable for charging and for handling data can be used

• Restaurateurs can experience a

reduction in hardware costs given that a USB printer is less costly than a LAN, WiFi or Bluetooth printer and tablets are lower cost than traditional POS terminals

• Tablet charging issues are avoided

with Star’s TSP143IIIU providing 2.4A

• Lower operating costs thanks

to more stations with ensured printer connection stability

• Connection to a cash drawer as standard • Works with most software solutions but it is advisable to check with your software provider.

Hotelier & Hospitality Design

work with the TSP143IIIU whilst others can easily integrate with the new SDK, knowing that it covers all products in the renowned TSP100 range. The TSP100 series will remain the principal tablet POS printer series of choice due to its vast connectivity models including Bluetooth and WLAN, while the TSP143IIIU is the only USB printer on the market today that can communicate directly with Apple devices.


From Pool to Party at The Haymarket Hotel The Haymarket Hotel is at the heart of London’s theatre district and is situated next door to the famous Haymarket Theatre Royal. The seventh property opened by Firmdale Hotels, it offers a unique townhouse style of decoration courtesy of Kit Kemp Interior Designs. Upon first contact by Firmdale Hotel’s contractor, a solution was needed in order to use the Hotel swimming pool area as an additional function/events room which would then be used for conferences and weddings. With a proposed pool size of 18m x 5m and depth of 1.5m, Stage Systems were asked to provide a versatile solution that could be assembled and stored with ease. The Pool-dek system is designed using a metal framework and engineered timber panels and can be used in both fresh water and salt water pools.

Hotelier & Hospitality Design

What we did


Stage Systems Project Manager met with the client on site in order to discuss requirements and allow the client to view samples of the product. After an initial discussion the client decided that they would like to match their new Pool-dek cover with their interior design, which was a beautiful oak finish. The client also decided that they would like a parquet finish to the decks, as this would add further character to the bar area where the pool is located. Once the final decision had been made, the decks themselves were sent to the flooring company Schotten and Hansen in Germany in order to provide the parquet oak finish that the client required.

The Outcome Since completion, staff and guests at The Haymarket Hotel have experienced all of the advantages of Pool-dek. After being provided with initial training by the Stage Systems team, the 25mm thick German oak panel floor can now be easily installed within a few hours by the client’s installation team. This quick and easy process means that the swimming pool does not have to be out of use for long periods of time, allowing guests to enjoy the full experience that The Haymarket Hotel offers.

Feedback The Haymarket Hotel has had a significant return on its investment, with a room hire rate (including the use of Pool-dek) of £4,800 per day (incl. VAT). Pool-dek is used on average 12 times a year for weddings, functions and other promotional events in the Brumus Bar area of the hotel. For friendly, expert advice contact: T 01509 611021 E info@stagesystems.co.uk W www.pooldek.co.uk

Discover your unique space For friendly, expert advice on portable and bespoke staging call 01509 611021 info@stagesystems.co.uk www.stagesystems.co.uk www.pooldek.co.uk IGNED A ES






Hotel revenues

transformed by Adsertor increasing customer engagement, acquisition and retention and, most importantly of all, building outstanding brand loyalty.” “Customer experience is improved which, in turn, leads to higher room rates, greater occupancy levels, the ability to upsell and cross-sell more effectively and the capability to generate demand when needed.

Hotelier & Hospitality Design

“The clients using Adsertor have seen a dramatic reduction in their dependency on OTAs because the technology allows them to increase the number of direct bookings they can capture and convert.”


Leading hotels have praised the impact an industry leading data technology system is having on their businesses.

Adsertor has been developed by ITM Group whose board includes CEO Tim Roberts and board members Chris Eddlestone and Jonathan Langston.

Dozens of hotels across the UK are now using Adsertor to help transform their customer data and how they use it to personalise their marketing activity.

All three were responsible for building the Annual Hotel Conference in Manchester into one of the hospitality sector’s foremost events.

Two high profile hotels that have introduced Adsertor are Eccleston Square Hotel in London and Northcote Hotel in Lancashire.

Jonathan is a former COO of CBRE Hotels and the co-founder of hotel intelligence company HotStats, while Chris is Global Head of Hospitality and Leisure Services for international law firm Squire Patton Boggs. ITM Group UK’s Executive Chairman is Richard Cotter, the former CEO of Snow + Rock.

Eccleston Square has reported a 46% increase in direct bookings and a reduction of 43% in its reliance on OTAs. It has also seen a quadrupling in its website conversion rate in just six Adsertor is unique in allowing months. businesses to centralise all their data Northcote Hotel has worked closely with in one place – including analytics and Adsertor to make its marketing more their CRM system. personalised. It allows companies to build a complete Email marketing campaigns have so far picture of their customers and ensure all marketing activity is personalised given a 30 times return on investment. and measurable. The Adsertor technology was singled out for praise by Eccleston Square directors Tim Roberts said: “We were confident James and Olivia Byrne at the recent we had developed an industry leading Hotel Investment Forum 2018, held at customer data technology platform and these results confirm the impact the Hotel InterContinental in Berlin. the system is having on hotels in the The event, which was celebrating its UK. 20th anniversary, attracts over 2,000 hospitality and tourism decision-makers “We are helping them to transform the way they go about their business by from more than 70 countries.

Olivia Byrne, a director of Eccleston Square, said: “Adsertor gives the team at Eccleston Square an in-depth understanding of the different groups that stay with us, from people on business trips to those booking for a special occasion. Our marketing has become more personalised which is helping us to transform our sales conversion rates.” Craig Bancroft, Joint Managing Director of Northcote Group, said: “We now have a much deeper understanding of our customer data across both the hotel and the pubs. This is enabling us to target our customers with the information most appropriate to them. The results from the email campaigns have been very impressive.” For more information please visit www.adsertor.net

Tim Roberts

Electronic Hotel Door Locks for ease of use and increased security.

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“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel


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Laurent Marchand, CEO of Groupe GM commented: “We are delighted with this new collaboration, providing urban skin care for urban travellers. We think this new range is a particularly nice fit for the ‘Innside by Meliã’ brand, and that guests will appreciate using the SAMPAR Paris products, which blend intelligent treatment with unparalleled elegance.”

Groupe GM brings Smart Skin by SAMPAR to ‘Innside by Meliã’ hotels Leading international amenities player Groupe GM has announced its continued collaboration with Spain’s leading hotel chain ‘Meliá Hotels International’ with the creation of a specially tailored SAMPAR Paris range for the brand’s ‘Innside by Meliã’ hotels.

Hotelier & Hospitality Design

Renowned for its cutting edge ‘Smart Skin’ concept, the urban skincare line SAMPAR Paris has been reimagined especially for the brand, and is now available at ‘Innside by Meliã’ hotels in USA, United Kingdom, Spain and Germany.


Susanna Mander, Global Senior Director of Brand Marketing for Innside by Meliã added: “SAMPAR’s urban concept makes it a great skin care addition for Innside customers. We are certain that this new range will align perfectly with our guests’ lifestyles.” As well as the usual amenity offerings of shampoo, conditioner, and energy shower gel in convenient 300ml Eco-Pumps, this new line, which uses active natural ingredients, goes above and beyond, with the inclusion of SAMPAR’s 20ml face cleansing gel, 30ml face cream, 30ml hand cream, 20g skin velvet soap, as well as their joyous body lotion in 30ml tube. This newly customised line, in ‘Innside by Meliã’’s signature purple, also offers a range of well-being accessories for guest rooms, including combs, toothbrushes, razors and make-up removal pads, to ensure guests have everything they need to feel comfortable during their stay. The ‘Innside by Meliã’ range is the latest in a long collaboration with the Meliã Hotels International group. Groupe GM’s Clarins amenity line is already available in the guest bathrooms of the ‘Gran Meliã Hotels’, while the Mugler line can be found at all Paradisus Hotels. Discover all the brands offered by Groupe GM at: www.groupegm.com

buds leaving an intensive, longlasting flavour of fresh, natural ingredients. Their appealing range of gelati and sorbetti is all vegetarian and includes non-dairy, gluten-free, fat-free and vegan flavours.

The indulgent gelato is beautifully blended and freshly frozen in small batches in Italy before being transported to the UK. Joe Delucci’s offer over 30 flavours of the most remarkable Italian gelato and are constantly working to develop and produce more innovative flavours to add to their extensive range. With the majority of flavours lower in fat (using milk, not cream) and with less air than regular ice cream, you can be assured of a mind-blowingly creamy texture. Served at a slightly higher temperature than ice cream, their dense gelato is soft on your taste

bespoke recipes. Joe Delucci’s is available in 5 litre Napolis, 2.5 litre tubs, 500ml pots and, recently launched, 120ml theatre tubs in their five top-selling flavours – Vanilla, Chocolate, Strawberry, Coconut and Mango. To taste the range, you can search on Facebook, or their website, for a Joe Delucci’s kiosk near you. A call to head office before you go will ensure a For scooping operations, Joe comprehensive tasting from their trained Delucci’s offer a great start-up gelatistas. service with freezer options and point of sale items to help you in Joe Delucci’s Ltd your launch. Choose from their sales@joedeluccis.com many flavours to supplement T 0844 557 1818 your dessert menu and to create www.joedeluccis.com 17

BRC accredited, Joe Delucci’s is the discerning choice for many leading chefs and is stocked by well-known restaurants, hotels, gastro pub groups, dessert parlours, garden centres and cafes through their nationwide wholesale food distribution network. It is served in Nando’s restaurants throughout the country and sold as 500ml tubs in Tesco – these include Vanilla and Strawberries & Cream as well as their signature flavour, Coconut.

Hotelier & Hospitality Design

Italian gelato has a rich heritage dating back hundreds of years and is hailed as the original ice cream. Developed and produced by their passionate and dedicated team in Italy since 2005, Joe Delucci’s award winning authentic gelato – the latest award being Bronze from this year’s Casual Dining Show for their new Blood Orange sorbet - is made with whole fruit and fresh, natural ingredients with no artificial colours, flavours or preservatives.

Bathroom Makeover:

Transform your bed and breakfasts’ bathroom in six easy steps By Chris Tame, Mitre Linen’s National Sales Manager

Even when they are regularly renovated, hotel bathrooms are heavily used by guests, which can make them look easily tired and run down, which is why, Chris Tame, Mitre Linen’s National Sales Manager has given us his top tips on revamping your bathrooms… Transforming the look of your bathroom doesn’t have to mean high costs and leaving your rooms unavailable for a long period of time. At Mitre, we work closely with hoteliers to help them improve the look of their bathroom in a cost effective, time effective way.


Update your bathroom blinds

With windows being a focal point in any room, it is important to ensure that you update and refresh your bathroom blinds.

Hotelier & Hospitality Design

Doing so, will not only instantly refresh and brighten up your bathroom but it will give you the opportunity to tie the look of the room in with your chosen colour scheme.


Alternatively, if your bathrooms are predominantly white then why not add a pop of colour for a hint of vibrancy and panache? Whatever you are looking for, there are countless of bespoke options available to give your bathroom a unique look.


Refresh your bathroom towels

Super soft white towels that smell clean and fresh are high on a guest’s wish list. Half of guests surveyed prefer it if a hotel or B&B provides branded towels

whilst 60% prefer a fluffy large bath sheet looking shower curtain can make a bathroom look unappealing. I always to a bath towel. recommend the innovative hookless Providing wonderfully heavyweight shower curtain these clever curtains towels is an attention to detail that can can easily be removed and reattached help to create a truly tranquil experience so they can be regularly washed to for guests. Indulge your guests with ensure cleanliness. luxuriously soft 600gsm pure cotton for a crisp clean look for your bathroom. Re-grout


your tiles If you want to co-ordinate your towels or add splashes of colour to your bathrooms Refresh your bathrooms tiles by rethen consider providing coloured towels grouting them, you’ll be surprised with such as chocolate, wine, navy or teal. the results. This is a cost effective way to revitalise your bathrooms and For a more bespoke experience, why not make them look like new again. It also embroider your logo on towels? helps to prevent any water leaks from occurring Upgrade the


essential extras

The little extras can make a big difference when it comes to your bathrooms’ overall image. Make the most out of the essentials to help give your bathroom a modern makeover. For example, coordinate your bathroom bin with a stylish tissue holder, these little touches will help create aesthetically pleasing spaces for your guests.


Renew your shower curtains


Add an element of luxury with bathrobes and slippers

The cherry on the cake, exceed your guest’s expectations with a sumptuous, fluffy bathrobe and an indulgent pair of slippers for your guests to sink their feet into. A wonderfully soft bathrobe and slippers, embroidered with your logo, can make guests feel extra special and give your bathrooms an extra touch of luxury.

For more helpful tips and advice, call Shower curtains are heavily used and it our friendly team on 01685 353 454. is important to update and renew them before they start to look tired as a rundown www.mitrelinen.com







t: 01685 353456 e: info@mitrelinen.com w: mitrelinen.com BEDROOM • BATHROOM • SPAS • SOFT FURNISHINGS • DINING

26 & 27















OR CALL 08000 68 69 70

Recipes eat

Fresh from the Farm

The pressés are available in both 750ml and 330ml glass bottles, as well as 425ml premium PET bottles. These creative flavours can be found in local delis, food halls, farm shops, garden centres, pubs and cafés across the country. Named after the Welsh farm that has been in the family since 1903, the company began producing bottled mineral water in the nineties as part of the Radnor Hills brand on their site in Powys, Mid Wales. William’s family wanted to create a drinks range that reflected the heritage of their beloved farm, thus Heartsease Farm was born.

Using its very own fresh spring water as the foundation for its beverages, Radnor Hills pay keen attention to the ingredients that are used to make its range of sparkling premium pressés. With other concoctions like Apple & Rhubarb and Raspberry Lemonade, the company errs on the side of sophisticated flavours, and even has smartly-designed bottles to suit the theme. This was a conscious decision, admits William. “Central to our business belief is to create products that look and particularly taste better than those of our competitors. With that central core value in mind, we have assembled a team of experts in developing and producing delicious products. This is where some great ideas turn into reality.”

William believes that the Heartsease Farm pressés complement Radnor Hills’ other range of beverages. “We have become a onestop shop when it comes to soft drinks,” he says. “Buyers can order mineral water, flavoured water, healthy school compliant drinks, fruit juices and premium adult pressés all from under one roof!”

Hotelier & Hospitality Design

Radnor Hills have been busy carefully concocting a seventh flavour to add to their Heartsease Farm Premium Pressè range, introducing a Strawberry & Mint Pressé. Made with sweet juicy strawberries and refreshing garden mint making this the perfect drink for the warmer weather!

“There was a clear gap in the market for a really premium range of sparkling pressés that are bottled in both glass and plastic,” says William. “Many outlets can’t stock glass and this gives them the chance to sell a super-premium pressé range in plastic bottles. It’s because of this, and many other reasons, that Heartsease Farm is performing extremely well.”


Do you have an in-house laundry for towels and want to make savings? Hartdean Ltd produce and market the world famous EcoKnit snag free, quick drying, long life towel EcoKnit Towels and Robes have proven 40% savings in energy consumption and 15% water in every laundry cycle, this allows laundries to make substantial savings. In fact the savings will pay for the cost of the product, and you will recover the budget spent on towels, that in itself is truly unique in the world of terry towels and one we are proud of. A return on investment second to none!

Our construction gives extra strength and durability and the product cannot fall to pieces, hems will not Fray and the loops will not pull as they do in traditional towels. You can pull the loops to test and even brush the towel with an industrial wire brush!

Green is good for business especially in the hospitality market.

Aftercare and processing costs are important issues that hoteliers need to bear in mind, it is not only the initial cost of the item that is important.

Reducing your energy means reducing your Carbon emissions this leads to greater corporate social responsibility Lowering your energy consumption would reduce our dependence on nonrenewable resources. EcoKnit towels have a longer and plusher pile, this 100% cotton pile gives EcoKnit 30% better absorption and helps the towel last longer.

Reducing your water consumption would save on precious resources Reducing water needs means reducing the amount of detergents in the wash saving on excessive use of chemicals

Hotelier & Hospitality Design

2 to 3 times longer product life eases pressure on landfill sites


We provide free of charge Green Eco Friendly A frame cards to show your guests you are doing your part in reducing CO2 emissions. Not possible with EcoKnit Towels

When traditional towels need replacing, our EcoKnit towels last 2 to 3 times more. A longer life means reduced replacement cost, a single EcoKnit towel is equivalent to 2 traditional towels in usage terms.

EcoKnit towels are fast drying, it means you are now encouraging guests to use their towels twice before sending them to the laundry. Guests have a dry towel between uses and the hotel saves on laundering time and further costs.

EcoKnit is available in a variety of weights for the Hotel Industry, with plain and Mosaic design robes to compliment your hotel. We also supply the Spa industry and have a selection of products. If you do not have an in house laundry, don’t worry you can still make savings, read our article in the next issue.

The Scarlet Hotel

the World Of Hospitality

Our CustOmers DO

(Current Project) Okada Manila, May 2017

(Current Project) Grand Hyatt Manila, April 2017

EcoKnitÂŽ snag free quick drying towels are the most technically advanced energy efficient terry towels in the world, they are guaranteed to save you money. Use 40% less energy

Less Carbon Emissions

Use 15% less Water

Brand Your Business GREEN

Snag Resistant

Perfect for Hospitality

Use Less Detergents

Perfect for Spa's

tele: 01908-642615 email: enquiries@hartdean.com web: www.hartdean.com web: www.ecoknit.co.uk


Outdoor Hospitality

Introducing Bridgman,

specialising in quality furniture since 1977

Hotelier & Hospitality Design



pecialists in supplying quality furniture to the hospitality and leisure industry for the past 40 years, Bridgman carries ranges of furniture that are designed and crafted for year round use. With quality, comfort and style in mind when handcrafting every piece, guests are encouraged to spend many hours in comfort enjoying the experience at your venue.

core values that still live on to this day; quality, design and comfort.

From stacking dining armchairs for ease of use and storage to dining sets for large groups of people, Bridgman have it covered. The range of different table sizes means that you can put one table next to the other to create a large seating area for larger groups or separate the tables to create extra covers.

Spurred on by this success, in 1990 Bridgman focused all of its attention on becoming the UK’s leading supplier of luxury outdoor furniture, exhibiting at the RHS Chelsea Flower Show and becoming one of the first UK companies to supply Rattan outdoor furniture, and the first to supply fully waterproof and virtually stain proof cushions.

Some of the ranges are supplied with exclusive fully waterproof cushions that can remain outside during the Spring, Summer and Autumn months and what’s more, are virtually stain proof - ideal for commercial use. When the furniture is not in use during the winter months, either store away or simply cover the furniture and leave it in situ. In 1977, Peter Bridgman followed the footsteps of his father into the furniture industry and set up a workshop in North London to manufacture quality British furniture basing its reputation around 3

Alongside co-director Howard Barnett they quickly established Bridgman as a leading supplier of reproduction furniture, and in 1989 launched their first collection of luxury garden furniture. Bridgman’s inhouse designers and advanced production techniques allowed them to fill a gap in the market supplying quality British outdoor furniture at competitive prices.

Bridgman’s passion for quality has been shared with customers for decades. Whether you are looking for contemporary or traditional styling, their in-house designers are dedicated to developing innovative commercial outdoor furnishing solutions. Sourcing the finest materials and using traditional craftsmanship the furniture that Bridgman produce does not compromise on quality or comfort. As a business steeped in family values, they control every aspect of a project, from the initial design to the aftercare support. If required, an expert and dedicated senior

staff member can visit and assist with designs and layouts to maximise space and provide full plans and visualisations on request. Holding vast stocks in the UK means that Bridgman quality outdoor furniture is normally available for delivery within 5 working days and can be with you quicker if required. By contacting Bridgman, hoteliers and restaurateurs can be confident in getting the best in terms of quality and service. Bridgman service professionals are on hand every step of the way of a project – whether the requirements are for a large terrace or a small balcony. With their extensive knowledge of the commercial outdoor furniture market they will advise on the best solutions – tailor made for every project. Whether the project is large or small, Bridgman can help. Just call one of the team for specific advice. Tel: 020 8804 7474 E-mail: sales@bridgman.co.uk



Our unique range of gas fire pits and fire bowls are designed to increase your enjoyment of your outdoor spaces and lengthen the time for which you can comfortably occupy your garden, patio or balcony. Elementi gas patio heaters and garden fires are available in a wide choice of finishes and

colours, in either natural or ECO stone to suit the space they are to occupy. Specially designed fire beds and gas fittings are manufactured in an attractive stainless steel for durability and then fitted to the appropriate fire pit, fire bowl or fire table to complete a unique ‘outside fire’ with a sophisticated

or rustic appearance, as required. Operation of all these attractive and practical, outdoor gas fires is very simple and they are extremely easy to light. Installation requires no specialist skills being restricted to connecting the gas bottle to the and placing the ceramic firewood or alternative media.

www.elementifires.co.uk • 01869 22 00 50 • sales@elementifires.co.uk


The Daddy (Red) in 1680D Polyester with waterproof PVC backing.

Pouf Daddy is a designer flexible furniture brand, cheeky and lively in spirit, deadly serious when it comes to the quality of the design, fabrics and innovation in its products. Designed to be flexible from the range of fabrics to the number of colours from bright primary colours adding contrast for sundecks or cool white, grey and taupe for minimalist style. Launched just 18 months ago, as an online business, the next 12 months the brand is pushing ahead to grow its business, expecting to see Pouf Daddy products sold through quality traditional retailers, direct to business customers and into new markets. Pouf Daddy will be showcasing its new range of outdoor leather furniture and new colours and fabrics for 2017

Hotelier & Hospitality Design

Inspired on the island of Mallorca in the Balearics, surrounded by beach clubs and large outdoor terraces, the idea grew from the realisation that despite the availability of similar products, no single company was producing a range of product with the diversity we wanted.


Pouf Daddy Universal The Pouf Daddy ‘Universal range’ is a midpriced range, universal as it’s priced to suit most budgets, designed for use anywhere – inside and out, to withstand normal domestic use. Made with our own 1680D polyester - the highest thread thickness and durability polyester giving added strength, much higher than other bean bag companies. We like the finish this gives, not only that the fabric is made inherently to BS5852 standards but also add a PVC coating on the back which makes the fabric waterproof.

Pouf Daddy Pouf Daddy Denim Denim hardly needs any introduction, we have produced our favourite styles with our favourite fabric – denim. Like a favourite pair of jeans, they just get better and better (without the rips LOL). With our easy to use filling system, emptying the bag could not be simpler, allowing you to wash your cover as many times as you like, getting that well-worn faded look. With yellow stitching, pockets and leather label and red tag, this is a great looking range of flexible furniture. Pouf Daddy Interiors Why should velvets, linens, leathers be the exclusive domain for your sofas and armchairs? As you can tell by now Pouf Daddy believes that furniture should be flexible. We believe that even the stuffiest of drawing rooms would benefit from some luxurious – and eminently comfortable Pouf Daddies, take the Velvet Jubbly, Faux leather Guvnor or the Linen Curve, these are not only great to look at but incredibly comfortable. Pouf Daddy Premium We have worked with a fabric manufacturer in Spain to produce a fabric, and colour palette that takes us to the next level. This is a solution dyed acrylic which is water repellent, mildew resistant, anti-abrasion and the highest UV rating possible. This really is one of the most highly engineered fabrics available. This product is designed for prolonged use outdoors (although perfect for interiors too) and can withstand extremes of weather, high levels of intense sun, dampness and just general heavy use so also perfect for hotels, beach clubs and if you’re lucky enough your yacht. If you’re

specifying furniture where abnormally high levels of wear and tear are likely, Pouf Daddy products made with this fabric is ideal, highly flexible and highly durable. The material can be made to pass all necessary fire safety specification including CRIB 5 and PVC coated to be made waterproof. The fabric is inherently soil and water repellent and best of all it can be machine washed. In addition to this range we offer the products in 3 colour variants in an outdoor faux leather with similar guarantees Products featured Rose Gold Extended Curve and Vintage Guvnor in outdoor faux leather The Pouf Daddy Bespoke where you chose exactly what you want. We have hooked up with Europe’s largest distributor of high tech fabrics where every aspect of a fabrics behaviour is tested to the max. Either choosing from a huge selection of patterns and colours from the ranges of acclaimed manufacturers of high tech acrylic fabrics such as Sunbrella, UV Pro and our own acrylic fabric, woven, 100% solution dyed acrylic yarns, with a minimum of 5 years warranty against fading from harmful UV rays. With realistic minimum order quantities and fast turnaround, we are happy to quote for free on any project. We can also print material to your specification, embroider or simply add your own labelling. Nothing is too much trouble, you have a request we will make it happen. Featured products: Ottomans, Poufs and cushions made from UV Pro, high tech solution dyed acrylics for outdoor use both domestic and commercial. www.poufdaddy.com

Outdoor Hospitality

SBI PATIO COVERS Make the most of your patio, terrace, court yard or walkway all year round by enjoying a new Veranda from SBI Ltd.

When the sun goes in, you don’t have to, with a touch of a button you have instant heat and lighting that can be turned up or down to suit your requirements.

These stand alone patio roofs have high grade aluminium frames with a choice of clear, opal polycarbonate or glass roofs and they can be designed as ‘lean to’ structures or completely free standing.

Your Veranda can shelter you from the rain with the addition of horizontal and vertical screens. Screens can be made from double glazed glass units, electrically or manually operated roller screens or simple clip on screens.

They can also provide you with traditional awnings, canopies, giant umbrellas, sail shades, screens and all types of internal and external blinds and shutters. Some of the advantages of owning a Veranda are protection to your expensive garden furniture. Keep your patio free from frost, snow and ice. A safe place for you and your children to relax or play as the glazing in the roof helps to stop harmful UV rays. More space to entertain your friends and family and no need to come in doors when the rain clouds gather.

What ever you require to cover your patio or terrace we can provide you with a wide choice of contemporary or traditional styles to suit your property and budget. SBI have been supplying and installing top quality products to both home owners and commercial customers alike since 1998. We offer a full design and installation service throughout the South East and have a network of dealers that will be happy to serve you through out UK. Call SBI for more information: Freephone 0800 0742 721 email sbi.install@btinternet.com or visit the website at www.sbiproducts.co.uk to view our gallery of domestic installations or for commercial installations please visit www.shopblindslondon.co.uk

Hotelier & Hospitality Design

Verandas enable you to continue with your party whatever the weather. SBI also offer a wide range of wind stable, fixed frame retractable awnings that are the latest offerings in design direct from Germany.


Outdoor Hospitality


Hotelier & Hospitality Design

James Latham is seeing the popularity of its premium quality composite decking ProFi soar due to its outstanding performance properties which include minimum maintenance, superior stain resistance, extra high impact strength and a high friction surface.


These impressive features mean that ProFi - which is manufactured in Germany by UPM - is perfectly suited to the hospitality sector, ensuring that despite high traffic and almost constant use, as well as continuing to perform to optimum levels, the deck will remain looking fresh for years to come. In addition to withstanding staining from food service, drink spillage and other exterior factors such as birds, it will also stand up to the constant moving of chairs and tables plus, it can endure extreme temperature changes (-40°C to +40°C) from the extreme cold, snow and ice of Northern Scandinavia to the searing heat and relentless sunshine of the Middle East.

2017 sees UPM ProFi celebrate its 10-year anniversary as one of the leading European WPC decking producers. In that time, the boards have benefitted from continual research and development and this year, UPM are revisiting decks installed during the first years of manufacture which are still looking fresh and modern and performing well 10 years after installation. ProFi Deck comes in two stunning design styles, UPM ProFi Classic Deck and UPM ProFi Design Deck. UPM ProFi Classic Deck range offers the beauty of a hardwood deck without the high maintenance. Wood and cellulose fibres are encapsulated in specially selected polymers to provide lasting protection from the weather.

Outdoor Hospitality

For more information: Phone: 0116 257 3415 E-mail: marketing@lathams.co.uk or visit www.lathamtimber.co.uk The advanced composite technology provides superior resistance to UV, frost, stains and impacts when compared to traditional composite or wood decks. The UPM ProFi Design Deck range gives outdoor living a fresh and modern feel. Renowned designers from around the world have been inspired to work with the wide colour range and clean looks. The Design Deck range includes UPM ProFi Deck 150 which offers high impact and scratch resistance, a reversible profile, a closed surface for low maintenance and Lignin-free colour durability. Plus, it is also manufactured using more than 50% recyclable materials.

Hotelier & Hospitality Design

Richard Mosson, James Latham’s Group Cladding and Decking Manager commented, “As the popularity of WPC decking grows in the UK, customers are looking for a premium quality product that will deliver and UPM ProFi ticks all the boxes. “With 10 years of continued investment and R&D, the quality of the UPM ProFi deck range is exceptional. Long-life and ultralow maintenance has been engineered into the product plus, due to the innovative use of recycled materials – some of the range is made using up to 95% - it has won several international awards, with the product making a major contribution to reducing traditional landfill and incineration which is really important to James Latham as well as many of our customers.”


Wi-Q Technologies introduces the first cloud-based mobile ordering solution for hotel room guests Award-winning hospitality software developer, Wi-Q Technologies, has announced the launch of Mi-Room; the first cloud-based mobile ordering application designed to deliver integrated guest services from hotel room to poolside. Following the launch of Wi-Q in 2015, Mi-Room is Wi-Q Technologies’ second hospitality sector mobile ordering solution.

Hotelier & Hospitality Design

Unlike an app, guests can access Mi-Room in seconds and in under three key strokes via any internet-enabled mobile device, allowing them to use their own smartphones, tablets and laptops to order guest services from the comfort of their room or sunbed.


Features include a user-friendly interface, choice of language, allergy and dietary requirements and multiple payment options, including charge to room. Along with enhancing guests’ experience, Mi-Room provides a customisable platform to boost upsell opportunities, easily managed through a back-end system that facilitates real-time updates to menus, images, offers and pricing. Mi-Room can be implemented in less than two weeks from point of contract and thanks to a

little or no Capex SaaS model, hotels can experience an instant ROI. Graham Cornhill, founder and Managing Director of Wi-Q Technologies, explains how critical the solution will be for the hotel industry: “Less than two per cent of guests are ordering room service, and we believe it’s a huge missed revenue opportunity. Make it easy, fast and seamless and guests will engage. Imagine the difference even a two percent increase in in-room revenue could make to most hotels.”

Mi-Room has been fine-tuned by working closely with the hotel sector, industry experts and payment and EPOS providers, including Oracle Hospitality, which now enables Mi-Room integration with tens of thousands of hotels worldwide. Graham continued: “We have formed extensive global partnerships that ensure Mi-Room can seamlessly integrate with many hotels’ existing EPOS and property management systems so there are no limits to the introduction of revenue-boosting technology.”

What’s Cooking at Chef Works? As Chef Works successfully exhibit at the annual NRA show in Chicago to launch its fabulous new collection of culinary uniforms, the International division have appointed Commercial Director, Neil Boston to manage and propel global contracts for its growing international following


As the only global culinary apparel brand, this strategic appointment supports Chef Works’ international long-term growth plans. Providing award-winning hospitality uniforms to more than 70 countries worldwide, with a core market in the USA, Neil will be responsible for developing international operations outside the US, focusing on local and regional global contracts. As Commercial Director, Neil will support the existing Chef Works international distributors to develop their local markets, and most importantly, leverage the extensive global Chef Works network to develop new global contracts within the hotel, restaurant and food service industries, all of whom value the

consistency and continuity that come from working with a global uniform program partner, knowing that they can access the same quality of design at any property. Commenting on the appointment, Paul Gross, Managing Director of Chef Works International Ltd said: “Neil’s appointment is part of our continual process of investing in the growth of Chef Works and we’re delighted to have him on board having met him many years ago as a competitor and since developed a mutual respect for each other.” With previous senior roles in the Kwintet Group, including his position as Sales & Marketing Director at Simon Jersey and as MD of Indiform, Neil is perfectly placed and well versed to tackle the ambitious growth strategy planned for Chef Works.

Top left: Neil Boston, Commercial Director, Chef Works International Ltd Middle: Dorset Bib and Half Bistro Apron in Pewter Right: Boulder Bib Apron

Neil Boston, the new Commercial Director at Chef Works International Ltd said: “I’ve always admired Chef Works’ approach and reputation and I am looking forward to uncovering and developing global contracts in untapped territories. My past experience will no doubt stand me in good stead to heavily support the company’s continued growth.” As the world gets smaller and chefs continue to travel the globe the Chef Works’ reputation for quality, consistency and outstanding program management travels with them. www.chefworks.com

Hotelier & Hospitality Design

hef Works has been successfully manufacturing and distributing high-quality culinary apparel internationally for over 45 years. During this time, the group of companies has remained resolute in its mission to provide the best-quality products at the most competitive prices.


Technology and the future of hospitality John Bowen, CEO MediaConcepts

Hotelier & Hospitality Design

As global hotel giants struggle to come to terms with the mobile revolution that is disrupting the hospitality industry, MediaConcepts is working with hotels across the globe to use mobile and tech innovations to transform their business, booking systems, websites, app portfolios and RevPAR forecasts using technological launches that are proven and available now.


“Technology is transforming the way hoteliers reach their customers the world over. And much of this change is being led by those customers and their changing digital habits. 46%* of millennials say they would choose to stay at a specific hotel if it allowed them check in on their smartphone. Increasingly that stat is true of older audiences and business travellers too. Technology is changing the way hoteliers do business and the opportunities are endless. From Japan’s first robot-run hotel to data driven

customer experience, technology is changing everything. Hoteliers are experts in hospitality – the product, the service, the experiences, welcoming and managing guests. Silicon Valley and dot.coms around the world are the experts in tech. At MediaConcepts we try to be experts in both, bridging the gap and enabling hoteliers to respond with knowledge and agility to the changing opportunities posed by tech launches and the digital world. I can’t think of a single industry sector that isn’t facing some kind of massive disruption due to technology, and the hospitality sector is no exception. However, the hospitality industry is unique in that the essence of digital media is the same as the essence of hospitality; both are about conversation, engagement, understanding and shared experience. Used emotively and intelligently,

technology and big data has the ability to add more hospitality to the hospitality industry - not take it away as some might fear. Customers expect to interact with suppliers in the same way they interact in their social life – there is no longer a distinction, it’s a bleisure outlook. For many guests travel revolves around smart phones. Priscilla, our mobile concierge, offers your guests the perfect hotel experience in the palm of their hand. This innovative new hotel app makes the future of mobile guest engagement a reality today. The smart app enables hotel guests to manage their entire customer journey on their smart phone. A more intuitive way for guests to access hotel information and services, Priscilla takes guests from check-in through to departure and helps hoteliers learn more about their guests and retain their business. From pre-arrival check-in, to ordering room service, requesting items from housekeeping, opening room doors and even controlling room lights, climate and entertainment, Priscilla can help guests personalise and control their stay and help hoteliers better understand the needs and habits of their customers.

Our latest launches are a Messenger Chat Bot, enabling bookings to hotels via chat bots such as Facebook Messenger; and a new voice tech booking system that enables users of the likes of Alexa and Google Home to check hotel’s rooms and prices and make recommendations through spoken commands. Both systems are brand new and enable hotels to stay connected and build their communications with clients that are moving away from the traditional channels and looking for brands to be available to them on their chosen tech device. Increasingly hospitality will become a data driven customer experience. We can help our hotels respond to this social and business change. In fact, there are a wealth of opportunities for hoteliers before you even begin to unravel the

opportunities in the new tech launches. A better understanding of data and the online customer journey would have a significant impact on every hotelier’s business. Data is key to everything we do. Understanding more about your customer not only helps to better understand what their needs are and develop products that support them, but to better target promotions and inventory to them, building loyalty in the process. Used emotively and intelligently, digital data will add more hospitality to your business as well as increasing RevPAR by offering a more efficient service and increasing customer loyalty. It’s an exciting time for the hospitality sector. Technology is changing the world and hoteliers need tech know-how and the agility to move on opportunities quickly – that’s where we can help. We can help hoteliers use technology to improve your customer journey and experience, and make the future stay of tomorrow a reality today.” www.mediaconcepts.com

Hotelier & Hospitality Design

And the growth of apps is just one small thread of a very dynamic digital tech industry. Instead of going to an app or website, guests may wish to make a booking through Facebook Messenger, Instagram, Alexa, Cortana, Skype, Google Home or one of the many other interfaces they interact with.


Let me entertain you... legally While the multitude of routes now available for a venue to play or stream music brings with it great choice - the flipside is that it has legal complexity. James Luck, commercial director for soundjack, reviews this legal maze and advises on the best way to avoid a hefty fine. The options to deliver entertainment today are not only widespread, they have become that much easier. All you have to do is pick your Spotify or iTunes playlist, press shuffle and away you go. No more need to purchase the latest CD collections, hire live bands or go to the expense of having a jukebox installed. Or so it would seem. The stark truth however, is that this supposedly simple “plug and play” solution could land you in very hot water, cost thousands of pounds in fines, damage your reputation and even end up with a prison term imposed.

Hotelier & Hospitality Design

Depending on whether you use Spotify or iTunes, the radio, TV, a jukebox, play CDs and even a live band there will be some form of licence required.


There are two types of licence, PPL and PRS for Music and the likelihood is you’ll require both. There have been some very high profile cases in recent years where publicans, club owners and even hairdressing salons have fallen foul. For example, in November 2015, the Socialite Bar, in Muswell Hill, North London, was fined by PPL to the tune of £19,000 and The House of Hair and Beauty, in Preston, had to cough up £1,500 for PPL in July 2010 and was banned from playing music. But you can avoid being the next high profile case. PPL collects and distributes money on behalf of record companies and performers while PRS for Music represents songwriters, composers and music publishers.

So, if you play any form of “original” music whatsoever to customers, then you probably need a licence. With soundjack, you are free to play tailored playlists with the peace of mind we ensure the licence that most venues miss - the copying licence - is covered in our charges. We work with you to make sure you have the right playlists and your customers are also able to influence track choice via a free app. There are some fantastic stats too, for instance:

• 93 per cent of bars believe playing the correct music creates a better atmosphere1.

• Music in bars increases sales by an average of 44 per cent2

• A massive 91% of managers either

“agreed” or “agreed strongly” playing music makes customers and staff happier3

And it’s not just bars and clubs that can benefit from fully licensed background music. Leightons Opticians & Hearing Care wanted something that would integrate easily with its existing audio system for a space that lacked atmosphere. Its success meant that the soundjack system was subsequently rolled out to all Leightons’ shops and IT engineer Daniel Barnes has said the system is “stable and user-friendly, which is what we needed in multiple stores”. So, while the process may seem complex and is indeed a legal maze, it need not. Hitting the right balance to provide background music for your customers does not only provide entertainment for staff and customers it can boost morale, bottom line and keep you out of court.

Make Your Hotel Best In Show With The Dog Holiday Experts PetsPyjamas


or many consumers, dogs are the new kids and as such owners are naturally extending their own lifestyle choices and demands to their four-legged friends. Therefore, it’s no surprise that dog-friendly travel is no longer just an interesting little niche. Having sent over 12,000 owners and 15,500 dogs on getaways since 2014, and with a net promoter score of 75, Europe’s number one pet friendly holiday bookers, PetsPyjamas, are leading the pack for an experience that keeps dog owners coming back for more. So for properties looking to enhance their dog-friendly experience or introduce it to their offering, PetsPyjamas is a one-stop for success. PetsPyjamas work closely with their partners to create experiences dog owners will love. All breaks are booked via their highly knowledgeable, dedicated pet concierge team, and each canine traveller receives a free personalised pet treat box at no extra cost to the partner to ensure the delight and surprise factor upon arrival. Drawing on their extensive pet accessories experience, PetsPyjamas also has a Travel Partner Shop offering competitively priced beds, bowls, towels, blankets, pet bins and more, with many items available for personalisation. The most wanted item is the Pet Essentials Kit (£24.95 for a pack of 5) – a mini welcome kit featuring a travel bowl, toy, treats and shampoo, which is now the new standard in-room complimentary item that dog friendly properties can offer their canine clientele. Generating success for hotels, each partner is provided with their own vibrant listing page free of charge, with a fee on booking commission structure. PetsPyjamas maximises traffic with its highly engaged customers of 200K+ via regular e-shots, PPC campaigns, a fully SEO optimised site and social advertising. Raising brand awareness, they also run an annual dog-friendly travel awards with prestigious ambassadors, and have a strategic partnership with Eurotunnel to attract overseas guests. Be more dog-friendly with the Pet Experts at Petspyjamas.com/about/partner

Hotelier & Hospitality Design

Shifting the experience from merely dogtolerant to truly dog-friendly, PetsPyjamas recognises that a warm welcome for a customer’s dog is how the travel and hospitality industry can entice, maximise and retain the lucrative hound pound. PetsPyjamas CEO Gracia Amico says: “Pet owners are willing to stretch their budget a little further if it means their dog can come too. If taking a break, customers travelling with pets tend to drink and dine on site throughout their stay because their pet can be by their side, or close by in their room, which in turn drives up a higher spend per guest.”


Interior Design & Refurbishment

Peppermill interiors Family-run furniture supplier Peppermill Interiors has launched a range of new products this year, just in time for summer refurbs! Originally established as Peppermill Antiques over two decades ago, the company has changed its focus in recent years – moving away from antiques – and has recently undergone a rebrand. Now, the more aptly-named Peppermill Interiors is a go-to place for contemporary furniture and unique vintage pieces, selling a huge range of products to both domestic and commercial clients all over the world.

Hotelier & Hospitality Design

Peppermill supplies furniture to several high-profile customers, with Starbucks, Marriott Hotels, Nando’s and Harrods being among its list of clients. As well as chains and big-name companies, Peppermill also supplies furniture to a huge number of independent hotels, bars and pubs, and countless domestic clients, who return time and time again.


The company has been at its new premises in Staffordshire for over a year now, and the larger space has allowed Peppermill to suitably showcase its ever-expanding range of products. However, it is still a work in progress according to director Scott Humphreys: “We’ve still got a lot of exciting ideas to put into practice in our showroom. We’re currently building room sets, which will hopefully help our clients to envisage how our furniture can fit into their interiors, and we’re always thinking of fresh new ways to exhibit our stock and keep people engaged.” 2017 has already been an exceptionally busy year for the company, as it has seen over 50 new product launches in the first quarter alone. The new lines include a fresh selection of bar stools, dining tables and armchairs, as well as brand-new ventures for Peppermill, including a new collection of leather sofas and a fantastic range of outdoor furniture.

Scott Humphreys said: “Outdoor furniture is something we haven’t really stocked much of in the past, except for a few galvanised tables and chairs here and there. We’re really excited about this new line of furniture. Now is the key time for bars, pubs, cafes and hotels to be thinking about remodelling their outdoor seating areas for summer, so this range has arrived just in time for venue owners to take advantage of it.” A large on-site warehouse allows most reproduction items to be kept in stock in large quantities, which ensures a quick turnaround and creates shorter lead times for customers – something the company takes great pride in. You can see the full collection of new, vintage and bespoke furniture across two floors at Peppermill Interiors’ large showroom in Burntwood, Staffordshire. The showroom is open to the public six days a week: Monday-Friday 9am-5.30pm and Saturday 10am-5pm. See the latest arrivals at www.peppermillinteriors.com or subscribe to the mailing list for news and updates.

New, vintage and industrial furniture for homes, bars and restaurants. — Visit our showroom Monday-Friday: 9am-5:30pm Saturday: 10am-5pm Unit 6, Ring Road, Zone 2, Burntwood Business Park, Burntwood, WS7 3JQ www.peppermillinteriors.com sales@peppermillinteriors.com 01543 375872

Peppermill Interiors is a trading name of Peppermill Antiques Ltd.

What links prestige hotels such as the Park Plaza at Westminster Bridge, the Renaissance Harbour View Hotel in Hong Kong, the Burj al Arab in Dubai, the majestic St Pancras Hotel and luxury boutique hotels Blakes and The Kensington in London? They all have incorporated demista™ heated mirror pads in their bathrooms. This additional luxury of having steam free mirrors in the stylish new bathrooms, allows guests to shave, do hair and makeup, with an unspoilt, clear view, at all times. Steamed up mirrors are not just a Northern Hemisphere problem! An order for 87 demista™ heated mirror pads has been placed by Clearlight Designs in Australia, a company who specialises in frosted glass and lighted mirrors for bathrooms.

Hotelier & Hospitality Design

The 87 mirrors were custom made by the Australian manufacturer for the Horizon Club rooms Shangri-la Hotel, The Rocks, Sydney Australia and were fitted with demista™ pads.


Whether your style is to bomb down the black runs, or tentatively glide down the novice slopes, before downing your après ski hot toddy, you need that hot bath or shower. Moving to colder climates, the Hotel Cheval Blanc at Courcheval have installed demista™ heated mirror pads in their bathrooms to ensure the guests have a clear view in the bathroom mirror. If you are heading for the Northern Hemisphere or Southern, when staying at the Marriott Heathrow over 350 demista™ heated mirror pads have been installed in their bathrooms ensuring that arriving or departing passengers have a steam free view at all times.

Now accepted as the norm, rather than a novel addition in hotel bathrooms around the world, the heated mirror pad has cleared the view for guests for nearly three decades. This innovative product was introduced by Ruth & David Perl more than 26 years ago and the range of sizes and shapes now offered has continued to grow ensuring that all mirrors can be kept steam free. Often the first choice for designers, architects, interior designers and specifiers, demista™ has become an integral part of the bathroom. Custom made options are available for more bespoke sizes. The pads can also be incorporated in to vanity units and bathroom cabinets. Hotels, new luxury developments and leisure centres in the UK, Europe, Middle East, Far East and Australia have all benefitted from installing the heated mirror pads and the brand is now recognised as the leader in this market. Tel: 01932 866600 Email: sales@demista.co.uk Web: www.demista.co.uk

Interior Design & Refurbishment Architextural, part of William Smith, is excited to announce the launch of 3M’s DI-NOC Trend Line range - a new core stock of the most popular and on-trend wood grain, metallic, textile and single colour patterns. As of April, the Company have had in stock all 80 patterns of the Trend Line range, with customers able to order by the metre and for next day delivery. New Trend Line swatches are available for customers to view the array of patterns in a physical form. The Trend Line range is regarded as another bold statement from the UK’s leading supplier to the sign and graphics industry, as it signals its commitment to investing in new architectural product ranges. Off the back of the launch, Architextural is also offering DI-NOC application training, enabling customers to learn how to apply the film and become an installer themselves. “We believe DI-NOC is a pioneering product, within a lucrative market,” said Architextural’s Marketing Manager, Lindsay Appleton. “The refurbishment market shows great growth potential, with refurbishment generally 1/7 of the cost compared to making it new, which can provide endless opportunities to businesses. “As a result of launching the 3M Trend Line range, the key DI-NOC patterns will be a lot more accessible and readily available to supply new projects. By investing in stock, we can ensure there are no longer issues with supply times and the entire Trend Line range is available by the metre.” Developed by 3M as a cost-effective design solution for interior and exterior new building refurbishment projects, these vinyl films realistically recreate the visual effect of natural materials at a fraction of the cost - DI-NOC Architectural Finishes offer a number of key benefits.

3M DI-NOC Trend Line range launch signals greater product choice from Architextural

Lightweight and self-adhesive, they can be applied on site to existing substrates quickly and easily, with less likelihood of error and waste. Businesses can remain open during the DI-NOC application, in turn minimising disruption during a refurbishment. 3M DI-NOC films come with CE marking and EN 13501 fire certification to give customers peace of mind.

Hotelier & Hospitality Design

For more information about 3M’s DI-NOC Trend Line range or to register your interest in product training with Architextural, please contact Lindsay Appleton on 01833 690 305 or email lappleton@williamsmith.co.uk


Interior Design & Refurbishment

Valdivian Furniture

for Hotelier & Hospitality Interview with Liam O’Donnell

1. When did Valdivian Furniture begin? After trading in the hospitality furniture industry as a family business, it came to our awareness that we weren’t truly marketing ourselves for what we were: British made furniture specialists that maintained an unrivalled commitment to the environment. We made the decision to rebrand with our core values as part of our message and Valdivian Furniture was born – a name derived from an ecoregion on the west coast of South America in Chile and Argentina.

2. What makes Valdivian unique from its competitors?

Valdivian Furniture has a unique selling point that distinguishes it from other hospitality furniture businesses, with the ability to undertake large scale projects with incomparable quality finishes whilst still maintaining personable service from a family-run company. Each client gets a truly unique experience with visibility and communication through all stages of design, manufacturing and fitting. Moreover, with more businesses looking to become more sustainable and implementing corporate social responsibility schemes, our environmental initiatives can fulfil these needs.

Hotelier & Hospitality Design

All of our woods are carefully sourced from sustainable forests and will always be FSC or PEFC certified.


3. What is your most popular range at Valdivian? We offer an extensive product portfolio, alongside various raw products that we buy in for finishing in addition to manufacturing our own.

4. What would you say is Valdivian’s most impressive project to date?

The Antipodea restaurant is a true mark of our craftsmanship and creative talents here at Valdivian. Each bespoke piece of furniture in the brasserie was carefully crafted in-house with the upmost quality and attention to detail. We worked closely with the project designers to develop the bespoke pieces that complement the space, with the mixture of natural woods and materials being specifically chosen to capture a natural aesthetic. For us, the Antipodea project really tested our ability as a manufacturer, but in a positive way.

5. What does the future hold for Valdivian Furniture? Having just expanded our office premises and taken on new staff, we now have the ability to start working on new projects and ranges. We are currently working on new furniture ranges that we hope to launch by the end of the year, so there are lots of exciting new pieces and designs in store! Valdivian Furniture is also proudly exhibiting at The Independent Hotel Show at the Olympia in Kensington this October having recently descended into the hotel sector and we endeavour to display our new manufactured ranges there. About Liam O’Donnell: Liam is the director of Valdivian Furniture and is driving growth through expanding their collections, working on new designs and the strategic management of employees. Liam has deep rooted personal interest in environmental issues and over 16 years of experience in manufacturing furniture.

Our greatest asset is our ability to manufacture bespoke pieces to the exact design requirements of the client, demonstrating our flexibility as a company.

He is a highly experienced wood machinist and specialist joiner which translates into the company’s meticulous and careful approach to furniture production.

Our latest bestselling ranges are The Savannah, Albertine and Malayan.

Find out more: www.valdivianfurniture.co.uk.

Pictured: Blumenwiese Fire Retardant Voile Curtain Cotton-like sheer voile. 100% Polyester

The World's premier sheer curtain online store, based in the UK providing bespoke curtains and hardware worldwide. Our team at Net Curtains Direct Ltd have dedicated years of experience offering the best choice of Fire Retardant net and voiles, blackout curtains, luxury strings and ready-made panels. As a complete specialist, we offer the widest range, fast turnarounds and very competitive prices for contract and trade nationwide, with bespoke quotes offered for any size job, from boutique to international. contract@netcurtainsdirect.com


+44 (0)2382 021235



Designing your bar Some points to remember when designing your bar;

premanufactured in our workshops as much as possible, this means that once on site a bar can often be installed in just a day or two, keeping your business as operational as possible.

Hotelier & Hospitality Design

When it comes to bar design, everyone has different tastes, but finding the right look and layout that works for you is important.


This is why George Thomas Joinery will spend time with you, working out what you require and how you want it to look, but probably more importantly we consider how the bar will work for your everyday business. All too often function is forgotten to aesthetics. The key to good bar design is having everything to hand for each bartender, this is even more important if space behind the bar is limited, the last thing you need is bartenders walking behind and into each other all the time, it only takes a few broken

glasses to start eating into your profits. Once you have considered all of these factors, then how the bar will look comes next and that’s where George Thomas Joinery can also help. Our experience of wood and its finishes, various solid surface materials, coupled with the ability to create unique textures and patterns, combined with hidden lighting, are all techniques we can employ to give your bar the truly unique look. All of our bars and counters are

We operate from a 14,500 sqft workshop impressively equipped with some of the latest woodworking machinery, including CNC and edge banding machines. Handily located in the Midlands we operate throughout the UK. We welcome potential customers to visit our workshops and to see us at work for themselves. George Thomas Joinery can design and manufacture everything from bespoke one-off joinery items to high quality repeat pieces. George Thomas Joinery Tel: 01384 637 825 reception@gtjs.co.uk www.lk2.co.uk

For a busy bar, a dedicated till per bartender is ideal, then they aren’t waiting to type in drinks and take payment.

Create drink preparation stations with all the tools in one place, this includes the soda tap.

Consider where the sink and if required the washing station might go, include a strainer to catch the fruit, umbrellas, etc, but ideally these are away from the main area of serving drinks.

A rubbish collection area, you might need to allow for separation of glass here.

Beer taps, located so they don’t obscure the customers from the bartenders.

Glass storage, overhead or behind?

Wine bottle and sprit storage might need considering as well as the dispensing of the spirits, optics or a set location for the common spirits if poured.

Bar tops, wood is more forgiving that stone, but use hardwoods for longevity, while Corian is antibacterial and hygienic.

If you have waiters, then a dedicated service area of the bar is useful, if only for the return of dirty glasses.

Don’t forget the plumbing, cabling and electrics as well as lighting.


In football, guests will look forward to cheering on the Home Nations in the FIFA World Cup Qualifiers in June. International sport ignites a passion like no other and what better place for guests to soak up the atmosphere than in their hotel bar. In Rugby Union, The British & Irish Lions Tour kicks off in June exclusively live on Sky Sports. Taking place only once every four years, the tour should prove to be a massive event for rugby fans. The first Test of the 2013 competition attracted approximately 900,000 out of home viewers into venues across the country and this year, Sky Sports will bring bars all the action. The Lions Tour gives hoteliers the chance to extend traditional operating hours with breakfast offers to attract both business and leisure travellers into the bar early.

Strategy & Commercial Director at Sky Business Damian Saunders said: “Sky Sports continues to deliver the biggest international sporting events and hoteliers can look forward to a packed 2017 of quality action to keep guests entertained. With some huge events lined up this summer including the exclusive live coverage of the British and Irish Lions rugby tour to New Zealand, coverage of all Home Nations football games in the June World Cup Qualifiers, and exclusive coverage of the British Open golf championship, there’s plenty of opportunities for hoteliers to get both guests and visitors through their doors”.

There’s lots of exciting British cricket action happening in summer 2017. The ICC Champions Trophy will take place on English and Welsh soil as the top 8 teams battle it out to reign supreme in one day cricket. In Test cricket, England host South Africa in a much-anticipated series.

Golf fans will be excited about the upcoming Open championship at Royal Birkdale, exclusively live on Sky Sports. Over four days, viewers will be able to catch all the action in the hotel bar as players such as Rory McIlroy, Phil Mickelson and Justin Rose all attempt to take the title of Britain’s most famous golf competition.

Motor-racing fans from across the globe will be eager to see how this year’s Formula 1® season is shaping up and hoteliers can keep their guests happy by showing every race weekend live and uninterrupted, including the British Grand Prix from July 14-16.

Plus there is much more happening this summer including darts and tennis to encourage guests to stay in the hotel longer and spending more instead of venturing outside the hotel for entertainment.

Hotelier & Hospitality Design

Hotel bars with Sky Sports can look forward to a huge summer of action in 2017 including some of the world’s most exciting sporting events, which will present hoteliers with plenty of opportunity to drive revenue and encourage guests into their bars. Research shows that more than 60% of hotel guests aged between 18 to 34 believe it’s important that Sky is available in the bar and when watching Sky TV in the hotel bar will spend more than bar visits without Sky.


Shows & Events

MANCHESTER THE EASY VOTE In the design and buying world we are surrounded by choice, from the antique to the contemporary and from reclaimed materials to shiny new wood and mixed texture marriages. Some of these choices require careful deliberation while others, including visiting the Manchester Furniture Show this summer (16-18 July, Manchester Central), are a straightforward yes.

Hotelier & Hospitality Design

Treated to hundreds of new designs in living, dining and bedroom furniture, along with decorative accessories and interior furnishings, visitors can expect to see a profusion of choice delivered by over 150 A List, developing and artisan UK and International exhibitors.


Upholstery experts Westbridge, Whitemeadow and Mark Webster Designs are all introducing new models in plains, florals, geometrics and tartans. In dining Baker, Rowico, Corndell and VIDA Living are launching new collections featuring both traditional and contemporary styling in reclaimed woods and mixed textures. In beds and bedroom furniture the MiBed and Hestia brands join German maestros Rauch, Nolte and C.S Schmal in showing new and sophisticated bed and storage collections designed for modern living combining good looks with funtionality. In interior furnishings, mirrors, art, lighting, ceramics, metals and glass will abound. Interior maestros Gallery Direct are launching new models for every room of the house, Blue Bone, Ancient Mariner and Wilde Java bring their unique style insights and imaginative new collections to an appreciative audience of 5000 visitors.

The buzz is already building in the furniture industry and this year’s Manchester Furniture Show is set to be full of must-haves. Show director Laraine Janes said: “We enjoy creating this event, offering a platform for exhibitors to launch new collections to educated and eager buyers and for those buyers to get the opportunity to choose the best new products on the market - all delivered by some of the best companies in furniture and interiors, makes this show completely worthwhile. We are always delighted to hear that exhibitors have had a successful show and buyers have found what they were looking for – and we always hear that.” Adding to the simple choice of attending the show is the venue itself. Located in the centre of this lively city, Manchester Central offers modern exhibition facilities in a cleverly remodelled Victorian rail station and is surrounded by swanky bars and restaurants. With easy access by road and rail, getting there couldn’t be simpler. Entry is free and visitors can sign up to attend now at the show website www.manchesterfurnitureshow.com where there is also a full list of exhibitors and visitor information.

Shows & Events

The Source trade show served up more than ever!


Hotelier & Hospitality Design

ext February may seem a long way away…but following on from this year’s successful Source trade show, 75 companies have already booked in for the 2018 show! The show just keeps growing year on year. Once again, there were more exhibitors than ever before, and visitor numbers were also up. With exhibitors booking in at this rate, it’s looking like next year’s show will be bigger too!


Hale Events, the show organisers, were keen to find out what visitors to the show had to say about it, and their post-show survey revealed that 60% had been to the show before, and 40% were trying it for the first time. More importantly 89% of visitors found new suppliers at the show, and 60% placed orders at the show or shortly afterwards. Hale Events were delighted to learn that 92% of visitors would recommend the show to colleagues or contacts within the industry.

“This was our first time at the show and we generated 30 leads on our first day. We are delighted with the results”. Stuart Hann, South West Labels. “The @SourceFoodDrink is a great event. Highly recommend it. Great way to catch up with suppliers…and find new ones”. @beersbypost1 “As a new company looking to establish relationships and routes to market the Source trade show was an ideal platform. I would highly recommend the show for any newcomer to the food and drink industry”. Tony Coulson, Ebb Tides Seaweeds. “It gives us fresh ideas and allows us to sample items rather than just view them online“. Carole Spencer, The Woolwell Centre.

“It is always useful for us to see new ideas in the catering industry. Companies are always eager to “The suppliers and exhibitors were all friendly and enthusiastic and there was get your business, and having all of them under one roof makes a great buzz which made the visitors feel welcome and want to try and buy“. life a lot easier“. Anne Westaway, Newton St Cyres Golf Course Liz Goldsack, Holme Nursery.

“I think this show is really different to others I attend, it is top of my list for B2B events“. Bev Milner Simonds, Eat Festivals. Hale Events will be taking all the feedback they’ve received, and seeing what they can do to make next year’s show even better. Next year the Source trade show takes place on Wednesday 7th and Thursday 8th February – why not put those dates in your diary now, and visit to see what the Source trade show is like in 2018? For more information about the show, to book a stand, or register to attend, please call 01934 733433, follow @sourcefooddrink, or visit www.thesourcetradeshow.co.uk

The UK’s only dedicated event for catering equipment buyers


industry event


Book your FREE trade ticket at www.commercialkitchenshow.co.uk quoting priority code CK66

It’s an amazing show...the quality of the equipment here is phenomenal!” THEO RANDALL, CELEBRITY CHEF & RESTAURATEUR, THEO RANDALL @ THE INTERCONTINENTAL

Lead Partner:


Organised by:

@comkitchenshow #CommKitch17

Organisers of:


Shows & Events

Commercial Kitchen up for two best trade show awards

Hotelier & Hospitality Design

With just over three weeks to go until doors open for its second edition, Commercial Kitchen has been shortlisted for ‘Best Trade Launch Show’ and ‘Best Tradeshow under 2,000sqm’ by the Association of Event Organisers, in its hotly contested annual Excellence Awards. The first dedicated trade show for the UK’s entire commercial kitchen industry, Commercial Kitchen is now one of only a few events to ever have been shortlisted by the AEO as a finalist in both these categories (Diversified UK’s Casual Dining show also enjoyed the honour in 2014).


The exhibition industry’s equivalent to the Oscars, the double award nomination reflects the show’s highlyfocused appeal. The 2016 event welcomed over 1,700 attendees,

including many of the biggest catering equipment purchasers and specifiers from across the foodservice sector. Attracting the right quality of visitor was key to the show’s success. Resulting in glowing testimonials from exhibitors and visitors alike. Now, with visitor pre-registrations tracking ahead for 2017 and exhibition space almost soldout, it’s hoping to score top marks with the AEO Awards judges too. “We’re absolutely delighted to be nominated for these prestigious awards, ahead of the show’s second edition next month. It really is a wonderful endorsement for the show,” says group event director Chris Brazier. “It’s also a great recognition of the impact that Commercial Kitchen has made within the industry in just its first

year. We’re excited to be able to share this nomination with our innovative exhibitors, association and media partners, and all the incredible end users, distributors, project houses and consultants that will be attending the show on 6-7 June at NEC. Commercial Kitchen is the ideal show to visit, whether it’s to sense check your kitchen equipment against other brands or to find new suppliers of equipment to suit your kitchen needs. It’s a must attend,” says Chris Knights, group executive chef at Young’s Pubs and Geronimo Inns. Commercial Kitchen returns to the NEC Birmingham on 6-7 June. Show features include a free two-day seminar programme, the Innovation Challenge Awards, and CEDA Awards Gallery. The annual AEO Excellence Awards recognises achievements by organisers, venues, suppliers and contractors across the exhibitions industry. This year’s winners are to be announced at a dedicated awards ceremony at Grosvenor House, Park Lane, in London on 16 June. Diversified UK’s Casual Dining show, is looking to add to its AEO trophies[1], having been shortlisted for ‘Best UK Tradeshow over 2,000sqm, while Nordic Organic Food Fair, which takes place in Malmö, Sweden (co–located with Natural Products Scandinavia) is shortlisted for ‘Best Overseas Tradeshow over 2000sqm’.

For further information, and to register to attend Commercial Kitchen, please visit www.commercialkitchenshow.co.uk and enter priority code CK10 (direct link: www.registration.n200.com)













OR CALL 08000 68 69 70

Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666


Hotelier & Hospitality Design

English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.


The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website


LeisureBench Limited is one of the country’s leading suppliers of outdoor furniture and garden buildings. Our range of products is extensive, starting with our stunning range made from Grade ‘A’ premier teak. Our Oasis Rattan collection, is modern, durable, very strong and is virtually maintenance free. Take a look at our aluminium collection, which is both lightweight, weatherproof and easy to move. The hardwood range is selected from trusted and certified sources, including heavy duty picnic tables in round and ‘A’ frame designs. We also stock furniture made entirely from recycled plastic, which is tough and long lasting, whilst our extra thick steel Tolix Style chairs and ISOTOP sleek table tops will give a splash of colour to your outdoor area. 01949 862920 sales@leisurebench.co.uk.


Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828



Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS


SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com



Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.


01480 811 000 info@synergygrill.com



Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com


Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 52

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk



FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk


Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk



S TA N D A L O N E f r o m

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Our standalone guest rooms are a brilliant way to expand your hospitality business without disrupting your premises or hammering the bank account. At Garden Hideouts, we offer the complete package if you want, from planning and interior design to site preparation and final construction. The result: a collection of self-contained Pods, Shepherd Huts or modern Arca rooms that can be ready for occupation from day one, with a meticulous finish and superior aesthetics that will enhance your business image. Call us today on 0800 advice and survey.

1777933 for free expert


Electrolux Professional Laundry Solutions


offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality. Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money. Quite simply, myPRO has a Green soul! The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: epr.info@electrolux.co.uk Web: www.electrolux.co.uk/myPRO

* 3 cycles / day times 250 days / year. Follow us on Twitter @ElectroluxProUK

1 Washer

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Hotelier & Hospitality Design - June 2017  

Hotelier & Hospitality Design - June 2017