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December 2019: Washington Mayfair, Hotel Openings & Refurbishments, Technology...

Hotelier & Hospitality Design

Corinthia Hotels

close to the best Christmas markets

Corinthia Hotels:

close to the best Christmas markets As Christmas approaches, festive fairs pop up at the heart of some of the most atmospheric cities in the world. Historic city squares in Budapest, Prague and St Petersburg are transformed into traditional winter wonderlands brimming with festive sights, sounds and smells. Corinthia Hotels is joining in the festive spirit by offering its own Christmas cheer close to the markets:

Budapest Christmas Fair and Winter Festival From early November to the end of December each year, the Budapest Christmas Fair and Winter Festival takes place at Vörösmarty Square in the centre of the city. It’s the oldest festive market in the Hungarian capital and, with over 100 wooden stalls, visitors enjoy Christmasthemed gifts, traditional Hungarian food and mulled wine. Outdoor stages will be home to light shows, folk dancing and live music. Don’t miss the famous Gerbeaud Coffee House on Vörösmarty Square – its exterior

is converted into a giant advent calendar, with a new magical window display opening every day from 1 to 23 December. Stay at Corinthia Budapest from €159/£136 per room per night (two adults sharing). The Great Festive Getaway includes breakfast, sparkling wine and spa access. Valid from 22 November 2019 - 31 January 2020. For more information, visit or call +36 1 479 4000.

Czech Christmas shopping in Prague Prague has two main Christmas markets, Old Town Square and Wenceslas Square, just five minutes’ walk from each other. At the heart of the festivities, a large twinkling Christmas tree is surrounded by colourful wooden huts. Browse the displays of Czech treats which includes wooden toys, embroidered lace and traditional Christmas decorations (such as Czech glass baubles). Visitors can watch traditional foods being made and sample them too, try with klobása (barbecued sausages), trdelník (sugar coated dough, roasted over hot coals), and medovina (hot honey wine and locally brewed Pilsner and Budvar Czech beer. Both markets are open every day from 30 November until 6 January (including Christmas Day). Stay at Corinthia Prague from €100/£86 per room per night (two adults sharing) and relax after shopping in the 25th-floor spa. The Great Festive Getaway includes spa access, daily breakfast and a welcome drink. Valid from 22 November 2019 - 31 January 2020. For more information, visit or call +420 261 191 111.

Snow-dusted St Petersburg The fairy tale Russian city of St Petersburg looks especially magical with its dusting of snow that covers the city’s wide boulevards and beautiful buildings each winter. From 12th December 2019 till 13th January 2020, the biggest Christmas market in the city will be staged at Manezhnaya Square and Malaya Sadovaya Street in the historical city centre

with ice rink, live performances, plus candles, ceramics, handicrafts, tree decorations, hand-made chocolates and festive fare for sale. Children can meet Santa Claus (Ded Moroz), marvel at ice sculptures and gingerbread houses, listen to Christmas carols and buy gifts, sweets and toys from the stalls. In addition, the Corinthia St Petersburg holds its own Christmas market in the hotel, selling home-made delicatessen and sweet treats amid an atmosphere of festive sounds, aromas and decorations. Stay at Corinthia St Petersburg from €143/£123 per room per night (two adults sharing). The Great Festive Getaway includes sparkling wine, breakfast and a special Christmas gift. Valid from 22 November 2019 - 31 January 2020. For more information visit or call +7 812 380 2001.

For further information on Corinthia Hotels, please see

The Landmark London unveils spectacular festive experiences This December enjoy Yuletide carols, specially decorated suites, Christmas pudding masterclasses & seasonal afternoon teas


ive-star Grande Dame hotel, The Landmark London, is celebrating the festive period with a spectacular range of yuletide experiences throughout the holiday season. From specially decorated suites to Christmas pudding making master classes, seasonal afternoon teas and the hotel’s 23 foot Christmas tree, The Landmark London, named the AA Hotel of The Year London 2019, promises all the charm of a traditional British Christmas for visitors. In 2019, The Landmark London celebrates its 120th anniversary and has taken inspiration for much of its festivities, including its decorations and experiences (https:// festive-season), from the Victorian era when the hotel first opened.

The Landmark London Choir

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A choir of members of The Landmark London team will be dressed in 19th Century attire as they sing traditional Christmas carols in the magnificent Winter Garden. Listening to the choir after a busy day of present shopping


is the perfect way to get into the festive spirit.

‘12 Suites of Christmas’ Package Guests can stay overnight in one the hotel’s ‘12 suites of Christmas’ (priced from £650). Each one has been festively adorned with traditional Christmas decorations, including individual stockings, and each room comes complete with a bottle of champagne and seasonal amenity.

Christmas Pudding Making Master Class On Saturday 5th October and Saturday 16th October, The Landmark London will be giving visitors the opportunity to learn how to make their own Christmas pudding under the guidance of the hotel’s expert pastry chefs. This will be followed by a delicious lunch in The Great Central Bar & Restaurant, a luxurious oak panelled space transporting guests to the golden era of train travel.

Festive Afternoon Tea Hosted in the Winder Garden, The Landmark London will be launching a festive Afternoon Tea menu, including a glass of

champagne, a selection of finger sandwiches, freshly baked scones, as well as an assortment of Christmasinspired cakes and pastries.

Festive Rosé Champagne Brunch The Garden Terrace, which overlooks the Winter Garden in the Atrium, will be serving a Festive Rose Champagne Brunch, which includes a lavish buffet of appetisers, fresh seafood, traditional roasts and indulgent sweet treats. This will be served alongside live music and limitless Rose Champagne,

Pre-Christmas Lunch & Dinner In the lead up to the 25th December, guests will have the opportunity to dine in either the hotel’s Great Central Bar & Restaurant, where a seasonal À La Carte menu that is perfect for small and large gatherings, or in the Winter Garden Grotto to enjoy a delicious threecourse set meal for lunch or dinner.

Christmas Eve Dinner On the 24th December, guests can celebrate the countdown to Christmas in

the magical Winter Garden Grotto with a delectable fourcourse meal.

Christmas Day Dinner Guests can experience the magic of Christmas Day with family and friends at the Winter Garden Grotto with a decadent five-course festive menu.

Private Dining The hotel’s various event spaces are perfect to host festive parties, from a small Christmas lunch to a larger scale event for work colleagues. The Landmark London’s event team can work directly with the client to ensure each bespoke event meets their requests, and is a memorable occasion.

Private Dining at the Winter Grotto The Winter Garden Grotto is also the perfect destination to host an intimate group party for up to 10 guests. The experience is priced at £125 per person and includes a glass of champagne, canapés, three course dinner, half a bottle of wine, coffees and petits fours. For further information please click here

Contents December 2019

Industry News Washington Mayfair Hotel Openings & Refurbishments Furnishings Technology Cleaning Recommended Suppliers

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REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



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The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

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Industry News

150 Room Canopy by Hilton Paris Quartier Latin Hotel to Open in 2022 to Paris, the first on the Left Bank, is a significant milestone in our French expansion plans. Already one of the world’s mostvisited cities, Paris is enjoying a surge in tourism recording close to 40 million visitors in 2018, with demand set to increase. Canopy by Hilton Paris Quartier Latin creates the ultimate Parisian experience. It is perfect for exploring this charming neighbourhood, and its central location is ideal for those who want to search out Paris’ cultural sites, gastronomic adventures and all that this remarkable city of light has to offer.”


anopy by Hilton, Hilton’s (NYSE: HLT) lifestyle hotel brand, today announced the signing of a development agreement and a long-term lease between Novaxia Investissement and Dutch hotel operator Borealis Hotel Group for the 150-room Canopy by Hilton Paris Quartier Latin. The hotel, which is expected to open at the end of summer 2022, will be located on rue Lacépède, near Place Monge, Jardin des Plantes and in the heart of the Latin Quarter one of Paris’ most diverse and culturally rich districts. Canopy by Hilton Paris Quartier Latin will occupy a renovated, historical mansion with an Eiffel-style industrial roof and a new sevenfloor building and will offer a range of features, including a restaurant, bar, a tearoom and a fitness centre. Patrick Fitzgibbon, senior vice president, development, EMEA, Hilton, said: “With the first property opening near Trocadero in 2020, introducing the second Canopy by Hilton hotel

Nature will be anchored in the Canopy by Hilton Paris Quartier Latin with an ambitious landscaping component: a vegetated facade with climbing plants, a garden on the ground floor and green terraces. The project is part of a BREEAM certification process. The rehabilitation of this obsolete complex began in September 2019 and is expected to finish in summer 2022. The new hotel will be inspired by the numerous tourist sites that surround the project and will offer top-of-the-range services for international tourists as well as local neighbours. “This project highlights Novaxia Investissement’s ability to offer to its clients complex and outstanding operations, usually led by institutional investors,” said David Seksig, deputy director, Novaxia Investissement. The development is the eighth hotel project developed by the funds managed by Novaxia Investissement and reflects the expertise of the teams in this asset class. Novaxia Investissement has been advised by the Avocats White & Case law firm. Lodewijk van der Meulen, co-founder of Borealis Hotel Group added, “We are very excited to expand our foothold in the Parisian region to three hotels. We see the Canopy by Hilton brand as the perfect addition to Paris’ city centre and our portfolio. Borealis and Hilton have been working on numerous developments across Europe together and we very much value the strong and trusted partnership we have formed over the years.”

Devon’s Bovey Castle appoints general manager

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The Eden Hotel Collection has appointed Claire Randall as general manager of the five-red-star hotel and country estate in Dartmoor National Park.


With over 30 years of experience in the luxury hotel industry, Randall’s previous role as general manager was held at The Idle Rocks and St. Mawes Hotel in Cornwall. Prior to this, she held a long-standing position at Lucknam Park near Bath as managing director. As well as holding several management positions, Randall also spent six years as a hotel and restaurant inspector for the Michelin Guide. Randall, who will start her role in January 2020, said: “I am absolutely thrilled to be joining Bovey Castle in Dartmoor - one of the UK’s most iconic luxury country house hotels - which provides a wide range of experiences to guests coupled with hospitality of the highest quality”.

Following the acquisition of Bovey Castle by Eden Hotel Collection in 2014, the hotel has won numerous awards, including the AA’s highest accolade: five red AA stars. The property is set in 275 acres of countryside, the flagship Eden property has 60 bedrooms, 22 lodges, an 18-hole championship golf course, tennis courts, an Elan spa, as well as its own deer park. Managing director at Eden Hotel Collection said: “Claire brings superb experience tot the role of general manager at Bovey Castle. We are delighted to welcome Claire on board to further enhance and shape the hotel’s future development and success”.

Industry News

Blueprint Café add new Michelin star experienced Head Chef to their menu with starters like London cured smoked salmon, Cornish crab and a tartare of Heritage Carrot served with Yorkshire fettle cheese and sunflower seed praline. The mains, too, are a great British affair, with the Gloucester Old Spot Pork Chop served with caramelised onion, potato puree and roasting juices setting the standard for more Blueprint classics to come.

He has already made his mark on Blueprint’s menu, creating British classics with a fresh, modern twist. His flavourful menu uses distinctly British flavours,

Warner will launch a brand-new brunch menu for Sunday’s serving beautifully presented classic brunch dishes. Commenting on his new role, Warner told us: “I’m thrilled to be joining D&D and to be leading the team at this wonderful London restaurant. “As a Londoner myself, the city has always inspired my cooking and it’s so exciting to be able to create modern British dishes in the heart of my home city”.

Lifschutz Davidson Sandilands completes the Hoxton Southwark… Architecture firm Lifschutz Davidson Sandilands has completed work on an ambitious mixed-use development in Southwark, which shelters Hoxton Hotel’s third property in London, Hoxton Southwark. Complete with 192 rooms as well as restaurants, bars and function rooms and 4,000 m2 of flexible co-working office space, the facilities that are stacked within are shelters in a slender 17-storey building.

Owned by Ennismore, the hotel, which is clad in precast brick panels, is situated on the busy Blackfriars Road, nicknamed ‘Blackfriars Boulevard’ because of the way in which it has gradually become a destination in its own right over the past few years. The narrow site sits just to the south of a GradeII listed, 1950s church and charming church gardens. The Colombo Centre – a small community sports hub lies to the west. The basement contains logistics and kitchens with the ground and first storeys given over topublic areas that include restaurants and bars,

banqueting and conference rooms plus a terrace that looks over the churchyard. Six floors of hotel rooms provide rooms of different sizes – ‘Shoebox, Snug, Cosy, Roomy and Biggy’ – ranging from 16-25m2. A further six floors of flexible office space provide new offices for startups and sole traders with the taller ceilinged 13th floor and winter garden breakout/crossover space for coworkers to mingle. HVAC and other plant is on the interstitial 14th floor and the top (15th) floor features a high-quality seafood restaurant and sky-barwith spectacular views over London. The building has a very permeable, active and attractive ground and mezzanine floor on the street with abundant planting and sitting out spaces that are sheltered by awnings and heaters for all season use. Chiming with Hoxton’s open-door policy, visitors are welcome to enter the building without having to check in and go up to the mezzanine function rooms and bar, the co-working suites or the sky bar and restaurant.

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D&D London has announced the appointment of their new Head Chef Rudi Warner to the Blueprint Café. Warner has Michelin-starred experience under his belt, including three years at Michelinstarred seafood restaurant Angler and a role as Sous Chef at Ollie Dabbous’s first Michelin-starred restaurant, Dabbous.

British flavours and culture are also subtly represented in the dessert menu, with a cherry blossom-soaked tea cake with rum and whipped cream incorporating Britain’s love of tea in a unique and delicious way, and Rudi has plans to create further tea-inspired dishes in the very near future as the menu evolves.


Industry News

Star Pubs & Bars completes ‘biggest ever’ refurb in Scotland at boutique pub with rooms Star Pubs & Bars has teamed up with hospitality operator Billy McAneney to reopen a boutique pub with rooms in Inverness after a £1.36m investment.

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he refurbishment project at Blackfriars, boosted by a £422,606 grant from The Inverness Townscape Heritage Project, is Star’s biggest-ever refurbishment in Scotland.


The project has transformed the business into a high-quality pub specialising in locally sourced food and added nine boutique bedroom to the building’s two upper storeys. The venue is McAneney’s fourth site with Star and the 12th hospitality business in which he has an interest. The extensive revamp has sympathetically restored the outside of the Category B listed 18th century building, removing render to reveal the original stonework and reinstating traditional sash and case

windows. The chimneys have been rebuilt and the roof replaced. A complete refurbishment of the ground floor has extended the kitchen, replaced the toilets and given the pub a striking, contemporary brasserie feel, with stripped floors, exposed brickwork and vibrant colours. The bedrooms are each named after famous Inverness people and places. To underline Blackfriars’ commitment to local produce, in the spring McAneney is planning to install beehives and a greenhouse with a hydroponic system on a flat roof to provide honey, herbs and edible flowers for the pub’s cocktails and kitchen.

Says McAneney: “We’ve tried to bring something different to Inverness in terms of design as well as to celebrate the area’s food and drink. Our aim has been to create a place that both locals and visitors enjoy and that caters for all occasions.” Comments Star Pubs & Bars operations director for Scotland, Brian Davidson: “Blackfriars is a historic building and needed a vast amount of work to restore it properly. The grant from The Inverness Townscape Heritage Project has made the work economically viable and helped us enable Billy to develop a multi-income stream business and a premium venue that does justice to the building.”

Industry News

Hotel Brooklyn to launch in February 2020 The highly-anticipated sister property to Hotel Gotham in Manchester is to open its doors in February 2020.

The owners behind Hotel Gotham in the city appointed Squid Inc as lead designers on the project, which will look to position itself as ‘Manchester’s most accessible hotel’. Hotel Brooklyn will aim to ‘be a trailblazer in championing accessible, sexy and modern design for all’. There will be a total of 18 accessible bedrooms at the property. “Accessible accommodation at Hotel Brooklyn features subtle details like basins with integrated hand grips, removable matt black grab rails, accessible bedroom storage and a hidden ceiling track hoist”, says Ed Warner, founder & CEO of Motionspot. “We hope this high level of attention paid to inclusivity will make Hotel Brooklyn one of the most sought-after venues for guests of all abilities.” Each of the bedrooms have been inspired by Brooklyn’s loft spaces.

Beds have brass adornments, while Turkish rugs have been designed to contrast with the concrete floors. Bathrooms have been angled to allow their back walls and semi opaque windows to look out across the bedroom, while street art wall features finish off the bold design direction. Bathroom amenities include organic bamboo toothbrushes and ethically sourced toothpaste, green soap and lotion dispensers with minimum waste. Hotel Brooklyn’s bar and restaurant, named Runyon’s after Damon Runyon, an American writer renowned for his depictions of Brooklyn characters, will present a diverse menu showcasing European and American influences, On the top floor of the hotel, Salvation is the hotel’s dedicated events bar, featuring exposed brick work, pop art and neon lights. The construction is being spearheaded by Marshall CDP, with the interior design overseen by Squid Inc who were also responsible for the look of the Art Deco-influenced Hotel Gotham on King Street, which opened in 2015 and has been a huge success since.

Paul Bayliss was appointed general manager earlier this year, joining from his role as managing director at Macdonald Hotels’ Highlands division and Aviemore Resort since August 2018. “I am delighted to be leading the team at Hotel Brooklyn, as we look to make an immediate impact across Manchester and the North West”, added Paul Bayliss, recentlyappointed General Manager of Hotel Brooklyn. “I have kept a close eye on the success of Hotel Gotham in recent years, and have a deep affinity for the city, so I’m excited by the challenge of making a similarly positive impact here.” “We are thrilled to have secured this fantastic site in the heart of Manchester’s historic industrial thoroughfare of Portland Street”, commented Robin Sheppard, chairman of Bespoke Hotels. “We believe Hotel Brooklyn is a perfect fit for Manchester, not solely in terms of the architectural grandeur and convenience of its location, but the abundant character and feistiness of the city. Portland Street is experiencing a regeneration as the hotel strip of the city.”

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Hotel Brooklyn is situated on Portland Street and will comprises 189 bedrooms, a rooftop bar, restaurant and a number of function spaces run by Bespoke Hotels.


Industry News

Former HPT to keep majority of investments in hotels Service Properties Trust, the real estate investment trust formerly known as Hospitality Properties Trust, promised to keep 55% to 60% of the portfolio in hotels, even after spending $2.4 billion on retail properties and rebranding the company.


EWTON, Massachusetts—A $2.4 billion investment in net lease retail properties isn’t going to keep the company onceknown as Hospitality Properties Trust from investing in hotels. Speaking during the company’s third-quarter earnings call, Service Properties Trust President and CEO John Murray said he expects to keep “55% to 60%” of the company’s portfolio in the hotel space and will split acquisitions 50/50 between the different asset classes going forward. “But that will probably be a bit lumpy as we ramp up the net lease acquisition activity,” he told analysts.

Hotelier & Hospitality Design

To that point, the company purchased the 261-room Kimpton Palomar Hotel in Chicago in October for $55 million, adding it to its existing management agreement with InterContinental Hotels Group.


The REIT closed on the acquisition of a net lease portfolio from Spirit MTA REIT in September for $2.4 billion in cash, adding 774 retail properties— including restaurants, movie theaters, fitness centers and other forms of retail. In October, the company closed the sale of two

retail properties and signed an agreement to sell 126 more for a combined $501.3 million. Murray said the company will be a net seller in the near term as they look to pay down debt incurred in relation to the Spirt MTA deal, which included $1.7 billion in unsecured senior note offerings and drawing on the company’s existing revolving credit facility. “We’re being selective and have dialed things back a bit while we’ve focused on the disposition plan,” he said, while noting the company could still be in the market to pick up “a couple hundred million” dollars a piece of both

retail and hospitality properties. Q3 performanceService Properties Trust’s comparable hotel portfolio saw a 0.3% drop in revenue per available room to $98.78, according to the company’s Q3 earnings news release. Murray said RevPAR performance was negatively impacted by disruptive renovations at a handful of the company’s highest performing properties. RevPAR was up 0.9% for the company’s properties not undergoing renovations, he said. The company continues to work toward winding down

its portfolio of Wyndham properties with plans to either sell or rebrand the 22 properties remaining in that management agreement by 30 September 2020. Two properties have already been rebranded as Sonesta flags. Murray said the company now expects full-year 2019 RevPAR growth in the range of down 1% to up 1%. As of press time, Service Properties Trust stock was trading at $23.99 a share, a year-to-date increase of 0.4%. The Baird/STR Hotel Stock Index was up 12.3% year to date.


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BEDS at January Furniture Show The best in beds - from the UK’s best After a highly successful introduction in 2019, BEDS at January Furniture Show returns in 2020 with over 20 individual brands showing 100s of beds, mattresses and sleeping accessories. The UK largest furniture and interiors trade show, January Furniture Show runs from 19th -22nd January at Birmingham’s NEC and features over 500 exhibitors including long established brands and brands fresh to the market. Requests for more beds at January Furniture Show was a recurring theme from visitors prior to 2019. The BEDS@JFS sector introduced in 2019 proved not only to be an instant hit with visitors, it also helped to cement the stature of JFS as the all-round industry event - providing buyers with a unique opportunity to select everything needed to sell the room in one go.

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Taking centre stage in Hall 5, BEDS at January Furniture Show will feature household names including Dreamworks Beds,


Hestia and Sealey as well as specialist brands like Millbrook Beds and Loren Williams. On show in BEDS at January Furniture Show will be mattresses of every kind – coil sprung, pocket sprung, gel, latex, memory foam, motion and Seagreen 2000 Mattress Lifestyle orthopaedic among them. Sumptuous 2020 with all 3 of their well-known upholstered beds will be shown brands – Sealy, Rest Assured and alongside simple wooden beds, Silentnight showing the new and metal frames and practical divans. best-selling models. Motion beds are in, and models at Commenting on their success every price point will on show from after the show the then Silentnight expert manufacturers including Group MD Steve Freeman said: Furmanac, the largest manufacturer “We were extremely busy across all of adjustable beds in the UK. four days, booking orders, securing The Silentnight Group is the UK’s new floor distribution within existing largest manufacturer of beds and retail partners, opening up new mattresses and anchors BEDS at customers and arranging follow up January Furniture Show in Hall 5. meetings with many new potential After a hugely successful first time stockists. There was a great feeling showing at JFS in 2019 they are of optimism permeating the halls repeating the winning formula in which generated a very positive vibe. For Silentnight, Sealy and Rest Assured it was a great show.” New Nautilus Midnight MD Neil Anderson had no hesitation in rebooking all 3 brands for the 2020 January Furniture Show. Furmanac is UK’s largest manufacturer of adjustable beds and with its highly regardved high-end brand Hestia, and its mainstream brand MiBed, it covers the full spectrum of the market. A continual drive to improve the technology of its motion beds and a desire to develop its ranges to reflect every need it continues to lead the way in motion beds. For the first time Dreamworks Beds, who are now owned by Gallery Direct will show at BEDS at January Furniture Show. Maintaining the

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Highgrove Beds is one the UK’s fastest growing bed brands and currently produces over 500 beds a week from its West Yorkshire premises. A family owned company Hand Crafted - Cashmere & Silk 2000

it is committed to producing a wide choice of beds and mattresses for both retail and contract and has gel, latex and memory foam models in its extensive portfolio. Loren Williams have a 50+ year history of producing high-end mattresses from their base just west of Edinburgh. As well as domestic use, their supreme pocket sprung mattresses grace many hotels and high-end guest houses.

Millbrook Beds are committed to traditional ideals of quality and craftmanship, their aspirational handmade beds are filled with only natural products including wool, silk and cashmere and are designed to provide comfort and support and promote excellent sleep. Other well-known names will also show their latest beds and mattresses in BEDS@JFS in 2020 – Birlea, Breasley, Deep Sleep, Highgate Beds, Kayflex, Mlily and Slumbernights are just some of them. Throughout the rest of the show, beds and bedroom furniture will also abound. In Hall 1 Whitemeadow’s bed studio will be full of new contemporary and supremely desirable designs - which feature sumptuous upholstered models in exclusive fabrics, and Levitas will show their eye-catching, ultra-modern ‘floating’ models. January Furniture Show 2020 will present a prestigious line up of bed companies - giving buyers huge variety and depth of choice. To see the full exhibitor list and to register for your free attendance please go to:

Hotelier & Hospitality Design

tradition of their luxury handmade mattresses – for both retail and contract, was critical to the acquisition by Gallery Direct and the latest models in their Natural, NonTurn and Portobello collections will be on display.


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Washington Mayfair Hotel A few hundred yards from Green Park station surrounded by the breath-taking sights lies the stunning Washington Mayfair hotel; a beautiful hotel dating back to 1913, with 178 luxurious rooms & suites.

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As you walk into the grand venue you are greeted by a great classy foyer and fantastically friendly staff who give attentive, personal service to all of their guests. Although the high class hotel can seem intimidating to those who do not enter these types of venues often, we were immediately put at ease by the staff who spoke in an incredibly polite and friendly manner, portraying a relaxed and comfortable atmosphere. With the rooms ranging from a classic double to a two bedroom suite, The Washington accommodates for all.

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Washington Mayfair The room’s design was filled with light tones and strong bold colours which compliments the beautiful furniture. We had time to relax before our evening reservation so after settling into our luxury room we decided to make use of the full amenities available as a guest at the Waldorf Hilton and explored the fitness room. We then made our way to the lobby which offered afternoon tea, handmade sandwiches, delicious cakes and in the evening, a jam-packed bar and exquisite hand-prepared Canapés. Madison’s bar – an extremely pleasant lounge bar – serving both breakfast and lunches during the day and stylish cocktails by night sits within a few steps of the hotel lobby. This venue offers a perfect accompaniment and offers an array of wines, with each bottle available by the glass, with a wide variety of whiskies. We opted to select from the signature cocktail list and chose the Melonball an old fashioned, but signature Washington cocktail. This was a perfect way to begin our evening.

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Madison’s Restaurant & Bar by night time, provides the elegant setting, a juxtaposition to the hustle bustle of nearby Piccadilly and


Washington Mayfair Mayfair Aside from the fabulous food, the Edwardian columns, sparking chandeliers and glided detail made for fantastic scenery. Madison’s restaurant offers a classic English fare tempered with a modern European twist. From the mouth-watering menu, I opted for the Roast breast of chicken served with mushroom, leek and tarragon jus, my partner opted for Fillet of salmon served with mash potato, broad beans and crispy bacon– a must have for any seafood lovers. For desert, we decided upon the sumptuous warm chocolate brownie with vanilla ice cream. A perfect ending to the evening.

Hotelier & Hospitality Design

The next morning, after our deep, re-energising sleep we woke up ready for a delicious breakfast. Here is another example of the Washington’s attentiveness and care as we were served scrumptious cooked and continental breakfast alongside a variety of flavoured teas and juices, finished with refreshing fruit. This was a fantastic end to our faultless stay at the Washington Mayfair, with their breath-taking décor, delicious food and 5 star service, they have succeeded in all aspects of their hotel. I highly recommend them as a top spot to stay in London.

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Hotel Openings & Refurbishments

n Architecturally-Striking Cultural useum Hotel Antakya

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m architecturally-striking The Museum Hotel Antakya in Turkey is set to open on 1 January 2020. What began as the eart of modern Antakya in the Eastern Mediterranean, turned into one of the most astounding finds of the 21st century as of history spanning 13 civilisations, including 30,000 ancient artefacts and the world’s largest single-floor mosaic dating back d to make room for a vast open-air national archaeology park where guests can step out of their rooms into 23 centuries of

ncient city of Antioch, with views onto the nearby St Pierre, the world’s first cave church, The Museum Hotel Antakya is a nt heritage site. Designed by renowned Turkish design firm Emre Arolat Architecture (EAA), the contrast between the highly stacked sheltering rooms, linked by walkways and bridges, above an expansive archaeological site is striking. Terraces and nopy enhance the experience.

m Hotel Antakya, ranging from Superior to Suites, are serene with neutral décor, copper accents, warm wooden floors and osaics below and surrounding Habibi Neccar mountains. Local, cultural references come from mosaic-inspired designs n-suite marble bathrooms and woven Antakyan tea trays. The four-bedroom Nas Konut residence is perfect for longer stays ss, a sun terrace, walled garden, boardroom and kitchen. The lobby, restaurant and lounge are located on the lower levels of ng with the archaeological site.

eeper into the 2,300 years of antiquity, visitors will feel history in-situ as glass panels and open-air walkways throughout the out directly onto the ancient discoveries below. These discoveries form part of a five-layer, 17,132 square-metre national ogy park, which is set to open to the public in January 2020 as part of the state-owned and operated Necmi Asfuroğlu eological Museum (NAAM), named after the owner of The Museum Hotel Antakya. Marvel at the world’s largest single piece mosaic, at 1,050 square-metres, revealing an undulating flow that tells a story of devastating earthquakes and rerouted rivers. Also on display is the world’s first marble sculpture of Eros, all in one piece, 70-cm tall and dating back to 200AD, which led to the discovery of the exquisitely rare 2nd century Pegasus mosaic featuring 160 shades of natural plant-dyed stones creating an almost photographic detail, together with city walls dating back to 300 BC. Visitors can further unlock the mysteries of Antioch in the museum through videos, touch screens and 3D projections.

The hotel is also home to the city’s largest spa, wellbeing and fitness hub. The 3,300 square-metre rooftop wellness centre includes Balans Fitness Centre with state-of-the-art fitness suite and studio for classes such as Pilates and spinning, an outdoor infinity pool and children’s pool and an indoor pool with Jacuzzi and Vitamin Bar. Tradition meets luxury in a rooftop bathhouse experience with mixed and female hammams. Balans Spa is inspired by the hotel’s mosaic of Apollo & the Muses and the visible ancient Roman baths with six treatment rooms and a VIP Spa Suite with two massage beds, a Turkish hammam, sofa, Jacuzzi and garden. Events spaces are perfect for fairy tale rooftop weddings and gala events, with the ballroom and four rooftop meeting rooms offering state of the art technology, garden access and breakout rooms. The hotel can arrange guided tours to some of the Hatay region’s most celebrated historical, religious and cultural sites. The nearest airport is Hatay, 30 minutes from the hotel.

Double rooms start from €180 B&B. For sales enquiries or bookings call +90 (326) 290 00 00 or email

Hotelier & Hospitality Design

The Museum Hotel Antakya also offers an outstanding hospitality-concept, with five restaurants and bars, from an all-day café, poolside space for secret garden shishas and snacks, and opulent rooftop bar, to a restaurant overlooking the excavation site serving local specialities. Each restaurant serves a tantalising blend of local ingredients and dishes that mix ancient and modern techniques befitting the city awarded UNESCO Creative City of Gastronomy.


The King of Cotton Autumn Sale is Here /

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a wide range of superb duvets, bedspreads, towelling, bathrobes, slippers, table linen and toiletries. If you’re in the business of hospitality why not register online as a trade customer to enjoy discounts and updates all year round.





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If you’re looking for the wow factor, why not install a design that wowed an entire international judging panel? Both our Flute and Exodus ranges did just that, beating over 5,000 product design entries to a prestigious Red Dot design award. Thankfully, all you need do to create a winning touch is choose Bristan.

15/10/2019 11:14

Hotelier & Hospitality Design




YOUR B A 3895 Hotelier and Hospitality AW.indd 1





How customers are driving what’s important in hospitality

Hotelier & Hospitality Design

From bars and restaurants to hotels and arenas, the hospitality sector is undergoing its own transformation as it grapples with the changing demands of its customers. Just being a venue isn’t good enough anymore, with everything from the built environment to the sustainable credentials of the coffee cups now under scrutiny from an ever-more discerning clientele.


A new generation of paying customers don’t want to just eat, drink, or find a bed for the night. They want a full experience in which lighting, décor, ambience and Instagram-worthiness can all make or break their perception of a venue. This means that the sector as a whole need to properly reflect on whether it is transforming quickly enough and investing in the right areas to continue to attract loyal customers. Those that are willing to innovate and embrace the latest trends are the ones most likely to make it as it shows they are listening to what customers want and most importantly, responding to that want.

Technology is also playing a key part, with greater automation and personalisation offering a slicker customer experience for the likes of hotels. Using data that is collected at the point of booking, hotels can ensure guests are greeted by name with their personal preferences taken care of, ensuring they feel treated as individuals rather than just a booking reference. It’s this use of data that is going to be one of the greatest anchors of change for the overall customer experience as brands get to know their customers better through the intelligent collection and interrogation of data and then applying it to personalise and tailor an individual experience across digital and real-life interactions. Taking the integration of technology even further is the concept of smart hotels, in which guests can have a greater degree of control over their stay though the use of smart technology. Based on the ‘Internet

Still in the digital arena, hospitality businesses are also seeing the benefit of investing in their online presence. For many, the use of artificial intelligence (AI) to offer a more interactive experience is proving a good way to interact with the public. Chat bots, or at least chat functionality, meets the expectation of an immediate interaction and offers a solution to the user’s query, adding positively to the experience of dealing with a brand. Interestingly, AI is now in the early stages of transitioning into the use of robots within the industry. A leading hotel group has introduced a robot

concierge, while a restaurant in Japan is entirely staffed by robots, leading the way in demonstrating how digital technology and humans can interact together to offer the ultimate customer experience. In hospitality, just as in many other customer-facing sectors, transforming is the only option to stay ahead of not just the competition but also customer demand. There are already many emerging trends to pick up on across the sector but the trick is making sure investment is made in the right place to impact the elements that will make a difference, rather than blindly following the masses. With over 20 years’ experience of transforming commercial space, Sigma provide a true end-to-end service; from fixtures and consolidation, to construction, projects and M&E.

Hotelier & Hospitality Design

of Things’ and the current consumer appetite for smart technology, the concept means lighting and temperature can automatically adjust to maintain the optimum environment, while voice commands or the use of an app can control the likes of TVs and sound.


Literally raising the roof:

At Hilton’s brand new Tower of London bar What do you do when you want to create the latest destination rooftop bar in London, but don’t want your vision to be hampered by the elements? You turn your outdoor bar into an indoor bar – or an indoor, outdoor bar, if you’re the DoubleTree by Hilton Hotel London – Tower of London. Jason Eastwood, Managing Director of Canopies UK, reveals how the sky really was the limit when it came to making sure guests can enjoy the iconic views of London from Hilton’s Savage Garden bar, whether it’s day or night, raining or sunny. Canopies UK were contacted by the hotel’s owner to help transform the former Sky Lounge site on the 12th floor into a 8,870 sq ft, 400 capacity lounge bar, including a feature bar, cocktail lounge, dining areas, private spaces, as well as two large outdoor north and south-facing terraces.

Hotelier & Hospitality Design

Essentially, the project involved making a real statement, which Canopies UK enabled the Hilton to do by helping the hotel make the most of every single square inch of space that was available to them – both inside and out.


“The north Wildside terrace is a dedicated events space that can be hired for private events and functions, such as weddings, and looks out over many of London’s landmarks, including Tower Bridge, The Gherkin and St Paul’s Cathedral,” explains Jason. “Being up on the roof, meant that the new bar, particularly the Wildside terrace, was at the mercy of the weather, so we were called upon to install one our Cantabria canopies, which features not one, but six retractable roofs that can be opened and closed independently of each other at the touch of a button. From a design perspective, it’s a real head-turning feature, and from a practical perspective, it enables the terrace

to be quickly and easily transformed from an al fresco summer hotspot into a winter events space for private hire and seasonal pop-ups.” In addition to the highly stylish and unique retractable waterproof roofs, the canopy also features integrated guttering, LED lighting, heating and a combination of fixed and vertical sliding glass screens that can be retracted in the finer weather and partially or fully closed in cooler, wetter and more changeable weather. Meanwhile, the overall structure has been painted grey so that it seamlessly blends in with the surroundings and the inside is white, which helps make the space feel bright and spacious.

A tall order Working at such a height – 12 storeys up meant that Canopies UK had to overcome several logistical and practical challenges in order to install the canopy, which spans 37 metres in length and stands at almost six metres tall. A total of 18 crane lifts were used to move the 20,000kg of materials that were needed to build the canopy, from the ground to the top floor within extremely tight parameters. Due to the site’s central London location, there was limited space for the materials on both the ground level and up on the roof. “Thanks to our careful planning and logistics and working closely with the hotel and other contractors, we were able to work around these space restrictions,” adds Jason.

Testing times Canopies UK also had to overcome several other challenges that really put their skills to the test during the four-month project, which included increasing the overall height of the 36 metre-long canopy so that it incorporated the terrace steps. This was achieved through a combination of clever design and joining systems and by creating a Perspex-filled arc feature. And because the building wasn’t totally square with the canopy, Canopies UK made a bespoke GRP system that linked the building and the system neatly together. While state-of-the-art Hilti scanning tools and bespoke structural calculations were used to fix the actual structure to the existing roof.

The sky’s the limit “Our extensive experience and tried-and-tested processes, particularly our site-specific calculations, all really came into play for this installation,” adds Jason.

“For instance, by scanning the concrete, we were able to create a bespoke fixing method that would cause minimal disruption to the structure. It’s innovative ways of working like this, that also meant the hotel was able to stay fully open and all nearby guest and conference rooms and bar areas could still be used as the Cantabria canopy took shape. “This project really does prove that the sky’s the limit when it comes to installing one of our canopy systems. We’re extremely proud of this installation, which is testimony to the fact it’s possible to transform your outdoor space into indoor space, no matter how tight space gets or how high up you may be!” The hotel’s General Manager, Bernadette Gilligan, said: “The canopy on Wildside has been flawlessly designed to accommodate events throughout the year. “Come rain or shine, guests can enjoy everything from drinks to private events in the space as the retractable canopy - designed and built as bespoke for Savage Garden – means that the terrace can be cosy and covered during winter, and the perfect suntrap come summer.”

Hotelier & Hospitality Design

For more information about Canopies UK, call 01254 777 002, email or visit


InnuScience takes the lead with its IoT product monitoring system Fast-growing InnuScience believes it is the first cleaning product manufacturer in the UK to launch an Internet of Things (IoT) based product monitoring system. Its system – Connected Cleaning – works by monitoring product usage, which is then reported on a monthly basis against the budget per site. A key benefit of this system is to allow the proactive management of any deviations from budget that could potentially occur.

Hotelier & Hospitality Design

InnuScience, now an established global leader in commercial cleaning systems based on biotechnology, can achieve the upfront results of strong chemical products by using biological actives – fermentation extracts, enzymes and microbes – to create a residual cleaning action that boosts standards.


A router integrated into InnuScience’s dispensing equipment communicates product usage data back to the company via Wi-Fi or 4G. InnuScience is then able to issue simple customer reports in a traffic light format, indicating if product usage is in line with budget. The sophisticated system can also flag up other metrics such as usage diagnostics and empty product warnings.

InnuScience UK, based in Milton Keynes, is the youngest and fastest-growing of the top 15 manufacturers in the country supplying biotechnology-based cleaning products to the Facilities Management, Building, Hospitality and Care Sectors.

InnuScience has established itself as a key leader in biotechnology-based cleaning products. Backed by 27 years of research, InnuScience is at the forefront of shaping eco-friendly cleaning. With an established reputation for effective products and excellent service, InnuScience prides itself on: high performance, being planet conscious, reducing H&S risks, competitive pricing and providing passionate service.

Hotelier & Hospitality Design

Nick Winstone, UK Managing Director of InnuScience, said: “InnuScience is passionate about providing high performance, responsible products that leave lasting impressions, so that you can go green without compromising the quality of your cleaning. Our revolutionary biotechnology products offer superior performance and unrivalled value for money. They are also planet conscious and people friendly.�



Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.


outdoor furniture

Rustic Vintage Style Furniture


Truro Range

Shipston Armchair Trade Price £36.00

2.1m Parasol Range Of Colours Trade Price £39.00

Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches. Both ranges are made to order so almost any size is achievable.

Atlantic Armchair Trade Price £34.50

Terrace Chair Trade Price £39.00


Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA



c bieblue



Imagine a Hotel Room... Imagine you enter a hotel room after a long day of meetings or perhaps a family outing, touring Paris with three kids, grandma and your spouse. Your Apple Watch says you walked twenty thousand steps, you are exhausted and all you want to do is lie down on the bed, plug in your cell, catch up with the news or post the pictures from your day of touring. This scenario plays out at thousands of hotels around the world everyday. You need power - power to charge your phone, and all of your family member’s phones. Where do you plug in all of these devices? Hopefully, your hotel accommodations have considered the guest’s overwhelming need to charge up. Hotel stakeholders - property owners, brands and management companies have begun to realize the importance of accessible power for everyone. Along with internet access, convenient charging is THE primary concern of hotel guests. They expect rooms to be fully provisioned with accessible outlets at the nightstand to easily charge their devices.

Now... Imagine you enter a hotel room and there are a few wall sockets, but because you are traveling internationally, your device is incompatible with the available outlets and even worse, you have forgotten your adapter. You may call the front desk only to be frustrated because they don’t have any extra adapters.

CubieBlue® incorporates Bluetooth® speakers and allows guests to stream their personal music, delivering a pleasing and crisp audio experience. Featuring simple one touch pairing and personal control via guest’s own mobile device, CubieBlue® delivers a truly enhanced guest room listening experience.

Hotels guests travel to and from different parts of the globe. Some guest’s devices require either a UK (Type G) or EU (Schuko) socket. To solve this problem, Brandstand developed the innovative CubieBlueXB, based on the popular CubieBlue® Bluetooth® Alarm Clock. CubieBlueXB offers one of each type of socket - one UK and one EU. This clever solution satisfies guest’s power needs because odds are, European travelers will have one or the other plug type.

In order for hotels to ensure the best customer experience in terms of guest facing power and charging, Brandstand offers a line of alarm clocks for the UK, European and Middle East hospitality markets with a variety of power options including: surge protected, tamper resistant 220V, EU or UK outlets, USB-A ports and Qi wireless charging. Each product makes it easy to charge up multiple devices and offers additional power and charging at the nightstand

The success of CubieBlue® is based on a clear user interface and an alarm clock that does not feel like an afterthought. The unique one knob design of CubieBlue’s alarm clock is well thought out, simple to use and a device that hotel guest’s will actually use! Guests no longer ask the question: “How do I set the alarm?” Nor do they worry that the alarm will not wake them on time.

About Brandstand: Brandstand offers innovatively designed, user-friendly power and connectivity products for the hospitality industry. 972.388.1450



CubieBlue with UK & EU sockets.

GOODBYE power adapters!

Independent Hotel Show Stand Q39 Come by to see our complete line of power and charging products designed for hotels.

Hotels are in danger of being caught snoozing when it comes to adopting technology to drive sales and build loyalty, as the competition for the valuable food and beverage (F&B) pound hots up. The high street is stepping up to the plate by extending its offer beyond the bricks and mortar of its premises, with delivery and click & collect options for its customers. And it doesn’t take a genius to work out that for hotels the temptation for their guests to order food from their favourite restaurant brand and have it delivered to their room is a challenge they can’t ignore. Food has always been a core component of a hotel’s offering. But hoteliers have treated food and beverage with varying degrees of attention over the years. However, for those that put in the effort the rewards can be huge. In some luxury hotels, F&B offerings can account for as much as 50% of overall revenues (source: Business

Standard India). And 60% of hotels expect F&B to contribute more to their bottom line in the next three to five years (source: Avendra). But this will only be achieved if they embrace technology that is being adopted by restaurants and consider creative and engaging ways of tempting guests to order room service or book a table in the hotel’s restaurant.

The key question you should be asking, is how tech-ready are you when it comes to delivering the modern, convenient experience that today’s guests expect: • Do you know how much revenue you are losing from your F&B offering?

With the rise in mobile, technology plays a part in encouraging dwell time in the bar and restaurant, with 67% of consumers saying they would spend more if they could order from their smartphone. And for 45% of 18 to 34 year olds, they would be more likely to order room service from the restaurant if they could use their mobile (source: GO Technology by Zonal and CGA).

• Do you offer hotel guests loyalty scheme and discount offers to entice them to dine with you? • When did you last review your F&B technology? Take a couple of minutes to complete our quick interactive checklist to assess if your current service and kitchen capabilities are working for you by visiting


Choose it well: how to decide which EPOS is right for your hotel restaurant By Luis De Souza, CEO of NFS Technology Group Some of the finest dining in the UK now takes place in hotels, with star chefs making a huge impact – but even if your ambitions are not quite so high, food and beverage is a huge contributor to any hotel business. The principles of F&B success are the same whatever your hotel company model: great food and great service, provided when your potential guests need it.

4. Ensure it can enable you to build loyalty programmes and offer gift cards easily 5. A flexible API - such as that of Aloha EPOS by NFS means the software integrates seamlessly with your hotel PMS software, with perfect connections to leading systems including Opera and Guestline. Aloha also allows effortless charging of F&B to guests’ rooms, meaning no items are ever missed – guests find this useful and satisfying. It also integrates with your hotel revenue reporting platform for incredible accuracy and convenience. Food and beverage continues to contribute more and more to hotel growth, rising at 4.9% in 2017, and around 5% in 2018.

But which hotel EPOS software should you choose?

operations – and helps create an amazing customer experience that encourages repeat business.

Hotelier & Hospitality Design

5 must-haves in your With a wide range on offer, hotel restaurant EPOS it can seem hard to decide 1. If you have a hotel group, – but it shouldn’t be.


EPOS is providing an incredible boost to restaurants all over the country – and hotels are eyeing up the software choices to achieve the same results. Some hotel PMS systems include a limited element of F&B management; others are still managing with paper diaries and order note pads. But dedicated hotel EPOS software is the powerful management solution that offers tight control over restaurant

choose proven enterpriselevel EPOS for multi-site management without duplicating head-office roles

2. Web reporting provides a real-time online view of your hotel restaurant operations wherever you are – always an issue for multi-site operations in particular 3. Make sure it includes a powerful integrated stock management solution that reduces waste and helps keep costs down

But competition from the hardpressed restaurant sector never ends. The hotels that benefit are definitely those who box clever by offering a stunning guest experience to go along with their great food.

Who uses hotel EPOS? One example is the Grand Hotel in Brighton. It uses Aloha to manage its famed 2AA Rosette GB1 Restaurant, developed by Executive Chef Alan White and his passionate brigade, as well as its Terrace, lounge and bar. Aloha’s everyday features promote the exquisite level of service offered across all of the Grand Hotel’s F&B outlets. For instance, serving staff at hotel restaurants using Aloha have handheld Pulse devices or tablets to relay orders direct to the kitchen from tableside. It means food prep can start immediately and human error is removed from the ordering equation.

Accurate orders = happy diners + reduced food waste.

Analysts PwC believe UK hotels in 2019 will see slower growth reflecting Brexit uncertainty, softer economic and demand trends, and the impact of high levels of new hotel room additions. The revenue boost provided by F&B, holding up well in these troubled times, is a valuable one. Aloha hotel EPOS software, with its rapid ROI, is helping to provide

hotels with that competitive edge to win diners, to control multi-site operations and costs, and to deliver an outstanding guest experience. In today’s challenging market, it’s a choice that looks nothing short of intuitive.

* Find out more about hotel EPOS –

Hotelier & Hospitality Design

In addition, Aloha offers your staff automatic upwelling prompts as they take orders, helping to generate extra revenue on each order.



Hotelier & Hospitality Design

Interview with Managing Director from Photo-Me International, Elliot Andrews on the latest ‘Revolution’ technology




Thanks to the different machine models we have on the market we are able to provide a bespoke solution to the hotel/leisure industry. Depending on their needs in terms of machines or their aesthetic needs we can adapt our solution to their environment.

The presence of the ‘Revolution’ technology in the hotel/leisure industry is very prominent throughout Europe where we have received a very strong demand. We’re currently in the process of repeating the same success in the UK market and are working closely with various sectors including the hotel/leisure market to find the best solution for their needs.

How has the ‘Revolution’ technology been designed to help the hotel/leisure sector?

How present is the ‘Revolution’ washing technology internationally?



What’s Photo-Me’s expansion plans for the ‘Revolution’ technology over the next year? Since we launched the Revolution Launderette we have seen expansion year after year and are expecting the same success over the next few years. There is a strong demand from both B2B and B2C customers and we are here to answer these demands.


Are machines suitable for small boutique hotels as well as the major players? We have a large range of machines that can be adapted to fit in any type of environment. We are working with the major hotel players across Europe to ensure our solution improves their daily operation/efficiency.

Photo-Me International, continue to shake up the market with their ‘Revolution’ technology –laundrettes with economic, commercial, and environmental benefits used in a growing number of sectors including the hotel/ leisure markets to improve their daily operation. The Revolution Compact and Compact S as operated by Photo-Me, are ideal for washing large or heavy loads such as duvets, blankets and pillows finishing in a record time of 30 minutes per cycle. The launderette service is the latest innovation in mass washing facilities using a small carbon footprint, helping to reduce water consumption with a built-in eco-friendly washing up liquid pump providing the correct amount per wash to reduce waste. Machines have seen a surge in popularity over the last twelve months with companies under more pressure to improve their green quota to keep stakeholders, investors and customers satisfied.


How does purchasing the technology work for hotels? Is there a payment scheme in place? We currently have two options available, either to have the machine on site and obtain a commission or purchase the machine and keep 100% of the revenue. We can also offer a maintenance contract and help customers on the promotion of this service..


Our team of 150 engineers across the UK visit machines a minimum of once a week to maintain, clean and collect the money (for the revenue-share model). We also have a 7/7 customer service with a 24-hour guaranteed visit from an engineer in case there is an issue with a machine.

Hotelier & Hospitality Design

What maintenance/ upkeep do machines need throughout the year?


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

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To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

Website: Phone Number: 0115 965 9030 Email: Address: Contract House, Little Tennis Street South, Nottingham NG2 4EU

Description: Nottingham-based Contract Furniture Group is one of the leading trade only distributors of quality furniture, specifically designed for the UK contract and retail market. With over 20 years of experience providing commercial furniture to restaurants, hotels, pub trades, bars and leisure industries, the company prides itself for the superior quality and affordable prices of its products and services.

Groupe GM Partners with Parisian Chic Icon Ines de la Fressange nes de La Fressange, fashion icon, model and muse of Karl Lagerfeld at Chanel, has walked international runways for all the most luxurious fashion houses. Chosen to be the new Marianne, the symbol of the French Republic, Ines has evolved to become the quintessential Parisian woman. Her book “Parisian Chic” (“La Parisienne” in French) was published in 17 languages and sold over 1 million copies. Now an iconic book, it confirms that Ines de la Fressange is THE reference for the 21st century Parisian woman. Ines personifies the “Parisian style” and this is embodied in her brand. Laurent Marchand, President of Groupe GM, commented: “We are thrilled about this new collaboration with Ines de la Fressange. Representing French elegance to perfection, we think this amenity collection is a superb fit for the luxury hotels that we work with. This

new partnership marks another step in our commitment to bringing high-quality French products to hotels worldwide.” Viewing this line as a tribute to Parisians, whom she loves and finds inspiring, Ines has strived to make it as elegant as possible. Its simple yet chic packaging remains true to her French heritage. The collection offers a wide range of amenities, including shampoo, conditioner, shower gel and body lotion, both in 40ml bottles and in 300ml Eco-pump dispensers. The line also boasts soap in 30 and 50g sizes. The formulas, with their delicate notes of almond, white flowers and musk, are made with ingredients that are between 96 and 98% of natural origin. Discover all the brands offered by Groupe GM at:

Hotelier & Hospitality Design


Leading international amenities provider Groupe GM has revealed its new partnership with Ines de la Fressange Paris with the creation of a specially tailored amenity line to be made available worldwide thanks to Groupe GM’s extensive distribution network.


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01733 302704 CK ReCirc™ Recirculation Units CK ReCirc™ units work as a normal Commercial Kitchen Extract System without the requirement of any external ducting.

Approvals • Westminster City Council Approved

• Environmental & Occupational Hygiene Tested

• Complies to DW172 & BESA

• Certified by Independent ISO 17025 UKAS accredited testing laboratory.

• In line with HSE including HSG173 Monitoring strategies for toxic substances

Suitable Locations • Airports

• Shopping Centres

• Coffee Bars

• Temporary Catering Canteens

• Restaurants

• Listed buildings with Planning Restrictions

• Pubs / Bars

• Can be easily dismantled and re-located.

• Cafés

Approved alternative to high level kitchen extract, Reduce fire risk, Flexible locations, Emissions control • Designed to accommodate multiple pieces of electrical equipment.

• No ducting to atmosphere is required.

• For use with electrical appliances only.

• Quick and simple to install.

• Free-standing self-contained recirculation unit to increase capacity.

• Air movement up to 2.5m3 per second

• Four stage filtration process to remove grease, fine particulate, smoke and odours.

• Variable fan speed.

“If you think it is expensive to hire a professional” Wait and see how much it costs to hire an amateur

Corona Draught Launch Set to Make Waves in The UK’s Pubs and Bars From the eye-catching font and iconic lime ritual to the unique glassware, Corona will provide consumers with the ultimate draught beer experience


orona, one of the UK’s leading super-premium beer brands, will be available in draught format nationwide from October 2019. Following the huge success of its 25-venue trial, which saw the brand within the top three selling beers and add 18% incremental value to venue’s draught sales1, Corona will be available in pint and half-pint servings. A momentous step for the brand, Corona draught will offer the superpremium experience of Corona in a new, desirable format; allowing more consumers to access this muchloved beer which is already in doubledigit growth2. With 66% of drinkers only consuming beer on draught3 and 81% believing the format is more sociable4, it’s important for consumers to be able to access their favourite beer in their preferred serve.

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Corona draught delivers a taste and quality consumers are willing to pay more for. The brand commands a 61% higher price per bottle than the premium category average5, meaning the launch will help increase both volume and value sales for customers – driving more consumers into a super-premium, profitable category.


Stand-out at bar

The four-step Corona serve:

The experience for discerning drinkers starts before the first pint is poured – it begins as the patron decides to enter the bar. To turn heads and win hearts, Corona has carefully curated an innovative font tower.

• Select the freshest lime

Differentiating itself from competitors, the tower features a metal and wood construct with a glass viewing pane that shows a lightly effervescing liquid; signify the refreshing nature of Corona. An eye-catching lime holder is attached to the side of the font, providing a nod to the all-important lime ritual and provides further refreshment cues. A bold, illuminated Corona logo signals to consumers that Corona draught is finally here! Aligned to the brand’s fight against marine plastic, the new font tower is plastic-free. As such, Corona draught offers pubs and bars further opportunity to associate with a brand that is committed to sustainability – appealing to an increasingly conscious consumer base. Font badges and wooden tap handles are also available.

Unrivalled SuperPremium Experience

What about the famous lime ritual?

We live in an experience economy where consumers spend more on great service, excellent quality and unrivalled knowledge. These criteria shine through in the taste of Corona, the ritual of the lime and new font and bespoke glassware.

The lime ritual remains integral to the Corona serve on draught. It signals the refreshing nature of the beer, as well as a consistent level of care and quality from the brand.

1 UK POC Pilot N=5, 6weeks Aug – Sept 2019 2 CGA Market Data Report 15.06.19 3 Kantar Alcovision, On Trade, 30.06.17 4 WWA UK Beer Drinker Survey, August 2019 5 CGA Brand Index OPMS 17.06.2019

When serving Corona draught venues are asked to follow the fourstep Corona serve. Not only does this create theatre for the drinker, but demonstrates a level of service and knowledge that is unparalleled.

• Cut the lime into eight equal segments and select one for the drink • Slice the flesh of the lime segment at the mid-way point between the top and bottom, so that it will sit horizontally on the glass edge • Place the lime on the Corona glass edge and serve.

Bespoke Glassware Already a fan-favourite (many have made their way to pub-goers homes already!), a new glass has been designed for the launch of Corona draught, modelled on the iconic Corona bottle. The lip of the glass folds slightly inwards and comes to an end where the neck of the bottle would begin, allowing the lime segment to sit on its edge.

Point of Sale Support and Beyond To further support customers in driving sales of Corona draught, the beer brand is providing a range of unique, high calibre point of consumption materials. Celebrating Corona’s affinity with the outdoors, a beautifully crafted wooden lime holder attracts the eye whilst keeping the fruit handy nearby, and wooden drip trays add an artisanal edge to bars. Wooden font danglers drive awareness of the launch while reiterating the Corona serve for bar staff. Coasters and A-boards will also signal to pub-goers that the venue serves Corona draught, boosting footfall.

Rory McLellan, On Trade Sales Director at Budweiser Brewing Group, says, “Corona draught is the perfect addition to a venue’s offering – it meets consumer demand for premium experiences, as well as our customers’ needs to drive increased value sales,

improve their category mix and provide a super-premium execution. “From the trial we’ve seen Corona draught has added value and volume sales to the much-loved Corona in bottle. Corona has strong brand equity, resulting in ardent consumer preference – and therefore purchase. At BBG we’re passionate about helping our customers deliver the best in terms of liquid, serve and experience, and Corona draught does just that.”

To find out more about working with a brand in double-digit growth6, that will help drive consumers into a super-premium, profitable category and that supports you in driving footfall and revenue, click here. 6 CGA Market Data Report 15.06.19

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Beyond the venue, the brand will be providing digital toolkits to help them drive awareness. Geotargeted communications will alert consumers of their nearest Corona draught venue.


Commercial content

Above: Iotti Centimetro A new fully customisable concept that showcases Novellini style and practicality. The frame can be combined with the other elements for a standout look.

Frame New from Novellini, the Frame accessories are made to give stunning accents and touches of design to a series of products. They are available on the Kuadra H glass enclosure (pictured), Divina baths and on Iotti furniture.

In the frame: Novellini returns to Sleep & Eat For the second year in a row, Novellini will be exhibiting at the annual Sleep & Eat event at Olympia London from 19 - 20 November. HAvINg rECENtLy LAuNCHED a wealth of new products in the UK, the Italian bathroom specialist is welcoming visitors to its stand at the event, where the new Frame collection of bathroom accessories will be on display. Working alongside architects and designers, Novellini creates beautiful and functional bathrooms that complement the home, helping to design tranquil spaces that promote well-being within the home. Based in Italy, the brand is an independent producer and manufacturer of shower enclosures, wetrooms, shower trays, steam saunas, baths, whirlpools and bathroom furniture. In the last decade, Novellini has made significant investments into environmentally friendly manufacturing processes. With the future in mind, the bathroom specialist continues to strive towards ever more sustainable, holistic production and distribution methods. Novellini is available nationwide through its chosen merchant partners and retailers, but also welcomes designers and architects to explore its inspirational collections. You can visit the Novellini team at stand E14 on the ground floor at Sleep & Eat (Olympia London) from 19 - 20 November.

Above: Divina Divina is not just an elegant, refined bathtub. It is an exclusive statement piece capable of radically transforming the bathroom, giving it an edgy look thanks to the new frame system.

Contact To find out more about Novellini’s new products you can contact us directly. 01727 229922


D scover our 2019 collect ons at our factory n Italy

Novell n UK offers a full range of bathroom products; nclud ng bespoke shower enclosures, wet-rooms, steam rooms, spa baths, furn ture and much more. All our products are des gned and manufactured n Italy ensur ng qual ty and ava lab l ty. We have an extens ve showroom fac l ty at our HQ n Italy to support spec f cat ons and techn cal needs., If you are nterested n talk ng to us about future projects or v s t ng us n Italy, for more deta ls and ava lab l ty, please contact our contracts manager Steve Sh rley: rley@novell n .com. Products ava lable nat onw de v a our merchant partners. Why not v s t our webs te or contact us d rectly for more deta ls on our products and serv ces.


Info-uk@novell n .com tel: 01727-229922

www.novell n www. ott .com

Milk Leisure, the UK’s leading bespoke thermal experience designers and manufacturers, develop leisure and wellness environments tailored exactly to their clients’ needs. Specialists in the design, development and creation of residential and commercial spa and wellness facilities. Milk Leisure believe that the key to their success lies in creativity and a critical eye for detail. They strive to secure customer loyalty by delivering professionalism, seeking excellence in everything they do and through the delivery of their unique projects.

Avalon Well-being Centre

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Broughton Hall Estate, Skipton, Yorkshire


One of the most recent projects undertaken by Milk is a bespoke sauna and steam room installation at Broughton Hall Estate, creating the design and fabrication of a truly unique project. From an initial customer brief we delivered the design concept through to detailed production and fabrication drawings, material sourcing and fabrication. All in-house processes that led to the creation of a truly unique thermal experience. The sauna created for this installation was manufactured within Milks workshop and was created as a result of the complicated assembly of laminated timber elements. These elements were then CNC’d to form the 148 individual components required to form this unique sauna cabin. The prime grade Hemlock Timber used for this installation was sealed and protected against the rigors of operation by applying 3 coats of Supi Sauna Wax, a product by Tikkurila. A Milk designed circular feature ceiling light was installed mirroring the corporate image of the wellness facility, casting a wonderful light across the curved interior of this sauna. The fluid interior space is complimented by the installation of a Harvia Globe sauna heater. The steam room installation was created in partnership with Wedi Systems UK Ltd, made up of 28 individually formed segments, these were bonded together, sealed and vapour-proofed, ensuring a durable substrate for the Christian Botteganove mosaic tiling. As ever for Milk these mosaics were installed by the uniquely talented Sharon Taylor of Viva Tiling. The hand crafted ceiling light to match that of the sauna but to cater for the specific thermal requirements of the steam cabin, again reflecting the Avalons corporate symbol, compliments the lustrous lines of the steam room interior and that of the sauna heater.

“Milk are exceptionally proud of this installation, it’s a very real reflection of our design and manufacturing ambitions and the inhouse artisan skills we can bring to bear”.

To find out more about Milk Leisures services, email, call 0161 343 7100, or visit for more information.

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- Robert Merrick, Managing Director of Milk Leisure.


Editor’s Choice

“The art of mixing” Tarkett’s iD Mixonomi collection, created for Architects and Designers, is a modular vinyl tile collection that introduces a customizable element to LVT.


rom the mono-shape flooring layout to more elaborate compositions, the collection has been designed to play with colours and shapes to take the customer experience to the next level. iD Mixonomi was recognised and honoured with the Red Dot Award: Product Design in April 2017. Built upon the principle of combining colours and shapes, iD Mixonomi is an intuitive tool to enable the tailoring of flooring compositions from timeless patterns to the most vibrant collages.

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Inspired by the iconic hexagon, the iD Mixonomi range features


11 compatible geometric shapes and sizes which may be combined in a multitude of layouts. A striking palette of 34 colours has been created around a central colour theme of bold shades, deep complementary hues and metallic highlights. In June 2019, this collection was once again recognised and won the MetropolisLikes and HiP awards for Hospitality flooring at the NeoCon Awards in Chicago. To learn more about our hospitality collections, go to or contact us at Follow us on Twitter for the latest news @TarkettUK

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